THE RENT A CAR INDUSTRY IN BRAZIL

Transcription

BRAZILIAN CAR RENTAL ASSOCIATION - ANNUAL REPORT
ANUNCIO SETA.pdf
22/7/2010
15:11:11
The ABLA National Training
and Qualification Programme
is strong than ever.
We are developing a concept of quality
for the car rental segment.
ASSOCIAÇÃO BRASILEIRA DAS
LOCADORAS DE AUTOMÓVEIS
Be part of
our campaign and
training programmes. S
us your suggestions a
co-operate with our rese
to improve our sect
C
M
Y
CM
MY
CY
CMY
K
This annual report had its greenhouse
emission compensated by rainforests.
2010
Log on our Blog of PQA
abla.com.br/blog
THE RENT A CAR
INDUSTRY IN BRAZIL
National
Training and
Qualification
Programme
abla.com.br
Sensacional!
4
Paulo Gaba Jr.
Chairman of the Board of directors
ABLA - 2010 ANNUAL REPORT
EDITORIAL
Brazil: The country of the present
during the last decade, and still with a huge
nomist” and the “Har-
potential to keep growing if compared to ma-
vard Business School
ture markets. The credit expansion has made
Publishing”, Brazil has been
car rentals popular and the market is ready
transformed from “country of
for this growth.
tomorrow” to “once-in-a-lifetime
opportunity”. And YES, I totally
the 2014 World Cup and of Rio de Janeiro
agree with them!
to host the 2016 Summer Olympics is proof
positive that Brazil has “made it”. The domes-
Latin America’s largest
The selection of Brazil as host of both
economy is expanding at a record
tic demand continues to recover in the
pace, with the largest annual rate
“favourite of the BRICs”and ABLA is suppor-
of GDP of its neighbours, and
ting the Educational improvement in partner-
showing the fastest recovering af-
ship with the Ministry of Tourism.
ter global economic crisis. Brazil
has never been so popular, and
the Car Rental Industry in the fleet replace-
some of the reasons are the stable
ment, no other Industry will invest more in
currency, privatisation, libera-
the World Cup and in the Olympics till 2016.
lisation, smooth political power
Educated and trained staff , renewed fleet and
beside a boom in global demand
the brazilian’s smile will be the trademark of
for our commodities.
the global events to come. And the legacy of
these events will be an even more globalized
The brazilian Car Rental
Industry is taking advantage of
such an environment to grow
more than ten per cent annualy
If we consider the investments of
industry in our country.
5
A
ccording to “The Eco-
The 2010 ABLA annual
report is now even
more complete than
the previous ones. We
stress the importance of
the segment of the car
rental to the national
economy, the strength of
our development of skills
SETS
F
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training program, the
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the sector will have
on this year and on the
next few years to come,
EN
with the realization of the
GRE
E
ATIV
INITI
2014 World Cup and the
Olympic Games of 2016.
AT
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ECONOMIC
FIGURES
GDP
- 2009 -
Index
Selic Tax
Savings
- 2009 -
- 2009 -
-0,19%
8,75%
6,92%
T
INTRODUCTION
his year’s annual report represents the mapping
of the entire motor production chain in Brazil,
with emphasis to the car rental segment, our
“core business”.
When the subject is car rental, our readers
can find useful information such as numbers,
graphics, who is who, in fact, everything that can
contribute to help on a day to day activities. We
are highlighting the strength of the sector that
is the largest customer of the national motor
industry, with more than 300 thousand vehicles
purchased almost every 16 months (length of the
We contribute with R$1.44 billion in
tax revenue for the government and generate
240.644 direct and indirect jobs. We want to
show that our segment is of vital importance for
the business and leisure tourism. Turn the pages
Foreign
currency
2009
1,85
(US commercial/average)
Trade commercial
balance
and travel through our world.
2009
24,615
(US$ billions)
9
fleet used by car rental companies).
TABLE OF CONTENTS
4
8
12
EDITORIAL
Welcome message from Paulo Gaba Jr.
40 -Regional board – South
The contents of the annual report
41 - Regional board – Southeast
STATISTICS
42 - Regional board – Midwest
Financial results of the vehicle rental sector
43- Regional board – North
14 - New fleet – Economy cars
44 - Regional board - Northeast
18 - Customers’ profile
ANFAVEA
Industry: National figures
CESVI
Quick repair at low-cost
24 - Level of safety
26 - Level of visibility
28 - CESVI tips
30
34
35
Heads and deputies
38 - Audit committee
INTRODUCTION
16 - Good business – Financial figures
20
22
36
BOARD OF DIRECTORS
ABLA ACTIONS
The highlights of 2009
46
48
50
52
56
PERSPECTIVE
The growth of the vehicle rental segment
CNT
Message from the Confederation
SERASA
A commercial eye for detail
TRAINING PROGRAMME
The challenges
VEHICLE MANUFACTURERS
56 - Volkswagen
57 - Fiat
58 - Chevrolet
INSURANCE COMPANIES
60 - Ford/Renault
How to calculate your insurance premium
62 - Toyota/Honda
OPINION EXECUTIVE PRESIDENT
Message from João Claudio Bourg
64 - Kia/Hyundai
66 - Citroën/Nissan
67 - Mitsubishi/Mahindra
EXECUTIVE BOARD
Board of directors: Paulo Gaba Jr., Paulo Nemer,
68
70
Alberto de Camargo Vidigal, José Adriano Donzelli, Saulo
MINISTRY OF TOURISM
Fróes, Nildo Pedrosa, Carlos Rigolino Júnior, Alberto Faria,
Message from Luiz Barretto - Minister
Roberto Portugal, Erozalto Nascimento (in memory), Luiz
Mendonça and Marcello Simonsen. Board of directors
(assistants): Carlos Teixeira, João Carlos de Abreu Silveira,
ENTITIES/PARTNERS
Eládio Paniágua , Luiz Carlos Lang, Cássio Lemmertz, Paulo
Miguel, Alberto Nemer Neto, Reynaldo Tedesco, Valmor
Associated companies
E. Weiss, Marcelo Fernandes, Carlos Faustino, Nelma
Cavalcanti Audit committee: Antonio Pimentel, Eduardo
Corrêa, Paulo Bonilha Jr., Flavio Gerdulo, Raimundo
Teixeira, Jacqueline Moraes de Mello. Audit committee
(assistants): Joades Alves de Souza, Felix Peter, José
Zuquim Militerno, João José Regueira de Souza, Marco
Antonio Lemos e Emerson Ciotto. Editorial board:
Aleksander Rangel, Eduardo Corrêa, Marconi Dutra
e Saulo Froés.
Executive president: João Claudio Bourg.
BRAZILIAN CAR RENTAL ASSOCIATION - ANNUAL REPORT
22/7/2010
15:11:11
FATTO STAMPA
ANUNCIO SETA.pdf
is strong than ever.
Be part of
our campaign and
training programmes. Send
us your suggestions and
co-operate with our researches
to improve our sector.
ABLA – Annual report 2010 Project, creation
and execution Fatto Comunicação 360º www.fattostampa.com.br +55 11 5507-5590 General
co-ordination Decio Cudmane/ Nilvando Filgueira/
Weber de O. Mesquita Director of contents Rogério
Nottoli (Journalist in charge - MTB: 31056) - r.nottoli@
fattostampa.com.br Art editor Renato Prado Art
assistants Erica Igue and George Gargiulo Editors
Roberto Ferreira and Juliana Nottoli Photos George
Gargiulo e Shutterstock Trainees Gabrielle Victoriano e
Mariana Fernandes.
C
M
Printing and design HR Gráfica e Editora.
Y
CM
MY
CY
CMY
K
The Brazilian Association of Car Rental
Rua Estela, 515 - Bloco A - 5º Andar
Cep: 04011-904 - São Paulo/SP
Telephones: + 55 11 5087-4100 Fax: + 55 11 5082-1392 This annual report had its greenhouse
emission compensated by rainforests.
2010
abla.com.br/blog
THE RENT A CAR
INDUSTRY IN BRAZIL
E-mail: E-mail: [email protected]
WebSite: abla.com.br
National
Training and
Qualification
Programme
abla.com.br
Sensacional!
SAUS Quadra 01 Conjunto J, 6º Andar, sala 602 Edifício
CNT Cep: 70070-010
Brasília/DF - Telephone: + 55 61 3225-6728
Fax: + 55 61 3226-0048
The ABLA annual report has no responsibility upon
opinions expressed in all articles published. The
reproduction of the articles published is permitted as long as
their original source is properly informed.
Financial results of the
vehicle rental sector
T
he national motor industry played a
significant role in the market which
has accelerated the national economy
in 2009. The final financial figures
have exceeded our expectations.
12
ABLA has also played a large scale
contribution and also it increased the
number of vehicle sales.
The total revenue of
the sector was around R$ 4.37
billion. The vehicle rental sector
practically purchases from all
national manufacturers and even
from accredited importers. These figures show the importance
that these entrepreneurs have to this
sector. The vehicle rental units are
still the most valuable clients to the
national car manufacturers.
STATISTICS
Efficiency of the sector (R$ in billions)
2003 2004 2005 2006 2007 2008 2009
2009 - 9,02
2008 - 11,40
2007 - 8,22
2006 - 11,09
2005 - 11,05
2004 - 11,30
2003 - 9,20
2009 - 4,37
2008 - 3,99
2007 - 3,49
2006 - 3,17
2005 - 2,91
2004 - 2,68
2003 - 2,35
13
Sales participation –
Automotive sector (Percentage)
2003 2004 2005 2006 2007 2008 2009
Composition of the fleet per manufacturers*
Volkswagen
Fiat
GM
Ford
Renault
Toyota
Outros
2003
34,1
30,2
27,1
8,6
2004
33,3
26,4
30,2
10,1
* Source: Manufacturer (Percentage)
2005
32,6
29,3
30,1
2,8
5,2
2006
30,7
30,7
30,1
2,9
5,6
2007
31,1
28,7
32,8
2,7
4,7
2008
30,91
29,48
29,61
1,83
1,16
7,01
2009
29,52
27,32
23,74
3,92
3,54
1,03
10,93
New fleet –
Economy cars
t
he market demands - the sector responds
to it. The average age of all vehicles of
the national vehicle fleet from all rental
business is around 16.5 months old, more
specifically for large fleet owners.
14
For the rent a car sector the average
is 12 months old, taking into consideration
that the consumer is aware of the vast
range of options and offers in relation to
vehicle rental sector. The number of the
existing car rental companies in the market
has grown in relation to 2008, when there
was a slight decrease in relation to 2007. This shows that the entrepreneurs
of this business are expecting a real growth
and profits that the vehicle rental business
offers nevertheless with great caution,
given the nature of this business which is
not suitable for high risk takers ”gamblers”
neither amateurs.
