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Talent Mobility IN CHINA EXECUTIVE DIGEST Emerging trends for moves into and within the PRC. Sponsored By Copyright©2014 Worldwide ERC® Worldwide ERC®’s Talent Mobility in China is intellectual property owned by Worldwide ERC® and protected by copyright law. Purchasing the report creates a one-time license to store, print and use the report for one individual user. No part of the report may be reproduced, stored in an information retrieval system, distributed or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, to any other person or entity without Worldwide ERC®’s prior written permission. Letter from the President and CEO T he workforce mobility community has watched China’s evolution as a global change agent for more than a decade. China is a powerhouse, its growth has been remarkable, and though its talent mobility challenges are substantial, they are balanced by the opportunity the region holds. Perhaps more than other emerging markets, China brought an early emphasis to many of the global issues that we grapple with today: talent shortages, the cost of assignee investment, suitable infrastructure, family concerns, assignee support and assessment, and mobility patterns. We know that effective strategy relies on more extensive data, and in Talent Mobility in China, we have explored some of these issues more deeply, and present our findings in answer to the informational needs our members have expressed. This report is rich in data for those developing policy specific to mainland China, considering or refining assessment programs, collecting assignee characteristics, comparing top assignment destinations, and reviewing transfer activity and costs. Mobility initiatives in emerging markets are inherently complex, and continue to grow more sophisticated in their implementation. As with most surveys, this report both reveals new statistics and validates some standard viewpoints. One of these standards is borne out in this survey: the cost of a long-term global assignment in China falling at approximately two to three times an assignee’s base salary. We are grateful to the companies who committed to spend time completing this survey, and who shared the knowledge and experience that created the core of this report. And we extend our earnest appreciation to Plus Relocation Services, Inc. for sponsoring such a meaningful resource. Peggy Smith, SCRP, SGMS President and CEO Worldwide ERC® TA L E N T M O B I L I T Y I N C H I N A 1 2 Ta l e n t M o b i l i t y i n C h i n a Introduction O ver the past half century, China has undergone dynamic change and development starting in 1950 with agrarian reforms which provided transportation, infrastructure and technical assistance to rural workers. Today, China is commonly referred to as an emerging world superpower and most discussions of the country are in terms of future global competency, both economically and militarily. In fact, Yao Yang, Director of the China Center for Economic Reform at Peking University stated that “China would become the world’s largest economy by 2021, when both China and the United States would have an estimated GDP of approximately 24 trillion.” With this astounding economic growth and industrial development, talent mobility into and within Mainland China will continue to rapidly expand and the policies and provisions developed to support this talent will need to keep pace. The 2013 Global Mobility Survey conducted by Circle Research and commissioned by Santa Fe Relocation reports that China has taken the clear lead as the most common destination for assignments with 21 percent of responding organizations indicating this location was their most common. Another survey produced by HSBC Holdings PLC and released in November 2013 states that China ranks first overall among 37 countries as the destination for expatriate assignees, edging out Germany, Singapore and the Cayman Islands. Additionally, the study ranked China as second in terms of beneficial economics and third in terms of what HSBC calls the “expat experience” or overall quality of life. Mobility within China likely will be fueled by the Chinese government’s urbanization plans, which are seen as a key strategy to support improved worker productivity and economic growth. China’s urban population surpassed the rural areas for the first time in the country’s history in 2011. This shift has taken place in spite of the fact that many who have moved to the cities are not able to receive services because the household registration system known as hukou still classifies them as rural. At the November 2013 Third Plennum, the government made a pledge to relax the hukou system and allow migrant workers to gain urban residency in an orderly manner. The reforms will focus on the small and mid-sized cities, rather than the biggest cities, migration to which will still be strictly controlled. The tremendous market opportunity that China represents combined with the government’s approaches to increasing productivity and stimulating the economy imply that the mobility