Companion Q1 - Australian Veterinary Association
Transcription
Companion Q1 - Australian Veterinary Association
3 ASAVA MEMBERS’ MAGAZINE | Q1 2015 Featured member: PAUL DAVEY ‘Twenty something years in and I am still absolutely enthused’ 40-year anniversary of Cyclone Tracy PETS IN THE PARK Helping our homeless clients Member benefit: AVA’S VETED CALENDAR PLUS *Find out what the new kids on the block are doing: we hear from our students *Our accredited hospitals *Caring for grieving clients NEW in 2015 Download Companion to iBooks SCAN THE QR CODE then browse AVA resources – Companion *Facing a Senate Committee *VNCA Conference: we talk to President Elect Helen Power 3 COMPANION | Q1 2015 W O EN R! N V E E TT BE Change his food. Transform his weight. From the President 4 From the Editor 6 Help your patients join the 88% of pets that lost weight at home. 1 Watch this space – VetEd calendar launching soon 7 News in brief 8 ASAVA happenings 10 WSAVA Congress and ASAVA achievements at a glance 11 In support of our homeless clients with pets 12 Caring for grieving clients 13 Remembering Tracy – 40 years on 14 Provet - Mastering first impressions in 2015 17 Featured Member – Paul Davey 18 A day in the life of Paul Davey 20 VNCA Conference – a grand prix event 21 The good fight 22 Hills – When words fail, numbers talk 25 New kids on the block 26 Contains our MOST ADVANCED ANTIOXIDANT FORMULA EVER to help combat the inflammation associated with obesity. n n Canine and Feline Treats now available 3 Companion is the quarterly members’ magazine of ASAVA. Helps defend cells against free radical oxidation Selected nutrients to help counteract oxidative stress and inflammation For more information contact your Territory Manger or the Hill’s Helpline on 1800 679 932. 1.Data on file. Hill’s Pet Nutrition, Inc. US, 2011. TM’s owned by Hill’s Pet nutrition, Inc. ©Hill’s Pet Nutrition 2015. HIMA-HB-1409D3A9. HPA2391. 01/15. GHG. Student scholarship winners 30 ASAVA accredited hospitals 32 Got problem patients? We have the answer – Adrian Choi 34 ASAVA event calendar 35 THE ASAVA EXECUTIVE COMMITTEE President Adrian Choi Honorary Treasurer Graham Swinney Northern Representative Michael O’Donoghue Eastern Representative James Thompson Southern Representative Caitlin Horwood-Skelton Western Representative David Mason General committee member David Neck (Ex-Officio AVA Board) Geeta Saini Mark Kelman Publisher The Australian Veterinary Association Ltd Suite 40, 6 Herbert Street St Leonards NSW 2065 Telephone: +61 2 9431 5090 Facsimile: +61 2 9437 9068 www.asava.com.au Executive Officer Monika Cole [email protected] Editor Juanita Golland [email protected] Advertising Melissa Ode [email protected] Design & Production Southern Design www.southerndesign.com.au Printing & Distribution Lindsay Yates Group www.lyg.net.au Editorial Material Editorial contributions from members and other interested readers are welcome, and should be emailed to the Executive Officer. The Publisher does not hold itself responsible for editorial or advertising material in The Companion. Unless stated, material in The Companion does not reflect the endorsement or opinion of the AVA or ASAVA. Advertisers are responsible for complying with the Trade Practices Act and amendments. Elanco – Comfortis® flea treatment 36 Just for fun 37 A dog called Gus 38 ASAVA is a special interest group of The Australian Veterinary Association Ltd (AVA) 3 3 3 COMPANION | Q1 2015 From the PRESIDENT Lately I have been reflecting on the things I really enjoy doing in my veterinary career and of course one of these is being ASAVA President. However something else I have really appreciated has been my role as an inspector for the ASAVA Hospital Accreditation Scheme. ADRIAN Choi 2015 IS WELL UNDERWAY AND I AM LOOKING FORWARD TO THE EXCITING YEAR AHEAD. THE PAN PACIFIC VETERINARY CONFERENCE IN BRISBANE PROMISES TO PROVIDE SOME EDUCATIONAL HIGHLIGHTS AND PLANNING FOR OUR OWN ASAVA 42ND CONFERENCE – PROBLEMS PATIENTS IN PRACTICE - IS WELL UNDERWAY. DON’T FORGET TO LOCK AWAY THOSE DATES IN MAY AND AUGUST. Last year our team of inspectors were busy visiting 16 hospitals that are members of the scheme, or those looking to become accredited, and this has taken them to Adelaide, country New South Wales and Queensland, and also to my home town, Melbourne. It always surprises me how much I gain from the experience of spending time in my colleagues’ hospitals, and how these inspections always provide a positive experience. What I have learned is that this process delivers 360-degree feedback. While I am at these hospitals to provide a positive critique, I have learned many things that I have also taken back for the benefit of my own practice. And while I may be there to assess a hospital for ways it could improve to meet the requirements of the scheme, many practitioners rely on inspectors to give valuable feedback to assess how they are travelling more generally. I have found that this role allows me to work as a conduit between hospitals that may never speak with each other. I can pass on valuable advice that I have learned from another practice. I find that having an inspector visit often provides the motivation hospitals require to keep moving forward. The hospitals I visit vary from those which may be part of a larger group and have some number of vets working within them, to the smaller clinics with two or three vets, as well as the sole practitioners. All are striving to be the best they can, and the staff work hard at, and are proud of their status as an accredited hospital. Accreditation is not difficult, but takes time and effort. It is most easily achieved when the process is undertaken amongst a group of enthusiastic vets and nurses spreading the workload. The scheme is expanding, changing and always looking at selfimprovement from feedback of members. I would urge anyone thinking of accrediting to contact the ASAVA office as the initial point of contact and start the ball rolling – we’re waiting for you!! The Pan Pacific Veterinary Conference only happens once every five years. Don’t miss this one! Early se s bird clo y Monda il 20 Apr 2015 » International speakers including small animal specialist Dr Daniel Chan (USA) » Over 200 scientific sessions » Workshops, field trips and forums » More than 80 exhibitors » Network with colleagues from Australia and New Zealand » A social program not to be missed Brisbane Convention & Exhibition Centre Brisbane, Queensland Australia panpac2015.com 4 3 COMPANION | Q1 2015 COMPANION | Q1 2015 watch this space – VETED CALENDAR LAUNCHING SOON From the EDITOR This quarter we have also included an article on another member who works to improve the standards for vets. Last year AVA Senior Policy Officer, Debbie Neutze fronted the Senate Committee looking into higher education reforms. This article looks at the work Debbie and the team did to present the case of veterinary graduates and the financial impost these reforms would have on them well into the future. JUANITA WELCOME TO THE FIRST EDITION OF COMPANION IN 2015. AS THE NEW EDITOR I LOOK FORWARD TO CONTINUE BRINGING YOU NEWS OF ASAVA EVENTS AND HAPPENINGS IN THE SMALL ANIMAL WORLD. I WOULD ALSO ENJOY HEARING FROM YOU SO IF YOU WANT TO DROP ME A LINE PLEASE DO SO. MY EMAIL ADDRESS IS AT THE END OF THIS COLUMN. Christmas 2014 marked the 40-year anniversary of the day Cyclone Tracy ripped through Darwin and destroyed the city. This is a subject very close to my heart. I was a young child there at the time and became a ‘refugee’, evacuated on a Hercules aircraft in the days after Christmas. Many pets were euthanased following the cyclone as families were forced to abandon their lives in Darwin. My father stayed on to help in the immediate aftermath and fortunately was able to care for our beloved pets – a cat called Cleo and her son Boofy. Look out for a photo of my sisters and I with our animal family taken in early 1975. This edition provides a bit of a mixed bag of stories, highlighting the work done by veterinarians across the board. Our featured member this month is Paul Davey from Western Australia. Paul’s ongoing work to support the mental health of veterinarians is well known and his drive and enthusiasm to improve the ‘wellness’ of vets continues to grow. Remembering this time got me thinking about how vets coped after Tracy and I was honoured to speak with AVA life member Jan Hills about both her experiences at that time, but also about her life as a pioneering vet in the Northern Territory. On a side note Jan who has now retired from veterinary practice is in the process of setting up a museum in her spare time. Golland 3 This Tracy feature also includes an interview with Northern Territory Division President Laurelle Bates and her experience with the Cyclone, and takes a look at where we are at now when it comes to the emergency management of animals in the NT. Mark Kelman writes about being part of Pets in the park - looking after the animals of homeless clients. It offers a wonderful insight into a particular kind of voluntary work that some vets are involved in. The largest conference for vet nurses in the Australasian region will be held in Melbourne in April. I spoke with President Elect of the VNCA, Helen Power about the importance of this conference to the vet nursing community. Finally, the year has started very enthusiastically for our students if their submissions to Companion are any indication. Aashima Auplish writes about her time implementing a rabies-based educational program in the Himalayas and then heading to the WHO for an internship to learn more about global public health. Christine McGuiness, from Adelaide University, offers some advice to vets about preparing for students on placement in their clinics. And there is so much more! IN THE LAST EDITION OF COMPANION, AUSTRALIAN VETERINARY JOURNAL’S EDITORIAL ASSISTANT AND AVA EDUCATION COORDINATOR LILIANE CABRAL SPOKE ABOUT THE FEATURES OF THE VETED LIBRARY. IN THIS EDITION WE ASK HER TO TALK ABOUT THE NEW VETED CALENDAR WHICH IS IN ITS FINAL DAYS OF DEVELOPMENT. WHAT IS THE PURPOSE OF THE CALENDAR? This is designed to be a comprehensive calendar and will feature a myriad of opportunities for all veterinarians to meet their continuing professional development (CPD) requirements. WHAT CAN MEMBERS EXPECT TO FIND IN IT? WHAT ARE THE OTHER FEATURES OF THE CALENDAR? Members will find large national and international conferences, smaller local meetings and interactive workshops, as well as webinars and much more. It’s a comprehensive listing of what is going on in the education world for vets. The VetEd calendar will have a brand new design and improved search functionality to make it easy to see what’s going on at a glance and for members to find what they need quickly. WHO DELIVERS THE CPD ACTIVITIES? The CPD activities featured in the calendar are delivered by AVA state divisions and branches, special interest groups, international veterinary organisations or other CPD providers whose programs have been reviewed and approved for VetEd points by the AVA. HOW DO VETS CLAIM THEIR POINTS? WHO CAN USE THE CALENDAR? This is designed for all of our members, from the busy city small animal practitioner or practice manager to equine, cattle and wildlife veterinarians. There really is something for everyone. VetEd-approved CPD activities are directly added to your VetEd statement making it easier for you to keep track of your VetEd points throughout the year. It’s really about simplifying the whole process. There is good news for CPD providers too. The process to have CPD activities reviewed for VetEd points will be more streamlined so that approved activities can be put in the calendar sooner. The key thing is that members will be able to take advantage of the VetEd calendar and plan their CPD well ahead! HOW DO MEMBERS VIEW THE CALENDAR? Once it’s all up and running all members will have to do is visit http://www.ava.com.au/ Calendar and everything will be available to them. Again, if you have any suggestions or comments please feel free to email me at [email protected]. I look forward to hearing from you. Photo: Julie Watson Photography 6 77 3 COMPANION | Q1 2015 COMPANION | Q1 2015 IN BRIEF News from the small animal world “The research could have a translational impact in human medicine. Though the diseases may start for different reasons, human kidney disease progresses in a similar manner to its feline counterpart,” Jessica said. RECOGNISING THE VALUE OF THE HUMAN-ANIMAL BOND IN CANADA The researchers are keen to point out that stem cells cannot repair the irreversible kidney scarring prominent in later stages of the disease. However they hope to find that they can improve overall kidney function, even when the organs are damaged. We all know the significance of the human-animal bond, but what impact will new and emerging technologies have on these relationships? The University of Guelph’s Ontario Veterinary College (OVC) have recently announced a new CAD$1.5m (A$1.554m) chair position to better understand the connection. (source: CSU News) THE SKY IS THE LIMIT FOR LAPDOGS OF ARGENTINA. This five year chair role is designed to advance the standards of care within the veterinary profession, taking into consideration the ‘availability of new and emerging information’. The