Palm Harbor Fire Rescue 2014 Annual Report

Transcription

Palm Harbor Fire Rescue
2014 Annual Report
MISSION STATEMENT
The mission of Palm Harbor Fire Rescue is to provide the
community with quality, responsive, and cost-effective life
safety, healthcare, property conservation, and
environmental preservation.
This will be accomplished through response, prevention,
and education, using well-trained personnel and wellmaintained equipment and facilities, while providing for
the highest possible level of safety for ourselves, our team,
and our community.
Table of Contents
FIRE CHIEF’S MESSAGE.................................................................................................................... 3
OPS, ADMIN, INJURY REPORT, ACCREDITATION and HAZMAT ...................................................... 8
APPARATUS, HYDRANT and HOSE TESTING REPORTS .................................................................. 14
ANNUAL FUEL SUPPLY REPORT..................................................................................................... 16
STATION MAINTENANCE REPORT ................................................................................................. 20
MARINE ACTIVITY REPORT ............................................................................................................ 21
SUPPORT SERVICES REPORT: EMERGENCY MEDICAL SERVICES & FIREFIGHTER HEALTH AND
SAFETY REPORT ............................................................................................................................. 23
FIRE PREVENTION DIVISION .......................................................................................................... 28
PUBLIC EDUCATION REPORT......................................................................................................... 32
HONOR GUARD/CHAPLAIN ACTIVITY REPORT.............................................................................. 37
NORTH COUNTY EXPLORER POST 969 .......................................................................................... 39
TRAINING REPORT......................................................................................................................... 41
SUMMARY OF 2012 CUSTOMER SATISFACTION SURVEYS .......................................................... 43
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FIRE CHIEF’S MESSAGE
By Craig M. Maciuba
It is my pleasure, on behalf of the members of the department, to present the
2014 Annual Report to the Board of Commissioners.
This report would not be possible without input from various staff and department members, as
noted in the individual sections. I appreciate their efforts in the development of this report each
year.
Palm Harbor Fire Rescue continues to follow the
organization’s mission statement to be successful. The
department consistently provides a high level of service to
the community, as evidenced by the results of customer
satisfaction surveys which are randomly distributed to
citizens we have served and summarized in this report.
The department continues to use the strategic planning
process as a means to guide the organization, while striving
to meet the recommendations of the Commission of Fire
Accreditation International. As additional
community or department needs develop,
our members are always ready to meet the
challenge.
The Year 2014 Annual Report
is Dedicated to the Citizens
We Protect in the Palm
Harbor Special Fire Control
and Rescue District
Our successes were and are achieved as a
team with outstanding support from the
Board of Commissioners and the
dedication of each and every department
member.
The year 2014 was again filled with
challenges and opportunities. This
department continued to receive income at
a level that was below what was available in 2007/2008 budget cycle, due to lower property
values and the continued effects of tax relief measures imposed by the State of Florida and the
voters.
We continue to have vacant positions at both the shift and the administrative level. Although
these vacancies remained, we have been able to maintain both our internal and external service
delivery levels.
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The following is a list of some of the accomplishments and activities that occurred in the year
2014:
Continued to monitor funds that remain in the State Board of Administration-Local
Government Investment Pool (LGIP). The district received final funds due from this
account and it has been closed
Continued to expand our use of Facebook, Twitter and Email to communicate and
connect with members of the public to provide timely fire and life safety information and
department news
In partnership with Curlew Hills Memorial Gardens, conducted the Palm Harbor Annual
September 11 Memorial Service
Took delivery and placed into service two new Engines, a new District Chief vehicle and
a staff vehicle
Successfully negotiated a new three year labor agreement
Completed the leasing of some additional ground space at Station 68 to Verizon thus
increasing the district income
Department administration members, in conjunction with the Board and Local 2980
members monitored legislative initiatives from the State that may impact the district or
district operations
Completed discussions and negotiations with the Pinellas County EMS & Fire
Administration as to a new ALS First Responder contract. We were successful in
receiving funding for Squad 65 as our fifth ALS unit. The contract period is for three
years with two optional one year extensions for a total contract period of up to five years
Continued our partnership with Safe Kids, participating in a number of programs
throughout the year
Continued participation in The Council of Special Fire Control Districts of Pinellas.
Membership includes one elected official from each of the four districts which meets as
needed in an effort to better ensure representation of Special District’s at the county
and/or state level
Implemented a process by which the department can receive payment for various
products, services or fees via credit or debit card
Continue to work closely with members of the pension board
The department provided fire/EMS coverage for the PGA Championship Golf
Tournament and a number of high school football games.
Restructured the loan for Station 65 thus reducing annual payments
A number of department members took advantage of educational opportunities
throughout the year by attending courses and receiving certifications at the Florida Fire
College, St. Petersburg College, the National Fire Academy and other locally-sponsored
classes.
Many department members participated in a number of community events, including the
Great American Teach-in at local schools, Relay for Life, Citrus Fest, the Holiday
Parade, and the annual Santa ride.
The department’s honor guard continues to be very active in the community and the local
area. They participated in a number of events during 2014 such as the annual Veterans
Day memorial at Curlew Gardens, 9/11 Memorial Service, the holiday parade, and our
annual awards and appreciation banquet.
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Continued our relationship with St. Petersburg College’s EMS Program
This allows our personnel to serve as preceptors for paramedic and EMT students along
with students from the firefighter internship program which allows students some
exposure to the job while riding on our vehicles and working within our stations.
The department continues to partner with Palm Harbor University High School in a
program that allows certain high school students in medical programs to ride with our
crews and observe.
Implemented activities and programs developed from the department strategic plan
Completed the re-accreditation process set forth by the Commission on Fire
Accreditation International (CFAI) which culminated with the department maintaining
accredited status
Completed the installation of a HAM radio system in the department EOC. Additionally,
several members completed the training and certification to be HAM radio operators
This effort was spearheaded by a local boy scout as a project he organized and directed.
Thanks to the editorial efforts of Deputy Chief Bob Markford, and the efforts of the
contributors, the department newsletter, the FDC, continues as an excellent means of
communication within the department.
The department provided various services to the community with an operating budget of
$8,530,401 for FY 2013/2014. Personnel costs totaled $7,287,969 (approx. 85%) of the budget.
Through tower rental contracts and the seeking of grant funding, the department tries, when
possible, to use alternative funding resources. The district has received some minimal increases
in available revenues. By using some reserve funds and working with the members to do some
restructuring of the pension plan, and the negotiation of a new labor agreement the district was
able to balance the 2013/2014 budget without reducing services. It is expected that district
funding will see an increase in the coming year from areas such as the ALS contract and property
values.
With the Strategic Plan as a road map, the department was able to realize the above
accomplishments. The department goals and objectives that have been adopted in the Strategic
Plan and those recommended during the accreditation process continue to be accomplished.
