CR500 Instant Issuance System Installation and User

Transcription

Datacard® CR500™ Instant Issuance System
Installation and User Guide
August 2013
Part No. 539971-001, Rev. E
Notice
Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair you perform that is not in accordance with the information contained in this documentation is at your own risk.
These products conform to regulatory requirements as specified in North America, Europe, and Asia. Refer to “Compliance Statements” on page iii for more information. Trademark Acknowledgments
Datacard is a registered trademark and service mark of DataCard Corporation in the United States and/or other countries. CR500 is a trademark of DataCard Corporation in the United States and/or other countries.
Visa is a registered trademark of Visa Inc.
All other trademarks are the property of their respective owners.
Names and logos on sample cards are fictitious. Any similarity to actual names, trademarks, or trade names in coincidental.
Proprietary Notice
The design and information contained in these materials are protected by US and international copyright laws.
This product includes software developed for the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/). It also includes cryptographic software written by Eric Young ([email protected]) and software written by Tim Hudson ([email protected]).
Datacard Group
11111 Bren Road West
Minnetonka, MN 55343‐9015
Phone: 952‐933‐1223
Fax: 952‐933‐7971
www.datacard.com
© 2012, 2013 DataCard Corporation. All rights reserved.
ii
Compliance Statements
Liability Statement
The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair in contravention of this document is at your own risk. Safety
All Datacard® products are built to strict safety specifications in accordance with CSA/
UL60950‐1 requirements and the Low Voltage Directive 2006/95/EC. Therefore, safety issues pertaining to operation and repair of Datacard® equipment are primarily environmental and human interface.
The following basic safety tips are given to ensure safe installation, operation and maintenance of Datacard® equipment. •
Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. •
Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non‐slip. •
Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency. •
Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on electrical fires. •
Know local procedures for first aid and emergency assistance at the customer facility. •
Use adequate lighting at the equipment location. •
Maintain the recommended temperature and humidity range in the equipment area. iii
Regulatory Compliance
Notice for USA (FCC notice)
This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with this instruction manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Notice for Canada
This Device complies with Industry Canada License‐exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device. Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement du dispositif.
Notice for Europe
We hereby certify that this printer complies with EMC Directive2004/108/EC , R&TTE Directive 1999/5/EC, and the EU RoHS Directive EU Directive 2011/65/EC. This printer conforms to Class A of EN 55022 and to EN 301 489‐5. Operation of this equipment in a residential environment may possibly cause interference. In the event of interference, the users, at their own expense, will be required to take whatever measures are necessary to correct the problem.
Notice for China (Simplified Chinese)
警告
此为 A 级产品，在生活环境中，
该产品可能会造成无线电干扰。
在这种情况下，可能需要用户
对干扰采取切实可行的措施。
iv
Notice for Taiwan (Traditional Chinese)
Notice for Japan
Japanese Voluntary Control Council for Interference (VCCI) class A statement Korea Communications Commission (KCC) statement
California Proposition 65 Compliance
WARNING: This product contains chemicals, including lead, known to the State of California to cause
cancer, and birth defects or other reproductive harm. Wash hands after handling.
v
Revision Log
CR500 Instant Issuance System Installation and User Guide
Revision
Date
Description of Changes
A
May 2012
First release of manual.
B
July 2012
Updated with new touch screen layout.
C
August 2012
D
Sept 2012
E
August 2013
Updated with new touch screen and information.
Updated with maintenance information.
Updated with new error messages and printer
manager information.
vi
Table of Contents
Chapter 1: Introduction ____________________________________________________ 1
About This Manual _____________________________________________________________ 2
Intended Audience ____________________________________________________________ 2
Who to Call for Assistance ______________________________________________________ 2
Chapter 2: About the Printer ________________________________________________ 3
About the Printer _______________________________________________________________ 4
Unpack the CR500 Printer _______________________________________________________ 5
The Exterior of the CR500 Printer _________________________________________________ 8
Inside the Printer _______________________________________________________________ 9
Inside the Print Unit _________________________________________________________ 9
Inside the Security Enclosure _______________________________________________ 10
The Back of the Printer _________________________________________________________ 10
Options in the Printer __________________________________________________________ 11
Chapter 3: Installation Requirements _______________________________________ 13
Site Guidelines ________________________________________________________________ 14
Operating Environment ____________________________________________________ 14
Ventilation Clearance _____________________________________________________ 15
Printer Guidelines _____________________________________________________________ 15
Physical Security ______________________________________________________________ 16
Network Connection __________________________________________________________ 17
Network Security ______________________________________________________________ 17
Use Datacard CardWizard _____________________________________________________ 17
Chapter 4: Preparing a Secure Printer ______________________________________ 19
Security at Setup ______________________________________________________________ 20
Locking and Unlocking the Security Enclosure __________________________________ 20
Unlock the Printer Using the Key ____________________________________________ 20
Lock the Printer Using the Key ______________________________________________ 21
Unlock the Printer Using Authentication _____________________________________ 22
Lock the Printer After Using Authentication to Unlock the Printer ______________ 23
Load Cards ___________________________________________________________________ 24
Load Ink Ribbon and Retransfer Film____________________________________________ 26
Load Ink Ribbon ___________________________________________________________ 26
Load Retransfer Film _______________________________________________________ 28
Chapter 5: Installing the Printer ____________________________________________ 33
Use the Bolt-Down Feature _____________________________________________________ 34
Install the Concealed Card Stacker ____________________________________________ 35
Connect the Power Cords _____________________________________________________ 36
Connect the Data Cable ______________________________________________________ 37
Power On _____________________________________________________________________ 37
Power On the Printer_______________________________________________________ 38
Power Off the Printer_______________________________________________________ 39
vii
Network Setup ________________________________________________________________ 40
Retrieve the Printer IP Address ______________________________________________ 40
Set a Static IP Address (Optional) ___________________________________________ 42
Activate the Printer ________________________________________________________ 46
Set Up Network Access ____________________________________________________ 49
Open Printer Manager _____________________________________________________ 49
Verify Network Communication ________________________________________________ 51
Print a Test Card ___________________________________________________________ 51
Additional Setup Tasks _____________________________________________________ 53
CardWizard Setup _________________________________________________________ 53
Chapter 6: Using the Printer________________________________________________ 55
Initialize Supplies ______________________________________________________________ 56
Print Cards ____________________________________________________________________ 56
Tips for Printing Cards ______________________________________________________ 56
Print Cards From CardWizard _______________________________________________ 57
Print Cards Using the Exception Card Slide __________________________________ 57
The Printer Touch Screen_______________________________________________________ 58
User Button and Light ______________________________________________________ 58
Down Arrow, Up Arrow, and Enter Keys _____________________________________ 59
Ribbon Light ______________________________________________________________ 59
Card Light ________________________________________________________________ 60
Supplies Status Light _______________________________________________________ 60
The Touch Screen LCD Menu System ___________________________________________ 60
LCD Menus________________________________________________________________ 61
Card Counts ______________________________________________________________ 62
Messages and Conditions__________________________________________________ 62
The Print Unit Front Panel _______________________________________________________ 63
Connection and Lock Symbols _____________________________________________ 64
Keys ______________________________________________________________________ 64
Speaker___________________________________________________________________ 65
The Print Unit Front Panel Menu System _________________________________________ 66
Use the Print Unit Menus _______________________________________________________ 71
Apply a Second Retransfer Layer ___________________________________________ 71
Chapter 7: Taking Care of Your Printer _____________________________________ 77
Remove Rejected Cards_______________________________________________________ 78
Cleaning Schedule for Printer __________________________________________________ 79
Supplies Required _____________________________________________________________ 80
Clean the Printer ______________________________________________________________ 80
Cleaning Kit _______________________________________________________________ 80
Clean the Card Cleaning Rollers and Cleaning Unit _________________________ 80
Clean the Multicard Hopper _______________________________________________ 83
Clean the Print Unit ________________________________________________________ 84
Clean the Magnetic Stripe Head ___________________________________________ 88
viii
Clean the Thermal Printhead _______________________________________________ 91
Clean the Print Unit Fan Filter _______________________________________________ 92
Prepare the Printer for Transport ________________________________________________ 93
Disable Printing ____________________________________________________________ 93
Prepare and Package the Printer___________________________________________ 96
Package the Printer _______________________________________________________ 97
Chapter 8: Messages and Error Recovery __________________________________ 99
Touch Screen Messages _____________________________________________________
Messages on the Printer__________________________________________________
Other Messages _________________________________________________________
Quick Link to a Message _________________________________________________
Print Unit Roller Layout _______________________________________________________
Printer Error Recovery________________________________________________________
Multicard Hopper Jam ___________________________________________________
Print Unit Hopper Jam____________________________________________________
Transfer Jam ____________________________________________________________
Turnover Jam____________________________________________________________
Retransfer Jam __________________________________________________________
Mend a Broken Ink Ribbon or Retransfer Film ______________________________
100
100
100
101
123
124
124
125
126
128
130
132
Chapter 9: Supplies ______________________________________________________ 135
Storage Environment for Supplies_____________________________________________
Ink Ribbon and Retransfer Film _______________________________________________
Ink Ribbon ______________________________________________________________
Retransfer Film___________________________________________________________
Cards ______________________________________________________________________
Card Size _______________________________________________________________
Card Material ___________________________________________________________
Cleaning Supplies___________________________________________________________
Replacement Parts __________________________________________________________
136
137
137
137
138
138
138
139
139
Chapter 10: Using Printer Manager________________________________________ 141
Start and Stop Printer Manager _______________________________________________
Start Printer Manager ____________________________________________________
Stop Printer Manager ____________________________________________________
Printer Manager Settings _____________________________________________________
Status Menu ________________________________________________________________
Printer Setting Menu _________________________________________________________
Communication _________________________________________________________
ActivityLog ______________________________________________________________
ActivityLog Example _____________________________________________________
Behavior ________________________________________________________________
FrontPanel ______________________________________________________________
Print Settings ____________________________________________________________
Pick Settings_____________________________________________________________
MagStripeGeneral_______________________________________________________
ix
142
142
143
144
145
147
150
151
152
153
154
155
160
161
Troubleshooting Menu _______________________________________________________
Test Card _______________________________________________________________
Maintenance Menu _________________________________________________________
Printer Manager Updates ____________________________________________________
162
163
165
165
Appendix A: Printer Specification ________________________________________________
General Printer Specifications________________________________________________
Operating Environment Conditions ___________________________________________
Storage Environment Conditions _____________________________________________
A-1
A-2
A-2
A-2
Appendix B: Magnetic Stripe Encoding ___________________________________________
Inline Encoding ______________________________________________________________
Formatting Magnetic Stripe Data ______________________________________________
ISO Character Code Table____________________________________________________
7-bit JIS Type II Character Set _________________________________________________
B-1
B-2
B-2
B-3
B-4
x
Chapter 1: Introduction
This chapter introduces the printer and the documentation and support provided with it.
About This Manual on page 2
Intended Audience on page 2
Who to Call for Assistance on page 2
Page 1
About This Manual
This manual provides detailed information about the Datacard® CR500 card printer. Other manuals included with the system are:
•
Quick Install Guide •
Packing List
Intended Audience
This manual provides information for:
•
The site manager responsible for setting up the CR500 printer and the system of which the printer is a part.
•
The staff, such as customer service representatives, who use the printer at the issuance site.
•
The central office technical professionals who set up and maintain card printing for issuance sites.
Who to Call for Assistance
If you work with a Datacard®‐authorized dealer, distributor, or value‐added reseller, contact that entity for assistance. A value‐added reseller provides the CR500 printer as part of an overall system.
If contents of the box are missing, contact your Datacard®‐authorized dealer, distributor, or reseller. If you purchased your printer directly from Datacard Group, contact the Datacard® Customer Care Center in your region:
Americas
+1 800.328.3996 or 952.988.2316
Europe, Middle East and Africa
+44 1489555627
Asia Pacific
+852 2821 0121
Make sure you have the printer serial number, located on the back of the printer, when you call.
For Datacard CardWizard Instant Issuance Software support, call 1‐800‐568‐4598.
Page 2
Introduction
Chapter 2: About the Printer
This chapter describes the Datacard® CR500 Card Printer.
About the Printer on page 4
Unpack the CR500 Printer on page 5
The Exterior of the CR500 Printer on page 8
Inside the Printer on page 9
The Back of the Printer on page 10
Options in the Printer on page 11
Page 3
About the Printer
The Datacard® CR500 card printer uses retransfer printing technology to produce high‐
quality, edge‐to‐edge printing on a variety of PVC and non‐PVC card surfaces. The retransfer printing process uses two types of ribbon: a color ink ribbon and a retransfer film. The color ink ribbon is YMCK‐I (Yellow, Magenta, Cyan, Black, Inhibitor panel). The printer uses these colors to print images on the retransfer film. A heated roller then transfers the image onto a card. The inhibitor panel on the ribbon removes retransfer material in areas of the card that have a magnetic stripe, signature panel, hologram, or smart card chip. The Inhibitor panel also is called Peel‐off, and the ink ribbon can be identified as either YMCK‐I or YMCK‐PO.
The CR500 printer can print on one or both sides of the card. Magnetic stripe capability is standard, and the printer can be equipped with optional smart card (including contact and contactless) capabilities.
The printer includes three card hoppers that can be loaded with different types of cards, and an exception card slide for printing single cards. When a card job is sent to the printer, it specifies the location from which to pick the card.
Page 4
About the Printer
Unpack the CR500 Printer
Caution: The CR500 Card Printer weighs approximately 47 pounds (21.3 kg). Use care when removing the printer from the shipping container. Ask another person for assistance.
Remove the Printer from the Carton
The printer is 29 inches (737 mm) wide, and 15 inches (381 mm) deep. Prepare a surface at least that large to hold the printer when it is removed from the carton. Refer to “Site Guidelines” on page 14 for information on selecting a location for the printer.
Remove the ties that hold the top and the bottom of the carton together. Do not cut the ties.
2
1
Page 5
Use procedure A or B to remove the printer from the shipping carton, depending on the type of carton.
Carton A:
1. Unlatch the handle pullouts.
2. Open the handle pullouts.
3. Remove the top of the carton.
4. Remove the inner lining.
5. Pull the cardboard corners outward.
6. Unfold the sides of the carton.
7. Remove the accessories box from lower cushion.
8. Lift the printer from the lower foam cushion and out of the carton.
9. The printer is enclosed in a plastic bag. Remove the bag from around the printer.
10. Remove all packing tape from inside and around the printer.
Page 6
About the Printer
Carton B:
1. Lift the cover from the carton.
2. Lift the four sided sleeve from around the printer.
3. Remove the corners.
4. Remove the top foam cushion.
5. Remove the accessories box from lower cushion.
6. Lift the printer from the lower foam cushion and out of the carton.
7. The printer is enclosed in a plastic bag. Remove the bag from around the printer.
8. Remove all packing tape from inside and around the printer.
Save the shipping carton, straps, and packaging materials. They are required if you need to store, move, or return the printer for service. Replacements might not be available within the time you need.
Page 7
The Exterior of the CR500 Printer
O1
Print Unit
The part of the printer that applies images to cards.
Concealed Output Stacker Printed cards exit the card discharge slot and rest in the Concealed Output Stacker. Lift the flap to remove the card.
Print Unit Door
Open the door to access the ink ribbon and retransfer film cartridges.
Print Unit Door Latch
Lift up to open the Print Unit door.
Power Switch
Press the switch to power on/off the printer.
Security Enclosure
Contains the multicard hopper, touch screen, and the reject card area.
Security Enclosure Door
Provides access to load cards, load supplies, and remove rejected cards.
Security Enclosure Lock
Turn the key in the lock to open the Security Enclosure Door. • The door is locked for shipping. Use the key only during setup. After setup, secure the key.
• After setup, use the application to unlock the Security Enclosure Door. The application you use must have the ability to unlock and lock the printer.
• The Security Enclosure Door must be opened before you can open the Print Unit door.
Page 8
About the Printer
Touch Screen
Shows the printer status and any messages. Use it to enable printing, clean the printer, view printer settings, and configure network settings. Exception Card Slide
Pull out the tray, place a card, and push it in to use a card that is different from those in the hoppers. Refer to “Print Cards Using the Exception Card Slide” on page 57 for the steps to follow.
Inside the Printer
Inside the Print Unit
Cleaning Unit/Card Cleaning Rollers
Removes dust or debris from the cards before printing.
Ink Ribbon Cartridge
Holds the ink ribbon.
Ribbon Release Button
Press to release and remove the ink ribbon cartridge.
Film Cartridge
Holds the retransfer film.
Film Release Button
Press to release and remove the retransfer film cartridge.
Concealed Output Stacker Attach the concealed output stacker to the card output slot and card stacker bracket.
Jog Dials
Use the dials when clearing a card jam. Return them to the positions shown after use. Refer to “Printer Error Recovery” on page 124 for more information on clearing card jams.
Page 9
Inside the Security Enclosure
Card Weights
Place a card weight on cards loaded in each hopper. Always use a card weight to ensure accurate picking and transporting of the card, whether or not cards are loaded in the hoppers.
Hopper 1
Holds 70 cards.
Hopper 2
Holds 50 cards.
Hopper 3
Holds 50 cards.
Reject Card Area
Cards that did not complete successfully are ejected to this secure area.
The Back of the Printer
Security Enclosure Power
Plug the power supply cord into the receptacle.
Network Data Port
Plug in the network cable.
Fan Filter
Open to clean the fan filter and maintain card quality.
Security Lock Port
Attach an optional cable lock, such as a Kensington lock, in this location.
