R e b u i l d . R e c o v e R . R e n e w .
Transcription
R e b u i l d . R e c o v e R . R e n e w .
R e b u i l d . r 2 e c 0 1 6 o v A e n n r . u a r l R e n e p e o w r t . A B OUT U S Since 1942, Villa of Hope (the “Villa”) has taken pride in offering high‑quality care, education and services to youth and families in the Rochester community; helping people regain control over lives that seemed like t hey were lost. Villa of Hope specializes in helping youth overcome emotional and behavioral challenges and build lifelong strengths. The Villa’s community-based, high-quality residential and educational programs utilize trauma-informed care to address mental health needs, life-skills development and chemical dependency. Our Fundamental Guiding Principles (see pages 4-5) are rooted in Sanctuary — a holistic approach to how we operate. The Sanctuary Model® is a blueprint for change which, at its core, promotes safety and recovery from adversity through the active creation of a traumainformed community. We look toward full certification in the coming year. After more than 70 years, Villa of Hope now serves over 2,000 young people and their families annually. And since its inception, the Villa has touched over 50,000 lives. With the help of our dedicated staff members, relationships have been rebuilt, potential has been recovered, and many have experienced renewal of optimism and hope. Through the generosity of the Rochester community, it is all possible. R e b u i l d . r e c o v e r . r e n M E S S A G E F R O M V I LL A LE A D E R S H I P As we look back on 2015, we proudly see tangible ways we have grown and improved our services to match the growing needs of our community and agency. Rebuild. After many years of being underutilized, our Chapel opened in August 2015 as our new employee training center and home base for our pastoral care program. Over 80 hours of training per month is held in this now state-of-the-art facility. We are committed to hiring the best staff and giving them the training and tools necessary to lead our youth and families to brighter futures. Recover. After a year in the making, in February 2016 we opened our new Outpatient Behavioral Health Services clinic at Village Gate. Between 13 and 20 percent of youth ages 2-18 are diagnosed with a mental health disorder, yet only 1 in 5 of them will get treatment. With Rochester’s current outpatient mental health wait times at an unacceptable eight to twelve weeks, we stepped up to fill this community need. Co-located is our Chemical Dependency Outpatient Clinic for youth and their families. Recent deaths of young people overdosing are proof this outpatient clinic is crucial in saving lives. As a community we need to have the resources for parents and kids to find help before these issues become life-altering or life-threatening. Renew. What once was old is new again. Thanks to donors at our inaugural Portraits of Hope Gala in April 2015, we were able to give our Dewey cottages along with new paint. This is growth. This is positive impact on our youth, families and community. This is the future. This is Villa of Hope. Yours in Hope, Michael AmicoChristina M. Gullo, MSW, MBA Chair, Board of DirectorsPresident/CEO 2 0 1 6 A NNU A L R EPO R T Avenue campus residents a renewed sense of well-being, pride and hope. This event funded new bedrooms, living rooms and dining rooms in our 3 e w . ORGANIZATIONAL PERFORMANCE Internal Process Our Fundamental Guiding Principles Youth & Families Talent & Culture Financial Viability Sustainable Outcomes Quality Collaborative Efforts Rooted in The Sanctuary Model®, the Mission, Vision and Values of Villa of Hope voice the commitment our community and each other. Accountability and fidelity to our Non-Violence Accountability & Fidelity to Mission, Vision, Values Democracy Social Learning 2 0 1 6 A NNU A L R EPO R T Mission, Vision and Values is at the core 4 of how we perform as a youth and family service agency. Your personal journey is our passion . . . because YOU matter. Growth and Change Open Communication Emotional Intelligence Social Responsibility ORGANIZATIONAL CULTURE S A N C TU A R Y we make to our youth and families, “why” Why we exist. MISSION Villa of Hope, an innovative human services organization, renews hope to youth and families, building stronger communities. VISION Villa of Hope will be the recognized leader in trauma informed care, producing sustainable positive outcomes for our youth and families by 2020. VALUES Relationships based on Caring, Hope and Respect are the foundation of our efforts. “what” “how” How we do it. ORGANIZATIONAL PERFORMANCE ORGANIZATIONAL CULTURE Quality We provide superior programs, services and internal processes Social Responsibility We are accountable, reliable, proactive, positive, appreciative Sustainable Outcomes We