Diversity and Inclusion Report | Level 3 Communications

Transcription

DIVERSITY AND INCLUSION REPORT
DIVERSITY AND INCLUSION AT
LEVEL 3 COMMUNICATIONS
A MESSAGE FROM OUR LEADER OF
DIVERSITY AND INCLUSION
2015 was a milestone year for diversity and inclusion at
Level 3. Continuing to build on the foundation of prior years,
we saw our initiatives bear fruit. As this report details,
employee participation and feedback was strong during
our first annual Diversity & Inclusion Week, our Employee
Resource Groups (ERGs) grew in number and membership,
and we received recognition for our diversity and inclusion
efforts from a wide range of organizations.
Level 3 is a global technology company in every sense of the word. We have
approximately 13,000 employees spread all over the world, with services provided in more than 60 countries across
six continents. The very nature of our business – connecting and protecting the networked world – is inherently
global, facilitating the exchange of ideas from every corner of the globe.
Our network isn’t just physical fiber in the ground – it’s the collective mind and might of a global workforce. Everything
we are and do is the result of the different cultures, beliefs and backgrounds of our employees, customers, suppliers
and competitors.
I’m confident that when you’ve finished reading this inaugural report, you’ll see that Level 3 is passionate about
making diversity and inclusion more than a business imperative. Our employees and leaders are committed to
building a diverse and inclusive experience for all employees – today and in the future.
Mary Beth McGrath
Senior Vice President, Global Talent Management
2 | Diversity and Inclusion Report
© 2016 Level 3 Communications, LLC. All Rights Reserved.
WE STAND BEHIND OUR DIVERSITY STATEMENT: Level 3 believes diversity – of
thought, backgrounds and experiences – affects all that we do, from our employees
to the solutions we deliver. Our goal is to create an environment in which inclusion
through diversity helps deepen the lives and work experience of our employees,
enhances our innovation and creativity, and enriches our involvement in our
communities. We want the people who work at Level 3 to feel good about their
contributions, believe that everyone has a voice, and know we all have the opportunity
to make a difference. Ultimately, this inclusiveness provides a greater experience for
our employees and for our customers.
LEVEL 3’S CORE VALUES – GUIDING OUR
BEHAVIORS, EVERY DAY
Our core values are a cornerstone of our culture and the principles that guide our actions, behaviors and the way
we do business throughout the world.
OUR VALUES
Accountability
Respect
My customers and team trust me to do what I say I’m going to do.
I own the effects of my decisions and behavior.
I recognize my team only succeeds when I give my personal best.
I expect others to hold me responsible.
I suspend self-interest and care about others’ success as much as my own.
I appreciate coworkers with different backgrounds, experiences and perspectives.
I know that listening and responding with curiosity is essential.
I treat people as individuals and assume positive intent to earn their trust.
Integrity
Service
My customers and colleagues trust me as part of their team.
I find the right answers for my customers, not the easy ones.
I speak the truth even when it’s not popular and allow others to do the same.
Not speaking the truth is a form of dishonesty.
I anticipate my customers’ needs and exceed their expectations.
It is my job to create loyalty in my customers.
My customers trust me to deliver ingenious, creative and repeatable solutions.
I care about my community and give back to make it a better place.
Teamwork
Performance
I use what I have to get the job done and continually learn better ways to do it.
I respond with urgency and take measured risks to succeed.
I am resilient and never give up.
I recognize and celebrate excellence every day.
I openly and collaboratively involve and inform others.
My team trusts me to have the discipline to set priorities and stick with them.
I take an enterprise-wide view, not just a functional view.
I build bridges to help my peers across the organization.
