bangkok-air-updated-edited-case study

FinesseMBS
TM
Case Study
Cost Optimisation in M-billing using
Finesse Platform
Business Model - Regional
Operations - Domestic | International
Fleet Size - 27
Destinations Fly - 23
The Client
A Tier 3 airline operating in the Asia-Pacific region,
including Thailand, Myanmar, Laos, Cambodia, Malaysia,
Singapore, India, Bangladesh and Maldives.
Business Challenges
The airline’s miscellaneous billing processes were manual
and decentralized, leading to inefficiencies, invoicing
errors and revenue leakages. It wanted to automate the
inward and outward billing (ICH+bilateral) for two
reasons:
This process delayed the service-to-invoice cycle time,
thus impacting cash flows. The probability of misplacing
or losing charge notes was higher, leading to revenue
leakage.
Accelya’s Solution
The airline selected Accelya’s FinesseMBS™ to improve its
process efficiencies through automation and become SIScompliant. As Accelya is the industry leader in
miscellaneous billing area, the airline outsourced its
entire outward and inward billing process to the company.
§
Improve billing efficiency and plug revenue leaks
§
Achieve SIS compliance
Current processes
The airline’s existing processes were cumbersome. For
example, inward invoices were processed in a
decentralized manner, with invoices being distributed to
the various cost centers for approval. After approval, the
invoices were sent back to the main office for final
approval.
The physical distribution of invoices and manual
verification slowed down processing and increased the
chances of invoices and attachments getting misplaced or
lost.
The case was similar with outward billing. Charge notes
were physically sent from various departments to the
central office for raising bills. The central team then
raised the bills as per the details on the charge notes
without any verification.
The Accelya team set up accounting processes as per the
airline’s chart of account structure and rules for revenue,
expense and taxes. The result was a considerable
reduction in manual efforts and elimination of errors.
The workflow was set up to auto-distribute all inward
invoices to the users concerned for approval. This reduced
the time needed to process the invoices and ensured that
no invoice was lost or misplaced.
The Accelya team captured details of charge notes and
then routed them for approval.
Thorough quality checks were performed at every step to
capture any missing data for charge notes for lounge
billing, mishandled baggage and any other service. This
ensured that all services provided by the airline were
invoiced.
Benefits to the Airline
Early SIS compliance
§
Automated billing processes, leading to improved
§
efficiency, reduction of errors and manual intervention
The airline was able to handle any increase in invoice
§
volumes with ease since it was outsourced to Accelya
Quality checks and governance ensured that results
§
were accurate, timely and complete
Billing was done on time, irrespective of whether it was
§
a public holiday / weekend for the airline
No overheads in training resources or development
§
costs due to changes in industry standards
About FinesseMBSTM
FinesseMBS is a SIS-compliant solution that streamlines
miscellaneous receivables and payables. Using a single,
integrated invoicing and settlement process, FinesseMBS
standardises billing and accounting practices across
business units. The highly automated solution improves
productivity by reducing manual work, increasing
invoicing speed, and minimising errors and leakage. A
powerful contract management engine helps airlines
effectively manage pricing contracts and prevent revenue
leakage.
About Accelya
Accelya is a leading provider of financial and business intelligence solutions to the Airline and Travel
industry. Accelya helps airline and travel companies manage their financial processes and gain
insights into their business performance.Accelya’s expertise spans across all critical airline financial
processes – BSP Processing, Revenue Accounting, Audit & Revenue Recovery, Card Management,
Miscellaneous Billing, Cost Management and Business Intelligence. Accelya partners with airlines
right from the time a ticket or an air waybill is issued, all the way through its entire financial life
cycle, until the data is converted into actionable decision support.
With over 200 airline customers, our operations are spread across 9 countries and we employ over
2000 professionals worldwide.
Contact
For more information about Accelya, contact [email protected]
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IT Company
of the Year
2014
IT for the
Air Cargo Industry
2014
Jun 2014
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