hold ourselves accountable for achieving sustainable outcomes Growth & Change We innovate, ignite, promote, initiate and support a change ready culture Financial Viability We are good financial stewards Democracy We engage staff, youth, families & volunteers Youth & Families We engage from a strength based perspective Emotional Intelligence We are caring, compassionate, respectful, balanced, self-aware Collaborative Efforts We build strong and lasting partnerships, internally and externally Open Communication We demonstrate integrity, honesty, humility, transparency, vulnerability Internal Process We maintain clear, strong and efficient policy and procedures Social Learning We are courageous, encouraging, committed to seeking and sharing best practices Talent & Culture We empower staff Non-violence We are committed to physical, social, psychological and moral/ethical safety 2016 ANNUAL REPORT What we have to accomplish. 5 “I am thankful for all the help the Villa has given to me. I am also thankful that they are still continuing to help other kids that need hope in their lives.” 2016 ANNUAL REPORT Adrian R. has been a recipient of Villa services since 2014, and will be graduating this year from the Villa’s Avalon School. 6 S T R ON G . wh o ar e vi l l a o F h o p e y o u t h ? Youth at Villa of Hope are some of our most vulnerable members in society. Every youth who comes to us needs something different ... because each story and each situation is different. The consequences of complex trauma exposure are devastating for a child. Trauma disrupts attachment to other people; many of our youth have been victims or witnesses of violence, and are three times more likely to abuse drugs and end up in harm’s way. These young people more often experience serious mental health problems, such as anxiety disorders or depression, and are at a higher risk for lifelong physical and psychological health issues. of Villa clients come from City of Rochester neighborhoods struggling with extreme poverty of Villa youth have family histories of alcoholism and drug abuse 90% of youth placed at Villa of Hope have been physically or sexually abused But the word “Hope” resonates through all we do at the Villa. of Villa young people have experienced serious traumatic events in their lives We are a valuable external resource for youth; and for those in our care, we have the opportunity to assist in bringing young lives back into balance again. Our youth are survivors of trauma and adversity. We believe in them. With a caring community, support, and individual plans of treatment, many youth are not only able to survive, 2016 ANNUAL REPORT 50% 75% 80% but to triumph. 7 “Our new Behavioral Health Services Department now offers Chemical Dependency and Mental Health Outpatient Programs under one clinic; the only one of its kind in our area that specifically serves youth and young adults.” — Saarah Waleed, LMHC, CASAC, NCC 2 0 1 6 A NNU A L R EPO R T From left to right, the team at the Village Gate location; front row: Ashley Frantangelo, Laura Finke, Cailley Wayman, Catherine Faltisco, Jessica Calway. Back row: Stacey Gray, Chassity Gibson, Saarah Waleed, Angie Perez, Lynn Lambert 8 R ECOVE R IN G . V I LL A O F H OPE B E H A V I O R A L H E A LT H S E R V I C E S It is not acceptable for a young person in crisis to have to wait 8 to 12 weeks for mental health services. Realizing that these wait times were a reality in our own community, the Villa rose to the challenge this year: Villa of Hope Behavioral Health Services opened a new location for youth, centrally located in Village Gate Plaza. The Villa’s Chemical Dependency Outpatient Program and Mental Health Outpatient Clinic began accepting referrals, and providing services to youth, adolescents, and their families, on February 1, 2016. Our Chemical Dependency program is the only one of its kind, specializing in youth and young adults in Monroe County. The Mental Health Clinic specializes in serving children and youth who have experienced sexual and physical trauma. What is also unique about the programs is that they are located together in the same facility, where our professionals, licensed and trained in co-occurring disorders, can more accurately assess patients under either, or both categories. The goal is to break down the separate “silos” that have previously caused We help these families renew hope, shatter the myths, learn new coping skills, and heal. limits to service provision, and to allow treatment strategies to come together under one roof. The stigma attached to addiction and mental illness often keeps youth and families isolated and marginalized. Villa of Hope’s caring and dedicated staff are there to advocate, educate and utilize treatment models to help these families renew hope, shatter the myths, learn new coping skills, and heal. Partnering with the Office of Alcoholism and Substance Abuse Services (OASAS), the Villa has implemented The Seven Challenges, decision-making model that is culturally sensitive and developmentally appropriate to assist adolescents in gaining life skills. And though funding for treatment is primarily insurance-based, Villa Behavioral Health Services never turns away a patient for inability to pay. Financial counselors work with the families to secure funding for smooth continuity of treatment. And this is also where the generous help of our donors has come through for young people, again and again. Your donation can ensure that no youth has to go without needed services. 