The Patient - Oregon Medical Group Management Association

Envi
sion
the O
The Patient
Will See You
Now
utco
me
OMGMA Fall
Conference
Sept 7- 9, 2016
Red Lion on the River
Portland, Oregon
Attendee’s Brochure
Sponsored by
About the Oregon MGMA:
The mission of the Oregon Medical Group Management Association is to continually
improve the performance of medical group practice professionals and the organizations
they represent, by promoting growth and professionalism through facilitation of
networking within the context of Oregon’s unique environment.
The Oregon Medical Group Management Association is a growing and vital organization
of more than 300 members engaged in healthcare administration, representing over
6,000 physicians. Members are closely connected and utilize their network to build
professional skills and create collaborative, collegial relationships. The organization
is favorably perceived by medical organizations and physician group owners and is
seen as a necessary affiliation for their administrative staff. Professional development
programs offer relevant, accessible, and affordable educational opportunities that
are tailored to various skill and experience levels. OMGMA appropriately utilizes their
members to provide faculty for educational programs and mentoring opportunities.
The financially sound organization has a productive governance structure, with a Board
and committees that are relevant, highly interactive, and attuned to the needs of its
members.
Many THANKS to Our Sponsors!
2015 - 2016 Board of Directors
July 2016
President &
Business Partners / Exhibitor Chair
Legislative Co-Chair
Deb Bartel, FACMPE
Portland Diabetes
& Endocrinology Center, PC
503-274-4949 | [email protected]
Welcome,
President Elect
Education & Regional Networking Chair
Pam Keil, FACMPE
Women’s Healthcare Associates
503-905-4347 | [email protected]
Immediate Past President
Technology Co-Chair
Jeffrey M. Baird, MBA, CMPE
Willamette ENT & Facial Plastic Surgery
503-485-2580 | [email protected]
Secretary &
Membership Assistant Chair
Michelle Eldridge, CMPE
WVP Mission Street Clinic
503-362-6304 | [email protected]
Treasurer
Jeff Stewart, CMPE
East Cascade Women’s Group
541-693-2621 | [email protected]
Directors
Membership Chair
Debra Hansen, RN, CMPE
Legacy Good Samaritan Medical Group
503-413-8900 | [email protected]
Membership Assistant Chair
Janet Mossman, CMPE
Pacific Family Medicine
503-836-5153 | [email protected]
Technology Co-Chair
Lauren Harris, FACMPE
Legacy Medical Group, Firwood
503-826-0206 | [email protected]
Legislative Assistant Chair
Suzanne Fox Gatewood, MBA
Orthopedic Specialists, PC
503-467-7064 | [email protected]
ACMPE Forum Representative
Susan Curtis, FACMPE
Oregon Neurology PC
503-692-2850x119 | [email protected]
Et hic s
&
In
Ex
t
S
it y
S
ow t h
S
9144 SE 67th Avenue • Portland, OR 97206 • 971-373-1477 • Fax 503-774-3417 • www.omgma.com
Debbie Anderson, Executive Secretary • [email protected]
S
Inclusiveness
&
Diversity
Gr
Oregon
ct
r it y
Medical Group Management Association
spe
eg
®
Re
c e ll
en ce
S
C ol
leg
ia
l
Oregon MGMA is proud to announce our Annual Fall Conference, September 7-9, at The
Red Lion on the River at Jantzen Beach in Portland, Oregon.
Make your plans now to take advantage of this exceptional education program. As
practice administrators and office managers we are constantly subjected to changes in
the business of healthcare. This year’s OMGMA Fall Conference, “The Patient Will see
You Know... Envision the Outcome” is designed to help you grow your own professional
network by providing you the opportunity to get to know others facing these same
challenges. Faculty invitees will present a host of educational and informational
strategies to keep you confident and freely moving forward as our industry continues
to reinvent itself.
Please join us at the Red Lion resort-style hotel which is just seven miles from downtown
Portland, yet worlds apart in relaxing ambiance, overlooking the Columbia River. The
Red Lion hotel features 320 guest rooms and suites which offer river, pool or tennis
court views. Room amenities include private balconies, 32” LCD TVs, refrigerators and
microwaves.
Our annual Golf Scramble, planned for us this year by Jon and Jim Anderson, will be
held on Wednesday morning at nearby Heron Lakes Golf Club. The 18-hole Great Blue
Course at Heron Lakes Golf Club in Portland, Oregon was rated 4 Stars by Golf Digest’s
“Best Places to Play” for 2008/2009. This pre-conference event is a lot of fun regardless
of your golf skill level (or lack thereof!). It’s a great way to spend a beautiful afternoon.
The conference officially begins Wednesday evening with our ever popular opening
reception kicking off at 6 p.m., providing you some informal time to meet old friends,
new acquaintances and our Sponsors, Business Partners and Exhibitors. Throughout
Wednesday evening and each Exhibit Break during the conference, we will feature
drawings for valuable door prizes. Remember, you must be present to win.
Thursday evening includes dinner and musical entertainment. We are bringing back the
band, Hit Machine, created by Bart Hafeman. The energy projected from this 5 piece
band is highly contagious, to say the least. Their play list includes hits from all eras. Our
event will be held in the conference area of the hotel as well as their outside patio.
Last but certainly not least, we will feature a Conference App for use with any Smart
Phone or Tablet device! You’ll be able to access the conference schedule, session
materials and a list of other attendees and exhibitors within the powerful program.
See you in Portland!
Pam Keil, FACMPE
OMGMA President-Elect
OMGMA – Continually improving the performance of medical group practice professionals.