of talent into and within China will continue to be an important priority for employers. This report, Talent Mobility in China, examines transfer volume into and within the country as well as how and for what price organizations are supporting their assignees in this dynamic location. The study also takes a look at assignee characteristics, assignment destinations, assignee and family assessment and training as well as the challenges and barriers faced by organizations moving talent into and within China. We would like to express our appreciation to the 185 organizations representing 17 different countries that took the time to participate in this project. We would also like to extend our gratitude to the sponsor of this survey, Plus Relocation Services, Inc. This Executive Digest comprises highlights of the main report. The complete report will be available on the Worldwide ERC® website in February 2014. Ta l e n T M o b i l i T y i n C h i n a 3 4 Ta l e n t M o b i l i t y i n C h i n a Demographics Transfer Activity The popularity of China as an emerging destination and growing industrial powerhouse is well known and our survey results are indicative of the same. Just over three-fourths of organizations (77 percent) report moving one to 25 employees into Mainland China in 2012 and nearly the same percentage (72 percent) expect to move this number in 2013. Another 9 percent moved 26 to 50 employees in 2012 and 10 percent expect to move that amount by the end of 2013. While moving large numbers of assignees into China is less common, it is important to note that 6 percent of companies moved between 101 to 500 employees into the PRC in 2012 and 3 percent expect to move that same number by the end of this year. Only 1 percent reported moving no assignees into China in 2012 and 7 percent reported the same by the end of 2013. Number of Assignees Moved into Mainland China in 2012 FIGURE 1 Percent of Organizations 9% 0 Assignees 5% 5% 2% 1% 1% 1-25 Assignees 26-50 Assignees 51-75 Assignees 77% 76-100 Assignees 101-250 Assignees 251-500 Assignees Ta l e n T M o b i l i T y i n C h i n a 5 Demographics Approximately six out of 10 companies (59 percent) report that 1 to 10 percent of their total cross-border moves are into the People’s Republic of China (PRC). Another 18 percent report that 11 to 20 percent of their total Number of Assignees Moving into Mainland China by the end of 2013 2 Percent of Organizations 0 Assignees 10% 4% 4% 7% 72% FIGURE cross-border moves are into the PRC and 7 percent report their proportion is 21 to 30 percent. The remaining 16 percent report that moves into China represent 31 percent or more of their total cross-border moves. 2% 1% 1-25 Assignees 26-50 Assignees 51-75 Assignees 76-100 Assignees 101-250 Assignees 251-500 Assignees Sixteen percent of companies report that moves into China represent 31 percent or more of their total cross-border moves. 6 Ta l e n T M o b i l i T y i n C h i n a Percent of Organizations 3 FIGURE Chinese Assignments as a Percentage of Total Cross-Border Moves 1%-10% of Assignments 18% 11%-25% of Assignments 26%-30% of Assignments 7% 59% 5% 31%-40% of Assignments 41%-50% of Assignments 5% 3% 3% 51%-75% of Assignments 76%-100% of Assignments Assignment Costs As the global economy slowly works itself out of the great recession of 2008, cost control and proper management of assets continue to sit at the top of corporate priority lists around the world. As such, survey participants were asked to estimate the average cost of four different types of assignments into China. Six out of 10 companies estimate the average cost for a traditional long-term assignment into Mainland China is approximately two to three times an assignee’s base salary, 13 percent report the average is equal to approximately four times an assignee’s base salary while approximately the same percentage (14 percent) estimate it is much less and approximately equal to one year of an assignee’s salary. Only one in 10 reports the average cost is less than one year’s salary. For short-term assignments into China, 31 percent report the cost is approximately one year of an assignee’s salary, 30 percent report it is an amount less than one year’s salary and 26 percent report it is equal to approximately two years. Only 13 percent report the average cost of a short-term assignment to be in the higher range of three to four times an assignee’s annual salary. The average cost for a permanent move into the PRC is reported by 37 percent to be less than one year’s salary and one-third indicate it is equal to approximately an assignee’s annual pay. Slightly less than one-fifth (17 percent) estimate the average is two times an assignee’s base salary for a permanent move while 12 percent estimate three times and 1 percent estimates four times base salary. Ta l e n T M o b i l i T y i n C h i n a 7 4 Average Cost of Assignments into China* Percent of Organizations+ 60% FIGURE Demographics 56% 50% 40% 30% 37% 33% 31% 28% 30% 35% 27%26% 20% 17% 14% 10% 0% 11% 11% 9% 13% 12% 5% 4% 1% 1% Less Than 1 Year’s Salary Long-term Assignment 1 Year’s Salary 2 Year’s Salary Short-term Assignment *Based on annual base salary of assignee. 