Navajo Nation Enhanced 9-1-1 Service Plan

2014
Navajo Nation Enhanced 9-1-1
Service Plan
Navajo Division of Public Safety
9/22/2014
Navajo Nation 9-1-1 Service Plan
Section 1
1 - Committee Chairperson
Officer Leonard Redhorse
Navajo Department of Public Safety
PO Box 3849
Shiprock, NM 87420
Email: [email protected]
Phone: 505-793-0357
2 - Members of 9-1-1 Planning Committee
The Navajo Division of Public Safety (NDPS) has been authorized by President Ben Shelly under Executive
Order 12-2014 as the responsible agency to develop a 9-1-1 Program for the Navajo Nation. This
responsibility includes the completion of a 9-1-1 Service Plan, design of 9-1-1 network and system, and
all PSAP management and operations functions.
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John Billison, NDPS Executive Director serves as the executive sponsor for the 9-1-1 Program.
Ivan Tsosie, Captain Navajo Police Department provide program oversight
Leonard Redhorse, Navajo Police Department serves as the 9-1-1 Program Committee
Chairperson and 9-1-1 Program Manager.
Shirley Sanisya, Sargent Navajo Police Department, existing PSAP supervisor of the Shiprock
PSAP.
Cornelia L. Begay, Administrative Assistant, Shiprock Police District
Private industry partners assisting in the 9-1-1 Service Plan Development:
o Teresa Richardson, Consultant – 4QTRS Holdings, LLC
o Robert Hollen, Project Manager – TechSource
3 - Date the plan was submitted to the New Mexico Department of Financial
Services
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September 22, 2014
4 - Scheduled date the E9-1-1 Service will begin:
The Navajo Nation Enhanced Service Plan is being submitted as a phased approach that will enable E-91-1 Services to be implemented across the entire Navajo Nation encompassing Arizona, New Mexico and
Utah. The transition of E9-1-1 services across the Navajo Nation is expected to take several years. This
plan addresses the actions the 9-1-1 Planning Committee is taking to address the past challenges
preventing the implementation of E9-1-1 services across the Navajo Nation.
Shiprock, NM is targeted to be the first PSAP deployment. Scheduled date is estimated at December
2014. A pilot project is estimated to be completed in November 2014. These dates are dependent on
procurement and delivery of 9-1-1 system and network.
Rural Addressing – The rural addressing projects started in 2007 and have had limited success due to the
cultural environment and privacy concerns that exist within the Navajo Nation. In the past seven years,
the number of wireline subscribers has drastically decreased while wireless subscribers continue to rise.
Additionally, across the United States, there many 9-1-1 agencies that have begun the transition from
legacy Master Street Address Guide (MSAG) to a geospatial enabled database for 9-1-1 in preparation
for Next Generation 9-1-1. It is the intent of the Navajo Nation to leverage the investment in GIS
projects from Navajo DOT, Navajo Land Management, Navajo Health Services and other agencies to
create a geospatial database that will enable location validation for wireline callers.
Public Safety Answering Points (PSAP) – There are currently 7 centers across the nation responsible for
9-1-1 calls. In the past, funding to support network, systems and staff for seven centers has been very
challenging. The Committee is proposing a gradual consolidation from 7 centers down to 1. The
number of 9-1-1 calls is estimated to be between 1.1 – 1.5 million annually. All 7 centers staff at least 1
call taker each shift with the larger centers staffing 2 during peak times. Based on the annual call
volume, a single PSAP staffed with 5 call takers could efficiently and effectively handle the entire Navajo
Nation. A single PSAP would enable:
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Cost efficiencies in deployment of new 9-1-1 systems, network and facilities.
Improved 9-1-1 call processing times and service levels
Consistency in operational processes and procedures for 9-1-1 call processing
Improved training and staff development opportunities
9-1-1 Network Access – Carriers responsible for 9-1-1 call processing on the Navajo Nation have made
significant investment in deploying robust networks to provide a reliable infrastructure suitable for 9-1-1
call delivery. The major wireline and wireless carriers including, Frontier, CellularOne, NTUA, Sacred
Wind and others have are committed to work with the Navajo Nation in support of the 9-1-1 Program
initiatives.
Shiprock, NM will be the main PSAP for the Navajo Nation. Initial funding has been identified to
purchase console furniture for 3 call taker positions at Shiprock. Additionally, $160,000 has been
requested in the 2014-15 budget for a new 9-1-1 System that will meet or exceed state requirements
and adhere to the National Emergency Number Association (NENA) guidelines. Additional details of the
9-1-1 Program initiatives are provided in this plan.
5 - Signature of person authorized to submit this plan:
This Plan has been reviewed and approved by the 9-1-1 Planning Committee, and is hereby
submitted by John Billison, Executive Director, NDPS and Executive Sponsor for the 9-1-1
Planning Committee.
(Signature)
John Billison
Executive Director, Navajo Division of Public Safety
6 - Maps showing geographic boundaries within the proposed 9-1-1 service
area (Refer to Appendix A)
A1 - Maps of Telephone Exchanges
A2 – Maps of PSAP Locations
A3 – Maps of Emergency Responder Agencies
1. Law Enforcement/Police District Map
2. Fire District Map
3. Emergency Medical Services (EMS) Map
7 - Name and address of each existing PSAP, officer in charge.
The PSAPs are under the direction of the Navajo Division of Public Safety. A list of all PSAPs currently
active on the Navajo Nation is provided below. Please note, most of these PSAPs are currently not
receiving 9-1-1 calls directly, most are transferred by county PSAPs. Our intention is to consolidate
PSAPs as noted in the details of the 9-1-1 Service Plan.