1
UNCOMPROMISING
IN OREGON,
OREGON, WE PROTECT
OUR MEMBERS WITH THE BEST
OF BOTH WORLDS: NATIONAL
RESOURCES AND LOCAL CLOUT
As the nation’s largest physician-owned medical malpractice insurer, with
78,000 members, we constantly monitor emerging trends and quickly
respond with innovative solutions. And our long-standing relationships with
the state’s leading attorneys and expert witnesses provide unsurpassed
protection to our nearly 2,700 Oregon members. When these members
face claims, they get unmatched litigation training tailored to Oregon’s
legal environment, so they enter the courtroom ready to fight—and win.
Join your colleagues—become a member of The Doctors Company.
CALL OUR LAKE OSWEGO OFFICE AT 888.748.6715 OR
VISIT WWW.THEDOCTORS.COM
Visit The Doctors Company at 2016 OMGMA Fall Conference for
industry-leading patient safety tools and cybersecurity resources.
Providing superior protection to Oregon physicians for over 27 years.
2
PROTECTION
About the Meeting
if you have never picked up a golf club, now is your
chance to give it a try in this easy and fun event.
The 18-hole course at Heron Lakes Golf Club
plays host to this pre-conference tradition. If you’re
looking for an entertaining afternoon, playing in
OMGMA’s golf scramble is a must!
Who Should Attend?
The Oregon Medical Group Management Association Annual Fall Conference is an educational
program for administrators, executives, managers, physicians, health administration students,
faculty, and others involved in managing a
medical group practice.
Wednesday, Opening Night Reception
Enjoy hosted hors d’oeuvres and refreshments
while you reacquaint yourself with old friends and
introduce yourself to new colleagues. Prizes will be
awarded throughout the evening.
Venue
All arrangements for this conference, including
meeting rooms, guest rooms, and the Exhibitor
Marketplace take place at The Red Lion on the
River at Jantzen Beach in Portland, Oregon.
Thursday, Networking Dinner and
Entertainment featuring Hit Explosion!
Thursday evening features a relaxed networking
dinner social on the Deck and an entertaining
environment for building on connections and
strengthening relationships with other attendees
and exhibitors. Dress comfortably for fun and excitement! Be sure to bring a coat as the weather
is unpredictable in September - This year we will
feature the band Hit Machine! The energy projected
from this 5 piece band is highly contagious to say the least.
Their extensive play list includes
hits from all eras.
On-site Registration Check-in
Upon arrival for the meeting, please check in at
the registration desk located near the Exhibitor
Marketplace. Name badges will be issued at check
in and are required for access to all general and
breakout sessions, luncheons, the exhibit hall floor,
opening night reception, and the Thursday night
Networking Social Dinner.
What To Wear
Attire at this conference ranges from business
casual to totally casual. Be sure to dress in layers
since meeting room temperatures may vary. The
dinner and entertainment on Thursday night is
definitely casual.
Exhibitor Marketplace ~ Wednesday – Friday
“CLUE” in on Patient-Centered Care
American College of Medical Practice
Executive (ACMPE) Credit Hours
This program qualifies for ACMPE credit hours. To
apply these hours toward your ACMPE continuing
education requirement, please calculate the total
number of clock hours you spent in educational
sessions (timing for each session is included in your
conference schedule) and enter your hours online
in the My Transcript area of www.mgma.com.
This year OMGMA will be holding a game of “CLUE”
in our Exhibit Marketplace. Come on in and meet
the Exhibitor Networking Champions who will be
waiting to play a networking game with you! You will
have the opportunity to vote on the best decorated
exhibit booth and the best networking game.
Conference App Available this year!
Once you’ve registered for the conference, you’ll
be eligible to download and use our brand new
Conference App. We will send you a link to the
App a few days before the conference. The App
will include a bundle of great information including
session materials, attendees, exhibitors, surveys
and more. You can even set up your personal
conference schedule. We’re very excited to
introduce this new feature!
The exhibit hall presents an excellent opportunity to
learn about the latest and greatest innovations now
available in the marketplace. Plan ahead and think
about the services and products you will need in the
coming year; then use this opportunity to network
with the vendors you want to see. Our conference
gives you easy access to many of their current
customers, your colleagues! You are sure to find
many solutions to the challenges you face in your
practice. Be sure to bring plenty of business cards
for your chance to win many of the valuable door
prizes offered by exhibitors during this conference.
Activities
Golf Scramble ~ Wednesday, 10:30 am
All attendees, their spouses and/or guests are
invited to play in the OMGMA golf scramble. Even
3
Fall Conference
September 7 – 9, 2016
Tentative Schedule
Wednesday, September 7, 2016
9:45 a.m. .Heron Lakes Golf Club
1:00 -5:00 p.m. ................. Exhibit Hall
5:00- 8:00 p.m. ................. Exhibit Hall
6:00-8:00 p.m. ................. Exhibit Hall
Thursday, September 8, 2016
Golf Scramble Registration
Exhibitor Registration / Setup
Member / Exhibitor Registration
Reception with Exhibitors (Must be present to win door prizes)
:00 a.-7:30 p.m. ............. Conf Ctr LobbyRegistration
7
7:00-8:00 a.m. ................................... Breakfast – Attendees & Exhibitors
8:00-8:15 a.m. ................................... Welcome
8:15-9:15 a.m. ................................... F v Opening Session: Sonny Nguyen, Senior Director, The Doctor’s
Company – “There’s an App for That: Benefits and Risks
of Using Mobile Apps for Healthcare”
9:15 -10:00 a.m. ................. Exhibit Hall Break with Exhibitors (Must be present to win door prizes)
10:00 -11:00 a.m. ................................... F v General Session: John Rudoy, PhD, Oliver Wyman – “The Marketplace
Revolution: Shattering the Sick-Care Model”
11:10 -12:10 p.m. ................................... Concurrent Sessions:
F v 1) Tony Luttrell, Vice President, Claims, The Doctors Company
– “Anatomy of a Claim”
F v 2) Randall Sutton, Lawyer, Saalfeld Griggs, PC, “Provider
Predicaments – Cat Herding & Other Strategies for Managing
Provider Employment Law Compliance Issues”
F v 3) Ellen Meier, RN, MN, CPNP, MBA – “Managing for
Service Excellence”
12:10 -1:30 p.m. ................................... Lunch – Attendees & Exhibitors F v Key Note Speaker:
Ron Culberson, MSW, CSP, CPAE – “Do It Well. Make It Fun.”
