WINS Guest Services
Transcription
WINS Guest Services
HOLIDAY 2006 Sun V iking Lodge PRESORTED STANDARD U.S. POSTAGE PAID “A Unique Family Resort” DAYTONA BCH, FL PERMIT #447 2411 South Atlantic Avenue Daytona Beach Shores, Florida 32118 A N e w s l e t t e r f o r t h e G u e s t s o f t h e S U N V I K I N G L O D G E • D a y t o n a B e a c h S h o re s , F l o r i d a Have Yourself … … a Merry Little Christmas! “Rated Excellent” Christmas is not just another day of the year, but the expression of His Divine Love. A Love we carry in our hearts all year long … sharing its warmth with family and friends, sharing its glow as it fills so many hearts and sharing His gift of Love, which He has left for each of us. May your holidays be filled with joy, as all of us here at the Sun Viking Lodge wish you and yours the blessings of Christmas. MOBIL ★★★ 888-886-7989 • sunviking.com Warmest Regards, Barbara and Gary & Staff New Water Taxi Service Our neighboring city New Smyrna Beach, in conjunction with Volusia County, have started a new water taxi service. The taxi service will run between the Marine Discovery Center in New Smyrna Beach and Inlet Harbor Restaurant and Marina in Ponce Inlet. The cost is $8 for adults and $4 for children. Along the 45 minute trip you get to see part of the Indian and Halifax Rivers, historic Ponce Inlet and the landmark lighthouse. You can depart at either location and enjoy the sights or the shopping and dining at either destination. To learn more about the Water Taxi Service or their schedules check out their web site at www.nsbtaxi.com. Coming Events JANUARY Daytona Beach Symphony Society’s Daytona Beach Winterfest This classical festival features performances by internationally acclaimed groups, along with gala events. www.dbss.org • 386.253.2901 Orange City Blue Spring Manatee Festival IN DA YTONA Native American Festival This event is held at The Casements, the former winter home of John D. Rockefeller Sr., and offers a diverse range of exhibitors, wildlife exhibits, dancers, performers and displays designed to showcase the importance of Native American heritage in Florida and across America. 386.676.3216 FEBRUARY IMAGES A Festival of the Arts This judged and juried fine art festival, held in New Smyrna Beach, features more than 200 artists from Florida, as well as music and children’s activities. www.imagesartfestival.org • 386.423.4733 APRIL Highlighting manatee and environmental awareness, this festival features family fun, bus rides to see the hundreds of manatees in Blue Spring State Park, arts & crafts, environmental displays, wild exotic animals, kids’ games, food and live entertainment. www.themanateefestival.com 386.775.9224 • 386.775.3201 Art in the Park Held in Ormond Beach’s beautiful Rockefeller Gardens, this two-day event, free and open to the public, is filled with creative works from a wide variety of acclaimed artists. www.ormondbeach.org/leisure/artists-artinpark.htm 386.676.3364 Remember our special event periods sell out early. Book now for the maximum availability of room styles. Sun Viking Marineland’s Dolphin Conservation Center Front Desk Clerk WINS Guest Services Employee of the Year Award! The Hotel Motel Association of Daytona Beach recently held its Annual Awards Dinner and ceremony to honor outstanding Hospitality Lodging employees of the year. We were very fortunate that our own desk clerk, Sarah Carpenter, won the honor of “Guest Services Employee of the Year”. Sarah competed with nominees from member hotels throughout the area for this prestigious honor. She won a check for $250 plus a commemorative plaque. We are very proud of Sarah. She always comes to work with a smile on her face and she goes out of her way to serve our guests in the traditional Sun Viking manner. This recognition by her fellow employees is very gratifying. Not only does she work full time, but she also is a full time student at the University of Central Florida. Just a 30 minute drive from our door, this exciting new exhibit invites you to create your own lasting memories . . . with dolphins! Choose from a variety of interactive programs: Dolphin Designs – This interactive program will allow you to select up to 3 colors for dolphins to paint a canvas that you hold over the water. Flippers & Fins – Participants learn about Atlantic Bottlenose Dolphins during a 10 minute hands-on interaction. Discover Dolphins – Become a part of the dolphins’ watery world as you step into their habitat for 20 exhilarating minutes. T he I mmersi on – In this most interactive experience, participants will enjoy time with the dolphins in the shallow water as well as in deep water. The Quest – This is an opportunity to swim, swim, and swim some more…Join professionals and a motivating staff as you play with the animals in a way usually reserved for the trainers themselves. For More Info or Reservations … Book your program reservations in advance to ensure your own thrilling dolphin encounter. www.marineland.net 2007 Daytona 500 February 9 - February 18 Milestones Non-Stop Service to Chicago Resumes United Airlines will resume its non-stop, seasonal Saturday service between Daytona Beach International Airport and Chicago’s O’Hare International Airport on November 4. The service will run through April. In other airport news, Continental Airlines has increased its daily, non-stop service to the New York market from two flights to three, but switched from flying a regional jet and a full-size jet to three regional jets. Departure times to Newark Liberty International Airport are 10:50 a.m., 1:25 p.m., and 5:40 p.m. Delta Air Lines increased its direct flights to Atlanta from six to seven, but two of the flights are not daily. The 6 p.m. Delta Connection flight doesn't depart Saturdays and the 6:20 p.m. Delta Connection flight doesn't fly Tuesday, Wednesday and Saturday. For detailed DBIA flight information, visit www.flydaytonafirst.com. Our Beach Named Florida’s Best in Magazine Poll! The 2007 Nextel Cup Series race slate starts with the 49th annual Daytona 500 on Sunday, February 18th which will once again carry the biggest purse in the history of stock car racing at more than $18 million. Fans from all over the world come to the many exciting events throughout race week – from the Budweiser Shootout on February 10th to the Gatorade Twin 125’s on February 12th; to the Busch Series competition on February 17th to the finale, the granddaddy of races, the Daytona 500. Come and see what all the excitement is about and why NASCAR racing is the biggest sport in the world! For more information and race calendar, go to www.daytonachamber.com Could Daytona Be In Line For Another Race? Just recently Daytona Speedway was the site of some rather unfamiliar race cars … IRL cars. Tests were held to see if the track is suitable for testing IRL style cars. The Speedway is very tight lipped about any possible commitment to future racing possibilities, but racing enthusiasts are speculating that in the near future we could have an Indianapolis style open wheeled car race here. How exciting is this? We will keep you informed. Bike Week 2007 March 2 - March 11 We all know that our beach is one of the nicest in the entire state, but it really makes us feel good when someone else recognizes our greatest asset. Florida Monthly Magazine conducted a reader’s poll recently and Daytona Beach was voted NUMBER ONE for having the BEST BEACH. Incidentally this is not the first time we have won this award. We also won in 1999, 2002 and in 2003. Bigger than ever, this event attracts several hundred thousand motorcycle enthusiasts and non-bikers alike, from all over the U.S. as well as other countries. Festivities include motorcycle races, charity rides, street festivals and expos. No matter what type of bike you like or ride, you’ll find something for everyone during Bike Week. It’s a great party and everyone comes for the excitement and the unusual spectacles of this event! For more info and pictures, go to www.daytonachamber.com Frank Forehand Dedicated and skilled employees are the heart of any business, and this is especially true at the Sun Viking Lodge. In an industry that has a traditionally high turnover rate for employees, we can be proud of the large number who have been with us for more than 5 years and some for more than 34 years. As a token of our gratitude, employees and their guests were treated to a special appreciation dinner in December. The Sun Viking Lodge recognizes these valuable employees by offering them their choice of gifts when they reach significant milestones in their careers. This year, four of our employees are celebrating notable anniversaries. FRANK FOREHAND – 20 YEARS! General Manager – … For the past 20 years, Frank has done an outstanding job. He is very efficient and very accommodating to our property and our guests. Most of our returning guests have come to know and love Frank as much as we do. He is always willing to do what is needed and is definitely the backbone of the entire staff. Barbara and I would certainly be lost without him! Frank has selected a large color TV. BOB HANSON – 5 YEARS! Assistant General Manager – … Bob has adapted well in learning our property and our systems. His past restaurant experience has seasoned him nicely for achieving very high marks in guest satisfaction. Bob’s calming personality works effectively when dealing with our guests and staff. The office staff loves him because he loves to cook. Bob has chosen a computer component. ERICA ATOL – 5 YEARS! Housekeeping Department – … Erica is a very pleasant and hard working housekeeper who does an excellent job in helping maintain our rooms. She always grades very high on our inspections and our guests love her warm and