Division Contacts
a. Executive Director – John Billison
P.O. Drawer J
Window Rock, AZ 86515
Phone: 928-871-6581
b. Police Chief – Ivan Tsosie
PO Box 3849
Shiprock, NM 87420
Physical Address: Shiprock Police Department
NE Junction Hwy 64 & Hwy 491 North
Phone: 505-358-1350
New Mexico
1. Shiprock Police District
PO Box 3849
Shiprock, NM 87420
Physical Address: Shiprock Police Department
NE Junction Hwy 64 & Hwy 491 North
Phone: 505-358-1350
Captain Ivan Tsosie
2. Crownpoint Police District
PO Box 528
Crownpoint, NM 87313
Physical Address: Crownpoint Police Department
Chaco Blvd & Navajo Service Route 9
Phone: 505-786-2058
Captain Steven Nelson
Arizona
3. Window Rock Police District
P.O. Box 250
Window Rock, AZ 86515
Physical Address: Window Rock Blvd
Navajo Route 12
Phone: (928) 871-6111
Fax: (928) 871-2431
Captain Ronni Wauneka
4. Chinle Police District
P.O. Box 528
Chinle, AZ 86503
Physical Address: Chinle Police Department
Navajo Route 7
Phone: (928) 674-2111/2112
Fax: (928) 674-2122
Lieutenant Dewayne Billsie
5. Kayenta Police District
P.O. Box 2460
Kayenta, AZ 86033
Physical Address: Kayenta Police Department
1 Mile North U.S. 160 & 163 Junction
Phone: (928) 697-5600
Fax: (928) 697-5611
Lieutenant Kee Thinn
6. Dilkon Police District
HC 63 Box 786
Winslow, AZ 86047
Physical Address: Dilkon Police Department
North Route 15, Mile Post 55
Phone: (928) 657-8075
Fax: (928) 657-8081
Lieutenant Emerson Lee
7. Tuba City Police District
P.O. Box 518
Tuba City, AZ 86045
Physical Address: Tuba City Police Department
Building #TO15033
Phone: (928) 283-3111
Fax: (928) 283-3113
Sergeant (Acting Captain) Darrell Sombrero
8 - Future Navajo Nation PSAPs
Consolidation of PSAPs is the future direction of the Navajo Nation. Currently there are two PSAPs in
New Mexico and five in Arizona. A new Communications Division has been established and the
responsibility of PSAPs will be moved to this new division. Shirley Sanisya, current Shiprock PSAP
Supervisor, will assume the role of PSAP Manager and 9-1-1 Coordinator under the consolidation.
The consolidation plan will provide a Primary PSAP located at Shiprock and Secondary/Backup PSAP
located at either ChinLe or Windowrock. At this time, the location of the secondary/backup PSAP is
under consideration. The Committee is proposing a gradual consolidation from 7 centers down to 1
primary and 1 secondary/backup. A single PSAP would enable:
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Cost efficiencies in deployment of new 9-1-1 systems, network and facilities.
Improved 9-1-1 call processing times and service levels
Consistency in operational processes and procedures for 9-1-1 call processing
Improved training and staff development opportunities
Current plans are in progress to equip the Shiprock center with the required capabilities to meet the
requirements to become an authorized PSAP by the State of New Mexico.
PSAP – Call Taker Logistics
Call taker console furniture has been ordered for the Shiprock PSAP. The target date for furniture
deliver is October 2014. The furniture consoles will provide the call takers adequate space and comfort
to perform the duties of a 9-1-1 Telecommunicator and Dispatcher.
Enhanced 9-1-1 System
The Navajo Division of Public Safety (NDPS) will release an RFP in October to procure a new 9-1-1
system. NDPS estimates the expense to be ~$160,000 and has requested funding in the 2014-15 budget
for a new 9-1-1 System that will meet or exceed state requirements and adhere to the National
Emergency Number Association (NENA) guidelines. The target date for delivery of the 9-1-1 Equipment
is by End of Year 2014.
9-1-1 Network
9-1-1 trunks will be installed in the Shiprock PSAP in conjunction with the delivery of the new Enhanced
9-1-1 system. The trunks will deliver 9-1-1 calls from the Selective Router to the Shiprock 9-1-1 call
takers. The PSAP will be equipped with capability to query for wireless caller data (including Phase 1 &
Phase 2 depending on capability of carrier) via connectivity to Intrado. The PSAP will also be equipped
to query a Navajo Nation Geospatial database to determine location for wireline or VoIP callers.
9-1-1 Routing Plans
Currently all 9-1-1 calls are being routed to county PSAPs. County 9-1-1 Telecommunicators obtain the
location information and emergency details from the caller then either relays that information by
contacting the Navajo 9-1-1 Telecommunicator on the designated 7-digit telephone number or by
transferring the caller to the Navajo PSAP. Please note that the majority of the 9-1-1 calls answered by
the county PSAPs do not have ALI data due to limited rural addressing within the Nation. Many times,
the Navajo 9-1-1 Telecommunicator will call the 9-1-1 caller back to obtain/verify the location
information relayed by the county 9-1-1 Telecommunicator. The intent is to have all 9-1-1 calls
originating within the New Mexico Navajo Nation boundaries to route directly to the Shiprock PSAP.
Immediate improvement in gathering location data from the 9-1-1 caller will be realized as the Navajo 91-1 Telecommunicators are more familiar with the geographic area and roads within the Navajo Nation.
The PSAP will be equipped with the ability to make a Selective Router transfer back to the county PSAPs
to accommodate misdirected calls. The Committee will develop a plan to begin migration of wireline
NPA-NXX’s and wireless routing (by tower) to accommodate this direct 9-1-1 routing to Shiprock. This
will be a phased approached over six to nine months from the installation of the PSAP 9-1-1 equipment
and network in Shiprock.
Geospatial ALI Database
Currently, limited rural addressing is available within the Navajo Nation. The majority of 9-1-1 calls are
delivered to the county PSAP without any caller location information. It is the intent of the Navajo
Nation to leverage the investment in GIS projects from Navajo DOT, Navajo Land Management, Navajo
Health Services and other agencies to create a geospatial database that will enable location validation
for wireline callers. This is a work in progress and will continue to improve in the future. Target date for
the first version of this database is by End of Year 2014. Note: Even in this first version of the local
database, the 9-1-1 caller location information will be at minimal the same as being provided by the
county PSAPs today. It is anticipated that an immediate improvement in 9-1-1 caller location
information will be realized. The database will be managed by the NDPS GIS specialist who will be
responsible for all validation, verification and modification of GIS database data.
Radio Dispatch Interoperability
The NDPS Radio system services all of the Navajo Nation. Prior to consolidation of PSAPs into the
Shiprock PSAP, radio system will be tested and validated to ensure that all applicable agencies are
reachable from the radio dispatch consoles within the Shiprock PSAP.
Standard Operating Procedures
Shirley Sanisya is leading the effort to create standard operating procedures for PSAP operations based
on the NENA guidelines. The SOPs will be reviewed and approved by the 9-1-1 Committee. The target
date for delivery of the approved SOP’s is End of Year 2014. SOPs will be developed for the following
NENA Guidelines:
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PSAP Operations SOP’s – 56-001 through 56-007 and 56-501 through 56-509
The dates stated in the above section are dependent on procurement and delivery of 9-1-1 system and
network.
Future phases will also include the migration of Arizona & Utah 9-1-1 calls to the identified Primay and
Secondary/Backup PSAPs.
