Volunteer Management Samples: Position Descriptions

Transcription

Volunteer Opportunities
Dog Walking
Time Periods When Assistance is Needed
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Monday-Friday 8 a.m. - 10 a.m and 3:30 p.m. -5:30 p.m.; Saturday 8 a.m. - 10 a.m and 2:30 p.m. –
4:30 p.m; Sunday 8 a.m. - 10 a.m and 1:30 p.m – 3:30 p.m.
Volunteers who walk dogs are asked to stay for 2 hours at a time.
Related Tasks
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Take all adoptable and designated stray or hold dogs for walks in fenced enclosure adjacent to shelter
building.
Using safe animal handling and designated training protocols, remove animals from kennel, leash
dogs and walk through shelter to outside area.
Scoop feces and dispose of properly.
Use Open Paw program to socialize and train dogs to improve adoptability.
Write notes about the animals’ behavior to inform staff and potential adopters.
Alert medical team if any issues of concern are noted.
Other related assistance, as directed by EAS staff.
Note: This is a physically active volunteer position.
Special Capabilities Needed
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Must be able to meet the requirements outlined in the Essential Capacities of Volunteers document.
Must pass a Washington State Patrol background check.
Must be able to provide friendly, knowledgeable customer service and to answer questions in a
professional manner, deferring to staff if the correct answer isn’t clear or if guidance is needed.
Must be able to understand, learn and utilize positive reinforcement training protocols.
Training
All volunteers who walk dogs must first attend the volunteer orientation, observe for one hour at the
Shelter’s front desk, and receive canine handling and canine companion training. Additional training and
workshops related to this activity will also be offered.
Commitment
Volunteers commit to walking dogs one 2 to 3 hour session per week for a minimum of three months,
though volunteers are welcome to stay as long as they want. Volunteers who walk dogs are asked to give
one month’s prior notice if they no longer wish to participate as a volunteer. Junior volunteers can
participate in this program with their parent-partner.
S:hhager: volunteer program/program development/volunteer opportunities
08.19.2010
Kennel Assistance
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8 a.m. through 5 or 6 p.m., Monday through Friday; 8 a.m. through 4 p.m. Saturday/Sunday.
Volunteers helping in the kennel area are asked to stay for 2 to 3 hours at a time.
Related Tasks
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Assist staff in maintaining the comfort and cleanliness of all the dogs in kennels and assist with the
small furry animals in that room.
Assist staff in scooping feces or sponging urine, watering dogs, ensuring clean bedding and plenty of
toys in each kennel.
Take designated dogs out for playtime in outside kennels, or to visit with potential adopters.
Work on kennel enrichment projects like making kongs or pupsicles for the dogs when appropriate.
Use Open Paw program to socialize and train dogs to improve adoptability.
Make notes about the animals’ behavior for use by staff and potential adopters.
Alert medical team to any issues of concern.
Assist staff with laundry and dishes.
Assist staff in answering questions from the public about the animals and the adoption process, and
help prevent disease transmission by asking people to not touch the dogs.
Brush dogs to improve appearance and alert grooming team of dogs that need a more thorough
grooming.
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Must be able to learn and retain various protocols and follow direction, working with very little direct
supervision.
Must be able to understand, learn and utilize positive reinforcement training protocols.
Training
All volunteers who help in the Shelter’s kennel area must first attend the volunteer orientation, observe
for one hour at the front desk, and receive canine handing and canine companion training. Volunteers will
also be trained in handling and husbandry of small animals. Additional training and workshops related to
this activity will also be offered.
Commitment
Volunteers who work in the kennels are asked to assist for one 2 to 3 hour session per week for a
minimum of three months, though they are welcome to stay as long as they want. Volunteers are asked
to give the Shelter Activities Coordinator one month’s prior notice if they no longer wish to work in the
kennels. Junior volunteers can participate in this program with their parent-partner, but are restricted to
interacting with adoptable dogs only once certified to work independently.
08.19.2010
Cat Room Assistance
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8 a.m. through 5 or 6 p.m., Monday through Friday; 8 a.m. through 4 p.m. Saturday/Sunday.
Volunteers helping in the cat room are asked to stay for 2 to 3 hours at a time.
Related Tasks
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Assist staff in maintaining the comfort and cleanliness of all the cats in adoption and stray hold areas,
and assisting with the small furry animals in that room.
Assisting staff by scooping feces or dumping litter, watering cats, ensuring clean bedding and plenty
of toys in each cage.
Socialize cats in the cages and colony rooms and take cats to get acquainted area for visits with
potential adopters.
Clean visiting room between cats to prevent disease transmission, and ask members of the public to
not touch the animals without washing hands before and after touching any animal.
Make notes about the animals’ behavior for use by staff and potential adopters.
Alert medical team to any issues of concern.
Use Open Paw program to train and socialize cats to improve adoptability.
Assist the public by answering questions about the animals and the adoption process. Brush cats to
improve coat and alert grooming team of dogs that need a more thorough grooming.
Trim cats’ nails as needed.
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Must be able to learn and use safe animal handling practices when interacting with the animals.
Must be able to learn and retain various protocols and follow direction, working with very little direct
supervision.
Training
All volunteers who help in the Shelter’s cat room must first attend the volunteer orientation, observe for
one hour at the front desk, and receive feline handing and feline companion training. Volunteers will also
be trained in handling and husbandry of small animals. Additional training and workshops related to the
cat room will also be offered.