As the department progresses through the year 2015, there will be more opportunities and
challenges to meet. Through teamwork and commitment, we will be prepared to take advantage
of opportunities and meet the challenges.
I am grateful for all of the efforts the members of this organization put forth to the department
and the community. This annual report highlights the activities of the various divisions and work
groups.
Craig M. Maciuba, Fire Chief
5
2014 Firefighter of the Year
201 Employee of the Year
Firefighter/Paramedic Ryan Fisher
Firefighter/Paramedic Ray Tracy
Stratford Court staff presents a check to PHFR from their annual Italian Bistro
Fundraiser.
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7
OPERATIONS, ADMINISTRATION,
INJURY, ACCREDITATION AND
HAZ MAT REPORT
By Deputy Chief Chad Pittman
Operations
2014 marked another busy year for PHFR. The department
responded to over 8,200 calls for service, compared to 8,021 for
2013.
The department continues to strive to provide the best available
as well as an adequate number of personal protective equipment
and overall fire equipment. As members attend training seminars or exhibits, suggestions and
requests for a variety of equipment are often submitted, evaluated, and eventually brought into
the organization.
A number of operational policies and procedures for both Palm Harbor specifically, as well as
for Pinellas County Fire Departments as a whole, have been implemented and/or updated to
strive for safe and seamless responses throughout the county.
.
8
Personnel/Administration
During the past year we had a number of retirements, including Training Chief Tim Pilson,
Firefighter/Paramedic Ron Romaguera, and Firefighter/Paramedic Scott Tischhauser.
During this fiscal year firefighters Michael O’Neill and David Hoekstra were hired.
Injury Statistics
Our number of reported injuries/exposures and the associated time losses have continued to
remain relatively stable over the previous five year period. As in previous years, the
injuries/exposures were very minor and were largely for documentation purposes only.
The continued diligence by all personnel will keep our Workers’ Compensation insurance rate at
a manageable level. PHFR continues to keep safety as one of our main goals and will continue
to be involved with and provide suggestions and/or corrective measures to the safety committee
to eliminate injuries/exposures.
Workers' Compensation Hours Loss History
350
300
250
200
150
100
50
0
2010
9
2011
2012
2013
2014
Workers' Compensation Injury Report
12
10
10
8
8
6
6
6
5
4
2
0
1
2010
2011
2012
2013
2014
Workers' Compensation Injury Comparison
4
3.5
3
2.5
2
1.5
1
0.5
0
2010
10
2011
2012
2013
2014
Time Loss by Injury
250
200
150
100
50
0
2010
2011
2012
2013
2014
Accreditation Report
This was a busy year for PHFR regarding our accredited agency status through the Center for
Fire Accreditation International (CFAI). First, the annual compliance report was successfully
submitted and PHFR remained in good standing. Chief James Angle, the
accreditation manager over the last few years, turned this responsibility
over to District Chief Chad Pittman. Shortly after this change, the
reaccreditation process for PHFR started. The accredited agency status
lasts for a period of only five years. PHFR last went through the process
in 2009 and was required once again required to go through the steps of
reaccreditation. During 2013, PHFR staff members spent considerable
time reviewing and updating the following documents; Strategic Plan,
Self-Assessment, Community Risk Analysis, and the Standard of Cover document.
Since the development of PHFR’s original Strategic Plan, the need to revise the document has
occurred multiple times. Because of the reaccreditation process, the revision was undertaken in
2013 and continues to be updated throughout 2014. All members of the organization were asked
to provide input for updating the plan. Using an online survey, members completed a strengths,
weaknesses, opportunities, and threats (SWOT) analysis. The information gathered from the
SWOT analysis was later used during a one-day department retreat. All levels of Palm Harbor
Fire Rescue were in attendance and provided beneficial information for the development of the
“new” department’s strategic plan. The CFAI assessors, during a December site visit, were
impressed by the quality of information contained in the strategic plan.
In early December 2013 the peer assessment team traveled to Palm Harbor for the site visit. The
team conducted an onsite visit and reviewed all pertinent documentation, evaluated equipment
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and stations, and interviewed PHFR personnel. After a thorough 3 day site visit assessment, the
CFAI team concluded the following:
•
•
•
The Palm Harbor Special Fire Control and Rescue District demonstrated that all core
competencies were met and received a credible rating.
The Palm Harbor Special Fire Control and Rescue District demonstrated that all
applicable criteria were met and received a credible rating.
The peer assessment team recommends re-accredited agency status for the Palm Harbor
Special Fire Control and Rescue District from the Commission on Fire Accreditation
International.
This recommendation from the peer assessment team allowed PHFR members to travel to
Henderson, NV in March of 2014, to go before the Board Members of CFAI for final approval
and receive the Accreditation Status for PHFR.
Hazardous Materials Response Team
We have continued our involvement as part of Pinellas County’s northern leg of the hazardous
materials team.
Palm Harbor units are now H66 and HM606. The team makeup has remained constant made
up of Palm Harbor, St. Petersburg, Seminole, Largo, Pinellas Park, Pinellas County Sheriff’s
Office, and Pinellas County Safety Services - Fire Division.
Some of the points of interest this past year were:
•
•
•
•
•
Chief Maciuba (HM100) retired from the Hazardous Materials Team after serving over
20 years.
Implementation of two new team members (Deputy Chief Chad Pittman (HM606) and
FF/PM Josh Lovetere)
Working within another harsh budget cycle and maintaining current unit and staff levels
Conducted and participated in a variety of training programs
Completed the year with no significant exposures, illnesses or injuries to any member.
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All Haz Mat members continue to maintain a required minimum level of training in hazardous
materials and our department continues to send all on-duty Haz Mat personnel to the training and
backfill their positions so our service levels are not impacted. Our Haz Mat staffing continues to
be 6 personnel per shift.
The responses for the Haz Mat units are as follows:
H66
HM100
HM606
26 Responses
5 Responses
2 Responses
Additionally, both H66, HM606 and HM100 handled numerous radio and/or phone consultations
with other field units seeking information and direction.
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APPARATUS, HYDRANT AND HOSE
TESTING
By District Chief Scott Sanford
Apparatus Report
In 2014 the process of replacing the fleet of vehicles
continued. In May, the department placed an order with
Hall-Mark Fire Apparatus for two new engines and one
heavy rescue. These units will replace E65, E66 and S65
respectively. The two engines where delivered in December
of 2014 and the heavy rescue is expected in April of 2015.
Once the heavy recue is placed in service, the replacement
of frontline fire apparatus will be complete and the oldest
frontline fire apparatus will be a 2011.
In addition to the three new fire apparatus, four 2015 Chevy Tahoes have been ordered to replace
staff vehicles. The first two units arrived at the end of the year and where placed in service
replacing the Fire Chief’s and the District Chief’s vehicles. The other two are expected to arrive
in February of 2015 and will replace the Operation’s Chief and the Training Chief vehicle.
In 2015 the department is scheduled to replace the EMS Chief and Public Education vehicle.