chairperson will create and teach new ways to recognise and reinforce the importance of animals in their owners’ lives. They will also aim to develop ‘a world-class research and graduate training program connecting veterinary medicine and epidemiology with emerging technologies, including social media and web-based care’. “Our student veterinarians are open to embracing new ways of working and communicating,” OVC dean Elizabeth Stone said. “But they need more experience and expertise in using technology to increase their effectiveness and productivity. This will help them build positive relationships with their clients and within the veterinary practice team.” Prof. Cate Dewey, chair of the Department of Population Medicine at the University believes this indicates an exciting new era for vets. “Pet owners receive information from a variety of sources and expect exceptional veterinary care during their pet’s visit,” Dr Dewey said. “As a profession, we know that the human-animal bond is so strong. Therefore, owners are looking for bond-centered (sic) care to reflect this reality,” she said. KEEPING PETS ‘APPY’ There are a lot of pet related apps for smart devices now available. People can install apps that offer advice on pet care. There are apps that help manage a pet’s profile, including keeping track of vet appointments and vaccinations. There is an app for pet first aid, which includes video instructions and CPR information. There are apps which allow people to adopt a virtual pet to play games and feed. There is even a dog whistle app, designed to ‘train’ dogs, and more bizarrely, absolute pet lovers can download a dog translator app - which surprisingly is free. One of the more interesting animal related apps that is now available and has been suggested as being perfect for practice waiting rooms is called Paint for Cats. Designed to be downloaded onto an iPad, once activated, an aerial view of a mouse is seen running across the screen. Apparently this is attractive to cats who try to catch the mouse and leave a paw print on the screen in the form of a paint blob. Once finished the blobs are saved to the iPad and this can be printed as artwork with practice logo and details. 8 3 In previous clinical trials, a few cats with more advanced stages of disease showed little disease progression years after treatment. The findings of those studies encouraged CSU researchers to launch a new one focusing on later stages of the disease. To end 2014, Argentina’s President Cristina Fernandez de Kirchner signed off with a Facebook announcement stating that from January 2015 the national carrier Aerolineas Argentinas would allow passengers to carry their dogs on board. The leader posted photos of herself on the presidential plane with Lolita, her Toy Poodle. DOGS IN THE DRINK Scientists presenting at an American Physical Society Meeting late last year gave evidence that animals with ‘incomplete cheeks’ such as dogs and cats move fluid against gravity into their bodies. As suction for drinking (as in humans) is impossible in cats and dogs, scientists have been puzzled as to how our pets physically quench their thirsts. Researchers from Princeton University and Virginia Tech found cats touch their tongues to the water’s surface to pull up a column of water and dogs use their tongue to break through the surface to scoop up a mouthful. Argentinians are well known for the having well loved and highly pampered pets and lap dogs are very popular. These hand held companions are often found with their owners in cafés in Buenos Aires. “No te vayas a aparecer a bordo con un mastín de 50 kg! (Don’t try to board with a 50 kilo mastiff.” The President was keen to remind passengers there would be a weight limit for pooches and that Lolita weighed only 2 kilos. (source: Reuters) Technically the dog sets its tongue into a curl posteriorly while plunging into the fluid and then quickly pulls back the tongue into its mouth. ‘During this fast retraction fluid sticks to the ventral part of the curled tongue and is drawn into the mouth due to inertia.’ The scientists were so inspired they have discovered several variations of this drinking style among the varying breeds and have considered the ‘relationship between tongue dynamics and geometry, lapping frequency, and dog weight.’ This different mechanism for drinking explains why dogs seem to splash about when quenching their thirst and cats appear to quaff elegantly. STEM-CELL THERAPY – NEWS FROM COLORADO STATE UNIVERSITY Colorado State University (CSU) has recently announced it is launching a new clinical trial to explore stem cell therapy to treat kidney disease in cats. The research aims to explore the power of stem cells to improve organ function. The researcher leading the trial, Jessica Quimby and her colleagues have been seeking cat patients with stable, stage 4 chronic kidney disease. The clinical trials will give patients additional treatment options using therapies still under development. 9 3 COMPANION | Q1 2015 COMPANION | Q1 2015 ASAVA HAPPENINGS FROM THE ASAVA OFFICE THANK YOU TO EVERYONE THAT COMPLETED OUR END OF YEAR COMPANION SURVEY. THE LUCKY RECIPIENT OF OUR SIX PACK OF WINE, COURTESY OF WINEDIRECT.COM.AU WAS TRISTAN ROBINSON. The brief summary of the responses to our survey are in the table below. In 2015, we will be making Companion available to all our members in both hard copy as well as being able to download as an I-book - twice the opportunity for you to obtain all the latest information on what is happening in the profession, our member stories and product updates. We welcome our new editor Juanita Golland, who has been a long standing staff member of the AVA. Juanita has an extensive background in communication and we are very much looking forward to having her on board as part of the ASAVA team. Over the next few months our AHC inspectors will be kept quite busy with hospital visits. This year we have seven new hospitals and 10 existing hospitals starting their accreditation/reaccreditation process. A huge thank you to all our inspectors and assessors and the AHC Committee for their dedication and efforts to ensure the scheme is ever evolving and relevant. With a special thanks to Adrian Choi who has been the convener of the hospital accreditation scheme for the past eight years, and our go to person for numerous enquiries. Monika Cole ASAVA Executive Officer [email protected] The top three strategic priorities are to: T: 02 9431 5092 Would you prefer to receive Companion: Do you consider Companion a member benefit? Yes: 5 Hard copy: 5 Yes: 5 No: 1 Electronic: 1 No: 1 What has been your favourite article? What other articles/stories would you like to see? Member profile Classifieds Everything Impressed by what we have. Vets guide to pet insurance Practice Management, Bus Development, Vet Lifestyle Clinical case work Army vet Supporting WA vet graduates How the vet industry is coping with influx of new vet schools What do you think the purpose of Companion should be? Other comments • establish a Regional Ambassador Liaison Committee to connect with veterinary associations in each region, to improve member engagement and input The new Vision Statement is ‘All companion animals worldwide receive veterinary care that ensures their optimal health and welfare.’ The new Mission Statement is ‘To advance the health and welfare of companion animals worldwide through an educated, committed and collaborative global community of veterinary peers.’ Other initiatives of WSAVA AWWC launched at the Congress were: • Friends of Animal Welfare: This is a fund-raising initiative. A group of no more than 20 pledge to donate US$1500 each annually to be used exclusively for WSAVA animal welfare initiatives. Six donors signed up prior to the Congress, including ASAVA Executive Committee member, Geeta Saini. More information can be found on the WSAVA website (www.wsava.org). Future WSAVA congresses will be held in: • Bangkok, Thailand: 15-18 May 2015 • Cartagena, Colombia: 27-30 September 2016 • Copenhagen, Denmark: 25-28 September 2017 • Singapore, 2018 ASAVA ACHIEVEMENTS AT A GLANCE EACH YEAR, THE ASAVA AWARDS HONOUR THE BEST IN SMALL ANIMAL VETERINARY PRACTICE ACROSS AUSTRALIA, WHILE THE ASAVA STUDENT AWARDS GIVE US A GLIMPSE INTO THE FUTURE OF OUR PROFESSION WITH “THE ONES TO WATCH”. IN TURN, ALL AWARD RECIPIENTS ENJOY CONSIDERABLE PROFILING WITHIN THE VETERINARY COMMUNITY AND THE GENERAL PUBLIC. At the Congress, the WSAVA Animal Welfare and Wellness Committee (AWWC) launched the Global Veterinary Oath which states: To inform, entertain and enlighten all veterinary staff As a global veterinarian, I will use my knowledge and skills for the benefit of our society through the protection of animal welfare and health, the prevention and relief of animal suffering and the promotion of ‘One Health’. I will practice my profession with dignity in a correct and ethical manner, which includes lifelong learning to improve my professional competence. VetEd Love the webinars! A bit of light reading to accompany serious journal articles I want to like this magazine but I don’t understand its purpose or its true audience! To better connect vets to their field of work, colleagues and services Keep up the good work! Deb and Geeta signing the Global Veterinary Oath 10 DEBORAH Osborne • establish a member-only on-line network as a member benefit and to improve member engagement. Informing vets of what is happening in the profession A huge banner, with the oath printed in 25 languages, was available at the congress for delegates to sign. • The WSAVA AWWC Travel Grant: A grant of up to $5000 will be awarded annually to a veterinarian to enable them to travel to gain experience in animal welfare. The first recipient will be announced at the 2015 WSAVA Congress. More information is available on the WSAVA website (www.wsava.org). Applications close on 28 February 2015. • establish a central secretariat to relieve the workload on volunteers *Error in last issue – Feline Conference in 2015 is at the Crowne Plaza, Coogee Beach 12/13 October (not Noosa) Do you like the changes we have made to Companion this past year? THE 2014 WSAVA CONGRESS WAS HELD IN CAPE TOWN, SOUTH AFRICA, LAST SEPTEMBER. AMONG THE 80 AUSTRALIANS WHO ATTENDED WERE MANY OF OUR ASAVA CONFERENCE REGULARS. WSAVA has recently undertaken a year-long strategic planning exercise, mostly conducted via email with representatives from around the world. At the WSAVA Assembly meeting held the day before the congress started, the new Strategic Plan was adopted along with a new vision statement and a new mission statement. As always, if you have a query or need assistance in any way, please let us know. In the meantime, we will keep in touch via our member emails, and Facebook posts until the next issue. MONIKA Cole WSAVA CONGRESS UPDATE 3 Dr Richard A. Squires presenting to Caitlin Canning, James Cook University Professor Richard Read presenting to Kadie O’Byrne, Murdoch University Dr Nick Sangster presenting to Rosemary McKean, Charles Sturt University Sara Pitts, University of Queensland Dr Caitlin Horwood-Skelton – ASAVA Committee member presenting to Matthew Munro, University of Melbourne 11 3 COMPANION | Q1 2015 COMPANION | Q1 2015 IN SUPPORT OF OUR HOMELESS CLIENTS WITH PETS Every day, all over Australia, people take their dogs to the park. The dogs enjoy socialising with their doggy mates, the people talk to their friends, then they all go home to a hot shower and a nice meal. But some people don’t go home. Some pet owners have “no home” to go to. Their home IS the park. And sometimes their pets get sick but they don’t have the capacity to do anything about it. This is an issue that many people face, not necessarily through any fault of their own, but as a result of their circumstances. As vets, this puts us in a difficult situation and one that there is not an easy answer for. Sometimes a client comes in with a pet with a minor ailment, or for a routine checkup or vaccination - but in the consult we see that their animal is riddled with fleas, or has terrible teeth, yet they are adamant that they cannot afford the preventative care. And the pet goes without. Or sometimes it’s a client who brings in a pet with a more serious condition - like a puppy infected with parvovirus, or a condition that is clearly causing pain and discomfort for the animal - and they can’t afford the cost of treatment. Often, though we may know it or not, this client could be homeless already, or at a severe risk of homelessness. In Australia, it is recorded that 5% of our human population is homeless (1 in 20 people, or around 100,000 people) and this number is rising. Many homeless people have pets - and in some cases, a pet is the closest companion they have. While there is no solution to this societal issue, many vets (if not all) provide ad-hoc pro bono support to clients that cannot afford their bills by taking on some of the financial burden themselves. Now there is another answer for some in this situation, with a growing charity called Pets In The Park (PITP for short). PITP was founded just over 2 years ago by Mark Westman and a team of colleagues in Sydney where they set up a clinic ’in a park’ for a few hours once a month in Parramatta and Darlinghurst, and administered preventative healthcare and some