friendly smile. Erica has selected a queen bed. YURIV MEDINSKYY – 5 YEARS! Maintenance Department – … Yuriv is quiet and hard working and one of our “pillars” in the maintenance department. Yuriv is very dependable and prides himself in helping maintain our pools and grounds, keeping them spotless for our guests. Yuriv has chosen a color TV. Our congratulations and many thanks to these terrific members of the Sun Viking Bob Hanson Erica Atol Yuriv Medinskyy Our International Staff Over the past 35 years that we have been in the hotel business in Daytona Beach Shores we have employed many people from many different countries, but never have we had such an international and diverse staff as at present. Even here in Daytona Beach, hospitality is truly an international industry. At the front desk we currently have Barbara from Hungary and Fabio from Brazil. In our Maintenance department we have Svata our Assistant Maintenance Supervisor from the Czech Republic and Yuriv who is from the Ukraine. Housekeeping has many different countries represented including Guatemala, Hungary, Bosnia, and Brazil. They are all really great employees who are eager to work and very thankful to have an opportunity to work in the United States. VIP Discount & More - Now On-Line! Check out our NEW VIP web page . . . it has a wonderful new feature and it’s great news for our VIP guests. As a repeat customer, you are always entitled to a VIP discount* off our regular rates. In addition, we can also post specials available only for you, our VIP guests. To access and view VIP specials and discounts: GO TO YOUR “NEW” VIP WEB PAGE: www.sunviking.com/vip INSERT YOUR PROMOTIONAL CODE: VIP Using your PROMOTIONAL CODE of “VIP” will ALWAYS get you, your repeat customer discount! From time to time, check this NEW “VIP” web page: www.sunviking.com/vip and view our latest VIP deals. On our regular website, www.sunviking.com VIP specials and/or discounts are NOT shown to the general public. You will NOT be prompted to use your code, so remember to use your PROMOTIONAL CODE of “VIP” when booking your reservation, to receive your discount. Of course, you can always call our toll free number 888-886-7989 and mention that you are a repeat guest, and you will be given your VIP discount. Reserve Early for Best Selection! * The VIP discount is larger than other discounts and is available most of the year with few exemptions such as special events, some holidays and special promotions 2007 Daytona 500 February 9 - February 18 Milestones Non-Stop Service to Chicago Resumes United Airlines will resume its non-stop, seasonal Saturday service between Daytona Beach International Airport and Chicago’s O’Hare International Airport on November 4. The service will run through April. In other airport news, Continental Airlines has increased its daily, non-stop service to the New York market from two flights to three, but switched from flying a regional jet and a full-size jet to three regional jets. Departure times to Newark Liberty International Airport are 10:50 a.m., 1:25 p.m., and 5:40 p.m. Delta Air Lines increased its direct flights to Atlanta from six to seven, but two of the flights are not daily. The 6 p.m. Delta Connection flight doesn't depart Saturdays and the 6:20 p.m. Delta Connection flight doesn't fly Tuesday, Wednesday and Saturday. For detailed DBIA flight information, visit www.flydaytonafirst.com. Our Beach Named Florida’s Best in Magazine Poll! The 2007 Nextel Cup Series race slate starts with the 49th annual Daytona 500 on Sunday, February 18th which will once again carry the biggest purse in the history of stock car racing at more than $18 million. Fans from all over the world come to the many exciting events throughout race week – from the Budweiser Shootout on February 10th to the Gatorade Twin 125’s on February 12th; to the Busch Series competition on February 17th to the finale, the granddaddy of races, the Daytona 500. Come and see what all the excitement is about and why NASCAR racing is the biggest sport in the world! For more information and race calendar, go to www.daytonachamber.com Could Daytona Be In Line For Another Race? Just recently Daytona Speedway was the site of some rather unfamiliar race cars … IRL cars. Tests were held to see if the track is suitable for testing IRL style cars. The Speedway is very tight lipped about any possible commitment to future racing possibilities, but racing enthusiasts are speculating that in the near future we could have an Indianapolis style open wheeled car race here. How exciting is this? We will keep you informed. Bike Week 2007 March 2 - March 11 We all know that our beach is one of the nicest in the entire state, but it really makes us feel good when someone else recognizes our greatest asset. Florida Monthly Magazine conducted a reader’s poll recently and Daytona Beach was voted NUMBER ONE for