aut pol tho licie rize es an ed c nd p usto prog ome gram er ms

AUT
THORIZE
ED CUSTO
OME
ER
POL
LICIE
ES AN
ND P
PROG
GRAM
MS
ALL SALES ARE SUBJ
JECT TO NAVICO’S STANDARD TER
ERMS AND CONDI TIONS OF SALE.
NAVICO RESER
RVES THE RIGHT
T TO AMEND POLIICIES UNPUBLISH
HED IN THIS DOCU
UMENT WITHOUT
T NOTICE.
PRICES AN
ND TERMS ARE SU
UBJECT TO CHAN
NGE WITHOUT NO
OTICE.
Document #600
Page 1 of 39
Rev B - 01/01/16
TABLE OF CONTENTS
(Click on any section/page number below to be brought directly to that page.)
LETTER .................................................................................................................................................. 3
CUSTOMER INFORMATION SHEET/CREDIT APPLICATION .............................................................. 4
UNIFORM SALES & USE TAX CERTIFICATE ...................................................................................... 5
PAYMENT INSTRUCTIONS.................................................................................................................. 10
CONTACT LIST ..................................................................................................................................... 11
STANDARD TERMS AND CONDITIONS OF SALE ............................................................................ 13
CO-OP ADVERTISING PROGRAM ...................................................................................................... 15
RETAIL POP DISPLAY PROGRAM ...................................................................................................... 17
SHOWROOM & DEMO BOAT PROGRAM ........................................................................................... 20
ASSET BANK RESOURCES & LOGIN CREDENTIALS ....................................................................... 22
SYSTEM BUILDER PROGRAM ............................................................................................................ 23
SYSTEM BUILDER APPLICATION ....................................................................................................... 25
ON-LINE PRICE BOOK ......................................................................................................................... 26
PRICE PROTECTION PROGRAM ........................................................................................................ 28
CONSUMER TRANSDUCER DISCOUNT PROGRAM......................................................................... 29
PRODUCT RETURN PROCEDURE .................................................................................................... 30
SYSTEM INSTALLATION SUBSIDY (SIS) PROGRAM-LOWRANCE ................................................. 32
SYSTEM INSTALLATION SUBSIDY (SIS) CLAIM FORM .................................................................... 33
OWNERS SUPPORT PROGRAM (OSP) ............................................................................................. 34
OWNERS SUPPORT PROGRAM (OSP) REIMBURSEMENT ............................................................. 36
OWNERS SUPPORT PROGRAM (OSP) SYSTEM EVALUATION/ORIENTATION ............................. 37
OWNERS SUPPORT PROGRAM (OSP) CLAIM FORM ...................................................................... 38
WARRANTY POLICY ............................................................................................................................ 39
Document #600
Page 2 of 39
Rev B - 01/01/16
D
Dear Valued Navico Cus
stomer,
I want to thank you ag
gain for the opportunity
y to work w
with you and
d your custo
omers during a very
rrewarding 20
015. Navico and our cus
stomers have
e enjoyed go
ood growth tthis year witth continued
d success
in the marke
et place. Th
hat success was driven by innovatiive Navico p
products bro
ought to ma
arket with
yyour hard wo
ork and colla
aboration! We
W see conttinued signs for an even
n stronger ye
ear in 2016 and we’ll
ccontinue to innovate with new pro
oducts to maximize wh at the econ
nomy has to
o offer. Na
avico will
ccontinue to work
w
hard to
o serve you with improv
ved process es and bette
er support tto ensure ou
ur mutual
b
businesses are
a successfful in 2016.
ease our
W
We look forw
ward to worrking with yo
ou in the co
oming month
hs to ensure
e that we m
mutually incre
ssales and prrofitability by
y providing you
y and you
ur customerss with outsta
anding quality and value
e in each
o
of the Navico
o product se
egments.
If you have questions or
o need ass
sistance witth the Electrronic Copy of our Sale
es Programss, please
ccontact Com
mmercial Ope
erations via email
e
at com
[email protected].
W
We genuinely appreciatte your conttinued supp
port as we m
make even stronger effforts to incre
ease our
b
brand aware
eness and co
onsumer dem
mand for ourr mutual sale
es success.
R
Respectfully yours,
L
Louis Chemii
E
Executive Vice-Presiden
nt and Manag
ging
D
Director
lo
ouis.chemi@
@navico.com
m
Document #600
Page 3 of 39
Rev B - 01/01/16
CUSTOMER INFORMATION SHEET/CREDIT APPLICATION
(NEW CUSTOMERS ONLY - SIGNATURE REQUIRED - MUST BE RETURNED TO NAVICO)
CUSTOMER INFORMATION
Customer Billing Name:
Contact Name:
Telephone #:
Address:
City, State, ZIP:
Fax #:
E-mail Address:
PROPRIETOR, PARTNERS, OR OFFICERS
Name:
Title:
Parent Company:
Corporation
D & B # (If Applicable):
Subsidiary or Division:
Limited Partnership
General Partnership
SS#:
Other (Please explain):
Sole Proprietorship
EIN:
TYPE OF BUSINESS
Years Company In Business
Years Under Present Ownership
Annual Sales Volume $
Fiscal Year Ends On
Current Financial Statement Attached (May be Sent Under Separate Cover)
BANK REFERENCE
Name:
Banking Officer:
Telephone #:
Address:
City, State, ZIP:
Fax #:
Account #:
TRADE REFERENCES
(Please list five with ALL information complete)
Company:
Address, City, State, ZIP:
Telephone #:
Fax #:
APPROVALS
The information and statements in this application are true and complete. Navico is hereby authorized to obtain any information it considers necessary from any source concerning
the statements in this application.
In consideration of, and in order to induce Navico to sell goods based on the foregoing application, the undersigned promises to pay for all purchases in accordance with Navico’s
terms of sale as stated on the original invoice. If, at any time, for any reason, the undersigned is unable to pay for said purchases when due, the undersigned agrees to pay and
authorizes Navico to bill the PURCHASER'S account a service charge of 18% per annum on the unpaid balance due. In the event it becomes necessary for Navico to incur
collection costs by a third party collection agency or institute suit to collect any amount due under this agreement, the undersigned promises to pay such additional collection costs,
charges, and expenses including reasonable attorney's fees, if the account is placed in the hands of an attorney for collection.
Signature (Corporate Officer, Partner, Proprietor):
Printed Name:
Title:
Date:
Credit Limit Requested:
Comments:
FOR NAVICO USE ONLY
Approved By:
Credit Limit Approved:
Date:
Comments:
Document #600
Page 4 of 39
Rev B - 01/01/16
UNIFORM SALES & USE TAX CERTIFICATE
(NEW CUSTOMERS ONLY WITH SHIP TO ADDRESSES LOCATED IN THE UNITED STATES OR
THE CANADIAN PROVINCES OF BC, MB OR SK (please provide a copy of your provincial tax
certificate) – SIGNATURE REQUIRED – MUST BE RETURNED TO NAVICO)
MULTIJURISDICTION
Each new customer is required to submit their sales tax exemption or resale certificate number. This
exemption is exclusively for the Navico customer. The issuer and the recipient have the responsibility of
determining the proper use of this certificate under applicable laws in each state, as these may change
from time to time.
Issued to Seller: Navico, 4500 S 129th E Ave, Ste 200, Tulsa OK 74134-5885
I certify that: _________________________________ is engaged as a registered:  Wholesaler
Customer Name (Buyer)
 Retailer
 Manufacturer
Address:
 Seller (California)
 Lessor
__________________________________
(see notes on pages 2-4)
 Other
(please specify)
and is registered with the below listed states and cities within which your firm would deliver purchases to us and
that any such purchases are for wholesale, resale, ingredients or components of a new product or service to be
resold, leased, or rented in the normal course of business. We are in the business of wholesaling, retailing,
manufacturing, leasing (renting) the following:
Description of Business: ______________________________________________________________________
__________________________________________________________________________________________
General description of tangible property or taxable services to be purchased from the seller: _________________
__________________________________________________________________________________________
STATE
State Registration, Seller’s Permit,
STATE
State Registration, Seller’s Permit,
or ID Number of Purchaser
or ID Number of Purchaser
1
AL
AR
2
AZ
3
CA
4
CO
5
CT
6
DC
7
FL
8
GA
4,9
HI
ID
4,10
IL
IA
KS
11
KY
12
ME
13
MD
14
MI
15
MN
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Document #600
Page 5 of 39
16
MO
17
NE
NV
NJ
4,18
NM
19
NC
ND
20
OH
21
OK
22
PA
23
RI
SC
24
SD
TN
25
TX
UT
VT
26
WA
27
WI
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
Rev B - 01/01/16
I further certify that if any property so purchased tax free is used or consumed by the firm as to make it subject to
a Sales or Use Tax we will pay the tax due directly to the proper taxing authority when state law so provides or
inform the seller for added tax billing. This certificate shall be a part of each order which we may hereafter give to
you, unless otherwise specified, and shall be valid until cancelled by us in writing or revoked by the city or state.
Under penalties of perjury, I swear or affirm that the information of this form is true and correct as to every
material matter.
Authorized Signature:
(Owner, Partner or Corporate Officer)
Title:
Date:
INSTRUCTIONS REGARDING UNIFORM SALES & USE TAX CERTIFICATE
To Seller's Customers
In order to comply with the majority of state and local sales tax law requirements, the seller must have in its files a
properly executed exemption certificate from all of its customers who claim a sales tax exemption. If the seller
does not have this certificate, it is obliged to collect the tax for the state in which the property or service is
delivered.
If the buyer is entitled to sales tax exemption, the buyer should complete the certificate and send it to the seller at
its earliest convenience. If the buyer purchases tax free for a reason for which this form does not provide, the
buyer should send the seller its special certificate or statement.
Caution to Seller
In order for the certificate to be accepted in good faith by the seller, seller must exercise care that the property
being sold is of a type normally sold wholesale, resold, leased, rented or incorporated as an ingredient or
component part of a product manufactured by buyer and then resold in the usual course of its business. A seller
failing to exercise due care could be held liable for the sales tax due in some states or cities. Misuse of this
certificate by seller, lessee, or the representative thereof may be punishable by fine, imprisonment or loss of right
to issue certificate in some states or cities.
Notes
