Netwise

N e t w ise
M obile a n d w e b t e x t com m u n ica t ion
N FTH W or k sh op, Re yk j a vik M a y 2 0 0 5
Be t here, everywhere
www.net wise.se
Te x t a n d voice ove r I P: m obile a n d w e bb
Focu s
1. Cent ral plat form wit h gat eways
2. Types of calls wit h web and m obile based client s
3. Voice Carry Over and Hear Carry Over
Be t here, everywhere
www.net wise.se
Pla t for m se t u p du r in g t h e t r ia ls
Text Relay Service
Internet
Telephone
Network
Web Client (text and voice)
Downloads via the web
A
B
C
D
E
F
G
H
SELECTED
ON-LINE
Textphone
Gateway for
text and voice
Marvin MMX
server
MTX client
• GSM/3G
• Text
Be t here, everywhere
www.net wise.se
W e b clie nt
Sum m ary
¾ Regist er and log- in
¾ Feat ures
¾ Types of call: t ext phones and m obile t ext client
Com m unicat ion
¾ Charact er- by- charact er in real t im e
¾ Text and voice
Be t here, everywhere
www.net wise.se
M obile t e x t clie n t
Sum m ary
¾ Regist er and log- in
¾ Feat ures
¾ Types of call: t ext phones and m obile t ext client
Com m unicat ion
¾ Word- by- word or chat
¾ Text
Be t here, everywhere
www.net wise.se
Tr a dit ion a l t e x t ph one s
Sum m ary
¾ Text and voice ( VCO, HCO)
¾ Types of call: web client and m obile client
Com m unicat ion
¾ Charact er- by- charact er in real t im e
¾ Voice ( VCO, HCO)
Be t here, everywhere
www.net wise.se
Pilot t e st
Types of calls
¾
¾
¾
¾
¾
Web < < > > web
Mobile < < > > m obile
Web < < > > m obil
Web > > t ext phone
Mobile > > t ext phone
Be t here, everywhere
www.net wise.se
M M X M ult iM e dia e Xch a n ge
Ba ck gr ound in for m a t ion
a nd cur r e nt inst a lla t ions
N ETW I SE I N SW ED EN
Be t here, everywhere
www.net wisecorp.com
M M X a t a gla n ce
MMX
ISDNvideophone
Multimedia services
(relay, e-learning,
Interpreters, etc.)
Textphones
Mobiles
GSM/GPRS,3G
Video and text
gateways
Telephones
SIP-video, text and voice
Be t here, everywhere
www.net wise.se
Te ch n ica l ove r vie w
Server:
¾ MMX is a plat for m for m ult im edia serv ices.
¾ Build using a Java applicat ion server
¾ A com plet e m ult im edia soft swit ch for v oice, video and t ex t
¾ The VoI P prot ocol used is SI P and H.323.
Client :
¾ Java m ult im edia client
¾ Web- based client
¾ Mobile t ex t client
¾ OR any SI P or H.323 phones or videophones
Gat eway s:
¾ Radv ision ( I SDN, 3G, v ideo and voice)
¾ Cisco ( V.21 t ext phones, VoI P)
¾ Eicon ( V.18 t ext phones)
¾ Ericsson ( 3G)
Be t here, everywhere
www.net wise.se
Ca ll ce n t e r fe a t u r e s
9 Call dist ribut ion ( ACD)
9 One plat form < > several services ( skills- based rout ing)
9 I nform at ion t o call cent re agent s
9 Can be int egr at ed int o t he organisat ion’s PBX
9 Charging and st at ist ics ( CDR)
9 Call cent re m anager
Be t here, everywhere
www.net wise.se
Vir t u a l m u lt im e dia ca ll ce n t r e
Web client,
videophones
(SIP/H.323)
Service 1
Telephone network
(PSTN, GSM, UMTS)
Internet
Internet
gateway
Service 2
Agent - service 2
(home office)
Customer support
Be t here, everywhere
www.net wise.se
M M X in st a lla t ion s
¾ DK: TDC – Relay services
¾ SE: Eniro, Nat ional Labour Aut horit y, Nat ional Aut horit y for
Special Schools, Count y Governm ent s of Örebro and St ockholm
¾ FI : Novacall – Relay services
¾ ES: Am ena
¾ UK: Brist ol Universit y, ProVu
New Proj ect 2005
¾ Nat ional Post and Telecom Agency – int ernet - based t ext
services, replacem ent of 12.000 old t ext phones.
Be t here, everywhere
www.net wise.se
Cu st om e r : Sw e dish Vide o Re la y Se r vice s
Financed by the National Post and Telecom Agency
SIP videophones
3G Mobile
Telephone network
PSTN/ISDN/GSM
UMTS
MMX Web client
Internet
Radvision/3G
Radvision/ISDN
ISDN videophone
Be t here, everywhere
Sign Interpreter
Marvin MMX
Intranet
www.net wise.se
Cu st om e r : Am e n a
Second largest 3G and internet operator in Spain: over 16 million customers
3G
Ericsson’s
VIG
www.amena.es
Download:
amenavideo.exe
Video
and
audio
Be t here, everywhere
Dowload
Stand-alone client
www.net wise.se
Cu st om e r : Sw e dish Au t h or it y for
Spe cia l Sch ools
250 PCs are logged in during a normal day, making 9.000 external calls/year
www.spm.se:
600 Videophones at schools
- Videophone
via the web
• Virtual multimedia PBX
• 6 schools, dorms, offices
• 38 addresses
Telephone
network
Internet
Textphones
Marvin MMX
Relay services
Be t here, everywhere
www.net wise.se
Cu st om e r - M M X pla t for m in Ör e br o:
Se lf- se r vice s a n d se r vice s- on - de m a n d
Mobil text phone
3G phones
SIP videophones
- 2005: 65 clients
- Target 2006: 500 clients
Telephone
network
PSTN/ISDN
3G
Internet
textphone
Gateways
ISDN videophone
Marvin MMX
Internet/Intranet
Relay services
(text and video)
DATABASE
Be t here, everywhere
www.net wise.se
Cu st om e r : Te x t r e la y se r vice s in D e n m a r k
Call centre for text relay services (280.000 calls/year)
Integrated with TDC Directory Assistance
Internet
PSTN
Textphones/
WEB client
Relay services
PC
Marvin MMX
Ericsson/OPS
Mobilephone
(Java enabled)
Be t here, everywhere
www.net wise.se
N e w se r vice s w it h M M X
The following new services are current ly being discussed wit h
cust om ers in Sweden:
¾ I nt er pret ers for m inorit y languages
¾ Governm ent aut horit ies – web assist ance for filling out form s,
et c.
¾ Telem edicine
Be t here, everywhere
www.net wise.se
Con t a ct infor m a t ion
Thor Nielsen
Manager, Business Developm ent
Tel 0046- 8 633 7479
Mobile 0046- 70 516 5901
t hor.nielsen@net wise.se
www.net wisecorp.com
Be t here, everywhere
www.net wise.se