the Dodge theater - IPCI - International Polished Concrete Institute
Transcription
the Dodge theater - IPCI - International Polished Concrete Institute
Journal (6) Designers Corner (8) Case Study From Saturated to Shiny One polishers challenge to create a polished surface out of an oil-saturated facility. Exposing your Aggregate Options An exploration of the newest trend in polished concrete. Basic Bidding Principles A quick reference for beginning bidders. The Dodge Theater What’s inside: (2) IPCI News (3) The cutting edge (5) Tech tips quarter 1, 2008 An Architects Perspective: The IPCI Dodge Theater I04 © Tim Griffith IPCI The Journal EDITORIAL creative director: Sharon Harry associate editor: Shannah Frye staff writer: Rebecca Miller BOARD OF DIRECTORS president: co-chair: co-chair: director: Brad Padgett Daniel Padgett David Padgett Daniel Grady FEATURED WRITERS featured writer: Pavel Getov, Morphosis guest writer: Erin O’Brien, Perfect Polish ON THE COVER: A Special Thanks to NBBJ and (C) Tim Griffith for Dodge Theater images. NBBJ 223 Yale Avenue North SEATTLE, WA 98109 PHOTOGRAPHER: Tim Griffith: (415) 640-1419 To subscribe and become an IPCI member, please visit us on the web at www.IPCIonline.org or contact our membership department at 866421-9550. Article submissions should be sent to: IPCI Editorial PO Box 1174 Norris, TN 37828 [email protected] The IPCI Journal is published four times per year by IPCI, LLC, a subsidiary of Concrete Polishing Technologies. Opinions expressed are those by authors or persons quoted, and are not necessarily those of IPCI, LLC. All text and illustrative material is the copyright © 2007 by IPCI, LLC. To request article reprints, or reproduction permissions, please contact the editor at 865-494-7881. For additional information on articles, products or information within this magazine, please visit www.IPCIonline.org. p2: The IPCI Journal News from IPCI Shannah Frye IPCI would like to thank our 2007 Advisory Council Members for their continued participation in IPCI for 2008. We are also pleased to introduce our two newest members, Juan Porral of Grimshaw (New York, NY), and Pavel Getov of Morphosis (San Francisco, CA). This year, IPCI was pleased to host its annual Advisory Council meeting in Detroit, MI in December. IPCI left this years meeting with a renewed sense of purpose, and a motivation to ensure the growth of IPCI in 2008 to encompass more members, improve the resources we offer, and to provide more educational seminars. Be on the lookout in the upcoming months for the newest revisions to IPCI, from additional training opportunities, to increased knowledge and resources! Meet our advisory council Holly DuMont Dan Farmer Matthew Lutz is Scott Hatmaker graduated from currently works with Lawrence Technological Michael Brady, Inc., in University in 1991 with downtown Knoxville. a Bachelor of Science After graduating from degree in Architecture. the University of She now works for the Tennessee in 1982 with Daimler Chrysler AAME a bachelors degree Building Group and has in Architecture, Mr. been using polished Farmer has continued concrete in her projects for years. Holly has specializing in spec writing. In addition to being a member of AIA, he is a member been an AIA member since 1996. of CSI, and holds a Construction Specifier Certification. Assistant Professor, School of Architecture and Art at Norwich University in Northfield, Vermont. After receiving his Bachelor of Fine Arts at the Historic Preservation, Savannah College of Art and Design, he went on to receive his Master of Architecture, Virginia Polytechnic Institute and State University. Juan Poral, of Grimshaw, received his Master of Architecture degree from University College London, after receiving his bachelors with honors from the University of Nottingham. Mr. Poral joined Grimshaw in 1996, initially working on the competition winning proposal for Fundacion Caixa Galicia Arts and Cultural Center, in A Coruña, Spain. Juan moved to Grimshaw’s US office in 2001, working as Project Architect on the Miami Intermodal Center project in Miami, Florida. graduated from the University of Tennessee College of Architecture and Design in 2001 and is currently working as an intern architect for 3g Studios Architecture and Planning in Knoxville, TN. Pavel Getov received a Master of Architecture degree from the Southern California Institute of Architecture (SCI-Arc) in 1993, and a Diploma of Architect from the Higher Institute of Architecture and Civil Engineering, Sofia, Bulgaria in 1988. He has worked with Richard Meier and Partners, NBBJ and currently with Morphosis on numerous nationally and internationally recognized projects. Exposing your Aggregate Options A New Level of Tailored, Mosaic-Inspired Flooring by Erin O’Brien, Featured Cutting Edge here