9 - Emergency Calls Received from Outside the Navajo Jurisdiction
If an emergency 9-1-1 call is determined to be outside the Navajo Nation jurisdiction, the call-taker
obtains the necessary information and either transfers the call to the appropriate agency, or relays the
necessary information. The call-taker never assumes the caller can re-dial another number. Transfers to
the appropriate PSAP will be made via a Selective Router transfer providing the receiving PSAP the
ability to query for caller location based on the 9-1-1 system capabilities of the receiving PSAP.
9.A. New Mexico
Shiprock District
Emergency calls received in the Shiprock Police District are dispatched to Shiprock Police Officers, Fire
Department, and EMS. The Shiprock Police District forwards 9-1-1 calls to the San Juan County (NM)
Sheriff, and the Window Rock, Crownpoint, Chinle and Kayenta Police Districts.
The Shiprock Police District receives forwarded 9-1-1 calls from the following agencies: San Juan County
(NM) Sheriff, San Juan County (UT) Sheriff, Cortez County (CO) Sheriff, Gallup Metro, and the Chinle,
Kayenta, and Tuba City Police Districts. In addition, emergency calls are received from NTUA, Navajo
Resource Enforcement, and Emergency Medical Services.
The Shiprock Police District serves Newcomb, Sheepsprings, Two Grey Hills, Tocito, Sanostee, Red Valley,
Naschitti, Cove, Oak Springs, Teec Nos Pos, Aneth, Red Mesa, Montezuma Creek, Mexican Water,
Beclabito, Tse Nez Iah, Rock Point, Burnham, Upper Fruitland, Nenahnezad, Immanuel Mission, and
Sweetwater.
Fire calls are dispatched to San Juan Fire Departments including the following fire districts:
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District 11(Dzilth-Na-O-Dithle); Provides fire and EMS services to the citizens of San Juan County
from CR 7010 south to the county line. Includes Navajo Nation on US550 between Albuquerque
and Bloomfield
District 12 (Shiprock) - Serves San Juan County citizens along Hwy 491 from south of Shiprock to
the Colorado State line and along Hwy 64 from Hogback to the Arizona State line. District 12
provides mutual aid support to District 1, 13, & 14 as well as to several BIA agencies in the area.
District 13 (Newcomb) serves San Juan County citizens along Hwy 491 to the County line and
throughout the Chuska Mountains to the Arizona State line. Serves Navajo Nation from Hwy 491
mile post 42 to Gallup. District provides mutual aid support to District 12 and several BIA
agencies in the area.
District 14 – (Ojo Amarillo) serves San Juan County citizens south of Farmington on NM371 to
the County line, south of the San Juan River on Navajo Route 36, and most of NAPI south of CR
7010. District 14 provides mutual aid support to District 1, 4, 9, 11, 12, & 13.
EMS calls are dispatched to San Juan County. Area includes Tohachee, San Juan and over to the
Colorado state line.
Description of Shiprock boundaries are as follows:
East 64 mile post 31 (hogback); North to 491 to mile post 103 (stateline Colorado & new Mexico);
Colorado 41 to Hatch, UT; Toward Red Mesa, AZ to Mexican Water – Hwy 441mile post 160; East side of
HWY 191, Sweetwater area to east of 160 to Shiprock(AZ/NM); South 491 to mile post 35. Route 5
Burnham (share with crownpointe); State route 371 (Naqi farms area); Milepost 27 on Navajo route 36
to county road 6100. Share bridge. Route 13 to milepost 7; Route 134 milepost 10.
Crownpoint District
Emergency calls received in the Crownpoint Police District are dispatched to Crownpoint Police Officers,
Fire Department, and EMS. The Crownpoint Police District forwards 9-1-1 calls to the following
agencies: Gallup Metro, San Juan County (NM) Sheriff, Sandoval County Sheriff, Cibola County Sheriff,
McKinley and Bernalillo County Sheriff.
The Crownpoint Police District receives emergency calls for and directs those calls back to the Shiprock
and Window Rock Police Districts.
The Crownpoint Police District serves White Rock, Lake Valley, Chaco Canyon, Nageezi, Counselor,
Pueblo Pintado, Ojo Encino, Fence Lake, Whitehorse, Borrego Pass, Casamero Lake, Prewitt, Thoreau,
Smith Lake, Mariano Lake, Standing Rock, Coyote Canyon, Tohatchi, Mexican Springs, Twin Lakes,
Tolakai, Gamerco, Church Rock, Iyanbito, and Vanderwagon.
Fire services are provided by McKinley County Fire Department. Navajo dispatchers call McKinley Fire
Department dispatch via telephone call to request dispatch.
EMS is dispatched to Navajo Nation EMS agencies to Crownpoint, Torren, Canoncito & tohatchi.
Description of Crownpoint boundaries are as follows:
Zuni Reservation line state route 602 mile 9 to mile 28 – Gallup city limit;
US491 north of Gallup city limit to mile 35; Anything east 371 to mile post 102 (outskirts to Farmington)
I40 into haystack North to Whitehorse state route 509 to mile post 7 up to mile post 35 – this is the
junction that turns back into route 9 tne northeast to Torren, NM back to Eojo Encino to Lybrook –
Counsler to Mount Nagezzi to Nloomfield new mexico. 264 (windowrock) to milepost 10 to milepost 15;
State road 564 Also has Alamo and Canoncito (tahaleiga). City of Thoroeau is split between Mckinnley &
Crownpoint.
9.B. Arizona
Windowrock District
Emergency calls received in the Window Rock Police District are dispatched to Window Rock Police
Officers, Fire Department, and EMS.
The Window Rock Police District receives forwarded 9-1-1 calls from Gallup Metro, Tse Bonito,
Manuelito, Tse Yah Toh, New Mexico; Apache County for Navajo, Sanders, Lupton, Wide Ruins, Klagetoh
area, Ganado Fire Department for Wide Ruins, Klagetoh, Steamboat, Nazlini; Ganado Sage Memorial for
Klagetoh, Steamboat, Nazlini.
Window Rock also receives forwarded emergency calls from Navajo Nation Resource Enforcement,
Navajo Nation Fish & Wildlife, NTUA, BIA Roads, Navajo Nation Fire Department, Sanders Fire
Department, Fort Defiance EMS, Animal Control, Albuquerque Police Department, Gallup NMSP, the San
Juan County Sheriff, Arizona DPS; New Mexico DPS and the Dilkon, Shiprock, Chinle and Crownpoint
Police Districts.