STATISTICS
Existing car rental branches
in the market (quantity)
2003 2004 2005 2006 2007 2008 2009
Fleet of the sector (number of cars)
2003 2004 2005 2006 2007 2008 2009
2009 - 16,5
2008 - 16
2007 - 15
2006 - 14
2005 - 15
2004 - 15
2003 - 15
2009 - 363.456
2008 - 318.865
2007 - 283.562
2006 - 250.204
2005 - 223.811
2004 - 203.650
2003 - 181.900
Average age of the fleet (months)
2003 2004 2005 2006 2007 2008 2009
15
2009 - 1.955
2008 - 1.893
2007 - 1.905
2006 - 1.952
2005 - 1.964
2004 - 1.985
2003 - 2.340
Good business –
financial figures
T
he car rental segment is an excellent
business for the Brazilian economy.
In 2009, R$ 1,433 billion were
automatically collected by the Internal
Revenue Service. It is a real high
16
taxation rate for a segment that
generates 240 thousand direct and
indirect jobs. Car manufacturers, car
dealers, motor shops, petrol stations,
indeed an important segment linked
directly to the vehicle rental sector.
The main scope of the business
is still the subcontracting of the car
fleet, nonetheless with the projection
of tourism, leisure segments and more
business, this segment tend to grow over
the next years.
STATISTICS
Business profile (percentage)
2004
57
27
16
2005
55
28
17
2006
54
29
17
Contribution to taxes
(in R$ billions)
2003 2004 2005 2006 2007 2008 2009
2009 - 240.644
2008 - 209.061
2007 - 194.838
2006 - 185.560
2005 - 178.240
2004 - 168.200
2003 - 165.500
2007
55
27
18
2008
55
27
18
2009
52
22
26
2009 - 1,443
2008 - 1,273
2007 - 1,056
2006 - 0,941
2005 - 0,867
2004 - 0,790
2003 - 0,697
Generation of jobs
(direct and indirect)
2003 2004 2005 2006 2007 2008 2009
17
2003
Fleet Outsourcing
58
Tourism (leisure)
24
Tourism (businesses) 18
More than just
an economy car
Composition of the Fleet by Model
2004
70,4
12,9
5,9
10,8
2005
71,1
12,6
6,1
10,2
2006
70,8
12,9
5,9
10,4
2007
72
12
6
10
2008 2009
66
71
14
13
6
6
14
10
18
Economy
Medium
Luxury
Utility/ Vans
2003
69,7
12,5
7,2
10,6
(percentage)
2009 - 16,8
2008 - 16,2
2007 - 15,1
2006 - 14,1
2005 - 12,2
2004 - 10,1
2003 - 8,7
Number of customers (in millions)
2003 2004 2005 2006 2007 2008 2009
STATISTICS
Profile of the car rental branches
Area of Action
Service: 41%
Industry: 30%
Trading: 11%
Professionals: 7%
Others: 11%
Male: 80%
Female: 20%
Marital status
Married: 65%
Single/Divorced: 35%
Average age
Between 21 and 24 years old: 4%
Between 25 and 45 years old: 85%
45 years old and over: 11%
Education
Higher education: 89%
Secondary education: 11%
19
Gender
T
It was a good year
his was the evaluation of the Brazilian motor industry for 2009, despite
of a slight decrease in the production of cars in relation to 2008 as a
result of the global recession and the Brazilian economic situation.
3.18 million vehicles were produced and this represented a slight fall of
1% in relation to 2008, the best year of the motor industry over the past
10 years.
The reduction of the IPI (Brazilian Federal Tax) for vehicles,
which expired in 31. March. 2010 helped the commercialization of
vehicles stimulating the Brazilian people to buy.
The dream of a new car has turned into reality and the level
20
of employment in the motor industry grew significantly. There was a
huge boost in the importation sector. With the stability of the American
dollar, even knowing that it was one of the most dramatic fall during the
entire year, 500 thousand imported vehicles were officially registered
in Brazil. On the other hand exportation was hindered due to the weak
American dollar. In Brazil last year the total number of sales of vehicles
stayed around 3.341 million, a growth of 28.2% in relation to 2008.
The 1.0 litre car models were highly demanded in 2009,
1.178.752 vehicles were sold: 51% of the internal sales of national cars.
Nonetheless flex motorization vehicles represented 84% of the internal
sales, showing a growth of 3% in relation to 2008.
2010 – The year has started with full power. In the first two months of
2010, 495.689 vehicles were manufactured, showing a growth of 13%
in relation to the same period in 2009. The numbers of exportation
grew 50%, with 101.223 vehicles sold to the external market comparing
to the same period in 2009 when 49.7 thousand vehicle were sold.
The number of registered cars was very significant: 434.269 in 2010,
396.800 in 2009.
ANFAVEA
(Brazilian Automotive
Industry Association)
Annual
production figures
2002
2003
2004
2005
2006
2007
2008
2009
Registration of imported and
national vehicles figures
1,79
1,82
2,20
2,52
2,61
2,98
3,22
3,18
Year
Imported
National
Total
2005
0,088
1,626
1,714
2006
0,142
1,785
1,927
2007
0,267
2,194
2,462
2008
0,375
2,445
2,820
2009
0,476
2,664
3,141
In millions
In millions
Year
2003
2004
2005
2006
2007
2008
2009
Units Sold
48 thousand
328 thousand
812 thousand
1,430 million
2,003 millions
3,329 millions
2,54 millions
Internal sales of 1.0 liter vehicles
(Imported and National)
Internal sales of
national vehicles
Year
2002
2003
2004
2005
2006
2007
2008
2009
Grand Total
1,3
1,3
1,5
1,6
1,7
2,2
2,4
2,7
In millions
Market Share (percentage)
4%
22%
50%
78%
86%
87%
84%
Year
2002
2003
2004
2005
2006
2007
2008
2009
1.0 liter vehicle
820.135
707.430
742.005
757.235
874.507
1.066.516
1.110.059
1.178.752
1000cm3 participation in %
66,7
63,2
57,3
56,2
56,2
54,0
50,6
37,8
21
Sales of flex models
Quick repair
at low cost
T
he automotive market can now use
the CAR Group (Automotive CESVI
Rating) to obtain technical information
for both consumers and insurers about
the estimated cost of the quick repair
services of the vehicles sold in Brazil.
This ranking was developed
by the Research & Development
22
Department that points out to each
category of vehicle models which are
better able to provide a low cost service
and quick repair service for the
motor shop.
CESVI
(Automobile
Studies Center)
Tips for brand new and
used cars
The benefits of the vehicle
classification
With this information, consumers
can compare, at the time of purchase, any
kind of vehicles they are interested. The trend
shows that models with better ranking within
the ranking patterns can also secure more
advantage, since the cost of repair is used as a
basis for calculating the total amount charged
by the insurance companies.
Data from the CAR Group can also be
very useful during the choice of used cars, so
the cost of any repairs will not be a great loss
to the consumer’s pocket, since the majority
of cars older than five years of use do not have
insurance.
The CAR Group represents an evolution which
provides real information that builds up gradually
a solid relationship among car manufacturers, car
dealers and insurance companies. It also provides
greater transparency to the consumer. The consequences are beneficial to all involved.
Insurance companies can set up premium rates
the excess or deductible amounts more accurate,
since they will be based on technical information.
The car manufacturers and car dealers have the
advantage of having all innovations in terms of
vehicle repair costs.
The consumers can now buy vehicles based on the
repair costs.
to get to the indexes?
The name of this ranking comes from the
fact that the vehicles are classified into groups.
Each group represents a range of values in relation to their weighted average cost of repair. On
a scale from 10 to 60, the lower is the number of
the group classification of the vehicle the better is
the cost of the repair services.
To get to the indexes from the CAR
Group, the vehicle passes through a technical
analysis. The CESVI receives the vehicle before
its release, conducts crash tests of the model on
the front and rear areas and it also makes all the
necessary repairs and an analysis of each specific
part involved.
In this work are identified ‘part-numbers’, the values and times of replacement of
repair parts. They also provide budget of the costs
of materials and supplies for painting. The study
ends with general analysis of the damage, conclusions about the repairs, replacements made and
suggestions for modification to the car
manufacturers.
1 - Front bumper
2 - Hood or bonnet
3 - Optical assembly front left
4 - Optical assembly front right
5 - Rear bumper
6 - Front grill
7 - Front logo
8 - Rear right emblem
9 - Front reinforcement crossmember
10 - Front panel assembly
11 - Front left fender
12 - Front right fender
13 - Radiator
14 - Front left bumper stand
15 - Front right bumper stand
16 - Front impact absorber
17 - Rear left emblem
18 - Radiator deflectors
19 - Grill fender
20 - Front left mud flap
21 - Hood latch or bonnet
22 - Rear logo
23 - Front right mud flap
24 - Rear left light
25 - Front bumper molding
26 - Rear right light
27 - Windshield ornament
28 - Rear panel
29 - Front left door molding
30 - Windshield
31 - Trunk or boot door
32 - Front left door
33 - Front right door molding
34 - Front right door
35 - Condenser (air conditioner)
23
How
Parts that require replacement
more often
Level of safety
T
he classification of the
vehicles in relation to safety
is based on a study which
mainly focuses on passengers
and the vehicle as well, called
Level of Safety.
By using this tool the
24
consumer can compare which
vehicle offers the highest
level of safety before buying a
brand new car.
CESVI
Methodology
Some conclusions of the study
According to the weighting
among the components related to
active safety, passive safety and
patrimonial safety in each model, the
rankings are divided into categories of
vehicles.
The classification of vehicles
in this ranking varies from 0.5 to 5
stars (5 being the highest score). High
scores indicate better availability of
components of safety. The score of
each component takes into account
the following weights:
Vehicles rated with 3.5 stars, mainly
provide key components for security,
such as AIR BAG and ABS.
69% of vehicles which have been
analysed did not exceed 3 stars.
None of the vehicles categories
COMPACT PICK UP, MULTIVAN and
COMPACT SW exceeded the rating
of 2 stars.
In the category COMPACT HATCH,
which includes the majority of vehicles
sold in Brazil, the highest score was
3 stars.
In the categories COUPE and
ROADSTER, which leads the imported
vehicles, the lowest score starts from
4.5 stars.
Serial production component: 100%
of punctuation.
Optional: 50% of the points.
25
(Automobile
Studies Center)
CESVI
(Automobile
Studies Center)
H
Level of visibility
aving in mind, the question of accidents caused by lack of visibility of
the driver, on the rear part or blind spots of the car, CESVI Brazil has
concluded a study that classifies vehicles according to the level of visibility
provided to the driver.
We measured the level of visibility of the top sales domestic
vehicles, which were divided by categories (hatchback, sedan, pick up,
26
minivan, utility and SW).