are few flooring applications in the industry today that are as unique and adaptable as the polished concrete market is becoming. Though aggregate exposure levels, sheen choices, and color application allow for endless options, the latest trend today allows the designer to be even more selective and creative with their visualized end-result. This latest trend is the application of architectural aggregates and selective glass additives to create a completely customized, mosaicinspired floor. A few examples of some of these visions are to use the chosen architectural aggregates in a specific placement to coordinate with permanent fixtures in the building. Often these fixtures are pillars, walls, or shelving units. It is a popular choice for designers to have the aggregates disperse along the edges of these fixtures, resembling a gradient that radiates out from underneath them and seamlessly blends into the rest of the floor. One designer recently requested a look reminiscent of “polished rocks washed up along the edges of the water, blending into the fine sands of a beach.” To create this look, a cream finish was selected, with granite chips dispersed in the specified space, ranging in size from 9/16” to 3/16” evenly broadcast along the walled areas of the room. The granite chips selected ranged in color from charcoal to burnt umber, while the concrete blended well in its natural grey. As with border stripes and colored areas, these specialty aggregates can be used to delineate areas and separate spaces. For example, in a retail grocery chain, one custom- er considered using different hued architectural aggregates to create a fun traffic flow for shoppers in their store, fading one shade of green aggregate in the produce area into a different hue in aisle ways. This created a “path” for shoppers. These types of area delineations are increasing in popularity, and it is increasingly common in polished concrete design to see impressive mosaics in lobbies of hotels or airports to create a grand entrance. The choices of colors and composite abound, with varieties and shades in different ad mixtures becoming more abundantly available. Each choice will offer a different look. Glass shards have become very popular, and are perhaps one of the most bold, with endless color options. Glass shards work very well for striking designs, and are available in sizes ranging from 1/16” to 1/2”. The polished glass is going to provide a very bright, glistening look, and will help achieve a high reflectivity. Quartz is another colorful option, though is slightly more subdued when compared to glass. It is available in a spectrum of shades, and can be polished up to a very high sheen or used in matte and satin finishes for a more subtle look. Granite and marble continue to be very popular choices, and their color pallet is perhaps the most neutral and modest. As with quartz, their sheen level can be as high or as matte as desired, but these will give the most naturalistic of appearances. Any stone can be used to make a designers creation come to life, but to get the best variety on the floor, a blend of architectural aggregate sizes is encouraged to give the floor visual interest and character. Also, careful planning and coordination are required to ensure the installation of the details are correct. Detailed specifications and drawings will help to communicate the designers vision to the installers, and prevent miscommunication. It is suggested that the drawings include specific coordinates and precise illustrations to lay out the exact pattern of the design. Along with the drawing, it is recommend- ed that the designer, concrete installer and the general contractor meet prior to the work commencement to clearly communicate the project expectations and make certain there is no confusion in the Continued on page 4 p3: The IPCI Journal Exposing your Aggregate Options Continued from page 3 interpretation of the drawings or in the placement of aggregates. In the specification, it is necessary to use a general (non-architectural or decorative) aggregate in the mix design to provide the strength of the concrete. This general aggregate will need to be pushed down into the concrete mix with a mesh roller to prevent it from surfacing during the grinding steps of the polish. After the floor has been bull floated and pan finished, the architectural aggregate will then need to be broadcast on the surface according to the architectural drawings. Once the specialty aggregates are placed, the slab will need to be again bull floated, then worked with a Fresno trowel. It is best to cross float the slab with both floats. Lastly, it is imperative when placing specialty aggregates in design work at the surface of the concrete that proper testing of FF numbers are p4: The IPCI Journal used