LEVEL 3 RESPECTS
Level 3 Respects is the overarching framework of our diversity and
inclusion initiatives. It’s how we have formalized our efforts to infuse
these principles in all we do. Our employees are encouraged to recognize
and live the core value of respect by:
•
Having mutual care for the success of others
• Appreciating coworkers and treating them
as individuals
• Listening and responding with curiosity
• Assuming positive intent
DIVERSITY AND INCLUSION: BE A ROLE MODEL. Inclusion is about being open to
perspectives different from your own and realizing that everyone’s voice is important. Set
examples by valuing each individual’s opinions and making everyone feel comfortable
sharing their points of view.
EMPLOYEE RESOURCE GROUPS
BUILDING A CULTURE OF ENGAGEMENT AT LEVEL 3
Level 3’s employee resource groups (ERGs) are essential to our corporate culture and make up an important
part of our diversity and inclusion initiatives. By the end of 2015, Level 3 employees had created eight ERGs,
and we invite others to found new resource groups through our application process. Under the umbrella of
Level 3 Respects, ERGs focus on areas of diversity, including: cultural and geographic, gender, disability, sexual
orientation, gender identity, generational, military service, and even professional expertise. By being part of an
ERG, employees are encouraged to unite around their commonalities, create their own support systems, and
address issues that are important to them. Members are also encouraged to invite other employees to share
their experiences by speaking to groups and hosting events. The ERGs also provide feedback and serve as a
source of new ideas for the company to incorporate into processes and the workplace.
Employees who participate in our diversity-focused programs score 3 to 11 percentage
points higher than the rest of our employees on our employee engagement survey,
driving better business results for the company.
DIVERSITY AND INCLUSION: THINK BROADLY. We want to embrace all differences,
including gender, ethnicity, race, age, sexual orientation, gender identity, disability,
military service and other groupings.
Global Community
The Global Community ERG’s mission is to enhance diversity and inclusion. By
having fun and exposing employees to their colleagues’ cultures and backgrounds,
the Global Community ERG hopes to make Level 3 a place where people love to
work. The group plans networking and social events and activities that celebrate
our global workforce and its diversity. Recent events include the company’s first
Diwali celebration – the Hindu Festival of Lights – and an Ugly Sweater Contest
during the holiday season. You can often find event photos posted on our social
media sites. It’s a great way to get a glimpse into our corporate culture.
The Global Community ERG’s Diwali
celebration included traditional dances.
Lesbian, Gay, Bisexual and Transgender (LGBT)
The LGBT ERG is helping connect members with each other, the greater Level
3 workforce and the communities Level 3 serves through networking, career
development resources and communications. A diverse culture provides the
opportunity for all Level 3 LGBT employees and their colleagues to succeed.
The LGBT ERG has been instrumental in helping Level 3 evolve into an employer
of choice among groups seeking an inclusive work environment. The group’s
efforts helped us earn a perfect 100 score on the Human Rights Campaign’s
2016 Corporate Equality Index. We’ve also earned recognition from the Tulsa
(Oklahoma) Regional Chamber of Commerce with its Mosaic award. In fact, two
members serve on the Oklahomans for Equality board of advisors.
Tulsa, Oklahoma teammates accept
Mosaic award, naming Level 3 a top
inclusive workforce by the Tulsa
Regional Chamber of Commerce.
DIVERSITY AND INCLUSION:
GIVE COLLEAGUES INPUT. Where possible,
include others in the decision-making
process. Seeking others’ insights can
help them feel valued, which can result in
better output.
Millennial Minds
Level 3 Women (WERG)
The Millennial Minds ERG supports the growing
generation of our workforce – the Millennials – along
with those who work with or lead them. This ERG’s
speaker series has featured several Level 3 executives
who talked about their professional journeys and
perspectives on the Millennial generation.
The WERG positions women as key contributors to
our company’s success. Members inspire collaboration
among female and male colleagues, provide resources
for leadership development and demonstrate the value
of female talent in the workplace. Members are located
across the globe and work together to attract, develop
and retain the best and brightest female employees.