1:35-2:35 p.m. ................................... F v General Session: Mollie Gelburd, MGMA & Courtni Dresser, OMA
“MGMA Washington Updates & Oregon Legislative ”
2:35-3:20 p.m. ................. Exhibit Hall Break with Exhibitors (Must be present to win door prizes) 3:20-4:20 p.m. ....................................... .Concurrent Sessions: F v 4) Beth Kay, JD, & Melissa Parkerton, Oregon Patient’s Safety
Commission –“Open Conversation After an Adverse
Event: Good for Patients, Providers & the Bottom Line”
F v 5) Chris Apgar, CISSP – “Risks & Rewards – The New and
Rapidly Changing Landscape of Health Information Technology”
F v 6) Jill Arena, Managing Partner, Health e Practices, LLC &
Lisa Swan, Senior Consultant, Transworld Systems, Inc. – “Unlike Fine Wine, Receivables Don’t Age Well!”
4:25 -5:25 p.m. ................................... Concurrent Sessions: F v 7) Shawn Chummar, Senior Account Executive & Sarah
White, Senior Account Executive, The Doctors Company –
“Understanding Cyberliability and Data Breaches”
F v 8) Susan Curtis, FACMPE – “ACMPE Board Certification
& Fellowship: Taking the Trip from Nominee to Certified
Member to Fellow”
F v 9) Ron Culberson, MSW, CSP, CPAE – “Managing to Be a
Great (and Fun) Leader”
4
Red Lion on the River
Portland, Oregon
Thursday, September 8, 2016 - continued
6:00 - 6:30 p.m. ..................................
6:30 -10:00 p.m.
Cocktails
Networking Social Dinner & The “Hit Machine”
Friday, September 9, 2016
7:30 a. - 1:30 p.m.
7:30 - 8:45 a.m.
7:30 - 8:45 a.m.
8:45 - 9:45 a.m.
.......... Conf Ctr Lobby
..................................
..................................
..................................
9:45 -10:30 a.m. ................ Exhibit Hall
10:30 - 11:30 a.m. ..................................
11:30 - 1:30 p.m. ..................................
Registration
Guests & Exhibitor’s Breakfast
Member Breakfast – Business Meeting (Members encouraged to participate)
F v Opening Session: Dr. Fischer-Wright, MGMA CEO “Stop
Whining, Start Leading”
Break with Exhibitors (Must be present to win door prizes)
F v General Session: Tracy L. Spears, Vice President, Transworld
Systems, Inc.“What Exceptional Leaders Know”
Lunch – Attendees & Exhibitors, Exhibitors present their drawing gifts
(Must be present to win Exhibitor Drawings and OMGMA Grand Prize at end of Lunch)
F This program qualifies for ACMPE credit hours. To apply these hours toward your ACMPE continuing education requirement,
please calculate the total number of clock hours you spent in educational sessions (timing for each session is included in
your conference schedule) and enter your hours online in the My Transcript area of www.mgma.com.
Note: Board/Committee meetings and networking sessions are not eligible for ACMPE credit.
OMGMA MISSION STATEMENT: To continually improve the performance of medical group practice professionals and the
organizations they represent, by promoting growth and professionalism through facilitation of networking within the context
of Oregon’s unique environment.
Lodging ~ The Red Lion on the River at Jantzen Beach
OMGMA Fall Conference September 7–9, 2016
Where are you heading!
M E E T A N D S TAY C O M F O R TA B L E I N P O R T L A N D , O R E G O N
909 N. Hayden Drive | Portland, Oregon 97217
Use this Link for the OMGMA room block: https://resweb.passkey.com/go/OMGMA2016
Hotel reservations are REQUIRED by August 15th, 2016 to guarantee the discounted room rates,
however space may be available after the guarantee date.
Remember to state you are part of OMGMA for the OMGMA discounted room rate.
For a map and driving directions, go to www.jantzenbeach.redlion.com/.
M E E T A N D S TAY C O M F O R TA B L E I N P O R T L A N D , O R E G O N
No matter what brings you to town, you’ll enjoy the
easiest of arrivals and departures - the Red Lion
Jantzen Beach is just 15 minutes from Portland
LOCATION
International Airport via our
complimentary
onThe Red
Lion Hotel on the RiverJantzen
Beach,
is conveniently
call airport transportation. Just
step
from
the gate
located off I-5, just 10 minutes
to our shuttle and be checked
into your room in
from downtown Portland and
minutes.
15 minutes from the Portland
International Airport. The location
spectacular
of Mt.
