2011 edition - GreyStone Power Corporation

A brief guide to GreyStone Power Corporation
media kit
2011 edition
GreyStone Power Corporation | P.O. Box 897, Douglasville, GA 30133 | www.greystonepower.com
table of
contents
Letter to the Media ..................................................................................... 3
About Our Cooperative ............................................................................. 4
Coverage Area............................................................................................. 6
Meet Our Leadership ................................................................................. 8
Our Network ..............................................................................................10
Corporate Factsheet ..................................................................................13
Questions and Answers ............................................................................16
Member Satisfaction .................................................................................20
Media Contacts ......................................................................................... 22
2 | GreyStone Power Corporation
letter to the
media
It is my pleasure to provide this brief media kit to introduce you to GreyStone Power Corporation, a
member-owned electric cooperative delivering power and energy solutions to members every day.
GreyStone Power provides electricity to more than 102,000 homes, businesses, schools and industries.
We are owned by those we serve and are dedicated to providing members with reliable electricity at the
lowest price possible. At GreyStone, members matter and we are committed to looking out for the people
we serve.
Please take a moment to review the valuable information included in this media kit. I hope that it will
assist you in getting to know more about GreyStone Power and our commitment to our members. Please
do not hesitate to contact me with any questions you may have, we welcome your inquiries.
Thank you for your time and your interest!
Best regards,
Vicki Harshbarger
Manager, Public Relations & Communications
(770) 370-2039 or (678) 449-9377
[email protected]
The power of 102,000 member-owners and their families | 3
about our
cooperative
Mission
GreyStone Power Corporation
Like all electric membership cooperatives (EMCs),
GreyStone Power Corporation operates for the
benefit of its members. GreyStone Power is not in
the business of distributing electric service to make
a profit, but only to provide members with reliable
electric service at the lowest possible cost. But that’s
been the idea of the cooperative since its inception in 1936 when a group of local citizens banded
together to bring power to their rural communities
and formed the Farmers Electrical Association. In
1937, the cooperative changed its name to Douglas
County Electric Membership Corporation, then
in 1988 members voted to change its name to
GreyStone Power Corporation.
As a cooperative owned by the people
it serves, GreyStone Power has grown from
providing reliable, affordable electricity to
offering ancillary services through Gas South,
GEMC Federal Credit Union and EMC Security. From solutions for keeping costs down
to helping with energy efficiency, today the
co-op is finding new ways to save energy
and money by working together inside
GreyStone Power and outside with the
people we serve.
4 | GreyStone Power Corporation
To provide reliable and cost-competitive electric and related services
that position the cooperative as the
utility of choice.
Vision
To create and sustain value for our
members through demonstrated
leadership in the energy distribution business.
Cooperative Principles
Cooperatives worldwide generally operate using
the same principles as adopted in 1995 by the International Cooperative Alliance. These principles,
as with many co-ops, are part of GreyStone’s statement of identity.
•
Voluntary and Open Membership
Cooperatives are voluntary organizations, open to
all persons able to use their services and willing to
accept the responsibilities of membership.
•
Democratic Member Control
Cooperatives are democratic organizations controlled by their members, who actively participate
in setting policies and making decisions.
•
Education, Training, and Information
Cooperatives provide education and training for
their members, elected representatives, managers,
and employees so they can contribute effectively to
the development of their cooperatives.
•
Cooperation Among Cooperatives
Cooperatives serve their members most effectively
and strengthen the cooperative movement by
working together.
•
Concern for Community
While focusing on member needs, cooperatives
work for the sustainable development of their communities.
•
Members’ Economic Participation
Members contribute equitably to, and democratically control, the capital of their cooperative.
•
Autonomy and Independence
Cooperatives are autonomous, self-help organizations controlled by their members.
The power of 102,000 member-owners and their families | 5
serving portions of eight
counties
GreyStone Power
is one of the largest
EMCs in the State
of Georgia with
over 6,508.36 miles
of lines.