The WERG’s members are organized in committees
that focus on recruitment, career development,
volunteerism, networking and well-being. In 2015,
the WERG helped promote career opportunities
for women in science, technology, engineering
and mathematics (STEM) by collaborating with a
STEM education company. A Level 3 employee was
featured in one of the organization’s video profiles
of women in technology.
People Manager
The People Manager ERG – the company’s newest – is
for leaders of people and aspiring leaders of people
who see the value in tapping into their peers’ skills
and knowledge. The group will help connect these
leaders so they have a voice across the business,
develop leadership skills, and leverage management
knowledge through networking, sharing resources
and engaging in healthy dialogue.
Level 3 Veterans (VERG)
The VERG supports our veteran employees, reservists
and anyone with an interest in or a connection to those
with military service in their backgrounds. The VERG
coordinates events for its members and the broader
workforce, sharing members’ unique experiences
with patriotic Veterans Day and Memorial Day events,
social activities and volunteer opportunities around
the United States. The VERG is one of the largest and
most visible ERGs – a testament to Level 3’s hiring
and training efforts that help these men and women
succeed in civilian life. With the VERG’s contributions,
Level 3 has been named a top employer of veterans
for several years, with a Best for Vets employer
designation from Civilian Jobs.com and Most Valued
Employer by Military Times magazine.
Level 3 Friends
By promoting the efforts and successes of employees
living with disabilities, illness and chronic pain, as
well as employees who are caregivers or otherwise
affected by disabilities, the Level 3 Friends ERG fosters
an understanding and inclusive work environment.
Predictive Analytics and Decision
Science Professionals (PADS)
The PADS ERG is about respecting ideas and
seeking input from others. The PADS group serves
a cross-functional, global analytical community that
collaborates on common challenges and creates
awareness of peer projects involving analytics. The
group also provides its global membership with formal
training and exposure to leading specialist speakers. It
has sponsored two hackathons at which participants
competed to solve business problems.
MENTORING WITH MENTOR-RINGs
Mentoring at Level 3 is both formal and informal. Employees are encouraged to connect with senior-level
coworkers to build relationships and work toward career goals. To boost career progression for women
at Level 3, we began a formal global mentoring program in 2012 called Mentor-RINGs. Mentor-RINGs has
grown to support nearly 300 women globally. The program targets female people managers and some female
individual contributors in higher levels. Each Ring consists of 10-12 participants and two mentors (one male and
one female at the Director-VP levels). Executive sponsors of the program and other leaders take part in panel
discussions, which expose the participants to thought leadership and valuable conversation related to topics
that are of interest across each of the RINGS.
Mentor-RINGs
Survey results based on
2015 Mentor-RINGs Program
71% of Mentees
increased their
committment
to Level 3
95% of Mentees
would recommend
this program to
a colleague
71% of Mentees
felt a positive impact
on their engagement
at Level 3
80% of Managers
report a positive
impact in their
employees’
engagement
84% of Managers
report increased
employee
committment
to Level 3
96% of Managers
would encourage or
allow their employee(s)
to participate in the
program again next year
“We draw upon the different backgrounds, cultures and
expertise of our nearly 13,000 employees and recognize the
value of those differences. We believe that extending this
approach to our customers, suppliers and competitors positively
influences their experience with Level 3, and in turn, benefits
our business performance.”
-Sunit Patel
-Executive Vice President and Chief Financial Officer
5
FIRST ANNUAL DIVERSITY & INCLUSION WEEK
In 2015, Level 3 hosted its first Diversity & Inclusion
Week, a week dedicated to celebrating and accepting
our differences and focusing on how we can be more
inclusive.
Stemming from the United Nations World Day for
Cultural Diversity for Dialogue and Development on
May 21, our week included a daily calendar of events
designed to educate, build awareness and celebrate
our diversity throughout our global locations. We
presented the main events live via webcast and
scheduled them so employees across the globe could
attend. Everyone was encouraged to participate in at
least one event during the week. Many of our locations
sponsored their own activities as well, including a
potluck lunch with cultural dishes and a display with
employees’ different birthplaces and flags.