1. Alabama: Each retailer shall be responsible for determining the validity of a purchaser’s claim for exemption.
2. Arizona: This certificate may be used only when making purchases of tangible personal property for resale in
the ordinary course of business, and not for any other statutory deduction or exemption. It is valid as a resale
certificate only if it contains the purchaser’s name, address, signature, and Arizona transaction privilege tax
(or other state sales tax) license number, as required by Arizona Revised Statutes § 42-5022, Burden of
proving sales not at retail.
3. California:
A. This certificate is not valid as an exemption certificate. Its use is limited to use as a
resale certificate subject to the provisions of Title 18, California Code of Regulations,
Section 1668 (Sales and Use Tax Regulation 1668, Resale Certificate).
B. By use of this certificate, the purchaser certifies that the property is purchased for
resale in the regular course of business in the form of tangible personal property,
which includes property incorporated as an ingredient or component part of an item
manufactured for resale in the regular course of business.
C. When the applicable tax would be sales tax, it is the seller who owes that tax unless
the seller takes a timely and valid resale certificate in good faith.
D. A valid resale certificate is effective until the issuer revokes the certificate.
4. The state of Colorado, Hawaii, Illinois, and New Mexico do not permit the use of this certificate to claim a
resale exemption for the purchase of a taxable service for resale.
Document #600
Page 6 of 39
Rev B - 01/01/16
5. Connecticut: This certificate is not valid as an exemption certificate. Its use is limited to use as a resale
certificate subject to Conn. Gen. State §§12-410(5) and 12-411(14) regulations and administrative
pronouncements pertaining to resale certificates.
6. District of Columbia: This certificate is not valid as an exemption certificate. It is not valid as a resale
certificate unless it contains the purchaser’s D.C. sales and use tax registration number.
7. Florida: The Department will allow purchasers to use the Multistate Tax Commission’s Uniform Sales and
Use Tax Certificate-Multijurisdiction. However, the use of this uniform certificate must be used in conjunction
with the telephonic or electronic authorization number method described in paragraph (3)(b) or (c) of rule
SUT FAC 12A-1.039
8. Georgia: The purchaser’s state of registration number will be accepted in lieu of Georgia’s registration number
when the purchaser is located outside Georgia, does not have nexus with Georgia, and the tangible personal
property is delivered by drop shipment to the purchaser’s customer located in Georgia.
9. Hawaii allows this certificate to be used by the seller to claim a lower general excise tax rate or no general
excise tax, rather than the buyer claiming an exemption. The no tax situation occurs when the purchaser of
imported goods certifies to the seller, who originally imported the goods into Hawaii, that the purchaser will
resell the imported goods at wholesale. If the lower rate or no tax does not in fact apply to the sale, the
purchaser is liable to pay the seller the additional tax imposed. See Hawaii Dept. of Taxation Tax Information
Release No. 93-5, November 10, 1993, and Tax Information Release No. 98-8, October 30, 1998.
10. Use of this certificate in Illinois is subject to the provisions of 86 Ill. Adm. Code CH.I, Sec. 130.1405. Illinois
does not have an exemption on sales of property for subsequent ease or rental, nor does the use of this
certificate for claiming resale purchases of services have any application in Illinois.
The registration number to be supplied next to Illinois on page 1 of this certificate must be the Illinois
registration or resale number; no other state’s registration number is acceptable.
“Good faith” is not the standard of care to be exercised by a retailer in Illinois. A retailer in Illinois is not
required to determine if the purchaser actually intends to resell the item. Instead, a retailer must confirm that
the purchaser has a valid registration or resale number at the time of purchase. If a purchaser fails to provide
a certificate of resale at the time of sale in Illinois, the seller must charge the purchaser tax.
While there is no statutory requirement that blanket certificates of resale be renewed at certain intervals,
blanket certificates should be updated periodically, and no less frequently than every three (3) years.
11. Kentucky:
1. Kentucky does not permit the use of this certificate to claim a resale exclusion for the
purchase of a taxable service.
2. This certificate is not valid as an exemption certificate. Its use is limited to use as a resale
certificate subject to the provisions of Kentucky Revised Statute 139.270 (Good Faith).
3. The use of this certificate by the purchaser constitutes the issuance of a blanket
certificate in accordance with Kentucky Administrative Regulation 103 KAR 31:111.
12. Maine does not have an exemption on sales of property for subsequent lease or rental.
13. Maryland: This certificate is not valid as an exemption certificate. However, vendors may accept resale
certificates that bear the exemption number issued to a religious organization. Exemption certifications issued
to religious organizations consist of eight (8) digits, the first two of which are always “29”. Maryland
registration, exemption and direct pay numbers may be verified on the website of the Comptroller of the
Treasury at www.marylandtaxes.com.
14. Michigan: Effective for a period of three (3) years unless a lesser period is mutually agreed to and stated on
this certificate. Covers all exempt transfers when accepted by the seller in “good faith” as defined by
Michigan statute.
Document #600
Page 7 of 39
Rev B - 01/01/16
15. Minnesota:
a. Does not allow a resale certificate for purchases of taxable services for resale in most
situations.
b. Allows an exemption for items used only once during production and not used again.
16. Missouri:
A. Purchasers who improperly purchase property or services sales tax free using this
certificate may be required to pay the tax, interest, additions to tax or penalty.
B. Even if property is delivered outside Missouri, facts and circumstances may subject it
to Missouri tax, contrary to the second sentence of the first paragraph of the above
instructions.
17. Nebraska: A blanket certificate is valid three (3) years from the date of issuance.
18. New Mexico: For transactions occurring on or after July 1, 1998, New Mexico will accept this certificate in lieu
of a New Mexico nontaxable transaction certificate and as evidence of the deductibility of a sale tangible
personal property provided:
a. this certificate was not issued by the State of New Mexico;
b. the buyer is not required to be registered in New Mexico; and
c.
the buyer is purchasing tangible personal property for resale or incorporations as an
ingredient or component part into a manufactured product.
19. North Carolina: This certificate is not valid as an exemption certificate or if signed by a person such as a
contractor who intends to use the property. Its use is subject to G.S. 105-164.28 and any administrative rules
or directives pertaining to resale certificates.
20. Ohio:
A. The buyer must specify which one of the reasons for exemption on the certificate
applies. This may be done by circling or underlining the appropriate reason or writing
it on the form above the state registration section. Failure to specify the exemption
reason will, on audit, result in disallowance of the certificate.
B. In order to be valid, the buyer must sign and deliver the certificate to the seller before
or during the period for filing the return.
21. Oklahoma would allow this certificate in lieu of a copy of the purchaser’s sales tax permit as one of the
elements of “properly completed documents” which is one of the three requirements which must be met prior
to the vendor being relieved of liability. The other two requirements are that the vendor must have the
certificate in his possession at the time the sale is made and must accept the documentation in good faith.
The specific documentation required under OAC 710-:65-7-6 is:
A. Sales tax permit information may consist of:
i. A copy of the purchaser’s sales tax permit; or
ii. In lieu of a copy of the permit, obtain the following:
a. Sales tax permit number; and
b. The name and address of the purchaser;
B. A statement that the purchaser is engaged in the business of reselling the articles
purchased;
C. A statement that the articles purchased are purchased for resale;
D. The signature of the purchaser or a person authorized to legally bind the purchaser;
and
E. Certification on the face of the invoice, bill or sales slip or on separate letter that said
purchaser is engaged in reselling the articles purchased.
Absent strict compliance with these requirements, Oklahoma holds a seller liable for sales tax due on sales where
the claimed exemption is found to be invalid, for whatever reason, unless the Tax Commission determines that
purchaser should be pursued for collection of the tax resulting from improper presentation of a certificate.
Document #600
Page 8 of 39
Rev B - 01/01/16
22. Pennsylvania: This certificate is not valid as an exemption certificate. It is valid as a resale certificate only if it
contains the purchaser’s Pennsylvania Sales and Use Tax eight-digit license number, subject to the
provisions of 61 PA Code §32.3.
23. Rhode Island allows this certificate to be used to claim a resale exemption only when the item will be resold in
the same form. They do not permit this certificate to be used to claim any other type of exemption.
24. South Dakota: Services which are purchased by a service provider and delivered to a current customer in
conjunction with the services contracted to be provided to the customer are claimed to be for resale. Receipts
from the sale of a service for resale by the purchaser are not subject to sales tax if the purchaser furnishes a
resale certificate which the seller accepts in good faith. In order for the transaction to be a sale for resale, the
following conditions must be present:
1. The service is purchased for or on behalf of a current customer;
2. The purchaser of the service does not use the service in any manner; and
3. The service is delivered or resold to the customer without any alteration or change.
25. Texas: Items purchased for resale must be for resale within the geographical limits of the United States, its
territories and possessions
26. Washington: Resale certificates will be replaced by reseller permits issued by Department of Revenue,
effective January 1, 2010.
27. Wisconsin allows this certificate to be used to claim a resale exemption only. It does not permit this certificate
to be used to claim any other type of exemption.
Document #600
Page 9 of 39
Rev B - 01/01/16
PAYMENT INSTRUCTIONS
Orders are shipped on a first-come, first-served basis and we encourage you to place
advanced order schedules with your Navico Sales Representative. These schedules may be
adjusted at any time up to thirty (30) days prior to shipment. This is an excellent way to ensure
that product is available when you need it.
BANK INSTRUCTIONS (PAYMENTS ONLY)
PAYMENTS SENT BY CHECK:
Navico, Inc.
Dept 3285
PO Box 123285