to ensure the flatness of the floor. Low spots in the floor may prevent polishers from adequately exposing the aggregates, leaving an inconsistent finish. With unparalleled flexibility and creativity, as well as a bit of care in placement, the trend for mosaicinspired flooring will continue to flourish. As the aggregate varieties advance, so will the convergence of techniques in their use in polished concrete, untying designers from any limitations in the vision of their floor. Basic Bidding Principles A Quick Reference for Beginning Bidders By Sharon Harry, Featured Tech Tip ore work does not necessarily equal more money. There are many disadvantages to overzealous bidding, and over or under inflated prices per square foot. If your bids come in too low to make a profit, you lose money. If your bids come in too high, you lose money because you are not awarded the job. Bidding and quoting is a fine-line between sink and success, and carefully analyzing where your bid numbers come from will help you to balance this fine line. Qualify BEFORE you Bid: Bidding is a lot of work. From compiling data, reading plans, pulling the leads-all of these tasks require a time investment. It is important, especially when growing a small business, that all effort is used in the most profitable way possible. One of the mistakes often made by beginning companies is bidding too many jobs and not being awarded enough of them. Qualifying your projects and your customers before submitting a quote or bid allows your business to become more productive, and helps to improve your success rate. • • Is polished concrete right for your customer? What polish level can this customer afford? (Take cues from the maintenance and landscaping of their building. How much money do they invest in their appearance?) How complex is the project? Do you have the proper machinery and experienced staff? You don’t want to hinder yourself from bidding, but prioritizing your leads and first bidding on the ones that you are most likely to land is a good strategy. Keep track of your bid vs award ratio, and adjust your bidding methods accordingly. be sure to assess the floor BEFORE even considering putting a bid in. On new construction projects, this isn’t possible, but even then, be sure to protect yourself with clauses in the contract regarding quality assurance for the flatwork. Ensure that whoever walks the floor is extremely competent, as your entire bid will be based on their analysis. Whenever possible, have them bring back numerous photos and samples of the floor. A simple misdiagnosis of a coating can cost thousands of dollars in increased labor time, tooling, and productivity. Ensuring that risk is analyzed in the price, and that customers expectations are clearly understood and set, will reduce the threat of having unpaid debt at the end of a project. A seasoned sales person went out to bid on a large project. He ensured there was plenty of light, and carefully walked the entire floor, documenting any problem areas or patchwork that would be necessary. He pointed out everything to the customer that would require additional work, and returned to the office confident in his evaluation. The polishing firm was awarded the project and several months later, their laborers were sent out on the job to perform the work. Immediately a problem arose. The coating which was supposed to be a thin, easy-to-remove paint, turned out to be a rigid layer of mortar underneath a thin, easy-to-remove layer of paint. Not only was the customer surprised at the additional cost, but the company required quite a bit more time to complete the project. Luckily, the polisher had established a good rapport with the firm, and was able to redeem itself. However, costly mistakes such as this one can be extremely harmful, especially to small businesses starting out. Budget your Project Costs: If you do not fully understand what a job is going to cost you, you don’t know how much money you will need to make to be profitable, making the entire bidding process a guessing game. A form or checklist can be very handy when calculating these numbers, as your cost does not only include tooling and labor, but also includes the cost of travel, fuel, and equipment depreciation. A realistic approach to these numbers is always best, but be sure to include a healthy (but not exuberant) overage in case of unexpected challenges. It is also a good idea to keep track of your actual costs on every job, and to analyze your projections versus real costs, so you may fine tune the exactness of your future projections. More complex = more risk. Complexity Considerations • Stress of the Floor • Access to the Floor • Coatings • Edgework Required • Unrestricted Access • Aggregate to be Exposed Calculate your Profit: No one goes into business to break