treatments to the pets of people who are homeless, or at severe risk of homelessness. By providing preventative therapy, it’s hoped that conditions like parvo and flea allergies can be averted in homeless pets. And through the community that is created that meets once a month, people who ‘society forgets’ can come to an environment where everyone is accepted and the animal bond can bring people together. Vets, vet nurses and pet-loving people give their time to attend the clinics, while donations and some financial support is generously provided by a range of companies including Elanco (Platinum sponsor) and Virbac (Gold sponsor) and many others. PITP also provides a desexing service for homeless pets, supported by Princess Highway Vet Clinic - who generously provide a surgery for the operations - and Hanrob Pet Hotels who kindly drive the pets to and from the clinic. Now into its third year, PITP, has just started in Melbourne through a couple of clinics in Frankston, and there are plans to start working in two others areas as well. It is hoped that by being pro-active in supporting our homeless pets, both owners and animals can be given a hand - and ultimately people can get back on their feet. For more information on PITP, to donate, to offer support, or if you would like to look at setting up a support clinic in your area, check out the website at www.petsinthepark.org.au or www.facebook.com/ petsinthepark.au. Mark Kelman 1 Source: ABS http://www.abs.gov.au/ausstats/[email protected]/MediaRealesesByCatalogue/0DB52D2445 0CC7ACCA257A7500148E4C?OpenDocument I have a strong interest in the human animal bond and a particular desire to help people grieving the loss of their pet. When I was a vet student back in 1992 I attended UC Davis in California and listened to some people talking about the death of their pets and I realised the depth of emotion involved in losing a beloved creature, often considered a family member. When I returned to Australia the following year I was determined to set up a system to support people in pet loss and grief. As part of my ongoing interest in this area, last year I did a survey of veterinary clinics and hospitals across Australia to ask them how they responded to their client’s grief. Here are some of the results: • 95% of vet surgeries said they mostly always send a sympathy card, and would also send flowers to a special client, some clinics just send flowers. • Some surgeries send a special ‘pet loss pack’. • Only 30% of clinics would consider ringing a client after euthanasia. One clinic said they had a nurse that used to ring, but so often felt uncomfortable that they gave up the practice. • Only 50% knew of someone else they could refer their client to if they felt the client was not coping. My biggest concern is that a lot of people really suffer after losing their pets. While the initial response of most veterinarians is excellent and compassionate, so much more help may often be needed. Most people grieve in their own way but some people find they are unable to continue normal living, and their own spouse or partner cannot help them either. This might be especially true if the pet was a ‘substitute child’ or the only companion they have in their house. However, with that knowledge, comes the awareness that some grieving pet owners will need extra support. Owners will feel a profound sense of loss and may come across people who just don’t ‘get it’. This is particularly difficult, especially when they are told by others to ‘get over it’ or ‘just buy another one’. They can feel isolated and alone in their grief. Even when a couple loses a beloved pet they may not be able to communicate their grief to each other in a way that is helpful. They need help... professional help. 12 3 Pet Loss survey results 95% do send a card 70% don’t call later 55% don’t have a recommended pet loss counsellor some people also send flowers, poems or paw prints Meeting a family friend some years ago - Penny Carroll, who is a counsellor - was an important step forward in the interest I have in this topic. Penny too, had an interest in supporting people who are grieving after the loss of a pet. Counsellors are a great option for grieving individuals, couples and families. Sadly, though not all counsellors are the right fit. Not all counsellors specialise in grief... and not all grief counsellors specialise in pet loss. I have spoken to quite a few counsellors who do not feel comfortable in talking to people about pet loss. Some vets, like me, may be fortunate enough to find a counsellor to whom they can send grieving clients. Finding the right counsellor to make referrals to may be beneficial to many practices. It will take time, but may build positive relationships with clients and the community. I would appreciate hearing from more veterinarians about how they help their clients in this time of grief. You can contact me at 0437 334 450 or [email protected]. Michael O’Donoghue 13 3 COMPANION | Q1 2015 Remembering Tracy 40 years on COMPANION | Q1 2015 3 by Juanita Golland It’s a strange anniversary, an anniversary of an event which saw a city and it’s people changed. Christmas Day 2014 marked 40 years since a cyclone called Tracy decimated Darwin. For those involved, sharing the odd story of survival provides catharsis and familiarity. For those who weren’t, Tracy is an interesting event in Australian history. Around 71 people were killed in the storm and around 33,000 were evacuated from the city in the days after Christmas, leaving their houses, their cars and sadly, their pets. Two veterinarians share their experiences of Tracy, one as a practitioner, AVA life member, Jan Hills, and the other as someone who grew up in Darwin post Tracy and is now involved in planning for emergency management, Northern Territory Division President, Laurelle Bates. Then and now - Laurelle Bates Northern Territory Division President, Laurelle Bates was only five years old when Cyclone Tracy blew through Darwin. Her family had been away on holidays, however her father was with the Department of Transport and Works and was called back to the devastated city immediately. “Our house in Darwin was completely destroyed in the cyclone so I went and stayed with my grandparents out at Noonamah (about 40 kilometres from Darwin) while dad helped with the clean up. “I have strong memories of the time. My grandfather had a stable of racehorses that all survived the cyclone unscathed. However our ponies were kept in a paddock and one of those got a star picket through her eye. My grandfather had to cut off her eye, which was hanging out. I remember looking after this pony – she ended up in a stable. “I also remember going into our house in Moil (one of the northern suburbs devastated by the cyclone) and walking over our bird aviaries that had been completely flattened. I also remember Mum and I going through stuff that was in what had been our lounge room. “It’s a funny thing. We took both of our dogs on holiday with us that year. We had never taken them before when we went on holidays, so they survived.” Laurelle says her partner, Robert, who also grew up in the top end and was living at Tipperary Station (180 kilometres south of Darwin) remembers dogs rescued from Darwin being flown into the station. “He believes the dogs were taken from the RSPCA to board at the station, and all the kids there were given responsibility of looking after them. They made up cages and fed and wormed them. He remembers there was about 40 dogs.” Laurelle believes if an event like Tracy ever occurred again, the capacity to transport animals with their owners, is much greater. “Darwin has changed since then. Our airport is much bigger and animals could be more easily shipped with their owners. Owners can now take their animals to certain cyclone shelters - the underground car parks – they just need to be controlled and have their own lead, cage, bowls and food. 14 “The AVA NT Division Committee get together to discuss the cyclone season each year in October. We put out a media release to advise the public of the information available, to contact their vet for more, what to put in their emergency kits and whether to take their pets or to leave them if they decide to go to a shelter. “Our former President and now committee member, Alex Burleigh, developed a ‘Cyclone, Storms and Floods’ handout for clients to help people prepare for their animals. “The Committee also has also helped put together a post cyclone disaster management plan with the DPI and Fisheries, and animal welfare organisations. It outlines who is in charge and when. “There is a provision for vets generally to become involved and we have found that we can generate a lot of people who can be involved. The Committee has discussed our liabilities in the instance of a disaster, so we know what we can and can’t do legally. It’s an important point around ethics and what we can do to ease pain and suffering.” Laurelle is well aware of the difficulties that can occur when animals become separated from their owners following a crisis. “In my clinic I advocate for 100 percent microchipping because not only is this part of being a responsible pet owner it would also help if such an emergency ever occurred again. Unfortunately microchipping is not compulsory across Darwin. It depends on the council and their policy. “One of the big problems we see is with such a large defence force population, people are being transferred in and out all of the time with their pets. As there is no national database for microchipping we would struggle to reunite animals with their owners if we had to. “A national database would help us connect pets with their owners, this is why microchipping is so important for everyone and I personally feel should be compulsory Australia wide.” Laurelle has concerns about the general preparedness of people should another cyclone of Tracy’s magnitude occur again. “Darwin is built differently now and I think this is why my clinic doesn’t get many calls about from people asking how to prepare their animals for an emergency. I hope this doesn’t indicate complacency about cyclones and the damage they can do.” 15 3 COMPANION | Q1 2015 Being there – Jan Hills AVA life Member Jan Hills is a survivor of Cyclone Tracy. A pioneering vet, the first person to set up a full time practice in the Northern Territory in 1964, she still lives just outside Darwin. Jan has vivid memories of the night the storm wreaked havoc on the city, and the days that followed. COMPANION | Q1 2015 “I had another client, a woman who was also being told to evacuate with her family and was due to fly out. She said to me, ‘there is no way I am not taking my dog. The kids are petrified and have already been through enough. Can you give me something to sedate it?’ So I did and she carried the dog in her bag onto the plane. You could get away with that in those days.” Jan says she is unsure of where the order came to shoot dogs that had been left as families were evacuated. “I remember we kept hearing these boom boom boom noises and Ron, my husband said they were implosions in the ceiling caused by the wind. We got up and moved under the staircase of our recently finished house. Luckily we did as a piece of timber came through the window and landed on the bed. “Local police weren’t randomly shooting dogs. However when the NSW police arrived they did go a bit mad about shooting them. People went to work leaving their dogs at home to guard their property and would come home to find them shot. It’s no small thing to leave a dog to guard a property and then loose it after all the terror of Christmas Day and properties were being looted at the time.” “I remember I spent all of Christmas day collecting water and organising lunch for the people all around us. And if another Cyclone with the devastation of Tracy came through Jan is adamant she would stay. “The grocery shop across the road opened on Christmas day so I took some cans and other things.” “I had a friend who was quite well off say to me, ‘we lost a lot but we were lucky in that we had a lot to lose.’ However they just got on with their work in the medical field. That has always stuck with me. Unlike other young families who were evacuated in the days immediately after the Cyclone, Jan and Ron stayed on in Darwin. “We didn’t leave until March. I had two young children, my Stuart Park practice and we also had a medical and laboratory supply company so there were so many things we had to look after. “We were also quite fortunate that our house, which my husband and I built on weekends and after hours, was relatively undamaged, so we had somewhere to stay. We also provided accommodation to our neighbours and the vet who was working with me at the time – George, and his wife Ursula. At her practice George and Jan spent most of the time initially treating pets with wounds. “A lot of small animals were brought to us but it was initially hard to travel around. Roads were blocked with trees and debris and there was no fuel. Our waiting room became a distribution point for pet food. I remember that the RSCPA in Queensland sent food and we handed it out as people came in. “We used the equipment from our medical supply business to collect drinking water and utilised water from our neighbours swimming pool for all of our washing. “We just did the best we could. We had no capacity to sterilise and we didn’t get power back until the 29th of January so that was when we could use the autoclave again. “Funnily enough the surgery phone rang at 3pm on Christmas day. It was friends from Melbourne ringing to check if we were okay. For some reason the phone kept working and we had people come in and ring all over the world to let family know they were okay. I still haven’t received a bill for that.” Jan has a few cases she had to deal with immediately after the cyclone that she recalls quite vividly. “I got a call out to East Point (about six kilometres away) to come and see a horse and as I was heading out there it was like nobody else was alive in the world. When I got there a guy I met told me that a lot of horses had been swept off the cliffs, that the wind had just pushed them over. I didn’t want to look. Interestingly enough the horses that had survived had only minor problems. “As people were called to evacuate I remember a client who was also a friend brought in her adored poodle. She was hysterical because she was driving out and had to leave her pet behind. She asked me to put the dog down. It was really difficult because I knew how much this animal meant. 16 “If another cyclone came through I would want to stay around to look after things and contribute in whatever way I could. I like to be involved and can still do so.” 3 ADVERTORIAL Mastering First Impressions in 2015 A CLIENT’S FIRST IMPRESSION OF YOU AND YOUR PRACTICE IS IMPORTANT. THE ENTIRE IMAGE OF THE PRACTICE RELIES ON THAT FIRST IMPRESSION. REGARDLESS OF THE AMOUNT OF ADVERTISING, GLOSSY FLIERS OR PRACTICE PROMOTIONS UNDERTAKEN, IT IS USUALLY THE TELEPHONE OR AT THE RECEPTION DESK THAT A TRUE FIRST IMPRESSION OCCURS. FIRST IMPRESSIONS WILL INCLUDE THE LOOK, FEEL AND SMELL OF THE RECEPTION AREA AND THE STAFF. FROM THE MOMENT A CLIENT SETS THEIR EYES ON YOUR PRACTICE THEY ARE GATHERING INFORMATION ABOUT THE PRACTICE AND FORMING AN OPINION AS TO WHETHER OR NOT THEY WANT TO BECOME CLIENTS. JUST ONE BAD EXPERIENCE WITH A “CUSTOMER SERVICE PERSON” CAN IMPACT THE CLIENT’S PERCEPTION OF THE ENTIRE BUSINESS. TO THE CLIENT, YOU ARE THE BUSINESS. A GOOD FIRST IMPRESSION STARTS A POSITIVE RELATIONSHIP WITH YOUR CLIENTS. MAKE SURE YOU START 2015 WITH YOUR BEST FIRST IMPRESSION BY FOLLOWING THESE TIPS. an image. They are all a symbol of your organisation. 5. EVALUATE YOUR PRACTICE Want to ensure your team are providing the best impression of your practice? CCG has a veterinary specific course called Customer Service Intelligence. The image presented by your practice may affect your ability to strengthen client loyalty and to attract new clients. Therefore, it is necessary that you continually re-evaluate the image of your practice, and where necessary, take steps to enhance it. Find out more: 07 3621 6005 [email protected] www.provetccg.com.au/CSI 4. PLACE A CALLER ON-HOLD THE RIGHT WAY Placing callers on hold is a normal part of managing telephone calls. We are not super humans! Ensure when you place callers on hold that you remember the WAY in which it is done can make or break a professional first impression. 1. THE GREETING MEANS EVERYTHING Your initial welcome to the client, acknowledgement and positive recognition is a key component of customer service excellence. The greeting is about using your personality to convey the very best impression you can to the client. In this ‘first impressions’ period, it is often when you will hear the pieces of information crucial to the consultation. 2. CHECK YOUR BODY LANGUAGE The correct choice of body language is ever so important, especially when using the telephone. Put yourself in the client’s shoes, what would like to hear/see from a customer service professional? Try to smile, maintain appropriate eye contact and keep your tone positive. 3. PERSONAL PRESENTATION IS KEY A practice should always focus on the image of its people. From the first contact by phone or the first greeting from a receptionist, the practice is already delivering a message. Your uniform, name badge, personal presentation and language all portray 17 3 COMPANION | Q1 2015 FEATURED MEMBER COMPANION | Q1 2015 IT’S FORTUNATE FOR THE VETERINARY PROFESSION THAT HAVING TO EUTHANASE A HIGHLY PRIZED OSTRICH – PART OF A RECENTLY PURCHASED BREEDING PAIR – WASN’T ENOUGH TO PUT PAUL DAVEY OFF HIS VETERINARY CAREER. “I was a second year graduate and my boss sent me out to assess a broken wing. Two blokes brought the ostrich in for me to see, but it reacted and started to bounce around even with these two men attached. Next thing I heard a gunshot sound as its tibia fractured. However, the bird was oblivious and continued to fight. The next hour was my worst in practice. This bird continued to struggle. I had to put it down with the whole family watching. They had just bought them as part of a new business venture. Despite this I stuck with it. What doesn’t kill you makes you stronger.” Paul, who graduated from Murdoch University in 1992, says his inspiration to become a vet originated from his father’s habit of taking him to look under rocks in the bush land of south-west Western Australia. “Dad was a farm advisor, working with the Rural and Industries Bank, providing advice on a range of things including stock and crops, so I had exposure to farms and farm practice. This gave me an acute interest in biology, and apparently from about the age of three I expressed an interest in being a vet.” And Paul is still as inspired. He and his business partner, Cameron Murray, manage two clinics in the western suburbs of Perth and he has interests in two others. From 2010 to 2014 he was WA Division representative on the AVA Policy Council. From 2011 to 2013 he was President of Western Australian Division of the AVA. He is currently a senior adjunct lecturer in Professional Practice at Murdoch University. “Twenty something years in and I am still absolutely enthused. My strong involvement with the AVA has kept me highly passionate. It has allowed me to pursue a range of avenues and to help find ways to make our profession better for current vets and the next generation of vets.” Paul Davey One of Paul’s passions continues to be improving those things which impact on the mental health of veterinarians. “This was born out of my involvement in the mentoring scheme in 1998 and I became coordinator in 1999. We discovered that the safety net for vets is limited and that we need to influence their training to make them more resilient. “In 2002 we heard from a number of vets who said they were struggling – and speaking out was an incredibly brave thing to do given the lack of understanding and acceptance of mental health issues back then. So we set up some support resources which developed into Vet Health initiative and then the Wellness Centre held each year at the AVA national conference.” Paul’s role with the university relates to the formal training of final year students in practice situations. Murdoch has a strong belief in mentoring programs and Paul has been heavily involved in many activities within their Veterinary Professional Life stream, which fits well into the AVA WA mentoring scheme. “Through my role at the university we have created a program where we involve students in the consultation experience to allow them to review and refine their technique. Interestingly enough, I have found the students give as much to us as we give to them. While we are aiming to give them the best possible start to their career, their feedback gives us a different perspective of our clinic and they often point out our old school techniques.” In 2013 Paul received an Order of Australian Medal ‘for service to veterinary science’. His good friend and fellow veterinarian, David Neck, nominated him for the award. “Standing in Government House to receive the award was something I will remember forever. It was an incredible honour and completely unexpected. It was amazing to be recognised in that manner. I hope those working with me can take some satisfaction from our teamwork. I don’t see this as an individual award. “What occurred to me as I listened to the other recipients’ lists of achievements is that every vet probably deserves a medal, specifically for all of the voluntary work we do. And we don’t realise how much we do on a daily basis.” 3 Paul talks glowingly about his role as President of the Western Australian Division. “I really enjoyed the role. It was immensely challenging. As a member of the AVA you get a superficial appreciation of the work done. As a committee member you get a look in the window. As President you get the whole picture of many amazing people work on the various campaigns that are happening across the country. In this role you have the opportunity to create change and that is a great privilege. “I did have some unpleasant moments and I didn’t realise the impact social media can have on you when you are in a public role like this. But it was a great ride and you are never too far from the action. I have pulled back from my role on the committee now as I have a young family I need to spend time with.” Paul is very keen to promote down time and reinforces to his students the need for a work life balance. He is himself an enthusiastic hockey player. “I try to reinforce to my students the need to do something active to counteract the emotional aspects of the job, and team sports are a great outlet. “I find hockey is a great mechanism for relaxing. It’s also great to have a few beers afterwards and sit around with other blokes who aren’t vets and talk about other things. “I did sustain a ripper of an injury whilst playing in South Australia when I was younger. I copped a hockey ball in the left eye and sustained a fractured orbit, hyphaema and nerve damage to the left side of my face and it took some months to restore. I think the isolation I experienced laying in the deserted country hospital bed with no friends or family, goes some way towards fuelling my motivation to support new graduate veterinarians in an ongoing manner.” As for the future, Paul has a plan to keep himself busy with his practices and with AVA matters. “One of the things I have noticed is that some of the rural branches of the AVA died some time ago. I am keen to give general rural practitioners some voice. We need a forum to cover their needs. This is something I want to take responsibility for because it’s something I feel needs to be developed and resourced. I hope this will be my legacy.” OUR FIRST FEATURED MEMBER FOR 2015 IS PAUL DAVEY OF GRANTHAM STREET VETERINARY CLINIC, LOCATED IN PERTH. HE TELLS COMPANION EDITOR JUANITA GOLLAND ABOUT HIS CAREER TO DATE, STARTING IN THE SOUTH AUSTRALIAN RIVERLAND TO HIS TIME LEADING THE WESTERN AUSTRALIA DIVISION OF THE AVA AND HIS ONGOING COMMITMENT TO THE HEALTH OF VETERINARIANS ACROSS THE COUNTRY. 18 19 3 COMPANION | Q1 2015 COMPANION | Q1 2015 3 A day in the life of… Paul Davey I arrive at the clinic at around 8.00AM (ish), a little late. I am hoping I haven’t upset anyone by keeping them waiting. I have a few consults and admissions to do before I can move on to my morning surgeries. Today my list includes general procedures, a dental treatment and a mass removal as well as a couple of spays. I also have an acute lameness work up and a diabetic blood glucose assessment as part of the hospital list. Around 1.00PM I AS USUAL, IT’S A 5.45AM WAKE UP. I HAVE A QUICK READ OF THE PAPER WHILE EATING MY CEREAL AND THEN WAKE SLEEPING BEAUTY, AKA ISABELLA, MY TWO AND A HALF YEAR OLD DAUGHTER. WE NEED TO LEAVE HOME BY 7.00AM TO GET EVERYTHING DONE ON TIME. I DROP ISABELLA AT HER DAYCARE CENTRE, AND THIS OFTEN INVOLVES TEARS AS SHE STICKS TO ME – LIMPET LIKE. TODAY IS ANOTHER ONE OF THOSE DAYS WHERE THE WONDERFUL CHILD CARERS HAVE TO PEEL HER OFF ME. 20 grab a quick lunch of snow peas, carrot, ham and cheese – a traditional ploughman’s lunch. I eat the same thing every day and my staff think this makes for a good laugh. From 2.00PM I move onto consultations. We are fully booked, so I am kept on my toes. Among some routine vaccines, I have an appointment and check up on a very cranky eight-year-old German Shepherd, who tries to eat my face off every time I see him. As usual his owner acts surprised and in fact, feigns ignorance every time they visit. There is also Lucy, a lovely seven-yearold Cavalier with severe airway disease. Despite specialist surgery four years ago, her situation has deteriorated and I fear for her future. Lucy’s elderly owner is a little forgetful and doesn’t remember that Lucy has had surgery on her airway before. This creates an awkward stand off before the owner admits she has ‘had trouble remembering things lately’. A long discussion regarding the latest options for arthritis with the owner of Bella – a 12-year-old Kelpie cross - is next on the schedule. Bella’s owner tries to give her as much assistance as possible as she has only three legs. Two ‘summer skin problem’ consultations, a cartrophen booster and a few discharges round out the afternoon. It’s been a solid day with about 15 client interactions for me, and about 50 for the clinic. 