All the other units in the fleet are working well with no major problems. The remainder of the
fleet of vehicles will be monitored to ensure safe cost effective operations, with replacement
recommendations made when needed.
The process has been started to liquidate the vehicles deemed as surplus after the acquisition of
new vehicles.
Hose Testing
The department has once again contracted with 1st American Fire Service (formerly WaterWay
Inc.) to complete the 2014 hose-testing requirements. The hose testing was completed over two
days with minimal out-of-service time, due to Lt. Thomas Greear’s efficient scheduling between
1st American Fire Service and the on-duty District Chief. This year we tested almost 20,000 feet
of hose.
Hydrant Testing
Pinellas County Utilities conducts an annual hydrant inspection for all public hydrants located
within the boundaries of Palm Harbor Fire Rescue. Pinellas County’s inspections are used to
meet the hydrant testing requirements for Palm Harbor Fire Rescue. The utility department
documents the inspections of all hydrants and forwards this documentation to the department.
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The county reports all out-of-service hydrants found during their inspections, as well as when
those hydrants are placed back in-service.
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ANNUAL FUEL SUPPLY REPORT
By District Chief Tom Fritz
This annual report reflects the estimated total amount of fuel
consumption and fuel system maintenance for calendar year
2014.
Fuel Consumption
Diesel Fuel
During the year a total of 17,116 gallons of diesel fuel was consumed by the department.
Gasoline
During the year a total of 3,523 gallons of gasoline was consumed by the department.
The department’s five year average of fuel consumption is as follows:
Diesel Fuel- 17,116
Gasoline-
3,523
Total five year average- 21,444
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The following charts reflect the department’s overall consumption of fuel:
Department 5-year average
25,000
20,000
Diesel
15,000
Gasoline
10,000
Total Consumption
5,000
0
2010 2011 2012 2013 2014
Figure 1
Monthly average per vehicle
D65
5%
P65
8%
E65
P67
2%
E66
E65
24%
S65
15%
E68
T67
S65
T67
22%
E68
12%
E66
12%
D65
P65
P67
Figure 2
17
Annual percentage per station
16%
17%
ST. 65 GASOLINE
ST. 65 DIESEL
STATION 66
11%
STATION 67
20%
STATION 68
36%
Figure 3
Annual consumption of gasoline
3% 2%
2% 2% 1%
PH100
10%
13%
PH300
15%
VAN
7%
16%
15%
14%
PH401
PH200
PH600
PH800
PEO
PIO
Fuel System Maintenance
In April of 2014, the Station 65 AGST had two new measurement gauges installed.
The total cost= $1,482.00
Currently all Above Ground Storage Tanks (AGST) meet or exceed all applicable, local, state
and federal regulations.
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Some routine maintenance was performed by department personnel with little or no additional
expense.
Summary
The department’s fuel demands may have reached a consumption plateau.
I would like to everyone l for assisting with accurate record keeping and maintenance of these
systems.
Your cooperation is greatly appreciated.
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STATION MAINTENANCE REPORT
By District Chief Dan Zinge
The 2014 Palm Harbor Fire Rescue Building Maintenance report
will encompass the four different accounts that keep track of fixed
facilities maintenance and special projects. The following is a
brief description of what is included in each of the accounts.
1. Repair/Maintenance (Building)
This includes all of the ongoing maintenance of the station buildings and grounds. Also,
included are the annual maintenance contracts. Examples: lawn service, pest control and
HVAC.
2. Repair/Maintenance (Equipment)
This includes all of the ongoing maintenance and repair of the building equipment.
Examples are bay doors and openers, alarm panels, station fire extinguishers, fitness
equipment, HVAC and appliance repairs.
3. Appliances
This includes the replacement of washers, dryers, refrigerators, water softeners and ice
machines.
4. Station Improvement & Expansion/Other
There were no capital improvements or expansions done to the stations this year;
however, also included in this section is “other improvements” such as exterior painting
of the Station 66 buildings and property.
Repair/Maint. Repair/Maint. Appliances
Capital
Sub Total
(Building)
(Equipment)
Improve/Expand.
Station
$21,265.00
$23,040.00
$923.00
0
$45,228.00
65
Station
$4,344.00
$1,678.00
$34.00
0
$6,056.00
66
Station
$3,630.00
$755.00
$715
0
$5,100.00
67
Station
$6,050.00
$581.00
0
0
$6,631.00
68
Total
$63,015.00
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MARINE ACTIVITY REPORT
By Lieutenant Milton Smith
Palm Harbor Fire Rescue Marine 68 (M68) is one of many
specialized response units used within our agency. It is a
1993 Avon rigid hull inflatable boat. Marine 68 responds
to calls for assistance in the waters surrounding our
district. This includes the Gulf of Mexico, Lake Tarpon as
well as the other lakes and ponds located in the immediate
area. The majority of Marine 68 responses are mutual aide
calls from neighboring departments. Many of those
responses are in Dunedin and Tarpon Springs.
In 2014, Marine 68 was dispatched to 51 calls.
This is an increase over 2013, in which there
were 38 calls for service.
The Personnel staffing M68 continue to work
jointly with the United States Coast Guard,
Florida Wildlife Commission (FWC), and the
Pinellas County Sherriff’s Office. These
agencies provide additional marine vessels, air
support with helicopters and fix winged aircraft
as well as law enforcement security needed
during certain responses.
Marine rescue calls can originate from the area
where the reported party was last seen. Often a friend or relatives of a person will call after
someone did not return home on time.
Marine 68 responses in 2014 were:





8 in Palm Harbor
2 in East Lake Tarpon
1 in Clearwater, Courtney Campbell Causeway
19 in Tarpon Springs
21 in Dunedin
Of these calls, many were “good intent” responses. In these incidents the person received
assistance from other responding agency or a Good Samaritan. In those responses, the unit was
“canceled.”
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A breakdown of calls for M68 include:
 31 good intent calls
 10 search and rescue
 4 drowning
 4 medical emergencies
 2 standby events
Marine 68 (847 vehicle number) is 22 years old and continues to serve the citizens of Palm
Harbor and surrounding areas. This unit should be considered for replacing in the near future.
Station 68 crews also staff a Sea Ark aluminum Jon boat. The Jon Boat is used during flooding
situations if evacuation of residents if needed. It has an unattached trolling motor that can be
used as well.
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SUPPORT SERVICES REPORT
By Bob Markford, Deputy Chief
Most of the activities of this division are covered in the other
reports to follow. The reports I will cover in this section include
Emergency Management, Emergency Medical Services and
Firefighter Safety and Health.
Emergency Management
The 2014 hurricane season officially ended Monday, November 30, 2014. Again, as was the
case for the last several years, this year proved to be quiet for our area weather-wise. Our
community never received a serious threat throughout the season. For the second year in a row,
the Atlantic hurricane season was below average. There were 10 tropical cyclones in the
Atlantic Basin in 2014, eight of which have reached tropical storm intensity. Six of these storms
became hurricanes with two of them reaching major hurricane status.