Employees in Charlotte, North Carolina placed flags
on a world map to mark their birthplaces
and connections.
“Everyone is unique – and thank goodness for that. I can’t imagine
living in world where everyone thought, looked, felt and lived the same
way, or had the same skills, talents and life preferences. It is the very
diversity and uniqueness of the people with whom we share our planet
that makes life rich; these differences enable business and industrial
innovation and allow us to meet new people that intrigue or challenge
us with new ways of thinking.”
-Laurinda Pang
-Regional President of North America and Asia Pacific
Diversity & Inclusion Week, 2015:
25
“Day in the Life of
my Office” global
videos were filmed by
employees, representing
local office cultures and
customs. The 25 videos
received almost 42,000
views by employees.
4000+ 2600+
employees read our
diversity and inclusion
communications on
Level 3’s intranet,
Next Level.
employees attended
the three live
speaking events.
851
people visited
the Employee
Resource Group
web pages on
Next Level.
Diversity & Inclusion Week: Highlighted Events
‘A Day in the Life of My Office’ Videos
To celebrate our diverse workforce and geography,
25 Level 3 offices – from Amsterdam to Argentina,
Madrid to Moscow, Tulsa to Tokyo and more –
offered glimpses into “A Day in the Life of My
Office.” The creative and highly popular videos,
which were posted on our intranet, Next Level,
let us meet some of our colleagues, tour their
workspaces and view local customs and hear
local music. Employees viewed the videos nearly
42,000 times.
‘A Conversation on Gender Identity’
Ace Eckstein and Judy Shepard (third and fourth from left) presented
“A Conversation on Gender Identity.” Pictured with Laurinda Pang
and members of the LGBT ERG.
The Lesbian, Gay, Bisexual and Transgender (LGBT)
Employee Resource Group hosted “A Conversation
on Gender Identity” with Judy Shepard, president of The Matthew Shepard Foundation, and Ace Eckstein, a
Colorado community activist and transgender advocate. After Mrs. Shepard’s son, Matthew, was killed in a
gay-hate crime in 1998, she has taken their story and a message of inclusion to global audiences. She spoke to
Level 3 employees about the effect of her son’s death and how accepting diversity can help prevent hate crimes.
She urged us to make our schools and communities safe for everyone, regardless of their sexual orientation,
race, religion or gender identity. Mr. Eckstein talked about his personal experiences as a transgender man and
his work for transgender inclusion. The presentation was broadcast globally.
‘Managing through the Generations’
The Millennial Minds ERG hosted “Managing through the Generations,” with a panel of multi-generational,
multi-regional speakers to help us respect our generational and cultural differences.
Diwali decorations
Veterans Employee Resource Group (VERG) members
participate in U.S. Veterans Day Parade
Argentina team members
Diversity & Inclusion Week on Next Level
To publicize events and teach employees more about diversity
and inclusion, we featured the topic throughout the week on
our intranet, Next Level. Along with a comprehensive schedule
of activities, an executive article – “Celebrating Diversity”
– kicked off the event. Chief Executive Officer Jeff Storey
recognized employees who embody the Level 3 core value of
respect. We highlighted our efforts to support diversity and
inclusion in our communities through our corporate social
responsibility program, Level 3 Cares. We also covered the
launch of the Level 3 Friends Employee Resource Group,
created to support individuals affected by disabilities, illness
or chronic pain, and published veterans’ thoughts on “What
Memorial Day Means to Me.”
DIVERSITY AND INCLUSION: TAKING ACTION. Level 3 encourages employees
to step outside their comfort zones and take action to support diversity
and inclusion every day. In doing so, we better understand our colleagues’
backgrounds and interests, as well as how their roles promote Level 3’s
success. We featured daily diversity and inclusion ideas on our intranet to
suggest ways to develop those principles and behaviors in our own lives. The
Employee Resource Groups handed out additional suggestions during the
week’s activities.