Commitment
Volunteers who work in the cat room are asked to assist in this area for one 2 to 3 hour session per week
for a minimum of three months, though they are welcome to stay as long as they want. Volunteers are
asked to give the Shelter Activities Coordinator one month’s prior notice if they no longer wish to work in
the cat room. Junior volunteers can participate in this program with their parent-partner.
08.19.2010
Pet Detective
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One volunteer at a time during the shelter’s open hours, 7 days per week. Pet Detectives are asked to
stay for three hours at a time.
Related Tasks
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Maintain binder at front desk of all animals held in stray and quarantine areas.
Assist members of the public looking for lost pets, guiding them through the process at the shelter,
escorting them to look through shelter if they think their animal may be in our care, counseling them
on the steps to take in their search, and looking through lost and found binders for possible matches
with animals in the shelter or in the homes of private citizens.
Compare animals in the shelter with those listed in the newspaper classifieds section and online lost
and found services.
Help keep animals’ paperwork up to date in Petpoint to ensure all adoptable animals have
appropriate adoption paperwork when in the adoption areas.
Special Capabilities
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Must be able to read, write, communicate clearly and have some computer skills in order to operate
database to gather needed information.
Must be able to provide professional and friendly customer service.
Must be able to walk throughout kennels to escort members of the public, and answer questions on a
variety of topics.
Must be able to provide friendly, knowledgeable customer service and answer questions in a
Training
All volunteers who help with lost pets must first attend the volunteer orientation, observe at the Shelter’s
front desk for one hour, and receive position-specific training. Additional training and workshops related
to this activity will also be offered.
Commitment
Volunteers who help with lost pets are asked to commit to working one 2 to 3 hour session per week for a
minimum of three months, though they are welcome to stay as long as they want. Volunteers helping in
this area are asked to give one month’s prior notice if they no longer wish to help with lost pets. Junior
volunteers can participate in this program with their parent-partner.
08.19.2010
Greeting
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One greeter at a time during the Shelter’s open hours, 7 days per week.
Greeters are asked to stay for three hours at a time.
Related Tasks
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Assist members of the public as they enter the shelter, directing them to the appropriate adoption
area, to the pet detective/lost and found station, or to the rounder for relevant and appropriate
information sheets.
Operate tag machine in lobby as needed.
Provide appropriate paperwork to people waiting in line, clipboards with owner release forms,
adopter profiles, or animal profiles.
Must be able to provide friendly, knowledgeable customer service and answer questions in a
Special Capabilities
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Must be able to read, write and have clear communication skills.
Must be able to provide friendly customer service and accurate information to shelter visitors, and
have a familiarity with the information provided at the information counters.
Training
All volunteers who help with greeting must first attend the volunteer orientation, observe at the front
desk for one hour, and receive position-specific training. Additional training and workshops in this area
will also be offered.
Commitment
Volunteers who help with greeting are asked to commit to working one 2 to 3 hour session per week for a
minimum of three months, though they are welcome to stay as long as they want. Volunteers helping in
this area are asked to give one month’s prior notice if they no longer wish to help with greeting visitors to
the shelter. Junior volunteers can participate in this program with their parent-partner.
08.19.2010
Adoption Promotion Assistance
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Two three hour shifts per day; one person for cats, one person for dogs.
Related Tasks
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Take photos of each animal available for adoption and post pictures to Petpoint database, including a
description of the animal for posting to the web.
Take animals out of kennels or cages when possible to get the most appealing and best quality
picture possible, and write up a description of the animal that uses shelter protocols to promote the
animals to the public with honesty about the home that will best suit the animal.
Use Open Paw program while handling the animals.
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Volunteers must be able to read, write and have computer skills. Must have excellent communication
skills and the ability to market an animal for adoption appropriately.
Must be able to operate a digital camera, photo-editing software and the Petpoint database.
Training
All volunteers must attend the volunteer orientation, observe for one hour at the Shelter’s front desk,
attend canine and feline handling classes and position-specific training before participating in Web-based
Marketing activities. Additional training and workshops related to this activity will also be offered.
Commitment
Volunteers commit to working one 3 hour shift per week for a minimum of three months, though they are
welcome to stay as long as they want. Volunteers who participate in the web marketing program are
asked to give one month’s notice prior to leaving their shift. Junior volunteers can participate in this
program with their parent-partner.
08.19.2010
Outreach & Events Assistance
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Varies—Saturdays and Sundays throughout the summer months as well as other sporadic events
during the year. Events can last from 3-9 hours in length.
Related Tasks
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Help events team gather supplies and prepare paperwork for animals going to adoption events.
Help load up animals and supplies day of event, then help to showcase the animals available at the
event, assisting potential adopters.
Knowledge of the adoption process to be able to complete the adoption paperwork from beginning
to end.
Use the Open Paw program when handling the animals and when providing adoption counseling.
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Must be able to read, write and communicate clearly.
Must be able to explain adoption process, discuss the work of the Everett Shelter and animal welfare
in general.
Training
All volunteers must attend the volunteer orientation, one hour front desk observation shift and Outreach
training prior to assuming volunteer duties. Additional training and workshops related to this activity will
be offered.
Commitment
Volunteers commit to working one event per month for a minimum of three months; however, they are
welcome to work as many events as long as they want. Outreach volunteers are asked give one month’s
notice if they are no longer interested in participating as a volunteer. Junior volunteers can participate in
this program with their parent-partner.