2 0 1 6 A NNU A L R EPO R T an evidence-based program designed to treat adolescents with drug and alcohol problems, co-occurring mental health issues and trauma. It is a 9 2016 ANNUAL REPORT “For our son, Alex, attending Avalon has been life-changing. The support he receives from the staff has transformed our troubled young man into a true leader.” Brenda D. From left to right: Jordan, Kent, Alex, Brenda, and Daryl 10 P R O M I S IN G . E X P A N S I ON O F A V A LON S C H OOL Avalon School is truly one-of-a-kind in Rochester. It is a specialized day school, offering education and therapeutic services to teens ages 12 to 18, who live at home, but need extra help with academic, social, behavioral and emotional needs. Over the last year, Avalon has been expanded, to accommodate an increased need for services, and to include an additional classroom. Alongside a highly trained staff of teachers and teachers’ assistants are social workers, psychologists, psychiatrists, a school nurse, a support coordinator and an educational diagnostician. Thirty students in grades 9 through 12 are served at Avalon, with classes meeting 210 days/year, including a 30-day summer session. Most students complete a Regents diploma and more than 80 percent of graduates pursue degrees at local colleges or trade schools, while others enter the workforce or military. And Avalon School is truly one-of-a-kind in Rochester. further expansion is planned, to provide a junior high school program, due to a need in our community. These improvements have had a dramatic impact on the lives of many students, like Alex, who has attended the school since January 2015. His mother, Brenda, recounts a long list of educational approaches before Avalon, from regular education, to alternative oncampus high school programs; to off-campus alternative education, and then off-campus tutoring. “Nothing was working, and we really Until they discovered success with Avalon. Alex benefits from the smaller classes, with a ratio of six students to one teacher and one teaching assistant, and he is now engaged, intrigued, and encouraged by his educational experience. He is looking at attending a tool and die class at MCC next semester, and will be graduating in 2017. “The main difference is Avalon focuses on getting students ready for their next step in the real world,” says Brenda. 2016 ANNUAL REPORT tried,” says Alex. “Just lots of frustration and disappointment, and I never got the emotional or academic support I needed.” “It’s . . . just hard to put into words how great Avalon really is.” 11 R ENO V A T I ON S Villa of Hope Cottages “before” And “after”! Our renovations balanced the need for a home-like environment, while ensuring safety, security and physical and psychological comfort. Thanks to the generous donations from the Portraits of Hope Gala on April 17, 2015, we were able to renew the living spaces in our residential cottages on the Dewey Avenue Campus. Theory in the behavioral science field indicates that youth in a residential treatment 2016 ANNUAL REPORT setting will likely experience decreased trauma if the physical space is designed to foster a sense of control; so we introduced color, to dramatically affect mood and feelings, and enhance the emotional well-being of our residents. The bedrooms were painted in cool tones which have been shown to lower blood pressure and convey tranquility. Additionally, we purchased new sturdy, high-quality furnishings including beds, dressers, mattresses, bedding, dining furniture and living room furniture. Being surrounded by quality furniture positively 12 impacts young peoples’ self-esteem and instills a sense of pride. T H E I M P A C T O F G I V I N G Thanks to the generosity of donors in 2015, youth residents at the Villa not only enjoyed updated and freshly painted rooms and living spaces in the cottages; but also, our Chapel was beautifully restored. 2 0 1 6 A NNU A L R EPO R T A N D R EBUILDIN G . 