Hactlink Q2 Final

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Issue No. 22
Quarter 2 – 2009
www.hactl.com
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Issue No.
Quarter 2 – 2009
22
Contents
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Published by:
Hong Kong Air Cargo Terminals Limited
6/F, North Office Block, SuperTerminal 1
Hong Kong International Airport, Hong Kong
Tel: (852) 2753 2222 Fax: (852) 2753 1333 www.hactl.com
Editorial and Subscriptions:
Corporate Communications
Hong Kong Air Cargo Terminals Limited
For subscriptions and comments on Hactlink, please contact us at:
Email: [email protected] Tel: (852) 2753 2150 Fax: (852) 2753 2156
Electronic version of this newsletter is available for download at http://www.hactl.com/en/about/brochure.htm
Hactlink is a quarterly publication by Hong Kong Air Cargo Terminals Limited and is intended only as an informative journal on the company’s business activities and issues
related to the industry. No part of this publication may be reproduced, duplicated or transmitted in any form by any means without prior written permission of the Publisher.
© Copyright 2009 Hong Kong Air Cargo Terminals Limited
Issue No.
Quarter 2 – 2009
22
Message from
the Managing
Director
Despite the present difficult business environment, Hactl still insists on striving for service excellence and
maintaining our communication with the wider community, actively sharing our more than 30 years of air
cargo experience with the global airport community. Our efforts have yielded unanimous applause around
the region.
Recently, Hactl was honoured to be voted the “Best Air Cargo Terminal – Asia” at the 2009 Asian Freight &
Supply Chain Awards (AFSCAs). Organised by the reputable logistics publication Cargonews Asia, AFSCAs
is one of the most authoritative and prestigious awards for the freight industry in Asia.
After becoming the world’s first air cargo terminal operator to have obtained the IATA Safety Audit for
Ground Operations’ (ISAGO) registration earlier this year, we marked yet another major footprint on the
corporate milestones this year. We are proud to announce that we have successfully obtained the
ISO 14001 and OHSAS 18001 certificates, in recognition of our unfailing efforts in providing a safe and green
working environment for our staff as well as all SuperTerminal 1 (ST1) users.
Last but not least, special thanks go to Mr Clark Yeh, General Manager of Eva Airways, Hong Kong, for being
our interviewee in this issue’s “Chat Room” column. I hope you all enjoy reading this issue of Hactlink. All
your feedback and recommendations are most valuable to us.
1
NEWSFLASH
A Safer and Greener ST1
Over the years, Hactl has been making consistent efforts to provide a safe and green working
environment for our staff as well as all SuperTerminal 1 (ST1) users. We regularly review and improve
existing systems, provide relevant safety trainings and implement all the necessary environmentally
friendly measures throughout the terminal. Our efforts have yielded significant results.
in the
r Air Quality Standard
of “Good” class of Indoo
ard
nd
sta
the
ed
iev
cases
62
ach
we again
uced to only
rk injury cases were red
wo
r
ou
d
an
rs
yea
utive five
14001 and OHSAS
Terminal for the consec
sfully obtained the ISO
ces
suc
we
r,
yea
this
lement
es in 2005. Early
ents to establish and imp
compared with 113 cas
guidance and requirem
ing
vid
pro
rm
tfo
pla
pe
l
iversa
tation with res ct to
18001 certificates, a un
cedures and documen
pro
,
ets
arg
s/t
tive
jec
ob
necessary
a system with all the
Safety aspects.
ng
Environment, Health and
Cheung, President of Ho
ony was held. Mr C.K.
em
cer
ion
tat
sen
n
pre
atio
tificate
Kong Accredit
On 6 April, a special cer
ditation Officer of Hong
cre
Ac
ior
Sen
d
an
ors
future
cated Audit
red his insight on the
Kong Institution of Certifi
tificates to us and sha
cer
ful
ing
an
me
o
tw
Service, presented the
01 in Hong Kong.
development of ISO 140
2
On Environmental Protection
Sustain “Good” class of Indoor Air
Quality Standard
in the Terminal
Reduce energy consumption in light
ing by 5%
Enhance energy efficiency of cargo
handling systems/
building systems/facilities
Reduce paper usage by 30%
Achieve better recycle/disposal ratio
plastic and wood
of paper,
On Occupational Safety
Reduce the number of injury case
by at least 5%
“Zero” mobile equipment-related
injury at ST1
Issue No.