Honest answers, hometownoffers
buzz
and views
a genuine
Hood, the Columbia River and Mt.
local smile, they’re what make
a Red Lion a Red
St. Helens, providing the perfect backdrop for any
Lion.
meeting or event.
TRANSPORTATION
Complimentary on-call airport transportation is
in dance tunes. Strut your stuff
or enjoy one of our specialty
cocktails or a local beer or
Willamette Valley wine. Open
Friday & Saturday evenings,
cover is free to hotel guests.
ON-SITE RECREATION
The hotel offers a fully-equipped
LOCATION
fitness center, outdoor
swimming pool, whirlpool and
The Red Lion Hotel on the Riveroutdoor
tennis
courts.
boat
dock is available for
JantzenThe
Beach,
is conveniently
5
use by guests or groups
wishing
tominutes
book river cruises.
located off
I-5, just 10
from downtown Portland and
15 minutes from the Portland
LOCAL ATTRACTIONS
International Airport. The location
in dance tunes. Strut your stuff
or enjoy one of our specialty
cocktails or a local beer or
Willamette Valley wine. Open
Friday & Saturday evenings,
cover is free to hotel guests.
Keynote Speakers
“There’s an App for That: Benefits and Risks of
Using Mobile Apps for Healthcare”
considered an expert in addressing a number of critical issues
around partnership creation, payer and provider engagement,
and asset development. In addition, John has conducted
research and published a perspective on employers response
to healthcare reform. John holds a PhD in Neuroscience from
Northwestern University, where he studied memory processes
in aging adults with and without dementia and developed
new methodologies for diagnosing dementia and enhancing
memory performance. He holds a BA from Williams College.
Thursday, September 8 – Opening Session
Sonny Nguyen
The Doctors Company, Senior Director, Department of Patient
Safety and Risk Management
With over 100,000 mobile health apps now available, physicians
now have to handle an increasing amount of constant data
and patient information that they did not have in the past. This
presentation will share some of the risks and limitations to using
an app within your practice.
“Do It Well. Make It Fun”
Thursday, September 8 – Keynote, Lunch
Ron Culberson, MSW, CSP, CPAE
Sonny Nguyen earned his Bachelor of Arts
Degree from California State University Long
Beach while working full-time as a respiratory
care practitioner. He completed his Juris
Doctor from Chapman University School of
Law in Orange, California. He has earned
the Certified Professional in Healthcare
Risk Management (CPHRM) designation.
He is a member of the American Society for
Healthcare Risk Management (ASHRM) and Oregon Society for
Healthcare Risk Management (OSHRM).
If you’ve ever had a boss who was really good at what he or
she did but was also fun to be around, you didn’t mind arriving
early or working late. In fact, you probably loved your job.
That’s the power of Do it Well, Make it Fun. It’s about seeking
excellence but making the process of life and work more fun.
This presentation shows practice managers how to create a
less stressful work environment where people want to work.
It also helps them understand that excellence combined with
fun and humor can improve productivity, create better working
relationships, enhance creativity, change the workplace culture,
and lead to the delivery of better services.
Mr. Nguyen has over 30 years of experience in leadership
positions at nursing homes, acute care hospitals, physician
practices, insurance companies, and a law firm. He has
presented numerous risk management educational seminars
to medical societies, physician groups, hospital medical staff
members, medical management associations, and medical
schools.
Ron Culberson, MSW, CSP, CPAE as
a speaker, humorist, and author of three
books, including his most recent called Do it
Well. Make it Fun: The Key to Success in Life,
Death, and Almost Everything in Between,
Ron Culberson’s mission is to change the
workplace culture so that organizations are
more productive and staff are more content.
By combining excellence with humor,
he helps organizations attract and retain great employees,
develop excellent leaders, and deliver extraordinary products
and services.
“The Marketplace Revolution: Shattering the
Sick-Care Model”
Thursday, September 8 – General Session
John Rudoy, PhD
For ten years, Ron worked in a large hospice organization as
a social worker, Counseling Manager, and Senior Director of
Quality Services. Through these roles, he gained experience on
the front line, in middle management, and ultimately in senior
management. He has a proven track record as a successful
member of a multidisciplinary team and as an effective senior
leader.
Oliver Wyman
Healthcare is an industry in transition, and that transition
is accelerating. Innovators as diverse as retailers, biotech
companies, wearables manufacturers, and software developers,
are already putting individuals in the driver’s seat, transforming
them from passive patients to active consumers. Successful
health systems and physician groups will break out of the sick
care model and broaden their relationships with consumers,
providing a wider range of services and access points, helping
individuals make more informed health and financial decisions,
and leading the way toward personalized medicine. This talk will
describe the new healthcare ecosystem and provide a roadmap
for participating in it, highlighting the surprising number of
providers who are already moving in this direction.
Since 1996, he has delivered over 1000 presentations to over
140,000 people in the U.S. and abroad. In 2001 Ron received the
Certified Speaking Professional (CSP) designation, the highest
earned designation from the National Speakers’ Association
and in 2014, he was inducted into the CPAE Speaker Hall of
Fame®.
John Rudoy, PhD, based in the Oliver
Wyman San Francisco office, is a thought
leader in the Health & Life Sciences Practice.
He has helped a range of clients, including
payers, providers, and health IT firms,
address the challenges and opportunities
that develop from changing consumer
expectations, reimbursement structures,
and regulations among other issues. John is
6
Keynote Speakers
“Legislative Updates – MGMA Washington
Update & Oregon Legislative Update”
No matter where you look, everyone is calling for the transformation of American Healthcare, however, our presumptive
leaders, the physicians are nowhere to be found. This talk addresses how physicians and the practice executives who work
with them can reclaim the future of healthcare—for themselves
and their patients.