Print Unit Power Plug the power cord into the receptacle.
Page 10
About the Printer
Options in the Printer
The label on the back of the printer provides Information on the options installed in the printer.
The CR500 printer always includes the duplex option and bend remedy. The printer also includes a magnetic encoder. A non‐contact IC encoder, the Duali contact/contactless reader, is optional and uses the contact IC encoder case.
Page 11
Page 12
About the Printer
Chapter 3: Installation
Requirements
This chapter describes the operating environment recommended for your Datacard® CR500 Card Printer.
Site Guidelines on page 14
Printer Guidelines on page 15
Physical Security on page 16
Network Connection on page 17
Network Security on page 17
Use Datacard CardWizard on page 17
Page 13
Site Guidelines
The location of installation affects the performance of the CR500 printer. When selecting a site for the printer, consider the following guidelines:
•
Place the printer in a clean office environment, with a cleanness Class 8 or better of ISO14611‐1. Using the card printer in dirty or dusty locations may cause print blurring and printhead malfunctions.
•
Place the printer in a location that has access to two A/C outlets and a network port.
•
Avoid locations where there is a possibility of metal objects or other foreign material entering the unit.
•
Avoid locations susceptible to strong vibration or shock.
•
Avoid locations exposed to direct sunlight.
•
Avoid locations exposed to direct fluorescent lighting.
•
Avoid areas near walls with little ventilation. Refer to “Ventilation Clearance” on page 15.
•
Avoid areas near air conditioners, humidifiers, or heat sources that may cause condensation inside the printer.
•
Avoid locations prone to static electricity, such as a carpeted room.
•
Avoid unstable locations and angled surfaces. Keep the printer off the floor.
Operating Environment
The performance of the printer is strongly influenced by the environment of the installation location. Install the printer in an environment within the following recommended temperature and humidity ranges:
•
Temperature: 59°F to 86°F (15°C to 30°C), or 63°F to 83°F (17°C to 28°C) if using peel‐off (PO) ribbon
•
Humidity: 35% to 70%, non‐condensing, or 35% to 60% if using peel‐off ink ribbon
Caution: Using the printer in an environment with temperatures lower than the recommended range may cause retransfer errors. Using the printer in an environment with temperatures higher than the recommended range may cause print errors, including deformation of the cards and wrinkling of the film. Page 14
Installation Requirements
Ventilation Clearance
To ensure proper ventilation to the CR500 printer, maintain minimum clearance distances as shown. Ventilation holes are provided for the cooling fans on the bottom and sides of the unit. Install the unit so the sides are at least 7.9 inches (200mm) away from the surrounding wall. Keep the back of the main unit at least 3.9 inches (100mm) away from a wall. Do not place any objects on top of the unit. The printer requires a work surface 45 inches (1.143m) wide and 19 inches (483 mm) deep.
Printer Guidelines
•
Keep the equipment powered off and covered when not in use. Leaving power on for long periods without printing might allow fine dust to collect inside the printer. The dust can adhere to cards and cause print blurring.
•
Store all supplies in a clean, cool, and dry location and in the original packaging until you load them in the printer. Keep the original packaging closed.
•
Do not use supplies or cards that have been dropped on the floor or have otherwise become contaminated.
•
Keep all food, liquids, etc. away from the printer.
•
Keep paper and foreign materials off the printer.
•
When cleaning around the printer, prevent debris from entering the printer.
Page 15
Physical Security
The CR500 printer includes the following security features:
Cable Lock
The printer can be secured with a cable lock, such as a Kensington® lock. The loop end can be secured in the environment. The locking end secures on the side of the printer. Follow the instructions included with the lock to install the cable lock.
Bolt‐Down
The printer has a bolt‐down nut inside the Security Enclosure. Refer to “Use the Bolt‐Down Feature” on page 34 to use the bolt‐down security feature.
Security Enclosure Lock
The key shipped with the printer is intended to be used only during setup, to allow supplies loading. After this time, the key must be secured in a manner that complies with Visa® security requirements. Refer to “Locking and Unlocking the Security Enclosure” on page 20.
Page 16
Network Connection
The printer is connected to the enterprise network using an Ethernet cable. The area with the printer must have an available network port for the printer. The workstations for printer users must have access to the printer over the network and must have network permission to the printer.
Network Security
The printer requires use of the HTTPS protocol and does not recognize unsecured communications. If you are asked to specify a port, use port 9111 with browser access to Printer Manager. Printer Manager is a web‐based service that displays information about the printer and provides setup and troubleshooting tools. Refer to “Using Printer Manager” on page 141 for complete information about security options in Printer Manager.
The CR500 printer provides encryption using HTTPS. The printer and Datacard CardWizard financial instant issuance software are designed to use this level of security.
This manual assumes that the HTTPS protocol provides security. If your organization requires additional security, you are responsible for setup and for procedures documenting its use.
Use Datacard CardWizard
The CR500 printer is used Datacard CardWizard financial instant issuance software, a centralized application that processes card data and obtains the needed authorization from the financial system that manages customer accounts. Refer to your CardWizard documentation for complete information on using CardWizard.
Page 17
Page 18
Chapter 4: Preparing a
Secure Printer
This chapter describes how to perform basic tasks that are managed by secure features of the Datacard® CR500 printer. Security at Setup on page 20
Locking and Unlocking the Security Enclosure on page 20
Load Cards on page 24
Load Ink Ribbon and Retransfer Film on page 26
Page 19
Security at Setup
The printer is shipped with printing disabled and the physical lock secured. The printer requires a unique activation code to enable printing. Refer to “Activate the Printer” on page 46 to enable printing.
After setup, you must follow your organization’s security procedures to load cards and supplies and perform other printer tasks.
Locking and Unlocking the Security Enclosure
For most tasks, authenticate using the application to unlock or lock the printer Security Enclosure Door. Tips for Success
•
When the printer is powered on and ready and the Security Enclosure door is opened, the Print Unit beeps, the Print Unit Front Panel turns red and displays No card, and Suspended: Printer unlocked displays on the touch screen.
•
After the printer is closed and locked, the touch screen shows Busy, while the printer initializes. When initialization completes, the touch screen displays Ready.
•
Follow your organization’s guidelines for tracking the supplies used.
Unlock the Printer Using the Key
1. Insert the key in the lock (A).
2. Press and turn the key clockwise (B).
Page 20
Preparing a Secure Printer
3. Lift the Security Enclosure door to the fully open position. Lock the Printer Using the Key
1. At the printer, close the Print Unit door if it is open. 2. Lower the Security Enclosure door.
3. Insert the key, if needed.
4. Turn the key counterclockwise to lock the printer (A).
5. Remove the key (B).
Page 21
Unlock the Printer Using Authentication
1. Refer to the instructions for your application to unlock the printer using authentication.
2. At the printer, lift the Security Enclosure door. Page 22
Lock the Printer After Using Authentication to Unlock the
Printer
1. At the printer, close the Print Unit door (A) if it is open. 2. Lower the Security Enclosure door (B) to the closed position.
The printer locks automatically when the Security Enclosure door is closed.
B
A
Door sensor and lock pin
Caution: The door lock on the security enclosure is engaged via a solenoid located in the lower part of the opening. A sensor detects when the door is open or closed and engages the solenoid. Covering the sensor while the door is open (for example, by placing paper or a hand over it) can cause it to “detect” that the door is closed and engage the solenoid. Additionally, a bright light, such as a fluorescent light directly over the printer, can engage the solenoid. Closing the security enclosure door with the solenoid engaged can bend the lock pin, preventing it from disengaging again.
If the solenoid is engaged while the door is open, reset it by pushing the lock pin back into the open position. It will remain there until you close and lock the door.
Page 23
Load Cards
Track cards removed from inventory and loaded in the printer following your organization’s card tracking procedure. Follow your organization’s guidelines for which cards to load in each hopper.
Use the following card handling tips as you load cards into the hopper:
•
Do not touch the surface of cards before printing them. (Oils on hands will reduce printing quality.)
•
Handle cards by the edges or wear the supplied cotton gloves.
•
Cards can stick together. Slide or fan cards to separate the edges.
•
Orient all cards the same way. •
Load only ID‐1 cards of 0.030‐inch (0.75mm) thickness. •
Load up to 70 cards in hopper 1, 50 cards in hopper 2, and 50 cards in hopper 3. If you plan to use only one hopper, load cards into hopper 3.
•
Do not use cards that are bent or otherwise damaged.
Refer to “Cards” on page 138 for information about supported card materials.
Loading Cards
The cards are held in position with a card weight. Always use the card weight to ensure that cards are picked and transported properly.
1. Open the Security Enclosure door. Refer to “Locking and Unlocking the Security Enclosure” on page 20 for the steps to follow.
2. Remove the card weight from the hopper to load. Follow your organization’s guidelines to load the correct cards in hopper 1, hopper 2, and hopper 3.
3. Fan or separate cards before placing them in the hopper.
Page 24
4. Place cards in the hopper. Refer to the illustration for the correct card orientation. •
For cards with pre‐printed images, load cards with the front of the card down and the top of the image toward the Print Unit.
•
For cards with a magnetic stripe, load cards with the stripe up and toward the Print Unit.
•
For cards with a contact smart card chip, load cards with the chip down and toward the back of the Print Unit.
5. Place the card weight on top of the cards. Make sure to place card weights in all hoppers even if you are not using all three hoppers.
6. Load cards in additional hoppers, if needed, following steps 2 through 5. 7. After all supplies are loaded, close the Security Enclosure door to lock the printer.
Page 25
Load Ink Ribbon and Retransfer Film
The first time you load supplies, the printer must be powered on once to cancel Transport Mode and allow the supplies to be loaded. (Transport Mode is used when moving or shipping the printer.) Refer to “Power On” on page 37 for the steps to follow.
Load Ink Ribbon
Follow these tips when handling ink ribbon:
•
Do not touch the printing surface of the ink ribbon. (Oils on hands will reduce printing quality.)
•
Place the cartridge on a smooth level surface when loading or reloading.
•
Do not place the cartridge on the printer door to prevent damage to the door.
•
Keep unused ink ribbon in the original package until ready for use. Refer to “Storage Environment for Supplies” on page 136 for information on storing ink ribbon.
•
When the ink ribbon runs out, Ink Run Out displays on the Print Unit Front Panel, and message 165, Ink ribbon out, displays on the touch screen. The right column of the touch screen supplies gauge shows white, not orange. Refer to “The Printer Touch Screen” on page 58 for information on the touch screen indicators.
•
Refer to “Ink Ribbon” on page 137 for more information about ordering replacement ribbons.
Loading Ink Ribbon
Use the following procedure to load ink ribbon cartridges.
1. Unlock the printer. Refer to “Locking and Unlocking the Security Enclosure” on page 20 for the steps to follow.
2. Open the Security Enclosure (A). 3. On the Print Unit, slide the door latch up (B) and open the Print Unit door (C).
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4. Press the ink ribbon cartridge eject button, and remove the orange cartridge.
5. Remove both used ribbon spools from the cartridge (if present).
6. Load the new roll of ink ribbon on the cartridge:
a. Put the full spool of ribbon on the orange supply spindle (A).
b. Put the empty take‐up spool on the black take‐up spindle (B).
c. Align ribbon along the three ribbon guides (C).
d. Make sure the ribbon panels match the colored diagram (D) in the cartridge.
e. Take up any slack by turning the supply knob (E) counterclockwise. Gently pull the take‐up knob and turn. If slack cannot be removed, check that the supply and take‐up spools are firmly seated on the spindles. To insert the cartridge into the printer, the film must be tight along the film guides. Turning the supply and take‐
up knobs help maintain the proper tension.
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7. Replace the loaded ribbon cartridge in the printer until it clicks into position.
8. Close the Print Unit door.
9. At setup, continue with loading the retransfer film. 10. If replacing ink ribbon, use the Print Unit Front Panel and press Reset and then Enter
to initialize the ink ribbon.
11. After all supplies are loaded, close the Security Enclosure door to lock the printer. Load Retransfer Film
Use the following tips for handling retransfer film:
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•
Store unused film in the original package.
•
The retransfer film cartridge cannot be replaced in a printer that is in Transport Mode. Power the printer on to cancel Transport Mode.
•
Place the cartridge on a smooth level surface when loading or reloading.
•
Do not place the cartridge on the printer door to prevent damage to the door.
•
Do not touch the printing surface of the retransfer film. (Oils on hands will reduce printing quality.)
•
Do not place film on a dusty or dirty surface; dirt can affect print quality.
•
When the retransfer film has run out, Media Run Out displays on the Print Unit Front Panel, and the touch screen displays message 162, Retransfer film out. The touch screen supplies gauge shows the left column white, not green.
Loading Retransfer Film
1. Unlock the printer, if needed. Refer to “Locking and Unlocking the Security Enclosure” on page 20 for the steps to follow.
2. Open the Security Enclosure (A). 3. On the Print Unit, slide the door latch up (B) and open the Print Unit door (C).
4. Press the retransfer film cartridge eject button and remove the green cartridge.
5. Remove both used film spools from the cartridge (if present).
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6. Load the new roll of retransfer film on the cartridge:
a. Put the full roll of film on the green supply spindle as shown (A).
b. Put the empty take‐up spool on the black take‐up spindle (B).
c. Align the retransfer film along the three film guides (C).
d. Wind two frames of film (D) onto the take‐up spool.
e. Take up slack by turning the take‐up knob (E) clockwise. Gently pull the take‐up knob and turn. If slack cannot be removed, check that the supply and take‐up spools are firmly seated on the spindles. To ease inserting into the printer, the film must be tight along the film guides. Turning the supply and take‐up knobs help maintain the proper tension.
7. Replace the loaded cartridge in the printer until it clicks into position.
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9. After replacing the film, use the Print Unit Front Panel and press Reset and then Enter to initialize the film.
10. When all supplies are loaded, close the Security Enclosure door to lock printer. Tips for Success
•
To restore the Print Unit when it is in sleep mode, press the USER button on the touch screen or send a card to print.
•
Handle cards by the edges to preserve print quality. Do not touch the print surface with your hands.
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Page 32
Chapter 5: Installing the
Printer
This chapter describes how to install the Datacard® CR500 printer. Perform the steps in this section in the order listed.
Use the Bolt‐Down Feature on page 34
Install the Concealed Card Stacker on page 35
Connect the Power Cords on page 36
Connect the Data Cable on page 37
Power On on page 37
Network Setup on page 40
Verify Network Communication on page 51
Additional Setup Tasks on page 53
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Use the Bolt-Down Feature
To use the printer’s bold‐down feature, do the following:
•
Obtain a bolt that meets these requirements:
•
The bolt size is 1/4‐20 UNC: the diameter is 1/4 inch, with 20 threads per inch. Do not use a metric‐sized bolt in place of the UNC bolt.
•
The bolt length needs to be the thickness of the work surface, plus the thickness for the washer, plus 9/16 inch (14.3 mm) to accommodate the spacer, plus 1/4 inch (6.3 mm) going into the rivet nut in the printer. The bolt cannot intrude into the printer more than 1 inch (25.4 mm).
•
Obtain a washer to fit the bolt purchased.
•
Use a drill with a bit the appropriate size for the bolt. The hole must be smaller than the 1‐1/16 inch (17.46 mm) diameter of the spacer.
1. Determine where to place the printer on the work surface. Refer to “Site Guidelines” on page 14 for required clearances. Mark the location of the power switch relative to the work surface. 2. Mark the location of the bolt hole.
3. Drill the bolt hole.
4. Place the printer over the drilled hole, aligning the power switch with the marked location from step 1. 5. From under the work surface, insert the bolt through the washer, through the work surface, and through the spacer.
6. Turn the bolt into the rivet nut on the printer base, turning until the bolt is snug but does not cause distortion.
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Installing the Printer
Install the Concealed Card Stacker
Hang the concealed card stacker with the upper hook on the card discharge slot, and the lower hooks on the card stacker receptacle. The concealed card stacker hides the completed card (and the confidential data on it) until the operator retrieves it.
To open the concealed card stacker, use the tab at the bottom of the card stacker and lift it up. Pull out the completed card.
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Connect the Power Cords
Warning: Always use a grounded power outlet that is not shared with other electrical equipment.
Caution: Use an Automatic Voltage Regulator (AVR) if there is a possibility of voltage fluctuations. Use an uninterruptible power source rather than an AVR if there is a possibility of frequent power loss. Check the plug. Power cords vary according to model and country of purchase.
1. Plug the power cord into the power receptacle on the back of the printer (A).
2. Plug the round connector from the Power Supply to the back of the Security Enclosure (B).
3. Plug the power cord to the power supply (C).
4. Plug the other end of the power cord into the facility power source (E).
5. Plug the power cord from the printer into the facility power source (D).
6. If this is the first time you are using the printer, power on the printer without installing supplies. Keep the power on for about 30 seconds, and then power off.
The printer is shipped in “Transport Mode.” Ink ribbon and retransfer film cannot be installed in Transport Mode. Powering on the printer cancels Transport Mode.
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Connect the Data Cable
The data cable is an Ethernet cable that connects the printer to the network.
1. Connect one end of the network cable to Network Port (A) on the back of the Security Enclosure.
2. Connect the other end of the network cable to a network port (B).
Power On
Before powering on the printer, make sure that:
•
The printer is connected to the network.
•
The power cord is securely connected to the Print Unit and appropriate grounded facility power source.
•
The power supply and power cord are securely connected to the Security Enclosure and a grounded facility power source.
•
The Concealed Output Stacker is attached to the printer. •
Cards are loaded. Refer to “Loading Cards” on page 24 for more information.