Quarter 2 – 2009
22
A Time of Glory
Hactl is honoured to be voted the “Best Air Cargo Terminal –
Asia” at the 2009 Asian Freight & Supply Chain Awards
(AFSCAs). Organised by the reputable logistics publication
Cargonews Asia, AFSCAs is one of the most authoritative
and prestigious awards for the freight industry in Asia.
This recognition not only bolsters Hactl’s determination to face
the challenges ahead, but also underlines the commitment of
Hactl and the whole airport community to provide innovative
and customised solutions to support Hong Kong as the
preferred regional air cargo hub.
Our Unfailing Contribution
At Hactl, security has always been one of the key elements that drive our success in providing unfailing cargo
handling services; and we believe experience sharing is of immense benefit to the whole airport community.
On 3 – 5 March 2009, Hactl management attended the renowned 2009 International AVSEC Conference
held at the Regal Airport Hotel. With the conference theme of “Forging Practical Strategies to Tackle Future
Challenges”, we took this opportunity to keep abreast of the latest developments in aviation security and
related technology.
Mr Kenneth Bell, Director, Service Delivery, was one of the speakers and panelists at the session:
“Effectiveness of the Regulated Agent Regime in Cargo Security”. He highlighted the role of the cargo
terminal in the supply chain as well as Hactl’s initiatives in the area of cargo security.
3
NEWSFLASH
Hong Kong – China’s Gateway
and Hub of the World
Air Cargo Europe has become widely recognised as a leading global industry event.
Senior executives from all over the world gather to exchange information and address
key issues that the whole air cargo industry is now facing.
This year the event was held on 12 – 15 May in Munich. Ms Lilian Chan, General
Manager, Marketing and Customer Service, was invited as a panel speaker in the
International Conference for the Global Air Cargo Industry, together with other
experts representing various sectors of the air cargo industry.
In the panel titled “Where will be the location of the next major logistics hub – Eastern
Europe, Gulf Area, China, Central America?”, Ms Chan presented the key strengths
and outlook of China as well as the competitive edges of Hong Kong as China’s
most dominant gateway and hub of the world. Fruitful discussions among panel
participants drew real insights and new perspectives as to how we can further
strengthen Hong Kong’s logistics services.
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In Pursuit of
Service Excellence
Despite the current tough financial situation, Hactl has not relaxed its service standard but
continues to offer professional training and refresher courses to suitable staff. We ensure that
not only frontline operations staff but also office staff who are in close communication with our
customers are equipped with the most up-to-date vocational skills and industry knowledge.
Since the beginning of the year, we have already conducted three Aircraft Loading Courses for
over 70 staff across different departments. The 3-day course covered comprehensive and in-depth
knowledge of aircraft operations from the basics of flying to loading systems to aircraft safety.
Issue No.
Quarter 2 – 2009
22
Ready for
the Rainy Season
Hactl conducted a comprehensive typhoon drill on 5 May at SuperTerminal 1 to test the effectiveness
of the contingency measures and crisis management procedures in place for the typhoon aftermath.
Set against a simulated background of a strong typhoon and an upsurge of off-scheduled import cargo
volume, this drill saw the active involvement of airline clients, business partners and the Airport Authority
Hong Kong. The smooth running of the entire drill further reconfirms that our contingency and recovery
capabilities are extremely effective.
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Showcasing the World’s Leading
Air Cargo Terminal
Each year, we organise around 400 terminal visits, welcoming over 4,000 visitors from all around the
world to Hactl’s premises and showcasing the unique status of Hong Kong as the region’s preferred
cargo hub. We also facilitate our industry partners in the arrangement of tours for their better
understanding of our terminal operations.