7.00PM Tonight is sports night. I play veterans hockey at the Hale School. This is the school I went to. I play with a random collection of enthusiastic blokes. I am supposed to play three nights a week but its rare for me to achieve this with my other commitments. I have been playing hockey for well over 30 years now and still enjoy it for the stress relief and down time it offers me. It’s a real counter-balance for the emotional aspects of the job. We win the game 4-2, with one goal from me. The goal came from a fairly standard breakaway play. I am a bit of a ‘Jack of all trades’ on the field, though I usually find myself in the midfield or inside-forward. I consider myself able to make up for a lack of skill with a bit of extra pace! Tonight it has worked in my favour. After we finish playing at around 8.30PM I have a beer with some of the other blokes, none of them are vets. We sit around joking and talking about the game we have just played and lots of other things and I am feeling quite relaxed. I am back home at around 9.30PM and grab some dinner. I use this time to catch up on some emails. I then head off to bed sharing a few monosyllabic words with my wife Fleur, who as a busy internal medicine specialist at Murdoch University is as equally exhausted. VNCA President Elect and Conference Chairperson Helen Power REACHING 21 IS A SPECIAL TIME AND USUALLY ONE WELL CELEBRATED. HOLDING THEIR 21ST CONFERENCE IN MELBOURNE THIS YEAR, THE VETERINARY NURSES COUNCIL OF AUSTRALIA (VNCA) ARE MARKING THE MOMENT, CALLING THEIR CONFERENCE A GRAND PRIX EVENT. COMPANION EDITOR JUANITA GOLLAND CAUGHT UP WITH VNCA PRESIDENT ELECT AND CONFERENCE CHAIRPERSON, HELEN POWER TO TALK ABOUT THE IMPORTANCE OF THE CONFERENCE IN THE WORLD OF VETERINARY NURSING. “Twenty one years is very special for us. We have some vet nurses who come every year to the conference because they use it as an opportunity to catch up with each other. Some of them are life long friends who only see each other when they’re at conference each year. I always get a warm feeling when I hear about this. “Our conference is designed for all levels of vet nursing, from students, to those like myself who have been doing this for 30 years. And after 30 years I am still getting things out of the lectures. The other thing it does is reinforce how I am doing the right thing. “This year we’re running some advanced level lectures for those who have been doing the job for a while but it doesn’t matter what level you are at.” The international guest speaker for the Conference is Amy Breton, Emergency Head Technician at BluePearl Massachusetts. Amy is the President Elect of the Academy of Veterinary Emergency and Critical Care Technicians. “We always get a vet nurse or technician as our international speaker because we think this is the best way to promote the profession. We think it gives nurses something they can aspire to be. We want to remind our delegates that this person is ‘just like you’ and they deal with the stuff that you deal with every day, but look what they have done. “Quite a few of our delegates save up every year to come to the conference, taking time off, using their holiday leave just to be there so if we can inspire them then it makes it worth it. “This year we are expecting around 450+ delegates to attend, including some from New Zealand and Hong Kong. We are the biggest conference just for nurses in the Australasian region. “Because we are in Melbourne and because we now offer three days of lectures, we are finding some local practices will be sending a different nurse each day. It’s a great way for a practice to share the learning around. “And that’s what we are finding, practices who send nurses are empowering them because having attended a conference nurses are often more likely to take ownership of learning they can take back to the clinic. “Many practices help fund conference attendance as a way of rewarding staff and encouraging continuing professional development. Employers understand the benefits that come with having trained and fulfilled staff. “Over 50 percent of our delegates are first time conference goers. Sometimes if can be a hard thing for nurses to come on their own because they don’t know anyone or have existing social networks but we look after them and try to get them to come to all of our social events. Helen says the speakers for this year’s conference will provide a range of specialist and practical information. “We are running nine streams this year, with a good mix of workshops and lectures and we’re covering everything from clinical and surgical, to communications and management, and exotics. “We have David Clarke, looking at advanced dental procedures. David has lectured for quite a few years for us at the conference.” Other vets lecturing this year include Brendan Carmel and Rob Jones, both talking about the exotic patient and Professor Bruce Parry presenting both a lecture and a pathology workshop. “We also have high profile speaker and business coach Debra Templar with us this year. People still talk about her from a presentation she did at conference five years ago. “We identified early on that management and communications are crucial to the practice environment and in the past three years we have looked at the role social media plays in our practices. And this isn’t just managing social media in clinics but also about how we individually use social media. Things like ‘can you talk about your clients on your personal Facebook page’? “One of the things we’re keen to encourage is for our vet nurses with specialist knowledge to become speakers at conferences. It’s a nice environment because it’s not too threatening and we look after them. “We really have a variety of topics, information and skills our delegates can take back to their practices and use in their daily lives, not pie in the sky stuff.” The VNCA Conference runs from April 20 – 22 at the Pullman Albert Park, Melbourne. More information and the conference programme is available at vnca.asn.au 21 3 COMPANION | Q1 2015 COMPANION | Q1 2015 “In the past we had a lot of experience advocating on animal welfare and health issues but weren’t doing as well advocating for the profession. This has been a big change for us. “It’s all about the research and evidence. Our submission to the senate was based around AVA policy so we knew that part of it was strong. Our modeling was robust. We also did our research to get an understanding of the senators we might face - what stance they were taking on this issue and what they may be after from us. “And you also need to be ready for questions from left field, something you just aren’t expecting. At one point I was being asked about vet nursing courses and that was not something I had expected. It’s a bit of learning on the run. Fortunately you can take questions on notice and then provide the answer in writing which is something I had to do. The good fight LATE LAST YEAR, THE SENATE REJECTED THE AUSTRALIAN GOVERNMENT’S PROPOSED CHANGES TO HIGHER EDUCATION. THE AVA CAMPAIGNED AGAINST THE REFORMS BECAUSE OF THE LIKELY EFFECT ON THE FUTURE VIABILITY OF THE VETERINARY PROFESSION. 22 • Veterinary courses are expensive to deliver with significant laboratory, technological, clinical and live animal inputs. • Veterinarians have lower earning potential than other similar professions with a starting salary of $47,330 and average total income of $77,000 (2011-12 tax return data). Veterinary remuneration compares unfavourably with graduates of similarly-priced courses – for example average total income for medical GPs in 2011-12 was $149,000 and for dentists was $147,000. • Veterinary schools are already underfunded and this was acknowledged in the report of the Review of the DemandDriven Funding System. “While I was there representing the AVA, I shared the table with representatives from two other industry groups. At one point one of the senators was quite aggressive in their questioning of one of these groups. Fortunately that was spared for me on this occasion.” • Veterinary students are predominantly females (around 80-90%) who often reduce their employment while looking after children. The new arrangement will severely disadvantage these women. Debbie’s enthusiasm to fight for the veterinary profession stems from the years she spent in working and managing three practices. She has been more recently involved in policy and advocacy work for the AVA. She was also President of the NSW Division in 2007. • As the course requires a large amount of face-to-face class time and clinical placements, veterinary students find it extremely difficult to maintain any reasonable casual employment to help fund their education. Debbie says she reacted immediately when the proposed reforms were announced in the budget in May last year. (Source: AVA Submission to the Inquiry into the Higher Education and Research Reform Amendment Bill 2014) “Straight away it was obvious to me that these reforms were going to be a big impost on vets well into the future. And it’s not just new students. It’s anyone with an existing HECS debt. So the team got to work immediately. So how does a vet find themselves in front of a senate committee speaking against these reforms? Companion Editor Juanita Golland speaks to the AVA’s Senior Policy Officer, Debbie Neutze, to find out. “One case we could easily see was that the proposed changes to the HECS debts to a rate the same as the yield on 10 year bond rate would really effect all vets. But in particular this affects our female vets because if they take time off to raise families, while they aren’t earning, their loans would have continued to increase. And given women are now entering our workforce at high rates this is a terrible situation. “We had prepared our written submission, we had spoken with the various minders of ministers, shadow ministers and cross benchers to outline our position and then I was there, fronting the Committee. “It would be a scary prospect for a woman to be out of the workforce to spend time with young children to see her education debt rise and rise. And this would affect anyone who had to take time out for any reason. “To be honest, it’s a bit scary, sitting in a room facing a group of senators, and a range of other people and not really knowing who all of them are or what their vested interests may be. I did notice that one of the Minister’s Senior Advisors, someone we had met with to discuss our issues with the reforms, was sitting directly behind me. “As a mother of two now grown up boys, I know how hard it can be to balance the demands of work and family. We need to reduce the amount of stress, and this includes financial stress that comes with this profession.” Debbie says the key thing she has learned when facing a senate committee is to be prepared - for anything. • Veterinary qualifications require 5-7 years of university training. “Actually I was so keen I sent my response to a question on notice even before they sent me the details on how to respond. “Having a sustainable workforce is already one of the priorities of the AVA. With the announcement of these reforms we immediately started modelling the impacts this would have on the profession. “However, I was proud to be there and to be representing my profession, to get to this point required a lot of work for a lot of people, from our National Public Affairs Manager, Marcia Balzer, who worked with me on the modeling and submission, our President, Julia Nicholls who was out facing the media and pushing the AVA’s objections to the reforms, and Graham Catt our CEO who met with various politicians. It really was a team effort. 3 The AVA argued the following reasons why the impacts of the reforms would be severe: At the time of writing this article, it looks like the Government has given up on this part of the legislation saving future vets and those with outstanding HECS loans a lot of money. “Becoming a vet is often a ‘calling’. We know that over 60 percent of people decide they want to be a vet by the time they are 10 years old. When people apply to do vet science they aren’t looking at the fees and income so it’s often not until they are finished the course that these become an issue. “It would be a very sad situation to find that the return on investment might be so poor that you are simply better off not doing something you are so passionate about.” What Deb said at the inqu iry: In response to a question of cutting funding to university to increase competition: “I am suggesting that those cuts [to university funding], if we take them alone, are too big, but if we actually put them in amongst everything else and compound that with what everything else in this bill generates, then it is a real failure for the veterinary profession.” In response to Senator Kim Carr’s question about workforce planning: “… the trouble is that the demand-driven system relies on the fact that, because there are no jobs, people will not apply for the course. That will never be the case in veterinary science. The demand for veterinary science is very driven by the passion to work with animals. We already know that we have low salaries.” In response to Senator Rhiannon’s question about how fee deregulation would ‘play out’: “Once we increase these fees significantly, we know that the people who come from rural areas will be unlikely to take up positions in universities where they know they are going to have a large debt. They are the people who tend to return to rural practices.” In response to Senator Rhiannon’s statement that the AVA’s modeling was ‘very interesting’: “The assumptions in the modelling that is in our submission for CPI and the 10-year bond are based on the paper that was put together by Bruce Chapman and Timothy Higgins.” (Source: Hansard, Education and Employment Legislation Committee, Higher Education and Research Reform Amendment Bill 2014, Wednesday, 8 October 2014) 23 3 COMPANION | Q1 2015 COMPANION | Q1 2015 3 ADVERTORIAL Introducing your new anaesthesia community When words fail, numbers talk. Introducing the Hill’s™ Healthy Weight Protocol TRADITIONAL METHODS OF BODY CONDITION SCORING PROVIDE INACCURATE ESTIMATIONS OF IDEAL BODY WEIGHT IN OVERWEIGHT PETS. THE FAILURE TO ACCURATELY DIAGNOSE THE IDEAL BODY WEIGHT FOR A PET WILL RESULT IN OVERESTIMATION OF THE CALORIES REQUIRED FOR WEIGHT LOSS. AS A RESULT, PETS WILL BE “SET UP” TO FAIL FROM THE START OF THE WEIGHT LOSS PROGRAMME. That is why we are pleased to introduce the new Hill’s™ Healthy Weight Protocol, a breakthrough approach to diagnosing and managing weight problems developed from a multi-year study by the University of Tennessee School of Veterinary Medicine. HOW THE HILL’S™ HEALTHY WEIGHT PROTOCOL WORKS CANINE MORPHOMETRIC MEASUREMENTS FELINE MORPHOMETRIC MEASUREMENTS Perform measurements using a tailor’s tape. For measurement of circumference, wrap tape snugly. Perform measurements using a tailor’s tape. For measurement of circumference, wrap tape snugly. 