3 Year’s Salary Permanent Assignment 4 Year’s or More Salary Commuter Assignment Percentages do not total 100% due to multiple responses. + More than half of companies (56 percent) report that the average cost of a commuter assignment into China equals less than one year of an assignee’s salary, while an additional 28 percent indicate the amount is one year’s base salary. Only a combined 17 percent predict the average cost to be upwards of two times base salary for this type of move. Six out of 10 companies estimate the cost of a traditional long-term assignment into Mainland China is two to three times an assignee’s base salary. 8 Ta l e n T M o b i l i T y i n C h i n a Moving into China An article written by Joe Mullich for The Wall Street Journal indicates that roughly 170 Chinese cities have more than one million residents, but only four – Shanghai, Beijing, Guangzhou and Shenzhen – are considered “first-tier” in terms of size and per capita gross domestic product. While the four “first tier” cities are the most wellknown around the world, the lower tier cities are growing at astounding rates. According to figures from the U.S. Commercial Service, 14 of China’s second-tier cities account for 54 percent of the total imports from the United States and many of these cities are quickly developing new industries and attention-getting enterprises to match their growth. With the influx of new workers to support these industries, second-tier cities within China will soon be known as thriving places of commerce, and global companies with their expatriates will follow. A recent report from Business Monitor International predicts that from 2009 to 2014 retail sales in China will grow at a brisk 74 percent in local currency terms. Part of the reason, the report notes, is the expansion of Chinese retailers into the booming secondary and tertiary cities. The top five cities or regions that organizations are moving their assignees into are the following: 1. Shanghai – 82 percent 2. Beijing – 58 percent 3. Fuzhou– 22 percent 4. Guangzhou – 22 percent 5. Shenzhen - 19 percent The remaining cities and their rank can be found in Figure 5. Ranking of Chinese Cities as Cross-Border Assignment Destinations* 5 Percent of Organizations 1 Shanghai 82% 7 Dalian 7% 12 harbin 2% 2 beijing 58% 8 hangzhou 6% 13 Changsha 1% 3 Guangzhou 22% 9 Xi’an 5% 13 Guiyang 1% 3 Fuzhou 22% 10 Wuhan 4% 13 hohhot 1% 4 Shenzhen 19% 11 ningbo 3% 13 haikou 1% 5 Chengdu 13% 11 Xiamen 3% 13 lanzhou 1% 5 nanjing 13% 12 Kunming 2% 13 Taiyuan 1% 6 Chongqing 8% 12 Zhengzhou 2% 13 nanchang 1% 6 Tianjin 8% 12 Changchun 2% 1% 7 Qingdaoi 13 Urumqi 7% 12 Jinan 2% 13 nanning 1% FIGURE Destinations *Cities receiving no responses were Hefei, Shijiazhuang, Xining, and Yinchuan Ta l e n T M o b i l i T y i n C h i n a 9 Moving into China Reasons for Moves into China 6 Reasons for Moves into China Percent of Organizations 63% Fill a senior executive role Career development of company talent 49% 32% Develop a global mindset within company 70% Knowledge transfer 51% Short-term project 28% Develop mid-management talent 11% Employee request 5% Other* 0 10% 20% 30% 40% 50% 60% 70% 80% *Other includes: Business development, joint venture or acquisition, to build cross-cultural skills. 10 Ta l e n T M o b i l i T y i n C h i n a FIGURE mobility arena and new commercial opportunities that are developing as companies expand their operations into markets like Mainland China. The talent needed to firmly establish a company’s presence in China is generally not readily available in-country, requiring that the right employees are placed there to help develop corporate culture, knowledge and expertise as well as to manage the process. Organizations report that the primary reasons for moving assignees into China are “knowledge transfer” (70 percent) and “to fill a senior executive role” (63 percent). The least common reasons are “employee request” (11 percent) and “to develop mid-management talent” (28 percent). These results are reflective of the ever-changing international Nearly nine out of 10 companies (85 percent) are sending their employees on traditional long-term assignments into China, followed by 59 percent of companies moving assignees into China on a shortterm plan. Approximately one-third (31 percent) are conducting permanent moves for their China assignees, 12 percent are commuters and 7 percent fell into the other category, which included local-plus assignments, project-based assignments, developmental assignments and extended business travel. More than half (56 percent) of organizations report using the home country compensation plan for their assignees moving into Mainland China. Just over one-fourth (27 percent) use a hybrid plan combining host and home country plans, while 14 percent use a host country compensation plan. The remaining 3 percent use a varied approach. 