Evaluation methods
By defining the specifications and
parameters, we can say that the level of
visibility provided in the vehicles is assisted
by external and internal rev mirrors. The
items that determine the visibility are the
windows, mirrors, rev mirrors, body and
blind spots. Therefore, we took into account
the analysis of three types of visibility in the
vehicles:
Rear view (provided by the internal rev
mirror);
Lateral view (provided by the side
mirrors);
Front view (provided by the windshield
and the lateral windows).
The results took into account the
measurement and analysis of areas which
obstruct or make, the visibility of the driver
more difficult.
Ranking
The calculation of the total
level of visibility of the vehicle, was
performed by an arithmetic average of
the results of three types of visibility:
rear, lateral and front view.
The classification is based on
a range of 0.5 to 5 stars, and may also
show grades with 0.5 star (two and a
half stars, for example). The higher
the score, the better the visibility of
the vehicle.
On the official website of
Brazil CESVI, it is possible to find
a comparison of models of vehicles
with the information from all those
levels developed by the Centre’s
research department. To check, log on
to www.cesvibrasil.com.br/ indices/
comparative.aspx
29
10 Tips from CESVI to save
your car from flooding
M any drivers have already faced situations of flooding on roads that resulted in damage
to their vehicles, and even life-threatening conditions. Therefore, BRAZIL CESVI (Center of
Experimentation and Road Safety) is describing below, ten recommendations for the driver
to maintain vehicle in flooded areas.
28
1
If the engine dies during the trip, never
try to re-start the engine, keep it off and
remove the vehicle to a garage. Facing
the possibility of admission of water, this
practice reduces the risk of damage to the
engine by a hydraulic shim.
the height of water level in
2 Watch
the flooded area as most of the car
manufacturers establish a maximum height
of the water level cannot exceed the centre
of the wheel.
advisable that during the flooding,
3 Ittheisvehicle
should be driven at low speed,
keeping the rotation of the engine around
2,500 rpm, which reduces the variation in
the level of water splashing inside of the
engine and the risk of damaging electronic
parts. It also improves driving ability and
reduces the level of slippage.
vehicles equipped with automatic
4 For
transmissions, gear shift should be
done manually by selecting the “1”
position. Thus, the vehicle can move
at low speed and at higher rotation
of the engine. Another possibility is
to manually switch to change gears
between “N” position and “1” position
in order to maintain low vehicle speed
during the situation, without affecting
the rotation of the engine, which should
be around 2,500 rpm.
vehicles offer an optional
5 Some
automatic adjustment of traction, known
as “Winter” or “SNOW”. Though this
function is to provide greater safety
during areas of low grip, such as snow
or mud, preventing the vehicle to skid,
thanks to the differential lock, it should
also be used during floods as it benefits
the control of vehicle speed and the
rotation of the engine.
CESVI
(Automobile
Studies Center)
on effort to steer (power steering),
variation in the brightness of the
dashboard lights, audible alerts,
fluctuation of pointers, electronic
injection alert light, battery and ABS
(if available), an increase on the
effort to apply the brakes and stop
functioning traction 4 X 4 (diesel
vehicles), probably because this whole
situation is caused by loss of adhesion
between the belt and its auxiliary
pulley power steering pump, alternator
and vacuum pump (diesel vehicle),
and in most cases, a sporadic fact that
does not prevent the passenger driving
ability. Only reinforces the caution and
keep the lowest number possible of
connected devices.
is recommended to turn off the air
7 Itconditioner,
thus reducing the risk of
hydraulic shim. This practice prevents
some components from splashing
water in the air collector of the engine.
Lowered and turbocharged vehicles,
most often, are more likely to suffer
hydraulic shim, so it is advisable to
maintain the originality of the car
manufacturer. If the vehicle is under
these conditions, please pay attention
to step up of the suggested procedures.
8
For more serious cases of flooding, it
is recommended to make a preventive
check-up, correcting, for example,
possible alterations of the electronic
injection system, often simple and
elusive at this stage, as bad contacts,
but which subsequently can generate
major disruptions.
may be, among others, the
9 There
contamination of the canister,
transmission oil, rear and/or front
axle, in the case of vehicles with rearwheel drive or 4X4, which determines
the reduction of the durability of the
components, and the increase on the
risk of failures in the clutch, suspension
and brakes. To tackle the effects of this
possibility, it is recommended to go
promptly to a motor shop and ask for
the assessment of such items.
there is consecutive driving on
10 Ifflooded
areas, it is recommended to
clean the ventilation system, as it will
be subject to contamination by fungi,
bacteria and micro-organisms, requiring
cleaning the whole system for safe use.
29
calm while driving on flooded
6 Stay
areas. Symptoms such as an increase
“
Real achievement
30
The purpose of
the requirement
for sworn
translation
of the driving
qualification
for foreigners
was a great
achievement for
the car rental
segment.
“
T
he ABLA is pleased to announce
another great achievement for the
sector of car rental.
It was published on March 23rd in
“Diario Oficial da Uniao”, Resolution
345 of Contran full text of which we
reproduce:
“The foreigner who wants
or needs to drive in Brazil no longer
is required to submit the sworn
translation of the original portfolio’s
license. Simply present the original
driver’s license within the period
of validity, and identification
document, which can be a passport.
With this measure, was
given the green light to foreign
tourists to rent and drive a car in
Brazil. That means big business
opportunities for all, on the eve of
World Cup 2014 and also the 2016
Olympic Games.
The ABLA has closely
followed the process that culminated
at the end of the requirement, always
encouraging the commitment of the
authorities to resolve the issue.
It was a great achievement
for everyone! Certainly, the measure
will positively influence the business
of our industry. In the past many
businesses were not concluded more
specifically in the leisure segment
due to the previous requirements.
The sector is pleased
with the new decisions
T
wo important legal achievements for
the ABLA at the end of 2009.
This first decision was made by the
Superior Court of Justice (STJ): “All traffic
violations reported after 30 days of the
infraction will not be paid by the car
rental branch owner or by the driver of
the vehicle”;
This second decisions refers to
the illegality of the warden traffic officers to
exercise the power of the police. The action
of the lawyer Adriano Augusto Pereira de
Castro, legal advisor to the ABLA, was of
great importance in both cases.
Car sharing
I
t was already deployed in over 400
cities worldwide. The car sharing
service is coming to several cities in
Brazil. The number of users increases
every month. In Sao Paulo, where the
service began in the end of last year,
users pay rates starting at R$ 22 per
hour of use. The target audience are
people who have to move quickly
throughout the city, but who do not
have a car.
ABLA ACTIONS 2009
T
he regulatory
legislation 5.525/09
Act, elaborated by
congressman Mr. Beto
Albuquerque (PSBRS), is still in transit at
the General Congress
of Brazil, awaiting for
approval. It aims to
obtain statistical data
about traffic accidents.
This decision will result
in having at least 30% of
the total fleet of vehicles
inspected.
Radio
T
he National Qualification and Training
Programme has developed several actions,
being one of them the Radio ABLA, which
can be accessed by
logging on: www.
abla.com.br, which
is the direct link
to the Radio Abla.
Suggestions,
complaints,
ideas and other
requests are
welcome.
31
Regulatory legislation –
5.525/09 Act
ABLA ACTIONS 2009
The right decision
2
which states: “the car rental
companies are responsible
for any damage caused by
their clients”.
Arbitrarily, Act 492
states that the rental car
company and the client are
accountable to others (third
parties) as a result of damage
caused by the client. This
position is not appropriated
once the car rental companies
32
010 could not have started
better for the segment. The
decision of Judge Adriane
Aparecida Bessa, 1st Vara
do Juizado Civil e Criminal
da Comarca de Pouso Alegre
– MG - Brazil, enforces the
inapplicability of the Act 492
(approved in 1969 as a result
of three consecutive decisions
in, 1966, 1967 and 1968 of
the Federal Supreme Court)
Fewer accidents
T
he programme, “No Accident” (CESVI - Brazil
initiative along with other supporting parties,
including the ABLA) has the main objective
of drawing the attention of our society and
authorities to the need of deploying a National
Plan for Road Safety in Brazil, based on real
statistics and data (which may be seen in this
annual report pages 24-31) and coordinated
actions across the country.
The ABLA support all initiatives aimed
at improving the quality of traffic in large urban
centres and can help reduce the risk of traffic
accidents, which is the major cause of death.
and their clients have no
relationship whatsoever with
third parties.
The liability of
the car rental companies
before their clients is
straightforward, according to
the Brazilian Civil Liability
Rules.
KNOW MORE
34
How insurance companies
calculate their premium rate?
T
Major items/aspects that influence the
pricing of automobile insurance.
he final price of car insurance is
calculated in a way that at the end of 12
months the total cost of the insurance is
less than 100% of the premium charged.
The costs of the insurance
companies, in a simple and didactic
way of explaining the cost, consist of the
following groups:
costs with accidents + administrative
expenses + taxes + commissions paid
to insurance brokers.” Therefore,
the amount charged to the client for
the premium during the length of 12
months, should be higher than the total
cost of the items described above.
It is easy to notice that among
all the items described above, the most
important one is the accident claim.
The probability of this occurrence are
determined by current calculations,
susceptible to variations during the
period in which the insurance company
took the risk to indemnify, causing the
prices of policies to increase or decrease
over the time. The remaining items, to
some extent, are more susceptible to
control by the insurance companies.
The costs of accidents can be
influenced by direct consequences
based on the frequency and the scale
of the accident claims, as well as the
increase in the cost of the services and
parts, in terms of partial loss, total
loss, the increase of theft / robbery of
vehicles. In addition to this the actuarial
calculations also reflect the composition
of the amounts during the course of the
time.
Other variables, such as losses
from acts of nature: hailstorms, floods,
and etc… also influence more or less
in final pricing depending on what the
insurance companies provide based on
the previous actuarial calculations.
Another important aspect is that the
acceptance or not of risk taking and
the pricing calculation is not the only
source for the insurance market. This
means that each insurance company,
based on previous experience and past
results determined their insurance price
according to region, client profile, brand,
model, year of the vehicle, and general
activity of the client.
As you could notice, there is not
even a single rule that determines the
final pricing in the automotive insurance
market. Therefore it is always advisable
to seek guidance about the insurance
policy with the broker you trust and in
particular with those who have expertise
in segment in which the insurance
policy is inserted.
C
OPINION
EXECUTIVE PRESIDENT
The car rental
market is booming
C
ompanies are subcontracting their
fleets even more and the tourism
and leisure businesses are boosting
the day-to-day car rental industry.
These new changes in habits is the
reflection of the maturation and
globalization of our industry.
The expansion of car rental
business in Brazil is something
serious, competent which was
generated by entrepreneurs who
seek quality care and referrals to
other segments. So the car rental
companies are the largest customers
of domestic automobile industry and
also of the car importers.
One sector that is responsible for
generating 240,644 direct and indirect
jobs and collects 1.443 billion in
government taxes must be respected.
We still have big challenges
ahead in the next years to come.