1 Cranial length Measure from the level of the medial canthus equidistant between the eyes to the external occipital protuberance. 1 Head circumference Measure circumference by placing the tape equidistant between the eyes and ears at the widest part of the head. 2 Thoracic circumference Measure the girth at the level of the heart (6th-7th rib, just behind elbow). 2 Head circumference Measure circumference by placing tape equidistant between the eyes and ears at the widest part of the head. With just two simple steps, the Hill’s™ Healthy Weight Protocol gives you a new, objective and clinically proven diagnostic tool to help you talk about weight. 3 Front leg circumference Measure circumference at the midpoint between the carpus and the elbow. Step 1 Weigh the patient and take a few easy measurements 4 Front leg length Measure from the proximal edge of the central foot pad to the point of the elbow (olecranon process). Carpus must be straight. 3 Front leg length Measure from the proximal edge of the cranial foot pad to the point of the elbow olecranon process). Carpus must be straight. Step 2 Go to the Hill’s™ Healthy Weight Protocol e-tool at www.hwp.myhillsvet.com.au 5 Hind leg length Measure from the proximal edge of the central foot pad to the tip of the hock (dorsal tip of the calcaneal process). Tarsus must be straight. • Calculate ideal weight • Receive customised feeding plans Post questions, read answers, and comment on discussions around all aspects of anaesthesia in this free, online, global anaesthesia community of your colleagues and peers. find out more at alfaxan.com.au/community or talk to your Jurox Territory Manager • Access tools to monitor progress and keep patients on track • Ensure a healthy weight for a lifetime 4 Hind leg length Measure from the proximal edge of the central foot pad to the tip of the hock (dorsal tip of the calcaneal process). Tarsus must be straight. 6 Body length Starting from the base of the tail, measure along the dorsal midline following the contours of the back, neck and head to the proximal edge of the nose pad. THE HILL’S™ HEALTHY WEIGHT PROTOCOL ALLOWS YOU TO: • More accurately assess an overweight patient’s ideal body weight • Engage pet owners with objective numbers they can understand • Create a customised feeding plan based on the patient’s ideal body weight • Provide tools to monitor progress and keep patients on track to successful weight loss. www.jurox.com.au Customer Service 1800 023 312 ® Registered Trademark of Jurox Pty Ltd 24 ™’s owned by Hill’s Pet Nutrition, Inc. © 2014 Hill’s Pet Nutrition Pty Ltd. HIMA-HB-1400C690. Repeatable. Reliable. Relax. 25 3 COMPANION | Q1 2015 COMPANION | Q1 2015 New kids ON THE BLOCK •E NCOURAGE US TO FIND OUR OWN ANSWERS AND INVOLVE US IN YOUR CASES Christine McGuiness Adelaide University Student Christine McGuiness with Brian O’Donohoe Tips to help future companion animal veterinarians Feedback is a valuable thing. It often provides insight into points we sometimes miss. Here, Adelaide University student Christine McGuniness offers some advice for practitioners who accept students for placements in their clinics. You’ve all been there. Whether it was last year or last millennia, I’m sure many of you look back on your days at Veterinary School quite fondly…the practicals, the parties and the inspirational lecturers. Now you’re a registered veterinarian, and a student has bravely requested to spend some time at your clinic on placement. How do you connect with them? How can you impart your years of wisdom and understanding onto these students who may have an extremely different experience of veterinary education? Here are some things that you can do to most effectively teach the next generation of companion animal veterinarians: 26 Aashima Auplish University of Melbourne Aashima in the Himalayas teaching about post-exposure prophylactic steps taken for rabies prevention Seeing the veterinary world Alas, it seems being a ‘vet’ student isn’t quite all about endlessly cuddling puppies and fostering stray kittens. While consensus is generally something akin to the aforementioned, I have recently been fortunate enough to uncover yet another realm of veterinary science. We have been raised next to the internet. Most of us carry it in our pockets on a daily basis. We learn best when we have to search for ourselves, and actively engage with information. Don’t be afraid to afford us partial ownership of a case by letting us draft a management plan or history that you can later tweak. University can only offer us a limited amount of practical skills training. The opportunity to increase our experience and dexterity is always appreciated. Admittedly, we all commence the degree convinced we will become clinicians, and I was guilty of such, that is until this year. Being a recipient of the University of Melbourne Dreamlarge Grant in April 2014, two other vet students and I set about implementing a two-week, rabies-based educational intervention program in the foothills of the Himalayas in northwest India. Furthermore, our careers are predicted to be undermined by the ‘Dr. Google disease’ and our reputations will likely be under continuous and instantaneous scrutiny. We need your help in preparing for this plague, help us understand why you use particular information sources, and how to delineate reliable from defective. Working in collaboration with the Australian-based non-for-profit organisation, Vets Beyond Borders, we educated an estimated 9,000 students, covering several regions of urban and rural Sikkim. Simultaneously, questionnaires were administered in order to measure the efficacy of the educational approaches and baseline levels of awareness amongst participants. •U NDERSTAND WHAT LEVEL WE’RE AT, AND PUSH US PAST THAT POINT A ten-minute conversation at the start of placement will easily establish what knowledge you expect of us, and what we have actually been taught. This will also prevent you incorrectly making assumptions about our skill level, and throwing us in the deep-end before we’re ready to swim. We are also extremely grateful of any time taken to teach us new skills, and often delight in the challenge of being pushed. • BE PATIENT it may seem obvious, but we’re still learning. Please remember that a veterinary practice is an incredibly intimidating place for most students. We are continually under pressure to maintain professionalism, display a high level of knowledge and complete tasks we may have only performed a few times previously. We will make mistakes, but would greatly appreciate it if you turn these into a teaching opportunity. 3 It was found that certain approaches used resulted in improvements of knowledge by up to 40% following the educational portion of the sessions. The months upon months of preparation had been well and truly worthwhile, and it was then I recognised that public health was path for me to follow. Many zoonoses such as rabies commonly fall under the neglected category, establishing endemicity in poor, low-resourced rural communities throughout the developing world. The official World Health Organization list of neglected tropical diseases includes a subset of endemic, or ‘neglected zoonotic diseases’, inclusive of rabies. Through my work and my research, and this new-found personal interest, I found myself applying for a student internship at the World Health Organization Headquarters in Geneva. And I was successful. Georgia Ladmore Charles Sturt University ASAVA 2014 student scholarship recipient Graduates - where are they now? After registering as a veterinarian in August 2014, I must have missed the memo that Charles Sturt University graduates are supposed to tend to ruminants for a living. I excitedly took a job as a primarily small animal veterinarian in a small practice. I am spoilt to have a referral hospital literally minutes away, and a very supportive, close-knit team within the practice. There are always smiles, often laughter, and usually bad puns within the walls of our clinic. Some days I peak through the window and see sunshine that makes me crave farm visits in the sun, whilst other days I gladly watch a storm from inside. Some days I palpate uteri that make me feel like I’m in bovine practice like many of my classmates, but often I am glad that the beast objecting to my clinical exam weighs 40kg rather than 1000kg. WHICH CASES HAVE PROVED THE MOST SATISFYING AS A NEW GRADUATE? For me, many of the most satisfying cases have not been sick puppies that bounce back to health, nor surgeries completed to textbook perfection. Instead, the cases have surprisingly given me the most personal satisfaction have been the palliation of much loved family pets through their final weeks and months. There is something very heartening in being able to share within the bond between clients and pets, and to comfort clients with opportunities to farewell their beloved family pet. This aspect of veterinary medicine was one that I never fully appreciated as a student whizzing through fortnightly placement blocks. WHAT ADVICE DO YOU HAVE FOR VETERINARY STUDENTS AND NEW GRADUATES? Placement is exciting for a student. It is the privilege of learning from clinicians with a wealth of knowledge, experience and prowess. These simple things can help us get the most out of our placement, and ensure we have a positive experience of your clinic and the industry overall. Additionally, students who are so actively engaged will likely afford your clinic greater benefits. From October to December 2014, I immersed myself, head first into the global public health realm and had the opportunity to meet a series of mentors and inspirational individuals that allowed me to appreciate exactly why I was studying veterinary science – to participate in the control and eradication of these diseases of poverty – securing livelihoods and saving lives. I couldn’t stop asking myself, what could be better? The One Health approach, of close collaboration between human and animal sectors had now become a philosophy and I have no hesitation in concluding that it was one of the most enriching experiences of my veterinary journey, thus far. On behalf of all students you’ve hosted, taught and mentored, thank you for your time, generosity and commitment to raising the next generation of veterinarians. So back I go to university in 2015, where despite being trained to be a clinician, I will continue to dream about veterinary public health, waiting to continue my pursuit into this realm. Also, prepare your significant other for the animals that will be brought home from work. Some may be for a short while, whilst others may be indefinite. I firmly believe that this is a practice reality that should be embraced rather than avoided! Christine McGuiness Aashima Auplish Georgia Ladmore A wise friend suggested that I undertake an emergency placement in final year. Every day in practice, and even more often on call, I reflect upon the skills and wisdom gleaned on this placement. When you reach practice, understand that it will be tiring. On my first day, a senior vet told me that the first few months were going to be spent feeling completely exhausted by day’s end. Five months in, and those days are less common. I am grateful for his insightful comments which helped to manage my self expectations. 