•
The ink ribbon and retransfer ribbon are loaded properly. Refer to “Load Ink Ribbon
and Retransfer Film” on page 26 for more information.
•
You follow your organization guidelines about when to power the printer on and off.
Do not bump the Security Enclosure door. Moving the Security Enclosure door can restart the printer.
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Power On the Printer
Press the ““ symbol on the power switch. The printer powers on and begins initializing.
O1
The touch screen shows the Initializing message while the printer checks and positions the ink ribbon, retransfer film, and input hopper components.
When operation checks are complete, the Busy message displays on the touch screen for approximately two minutes while the retransfer roller and bend remedy roller warm to their operating temperatures.
When the printer is completely powered on, the touch screen shows Ready status. Make sure the touch screen displays Ready before sending cards to the printer.
The printer can require several minutes between power‐on and the Ready status.
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Power Off the Printer
Press the “O” mark on the printer power switch to power off the printer. O1
After approximately 10 seconds, the touch screen becomes dark and the printer fan stops.
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Network Setup
This section describes tasks you need to perform to set up the printer in your network environment. Some tasks must be directed by your network support personnel.
Perform these tasks in the order listed.
Retrieve the Printer IP Address
The Printer IP Address can be assigned automatically by the network (using DHCP) or by network support personnel (Static IP). DHCP (Dynamic Host Configuration Protocol) means that the network assigns the IP address, subnet mask, and gateway address to the printer. Static IP means that you set the IP address, subnet mask, and gateway address assigned by your network support personnel. Refer to “Set a Static IP Address (Optional)” on page 42 to set an assigned IP address.
When the printer is first installed, it is set to use DHCP to assign the IP address automatically. Retrieve the assigned IP address before continuing with other setup tasks. 1. Power on the printer. Refer to “Power On” on page 37.
2. Begin when the touch screen shows Ready on Line 1 of the display.
3. Press the USER button (a).
4. Press the E NTER key (b).
5. Press the Down Arrow key (c).
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6. Press the E NTER key (d).
7. Press the Down Arrow key three times (e).
8. Press the ENTER key (f).
9. Press the Down Arrow key (g)
10. Press the ENTER key (h).
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11. Write down the printer’s IP address.
12. Press the USER button (i) repeatedly until Ready displays on Line 1 and the USER button changes from amber to green.
Set a Static IP Address (Optional)
Your CardWizard application might require that the printer have the same IP address at all times, called a Static IP. The printer is shipped with dynamic addressing. You can change the address method and assign a static IP address using the touch screen or using Printer Manager. This section describes how to use the touch screen to set a Static IP address. Follow these steps only at the direction of your network support personnel.
Before You Begin
Obtain the following values from network support personnel. Make sure you receive all three values.
•
IP Address
•
Subnet Mask
•
Gateway Address
Set the Address Method
1. Power on the printer. Refer to “Power On” on page 37.
2. Begin when the touch screen shows Ready on Line 1 of the display.
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3. Press the USER button (a).
4. Press the E NTER key (b).
5. Press the Down Arrow key (c) twice.
6. Press the ENTER key (d).
7. Press the E NTER key (e).
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8. Press the E NTER key (f).
9. Use the arrow keys, if needed, to display Static IP on line 2. Press the ENTER key (g). 10. Press the ENTER key (h).
11. Enter the assigned IP address:
The IP address has 4 bytes, separated by periods. The values shown in the illustration are an example. Use the address values supplied by your network support personnel.
Begin with the three‐digit byte on the left.
a. Press the Up Arrow or Down Arrow keys (i) to change the first byte.
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b. Press the E NTER key (j) to move to the next byte.
The address byte shows three digits when it can be changed.
c. Repeat steps 11a and 11b for the remaining address bytes.
d. When all four bytes are updated, press the ENTER key (k).
12. Press the E NTER key (l) to change the subnet mask, following the process in step 11. After completing the subnet mask, Network displays on line 1 and Gateway Address displays on line 2.
13. Press the ENTER key (m) to change the gateway address, following the process in step 11.
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14. Press the E NTER key (n) to restart the printer. Activate the Printer
To meet Visa security requirements, the printer is shipped with most features disabled. You must obtain the printer activation code and enable the printer to continue setup.
Hints & Tips
•
The factory‐issued activation code is 8 characters. •
The activation code can contain the numerals 0 through 9, lowercase and uppercase alphabetic characters, and the special characters $ = / +.
A printer activation code can be created at another time, such as when shipping to a repair depot; it must be 5 characters or more. Refer to “Prepare the Printer for Transport” on page 93 for information on setting an activation code.
To activate the printer and to enable printing:
1. Obtain the activation code:
a. At installation, call Datacard Technical Phone Support at 1‐800‐328‐3996 with the printer serial number to obtain the activation code. The printer serial number is located on the back of the printer, as shown. It is a seven‐character code beginning with AA and followed by five numbers.
b. If you are enabling the printer after it has been moved or serviced, contact the person who disabled the printer to obtain the activation code.
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2. Install the supplies. Refer to “Preparing a Secure Printer” on page 19 for the steps to follow.
3. Power on the printer. Refer to “Power On” on page 37.
4. Enter the touch screen menus.
a. Begin when the touch screen shows Ready on Line 1 of the display.
b. Press the USER button (a).
c. Press the E NTER key (b)
5. Enter the Activate menu. a. Press the Down Arrow key (c) until Activate displays on line 2. b. Press the ENTER key (d). CR500 Instant Issuance System Installation and User Guide
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c. Press the E NTER key (e) to enter the Enable menu.
6. Enter the activation code.
a. Beginning with the left‐most place, press the Up Arrow or Down Arrow keys (f) to cycle through the numbers and letters of the code. The left‐arrow symbol is a backspace character and moves the cursor to the previous position.
b. Press the E NTER key (g) to move to the next digit on the right.
c. Repeat steps 6a and 6b until all characters are correct. Press the ENTER key (g) one more time to position the cursor after the final digit.
7. Press the ENTER key (h) to submit the code. •
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If Request Success displays on line 2 of the touch screen, and the USER light glows steady green, the printer is activated.
•
If another message displays on line 2 of the touch screen, system activation failed. Repeat step 6. If activation fails again, contact Datacard Technical Phone Support at 1‐800‐328‐3996.
8. Press the USER button (i) repeatedly until Ready displays on Line 1 and the USER button changes from amber to green.
The printer is ready for additional setup and to print cards.
Set Up Network Access
Work with network support personnel to make sure the printer is set up in your organization:
•
Provide the IP address from the touch screen of the printer.
The printer IP address can be retrieved before printing is enabled. The printer IP address mode (DHCP or Static) and IP address cannot be changed until printing has been enabled. Refer to “Activate the Printer” on page 46 for the steps to enable the printer. •
Set up network security, which includes setting up the HTTPS protocol for the printer, for users who communicate with the printer, and for CardWizard.
•
Define network permissions to the printer and the application that runs the printer.
•
Set up Datacard CardWizard Instant Issuance software, to work with the printer. Refer to “CardWizard Setup” on page 53 for more information.
Your organization is responsible for network setup and security. Open Printer Manager
After network access is set up, open the Printer Manager web service to complete setup tasks. Printer Manager displays information about the printer and provides setup and troubleshooting tools. Printer Manager is available through a web browser. Supported browsers include Internet Explorer v7 and higher and Firefox v3.6 and higher.
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During normal operation, site personnel should not use Printer Manager unless asked to do so.
1. Get the printer IP address. Refer to “Retrieve the Printer IP Address” on page 40.
2. Open the web browser on the PC. 3. In the Address area of the browser, type the following:
https://printer_IP_address
For example: https://123.12.3.123 where 123.12.3.123 is the printer IP address. 4. Press the ENTER key. The web browser might display a certificate warning message because the current printer IP address is different from the IP address on the certificate.
Click Continue to this website to use Printer Manager.
5. In the Please Log In area, select a Username and enter a password, if required. •
The default Username is WebUser. WebUser‐level users can view printer Status information. No password is required.
•
WebAdmin users can print a test card and make some settings changes. For printer setup, choose WebAdmin. A password may be required.
•
WebService users have additional access for settings and troubleshooting. A password is required. 6. Click Log In.
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7. The Printer Manager Welcome page displays. Refer to “Using Printer Manager” on page 141 for complete information on using Printer Manager.
8. Continue with “Verify Network Communication” on page 51.
Hints & Tips
•
The access level controls the information that displays and the changes that you can make. •
If the browser cannot connect to the printer, make sure that:
•
•
The touch screen displays Ready.
•
Another user does not have a Printer Manager session running on the same printer.
•
A VPN (Virtual Private Network) client is not restricting your access to Printer Manager. Log out of the VPN client and reconnect to your local network, if needed.
For security, select Log Out in Printer Manager and close the browser window after logging out.
Verify Network Communication
Accessing Printer Manager verifies that your workstation and the printer can communicate over the network. To further verify that the printer works as expected, print a test card. Use Printer Manager to perform other printer setup tasks, as necessary.
Print a Test Card
1. Begin with Printer Manager open and log in as a WebAdmin user. 2. Select TroubleShooting | Test Card.
3. For a simple single‐side card, make the following selections:
•
For installation testing, select the Card Front (1) column.
•
Select Exception for the Input Hopper Number.
•
Select Color.
•
Select TestPattern1.
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4. At the printer:
a. Pull out the exception card slide and place a plain white card (A) in the slide.
A
B
b. Push the slide all the way in (B), past any resistance, until it reaches the stop position.
5. In Printer Manager, click Run.
6. The printer touch screen changes from Ready to Busy. The printer processes the card and ejects the printed test card in the Concealed Output Stacker.
You can print additional test cards by selecting different options in Printer Manager.
If a card does not print, and no messages display, contact your network support personnel for assistance.
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Additional Setup Tasks
You might need to set up card features, including:
•
Magnetic stripe format
•
Bend Remedy
•
K Power
•
PeelOff Power
•
Resin Black Mode
•
Retransfer Roller Temp
•
YMC Power
Follow the guidance of your system administrator, and make changes only if needed. Refer to “Printer Setting Menu” on page 147 for information on how to specify these settings in Printer Manager. CardWizard Setup
You must define the CR500 printer to the CardWizard Administrator application. Refer to the CardWizard Administrator User Manual and the CR500 Instant Issuance System Setup documents for guidance.
Page 53
Page 54
Chapter 6: Using the Printer
This chapter describes how to perform basic tasks required to operate the Datacard® CR500 printer. Initialize Supplies on page 56
Print Cards on page 56
The Printer Touch Screen on page 58
The Touch Screen LCD Menu System on page 60
The Print Unit Front Panel on page 63
The Print Unit Front Panel Menu System on page 66
Use the Print Unit Menus on page 71
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Initialize Supplies
Use the Print Unit front panel to initialize supplies. One initialize action moves both the ink ribbon and retransfer film into the proper position. Initialization also occurs each time you power on the printer.
•
To avoid dirt and dust particles that might adhere to the ink ribbon and retransfer film during loading, move (initialize) the supplies one panel set each time a cartridge is removed from the printer and replaced.
•
The printer detects the type of ink ribbon and retransfer film installed.
Print Cards
Print cards after you install the printer and set up printer options, initialize supplies, and set up your card design. Tips for Printing Cards
•
Do not open the printer during the printing operation.
•
Do not power off, unplug, or disconnect the printer during the printing process.
•
Send cards to the printer from Datacard® CardWizard financial card software. The software handles the types of information used on cards.
•
The card type in each hopper must be identified to the software. The software tells the printer to pick a card from the hopper in which the required type of card is loaded. If the specified hopper is empty, the printer displays an error. Load cards to continue.
The touch screen shows Busy when a card is sent to print.
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Using the Printer
Print Cards From CardWizard
1. Follow the instructions in CardWizard to format and save the data for the card.
2. Use CardWizard to send the card to the printer. CardWizard performs verification, prepares the card data for printing, and sends it to the printer. 3. The printer touch screen changes from Ready to Busy. The printer processes the card and ejects the printed card in the Concealed Output Stacker.
Print Cards Using the Exception Card Slide
Use the Exception Card Slide if you want to print a card that is different from the cards loaded in the hoppers. The Exception Card Slide must be pushed in past the point of resistance until it reaches the stop position.
1. At the printer:
a. Pull out the Exception Card Slide and place a card in the slide (A). The magnetic stripe should be up and toward the printer.
A
B
b. Push the slide all the way in (B), past any resistance, until it reaches the stop position.
2. In CardWizard, click Send or Print. 3. The printer touch screen changes from Ready to Busy. The printer processes the card and ejects the printed card in the Concealed Output Stacker.
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Tips for Success
•
The Print Unit can enter sleep mode. If sleep mode is enabled, sending a card or using the touch screen restores the Ready state. The printer uses one set of panels. •
Handle cards by the edges to preserve print quality. Do not touch the print surface with your hands. Wear the gloves provided.
•
When printing a test card from the touch screen, always place the card in the Exception Card Slot. The Printer Touch Screen
The printer touch screen, located on the Security Enclosure, operates when the printer is powered on. It shows printer status, the printer’s menu system, and printer messages or conditions as they are issued. Refer to “Messages and Error Recovery” on page 99 for message information.
The menu system contains several choices for viewing and changing printer settings, and performing simple maintenance tasks, including printing a test card. Refer to “The Touch Screen LCD Menu System” on page 60 for more information.
User Button and Light
The touch screen USER button displays with a border of light that indicates the system status. Use the USER button to:
Page 58
•
Suspend the printer when it displays Ready.
•
Clear a message.
•
Clear all messages—press the USER button for at least 2 seconds.
Using the Printer
•
Cancel all cards currently printing—press and hold the USER button for several seconds. (Make sure this action is allowed by your organization.)
•
See whether the printer is ready, busy printing, or not available. Indicators include the following:
Off (not visible)
The printer is off.
Green
The printer is ready.
Blinking
green
The printer is busy.
Amber
The printer is not ready.
Blinking
Amber
The printer has an error.
Down Arrow, Up Arrow, and Enter Keys
Use the arrow keys to move through the printer menu system. Press the ENTER key to make a selection. Refer to “The Touch Screen LCD Menu System” on page 60.
Ribbon Light
The ribbon light indicates the status of the ribbon in the printer. It glows green when the print ribbon is low and glows amber when there is a problem with the ribbon, such as end of ribbon.
Off
Ribbon is okay.
Green
Ribbon is low—less than 10% remains.
The percent of ribbon remaining required for
notification can be changed using Printer
Manager. Refer to “FrontPanel” on page 154.
Amber
Ribbon is out or broken.
Blinking
Amber
The printer problem applies to the ribbon.
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Card Light
The card light indicates the status of the cards in the printer. It blinks amber when the printer has a card problem, such as when the printer is out of cards. Off
Cards are okay.
Rapid Blinking Green
Insert card using exception card slide.
Blinking Amber
The printer problem applies to cards.
Supplies Status Light
The touch screen status light shows the status of the retransfer film and ink ribbon. The green bar shows the amount of retransfer film available: 100% available, 75% available, 50% available, or 25% available.
The orange bar shows the amount of ink ribbon available: 100% available, 75% available, 50% available, or 25% available.
The Touch Screen LCD Menu System
The touch screen of the printer includes a 2‐line LCD text display with keys. When the printer is not actively printing cards, the menu system is available. Refer to “The Printer Touch Screen” on page 58 for more information about other features of the touch screen.
Use the LCD menu for tasks, including:
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•
View the printer IP address. Refer to “Retrieve the Printer IP Address” on page 40.
•
View the printer serial number. •
Set the IP address type. Refer to “Set a Static IP Address (Optional)” on page 42.
•
Print a test card. Using the Printer
LCD Menus
The menu system has four major branches:
•
Use the Maintenance menu to print a test card.
•
Use the Status menu to see settings and data about the printer.
•
Use the Configuration menu to change network and printer settings.
•
Use the Activate menu to enable or disable printing. Refer to “Activate the Printer” on page 46 and “Prepare the Printer for Transport” on page 93.
Tips for Success
•
The menu system can be accessed when Ready displays on Line 1 of the touch screen.
•
To leave a selection without changing the value, do one of the following:
•
Press the up or down arrow key to scroll to Exit and then press the ENTER key.
•
Press the USER button.
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Card Counts
The Touch Screen Status menu displays card counts that track cards. Use these counts for tracking cards within the organization. Printer Manager also provides the same card count information. Refer to “Status Menu” on page 145 for information on displaying card counts in Printer Manager.
The Print Unit front panel also displays card counts. These are lifetime counts of the number of cards that have gone through the printer. They are not related to the CR500 card counts. Do not use the Print Unit counts for tracking cards.
Messages and Conditions
When the printer cannot process the card sent, it issues a message. Messages display on the touch screen.
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•
The printer displays a short description and a message number for each message.
•
If more than one message was issued, the next message displays after you correct the first issue and press the USER button.
•
The printer issues messages that focus on recovering from problems. The Print Unit also has a front panel, which might display more detailed messages. The message on the touch screen directs you to the Print Unit front panel when needed.
•
Refer to “Messages and Error Recovery” on page 99 for messages and how to recover from them.
Using the Printer
The Print Unit Front Panel
The Print Unit Front Panel is available when the Security Enclosure door is open. It has two lines of text, indicators for key functions, and symbols for connection type and lock status. At times, you must use the Print Unit Front Panel. Line 1
Line 2
Key Indicator
Speaker
Connection
Locked?
Key
•
Line 1 of the display shows the current printer status, such as Ready or Printing. It also shows the menu name when using menus. •
Line 2 shows card counts or choices available if you are using menus. •
Line 3 presents key indicators, the connection symbol, and the current lock state.