08.19.2010
Volunteer Program Assistance
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Varies—any time during shelter hours of operation—8-5 Monday-Friday; 8-4 Saturday, 8-3 Sunday (at
this time).
Related Tasks
Assists the Shelter Activities Coordinator with a variety of tasks; primarily involving administrative support
for the volunteer program, adoption follow up letters, etc. Provides other related assistance, as directed
by EAS staff.
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Must be able to read, write, communicate clearly and effectively, and have basic computer skills.
Must be able to learn and operate various database systems and word processing.
Training
All volunteers must attend the volunteer orientation, observe for one hour at the Shelter’s front desk, and
attend position-specific training prior to assuming volunteer duties. Additional training and workshops
related to this activity will also be offered.
Commitment
Volunteers commit to working one 3 hour shift per week for a minimum of three months, though they are
welcome to stay as long as they want. Volunteers are asked to give one month’s notice if they no longer
wish to participate as a volunteer. Junior volunteers can participate in this program with their parentpartner.
08.19.2010
Transport Team
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Varies—any time during shelter hours of operation—8-5 Monday-Friday; 8-4 Saturday, 8-3 Sunday.
Related Tasks
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Participate in the rescue and transfer programs by transporting animals to rescue partner groups as
needed using personal vehicle.
Provide other related assistance as directed by EAS staff.
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Must have a valid Washington State driver’s license and a clean driving record.
Must be able to safely confine animals in their vehicles as they transport to the designated shelter or
location.
Must be able to drive to a variety of locations in the Puget Sound area.
Training
All volunteers must attend the volunteer orientation, one hour front desk observation shift and positionspecific training prior to assuming volunteer duties. Additional training and workshops will be offered.
Commitment
Transport team members are on-call, but are typically asked to commit to a minimum of three months,
though they are welcome to stay as long as they want. Volunteers are asked to give one month’s notice
prior to leaving their shift. *Note: all mileage and gas costs are tax-deductible.
08.19.2010
Volunteer Team Coordination and Leadership
Varies
Related Tasks
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Participate in guiding and leading the volunteer program at EAS through policy and direction-setting
as well as program development in conjunction with the Shelter Activities Coordinator.
Provide other related assistance as directed by EAS staff.
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Team Leaders must be a current, active volunteer in some area of the shelter.
Must be able to attend monthly meetings at the shelter.
Must have an understanding of animal sheltering and some basic volunteer management principle, or
be willing to learn them.
Must be able to work well in a collaborative environment with a variety of people and personalities.
Training
All volunteers must attend the volunteer orientation observe for one hour at the Shelter’s front desk and
attend position-specific training prior to assuming volunteer duties. Additional training and workshops
related to this activity will be offered.
Commitment
Volunteer Team Leaders are asked to participate on the team for a minimum of 6 months, but are
welcome to stay for longer.
08.19.2010
Volunteer Off Site and Shelter Support
Title
Volunteer Cat Care, Socializer, Adoption Counselor
Reports to
Manager of Volunteers and Off Site Programs, Adoption Center Lead Volunteer (Off Site) Shelter Manager
(Main Shelter and Sanctuary)
Job Summary
Purrfect Pals provides a no-kill sanctuary, foster, and hospice care for homeless cats. Purrfect Pals works to end overpopulation through humane
education, spay/neuter programs, and permanent placement in quality homes. Founded in 1988, Purrfect Pals was originally a boarding facility
for cats. Today the sanctuary is home to more than 250 cats. The sanctuary prides itself in providing space for feral cats, cats with leukemia, cats
with FIV, and cats with behavioral issues. The organization also adopts on average 2,000+ cats a year and provides medical care onsite.
The Volunteers involved at our Main Shelter and Off Site Adoption Centers are trained as: Cat Care, Socializer, and Adoption Counselors.
Volunteers are trained to help maintain the cat’s environment, care for the cats / kittens within our adoption locations, interact with the public,
screen and facilitate adoptions, communicate observations of health and behaviors. These Volunteers will be expected to interact with potential
adopters, other Volunteers and donors. The primary duties include: assist as animal caretakers in feeding and cleaning duties. It is important
that an attitude of friendly cooperation among all shelter representatives shall continual be cultivated.
Volunteer Training Requirements:
All Volunteers must attend New Volunteer Orientation, sign the Volunteer Agreements and Waiver, one on one training at
your location of volunteering, and commit to attend ongoing training opportunities.
Volunteer Requirements
For the safety and well-being of our animals all volunteers working directly with cats must be able to meet the following
requirements:
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Be a minimum of 16 years of age to volunteer independently at our main shelter in Arlington, or 13 years of age with
and adult. Individual offsite locations require different age requirements. At our Petsmart locations, those 14-17 years
of age may volunteer with an adult, or 18 and older independently. Our Petco locations require adult supervision for
those 13 - 15, and those 16 and older may volunteer independently.
A demonstrated ability to work independently without any supervision from staff.
Be able to work in a calm and gentle manner in order to not upset the cats.
Loud noises, exaggerated gestures, running, and horseplay tend to disturb the animals and are not allowed.
Maintain good personal hygiene in order to prevent the spread of illness.
Have good decision-making skills with the ability to assess a cat’s agitation or early warning signals such as twitching
tail, ear position and sounds when being handled.
Have good reflexes. If a cat gets loose or exhibits agitated behavior, you must be able to quickly and safely secure the
animal in its cage or run quickly to inform a supervisor to help retrieve a cat.