Fire calls are dispatched to Navajo Nation Fire & Navajo Pine(McKinnley agency – located in windowrock
area), and Puerco Valley Fire (Includes EMS – but no transport)
EMS calls are dispatched to Ft Defiance EMS(AZ) (Navaja Nation) & Action Medical Service (AZ), Puerco
Valley EMS
Description of Windowrock boundaries are as follows:
AZ – North of crystal NM, East of route 134 mile post 10 (crystal NM), West 264 milepost 418. South I40
on 491 – Zuni border (Witch Wells area – south of Sanders)
Chinle District
Emergency calls received in the Chinle Police District are dispatched to Chinle Police Officers, Fire
Department, and EMS. The Chinle Police District forwards 9-1-1 calls to the Dine College Police
Department, Tsaile AZ, Hopi Police Department, US School Security(traffic control or incidents in school)
and the Shiprock, Dilkon and Kayenta Police Districts.
The Chinle Police District receives forwarded 9-1-1 calls from the Dine College Police Department, Tsaile
AZ, Hopi Police Department, Apachee County Sheriff, AZ DPS, Park Service and the Window Rock,
Shiprock, and Kayenta Police Districts.
The Chinle Police District serves Rock Point, Round Rock, Lukachukai, Tsaile, Wheatfields, Del Muerto,
Nazlini, Many Farms, Rough Rock, Blue Gap, Kitsillie, Forest Lake, Smoke Signal, Low Mountain, Pinon,
White Valley, Hard Rock, Tselani, Rocky Ridge, Dinnebito, Cottonwood and Black Mesa.
Fire calls are dispatched to Navajo Nation Fire, MOUs with School Fire Dept(responed within a 15 mile
area): Rockspoint, Pinnon School, Lukachukai(tsaile); RoughRock, Mini Farms community schools,
EMS – 2 stations for EMS” Chinle (60 %) & Pinnon (western 40%). Agencies include Eagle Air transport,
Gallup Medflight, Life,
Description of Chinle boundaries are as follows:
Kayenta District
Emergency calls received in the Kayenta Police District are dispatched to Kayenta Police Officers, Fire
Department, and EMS.
The Kayenta Police District forwards 9-1-1 calls to the Page Police Department, San Count Juan County
(UT) Sheriff, AZ DPS and the Tuba City, Shiprock, Window Rock and Chinle Police Districts.
The Kayenta Police District receives forwarded 9-1-1 calls from San Juan County (UT) Sheriff, Apache
County Sheriff, Page Police Department and the Tuba City, Shiprock, Chinle and Window Rock Police
Districts.
Fire is dispatched to Monument Valley Fire and Keyenta Fire volunteer agencies.
EMS is dispatched to Navajo Nation, Inscription House-NN; Sacred Mountain(private), and San Juan,
UT(volunteer).
Description of Keyenta boundaries are as follows:
East of Mexican Water west on Hwy 160 mile post 444 to west of red mesa; 191 north to San Juan river
(AZ/UT) 191 south to rock point mile post 501 anything west; Navajo Route 59 mile 20; 163 north to San
Juan river – Mexican Hat; Navajo 41 mile post 12; 160 west mile post 350; State Route 98 to mile post
340; Navajo 16 to Navajo Mountain;
Dilkon District
Emergency calls received in the Dilkon Police District are dispatched to Dilkon Police Officers (includes
officers at the Twin Arrows Casino), Hopi Police Officers, and Hopi Resource Enforcement Officers.
The Dilkon Police District receives forwarded 9-1-1 calls from the Apache County Sheriff, Navajo County
Sheriff, Coconino County Sheriff, Ganado Fire & Rescue, and the Tuba City and Window Rock Police
Districts.
The Dilkon Police District serves Jeddito, Steamboat, Whitecone, Greasewood Springs, Bitdahochee,
Indian Wells, Teesto, Seba Dalkai, Birdsprings, Tolani Lake, Grand Falls and Luepp.
Fire is dispatched to Navajo nation, Luepp Fire-NN; Ganado FireNN, Dilkon School Service(only school
events – may go out as far as 10 miles from school) and Fire dept at Twin Arrows Casino.
EMS – Navajo Co EMS, Coconi CO & Apachee County EMS, and Action Medical-private EMS
Description of Dilkon boundaries are as follows:
East from Route 15 mile post 90 to west side County Road 505 to Coconina County - Leuppe. South on
Route 6 to Holbrook milepost 0; north Route 6 to Jeddito (hopi area); Hopi, Chinle & Dilkon share
Jeddito. Mostly response by Hopi or ChinLe. SR 87 south up to mile post 361 –Dilkon, North SR 87 up to
mile post 386 up to Seba; Route 2-South up mile post 75 Leuppe – North to Tolani Lake up most post 22.
Tuba City District
Emergency calls received in the Tuba City Police District are dispatched to Tuba City Police Officers, Fire
Department, and EMS.
The Tuba City Police District forwards 9-1-1 calls to the Hopi Police Department, and the Dilkon and
Kayenta Police Districts.
The Tuba City Police District receives forwarded 9-1-1 calls from Coconino County Sheriff, Kanab County
Sheriff, Grand Canyon Park Rangers, and Flagstaff.
The Tuba City Police District serves LeChee, Kaibeto, Coppermine, Tonalea, Bodaway, Cameron, and
Coalmine.
Fire – Navajo, Northern area toward Paige City – will go to city limits. If no Navajo resources available or
commute is too long – Paige City will respond
EMS – Navajo EMS, Sacred Mountain EMS (private) and Inscription House EMS. Air EMS dispatch is to
Classic(located in Paige) and Guardian Air
Description of Tuba City boundaries are as follows:
SR 98 (Paige to Kiabeto) mile post 300 to 352; East of Inscription House, Indian route 21; south to
Tonalea US 160 mile post 350 to300, between 320 south, SR 364 - 300-333(not covered); 333-340 –
Coalmine area is covered, East Hwy 89 Gray Mountain mile post 458 north bitter springs to south of
Marble Canyon -mile post 540. Area form State Road 64 toward grand canyon – milepost 226 to 276.
Road 8019 mile post 1 to 42.
10 Description of 9-1-1 System Routing and Switching Configuration
10.A. New Mexico
10.A.1 Navajo Communications Company (NCC)
Navajo Communications Company (NCC) is operated by Frontier Communications and has twelve (12)
central offices located in New Mexico. All central offices connect directly to their St. Michaels, AZ
switch, which is a DMS 100/200. The NCC telephone prefixes only serve the Navajo Nation, there is no
overlap into the county areas.