Thursday, September 8 – General Session
Mollie Gelburd
MGMA Government Affairs Representative
Dr. Halee Fischer-Wright is President and
Chief Executive Officer of the Medical Group
Management Association (MGMA).
The MGMA update will provide timely information on the status
of pertinent healthcare issues under consideration by Congress
and federal regulatory agencies.
Dr. Fischer-Wright, a nationally respected
healthcare executive and physician leader,
was most recently the former Chief Medical
Officer for St. Anthony North Health Campus, part of the Centura Health System. Her
work focuses on medical management innovation and creating
cultures of excellence. She’s led transformation of physician
culture as well as performance improvement for clinics,
hospitals, and systems. Her efforts focused on ensuring
value-based performance—achieving the highest possible
patient experience, medical quality, and patient safety, while
managing the costs of health care delivery across the health
care continuum.
Attendees will learn about recent legislative and regulatory developments affecting medical groups, gaining a deeper understanding of these changes and their impact on the day-to-day
activities of medical group practices. Additionally, attendees
will learn what resources are available to clarify these federal
initiatives.
Mollie Gelburd serves as a member liaison
for MGMA Government Affairs and has
broad expertise in the details of federal
legislative and regulatory issues, and their
impact on group practices. She coordinates
Association grassroots efforts and is a
frequent speaker at MGMA state and national
meetings. Previously, she worked as an
attorney advisor in the Office of Appellate
Operations at the Social Security Administration, where she
was responsible for advising on the legal and factual accuracy
of disability determinations and drafting decisions on behalf of
administrative appellate judges. Mollie earned a law degree
from The Catholic University of America, Columbus School of
Law and a bachelor’s degree in political science from Radford
University.
Dr. Fischer-Wright co-authored the New York Times bestselling
book, Tribal Leadership. Dr. Fischer-Wright has a BA from the
University of Colorado and an MD degree from the University
of Colorado School of Medicine. Her Masters of Medical
Management is from the University of Southern California and
she has a certificate in Executive Leadership Coaching from
Georgetown University.
“What Exceptional Leaders Know”
Friday, September 9 – General Session
Courtni Dresser
Tracy L. Spears, Vice President, Transworld Systems, Inc.
Oregon Medical Association, Office of Government Affairs
Courtni Dresser is the Director of Government Relations for the Oregon Medical
Association (OMA). She works with state and
federal governments on health care policies on
behalf of Oregon physicians and their patients.
Tracy defines specific skills of proven leadership styles and
examines the myriad ways a leader’s influence is demonstrated.
Her audience is equipped with effective leadership tools that
can be applied immediately, resulting in increased teamwork
and employee productivity. In this interactive session, Tracy
identifies the most common mistakes made by leaders with
adjustment strategies to overcome those challenges. She
discusses how these leadership skills are enhanced through
an understanding of personality temperament needs, strengths
and motivators.
Courtni has over 16 years of Oregon political
experience including work on federal
campaigns and statewide ballot measures.
She worked her first legislative session in 2001 as an aide to a
state senator.
Tracy L. Spears is a Vice President with
Transworld Systems, author, consultant
and a member of the National Speakers’
Association. As a keynote speaker, she has
addressed thousands of people with her
signature presentations, including “Why
People Do What They Do” and “What
Exceptional Leaders Know.” Tracy is also
the co-author of the best selling book, “What
Exceptional Leaders Know” which delivers high-impact skills,
strategies and ideas for all types of leaders.
Prior to joining the OMA, Courtni worked on public policy for
the American Cancer Society in Oregon.
Courtni was born and raised in Tigard, Oregon and is a graduate
of Carroll College in Helena, Montana.
“Stop Whining, Start Leading: Reclaiming the
Future of American Health Care”
Friday, September 9 – Opening Session
Halee Fischer-Wright,
MD, MMM. FAAP, CMPE
Tracy received her degree from the University of Oklahoma. She
is an accomplished athlete and competed in the U.S. Olympic
Festival, played in Japan as a member of the United States
National Softball Team, and served 15 years as a National
Junior Olympic Coaching Instructor.
President and Chief Executive Officer,
Medical Group Management Association
7
Concurrent Sessions
“Anatomy of a Claim”
Randall advises and handles employment and business
litigation matters for medical groups. With more than 20 years
of law practice, he is an experienced litigator who is highly
regarded for his employment law expertise. Randall is rated AV
Preeminent by his peers in the Martindale-Hubbell directory. He
is also listed in Best Lawyers in America for the practice area
of Employment Law – Management, and has been recognized
by Chambers USA as a Leader in the field of Employment Law.
Thursday, September 8 – Concurrent Session #1
Tony Luttrell
The Doctors Company, Assistant Vice President, Claims
Overview of a claim from a defense and plaintiff perspective.
You will get an understanding of the claims process including
the role of the administrator, insurance carrier, and all other
parties associated with a claim.
A frequent public speaker on employment legal issues, Randall
began his career working as a human resources professional.
He served for many years as the Oregon Legislative Director
for the Society for Human Resource Management (“SHRM”),
and was the 2012 Director of the SHRM Oregon State Council.
Randall provides input on legislative issues of importance to
employers through his service on the Associated Oregon Industries Employment Practices Steering Committee. He is pleased
to have served his community as a past Board President of the
Job Growers tri-county workforce investment board.