In May of 2014, eight PHFR personnel completed the testing to be certified HAM Radio
Operator/Technicians allowing them to obtain individual amateur radio licenses. This was the
culmination of a Boy Scout Eagle project by Eric “Parker” Mitchell. He was able to obtain and
install a HAM radio station in the emergency operations center (EOC) of PHFR. The goal of the
project was to provide the PHFR EOC with a secondary means of radio communication should
the 800mhz system fail after a storm.
The project is now having a repeater system added for additional transmission strength. The
final steps will include purchasing and distributing handheld HAM radios to our front line
apparatus and to certify more personnel.
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Emergency Medical Services
EMS Activity
Emergency Medical Services (EMS) calls increased in 2014 for Palm Harbor Fire Rescue. There
were 7,085 EMS calls handled for 2013 compared to 7,239 in 2014. Palm Harbor Fire Rescue
units arrived on the scene in less than 7 minutes 96% of the time. The data used here is derived
from information from the Pinellas County 911 system.
2014 Medical Incidents per Station
Medical Calls Per Station
702
Station 68
1397
Station 67
1230
Station 66
4265
Station 65
0
24
1000
2000
3000
4000
5000
2014 Motor Vehicle Crashes per Station
350
300
250
200
150
313
100
107
50
0
Engine 65
Engine 66
133
58
Truck 67
Engine 68
EMS Medical Director’s Office
During the year 2014, leadership of the Office of the Medical Director was handed over to
Dr. Angus Jameson. Dr. Donna Dooley is the County’s Associate Medical Director. Previously,
all medical equipment issues, education and quality review were handled within the Medical
Director’s previous corporation. Currently, Pinellas County EMS Administration has hired two
dedicated personnel for this purpose. David Hudak handles all medical equipment related issues
and Shawn Tatham handles quality review and education.
The year 2014 was the first full year in which Palm harbor Fire Rescue utilized the Electronic
Patient Care Reporting (ePCR) system. Instead of the traditional paper reports which were
completed in triplicate (PHFR archive copy, Sunstar copy and hospital copy), field paramedics
enter information into a Panasonic Toughbook laptop computer. Any EKG performed on the
scene is downloaded into the ePCR via Bluetooth, as is the transfer of information to the ePCR
Sunstar is utilizing. Once at the hospital, either the PHFR paramedic or the Sunstar paramedic
will print a copy to remain with the patient hospital records. EKG’s can also be transmitted from
the patient’s home to the hospital in the event of a critical heart attack thus enabling them to
prepare for advanced therapy for the patient.
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EMS Training
For the year 2014 Continuing Medical Education (CME) was once again delivered by
St. Petersburg College (SPC). Over the past year on-line delivery of CME was the preferred
method. This year’s training included recertifying all personnel in International Trauma Life
Support, a mandatory course for all county certified paramedics.
Palm Harbor Fire Rescue continues to be a site for St. Petersburg College emergency medical
technician and paramedic students to ride on an Advanced Life Support (ALS) unit to learn and
practice the skills they have acquired in the classroom setting. Palm Harbor
Firefighter/Paramedics and EMT’s volunteer to be preceptors for this program. Once the
preceptor is approved by the college, students will call and schedule ride time with that specific
PHFR employee. St. Petersburg College in return for the preceptors volunteering their time offer
them paid college credits toward general education courses. To date PHFR preceptors have
utilized 98 credit hours toward their college degrees.
Additionally, the Palm Harbor Fire Department continues to assist the ‘Medical Professions’ area
of Palm Harbor University High School. Three times per year high school students ride on the
department’s apparatus and observe the daily operations of our agency. The students shadow an
employee in the station as equipment checks and daily training are completed. On emergency
calls they observe from a distance and out of harm’s way as scenes are mitigated. All feedback
has been positive from both students and teachers, and sometimes parents.
Firefighter Health and Safety
Employee Wellness Program
For the ninth year Palm Harbor Fire Rescue employees received their annual health and fitness
exams from LifeScan. This process is a combination of a medical exam in conjunction with the
fitness exam and follows the standards set in NFPA 1582 and 1583. The total exam is three
hours in length and is administered at Station 65. It consists of:
• A one-hour exam with an exercise fitness physiologist, which includes a stress EKG on a
treadmill.
• A one-hour ultrasound of all major internal organs.
• A one-hour physical exam that includes testing of hearing and vision, a review of the
blood tests, x-rays, and EKG’s and a head-to-toe detailed medical exam.
Each employee is given one-on-one counseling on ways to improve on any deficiencies that may
be found. The paper work and tests results are given to the employee to take to their personal
physician for follow-up care. This type of firefighter medical exam has become an ideal model
for the profession and many large fire departments throughout the country have adopted it.
26
Safety Committee
Palm Harbor’s Safety Committee continues to meet quarterly to review all accidents, injuries,
and broken or damaged equipment reports. Members of this committee continue to attend
conferences and seminars as well as review safety related articles in all the fire service journals
and magazines, including any updated standards from the National Fire Protection Association.
Photo Courtesy of Andrew Peluso
27
FIRE PREVENTION DIVISION
By Frank Lowman, Acting Fire Marshal
Through fire code enforcement inspections and the
investigation of fires to determine cause and origin, Fire
Prevention continues to be an active participant in providing
for the safety and welfare of the general public, which is just
as critical an element within the fire service as fire
suppression or emergency medical services.
During the last quarter of the year the division is in the
process of updating records, installing a new data server for
electronic records, and introducing new software and tools
for recording necessary information.
Features of the new software include:
Pending Inspections
• Live GPS displays businesses and inspection status at your
location
• Integrated Live Maps interface
• Color-coded icons show inspection status
• Filter and sort occupancy/inspections
• Intuitive access to occupancy details
Inspection Questionnaire
• Effortless navigation and simple documentation to the
pre-defined checklist are thoughtfully organized and designed
to promote efficiency and quality in inspections
• Follow predefined checklist
• Check items linked to violation code
• Add inspector notes with each finding
Inspection Summary
• Upon completion, view the inspection summary;
inspector reviews a complete list of all violations noted along with
the violation code and code description, as well as the inspector's
notes.
• Review violations with responsible party
• Edit responsible party details
• Set re-inspection day
• Capture signature
Annual Life Safety Inspections of Occupancy
28
Fire Prevention inspectors spent approximately 505 man-hours
in the field conducting over 825 life safety inspections of occupancies,
which included assembly, business, licensed facilities, education,
storage and multi-residential for compliance.
