Rohittalwar-practicalmagic-legaltechasia-hongkong

Practical Magic
Emerging technologies and their impact
on business and the legal profession
Legal Tech - Asia Technology Summit
Hong Kong – March 4th 2013
Rohit Talwar - CEO – Fast Future Research
www.fastfuture.com
[email protected]
Twitter @fastfuture
Contents
• Presentation
p. 3
• About Fast Future
p. 56
• Image Sources
p. 65
• Background Notes
p. 71
‘Future Proofed’ Organisations
Work on 3 Horizons in Parallel
1-12 Months
1-3 Years
4-10 Years
Operational
Excellence
Drive for
Growth
Creating
the Future
The Next 10 Years
Trans-Cranial Direct Current
Stimulation (tDCS)
GoFlow – Low Cost Home tDCS Kit
Future Proofing the Business
Markets
Message
Mastery
Models
Muscle
Magic
Mindset Management
Markets – Where Will Future Business
Come from and Work be Done?
Demographic Destinies
2 billion more people in 40 years –
Demographics is Driving Economics
448
740 691
5231
346
1998
729
4216
1051
596
2011
2050
Source : United Nations
Markets – Focus on Growth
Industries and Sectors
Telework and ‘Talent Light’ Firms
Datasexuals
Mastery –
Foresight, Insight, Processes,
Service, Collaboration, Change
Management and Technology
Mastery – Foresight and Insight
e.g. ‘Horizon Scanning’ and
Timeline Development by Sector
Process Excellence –
e.g. High Throughput Surgery
Narayana Hrudayalaya Hospital
Innovation
Technology Challenges
Sense Making, Facilitation, Nimble, Bottom up, User
Generated, Social, Communities, Rich Media, Video,
Augmented Reality, Gamification, Virtual Worlds and Curation
Convergence and Personalisation
Telephony
•
•
•
•
•
•
Connectivity
Voice
Messaging
SIM card
Phonebook
Ring Tones
Security
•
•
•
•
•
•
Data/
Enterprise
•
•
•
•
•
•
•
•
100Mbps
Email
IMS
Browsing
VPN
PIM
Ecommerce
Payments
Cellular
Up to 14 bands
WLAN/BT
GPS
NFC
FM
Multimedia
•
•
•
•
•
•
Software
•
•
•
•
•
Protocols
Middleware
Applications
User Interface
Minimize fragmentation
•
•
Camera 8-16M
Camcorder
24M Color Display
Memory (160GB)
Multiformat A/V
HD Video/TV out
Games
(50-100M Tps)
DRM
Mastery – Data and Technology
New Analytics and a New Knowledge Infrastructure
The ‘Internet of Things’
Big Data and
Predictive Analytics
Intelligent Data Analytics
SoMoClo and BYOD
Personal Cloud
Next Generation Interfaces
Wearable Devices and Displays
T-Rays and The VIRTUS Chipset
1.5 - 2 gigabit / sec (~1000 x Bluetooth)
Enabling wireless display, mobile-distributed computing, live HD video streaming, and
real-time interactive multi-user gaming
Artificial Intelligence
Intelligent Brain-Computer Interfaces
Virtual Assistants & Intelligent Agents
Collective Intelligence
Muscle –
Key Survival Capabilities
Muscle - Sustainability
Muscle – Rapid Decision Making
Muscle – Speed of Execution
e.g. Ultra-Quick Construction
Muscle – Rapid Innovation e.g. Naspers' New Media Lab
(“Fail fast and cheaply” – Koos Bekker, CEO)
“We are doing research on next-generation
technologies that will influence the ways in which
humans interact with computers, the web and
other forms of electronic media”
Research at ‘cutting edge of technological media innovation’ e.g.
human-computer interaction, augmented reality, online gaming,
internet television and semantic text processing
Muscle – Apps & Social Media
Reynolds Porter Chamberlain - Edge
Collaboration
Magic – Creating the Wow Factor
Magic – Ideas that Delight
E.g. Virtual Grocery Shopping –
Tesco South Korea
Tokio Marine ‘One Time Insurance’
• Smartphone service
• One day contracts
• Premiums start around $4
• E.g:
• Sports and Leisure
• Golf (Hole in one)
• Domestic and Overseas
Travel
Telehumans / Telepresence
Universal Translators
Message – Engaging the Customer
e.g. Open Innovation
Business Models –
Multiple Pre-emptive Solutions
Models – Access
‘Usership’ vs. Ownership
Crowdfunding e.g. Kickstarter.com
Models - Continuous Innovation
E.g. Auctions
£3088
£8791.50
£81
Mindset - 3 Horizon Thinking
• 12 Months
• 1-3 Years
• 4-10 Years
Mindset - Tolerant of Uncertainty,
Curious, Sticky and Magnetic
Encourage Experimentation
Management - Lead or Follow?
