Mobile Advantages, Mobile Challenges

Mobile Advantages, Mobile Challenges
Lessons Learned on Applications, Budgets & Device Management
Private, Selective, Residential
Masters-level University
4,500 students
800 faculty & staff
Recognized for “a strong
commitment for teaching”,
technology integration, &
student success
Mobile Learning @ ACU
Fall 2007 – ACU faculty begin imagining
mobile learning implications
Aug 2008 – 1st university to provide
entering Freshmen with an iPhone or iPod
Touch
Apr 2010 – ACU Optimist, 1st student
newspaper to offer an iPad app
May 2010 – $1.8 million contribution to
launch a Learning Studio & a K-12 Digital
Learning Institute
Aug 2010 – Full saturation of
undergraduate students w/ mobile devices
Fall 2013 – Courses began requiring
students to have an iPad
AVG Daily Associations & Clients (Fall 2014)
700,000
10,000
9,000
600,000
8,000
500,000
7,000
6,000
400,000
5,000
300,000
4,000
3,000
200,000
2,000
100,000
1,000
0
0
Aug-14
Sep-14
Oct-14
AVG Daily Associations
Nov-14
Dec-14
AVG Daily Clients
Mobile Learning @ ACU
AVG Hourly Associations by Space - 2014
8000
7000
6000
5000
4000
3000
2000
1000
0
0
1
2
3
4
5
6
Athletics
7
8
Common
9
10
11
Green
12
13
Learning
14
15
Office
16
17
18
ResHalls
19
20
21
22
23
Wireless Infrastructure Funding
Wireless Infrastructure Spend - 9 year view
% of $1.9 Million over 9 years
$450,000
9%
$400,000
$350,000
7%
13%
$300,000
$250,000
$200,000
$150,000
67%
$100,000
$50,000
$FY07
FY08
FY09
FY10
FY11
FY12
FY13
FY14
FY15
Installation Labor
Consulting
Installation Labor
Consulting
WiFi Hardware
Network Access Control
WiFi Hardware
Network Access Control
Maintenance/Support
Maintenance/Support
Wireless Infrastructure Funding
Life-cycle Management
Is the equipment worth keeping?
•
•
•
•
•
Has it past its depreciation point?
How is the performance/throughput?
How much power does it consume?
What’s the cost to renew support?
Is the replacement option “better” at
a similar price point?
“Companies that are proactive
about hardware life-cycle will
derive more value from their
decisions than those reactively
planning”
Equipment
Backbone routers
Campus wiring
Cell Phones
Laptops/Desktops
Network Switches
PBXs
Servers
Useful Life Expectancy (yrs)
5
9.5
2
2.5/3.5
3.5
8.5
4
Uninterruptible Power Supplies
6
WiFi Access Points/Switches
3
Source: “When to Upgrade” NetworkWorld, Nov 2005
Wireless Infrastructure Funding
Funding Objectives
Planned Objectives
Since 2009, ACU has spent an average
of $245,000 on Wireless each year.
ACU plans to spend ~ $240,000
annually on Wireless upgrades
FY09 – Common & Learning Spaces
FY16 – Replace Controllers
FY10 – Green Spaces & Large Classroom
FY17 & FY18 – 802.11ac APs
FY11 – Controller Upgrades, increase NAC
licenses, & 802.11n in ResHalls
FY12 & FY13 – 802.11n APs
FY19 – MGbaseT switches
FY14 – Replace NAC
** Funding, Timelines, Products, & Priorities
subject to change without notice
FY15 – Optimize 5GHz w/ 802.11ac APs
FY20 – 802.11ac Wave2
Mobile Applications
• Web vs Device
• Build vs Buy
• General vs Specific Use
Nielsen (Nov 2014),
average smartphone owner
has 42 apps on their
device, but most (84%) say
they use 10 apps daily
Mobile Applications
Digital Literacy Skills
82%
ability to access, manage, evaluate, &
participate in digital environments
College Students use
their smartphone for 54% of faculty say students should
school related tasks be better prepared to use
institutionally specific
technologies (ie., the LMS)
2010, Digital Media Test Kitchen,
University of Colorado School of
Journalism & Mass Communications
2014, Educause Technology Research in Academic
Community Study
Apps @ ACU
Encourage Faculty to use Common Apps
Purchase Applications that have Mobile
Components
Integrate Cloud services w/ ACU’s SSO
Provide Technical & Pedagogical Training
for Faculty
Provide “first day” in-classroom support
for faculty wanting to use mobile apps
Encourage students to stop by Student
Tech Support desk with questions
Managing Change
Percent of AVG Daily Clients by Month (5GHz vs 2.4GHz)
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
5GHz clients
2.4 GHz clients
• Initially ACU’s WiFi was
optimized for 2.4GHz
• In 2014, >45% of the
daily clients connected
on the 5GHz
• In 2014, dramatic
increase in coverage
complaints
Managing Change
•
•
•
•
•
•
Managing Change
IEEE standards
Device Onboarding
Consumerization
Department Priorities
New Use Cases
Expectations that it
“simply work”
Mobile Advantages, Mobile Challenges
Arthur Brant
Director, Enterprise Infrastructure
Abilene Christian University