Two (2) dedicated ES trunks will be installed from each NCC New Mexico central office to the St.
Michaels switch to handle outbound 9-1-1 traffic. From the St. Michaels switch, the 9-1-1 traffic, most
will be switched and routed directly to a Navajo Nation PSAP. If 9-1-1 traffic needs to be selectively
routed, it will be routed through the Frontier Communications Show Low, AZ selective router. All
components of the network will be designed and monitored to maintain a P.01 grade of service.
Figure 1 - NCC Current 9-1-1 Routing
10.A.2. Sacred Wind Communications (SWC)
Sacred Wind Communications (SWC) provides landline service around the border areas (formerly Qwest
franchise territory) of the Navajo Nation to approximately three (3) exchanges, served by eight (2)
central offices. Yatahey & Bloomfield. Each central office will have two (2) new dedicated ES trunks
installed to route the SWC 9-1-1 outbound traffic to either their Yah Te Hey, NM or Bloomfield, NM
switch. SWC switches all their 9-1-1 traffic and sends it to the Qwest Albuquerque East or Las Cruces
Main Tandems. Qwest provides selective routing of all the SWC 9-1-1 traffic. The SWC NENA ID is
“SWC.” All components of the network were designed and being monitored to maintain a P.01 grade of
service.
In SWC southern area, there are interoffice 911 trunks from Sacred Wind’s Yatahey CO to CenturyLink’s
Gallup Main CO. CenturyLink then provisions 911 trunks from the Gallup Main CO to the McKinley
County PSAP.
In SWC northern area, there are interoffice trunks from Sacred Wind’s Bloomfield CO to CenturyLink’s
Farmington Main CO. CenturyLink then provisions 911 trunks from the Farmington Main CO to the San
Juan County PSAP.
For customers not residing in the Navajo Nation, SWC would need to continue the existing routing. For
customers located within the Navajo Nation, SWC would need to obtain interoffice 911 trunks from
Sacred Wind’s Yatahey CO to Frontier’s St. Michaels CO and from Sacred Wind’s Bloomfield CO to
Frontier’s St. Michaels CO, Frontier would then provision 911 trunks to the Shiprock PSAP. Sacred Wind
would need to initiate some internal programming changes in order to separate the routing for Navajo
Nation customers from non-Navajo Nation customers.
Figure 2 SWC Current 9-1-1 Routing
10.A.3. CenturyLink Communications
CenturyLink Communications provides landline service to three (3) exchanges, which serves parts of the
Ramah Chapter area in Cibola and McKinley Counties, and several chapters in McKinley County.
CenturyLink already has two (2) dedicated ES trunks operational from each central office. All
CenturyLink central offices route outbound 9-1-1 traffic to their switch in Zuni, NM, which is a DMS10.
From the Zuni switch, the CenturyLink 9-1-1 traffic is already being routed to the CenturyLink
Albuquerque East and Las Cruces Main Tandems. All components of the network were designed and are
being monitored to maintain a P.01 grade of service.
Figure 3 CenturyLink Current 9-1-1 Routing
10.A.4. Windstream Communications
Windstream Communications provides landline service to two (2) exchanges, which serves parts of the
Counselor Chapter in western Sandoval County. Windstream already has existing ES trunks installed
from their Cuba central office, which includes service for the Lybrook remote. The Windstream central
office routes outbound 9-1-1 traffic to their Cuba switch, which is a EWSD. From the Cuba EWSD switch,
the 9-1-1 traffic is already being routed to the Qwest Communications Albuquerque East Tandem as
primary and the Las Cruces Main Tandem as secondary. All components of the network were designed
and are being monitored to maintain a P.01 grade of service.
Figure 4 Windstream Current 9-1-1 Routing
10.A.5. Western New Mexico Telephone
Western New Mexico Telephone Company provides landline service to one (1) exchange, which covers
the entire Alamo Chapter. The switch that serves the Alamo Remote is in Magdalena, NM, the CLLI code
is "MGDNNMXCDS0." The switch type is a CopperCom softswitch. The Magdalena central office has
two (2) existing dedicated outbound ES trunks that go to theCenturyLink Albuquerque East Tandem. All
components of the network were designed and are being monitored to maintain a P.01 grade of service.
Figure 5 Western New Mexico Communications Company Current 9-1-1 Routing
10.A.6 New 9-1-1 Routing for Navajo Nation in New Mexico
As the 9-1-1 System Service Provider for the state of New Mexico, CenturyLink Telecommunications
Company currently receives/will receive all 9-1-1 traffic from these carriers, except NCC and Sacred
Wind. The CenturyLink 9-1-1 infrastructure provides selective routing of the 9-1-1 calls to the
appropriate PSAP over dedicated inbound EM trunks from their selective routers. All NCC telephone
prefixes are totally contained within the Navajo Nation. Therefore, NCC will route all their 9-1-1 traffic
directly to an enhanced Navajo Nation Shiprock PSAP in the future.
In conjunction with the new 9-1-1 system installation at the Shiprock Navajo Nation PSAP, new 9-1-1
trunks will need to be installed prior to any 9-1-1 routing changes. Following are the required 9-1-1
trunk installations that will be required:



2 EM trunks from each of the 12 NCC central offices to the NCC St. Michaels CO
An engineered number of EM trunks from CenturyLink Tandems in Albuquerque and Las Cruces
to NCC to maintain a P.01 grade of service prior to redirecting 9-1-1 calls being routed to
CenturyLink for selective routing.
An engineered number of 9-1-1 trunks from the St Michaels CO to the Shiprock PSAP
All 9-1-1 trunk installations will be engineered to maintain a P.01 grade of service prior. Once the
Shiprock PSAP is ready to become operational, traffic will start being redirected from the county PSAPs
to the Shiprock PSAP. The NDPS will work closely with NCC and other carriers to create a plan to begin
moving 9-1-1 traffic.
When the enhanced 9-1-1 Shiprock, NM PSAP becomes operational, it will have the engineered number
(P.01 grade of service) of inbound EM trunks to handle the voice portion of enhanced 9-1-1 calls and
connectivity to the NDPS ALI database to handle the data portion associated with each call. There is
currently a project to evaluate the existing GIS data sources from various Navajo and private sources to
accommodate areas that do not have available rural addressing. The intent is to combine the data into
a comprehensive geospatial 9-1-1 database for landline calls.