Management Make Time and Space for Change
Management Tackling Complexity
• Customer Interface
• Process
• Organisation
• Information /
Systems
• Regulatory
• Human
Future Proofing the Business
Markets
Message
Mastery
Models
Muscle
Magic
Mindset Management
Conclusions
• New Turbulent Era
• Future is a Journey
• Strategic Growth
Opportunity
• The Door is Open
About Fast Future
Fast Future –
Core Services
• Live Events - Speeches, briefings and workshops for executive
management and boards of governments, investment funds,
development agencies , companies, airlines, airports, hotels, venues,
CVB’s and associations
• Future Insights - Customised research on emerging trends, future
scenarios, technologies and new markets
• Immersion - ‘Deep dives’ on future trends, market developments,
emerging issues and technology advances
• Strategy - Development of strategies and business plans
• Innovation - Creation of business models and innovation plans
• Engagement - Consultancy and workshop facilitation
Fast Future
•
•
•
Research, consulting, speaking, leadership
5-20 year horizon - focus on ideas, developments, people,
trends and forces shaping the future
Clients
– ING, ABN Amro, Laing O’Rourke
– Marks and Spencer
– Airports - Aeroports de Paris / Schiphol Group
– Vancouver Airport Services
– Industry Associations – ICCA, ASAE, PCMA, MPI
– Corporates - GE, Nokia, Pepsi, IBM, Intel, Orange,
O2, Siemens, Samsung, GSK, SAPE&Y, KPMG,
Amadeus, Sabre, Travelport, Travelex, ING,
Santander, Barclays, Citibank, DeutscheBank
– Governments - Dubai, Finland, Nigeria, Singapore,
UK, US
– Convention Bureaus – Seoul, Sydney, London, San
Francisco, Toronto, Abu Dhabi, Durban, Athens,
Slovenia, Copenhagen
– Convention Centres – Melbourne,
Adelaide, Qatar, QEIICC
– Hotels - Accor Group, Preferred,
– Intercontinental
– PCO’s - Congrex, Kenes
Our Services
Bespoke research; Identification &
Analysis of Future Trends, Drivers &
Shocks
Public Speaking, InCompany Briefings,
Seminars and
Workshops
Personal Futuring for
Leaders and Leadership
Teams
Design & Facilitation of
Innovation, Incubation
& Venturing
Programmes
Accelerated Scenario
Planning, Timelining &
Future Mapping
Expert Consultations &
Futures Think Tanks
Identification of
Opportunities for
Innovation and Strategic
Strategy Creation & Investment
Development of
Implementation
Roadmaps
Example Projects
•
Public and private client research e.g. :
–
Reinventing the Airport Ecosystem
–
Development of Market Scenarios, emerging trends and strategies for key clients
–
Government and OECD Scenario Projects – e.g. Migration 2030, Future of Narcotics, Chemical Sector, Family 2030
–
Scenarios for the global economy for 2030 and the implications for migration
–
Designing Your Future (Published August 2008) – book written for the American Society of Association Executives & The
Center for Association Leadership
–
Global Economies – e.g. The Future of China – the Path to 2020
–
The Shape of Jobs to Come – Emerging Science and Technology Sectors and Careers
–
Winning in India and China
–
The Future of Human Resources
–
Exploiting the Future Potential of Social Media in UK Small to Medium Enterprises
–
Convention 2020 – the Future of Business Events
–
Future Convention Cities Initiative – Maximising Long-term Economic Impact of Events
–
One Step Beyond – Future trends and challenges for the events industry
–
Hotels 2020: Beyond Segmentation – Future Hotel Strategies
–
The Future of Travel and Tourism in the Middle East – a Vision to 2020
–
Future of Travel and Tourism Investment in Saudi Arabia
Hotels 2020 – Objectives
• Identify key drivers of change
for the globally branded hotel
sector over the next decade
• Examine the implications for:
 Hotel strategy
 Brand portfolio
 Business models
 Customer targeting
 Innovation
Convention 2020
•
Global strategic foresight study to help the meetings industry prepare for
the decade ahead - Industry-wide sponsors
•
Multiple outputs Nov 2009 – December 2011
•
Current studies on future strategies for venues and destinations
Rohit Talwar
•
Global futurist and founder of Fast Future Research.