One of them is to improve the
infrastructure of government services,
in the airport, on federal, state and
local roads. Our main objective of
popularizing the rent a car sector has
been reached. When talking about
popularization means to allow those
many credit card holders to have
access to car rentals companies,
something still currently limited
because of credit restrictions.
Nowadays there is a lot of
talking about the 2014 World Cup and
the Olympic Games in Rio in 2016 as
events that will boost the growth of
Brazil. It won’t be necessary to wait
that long! The industry is ready to
grow together, starting today!
João Claudio Bourg
Executive president of ABLA
Education: Degree in mechanical engineering.
Recent business experience: Mr. Bourg
held a variety of positions at Ford, Fiat, Kia,
Caltabiano Group and Hyundai, with large
knowledge in sales and after sales.
35
The car companies are producing more and the banking
system is also financing more. Yes, Brazil is booming.
President
Vice-President
PAULO
GABA JR.
PAULO ROBERTO
DO VAL NEMER
Assistant:
ALBERTO NEMER
NETO
36
Assistant:
PAULO MIGUEL
JÚNIOR
Head of Department: Assistant:
LUIZ LOPES
MARCELO RIBEIRO
MENDONÇA FILHO FERNANDES
Head of Department:
EROZALTO
NASCIMENTO
(In Memory)
Assistant:
VALMOR
EMILIO WEISS
Executive president:
JOÃO CLAUDIO BOURG
Head of Department:
ROBERTO BACELAR
PORTUGAL FILHO
Head of Department:
MARCELLO WALLACE
SIMONSEN
Assistant:
CARLOS ROBERTO
PINTO FAUSTINO
Assistant:
REYNALDO
TEDESCO
PETRONE
NATIONAL BOARD
Assistant:
CARLOS BENEDITO
ADÃO TEIXEIRA
Head of Department:
ALBERTO
FARIA DA SILVA
Assistant:
JOÃO CARLOS
A. SILVEIRA
Head of Department:
CARLOS CESAR
RIGOLINO JUNIOR
Assistant:
CÁSSIO
LEMMERTZ
Head of Department:
JOSÉ ADRIANO
DONZELLI
Assistant:
LUIZ
CARLOS LANG
Head of Department:
NILDO
PEDROSA
Assistant:
NELMA
CAVALCANTI SOBRAL
Head of Department:
SAULO
TOMAZ FRÓES
Assistant:
ELÁDIO
PANIAGUA JR.
37
Head of Department:
ALBERTO DE
CAMARGO VIDIGAL
is the word to describe
P rofessionalism
the members of the national board and
the executive board of ABLA. Nowadays only
those companies that are serious and strong
will receive solid investments from real
entrepreneurs.
The vehicle rental segment
is one of the most important in the
country. It generates more than 240.000
direct and indirect jobs. It also has a
large contribution in terms of vehicles
manufactured in Brazil.
AUDIT COMMITTEE
Assistant:
JOADES
ALVES DE SOUZA
Head of Department:
FLAVIO GERDULO
Assistant:
JOÃO REGUEIRA
DE SOUZA FILHO
Head of Department:
EDUARDO
CORRÊA DA SILVA
Assistant:
FÉLIX
PETER
Head of Department:
JACQUELINE
MORAES DE MELLO
Assistant:
EMERSON
CIOTTO
Head of Department:
RAIMUNDO NONATO
DE CASTRO TEIXEIRA
Assistant:
MARCO ANTONIO
DE ALMEIDA LEMOS
38
Head of Department:
ANTONIO
PIMENTEL
Head of Department:
PAULO HERMAS
BONILHA JUNIOR
Assistant:
JOSÉ ZUQUIM
MILITERNO
49
South
Paraná
Rio Grande do Sul
VALMOR
WEISS
FÉLIX
PETER
Santa Catarina
40
MARCO ANTONIO
RAMOS GOMES
Vehicle fleet
Paraná
Rio Grande do Sul
Santa Catarina
Total
2004
13.134
9.736
3.907
26.777
2005
14.930
8.520
2.560
26.010
2006
15.500
7.983
2.591
26.074
2007
17.050
8.861
2.902
28.813
2008
20.144
10.103
3.279
33.526
2009
26.340
11.113
3.910
41.363
Number of vehicle rental branches
Paraná
Rio Grande do Sul
Santa Catarina
Total
2004
103
149
99
351
2005
98
133
88
319
2006
103
129
93
325
2007
110
109
95
314
2008
110
109
95
314
2009
116
121
102
339
REGIONAL BOARD
Southeast
Espírito Santo
MARCIO CASTELO
BRANCO
GONÇALVES
Rio de Janeiro
GUSTAVO DO
CARMO AZEVEDO
Grande São Paulo
FLAVIO
GERDULO
Minas Gerais
LEONARDO SOARES
NOGUEIRA SILVA
São Paulo Interior
MARCELO
FERNANDES
41
Grande São Paulo
ELÁDIO
PANIAGUA JR.
Minas Gerais
MAURO ROBERTO
ALVES RIBEIRO
Vehicle fleet
Espírito Santo
Minas Gerais
Rio de Janeiro
São Paulo
SP interior
Total
2004
5.975
20.365
18.261
61.346
19.115
125.062
2005
6.090
28.960
19.365
66.996
21.087
142.498
2006
6.255
33.145
22.936
75.324
23.875
161.535
2007
2008
2009
7.006
7.950
8.500
37.454
42.327
45.559
26.147
28.762
33.076
85.116
93.628
106.657
26.501
29.881
32.820
182.224 202.548 226.612
Espírito Santo
Minas Gerais
Rio de Janeiro
São Paulo
SP interior
Total
2004
101
190
135
293
148
867
2005
94
201
131
312
151
889
2006
97
213
128
301
149
888
2007
82
220
117
250
194
863
2008
82
220
117
246
192
857
2009
89
216
118
225
179
827
Midwest
Mato Grosso
RODRIGO
FLÁVIO SÁ RORIZ
ALVANI MANOEL
LAURINDO
Mato Grosso do Sul
Goiás
MARCO ANTONIO
DE ALMEIDA LEMOS
JOADES
ALVES DE SOUZA
42
Distrito Federal
Vehicle fleet
Distrito Federal
Goiás
Mato Grosso
M. Grosso do Sul
Total
2004
7.450
4.632
2.003
1.420
15.505
2005
9.225
4.830
2.110
1.520
17.685
2006
10.245
5.862
1.573
2.293
19.973
2007
2008
11.893
13.667
6.683
7.618
1.856
2.172
2.637
3.112
23.069 26.569
2009
15.180
7.000
3.423
3.215
28.818
Distrito Federal
Goiás
Mato Grosso
M. Grosso do Sul
Total
2004
43
48
26
36
153
2005
48
45
21
33
147
2006
47
45
29
17
138
2007
46
58
18
28
150
2008
46
52
18
28
144
2009
49
44
12
24
129
REGIONAL BOARD
North
Amazonas
Rondônia/Acre
VICTOR SIMÕES
DA SILVA
ANTONIO
DA SILVA
Roraima
CÉLIO
FONSECA
Tocantins
FÁBIO
BERTOZZI
43
Pará/Amapá
JOSÉ EMILIO
HOUAT
Vehicle fleet
Acre
Amapá
Amazonas
Pará
Rondônia
Roraima
Tocantins
Total
2004
89
656
2.281
4.379
291
256
249
8.201
2005
97
632
1.990
4.732
305
296
258
8.310
2006
98
731
1.996
5.387
312
309
351
9.184
2007
110
819
2.236
6.033
384
352
400
10.334
2008
131
950
2.594
7.328
457
426
489
12.375
2009
200
420
1.820
8.000
600
503
567
12.110
Acre
Amapá
Amazonas
Pará
Rondônia
Roraima
Tocantins
Total
2004
5
7
17
60
9
8
11
117
2005
5
6
16
68
8
10
12
125
2006
5
6
17
63
11
10
12
124
2007
5
6
18
60
8
8
9
114
2008
5
6
18
60
8
8
9
114
2009
7
7
21
51
11
12
12
121
Northeast
Ceará/Piauí
LUSIRLEI
ALBERTINI
ALEKSANDER
RANGEL
Bahia
Bahia
MARCONI
DUTRA
SIMONE
PINO
44
Alagoas
Maranhão
ANTONIO
CÉSAR DE
ARAUJO
FREITAS
VALDIR
LAURINDO
(ASSISTANT)
Vehicle fleet
Alagoas
Bahia
Ceará
Maranhão
Paraíba
Pernambuco
Piauí
R. Grande do Norte
Sergipe
Total
2004
1.563
9.321
3.498
1.284
993
5.839
523
3.721
1.363
28.105
2005
1.231
9.500
3.510
1.490
1.011
5.923
597
3.935
2.111
29.308
2006
1.246
9.623
4.233
2.158
991
6.010
1.010
4.911
3.256
33.438
2007
1.383
12.244
4.699
2.395
1.090
6.791
1.111
5.599
3.810
39.122
2008
1.626
12.450
5.598
2.780
1.274
7.879
1.308
6.551
4.381
43.847
2009
1.980
13.650
9.997
3.100
1.490
9.060
1.600
9.993
3.723
54.593
REGIONAL BOARD
Paraíba
Pernambuco
OLAVO BILAC
CRUZ NETO
ANTONIO
PIMENTEL
Sergipe
Pernambuco
45
JORGE
QUEIROZ
OTÁVIO MEIRA
LINS NETO
Rio Grande do Norte
ISRAEL JOSÉ
PROTÁSIO DE LIMA
Alagoas
Bahia
Ceará
Maranhão
Paraíba
Pernambuco
Piauí
R. Grande do Norte
Sergipe
Total
2004
27
180
49
33
32
67
16
71
22
497
2005
25
183
51
27
29
66
14
68
21
484
2006
28
179
49
32
35
62
16
53
23
477
2007
24
182
51
28
31
64
15
41
28
464
2008
24
182
51
28
31
64
15
41
28
464
2009
30
187
81
32
33
79
19
45
33
539
46
The growth of the vehicle
rental segment
Seasonal events
such as the FIFA
World Cup and
the Olympic
Games will boost
the national
market in the
next six years to
come.
But according to
the latest figures
shown, the
subcontracting
segment of fleet
represents a
greater growth.
B
PERSPECTIVE
from the headquarters searching
is a word of mouth statement
for a secure and solid market to
going around the major global
guarantee their investments and
economists, head of state from
the launch of new products. The
the 1st World countries.
vehicle rental segment has grown
as well.
This has all to do with a
very strong economic policy that
controls the interest rates and
almost 9.02% of vehicles sales in
inflation. The Brazilian economy
the national industry.
surpassed the international
It could even be better if the
financial crises. Federal Government could review
their taxes policy.
