ExpressLanes - Welcome Kit

welcome kit
Table of Contents
Welcome to ExpressLanes
Welcome Letter
3
ExpressLanes Overview
4
How It Works
6
®
8
FasTrak Mounting Instructions
®
10
Tips & Savings
11
TAP Card Benefits 12
Frequently Asked Questions
14
Terms & Conditions
17
Contact Us
20
FasTrak Entry/Exit and Toll Point Locations
Congratulations on opening a FasTrak® account. You have taken the
first step to better managing your travel on the 110 and 10 freeways.
We are committed to providing you with a great experience on the
Metro ExpressLanes.
Metro ExpressLanes is a one-year pilot program designed to reduce
the time you spend on your daily commute by providing additional
travel options. Metro ExpressLanes o=er several benefits:
> Solo drivers can access the ExpressLanes by paying a toll.
>Carpools and vanpools earn rewards through the Carpool
Loyalty Program.
> Increased Transit Service and a chance to earn toll credits.
>Your FasTrak can also be used on any toll facility in
California that displays the FasTrak logo. We encourage
you to check with each facility for information about
their specific operation prior to use.
More details about these benefits are included in this kit. As a
pilot program, Metro will monitor the program’s performance. Any
suggestions or comments about your ExpressLanes experience are
welcomed and appreciated. Tell us about your drive by completing
a survey on our website at metroexpresslanes.net.
We look forward to bringing you our highest level of service and
wish you safe travels while commuting throughout the Los Angeles
metropolitan area.
Sincerely,
Arthur T. Leahy
Chief Executive O;cer
2
3
ExpressLanes Overview
Metro ExpressLanes help you get through tra;c faster on the
110 and 10 freeways. They’re toll-free to eligible carpools and
vanpools, and available for a toll to solo drivers.
®
To use them, all you need is FasTrak in your car. Use FasTrak to
indicate if you’re driving alone or carpooling with passengers, and
your FasTrak account is charged accordingly.
To access Metro ExpressLanes:
Sign up for a FasTrak account.
It’s about choice.
It’s about sharing
the ride.
Solo drivers
Metro Vanpools
With new access to the
ExpressLanes, solo drivers
can now beat the tra;c
and save time by choosing
to use the ExpressLanes as
a toll-paying customer.
Vanpools continue to share
the ride on the ExpressLanes
toll-free, earn gift card
rewards through the Loyalty
Program, and benefit from
a van lease subsidy.
It’s about
rewarding yourself.
It’s about more
transit service.
Carpoolers
Transit Riders
Eligible carpools travel the
ExpressLanes toll-free and
are automatically enrolled in
the Loyalty Program to earn
gift card rewards.
Riders on select transit lines*
along the ExpressLanes
corridors enjoy more frequent
service. That means getting
where you need to go faster.
Plus, with the Transit Rewards
program, you can earn
ExpressLanes toll credits
for taking transit.
Mount FasTrak in your vehicle.
Before each trip, set FasTrak to indicate
how many people are in your vehicle.
Enter the ExpressLanes at designated
FasTrak entry points.
5
Save time!
It’s about time.
*Metro, Gardena Municipal Bus, Foothill Transit,
Los Angeles Department of Transportation,
Torrance Transit and more
4
5
How It Works
7
carpools and vanpools
can use the ExpressLanes
toll free with a switchable
®
FasTrak transponder.*
1
ON
EXPRLANES LY
ON
ESS
EXPRLANES LY
ESS
6
5
ON
EXPRLANES LY
ON
ESS
EXPRLANES LY
ESS
4
HOV
3
2+ $
0 w/F
ASTR
AK
solo drivers on the i-110
8
ON
EXPRLANES LY
ON
ESS
EXPRLANES LY
ESS
1
®
2
(graphic not to scale)
entrance to the ExpressLanes, the second overhead electronic sign
displays two toll amounts:
1) The current toll from this entrance to the next major exit; and
2) the current toll from this entrance to the end of the ExpressLanes.
Prior to starting your trip, you will indicate the number of occupants
in your vehicle by moving the switch on the transponder to the
appropriate setting (1, 2, 3+).
5
The third sign indicates the entry point to the ExpressLanes and informs
drivers that FasTrak is required to use the ExpressLanes.