•
Award winning speaker on future insights and strategic
innovation – addressing leadership audiences in 40 countries on
5 continents
•
Author of Designing Your Future
•
Profiled by UK’s Independent Newspaper as one of the Top 10
Global Future Thinkers
•
Led futures research, scenario planning and strategic
consultancy projects for clients in telecommunications,
technology, pharmaceuticals, banking, travel and tourism,
environment, food and government sectors
•
Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De
Beers, DHL, EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM,
ING, Intel, KPMG, M&S, Nakheel, Nokia, Nomura, Novartis,
OECD, Orange, Panasonic, Pfizer, PwC, Samsung, Shell,
Siemens, Symbian, Yell , numerous international associations
and governments agencies in the US, UK, Finland, Dubai,
Nigeria, Saudi Arabia and Singapore.
•
To receive Fast Future’s newsletters please email
[email protected]
Designing Your Future
Key Trends, Challenges and Choices
• 50 key trends
• 100 emerging trends
• 10 major patterns of change
• Key challenges and choices for
leaders
• Strategic decision making framework
• Scenarios for 2012
• Key futures tools and techniques
• Published August 2008
• Price £49.95 / €54.95/ $69.95
• Email invoice request to
[email protected]
Image Sources
Image Sources p.1
Slide:
1.
3.
4.
5.
Left, right:
http://www.mondolithic.com/wp-content/uploads/2010/02/You-Are-Only-Coming-Through-In-Waves.jpg
http://www.torquerelease.com.au/Brain.jpg
From left to right:
http://www.kleinfelderinsurance.com/img/commercial_insurance.jpg
http://webexplorations.com/blog/?paged=3
http://www.kgwings.com/hawkeye/hawkeye05.jpg
Inside out, clockwise:
http://img.timeinc.net/time/magazine/archive/covers/2009/1101091207_400.jpg
http://blog.engglib2.upd.edu.ph/wp-content/uploads/2009/03/newsweek4.jpg
http://batonrouge.myhomecareblog.com/files/2011/07/active_seniors4.jpg
http://www.energyrefuge.com/blog/wp-content/uploads/solar_power.jpg
http://www.nanotechnologyinvesting.us/images/nanotechnology-480.jpg
http://cdn.lightgalleries.net/4bd5ec0d18599/images/Cocoon_05-2.jpg
http://yogizendude.com/wp-content/uploads/2009/05/vertical_farm.jpg
Left, right:
http://www.whatarenootropics.com/wp-content/uploads/2012/05/tcds.png
http://flowstateengaged.com/
Image Sources p.2
6.
7.
8.
9.
10.
11.
12.
15.
16.
From left to right top, bottom:
http://www.iwmsnews.com/wp-content/uploads/2009/05/globe.jpg
http://www.alltop10list.com/wp-content/uploads/Big-Wave-Surfing.jpg
http://hotindiancelebrities.com/wp-content/uploads/2008/05/surya-six-pack-abs-gallery-1.jpg
http://ricotheclownandmagician.com/IMAGES/magic-hat-stars.gif
http://www.sonc.co.uk/xxIMMAGINI/sonc_Corp%20&%20Brand%20Identity.jpeg
http://www.subhub.com/custom/5ways/m3f85a9df.png
http://www.successfulaffiliate.com/images/positive-mindset.jpg
http://blog.vavia.in/wp-content/uploads/2011/01/leadership.jpg
http://www.iwmsnews.com/wp-content/uploads/2009/05/globe.jpg
http://www.un.org/esa/population/unpop.htm
Clockwise:
http://www.airbus.com/innovation/future-by-airbus/concept-planes/the-airbus-concept-cabin/future-technologies/
http://assets.inhabitat.com/files/terreformfabtreehab1.jpg
http://english.sina.com/technology/p/2009/1125/288206.html
http://static.guim.co.uk/sys-images/Technology/Pix/columnists/2012/6/15/1339759315961/ODDs-Atom-3D-printed-guit-008.jpg
http://www.computerwoche.de/g/grundlagen-des-webconferencing,103134,6
http://bigthink.com/endless-innovation/meet-the-urban-datasexual
http://www.shareyourride.net/images/Its_Never_Too_Late_To_Become_A_Surfer_Dude/Really_Big_Wave.jpg
http://www.chennaibest.com/Articles/Narayana-Hrudayalaya-plans-to-set-up-100-low-cost-hospitals_clip_image001.jpg