More investment in
This segment represents
many sectors of the industry was
Even though, this sector
the result of strong measures
invests, more specifically in
introduced in the first months
qualification programmes. The
of 2009. The motor sector was
ABLA programme is used as a
one of them. There has never
national parameter.
been so much investment in
There is still a lot of work to
the national companies. Capital
do, but we know we have a very
promising future.
47
B
razil has a promising future
CNT
48
Promoting the interaction in the
transport segment
T
he CNT (National Confederation of
Transport) a non-profitable labour
union was founded on 28 January
1954, based in Brasilia with a high
performance throughout the national
territory. Among the main objectives of
the CNT is the promotion of the road,
rail, maritime and air transport segments
and run social activities throughout its
entities - members, especially the SEST
(National Service for Transport) and
SENAT (National Learning Service for
Transport).
The SEST and SENAT are also
non-profitable organizations with legal
status under the private legal terms. The
SEST main focus is the presentation of
services and promotion of social workers
transportation and autonomous carrier,
aiming to improve constantly the living
standards of the workers and supporting
social, health, cultural, leisure and job
security programmes.
The services provided by
SENAT mainly focus in promoting
professional development to the workers
including the autonomous carrier. In
addition to this it also contributes to
the management of programmes which
focus on the education, specialization
and improvement of professional
performance.
The services provided by SEST
and SENAT are held by the units installed
in all regions of the country. They are
located in strategic points, trying to
be present wherever the needs of the
employee is spotted. The goal is to
provide support services to workers
in transport and autonomous carrier,
offering actions that address the
technical capacity and the constant
improvement by electing, as a priority,
the projects of professional qualification.
The integration of services
between the structures SEST and
SENAT aims to a constant search
for improvement of living standards
of workers in transport, managing,
implementing and supporting
programmes dedicated to social
promotion in the areas of health,
culture, leisure, job security as well
as training / qualification of new
professionals for efficiency and
effectiveness of services to be rendered
to the society. The SEST and SENAT
still have as priority projects for
qualification, re-training and job
training, creating training programs
synchronised with the sector’s needs.
It also operates inside of the
companies and operational entities by
providing high qualified instructors for
each specific course in order to offer
training and qualification and also longdistance training.
SERASA
The importance of the car rental
segment in the national market
50
Ricardo Loureiro
CEO Serasa Experian and Experian Latin America
T
he more solid and developed
the economy the larger is the
car rental industry. In Brazil,
contrary to the reality of most
developed countries, the car rental
industry is full of opportunities
by covering from the corporate
client to the tourism. There is enough space to scale and
broadening the profit margin. The
sector is deeply investing, resulting
in real participation towards the
growth of the country.
In relation to credit, the
Serasa Experian is the key partner
to the sector by offering the most
advanced system in terms of
decision-make, by broadening
business security and profitability.
Solutions to marketing planning
and market segmentation in
lifestyle patterns are also available
by Serasa Experian.
Improving customer
relationship, reducing investment
in efforts to generate sales and
lower costs in the transaction,
in addition to gain competitive
advantages are some aspects
achieved by using appropriate
marketing strategies.
Congratulation to ABLA Brazilian Association of Car Rental
board of directors, in the person
of its president Joao Claudio
Bourg, the frontline work of their
members, representing them in all
levels of interest, transparency and
ethics.
Serasa Experian reinforces
its bonds with the ABLA success
and the entire industry.
The Challenge
A
BLA has emanated efforts in terms
of co-operation to strengthen
the level of qualification of the
vehicle car rental segment. Based
on this in 2009 it started a new
national qualification and training
programme. In addition to its own
resources, it is also working in
conjunction with the Ministry of
52
Tourism – Mtur as a result of Sector
Development Project for vehicle
rental segment.
The presentation of the
programme mentioned above
took place in 2009 where several
exhibitions where held, with the
participation of entrepreneurs,
professionals and representatives of
this sector.
By drawing strategies and
actions of this specific project,
The ABLA National
Qualification and Training
Programme is the example for
other segments
the participants have played an
enormous contribution during the
regional seminars held in Belem,
Belo Horizonte, Brasilia, Cutitiba
and Recife and also during the
TRAINING PROGRAMMES
MINISTRY OF TOURISM
National Car Exhibition and IX
Forum.
In 2010 some actions
aimed, above all, pave the way for
the realization of training courses
for professionals and businessmen
and qualification of the services of
car rental companies. Noteworthy
among them the Development
of Chart of Occupations and
Responsibilities. The IDT - Institute
of the Development of Transport, an
entity linked to CNT is conducting
53
within the project, a survey to know
what the knowledge, skills and
attitudes are, required to perform
the activities of 16 occupations in
the sector. This research will provide
diagnosis of training needs of the
sector. Electronic forms can be
accessed through the portal of ABLA
(http://www.abla.com.br/) or by
the blog (http://www.abla.com.br/
blog).
With a 24hr program of the
highest quality, radio ABLA has
names in the Brazilian music and
artists of new generation, still going
for classic rock, blues and jazz.
+
TRAINING PROGRAMMES
MINISTRY OF TOURISM
In the intervals information about
World Cup. The project, due to the
the project are published. In the most
covenant between ABLA and the
acute phases will have extraordinary
Mtur was among the first to join the
live-video program.
program, a fact which led to a series of
implementations to the program in the
The elaboration of the main
sense it complies with the strategy of
developed by the University of Santa
Brazil to welcoming visitors since this
Catarina, that was hired to draw up
is the second largest sporting event in
the contents of these courses and
the planet.
the application of training courses
in the project “Program Welcome
training professionals and improving
Cup 2014” in order to prepare the
quality of services from rental stores
tourism business in Brazil for the
are already scheduled.
54
contents for training courses were
Anuário Abla 2010
Other actions are such as
ZAFIRA
56
Volkswagen
I
t is responsible for the
President
largest number of vehicles manufactured in
Thomas Schmall
Brazil (857,5 thousand
units in 2009). Volkswagen has plants in São
Executive Sales Manager
Bernardo, Taubaté and
São Carlos (SP), and São
Gustavo Schmidt
José dos Pinhais (PR).
VW is the leader of rental companies segment.
www.volkswagen.com.br
(11) 4347-2355
Special Sales Manager
Luiz Eduardo Pacheco da Silva
I
t holds the top
President
vehicle sales
ranking of its pro-
Cledorvino Belini
duction line: Fiat
Palio. Its plant
Commercial Director
Lélio Ramos
in Betim – MG is
responsible for
the 22% of the
national production, generating
Direct Sales Director
Francelino Schilling
40.000 direct and
indirect jobs.
www.fiat.com.br
(31) 2123-2111
57
Fiat
58
Chevrolet
T
he Brazilian branch of the American
General Motors
was not affected by
President
Jaime Ardila
the global financial
crisis. Its plants
in Sao Caetano
and Sao Jose dos
Sales and Marketing Director
Ronaldo Znidarsis
Campos – SP and
Gravatai – RS manufacture 598,773
units per year.
www.chevrolet.com.br
(11) 4234-7700
Airton Cousseau
Guia Duas Asas.
Your company
contacting over
140 million
passengers*
*The Brazilian airports moved over 140 million air passengers in 2008
Guia Duas Asas arrived.
63
Now air passengers have a true manual that brings all the information about the 134 airports
classified by states and municipalities - operating commercial flights in Brazil, and are provided
with the main information about the cities where these airports are located.
Air passengers will find information about the following:
·Air Companies
·Hotels
·Restaurants
·Bars and Leisure
·Taxi services and rentals
·ATMs and banks
·Transfers and distances
·Services and utilities
·Mobile companies operating in the region
Get onto Guia Duas Asas and make your business
fly to new horizons and markets!
Information: (11) 3255-0905
GUIA
DUAS ASAS
O GUIA DOS AEROPORTOS DO BRASIL
www.guiaduasasas.com.br
Ford
I
Y
t was responsible for
President
manufacturing the first
national SUV vehicle:
Marcos S. de Oliveira
Ford EcoSport. Its plants
in Sao Bernardo – SP and
Camacari – BA, manufac-
Sales and Marketing Director
tured 347.519 vehicles
in 2009.
Jorge Chear
www.ford.com.br
60
(11) 4174-8855
Renault
ear after year consumers
President
are gradually getting more
sympathetic and confident
Jean-Michel Jalinier
due to its economy vehicle
with large internal space.
Its plant is in Parana.
www.renault.com.br
Alexandre Oliveira
(41) 3880-2000
63
Toyota
I
I
t was the first Japanese
President
vehicle manufacturer to
be established in Brazil
Shozo Hasebe
with a modern plant in
Sao Bernardo do Campo –
SP. Gradually increases its
Direct Sales Manager
share in the sedan model
market.
Vladimir Centurião
www.toyota.com.br
62
(11) 5502-9100
Honda
t has one of the most mo-
President
dern plants in Brazil with
a test-drive track mostly
Sho Minekawa
used to develop its products. Based in Sumare –
SP has still a small market
General Manager
share, although it’s global
tradition.
Alberto Pescumo
www.honda.com.br
(11) 5576-5122
INCREASE
THE RENTABILITY
OF YOUR FLEET
65
A GOOD SERVICE
MANAGEMENT OF THE
FLEET IMPROVES THE
RENTAL COMPANY’S
PROFITABILTY
With CESVI BRASIL’s management expertise, you can
reduce the car servicing costs and increase rentability
of your business.
• Have parameters to evaluate the purchase of
new cars with a lower repair and servicing costs.
• Access to data bank containing all the latest car
repair and spare parts and labor costs.
• Have control of preventive servicing of cars.
• Rely on a competent and trained team of
specialists in the market.
A leading authority in car and road safety and a
specialist in car repair, CESVI BRASIL is the only center
of automobile studies in the country. Sixteen years
of developing actions, research and advisory for the
major carmakers, insurance companies and car repair
shops in Brazil.
Count on CESVI BRASIL’s strengths to optimize your
company’s performance. Do a pre-evaluation and see
how you can increase your cost-effectiveness of the
fleet. Contact us by email [email protected]
or telephone (11) 3948-4800.
www.cesvibrasil.com.br
Kia
K
ia has been through an intense
President
change in its profile in recent
years. The new brand vehicles,
José Luiz Gandini
including Soul and Cerato, stand
out in design and technology. In
Brazil, the official importer has
Sales Director
just launched SUV Kia Sorento.
www.kiamotors.com.br
64
Ary Jorge Ribeiro
0800-7711011
Hyundai
I
ts sales represent a good
market share in the Bra-
President
Carlos Alberto
Oliveira Andrade
zilian sector of imported
vehicles. The SUV’s has a
good share of the market
and Azera and i30 models
have a good demand. Its
plant is in Anapolis – GO.
www.hyundai-motor.com.br
(11) 5538-1000
65
Citroën
I
I
t has a plant in Porto
President
Real – RJ. This French
brand has invested in
Ivan Ségal
two segments: compact
and luxurious vehicles.
Its vehicles outstand
Commercial Director
for its 1st World high
technology.