6 | GreyStone Power Corporation
Coverage area
Located on the west side of Atlanta, GreyStone
Power serves more than 102,000 members in
portions of Bartow, Carroll, Cobb, Coweta, Douglas, Fayette, Fulton and Paulding counties. Out
of counties served, Paulding County leads with
Dallas Office
Bartow
County
Paulding
County
Douglas
County
Carroll
County
35,313 members, immediately followed by Douglas
County with 34,679 members served. In addition
to our main office at 4040 Bankhead Highway in
Douglasville, Ga., GreyStone also has a full service
district office at 120 GreyStone Power Boulevard in
Dallas, Ga. Office hours are from 8 a.m. to 5 p.m.
weekdays. Employees are on duty 24-hours a day
and line crews are always on call for emergencies.
Cobb
County
Atlanta
Cooperative Headquarters
Fulton
County
Coweta
County
Fayette
County
The power of 102,000 member-owners and their families | 7
meet our
leadership
President/CEO
serves on the Audit Committee. He also represents
Gary Miller is GreyStone Georgia’s EMCs on the Board of Oglethorpe Power
and serves on the Compensation Committee for
Power Corporation’s
the board.
President/CEO, selected
Miller is also active in the community.
by the Board of Directors He
is
the
past Chairman of the Douglas County
to guide the cooperative.
Miller has been employed Chamber of Commerce and the Douglas County
at GreyStone for 20 years United Way. Miller serves on the Boards of DirecGary A. Miller
tors of the Douglas County Development Authorand formerly served as
ity, the Hospital Authority of Douglas County and
President/CEO
Vice President of the
the WellStar Health System Board. Miller is an
Financial Services Division. He is a graduate of
North Georgia College, a Certified Public Accoun- Advisory Board Member of Regions Bank and is a
graduate of Leadership Douglas. He is a member
tant and holds a Law degree from Georgia State
University. Before coming to GreyStone, he worked of Central Baptist Church in Douglasville where he
at Jackson Electric Membership Corporation in Jef- also teaches Sunday school.
ferson, Ga. and at Amicalola EMC in Jasper, Ga.
Miller serves on and chairs numerous
committees at the statewide level on behalf of
GreyStone Power and Georgia’s Electric Membership Corporations (EMCs). Presently, he chairs
Georgia EMC’s Government Relations Committee
and also serves on the Georgia EMC Economic
Development Committee. Miller was appointed to
the Board of CoBank in 2006 where he presently
8 | GreyStone Power Corporation
Board of Directors
Territory served by GreyStone is divided into nine geographical districts
and each is represented on the Board of Directors by a cooperative member
residing in that district. Current board members include:
Calvin Earwood
John Walton
Jennifer DeNyse
Chairman, District 1:
Paulding, Bartow
Vice Chairman, District 2:
Paulding
Secretary-Treasurer
District 5: Carroll, Douglas
Ed Garrard
Jim Johns
Milton Jones
District 9: Cobb
District 8: Douglas
District 7: Fulton
Burnell Redding
Charles Rutland
Maribeth Wansley
District 4:
Carroll, Douglas
District 3:
Douglas, Paulding
District 6:
Fulton, Fayette, Coweta
The power of 102,000 member-owners and their families | 9
a solid
network
Our partners
From time to time, members tell us they want our
help in other areas of their lives besides electricity.
Those requests have resulted in excellent partnerships that benefit our members. They include:
EMC Security, a security and alarm monitoring
service, that provides affordable security system
monitoring and installation for homes and businesses.
GEMC Federal Credit Union, located in
GreyStone’s two offices in Douglasville and Dallas,
is a full-service credit union that has served members since 1996.
Gas South, a Georgia-based natural gas marketer,
now serves more than 250,000 homes and businesses across the state.