M. Anthony (Tony) Luttrell is the Vice
President of Claims in The Doctors
Company’s Northwest Region. He began
his career in 1988 with Physicians Insurance
Company of Indiana and later moved to
Los Angeles again working in medical
professional liability. He began his career
with The Doctors Company in 1997 at the
Northern California Regional office. He uses
his twenty-six years of professional liability claims experience
to assure the mission statement of The Doctors Company is
met and that every physician who goes through the litigation
process comes away believing the company relentlessly
defended their care and treatment.
“Managing for Service Excellence”
Thursday, September 8 – Concurrent Session #3
Ellen Meier
SullivanLuallin Group, Senior Consultant
Mr. Luttrell attended Purdue University in the School of
Technology, majoring in Supervision. Throughout his career
he has attended numerous negotiation and management
education classes; attended countless industry seminars; and
stays abreast of current case law and tort reform measures.
Practice Managers have a huge job just keeping the patients
scheduled, the practice staffed and the physicians satisfied.
How can they also instill a service culture and ethic in staff and
providers? Come and gain some easy and practical tips for
creating and maintaining a culture of service in your practice
from a seasoned expert in the field.
Mr. Luttrell takes great personal and professional pride in the
assistance of guiding physicians through some of the most
trying times of their careers. Being physician owned and
operated makes achieving this goal his daily mission.
Ellen Meier started her nursing career in
an outpatient pediatric practice with Kaiser
Permanente in Los Angeles. Along the
way, she has managed physician practices
ranging in size from 3 providers (at Kaiser
Permanente) to 650 providers, with the
most recent experience at the University
of Florida Physicians faculty practice. She
consults with practices around the country
by providing training, and serving as a mystery patient and a
physician shadow coach to help staff and providers improve
the patient experience. She has her Masters Degree in Nursing
and a Masters in Business Administration and has worked with
large healthcare organizations across the U.S. She currently is
Vice President for the Advisory Board Company in Washington
D.C. and a Senior Consultant with SullivanLuallin Group in San
Diego.
“Provider Predicaments – Cat Herding & Other
Strategies for Managing Provider Employment
Law Compliance Issues”
Thursday, September 8 – Concurrent Session #2
Randall Sutton | Lawyer
Saalfeld Griggs PC, Business Litigation & Employment Law
Providers are people too, which means they can get themselves
into messes, exercise poor judgment, or suffer challenges that
impair the efficient practice of medicine. When the provider
relationship is unhappy, no one is happy. Challenges can arise
from romantic entanglements, performance issues blamed
on disabilities, bullying of staff, or other misconduct. If the
relationship can’t be repaired, an exit strategy for the provider
is necessary. In an interactive workshop format focused on
problem-solving scenarios, we will discuss practical strategies
for investigating and responding to concerns, recommend
employment policies/practices, and discuss key protections to
include in employment contracts and buy-sell agreements.
“Open Conversation After an Adverse Event:
Good for Patients, Providers, & the Bottom Line”
Thursday, September 8 – Concurrent Session #4
Beth Kaye
Oregon Patient Safety Commission
Randall Sutton is a partner with the Saalfeld
Griggs law firm in Salem Oregon. Randall
leads the law firm’s Employment Law &
Litigation practice and is a member of the
firm’s Health Law Practice Group. The firm
serves a large number of medical practices
and hospitals across the Pacific Northwest.
Melissa Parkerton
Oregon Patient Safety Commission
Communication and Resolution Programs are an essential
component of patient safety and quality improvement efforts
8
Concurrent Sessions
Chris Apgar, CISSP, CEO and President
of Apgar & Associates, LLC, is a nationally
recognized information security, privacy,
national identifier, HIPAA & electronic health
information exchange expert. He has over
16 years of experience assisting health care
organizations comply with HIPAA, HITECH
and other privacy and security regulations.
Mr. Apgar also has assisted healthcare, utilities and financial
organizations implement privacy and security safeguards to
protect against organizational harm and harm to consumers.
for your organization. Despite the professional training and best
efforts of employees of healthcare organizations, things don’t
always go as planned. When serious injury or death occurs,
organizations with a communications and resolution program
in place have a cost-effective method to meet the needs of the
patient and family, care for staff directly or indirectly involved in
the event, and protect the safety of future patients.
Beth Kaye joined Oregon Patient Safety
Commission in 2015 as the Program Manager
for Early discussion and Resolution. In her
career as a private practice lawyer, public
servant, and non-profit manager, she has
leaned towards work on complex challenges
that require systematic change and have
potential to yield enormous public benefit. At
he Oregon Public Health Institute from 20122014, Beth drove the statewide roll-out of the Healthy Eating
Active Living Cities Campaign to help local governments create
healthy communities. Her skills include public involvement;
policy development, analysis, advocacy, and evaluation, and
strategic communications. Beth holds a BA summa cum laude
from SUNY Albany and a JD from the New York University of
Law school.
Mr. Apgar served as a member of the Workgroup for Electronic
Data Interchange Board of Directors for eight years. Mr. Apgar
served as the chair of the Oregon & SW Washington Healthcare,
Privacy and Security Forum from 2000 to 2011. Mr. Apgar was a
member of the California Office of Attorney General project team
and the American Health Information Management Association
Medical Identity Theft project team charged with developing
educational material for health care providers, health plans and
consumers regarding medical identity theft and prevention. He
is also a member of the Oregon Prescription Drug Monitoring
Program Advisory Commission.
Mr. Apgar is also a nationally known speaker and author. Mr.
Apgar has been a Certified Information Systems Security
Professional since 2002 and is a senior member of the
Information Systems Security Association. His education
includes a Bachelor of Science degree in psychology and an
Associates of Science degree in accounting.