6
The fourth sign marks the start of the ExpressLanes toll segment
and is the final reminder to the driver that FasTrak is required
beyond this point.
7
Once you are beyond the ExpressLanes entry/exit point, where the
dashed white line ends and the double solid white lines begin again,
an overhead antenna will read the FasTrak transponder, and for solo
drivers who choose to use the ExpressLanes, the correct toll amount
will be automatically deducted from your FasTrak account based upon
the toll amounts displayed to you on the second sign. Those vehicles
that are carpooling and meet the minimum occupancy requirements
will not have a toll deducted from their account.
8
Motorcycles do not need a FasTrak transponder to use the ExpressLanes.
*2 person carpools are charged a toll on the I-10 ExpressLanes
Mon–Fri 5–9am and 4–7pm.
6
2
The I-110 and I-10 Metro ExpressLanes will operate 24/7 and will be
separated from the general purpose lanes by double solid white lines.
The fine for crossing the double solid white lines is a minimum of $490.
3
The first sign will be a fastrak only ExpressLanes sign approximately
1/2 mile away from the entrance to signify the distance remaining to
enter the ExpressLanes. Entry to and exit from the ExpressLanes will
be indicated by a single dashed white line.
4
olls on the ExpressLanes are based on the current congestion
T
level and the length of your trip. Approximately ¼ mile away from the
1
and i-10 with a FasTrak
transponder can choose to pay
a toll to use the ExpressLanes.
The I-110 and I-10 Metro ExpressLanes regulations will be enforced by the
California Highway Patrol using visual and electronic means.
7
UNIVERSAL
CITY
EAGLE ROCK
ATWATER
VILLAGE GLASSELL PARK
170
PASADENA
SAN
MARINO
210
DUARTE
ARCADIA
101
SAN
GABRIEL
LOS FELIZ
FasTrak® Entry/Exit and Toll Point Locations
SILVER
LAKE
HOLLYWOOD
SOUTH
PASADENA
2
US-101
Alameda St
110
28th St
ExpressLanes Start
University of
Southern California
PALMS
California State Fremont
University,
Los Angeles
LAC-USC
WB4
Medical
Center WB5
DOWNTOWN
LOS ANGELES
Alameda St
EB2
WB2
Del
Mar
Av
BELL
I-105/I-110 HOV Connector
SB5
105
El Segundo Bl
110
Normandie Av
ExpressLanes End
Central Av
(to Northbound I-110)
ExpressLanes
DOWNEY
SEE INSET
FOR DETAILS
El Segundo Bl
HACIENDA
HEIGHTS
NOTE: Solo drivers connecting directly
WHITTIER
from I-110 ExpressLanes to I-105 must exit
at the first available exit point on I-105.
605
710
WATTS
NB3
INGLEWOOD
WEST COVINA
SOUTH
EL MONTE
BELL
GARDENS
110
LOS ANGELES
INTERNATIONAL
AIRPORT(LAX)
I-605
ExpressLanes End
60
Florence Av
SB4
10
19
SB3
Manchester Av
BALDWIN
PARK
5
COMMERCE
405
EL MONTE
EB4
Rosemead Bl
39th St
Florence Av
605
60
NB4
HYDE PARK
I-605
El Monte ExpressLanes
Station
Start
MONTEBELLO
CULVER
CITY
90
10
ROSEMEAD
WB1
EB3
710
EAST
LOS ANGELES
NB5
SB2
ALHAMBRA
WB3
Santa
Anita
Av
ExpressLanes Start
Adams Bl
ExpressLanes End
SB1
Av
Fremont Av
EB1
Orthopaedic
Hospital
Jefferson Bl
39th St
Union
Station WB6
ExpressLanes End
KOREATOWN
10
Del
Mar
Av
5
101
IRWINDALE
105
SANTA FE
SPRINGS Van
5
LYNWOOD
Ness Av
(to Northbound I-110)
ExpressLanes
Central Av
ExpressLanes End
105
GARDENA SB6
NB2
405
SR-91
Harbor Gateway
Transit Center
182nd St
ExpressLanes End
605
Redondo Beach Bl
COMPTON
91
91
NB1
Harbor Gateway
Transit Center
CERRITOS
ExpressLanes Start
LAKEWOOD
Toll Point
Entrance and Exit
TORRANCE
CARSON
5
HAWAIIAN
GARDENS
Entrance Only
Exit Only
Northbound and Eastbound
ExpressLanes
FasTrak transponder is required
for Metro ExpressLanes entry.