10 | GreyStone Power Corporation
Our affiliations
Georgia Electric Membership Corporation
(Georgia EMC) is the statewide trade association
that serves Georgia’s 42 electric membership corporations (EMCs), Oglethorpe Power Corporation,
Georgia Transmission Corporation and Georgia
System Operations Corporation. Georgia EMC
enables Georgia’s electric membership corporations to pool their resources to gain strength and
efficiency on issues common to the EMCs. Georgia
EMC is a not-for-profit 501 (C)(6), member-owned
organization controlled by a board of directors
elected from the member cooperatives and corporations.
www.georgiaemc.com
Oglethorpe Power Corporation (OPC) is the
nation’s largest power supply cooperative with approximately $6.5 billion in assets serving 39 electric membership corporations which, collectively,
provide electricity to more than 4.1 million Georgia citizens. A proponent of conscientious energy
development and use, OPC balances reliable and
affordable energy with environmental responsibility and has an outstanding record of regulatory
compliance. Its diverse energy portfolio includes
natural gas, hydroelectric, coal and nuclear generating plants with a combined capacity of approximately 5,790 megawatts (summer planning reserve
capacity), as well as purchased power. OPC was
established in 1974 and is owned by its 39 member
systems.
www.opc.com
Georgia Transmission Corporation (GTC) is a
not-for-profit cooperative that provides electric
transmission service to 39 electric membership
cooperatives (EMC) in Georgia. GTC is owned
by these 39 EMCs, that in turn, are owned by the
customers they serve. For 23 years, GTC was a part
of Oglethorpe Power Corporation, the statewide
power generation co-op. Georgia Transmission
emerged in 1997 when Oglethorpe Power was
divided into three companies.
www.gatrans.com
The National Rural Electric Cooperative Association (NRECA) is the national service organization
dedicated to representing the national interests of
cooperative electric utilities and the consumers
they serve. The NRECA Board of Directors oversees the association’s activities and consists of 47
members, one from each state in which there is an
electric distribution cooperative. Founded in 1942,
NRECA was organized specifically to overcome
World War II shortages of electric construction
materials, to obtain insurance coverage for newly
constructed rural electric cooperatives and to mitigate wholesale power problems. Since those early
days, NRECA has been an advocate for consumerowned cooperatives on energy and operational
issues as well as rural community and economic
development. NRECA’s more than 900 member
cooperatives serve 42 million people in 47 states.
Most of the 864 distribution systems are consumerowned cooperatives; some are public power districts. NRECA membership includes other organizations formed by these local utilities: generation
and transmission cooperatives for power supply,
statewide and regional trade and service associa-
The power of 102,000 member-owners and their families | 11
tions, supply and manufacturing cooperatives,
data processing cooperatives and employee credit
unions. Associate membership is open to equipment manufacturers and distributors, wholesalers,
consultants and other entities that do business with
members of the electric cooperative network.
www.nreca.org
online and operational in October 2003. Through a
partnership of 38 electric cooperatives in Georgia,
Green Power EMC has been working to expand
renewable energy options.
www.greenpoweremc.com
Allied Organizations
• CoBank
Touchstone Energy Cooperative represents a
• GEMC Workers’ Compensation Fund
nationwide alliance made of more than 700 lo• Georgia Rural Electric Service
cal, consumer-owned electric cooperatives in
Corporation
46 states. Touchstone Energy co-ops collectively
• Georgia Systems Operation Corporation
deliver power and energy solutions to more than
40 million members every day. Touchstone Energy • Gresco Utility Supply, Inc.
• National Rural Utilities Cooperative
co-ops provide high standards of service accord Finance Corporation
ing to their four core values: integrity, accountability, innovation and commitment to community. • Rural Utilities Service (RUS)
Touchstone Energy co-ops rank well ahead of their • Smarr EMC
industry counterparts when it comes to customer
satisfaction. Recent data from the American Customer Satisfaction Index (ACSI), one of the nation’s
most recognized measures of customer satisfaction,
gives Touchstone Energy cooperatives an average
score of “81” out of a possible 100, outclassing the
utility industry satisfaction score of “74.”