Assembly
Business
Educational
Mercantile
5
20%
4
4%
6
3%
By Occupancy
3
1%
1
10%
2
62%
Plan Review of New and Existing Construction
The plan review process requires thorough research and interpretation of the Florida Building
Code, Florida Mechanical Code, Florida Fire Prevention Code, and National Fire Protection
Association Codes and Standards (NFPA). The Fire Prevention Division plan reviewers then
submit written recommendations or required changes from the fire department to the developers,
architects, contractors, and building officials regarding fire protection systems, fire suppression
systems, general fire prevention, occupancy egress and life safety. The Fire Prevention Division
prepares many technical and inspection reports, and maintains files regarding new commercial
and residential construction projects. Participating in the plan review process can help reduce the
expense of providing fire protection after the fact and improve public safety at the same time. It
can also ensure that fire department
needs for firefighting operations are
met.
Over the past year, there were
approximately 91 construction
documents submitted and reviewed
by the division. This is a brief
breakdown of documents submitted
this past year:
10 ‐ new construction
29
37 ‐ existing/new tenant space remodeling
7‐ new construction site plans
5 ‐ automatic sprinkler systems
16 ‐ automatic fire alarm systems
2 ‐ fixed suppression systems
14 - miscellaneous construction
Fire Investigation
Fire investigation is a field of forensic science dedicated to the determination of the origin and
the cause of a fire. Determining the origin of the fire answers the question, "Where did the fire
start?" Determining the cause of the fire answers the question, "Why did the fire start?"
One of the primary goals of the investigation is to determine where and how the fire originated,
secondly, to determine whether or not a crime has been committed. In most cases, it is to figure
out whether the fire involved human error or faulty equipment.
The Palm Harbor Special Fire Control District currently has several State certified fire
investigators who, at times, can be called upon to assist the division with investigations.
Nature
Count Nature
Count Nature
Count
53D-LANDLINE DISP / SERVICE CALL
13
53F-CITIZEN ASSIST (FIRE)
30
54M-STRUCTURE COLLAPSE
3
55I-ELECTRICAL HAZARD (INSIDE)
5
55O-ELECTRICAL HAZARD (OUTSIDE)
35
60F-GAS ODOR (NATURAL/LP ODOR) 4
57-EXPLOSION
2
71F-VEHICLE FIRE
11
65F-ASSIST OTHER AGENCY (FIRE)
6
60M-GAS LEAK (CONFIRMED LEAK)
22
64F-BOAT FIRE (SMALL VESSEL)
1
67F-OUTSIDE FIRE (ENGINE)
78
63-LIGHTNING STRIKE INVEST
1
67B-BRUSH FIRE
4
69M-STRUCTURE FIRE
112
66-ODOR INVEST (STRANGE/UNKNOWN) 5
68-SMOKE INVESTIGATION (OUTSIDE)
30
10
69F-UNCONFIRMED STRUCTURE FIRE 36
52-FIRE ALARM
348
Major Fire of the Year
On the 26th day of March at approximately 38
minutes after midnight a call from a cell phone
was received for RV’s on fire through the
Pinellas County 911 Dispatch Center. The
reported location was a vehicle storage facility
located at 4470 US Alt. 19 North, Palm Harbor.
Upon arrival of the first responding units,
crews found the center covered storage area
to be involved with fire. The fire was
spreading rapidly due to the weather
conditions of high winds and the large volume
of vehicles in the storage facility. The fire was
brought under control and extinguished with
the assistance of numerous personnel and fire
apparatus from surrounding districts. The
origin and cause of the fire is under
investigation by numerous agencies (PSCO,
ATF, SFM, and Private Insurance Co.)
OWNER
ADDRESS
TYPE
Approx Value
Approx Loss
DAMAGES
EXPOSURE
Owner
4470 Alt 19 North, Palm
Harbor FL 34683
Harbor FL 34683
Harbor FL 34683
Bldg S
$350,000.00
$15,000.00
Smoke & Soot Damage
Yes
Bldg S
$375,000.00
$25,000.00
Heat & Smoke Damage
Yes
Owner
Owner
Total Bldg
Total Contents
Total Loss From Fire
Bldg S
Total
$575,000.00
$450,000.00
$1,300,000.00
$490,000.00
$490,000.00
Total Loss to Structure
No
$2,244,800.00
$2,734,800.00
PUBLIC EDUCATION REPORT
31
By Kris Scholz
&
Liz Monforti
In 2014, Public Education continued efforts in organizing, creating and promoting fire and life
safety programs to address the public safety needs of our community as well as providing the
media and community with information on emergency incidents and safety information in a
timely manner. This year 772 Public Education programs were held, reaching an estimated
16,252 citizens in our community. Many of our programs took place at our fire stations while
others were presented at Palm Harbor Library, neighborhood community centers, mobile home
parks, schools, assisted living facilities, community assemblies, and professional offices. We
attribute the success of the programs to the support and assistance we receive from our
department personnel and the firefighters, on and off duty, who make the programs fun and
educational.
Our community involvement continues as we hold the offices of Pinellas County Safe Kids
Coalition Chair and Chair of the Occupant Protection Safety Committee for the Suncoast Safe
Kids Coalition, Chair of the Florida Fire and Life Safety Educators Association and hold
memberships and or involvement with the following agencies: Children’s Burn Foundation of
Florida, the Emergency Services Educators Association, Pinellas County Falls Prevention
Coalition, Child Passenger Safety Committee of Pinellas, Pinellas Community Traffic Safety
Team, Pinellas County Public Information Officers Association, Florida Fire Chief’s
Association, Florida Fire Marshal’s Association, Palm Harbor Chamber of Commerce, The Area
Agency on Aging, Florida Safe Pools Committee.
32
June
July
August
September
December
YEARLY
TOTAL
3
3
3
3
3
3
3
2
3
3
35
23
1
24
4
22
3
27
1
30
1
17
1
32
4
18
3
36
4
32
1
25
2
20
2
306
27
3
2
3
3
1
12
3
32
8
1
68
1
2
2
2
2
6
4
5
3
3
23
2
14
59
5
4
2
1
1
2
11
26
16
3
20
2
16
17
19
1
25
16
22
227
6
2
1
103
5,231
80
4,176
61
702
Engine/Safety Displays
Fire Station Tours
Safety Lectures
1
14
Smoke Alarm Installation
Senior Falls Prevention
Elder Links
Pool Safety Inspections
16
18
2
20
1
22
1
1
Fire Extinguisher Training
Total Events
Total Participants
58
669
55
496
November
April
3
October
March
3
May
February
Blood Pressure Check
Event
Child Seat Inspections
CPR Classes
January
2014 Public Education
Programs
58
511
61
897
63
834
43
409
63
507
1
56
929
71
891
Pre-School
During 2014, visits were made to several preschools
presenting safety instruction on escape drills, burn
prevention, calling 911 and fire safety through the use of
books, videos, dress up, and story time and interaction with
firefighters. The book, “No Dragons for Tea” and a dragon
hand puppet is used to show children the steps to take to get
out of a home that is filled with smoke or fire. A tool kit is
also used to show pictures of household items that might be
hot and can burn them. Students decipher between hot and
cold items to reinforce burn prevention strategies.