27 3 COMPANION | Q1 2015 COMPANION | Q1 2015 Samantha Ellis Sydney University Genevieve Teo Sydney University Sam Ellis pets, Oreo the goat, and Tibby and Martha Sydney University 4th year students expose their talents Changing paths It’s the first year of my vet degree. We are in a Professional Practice class and the lecturer makes the comment that, obviously, all of us have been dreaming about becoming vets since we were really young. Most of the room agrees. I however feel guilty, as I am a recent convert to the profession. Does that mean I won’t make as good a vet as the others? The short answer is no. I may have taken the long road. I may have had my heart set on a different life for myself. I may have already completed a degree in science, and like all other scientists wanted to follow the path of medicine or research. But things happen that we can’t help. Life pushes us in directions that we never expected and all of a sudden we are going down a very different path. That divergence from my plan came from something as simple as a sick rooster. Seeing him suffering and desperately wanting to help, my mind was changed at that moment. I want to dedicate the rest of my life to helping those that cannot help themselves. 28 While I have only been on this path for a short time, it has been the most exciting and rewarding of my life. I have a future mapped out that I am passionate about, I have made some great friends, and the best part is, I have no idea where I will end up in my veterinary career. It is an exciting prospect. In the meantime, I enjoy every day - even the enjoyment and absolute satisfaction that I get from spending time with the new additions to my family. My sheep and goats, which is an odd choice for a companion animal, but they are the most fascinating creatures I have ever had. If it weren’t for my recent career change I would never have contemplated such animals as pets. And they are definitely enjoying their current lifestyle. So whether someone has been dreaming about becoming a vet since they were six or has only recently made the decision to follow this path, in the end we will all make amazing vets as it is the one profession where you can let your heart control you, and dedicate all your time to helping creatures that ask for nothing in return. Lastly, as someone once told me, ‘It is not what we think and feel about animals, it’s what we do’. And as future or current vets, out potential to ‘do’ has no limits. Samantha Ellis A peak under the overalls In 2014, the University of Sydney’s fourth year vet students stripped their white coats for the faculty’s 10th annual charity calendar, not expecting that they would soon be baring all to the world. The nude calendar, Under the Overalls, was an effort to raise funds for Greyhound Rescue, a Sydney-based organisation that aims to find homes for ex-racing greyhounds. It featured a total of 34 students posing with a tasteful assembly of dogs, horses, calves, sheep, alpacas and even a fish! Students who did not model for the calendar helped in the planning and organisation of the shots and took on and other behind-thescenes roles. The calendar is a long-standing tradition at the university and doubly serves as a fantastic bonding experience for the students in their final months together as a class. “Working with animals was the best part of the shoot and made the whole experience much less awkward. Concentrating on getting the animals in the right place and keeping them happy was the 3 main focus for everyone so a lot of the awkwardness was lost in the process”, Kara Altman, one of the student organisers said. “Our animals often chose the exact location of the shoot by sitting down in the middle of it and on multiple occasions, walked off the set entirely leaving their human model alone.” This year, the students took it upon themselves to extend the outreach of their fundraising efforts and raise awareness for their cause among a wider community. The success was overwhelming as the calendar received unprecedented international recognition. In just under a week after its debut on Facebook, the calendar went global, hitting the Daily Mail in the United Kingdom and making the front page of BuzzFeed. Articles featuring the students going the ‘full monty’ were published in more than nine languages in at least 22 countries, covering every continent except Antarctica. The country that bought the most calendars after Australia was Germany. Kara, on behalf of her class, acknowledged the tremendous support they received as the main reason for their fundraising success. “We, and the greyhounds, would like to thank each person involved in producing the calendar, and every one from around the world who has purchased one and sent us messages of support. We hope you loved the finished product as much as we do.” Genevieve Teo 29 3 COMPANION | Q1 2015 COMPANION | Q1 2015 3 T N E D U T SHIPS S L SCHO AR The ASAVA student scholarship offers our student members valuable continuing education as well as an opportunity to network with like- minded professionals. It’s our way of thanking our student members for their commitment to the veterinary profession. Please send your written submission addressing the above criteria together with your resume and outline, in no less than 1500 words, why you would benefit from receiving the Student Scholarship. In return, we ask that each recipient: If you require assistance with your application, please contact Melissa in the ASAVA office on 02 9431 5090. • Provide a written report of 500 words in relation to the ASAVA 2015 conference for publication in the post conference issue of Companion • Personally present at an on campus event, provide a report on the ASAVA 2015 conference, or publish a report on a nominated student website/social network site. There are three ASAVA Student Scholarships on offer for the ASAVA 42nd Annual Conference on the Gold Coast, 9-13 August 2015. We urge all our ASAVA Student Members to apply for this scholarship to benefit from an outstanding continuing education program and networking opportunities. Each scholarship will include: • Full registration to the ASAVA 42nd Annual Conference • 5 nights accommodation in Broadbeach on the Gold Coast • Return airfares from the capital city nearest the student’s campus. Selection criteria: • The scholarships are open to current ASAVA Student Members across Australia • Applicants should ideally demonstrate involvement in and commitment to small animal practice and/or the ASAVA • Applicants may provide examples of specific involvement and use supporting references where available • Applicants should demonstrate an intention to develop career opportunities in the small animal veterinary profession, and may provide examples of proposed or completed work experience gained. 30 Please send applications to melissa.ode@ ava.com.au or mail to: Suite 40, 6 Herbert Street, St Leonards NSW 2065. Applications close 15 June 2015. Nominations for these Awards will be open online from April 2015 www.asavaconference.com.au Some feedback from past scholarship recipients: “ASAVA set the bar spectacularly high. The ‘happy hours’ and breakfasts throughout the week were a great way to socialise. Wednesday night’s entertainment at Dreamworld was filled with food, extreme rides and dancing, followed the next evening by the Annual Awards Dinner which was all class.” Marianne Hevern from The University of Melbourne, 2014 Scholarship recipient “As a final year veterinary student from Charles Sturt University, I had the good luck and incredible experience of attending the ASAVA conference on the Gold Coast in August, 2014. Four jampacked days, three subject focuses, and two other student representatives made for one incredible, educational, social week as a student on an ASAVA conference scholarship!.” “During the week of the 19th August to the 23rd of August, I was fortunate enough to attend the 40th Annual ASAVA Conference on the Gold Coast. As a student nearing the end of my undergraduate degree, this opportunity provided by the ASAVA was very exciting and beneficial to my learning.” Georgia Ladmore from Charles Sturt University, 2014 ASAVA Scholarship recipient Jess Pendlebury from Charles Sturt University, 2014 ASAVA Scholarship Thomas Vowell, 2013 ASAVA Scholarship recipient “The snapshot I was given into ‘life after vet school’, has definitely excited me and given me new enthusiasm towards working hard to finish uni and to do well. I can now see the ‘light at the end of the tunnel’, which although I am still a few years away, I am more excited than ever to reach. I cannot thank ASAVA enough for the incredible opportunity I was given.” Exclusive Insights KENT, UK Veterinary Tour 23 - 26 November 2015 + attend the London Vet Show! “I am honoured to have been selected and thank everyone at the conference for being so welcoming. It is a real credit to Monika and the ASAVA team for putting on such a successful event. I encourage all vets and veterinary students to get involved with ASAVA. I look forward to being involved in many more.” Dennis Woerde, 2013 ASAVA Scholarship recipient ASAVA Companion January 2015 - AVAPM.indd 1 1/23/2015 9:49:09 AM 31 3 COMPANION | Q1 2015 ASAVA accredited hospitals The ASAVA Hospital Accreditation Scheme recognises companion animal practices that achieve the highest levels of quality health care and practice management in innovative, state-of-the-art hospital facilities. Those hospitals that gain accreditation set a benchmark to inspire other small animal practitioners when assessing their own facilities and standards. It also operates as a kind of quality assurance program for clients, promoting excellence in veterinary practice in three main areas – medical records, radiological records and the facility itself. In this edition of Companion we look at two hospitals that are at different points in their accreditation history. Bundoora Veterinary Clinic and Hospital located in the northern suburbs of Melbourne is a doyen, having been an accredited hospital since 1988. Kirrawee Veterinary Hospital has a different story, having been accredited in the past they were re-accredited in 2012. Bundoora Hospital building to improve our traffic flow and efficiency. It made us examine our customer service and treatment regimes and gave us the confidence for external examination. “My business partner, Roger Clarke, was President of the ASAVA and also became President of the AVA, so we obviously had a lot of interest in the scheme. There were a lot of things we had to do to become accredited and it took some time, but it was one of the best things we have ever done and was well worth the money we spent.” Brian believes that his current staff rise to the task of maintaining their accreditation status. “Accreditation has resulted in numerous improvements to our hospital. Initially it encouraged us to spend money on our 32 from 2004 and Hospital Director, Simon Ilkin says when their accreditation lapsed a few years later it was a difficult thing. “I have always had a little bit of regret that we stopped being an accredited hospital, and we were always planning to reapply. We’d gone through a lot of staff changes and so it was put on the backburner. I came into the practice in 2010 and spent 2011 working on the accreditation process. “This is one of the things I really wanted to achieve because it really reinforces our quality control. So we were very excited when we became accredited again and received our plaque at the Conference in Perth in 2012. “We were fortunate that we didn’t have to make extensive changes. We started to grow in staff numbers and we needed to adjust and keep up with standards. The most important thing when we decided to apply was to make sure our staff were involved.” Brian O’Donohoe knows the importance of ASAVA accreditation. His practice first joined the scheme 27 years ago. The Bundoora Veterinary Clinic and Hospital, located 16 kilometres north of central Melbourne, provides surgical, medical and critical care as well as general health care for small animals. It has a staff of 15 full-time vets and 18 vet nurses, and they are available 24 hours a day. Roger started the clinic in 1969 and has run the practice since opening. Brian joined the staff in 1979 and became a partner in 1981. COMPANION | Q1 2015 “We have found that many of our clients recognise accreditation is about hospital standards, as in human hospitals, and not just being part of a veterinary group.” “It encouraged our staff to strive to improve our hospital standards and gave them confidence to recommend and believe in our service. “They enjoy the challenge. They think it is a good thing to work to improve standards. We give a staff member a part of the scheme to get up to scratch and that becomes their task. It’s a very important part of keeping our standards going. “We also find that being members of the scheme is helpful for new graduates. They feel more comfortable knowing they are going to a practice where there is going to be good standards and a positive learning environment. This is no mean feat. Kirrawee Veterinary Hospital employs 29 staff in total, including ten vets and ten full time nurses as well as casual staff. “We assigned different aspects of the accreditation process to individual staff. If any staff member had a particular field they were interested in we would assign that to them. “We also found that staff were assessing their colleagues and making suggestions on how to continue to develop our standards. “One example of how we worked was we left a copy of the standards in the pharmacy and we assigned two people to work on it, but allowed others to review it. It meant we were getting input from across the clinic.” Practice Manager Leanne Hogan says having their full time nurses working on a rotation system