On 16 May, a VIP delegation including Mr Ken Haruta, Vice Minister of Japan’s Ministry of Land,
Infrastructure, Transport and Tourism paid a visit to SuperTerminal 1. Mr Anthony Wong, Hactl’s Managing
Director, exchanged ideas with Mr Haruta and all the delegates were impressed with the terminal’s
comprehensive facilities and high efficiency of our cargo handling operations.
NEWSFLASH
A Meaningful Tour of a
Wonderful Country
Mr Kenneth Bell, our Service Delivery Director, was one of the panelists of a well-attended session at the
IATA Ground Handling Council/Ground Operations Symposium held between 17 – 20 May 2009 in Cairo,
Egypt. Titled “Cargo: handling air cargo handling needs”, the session covered three major topics: e-freight,
advance cargo information and the legal framework of the World Customs Organisation, as well as an IATA
update on a new “Secure-Freight” initiative. Mr Bell shared his insight on the interest and impact of these
topics from a ground handler’s perspective.
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Hactl’s Tonnage Performance
for Jan to May 2009
FACTS &
FIGURES
JAN
FEB
MAR
APR
MAY
142,754
133,624
186,636
174,809
177,980
Issue No.
Quarter 2 – 2009
TECH UPDATES
22
Improving
Internal Communications with
Enhanced Solutions
Effective internal communicaitons enables changes and allows better transfer of information. The
management at Hactl comprehends and fully supports that a high degree of communications is a
prerequisite for us to aspire for service excellence. In 2009, Hactl has devoted ourselves to develop various
IT solutions to further improve our communication channels:
A Collaboration Platform – Hactl+
Hactl+, our newly developed intranet portal, provides a collaboration
platform for all Hactl staff to share information and communicate
effectively. This enhanced platform allows all business units to facilitate
cross-departmental interaction, sharing, and leverage of information,
learning as well as taking immediate action if necessary.
It is a simplified, automated and integrated model that offers timely
and concise information in a more transparent manner.
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An Immediate Channel – Message Broadcast
Air cargo is a vibrant business that information evolves and changes from time to time. It
is important to keep all staff abreast of the most up-to-date information, such as operationrelated information, weather information, safety advice, and company updates. Our newly
implemented Message Broadcast serves the purpose effectively.
All frontline staff can get access to these information at their Hactl Client Device (HCD) work
stations. Activated messages shall be displayed like a screensaver or with a pop-up screen
until the message is expired. Staff can also read the information while they login to their
work stations.
This is merely a kick start of our IT advancement to help enhance internal communications.
Hactl shall continue to evaluate and look for ways to better our communiction channels within the
Company, with the utmost goal of striving for service excellence.
CUSTOMER LINK
The Society –
We Care
Hactl has been awarded the “Caring Company” for the fifth consecutive year in recognition of the
Company’s outstanding performance in the area of corporate social responsibility. The scheme,
organised by the Hong Kong Council of Social Service, aims to build a caring community spirit through
cultivating corporate citizenship and strategic partnership.
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The New Airline Customer
Cargolux Italia S.p.A. (Cargolux Italia) has recently appointed Hactl as its one-stop-shop service
provider for provision of physical cargo handling, complementing with documentation handling
and ramp handling services at the Hong Kong International Airport.
Cargolux Italia currently operates flight services between Hong Kong and Milan twice weekly.
The carrier launched its inaugural flight to Hong Kong on 14 June. Cargolux Italia has appointed
Cargolux Airlines International S.A. (Cargolux) as the world-wide General Cargo Sales Agent (GSA),
representing Cargolux Italia on all commercial enquiries and cargo operations.
The long-term business partnership between Hactl and Cargolux will ensure a solid foundation for the
added cooperation with Cargolux Italia, enabling it to grow from strength to strength in Hong Kong as well
as in the region.
Issue No.
Quarter 2 – 2009
22
Special Missions
Handling thousands of tonnes of cargo each day, we set the industry standard by providing the most efficient
and reliable cargo handling services, no matter what the type and size of the cargo will be.
Over the past few months, we worked closely with various customers, taking part in various interesting and
meaningful missions, from handling boxes of live bees to a special charter flight for the Sarah Brightman
World Tour as well as luxurious vehicles.
Bees on Planes?