Elementary
In August of 2014, PHFR, in conjunction with Community Traffic
Safety Team (CTST), Safe Kids Coalition and Pinellas County
Fire Departments, was instrumental in displaying signs held by
fire departments throughout the county to encourage motorists to
slow down in and around school zones. PHFR displayed the signs
during the first three days of school encouraging the public to
drive safely in and around school zones.
33
2
772
16,252
During 2014, firefighters continually made visits to
elementary school students and conducted station
tours presenting fire and life safety instruction.
Public Education also participated in the annual
Great American Teach-In and continued fire station
tours for several schools and local children’s
organizations. A free phone app called DialSafePro
was used widely with school age children to
demonstrate how to use a cell phone to call 911.
Students would use the app to call 911 and then talk
to a mock dispatcher who asked them their name,
phone number, street address, emergency information etc. It has since become an essential tool
in teaching fire and life safety education.
Middle and High School
The Brain Injury Association of Florida’s Traumatic Brain
Injury presentation continues to be very popular with
middle and high school students. The program educates
youth on pedestrian safety, the dangers of distracted driving,
driving while impaired, and ways to prevent brain injuries.
The program is a huge success and continues to receive
requests from both our high school and middle schools. The
Juvenile Fire Setter’s Intervention Program is ongoing.
Parents can voluntarily call and ask for assistance with a
child who is curious about fire or has been found playing
with matches/lighters etc. The Florida Association of Fire and Life Safety Educators
implemented a statewide database through the Office of the State Fire Marshal to track serious or
repeat offenders. Public Education also regularly visits our middle and high school students with
educational programs such as Drive Smart and Real Teen Driving programs, as well as regular
visits to the Early Childhood Development classes at PHUHS to teach students about child
passenger safety and staying safe as a driver or passenger in a motor vehicle.
Adult
CPR and AED training continues to be an important service
which Palm Harbor Fire Rescue provides to the community.
Local business also participated in fire extinguisher training this
year. Public Education staff
continues to conduct monthly
classes as well as trainings at
businesses such as child care
centers, wellness centers,
church groups, mobile home
communities, etc., throughout the year.
34
Senior Safety
Falls are the leading cause of injury for our senior
population. We are actively involved in the Pinellas
County Fall Prevention Coalition. The new nationwide
evidence based falls prevention program, Tai Chi for
seniors, Moving for Better Balance, has become the most
highly attended program offered at the PH Library. The
class meets twice per week and is well attended by seniors
who live in the community. The program was also
introduced to residents of Stratford Court this year, and the
weekly classes continue to be well attended. The program
focuses on prevention of falls by improving balance,
strength, and mobility.
The coalition also developed new educational
materials and programs to help reduce the number of
falls among our senior citizens. We will continue to
present fire safety as well as fall prevention programs
to various senior citizen groups throughout the district.
PHFR also educates our senior citizens with the
Hazard House. Seniors are taught about fire safety as
well as trip and fall hazards found around the home.
This interactive teaching tool gives seniors a look
inside each room in the house to point out potential
hazards. We also offer information on resources to
make their home safer and free of hazards.
Child Passenger Safety
A total of 306 car seat checks were conducted in 2014. The CPS distribution class is held
monthly. Qualifying parents and caregivers can receive a reduced cost car seat by attending a 2
hour class to learn about the proper use and installation of car seats. Through a partnership with
the Florida Occupant Protection Resource Center, PHFR continues to offer this important
resource to low income families in need of a car seat for their child. PHFR also coordinates and
implements the nationwide event, National Seat Check Saturday, held annually in September.
PHFR was also part of the instructor team for the National Child Passenger Safety Technician
Training course held in Palm Harbor. Seventeen participants attended the course and are now
nationally certified Child Passenger Safety Technicians.
Fire Prevention Month
Palm Harbor Fire coordinated the 12th Annual Fire Prevention Expo at Countryside Mall to
kick-off National Fire Prevention Week. This year’s event was the largest event to date with
even more apparatus, inside displays from various agencies, and our highest attendance to date.
35
Safety displays and interactive games were set up inside the mall and outside where fire
apparatus was displayed.
Public Information
In addition to public education programs, we maintain relationships with local media and serve
as a department liaison, regularly submitting press releases and public information advisories
containing department news to national and local media outlets. We continue a social media
outreach program using Twitter, Facebook, and an e-newsletter sent to subscribers. Palm Harbor
Fire Rescue Public Educators have held board positions on the Pinellas Safe Kids Coalition,
Suncoast Safe Kids Executive Board and the Florida Association of Fire and Life Safety
Facebook Subscribers:
2014: 1,802
2013: 724
36
HONOR GUARD ACTIVITY REPORT
By Lieutenant Milton Smith, Chaplain
The members of the Palm Harbor Fire Rescue Honor Guard are
proud to have represented the District in State, County and local
events during the Year 2014. The honor guard had another busy
year participating in 19 different events. These events include
memorial services, opening ceremonies, funerals and parades.
In addition, the honor guard conducts training drills and held
organizational meetings throughout the year.
In 2014 the honor guard welcomed its newest member, David
Hoekstra to the team. After joining David spent a week at the
Florida State Fire College in Ocala attending the Honor Guard
Academy. Upon completion David participated in the Florida
Fallen Firefighter Memorial Service. This service drew
firefighters from across the state and nation. Hundreds of honor guard team members made it the
largest attendance in recent years.
The honor guard conducted 2 fundraisers in 2014.
Firefighter Paramedic Josh Lovetere organized a very
successful poker tournament at The Palms Bar and
Grill. Another fundraiser was the sale of tee shirts.
Firefighter Paramedic Chris Eisenhardt spearheaded
that program. A concession table was set up at the
Delray Beach St. Patty’s Day Parade to sell tee shirts. It
was very successful. Ff/EMT Bill Gonnelli and Lt.
Smith travel to Delray Beach to work at the concession
table. The reason for the fundraisers was to purchase
new uniforms in the near future.
2014 Honor Guard Activities:
 Parades
• Palm Harbor Holiday Parade
 Funerals
• Largo firefighter (service held in New Port Richey, FL)
• Tarpon Springs police officer (service held in Tampa)
 Opening Ceremonies
• Financial company, Disney property, Orlando, FL
• Cross Fit, Palm Harbor
• Ruth Eckerd Hall, Safety Harbor
• Relay for Life, Palm Harbor
37
• Palm Harbor Antique Car Show
• Palm Harbor Fire Rescue Annual Awards Banquet
 Memorial Services
• Memorial Day services, Curlew Hills Memorial Gardens, P.H.
• Memorial Day luncheon, Stratford by Marriot, P.H.
• 9/11 Memorial service, Curlew Hills Memorial Gardens, P.H.
• Florida Fallen Firefighter Memorial, Ocala, FL.
• Veteran’s Day services, Curlew Hills Memorial Gardens, P.H.
• Veteran’s Day services, Stratford by Marriot, P.H.
 Fundraisers
• Tee Shirt Concession Stand, Delay Beach, FL.