CORPORATE COMMUNICATIONS:
Getting the Word Out about Diversity and Inclusion
Internal Communications
Level 3’s intranet, Next Level, is our primary vehicle for employee communications and one of the main ways
we spread the word about diversity and inclusion. We provide regular coverage of people, issues and activities
related to our initiatives. More than 70 percent of our global workforce visits Next Level daily.
External Communications: Media
Relations and Social Media
Communicating our diversity and inclusion efforts
externally is an important avenue Level 3 uses to illustrate
the company’s culture to both prospective employees
and the communities employees call home. We share
photos and stories on sites such as Facebook, LinkedIn
and Twitter. We also speak at events and make traditional
media efforts, such as pitching stories and sharing with
business journals, trade publications, local and national
newspapers, and television outlets. By promoting these
initiatives in the media, we hope to attract employees who
share our values.
Educating our Employees about
Unconscious Bias
We want our employees to look past stereotypes and
avoid the pitfalls of believing that certain groups are only good at certain things. Such biases keep us from fully
leveraging our peers’ intellectual capital.
Experts say these “unconscious biases” are part of human nature, but education can help us understand and
overcome them. The company’s approach to train employees and people managers about these predispositions
is through a course called, “Professionalism in the Workplace.” The course presents scenarios in which
unconscious bias can have a negative impact on people, performance and results. Further global training will
focus on strategies to improve the impacts of unconscious bias.
AWARD-WINNING PRESENCE IN
DIVERSITY AND INCLUSION
Multiple organizations and publications recognized Level 3 for its diversity and inclusion efforts last year.
Notably, we were named a top employer for veterans and for LGBT equality.
The awards and recognition listed here reaffirm our commitment to initiatives that are important to our
executives, employees, job candidates and customers.
• Forbes’s Top 500 Places to Work, Forbes
magazine
• Most Valuable Employers winner, CivilianJobs.
com
• Best for Vets 2015, Military Times EDGE
magazine
• 40 under 40 Spotlight, Denver Business
Journal
• Outstanding Women in Business – Tech and
Telecom Category, Denver Business Journal
• 2016 Best Places to Work for LGBT Equality,
Human Rights Campaign 2016 Corporate
Equality Index
• MOSAIC Award 4-Star recipient for Workplace
Diversity, Tulsa (Oklahoma) Regional Chamber
of Commerce
• Optimas Award Gold Winner for Global
Outlook, Workforce Week magazine
• LEAD 500 Award Finalist in Corporate
Leadership Programs, Leadership Excellence
Essentials magazine
• Workplace Equality Index, list of LGBT
equality-minded employers, Denver
Investments investment management firm
• Colorado Legal Department of the Year for
Diversity, National Law Journal
DIVERSITY AND VOLUNTEERING IN OUR
LOCAL COMMUNITIES
Although we are a global company, our local community ties run deep. Through our corporate social responsibility
program, Level 3 Cares, we offer employees paid volunteer time to support causes that are important to them,
strengthening the communities in which we live, work and serve customers.
Level 3 Gives
The Level 3 Gives grant program has issued more than 100 grants to
non-profits that embrace those with diverse backgrounds, including
the Wounded Warrior Project, Indian Valley Vocational Center,
Safehouse Progressive Alliance for Nonviolence, Bixby Community
Outreach Center and Children Awaiting Parents. These organizations
are dedicated to veterans, individuals with disabilities, women, the
LGBT community, and people of different nationalities and economic
status.
“Level 3 Cares and the Employee Resource Groups (ERGs) form an ideal partnership by
extending Level 3’s message of care and respect for diversity into our local communities.
Level 3 Cares programs are designed for large and small groups of employees to connect
with non-profit organizations for the benefit of supporting diverse or underserved
populations. ERG members also bring new diversity-focused organizations to Level 3 Cares
and get actively involved in helping to plan the volunteer events throughout the year.”