405
Westbound and Southbound
ExpressLanes
Not to Scale
8
The general purpose lanes are not
charged a toll.
12-0914 ©2011 LACMTA
103
9
LONG BEACH
®
FasTrak Mounting Instructions
Clean mounting area inside of windshield with
rubbing alcohol and let dry.
Remove plastic tape from back of adhesive
mounting strips on FasTrak.
Position FasTrak as illustrated below based on
your mirror type.
Press FasTrak firmly against glass.
preferred positions:
Place the FasTrak at least 1½" from the top edge of the
windshield in the center behind the mirror, or mount to
the lower left of the windshield 1½" from the side of the
windshield and 1½" from the bottom of the windshield.
Tips & Savings
®
> A FasTrak from another tolling agency can be used,
but will be charged the single occupancy toll.
> Prior to starting your trip, set switchable FasTrak to
indicate the number of people in your vehicle.
> Avoid a citation; don’t cross the double solid white lines.
> Tolls range from 25 cents to $1.40 per mile.
> Toll amount is locked in at the moment you enter
the ExpressLanes.
> Motorcycles do not need a FasTrak and are not
charged a toll.
> ExpressLanes Equity Plan customers can open a FasTrak
account at a reduced rate.
> Get FasTrak at AAA and save 20% or you can save 10%
at select Albertsons and Costco stores.
alternate position:
If the preferred positions do not work, please mount to
the lower right of the windshield, 1½" from the side of the
windshield and 1½" from the bottom of the windshield.
Before driving your vehicle please be sure your FasTrak switch is
set to the correct number of persons in your vehicle:
Do not adjust the FasTrak switch while driving.
> Frequent transit riders can earn toll credits with TAP.
> Four one-way trips per month waives the $3 monthly
account maintenance fee.
> FasTrak can be used on all toll roads in California.
For details, visit metroexpresslanes.net.
> Please note that if not properly mounted, the FasTrak may not work and may be
unlawfully positioned per SEC.77, Section 26708 of the Vehicle Code.
> If your vehicle has a metal oxide windshield please consult your owners manual
or your dealership for the proper mounting location.
> If you have a motorcycle or vehicle with special needs, please contact the Metro
ExpressLanes Customer Service Center at 511 and say “ExpressLanes” (in LA, Orange,
and Ventura Counties) or 877.224.6511.
> You can use your Metro ExpressLanes FasTrak on any toll road in CA which displays
the FasTrak logo. Please note that you are subject to each facility’s operating procedures
and toll rate policies. We encourage you to check with each toll facility for specific
information prior to use.
10
11
TAP Card Benefits
Enjoy the bene>ts of your
registered TAP Card on
Metro ExpressLanes.
> Register your TAP card at taptogo.net
> Log into your FasTrak® account at
metroexpresslanes.net and enter your
registered TAP ID number
> Enjoy the ExpressLanes bene>ts of
your registered TAP Card, including:
•Your TAP card and balance are
replaceable if the card is lost
•The $3 monthly FasTrak account
maintenance fee is waived by taking
4 one-way trips per month using your
registered TAP card on select routes
during peak hours
•Frequent transit riders earn FasTrak
toll credits on select routes along
ExpressLanes corridors, including
Metro Silver Line, Foothill Silver Streak,
Gardena Municipal Bus, LA Commuter
Express, Torrance Transit and more.
For more details, visit metroexpresslanes.net.
12
13
Frequently Asked Questions
How will the system distinguish between carpools and
solo drivers in charging tolls?
Prior to starting a trip, the driver will indicate the number
of occupants in the vehicle by moving the switch on the
transponder to the appropriate setting (1, 2, 3+). The toll system
will detect the switch position and determine whether the toll
will be charged. The switchable FasTrak transponder will help
enforce occupancy requirements aided by dedicated CHP o;cers
who will provide visual verification.