Dallas, TX 75312-3285
PAYMENTS SENT BY CHECK OVERNIGHT:
Navico, Inc.
Lbx # 893285
1501 North Plano Rd, Ste 100
Richardson, TX 75081
US DOLLAR FUNDS TRANSFER INSTRUCTIONS WITHIN THE UNITED STATES:
Intermediary Bank:
Bank of New York Mellon, NY ABA # 021000018
101 Barclay Street, New York, NY 10286
Beneficiary Bank:
DNB Bank ASA, New York account number 8026001499 OR swift
DNBAUS33
Beneficiary:
Navico, Inc
Account #: 17624002
US DOLLAR FUND TRANSFER INSTRUCTIONS OUTSIDE THE UNITED STATES:
Intermediary Bank:
Bank of New York Mellon, NY Swift code IRVTUS3N
101 Barclay Street, New York, NY 10286
Beneficiary Bank:
DNB Bank ASA, New York account number 8026001499 OR swift code
DNBAUS33
Beneficiary:
Navico, Inc.
Account #: 17624002
ACH (AUTOMATED CLEARING HOUSE):
Bank of New York Mellon, NY
ABA 021000018
Account Number # 56100110017624002
Account Name: Navico, Inc.
FOR WIRE TRANSFERS, E-MAIL REMITTANCE INFORMATION
[email protected]
Document #600
Page 10 of 39
Rev B - 01/01/16
CONTACT LIST
AUTHORIZED RESELLER, DEALER, DISTRIBUTOR, OEM-BOAT BUILDER,
NATIONAL RETAIL
PHONE SUPPORT
Lowrance, Simrad, B&G
800-324-4737
Simrad Professional Series
918-438-8668
International Dealers and Distributors
918-438-8627
EMAIL SUPPORT
Co-op
[email protected]
Minimum Advertised Price (MAP)/Minimum Retail
Price (MRP)
[email protected]
Orders: Lowrance, Simrad, B&G
[email protected]
Orders: National Retail
[email protected]
Orders: OEM-Boat Builder
[email protected]
Orders: International
[email protected]
Price Book Credentials and Inquiries
[email protected]
RMA (repair/return): Lowrance, Simrad, B&G
[email protected]
SIS
[email protected]
Owners Support Program (OSP)
System Builder
[email protected]
[email protected]
Technical Support: Simrad
[email protected]
Technical Support: B&G
[email protected]
Technical Support: Lowrance
[email protected]
Technical Support: Simrad Professional Series
[email protected]
[email protected]
FAX
Customer Satisfaction Representative
603-324-2049
CREDIT DEPARTMENT
Credit Analyst
918-437-6881 Option 4
Fax
918-234-1714
Email
[email protected]
MARKETING DEPARTMENT
Main Number
800-324-4781
Fax
918-234-1703
E-mail
[email protected]
Document #600
Page 11 of 39
Rev B - 01/01/16
SALES ADMINISTRATION
Main Number
918-438-8773
Fax
918-234-1703
E-mail
[email protected]
CONSUMER
PHONE SUPPORT
Navico US Customer Support Toll-Free
800-628-4487
Navico Canada Customer Support Toll-Free
855-361-1564
EMAIL SUPPORT
Consumer Parts & Accessories
[email protected]
Simrad Repair/RMA and General Inquiries
[email protected]
B&G Repair/RMA and General Inquiries
[email protected]
Lowrance Repair/RMA and General Inquiries
[email protected]
Lowrance Canada Repair/RMA and General Inquiries
[email protected]
CUSTOMER SERVICE ESCALATION CONTACTS (Dealer and Distributor only)
Jason Walker
Customer Satisfaction Team Manager (Order Management)
Lowrance, Simrad, B&G
603-324-2059
[email protected]
Greg Hunter
Technical Services Manager (Customer Service)
Lowrance, Technical & Repair Escalation
918-438-8715
[email protected]
Janet Funkhouser
Vice President – Technical Customer Service
Lowrance, Simrad and B&G Technical & Repair Escalation
918-438-8687
[email protected]
Eric Turnquist
Technical Services Manager
Simrad, B&G Technical & Repair Escalation
603-324-2055
[email protected]
[email protected]
603-324-2058
[email protected]
Submit Warranty Claims To
Brian Gifford
National Warranty Manager
Document #600
Page 12 of 39
Rev B - 01/01/16
STANDARD TERMS AND CONDITIONS OF SALE
Navico’s Standard Terms and Conditions of Sale are incorporated in these Customer Policies & Procedures and
are applicable to all Customers.
Customers are required to notify purchasers of Navico equipment that all such sales are subject to Navico’s
Standard Terms and Conditions of sale and Customer has an affirmative duty to provide a copy of such Terms
and Conditions of Sale at purchaser’s request.
Section 1 - Credit Policies/Terms of Sale
Navico requires a hard copy purchase order (or a fax signed by the Customer’s authorized buyer) on all orders in
excess of $1,000. Verbal orders may be accepted at Navico’s discretion, but we kindly ask the Customer to
follow up with a written order.
Terms of sale are cash in advance, unless Customer obtains credit approval from Navico’s Credit Department
prior to the time of shipment. Navico reserves the right to restrict the terms of payment or to require payment
prior to the date of shipment if, in Navico’s opinion, Customer’s financial condition or other circumstances so
warrant. Customers with account balances that exceed their approved credit limits due to past due invoices will
be placed on cash in advance terms, plus a minimum of 20% of the order value to be added to each cash in
advance shipment. The extra amounts added to cash in advance orders will be applied to the oldest delinquent
invoice(s), and the Customer will not be entitled to prompt pay discounts until their account is returned to good
standing. The lesser of the maximum interest rate permitted by law or a 1.5% service charge per month may be
charged on any unpaid balance computed from the date the indebtedness becomes past due and until it is
satisfied; however, in no event shall a service charge be assessed in excess of the maximum permitted law. In
the event of the filing of any petition in bankruptcy or for reorganization by or against Customer, or the
appointment of a receiver of Customer’s insolvency, Navico may refuse to make further deliveries and all terms of
sale shall become immediately due and payable. Customer hereby waives all notice and demand and consents
that all terms of sale shall become immediately due and payable upon the happening of such events.
Unless otherwise agreed upon in writing, Customers whose accounts are current and in good standing with
Navico will be eligible to qualify for prompt pay discount based on prior year sales. See Customer Classification
page of the current program book for the appropriate level for your customer type. A Customer will be considered
to be in “good standing” when in substantial compliance with all terms and conditions of its Customer Agreement
with Navico and is substantially in compliance with the Navico Customer Policies & Procedures.
Some sales promotions and incentive programs may modify the terms of payment on particular orders. Refer to
the details of such promotions for more information.
Additionally, “freight only” invoices and PCB exchange boards are not eligible for volume discounts or prompt
pay/terms of payment discounts or any other promotional discounts, including event discounts. Terms of sale on
exchange items will be cash in advance; or Net 30 Days for accounts in good standing.
Section 2 – Cancellation Policy
Navico is unable to accept cancellation requests within the 3 days prior to the requested ship date of the order.
If you have an issue with a specific order, please contact your Customer Satisfaction Representative (CSR) who
will discuss available options and request cancellation approval from your TM/KAM and the Navico Logistics
team. Depending on the status of the order in the shipment process, we may or may not be able to accommodate
your cancellation request.
Section 3 - Shipping Policies & Cut Off Times
Shipping terms are EXW Navico Warehouse. Navico, at our sole discretion and without notice, may choose to
self- insure such shipments or insure them via the carrier’s insurance program. It is the responsibility of the
purchaser to notify Navico in writing for exclusion of insurance coverage.
Reasonable efforts will be made to ship orders received before 1:00 p.m. Eastern Standard Time (EST) on the
same day (dependent upon availability of stock). Orders requesting overnight delivery may not ship same day if
received after 3:00 p.m. EST. Credit card and cash in advance orders may not ship until the following business
day.
Document #600
Page 13 of 39
Rev B - 01/01/16
Section 4 - Sales Taxes
Resale/Exempt certificates are required for all Customers who are exempt from paying sales tax. If we do not
have a resale/exempt certificate on file, we are required by law to charge and collect sales tax.
In addition to the above, there are several states that require resale/exempt certificates for “drop shipments”. We
require a resale/exempt certificate on file for both states involved, either a resale/exempt certificate from the
Customer “bill to” for both states involved or one from the Customer “bill to” and one from the “ship to” recipient.
We are required by law to charge and collect sales tax if both resale/exempt certificates cannot be provided.
Please contact Navico’s Credit Department at 918-437-6881, Option 4 or fax to 918-234-1714 for additional
information.
Section 5 - Restock Fees
A 15% restock fee ($25 minimum fee) will be charged on all returned products, except for exchanges, Navico’s
error, and defective warranty items. This fee will be deducted from your credit for the returned items.
A larger restock fee may be deducted from the Customer’s credit if “New and Unused” item(s) are not returned in
their original box/packaging or if the original box/packaging is damaged. The Customer should not issue a full
refund to the end user until the value of the credit has been determined by Navico.
Section 6 - Drop Shipments
Drop shipments are available for accounts in good standing, subject to a $30 order drop ship fee for all nonwarranty or component trouble-shooting orders. Shipments may not be split between different addresses on
the same Purchase Order.
Drop shipped orders are shipped EXW Navico’s warehouse. Navico will not be responsible for lost drop shipped
packages and requires a hard copy purchase order (or a fax signed by the Customer’s authorized buyer)
authorizing each drop ship order. Additionally, to comply with state laws, Customer’s location of record must
provide Navico with a completed sales tax resale certificate that lists a valid registration or identification number
for the state to which the shipment is being made. If such certificate cannot be produced, Navico will add the
appropriate sales tax to the invoice (please refer to the Sales Taxes section above for more information).
Section 7 - Refurbished Product
Customers are prohibited from misrepresenting and/or selling refurbished Product as new and further Customer
has an affirmative duty to clearly designate refurbished product as “refurbished”.
Refurbished products are warranted for a period of twelve (12) months on parts and labor from date of
purchase/install.
Document #600
Page 14 of 39
Rev B - 01/01/16
CO-OP ADVERTISING PROGRAM
This program is only available to approved Direct accounts as indicated in the
Customer Classifications. Authorized Resellers are not eligible for Co-op. The Navico
Co-op Advertising Program was developed to help effectively advertise our product brands in
the marketplace. We feel our program is very competitive, offering 100% reimbursement of
"qualified expenses" up to a maximum of 3% of net purchases of Navico products.
PURCHASES FROM AUTHORIZED DISTRIBUTORS:
Direct Dealers and Authorized Resellers are not allowed co-op accrual for indirect purchases of Navico
products made through authorized Navico distributors. Requests for co-op reimbursement for those
indirect purchases should be submitted directly to the distributor.
HIGHLIGHTS OF THE PROGRAM ARE:


Reimbursement for qualified expenses. To ensure you receive and qualify for 100% of your
advertising expense, please get prior approval from the Navico Sales Representative.
Time frame to submit claims is ninety (90) days from date of advertisement, mailing, etc.

Payment will be issued in the form of a credit memo.

Your business can benefit from well-planned advertising and promotions, and we want to help you
in this respect by ensuring that you take full advantage of the co-op funds available to you. Your
Navico Sales Representative will be happy to assist you with planning your ads and promotions.
Also, to help you in planning and designing your advertising, brand line art and radio scripts are
available on request.
Please read the following carefully before preparing your ads
DEFINITIONS:

Qualified Expenses - Those expenses incurred through "authorized advertising media".

Authorized Advertising Media - Publications such as local newspaper, magazine, direct-mail and
retail flyers. Television and radio are not considered "authorized media" unless pre-approved in
writing by your Navico Sales Representative. Ads in free circulation publications must be approved
in advance by the Sales Director.

Co-op Fund Balance - The amount of co-op funds available for reimbursement equal to a
maximum of 3% of net purchases of Navico products for the current year (January 1, 2016 through
December 31, 2016) less any previously paid claims. NOTE: Any credits issued to your
account will be included in Net purchases and will therefore affect your co-op fund balance.

Co-op Fund Accrual Period – January 1, 2016 through December 31, 2016.
METHOD OF CALCULATION FOR 100% CO-OP CLAIMS:
Single Page or Smaller Ad:
Total ad cost
=
Cost per page
(enter in Col. 1)
Navico ad size (sq. in.)  full ad size (sq. in.)
Navico % of page x cost per page
=
=
Navico % of page
Co-op reimbursement
(enter in Col. 2)
(enter in Col. 3)
Document #600
Page 15 of 39
Rev B - 01/01/16
Multiple Page Ad:
Total cost  # of pages
=
Cost per page
(enter in Col. 1)
Navico ad size (sq. in.)  page size (sq. in.)
Navico % of page x cost per page
=
=
Navico % of page
Co-op reimbursement
(enter in Col. 2)
(enter in Col. 3)
CLAIM SUBMITTAL/REQUIREMENTS FOR REIMBURSEMENT:

No special claim form needed - information can be submitted in your format. Please provide at a
minimum the following:












Description of advertising/claim – include company and/or advertisement
Date of Ad
Total Cost of Ad, Portion Eligible (%), Amount Claimed
Proof of purchase including copy of invoice from vendor and sample of ad, mailing, flyer, etc.
Newspapers & Magazines - Requires submittal of copies of tear sheets and invoices showing date of
advertisement, space used, net rate and total cost.
Direct Mail & Flyers - Requires submittal of copies of item produced and invoice showing production
charges for literature.
Radio & TV - Requires pre-approval from your Navico Sales Representative and an invoice must be
submitted. Invoices must include dates, times, length of advertisement(s), and amounts, and include a
notarized script from the radio or TV station.
Ipads for use with System Builder.
Expenses incurred for the purchase of Navico branded clothing from Hi-Corp
Retain a copy for your file.
Claims not submitted within ninety (90) days of ad publication date or March 31, 2017, whichever comes
first, will be denied.
st
Co-op funds not activated by December 31 of the program year will be deemed voluntarily surrendered
as of that date. Co-op claims for the 2016 program year will not be accepted after March 31, 2017.
MAIL: Navico
Attn: Co-op
10 Al Paul Lane, Ste 101
Merrimack, NH 03054
INQUIRIES:
Phone: 603-324-2042
Fax:
603-324-2043
Email: [email protected]
PAYMENT METHODS:

Payment will be in form of a credit memo.

Deductions from remittances are not allowed.

If the current available co-op fund balance is less than the amount of the qualified claim, a partial
credit may be issued up to the amount of earned co-op funds available and subsequent credits
issued as additional funds are earned. If no funds are available, the claim will be held until
sufficient funds have been earned.

If sufficient co-op funds are not available by December 31, 2016, to cover qualified claims, a credit
will be issued in the amount of the earned co-op funds available at that time and the claim will be
considered closed and no additional credits will be issued.
Special Note: Your entire co-op earned advertising credit is contingent upon on-going
compliance with our Minimum Advertised Pricing (MAP)/Minimum Retail (MRP) Policy and/or
Wholesale Minimum Advertised Pricing (WMAP) Policy – whichever is applicable to you. Please
be sure to read the MAP/MRP Policy included in the program book addendum to avoid any
unexpected loss of co-op advertising funds.
Document #600
Page 16 of 39
Rev B - 01/01/16
RETA
AIL POP DISPLAY
D
PROGRA
AM
A
Authorized customers can order selected
s
prroducts for d
display in th
heir showro
oom at redu
uced or
ffree pricing as shown below.
b
The
e displays are
a availablle for Lowra
ance, Simra
ad and B&G
G. The
ffollowing rules apply:
P
POP SIGNA
AGE, DISP
PLAYS AND
D PRINTED
D COLLATE
ERAL PRO
OGRAM:
T
The following
g are recommended point-of-purcha
ase support a
and display items for ne
ew and existing
a
accounts. All
A items are sold
s
at cost with the exc
ception of the
e Starter Kitt which is fre
ee. POP purrchases
ccan be subm
mitted agains
st co-op cred
dit.
L
LOWRANC
CE STARTE
ER KIT:
•
•
•
•
Lowrance
e Authorized
d Dealer stattic cling - Ite
em # 42-1-L7
701
Lowrance
e Wall Sign – 3’ wide x 1’
1 tall x 4” deep full colo
or plastic sign –
Item # 42
2-1-L712
Lowrance
e Banner – 6’
6 wide x 2’ tall
t white log
go on blue ba
1-L713
ackground - Item # 42-1
Lowrance
e “12 Reaso
ons Why” Po
oster – 11” x 17” poster - Item # 42-1
1-L718
S
SIMRAD ST
TARTER KIT:
K
•
•
•
Simrad Authorized
A
Dealer
D
static cling - Item # 42-1-S703
3
Simrad Banner
B
– 3’ wide
w
x 18” ta
all white logo
o on red bacckground - Ittem # 42-1-S
S721
Simrad “12 Reasons
s Why” Poste
er – 11” wide
e x 17” tall - Item # 42-1-S716
B
B&G STAR
RTER KIT: (all
( three item
ms included)) – Item #42- 1-BG727