13 T H E V I LL A C O M M UN I T Y P R O G R A M S The spectrum of services offered to youth at the Villa reflects our youth were successfully commitment to rebuilding — recovering — renewing. discharged from the 10 CAP program in year! HEALTH HOME CARE MANAGEMENT A new program serving youth ages 17 to 26. In the first three months alone,thewepast served 200 transition-age youth. Care Management Services will continue to expand and we stand ready to enroll youth in our Case Management Program into the Children’s Health Homes beginning in September 2016. This program provides services to families with children with complex medical issues; Children’s Health Homes features a common sense approach to an individual’s situation — where not only medical, mental teens and their babies health, and substance abuse services are met, but also social service needs (such as housing). The were successfully Villa is at the leading edge of this new initiative. discharged from the 6 2 0 1 6 A NNU A L R EPO R T Young Mother GROUP HOMES AND COMMUNITY RESIDENCES Operating 24 hours a day, 365 days a year, our Group Home over the past group home programs serve youth with complex emotional, behavioral and educational needs. Our year. evidence-based model incorporates clinical treatment, medical care and family-driven partnerships to help our youth be better prepared for life and less likely to engage in high-risk behaviors. Our residential programs are specialized, to provide youth with safe, appropriate settings, including our Young Mother Group Home Program, serving pregnant and parenting teens, ages 12 -21, and their infants. This nurturing environment is the only program of its kind in Monroe County. 10 youth were successfully discharged from the CAP program in the past year! 49 M i COMMUNITY APARTMENT PROGRAM (CAP) Young people ages 16½ to 21 who have been in the foster up to care system have the opportunity to learn to live on their own in one of our community apartments. Youth live in one or two-bedroom apartments in a northeast Rochester complex with our 24/7 on-site staff. This youth are program promotes independence, prevents homelessness and decreases the dependence on public supported assistance. Residents required to work and/or be enrolled in an educational or vocational program. each year are by Villa Tracking Curfew We help them master independent living skills, including budgeting and cooking, and help them set and youth remained Checking. in their achieve personal goals. homes with 140 129 the assistance of Villa Skill Building staff 100 14 teens and their babies succ R ENEWIN G . A N D OUT C O M E S D ONO R P R O F I LE : J I M F O N Z I COMMUNITY PROGRAMS Villa of Hope offers an array of community programs for youth and families, including services no one else in Monroe County provides. We partner with young people and their families and work in collaboration with schools, physical and mental health care providers, county and state agencies, and the judicial system to ensure a comprehensive strategy designed for lasting success. Our community programs strengthen families, avoid costly, disruptive out-of-home placement and help youth turn their lives around. For Youth in the Juvenile Justice System: JUVENILE REPORTING CENTER (JRC) JRC is the only 5-day-a-week after-school program locally for youth ages 14 to 17 on PINS (Person In Need of Supervision) probation or PINS Diversion. We provide transportation, dinner and social, recreational and learning activities. Villa staff monitor school attendance daily and advocate for needed educational supports, and link youth to needed mental health or chemical dependency services. JRC supports 15 youth for six months each, with 30 to 35 children served annually. 140 youth are supported each year by Villa Tracking Curfew Checking. explore career options and find passion for their future. It is our duty to support development of their life and work skills and understand the opportunities available to them so they can take those first steps on the path to success.” Jim Fonzi Owner, Gates Automotive VILLA TRACKING CURFEW CHECKING (VTCC) Family court judges place youth, ages 10-17, on VTCC as an alternative to their being placed in Non-secure Detention while they are involved in a family court process. Daily curfew checks are completed to make sure youth are home by the curfew time set by the court. Monitoring of school attendance and reminders of court dates are provided to the youth. Enrollment enables youth to be home rather than in detention. Serving 20 youth at a time, we support 110 to 140 youth per year through this program. For youth with mental health functional challenges: WAIVER Individualized care coordinators assess and link families with six services at home or in the community: skill building, respite, crisis response, family support, care coordination, and intensive in-home services. The goal of this program is to avoid or prevent pediatric psychiatric hospitalizations through intensive support and the development of a family’s own natural support system. Serving youth ages 5 to 21, this program supports up to 24 children located in both Monroe and Wayne County. 