Be literate: You must be able to read the cage cards and notes written on each cage that explain the history and
current status of each cat. You also need to be able to write observations and/or short descriptions of a cat’s
behavior after socializing.
Have excellent mobility and be able to participate in all areas of cleaning and socializing procedures. We adhere to a
strict cleaning and sanitizing protocol at each location, and our volunteers need to be able to participate in all facets
of both cleaning and sanitizing procedures. This may involve, bending, stretching, lifting, and actively moving about
the adoption room.
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Provide positive customer service skills: In our offsite adoption centers, you will be interacting with the public daily
and must be able to answer questions about our adoptions procedures, policies and have general knowledge of
Purrfect Pals’ mission. All volunteers must feel comfortable in this role and be able to represent Purrfect Pals in a
positive and accurate manner.
Attend volunteer orientation and onsite training
Make a minimum 5 -month commitment for a 2-3 hour a week shift. Adhere to the schedule you commit to and
follow the procedures for missing your shift.
Work amongst your volunteer group to find coverage for missing shifts.
If you anticipate no longer volunteering after your 5 month commitment, please alert your store lead with at least 2
weeks notice.
Follow guidelines for all volunteer job descriptions as outlined in the Volunteer Manual.
Support the mission and respect the policies of Purrfect Pals.
Wear a Purrfect Pals Volunteer T-shirt and nametag when volunteering.
Maintaining and keeping up to date your volunteer time in the volunteer database.
Safety
Because Purrfect Pals volunteers are treated as unpaid staff, we ask you to follow the same rules and policies as our
employees. Always observe the special safety rules applicable to your work area, as well as the following general rules of
safety:
Preventative Safety Measures
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Immediately report any injury, safety hazard, or property needing repair to your supervisor.
Do not use any substance if it is not clearly labeled on the bottle. Always ask if you have any questions.
Wash your hands before and after handling an animal, cleaning, handling dirty bedding or carriers. Always wash your
hands with a disinfectant soap at the end of your shift.
Do not handle any cat or kitten that is marked as “Staff Only”. (Arlington location)
Do not enter any “Staff Only” areas without permission from your supervisor. ( Arlington location)
Do not kiss or rub your face on any kitten or cat.
Use latex gloves when washing dirty dishes, litter pans or doing any cleaning.
Report to your doctor immediately if you are feeling unwell, especially if suffering from a fever, skin rash, cough or
watering eyes. Always mention to your doctor that you are in contact with cats at an animal shelter.
Do not smoke or allow others to smoke in the non-smoking areas. All of the indoor areas are considered nonsmoking.
Do not allow unauthorized persons to operate equipment or to have access to restricted areas.
If you are assigned to a task that requires protective clothing or shoes, use them.
Store all equipment and materials in their proper places.
Do not run or engage in horseplay.
Drive safely and courteously when operating a vehicle as a part of volunteering
If your duties include lifting heavy objects, do so with the appropriate equipment or ask for assistance.
Do not bring your own companion animals with you unless you have permission.
Any female volunteer that becomes pregnant should speak with her physician about continuing work due to the
exposure to cats.
Volunteer Job Description
RASKC Vet Clinic Volunteer (unpaid)
Regional Animal Services of King County (RASKC)
Positions that will soon be open…
PRIORITY POSITIONS:
• Sunday mornings (three hour shift). Some weeks not enough work is available.
• Sunday afternoons (three hour shift, 2-4pm or 3-6pm). Some weeks not enough work is available.
OTHER POSITIONS
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“On Call” Fridays through Sundays Seeking someone whose time is flexible to help out when regularly
scheduled volunteers cannot come in.
Job Objective: To provide cleaning services and logistical support to the Vet Clinic staff.
Why This Job Is Important: This work provides necessary infrastructure support for the healthcare of the
RASKC cats and dogs and also our spay/ neuter clinic.
Primary Job Duties:
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Cleaning instruments
Cleaning empty cages
Scrubbing the prep table and surgical tables
Dealing with the garbage, recycling, and towel bin
Sweeping and mopping
Folding towels
Wrapping surgical instruments
& related work
This job does NOT include…
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Does not include touching or handling any animals unless explicitly authorized by Vet Clinic staff
Does not include feeding any animals unless explicitly authorized by Vet Clinic staff
Does not include administering medication to any animals
Candidates who are best suited for this job:
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Enjoy and are good at cleaning and logistical work
Learn quickly
Respond well to directions from staff
Scrupulously adhere to rules and regulations
Like to multi-task in a fast- paced environment
Are comfortable working autonomously
Are comfortable working in an environment where there are minimal conversations
Maintain strict confidentiality
Are comfortable in a medical environment—not prone to becoming queasy
Easily accept the restrictions associated with this position
Have a strong interest in veterinary work
Location: the RASKC Vet Clinic at the shelter/ pet adoption center in Kent
Other Background:
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Vet Clinic volunteers assume any and all risks associated with zoonotic diseases that can be transmitted
from animals to people
Some candidates who complete the Vet Clinic Volunteer Orientation will be invited to participate in two or
three “tryout” shifts to see if there is a good fit.
Some preference is given to currently active volunteers whose performances have been exceptional,
especially fosters and/or volunteers on the Early Morning Cat Crew and Early Morning Dog Crew.