Two shipments of live bees were handled at Hactl on 20 and 21 April. Special watering process
and dry-ice placement were arranged at SuperTerminal 1 two and a half hours before cargo
uploading, ensuring all the bees can enjoy their flight as in the natural environment!
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Conspicuous World Tour – Hong Kong Station
Sarah Brightman, the famous British classical crossover soprano, held her
“Symphony World Tour Live Concert” in Hong Kong on 1 April successfully. With
limited cut-off time and 194 pieces of odd-sized cargoes, our Service Delivery
Department worked closely with EVA Air in handling this mission with 53,000kg
weight in total departing from Hong Kong.
A Flying Lamborghini
On 28 March, we took part in handling a special project with Grandstar Cargo,
offering a one-stop-shop cargo handling service for the shipment of a Lamborghini.
A dedicated team of experienced staff was assigned to ensure all safety and security
measures were in line.
CHAT ROOM
Interview with Mr Clark Yeh
General Manager of EVA Airways
Corporation (Hong Kong Branch)
With forward-thinking development plans and a desire
for a greener world, Clark Yeh, General Manager of EVA
Airways Corporation (Hong Kong Branch) shares with us
the business philosophy behind the successful story of
EVA Air and his vision for a greener sky.
Since its founding in 1989 as an affiliate of shipping
conglomerate Evergreen Group, EVA Air is now one of the
key players in the Asian market, flying to more than 40 destinations in the globe. As a relatively young
airline, EVA Air has been leading the industry with innovative and creative ideas over the past 20 years.
Behind the scene……
10
“EVA Air’s core service values are founded on three key factors, which are Attentiveness,
Sincerity and Enthusiasm. Our success would not have been possible without any one
of them,” says Mr Yeh.
Attentiveness
Having worked in the business for many years, Mr Yeh recognised the importance
of understanding customer needs and trying to satisfy them. “Every year the
company organises an extensive customer satisfaction survey which aims to collect
customers’ feedback and to draw up action plans according to the strength and
areas for improvement. The company’s dedication to providing customer-oriented
services has paid off, earning us reputable awards in customer services and safety
throughout the years,” he further adds.
(From left to right) Ms Sophia Lee, Manager, Cargo
Section, Mr Clark Yeh, Ms Jessica Lai, Corporate
Communications Officer of Hactl, Mr Bruce Lan,
Assistant Manager, Cargo Operation Section posed
after the interview.
Sincerity
Embracing the corporate mission of promoting environmental protection, EVA Air spares no effort in
pursuing a greener globe by cooperating with Boeing Company as one of the launch customer for the
B777-300ER aircraft. “Equipped with the most advanced technology and high engine efficiency, the
B777 is being praised as the most eco-friendly aircraft and is capable of achieving excellent energy and
environmental performances,“ Mr Yeh comments.
Issue No.
Quarter 2 – 2009
22
Enthusiasm
“Human Resources are the backbone of the company and people development is always the top agenda
of EVA Air. A wide spectrum of staff training ranging from operational skills, safety knowledge, customer
service and strategic planning is provided for our staff in different capacities,” Mr Yeh shares with us. He
believes that enthusiasm and positive working attitude contribute a lot to the success of EVA Air.
Light at the end of the tunnel……
Mr Yeh remarks that the aviation industry is very vulnerable, such as the recent spate of Influenza A H1N1,
the economic downturn and fluctuation of jet fuel price. “The first six months of 2009 was a difficult time for
everyone. But we are happy to see the recent improvement in the market as shown by the latest figures.
The worst may be over but the recovery might still take a long time.”
Innovation brings opportunities
Despite the rocky road ahead, Mr Yeh stays very optimistic and enthusiastic about the future. “Challenge
is linked to change and thus always brings innovative ideas and new technologies.” In order to stay ahead
of the fast-changing aviation environment, EVA Air strives to offer innovative solutions to customers. For
instance, EVA Air Cargo constantly invests in its in-house system, CargoWing, which was launched in 2001
with the aim of further increasing cargo movement transparency and improving efficiency. Mr Yeh adds,
“We are happy to see the smooth integration of CargoWing and Hactl’s COSAC system. We thank Hactl for
its support in this project.”
