Al Ansari Exchange

fast, secure and cost effective ways to send and
receive money instantly around the world.
Western Union: All branches of Al Ansari
Exchange offer Western Union remittance services
to send and receive money instantly around the
world in minutes.
Al Ansari Exchange also provides a wide range of
products and services that follow a simple goal:
satisfy customer needs, while ensuring highest
standards of efficiency, security, speed and quality
service.
in use. With the gradual evolution of the banking
sector, Al Ansari Exchange was formally established
in 1966 with a license from Abu Dhabi Government
and the first branch was set up for offering foreign
currency exchange and money remittance services.
Following the establishment of the United Arab
Emirates, in 1971 and the UAE Central Bank, in
1973, Al Ansari Exchange followed its growth
strategy to expand its geographical reach and
develop its services to acquire a dominant market
share by creating one of the UAE’s largest currency
exchange and money remittance networks, catering
to its customers’ needs and making its high quality
services available at competitive rates.
Over the years, the company has established
strategic partnerships with more than 150
correspondent banks and agents around the globe.
Licensed and regulated by the Central Bank of the
UAE, Al Ansari Exchange is rated 5A2 by “Dun
and Bradstreet”, an internationally recognised
credit rating agency, making it a secure and reliable
platform for currency exchange and money
remittance around the world.
PRODUCT
MARKET
The UAE’s dynamic and fast-expanding business
landscape has been critical in driving the demand
for specialised financial services across the country,
which continues to transform itself into a major
economic hub in the Middle East and an attractive
global investment destination.
Al Ansari Exchange currently serves over two
million customers each month through more than
135 branches across the country and commands
an estimated 30% market share in the UAE.
These figures continue to grow as the company
aggressively expands its nationwide network to help
fill market gaps and reach out to a much broader
customer base.
Al Ansari Exchange also understands that
customer needs, expectations and preferences
are constantly evolving in light of changing market
dynamics. This serves as a motivation for the
company to continuously explore, create and
introduce innovative financial solutions that set new
benchmarks in quality and excellence. Moreover,
Al Ansari Exchange’s business philosophy revolves
around its commitment to customer satisfaction,
which is clearly reflected in their unique ability to
diversify their financial services according to the
present and future needs of their valued customers.
ACHIEVEMENTS
Al Ansari Exchange has the honour of being
recognised as a leader in the industry through
prestigious awards, namely, the Dubai Quality Award
and Sheikh Khalifa Excellence Award. Al Ansari
Exchange is the first exchange house to win both
these prestigious awards in the UAE. The Company
14
also been honoured with a number of awards
such as:
l Dubai Quality Award 2004 in Financial Sector.
l Quality Appreciation Certificate by Sheikh Khalifa
Excellence Award (SKEA) 2004 and 2011.
l Winner of Superbrands award for nine
consecutive years (2005-2013).
l UAE Web Awards in e-Commerce Category
2006.
l Member – Dubai Service Excellence Scheme
(DSES).
l 2010 Best remittance services Provider in Middle
East and North Africa by IAMTN.
l Appreciation Award from Abu Dhabi University
for Emiratisation initiative 2012.
HISTORY
Al Ansari Exchange was started as a general
trading company in the fifties, primarily to cater to
the foreign exchange and remittance needs of its
trading partners and customers. This was at a time
when formal banking was yet to be established
in the Country and fragmented currencies were
Al Ansari Exchange primarily offers worldwide
money transfer and foreign currency exchange
services to residents, tourists and corporate
customers. Being a member of SWIFT coupled with
state-of-art technology, allows Al Ansari Exchange
to ensure efficiency and reliability in transferring
money through its strategic partnership with more
than 150 banks all over the world.
Foreign Money Exchange: Al Ansari Exchange
leverages its wealth of experience in dealing with
foreign currencies to provide their customers with
more competitive exchange rates than banks and
other competitors, during their holidays, travels, or
for their commercial and business requirements.
They also offer instant availability for all major
currencies with 0%commission and no service
charges.