Training Required:
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RASKC Policies & Procedures training
Vet Clinic Volunteer Orientation
On the Job training provided
Other Requirements:
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Providing information to RASKC for a criminal background check with the WA State Patrol
Maintaining strict confidentiality about sensitive information
Adhering to all policies & procedures
Successfully completing an initial assessment period of three to six weeks
Preferred: Record of reliable attendance in any weekly volunteer position for at least six months
You might be asked to provide in a timely way to RASKC a copy of criminal background check that you
request from FBI
You might be asked to provide contact information for at least three references
Time Commitment:
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Because the workload in the clinic is variable, for Sunday shifts only you would need to call in each week to
see whether or not to come in (does not apply to Saturday shifts)
50 hours or about 16 shifts (or three hours every week for four months). Note: Work slows down
significantly from January- June.
Eligibilty
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Adults only
Not eligible for court-ordered community service.
No one with an inappropriate criminal history will be allowed to participate and/or other disqualifying
background.
ADOPTION ASSISTANTS-DOG
V OLUNTEER J OB D ESCRIPTION
TEAM DESCRIPTION
Adoption assistants work on Saturdays or Sundays when the shelter is open to the public. They assist in the
introductions between shelter dogs and potential adopters, answer questions about adoption and other
shelter procedures, assist the public looking for lost pets, and answer general questions about dog behavior
and care.
HOW CAN VOLUNTEERS HELP?
 Greet people who come to the shelter — Direct the public to the cats, dogs or other animals.
 Answer questions — Help the public understand adoption procedures, general dog behavior and care,
etc.
 Explain the cage cards — Help potential adopters read them and identify an appropriate dog for their
lifestyle.
 Help in Adoption Dogs Room — Volunteers help potential adopters get acquainted with a dog by
removing it from its kennel and escorting the potential adopters to the Canine Corral where they can visit
with the dog off-leash.
 Help in Main Kennels — Assist the public seeking lost pets.
 Provide feedback about potential adopters to shelter staff and/or team leaders.
VOLUNTEER QUALIFICATIONS
 Customer service skills and the ability/desire to work directly with the public are necessary.
 Volunteers must have the ability to communicate directly and work with shelter staff when appropriate.
 Volunteers need to pay attention to detail and have the ability to absorb and recall large amounts of
information.
 Basic dog handling skills are required.
 Volunteers must be able to stand/walk for the duration of the shift.
 General knowledge about animal care and training is helpful, but will be taught as appropriate.
TIME COMMITMENT
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Two shifts per month.
Flexible scheduling available! This is one of the few shelter programs where you do not have to commit
to the same schedule every week.
HOW DO I GET INVOLVED?
(Continued on Reverse)
QUESTIONS ABOUT THE SAS VOLUNTEER PROGRAM?
Contact Kara Main-Hester, Manager of Volunteer Programs
206-386-4293 office OR [email protected]
Attend Shelter 101 class (1 hour).
Sign-up for Safe Dog Handling during your Shelter 101 class.
Attend Safe Dog Handling Class (3.5 hours) and pass your evaluation.
Pick up Safe Dog Handling Evaluation from the pick-up box near the conference
room.
Congratulations! You are ready to start as an adoption assistant!
Contact the Adoption Assistant Team to schedule your shift [email protected].
ADVANCED DOG WALKING TEAM
V OLUNTEER J OB D ESCRIPTION
TEAM DESCRIPTION
This team sends volunteers to parks in the Seattle area every Sunday morning. The dogs wear “I’m Available
for Adoption” banners, promoting both the shelter and themselves. The goals of the program are to increase
public awareness about the shelter, increase dogs’ chances of adoption with the extra visibility, exercise the
dogs and increase their socialization.
HOW CAN VOLUNTEERS HELP?
 There are two different roles for the volunteers: promote the shelter (PR) and handle the dogs (dog
handler). These duties have been divided so that volunteers can become experts in each role.
The PR Volunteer
 Talks to the public and answers questions.
 Is outgoing, friendly, enthusiastic and educated about the shelter.
 Carries flyers and shelter information, treats, etc. and helps the dog handlers get water and pick up after
the dogs.
The Dog Handling Volunteer
 Is responsible for the safety of the dog and its interaction with the public and other animals.
 May answer questions, but the primary concern is the dog’s well-being, safety and comfort.
 Will have great dog-handling skills, and be able to read and pay attention to the signals a dog may be
giving off due to stress, anger, fear, etc.
VOLUNTEER QUALIFICATIONS
 You must have excellent dog-handling skills, so that the dog looks calm and in control. Since a lot of these
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dogs didn’t get the proper training and attention they needed before coming to the shelter, they may be a
little wild when walking (maybe for the first time) on a leash, especially with all the stimulation of being
out with you and other dogs at a park. As a result you have to be calm, confident and strong so that you
and the dog have fun and are excellent shelter ambassadors.
As one of the most public teams for the shelter, volunteers must have extensive dog experience and
training skills, great people skills and commitment.
Volunteers must have experience handling large, 40-lb. or larger, dogs. Shelter dogs are strong and
unruly, and only handlers able to manage these dogs will pass their evaluation.
Volunteers must be willing to handle the types of dogs at the shelter (including bully breeds).
Ability to walk 3.1 miles.
TIME COMMITMENT
 Must have a sincere commitment to the animals — if volunteers don’t show up in the morning, the
animals won’t get to go to the park.
 Eight hours of training plus 12 dog walking shifts that will take 6-8 months to complete.
 Volunteers must commit to two Sundays per month.
 The time commitment is from 8:45 a.m. to 12:00 p.m.
(Continued on Reverse)
Attend Shelter 101 class (1 hour).
(Note: Photos will be taken for identification badges.)