Melissa Parkerton is Director for Early
discussion and Resolution at the Oregon
Patient Safety Commission. Prior to
assuming this role, she directed the Patient
Safety Commission’s Quality Improvement
Collaboratives. She has worked extensively
in the areas of clinical improvement and
health research, and has also worked as a
Child and Family Therapist in community
mental health. Melissa holds a BA from Dartmouth College,
an MA in Applied Behavioral Science from the Leadership
Institute of Seattle affiliated with Saybrook University, and
has completed the Institute for Healthcare Improvement’s
Improvement Advisor Professional Development Program.
“Unlike Fine Wine, Receivables Don’t Age Well!”
Thursday, September 8 – Concurrent Session #6
Jill Arena, FACMPE
Managing Partner, Health e Practices, LLC
Lisa Swan
Senior Consultant, Transworld Systems, Inc. (TSI)
Best practices to reduce your days in A/R and to generate
healthy cash flow. We’ll talk about:
“Risks & Rewards – The New and Rapidly
Changing Landscape of health Information
Technology”
•
•
•
•
Thursday, September 8 – Concurrent Session #5
Chris Apgar, CISSP
CEO & President Apgar Associates, LLC
Front desk strategies,
Helping your patients pay their bills on time,
Increasing collection percentages, and
Negotiating patient payments while maintaining good
relationships with those patients.
You’ll walk away with an action plan to make sure that your A/R
isn’t fermenting!
The only constant in health care is change and the same is
true with health information technology (HIT). It’s the Wild West
out there and the world of HIT is expanding rapidly. Between
the increase in mobile device work for clinical purposes, an
expansion in the use of assistive technology and new and
changing patient tools to prompt greater patient participation
in their own care, it can be rather daunting. It also represents
a great opportunity as health care becomes more mobile. This
presentation focuses on the HIT landscape today and look
into the future. Along with great rewards comes greater risk.
Participants will learn how to take advantage of the expanding
presence of HIT in health care delivery and how to address
associated risks to adoption.
Jill Arena is the Managing Partner of
Health e Practice Solutions and leads its
consulting operations. She is a successful
entrepreneur, having co-founded GreenField
Health in 2001 and grown it to a $3.5
million dollar business with 27 employees
and nine physicians in two locations. She
has extensive experience in practice start
up and workflow improvement including
the implementation and management of health information
technologies such as the Electronic Medical Record (EMR).
Over the past 25 years she has had primary responsibility for
starting more than 60 new clinics. Jill holds a Fellowship from
the American College of Medical Practice Executives.
9
Concurrent Sessions
“ACMPE Board Certification and Fellowship:
Taking the Trip from Nominee to Certified
Member to Fellow”
Lisa Swan has a background in technical
writing and accounting, and having worked
on a hospital-based HMO feasibility study,
she joined Transworld Systems (TSI) in 2003
and is currently a Senior Consultant with the
company. She specializes in working with
clinics and practices of all sizes, as well
as small regional hospitals to help improve
their workflow processes in regard to patient
billing. Outside of work, she has raised three children and
loves spending time with her two grandchildren when she is not
playing tennis! She is also a Board member and Secretary for
the Oregon Foundation for Reproductive Health.
Thursday, September 8 – Concurrent Session #8
Susan Curtis, FACMPE
MGMA ACMPE Forum Representative
Administrator, Oregon Neurology, PC
The American College of Medical Practice Executives (ACMPE)
is the standard-setting and certification body of MGMA. Earning
board certification and Fellowship through ACMPE is one of the
best professional decisions you can make as a group practice
administrator. The Certified Medical Practice Executive (CMPE)
credential validates and verifies your expertise and experience
in medical practice management and reflects the knowledge
and skills necessary for success. Fellow status (FACMPE) is the
highest level of distinction you can earn in the medical practice
management profession through MGMA.
“Understanding Cyberliability and Data
Breaches”
Thursday, September 8 – Concurrent Session #7
Shawn Chummar, MBA
Senior Account Executive, The Doctors Company
This breakout provides an overview of the ACMPE board
certification requirement and preparation for the examination.
Participants will be given sample questions from the objective
and essay exams.
Sarah White
Senior Account Executive, The Doctors Company
Data breaches, cyber extortion and other computer related
issues have increased in the last few years. We will discuss
some of the cyber and network related issues healthcare
practices are dealing with and some tips on how to reduce your
risk.
Attendees of this session will leave with the understanding on
how to begin and succeed in their ACMPE journey.
Susan Curtis, FACMPE has been the
Oregon ACMPE Forum Representative
since 2014.
She has been active with
National MGMA/ACMPE since 2009 on the
Paper Grading Committee as a grader, team
leader and mentor.
Shawn Chummar, a Senior Account
Executive with The Doctors Company,
earned his Bachelor of Science Degree in
Finance Law from Portland State University
and his Master of Business Administration
from George Fox University. Mr. Chummar
began his career with a local wholesale
insurance broker. He later moved to a
national broker in the professional liability
sector focusing primarily on malpractice insurance, directors
and officers liability, and cyber liability. For more than 15 years,
Mr. Chummar has been serving a variety of clients including
physicians and healthcare organizations.
Susan earned her CMPE in 2002 and her
Fellow in 2008. She has been in her position
as Administrator of Oregon Neurology, PC
for the 22 years.