66
Domingos Boragina Neto
www.psa.peugeot-citroen.com.br
(21) 3506-4900
Nissan
ts first model to be manufactured
President
was the pick-up in Parana.
Slowly is introducing to the
Christian Meunier
market some of its conventional
vehicles such as Tiida and Sentra.
It is still analyzing the market
Sales Director
with the main intention of
manufacturing vehicles in Brazil.
Abelardo Pinto
www.nissan.com.br
(41) 3380-2000
Mitsubishi
I
I
ts plant in Catalão-GO and
President
manufactures the L200
GL, L200 Outdoor, L200
Robert Rittscher
Savana and L200 Triton
pick-ups and also the SUVs
Pajero HD, Pajero Sport and
Commercial Director
Pajero TR4. It mainly focuses on the off-road segment.
Fernando Matarazzo
www.mitsubishimotors.com.br
Mahindra
t was the first Indian car to
President
berth in Brazil. The public
responded to the Mahindra
Eduardo de Castro
model which is manufactured
in Manaus.
Mahindra is very keen about
Commercial Manager
the medium segment which has
grown in the last few years.
Wesley Melo
www.mahindra.com.br
(11) 3016-8100
67
(11) 5694-2700
MINISTRY OF TOURISM
The Car Rental Segment
Boosts the Tourism
68
Luiz Barretto - Minister
D
ue to the new situation the task of
dealing with new realities, e.g. moving
out of the “comfortable zone”, is not
easy, but can be a pleasant experience.
The new changes that Brazil has been
experiencing in the last year demands a
new challenge to the Tourism Industry:
how this sector can adapt to the
current market that has a new kind of
consumers?
The honourable admission of the C class
population has created a new dynamic,
but still not visible or clear to most of the
entrepreneurs. Nonetheless for those
more audacious and also those who are
not afraid of new challenges the new
reality of Brazil is already recognised
as an emerging and promising country
that offers real business opportunities
and large profitability.
It is important to keep a close eye on
the common housekeeper and his/
her family who in fact never thought to
be able to go on holidays, is now even
using air transportation. With this new
situation the search for superfluous
items has increased substantially as the
basic items are already secured.
What has the car rental sector to do
with all of this? What has to be done for
this segment to be considered efficient
and profitable in this new niche of the
market? It’s clear that each company
must be able to provide the most
appropriate answer.
The emotion of traveling to different
locations other than the short distance
traditional destination is now affordable
to the consumer who will be able to
go even further by renting a car. The
Brazilian territory has a diversity of
options and a one-day trip starting from
any major capital can offer a fantastic
experience.
It might seem that renting a car is
still the privilege of a selected class
of the population – a luxurious item.
Nonetheless air travel is now affordable
to some classes that in the past were
unable to use this type of transportation
and therefore this same situation can
be extended to other segments of the
tourism.
The challenge for the car rental segment
is already in place. The Ministry of
Tourism understands that the solution
for this situation can bring huge
benefits to all: to the end consumer, to
the entrepreneurs who can increase
their volume of business and to the
small communities that live out of the
traditional places.
Sugar Loaf, Rio de Janeiro
www.braziltour.com
,[JÙRUR\LJUURWPbX^
-NUNK[J]NURONQN[N
Brazil is calling you to discover up close the exuberant beauty of the Wonderful City.
Celebrate life here.
Brasil te llama para que conozcas de cerca la belleza exuberante de la ciudad
maravillosa. Celebra la vida aquí.
PARTNERS - ENTITIES CATEGORIES
ABAC - Associação Brasileira das
Administradoras de Consórcios
Rua Avanhandava, 126, 5º andar
01306-01
TEL. (11) 3231-5022
FAX. (11) 3258-2064
São Paulo - SP
www.abac.org.br
[email protected]
70
ABAG - Associação Brasileira de
Agribusiness
Av. Paulista 1754, 14º andar, Conj. 147 e 148, São
Paulo (SP)
Tel. (11) 3285 3100
www.abagbrasil.com.br
ABAV - Associação Brasileira de Agências de Viagens
Avenida São Luiz, 1º andar Cj. 1 B
01046-001
TEL. (11) 3231-3077
FAX. (11) 3259-8327
São Paulo - SP
www.abav.com.br/ www.portalabav.com.br
[email protected]
ABBTUR - Associação Brasileira de Bacharéis em
Turismo
Rua Conceição Pinto Ferreira, 275
Caiçara
30750-420
Tel. (31) 3412-8979
Fax. (31) 3411-8796
Belo Horizonte - MG
www.abbtur.org.br
[email protected]
ABEIVA - Associação Brasileira das Empresas
Importadoras de Veículos
Rua Dr. Renato Paes de Barros, 717 Cj. 113 11º andar
Itaim Bibi
04530-001
Tel. (11) 3078-3989
Fax. (21) 3168-2348
São Paulo - SP
www.abeiva.com.br
[email protected]
ABEL - Associação Brasileira das Empresas de
Leasing
Rua Diogo Moreira, 132, 8º andar, Cj. 806
Pinheiros
05423-010
Tel. (11) 3095-9100
Fax. (11) 3095-9105
São Paulo - SP
www.leasingabel.org.br - [email protected]
ABEOC - Associação Brasileira de Empresas de
Eventos
Rua Teixeira da Silva, 660, 10º andar, conj. 101
Paraíso
04002-033
Tel. (11) 3887-3743
Fax. (11) 3884-4894
São Paulo - SP
www.abeoc.org.br
[email protected]
ABGEV - Associação Brasileira de Gestores de
Viagens Corporativas
Rua Américo Brasiliense, 1.479 Cj. 73
Chácara Santo Antônio
04715-002
Tel. (11) 5181-3237
Fax. (11) 5181-3237
São Paulo - SP
www.abgev.org.br
[email protected]
ABIH - Associação Brasileira da Indústria de Hotéis
Avenida Nilo Peçanha, 12, grupo 1005
20020-100
Tel. (21) 2533-5768
Fax. (21) 2533-7632
Rio de Janeiro - RJ
www.abih.com.br
[email protected]
ABIMAQ - Associação Brasileira da Indústria de
Máquinas e Equipamentos
Av. Jabaquara, 2925, São Paulo (SP)
Tel. (11) 5582-6311
www.abimaq.org.br
ABNT - Associação Brasileira de Normas Técnicas
Rua Minas Gerais, 190, São Paulo (SP)
Tel. (11) 3017-3600
www.abnt.org.br
PARTNERS - ENTITIES
ABRACAF - Associação Brasileira dos
Concessionários de Automóveis Fiat
Rua Itápolis, 543
Pacaembu
01245-000
Tel. (11) 3661-9922
Fax. (11) 3661-8666
São Paulo - SP
www.abracaf.com.br
[email protected]
ABRACCEF - Associação Brasileira de Centros
de Convenções e Feiras
Rua Benjamin Constant, 67, 6ºandar Cj. 601
Centro
80060-020
Tel. (41) 3039-9236
Fax. (41) 3013-1334
Curitiba - PR
www.abraccef.org.br
[email protected]
ABRACICLO - Associação Brasileira dos
Fabricantes de Motocicletas, Ciclomotores,
Motonetas, Bicicletas e Similares
Rua Américo Brasiliense, 2171, Cj. 907 a 910,
São Paulo (SP)
Tel. (11)5181-0222
www.abraciclo.com.br
ABRADIF - Associação Brasileira dos
Distribuidores Ford
Avenida Indianópolis, 529
04063-900
Tel. (11) 5088-7788
Fax.(11) 5088-7792
São Paulo - SP
www.abradif.com.br
[email protected]
ABRAJET - Associação Brasileira de Jornalistas
de Turismo
Rua General Padilha, 134
20920-390
Tel. (21) 2509-1675
Fax. (21) 2509-1675
São Cristóvão - RJ
www.abrajet.com.br
ABRATI - Associação Brasileira das Empresas de
Transporte Terrestre de Passageiros
SAUS Quadra 1 Bloco J Edificio CNT 8º andar entrada
10/20 Torre A
70070-944
Tel. (61) 3322-2004
Fax. (61) 3322-2022
Brasília - DF - www.abrati.org.br
[email protected]
ABRAVO - Associação Brasileira dos Distribuidores Volvo
Rua Visconde do Rio Branco, 1310 Cj. 21
80420-210
Tel. (41) 3301-8888
Fax. (41) 3301-8888
Curitiba - PR
[email protected]
ABRESI - Associação Brasileira de Gastronomia,
Hospedagem e Turismo
Largo do Arouche, 290, 9º andar
01219-010
(11) 3327-2086
(11) 3324-0228
São Paulo - SP
www.abresi.com.br
[email protected]
ABREVIS - Associação Brasileira das Empresas de
Segurança e Vigilância
Rua Bernardino Fanganiello, 691, 1º andar
Casa Verde
02512-000
Tel. (11) 3858-7360
Fax. (11) 3858-7360
São Paulo - SP
www.abrevis-seg.com.br
[email protected]
ABRIVE - Associação Brasileira das Reparadoras
Independentes de Veículos
Avenida Indianópolis, 2.343
04063-004
(11) 5589-7722
(11) 5584-8090
São Paulo - SP
www.abrive.com.br
[email protected]
71
ABRAC - Associação Brasileira de
Concessionárias Chevrolet
Avenida Dr. Arnaldo, 2.012
Sumaré
01255-000
Tel. (11) 3872-1800 - Fax. (11) 3872-9202
São Paulo - SP - www.abrac.com.br
[email protected]
ABRAMET - Associação Brasileira de Medicina de Tráfego
Rua Dr. Amâncio de Carvalho, 507,
São Paulo - SP