Sign-up for Safe Dog Handling during your Shelter 101 class.
Attend Safe Dog Handling Class (3.5 hours) and pass your evaluation.
Pick up Safe Dog Handling Evaluation from the pick-up box near the conference room.
Walk 12 dog walking shifts (~24 hours). Contact the Dog Walking Team to schedule your shifts [email protected].
Congratulations! You are ready to join the Advanced Dog Walking Team. Contact the team at
[email protected] to schedule your first shift.
Whatcom Humane Society
Volunteer Opportunity List
Job Title: Junior Volunteer Partner-Up Program
For students age 12 – 15 and their parent or guardian.
Time Commitment: Two hours per week. Firmly Scheduled.
Duties: Junior Volunteer’s provide much needed assistance to the WHS staff and help the animals
in many different ways (cats & small animals only). Duties may include:
- socializing animals
- spot cleaning kennels and cages
- washing and folding laundry
- sorting donated items
- shelter beautification duties
Qualifications: Must be at least 12 years of age. Children 12-15 must be accompanied by a parent
or guardian at all times! Completion of Volunteer Orientation and Animal TLC Training. Junior
volunteers should be:
- mature
- able to take direction and follow through with various tasks
- enjoy working with a wide variety of people and animals
- be able to work independently and in a team environment
- respectful of the animals and the staff
To Parents/Guardians: The Partner Up program requires the parent/guardian to attend all
training sessions with the Junior volunteer and work together in the shelter at all times.
Job Title: Cat TLC Volunteer
Time Commitment: Two hours per week.
Duties: You will:
- provide shelter cats with mental and physical stimulation
- provide socialization to shelter cats and kittens
- assist the WHS staff with the implementation of enrichment opportunities for shelter cats
- spot clean kennels and cages
- provide minor grooming and brushing
- provide toys, catnip and fresh blankets
Qualifications: Must be at least 16 years of age or in a Junior Partner Up team. Completion of
Volunteer Orientation and Cat TLC Training. You must:
- have a strong desire to improve the lives of shelter animals
- be patient and understanding with people and animals
- be willing to get dirty
-
be emotionally equipped to handle crowded conditions
have good physical strength and ability to carry and control animals up to 25 lbs
be able to work independently and adhere to all WHS safety and animal handling regulations
have an understanding of the necessity for euthanasia and show respect to the shelter staff
who are directly involved with the process
Job Title: Bunny Brigade/Rat Pack
(Small Animal TLC)
Duties: You will:
- socialize and play with rats, mice, gerbils, guinea pigs and rabbits
- provide minor grooming
- take rabbits to rabbit exercise pen and attend to the rabbit’s safety while in pen
Qualifications: Must be at least 16 years of age or in a Partner Up team. Completion of Volunteer
Orientation and Small Animal Training. You should:
- feel comfortable with small animals
- be willing to work with unsocialized or scared animals
- must adhere to all WHS safety and small animal handing regulations
Job Title: Dog TLC Volunteer
Duties: You will:
- provide shelter dogs with mental and physical stimulation and basic behavior training
- walk shelter dogs and socialize puppies
- assist the WHS staff with the implementation of enrichment opportunities for shelter dogs
- provide minor grooming, including brushing and bathing
- provide toys and fresh blankets
Qualifications: Must be at least 18 years of age. Junior Partner Up positions are not available for
dog TLC. Completion of Volunteer Orientation and Dog TLC Training. You should:
- have a strong desire to improve the lives of shelter animals
- be patient and understanding with people and animals
- be willing to get dirty
- be emotionally equipped to handle crowded conditions
- have good physical strength and ability to handle rambunctious animals
- be able to maintain control of dogs who routinely exceed 70 lbs
- be able to work independently and adhere to all WHS safety and animal handling regulations
-
have an understanding of the necessity for euthanasia and show respect to the shelter staff
who are directly involved with the process
Job Title: Veterinary Clinic Assistant (waiting list)
Time Commitment: At least three hours per week. Must be able to commit to one scheduled shift
per week.
Duties: You will:
- help prepare animals for surgery
- observe animals as they emerge from anesthesia
- prepare injections
- clean and sterilize surgical instruments and equipment
- assist with treatments
- administer medications
- assist the Veterinary Technician as needed
- restrain animals
Qualifications: Must be at least 18 years of age. Completion of Volunteer Orientation as well as
on-the-job training by veterinary clinic staff. You should:
- be comfortable working in a veterinary clinic setting
- have good physical agility and endurance
- have a strong interest in veterinary medicine and animal breeds
- be willing to commit to a weekly schedule
- be able to lift 50 lbs
Job Title: Animal Photography Team (waiting list)
Time Commitment: Two hours per week. WHS prefers if animal photography teams commit to
one scheduled shift per week.
Duties: You will:
- obtain high-quality digital photographs of adoptable animals
- assist staff in loading photos into database and on to the WHS website
Qualifications: Must be 16 years of age or in a Partner Up team. Completion of Volunteer
Orientation and Animal Handling classes.
You should:
- be a dedicated individual with digital photography and computer knowledge
- be willing to handle cats, dogs, and other small animals
- have patience and a positive attitude
Job Title: Foster Care Provider
Time Commitment: On-call as needed to provide temporary 24 hour care for orphaned, injured
and unweaned animals.