http://www.cateringinsight.com/pictures/gallery/restaurants/310x213/robot%20restaurant.jpg
Image Sources p.3
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
Clockwise:
http://mediagrand.co.uk/bath-life-magazine-augmented-with-layar-vision
http://community.secondlife.com/t5/Working-Inworld-General/Case-Study-Intel-s-Embedded-Channel-Conference-in-Second-Life/ba-p/645708
http://en.unesco-centerbg.org/system/video.png
http://bits.blogs.nytimes.com/2012/04/04/google-begins-testing-its-augmented-reality-glasses/
http://www.reghardware.com/2010/08/11/video_rim_blackberry_torch_9800/
http://i.techrepublic.com.com/blogs/data-explosion.jpg
http://smartdesignworldwide.com/thinking/wp-content/uploads/internetofthings_480x324_final.jpg
http://siliconrepublic.com/fs/img/big%20data%20650%20shutterstock_104929805.jpg
http://harlemworldblog.files.wordpress.com/2011/07/nycha.png
http://lh5.ggpht.com/-CQyQ30aKIng/T7E2v3tQt1I/AAAAAAAAJiI/g5HGWVDGitk/mobile-business-man_thumb%25255B6%25255D.jpg?imgmax=800
http://www.itforsme.net/uploads/knowledge/images/Knowledge_2013_01_07_14_44_47_09336bf0ed92a5f6f55d0118f58e0afb_resize.png
Clockwise:
http://www.livetradingnews.com/wp-content/uploads/hp_3d_laptop.jpg
http://www.whistleout.com.au/blog/wp-content/uploads/2010/11/Haptic-Screen.jpg
http://blog.core-ed.net/derekarchives/NokiaFanPhone.jpg
http://www.dexigner.com/news/22673
Left, right:
http://www.alpi.co/wp-content/uploads/2011/10/wearable-phone-concept.jpg
http://dailythings.info/wp-content/uploads/2009/11/largest-wearable-display_d57eq_54.jpg
http://www.redorbit.com/news/technology/1112542469/virtus-chipset-is-1000-times-faster-than-bluetooth/
http://readwrite.com/files/styles/800_450sc/public/files/fields/shutterstock_artificial%2520intelligence.jpg
Top, bottom:
http://naturescrusaders.files.wordpress.com/2010/07/brain-computer-alsno-lead-art1.jpg
http://sarinregmi-hci-2011.blogspot.co.uk
Image Sources p.4
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
Left, right:
http://www.miracleexecutiveservices.com/your-virtual-assistant/
http://virtualieee.files.wordpress.com/2011/04/arhivist-and-joey.png
http://hao2010.files.wordpress.com/2011/04/clipart_of_15195_sm_2.jpg?w=570&h=427
http://hotindiancelebrities.com/wp-content/uploads/2008/05/surya-six-pack-abs-gallery-1.jpg
http://www.isover.com/var/isover_com/storage/images/media/images/sc-life-cycle/12071-1-fre-FR/SC-life-cycle.jpg
Left, right:
http://mandatemedia.typepad.com/photos/uncategorized/2007/07/10/coca_cola.jpg
http://somewordsandpictures.files.wordpress.com/2009/06/this-water-innocent.jpg
http://images.gizmag.com/gallery_lrg/arkhotelchangsha.png
http://t0.gstatic.com/images?q=tbn:ANd9GcQHAE2RL0TsuP-eJ8JIsVzW6wL835GR19gk_-8SBDzB_y157p-0DfLy-FVOMA
Left, right:
http://lawfirmmobile.com/wp-content/uploads/2012/03/latham2.jpg
http://www.ibforum.com/wp-content/uploads/2012/01/RPC-screenshot-1.jpg
http://itthing.com/wp-content/uploads/cristo-redentor-rio.jpg
http://ricotheclownandmagician.com/IMAGES/magic-hat-stars.gif
http://www.designboom.com/weblog/cat/16/view/15557/tesco-virtual-supermarket-in-a-subway-station.html
http://media.propertycasualty360.com/propertycasualty360/article/2012/03/23/tokio-marine-logo.jpg
Clockwise:
http://www.futuretravelexperience.com/wp-content/uploads/2012/04/munich-image.jpg
http://images.businessweek.com/cms/2012-09-26/0926_beam_360x240.jpg
http://www.zdnet.com/blog/emergingtech/telehuman-taps-kinect-for-3d-holographic-videoconferencing/3265
http://www.hackcollege.com/wp-content/themes/HackCollege/images/timthumb.php?src=http://www.hackcollege.com/wpcontent/uploads/2012/11/UniversalTranslator-1.jpg&w=780
Image Sources p.5
45.