The display background color changes according to the Print Unit current state. The background is:
•
Bright green during power on.
•
Bright blue when the printer is operating normally, including during initialization, preheating, and printing cards.
•
Medium blue when recovering from errors.
•
Red on Print Unit error.
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Connection and Lock Symbols
The Print Unit displays the following symbols that indicate its status.
The Print Unit is connected through a USB cable. The
Print Unit does not have an IP address. This is the
proper configuration for the CR500 printer. Card
data is sent to the Print Unit using the USB cable.
The Print Unit is connected through a USB cable. The
Print Unit has an IP address.
The Print Unit is connected through a network
connection. The Print Unit does not have an IP
address.
If this symbol displays, power off the printer, wait
several seconds, and power on the printer again.
Using a network connection interferes with operation
of the Print Unit with the Security Enclosure.
The Print Unit is connected through a network
connection. The Print Unit has an IP address.
If this symbol displays, power off the printer, wait
several seconds, and power on the printer again.
Using a network connection interferes with operation
of the Print Unit with the Security Enclosure.
The Print Unit is unlocked. (The Print Unit lock is
different from the Security Enclosure lock.)
The Print Unit is locked. If this symbol displays, contact
your service provider for assistance.
If the laminator symbol displays, contact your service
provider for assistance.
Keys
The indicators for key functions display as white text on a black rectangle. The Cleaning display example shows how indicators describe the keys.
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Using the Printer
The keys can have the following functions:
Reset
Initializes the printer. Use the Reset key
after loading supplies or after an error
occurs.
Menu
Press Menu to use the printer menus.
Continue to press Menu to access the
settings in the order listed in “The Print Unit
Front Panel Menu System” on page 66.
Enter
Displays the next, lower level of the menu.
Next
View the next item in the menu.
Arrow Keys
Use the Up and Down Arrow keys to
display list items within a menu level.
Exit
Exits the current menu or menu selection
and returns to the previous menu
selection.
Return
Confirms the user selection. The setting
takes effect.
Change
Makes it possible to change settings.
Scroll
Makes it possible to scroll through values
for a setting.
Scroll Right
Moves the cursor one position to the right.
Scroll Left
Moves the cursor one position to the left.
Speaker
The speaker provides an electronic beep that indicates that an error has occurred, or confirms that settings have been saved.
Page 65
The Print Unit Front Panel Menu System
To use the menus, follow these steps:
•
Press Menu when Ready displays. •
Press Menu to display >Cleaning> (the first menu choice) on the Front Panel. •
The > symbol following a menu selection indicates that there are subcategories within the selection. Press Next to view these options.
For example, press Enter when >Cleaning> displays to view the Cleaning submenu. Press Next in the Cleaning submenu to view cleaning choices.
•
Press Exit at any time to exit that level of the menu system. Continue to press Exit to return to Ready status.
Menu Display
Settings
Function
Cleaning
Rollers
MG
Select Rollers to start the cleaning function to
clean the card feed rollers and heated rollers.
Refer to “Clean the Print Unit” on page 84.
Select MG to clean the magnetic (MG) head
when using magnetic stripe cards. Refer to
“Clean the Magnetic Stripe Head” on page 88
for the steps to follow.
Counter Reset
OK?
Press Enter to reset the Free counter and Error
counter.
Test Print
Test Pattern
Printer Setting
Network Setting
DO NOT USE. Use either the touch screen LCD
menu (refer to “LCD Menus” on page 61) or
Printer Manager (refer to “Test Card” on page
163) to print test cards.
Download
Page 66
To prepare the printer for a firmware download,
press Enter. A separate firmware update utility is
used to update the printer firmware. Refer to
“Printer Manager Updates” on page 165 for
more information.
DO NOT power off the printer while the firmware
is being downloaded.
Using the Printer
Menu Display
Settings
Function
Transport Mode
OK?
Set the Transport Mode when moving or
shipping the printer. Press Return to place the
printer in Transport Mode. Please, power off
displays on the Front Panel. The Transport Mode
is cancelled when the printer is powered back
on.
Refer to “Prepare the Printer for Transport” on
page 93 for information on preparing the printer
for transporting it.
Media
Print
Ink Type:
YMCK
YMCK-PO
YMCKK
YMCK-UV
Displays the ink ribbon and retransfer film that
are loaded in the printer. Press the NEXT key to
scroll to the next media type.
The CR500 printer support only YMCK-PO ink
ribbon. (The printer detects the type of ink
ribbon; it cannot be set.)
Film Type:
1000
Datacard retransfer film is available in 1000
frames per roll.
Card Thickness:
Standard
Thin
Only Standard ID-1 cards, 0.030 inch (0.76mm)
thick, are supported.
YMC Level
Displays the value set using Printer Manager.
Refer to “Print Settings” on page 155 for more
information on specifying Print settings.
Black level
Refer to “Print Settings” on page 155.
Black mode
UV Level
Not supported.
PO Level
Page 67
Menu Display
Settings
Function
Retransfer
Temp Level
information on specifying Retransfer settings.
Speed (Front)
You must have WebService-level access to set
this value. Refer to “Start Printer Manager” on
page 142.
Speed Front (UV)
Not supported.
Speed (Back)
page 142.
Speed (B-UV)
Not supported.
MG Peel Mode
Standby:
Front Wait
Back Wait
Not supported.
Backside Cool:
On
Off
Temp Level
information on specifying Bend Remedy
settings.
Speed
page 142.
Power Saving:
Off or up to 60 minutes
Refer to “Behavior” on page 153 for information
on specifying the power saver mode.
HR Control:
Enable
Disable
Bend Remedy
Heat Roller
Page 68
Using the Printer
Menu Display
Settings
Function
Setting
Display:
Displays the printer settings.
Mode:
Counter
Laminator State
Only the Counter setting is supported.
Counter:
Total Cnt
Head Cnt
Free Cnt
Cleaning Cnt
Error Cnt
Use the Up and Down Arrow keys to select the
card counter type:
Total is the default setting and displays the
number of cards printed. The Total counter
cannot be reset.
Head displays the number of complete dye
panels. The Head counter cannot be reset;
however, it automatically resets itself when the
printhead is replaced.
The Free counter displays the number of cards
that have printed. You can reset the Free
counter.
Contrast
Displays the Front Panel contrast using 7
gradations from –3 (low contrast) to +3 (high
contrast). The default setting is 0.
Buzzer:
On
Off
Displays whether the electronic beep sound is
On or Off. The sound can indicate an error or
can confirm a menu selection.
Unit No.:
No. 1 – No. 10
DO NOT USE. The Unit No defaults to 1 for the
CR500 printer.
Page 69
Menu Display
Settings
Function
Option
MG:
None
ISO
Displays the type of magnetic encoder installed.
IC Antenna:
None
Installed
Displays whether the contactless card option is
installed:
None: a contactless card option is not installed.
Installed: a contactless smart card option is
used.
IC Contact:
None
ISO Type
Displays whether the contact card option is
installed:
None: a contact card option is not installed.
ISO type: the type of contact card option
installed.
Contact IC R/W:
None
Installed
Displays whether the contact card R/W option is
installed:
None: the R/W option is not installed.
Installed: an Internal Contacts for External
Reader option is installed.
Bend Remedy HR:
None
Installed
Displays whether the bend remedy option is
installed.
Turn Over:
None
Installed
Displays whether the turnover (duplex) option is
installed.
ISO Type:
Loco
Hico
Displays the coercivity value set using Printer
Manager for writing data to magnetic stripe
cards (if the magnetic stripe option is installed):
Loco: 238 x 102 [A/m] (300[Oe])
Hico: 218 x 103 [A/m] (2750[Oe])
Refer to “MagStripeGeneral” on page 161 for
more information.
MG
JIS Type:
Loco
Hico
Retry Count:
0, 1, 2, 3
Page 70
Refer to “MagStripeGeneral” on page 161 for
information on setting the retry value.
Using the Printer
Menu Display
Settings
Function
Network
Printer Name
DO NOT USE
Host IF:
USB
LAN
This must be set to USB.
IPv4
DO NOT USE
IPv6
DO NOT USE
Tips for Success
•
The Print Unit can be set to use a network connection. Make sure the Print Unit is set to use USB. Selecting to use a network connection interferes with operation of the Print Unit with the Security Enclosure. •
It’s possible to assign a security key (number) to the Print Unit using the Front Panel. DO NOT assign a security key to the Print Unit. Doing so interferes with operation of the Print Unit with the Security Enclosure. If a security key number is assigned, contact your service provider for assistance. •
For values that are set using Printer Manager, refer to “Using Printer Manager” on page 141.
Use the Print Unit Menus
The Print Unit Front Panel menu system allows you to specify settings that affect how cards are printed. Apply a Second Retransfer Layer
To increase the durability of a card, you may want to apply a second retransfer layer to the front and/or back of the card during printing. Use the Front Panel menus to change the printer settings to perform this process.
Do not plan to apply a second retransfer layer to a card if it has a magnetic stripe, signature panel, hologram, or smart card chip.
When you use peel‐off ribbon on the card because it has a magnetic stripe, signature panel, hologram, or smart card chip, the second retransfer layer is not applied. The printer does not provide a notification that the second layer is not being applied. Make sure you are familiar with your card design before proceeding with the following steps.
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1. Start with the printer on and the Print Unit Front Panel showing Ready. Press the Menu and center keys simultaneously for several seconds.
2. Release the Menu key first to place the Print Unit in Maintenance mode.
3. Press Enter once. The Offset Prt Y menu displays.
13X
4. Press Next 13 times to display the Overcoat menu.
Page 72
Using the Printer
5. Press Enter to display the Mode (Front) menu.
To apply an additional retransfer layer to the front of the card, press Change.
6. Press the down arrow key once to change Line 2 to On and then press
Return to accept the change.
7. The Mode (Back) menu displays next. To apply an additional retransfer layer to the back of the card, press Change.
8. Press the down arrow key once to change Line 2 to On and then press Return to accept the change.
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9. Print several cards to verify that the second retransfer layer is being applied properly. The success of the retransfer can vary depending on the card material used. You may need to adjust the front and back speed of retransfer to get an acceptable card.
Lowering the speed can enhance the retransfer, but the stronger heat that results may cause the card to deform. Increase or decrease the speed values, as needed, to determine the best retransfer results for your card type.
To change the speed values, continue with step 10.
10. The Speed (Front) menu displays next. To change the front speed, press Change.
11. Press the down arrow to change the speed and then press Return the change.
to accept 12. The Speed (Back) menu displays. To change the back speed, press Change.
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Using the Printer
13. Press the down arrow to change the speed and then press Return the change.
to accept 14. Print additional test cards to check your settings and verify that the retransfer film is being applied properly. Continue to adjust the settings until you are satisfied with your cards.
15. Press Exit three times to return the Print Unit to Ready.
Page 75
Page 76
Using the Printer
Chapter 7: Taking Care of
Your Printer
This chapter provides information to help you maintain the Datacard® CR500 printer for optimal performance. Remove Rejected Cards on page 78
Cleaning Schedule for Printer on page 79
Supplies Required on page 80
Clean the Printer on page 80
Prepare the Printer for Transport on page 93
Page 77
Remove Rejected Cards
The printer stores rejected cards in the Security Enclosure. Follow your organization’s procedures for when to remove rejected cards and how to track them.
1. Unlock the printer. Refer to “Locking and Unlocking the Security Enclosure” on page 20 for steps to follow.
2. Open the Security Enclosure door.
3. Remove rejected cards from the reject card tray.
4. Close and secure the printer. Refer to “Locking and Unlocking the Security Enclosure” on page 20 for steps to follow.
5. Follow your organization’s procedures to track the cards removed and to dispose of them.
Page 78
Taking Care of Your Printer
Cleaning Schedule for Printer
Clean parts of the printer using the schedule in the following table.
When the printer is not in use, turn off the power, let the printer cool, and cover the printer with the plastic shipping bag to keep dust and other debris out of the printer.
Task
Schedule
Description
*Card Cleaning Rollers/
Cleaning Unit
Every 200 cards
or when you
change the ink
ribbon
Wash the blue cleaning rollers with water. Then,
clean using the dual-sided cleaning card and
cleaning swab if debris remains on the rollers.
Refer to “Clean the Card Cleaning Rollers and
Cleaning Unit” on page 80.
Yearly
Replace the cleaning unit yearly, or more often
if it is no longer cleaning effectively.
*Multicard Hopper
Every 200 cards
Clean as described in “Clean the Multicard
Hopper” on page 83.
Print Unit:
• Card Load Roller
• Card Feed Roller
• Heated Roller
Every 200 cards
or when you
change the ink
ribbon
Clean every time you change the ink ribbon.
With heavy use, clean more frequently. Refer to
“Clean the Print Unit” on page 84.
*Magnetic Stripe Head
After every 1000
encoded cards
Clean the magnetic stripe head as described in
“Clean the Magnetic Stripe Head” on page 88.
*Thermal Printhead
After every 1000
printed cards
Clean as described in “Clean the Thermal
Printhead” on page 91.
*Printer Fan Filter
Wash regularly;
replace yearly
Wash the filter as described in “Clean the Print
Unit Fan Filter” on page 92. Replace the filter
every year, or whenever the foam begins to
deteriorate.
* May need to be cleaned more often depending on the type of card stock used and
the environment.
Page 79
Supplies Required
Supply
Part Number
Single-Sided Cleaning Cards (10 in pack)
506277-001
Dual-Sided Cleaning Cards (10 in pack)
508458-001
Magnetic Stripe Cleaning Cards (10 in pack)
564729-166
Cleaning Swabs (5 in pack)
507377-001
Isopropanol (90%)
—
Lint-free Cleaning Wipes
—
Clean the Printer
This section provides information on proper care and cleaning of the CR500 printer. Cleaning Kit
Each CR500 printer includes one cleaning kit (Part number 564729‐165) when it is shipped. The kit contains the supplies you need to clean the printer. Order additional cleaning supplies as you need them.
Clean the Card Cleaning Rollers and Cleaning Unit
The cleaning unit, located inside the printer door, removes lint and other debris from the cards before printing. Use the following procedure to clean the unit.
1. Unlock and open the Security Enclosure door. Refer to “Locking and Unlocking the Security Enclosure” on page 20 for the steps to follow.
2. Open the Print Unit door and pull out the green cleaning unit.
Page 80
3. Clean the rollers.
a. Rinse the blue cleaning rollers with water. Gently rub the rollers under running water.
Caution: Do not use detergents, which can damage the rollers.
b. Allow the card cleaning rollers to dry thoroughly.
c. If debris remains on the rollers, use the dual‐sided cleaning card. Remove the protective paper from both sides of the cleaning card.
d. Insert the cleaning card into the rollers of the cleaning unit.
Page 81
e. Move the cleaning card back and forth through the rollers until all debris possible is removed.
If you have trouble running the cleaning card through the rollers, remove a jog dial from the printer and use it to turn the rollers with the card in place.
f.
If any debris still remains, use a cleaning swab to clean the rollers until no debris is visible.
g. If you use the cleaning swab to clean the rollers, rinse the rollers under running water again to remove any traces of isopropanol left by the swab. Allow the rollers to dry completely before reinstalling the cleaning unit.
4. Reinstall the cleaning unit with the blue rollers facing to the right. 5. Replace the jog dial if it was removed.
6. Close the Print Unit door and the Security Enclosure door to lock the printer.
or
Continue with the next step in the cleaning process.
Page 82
Clean the Multicard Hopper
The multicard hopper holds cards before they are printed. Clean the hoppers every 200 cards or when you notice debris on cards.
1. If closed, open the Security Enclosure door. Refer to “Locking and Unlocking the Security Enclosure” on page 20 for the steps to follow.
2. Remove all cards from the multicard hopper. Track the hopper in which cards were placed so you can replace them after cleaning. 3. Prepare a cleaning card by folding a magnetic stripe cleaning card. Do not apply any type of fluid to the card.
4. Clean the tracks:
a. In hopper 1, insert the folded card and push it all the way along the track, toward the Print Unit (A). Remove the card. b. In hopper 2, insert the folded card and push it all the way along the track, toward the Print Unit (B). Remove the card. c. In hopper 3, insert the folded card and push it all the way along the track, toward the Print Unit (C). Remove the card. CR500 Instant Issuance System Installation and User Guide
Page 83
5. Using the clean end of the card, clean the front track (D), following the instructions in step 4.
6. Discard the used cleaning card.
7. Close the Security Enclosure door to lock the printer.
or
Continue with the next step in the cleaning process.
Clean the Print Unit
The single‐sided, adhesive cleaning card cleans the card load roller, the Print Unit card feed rollers, and the heated roller. The card load roller moves cards into the Print Unit. The card feed rollers move the card through the printer. The heated roller provides the heat that transfers the film to the card. Refer to “Print Unit Roller Layout” on page 123 to find the location of the rollers. Use a single‐sided, adhesive cleaning card to perform this procedure.
1. Before beginning this procedure, do the following:
•
Clean the cleaning unit as described in “Clean the Card Cleaning Rollers and Cleaning Unit” on page 80.
•
Clean the multicard hopper as described in “Clean the Multicard Hopper” on page 83.
3. Power off the printer. Wait approximately 10 to 20 minutes for the printer to cool down.
Do not clean the heated roller while it is hot. Allow the printer to cool, or perform cleaning before the heated roller reaches operating temperature.
Page 84
4. Remove the retransfer film cartridge
a. On the Print Unit, slide the door latch up and open the Print Unit door.
b. Press the retransfer film cartridge eject button and remove the retransfer film cartridge. c. Close the Print Unit door. 5. Remove the cards from the multicard hopper. Keep the Security Enclosure cover open.