A public awareness and educational campaign is planned to coincide with the new 9-1-1 routing
changes. Currently, many Navajo Nation residents dial the 7-digit number to the PSAP. Public education
is critical to ensure residents are informed of the new 9-1-1 capabilities and to only utilize 9-1-1 for
emergency calls only.
Figure 6 Navajo New Mexico - Proposed 9-1-1 Routing
11. Access Line Report, by Telephone Company and Exchange
11.A. New Mexico
11.A.1. Navajo Communications Company (NCC)
NPA-NXX
Community
Residential Business
505-368
Shiprock
1559
1,229
505-786
Crownpoint
1358
893
505-777
Navajo
503
107
505-733
Tohatchi
345
204
505-371
Tse Bonito
267
237
505-735
Twin Lakes
404
78
505-732
Naschitti
248
45
505-731
Torreon
225
54
505-696
Newcomb
154
63
505-655
Pueblo Pintado
71
77
505-789
Toadlena
66
31
505-723
Sanostee
46
26
Total
5,246
3,044
11.A.2 Sacred Wind Communications (SWC)
NPA-NXX
Community
Residential Business
505-905
Yah Ta Hey
505-908
Yah Ta Hey
505-960
Bloomfield
TOTAL
2851
565
11.A.3 CenturyLink Communications
NPA-NXX
Community
Residential Business
505-775
Pinehill/Raham
505-778
Vanderwagon
505-788
Fence Lake
11.A.4 WindStream
NPA-NXX
Community
505(575)-289 Cuba
505(575)-568 Lybrook
Residential Business
11.A.5 Western New Mexico Telecommunications (WNMT)
NPA-NXX
Community
Residential Business
575-854
Magdelena
Total
2,788
2,251
610
549
504
482
293
279
217
148
97
72
8,290
Total
3416
Total
600
78
Total
1080
90
Total
754
12. Description of Network Access Services
12.A. New Mexico
12.A.1. Navajo Communications Company (NCC)
SWC/CO
Crownpoint
Crownpoint
Crownpoint
Crownpoint
Crownpoint
Crownpoint
Crownpoint
Crownpoint
Crownpoint
Crownpoint
Crownpoint
Crownpoint
Crownpoint
Crownpoint
Naschitti
Navajo
Navajo
Navajo
Navajo
Navajo
Navajo
Navajo
Navajo
Navajo
Newcomb
Pueblo Pintado
Pueblo Pintado
Sanostee
Shiprock
Toadlena
Tohatchi
Torreon
Tse Bonito
Twin Lakes
Twin Lakes
Twin Lakes
Twin Lakes
Twin Lakes
CLLI
CRPNNMXCRS0
CRPNNMXCRS0
CRPNNMXCRS0
CRPNNMXCRS0
CRPNNMXCRS0
CRPNNMXCRS0
CRPNNMXCRS0
CRPNNMXCRS0
CRPNNMXCRS0
CRPNNMXCRS0
CRPNNMXCRS0
CRPNNMXCRS0
CRPNNMXCRS0
CRPNNMXCRS0
NSCHNMXCRL0
NWCMNMXCRL0
NWCMNMXCRL0
NWCMNMXCRL0
NWCMNMXCRL0
NWCMNMXCRL0
NWCMNMXCRL0
NWCMNMXCRL0
NWCMNMXCRL0
NWCMNMXCRL0
NWCMNMXCRL0
PBPONMXCRL0
PBPONMXCRL0
SANSNMXCFL0
SHRKNMXCRS0
TDLNNMXCFL0
THTCNMXCRS0
THTCNMXCRL0
TDLNNMXCRS0
TWLKNMXCRS0
TWLKNMXCRS0
TWLKNMXCRS0
TWLKNMXCRS0
TWLKNMXCRS0
NPA-NXX
505-786
505-786
505-786
505-786
505-786
505-786
505-786
505-786
505-786
505-786
505-786
505-786
505-786
505-786
505-732
505-777
505-777
505-777
505-777
505-777
505-777
505-777
505-777
505-777
505-696
505-655
505-655
505-723
505-368
505-789
505-733
505-731
505-371
505-735
505-735
505-735
505-735
505-735
Chapter
Becenti
Crownpoint
Littlewater
Standing Rock
Smith Lake
Mariano Lake
Pinedale
Nahodishgish
Casamero Lake
Baca/Haystack
Nageezi
Lake Valley
White Rock
Burnham
Naschitti
Sheepsprings
Tsalie/Wheatfields
Crystal
Mexican Springs
Mexican Springs
Red Lake
Fort Defiance
Twin Lakes
Tsayatoh
Rock Springs
Pueblo Pintado
Whitehorse Lake
Sanostee
Shiprock
TwoGreyHills
Tohatchi
Star Lake
Tse Bonito
Mexican Springs
Twin Lakes
Nahodishgish
Standing Rock
Coyote Canyon
County
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
San Juan
San Juan
San Juan
San Juan
San Juan
San Juan
San Juan
San Juan
San Juan
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
McKinley
Current PSAP
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
Shiprock-NN
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
Shiprock-NN
McKinley CO
McKinley CO
Shiprock-NN
Shiprock-NN
Shiprock-NN
Shiprock-NN
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
McKinley CO
12.A.2 Sacred Wind Communications (SWC)
SWC/CO
Yatahey
Yatahey
Yatahey
Bloomfield
CLLI
YTHYNMABDS1
YTHYNMABDS1
YTHYNMABDS1
BLFDNMBJDS0
NPA-NXX
505-905
505-972
505-908
505-960
Chapter
County
San Juan
San Juan
San Juan
McKinley
Current PSAP
Crownpoint-NN
Crownpoint-NN
Crownpoint-NN
Shiprock-NN
12.A.3 CenturyLink Communications
SWC/CO
Pinehill/Ramah
CLLI
PNHLNMXCRS1
NPA-NXX
505-775
Chapter
Ramah
County
Cibola
Vanderwagon
Vanderwagon
Vanderwagon
Fence Lake
VNWGNMXCRS1
VNWGNMXCRS1
VNWGNMXCRS1
FNLKNMXCRS1
505-778
505-778
505-778
505-788
Breadsprings
Chichiltah
Red Rock
Ramah
McKinley
McKinley
McKinley
Cibola
Current PSAP
Split McKinley &
Cibola CO’s
McKinley CO
McKinley CO
McKinley CO
Cibola CO
NPA-NXX
575-568
575-568
575-289
Chapter
Counselor
Nageezi
Counselor
County
Sandoval
RIO Arriba
Sandoval
Current PSAP
Sandoval CO
Rio Arriba CO
Sandoval CO
County
Socorro
Current PSAP
Socorro CO
12.A.4 WindStream
SWC/CO
Lybrook
Lybrook
Cuba
CLLI
LYBKNMXCRS1
LYBKNMXCRS1
CUBANMXCDS0
12.A.5 Western New Mexico Telecommunications (WNMT)
SWC/CO
Magdelena
CLLI
MGDNNMXCDS0
NPA-NXX
505-854
Chapter
Alamo
13 Network Exchange Services
Estimated installation (Non-Recurring Charges-NRC) and monthly (Monthly Recurring Charges-MRC)
13.A. New Mexico
13.A.1 Navajo Communications Company (NCC)
Description
QTY
Each
2 ES trunks from 12 NCC central
24
150.00
offices to the NCC St. Michaels CO
2 T1’s from St Michaels CO to
6
?