“Managing to Be a Great (and Fun) Leader”
Thursday, September 8 – Concurrent Session #9
Ron Culberson, MSW, CSP, CPAE
Sarah White joined The Doctors Company
in May of 2011, coming from The Doctors
Company Insurance Agency of Northern
California, a captive agency of The
Doctors Company. Sarah is a licensed
insurance agent/broker and has served
physicians, healthcare organizations, and
healthcare providers for 10 years. Sarah
is currently enrolled in Eastern Oregon
University where she is completing her bachelor’s degree in
Business Administration with an emphasis on leadership and
organizational management, from which she will graduate
September 2016.
Leadership success comes from creating
confidence in those you lead while creating
an environment that attracts and keeps good
people. In order to accomplish this success,
you must manage yourself, manage the
people, and manage the culture. You create
confidence by what you do and how you do
it. The “what” refers to the skills you need
to do your job well. The “how” refers to the
values or manner in which you lead. Great leaders are not only
skilled but embrace values that are respected by those around
them. Additionally, great leaders motivate and inspire staff to
pursue the mission of the organization.
10
spe
S
Et hic s
&
In
S
it y
Gr
Ex
t
r it y
S
ct
Inclusiveness
&
Diversity
ow t h
S
Re
eg
9144 SE 67th Avenue • Portland, OR 97206
Debbie Anderson, Executive Secretary
971-373-1477 • Fax 503-774-3417
[email protected] • www.omgma.com
c e ll
en ce
S
C ol
leg
ia
l
Eligible OMGMA conference attendees are:
• An individual employed by or retired from a medical group, hospital or healthcare system,
practice management firm or other independent business entity providing administrative
management to one or more medical practices.
• A full time student in a college or university working toward a degree related to medical
management.
• A person whose primary profession is teaching business or healthcare administration at an
accredited college or university.
Take advantage of the registration discount
and all of our
other valuable member benefits!
Join OMGMA
today! www.omgma.com
*MEMBER REGISTRATION FEE *Non-Member REGISTRATION FEE
*ADDITIONAL STAFF
RegisterRegister
ON or BEFORE ON or AFTER
8/9/168/10/16
$215.00
$315.00
$330.00
$430.00
$170.00
$270.00
• Member or Non-Member registration required prior to registering Additional Staff.
• Individuals eligible for membership in OMGMA may not register as additional staff but are invited to join
OMGMA and take advantage of lower pricing available to our members.
GOLF $50.00
$50.00
*Registration includes, entrance to all sessions, meals and events throughout the conference. Golf must be purchased separately.
ADDITIONAL MEAL TICKETS - SPOUSE OR OTHER GUEST:
Extra Meal tickets are LIMITED at the conference, so please order now for your Guest.
Wednesday Hospitality
Thursday Breakfast
Thursday Lunch
$50.00
$30.00
$35.00
Thursday Social Dinner
Friday Breakfast
Friday Lunch
$60.00
$30.00
$35.00
OMGMA Conference Scholarship’s Available – Member’s Only
Up to five - $500 Fall Conference scholarships available for current 2016 OMGMA Members.
For Details: Login to the OMGMA website and go to the
members’ only page under the membership tab.
Register online at www.omgma.com
Payee Details: Register online and pay with credit card or print invoice and make check payable to:
OMGMA 9144 SE 67th Avenue | Portland, OR 97206 | |Tax ID Number: 93-0874801
Questions: Debbie Anderson | [email protected] | 971-373-1477
If paying by check, please note: Payment must be received within 21 days of registration but no later than
the first day of conference. Late payments will be charged a $50 service fee.
REGISTRATION CANCELLATION POLICY: We must receive written notification of your cancellation.
A $50 processing fee will be deducted from the registration refund. No refunds will be issued after August 9, 2016.
11
Find BIG Solutions at the
Exhibit Marketplace
“CLUE” in on Patient-Centered Care
This is THE Marketplace for discovering solutions. Browse the list of providers below
and come prepared with a list of those that will help you with your practice needs.
Networking Champions will be highlighted on the exhibitor map and attendees will
vote on the best game and best booth decor. (This list includes registered exhibitors
at time of printing – more to come!)
Event or Meal Sponsor
3
3
3
3 OMGMA Partner
Asset Recovery Group, Inc.
3
Payer Connection
PeaceHealth Laboratories
$ CNA Healthcare
Physicians Insurance
A Mutual Company
3
Center Logic
Compex, Inc.
pMD
3
DBS Health Information
Professional Office Services, Inc.
$ Hawes Financial Group
3 $ MedFocus Revenue
3
Pulse
3
Cycle Management
3
MedPro Group
OHSU Provider Relations
3
3
$ Scribe-X, LLC
Southern Oregon Credit Service, Inc.
3
The Doctors Company
3
MGMA
$ Networking Champion
3
$ The Partners Group
3
Transworld Systems
Oregon Business Forms, Inc.
$ PAML
OMGMA Golf Scramble!
You and/or your spouse/guest are cordially invited to join in a morning/afternoon of fun. Even if you
have never picked up a golf club, now is your chance to play in this easy and fun event!
Foursomes are a creative mix of vendors and members with varying golfing abilities. Everybody in the
foursome will share the same team score. Veteran golfers enjoy introducing their favorite pastime to
newcomers, so don’t be shy. A great time will be had by all!
Cost per member is $50 (instead of $100) which includes golf, golf cart
and BBQ lunch. Jim and Jon Anderson of Oregon Business Forms, Inc. are
picking up the $50 difference to keep the cost of golfing down, so everyone
can play.
503-774-3804
12
Toll Free:1-800-788-1142
The Patient
Will See You
Now
Envision the Outcome
OMGMA
9144 SE 67th Ave
Portland, OR 97206
971-373-1477
[email protected]
www.omgma.com