6. Remove the concealed card stacker.
7. Pull out the Exception Card Slide.
Page 85
8. Remove the protective paper from the single‐sided cleaning card (A).
Caution: Do not use the larger dual‐sided cleaning card to clean the printer. Inserting the dual‐sided cleaning card into the printer will damage the printer.
9. Insert the cleaning card into the Exception Card Slide with the sticky side up. Push it in until the end of the card rests in the slot (B). 10. Push the Exception Card Slide in, past the resistance until it reaches the stop position (C). 11. Push the card to the Print Unit card feed roller (D). Stop when the card is just under the roller (E).
12. Power on the printer. The message Film Search A1 displays on the Print Unit front panel.
13. Use the Print Unit front panel to run the cleaning card:
a. Press Menu to display Cleaning.
b. Press Enter to display Rollers OK?. Page 86
c. Press Return to display Film checking followed by Cleaning Start OK. d. Press Return.
The Print Unit pulls the cleaning card into the Print Unit and cleaning begins. If the card is not pulled into the unit and no errors display, lightly push the card until the roller catches it and the card moves into the unit.
e. The card is discharged from the output area and Cleaning Start OK displays. f.
Turn the card over and place it the Exception Card Slide with the sticky side facing down. Follow steps 10 and 11 to position the cleaning card.
g. Repeat steps a through e.
Use a cleaning card one time only. Using a dirty one can damage the rollers.
14. When the cleaning card is discharged, press Exit to end the cleaning process.
15. Continue with the magnetic stripe cleaning procedure. Refer to “Clean the Magnetic Stripe Head” on page 88.
or
Prepare the printer for use.
a. Reinstall the retransfer film cartridge.
b. Close the Print Unit door. c. On the Print Unit front panel, press Exit to return to the top level of the menu system. If an error displays on the front panel, press Reset and Return. The printer initializes.
d. Replace the concealed card stacker.
e. Replace the cards in the multicard hopper.
f.
Close the Security Enclosure door to lock the printer.
Page 87
Clean the Magnetic Stripe Head
Use a magnetic head cleaning card to perform the cleaning procedure. When the cleaning card becomes dirty, replace it. Using a dirty one can damage the head.
2. If cards are in the multicard hopper, remove them. Keep the Security Enclosure cover open.
3. Pull out the Exception Card Slide.
4. Place three or four drops of isopropanol on the stripe of the magnetic head cleaning card.
5. Insert the cleaning card:
a. Place the card in the Exception Card Slide and push the card in until the end of the card rests in the slot (A). Page 88
b. Push the Exception Card Slide in, past the resistance until it reaches the stop position (B). c. Push the card to the Print Unit card feed roller (C). Stop when the card is just under the roller (D).
Optionally, you can insert the magnetic stripe cleaning card in hopper 3.
6. At the Print Unit:
a. Press Menu to display Cleaning.
b. Press Enter, then press Next to display the MG option. CR500 Instant Issuance System Installation and User Guide
Page 89
c. Press Return to start the cleaning process. The Print Unit pulls the cleaning card into the Print Unit and cleaning begins. If the card is not pulled into the unit and no errors display, lightly push the card until the roller catches it and the card moves into the unit.
d. After the Print Unit ejects the card into the reject tray, press Exit to end the cleaning process.
7. Continue with the next step in the cleaning process.
or
Prepare the printer for use.
a. Close the Print Unit. b. On the Print Unit front panel, press Exit to return to the top level of the menu system.
c. Replace the output hopper.
d. Replace the cards in the multicard hopper.
e. Close the Security Enclosure door to lock the printer.
Page 90
Clean the Thermal Printhead
Caution: The thermal printhead can be damaged by an electrostatic charge. Discharge yourself by touching the Print Unit frame before cleaning the printhead.
1. Unlock the printer. Refer to “Locking and Unlocking the Security Enclosure” on page 20 for the steps to follow.
2. Power off the printer.
4. Open the Print Unit door.
5. Press the ink ribbon cartridge eject button and remove the ink ribbon cartridge.
6. Press the retransfer film cartridge eject button and remove the retransfer film cartridge.
7. The thermal printhead is located in the area between the ink ribbon and retransfer film cartridge slots. Carefully insert the cleaning swab and gently wipe the thermal printhead. Discard the swab after you finish cleaning the printhead.
Caution: Never use metal or abrasive materials to clean the thermal printhead.
8. Reinstall the ink ribbon and retransfer film cartridges.
9. Close the Print Unit door and power on the printer. 10. On the Print Unit front panel, press Exit to return to the top level of the menu system. 11. Close the Security Enclosure door to lock the printer.
Page 91
Clean the Print Unit Fan Filter
The Print Unit has a fan filter to prevent airborne particles from entering the print area. Clean the filter regularly and replace it yearly. 1. Remove the external fan cover and filter. 1
2
3
2. Rinse the filter under running water.
3. Allow the filter to dry thoroughly.
4. Replace the fan filter and cover in the printer.
Page 92
Prepare the Printer for Transport
Use saved packaging materials to prepare the printer for transport. Transport includes moving the printer from one location to another, and sending the printer for service. To prepare the printer:
•
Disable printing
•
Package the printer
Disable Printing
To meet Visa security requirements, the printer is shipped with most features disabled. When you send the printer to another location, disable the printer and provide the activation code to the recipient. Hints & Tips
•
The printer activation code must be 5 characters or more.
•
The code can contain the numerals 0 through 9, lowercase and uppercase alphabetic characters, and the special characters $ = / +.
To disable the printer:
1. Begin with supplies installed and the printer powered on.
2. Enter the Touch Screen menu.
a. Begin when the touch screen shows Ready on Line 1 of the display. Press the USER button (a).
b. Press the ENTER key (b). CR500 Instant Issuance System Installation and User Guide
Page 93
3. Enter the Activate menu.
a. Press the down arrow key (c) until Activate displays on line 2.
b. Press the ENTER key (d).
Activate displays on line 1 and Enable displays on line 2.
c. Press the down arrow key (e) to display Disable on line 2.
d. Press the ENTER key (f).
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4. Enter the activation code.
a. Beginning with the left‐most place, press the up arrow or down arrow keys (g) to cycle through the numbers and letters of the code.
The left‐arrow symbol is a backspace character and moves the cursor to the previous position.
b. Press the ENTER key (h) to move to the right.
c. Repeat steps 4a and 4b until you have entered the code you’ve selected.
5. Press the ENTER key (h) to submit the code. If Request Success displays on line 2 of the touch screen, the printer is disabled.
If another message displays on line 2 of the front panel, system deactivation failed. Repeat step 4.
6. Exit the menu system. Press the USER button repeatedly until Ready displays on Line 1 and the USER button changes from amber to green.
Page 95
Prepare and Package the Printer
3. On the Print Unit, slide the door latch up and open the Print Unit door.
4. Remove the printer ink ribbon cartridge, and then remove the ink ribbon supply from the cartridge. Place the empty cartridge back into the printer. Refer to instructions in “Load Ink Ribbon” on page 26.
5. Remove the retransfer film cartridge from the printer and remove the film supply from the cartridge. Place the empty cartridge back into the printer. Refer to the instructions in “Load Retransfer Film” on page 28.
6. In the Security Enclosure, remove all cards and card weights. Place the card weights in the accessory tray of the shipping carton. Slide the Exception Card Slide all the way in.
7. Close the door to the Print Unit. 8. Press Reset to display the Initialize OK message.
9. Push Enter to display the Film Search error message.
10. Set the Print Unit to Transport Mode using the Front Panel. Refer to “The Print Unit Front Panel Menu System” on page 66.
11. Close the Security Enclosure to lock the printer. 12. Power off the printer.
13. Disconnect the power and data cables from the printer. 14. Remove the Concealed Output Stacker.
a. Press the bottom of the stacker up to release it.
b. Pull the stacker away from the printer.
15. Allow the unit to cool before packaging it for transport.
Page 96
Package the Printer
1. Place the printer in the plastic bag.
2. Package the printer in the original shipping carton.
OR
3. Secure the shipping straps.
4. Provide the activation code to the recipient of the printer.
Page 97
Page 98
Chapter 8: Messages and
Error Recovery
This chapter provides information to help you respond to the printer and laminator messages and explains how to recover from a problem.
Touch Screen Messages on page 100
Print Unit Roller Layout on page 123
Printer Error Recovery on page 124
Page 99
Touch Screen Messages
The printer displays messages on the touch screen. Some messages, such as Card Hopper Empty 113 are corrected in the Security Enclosure. Other messages, such as Retransfer Film Out 162 are corrected in the Print Unit.
Messages on the Printer
•
The printer touch screen shows a short description and a number for each message. •
If more than one message was issued, the next message displays after you correct the problem and press the User button. •
The printer issues messages that focus on recovering from problems. •
The Print Unit also has a front panel, and it can display more detailed messages that are specific to the Print Unit. The following list describes the source and possible causes for each message to help you determine if you need to check the Print Unit to correct the condition.
Other Messages
Page 100
•
CardWizard can display messages. •
Other printers can display messages if more than one printer is installed. •
The touch screen displays Busy when the printer is preparing for the Ready state. •
The Print Unit displays messages during error recovery and when the Security Enclosure door has been opened. Common messages include:
•
No Card displays when the Security Enclosure Door is open and the printer is ready to print cards.
•
Initializing displays when the Print Unit is powering on.
•
Preheating displays when the Print Unit is heating the retransfer roller.
•
Sleeping displays when the Print Unit has removed power from the retransfer and bend remedy roller. This conserves supplies and power.
Messages and Error Recovery
Quick Link to a Message
Number
Message Text
“Message 100: Request not supported” on page 102
“Message 101: Job could not complete” on page 102
“Message 103: Printer problem” on page 103
“Message 104: Critical problem” on page 103
“Message 105: Magstripe data error” on page 105
“Message 106: Magstripe data not found” on page 105
“Message 108: Magstripe read no data” on page 106
“Message 111: Card not picked” on page 106
“Message 112: Card hopper empty” on page 106
“Message 113: Close cover to continue” on page 107
“Message 114: Cover opened during job” on page 107
“Message 115: Wait for print temperature” on page 107
“Message 116: Magstripe not available” on page 108
“Message 118: Print ribbon type problem” on page 108
“Message 119: Print ribbon not supported” on page 108
“Message 120: User paused the printer” on page 109
“Message 121: Print ribbon ID problem” on page 109
“Message 122: Magnetic stripe format problem” on page 109
“Message 123: Insert new card side 1 up” on page 110
“Message 124: Insert same card side 1 up” on page 110
“Message 149: Option not installed” on page 110
“Message 150: Print while unlocked” on page 111
“Message 151: Failed to lock” on page 111
“Message 154: Print unit not available” on page 112
“Message 155: Room temperature too low” on page 112
“Message 156: Printer warming up” on page 113
“Message 157: Input hopper card jam” on page 113
“Message 158: Check print unit front panel” on page 113
“Message 159: Print unit card jam” on page 115
“Message 160: Set print unit to download” on page 116
“Message 161: Retransfer film problem” on page 116
“Message 162: Retransfer film out” on page 116
“Message 163: Clear hopper card track” on page 117
“Message 164: Ink ribbon problem” on page 117
“Message 165: Ink ribbon out” on page 117
“Message 169: Move retransfer film one panel” on page 118
“Message 173: Improper shutdown” on page 118
“Message 181: Input Hopper Problem” on page 118
“Message 182: Input Hopper Jam two cards” on page 119
“Message 183: Input Hopper jam card lost” on page 119
Page 101
“Message 184: Input Hopper jam card at exit” on page 119
“Message 185: Input Hopper jam print input” on page 120
“Message 186: Input Hopper Jam at exit” on page 120
“Message 187: Input Hopper Jam print input” on page 120
“Message 188: Input Hopper Jam print input” on page 121
“Message 189: Input Hopper jam card at exit” on page 121
“Message 190: Input Hopper jam exception” on page 121
“Message 191: Input Hopper jam print input” on page 122
“Message 192: Input Hopper Jam exception” on page 122
“Message 193: MultiHopper Jam two cards” on page 122
“Message 194: MultiHopper jam card lost” on page 123
Message 100: Request not supported
Message Source /
Text
Possible Cause
Solution
Security Enclosure
A message was
cleared while the
printer was open.
Close the Security Enclosure door to lock the
printer before resuming operation. Refer to
“Locking and Unlocking the Security
Enclosure” on page 20.
Security Enclosure
The setting change
requested is not
supported.
Use the Printer Manager to change settings,
and choose a value within the range shown.
Print Unit:
Security Key 21, 22, or
23
A security key (number)
was set in the Print Unit.
DO NOT set a security key in the Print Unit. If
a security key was set, contact your service
Message 101: Job could not complete
Message Source /
Text
Security Enclosure
Page 102
Possible Cause
Solution
The card took too long
to complete.
The card is canceled. Check your card
design and send the card again.
Message 103: Printer problem
Message Source /
Text
Possible Cause
Solution
Print Unit:
No Card D0
Print Unit problem with
handling cards.
Power the printer off and then on. If that
does not solve the problem, contact your
service provider for assistance.
Print Unit: Codes
A1, 20, 24, 26, 27,
FB,
The printer has a control
problem.
Security Enclosure
The printer has a control
problem.
Security Enclosure
The card did not reach
the Print Unit input area.
Security Enclosure
The message needs to be
cleared from the touch
screen.
Press the User button to display Ready on
the touch screen.
Message 104: Critical problem
Message Source /
Text
Possible Cause
Solution
Print Unit:
Hardware 44
Print Unit operation
problem.
Contact your service provider for assistance.
Print Unit:
Hardware D8
Print Unit operation
problem.
Print Unit:
Cam Error C1
Cam operation
problem.
Print Unit:
HR Overheat C2
Heat roller operation
problem.
Print Unit:
Head Overheat F8
The thermal head is
overheated.
Page 103
Print Unit:
TR Overheat F0
The retransfer roller is
overheated.
Print Unit:
TR heater F1
Retransfer roller
operation problem.
Print Unit:
TR Thermister F2
Retransfer roller
operation problem.
Print Unit:
RR Overheat F3
Bend Remedy roller
operation problem.
Print Unit:
RR Heater F4
Bend Remedy roller
operation problem.
Print Unit:
RR Thermister F5
Bend Remedy roller
operation problem.
Print Unit:
Power Intrpt C3
Power was interrupted
for a short time.
Print Unit:
Head Overheat F8
The thermal head is
overheated.
Print Unit:
EEProm Broken FA
EEPROM malfunction
Print Unit:
MG Mechanical AB
Magnetic stripe
mechanical problem
Print Unit:
MG Hardware AC
Magnetic stripe
hardware problem
Security Enclosure
The printer has an
internal problem.
Page 104
Message 105: Magstripe data error
Message Source /
Text
Possible Cause
Solution
Security Enclosure
The printer failed to
verify the correct
magnetic stripe data
was written to the card.
Make sure that you are using magnetic
stripe cards that match the printer settings
and that the cards are loaded correctly in
the hoppers.
Print Unit:
MG Test Err
OR
MG Write Error in Self
Test A8
A writing error has
occurred during
magnetic encoder selfdiagnosis.
Print Unit:
MG Read Error AE
A problem occurred
during magnetic
encoding data
reading.
Press the User button to clear the message.
The card is canceled and moved to the
reject area.
Check the card specifications and the data
sent. Refer to Appendix B, “Magnetic Stripe
Encoding”, for supported formats and
characters for each format.
Print Unit:
MG Write Error AD
A problem occurred
during magnetic
encoding data writing.
reject area.
Encoding”, for supported formats and
Message 106: Magstripe data not found
Message Source /
Text
Security Enclosure
Possible Cause
Solution
The printer did not fine
on the card.
the hoppers.
Page 105
Message 108: Magstripe read no data
Message Source /
Text
Security Enclosure
Possible Cause
Solution
The printer did not find
on the card.
the hoppers.
Message 111: Card not picked
Message Source
Possible Cause
Solution
Security Enclosure
A card was picked but
did not reach the Print
Unit Pick area.
Refer to “Multicard Hopper Jam” on page
124 for the steps to follow.
Message 112: Card hopper empty
Message Source
Possible Cause
Solution
Security Enclosure
Cards are not loaded in
the hopper specified
by the print job.
Load cards. Refer to “Load Cards” on page
24. Press the User button to clear the
message. The card continues processing.
After loading cards and clearing the
message, if the touch screen shows Busy
and you do not hear the card printing, press
the User button for 10 seconds to cancel all
jobs.
Page 106
Message 113: Close cover to continue
Message Source /
Text
Possible Cause
Solution
Print Unit:
Door Open D1
The Print Unit door is
open, or a supply
cartridge or cleaning unit
is missing.
Insert all supply cartridges and the
cleaning unit. Initialize printer supplies.
Close the Print Unit door and the Security
Enclosure door to lock the printer.
Press the User button to clear the
message.
Security Enclosure
The Security Enclosure
door is open.
Close the Security Enclosure door to lock
the printer.
Press the User button to clear the
message.
Message 114: Cover opened during job
Message Source /
Text
Security Enclosure
Possible Cause
Solution
The printer was opened
during a job.
printer.
Message 115: Wait for print temperature
Message Source /
Text
Possible Cause
Solution
Security Enclosure
Page 107
Message 116: Magstripe not available
Message Source /
Text
Print Unit:
MG Encoder not
installed 2D
Possible Cause
Solution
Magnetic encoder is
not installed.
reject area.