Shiprock PSAP – ? # of 9-1-1 trunks
13.A.2 CenturyLink Communications
Description
QTY
ES trunks from Albuquerque Tandem ?
to Shiprock PSAP
ES trunks from Las CrusesTandem to ?
Shiprock PSAP
MRC
3600.00
NRC
7,200.00
?
?
Each
?
MRC
?
NRC
?
?
?
?
Selective Router Fees
13.A.3 Sacred Winds Communications(SWC)
Description
QTY
ES trunks from Yatahey CO to NCC
?
St. Michaels CO
ES trunks from Bloomfield CO to CO ?
Albuquerque Tandem
Each
?
MRC
?
NRC
?
?
?
?
Appendix A
A1 – Maps of Telephone Exchanges
Navajo Communications Company (NCC) – New Mexico
Sacred Wind Communications (SWC) – New Mexico
A2 – Maps of PSAP Locations
A3 – Maps of Emergency Responder Agencies
1. Law Enforcement/Police District Map (See map in A2 above)
2. Fire Districts
San Juan County, NM – Fire Departments
No map available
District 11, Dzilth-Na-O-Dithle is located 45 miles south of Bloomfield, New Mexico on US Hwy 550.
District 11 was established in 1992 with the fire station being constructed near the Dzilth-Na-O-Dithle
Mesa which means "the mountain that turns around" in Navajo. District 11 covers an area of 951 square
miles with four pieces of apparatus and approximately 20 volunteer firefighters out of one station. Due
to location, they have also placed one truck for quick response in the Nageezi housing area. District 11
provides fire and EMS services to the citizens of San Juan County from CR 7010 south to the county line.
District 12, Shiprock is located 30 miles west of Farmington, NM on US Hwy 64. District 12 was
established in 1992 when the County Commission voted to include the Volunteer Fire Department
within the County increasing their finding and equipment. District 12 lies on the Navajo Indian
Reservation. District 12 covers an area of 982 square miles with four pieces of apparatus and
approximately 30 volunteer firefighters out of one station. District 12 serves San Juan County citizens
along Hwy 491 from south of Shiprock to the Colorado State line and along Hwy 64 from Hogback to the
Arizona State line. District 12 provides mutual aid support to District 1, 13, & 14 as well as to several BIA
agencies in the area.
District 13, Newcomb is located 62 miles southwest of Farmington, NM on US Hwy 491. District 13 was
established in 1996 and lies on the Navajo Indian Reservation. District 13 covers an area of 1442 square
miles with four pieces of apparatus and approximately 22 volunteer firefighters out of one station.
District 13 serves San Juan County citizens along Hwy 491 to the County line and throughout the Chuska
Mountains to the Arizona State line.
District 14, Ojo Amarillo is located 8 miles south of Farmington, NM behind the NAPI Headquarters.
District 14 is our newest district starting March 28, 2006. District 14 covers an area of 776 square miles
with three pieces of appratus and approximately 20 volunteer firefighters out of one station. The station
is located right in the heart of NAPI, one of the biggest agricultural projects in the nation. District 14
serves San Juan County citizens south of Farmington on NM371 to the County line, south of the San Juan
River on Navajo Route 36, and most of NAPI south of CR 7010. District 14 provides mutual aid support to
District 1, 4, 9, 11, 12, & 13.
McKinley County – Fire Departments
3. Emergency Medical Services (EMS)
Shiprock
The Department of Emergency Medical Services- Shiprock Field Office is located in the community of
Shiprock, NM. Shiprock is approximately 30 miles southeast of the Four Corners Monument, USA, the
only place in the United States where the four states meet on the Navajo Nation. The Shiprock Field
Office operates two ambulances with a crew of two EMT's on duty or on call at all times. The ambulance
is dispatched either by the Navajo Department of Law Enforcement- Shiprock or directly from the
patient or family members. Most of our patients are transported to the Northern Navajo Medical
Center.
Crownpoint
Department of Emergency Medical Services Crownpoint Field Office is located in Northwestern New
Mexico in McKinley County 65 miles Northwest of Gallup and 80 miles South of Farmington, New
Mexico on New Mexico State Highway 371. The Crownpoint EMS Field Office covers a large portion of
the Navajo Reservation. The boundary is primarily populated by Navajos and is known as the
checkerboard area, this is due to the fact that jurisdiction over these lands is a mix of tribal, federal,
state, county, and private lands. Our Field Office provides EMS service to the surrounding communities
North to Bisti, East to the far Eastern portions of the Navajo Reservation to Whitehorse Lake, Pueblo
Pintado, Torreon and Ojo Encino and South to Smith Lake, Mariano Lake and West to Standing Rock.
The Crownpoint Field Office is staffed with six EMT Basics and one EMT Intermediate and two wellstocked ambulance units that are equipped with pre-hospital medical supplies and equipment.
Appendix B: 9-1-1 System Plan Shiprock
Phase One 9-1-1 Deployment (Summary)
Wireline 9-1-1 Services
1) The immediate intent is to deploy an IP based/i3 ready 9-1-1 call taking system with mapped ALI
capabilities. The target schedule is to issue an RFP in October and have the system deployed by the end
of 2014. Below is an overview diagram of the required functionality.
Figure 7 Shiprock PSAP Overview Design
2) Develop GIS database. Leverage the investment in GIS projects from Navajo DOT, Navajo Land
Management, Navajo Health Services and other agencies to create a geospatial database that will
enable location validation for wireline callers. This is a work in progress and will continue to improve in
the future. Target date for the first version of this database is by End of Year 2014. Note: Even in this
first version of the local database, the 9-1-1 caller location information will be at minimal the same as
being provided by the county PSAPs today. It is anticipated that an immediate improvement in 9-1-1
caller location information will be realized. The database will be managed by the NDPS GIS specialist
who will be responsible for all validation, verification and modification of GIS database data.