7 Types of Assignments into China Percent of Organizations+ FIGURE Types of Moves into China 85% Traditional Long-term 59% Short-term 31% Permanent Move 12% Commuter 7% Other* 0 20% 40% 60% 80% 100% *Other includes: Local-plus, project-based, contract work, development, extended business travel. Percentages do not total 100% due to multiple responses. + For those assignees on short-term assignments in the PRC, nearly two-thirds (64 percent) of companies report that the family does not accompany the assignee to China, while 23 percent of companies do have the family accompany the assignee. Another 13 percent of firms allow the family to accompany the assignee in certain cases including single parents, high-level executives, or as an exception to the rule. Short-term assignees in China most commonly are receiving one trip home during their assignment, while the average is two trips. The range was from zero to 12 trips. Ta l e n T M o b i l i T y i n C h i n a 11 Moves Domestically within the People’s Republic of China T he war for talent is extremely competitive within China. Even as the Chinese government seeks to grow the pool of skilled talent through its urbanization initiatives, it is clear that identifying workers with the skills needed has been challenging for multinational companies. Traditionally, companies have relied on Chinese-speaking employees from neighboring Asian countries and Western nations. Companies will have to invest in local talent to sustain a pipeline of leaders for the future. According to a report by Nosal Partners, this can be challenging because of local Chinese executives’ perceptions that Multi-National Companies do not recognize and appreciate their potential, preferring instead to bring in expatriate talent. A 2010 survey conducted by BlessingWhite, Inc., found that approximately 29 percent of Chinese employees feel disengaged at their current company, meaning they have little commitment to the organization and are likely actively seeking new employment. The same study found that 32 percent of respondents indicated that career development opportunities would improve their job satisfaction. With the loosening of the hukou system, companies that identify rising stars among their local worker population have the opportunity to begin creating career development plans that will help create more loyalty among their employees. Mobility is a key strategy for creating new opportunities for such rising stars. 12 Ta l e n T M o b i l i T y i n C h i n a 8 Percent of Organizations 2% FIGURE Need for Domestic Relocation Activity within China 4% Significantly increasing 7% Somewhat increasing Remaining the same 52% Somewhat decreasing 35% Prevalence of Domestic Relocation within the PRC Our survey results indicate that companies are beginning to recognize the relevance of mobility within China. Nearly two-thirds of respondents (65 percent) indicate that they have moved employees domestically within China during the past two years and 42 percent believe the need for domestic relocations in the PRC is increasing, while approximately half of respondents (52 percent) believe the need remains the same. Only 6 percent of firms see the need as decreasing. Significantly decreasing Eight out of 10 (82 percent) companies report that they will have moved between one to 25 employees domestically within the PRC by the end of 2013. Another 9 percent will move 26 to 50 employees, 8 percent will move between 51 and 100, and 1 percent state they will move between 101 and 250 employees domestically within China by the end of the year. Ta l e n T M o b i l i T y i n C h i n a 13 Moves Domestically within China While emerging markets such as China and India are frequently thought of as challenging destinations to move assignees into, we were interested in determining if domestic relocations within China were also thought of as challenging. The survey respondents were divided on this question with only slightly more than half of companies (53 percent) reporting that they had experienced challenges relocating employees within Mainland China. A strong majority of those organizations who have experienced challenges (79 percent) indicate that the largest number occur when moving an employee from Tier 1 locations to lower tier locations within China. This is followed by approximately one-third of companies (30 percent) indicating the opposite – a move from lower tier locations to Tier 1 cities. Sixteen percent report the most challenges occur between lower tier locations. The primary barriers to domestic relocation within China were noted as government restrictions and education for children; both were reported by 51 percent of respondents. Cost of living differences (43 percent) and concerns about leaving extended family members behind (42 percent) came in a close second. Perception of the new location was mentioned as an issue by 31 percent of respondents, dual career issues were noted by 19 percent and language issues by 11 percent. The barriers least likely to influence domestic relocation in China were healthcare and social security, both mentioned by 4 percent of organizations. 