• Poker Tournament, The Palms Bar & Grill, P.H.
2014 Chaplain Activities
Palm Harbor Fire Chaplain Milton Smith provided assistance in several events in 2014. It is not
possible to include every detail the chaplain provided. Many involved one-on-one counseling
and phone calls to members. Listed below are a few services that were provided during the year.
Chaplain Smith is also a member of the honor guard and participates in many of their activities.
 Invocations and readings
Veteran’s Day Service, Coral Oaks, P.H. dedication of the new
Fire Station 61, Dunedin
Memorial Day Service, Coral Oaks, P. H.
Palm Harbor Fire Rescue Appreciation and Awards Dinner
 Hospital visits
St. Joseph’s, Tampa
Mease Hospital, Dunedin
Florida Hospital, Tampa
 Funerals
Family of one of our members. New Port Richey
Fallen Tarpon Springs Police Officer, Tampa
 Department visits
Tarpon Springs Fire Department
Largo Fire Department
38
NORTH COUNTY EXPLORER POST 969
By Josh Lovetere, FF/PM
The North Pinellas Fire Cadet Post 969 had another great year.
The post continues to achieve great goals and stay consistent
with active members. The post currently has 15 enrolled
members. Palm Harbor Fire Rescue has a total of two advisors
who love to volunteer their time to such an eager group of kids.
The post enforces a strict academic policy that all cadets must
adhere to. This is to ensure that cadets do not forget the
importance of staying focused in school. Palm Harbor Fire
Rescue continues to be a proud supporter of this post by not
only having such dedication from the advisors, but also
allowing them to use the fire stations, apparatus, and a variety
of equipment for training. Palm Harbor Fire Rescue has
donated many different types of bunker gear and other equipment that can no longer be used on
the front line, but works well for this groups training purposes. The post continues to prepare the
cadets who have graduated, or are near graduation for the fire service by training directly from
the IFSTA training manuals that are used in today’s fire academies throughout the State of
Florida. The cadets also maintain certifications in both CPR and as first responders.
The cadet post is proud to announce the hiring of Firefighter/Paramedic Mike O’Neill here at
Palm Harbor Fire Rescue. Mike was a fire cadet for 3 years before being one of several new
hires here at Palm Harbor Fire Rescue. One other cadet has begun a career with Marion County
Fire Rescue as a Firefighter/EMT. The cadet post is very proud of three other cadets who have
recently completed St. Petersburg College’s Fire Academy, and are finishing EMT school. We
are very excited to see our cadets pursuing their careers in the fire service.
The post holds monthly fundraising events at local businesses in Palm Harbor and Tarpon
Springs, in order to raise money for much needed equipment, uniforms, and to assist in covering
the costs of the annual trip to Gatlinburg, Tennessee. The Winterfest competition is a nationally
recognized event in which over 100 Cadet/Explorer posts from all over the United States
compete. This year, it was February 6-8, 2015. Fortunately, each year, Post 969 is honored to be
hand selected in hosting two of the eight fire service events that the Winterfest competition has
to offer. The post did an excellent job this year. They brought home trophies for 1st and 2nd
place in the “Extrication Event", 3rd place in the "Hydrant Hook-Up" Event, and 3rd place in "ZDrag" Event. Congratulations to all who attended this year. The post is looking forward to
hosting events next year. The members of Post 969 are eager to begin training for Winterfest
2016. Palm Harbor Fire Rescue and Tarpon Springs Fire Rescue both assist with the funding for
this highly anticipated annual trip. Cadet Post 969 is honored to have PHFR as part of their post.
They continue to welcome all young people from the ages of 14‐20 who are interested in a career
in either the fire service and/or emergency medical services to try it out. The meetings are held
39
weekly on Wednesday nights from 7p.m. – 9p.m. at Station 69, 444 South Huey Ave., in Tarpon
Springs.
North Pinellas Fire Cadets - "Preparing for our future, ensuring yours"
40
TRAINING REPORTS
By Brent Breuer, Training Chief
Training Report
The goal of Palm Harbor Fire Rescue (PHFR) is to provide a
learning platform for our personnel which encourages
professional growth with great emphasis placed on employee
safety. Our department continues to strive to meet the
training standards set forth by the following organizations: National Fire Protection Agency
(NFPA), National Institute of Occupational Safety and Health (NIOSH), and the Insurance
Services Organization (ISO). In 2014, PHFR logged a total of 12,361 training hours.
The training categories are as follows:
Company Training: 5,636 hours were completed by department members. Examples are hose
line evolutions, ropes and knots, and search and rescue.
Training Drills: 1,383 hours were completed. Examples of this are evolutions that must be
completed by two fire companies or more such as live fire, air pack training and water rescue.
Hazardous Materials: 1,282 hours were completed by our members. Hazardous Materials
covers chemicals and fuels that may have spilled and any form of Weapons of Mass Destruction
(WMD). This training also includes the training provided by the Pinellas County Hazmat team
for its members.
Officer Training: 2,330 hours of training were completed in this category. Some examples of
training in this are incident command, personnel appraisals, and post incident analysis.
Driver Training: 1,730 hours of driver training were completed. Examples of this training are
non-emergency driving and the use the Emergency Vehicle Operators Course (EVOC) criteria.
In 2014, our personnel completed a refresher course for emergency vehicle operator which
included three hours of online work and a practical driving component where the members
practiced their skills.
Our department continues, as it has for a long time, to participate in the North County Training
Group (NCT) which includes the following departments: Dunedin, Eastlake, Oldsmar, Safety
Harbor and Tarpon Springs. Palm Harbor Fire Rescue members regularly train with these other
41
agencies on a pre-determined North County Training annual
program that includes various firefighter job specific skills
such as the following:
Self-contained breathing apparatus (SCBA) annual training
was conducted at a certified facility training center that meets
the qualifications set forth by the Insurance Service
Organization. This training session always begins with an
annual SCBA mask fit test that is required by the NFPA.
Once the fit test is complete, the crews are divided into
groups and practice firefighter emergency procedures and
search and rescue drills in the training tower.
Our annual live fire training was conducted at the St.
Petersburg College training grounds. Our members were
introduced to the transitional fire attack tactic, utilizing the Class A burn room. This training
also covered radio communications and the importance of hose management.
This year’s water rescue training was conducted at Honeymoon Island in Dunedin, and focused
on managing the injured patient in a body of water and proper transfer to a waiting vessel
utilizing a long spine board. One training session included a demonstration by the United States
Coast Guard (USCG) which appeared in there helicopter and removed a victim from the water.
This component was received well by the personnel and we hope to have the Coast Guard
participate in the future.
The hazardous material topic for 2014 involved an introduction to the diesel/electric hybrid
busses that are currently on the roads in Pinellas County. This training was completed at the
county bus terminal and ended at the SPC fire academy with an informative lesson on multi-gas
detectors and atmospheric air monitoring.