2 0 1 6 A NNU A L R EPO R T up to “We need to help young people 15 up to 10 14 youth were successfully discharged from the CAP program in the past year! 6 teens and their babies were successfully discharged from the Young Mother Group Home over the past year. 490 “I realized the Villa’s program was different because it wasn’t just about my son; it was a program to help us be a complete family again.” y w supp by Case Management in 2015; — Rebekah S. From left to right: Dylan, Ivy, Rebekah, and Colyn. This beautiful family was able to heal, recover and rebuild with the help of the Villa’s Waiver program. SKILL BUILDING Highly-trained Villa staff teach physical, social, cognitive, emotional and spiritual life skills to youth from age 5 through 21. We typically work with a young person and their family for 3 to 12 months, on a one-onone basis and in group settings. In 2015, we served 221 youth and families from all programs combined. 129 youth were discharged from the skill building program in 2015, and 100% of these youth remained in their homes without the need for higher level of care outside of the home. 89% of those youth served successfully met their goals, which included independent living skills, coping skills, socialization, educational supports and community connections. 2016 ANNUAL REPORT 129 16 RESPITE Our temporary, hourly care gives families a break from caregiving responsibilities to ease stress. Our staff provides supervised recreational activities one-on-one in a family’s home (ages birth to 21) or in a group setting (ages 5 to 17) at Canterbury Place, the only daytime respite of its kind in the region. We provide between 3-50 hours of respite care per month for each of 40 families monthly. youth remained in their homes with the assistance of Villa Skill Building staff 100% success! 9 6 C O M M UN I T Y P R O G R A M S — A C C OUNT A B I L I T Y teens and their babies were successfully discharged from the Young Mother A NGroup D RHome E S ULT S over the past year. CASE MANAGEMENT These home-based services work with youth ages 5 to 21 who have a mental health diagnosis, and focus on keeping them connected to their own communities. We partner with youth and their families to set individualized, goal-oriented plans, and we help to build a team of supports around the family, and client linkage and access to community resources. Villa of Hope serves approximately 250 youth at a time in these programs; 490 youth throughout 2015. Of those youth discharged from the program last year, 95% of them successfully remained in their homes. 490 youth were supported by Case Management in 2015; 95% For youth who are in foster care, leaving care, or at risk of needing foster care: TRANSITIONAL SERVICES Supports adolescents (ages 16 to 20) in foster care who have a goal of discharging from foster care to independent living. Services offered include casework support around completing their education, seeking and maintaining employment, budgeting, obtaining and maintaining an apartment, linkage to needed community supports such as mental health or chemical dependency treatment as well as long term emotional support and consistency — all to ensure the transition is successful. This program serves 28 to 30 per year. Some live in our Community Apartment Program until age 21. youth 129 successfully remained in their homes! remained GENERAL COUNSELING Our family-driven program serves parents whose children may be at risk of foster care placementindue to unmet parent their homes with or child needs that could result in neglect or abuse. We help parents be less stressed and be the best parents they can be through individual and the assistance family counseling, parent skill training and education, casework, and advocacy services and by strengthening family’s informal of Villa Skill supports. Serving 20 Building families at once, Villa of Hope provides general counseling to at least 30 families per year whose children range from birth to age 18. 100% YOUTH MENTOR PROGRAM This special program gives part-time jobs as peer mentors to four young adults, ages 18 to 25, in Monroe County who’ve had personal experience in juvenile justice, mental health, or the child welfare system. Our staff coach and supervise the mentors and help them build job readiness, empowerment and advocacy skills as they help other youth. 