®
What are the carpool requirements for toll-free travel
on the ExpressLanes?
All vehicles traveling on the Metro ExpressLanes must have a
FasTrak transponder. The 110 and 10 have di=erent occupancy
requirements today, which will not change for the ExpressLanes.
On the 110, vehicles with two or more occupants will travel
toll-free at all hours. On the 10, vehicles with three or more
occupants will be able to use Metro ExpressLanes toll-free at
all hours. Vehicles with two occupants (on the 10 ExpressLanes
only) will pay a toll during peak hours Monday through Friday
(5am–9am; 4pm–7pm), but will have toll-free use during
o=-peak hours and on weekends.
Are there any monthly fees associated with having
a FasTrak account?
Yes. A $3 monthly account maintenance fee is assessed. The
fee can be waived with a minimum of four one-way trips on the
Metro ExpressLanes in a month. The one-way trips can be any
combination of paying a toll, carpooling toll-free, or eligible
transit trips. The fee is automatically waived for customers
enrolled in the Equity Plan.
I have an account with another toll agency. Can I use my
FasTrak transponder on the Metro ExpressLanes?
Yes, your existing FasTrak transponder will work on the Metro
ExpressLanes. You will be charged the single occupancy rate. If
you would like to use the ExpressLanes as a carpooler and not
be charged, you will need to obtain a Metro FasTrak transponder.
You are not required to maintain two separate accounts. The
Metro transponder will work on all toll facilities in California.
14
I drive a CNG/Electric/Zero Emission vehicle.
Do I have to pay a toll? Will I need FasTrak?
Yes, all vehicles will need a FasTrak to use the ExpressLanes.
These vehicles will be charged a toll similar to all other solo
drivers until February 23, 2014, at which time, these vehicles
will not be charged a toll.
I drive a motorcycle. Will I need FasTrak?
Do I have to pay a toll?
No, motorcycles do not need to have a FasTrak, and are not
charged a toll. If you have a personalized motorcycle license
plate, please contact the Metro ExpressLanes FasTrak Customer
Service Center at 511 and say “ExpressLanes” to register your
license plate, at no additional cost.
Where can I view my charges?
You can view your charges online at metroexpresslanes.net. To
login to your account, click on the My Account tab. Once you
are logged in to your account, you can view past statements
or transaction history. Depending on the statement delivery
preference you selected at the time you opened your account,
you will either receive your statement by mail or e-mail.
Do I have to mount my transponder?
Yes, your transponder must be mounted on your windshield
according to the instructions provided. Section 23302 (a) of the
California Vehicle Code requires that the transponder be visible
for the purpose of enforcement at all times when the vehicle is
traveling on the Metro ExpressLanes.
Is FasTrak interchangeable between vehicles?
Yes, your FasTrak can be moved from one vehicle to another.
Customers intending to use FasTrak in multiple vehicles should
list all vehicle license plates on their account and may request
additional adhesive strips from the Metro ExpressLanes
Customer Service Center.
How do I get extra adhesive strips?
You can request additional adhesive strips online at
metroexpresslanes.net or by calling the Metro ExpressLanes
Customer Service Center at 511 (and say “ExpressLanes”). Login
to My Account, select Vehicles and Transponders and then click
on Request Supplies. Indicate the number of adhesive strips you
would like and they will be mailed to you within 3 business days.
15
Frequently Asked Questions
Terms & Conditions
What happens if my FasTrak is lost or stolen?
Immediately report your FasTrak lost or stolen to the Metro
ExpressLanes Customer Service Center by logging in to your
account at metroexpresslanes.net and updating the status of
your FasTrak or by calling 511 (and say “ExpressLanes”). You
will be responsible for toll charges incurred until the time
the transponder is reported lost or stolen. If you locate your
FasTrak after reporting it lost or stolen, please notify the Metro
ExpressLanes Customer Service Center.
Please read this Application and License Agreement carefully.
®
By opening a Metro ExpressLanes FasTrak account, you agree
to the following terms:
®
How do I make changes to my account information?
It is important to keep your account information (vehicles, credit
card information, mailing address, phone number and e-mail
address) current at all times. You can make updates online
at metroexpresslanes.net or by calling the Metro ExpressLanes
Customer Service Center at 511 (and say “ExpressLanes”).