3) Pilot system with one NPA-NXX. Once the system is in place, we will work with NCC to change routing
on one specific NPA-NXX (or subset of exchange) to test the system and database access.
4) Begin migration of all New Mexico NPA-NXX on a controlled environment.
Wireless 9-1-1 Services
1)Wireless evaluation. Most of the Navajo Nation today is wireless Phase 0. We are currently working
with CellularOne and NTUA Wireless to determine the capabilities and costs to provide Wireless Phase 1
and/or Phase 2 on the Navajo Nation. Funding is a great concern.
2)In conjunction with wireline project deployment, it is our intent to work with the wireless carriers to
begin routing wireless 9-1-1 calls originating within Navajo Nation boundaries to the Shiprock PSAP
3)Once information has been received, the necessary circuits and agreements will be put in place to
begin receiving wireless location data for wireless 9-1-1 callers
PSAP Operations
1) Develop, document and approve standard operating procedures for the Navajo PSAP.
2) Develop, document and plan for required 9-1-1 Telecommunicator training and certification.
3) Formalize and document MOU’s with mutual aid agencies.
Phase Two 9-1-1 Deployment (Summary)
1) Repeat the process in Phase One for the Navajo Nation areas in Arizona and Utah.
2) Determine alternate/backup PSAP location and expand 9-1-1 system.
3) Transition NPA-NXX’s from Arizona and Utah to the Navajo 9-1-1 PSAP.
Phase Three 9-1-1 Deployment (Summary)
1) Participate in local, state and national 9-1-1 events to ensure the Navajo Nation 9-1-1 roadmap
follows recommended NENA, APCO and FCC guidelines.
Phase Four 9-1-1 Deployment (Summary)
1) As New Mexico, Arizona and Utah begin to deploy Next Generation 9-1-1 and implement Emergency
Services IP Networks (EsiNETs), the Navajo Nation will work closely with the states to expand these
services to the Navajo Nation.
Figure 8 - Navajo Nation - 9-1-1 Future
Appendix C – Navajo Nation 9-1-1 Committee Plan Overview
Navajo Nation: 9-1-1 Program Overview
Current Environment
There are currently 7 locations within the Navajo Nation (NN) that are responsible for answering 9-1-1
calls. Currently, 9-1-1 calls originating on the NN are first routed to county Public Safety Answering
Points (PSAP) then either (1) transferred to one of the 7 NN centers or (2) the county 9-1-1 Dispatcher
calls the center and relays the information to a NN resource. This causes delay in receiving the call and
responding to the incident.
Existing 9-1-1 Routing
The table below provides a summary of the increase functionality and improved 9-1-1 services that will
be gained by moving forward with a 9-1-1 Program:
Proposed 9-1-1 Routing – Phase 1
9-1-1 Plan Overview
In order to be recognized as a Public Safety Answering Position (PSAP) to enable direct 9-1-1 routing of
calls originating within the Navajo Nation directly to a NN PSAP, a 9-1-1 Service Plan must be submitted
and approved by each state involved, which includes New Mexico, Arizona & Utah.
Critical Steps to complete 9-1-1 Service Plan
 Documentation providing justification that Navajo Nation meets minimum requirements to
perform all functions of a PSAP
 9-1-1 Network capable of routing Wireline, Wireless & VoIP calls to PSAP
 Answer 9-1-1 Calls
 Ability to identify caller number & location (ANI/ALI) for all call types
 Provide 9-1-1 call-taking equipment to effectively process calls
 Meet minimum requirements mandated by the state
 Provide a 9-1-1 redundancy plan to guard against equipment failure & building outage
 Provide trained 9-1-1 Call Takers & Dispatchers
Equip the PSAP with new 9-1-1 System
 Existing System
 Analog Centrex lines at each PSAP connected to telephone at each position
 Function as administrative lines – not 9-1-1 lines
 Manual call log, cad entry & no caller ANI/ALI
 Limited rural addressing
 Proposed System
 i3 & SIP Enabled Solution
 Leverage Navajo GIS initiatives to create a geospatial database to overcome lack of rural
addressing (landline)
 Implement wireless ALI query
 Automate call tracking, call mapping & CAD spill
9-1-1 Routing Changes
 Consult with carriers for required 9-1-1 network changes
 Detail current routing for 9-1-1 calls originating on the Nation
 Evaluate 9-1-1 trunking capabilities available for 9-1-1 call delivery at PSAP
 Identify if any NPA/NXX conflicts (shared between Nation & County)
 Evaluate ability identify wireless calls originating within the Nation
 Work with all carriers to route 9-1-1 calls directly to Navajo PSAP
 Shiprock, NM will be Main Navajo PSAP
 Create plan to migrate
 Create/Update SOP for misrouted calls
 Transfer from Navajo to County
 Transfer from County to Navajo
Consolidation of PSAPs
 Consolidation of PSAPs from 7 to 1
 Current centers typically have only 1 or 2 call takers per shift
 Efficiencies in resource utilization - shared resources to handle any call
 Improved call answer times
 Deliver consistency of 9-1-1 services
 Increase training and coaching opportunities
 Dispatch Consolidation
 Goal is to consolidate dispatch function at the PSAP
 Integration of radio across the nation required
 PSAP Back-up Options
 Redundancy in trunking & system components
 Potential back-up site at Window Rock or Chinle
 MOU with County PSAPs
Initial 9-1-1 Program Goals & Deliverables
45 days:
1. Complete initial 9-1-1 Service Plan & Submit to state on Sept 21
2. Evaluate existing and recommend new 9-1-1 technology @ Shiprock
3. Identify GIS data sources to be utilized for ALI capabilities
90 Days:
1.
2.
3.
4.
5.
6.
7.
8.
Install initial 9-1-1 call taking system in Shiprock for proof of concept
Install 9-1-1 capable trunk & ALI Service
Work with Cellular One and/or Frontier to provide routing of single number to Shiprock PSAP
Approved 9-1-1 Service Plan
Determine qualification for 9-1-1 Service Fund distribution from AZ, NM, & UT
Determine costs for Wireless Phase 1-2 rollout
Determine costs for ALI circuits (wireless via Intrado)
Continued modification Service Plan
Future Phases:
1.
2.
3.
4.
5.
6.
7.
Consolidation of PSAPs
Network Routing
Expansion of PSAP Technology
Call-Taker Training
GIS Database development & maintenance
Wireless deployments/modifications
Redundancy of PSAP (backup center)