2016 ANNUAL REPORT staff AFTERCARE This program is unique in Monroe County, serving families of youth ages 13 to 20 who are returning home after residential, success! group home or specialized foster care. We provide individual and family counseling, parenting support, life skills education, casework, and educational advocacy. We work on school truancy, disruptive behavior, family conflict, parenting skills, and the need for positive recreation activities or a job after school. Together, we work to strengthen the family’s ability to resolve issues, avoiding additional child welfare or juvenile justice system involvement. Aftercare serves up to 22 youth at once, totaling about 35 families per year. 17 FINANCIAL HIGHLIGHTS Funding Sources 40% Office of Children and Family Services 8% Office of Alcohol and Substance Abuse Services At Villa of Hope, we have been experts in 3% Donations year elevate our goals, for higher quality service to youth since 1942, and each and more impressive outcomes. As these 19% State Department of Education 13% Office of Mental Health 17% Medicaid and Other charts demonstrate, most of the Villa’s $24M income is spent on programming, services and direct care to our youth. We continue to aim higher by supplementing our budget with donations. We are grateful to you, our 2 0 1 6 A NNU A L R EPO R T Expenses 18 donors, past, present and future, who make growth possible. Because of you, 86% lives have turned around, and youth have Program Services (Direct Client) 12% Management & General 2% Fundraising experienced success, sometimes for the first time in their lives. Villa of Hope 3300 Dewey Avenue, Rochester, NY 14616 Phone: 585.865.1550 Fax: 585.865.5219 [email protected] B O A R D o f dir e c t o rs A N D LE A D E R S H I P villaofhope.org Board Officers Licenses Ted Cordes, 1st Vice Chair Managing Director Delta Point Capital Management, LLC Dawn DePerrior, 2nd Vice Chair Vice President of Application Delivery Constellation Brands Stephanie Schaeffer, Board Secretary Vice President, Chief Legal Officer and Corporate Secretary Paychex Inc. Board Members Laurie Baker Chief Operating Officer The Summit Federal Credit Union Don Barone Vice President – Investment Officer Wells Fargo Advisors, LLC Mary Kay Bishop Associate Vice President of Development Nazareth College Hector Urena Owner/Operator McDonald’s Dean Dennison Middle School Math/Science Teacher Greece Central School District, Olympia Nicole VanGorder-Pratt Chief Operating Officer, Upstate Special Needs Planning Richard Downs Deputy Chief of Police Greece Police Department Elizabeth Galvano Health and Beauty Innovation Specialist Wegmans Food Markets John Horvath Partner, Retired, Arthur Anderson and Co. Tanishia Johnson Program Manager, Pathways to Success Rochester City School District Ruth Levenkron Manager for International Programs and Operations University of Rochester Monica McCullough President MM Development Advisors, Inc. Charles Caranci, Jr. Executive Vice President and CFO LeChase Construction Kimberly Olek Benefit Consultant Lawley Insurance Adam Chodak Anchor and Managing Editor News 8 WROC-TV Wynndy Turner Chief HR Officer United Way of Greater Rochester Editor: Gerianne Puskas Copy & Graphic Design: C. Jean Grover New York State Department of Health Senior Leadership Team Christina M. Gullo, MSW, MBA President/CEO Wanda Acevedo, BS Vice President of Residential Programming New York State Education Department New York State Office of Alcohol and Substance Abuse Services New York State Office of Children and Family Services New York State Office of Mental Health Memberships and Partnerships American Association of Children’s Residential Centers Anne Eichas, LCSW-R Vice President of Community Programs Alliance for Strong Families and Communities Aaron James, Sanctuary Institute Faculty Consultant Vice President of Sanctuary & Trauma Education Child Workforce Wellness Initiative Building Bridges Initiative Consortium of Alcohol and Substance Abuse Services — Region II Sarah Marché, MBA Vice President of Human Resources & Facilities Operations Council of Family and Child Caring Agencies Angelica Perez, MSHA, CASAC Chief Compliance Officer, and Vice President of Administration & Behavioral Health Services Greece Chamber of Commerce Gerianne Puskas, MBA, CNPM Vice President of Development & Marketing Diane Tucker, CPA, MBA Chief Financial Officer Darkness to Light Collaborative New York Association of Alcoholism and Substance Abuse Providers New York State Coalition of 853 Schools NYS Coalition for Children’s Mental Health Services Recovery Net Collaborative Rochester Business Alliance Rochester-Monroe Anti-Poverty Initiative Accreditations Safer Monroe Area Reentry Team Joint Commission United Way of Greater Rochester Photography: Brian Hardick/Party Productions HOPE :) Printing: Pixos Print 2016 ANNUAL REPORT Michael Amico, Board Chair First Vice President, Wealth Management Portfolio Manager UBS Financial Services Inc. Andrew Crossed Managing Partner Park Grove Realty, LLC 19 Non-Profit Org. U.S. Postage PAID Rochester, NY Permit No. 7 3300 Dewey Avenue Rochester, NY 14616 R e b u i l d . r e c o v e r . r e n e w .