Remittances: The Company takes pride in being
close to its business and individual customers by
offering them fast, secure and cost-effective money
transfer services around the world through their
advanced and efficient remittance facilities, to help
them transfer money to their families and friends
whenever and wherever they are.
Worldwide Cash Express: is an innovative product
developed by Al Ansari Exchange which offers a
Their products and services range also includes:
l Bill Payments
l Credit Card Encashment
l International Mobile Top-up
l Investment and saving schemes
l Loyalty Programmes
l Payroll solution
l Corporate Cash Collection
RECENT DEVELOPMENTS
Al Ansari Exchange has successfully opened an
impressive seventeen new branches in the UAE, in
2013 alone, in line with its nationwide expansion
plan to bring its services closer to its customers.
In addition, the company has launched its stateof-the-art AREX system that significantly improves
upon every aspect of its operations across all
departments and branches thus resulting in superior
customer experience and concluded several high
profile partnerships with various companies in the
UAE for cash collection and other services.
PROMOTION
Al Ansari Exchange has a legacy of rolling out
exciting and eagerly awaited promotions with
mega prizes like amazing cars, cash in millions,
gold, exciting flight tickets and more. Through
these initiatives, the company intends to offer
its customers value-added services and at the
same time reward them for their loyalty. Al Ansari
Exchange also actively sponsors popular cultural and
sporting events for all nationalities and communities
within the UAE.
BRAND VALUES
Al Ansari Exchange’s focus has been to “save time
and effort” of their customers by continuously
extending the range and quality of the services
through its conveniently located branches.
The company stands to its promise by operating
through more than 135 strategically located
branches across the UAE in which it offers wide
range of financial services and innovative products
that are specially customised to meet customers’
needs. Moreover, Al Ansari Exchange has multilingual employees from eighteen countries to serve
its multi-national customers effectively.
While staying focused on its business front, Al
Ansari Exchange stood by its corporate social
responsibility commitments too, which are integral
to its business strategy. In 2013 alone, the company
donated AED 1 million to support the Emirates
Red Crescent’s ‘Our Hearts with the People of
Syria’ initiative which provided relief to Syrian
refugees and pledged AED 10 million to Dubai
Cares over the next five years to improve children’s
access to quality primary education in developing
countries.
Closer to home, Al Ansari Exchange has
channeled large sums to support projects of various
key institutions in the UAE such as Ministry of
Health, UAE Red Crescent, Dubai Cares, etc. and
funding various university scholarships.
Moreover, Al Ansari Exchange provides funds to
help victims of calamities in Yemen, the Philippines,
Syria, Somalia, Pakistan, etc.
Al Ansari has also initiated numerous
CSR-driven initiatives that involve its
own employees, including Regular Blood
Donation campaigns and recycling
programmes among many others.
www.alansariexchange.com
Things you didn’t know about
Al Ansari Exchange
Al Ansari Exchange started operations in 1966
from a modest location in Dubai. Today the same
branch, though vastly grown and renovated,
functions as one of the key branches of the
company.
l Al Ansari Exchange branches provide multiple
financial services to two million customers monthly.
l Al Ansari Exchange was the first exchange
company to open branch in a shopping Mall.
l Al Ansari Exchange has one of the largest
networks of branches among all Exchange Houses
in UAE. Presently the number is over 135 branches.
l Al Ansari Exchange was the first company to
launch “Mobile Branch” in the MENA Region.
l Al Ansari Exchange was named as 2010 Best
Company – Remittance Service Provider in Middle
East and North Africa.
l Al Ansari Exchange is the first Exchange House
that has won both the Dubai Quality Award and
the Sheikh Khalifa Excellence Award. Both these
awards are based on EFQM.
l To serve its multi-national customers effectively
Al Ansari Exchange has employees of eighteen
countries.
l Al Ansari Exchange belongs to the Al Ansari
Group. Their other business interests include Financial Services (Brokerage), Real Estate and
Jewellery.
l Consequent to the change in its legal status its
name has changed to Al Ansari Exchange LLC.
l