-Mary Beth McGrath
-Senior Vice President, Global Talent Management
DIVERSITY AND INCLUSION: VOLUNTEER. There are many organizations in our
communities that promote and support diversity and inclusion. Share your talents,
time and resources with one of these organizations. In addition to benefiting others,
you will network with all sorts of people who will expand your horizons.
Level 3 Cares and our Employee Resource Groups partner with numerous non-profit agencies in many of our
company locations to support diversity and inclusion initiatives. Some highlights from 2015 include:
• Project Angel Heart: Delivering meals to AIDS
patients
• Women’s Bean Project: Tutoring
disadvantaged minority women
• Florence Crittenton Services of Colorado:
Supporting teenage mothers
• LEEK Hunting and Mountain Preserve:
Supporting disabled veterans in Pennsylvania
• Building and hosting a new STEM (science,
technology, engineering and math) mini-camp
for middle school girls
• Holiday cards for low-income seniors,
veterans’ hospitals and disadvantaged children
• The Girls’ Network: Tutoring and supporting
underprivileged girls in the U.K.
• Greenhouse Scholars: Mentoring young
minorities
• Valentine’s Day cards for senior citizens
globally
• School assistance for a number of low-income
schools in Latin America
• Attention Homes: Providing clothing and
household items to Lesbian, Gay, Bisexual and
Transgender teens
• Tennyson Center for Children: Renovating
and beautifying the facility for emotionally
challenged children in residence
RECRUITING THE BRIGHTEST AND BEST TO JOIN
OUR TEAM
Several hiring programs provide opportunities for
individuals from diverse groups to join Level 3:
The Operations Tech Academy and the Internet
Protocol (IP) Boot Camp provide structure to support
career paths into Operations and Technical IP roles
for entry-level employees – ideal for veterans making
a transition from the military to a corporate position.
Employees hired through these programs benefit from
a multi-week introductory course designed to provide
a foundational and technical knowledge base to begin
building a successful career at Level 3. Immediately
following training, students are placed into rotations
to get a glimpse of specific roles in which they may
ultimately work.
TechConnect and Sales CollegeConnect are two
college-hiring programs designed for top university
graduates. Sales CollegeConnect employees take part
in a comprehensive six-month development program
on sales, technology and customer skills. TechConnect
employees participate in a similar development
program as an introduction to taking on a tech role in
the company. Elements of both programs are designed
to help recent graduates develop their peer leadership,
presentation and open communication skills, while
providing frequent feedback. The program is ideal for
anyone who wants to fast-track their learning about
Level 3’s business.
COMMITTED TO DIVERSITY AND INCLUSION
At Level 3, our large global workforce naturally provides a wealth of diversity in cultures and experiences. As an
inclusive company, we seek and value our employees’ different perspectives, whether they are collaborating on
a product launch, discussing the best solution for a multi-national customer or sharing ideas over lunch during
an all-employee event. Diversity and inclusion are more than business imperatives at Level 3; they are part of
our culture of respect.
Hong Kong employees enjoy Walking Week.
Members of the Miami, Florida office celebrate
Employee Appreciation Day.
Members of the China team say “Happy New Year.”
The Tulsa, Oklahoma office joined community members to
create a human flag on Veterans Day.
© 2016 Level 3 Communications, LLC. All Rights Reserved. Level 3, Level 3 Communications, the Level 3 Communications Logo, the Level 3 logo and “Connecting and
Protecting the Networked World” are either registered service marks or service marks of Level 3 Communications, LLC and/or one of its Affiliates in the United States and/
or other countries. Level 3 services are provided by wholly owned subsidiaries of Level 3 Communications, Inc. Any other service names, product names, company names
or logos included herein are the trademarks or service marks of their respective owners. 16195068. Rev. 02/16

Diversity and Inclusion Report | Level 3 Communications

Transcription

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