46.
47.
49.
50.
51.
52.
53.
54.
http://www.subhub.com/custom/5ways/m3f85a9df.png
Left, right:
http://3008docklands.com.au/article/neighbourhood/1490
http://www.answers.com/topic/cloud-computing
Top, bottom:
http://assets.sbnation.com/assets/828858/kickstarter-project-goal-800.jpeg
http://www.theverge.com/2011/12/20/2644358/kickstarter-success-product-development-revolution
http://www.visualphotos.com/photo/2x4524045/businesswoman_on_ladder_looking_through_binoculars_bld005521.jpg
Left, right:
http://3.bp.blogspot.com/_pte2XO66Nwg/SKxbGnqa6DI/AAAAAAAAB2I/g4HX25sx1MQ/s400/magnet%2Bman2.jpg
http://embunpagi2009.files.wordpress.com/2009/02/seedling1.jpg
http://2.bp.blogspot.com/-EJhAZaiyA8E/TfRRHfKzDMI/AAAAAAAAAGo/JmTQLz1z0xc/s320/6a00d8341c65c453ef010536d4981b970c800wi.jpg
http://news.nationalgeographic.com/news/bigphotos/images/090305-daylight-saving-time-facts-history_big.jpg
http://infolific.com/images/fun/metaphor-for-complexity.gif
From left to right top, bottom:
http://www.iwmsnews.com/wp-content/uploads/2009/05/globe.jpg
http://www.alltop10list.com/wp-content/uploads/Big-Wave-Surfing.jpg
http://hotindiancelebrities.com/wp-content/uploads/2008/05/surya-six-pack-abs-gallery-1.jpg
http://ricotheclownandmagician.com/IMAGES/magic-hat-stars.gif
http://www.sonc.co.uk/xxIMMAGINI/sonc_Corp%20&%20Brand%20Identity.jpeg
http://www.subhub.com/custom/5ways/m3f85a9df.png
http://www.successfulaffiliate.com/images/positive-mindset.jpg
http://blog.vavia.in/wp-content/uploads/2011/01/leadership.jpg
Background Notes
The Digital Workplace
•
GoGrid, citing Intelligent Office, suggests that the nature of work and the
workplace is changing due the emergence of mobile and cloud computing
technologies.
•
The study conducted by Intelligent Office highlighted the teleworking trend,
noting that more people are working outside the office every day. The
survey polled more than 1,000 employees across the United States and
Canada and found that 70% of respondents regularly alternate between
working from home and going to the office, while another 29% said they like
to do business in other locations, including libraries, cafes and hotels.
Source: GoGrid, 31/10/2012: https://www.gogrid.com/news/2012/10/31/cloud-computing-teleworking-rise
The Digital Workplace
•
The survey also suggests that today’s workers are continuing to shift
towards a more personal and custom work style.
•
A new breed of worker is conducting business on the go and wants to be
able to work more independently, from anywhere and at any time.
Source: GoGrid, 31/10/2012: https://www.gogrid.com/news/2012/10/31/cloud-computing-teleworking-rise
Datasexual Employees?
•
Datasexuals are people preoccupied with personal data.
•
Big Think (2012) suggests that true datasexuals are both collecting and
recording data from the web as well as broadcasting data with the help of
mobile devices.
•
The Placeme app is an example – it plugs into the monitoring functionality
of a mobile device and relentlessly records all of the user’s personal data on
a highly granular level.