even. Making a profit is always the • first objective for business. WhenJob Complexity & Risk: If being awarded a complex project means ever bidding or quoting a job, it is • you will have to turn down easier, more important to calculate where your profitable projects due to the time invest- profit margin should be to ensure the ment required, you may want to take a success of your business. moment to consider this. Some projects • that are complex, especially high profile Calculate your gross profit: jobs, may be worth the additional effort if Total Revenue – Cost of Sales = you can gain marketing and publicity, but if Gross Profit taking on a complex project means monopAssess the Floor: olizing all of your resources to accomplish Always, always, always know what you the task, ask yourself, am I passing up Continued on page 11 are walking into. Whenever possible, more revenue? p5: The IPCI Journal The Dodge Theater A High Design Polish, Both Durable and Affordable By Pavel Getov, Morphosis Architecture, Featured Designers Corner hen I discussed with IPCI what would be the best topic for an article regarding my experience with polished concrete as a designer, we decided that it would be best to focus on a single project. Looking back for a building that best represents how polished concrete can be a core design feature to achieve high profile architecture, yet still keep the budget on track, the Dodge Theatre quickly came to mind. Designed by NBBJ and built by Target General, the 180,000 sq.ft. Dodge Theatre was completed in 2002. It was envisioned by the client, Theater Development Management Group, to fill the need for a mid-size venue in Phoenix that could accommodate a variety of functions: rock concerts, stand-up comedy, Broadway and off-Broadway shows, opera, and even boxing and anniversary gatherings. The flexible auditorium adapts to each function through a variety of mechanized devises, such as operable walls, flexible seating configurations and adjustable areas of the floor, varying the arena’s capacity from 2000 to 6000 viewers. The lobbies provide additional assembly space for table seating, exhibitions and retail. Of course, the task was to find a design strategy that would achieve such a high profile public space while still remain on budget - an indispensable requirement for the financial success of this kind of venue. Through the design process, the design team was able to convince the owner that the high-end materials that he expected, such as limestone for the walls and marble for the floors, would not be compatible with the $29 million construction budget and we would have to start looking for a new kind p6: The IPCI Journal of aesthetic. Instead of lime stone for the façade, wood flooring for the auditorium, and marble for the lobby floors, we proposed metal cladding and exposed concrete flooring. Polished concrete is an excellent material for an auditorium floor. It is easy to maintain, it is durable and it is not expensive compared to other traditional finishes. Additionally, it does not necessarily contradict the acoustical requirements. In this particular case it actually helps with the sound for rock concerts, where the “this-one-goes-to-eleven” degree of loudness is in fact welcomed. Any negative echoing effect can be mitigated with the use of upholstered chairs. Furthermore, the savings from going with polished concrete in lieu of wood flooring or expensive carpeting was used to upgrade the seating to the level expected from patrons attending the opera or Broadway show performances. While the use of polished concrete in the auditorium space is significant, the most successful material selection for this project without a doubt was for the grand lobby, a fifty-foot tall space, glazed floor to ceiling. The floor of this prominent interior public plaza was initially intended to be terrazzo. As the project progressed, while we were selecting the right for the job terrazzo subcontractor, the designers from NBBJ and the contractors from Target General found out that the local aggregate used in the structural concrete is naturally colorful. The red, yellow, green, even blue pebbles are normally overwhelmed by the grayness of the cement. However, we began to ask, what it would look like if instead of gray, we used white cement for the structural slab at the lobby area? After consulting with the rest of the design team and establishing that there would not be other implications on the structure, we started experimenting with the material. Three samples of concrete slab mock-ups, about 4’ x 4’ each were poured at the job site. They were each ground to a different depth, 1/8”, 1/4” and 1/2” respectively. The grinding revealed the richness of the natural aggregate with a different size and pattern at each of the samples. The one