B&G Autthorized Dea
aler Static cliing
B&G Wall Sign – 3’ wide
w
x 18” ta
all full color metal
m
sign
B&G Floo
or Mat – 20”” height x 30
0” width mold
ded rubber – custom dessign
A
AVAILABLE LIVE PR
RODUCT DIISPLAYS:

Lowrance
e Live Displa
ay – 28” wid
de x 6’ tall x 26”
2 deep witth power sup
pply;
Item #LO
OW6FTSHELF – Price $325.00
$

Simrad Yachting
Y
Live
e Display – 28”
2 wide x 6’ tall x 26” de
eep with pow
wer
supply – Blank Pane
el; Item #SIM
M6FTBLANK – Price $3
325.00

B&G 6’ Live
L
Display – 28” wide x 6’ tall x 26”” deep with p
power supply – Blank P
Panel; Item #
#BG718
– Price $325.00
$
A
AVAILABLE COUNTE
ERTOP DIS
SPLAY:


0” tall – Item
Lowrance
e Countertop Display – 20” wide x 14” deep x 20
m # 42-1-L72
22
Simrad GO7
G
Countertop Display
y – 20” wide x 14” deep x 20” Tall – IItem # 42-1--S723
Document #600
Page 17 of 39
Rev B - 01/01/16
A
AVAILABLE POINT-O
OF-PURCH
HASE (POP)) DISPLAY M
MATERIALS
S:
•
•
•
•
•
•
Lowrance
e Wall Sign – 3’ wide x 1’
1 tall x 4” de
eep full colorr plastic sign
n - Item # 42
2-1-L712
Lowrance
e Banner – 6’
6 wide x 2’ tall
t white log
go on blue ba
ackground - Item # 42-1-L713
Lowrance
e “12 Reaso
ons Why” Po
oster – 11” wide
w
x 17” talll - Item #42--1-L718
Simrad Authorized
A
Dealer
D
static cling - Item # 42-1-S703
3
Simrad Banner
B
– 3’ wide
w
x 18” ta
all white logo
o on red bacckground - Ite
S721
em # 42-1-S
Simrad “12 Reasons
s Why” Poste
er – 11” wide
e x 17” tall - Item # 42-1--S716
A
AVAILABLE LITERAT
TURE:
•
•
Lowrance
e annual pro
oduct guide (available as
s single, bun
ndle of 25, b
box of 100)



English – (2015) 985-10950
0-001
5) 985-10920
0-001
French – (2015
15) 985-10921-001
Spanish – (201
Simrad annual
a
produ
uct catalog (a
available as single, bund
dle of 25, bo
ox of 100)


English – (2015) 985-10922
2-001
15) 985-10923-001
Spanish – (201
 French – (2015
5) 985-10924
4-001
•
B&G ann
nual product catalog (ava
ailable as single, bundle
e of 25, box of 100)



English - (2015
5) 985-10925-001
15) 985-10926-001
Spanish – (201
5) 985-10927
7-001
French – (2015
•
Note: Lite
erature mate
erials ship from Navico DC
D - order th
hrough your CSR.
•
New prod
duct and/or service
s
broc
chures
 GO7
G
Brochurre
08-001
 Simrad
S
Halo Radar Produ
uct Brochure
e – 985-1100
 Simrad
S
Auto Pilot Guide – 985-10798
8-001
 HDS
H
Gen3 Brochure – 98
85-11006-00
01
 Elite
E
CHIRP Series
S
Broch
hure – 985-1
10790-001
B
BOAT DEA
ALER SUPP
PORT ITEM
MS:
•
•
•
•
•
•
HDS Gen
n3 dash cling set - Item # 42-1-L719
9
HDS Gen
n2 Touch cling set - Item
m # 42-1-L70
06
Simrad NSS
N
evo2 da
ash cling sett - Item # 42--1-S717
Lowrance
e Banners - Item # 42-1-L713
Simrad Banners
B
- Ite
em # 42-1-S7
721
B&G Ban
nners - Item # 42-1-BG7
720
Document #600
Page 18 of 39
Rev B - 01/01/16
LIVE POP DISPLAY REQUIREMENTS:

Live POP displays must be prominently displayed in the customer’s showroom or retail store with
power, all ancillary parts connected, and ready for immediate demonstration. The equipment must
be running live or in demo mode throughout normal store hours.
POP SIGNAGE, BANNERS AND POSTERS:

POP signage and support materials should be prominently displayed and kept in good order.
Signage and materials should be regularly checked to ensure they are relevant to current product
offerings, match current branding standards, and are in good, clean condition. Should a sign or
other supporting material become torn, frayed or otherwise left in poor condition, it is the
responsibility of the dealer or retailer to contact their Navico Customer Satisfaction Representative
or Navico Sales Representative to discuss possible replacement of the material in question.
ORDERING:



Starter Kit orders must be placed with your Navico Sales Representative who will be responsible for
confirming eligibility for free starter kit and compliance with the program.
New Dealers/Distributors must submit Product Display orders within thirty (30) days of signing an
agreement with Navico.
No special order forms required; Use your own purchase order.




One PO per each location
Purchase Order Number must be 2016 Product Display
Orders must be placed through Navico’s Marketing
[email protected]
Department
by
email
to:
All other items can be ordered at any time through the regular ordering process. Marketing
materials are housed at an external warehouse so please allow extra time (4-6 weeks) for
processing and delivery.
PAYMENT TERMS:



Retail POP displays will be invoiced with terms of Net 150 Days for Direct Accounts and Credit
Card for Authorized Resellers
Late payments may disqualify eligibility for future orders under this program.
Demo program orders do not increase a customer’s credit limit.
Please contact your Navico Sales Representative or Customer Satisfaction Representative if you have
any questions regarding this program.
Document #600
Page 19 of 39
Rev B - 01/01/16
SHOWROOM & DEMO BOAT PROGRAM
Authorized Direct Accounts and Resellers can order units for display in their showrooms and/or
on demo boats at a 50% discount off the current list price. The following guidelines apply:
ELIGIBILITY

New dealers/reseller must submit showroom unit request to their Navico Sales Representative

Will be eligible for a mix of displays (maximum, one of each size) of the following product families:

Elite Product

HDS Gen 3 Product

NSS Product

Zeus Product

Simrad Go Product

B&G Vulcan Product

B&G Triton Product
.

Current Dealer/reseller:





Upon New Product introduction allowed once per year to order one of each New Product for
Showroom display
 New Product unit will be display head only
 New Product for display PO must be placed within 60 days of product being released
Second stations/displays, radar antennas, transducers, accessories, and sub-assembly parts are
not included as part of the basic system and are not eligible
Showroom Program orders cannot be combined with any other order. All ineligible equipment
must be placed on a separate purchase order.
Must have the approval of the Navico Sales Representative and Sales Director.
For additional products, contact your Navico Sales Representative for approval.
SHOWROOM DISPLAY REQUIREMENTS






Equipment must remain on display and in working order for a minimum of one year. Any demo
program equipment sold before the year ends must be replaced immediately at the standard
direct dealer pricing and terms for direct dealers or at the authorized reseller standard purchase
method.
If the direct dealer does not comply, the eligibility for the program will be at risk.
Equipment must be prominently displayed in the dealer’s showroom with power, all
ancillary parts connected, and ready for immediate demonstration. The equipment must
be running live or in demo mode throughout normal store hours.
A photo of the display must be provided to the Navico Sales Representative within
thirty (30) days of receipt of product.
Orders must be forwarded to Navico Sales Representative for approval and who will be
responsible for monitoring compliance with the program.
End of Life (EOL) products exception, once a product has been announced as EOL it
may be sold at any time.
Document #600
Page 20 of 39
Rev B - 01/01/16
DEMO BOAT






Dealer must provide a written request for a Demo Boat Package discount
This should include; the vessel details, owner details, and details of the show/event in which the
vessel will be used.
Lowrance demo boat orders are limited to one (1) order per year with a maximum annual value
of $7,500.
Simrad and B&G demo boat orders are limited to one (1) order per year with a
maximum annual value of $20,000.
Orders must be forwarded to Navico Sales Representative for approval and who will be
responsible for monitoring compliance with the program.
A photo of the demo vessel helm must be provided to the Navico Sales
Representative within sixty (60) days.
ORDERING


All orders require the approval of the Navico Sales Representative and the Sales Director
No special order forms required; Use your own purchase order.