Source: Big Think, 16/04/2012: http://bigthink.com/endless-innovation/meet-the-urban-datasexual
Mobile Apps Enabling Product
Innovation
•
Named as one of Celent’s Model Insurers for 2012 for Best Practice, Tokio
Marine & Nichido Fire Insurance Company teamed up with Japanese
telecom company NTT docomo in April 2010 to launch a series of insurance
products called “One Time Insurance”
•
“One Time Insurance” products
– Short term; designed to cover potential risks from sporadic and short
term events
– Purchased any time and any where from smart phones
– Premiums start around $4
– Designed to cultivate an untapped market and attract a new customer
segment
•
Technology involved
– Consumer’s mobile phone platform identifies user by phone serial
number
Source: Celent,
www.celent.com%2Fsystem%2Ffiles%2Fcelentmodelinsurer2012presentation_jan_26_2012.pptx&ei=1k9XT7bSIc_p8QPp283lDg&usg=
AFQjCNFVacS9URi1G8Ww-O5kkse2Es3K5g&sig2=aZHbY-G1hRdbHNw93eGm2w (accessed 07/03/12)
Mobile Apps Enabling Product
Innovation
– Using PIN code, basic information is retrieved from NTT docomo’s
database
– GPS identifies location
– Context aware computing technology provides insurance product
recommendations based on current location and past activity of mobile
phone user
•
Results
– Introduced golf, travel, and sports/leisure insurance first
– Since introduction, medical insurance with a health promotion program
– One Day Auto Insurance for those who don’t own a car and need to
drive a borrowed car
– Opened a new delivery channel that does not conflict with existing
agency channels
Source: Celent,
www.celent.com%2Fsystem%2Ffiles%2Fcelentmodelinsurer2012presentation_jan_26_2012.pptx&ei=1k9XT7bSIc_p8QPp283lDg&usg=
AFQjCNFVacS9URi1G8Ww-O5kkse2Es3K5g&sig2=aZHbY-G1hRdbHNw93eGm2w (accessed 07/03/12)
ICICI Lombard - Best Mobile
Application
•
ICICI Lombard (India) – 2012 Asia Insurance Technology Award for
Best Mobile Application in the non-life insurance sector.
•
Asia Insurance Technology Awards recognises excellence and innovation in
the use of technology within the insurance industry.
•
ICICI Lombard is India’s largest private sector general insurance company.
It received the award for implementing the Enterprise Mobility Initiative.
•
As part of the initiative the company launched several mobility applications
targeting diverse stakeholders including end customers, agents, claims
surveyors, and internal employees, thus providing quick service and
information access at the touch of a button.
Source: PR Newswire, 05/12/2012: http://www.prnewswire.co.uk/news-releases/icici-lombard-awarded-the-asia-insurance-technology-award-for-bestmobile-application-182130441.html
ICICI Lombard - Best Mobile
Application
•
By migrating the services to the technology platform, ICICI Lombard was
able to enhance service delivery both in terms of reducing the number of
processes as well as the time required for settling claims.
•
Mr. Eswaranatarajan N, Chief-Operations & Technology, ICICI Lombard GIC
Ltd. says that customer-centric product innovation remains an imperative
for sustaining growth in the company.
•
The company is determined to strive to set new industry benchmarks by
bringing in best practices and enhancing its products, processes and
service deliverables.
Source: PR Newswire, 05/12/2012: http://www.prnewswire.co.uk/news-releases/icici-lombard-awarded-the-asia-insurance-technology-award-for-bestmobile-application-182130441.html
ICICI Lombard - Best Mobile
Application
•
ICICI Lombard background: the largest private sector general insurance
company in India, a joint venture between India’s ICICI Bank Limited and
Canada based Fairfax Financial Holdings Limited.
•
The company also received the "Golden Peacock Award 2012" for
Corporate Social Responsibility.
•
ICICI Lombard allows instant policy issuance and renewal through its
website for all retail insurance products including Car Insurance,
International Travel Insurance, Two Wheeler Insurance, Home Insurance
and Health Insurance in India.
Source: PR Newswire, 05/12/2012: http://www.prnewswire.co.uk/news-releases/icici-lombard-awarded-the-asia-insurance-technology-award-for-bestmobile-application-182130441.html
Torus Insurance's ESCAPE
Broker Portal
•
Named as one of Celent’s Model Insurers for 2012 for Best Practice Londonbased Torus Insurance's new broker portal, created to be the ‘iPhone of broker
portals’ provides an innovative functionality for brokers within the industry.
•
ESCAPE's (Excess Casualty Portal Entry) features include a quick-quote
capability that lets producers provide a preliminary price to their clients rapidly,
avoiding the full underwriting process; live chat with underwriters, enabled
through a co-browsing capability whereby underwriters can share the broker's
screen in real time; the ability to display multiple limit options that spare brokers
the need to re-enter information multiple times for different limits; and immediate
policy issuance upon the binding of risk, including the ability to download a PDF
of the quote, binder and invoice -- a process that often takes weeks or months in
the excess casualty business.