Joining hands with Hactl
“Hactl has been a dedicated partner of EVA Air since 1996 and we
are very pleased with its services. I am particularly impressed with
its effort in marketing Hong Kong as the preferred air cargo hub in
Asia. We look forward to working together with Hactl and building a
solid foundation for future business growth,” Mr Yeh comments.
11
Hacis corner
Hacis Golf Tournament
The annual Hacis Golf Tournament was held at Wind Valley Golf
Shenzhen on 12 March.
Club in
With enthusiastic support from our customers and business
partners, a total of 34 seasoned golfers participated in the event.
Everyone enjoyed a great day of fun and relaxation.
12
Experience Sharing
Logistics is a rapidly evolving industry in Mainland China. In order for us to keep abreast of the swift
development, enhancing knowledge and sharing experience are undoubtedly the keys to success.
On 28 March, a special study tour to Guangzhou was jointly organised by Hong Kong Association of
Risk Management and Safety (HKARMS), the Chartered Institute of Logistics and Transport in Hong
Kong (CILTHK), and the Mechanical, Marine, Naval Architecture and Chemical Division of Hong Kong
Institution of Engineers (HKIE-MMNC). One of the locations visited was Hacis’ Inland Cargo Depot
at the Guangzhou Airport International Logistics Park. Thomas Yu, Sales Manager of Hacis,
introduced Hacis’ hassle-free one-stop-shop logistics services to the participants and shared
a meaningful afternoon together.
Issue No.
Quarter 2 – 2009
22
Commitment to Occupational
Health and Safety
Employees are always the most important asset of our company, and we have been widely promoting
health and safety consciousness in order to safeguard the well-being of our staff. Our continuous effort
has not only reduced the number of injuries at SuperTerminal 1, but has also won applause among the
whole industry.
One of our most experienced frontline colleagues, Mr Chan Chi Kwong (CK), recently won
the Outstanding Performance Award at the Occupational Safety and Health Staff Award
Competition, which was jointly organised by the Occupational Safety and Health Council,
Labour Department, and related associations.
“It is important not just to be aware of the safety measures being taken at the Company,
but also to seriously practise what we preach,” said Chan. “Hactl and Hacis have always
been devoted to the promotion of occupational safety among the whole airport community
for years. Through our continuous in-house trainings and hardware enhancements, safety
awareness is significantly enhanced at SuperTerminal 1.”
CK has worked at Hactl for more than 31 years, since 2004, CK was assigned to assist Hacis
in implementing the Company’s safety policies and cultivating a more safety-conscious
working atmosphere among the colleagues.
13
Total Logistics
Solution
Hacis recently handled a very special mission via SuperLink China Direct. Two
helicopters arrived at Hong Kong from Marseille, France on 13 May, en route
to Shenzhen. To ensure the helicopter arrived at the destination on time and
in tiptop condition, a dedicated team of experienced Hacis staff was
assigned to provide one-stop-shop services, overseeing the handling
procedure at SuperTerminal 1, completing all necessary customs
formalities, as well as unloading at Shenzhen Airport.
infocus
Well-prepared for the Worst
Given the nature of the air cargo industry, we face many day-to-day crises that may have great potential
impact on our business and operations:
Power outage
Major computer system failure or loss of data
Natural event such as typhoon
Infectious disease outbreak
Loss of facility due to fire, explosion, etc.
14
tl always
dling service for our customers, Hac
To ensure uninterrupted cargo han
act of a
sures to mitigate the potential imp
takes proactive precautionary mea
s and
crisi
e
do we have in place exhaustiv
crisis or major emergency. Not only
ly address
res but also we are able to proactive
emergency management procedu
can maintain
. In addition, during such times we
any complex issues that may arise
departments
on both internally among various
timely and appropriate communicati
and stakeholders.
and externally with our customers
l advice of an external consultant,
ent within Hactl and the professiona
artm
dep
y
ever
of
tion
icipa
part
With the
risks to our critical operations and
p is responsible for identifying key
our Risk Management Working Grou
gate the risks.
initiating respective controls to miti
the Emergency and Business
influenza A H1N1, we have adopted
of
ce
rren
occu
nt
rece
the
to
In response
ns, with the aim of:
response and departmental actio
Continuity Procedures to guide our
Protecting the health and welfare
of all terminal users
Maintaining our service levels as
far as practicable
Minimising the negative impact on
our customers and stakeholders
eholders
munication with customers and stak
Ensuring timely and appropriate com
ly with regulatory authorities
Coordinating openly and constructive
Issue No.