Message 118: Print ribbon type problem
Message Source /
Text
Print Unit:
Wrong Ink
Possible Cause
Solution
The ink ribbon
requested by the card
job is not supported.
reject area.
Obtain assistance from the application
administrator to match card features, such
as Peel-off, with the ink ribbon.
Message 119: Print ribbon not supported
Message Source /
Text
Possible Cause
Solution
Print Unit:
Ink Error B0
The ink ribbon installed
is not supported.
Install a supported ink ribbon. Refer to “Ink
Ribbon” on page 137 for supported ink
ribbon part numbers.
reject area.
Page 108
Message 120: User paused the printer
Message Source /
Text
Security Enclosure
Possible Cause
Solution
The user pressed the
User button on the
touch screen.
Press the User Button on the touch screen to
unpause the printer.
The card continues processing.
Message 121: Print ribbon ID problem
Message Source /
Text
Security Enclosure
Possible Cause
Solution
The printer cannot
identify the installed
ribbon.
Use ribbon support by the printer.
The card is canceled.
Message 122: Magnetic stripe format problem
Message Source /
Text
Possible Cause
Solution
Print Unit:
LCD text unknown
Magnetic encoding
data is incorrect.
reject area.
Encoding” for supported formats and
Page 109
Message 123: Insert new card side 1 up
Message Source /
Text
Security Enclosure
Possible Cause
Solution
A new card must be
inserted in the printer.
Insert a new card in the printer with side 1
facing up.
Message 124: Insert same card side 1 up
Message Source /
Text
Security Enclosure
Possible Cause
Solution
The same card must be
Insert the same card with side 1 facing up.
Message 149: Option not installed
Message Source /
Text
Print Unit:
IC Encoder not
installed 2C
OR
MG Encoder not
installed 2D
OR
Option not installed
2E
Page 110
Possible Cause
Solution
The smart card
encoder or other
optional devices are
not installed.
The magnetic stripe
encoder has been
removed.
reject area.
Do not send cards to the printer unless the
options are installed in your printer. Refer to
“Options in the Printer” on page 11.
Message 150: Print while unlocked
Message Source /
Text
Security Enclosure
Possible Cause
Solution
The printer is unlocked
and a card was sent.
printer.
Message 151: Failed to lock
Message Source /
Text
Security Enclosure
Possible Cause
Solution
The lock command
could not complete
successfully.
Make sure that the Security Enclosure door
can close fully, and that the lock pawl is in
the vertical position. If needed, use the key
to move the lock from the horizontal to
vertical position. Refer to “Locking and
Unlocking the Security Enclosure” on page
20 for the steps to follow.
Make sure that nothing interferes with the
security and locking features on the door
and below the card track.
Message 152: Insert new card side 2 up
Message Source /
Text
Security Enclosure
Possible Cause
Solution
A new card must be
Insert a new card with side 2 facing up.
Page 111
Message 153: Insert same card side 2 up
Message Source /
Text
Security Enclosure
Possible Cause
Solution
The same card must be
Insert the same card in the printer with side 2
facing up.
Message 154: Print unit not available
Message Source /
Text
Possible Cause
Solution
Security Enclosure
Print Unit is not found.
If the Print Unit is powered on, press the
power button to power it off, wait 15
seconds, and power on again.
Make sure that the Print Unit is powered on.
Message 155: Room temperature too low
Message Source /
Text
Possible Cause
Solution
Print Unit:
Overcool F6
It is too cold for the
printer to operate.
reject area.
Use at the recommended operating
environment temperature as described in
“Operating Environment” on page 14.
Page 112
Message 156: Printer warming up
Message Source /
Text
Possible Cause
Solution
Print Unit:
Preheating DA
Preheating is in
progress.
Wait until preheating is complete. This
message clears without pressing the User
button.
Message 157: Input hopper card jam
Message Source /
Text
Possible Cause
Solution
Security Enclosure
One or more cards
were in the card track
when the printer was
powered on.
The printer attempts to place the card back
in the hopper.
Security Enclosure
Unit.
One or more cards
when a message was
cleared with the User
button.
Remove the card. Refer to “Multicard
Hopper Jam” on page 124 for the steps to
follow.
Message 158: Check print unit front panel
Message Source /
Text
Print Unit:
Please, Power Off
Possible Cause
Solution
The power must be
turned off to initialize the
printer.
Turn the power switch off and then on
again.
Page 113
Print Unit:
Please Remove
Media Cassette
Cleaning cannot start
when the retransfer film
cartridge is in the printer.
Remove the retransfer film cartridge.
On the Print Unit front panel, press Reset
and then Return to initialize the Print Unit.
Start the cleaning cycle again, following
the steps in “Clean the Print Unit” on page
84.
Print Unit:
HR is too hot
Cleaning cannot start
because the
temperature of the heat
roller is too high.
Power off the printer and allow the heat
roller to cool for about 20 minutes.
Refer to “Clean the Print Unit” on page 84
for instructions on how to run the cleaning
card.
Contact your service provider if “HR is too
hot” displays on the Print Unit front panel
and you are not cleaning the printer.
Print Unit:
Please Adjust Turn
Unit Pos!
The card turnover unit is
not in the correct
position.
Turn the unit to the home position using a
jog dial, as described in “Turnover Jam”
on page 128.
Contact your service provider for
assistance if the problem persists.
Print Unit:
Testing or Cleaning
DC
The Print Unit is processing
a cleaning card or the
front panel menu is being
used.
Wait until the cleaning is complete, or
complete the menu task.
Print Unit:
On Setting or
Transport Mode DD
The Print Unit front panel is
being used.
Complete any work using the front panel.
Close the Print Unit door and then close
the Security Enclosure door to lock the
printer.
The Print Unit has been set
to Transport Mode.
Print Unit
Page 114
The Print Unit is in power
saving mode.
Power off the printer, wait 15 seconds,
and power on to cancel Transport Mode.
Unlock and open the Security Enclosure
door. Refer to “Locking and Unlocking the
Security Enclosure” on page 20 for the
steps to follow.
Close the doors to lock the printer.
Message 159: Print unit card jam
Message Source /
Text
Possible Cause
Solution
Print Unit:
Jam (Hopper) 90
There is a card jam in
the hopper section.
Remove the jammed card from the card
hopper. Refer to “Multicard Hopper Jam”
on page 124 and “Print Unit Hopper Jam”
on page 125.
Print Unit:
Jam (Turnover) 91
the turnover section.
Remove the jammed card from the turnover
section. Refer to “Turnover Jam” on page
128.
Print Unit:
Jam (MG) 92
the magnetic stripe
encode section.
Remove the jammed card from the turnover
section. Refer to “Turnover Jam” on page
128.
Print Unit:
Jam (Transfer) 93
the card feed rollers.
Remove the jammed card. Refer to
“Transfer Jam” on page 126.
Print Unit:
Jam (Discharge)94
the card discharge
section.
Remove the jammed card. Refer to
“Transfer Jam” on page 126.
Check that the concealed card stacker is
securely attached to the stacker
receptacle. An incorrectly mounted card
stacker can cause discharge jams.
Print Unit:
Jam (Retransfer) 95
There is a card jam
near the retransfer
rollers.
Remove the jammed card from the
retransfer section. Refer to “Retransfer Jam”
on page 130.
Page 115
Message 160: Set print unit to download
Message Source /
Text
Print Unit:
Not Ready for
Download DE
Possible Cause
Solution
Printer firmware is being
updated, and the
update includes Print
Unit firmware.
The printer firmware, including firmware for
the Print Unit, is being updated. The Print Unit
must be set to accept the firmware.
Unlock and open the printer. Refer to
“Locking and Unlocking the Security
Enclosure” on page 20 for the steps to
follow.
Using the Print Unit front panel, set the Print
Unit to receive the firmware update. Refer
to “The Print Unit Front Panel Menu System”
on page 66.
Message 161: Retransfer film problem
Message Source /
Text
Print Unit:
Media Search A1
OR
Film Search A1
Possible Cause
Solution
The retransfer film is
broken or missing.
Repair the retransfer film as described in
“Mend a Broken Ink Ribbon or Retransfer
Film” on page 132.
Message 162: Retransfer film out
Message Source /
Text
Possible Cause
Solution
Print Unit:
Film Run Out A2
OR
Media Run Out A2
Retransfer film is not
detected.
Retransfer film has run
out.
Install the retransfer film. Refer to “Load
Retransfer Film” on page 28.
Page 116
Message 163: Clear hopper card track
Message Source
Possible Cause
Solution
Security Enclosure
A card is in the
exception card slot.
Slide out the exception card slide and
remove the card.
Security Enclosure
One or more cards
when a message was
cleared with the User
button.
follow.
Message 164: Ink ribbon problem
Message Source /
Text
Print Unit:
Ink Search B1
Possible Cause
Solution
The ink ribbon is broken.
The ink ribbon data is
not usable.
Repair the ink ribbon as described in “Mend
a Broken Ink Ribbon or Retransfer Film” on
page 132.
Message 165: Ink ribbon out
Message Source /
Text
Print Unit:
Ink Run Out B2
Possible Cause
Solution
Ink ribbon is not
detected.
The ink ribbon has run
out.
Install the ink ribbon. Refer to “Load Ink
Ribbon” on page 26.
Page 117
Message 169: Move retransfer film one panel
Message Source /
Text
Print Unit
Possible Cause
Solution
The Print Unit needs
intervention.
Open the printer and move the retransfer
film. Refer to step 4 of “Print Unit Hopper
Jam” on page 125 for guidance.
Message 173: Improper shutdown
Message Source /
Text
Security Enclosure
Possible Cause
Solution
The printer was not shut
down correctly, or
facility power was
interrupted.
Message 181: Input Hopper Problem
Message Source /
Text
Security Enclosure
Page 118
Possible Cause
Solution
There is a problem
with the firmware or
printer settings.
Power the printer off and back on. If the
message displays again, contact your service
Message 182: Input Hopper Jam two cards
Message Source /
Text
Security Enclosure
Possible Cause
Solution
Unit. A second card
was picked causing
two cards to be in the
card track.
Remove both cards. Refer to “Multicard
follow.
Message 183: Input Hopper jam card lost
Message Source /
Text
Security Enclosure
Possible Cause
Solution
The card did not arrive
at the hopper exit.
Either the card was
not picked, or it was
dropped.
Remove the card if it was picked. Refer to
“Multicard Hopper Jam” on page 124 for the
steps to follow.
This could indicate a
problem with the
rotary or linear offsets.
Message 184: Input Hopper jam card at exit
Message Source /
Text
Security Enclosure
Possible Cause
Solution
A card is already at
the hopper exit when
a new card was to be
picked.
follow.
Page 119
Message 185: Input Hopper jam print input
Message Source /
Text
Security Enclosure
Possible Cause
Solution
the entrance of the
Print Unit.
follow.
Message 186: Input Hopper Jam at exit
Message Source /
Text
Possible Cause
Solution
Security Enclosure
A card remained at
the multicard hopper
exit and did not reach
the Print Unit.
follow.
Security Enclosure
After a card jam, the
card was cleared by
pushing it out of the
multicard hopper to
be deposited in the
reject card area. The
card was not placed
in the reject card
area.
follow.
Message 187: Input Hopper Jam print input
Message Source /
Text
Security Enclosure
Page 120
Possible Cause
Solution
The card still did not
reach the Print Unit
after an attempt to
move it into the Print
Unit.
follow.
Message 188: Input Hopper Jam print input
Message Source /
Text
Security Enclosure
Possible Cause
Solution
the entrance of the
Print Unit when
another card is to be
picked.
follow.
Message 189: Input Hopper jam card at exit
Message Source /
Text
Security Enclosure
Possible Cause
Solution
A card is at the
hopper exit during
hopper reset.
follow.
Message 190: Input Hopper jam exception
Message Source /
Text
Security Enclosure
Possible Cause
Solution
A card is in the
exception slide during
a hopper reset.
Remove the card from the exception slide.
This may or may not require the multicard
hopper door to be opened.
Page 121
Message 191: Input Hopper jam print input
Message Source /
Text
Security Enclosure
Possible Cause
Solution
A card is at the
entrance of the Print
Unit during a hopper
reset.
follow.
Message 192: Input Hopper Jam exception
Message Source /
Text
Security Enclosure
Possible Cause
Solution
A card is in the
exception slide during
a hopper reset.
Remove the card from the exception slide.
This may or may not require the multicard
hopper door to be opened.
Message 193: MultiHopper Jam two cards
Message Source /
Text
Security Enclosure
Page 122
Possible Cause
Solution
Two cards were in the
card track.
After a card jam, an
attempt was made to
push the card out of
the multicard hopper
to be deposited in the
reject card area. The
card at the Print Unit
entrance causes the
reject to fail.
Remove the cards. Refer to “Multicard
follow.
Message 194: MultiHopper jam card lost
Message Source /
Text
Security Enclosure
Possible Cause
Solution
A card either was not
picked or was
dropped before it
reached the
multihopper exit
during a reject
operation.
Remove the card, if one was picked. Refer to
“Multicard Hopper Jam” on page 124 for the
steps to follow.
Print Unit Roller Layout
Unlock the printer before starting any of the tasks in this chapter. Refer to “Locking and
Unlocking the Security Enclosure” on page 20. After you open the Security Enclosure, you can open the Print Unit door to access the Print Unit cartridges and rollers.
Page 123
Printer Error Recovery
The printer touch screen displays messages. The Print Unit front panel background color changes to red when the Print Unit has an problem, and it displays text that describes the problem.
Multicard Hopper Jam
If a card jams in the multicard hopper:
1. Press the User button on the touch screen to attempt to clear the problem. If the card jam message displays again, continue with these steps.
4. Try the following in the order presented:
a. Look at the multicard hopper, near the Print Unit pick roller, for jammed cards. i.
If you can reach the jammed card, pull it out (A).
ii. If needed, remove the backup roller (B) to make it easier to pull the card out. Replace the backup roller when the card is removed.
b. For cards in the middle of the card track, work the card back to the exception card slide (C), and then extend the slide and remove the card. 5. Record the type of card removed (from hopper 1, 2, 3 or the exception card slide), following your organization’s guidelines for tracking cards and supplies.
6. On the Print Unit front panel, look for a message. Card Out is the expected message. If another message displays, refer to “Message 158: Check print unit front panel”
on page 113 for the message.
Page 124
8. On the touch screen, press the User button to clear the problem and reset the printer. The touch screen shows Busy while the printer initializes.
Print Unit Hopper Jam
If a card jams in the input area or cleaning roller area of the Print Unit:
3. Read the Print Unit front panel to verify the location of the jam.
a. Power off the printer and open the Print Unit door.
b. Remove the card if you can.
c. If you could not remove the card, place a jog dial on the lower shaft of the cleaning unit.
d. Turn the jog dial clockwise to move the card until you can see it in the hopper. e. Remove the card and return the jog dial to the home location. CR500 Instant Issuance System Installation and User Guide
Page 125
4. Remove the Retransfer Film cartridge. If a printed image displays on the vertical or horizontal area, turn the take‐up knob (E) to advance the film (D). All printed areas should be on the take‐up spool (B).
5. Replace the cartridge.
6. Close the Print Unit door. Press Reset and then Enter on the Print Unit front panel.
8. On the touch screen, press the User button to clear the problem and reset the printer. The touch screen shows Busy while the printer initializes.
Transfer Jam
If the card jams in the card feed rollers, the Jam (Transfer) message displays on the Print Unit front panel. Use the following procedure to remove the jammed card.
Caution: Some internal parts may be hot. Wear a glove when reaching into the printer or let it cool first. If a card jams in the input areas of the Print Unit:
b. Locate the jammed card.
Page 126
c. Place one jog dial on the cleaning unit shaft and the other jog dial on the card feed rollers shaft. d. Turn both shafts clockwise to move the card toward the hopper area.
Do not force the card to move. Contact your service provider for assistance if the card does not move easily.
e. Remove the card from the hopper area or the reject card outlet. f.
If the printer has a turnover unit, make sure it is horizontal, in the home position. Refer to “Turnover Jam” on page 128.
g. Return the jog dial(s) to the home location. 4. Remove the Retransfer Film cartridge. If a printed image displays on the vertical or horizontal area, turn the take‐up knob (E) to advance the film (D). All printed areas should be on the take‐up spool (B).
Page 127
7. Close the Security Enclosure door to lock the printer. 8. On the touch screen, press the User button to clear the problem and reset the printer. The touch screen shows Busy while the printer initializes.
Turnover Jam
If a card jams in the card turnover section, the Jam (TurnOver) message displays on the Print Unit front panel. Use the following procedure to remove the jammed card.
Caution: Some internal parts may be hot. Wear a glove when reaching into the printer or let it cool first. 1. Unlock the printer. Refer to “Locking and Unlocking the Security Enclosure” on page 20 for steps to follow.
b. Remove the cleaning unit as described in “Clean the Card Cleaning Rollers
and Cleaning Unit” on page 80.
c. Locate the jammed card.
d. Remove the jammed card from the turnover unit through the slot in the input area. If you cannot remove the card, skip to step 4.
e. Replace the cleaning unit.
f.
Page 128
Place a jog dial on the turnover unit shaft. Messages and Error Recovery
g. Turn the jog dial until the turnover unit is horizontal and the bar on the dial points to the right. This is the home position for the turnover unit.
Continue with step 5.
4. Do this step only if you could not remove the card through the input slot:
a. Replace the cleaning unit.
b. Place a jog dial on the turnover unit shaft.
c. Place the second jog dial on the lower cleaning unit shaft. d. Turn both the turnover unit and the cleaning roller shaft and set the turnover unit to the home position. The card should remain in, or move into, the turnover unit.
e. Make sure that the turnover unit is horizontal, in home position.
f.