helped greatly in the process. “Because of the rotation system our nurses understand all aspects of the clinic. This means they are all trained at a high standard. And while this is important for the long term running of the clinic it also means they can comfortably make suggestions on how to improve the way we are doing things. “What is also interesting is that some our long term nurses who had previously been full-time employees, and are now working with us on a casual basis also contribute. They come in to work on the weekends and often see things we can improve that we miss.” “It’s like the Red Queen in Alice in Wonderland, you always need to keep running and you have to run twice as hard if you want to get somewhere else. 3 “Having an internal review and an external assessment really puts you on the right track to meeting a high standard. We also find the ASAVA manual is a great help. “Having accreditation means we can use the accredited hospital logo and clients can recognise the high standard awarded to us and that we aim for each day. And that can only help to build our business.” For more information on the accreditation process, visit www.ava.com.au/asava/hospitalaccreditation for full details including the manual of standards and frequently asked questions, or contact the ASAVA office on (02) 9431 5090 or [email protected] Simon acknowledges that things are changing constantly and there is a need to keep up. Kirrawee Hospital “As Principal, being in the scheme makes you look objectively at what you are doing. No one really likes being examined by their peers, but the inspectors see things you don’t see often they point out things that are quite obvious. “It may become harder for us to remain in the scheme as our clinic ages. We will need to spend money to change and continually improve. But we know it’s a good thing and it forces you to keep a standard.” Kirrawee Veterinary Hospital is located about 25 kilometres south of Sydney CBD in ‘the Shire’. It was established by Bill Ilkin in 1975 who was determined to make it not only one of the best clinics in the country, but also one of the happiest. The clinic was an accredited hospital 33 3 COMPANION | Q1 2015 COMPANION | Q1 2015 Got problem patients? We have the answer. THE GOLD COAST IS CONSIDERED ‘FAMOUS FOR FUN’ BUT FOR THOSE WHO ATTEND THE ASAVA CONFERENCE TO BE HELD THERE IN AUGUST THIS YEAR, IT WILL ALSO BE FAMOUS FOR FINDING WAYS TO DEAL WITH ‘PROBLEM PATIENTS IN PRACTICE’. This, the 42nd annual conference of the ASAVA, is all about looking at ways to deal with all those patients who present with conditions that are challenging to diagnose, treat and manage, especially those complicated cases we see in our practices. This year we have multiple streams covering emergencies, surgery, endocrinology, imaging, neurology, oncology and cardiology. Our speakers, just to name a few, include; •C hris Tan from the University of Sydney who will look at surgical issues •G raham Swinney from IDEXX, who will give an update on endocrine emergencies •F iona Campbell who will look at emerging issues in cardiology •D aniel Chan from the Royal Veterinary College of London, who will investigate issues in emergency medicine • And Mary Barton, who will discuss one of our many hot topics – antimicrobial resistance. Yet again, the schedule of social events provides a great accompaniment to the education elements of the conference. Our breakfasts, dinners, and happy hours will offer you the opportunity to catch up with colleagues and meet and make friends, old and new. The Party Night at Movieworld will offer you the chance to get up close and personal with some creatures you may never see in practice, a Tasmanian devil, the odd coyote, a cat with a severe lisp and even a leghorn chicken! I can’t imagine the problems they would present. As for the other ‘fun’ you may have on the Gold Coast, well you can always go off the beaten track. Some of the less well-known attractions include, the Currumbin Wildlife Sanctuary, the Tamborine rainforest skywalk, the David Fleay Wildlife Park or the Tooloona Creek circuit. ASAVA EVENTS CALENDAR april 8th Webinar 8pm Diagnosing haemolytic anaemias - with a focus on IMHA Karen Jackson february march 11th Webinar 8pm Behaviour modification Katrina Ward 25th Webinar 8pm Complications experienced during anaesthesia in common surgeries Thierry Beths 11th Webinar 8pm Chronic kidney disease in cats Marcus Gunew may 6th Webinar 8pm, Urinalysis Sediment Exam 24th - 29th PANPAC Conference Brisbane Convention and Exhibition Centre 29th Small Animal Veterinarians Workshop Sponsored by B Braun 9am to 5pm, 9.5 Vet Ed points. Room P5, Plaza Level, Brisbane Convention and Exhibition Centre. 3 june 10th Webinar 8pm Thyroid & parathyroid disease Darren Fry Topic 1: Latest Advances in Open Wound Management. Topic 2: Complex Wound Closures. http://conference.ava.com.au/workshops. Of course there are all the other wonderful things the Gold Coast is known for including the beaches, the beaches and the beaches. Oh and the odd theme park. How can you miss this wonderful event? I look forward to seeing you there. Adrian Choi, President ASAVA july August september 15th Webinar 8pm Otitis Linda Vogelnest 9th - 13th ASAVA 42nd Annual Conference Problem patients in practice Gold Coast Convention and Exhibition Centre Topics: emergency medicine, surgery, endocrinology, imaging, neurology, oncology and cardiology www.asavaconference.com.au 16th Webinar 8pm In house cytology Karen Jackson 19th | Webinar | 8pm | FELV and FIV review | Julia Beatty october november december 12th - 13th ASAVA Feline Conference Crowne Plaza Coogee Beach, Sydney Julia Beatty and Vanessa Barrs 11th Webinar 8pm Mediastinal shift in thoracic rads Cathy Beck 9th Webinar 8pm Use of NSAIDS in cats Richard Gowan 14th Webinar 8pm Congestive heart failure Rita Singh 34 35 3 COMPANION | Q1 2015 COMPANION | Q1 2015 3 ADVERTORIAL Comfortis® The #1 canine flea treatment recommended by Australian veterinarians1 WITH MORE THAN 13 MILLION DOSES DISPENSED SINCE LAUNCHING IN 2009, COMFORTIS® HAS EARNED THE TRUST OF VETERINARIANS THROUGHOUT AUSTRALIA AND NEW ZEALAND AND IT’S NOT HARD TO SEE WHY. Studies show that Comfortis starts to kill fleas within 30 minutes in dogs and cats and is 100% and >95% effective in 4 hours in dogs and cats respectively,2,3 providing rapid and lasting relief from fleas for a whole month.4-6 Comfortis kills fleas so quickly that it minimises the opportunity for fleas to feed and reduces the clinical severity of skin disorders including flea allergy dermatitis (FAD) and pruritus in dogs and cats.4-8 Due to its proven efficacy and speed of kill, supported by trial data2-8, and borne out by field use experience, Comfortis has earned a reputation as a trusted solution to flea problems. Pet owners trust their vet’s recommendation and, as such, it’s important that you continue to recommend a product that works first time, every time. With dual dog and cat branded packaging about to hit the Australian marketplace, Comfortis will be convenient for pet owners trying to eliminate fleas without requiring veterinarians to stock additional lines of flea products to cover both species. Combined with the convenience of a beef flavoured chewable tablet, oral administration ensures Comfortis won’t rub or wash off over the summer months. Elanco, the manufacturers of Comfortis, understand the key role veterinarians play in assisting pet owners to help their pets live longer, healthier, higher-quality lives and we work hard to drive sales back through veterinary clinics and in turn, deliver on our mission statement; ‘Helping vets help pets live longer, healthier, higher quality lives’. Just for FUN To book a training session for your staff or discuss your point-of-sale needs, please contact your local Elanco representative, or call Elanco Technical Services on 1800 995 709. Elanco lives this mission statement though the support of vet-driven charitable organisations such as Pets In The Park and veterinary-exclusive pet owner promotions designed to keep product sales in your practice. We would like to take this opportunity to thank the veterinary community for your continued support of our full range of products and services. ARGENTINA’S DOG WALKERS THE FIRST TIME YOU COME ACROSS THEM CAN BE QUITE DAUNTING THEY TRAVEL IN A GROUP, TAKE UP THE WHOLE FOOTPATH AND SOME APPEAR QUITE MENACING. BUT TAKE A MOMENT TO LOOK CLOSELY AND YOU NOTICE A SENSE OF CALMNESS - SOMETHING A WESTERNER MIGHT NOT EXPECT IN A PACK OF EIGHT, NINE AND SOMETIMES TWENTY THREE DOMESTICATED DOGS TETHERED TOGETHER. They are waiting for their human overseer to return. He, or she, has hitched them to a post on the footpath, away from motorised traffic, while collecting or returning them to their home - usually in an inner city apartment block. On return, the overseer gathers their leads and continues on their journey, peacefully. This overseer is one of the many somewhat romantically titled ‘Paseadores de perros’, and this strange collection is a very common phenomenon in the capital of Argentina, Buenos Aires. These dog walkers work in the more influential suburbs of Buenos Aires, the profession beginning after the economic crisis of 2001. Having a dog walker is considered a status symbol, and with around 500,000 dogs living in Buenos Aires the paseadores are kept busy. Some dog walkers travel around 16 kilometres a day. And while there is often an obvious leader in the animal pack (that’s the one who is always at the front), the dog walker keeps a tight reign. The dogs know the rules, they rarely bark or fight and will stop and wait politely if one of the group just can’t hold on until they get to the park. DID YOU KNOW? IN THE UK… Australian cats are not permitted to enter the United Kingdom unless they have a certificate from Australian veterinary authorities confirming they have not been in an area where Hendra virus has been confirmed in the 60 days before their planned trip. (Source Gov.UK). IN CHINA… With the growing numbers of middle class Chinese families, the pet care industry in China is booming. While only 7% of households have a dog, over $1.5 billion is lavished on pets each year, and this is expected to grow by 43% over the next five years. (Source: CNN). IN PERU… When visiting Peru you often see cages housing many guinea pigs. However ‘cuy’ is a very popular dish served up in many Peruvian households and restaurants particularly in rural communities. It is estimated that around 65 million of the furry creatures are part of the menu each year. Eating guinea pig makes great economic sense. They take up little space and breed very quickly. The meat is a great source of protein and contains little fat. As for the taste, well it is said to be a bit like rabbit. It’s a way of socialising animals that appears to work well. References: 1. Cegedim: Veterinarians Comfortis Survey December 2012 (Australia) commissioned by Elanco. Survey data on file. Statistically significant difference in one-tailed test versus the number two veterinary recommended flea product for dogs. 2. Elanco study T9C060330, data on file. 3. Elanco study T9CUS100015, data on file. 4. Elanco study T9CAL0401, data on file. 5. Elanco study T9CAL0403, data on file. 6. Elanco Study T9CAU100039, data on file. 7. Dryden MW, Ryan WG, Bell M et al. Assessment of owner-administered monthly treatments with oral spinosad or topical spot- on fipronil/(S)-methoprene in controlling fleas and associated pruritus in dogs. Veterinary Parasitology, 2013; 191(3-4): 340-346. 8. Paarlberg TE, Wiseman S, Trout CE et al. Safety and efficacy of spinosad chewable tablets for treatment of flea infestation of cats. JAVMA, 2013; 242(8):1092- 1098. ©2014 Elanco, a division of Eli Lilly and Company Limited. Elanco and Comfortis are trademarks owned or licensed by Eli Lilly and Company, its subsidiaries or affiliates. 36 37 37 3 COMPANION | Q1 2015 COMPANION | Q1 2015 3 A dog called Gus Late last year Companion Editor Juanita Golland heard about a letter, a eulogy to a recently lost companion. This letter was written in the days following the death of a beloved beagle named Gus. The letter’s author, Dennis Brown paints a picture of his life with ‘Gus’. He speaks of the care Gus received in his final days and the appreciation Dennis and his wife Helen have for their veterinary specialist Max Zuber of Gladesville Veterinary Hospital. With permission we have printed excerpts from this tribute to Gus. Make great, greater With VetConneCt® Plus, you Will Change the Way you do business VetConnect® Plus is the online diagnostic tool that makes it easier for your clients to say yes*, easier for you to identify abnormalities and easier for you to communicate with your colleagues and to the pet owner. With VetConnect Plus you can have Any Result, Any Time, Any Where. To find out more about VetConnect Plus and how IDEXX can help you change your practice for the better, visit vetconnectplus.com.au or call IDEXX on 1300 44 33 99 *Obtaining a baseline normal for the individual animal can be important. (ASAVA Standards of Care April 2013) 38 © 2015 IDEXX Laboratories. Inc. All rights reserved. All ® / ™ marks are owned by IDEXX, Inc or its affiliates in the United States and / or other countries. 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