•
Torus spent just five months developing ESCAPE prior to a beta launch in
October 2010 and went live with a final version of the portal on Nov. 1, 2010.
Source: Insurance and Technology, http://www.insurancetech.com/articles/229400255?cid=nl_ins_daily (accessed 07/03/12)
Torus Insurance's ESCAPE
Broker Portal
•
The portal's design and workflow also incorporate visual cues indicating the
status of a user's visit. In other industry systems, brokers can spend 12
minutes or longer before realizing that their risk would require a referral,
potentially adding days to the process. Within ESCAPE, a cartoon figure
nicknamed "Quotie" lets brokers know where they stand.
•
And throughout the query process, ESCAPE constantly checks underwriting
rules and notifies brokers whether they are "in the box" with regard to Torus'
risk appetite.
•
ESCAPE has the ability to quote up to $10 million in limits but whatever limit
users choose, they automatically are supplied with the results of up to 10
other limit options, minimizing the time spent on re-quoting.
Source: Insurance and Technology, http://www.insurancetech.com/articles/229400255?cid=nl_ins_daily (accessed 07/03/12)
Torus Insurance's ESCAPE
Broker Portal
•
The benefits realised by Torus include:
– 87% of quotes require no referral to underwriting
– Expansion of Excess & Casualty business without adding U/W or
operations staff
– Input time for brokers decreased from 10-12 minutes to 4 minutes
– Quote, bind, invoice time decreased from 30 days to immediate for 87%
of quotes
Source: Celent www.celent.com (accessed 07/03/12)
Source: Insurance and Technology, http://www.insurancetech.com/articles/229400255?cid=nl_ins_daily (accessed 07/03/12)
Telehuman
•
Telehuman is a video communications system that allows an user to speak
with a three-dimensional representation of another person.
•
Telehuman is enabled by a series of Microsoft Kinect sensors and a 3D
camera equipment which capture the three-dimensional image of each
conversant. On the other end of the computer communications set-up, a 3D
projector casts the image within an acrylic cylinder equipped with a convex
mirror. What results is two people talking to life-like projected images of
each other.
Source: Gizmag, 04/05/2012: http://www.gizmag.com/3d-hologram-telepod/22412/
Beam Remote Presence System
•
Telepresence robots let employees ‘beam’ into work.
•
The Beam system is a bot equipped with 2 cameras. The bot’s 17-inch LCD
display and a reliable wireless connection give its remote operator a wide-
angle view of the bot’s surroundings. A microphone array provides high
quality audio that allows the operator to converse with the people in the
distant location. All the operator needs is an internet-connected Windows
PC or Mac, a webcam, and microphone.
Source: Gizmag, 26/09/2012: http://www.gizmag.com/beam-suitable-technologies-remote-presence-system/24296/
Google’s Project Glass
•
Google Glasses - a smart pair of glasses with an integrated heads-up
display and a battery hidden inside the frame, developed as part of Google
Project Glass.
•
The glasses are made of transparent LCD or AMOLED display which puts
information in front of an user’s eyes.
•
The glasses are also location-aware and use voice input and output. Users
wearing Google Glasses will be able to scroll and click on information
simply by tilting the head.
Source: NYT, 04/ 04/2012:http://bits.blogs.nytimes.com/2012/04/04/google-begins-testing-its-augmented-reality-glasses/
Layar App
•
Layar is an AR app that let readers interact with every page in magazines
that have a Layar logo.
•
Layar (the company) has pre-programmed the app to deliver specific extra
information that relates to every one of these pages. The user simply has to
tap at the augmented pop-over and gets taken to websites, Facebook like
actions, YouTube videos, apps.
•
Layar makes a traditional printed page "pop" more. It adds a long tail to
printed advertising, ensuring that the user remains engaged with the brand
for more time, and in more meaningful ways than simply absorbing the
static information from fixed words and images.
Source: Fast Company, 27/03/2012: http://www.fastcompany.com/1826490/layar-wants-turn-print-pages-augmented-reality-gateways
Gamification
•
Alex Manchester, intranet researcher and strategist, believes that
gamification could be a key compelling and creative tool in improving
employee engagement. He argues that the use of game theory and gaming
mechanics in business application development is intensifying day by day.
•
Gamification is based on game theory and gaming mechanics.
•
Game theory attempts to capture mathematically behaviour in strategic
situations, in which an individual's success in making choices depends on
the choices of others.