42
SUMMARY OF 2014 CUSTOMER SATISFACTION SURVEYS
By Lynn Caputi
Palm Harbor Fire Rescue is committed to providing high quality and
efficient service to our community. One tool we employ to ensure
that we are fulfilling our mission is our Customer Satisfaction
Survey. We mail a survey to a designated number of randomly
selected people who have been served by our personnel, either in an
emergency situation such as an EMS incident or fire, or in the other
daily duties such as a fire inspection or public education program.
We compile the results and use this data to monitor the quality of
our public service and implement change in our service delivery if
necessary. This is a cross section of such results:
1 = Strongly Disagree
5 = Strongly Agree
Customer Service Survey
Avg
Fire/ Rescue responded as quickly as I expected
4.91
The Fire/Rescue personnel treated me and others at the scene with care
and respect
The appearance of the Fire/Rescue crew was neat and professional
The treatment I received relieved my distress (pain, difficulty breathing,
etc.)
The care I received met or exceeded my expectations
My overall satisfaction with the service provided is high
Count
4.98
4.98
4.85
4.98
4.95
43
Fire Operations
Fire/ Rescue responded as quickly as I expected
The Fire/Rescue personnel treated me and others at the scene with care
and respect
The Fire/Rescue crews took appropriate action and care to minimize
additional damage to my property after the fire was extinguished
The post-fire assistance I received regarding insurance company,
preservation/cleaning of damaged articles, temporary housing, etc. was
adequate.
The fire investigation to fire cause and origin was conducted in a timely
and efficient manner.
My overall satisfaction with the service provided is high.
Count
43
5.00
5.00
5.00
4.00
4.00
5.00
1
Public Education
The Fire Department personnel treated me and others at the location in a
professional manner
The appearance of the Fire Department personnel was neat and
professional
The Fire Department personnel were on time
The presentation was well conducted and content appropriate for the
group
The process for arranging the presentation was accomplished with little
difficulty
Count
5.00
5.00
5.00
5.00
5.00
5.00
11
Fire Prevention
The Fire Prevention Officer (FPO) treated me and others at the location in
a professional manner.
The appearance of the FPO was neat and professional
The FPO was on time (if a time was prearranged)
The FPO explained the codes and regulations to me in a useful and clear
manner
The inspection process was not disruptive to my business/operation.
Count
4.91
4.91
4.58
4.77
4.66
4.81
32
The following is a sampling of the comments received during the past year, taken from the
surveys.
“I love this team! The guys that came to assist my mother are great! I can count on them to be
on the job, courteous, knowledgeable and even good for a laugh. I never hesitate to call 911
knowing this team will show up!” (11/14)
“And thankfully they accommodated me with the right hospital as well – Thank you!” (11/14)
“Sorry I lost your survey paper. Everything was always excellent. We are very grateful to have
such dedicated men. God Bless and happy holidays to all.” (11/14)
“My first ambulance ride! Now I can cross that off my bucket list. The gentlemen were kind,
compassionate, and professional. Please thank them for me.” (11/14)
“I (Jane Fox) was so afraid the day you ALL responded to our call for Ronnie. You did a
superb job of taking care of him and me. God bless you for the quick response. Ronnie is
doing great now.” (11/14)
44
“The care of me was kind and thoughtful. It was not a true emergency. Being handicap I could
not get myself off the street. They took care of me immediately. Thank you.” (11/14)
“All the responders were polite, caring and responsive to our questions. I congratulate them.
Thanks for putting a stamp on the envelope.” (7/14)
“Good with service and respect.” (7/14)
“Thank you all very much! May God continue to bless all of you so you can help people like me
who can’t help themselves in an emergency!” (7/14)
“The personnel were very professional and caring.” (7/14)
“The only concern is it took too long before the ambulance arrived (10-15 minutes).” (5/14)
“neck collar left something to be desired – one size fits all. Care was super people professional
and caring” (5/14)
“It is comforting to know you are so close and responded so quickly.” (5/14)
“You always provide an exceptional level of response, care and professionalism. Pinellas
County is fortunate to have such a superior level of care.” (5/14)
“Very competent, very professional very calming and understanding” (5/14)
“Everyone was very professional. We very much appreciate the services provided.” (5/14)
“When I call 911 for help I am aware both the fire and ambulance crews respond and I do not
know if it is fire or ambulance or both crews that always give me the best care! They are kind
and caring – I call it “TLC” (5/14)
“Thank you for helping my son and his friend.” (5/14)
“Thank you for being there for us!” (5/14)
“Wonderful! Please extend our thanks to Ashley and Bill for such a great experience. The boys
and parents were so impressed. Thank you!” (3/14)
“want to thank you for your services for my husband. He cannot walk and therefore he is
always falling. Thank you again.” (3/14)
“I feel very strongly, if not for the fire fighters of emergency medical services, helping me in so
many ways, that I would be a dead man, if not for them and their excellent training. I owe my
life to them and E.M.S.” (3/14)
45
“Thank you Thank you – you are the greatest.” (3/14)
“Sorry I dismissed you originally but really glad for your return when I got worse. Thank you.”
(1/14)
“Thank you for being there.” (1/14)
Fire Operations
“Your staff is very nice, thank you! (1/14)
Public Education
“Kris’s presentation was appreciated by all women present. We thoroughly enjoyed the time
she spent with us.” (11/14)
“Mr. Beer’s is the highlight of our Teach-In at Palm Harbor Middle School. Mr. Beer’s
presentation helps connect our student with the community and provides a positive example of
community service. Thank you!” (11/14)
“The representative was very pleasant and knowledgeable. She came back to the park alone and
checked the alarms for those who signed up.” (11/14)
“Chris Scholz not only covered the material of slips and fall prevention, but also covered fire
safety with the general increase in fire during December. She is an excellent educator!” (11/14)
“Awesome!” (5/14)
“We greatly appreciate all you do for our children! They truly enjoyed your presentation and we
look forward to working with you again next year!!” (5/14)
“Great opportunity for our residents to learn CPR. Would like to offer it again next year for
others to participate.” (3/14)
“Each year our KDG students bake cookies and deliver them to the fire department to thank
them for keeping us all safe. It is always a fun day that we look forward to each year. Thank
you!” (3/14)
“The guys were awesome! The troop had an excellent time. Very inviting, friendly, and
informative. The adults had a blast too! Thanks for the tour!” (1/14)
Fire Prevention
“Very professional and informative.” (12/14)
“Our inspection was a useful and pleasant experience. Nina was very professional.” (7/14)
46
“We are very much satisfied with your valuable services and I thank you.” (7/14)
“I would have preferred inspector not to have said “you’re in compliance now” in front of our
patients. It may have sounded bad to them as if we had a huge infraction or we do not follow
the rules.” (7/14)
“She was great and very helpful! (5/22/14)
“Very helpful!” (5/14)
47

Palm Harbor Fire Rescue 2014 Annual Report

Transcription

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