How do I access my account online?
Go online to metroexpresslanes.net, click on My Account and enter
either your account number, user name or transponder number.
You will be required to enter your password. If you do not know
your password, you can request that a password be emailed to
you from the login screen.
How do I return my transponder(s)?
Transponder(s) can returned by mail to the Metro ExpressLanes
Customer Service Center at PO Box 40744, Gardena, CA 90247
or in person at one of our Walk-In Center locations at 500 W
190th Street, Gardena, CA 90248, or 3501 Santa Anita Avenue,
El Monte, CA 91731, Hours of Operation: Monday–Friday
8am–6pm; Saturday 9am–1pm.
For more FAQs, go to metroexpresslanes.net.
16
1. General
This FasTrak License Agreement (“Agreement”) with the Los Angeles County Metropolitan
Transportation Authority (“Metro”) constitutes a license to use the transponder issued to you
for use on the I-110 and I-10 Metro ExpressLanes as well as any other California toll facility
bearing the FasTrak logo. The transponder remains the property of Metro. This Agreement
accompanies and is part of each FasTrak Application. Your submittal of an Application constitutes
your acknowledgement and consent to the terms of this Agreement. Metro reserves the right to
withhold issuance of a transponder or establishment of a FasTrak account to any applicant with
outstanding toll violations or other amounts due to Metro.
You Agree to:
a. Pay all tolls and fees charged to your FasTrak account.
b. Install and use the transponder in accordance with instructions provided to you in your
transponder package.
c. Accurately set the self-declaration switch to indicate the actual number of occupants in the
vehicle prior to traveling on the Metro ExpressLanes.
d. Pay the single occupancy toll rate if you fail to properly set the transponder to the accurate
occupancy status prior to entering the Metro ExpressLanes.
e. Pay the minimum toll rate if the digital message sign says “tolls in effect.”
f. Pay the maximum toll rate if you enter the ExpressLanes when the digital message sign
says “expresslanes closed to all traffic.”
g. Obey all applicable laws, regulations, and policies of the Metro ExpressLanes facilities.
h. Promptly review your statement and notify the Metro ExpressLanes Customer Service Center of
any questions regarding charges. Charges not questioned within 30 days of the statement date
will be deemed valid.
i. Report any changes to your name, mailing address, telephone number, e-mail, vehicle license
plate numbers, billing information (credit/debit card number and expiration date) as soon as
they become available to you. You will remain liable for all tolls charged to a vehicle on your
account until you have noti>ed the Metro ExpressLanes Customer Service Center of any
changes in vehicle ownership.
2.Minimum Account Balances, Fees, and Charges
a. If you selected Credit, Debit or TAP Ready Card to replenish your account, you authorize Metro
to charge your card $40 for each of the >rst four transponders issued, and $20 thereafter for
each additional transponder issued, as the total initial deposit into your pre-paid toll account.
You authorize Metro to replenish your account by charging your card $40 or the equivalent of
one month’s usage averaged over a three month period (whichever amount is greater) each
time your account balance falls below $10 or 25% of your average monthly usage (whichever
amount is greater).
b. If you selected cash, check or money order to replenish your account, you agree to make an
initial pre-paid toll balance payment of $50 for each of the >rst four transponders issued, and
$25 thereafter for each additional transponder issued, as the total initial deposit into your prepaid
toll account. In addition, you agree to make a cash or check payment of $50 or the equivalent of
one month’s usage averaged over a three month period (whichever amount is greater) each time
your account balance falls below $25 or 50% of your average monthly usage (whichever amount
is greater). You agree that such payment will be received by the Metro ExpressLanes Customer
Service Center prior to your prepaid toll account balance reaching a zero dollar balance.
c. You agree that your replenishment amount and replenishment threshold are both subject to
change based on your average monthly usage.
d. You agree that a fee may be charged to your account for checks returned by your bank or
>nancial institution.
e. You agree that a fee may be charged to your account should you fail to maintain a positive
prepaid toll account balance.
f. You agree that Metro or its agent may charge a fee for providing printed statements.
g. You agree that Metro or its agent may charge a fee for transactions processed by review of your
license plate rather than a transponder reading.
h. You agree to pay a monthly administrative fee to maintain your account. This fee will be waived
if at least four (4) one-way trips per month are recorded on the Metro ExpressLanes facilities.
i. You agree to waive all interest or bene>ts that may accrue on any prepaid toll account balances
or transponder deposits.