Purchase Order Number must be 2016 NEW SHOWROOM or 2016 NPI SHOWROOM or 2016
DEMO BOAT depending what you are ordering
Send purchase orders to [email protected]
PAYMENT TERMS



Showroom and Demo Program products will be invoiced at Net 150 Day terms for Direct
Accounts and Credit Card for Authorized Resellers
Late payments may disqualify eligibility for future orders under this program.
Demo Program orders do not increase a customer’s credit limit.
OTHER CONDITIONS





Showroom Program products may not be used for warranty replacements
Showroom Program products cannot be returned for credit – replacement only
Showroom and Demo Boat products are not eligible for Price Protection
The warranty period begins when Navico sells the equipment to the Authorized Direct Dealer for
showroom and/or demo boat display purposes. Purchaser is prohibited from representing the
Demo Program equipment as “new” and must clearly designate in writing to the end-user
purchasing it that the equipment is “showroom” or “demo” equipment.
Demo Program participation and eligibility is to be determined at Navico’s sole discretion and
may be terminated or modified at any time without notice.
Please contact your Navico Sales Representative if you have any questions regarding this
program.
Document #600
Page 21 of 39
Rev B - 01/01/16
NAVICO ASSETBANK RESOURCES & LOGIN CREDENTIALS
Navico AssetBank is a 24/7 online resource providing access to a variety of product images,
lifestyle images, advertisement files, literature files and other marketing support assets. This
media bank is available by visiting http://assetbank.navico.com. Select marketing assets may
not be available publicly (without log-in) before they are officially launched. In order to make
sure you have access to all published marketing assets, you can acquire a Navico AssetBank
username and log-in by contacting your sales manager.

Downloadable resources include:
 Product Images – product and accessory photos for supporting catalog, web, and
print. Available in JPG, TIFF, BMP file formats.
 Product Packaging - images of mapping cards and other items in the finished retail
packaging
 Lifestyle Images – Supporting lifestyle photos of products in actual use in a variety of Onthe-Water and Outdoor/Off-road scenarios.
 Brand Identity – access to brand logos, product logos, tech icons and the Navico Brand
Identity Manual (BIM)
 Advertising – copies of full page, half page, and banner ads for all brands
 Print Literature – PDF copies of annual catalogs, brochures, flyers, posters and other
supporting pieces for all brands
 Screenshots – collection of the best screenshots for all products
 Video – Collection of promotion and tutorial videos for top products
Document #600
Page 22 of 39
Rev B - 01/01/16
SYSTEM BUILDER PROGRAM
Navico is very pleased to announce the release of the System Builder for Apple iPad.
Designed by Navico the System Builder enables Dealers and installers to quickly and
efficiently put together the components of a System within minutes, while also having the
ability to create sales wiring diagrams and quotations. The System Builder intuitively
determines the components required for a particular system and provides the Dealer with a
sales Schematic and a Quotation. System builders are now available for Simrad and
Lowrance. The way the system builder works is the same across all brands just with a
different skin and of course different products.
REGISTERING YOUR iPAD:

The system will only work on iPads that have been registered with Navico. Although the app can be
installed, it will not be operational until registration is complete. In order to register your iPad,
Navico requires the 40 digit hardware identification number of your iPad. This is called the UDID
number (unique device identifier). This number is stored on a secure server and when the app
opens, your iPad is authenticated.

When running the app for the fist time, the iPad needs to be connected to the Internet. The app can
run off-line for a maximum of 21 days after which time you must connect to the internet and run the
app. This is to ensure you have the most up-to-date products and pricing.
BEFORE STARTING:

Make sure your iPad has the latest operating system and your PC has the latest version of iTunes
installed.
LOCATING THE UDID NUMBER:




Connect the iPad to your computer.
Wait for the synchronization process to finish.
Click on the device icon on the top right.
The ipad’s device information page will be displayed. Click on the serial number so that the UDID
number is displayed. If by mistake you clicked again, continue clicking until the UDID number is
displayed. It will cycle between the device information numbers.
Document #600
Page 23 of 39
Rev B - 01/01/16

Once the UDID is displayed, RIGHT click and select COPY IDENTIFIIER (UDID). Select the iPad
when it appears in the left column. Click the “summary” tab. The number will display as shown.

Paste the 40 digit UDID number into the System Builder Application form

Once the application is received by Navico, you will be sent the System Builder User Guide via
email.
Document #600
Page 24 of 39
Rev B - 01/01/16
SYSTEM BUILDER APPLICATION
This information will appear on your quotes.
CUSTOMER INFORMATION
Company Name, Pro-Staff Name, or Navico Employee Name:
Store # (if applicable):
Navico Customer #:
Street Address:
City:
State/Providence:
Zip/Postal Code:
Contact Person (First and Last Name):
Country:
Telephone #:
CATEGORY
Authorized Reseller
Boat Builder/OEM
Canada
Direct Dealer
Large Retail
Latin America
Navico Employee
Pro-Staff
Distributor
UDID INFORMATION (Refer to attached instructions to submit the UDID)
UDID (copy and paste the 40 digit UDID):
Email Address:
Name (first and last):
UDID 1
UDID 2
UDID 3
UDID 4
UDID 5
UDID 6
UDID 7
UDID 8
UDID 9
UDID 10
Please complete this form and return it to your Sales Representative or AMER System Builder Administrator - [email protected]
NOTE: Applications must be emailed in Excel or PDF format. Faxed copies will not be accepted.
Document #600
Page 25 of 39
Rev B - 01/01/16
ON-LINE PRICE BOOK
Navico is providing published pricing information via a web based application. The benefits
are as follows:
 Live and current pricing specific to region/country according to your login credentials.as
follows:



Ability to view Customer Buy Price as well as Recommended Retail Price (RRP), Minimum
Advertised (MAP) and Minimum Retail Price (MRP), where applicable
Intuitive layout and design (same Interface as the System builder)
Live search making it easier to find specific product
CREDENTIALS:


Send an email to [email protected] to request log-in credentials. Be sure to reference
“Price Book Credentials” in the subject.
After you receive your credentials, proceed as follows.
GETTING STARTED:




To view the Price Book, it is essential to use the browser Google Chrome on a PC. The Price
Book will NOT run correctly on Microsoft Internet Explorer. To download Chrome, click here:
Download Google Chrome for Windows
If operating an Apple MAC computer, the price book will work on Safari.
The price book will also run on Mozilla Firefox.
Do not use Microsoft Internet Explorer.
PRICE BOOK ACCESS:


Open Google Chrome
Customers can view products and new features at https://pricebook.navico.com.
BASIC WALKTHROUGH:

Customers will log in using their Navico credentials.
Document #600
Page 26 of 39
Rev B - 01/01/16

The “home” page allows you to select the brand you are authorized to view.

The “settings” page displays the current user’s options which alter how and what the
Price Book and downloads display. You have the ability to:




View the following year’s prices
Select a language
Change the region
If you are having issues with online price book or the data appearing, please send an email to
[email protected] with specifics and your issue will be addressed.
Document #600
Page 27 of 39
Rev B - 01/01/16
PRICE PROTECTION PROGRAM
PROGRAM OVERVIEW:
This program is only available to approved Direct accounts. Authorized Resellers are not
eligible for Price Protection. Navico offers the Price Protection Program to preserve the value of your
inventory in the event that we lower list prices or raise discounts on any current model finished
products. The program applies to all Navico main parts listed in 2016 price lists published January 1,
2016 (excluding transducers, accessories and sub-assembly parts).
Eligibility for this program is contingent on a Direct customer being in good standing and compliant with
the Responsibilities Section of your Agreement/Addendum. NOTE: If Navico temporarily suspends
MRP or MAP, the affected products are not eligible for price protection.
Upon receipt and approval of a claim, Navico will issue a credit memo to your company reimbursing
you for the calculated price difference which will appear on your next monthly statement. Price
protection credits cannot be deducted from normal payments to Navico in advance of receiving our
credit memo.
Navico reserves the right to have a company representative visit your store or warehouse location(s) to
confirm the validity of claims submitted under this program.
QUALIFICATIONS:




Only Products purchased within sixty (60) days are eligible for price protection and customer must
submit an off-setting purchase order for the same or higher value of the credit to be issued once
confirmed by Navico.
Serial numbers and invoice numbers must be provided on the claim form. If serial numbers are not
provided, credit will equal the lowest price paid for this item, including any discounts applied.
Demo program products do not qualify for price protection.
Customer must submit an inventory report every month to Navico to qualify for price protection.
PRICE PROTECTION CLAIM PROCEDURE:

No special claim forms required; Provide the following information in Excel format; NOTE: Please
list each serial number on a separate line