with the 1/4” deep grind was selected because of its balance between the color and size of the pattern and was applied to the entire lobby of the project. After the structural slab cured for approximately four weeks, the initial grinding was performed to remove surface fines and exposed aggregate. Portland cement grout was troweled onto the surface to finish the voids, followed by finer grit diamonds, until a polished, terrazzo-like surface was achieved. While successful, the process was not without surprises. Once the entire floor was polished, we noticed an irregular, footstep-like pattern while inspecting it from the balcony of the upper deck. Eventually it was discovered that one of the installers had forgotten a tool while pouring and went back to retrieve it. Although the surface was perfectly smooth and shiny, the pattern was different since the larger gravel had been pushed down where he had walked. There were no more than a dozen of the steps imprinted and even though they were not visible except from a particular spot on the very last balcony, we decided to fix it. A local artist was invited to hand paint the missing gravel spots in the damaged areas. Continued on page 11 Project Profile: Name of Project: location: Dodge Theatre Phoenix, AZ total floor area: number of floors: client: 178,000 5 Theater Development Mgmt Group/ America West Arena architect: interior design: General Contractor: Flooring: NBBJ NBBJ Target General advance terrazzo Dodge Theater I10 © Tim Griffith p7: The IPCI Journal From Saturated to Shiny A Challenging Polish on an Oil Saturated Floor By Rebecca Miller, Featured Case Study ischer Canada, a world-wide manufacturer of stainless steel tubing, supplies many industries around the globe and prides itself on providing the best possible products and processes to clients. High profile customers such as GM and DaimlerChrysler tour the facilities on a regular basis, so it is important for Fischer to not only be state-of-the-art, but look the part as well. With a combined total of 320,000 sq. feet under roof, flooring plays a huge role in overall appearance and functionality. Fischer Canada utilizes polished concrete for ease of maintenance, cost-effectiveness, aesthetic value and, most recently, the application solved major flooring issues in a facility remodel. The first time Fischer Canada used polished concrete was in July 2006 when the untreated concrete flooring in the aisles of their Waterloo, Ontario, facility was becoming problematic. “We weren’t p8: The IPCI Journal happy with the floors,” recalls Tom Prell, Fischer General Manager. Due to the oils and stainless steel chips created by the manufacturing process, the floors were, as Tom relates, “In really rough shape… and extremely difficult to keep clean.” He goes on to explain that the company spent a lot of time and money to clean the flooring. “We would have it scrubbed during the Christmas holidays, but it was expensive and basically a futile effort.” In addition to the time and expense of maintenance, there was a major aesthetic problem with the flooring. Prell says,” It was dirty … not the image of a state-of-the-art automotive building.” BNE Contractors, a Kitchener, Ontario-based company, specializing in resurfacing concrete flooring helped Fischer resolve their flooring issues by cleaning and polishing the concrete in problem areas. “BNE had our solution,” says Tom Prell, “the floor was vastly improved … in tip-top condition.” Impressed by the difference in maintenance and appearance from their first facility, Fischer decided to call BNE for their next facility expansion. Upon acquiring the new building, they discovered oil damage to the existing floors. “They didn’t want to use epoxy over the concrete due to inherent problems with coatings,” says Chris Henderson, who goes on to explain that because of all the oil, an epoxy coating would have been a disaster. Though the proximity of location was ideal, the building—and especially the flooring-- needed major remodeling to suit its new owners. The concrete slab was in disrepair; heavy damage from excessive oil saturation, pitting, joint cracks, and slab undulation plagued the building. Additionally, the soaked-in oil had softened the concrete. In order to create a facility that matched the state-of-the-art company, the floors had to be overhauled. The building was formerly a screw machine shop and the floor was, as Prell relates, “Soaked in oil… so slippery it was like an ice rink… quite a mess. We called in BNE to do their magic.” General Manager of BNE Contractors Chris Henderson recounts his first impressions of the situation: “The screw machine shop used a tremendous amount of oil…there was so much saturating the floor that it looked shiny and slick. It was the most oil I’ve ever seen on a floor… we