EverGo Warranty Information - Medical Supplies

EVERGO™ PORTABLE OXYGEN CONCENTRATOR
EXTENDED WARRANTIES AND SERVICE PLANS
Respironics Extended Warranties and Service Plans for the EverGo Portable Oxygen Concentrator
provide complete control over the cost of ownership of EverGo by eliminating the need for specialized
training for your service and repair technicians, the purchase of additional test equipment and the
potential for unexpected oxygen concentrator downtime. A one-time fee covers all service calls and
covered repairs for the entire period of the Agreement.
EverGo Warranty and Service Plans include:
• One-year Extended Warranty Program
• Two- or Three-year Accident Protection Program
• Deluxe Maintenance Program
• Premium Maintenance Program
8 0 0 . 3 4 5 . 6 4 4 3
E V E R G O . R E S P I R O N I C S . C O M
7 2 4 . 3 8 7 . 4 0 0 0
EXTENDED WARRANTIES AND
ACCIDENT PROTECTION
DELUXE AND PREMIUM SERVICE PLANS
EverGo Extended Warranty
Features
• Parts and labor to cover manufacturer defects
• Base software and components upgrades
• Free return freight and packaging
• Devices cleaned and factory tested prior to return
Features
• Installation of manufacturer upgrades
• Clean interior and replace filters
• Complete functional test including O2 concentration,
leak, volume, valve and battery test
• 20% battery discount if EverGo needs battery during service
• Replacement of worn parts recommendation
Benefits
• One-time fee eliminates unplanned repair costs
• Network of factory service locations and trained
technicians ensure service is performed quickly and
accurately
• No service training / retraining costs
Benefits
• One-time fee covers one, two or three years of service costs
• Peace of mind knowing your product is functioning properly
• Battery discount reduces maintenance costs
EverGo Deluxe Maintenance
EverGo Premium Maintenance
EverGo Accident Protection
Features
Includes Extended Warranty Features coverage, plus
• Damage caused by liquids spilled into unit
• Drops, falls, accidental breakage or other collisions
• Electrical surges
Benefits
Extended Warranty coverage with even greater peace
of mind
• Insures against costly repairs resulting from patient
negligence in equipment use
• No hassles with estimates and approvals
• One-year plan can cost less than one non-warranty
service call
• No deductible
NOTE: Damage due to fire, flood or theft, or destruction caused by
the use of tools or by pets, is not covered by this warranty.
Features
Includes Deluxe Maintenance Features coverage, plus
• Carry case replacement
• Compressor rebuild or replacement
• 20% component discount if EverGo needs additional
parts while undergoing Premium maintenance
• Quick turnaround time, usually within five days of
product receipt
Benefits
Includes Deluxe Maintenance Benefits coverage, plus
• Service is performed using only Respironics
replacement parts
• Scheduled maintenance reduces inconvenient downtime
• Optimizes your EverGo performance and appearance
to help you protect your investment
• Ideal plan if you want to protect yourself from high
service costs
EVERGO PORTABLE OXYGEN CONCENTRATOR
ORDERING INFORMATION
Extended warranties are in addition to the standard two-year manufacturer’s warranty.
Accident protection provides additional coverage not covered by the manufacturer’s warranty.
EXTENDED WARRANTY
DESCRIPTION
PART NUMBER
EverGo 1-Year Extended Warranty
1038653
EverGo 2-Year Accident Protection
1038570
EverGo 3-Year Accident Protection
(includes 1-Year Extended Warranty)
1038648
MAINTENANCE PLANS
DESCRIPTION
PART NUMBER
Deluxe Maintenance Plan
1038651
Premium Maintenance Plan
1038652
Customer Service: 1-800-345-6443 or 724-387-4000
Respironics Europe, Africa, Middle East: +33-1-47-52-30-00
Respironics Asia Pacific: +852-3194-2280
www.respironics.com
Respironics is a registered trademark, EverGo is a trademark, and Envisioning tomorrow.
Improving today. is a service mark of Respironics, Inc. and its affiliates.
©2008 Respironics, Inc. and its affiliates. All rights reserved.
Geyer JH 12/19/07 MCI 4101403
PN 1049050