Duties: You will:
- provide all elements of care for foster animals including feeding, cleaning, grooming,
medicating and socializing
- ensure safety of foster animal at all times
- maintain communication with WHS staff regarding the foster animal’s progress
- provide nurturing and comfortable environment in your home for foster animals
- transport foster animals to and from the shelter for medical treatments, check-ups and to be
shown for adoption
Training: One-on-one meeting, training and home check with WHS Foster Care Coordinator.
Other education and training as required.
Qualifications: You should:
- be willing to take animals that may be sick, injured or with behavior issues into your home
- be able to make the commitment to provide specialized care if needed for short or extended
periods
- be able to work independently, but able to follow exact instructions
- own your own home or have written permission from your landlord
- be at least 18 years of age, or work under a parent/guardian in the home
- be able to administer oral and topical medications
Job Title: Special Events/Fundraising Volunteer
Time Commitment: Varies. Hours and times will increase during peak times before and after
events.
Events include:
Dog Days of Summer Fun Run/Walk & Festival
Masquerade Gala Auction Fundraiser
Woof & Whiskers Award Luncheon
Be Kind to Animals Month (May) – various events
Duties: You will:
- assist with planning and implementation of WHS fundraising and special events
- participate in assigned projects and tasks such as: solicitations of sponsorship and vendor
donations; invitation design and mailing; event planning and coordination
Qualifications: Must be at least 16 years of age. Completion of Volunteer Orientation. You
should:
- have excellent “people person” skills
- enjoy planning and working on events
- be detail oriented
Job Title: Community Outreach/Humane Education Volunteer
Time Commitment: Varies according to events & projects.
As a Humane Educator your job will be to get the word out about animals and animal issues.
Duties include:
- giving educational tours of WHS to groups of students
- leading group activities for community service groups
- assisting in teaching children about animal care issues
- a Humane Educator should also have the ability to communicate with
and feel comfortable around children ranging in age from 5-18
As an Outreach Volunteer you will act as an ambassador, educating the community on the services
and programs offered at WHS. Duties include:
passing out literature
answering animal related questions
soliciting donations
Qualifications: Must be at least 18 years of age. Completion of Volunteer Orientation and on-thejob training by WHS staff or volunteers. You should:
- possess excellent communication skills
- enjoy interacting with large and diverse groups of people
- be able to work independently or in a team environment
- have a concern for and a humane attitude toward the care and treatment of all animals.
Job Title: Clerical / Development Volunteer
Time Commitment: On-call to help with special mailings (i.e. newsletters, fundraising mailings,
license renewals etc.)
Duties: Assist fun and friendly Humane Society staff with important day to day operations. Duties
may include:
- typing
- stuffing envelopes
- collating materials
- making phone calls
- working with photo files
- photocopying
- filing
- doing data entry
- mailing items and other clerical duties
Qualifications: Must be at least 16 years of age. Completion of Volunteer Orientation. Additional
training as needed by qualified WHS staff or volunteers. You should:
- be detail-oriented
- be professional
- be a quick learner
- have legible hand-writing
- have a basic knowledge of office machinery and personal computers
- feel comfortable speaking on the phone
- be able to maintain confidentiality
Job Title: “Paws Awhile” Volunteer
The WHS eclectic gift shop (Fairhaven)
Time Commitment: Scheduled shift each week determined by need of volunteer staff.
Paws Awhile is located at 1200 10th Street in Historic Fairhaven and features new and quality used
items donated by the community. Proceeds from Paws Awhile go directly back to the Whatcom
Humane Society.
Duties: You will assist in the daily operation of the store by:
- providing customer service
- running the cash register
- accepting donated items
- answering the phone
- creating displays
Qualifications: Must be 16 years of age or older. Completion of Volunteer Orientation and onthe-job training by qualified Paws Awhile volunteers. You should:
- have excellent customer service skills
- enjoy working with the public
- be detail oriented
- enjoy working in a team environment
Job Title: Farm Animal Friend Volunteer
WHS provides housing and care for these animals at a 10 acre off-site facility located in Everson.
Time Commitment: Shifts scheduled weekly based on volunteer availability
Duties: You will:
- provide cleaning, care and socialization for a variety of livestock including, but not limited
to, horses, pigs, goats, sheep and cows.
- clean barn stalls and outdoor animal enclosures
- groom horses and other livestock animals
- feed animals
- exercise and socialize animals – does not include riding
- ground work duties available for the very seasoned/experienced volunteers only
Qualifications: Farm Animal Friend Volunteers must be at least 16 years of age (16-17 years
of age must be accompanied by a parent or guardian participating as a Farm Animal Friend
and Volunteer at all times) and have prior experience working with horses and other
livestock. Reliable transportation to get to and from the farm facility is necessary and volunteers
must understand the risk associated with working around large animals in barn and outdoor
environments.
Job Title: Maintenance Assistant
Time Commitment: Two hours per week – OR – on-call to help with minor repairs or projects.
Duties: Gardening, landscaping, laundry, windows, cleaning, painting, carpentry, plumbing and
electrical projects at the WHS facilities.
Qualifications: You must be knowledgeable in the area of maintenance you wish to provide. All
that is required for gardening/landscaping is a willingness to get a little dirty.
“With respect and compassion for all animal life, MEOW
promotes lifelong relationships between people and
companion animals, providing shelter and care for each
precious life until adopted into a forever home.”
ADOPTION SUPPORT
POSITION TYPE:
Voluntary
POSITION REPORTS TO: Volunteer Coordinator
POSITION SUMMARY: This is a volunteer position responsible for helping follow-up with adopters via sending out e-mail
surveys and/or filling the survey out for them by phone.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to):
•
•
•
•
•
•
Send out e-mail surveys to adopters from the Survey Monkey website at one week, month and year
Send out reminder e-mails to adopters who have not filled out their survey from the Survey Monkey website.