Turn the cleaning roller shaft clockwise to move the card into the input slot and remove the card. Do not force the card to move. If the card does not move easily, contact your service provider for assistance.
5. Return the jog dial(s) to the storage location. CR500 Instant Issuance System Installation and User Guide
Page 129
6. Remove the Retransfer Film cartridge. If a printed image displays on the vertical or horizontal area, turn the take‐up knob (E) to advance the film (D). All printed areas should be on the take‐up spool (B).
7. Replace the cartridges.
Retransfer Jam
If a card jams in the retransfer section, the Jam (Retransfer) message displays. Use the following procedure to remove the jammed card.
Caution: Some internal parts may be hot and the card may be very hot. Wear a glove when reaching into the printer or let it cool first, and use the supplied tweezers to remove the card.
b. Press the retransfer film cartridge eject button and remove the retransfer film cartridge.
Caution: The card might be stuck to the film. Watch carefully to avoid jamming the card when removing the retransfer film cartridge.
Page 130
If Please Close Door displays, the retransfer film cartridge is stuck. Push it back into the printer, close the door, and return to step 3.
c. Remove the card from the printer or from the retransfer film cartridge.
d. If the card is stuck to the right of the heat roller, Refer to “Transfer Jam” on page 126.
e. If the card is stuck near the Retransfer heat roller, use the supplied tweezers to slowly remove the card, as shown at the right in the above figure.
4. Look at the retransfer film. If a printed image displays on the vertical or horizontal area, turn the take‐up knob (E) to advance the film (D). All printed areas should be on the take‐up spool (B).
7. Power on the printer. CR500 Instant Issuance System Installation and User Guide
Page 131
8. Press Reset. The Card Jam Removed? message displays on the Print Unit front panel. Press Yes if the card has been removed. Do not initialize the printer with the card still inside. Press No if the card remains inside the printer and contact your service provider for assistance.
Mend a Broken Ink Ribbon or Retransfer Film
If the ink ribbon or retransfer film breaks, the Ink Search or Media Search message displays on the Print Unit front panel. The following example shows a broken ink ribbon; fix broken retransfer film using the same steps.
3. Read the Print Unit front panel to verify the problem.
4. Power off the printer, and open the Print Unit door.
5. Press the eject button for the appropriate cartridge, and remove the cartridge.
6. Trim the ends of the broken ribbon or film evenly.
Do not remove the used ink ribbon or film from the take‐up spool.
7. Align the ends of the broken media and apply tape to secure them.
Page 132
8. Turn the take‐up spool counterclockwise until the mended portion is wound onto the spool two or three turns.
Take-up
Spool
Tape
9. For ink ribbon, make sure the yellow panel aligns with the arrow on the cartridge.
10. Reinstall the cartridge into the Print Unit until it clicks into position.
Page 133
Page 134
Chapter 9: Supplies
This chapter outlines the recommended supplies to use with the Datacard® CR500 card printer. Storage Environment for Supplies on page 136
Ink Ribbon and Retransfer Film on page 137
Cards on page 138
Cleaning Supplies on page 139
Replacement Parts on page 139
Page 135
Storage Environment for Supplies
Follow these guidelines for storing supply rolls:
•
Store supplies in their original packaging until you are ready to use them.
•
Choose a location away from direct sunlight, with a temperature between 41° and 77° F (5° and 25° C) with a maximum of 40 to 60% relative humidity.
•
Do not store supplies in high humidity locations.
•
The print ribbon maintains its quality for about one year. For optimal card quality, only purchase and store quantities that you can use up in less than a year. •
The print ribbon and card stock might require secure storage and tracking. Follow your policy for storing and tracking the supplies used to make cards. •
Supply rolls should be at room temperature when they are installed in the printer and used. If supplies are stored in a cooler environment, allow them to reach room temperature before using. •
If the printer will not be used for an extended period of time, remove supplies from the printer and store them in their original package.
When choosing a site for the printer and its supplies, consider these guidelines:
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•
Place the printer in a clean office environment, protected from any type of construction. Avoid locating the equipment and supplies in dirty or dusty environments, near heating ducts or blowers, in areas susceptible to strong vibration or shock, or in direct sunlight.
•
Keep all dust, dirt, food, liquids, etc. away from the printer.
•
Place the printer on a stable platform; keep it off the floor.
•
Store all supplies in a clean, cool, and dry location and in the original packaging until you load them in the printer. Keep the original packaging closed.
Supplies
Ink Ribbon and Retransfer Film
Ink Ribbon
Color print ribbons are designed for full‐color card printing. The ribbons use the following color panels: Y=yellow, M=magenta, C=cyan, and K=black.
The following ink ribbon is available:
Type
Part Number
YMCK-I
(or YMCK-PO)
506276-003
Maximum
Cards/Roll
750
Purpose
Full color with a non-printing
(peel-off) area on one or
both sides.
Retransfer Film
The following retransfer film is available:
568971‐103 (Prints up to 1000 single‐sided cards.)
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Cards
This section describes specifications and quality guidelines for card stock to use with the CR500 printer. For best results, use high‐quality card stock that meets the specifications and recommendations described in this section.
Card production success depends on the card manufacturer and card construction. Cards are available the meet the requirements listed in this section, but that might not perform as you expect. Use cards that conform to the following specifications:
•
ISO/IEC 7810 Type ID‐1
•
ISO/IEC 7811‐2 Magnetic stripe (optional)
•
ISO/IEC 7816 Smart card (optional)
Specification ISO/IEC 7810 includes a requirement that cards have an optical density of 1.5 or greater. Contact your service provider before using a preprinted magnetic stripe card or smart card. Dark color preprinted cards can cause positioning errors during encoding.
Card Size
Use ISO‐1 (CR‐80) size cards with the following nominal dimensions:
Length
3.375 inches
85.6 mm
Width
2.125 inches
54 mm
Thickness
0.030 inch
0.75 mm
Card Material
For best results, use cards made from one of the following materials:
Page 138
•
PVC
•
PET
•
PET‐G
•
Polycarbonates
•
ABS
Supplies
Cleaning Supplies
The printer needs the following cleaning supplies. For best results, keep cleaning supplies on hand. Type
Part Number
Cleaning cards
506277-001, pack of 10 cards
Dual-sided cleaning cards
508458-001, pack of 10 cards
Printhead cleaning swabs
507377-001, pack of 5 swabs
Magnetic head cleaning cards
564729-166, pack of 10 cards
Cleaning roller unit
534717-101
Printer fan filter
534717-134
White glove
534717-339
Replacement Parts
The following replacement parts are available:
Power Supply
810499-001
Card Weight
504416-001
Power Cords
Contact your local service provider for the
correct power cord for your location.
Page 139
Page 140
Supplies
Chapter 10: Using Printer
Manager
This chapter describes how to perform management tasks required to operate the Datacard® CR500 printer. Start and Stop Printer Manager on page 142
Printer Manager Settings on page 144
Status Menu on page 145
Printer Setting Menu on page 147
Troubleshooting Menu on page 162
Maintenance Menu on page 165
Printer Manager Updates on page 165
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Start and Stop Printer Manager
The printer includes Printer Manager, a web‐based interface that displays information about the printer and provides setup and troubleshooting tools. Printer Manager is available through a web browser. Supported web browsers include Internet Explorer v7 or higher and Firefox v3.6 or higher.
During normal operation, site personnel should not use Printer Manager unless asked to do so.
Start Printer Manager
1. Get the printer IP address. Refer to “Retrieve the Printer IP Address” on page 40.
2. Open a web browser on the PC. 3. In the Address area of the browser, type the following:
https://printer_IP_address
For example: https://123.12.3.123 where 123.12.3.123 represents the printer IP address. 4. Press the Enter key. The web browser might display a certificate message because the current printer IP address is different from the IP address on the certificate.
Click Continue to this website to use Printer Manager.
5. In the Printer Manager Please Log In area, select a Username and enter a password, if one is required. Page 142
Using Printer Manager
•
The default Username is WebUser. WebUser‐level users can view Status information. No password typically is required.
•
WebAdmin users can print a test card and make some settings changes. For printer setup, choose WebAdmin. A password may be required. WebAdmin‐level users can create or change the passwords for WebAdmin and WebUser.
•
WebService users have additional access for settings and troubleshooting. A password is required. WebService‐level users can create or change the passwords for WebService, WebAdmin, and WebUser.
6. Click Log In.
7. The Printer Manager Welcome page displays.
Hints & Tips
•
The access level controls the information that displays and the changes that can be made. •
If the browser cannot connect to the printer, make sure:
•
The printer display shows Ready.
•
Another user does not have a Printer Manager session running.
•
A VPN (Virtual Private Network) client is not restricting your access to Printer Manager. Log out of the VPN client and reconnect to your local network, if needed.
Stop Printer Manager
Select Log Out from the menu to end the current Printer Manager session. For security, close the browser window after logging out.
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Printer Manager Settings
The CR500 printer is shipped with recommended settings in Printer Manager. You may need to change these settings to customize the printer for your site. Printer Manager provides access to the printer settings.
Many of the Printer Manager menu options display the Set Current and Restore Default buttons. •
Set Current saves any changed settings on the displayed page. When you change a value and click Set Current, the printer uses the new settings until the default values are restored. •
Restore Default restores the factory‐default settings to the values on the displayed page. The following sections explain the Printer Manager menus and the adjustments that you can make.
Options with an (A) in the Printer Manager tables in the following sections are available only when logged in using the WebAdmin access level. Options without an (A) also are available to WebUser access‐level users.
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Status Menu
The Status menu options display basic information about the printer and its status. The Status menu is display‐only and cannot be changed.
Menu Option
VPD
Printer Status
Description
1.
2.
3.
4.
5.
6.
Manufacturer
Model
Agency Model
Purpose
Displays vital product data (VPD)
information, including the manufacturer,
model, options, and version information.
Options Installed
Serializations
Versions
1. Printer State
2. Seconds On
3. Current Conditions
4. Job Status
Displays printer status information
including the state, how long the printer
has been on (in seconds), the current
conditions of the printer, and recent job
status.
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Menu Option
Supplies
Audit Data
Description
Purpose
1. Ribbon Part Number
2. Ribbon Lot Code
3. Ribbon Remaining
4. Ribbon Max Length
5. Ribbon Serial Number
6. Ribbon Module
7. Ribbon Supported
8. Ribbon Action Sequence
9. Ribbon Supply Code
10. Ribbon Special Code
11. Ribbon Region Code
12. Ribbon Product Code
Displays detailed ribbon information
including the type of ribbon; identifying
information, such as part number; and
percentage of ribbon remaining.
1. CardsPickedInputHopper1
4. CardsPickedInputHopper
Displays detailed card printer usage
data. Entries with an ‘r” as the first letter
of the name are resettable counters.
The information displays for each ribbon
module, such as retransfer film and ink
ribbon.
Exception
5. GoodCards
6. LostCards
7. PrinterStartupCount
8. PrintJobCancels
9. PrintJobRecoveryAttempts
10. PrintJobRestarts
11. PrintJobResumes
12. PrintJobsFailed
13. PrintJobsReceived
14. PrintJobsRun
15. PrintJobsSucceeded
16 – 30. Resettable
counters
31. SameCardSecond
SidePicks About Printer
Manager
Page 146
Displays the Printer Manager software version and copyright information.
Printer Setting Menu
The Printer Setting menu allows you to view and change printer settings.
Menu Option
Communication
(A)
ActivityLog (A)
Description
1.
2.
3.
4.
5.
6.
7.
EthAddressMethod
1.
2.
3.
4.
5.
6.
7.
8.
ExternalLog
EthDnsAddress1
EthDnsAddress2
EthDnsSearchSuffix
EthGatewayAddress
EthIpAddress
EthSubnetMask
ExternalLogServer
FilterCardActions
FilterConfigChanges
FilterJobStates
FilterSoapMsgs
FilterSystem
InternalLog
Purpose
Displays the default and current
values of the communication
method—DHCP (dynamic) or
STATIC—and address information.
Changes the current information or
restores the default values. Refer to
“Communication” on page 150 for
more information on setting these
values.
Allows you to enable or disable the
internal and external logs and
designate the external log server IP
address. The activity log filters
specify the severity level required to
write information to the log, or turn
off the filter. The filter severity levels
include: Critical, Error, Warning,
Notice, Information, Debug, and
Disabled. Use this option to change
the current values or restore the
default values. Refer to “ActivityLog
Example” on page 152 for an
example of using the Activity Log.
Page 147
Menu Option
Behavior (A)
VitalProductData
Description
1. ActivityLogExternal
2. ActivityLogInternal
3. DPCL
4. DPCL2
5. DPCL2Secure
6. DPCLSecure
7. Remake
8. RemakeMethod
9. RetrieveDataTimeout
10. PowerSaverMode
11. WebServerSecure
Purpose
Displays the default and current
status of printer operation and
control methods. Use to change the
current information or restore the
default values. Refer to “Behavior”
on page 153 for more information
on specifying Behavior settings.
Caution: Do not change the
WebServerSecure option. If the web
server is disabled, the printer is
unable to receive communications.
Available to WebService access level users only.
FrontPanel (A)
1. LcdConfigMenu
2. LedRibbonLow
Displays the default, current values,
and allowed ranges for the front
panel options. Use to change the
default values. Refer to “FrontPanel”
on page 154 for more information.
Print (A)
1. SettingsGroupPurpose
2. ApplyBendRemedy
3. BacksideCooling
4. BendRemedyRetransfer
and allowed ranges for the print
options. Use to change the current
information or restore the default
values. Refer to “Print Settings” on
page 155 for more information on
the Print options. Some items may
not be available in the printer.
RollerTemp
5. KPower
6. OffsetCardX
7. OffsetPrtX
8. OffsetPrtY
9. OffsetTrfX
10. PeelOffPower
11. ResinBlackMode
12. RetranferRollerTemp
13. YMCPower
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Menu Option
Pick (A)
MagStripeGeneral
(A)
Description
1.
2.
3.
4.
5.
6.
7.
8.
ExceptionLinearOffset
1.
2.
3.
4.
5.
6.
Coercivity
ExceptionRotationOffset
Hopper1LinearOffset
Hopper1RotationOffset
Hopper2LinearOffset
Hopper3LinearOffset
ISOHICOMode
Track1Format
Track2Format
Track3Format
RetryCount
Purpose
and allowed ranges for picking
cards from the exception slot and
multicard hopper and the
movement of cards into the printer.
Use the settings to change the
default values. Refer to “Pick
Settings” on page 160 for more
information.
and limits for general magnetic
stripe options. Use to change the
default values. Refer to
“MagStripeGeneral” on page 161
for more information.
Update Password
(A)
Allows you to set, update, and confirm a new password for the Printer
Manager access usernames.
SetJobQueue
State
CurrentPassword
NextPassword
ConfirmNextPassword
State: Online, Suspended or
Offline
Use to secure the printer when
performing troubleshooting,
maintenance, and other
procedures.
Select a state from the following:
Online: The printer performs
normally.
Suspended: Deactivates the printer
but allows some exception jobs to
start.
Offline: Disables the job queue to
secure the printer before
transporting it.
To re-enable an Offline printer and
set it back to Online, you must enter
the same password that was used
to set it to Offline.
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Communication
Use the Printer Setting menu Communication options to specify the Ethernet address method used by the printer.
Option
Description
EthAddressMethod
Specify the communication method used by the printer.
Options are DHCP and STATIC.
EthDnsAddress1
EthDnsAddress2
DNS server information.
EthDnsSearchSuffix
EthGatewayAddress
If EthAddressMethod is STATIC, enter the gateway address for
the network. If EthAddressMethod is DHCP, the DNS server
controls this setting.
EthIpAddress
If EthAddressMethod is STATIC, enter the IP address for the
network. If EthAddressMethod is DHCP, the DNS server controls
this setting.
EthSubnetMask
If EthAddressMethod is STATIC, enter the subnet mask for the
network. If EthAddressMethod is DHCP, the DNS server controls
this setting.
Page 150
ActivityLog
Use the Printer Setting menu ActivityLog options to enable or disable an internal or external activity log. When you specify an external log server, you can send the activity log to a syslog server monitored by a third‐party application. You specify the types of actions to include in the logs and set the severity level for when the action should be written to the log. Filter severity level options are: Critical, Error, Warning, Notice, Information, Debug, and Disabled.
Option
Description
ExternalLog
Enable or disable writing the Activity Log to an external Syslog
server.
ExternalLogServer
Specify the IP Address of the external syslog server, if
ExternalLog is set to Enabled.
FilterCardActions
Write the start and completion of a card action with the
specified severity, and higher, to the activity log.
Default: Notice
FilterConfigChanges
Write configuration change actions with the specified severity,
and higher, to the activity log.
Default: Notice
FilterJobStates
Write changes to the state of a print or exception job with the
specified severity, and higher, to the activity log.
Default: Notice
FilterSoapMsgs
Write DPCL/Soap (Simple Object Access Protocol) messages
from the printer with the specified severity, and higher, to the
activity log.
Default: Notice
FilterSystem
Write system information with the specified severity, and higher,
to the activity log. A value of Information results in most events
being written to the log.
Default: Notice
InternalLog
Enable or disable the Activity Log on the printer.
Default: Enabled
Page 151
ActivityLog Example
The following example shows how to monitor the job state status to help troubleshoot a card production problem.
1. Select ActivityLog from the Printer Setting menu. 2. Set FilterJobStates to Error. 3. Click Set Current to save your changes.
Changes to the state of a job with this severity, or higher, will be written to the activity log.