Tel. (11) 2137-2700
www.abramet.org
72
ADIBRA - Associação das Empresas de Parques E
Diversões do Brasil
Rua Quirino dos Santos, 271, 8º andar, Sala 86
01141-020
Tel. (11) 3392-2312
FAX. (11) 3392-2312
São Paulo - SP
www.adibra.com.br
[email protected]
ASSESPRO - Associação das Empresas Brasileiras De
Tecnologia da Informação, Software e Internet
Rua Teodoro Sampaio, 417 3ºandar Cj. 33
05405-000
Tel. (11) 3064-0003
Fax. (11) 3064-0003
São Paulo - SP
www.assespro-sp.org.br
[email protected]
ABESC - Associação Brasileira das Empresas de
Cartões de Crédito e Serviços
Avenida Brigadeiro Faria Lima, 1.485, 13º andar
Torre Norte
Jardim Paulistano
01452-921
Tel. (11) 3244-9930
Fax. (11) 3244-9930
São Paulo - SP
www.abesc.org.br
[email protected]
ASSOBRAV - Associação Brasileira dos
Distribuidores Volkswagen
Avenida José Maria Withaker, 603
04057-900
Tel. (11) 5078-5400
Fax. (11) 5079-5199
São Paulo - SP
www.assobrav.com.br
[email protected]
AEA - Associação Brasileira de Engenharia
Automotiva
Rua Salvador Correia, 80, São Paulo (SP)
Tel. (11) 5575-9043
www.aea.org.br
ANDAP - Associação Nacional dos Distribuidores de
Autopeças
Avenida Paulista, 1009 1º andar Cj. 101
01311-919
Tel. (11) 3266-7700
Fax. (11) 3266-7700
São Paulo - SP
[email protected]
ANEF - Associação Nacional das Empresas
Finaceiras das Montadoras
Alameda dos Maracatins, 992, Bloco B, 11º Andar
Cj. 112 e 114
04089-001
Tel. (11) 5531-7314
Fax. (11) 5531-7314
São Paulo - SP
www.anef.com.br
[email protected]
ANFAVEA - Associação Nacional dos Fabricantes de
Veículos Automotores
04062-900
Tel. (11) 2193-7800
Fax. (11) 2193-7825
São Paulo - SP
www.anfavea.com.br
[email protected]
BRAZTOA - Associação Brasileira das Operadoras de
Turismo
Avenida Ipiranga, 324 Bloco C 14ºandar
República
01046-010
Tel. (11) 3259-9500
Fax. (11) 3255-1226
São Paulo - SP
www.braztoa.com.br
[email protected]
CBC & VB - Confederação Brasileira de Convention &
Visitors Bureau
SBN Quadra 01 Bloco B, sala 602 Edifício CNC
70040-010
Tel. (61) 3966-9444
Fax. (11) 3966-9402
Brasília - DF
www.cbcvb.org.br
[email protected]
CNT - Confederação Nacional do Transporte
SAUS Quadra 1 Bloco J Edificio CNT 13º andar
entrada 10/20
70070-944
Tel. (61) 3315-7000
Fax. (61) 3225-3416
Brasília - DF
www.cnt.org.br
[email protected]
PARTNERS - ENTITIES
EMBRATUR - Instituto Brasileiro de Turismo
Setor Comercial Norte, Quadra 02, Bloco G
70712-907
Tel. (61) 3429-7777
Fax. (61) 3429-7710
Brasília - DF
www.embratur.gov.br
[email protected]
FENASEG - Federação das Empresas de Seguros Privados
Rua Senador Dantas, 74/12º andar - Centro
20031-205
Tel. (21) 2510-7777
Fax. (21) 2510-7832
Rio de Janeiro – RJ
www.fenaseg.org.br
[email protected]
FAVECC - Fórum das Agências de Viagens
Especializadas em Contas Comerciais
Rua Dr. Bráulio Gomes, 25 Cj. 305, 3º andar
01047-020
Tel. (11) 3214-2535
Fax. (11) 3214-2535
São Paulo - SP
www.favecc.org.br
[email protected]
IQA - Instituto da Qualidade Automotiva
Al. Dos Nhambiquaras, 1.509, São Paulo (SP)
Tel. (11) 5533-4545
www.iqa.org.br
FECOMÉRCIO - Federação do Comércio do Estado
de São Paulo
Rua Dr. Plínio Barreto, 285
Bela Vista
01313-020
Tel. (11) 3254-1700
Fax. (11) 3254-1700
São Paulo - SP
www.fecomercio.com.br
[email protected]
FENABRAVE - Federação Nacional da Distribuição
de Veículos Automotores
04063-003
Tel. (11) 5082-0000
Fax. (11) 5582-0001
São Paulo - SP
www.fenabrave.org.br
[email protected]
FENACTUR - Federação Nacional de Turismo
Largo do Arouche, 290, 6º andar
01219-010
Tel. (11) 3331-4590
Fax. (11) 3224-0759
São Paulo - SP
www.fenactur.com.br
[email protected]
NTC & Logística - Associação Nacional do Transporte de
Carga e Logística
Rua Orlando Monteiro, 1, São Paulo
Tel. (11) 2632-1500
www.ntcelogistica.org.br
NTU - Associação Nacional das Empresas de
Transportes Urbanos
SAUS Quadra 1, Bloco J, Edifício CNT, 9º andar,
Brasília (DF)
Tel. (61) 2103-9293
www.ntu.org.br
Reed Exhibitions Alcântara Machado
Rua Bela Cintra, 1200, 7º andar, São Paulo - SP
Tel. (11) 3060-5000
www.reedalcantara.com.br
SAE Brasil
Av. Paulista, 2073, Horsa II, cj. 1003, São Paulo - SP
Tel. (11) 3287-2033
www.saebrasil.org.br
São Paulo Turismo S/A - SPTURIS
Avenida Olavo Fontoura, 1209, Parque Anhembi
Santana
02012-021
São Paulo - SP
www.anhembi.com.br / www.spturis.com
73
FEBRABAN - Federação Brasileira das Associações
de Bancos
Avenida Brigadeiro Faria Lima, 1.485, 15º andar
01452-002
Tel. (11) 3244-9800
Fax. (11) 3031-4106 - São Paulo - SP
www.febraban.org.br - [email protected]
Ministério do Turismo
Esplanada dos Ministérios, Bloco U, 2º e 3º andares
70065-900
Tel. (61) 2023-7024
Fax. (61) 2023-7024
Brasília - DF
www.turismo.gov.br
SEBRAE - Serviço Brasileiro de Apoio Às Micro e
Pequenas Empresas
SEPN- Quadra 515, Bloco C, Lote 03, Bloco C,
Asa Norte
70770-900
Tel. 0800 570 0800
Brasília - DF - www.sebrae.com.br
ÚNICA - União da Indústria de Cana de Açúcar
Av. Brigadeiro Faria Lima, 2179, 9º andar, São
Paulo (SP_
Tel. (11) 3093-4949
www.unica.com.br
INTERNATIONAL ENTITIES
SIMEFRE - Sindicato Interestadual da Indústria
de Materiais e Equipamentos Ferroviários e
Rodoviários
Av. Paulista, 1313, 8º andar, cj. 801, São Paulo - SP
Tel. (11) 3289-9166
www.simefre.org.br
74
SINDEPAT - Sistema Integrado de Atrações
Turísticas
Rua Verbo Divino, 431
04719-001
Tel. (11) 5181-0860
Fax. (11) 5181-0860
São Paulo - SP
www.sindepat.com.br
[email protected]
SINDIREPA - Sindicato da Indústria de Reparação
de Veículos e Acessórios do Estado de São Paulo
Av. Indianópolis, 2357, São Paulo
Tel. (11) 5594-1010
www.sindirepa-sp.org.br
SINDIPEÇAS - Sindicato Nacional da Industria de
Componentes para Veículos Automotores
Avenida Santo Amaro, 1386 - Vila Nova Conceição
04506-001
Tel. (11) 3848-4848
Fax. (11) 3848-0900
São Paulo - SP
www.sindipecas.com.br
[email protected]
SINDETUR - Sindicato das Empresas de Turismo do
Estado de São Paulo
Rua Dr. Vieira de Carvalho, 115, 11ºandar
01210-010
Tel. (11) 3224-8544
Fax. (11) 3331-6115
São Paulo - SP
www.sindetursp.com.br
[email protected]
UBRAFE - União Brasileira dos Promotores de
Feiras
Rua Frei Caneca, 91, 11ºandar
Cerqueira César
01307-001
Tel. (11) 3120-7099
Fax. (11) 3120-7099
São Paulo - SP - www.ubrafe.org.br
[email protected]
ACEA (European Automobile Manufacturer’s
Association)
Avenue des Nerviens, 85, Brussels
(Bélgica/ Belgium)
Tel. (32) 2 732-5550
www.acea.be
Presidente/President: Carlos Ghosn
ACRA AMERICAN CAR RENTAL ASSOCIATION
12324 E. 86TH ST. Nº 130 - Owasso
cep 740552543 Oklahoma (EUA)
tel. 888-200-2795
ADEFA (Asociación de Fábricas de Automotores)
Av. Marcelo T. de Alvear, 638, piso 5
Buenos Aires (Argentina/Argentina)
Tel. (11) 4312-3483 - www.adefa.com.ar
Presidente/President: César Luiz Ramírez Rojas
AMIA (Asociación Mexicana de la Indústria
Automotriz)
Ensenada, 90, Col. Condesa, Del. Cuauhtémoc,
México, DF (México/Mexico)
Tel. (55) 5272 1144
www.amia.com.mx
Presidente/President: Eduardo J. Solís Sanchez
ANFAC (Asociacion Española de Fabricantes de
Automoviles y Camiones)
Fray Bernardino Sahagun, 24, Madrid
(Espanha/Spain)
Tel. (34) 1 343-1343
www.anfac.com
Presidente/President: Francisco Javier García Sanz
ANFIA - Associazione Nazionale Fra Industrie
Automobilistiche
Corso Galileo Ferraris 61, Torino (Itália/Italy)
Tel. (39) 11 554-6505
www.anfia.it
Presidente/President: Eugenio Razelli
ANPACT (Associación Nacional de Productores de
Autobuses, Camiones y Tractocamiones)
Paseo de las Palmas, 1650, Col. Lomas de
Chapultepec,
México D.F (México/Mexico)
Tel. (55) 5202-4900
www.anpact.com.mx
Presidente/President: Carlos García Fernandez
PARTNERS - ENTITIES
Autoalliance (Alliance of Automobile
Manufacturers)
1401 Eye Street, N.W. Suite 900, Washington, DC
(EUA/USA)
Tel. (202) 326-5500
www.autoalliance.org
Presidente/President: Dave McCurdy
KAMA (Korean Automotive Manufacture’s Association)
1461-15, Seocho-3dong, Sepcho-gu, Seul (Coreia do Sul/
South Korea)
Tel. (82) 3660-1853
www.kama.or.kr
Presidente/President:Yeo-Chui Youn
NAAMSA (National Association of Automobile
Manufacturers of South Africa)
1st floor of Nedbank Plaza, corner of Church and Beatrix
Streets, Pretoria (África do Sul/South Africa)
Tel. (27) 323 2980 - www.naamsa.co.za
Presidente/President: Nico M Vermeulen