Navico Item Number
Item Serial Number – NOTE: If no serial number is provided, credit will equal the lowest price
paid for this item for purchases within the past twelve (12) months.
Item Description
Navico Invoice # and Date, or Customer Order # or Your Purchase Order #
Current Price
Amount Claimed
Claim must be submitted within thirty (30) days of a price change to be reviewed; Claims received
after thirty (30) days of the price change will not be accepted.
The Excel file must contain all of the requested information or claim will be denied. Customer
can provide an inventory report/screen shot of ERP as additional proof.
Please e-mail, fax or mail your Price Protection Claim to:
Navico
Attn: Price Protection
10 Al Paul Lane, Ste 101
Merrimack, NH 03054
Fax #: 603-324-2043
E-mail: [email protected]
Document #600
Page 28 of 39
Rev B - 01/01/16
CONSUMER TRANSDUCER DISCOUNT PROGRAM
A transducer discount program for new products has been introduced to help consumers (endusers) in the U.S. and Canada to acquire the correct transducer to meet their boat installation
needs. Consumers are not required to return the transducer packed with their new system.
PROGRAM DETAILS:
1)
Consumers may purchase a discounted replacement transducer of his choice. Consumers
need to contact Technical Support or a local Dealer to obtain the “TDXTRADE” promotional
code. This code facilitates the discounted purchase.
The promotional code enables the consumer to purchase a new transducer from the on-line
store at 50% off retail without returning the original transducer.
To purchase a discounted replacement transducer:
a.
Visit the Navico e-Commerce site: http://store.navico.com
b.
Select the replacement transducer, add to your cart and proceed with checkout
c.
Enter the promotional code.
d.
Enter the unit’s serial number in the “notes” field to finalize the transaction.
e.
Shipping charges apply.
Replacement transducers must be purchased within thirty (30) days of the product
purchase.
The purchased transducer, providing stock on hand, will be shipped to the consumer’s
designated address. In addition to keeping the original transducer, consumers should
expect prompt delivery of purchased transducer.
2)
3)
4)
5)
Below is the final order page the consumer will complete when purchasing a transducer at:
http://store.navico.com.
B
A
C
E
D
Document #600
Page 29 of 39
Rev B - 01/01/16
PRODUCT RETURN PROCEDURE
The unit doesn’t work; now what? Does a consumer own the unit? If the unit is owned by a consumer, the
consumer should call 1-800-628-4487 in the U.S. and 855-361-1564 in Canada to obtain a return
authorization number.
Dealers returning units for repair on behalf of the consumer. Please have the following information
available. Do not return case, knobs, brackets or accessories. INSTRUCT THE CUSTOMER TO REMOVE
THEIR CHART CARD BEFORE SENDING IN THE UNIT. NAVICO IS NOT RESPONSIBLE FOR LOST
CARDS.
 Date consumer purchased unit (verified by proof of purchase)
 Consumer’s name
 Consumer’s address
 Consumer’s telephone number
 Serial number of unit
 Return authorization number
 Payment method for non-warranty services
 A description of problem with unit
The Call Center is open Monday-Friday
B&G/Simrad Brands
8:30 a.m.-5:00 p.m. (Eastern Standard Time)
Lowrance Brand
8:30 a.m.-4:45 p.m. (Central Standard Time)
Note: Refer to the Navico warranty policy online for specific warranty information.
Lowrance Brand
Phone:
800-324-4737
Fax:
918-234-1746
Email:
[email protected]
B&G/Simrad Brands
800-324-4737
603-324-2043
[email protected]
If the unit is not owned by a consumer, the Dealer should call the Dealer Returns line to obtain a return
authorization number.
100% credit will be issued directly to your account (for all serialized units) when the following applies:


The unit was sold by Navico directly to you the dealer
The proof of purchase confirms the consumer has had the unit less than thirty (30) days prior to
return. If Dealer accepts return both proof of purchase and proof of return should is required.
Upon receipt of the returned unit, a no-charge replacement will be issued on all serialized units purchased
through distribution for all authorized dealers meeting the above requirements.
If products received do not qualify for warranty, the unit will be scrapped or returned to the customer at
customer’s expense.
PRODUCT RETURNED FOR CREDIT:






Proof of purchase must confirm the consumer returned the product within thirty (30) days of the
purchase date.
Store information: phone #, store #, claim/RTV # (One R.A. per RTF/Debit Memo #)
Model and Serial Number of the unit (taken from the warranty voided if removed label)
Reason for return (nature of defect)
Note: Product received but not authorized for return and units with damaged or missing
serial numbers will be destroyed at the factory with no credit issued.
If products received do not qualify for warranty credit, the units will be scrapped or returned
at customer’s expense.
Document #600
Page 30 of 39
Rev B - 01/01/16
INSTRUCTIONS TO RETURN PRODUCT:






Return only the product authorized. Do not return product without a pre-authorized RMA.
Do not add a handling charge. Handling charges/service fees will not be allowed.
The return authorization number must be clearly marked on the outside of the shipping container.
Shipments must be sent freight PREPAID. Collect freight shipments will be refused.
If Defective product being returned, mail unit to: Navico Repair-Returns, C/O Norman Krieger, Inc.,
9654 Siempre Viva Rd, Ste 5, San Diego, CA 92154 USA
If New product being returned, please follow the instructions provided at time of RMA issuance.
Failure to follow ship to instructions will result in a delay in credit being issued.
The serial number must be taken from the “warranty voided if removed” label on the unit.
Do not take the serial number from the carrying case, box, or plastic wrappers.
REFER CONSUMERS WITH INQUIRIES TO:
U.S. Customer Service:
800-628-4487
Canadian Customer Service:
855-361-1564
Web sites:
B&G:
www.bandg.com
Lowrance:
www.lowrance.com
Simrad:
www.simrad-yachting.com
Document #600
Page 31 of 39
Rev B - 01/01/16
LOWRANCE SYSTEM INSTALLATION SUBSIDY (SIS) PROGRAM
The Lowrance SIS program is designed to ensure the customer experience is trouble free from
day one. Compensation will be provided where requirements are met in accordance with the
SIS program.
QUALIFICATIONS:

To qualify the Lowrance partner must satisfy the requirements listed below:



A regular part of your business must include installation of marine electronics, as well as the sale of
boats; OR
You must have demonstrated sufficient expertise in marine electronics installation (with sufficient
knowledge of boat construction to ensure correct installation of Navico products), and installation of
marine electronics products must be a regular part of your business.
You must be set up/approved as a Navico Authorized Reseller if not already a direct account.
SIS COMPENSATION:
Compensation amounts are based on the specific product installed. The maximum amount payable
per boat is $400.
 Direct Accounts – if you are set up with a direct account with Navico, payments will be made in the
form of a credit to your account. Navico is unable to issue checks for Direct Accounts.
 Indirect Accounts – if you do not have a direct account with Navico, payments will be made in the
form of a check.
NOTES:


This program applies to Lowrance branded products only.
The SIS program is subject to change at Navico’s discretion. Thirty (30) days’ notice will be
provided prior to any change taking effect.
CLAIM REIMBURSEMENT REQUIREMENTS:
To apply for the SIS Program, Dealers must:
1. Have a current Direct Account/Authorized Reseller Agreement on file
2. Complete the SIS Claim Form - Note: Only one claim per vessel is required.
3. Submit all forms within sixty (60) days of installation. NOTE: Claims received after sixty (60)
days will be denied.
4. Submit the SIS Claim form to:
Email: [email protected] (this is the preferred method)
Fax: 603-324-2043
Mail: Navico
Attn: Lowrance SIS
10 Al Paul Lane, Ste 101
Merrimack, NH 03054
Document #600
Page 32 of 39
Rev B - 01/01/16
S.I.S. CLAIM FORM - LOWRANCE
MAXIMUM AMOUNT PAYABLE PER BOAT IS $400.00
DEALER INFORMATION
Dealer Name
Dealer #
Telephone #:
Address
City, State, ZIP
E-mail Address
CUSTOMER/CONSUMER INFORMATION
Consumer Name
Telephone #:
Address
City, State, ZIP
E-mail Address
Type of Boat
Length
UNIT INSTALLED
Serial #s - Enter Below (Note: Please use S/N of the main unit )
Date Installed:
Enter the Quantity of the Units Installed on the Box next to the Item
3G / 4G BROADBAND RADAR ($50)
HDS-12 G2 TOUCH / HDS-12 G3 ($50)
NAC-1 OUTBOARD PILOT ($90)
GOFREE WIFI1 MODULE ($20)
HDS-12 G2 TOUCH LSS BD ($50)
NAIS-400 ($20)
ELITE-4M / 5M HD ($20)
HDS-12 G3 LSS / 3D BNDL ($90)
NEP-2 ($40)
ELITE-7M ($40)
HOOK/ELITE-4 CHIRP ($20)
POINT-1 GPS ANTENNA ($20)
ELITE-5 Ti ($20)
HOOK/ELITE-5 CHIRP ($20)
RC42N - RATE COMPASS ($20)
ELITE-7 Ti ($50)
HOOK/ELITE-7 CHIRP ($50)
RI-10 RADAR INTERFACE ($25)
ELITE-9X CHIRP ($50)
HOOK/ELITE-9 CHIRP ($50)
SIRIUS WEATHER MOD ($20)
HDS-7 G3 LSS / 3D BNDL ($90)
HOOK/ELITE-4X CHIRP ($20)
SONARHUB ($40)
HDS-7 G2 TOUCH / HDS-7 G3 ($50)
HOOK/ELITE-5X CHIRP ($20)
SONICHUB ($20)
HDS-7 G2 TOUCH LSS BD ($50)
HOOK/ELITE-7X CHIRP ($50)
SPOTLIGHT SCAN ($40)
HDS-9 G2 TOUCH / HDS-9 G3 ($50)
HOOK/ELITE-9 CHIRP ($50)
STRUCTURESCAN 3D ($80)
HDS-9 G2 TOUCH LSS BD ($50)
LINK-5 / LINK-8 VHF ($20)
STRUCTURESCAN HD +XD ($40)
HDS-9 G3 LSS / 3D BNDL ($90)
MARK-4/MARK-5 ($20)
WM-3 SIRIUS WEATHER ($20)
CLAIM PROCEDURE
1.
2.
3.
4.
Make a copy of your files before submitting to Navico.
Claim form must be legible and complete to qualify.
All forms must be submitted within 60 days of installation.
Refer to the most current SIS program for more information.
CAUTION:
Customer information is required for subsidy payment.
Customer may be contacted for confirmation of installation services.
All paid subsidies are subject to such confirmation.
Document #600
Page 33 of 39
Submit claim forms and questions to:
Email: [email protected]
Mail: Navico
Attn: SIS Coordinator
10 Al Paul Ln. Suite 101
Merrimack, NH 03054
Fax:
603-324-2043
Rev B - 01/01/16
OWNERS SUPPORT PROGRAM (OSP)
The Owners Support Program (OSP) is designed to ensure the customer experience is trouble
free from day one. In cooperation with our industry partners, Navico systems are inspected,
tested, and the customer participates in orientation on product use. This ensures a smooth
delivery of the vessel minimizing call backs, punch lists, and issues. The result is an overall
reduction in vessel delivery costs combined with the customer’s heightened sense of security
and satisfaction in working with Navico partners. This opportunity for the Navico partner to
establish a relationship with the new vessel owner establishes the partner as the first point of
contact, further developing long-term repeat business.
Compensation will be provided where requirements are met in accordance with the OSP.
QUALIFICATIONS:

To qualify, the Navico partner must:







Be Navico Support Certified by meeting the next two requirements in this list.
Be approved by the Navico Sales Representative.
Be approved by the Director of Technical Services.
A customer satisfaction rating of ninety (90) or higher must be maintained. NOTE: Navico reserves the
right to survey consumers regarding their satisfaction.
Where applicable, be in current and good standing with the credit department.
Forms must be submitted within thirty (30) days of orientation or system audit.
Forms must be completed in full including owner’s information, all signatures and product details,
including serial number.
OSP COMPENSATION:

Compensation amounts are based on system complexity and are comprised of two separate
portions of the program:




Where a system has been installed by a Navico authorized Boat Builder, both the system inspection and
test, combined with owner orientation, is payable per the attached schedule.
Where the system has been installed by a Certified Support installer, only the customer orientation is
payable per the attached schedule.
In all instances, the maximum amount payable per vessel shall be $400.
Refer to the Owners Support Program (OSP) Reimbursement schedule for additional information.
NOTES:


This program applies to B&G and Simrad products only.
The OSP is subject to change at Navico’s discretion. Thirty (30) days notice will be
provided prior to any change taking effect.
Document #600
Page 34 of 39
Rev B - 01/01/16
CLAIM SUBMITTAL:

Only one claim per vessel is required. Both the System Audit and the Owner Orientation form may
be submitted on the same claim.

For Boat Builder installed systems:




To submit a claim for Orientation only (systems you have installed)





Perform a system audit, checking items as audited on the OSP System Evaluation/Orientation Form
Complete the claim form listing each item installed and audited
Submit claim to Navico
Complete orientation with the owner or the owners representative completing orientation per the OSP
check list
Complete the OSP Claim Form listing each item where orientation was provided to the owner or owner’s
agent
Obtain the signature acknowledging orientation has been performed
Submit claim to Navico
Claims can be sent to:
Email:
[email protected]
Fax:
603-324-2043
Mail:
Navico
Attn: Owners Support Program
10 Al Paul Lane, Ste 101
Merrimack, NH 03054
All forms must be submitted within thirty (30) days of completion.
Document #600
Page 35 of 39
Rev B - 01/01/16
OWNERS SUPPORT PROGRAM (OSP) REIMBURSEMENT
SYSTEM
AUDIT
MFD
RADAR
SOUNDER
PILOTS
INSTRUMENTATION
VHF
SONIC HUB
AIS
ORIENTATION
$30.00
NSS/EVO2
ZEUS TOUCH
$45.00
NSE/ZEUS
ZEUS 2
$75.00
$25.00
$15.00
$50.00
$20.00
$10.00
$10.00
$15.00
DOME
$50.00
$20.00
$100.00
$30.00
$15.00
$15.00
$25.00
ARRAY
$75.00
NSO/
GLASS HELM
$95.00
MAXIMUM PER VESSEL $400
Email:
[email protected]
Fax:
603-324-2043
Mail:
Navico
Attn: Owners Support Program
10 Al Paul Lane, Ste 101
Merrimack, NH 03054
All forms must be submitted within thirty (30) days of completion.
Document #600
Page 36 of 39
Rev B - 01/01/16
OSP SYSTEM EVALUATION/ORIENTATION
SYSTEM AUDIT
ORIENTATION
INSPECT/TEST THE FOLLOWING
MFD
WIRING/CABLING INSPECTED
SYSTEM POWERED UP
ACQUIRED GPS FIX
CHART POSITION VERIFIED
PROPERLY IDENTIFIES ATTACHED PERIPHERALS
PAGE FUNCTIONS OPERATIONAL
DEMONSTRATE THE FOLLOWING
PAGE NAVIGATION
POWER CYCLE OPTIONS
BRIGHTNESS CONTROL
GPS DATA PAGE
PAGES FUNCTION
BOAT POSITION
CHART OPERATION
HEADING MODE
WAYPOINT FUNCTION
INPUT OF WAYPOINT
NAVIGATION TO WAYPOINT
TRACK FUNCTION
ALARMS
ACTIVATION/DEACTIVATION
SETTINGS
SPLIT SCREEN OPERATION
SOUNDER Including Structure, Forward , & Chirp
SYSTEM POWERED UP
TRANSDUCER IS RECOGNIZED
OBTAINS BOTTOM
POWER CYCLE OPTIONS
OBTAINED BOTTOM
HELD BOTTOM DURING TRIALS
RANGE OPERATION
ALARMS
DEPTH OFFSET SETTINGS
SPLIT SCREEN OPERATION
RADAR
POWER CYCLE OPTIONS
TARGET IDENTIFICATION
RANGE OPERATION
HEADING MODE OPTIONS
RADAR/CHART OVERLAY
POWERS UP
DETECTS TARGETS
OPERATES THROUGH RANGES
HEADING ALIGNED FOR PROPER OVERLAY
POWER CYCLE OPTIONS
HOW TO ENGAGE/DISENGAGE PILOT
SEA TRIAL
POINT AND SHOOT OPERATION
NAV MODE
WIND MODE
PILOTS
POWERS UP
DOCKSIDE CALIBRATION PERFORMED
SEA TRIAL
WIND INPUT RECOGNIZED
INSTRUMENTATION
POWERS UP
RECOGNIZES ALL INSTALLED TRANSDUCERS
PAGE NAVIGATION OPERATIONAL
POWER CYCLE OPTIONS
HOW TO IDENTIFY TRANSDUCERS/SOURCES
PAGE/CHAPTER NAVIGATION
CALIBRATION SETTINGS AS REQUIRED
VHF
POWER CYCLE OPTIONS
HOW TO IDENTIFY POSITION SOURCES
PAGE/CHAPTER NAVIGATION
MMSI PROGRAMMED
VERIFY DSC OPERATION
VOLUME/SQUELCH OPERATION
WEATHER CHANNEL ACTIVATION
UNIT POWERS UP
TRANSMIT
RECEIVE
VERIFY POSITION DATA PRESENT
SONIC HUB
POWERS ON
RECOGNIZED AND CONTROLLED BY MFD
POWER ON CYCLES
IDENTIFY AND ACTIVATE INPUTS
AIS
POWERS ON
ACQUIRES FIX
DATA INPUT COMPLETE AND ACCURATE
MSSI INPUT
VERIFY TX IF APPLICABLE
INTERPRET AND FILTER TARGETS
STEPS TO DISABLE/ENABLE AIS DATA
The undersigned acknowledge training and/or system evaluation has been provided per the terms of the Owners Support
Program.
TECHNICIAN SIGNATURE
CERTIFICATION #
OWNER/AGENT SIGNATURE
Document #600
DATE
Page 37 of 39
Rev B - 01/01/16
OWNERS SUPPORT PROGRAM CLAIM FORM
Account #
Certification #
Customer Name
Address
City, State, Zip
Owner
Vessel Cert #
Address
Make
City
Model
State
Length
Zip
Hull ID#
Phone
Length
Email
SERIAL #
PART #
DESCRIPTION
BB AUDIT
ORIENTATION
(select value from
drop down)
(select value from
drop down)
TOTAL
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
TOTAL:
$0.00
The undersigned acknowledge training and/or system evaluation has been provided per the terms of the Owners Support Program.
TECHNICIAN SIGNATURE
Document #600
CERTIFICATION #
COPY OF BOAT DEALER'S BILL OF SALE/INVOICE MUST BE ATTACHED;
BOAT OWNER INFORMATION (REQUIRED FOR CREDIT)
Page 38 of 39
DATE
Rev B - 01/01/16
WARRANTY POLICY
Navico Professional Warranty Policy:
http://www.navico.com/Warranty/Professional-Warranty-Policy/
Navico Recreational Warranty Policy:
http://www.navico.com/Warranty/Recreational-Warranty-Policy/
Document #600
Page 39 of 39
Rev B - 01/01/16