had to proceed with caution.” the slab,” says Paul Giangualano, Operations Manager and Fischer project leader. BNE recommended spin-jetting because, as Paul says, “The floor was covered in 1/4” of standing oil; it was a huge problem and tough to walk in,” Spin-jetting is an industrial Many contractors cleaning process that uses might have looked high-pressure water to remove coatings such as at the floor as a lost cause, but not BNE. resins, grease, and epoxy. The company with On the Fischer project, the 15 years of combined goal was to remove large experience and 30 volumes of oil from the top restoration specialists surface of the concrete knew the job was big, slab. Using spray patterns but had the tools and and rotating spray arms, the skills to tackle the project. Chris explains: spin-jetting machines inject the slab with “This project took a lot of specialized very hot water, at pressures exceeding knowledge…in complexity level it was 5,000 psi. Chris Henderson explains close to a ten. It took all the knowledge that in conjunction with detergents, the we had and some we didn’t!” spin-jetting emulsifies and suspends oil, pulling it out of the slab. The spin-jetting removed the initial heavy oil saturation, Before the team could even consider polishing the floor, there was the oil to and allowed the team to come in and contend with. “The oil had been there 10 start the remediation process. BNE_polishedConcrete_7x4.8125:Layout 1 1/16/08 1:37 PM Page 1 or 15 years…went nearly right through Epoxy removal was the next step as the screw machine shop had installed extra coatings in high traffic areas. “There was about 2,000 sq. ft. worth of traffic topper,” says Paul Giangualano, so BNE used coating removal tooling, including a diamondbladed ShaveMaster, to scrape the floor. Paul explains that the removal was not exactly easy saying, “1/4 inch of epoxy removal is an art.” With the floor’s surface prepared, BNE started grinding with a rectangular medium-bond 40-grit diamonds to open up the floor. They soon discovered that the concrete had been tremendously softened from the oil. “We had to switch to a round 40 grit for soft concrete,” says Henderson. However, before they did, the team had to tackle pitting, cracks, and joint repairs. Continued on page 10 POLISHED CONCRETE FLOOR SYSTEMS retail commercial industrial 519 743-7324 www.concretepolishing.ca p9: The IPCI Journal From Saturated to Shiny Continued from page 9 Some heavily pitted areas needed shotblasting to prepare the divets to be filled with clear epoxy. Giangualano explains that due to the oil still in the slab, the team had to get the epoxy primer in immediately. “We couldn’t just wait around or until the next day,” he explains. Cracking and joint repairs called for two types of fixes, depending on the extent of damage. BNE used semirigid Polyurea on up to 3/4” divides. Over 3/4” required a mortar mix . Several of the joints were so damaged by oil that they had to be cut out before they could be filled. Henderon explains, “We needed to cut deeper to get to white concrete.” Post floor-repair, it was time to get back to grinding—this time with a harder tool. Chris says that there were undulations of slabs poured at different heights. Between the oil issues and the height variations, BNE ground between 1/4 and 3/8 of an inch to get to sound concrete. The second 40-grit revealed a new problem. “Every time we would grind, more oil would come up,” says Chris, “so after each pass we had to for Polishers p10: The IPCI Journal degrease the surface.” Using a powerscrubber and citrus-based detergent, BNE cleaned up the excess oil. Due to the amount of oil and the subsequent softness of the concrete, Paul Giangulano explains that they decided to put down a lithium based product to pre-densify the surface. Though it is not a usual step in BNE’s polishing process, Paul says they thought it would be best because, “Hard gets better results. The tighter the floor is, the less oil leaks out.” They degreased again, and then got right back to polishing with a medium-bond 150-grit. Another power-scrubbing session was followed by a 100-grit—then they laid down a sodium silicate densifier. The final passes with 200, 400, and 800grits were interrupted by intervals of degreasing. “All in all we did 6 or 7 passes with the power scrubber,” says Chris Henderson. After a finish with a raw power-washer, the floor was complete. Though the project had a lot of complications for onsite management, it took BNE only five days of working around the clock to take the Fischer building from oil field to warehouse-ready. Paul says it wasn’t easy but, “Luckily, I have capable guys working for me who are well-versed in turnaround.” He continues, “The results are fantastic … a night and day difference from the beginning.” Tom