Quarter 2 – 2009
22
ensure service continuity
ally work together as a team to
In essence, all Hactl staff continu
as the regional air
Kong International Airport’s role
g
Hon
ting
por
sup
1,
nal
rmi
in SuperTe
cargo hub.
Hactl’s H1N1 prev
entive measures
for the health an
d safety of all te
rminal users and
staff
With immediate
effect:
32 antiseptic spra
y dispensers insta
lled at all pedestr
entrances, lift lob
ian
bies, canteen and
CRU counters with
SuperTerminal 1
in
Lift keypads cove
red with plastic film
and cleaned with
antiseptic spray ev
ery 2 hours
Canteen staff to
wear surgical mas
ks at all times
Regular cleaning
of all public areas
with diluted bleac
h
Suspend extern
al training cour
se
s
and general
terminal visits
15
If severe outbre
Take body tempe
ak spreads to w
ider community
rature at every te
rminal access po
int
Activate split team
and roster plan fo
r staff to minimise
cross-contamina
tion
Provide take-awa
y service only in
the canteen and
close down all din
ing areas
Suspend all in-ho
use training cour
ses
in Hong Kong :
GREEN corner
Another
Green
Move
The four beneficiaries are Mother’s Choice,
Crossroad, Mental Health Association and the
Against Child Abuse.
In line with Hactl’s green policy, the Company has always been a keen supporter of the “Computer Recycling
Programme”, advocated by the Environmental Protection Department. With the aim of reducing computer
waste and maximising the usage of the computers that are still in working condition, the Company recently
donated over 100 computer accessories and PC units to the needy.
16
Act now for
Carbon Reduction
“Small act could make a difference to our planet!” With a strong belief in this vision, about 30
Hactl staff members voluntarily joined the Hong Kong Carbon Reduction Campaign organised by
the Climate Group, a non-profit international organisation founded in London in 2004. Launched
in April this year, the campaign is Hong Kong’s first cross-industry collaboration designed to
promote a low carbon personal lifestyle.
The campaign aims to achieve a reduction of 9,900 tonnes, equivalent to a 10% decrease, of
carbon dioxide (CO2) emission a year, by 5,000 participants from various reputable corporations
in Hong Kong
Issue No.
Quarter 2 – 2009
22
The Unsung Heroes at
SuperTerminal 1
our people
Over the years, Hactl has been working hard to sustain its unique status of being the
preferred air cargo terminal and logistics service provider in Asia. Our success not
only relies on experienced and professional cargo handling services but also our
enhanced information transparency and data support.
The latter is well supported by our dedicated office – Data Centre and Tracing Office.
Hactl’s Data Centre and Tracing Office is manned by 31 well-trained colleagues. Operating round-theclock, the centre has three major functions:
1
Data Consolidation and creation
Assist in consolidating and creating consignment
records manually
2
Data Processing
• Take care of data verification and cross-check the
accuracy of records
• Prepare regular and ad-hoc statistical records for
future planning purposes
3
Tracing
Conduct regular inventory check. Assist in tracing
mishandled consignments when necessary
“To maintain our service standard of having less than 1.5 mishandling cases
in 10,000 consignments, our tracing team has been playing an indispensable
role in supporting our operation to locate, identify and organise cargoes to
catch up with the designated flights when necessary,” said Mr Wilson Yip,
Manager, Service Delivery Support. “With our 30 years of experience and
powerful computer system, we can help trace a specific piece of cargo within
a very short period of time.”
Mr Yip added, “Apart from tracing, Hactl’s Data Centre and Tracing Office also
helps consolidate and prepare various types of statistical reports for management’s
reference. This can help better allocate our resources, distribution of manpower, as well as overall
development of the Company.”
17