having the BEST BEACH. Incidentally this is not the first time we have won this award. We also won in 1999, 2002 and in 2003. Bigger than ever, this event attracts several hundred thousand motorcycle enthusiasts and non-bikers alike, from all over the U.S. as well as other countries. Festivities include motorcycle races, charity rides, street festivals and expos. No matter what type of bike you like or ride, you’ll find something for everyone during Bike Week. It’s a great party and everyone comes for the excitement and the unusual spectacles of this event! For more info and pictures, go to www.daytonachamber.com Frank Forehand Dedicated and skilled employees are the heart of any business, and this is especially true at the Sun Viking Lodge. In an industry that has a traditionally high turnover rate for employees, we can be proud of the large number who have been with us for more than 5 years and some for more than 34 years. As a token of our gratitude, employees and their guests were treated to a special appreciation dinner in December. The Sun Viking Lodge recognizes these valuable employees by offering them their choice of gifts when they reach significant milestones in their careers. This year, four of our employees are celebrating notable anniversaries. FRANK FOREHAND – 20 YEARS! General Manager – … For the past 20 years, Frank has done an outstanding job. He is very efficient and very accommodating to our property and our guests. Most of our returning guests have come to know and love Frank as much as we do. He is always willing to do what is needed and is definitely the backbone of the entire staff. Barbara and I would certainly be lost without him! Frank has selected a large color TV. BOB HANSON – 5 YEARS! Assistant General Manager – … Bob has adapted well in learning our property and our systems. His past restaurant experience has seasoned him nicely for achieving very high marks in guest satisfaction. Bob’s calming personality works effectively when dealing with our guests and staff. The office staff loves him because he loves to cook. Bob has chosen a computer component. ERICA ATOL – 5 YEARS! Housekeeping Department – … Erica is a very pleasant and hard working housekeeper who does an excellent job in helping maintain our rooms. She always grades very high on our inspections and our guests love her warm and friendly smile. Erica has selected a queen bed. YURIV MEDINSKYY – 5 YEARS! Maintenance Department – … Yuriv is quiet and hard working and one of our “pillars” in the maintenance department. Yuriv is very dependable and prides himself in helping maintain our pools and grounds, keeping them spotless for our guests. Yuriv has chosen a color TV. Our congratulations and many thanks to these terrific members of the Sun Viking Bob Hanson Erica Atol Yuriv Medinskyy Our International Staff Over the past 35 years that we have been in the hotel business in Daytona Beach Shores we have employed many people from many different countries, but never have we had such an international and diverse staff as at present. Even here in Daytona Beach, hospitality is truly an international industry. At the front desk we currently have Barbara from Hungary and Fabio from Brazil. In our Maintenance department we have Svata our Assistant Maintenance Supervisor from the Czech Republic and Yuriv who is from the Ukraine. Housekeeping has many different countries represented including Guatemala, Hungary, Bosnia, and Brazil. They are all really great employees who are eager to work and very thankful to have an opportunity to work in the United States. VIP Discount & More - Now On-Line! Check out our NEW VIP web page . . . it has a wonderful new feature and it’s great news for our VIP guests. As a repeat customer, you are always entitled to a VIP discount* off our regular rates. In addition, we can also post specials available only for you, our VIP guests. To access and view VIP specials and discounts: GO TO YOUR “NEW” VIP WEB PAGE: www.sunviking.com/vip INSERT YOUR PROMOTIONAL CODE: VIP Using your PROMOTIONAL CODE of “VIP” will ALWAYS get you, your repeat customer discount! From time to time, check this NEW “VIP” web page: www.sunviking.com/vip and view our latest VIP deals. On our regular website, www.sunviking.com VIP specials and/or discounts are NOT shown to the general public. You will NOT be prompted to use your code, so remember to use your PROMOTIONAL CODE of “VIP” when booking your reservation, to receive your discount. Of course, you can always call our toll free number 888-886-7989 and mention that you are a repeat guest, and you will be given your VIP discount. Reserve Early for Best Selection! * The VIP discount is larger than other discounts and is available most of the year with few exemptions such as special events, some holidays and special promotions HOLIDAY 2006 Sun V iking Lodge PRESORTED STANDARD U.S. POSTAGE