Prell of Fischer concurs. “The floors are in great shape. They reflect light, look bright and clean … they give a totally different optical impression.” He also comments that the maintenance has proven to work well for them as any tire marks or spills wipe right up. He says that no matter what happens throughout the day it only takes one cleaning during the night shift to get them back in mint condition. “It’s a greatly improved aesthetic, no doubt about it.” for Architects The Dodge Theater Continued from page 7 The lesson learned is not that art is the solution to all construction mistakes, but rather that involving the concrete installer is crucial for a successful implementation of the polished concrete surface. The polished concrete flooring of the Dodge Theatre is the first interior feature that prepares the visitors for the magical performances in this outstanding venue. It is seen through the glazed lobby walls as a natural but cultivated extension of the concrete sidewalks and plaza surfaces of the exterior. It enhances the daylight and reflects the shine of the city lights on a show night. white cement. Through cooperation among the architect, contractor, and owner in the effort to provide a building on budget, yet with a high quality and outstanding architecture, the process of finding a design and construction solution deriving from the richness of the local materials, set the tone for the rest of the project, and for other projects to come. Its dramatic effect was entirely achieved by inventively using the natural color aggregate and paying a small premium for the Bidding Basics Continued from page 5 Ensure you Cover Overhead: Just bidding your project costs plus profit will not make your company profitable. All of the time and effort made toward keeping the doors open also needs to be accounted for, and your margins must be sufficient enough to absorb these costs, such as your nonbillable labor (i.e., accountants, salesmen, etc), insurance, rent, supplies, etc. Understanding what it costs you to keep your business operating will help you to bid responsibly, and as competitively as possible, without hindering your profit margin. This calculation should be done frequently (at least once a year) as inflation, increased purchases, and business growth or shrinkage occur. Non-Billable Overhead / # of Billable hours in a year Include Line Items & Extra Charges: Be sure your quotation and subsequent contract have clauses in them identify- ing any areas of concern. Though you may have a wonderful rapport with the GC and the flatwork installers, it will never fail that once the actual polishing begins, you will come across something unexpected. Be sure to include line items for any expenses that may arise, such as multiple mobilizations, additional patchwork required, repair after project completion due to damage from other contractors, etc. Going the extra step to document any of these line items could save you down the line! Set your Customers Expectations: Natural variations in the floor that are unavoidable and commonly considered part of the character of the polished floor can become seen as imperfections by the perfectionist client, and can cause much more labor to meet that client’s expectations. Throughout the entire bidding process, from initial meeting, to the assessment phase, to the actual polish, be sure to take the time to speak with your client and educate them on the polishing process. Do not be afraid to point out problem areas and discuss your customers expectations. When you present a mock-up sample to the client, do they understand the overall aggregate may have a charming, mottled appearance, or are they expecting only small aggregate throughout the slab? A customer decided to have his warehouse area polished to a high sheen for a rehab project. The polisher assessed the floor, carefully pointing out several low spots in the concrete that would result in a lower sheen level. The customer understood, and moved forward with having the polishing done. At the completion of the project, the customer noticed that the sheen level in the low spots was not quite as glossy as the remainder of the floor. Disappointed in this, the customer complained. Luckily, the polisher had documented the numerous conversations he had had with the client regarding these spots, and once reminded of these conversations, the customer was satisfied. p11: The IPCI Journal Have you tried our Metal Bond Diamonds? Aggressive and affordable, we dare you to compare We think you’ll like the results! Take advantage of 10% off our standard metal bonds through March 14th! Contact us at:10#PYr/PSSJT5/ rXXXHPDQTDPN 10% discount off list price metal bonds applies to16, 40, 80, and 150 grits. PO Box 1174 Norris, TN 37828 ph: 865.494.7881 Toll Free: 1.866.421.9550