Page 152
Behavior
Use the Printer Setting menu Behavior options to control the printer operation. Option
Description
ActivityLogExternal
Enable or disable writing the activity log to an external syslog
server.
Default: Enabled
ActivityLogInternal
Enable or disable the internal activity log.
Default: Enabled
DPCL
Enable or disable DPCL command access to the printer
through the unsecured port.
Default: Enabled
DPCL2
Enable or disable DPCL2 command access to the printer
through the unsecured port.
Default: Enabled
DPCL2Secure
Enable or disable DPCL2 command access to the printer
through the secure port.
Default: Enabled
DPCLSecure
Enable or disable DPCL command access to the printer
through the secure port.
Default: Enabled
Remake
Enable or disable card remakes. If Remake is enabled and a
print request fails, the print request is tried again with a new
card. A card is retried only once.
Default: Enabled
RemakeMethod
Select the card remake method. Choices are PreserveOrder
(reprint in queue order) or ConserveSupplies (reprint out of
queue order). This setting is ignored if Remake is set to Disabled.
Default: ConserveSupplies
RetrieveDataTimeout
Specify the time period during which card data can be
retrieved. You can specify from 0 to 120 seconds. If the current
value is 0, data is not retrieved.
Page 153
Option
Description
PowerSaverMode
Power off the retransfer roller in the Print Unit after the specified
number of minutes of no activity. Power off requires a warm up
period before the printer is ready to print cards again. A value
of Off keeps the retransfer roller heated whenever the printer is
on. However, keeping the roller on can keep supplies very
warm.
Range: Off, 5, 30, 60
Default: 30 minutes
WebServerSecure
Allow access to Printer Manager (the web server) through the
secure port.
Default: Enabled
Caution: Do not disable the web server. If the web server is
disabled, the printer cannot receive communications. To
reverse this action, you must contact Datacard for a DPCL
application.
FrontPanel
Use the Printer Setting menu FrontPanel options to customize the printer LCD touch screen.
Option
Description
LcdConfigMenu
Enable or disable the Configuration menu display on the LCD
touch screen.
Default: Enabled
The Status and Maintenance menus cannot be disabled.
LedRibbonLow
Set the percentage of ribbon remaining before being notified
that the ribbon is low and should be changed.
Range: 0 to 1000000
Default: 10 percent
Page 154
Print Settings
Use the Printer Setting menu Print options to control the quality of the printing. Option
Description
SettingsGroupPurpose
Describes the purpose of a settings group. Use it to state the
reason for creating a settings group.
ApplyBendRemedy
Enable or disable the bend remedy. Caution: Do not enable if
you are using smart cards.
Default: Disabled
Enable the bend remedy if completed cards are bowed. The
card type material can affect the amount of bowing.
BacksideCooling
Allows the card to cool between transferring the image to the
front side of the card and the back side of the card. This setting is
valid only during double-sided printing.
Default: Disabled
•
•
BendRemedyRetransfer
RollerTemp
Enable BacksideCooling if cards are warped as they are
ejected.
Disable BacksideCooling to improve print speed.
Increase or decrease the temperature of the bend remedy roller.
Range: –5 to 0 special units
Default: 0 special units
Increase the temperature value if using the bend remedy
results in concave cards.
• Decrease the temperature value if using the bend remedy
results in convex cards.
Determine the BendRemedyRetransferRollerTemp value to use
based on the card type material and the BendRemedyVelocity.
(Bend remedy velocity is a WebService setting. Contact your
service provider for assistance.) Print sample cards to determine
the appropriate settings for your card type.
•
Page 155
Option
Description
KPower
Increase or decrease print intensity for the K panel of the ink
ribbon. This adjustment controls the overall lightness or darkness
of the K panel.
Range: –3 to +3 special units
•
•
Increase KPower to make monochrome printing more
intense.
Decrease KPower to reduce intensity (for crisp bar codes) or
to prevent ribbon breaks while printing the K panel.
Example:
The first card has the KPower set too low, resulting in voids in the
bar code.
The second card may have the KPower set too high.
To determine to best setting, adjust the KPower is to reduce the
power until there are voids in the bar code. Then, increase the
KPower until they just fill in. The printing may look a little light to
the eye, but this provides the best results for a bar code reader.
OffsetCardX
Sets the stop position of the card and changes the retransfer start
position. Use this setting only if cards do not meet the ID-1
specification.
Range: –7 to +7 special units (each unit moves the card
about 0.17 mm.)
Page 156
Option
Description
OffsetPrtX
Sets the position of printing on the card in the short direction.
about 0.085 mm.)
If the image is not centered on the card in the short direction,
contact your service provider for assistance to change this
setting.
OffsetPrtY
Sets the position of printing on the card in the long direction.
B=2.07mm
LEFT
X
RIGHT
A=2.15mm
BACK
R
Y
G
B
FRONT
Card shifting direction
Printing start
about 0.17 mm.)
If the image is not centered on the card in the long direction,
setting.
Page 157
Option
Description
OffsetTrfX
Sets the position of retransfer printing on the card in the long
direction.
B=2.07mm
LEFT
X
RIGHT
A=2.15mm
BACK
R
Y
G
B
FRONT
Card shifting direction
Printing start
about 0.085 mm.)
If the image is not centered on the card in the long direction,
setting.
PeelOffPower
Changes the intensity of printing for the Peel-off ribbon panel.
This adjustment controls the overall strength of Peel-off.
Default: 0
Decrease the PeelOffPower value to reduce wrinkling on the
Peel-off panel or to prevent ribbon breaks when you use a Peeloff ribbon.
ResinBlackMode
Enable or disable to modify printing of the black (K) panel.
Default: Disabled
•
•
Page 158
Enable ResinBlackMode to improve print quality if thin lines or
small black text is blurred. This slows the print speed.
Disable ResinBlackMode to improve print speed when fine
black printing is not used.
Option
Description
RetransferRollerTemp
Increases or decreases the temperature of the retransfer roller.
Increase this setting if using the bend remedy results in
concave cards.
• Decrease the setting to reduce wrinkling of the retransfer film
or to prevent film breaks while retransferring the image to the
card.
Determine the retransfer roller temperature to use based on the
type of card material and the retransfer velocity. (Retransfer
velocity is a WebService setting. Contact your service provider
for assistance.) Print sample cards to determine the appropriate
settings for your card type.
•
YMCPower
Changes the intensity of printing for the Y, M, and C ribbon
panels. This adjustment controls the overall lightness or darkness
of the YMC panels.
•
•
Increase the YMCPower to make color printing more intense.
Decrease the YMCPower to reduce intensity or to prevent
ribbon breaks while printing colors.
Page 159
Pick Settings
The Pick settings control the pick motor and time frames for picking cards. These adjustments are all related to feeding a card into the printer. Option
Description
ExceptionLinearOffset
Sets the linear offset to pick a card from the Exception Card
Slide.
Range: –500 to 500 steps
Default: 0
ExceptionRotationOffset
Sets the rotational movement offset to pick a card from the
Exception Card Slide.
Default: 0
Hopper1LinearOffset
Sets the linear offset to pick a card from hopper 1.
Default: 0
Sets the rotational movement offset to pick a card from
hopper 1.
Default: 0
Hopper2LinearOffset
Default: 0
hopper 2.
Default: 0
Hopper3LinearOffset
Default: 0
hopper 3.
Default: 0
Page 160
MagStripeGeneral
Magnetic stripe settings are available for WebAdmin and WebService access‐level users to set up basic magnetic stripe options.
Option
Description
Coercivity
Select the coercivity setting that matches the cards you are
using. Coercivity measures the resistance of magnetic material
to the removal of encoded data. High coercivity (HICO)
requires more electrical force to encode data and the data is
more resistant to magnetic interference.
Range: HICO, LOCO
Default: HICO
ISOHICOMode
Select the HICO mode for the magnetic stripe.
Range: Standard, Super
Default: Standard
Track1Format
Specify the data format for track 1.
Range:
None
6unit
7unit
AAMVA6unit
JIS2
not used
alphanumeric, 76 characters
AAMVA, 79 characters
JIS2, 7 unit code, 69 characters
Default: 6unit
Track2Format
Range:
None
4unit
not used
numeric, 37 characters
Default: 4unit
Page 161
Option
Description
Track3Format
Range:
None
4unit
7unit
AAMVA6unit
not used
numeric 104 characters
AAMVA, 79 characters
Default: 4unit
RetryCount
Specify the number of attempts (automatic retries) the printer
makes to encode (and read) the magnetic stripe data.
Range: 0 to 3
Default: 2
Troubleshooting Menu
The options on the Troubleshooting menu allow you to print test cards, manage the audit log, and reset card counts.
Page 162
Menu Option
Description
1.
2.
3.
4.
5.
Test Card (A)
Input Hopper Number
Magnetic Stripe
Color
Purpose
Select the options to print one or more
test cards. Refer to “Test Card” on
page 163 for more information.
Monochrome
Test Pattern to use for
Color and/or
Monochrome
6. Copies
7. Park Smart Card
8. Park Position
9. Smart Card Park Time
10. Do not eject card
Activity Log (A)
Download the activity log information and save it to a text file. Click
Download (scroll to the bottom of the window) to save the file.
Reset Log (A)
Reset the log. Click Run in the Reset Log submenu to remove all of the
entries from the Activity Log.
Reset Counters
(A)
Reset the Current Count counters in the printer. Click Run in the Reset
Counters submenu to reset the counters. Life counters or total card
counts cannot be reset.
Printer Reset (A)
Reset the card printer. Click Run in the Printer Reset submenu to perform a
cold restart on the printer. This is the same as powering the printer off and
on again. After the printer has reset, you can resume using Printer
Manager without logging in again.
Test Card
Use the TroubleShooting menu Test Card options to identify card production issues. When printing test cards, make sure to keep track of the cards printed and their source. Due to the requirements of the financial card market, each card printed must be accounted for. Use your own blank cards to preserve the pre‐printed customer card stock. Also provide counts of test cards and supplies for customer tracking.
Option
Description
Input Hopper Number
Select the input hopper number where the test card to be used
is loaded.
Magnetic Stripe
Print the card with encoded magnetic stripe data.
Page 163
Option
Description
Color
Print the test card using the YMCK panels of the print ribbon on
the front or back.
Monochrome
Print the test card using a monochrome ribbon (or the K panel of
a color ribbon) on the front or back.
Test Pattern to use for Color
and/or Monochrome
Select a test pattern to use on the front or back of the test card,
from the following:
TestPattern1: Full color test card used to evaluate overall print
quality using the YMCK panels of the print ribbon.
TestPattern2: Half color test card used to evaluate overall print
quality when using short-panel YMCKT ribbon.
TestPattern3: Dense blue test card to test intensity issues that can
appear as wrinkles on the printed card.
TestPattern4: Color step test card (RGBK/YMC) that uses all
panels of the print ribbon and displays the steps of each color
from darkest to lightest.
TestPattern5: Used to set up card registration.
TestPattern6: Prints a marbles-image test card to evaluate
general appearance.
TestPatternCheckered and TestPatternRegistration: Used to
check card registration mechanically. Side/side or lead/trailing
issues may indicate a chassis, card guide, or roller problem.
TestPatternGrid: Used to print a full K panel test card.
TestPatternManufactureA – E: Used only during manufacturing
setup.
Copies
Enter the number of test cards to print for each test, from 1 to 10.
Default: 1
Park Smart Card
Parks the test card in the smart card bay. The test does not
transmit any data, but is used to test the movement of the card
into, and out of, the bay.
Park Position
Select the smart card park position from the following:
ContactSmartCard or ContactlessSmartCard.
Smart Card Park Time
Enter the amount of time to hold the test card in the smart card
bay, from 0 to 300 seconds.
Default: 10 seconds
Do not eject card
Page 164
Select this option to prevent the test card from being ejected
from the printer.
Maintenance Menu
Use the Maintenance menu to upload Printer Manager settings following a repair. You must have WebService‐level access to Printer Manager to download the settings prior to the repair.
Menu Item
Description
Updates (A)
Use this option to browse to an external settings file and upload it to the
printer. (You must be signed on with WebService-level access to
download the printer settings used by Printer Manager. Contact your
service provider for assistance.)
1. Click Browse and select the file to upload.
2. Click Upload File.
Printer Manager Updates
Printer Manager updates are included with firmware updates. A separate stand‐alone utility, the Card Printer Firmware Update Utility Program, is used to update the printer firmware. The update utility is available as a separate download on the Datacard website.
Page 165
Page 166
Appendix A: Printer
Specification
This chapter describes the operating environment recommended for your Datacard® CR500 card printer.
General Printer Specifications on page A‐2
Operating Environment Conditions on page A‐2
Storage Environment Conditions on page A‐2
Page A-1
General Printer Specifications
Recording method:
Dye Sublimation Retransfer
Feed format:
Automatic feed
Recording density:
300 dpi
Reproduction
gradations:
256 levels each Yellow (Y), Magenta (M), and
Cyan (C); 2 for Black (K)
Printing time:
29 seconds (single-sided, excluding data
transfer time)
Interface:
Ethernet (100Base-Tx or 10Base-T)
Operating Environment Conditions
Temperature:
Using YMCK panels only: 59°F to 86°F (15°C to 30°C)
Using Peel-off panels: 63°F to 83°F (17°C to 28°C)
Humidity:
35% to 70% (non-condensing)
35% to 60% if using Peel-off ribbon
Storage Environment Conditions
Page A-2
Temperature:
5°F to 131°F (-15°C to 55°C)
Humidity:
20 to 80%
Power supply (2):
100-120V AC or 220-240V AC (±10%)
Current dissipation:
3.5A for 100V system and 1.6A for 200V system
Weight:
47 pounds (21.3kg) (without options)
Sound level:
Less than 70dB(A) according to DIN45635, part 19
(EN27779)
Printer Specification
Appendix B: Magnetic Stripe
Encoding
This chapter provides information about encoding magnetic stripe data. Inline Encoding on page B‐2
Formatting Magnetic Stripe Data on page B‐2
ISO Character Code Table on page B‐3
7‐bit JIS Type II Character Set on page B‐4
Page B-1
Inline Encoding
The application can use the magnetic stripe option in the printer to encode data on the card. This function is called “inline encoding”.
The application provides a prefix, usually not visible to the user, to show what type of data to encode. Magnetic stripe encoding data is not printed on a card.
Data Format
Character
Code Table
~?0
JIS type 2
7 unit (bit) code
69
~?1
ISO track 1 (International Air Transport
Association — IATA)
6 unit (bit) code
76
~?2
ISO track 2 (American Bankers
Association — ABA)
4 unit (bit) code
37
~?3
ISO track 3 (Thrift Third Standard — TTS)
4 unit (bit) code
104
Prefix
Maximum
Characters
Formatting Magnetic Stripe Data
In most cases, the application chooses the data to encode from the customer record and manages all data checking and formatting. If you are writing a custom application:
Page B-2
•
Data must be formatted with the same continuous font.
•
Only characters specified in the table on page B‐3 can be included. Using other characters will result in an error.
•
The maximum number of characters does not include the three prefix characters or the start and end sentinels. •
Make sure that the ID software or PC application does not process the encoding data as graphics.
•
Magnetic stripe data must be on the first page of the card data.
Magnetic Stripe Encoding
ISO Character Code Table
The following table shows the usable ASCII character codes. The encoding data must use only allowed characters.
b7
0
0
0
0
1
1
1
1
b6
0
0
1
1
0
0
1
1
b5
0
1
0
1
0
1
0
1
0
1
2
3
4
5
6
7
0
@
P
`
p
b4
b3
b2
b1
0
0
0
0
0
0
0
0
1
1
!
1
A
Q
a
q
0
0
1
0
2
“
2
B
R
b
r
0
0
1
1
3
#
3
C
S
c
s
0
1
0
0
4
$
4
D
T
d
t
0
1
0
1
5
%*
5
E
U
e
u
0
1
1
0
6
&
6
F
V
f
v
0
1
1
1
7
‘
7
G
W
g
w
1
0
0
0
8
(
8
H
X
h
x
1
0
0
1
9
)
9
I
Y
I
y
1
0
1
0
A
*
:
J
Z
j
z
1
0
1
1
B
+
;*
K
[
k
{
1
1
0
0
C
,
<
L
\
l
|
1
1
0
1
D
-
=
M
]
m
}
1
1
1
0
E
.
>
N
^
n
~
1
1
1
1
F
/
?*
O
_
o
DEL*
LF
* Do not use shaded characters as encoding data; they are reserved for use by the driver as start or end sentinels.
4‐unit code is outlined in a wide green line.
6‐unit code is outlined in a narrow magenta line.
7‐unit code is outlined in a dashed blue line (except not including DEL)
Page B-3
Start Sentinel
(Hexadecimal)
End Sentinel
(Hexadecimal)
4 unit code (TTS & ABA)
; (3B)
? (3F)
6 unit code (IATA)
% (25)
? (3F)
7 unit code (JIS)
DEL (7F)
DEL (7F)
7-bit JIS Type II Character Set
The maximum number of characters for the JIS format is 69 characters. These characters can include spaces, numeric characters, uppercase alphabetic characters, lowercase alphabetic characters, and the following special characters:
! " # $ % & ' ( ) * + , ‐ . / : ; < = > ? @ [ ] ^ _ ~ { | } ~
Japanese‐language characters also are supported from a PC running a Japanese edition of a supported Windows operating system. They include the following: Page B-4
•
Special characters:
•
45 Katakana characters:
•
10 Katakana characters:
Magnetic Stripe Encoding

CR500 Instant Issuance System Installation and User

Transcription

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