Make follow-up phone calls to adopters who have not filled out our e-mail survey or who do not have an e-mail and
complete follow-up surveys for adopters on the Survey Monkey website.
Using the results from the surveys, create statistics.
Other tasks as assigned by the management staff.
Does not require a consistent schedule or to come to the shelter
POSITION SPECIFICATIONS:
Required: N/A
Desired: Ability to work independently. Experience working with computers, specifically the ability to work with websites to
enter information and e-mail surveys to adopters. Ability to create statistics from the information collected from the surveys.
WORKING CONDITIONS:
The working conditions described here are representative of those an employee encounters while performing the essential
function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Subject to animal bites and scratches. Exposure to chemicals, prescribed drugs such as antibiotics, topical medications, etc, and
cleaning products. Exposure to zoonotic (animal transmitted) diseases.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the
essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Regular lifting to 10 lbs, frequent lifting to 35 lbs, and occasional lifting over 35 lbs with reasonable accommodations. Also
performs work in an office setting. Frequent walking, standing, bending, and stooping.
Approved:
Director
Date
Board President
Date
Page 1 of 1
Rev 1/2011
“With respect and compassion for all animal life, MEOW
promotes lifelong relationships between people and
companion animals, providing shelter and care for each
precious life until adopted into a forever home.”
MEET YOUR MATCH ASSESSOR
POSITION TYPE:
Voluntary
POSITION REPORTS TO: Volunteer Coordinator
POSITION SUMMARY: This is a volunteer position responsible for helping complete the Meet Your Match Feline-ality
assessment on cats that are up for adoption at the shelter.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to):
•
•
•
•
•
Complete the Cat Handling training course.
Complete the MYM Feline-ality Assessment training course.
Perform the MYM Feline-ality Assessment on cats that are ready to be assessed.
Other tasks as assigned by the management staff.
Must be available to come to the shelter to perform assessments while closed to the public before the shelter
opens or after the shelter is closed.
POSITION SPECIFICATIONS:
Required: N/A
Desired: Ability to work independently, be objective and observant of behavioral traits. Experience handling cats.
WORKING CONDITIONS:
The working conditions described here are representative of those an employee encounters while performing the essential
function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Subject to animal bites and scratches. Exposure to chemicals, prescribed drugs such as antibiotics, topical medications, etc, and
cleaning products. Exposure to zoonotic (animal transmitted) diseases.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the
essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Regular lifting to 10 lbs, frequent lifting to 35 lbs, and occasional lifting over 35 lbs with reasonable accommodations. Also
performs work in an office setting. Frequent walking, standing, bending, and stooping.
Approved:
Director
Date
Board President
Date
Page 1 of 1
Rev 1/2011
PAWS Wildlife Center Volunteer Job Descriptions
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P:\Volunteer Related\Application Packets\WL Center Job Description.doc
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Group or Company
Volunteer Opportunities
Thank you for your interest in bringing your business or community organization to PAWS to volunteer.
We appreciate your interest and could not do the life saving work we do without the help of our volunteers.
Your group will be an important part in providing some much needed muscle for our projects. We enlist
groups to help with grounds and maintenance tasks, and various other activities such as:
•
•
•
•
•
Cleaning
Painting
Helping with small building projects
Improving wildlife caging
Restoring habitat
• Spreading bark on our dog-walk or
wildlife interpretive trails
• Stuffing packets
• Sorting animal toys and food
.
These projects don’t include hands-on contact with the animals in our care, but they are all very important
aspects of helping animals in need.
Volunteers who help us with animal care go through extensive training and make a weekly commitment to
a volunteer position. If you’d like to help in this way, please read more about volunteering at PAWS on our
website at paws.org
Group volunteer guidelines
If your group is interested in volunteering at PAWS:
• Groups should consist of at least five,
but no more than 25 people. (Contact us
about accommodating larger groups.)
• Children should be at least 12 years old
and must be accompanied by an adult.
(Please give advance notice if there will
be anyone under 18 coming to help.)
• Volunteer projects can be scheduled
Tuesday through Saturday between
7 a.m. and 4 p.m.
• Please make arrangements at least two
weeks in advance of the date you are
requesting. Keep in mind that not all
dates will be available.
• There is a minimum three-hour time
commitment.
• Most volunteer work is done outside,
rain or shine. Please come prepared
with warm clothing.
• Dress to get dirty, because you will!
• Wear closed toe shoes to protect
your feet.
• Please carpool—our parking lot
is very small.
Your day of work will end with a tour of the facility so you can see what your hard work was all about.
Schedule your group
To arrange for your group to volunteer at PAWS, an adult organizing the group can call 425.787.2500 x818
or e-mail [email protected]. Thank you very much for your support and willingness to help. We couldn't
do our work without you!
PO Box 1037, 15305 44th Ave W, Lynnwood, WA 98046 | p: 425.787.2500
f: 425.742.5711 | paws.org
7-2011
Although group
projects don’t
include hands-on
contact with the
animals in our
care, they are
crucial to helping
animals in need.
PAWS, PO Box 1037, 15305 44th Ave W, Lynnwood, WA 98046 | p: 425.787.2500
f: 425.742.5711 | paws.org
7-2011

Volunteer Management Samples: Position Descriptions

Transcription

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