www.touchstoneenergy.com
Green Power EMC is a not-for-profit cooperative founded in August 2001 to support Georgia
EMCs in their search for renewable resources in
the State of Georgia. The primary efforts of Green
Power EMC have been to find, screen, analyze and
negotiate power purchase agreements with Georgia-based renewable resource providers. Green
Power EMC was the first green power program in
the state with green (renewable energy) resources
12 | GreyStone Power Corporation
corporate
factsheet
Products and Services
Membership in GreyStone Power has its privileges. In addition to providing the people we
serve with reliable electricity at competitive
rates, the cooperative is proud to offer members an array of valuable products and services
including:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Car Solutions
Convenient Payment Options
Co-op Connections Card
Cooperative Healthy Savings
Customized Billing Options
Efficiency Loans
EMC Security
Energy Audits
Energy Saving Tips and Advice
Fleet Services
Gas South
GEMC Federal Credit Union
Green Power
Operation Round Up
Pet Assure
Rebates
SurgeMaster Plus
At a Glance
With over 102,000 members, and more
than 2 billion kilowatt hours sold in 2009,
GreyStone is the 16th largest EMC in the U.S.
Statistics at the
end of each year
The power of 102,000 member-owners and their families | 13
Employees
GreyStone is an equal opportunity employer with more than
270 employees. Directors hire a
President/CEO to carry out the
daily operation of the cooperative. GreyStone hires professional
employees to design, construct and maintain
the electrical facilities, as well as employees who
are responsible for billing, accounting, recordkeeping function, and providing information
and technical service to members. In 2010, the
cooperative was named one of Atlanta’s “Best
Places to Work” by Atlanta Business Chronicle.
Of 400 companies nominated, GreyStone placed
17th among the top 20 medium-sized workplaces in Atlanta.
Senior Management
Gary A. Miller
President/CEO
Jim Hunter
Vice President, Marketing and Member Services
Kara Pearson
Vice President, Financial Services
Glenn Purcell
Vice President, Information Systems
Marcita Scharnhorst
Vice President, Human Resources
Bill Sharpton
Vice President, Operations and Engineering
Tim Williams
Vice President, Corporate and External Affairs
14 | GreyStone Power Corporation
A Company That Cares
While focusing on member needs, GreyStone
Power works for the sustainable development
of its communities. The cooperative takes pride
in giving back to the communities it serves.
Among its involvement, helping to support
members and their families achieve their educational goals is one of GreyStone’s most successful and rewarding contributions. Student
apprenticeships/interns are one of several ways
GreyStone supports youth development and
student learning.
Annually GreyStone coordinates
four unique opportunities for students; the
GreyStone Power Foundation Scholarships, Walter Harrison Scholarships, Clower Scholarships
and the Washington Youth Tour. The co-op
also participates in local youth apprenticeship,
mentoring and partners in education programs.
GreyStone supports the Douglas County School
System’s Public Education Trust Fund, Inc.
(PET) to help award grants and scholarships to assist students, teachers
and programs not already funded
by local, state and federal dollars.
One of GreyStone’s most generous contributions in 2009 was
its support for the
West Central Technical College “Invest in the
Next Generation” major gifts campaign.
The GreyStone Power Foundation, Inc.
is built upon the strength of GreyStone’s members volunteering to round up their electric bills
to the next dollar or give additional monthly
amounts to provide monetary assistance for
non-profit organizations. Since 1999, more than
$1,230,000 have helped to support GreyStone’s
communities through the GreyStone
Power Foundation Operation
Round Up program.
GreyStone supports many
local civic and charitable
organizations, but has three
main charities: Relay for Life,
March of Dimes and United
Way. In 2008 GreyStone employees raised $9,000 for Relay for
Life, $7,000 for March of Dimes and $22,200 for
United Way. Employees from the cooperative
serve as project volunteers and members of the
board of directors for many organizations and
clubs in GreyStone’s service area.