•
Gaming mechanics are the rules, tools and landscapes of game theory.
Source: Gizmag, Alex Manchester Blog, 2010: http://www.alexmanchester.com/alexmanchester/2010/07/enhancing-the-intranet-with-game-theory.html
Gamification
•
Although not widely applied, gaming mechanics falls under the well
understood business terms of 'reward and recognition', incentives and
bonuses.
•
The bigger picture of gaming mechanics and business software begins with
virtual environments. Second Life and other 'metaverses' have been touted
for some time as areas for business expansion, offering employees new
ways of interacting and drawing on 'avatars' (virtual representations of
people), and increasingly powerful, immersive graphics.
•
The creators Second Life have released an enterprise version of the
software (work.secondlife.com/en-US/) that can be deployed on an
organisation's own servers."
Source: Gizmag, Alex Manchester Blog, 2010: http://www.alexmanchester.com/alexmanchester/2010/07/enhancing-the-intranet-with-game-theory.html
Gamification
•
While collaboration and teamwork in virtual worlds is a growing area of
development, such environments seem to require too much of a leap for most
businesses.
•
Alex Manchester argues that the technical requirements are still too heavy, the
learning curve still too steep, the concept seemingly still too inane for all but the
most progressive organisations.
•
Gamification also encourages co-opetition. This is a process where people with
collective interests can assist each other with some things, while still remaining
fiercely competitive in other areas.
•
In many instances it is the co-opetition behaviours, that are providing businesses
with fresh ideas for motivation and rewards programs in business environments.
Source: Gizmag, Alex Manchester Blog, 2010: http://www.alexmanchester.com/alexmanchester/2010/07/enhancing-the-intranet-with-game-theory.html
Conferences in Virtual Worlds
•
Increasingly, companies like IBM, Schneider Electric, and Intel are holding
their events in Second Life.
•
When Intel’s bi-annual Embedded Channel Conference (ECC) was
canceled, the conference organizers sought a less expensive means to
deliver the same content and level of interaction to 150 employees and
business partners.
•
Encouraged by the work other groups at Intel were already conducting in
Second Life, ECC organizers unanimously decided to execute their
conference in the virtual world.
Source: Second Life, 06/22/2009:
http://community.secondlife.com/t5/Working-Inworld-General/Case-Study-Intel-s-Embedded-Channel-Conference-in-Second-Life/ba-p/645708
Conferences in Virtual Worlds
•
The virtual ECC conference (vECC) saved Intel $265,000 of the $300,000
budget for the real world event that they cancelled. The vECC was executed
the pilot event using The Immersive Workspaces™ solution by Rivers Run
Red.
Intel shares best practices for Second Life conferences:
•
Work directly with the corporate IT department early in the early planning
stages to assess desktop system requirements, firewall portals, and
software compatibilities.
•
Pre-event training is key. The more prepared participants are for inworld
events, the greater the focus will be on content instead of accidentally
bumping other avatars or learning how to communicate.
Source: Second Life, 06/22/2009:
http://community.secondlife.com/t5/Working-Inworld-General/Case-Study-Intel-s-Embedded-Channel-Conference-in-Second-Life/ba-p/645708
Enterprise App Stores
•
An enterprise app store (EAS) is a place where a company’s employees
can go and get the apps they need, similar to public app stores such as
Apple's.
•
Forecasts suggest that enterprises will develop a slew of apps that their
employees will depend on. EAS will therefore help enterprises distribute,
secure and control the apps their employees use. Gartner believes that EAS
will become more mainstream in 2014.
•
Could internal communication apps facilitate IC in the future?
Source: Whitehall Media 2012: http://www.whitehallmedia.co.uk/bda/big-data-2/strategic-big-data-ranks-amongst-gartners-top-10-it-trends-for-2013/
Enterprise App Stores
•
Employees are not only bringing their own devices to work, many employers
are now equipping their employees with them too. Forrester research
suggests that by 2015, half of the devices on corporate networks will be
mobile.
•
This soaring uptake of mobile devices in the workplace has already started
to create a fragmented mobile application landscape, with many different
apps being used within a corporate environment.
•
Many experts suggest that organisations need to put in place in-house
corporate app stores. General Electric launched their store in 2009, it is
called GE AppCentral.
•
Benefits: among others app installation and usage can be measured.
Source: RIMA Design, 2012: http://www.rimadesign.com/downloads/InternalComms_ebook.pdf