PAID “A Unique Family Resort” DAYTONA BCH, FL PERMIT #447 2411 South Atlantic Avenue Daytona Beach Shores, Florida 32118 A N e w s l e t t e r f o r t h e G u e s t s o f t h e S U N V I K I N G L O D G E • D a y t o n a B e a c h S h o re s , F l o r i d a Have Yourself … … a Merry Little Christmas! “Rated Excellent” Christmas is not just another day of the year, but the expression of His Divine Love. A Love we carry in our hearts all year long … sharing its warmth with family and friends, sharing its glow as it fills so many hearts and sharing His gift of Love, which He has left for each of us. May your holidays be filled with joy, as all of us here at the Sun Viking Lodge wish you and yours the blessings of Christmas. MOBIL ★★★ 888-886-7989 • sunviking.com Warmest Regards, Barbara and Gary & Staff New Water Taxi Service Our neighboring city New Smyrna Beach, in conjunction with Volusia County, have started a new water taxi service. The taxi service will run between the Marine Discovery Center in New Smyrna Beach and Inlet Harbor Restaurant and Marina in Ponce Inlet. The cost is $8 for adults and $4 for children. Along the 45 minute trip you get to see part of the Indian and Halifax Rivers, historic Ponce Inlet and the landmark lighthouse. You can depart at either location and enjoy the sights or the shopping and dining at either destination. To learn more about the Water Taxi Service or their schedules check out their web site at www.nsbtaxi.com. Coming Events JANUARY Daytona Beach Symphony Society’s Daytona Beach Winterfest This classical festival features performances by internationally acclaimed groups, along with gala events. www.dbss.org • 386.253.2901 Orange City Blue Spring Manatee Festival IN DA YTONA Native American Festival This event is held at The Casements, the former winter home of John D. Rockefeller Sr., and offers a diverse range of exhibitors, wildlife exhibits, dancers, performers and displays designed to showcase the importance of Native American heritage in Florida and across America. 386.676.3216 FEBRUARY IMAGES A Festival of the Arts This judged and juried fine art festival, held in New Smyrna Beach, features more than 200 artists from Florida, as well as music and children’s activities. www.imagesartfestival.org • 386.423.4733 APRIL Highlighting manatee and environmental awareness, this festival features family fun, bus rides to see the hundreds of manatees in Blue Spring State Park, arts & crafts, environmental displays, wild exotic animals, kids’ games, food and live entertainment. www.themanateefestival.com 386.775.9224 • 386.775.3201 Art in the Park Held in Ormond Beach’s beautiful Rockefeller Gardens, this two-day event, free and open to the public, is filled with creative works from a wide variety of acclaimed artists. www.ormondbeach.org/leisure/artists-artinpark.htm 386.676.3364 Remember our special event periods sell out early. Book now for the maximum availability of room styles. Sun Viking Marineland’s Dolphin Conservation Center Front Desk Clerk WINS Guest Services Employee of the Year Award! The Hotel Motel Association of Daytona Beach recently held its Annual Awards Dinner and ceremony to honor outstanding Hospitality Lodging employees of the year. We were very fortunate that our own desk clerk, Sarah Carpenter, won the honor of “Guest Services Employee of the Year”. Sarah competed with nominees from member hotels throughout the area for this prestigious honor. She won a check for $250 plus a commemorative plaque. We are very proud of Sarah. She always comes to work with a smile on her face and she goes out of her way to serve our guests in the traditional Sun Viking manner. This recognition by her fellow employees is very gratifying. Not only does she work full time, but she also is a full time student at the University of Central Florida. Just a 30 minute drive from our door, this exciting new exhibit invites you to create your own lasting memories . . . with dolphins! Choose from a variety of interactive programs: Dolphin Designs – This interactive program will allow you to select up to 3 colors for dolphins to paint a canvas that you hold over the water. Flippers & Fins – Participants learn about Atlantic Bottlenose Dolphins during a 10 minute hands-on interaction. Discover Dolphins – Become a part of the dolphins’ watery world as you step into their habitat for 20 exhilarating minutes. T he I mmersi on – In this most interactive experience, participants will enjoy time with the dolphins in the shallow water as well as in deep water. The Quest – This is an opportunity to swim, swim, and swim some more…Join professionals and a motivating staff as you play with the animals in a way usually reserved for the trainers themselves. For More Info or Reservations … Book your program reservations in advance to ensure your own thrilling dolphin encounter. www.marineland.net