Milestones
•
GreyStone earned a top safety score and
completed 2008 with no lost-time accidents
• In February of 2008, GreyStone celebrated the
addition of its 100,000 member
• In 2007, GreyStone launched automated
meter reading (AMI) project; today, more than
111,000 meters have been replaced
• For the fifth consecutive year, the United Way
of Metropolitan Atlanta named GreyStone “A
Company That Cares” in 2005
• New Dallas office opened in 2005
Awards and Recognitions
•
GreyStone Power earned “Best Places to
Work” recognition in 2010 by Atlanta Business
Chronicle
• Employees and director received Georgia
EMC Life Saving Awards in November 2010
• In 2010, Public Relations & Communications
Department was recognized in NRECA Spotlight Awards
• Linemen rank first in state at Georgia Lineman’s Rodeo May 2010 and top EMC team in
the nation at International Rodeo October 2010
•
2011 marks GreyStone’s 75th Anniversary
and Green Power EMC’s 10th Anniversary
• GreyStone has returned more than $47.5 million to members over the years, with the latest
installment of $3.5 million in 2010
• Green Power EMC earned Green-e Energy
certification in 2009
• In 2009, GreyStone introduced mail-in-ballots to elect directors
The power of 102,000 member-owners and their families | 15
questions &
answers
How is GreyStone different from investor-owned
utilities?
GreyStone Power Corporation is owned by the
members we serve and operates as a not‑for‑profit
organization. Capital credits: Any margins – or
profits, as they are called in investor-owned business – are returned periodically to GreyStone
members. In 2010, we returned $3.5 million to
members; bringing the total returned through 2010
to $47.5 million.
Why are GreyStone customers called members?
Unlike other forms of business, GreyStone Power
is owned by the members we serve. Member
involvement is a distinguishing characteristic of
electric membership cooperatives (EMCs). By
paying $10 for membership in GreyStone Power
Corporation, members become part-owner of the
cooperative. Members have a voice in the operation of GreyStone through the members’ election
of directors who represent members in providing
their energy needs. Three positions on GreyStone
Power’s Board of Directors are elected by members annually to serve a three-year term of office.
Through the directors, members make their voices
heard concerning the operation of the electric cooperative they own.
How many members does GreyStone serve?
GreyStone Power serves more than 102,000 members and their families.
Can anyone become a member of GreyStone
Power?
The Georgia Territorial Electric Service Act of 1973
assigned exclusive power supply areas throughout
the state. The state’s 42 electric membership cooperatives are assigned 71 percent of the state’s land
16 | GreyStone Power Corporation
area, with the remaining area designated to Georgia Power Company or municipal power systems.
According to the act, some new businesses locating
in Georgia can choose their electric provider. New
commercial businesses with a 900 kilowatt (kW)
load or greater have a one-time choice in their supplier. This practice is known as Customer Choice.
Due to these restraints, businesses producing less
than 900 kW and residential customers are typically unable to choose their electric provider.
How does GreyStone operate?
GreyStone Power is a non-profit cooperative incorporated under Georgia law. By-laws adopted by the
members set forth membership criteria, member
rights and responsibilities, procedures for electing directors and how the non-profit character of
the Cooperative is maintained. Territory served
by GreyStone is divided into nine geographical
districts and each is represented on the Board of
Directors by a cooperative member residing in that
district. Directors’ terms of office are staggered to
provide that three positions expire annually. Contested board elections are elected by mail-in ballots; uncontested directors are elected by voice vote
at the Annual Meeting of Members held each year
on the second Saturday in October at GreyStone’s
main office in Douglasville.
How are electric rates set?
Upon advice of the President/CEO and qualified consultants, the Board of Directors sets rates
for the sale of electricity at a level that ensures all
administrative power expenses are covered, as well
as interest on Rural Utilities Service (RUS) and
Cooperative Finance Corporation (CFC) loans, for
adequate net margins to repay principal on loans
and to establish a reserve against emergencies.
Rates are subject to RUS review.
What is the Annual Meeting of Members?
GreyStone’s Annual Meeting of Members, held on
the second Saturday of October, is a free, fun-filled
event that showcases the value of GreyStone membership. Members and their families are invited to
get up close and personal with the cooperative they
own and learn about exclusive member benefits
and valuable services provided by GreyStone. As
a member of GreyStone, you have a voice in the
operation of GreyStone through the members’ election of directors and bylaws at the Annual Meeting.