17
Terms & Conditions (continued)
3.Transponders
a. If you chose Option 2 (Cash or Check), in addition to a prepaid toll account balance, you agree to
pay a $25 security deposit for each transponder issued to you. Metro will refund the deposit if you
return the transponder(s) in original working condition.
b. If you chose Option 1 (Card), you agree that Metro may charge your card $25 for each transponder
not returned in good working condition. If a transponder fails to operate for reasons other than
abuse or improper use, Metro will replace the transponder at no charge.
c. If a transponder is lost, stolen, or damaged, report it to the Metro ExpressLanes Customer Service
Center immediately. You remain liable for all tolls charged to your transponder until you have
noti>ed the Customer Service Center. You will be charged up to $35 for the replacement of each
transponder that has been lost or stolen unless an o;cial police report is provided.
d. If you obtained your transponder from a retail store, you agree that $25 will be held as a
transponder deposit and the remaining balance of your payment will be available as prepaid tolls
until the transponder is registered. Upon registration using Option 1 (Card), the $25 deposit will
be applied to your prepaid toll account balance. If registration is by Option 2 (Cash or Check), the
$25 will remain as a deposit. If you do not register your transponder within 7 business days from
>rst use, or if your prepaid toll account balance becomes negative, the transponder will become
invalid and your transponder deposit will be forfeited.
e. You agree that the transponder may be read to provide anonymous tra;c flow data to Metro’s
Regional Integration of Intelligent Transportation Systems (RIITS), a real time tra;c information
service. No information identifying an account, person, or vehicle using the transponder will be
collected by the RIITS system.
8. Termination
9.Changes
Your transponder may be used to pay tolls on the Metro ExpressLanes on the I-10, I-110 and any
California toll facility bearing the FasTrak logo, with the exception of the San Francisco Airport
Parking Facility. If you drive on any FasTrak toll facility in a vehicle with your transponder or in
a vehicle registered to your account, that toll facility’s electronic toll equipment will read your
transponder or vehicle plate and a record of your transaction will be created. The associated tolls
will be charged to your account in accordance with the rules, regulations, and procedures of that
FasTrak toll facility. It is your responsibility to be aware of and comply with such rules, regulations,
and procedures. If you use your transponder or a vehicle registered to your FasTrak account on a
FasTrak toll facility, you agree to pay the tolls charged by that FasTrak toll facility, whether billed by
Metro or any other FasTrak toll facility. You agree that Metro may share with the operator of such
FasTrak toll facility and its agent’s information necessary for the processing and collection of tolls
and other fees.
6.Equity Plan
You will be automatically enrolled in the Metro ExpressLanes Carpool Loyalty Program every
time your trip is recorded as 2-occupant or 3-occupant. You authorize Metro to provide you with
noti>cation of gift card incentives your carpool/vanpool has won as a part of the Loyalty Program.
18
If you fail to comply with any portion of this Agreement, it may result in your transactions being
processed as violations under California Vehicle Code §4770, §23302, §23302.5 and §40250
and any other applicable law. If violations occur, the registered vehicle owner will be subject to
penalties, and unpaid violations may be referred for collection action, including but not limited
to the withholding of vehicle registration, intercept by the Franchise Tax Board, civil judgments,
and other actions as provided by law.
12.Personal Information Notice
To become eligible for Metro ExpressLanes reward toll credits you must provide the Metro
ExpressLanes Customer Service Center with information about your TAP account. Only transit
trips taken on the Metro ExpressLanes will be eligible for transit reward toll credits. Your eligibility
status will be con>rmed with TAP and information required to issue your reward credits will be
exchanged. Reward credits can only be redeemed on Metro ExpressLanes, have no cash value, and
expire 90 days after issuance. This will also enable your transit trips to be eligible for waiver of the
monthly account maintenance fee.