9 Primary Barriers to Domestic Relocation within China Percent of Organizations+ Government restrictions 51% Education for children 51% 43% Cost of living differences 42% Concerns about leaving extended family behind 31% Perception of new location 19% Dual career issues 11% Language 4% Other* 0 *Other includes: Healthcare, and social security. 14 Ta l e n T M o b i l i T y i n C h i n a 10% 20% 30% 40% 50% Percentages do not total 100% due to multiple responses. + 60% FIGURE Challenges and Barriers Assistance for Domestic Relocation within China percent have formal policies for commuter assignments. One-fourth of organizations report they do not have formal policies developed for any type of domestic Chinese assignment, while one-fifth report they do not have formal policies in place but plan to develop formalized domestic policies within the next two years. Formal policies for assisting with relocations within Mainland China appear to be in the development stage with less than half of firms reporting having formal policies in place for various types of moves, from commuter to long-term assignments. Not surprisingly, formal policies for traditional longterm assignments were developed by the most companies; however this was only the case for 35 percent of firms. Approximately three out of 10 firms (29 percent) have policies in place for shortterm assignments, 27 percent have formal policies for permanent moves, 18 percent have them for entry-level new hires, while 16 percent have policies for executive-level new hires. Fourteen 10 Formal Policies Developed for Domestic Assignments within China Percent of Organizations* FIGURE For those companies with formal policies for domestic moves within China, approximately half of companies (49 percent) tier their policies by the type of assignment, followed by 45 percent who tier by the level of the employee. Slightly less than one-third (29 percent) tier the policy based on the departure or destination location, while very few (3 percent) tier by homeowner/renter status. 14% For commuter assignments 35% For long-term assignments 18% For entry-level new hires 16% For executive-level new hires 27% For permanent moves 29% For short-term assignments 25% No 20% No but plan on developing within 2 years 0 5% 10% 15% 20% 25% 30% 35% *Percentages do not total 100% due to multiple responses. Ta l e n T M o b i l i T y i n C h i n a 15 Moves Domestically within China Types of Domestic Assignments within China Employee lives in one city in China, but works in another city in China. Short-term Assignments Employee goes on an assignment to a host city in China for less than one year (with full intent to return to home city in China). More than half of organizations (55 percent) do not offer any flexible policy programs for domestic moves within China. Approximately one-fifth (22 percent) of firms offer a lumpsum, simple cash payment option. Thirteen percent offer a cafeteria-style menu where Long-term Assignments Permanent Moves Employee goes on an assignment to a host city in China for more than one year (with full intent to return to home city in China). One-way relocation for any type of employee (new hire or existing) and for any level of employee. the manager selects benefits for the transferee, while 7 percent offer a cafeteria-style menu where the employee selects benefits. An additional 3 percent of companies offer a core-flex policy to their domestic transferees within China. Flexible Policy Programs for Domestic Relocations in China 11 Percent of Organizations 3% Yes, lump sum only 22% Yes, a policy menu (manager selects benefits) 55% 13% Yes, a policy menu (employee selects benefits) No 7% Other* *Other includes flex policy. 16 Ta l e n T M o b i l i T y i n C h i n a FIGURE Commuter Assignments Outsourcing managed internally. Only 8 percent of firms report that their program is completely outsourced and 21 percent indicate that portions of their program are outsourced. Outsourcing Management of Domestic PRC Relocation Program Percent of Organizations 21% 8% 71% For those companies that outsource some aspect of their domestic relocation program in China, most (94 percent) outsource the shipment of the transferee’s personal belongings. Eight out of 10 companies (82 percent) outsource destination services and seven out of 10 (73 percent) do so for the coordination of temporary accommodations. 12 FIGURE Outsourcing the management of domestic relocation programs within China does not appear to be commonplace among responding companies with 71 percent reporting that their program is wholly No, program is managed internally Yes, we outsource portions of the program Yes, our program is completely outsourced Sixty-one percent of companies outsource relocation expense payments or reimbursement as well as departure real estate services, while 49 percent outsource travel. The least common occurrence by 27 percent of firms was to outsource the coordination of all benefits. Ta l e n T M o b i l i T y i n C h i n a 17 Most Commonly Outsourced Benefits of Domestic Mainland China Relocation Program Percent of Organizations* 13 FIGURE Moves Domestically within China 27% Coordination of all