Fiscal year operation and finance reports are given
during the business session. Food, educational
booths, musical entertainment, children’s rides
and games are provided. The Annual Meeting also
hosts a health fair that promotes healthier living for
members and their families.
How does GreyStone provide value to
its members?
We work hard to keep our members’ electric bills
affordable. We work to control costs through innovation. We monitor and lobby against legislative
actions that could cause our members’ electric
bills to escalate. Our sole purpose is not to make a
profit, but to serve our members to the best of our
ability. Margins, which would be profits in a forprofit business, go back to our members annually
in the form of capital credits, a check our members receive each fall. We are soon to begin a new
customer care and billing system that will enhance
service to members. We offer several programs that
The power of 102,000 member-owners and their families | 17
help members save money, including a discount
card called the Co-op Connections card that helps
members save thousands of dollars at pharmacies
and businesses throughout the U.S. We also offer a
program called Cooperative Healthy Savings that
helps members save money on medical, dental,
and vision costs. We offer energy efficiency loans
for those wanting to cut costs in their homes, and
rebates when members make energy improvements
in their homes. GreyStone was one of 16 cooperatives in Georgia that began a renewable energy
program called Green Power EMC to produce
green energy and place it in our energy mix. We
also communicate with our members to keep them
informed about the cooperative they own in every
way possible including newsletters, an e-newsletters, Facebook, Twitter and YouTube.
How is GreyStone working to help members
better manage their energy usage?
From 2008 to 2009 GreyStone featured a section
in its member newsletter, the GreyStone Report,
highlighting tips and ideas shared by members to
conserve energy. In 2009, GreyStone rolled out its
Together We Save campaign, a nationwide energyefficiency campaign designed by GreyStone and
other Touchstone Energy Cooperatives to inspire
members to easily save energy and money. Along
with classic mediums—TV, print radio and billboards—the campaign has a substantial online
component, TogetherWeSave.com. Members can
take control of their energy costs by visiting www.
togetherwesave.com offering valuable energy-and
money-saving advice. The website demonstrates
how taking simple energy-saving steps leads to real
dollar savings. After visiting the site, GreyStone
18 | GreyStone Power Corporation
encourages members to share their Together We
Save experience by sending in their testimonials
on the actions they took to save energy and the
impact made by their efforts. Selected testimonies are featured in the GreyStone Report to share
with other members. GreyStone’s Member Matters
newsletter also features energy efficiency articles
and columns. Ask the Energy Specialist is a section
in Member Matters, which addresses issues to help
members save on their energy use to save money.
GreyStone’s 2009 Annual Meeting event focused
on energy efficiency and conservation through
GreyStone’s Together We Save campaign. The coop hosted its first ever energy efficiency expo at
the 2010 Annual Meeting. The Together We Save
Energy Expo showcased the value of energy efficiency. Several specialized businesses educated
members about the benefits of conservation and
demonstrated valuable energy-efficiency products
and services. GEMC Federal Credit Union offered
low-interest energy efficiency loans and the Expo
featured an “Ask the Energy Specialist” Q&A booth
led by GreyStone’s very own energy experts. Members that registered received a free Home Energy
Savings Starter Kit. The 2009 GreyStone Annual
Report published in 2010 also focused on the Together We Save theme.
GreyStone’s website, www.greystonepower.com
features valuable links and tools to help members
get the most out of your energy use. Some tools
include:
• Energy efficiency web ads
• A light bulb energy saver calculator
• Business Energy Advisor (features information
on how businesses can save energy at their facility)
•
Touchstone Energy Savers (an energy management tool)
• Plug into home energy savings book (helps
members save money on energy at home)
• Energy library
• Kid’s Korner (An energy education tool for students, parents and teachers)
We also promote energy efficiency through special publications, billboards, ads and displays.