7.Metro Carpool/Vanpool
You hereby release Metro and its directors, o;cers, employees, and agents from all loss, damage,
or injury whatsoever, known or unknown, arising out of or in any manner connected with the
use or performance of the transponder(s) issued to you. You agree that Metro and its directors,
o;cers, employees, and agents will not incur any obligation or liability for any such loss, damage
or injury. Your sole and exclusive remedy against Metro will be the replacement of any defective
transponder(s). You agree to indemnify, protect, and hold harmless Metro and its directors,
o;cers, employees, and agents from all liability for any loss, damage, or injury to persons or
property arising from or related to the use of the transponder(s) issued to you.
11.Failure to Comply
5.Metro Transit Access Pass (TAP)
Applicants may qualify for an Equity Plan by presenting proof of residency in Los Angeles County
and annual household income of less than $37,000 or double the federal poverty level for family
size of 3. Applicants must present a Paycheck Stub, current Tax Return, or proof of enrollment in
one of these programs:
MediCal, Medicare, Lifeline, Public Bene>t or LAUSD Lunch Program. Enrollment in the Equity
Plan is only available through the mail or at a Metro ExpressLanes Walk-In Center. The initial
prepaid toll balance deposit is reduced by $25 for Equity Plan members and the monthly account
maintenance fee will be waived. The Equity Plan is limited to one per household.
Metro reserves the right to change the terms of this Agreement and these policies at any time
by providing notice to you. You will be deemed to have received such notice ten (10) days after
notice is generated. You agree to all changes when you use your transponder after that date.
10.Release and Indemnity
4.Interoperability with FasTrak System
Metro or its agent may terminate this Agreement at any time and for any reason. If you wish to
terminate this Agreement, you must return all issued transponders(s) to the Metro ExpressLanes
Customer Service Center. Upon return of your transponder(s), your toll account balance and/or
transponder deposit(s) will be refunded to the card on >le or by check (if cash account) within
30 days of the return of the >nal transponder. Following any termination, you remain responsible
for payments owed under this Agreement. If your toll account balance is insu;cient to cover
outstanding charges, you will remain liable for all such amounts and may become liable for
additional fees and penalties, in accordance with applicable law, and you may be subject to
collection actions for any unpaid balance.
Metro’s treatment of personal information is described in the Privacy Policy available at
www.metroexpresslanes.net and is consistent with Federal and State laws governing an individual’s
rights to privacy. Your disclosure of personal information related to this program is voluntary.
Failure to provide the information requested may result in delays in the processing of your
enrollment application or in providing updated account information. Metro may be sending you
promotional materials. If you do not wish to receive these materials, please contact the Metro
ExpressLanes Customer Service Center. Personal information provided by you and any data
developed as a byproduct of your use of the electronic toll collection program will not be made
available to third parties except as described in this Agreement, in our Privacy Policy or unless
permissible by law. You retain the right to inspect all personal information pertaining to your
account. Any inquiry or request to obtain information, in accordance with the above provisions,
should be directed in writing to the Metro ExpressLanes Customer Service Center, along with
your name, address, and account number.
13.Governing Law
This Agreement shall be interpreted in accordance with the laws of the State of California.
If any term of this Agreement is found to be invalid, such invalidity shall not a=ect the validity
of the remaining terms.
14.Communications
Please address all inquiries and notices to:
Metro ExpressLanes Customer Service Center
Mail: PO Box 3878, Gardena, CA 90247
Telephone: 511 or 877.224.6511
Fax: 310.354.4681
TDD/TTY: 801.561.5084
Website: metroexpresslanes.net
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Contact Us
online
metroexpresslanes.net
voice
Call 511. Say “ExpressLanes.”
Outside of LA, Orange or Ventura Counties,
call 877.224.6511
walk-in centers
500 W 190th St
Gardena, CA 90248
3501 Santa Anita Av
El Monte, CA 91731
Hours of Operation:
Monday through Friday 8am–6pm;
Saturday 9am–1pm
mail
Metro ExpressLanes
PO Box 3878
Gardena, CA 90247
retailers
AAA, Costco, Albertsons
(visit metroexpresslanes.net for locations)
Follow Us
facebook
facebook.com/expresslanes
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twitter
@expresslanes