benefits Shipment of personal belongings 94% 82% Destination services Coordination of temporary accommodations 73% Relocation expense payment/ reimbursement 61% Departure real estate services 61% 49% Travel 0 20% 40% 60% 80% 100% *Percentages do not total 100% due to multiple responses. Conclusion Although China’s labor costs continue to rise by more than 10 percent per year, the government’s focus on policies that will sustain economic growth and grow the country’s consumer marketplace mean that it still is an attractive destination for many multinational and international companies. Those that wish to be successful in China on a 18 Ta l e n T M o b i l i T y i n C h i n a long-term basis will be focusing on talent management strategies that will help them develop local sources of talent. This will require a thoughtful approach to professional development opportunities that will increase employee loyalty and engagement and likely involve both cross-border and domestic talent mobility. Participating Organizations Adobe Systems Incorporated Cytec Industries Air Products and Chemicals, Inc. Daymon Worldwide Albemarle Corporation Deckers Outdoor Corporation Amazon.com Dell, Inc. AMEC Deloitte American Express Company Deloitte Touche Tohmatsu Amgen Inc. Delta Hospital ANDRITZ Group Deutsche Bank Applied Materials, Inc. Discover Financial Services ASML Disney Global Mobility Avanade Inc. Donaldson Company, Inc. Avebe Far East Pte Ltd Doosan Infracore International Bacardi-Martini Asia Pacific Ltd Dow Corning Corporation BASF Corporation Dreamworks Animation Bekaert Management (Shanghai) Co., Ltd. DSM Blizzard Entertainment Duane Morris LLP Bloomberg, L.P. Dunnhumby Ltd. BP DuPont Company British American Tobacco Eaton Corporation Bunge Limited eBay Calix Network Technology Development Co., Ltd. Eli Lilly and Company Cargill, Inc. Ergo Daum Direct General Insurance Co. Ltd. Carl Zeiss China ERM Group Inc. Carlsberg Breweries A/S Evonik Industries Carphone Warehouse Group plc Federal-Mogul Corporation CB&I Fidelity Investments Celanese International Fidelity National Information Services China Merchants Ltd. FlightSafety International Inc. Christian Dior Commercial Co., Ltd. Ford Motor Company Cintas Corporation General Conference of Seventh-day Adventists Cisco Systems, Inc. General Motors Company Citibank N.A. Gensler Coach, Inc. GlaxoSmithKline CONVERGYS GLOBALFOUNDRIES Covance, Inc. Goodyear Tire & Rubber Company Cummins Investment Co., Ltd Granite Services International, Inc. Ta l e n T M o b i l i T y i n C h i n a 19 Participating organizations Grant Thornton LLP, U.S. Micron Technology, Inc. Hasbro Inc. MTR Corporation Limited Hatch Ltd. National Australia Bank Herbalife National Instruments Hewlett-Packard Company National Oilwell Varco Hilti, Inc. NetApp, Inc. Hitachi Consulting Corporation New York University Honeywell International Inc. NIKE, Inc. HSBC Bank, PLC Nokia Corporation HSBC Electronic Data Processing India Pvt. Ltd. Nomura Huawei Technologies Co., Ltd. NYK Line (HK) Ltd. Huntsman International LLC Oracle Corporation Hyva Holding Hong Kong Limited ORIX Asia Limited Illinois Tool Works Inc. Packers Plus Energy Services Inc. Infineon Technologies Parker Hannifin Corporation ING Group Peabody Energy Intel Corporation Pentair InterContinental Hotels Group Perkins Eastman J.R. Simplot Company Petrobras - Petroleo Brasileiro S.A. JDSU Uniphase Corporation Philips Johns Manville Pioneer, A DuPont Business Johnson & Johnson PricewaterhouseCoopers LLP Johnson Controls, Inc. Printpack, Inc. Kellogg Brown & Root Qoros Auto Kimberly Clark Corporation Qualcomm Inc. KLA-Tencor Quintiles Koch Business Solutions, LP Roche Kodak (China) Company Limited Rockwell Automation KPMG LLP Royal Bank of Scotland Lear Holdings Corporation Safran Engineering Lenovo Sandvik Liberty Mutual Group Sapient Corporation Life Technologies Saudi Basic Industries Corporation - SABIC Logitech SC Johnson - A Family Company Lord Corporation Schneider Electric Luxottica Retail Seagate Technology McDonald’s Corporation Sinclair Knight Merz Mead Johnson Nutrition Solvay (Shanghai) Co., Ltd. Merck SOMFY MGB METRO Group Buying Hong Kong Ltd. Standard Chartered Bank 20 Ta l e n T M o b i l i T y i n C h i n a Starbucks Coffee Company Trip Advisor Sutherland Global Services TRUMPF Pte Ltd Swire Hotels TRW Automotive TATA Consultancy Services Limited Tyco International Technicolor Unilever Tencent United Overseas Bank Tesco Corporation United Technologies Corporation The Bose Corporation VF Corporation The Dow Chemical Company Visa, Inc. The Hershey Company Vitality International Services Asia Pte Ltd The Hong Kong and China Gas Company Volvo Group Limited W.L. Gore & Associates, Inc. The Manitowoc Company Westinghouse Electric Company The Walt Disney Company Wood Group Mustang Thomson Reuters World Vision International ThoughtWorks Australia Pty Ltd WPP Tiffany & Company Yahoo! Inc. Ta l e n t M o b i l i t y i n C h i n a 21 Worldwide eRC® headquarters 4401 Wilson Boulevard, Suite 510 Arlington, VA 22203 USA Phone: +1 703 842 3400 www.WorldwideERC.org Sponsored By