GreyStone’s Facebook and Twitter pages feature
valuable energy and money saving tips. GreyStone
offers residential and commercial members free
energy audits to help members identify potential
problems and solutions to save energy and money.
GreyStone’s new smart meter technology helps
the co-op expand our services by offering prepaid
electric service to members. Prepaid service helps
participating members be better managers of their
energy, allowing them to purchase power as they
use it.
What are current challenges faced by
GreyStone today?
Climate change concerns are prompting calls for
legislative action on the federal level that would
translate into much higher electricity costs for users. These actions could escalate to the point that
there are those who can afford electric power in
their homes and businesses and those who cannot. Power costs are also increasing as the costs to
produce electricity increase. And although overall growth in new services has diminished due to
today’s economic climate, the demand for electricity per household is increasing due to newer and
increased ways to use power, especially in technol-
ogy. New plants to generate electricity are routinely
turned down for permits, so the new plants that
would be needed to supply enough power, should
the economy turn around and growth in services
increase, are not being built. We could be headed
for a perfect storm in the electric service arena.
Also, Congress has been debating, but never
passed, a comprehensive climate change bill. Into
this void, the Environmental Protection Association has stepped forward and has now fielded new
regulations: the clean air transport rule, cooling
water intake requirements and the possible designation of coal ash as a hazardous material. This is
of great concern to us. That’s why it’s so important
for our members to let Congress know that electricity needs to be affordable and reliable for all
of us. We need to ask our elected officials, is our
country ready to handle the energy challenges in
capacity, technology, and affordability? We need
to work together to find responsible and affordable ways to meet these challenges. Our members’
voices are critical in this debate. Contact them
at www.ourenergy.coop. You can be sure that at
GreyStone Power, we’re committed to keeping your
electric bills affordable.
The power of 102,000 member-owners and their families | 19
member
satisfaction
“I feel my most
important duty
is listening to
members and
doing my very
best to assist
them.”
— Debbie Suttles,
Member Services
Representative II
20 | GreyStone Power Corporation
Surpassing member needs and
expectations is our focus
As an electric cooperative, GreyStone belongs to the members
we serve and their concerns are very important to us. GreyStone
is dedicated to quality member service and surpassing member
needs and expectations is our focus. Providing members with our
best service has always been and always will be our #1 priority.
But don’t take our word for it ... read what GreyStone members
had to say about our service!
“I would like to thank everyone for the service we
have received. No power failures, outages, etc. I
have had GreyStone as my electric provider off and
on since 1989 and I have never been disappointed.
Thank you again!”
— Judith Sushko
“Jeremiah should be acknowledged for going beyond
the call of duty and helping me with my refund
check. After several attempts the check was returned
and I was expecting to receive it. Jeremiah calmed
me and made sure that the check got delivered!”
— Lynnette Harper
“Julee was a great help today. She educated me on
energy saving tips and helped me find ways to save
money. She did her job fabulously and was a big
help!!”
— Michael Miller
“Sue was very pleasant and helpful today. I was
very grateful that she took the time to speak with
me about my usage and gave me some very helpful
information.”
— Iris Harbin
The power of 102,000 member-owners and their families | 21
media
contacts
The following contacts are for media related requests and information only. Requests for
GreyStone logos and press related images should also be directed to the following media contacts.
For non-media related inquiries, please contact GreyStone’s Member Services Department at
[email protected] or 770-942-6576.
Vicki Harshbarger
Manager, Public Relations & Communications
770-370-2039 or 678-449-9377
[email protected]
Tim Williams
Vice President, Corporate & External Affairs
770-370-2038 or 404-702-2402
[email protected]
22 | GreyStone Power Corporation
notes:
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
The power of 102,000 member-owners and their families | 23
GreyStone Power Corporation, from its roots as a farmer’s dream to the
reality of an energy supplier serving more than 102,000 members, has always
worked for the benefit of our members. GreyStone exists only to provide the
people we serve with reliable electricity at the lowest cost possible, a focus
that has been embedded in the cooperative since its inception in 1936.