OICA (Organization of Motor Vehicle Manufacturers)
4 rue de Berri, Paris (França/France)
Tel. (33) 1 4359-0013
www.oica.net
Presidente/President: Dave McCurdy
CAAM (China Association of Automobile
Manufacturers)
46, Fucheng Road, Haidian, Beijing (China/China)
Tel. (86) 10 6812-3210
www.caam.org.cn
Presidente/President: Ying Tongyue
SMMT (Society of Motor Manufacturers and Traders)
Forbes House, Halkin Street, London
(Reino Unido/United Kingdom)
Tel. (440) – 171 235-7000
www.smmt.co.uk
Presidente/President: Joe Greenwell
CCFA (Comite Des Constructeurs Français
d’Automoniles)
2, Rue de Presbourg, Paris (França/France)
Tel. (33) 1 4952 – 5100
www.ccfa.fr
Presidente/President: Xavier Fels
VDA (Verband Der Automobilindustrie)
Westendstrasse 61 Postfach 17 05 63
Frankfurt (Alemanha/Germany)
Tel. (49) 6997-5070
www.vda.de
Presidente/President: Matthias Wissmann
CVMA (Canadian Vehicle Manufactures’s
Association)
170 Attwell Drive, suite 400 – Toronto, Ontário
(Canadá/Canada)
Tel. (416) 364-9333
www.cvma.ca
Presidente/President: Mark A. Nantais
VEHICLES MANUFACTURERS AND IMPORTERS
European Federation Of Leasing And Automotive
Rental Associations
Avenue de Tervuren 267-B, 1150
00XX 32 2778-0560
00XX 32 2778-0578
Brussels - Beilgium
www.ecatra.org
[email protected]
JAMA (Japan Automobile Manufacturers
Association)
Otemachi Bldg., 6-1, Otemachi 1-chome,
Chiyoda-ku, Tóquio/Tokio (Japão/Japan)
Tel. (81) 5219-6653
www.jama.or.jp
Presidente/President: Satoshi Aoki
Agrale
BR 116 KM 145, N° 15104
CEP 95059-520
Caxias do Sul - RS
Telefone: 54-3238.8000
www.agrale.com.br
Audi Brasil Distribuidora
R. Verbo Divino,157
Chácara Santo Antônio
04719-002
Tel. 11-3041-2834
São Paulo - SP
www.audi.com.br
Citroën do Brasil
R. James Joule,65 - 8º andar
Novo Brooklin
04576-080
São Paulo - SP
www.citroen.com.br
[email protected]
75
ARAC - Associação dos Industriais de Aluguer de
Automóveis Sem Condutor
Avenida 5 de Outubro, 70, 9º andar
1050-059
00XX 351 (21) 761-5230
00XX 351 (21) 761-5231
Lisboa- Portugal
www.arac.pt - [email protected]
Secretário Geral: Joaquim Robalo de Almeida
Fiat Automóveis
Rod. Fernão Dias,km 429 - BR 381
Dist. Industrial Paulo Camilo
32536-000
Tel. 31-2133-3384
Fax. 31-2123-3594
Betim - MG
www.fiat.com.br
Ford Motors Company Brasil
Av. do Taboão,899
09655-900
São Bernardo do Campo - SP
www.ford.com.br
76
Ford Motors Company Brasil/Divisão Troller
Av. do Taboão,899 - Prédio 6
Caixa Postal - Interno 5099
09655-900
Tel. 11-4174-4519
Fax. 11-4174-4737
www.troller.com.br
General Motors do Brasil
Av. Goiás, 1805
09550-050
Tel. 11-4234-7700
Fax. 11-4234-7217
São Caetano do Sul - SP
www.chevrolet.com.br
Honda Automóveis do Brasil
R. Dr. José Áureo Bustamante, 377
Santo Amaro
04710-090
Tel. 11-5576-5351
Fax. 11-5576-734
São Paulo - SP
www.honda.com.br
Hyundai
Contato: Grupo Caoa
11-5053-3057
[email protected]
Kia Motors do Brasil
R. Francisco Ernesto Fávero,662
13309-290
Tel. 11-4024-8000
Fax. 11-4024-8015
Itu - SP
www.kia.com.br
Mahindra Brahmma
Consultora de Negócios
11-3016-8100
[email protected]
Mercedes Benz do Brasil
Av. Alfred Jurzykowski,562
Vila Paulicéia
09680-900
Tel. 11-4173-6611 - São Paulo - SP
www.mercedes-benz.com.br
MMC Automotores do Brasil (Mitsubishi)
Av. das Nações Unidas,19.847
04795-100
Tel. 11-5694-2700 - Fax. 11-5694-2814
São Paulo - SP - www.mitsubishimotors.com.br
Nissan do Brasil Automotores
Av. Renault,1300
Borda do Campo
83070-900
Tel. 0800-111090
São José dos Pinhais - PR
www.nissan.com.br
[email protected]
Renault do Brasil
R. Fidencio Ramos,223 - 9º andar
Vila Olímpia
04551-010
Tel. 0800-05555615
Tel. 11-2184-9438
São Paulo - SP
www.renault.com.br
Toyota do Brasil
Av. das Nações Unidas,12.901 - 15º andar
Torre Oeste
04578-000
Tel. 11-5502-9100
São Paulo - SP
www.toyota.com.br
Volkswagen do Brasil
Via Anchieta,km 23,5
09823-901
Tel. 11-4347-4553
Fax. 11-4347-2416
www.volkswagen.com.br
[email protected]
PARTNERS - ENTITIES
Moto Honda da Amazônia
R. Doutor José Áureo Bustamante,377 - 1º andar
Santo Amaro
04710-090
Tel. 11-5576-5471
Fax. 11-5576-7149
São Paulo - SP
ACCREDITATED VEHICLE DEALERS
Nova Distribuidora de Veículos (GM)
Av. João Dias,2300
Santo Amaro
04724-003
Tel. 11-5643-0800
Fax. 11-5643-0809
São Paulo - SP - www.chevroletnova.com.br
[email protected]
Nova Quality Veículos (TOYOTA)
Av. Tancredo A. Neves,135 - Vila Sant’Anna
José Arnaldo Moinhos - Vendas Diretas Corporativas
07112-070
Tel. 11-2148-8400
Fax. 11-2148-8414
Guarulhos - SP
www.novaquality.com.br
Grand Brasil Comércio de Veículos e Peças
(RENAULT)
Av. Aricanduva, 5555 - Arco 06
Vila Aricanduva
03527-000
11-3847-7843
11-3847-7833
São Paulo - SP
www.grandbrasil.com.br
[email protected]
Grand Bay Comércio de Veículos e Peças
(NISSAN)
Av. Dos Bandeirantes, 1585
Vila Olimpia
04.553-010
11-3847-7843
11-3847-7833
São Paulo - SP
[email protected]
Grand Brasil Litoral Veículos e Peças (FIAT)
Av. Corifeu de Azevedo Marques, 5541
Butantã
05.339-005
11-3847-7864
11-3847-7833
São Paulo - SP
[email protected]
SPECIALIZED PRESS
Autodata Editora
R. Verbo Divino,750
Chácara Santo Antônio - 04719-001
Tel. 11-5189-8900 - Fax. 11-5189-8908
São Paulo - SP - www.autodata.com.br
Auto Esporte
Editora Globo
Av. Jaguaré, 1485
05346-902 – São Paulo (SP)
Tel. (11) 3767-7728
www.autoesporte.globo.com
Automotive News Brasil
Rua Bela Cintra, 299
01415-000 – São Paulo (SP)
Tel.: (11) 3217-2727
www.automotivenewsbrasil.com.br
Brasil Econômico
Av. das Nações Unidas , 11633
04578-901 – São Paulo (SP)
Tel.: (11) 3320-2000
www.brasileconomico.com.br
Brasilturis Jornal
Rua General Jardim,60 - 4º andar
01223-010
Tel. 11-2198-2400
Fax. 11-3256-5818
São Paulo - SP
www.brasilturis.com.br
[email protected]
Brasil Travel News
Av. Brigadeiro Faria Lima,1903 - cj 1112 - 11º andar
04534-002
Tel. 11-2165-2344
Fax. 11-2165-2344
São Paulo - SP
www.brasiltravelnews.com.br
[email protected]
77
MAN Latin América Ind. Com. Veículos
Rua Volkswagen,291 - 8º andar
Jabaquara
04344-901
São Paulo - SP
www.vwcaminhoeseonibus.com.br
Business Travel Magazine
Av. Brigadeiro Faria Lima,1903 - cj 85
01452-001
Tel. 11-4111-4844
São Paulo - SP
www.businesstravel.com.br
[email protected]
Folha do Turismo
R. Barão de Itapetininga,151 - Térreo
01042-001
Tel. 11-3123-2222
Fax. 11-3129-9095
São Paulo - SP - www.mercadoeeventos.com.br
[email protected]
78
Jornal do Carro / Jornal da Tarde
Av. Engenheiro Caetano Álvares, 55
02598-900 – São Paulo (SP)
Tel. (11) 3856-2122
www.jt.com.br
Jornauto
Rua Oriente, 753
09551-010 - São Caetano do Sul (SP)
Tel. (11) 4227-1016
www.editorauto.com.br
Motor Press Brasil
Rua Bragança Paulista, 284
04727-000 – São Paulo (SP)
Tel. (11) 2165-8700
www.motorpressbrasil.com.br
Panrotas Editora Ltda
Av. Jabaquara,1761
Saúde
04045-901
Tel. 11-2764-4800
Fax. 11-2276-1602
São Paulo - SP
www.panrotas.com.br
Quatro Rodas
Editora Abril S/A
Av. das Nações Unidas, 7221
05425-902 – São Paulo (SP)
Tel. (11) 3037-5869
www.quatro-rodas.com.br
Rodas e Motores
Rua 806, Quadra 8
74633-210 – Goiânia (GO)
Tel.: (62) 3945-3045
www.rodasemotores.com.br
Transporte Moderno
Av. Vereador José Diniz, 3.300, 7º andar
04604-006 – São Paulo (SP)
Tel. (11) 5096-8104
www.revistatransportemoderno.com.br
Truck & Van
R. Prof. Sebastião Soares de Faria, 57
01317-908 – São Paulo (SP)
Tel. (11) 3285-6211
Valor Econômico
Av. Jaguaré, 1485
05346-000 – São Paulo (SP)
Tel: (11) 3767-1000
www.valor.com.br
BANKS
Banco BNDES
Av República do Chile, nº 100
2031-917 - Centro do Rio de Janeiro
(21) 2172-7447
www.bndes.gov.br
Caixa Econômica Federal
Setor Bancário Sul, Quadra 4 - Lote 3/4
70092-900 - Tel. 61-3206-9000 - Brasília - DF
www.caixa.gov.br
DATA AND PERSONEL INFORMATION
Serasa Experian
Alameda dos Quinimuras, 187
Planalto Paulista
04068-900
0800-773-7728
São Paulo - SP
www.serasaexperian.com.br
David Nascimento – Marcas e Patentes
Dra. Soraya Imbassahy de Mello
11-3372-3766
[email protected]
DATA PROCESSING AND TECHNOLOGY
Car Plus Serviços
R. Cerro Corá,384
Vila Romana
05061-000
Tel. 11-3025-6308
Fax. 11-3025-6309
São Paulo - SP
www.carplus.com.br
[email protected]
[email protected]
PARTNERS - ENTITIES
Euroit Soluções em Informática
Travessa da Lapa,96 - Sl 61
Centro
80010-190
Tel. 41-3074-9900
Curitiba - PR
www.euroit.com.br
[email protected]
Cesvi Brasil - Centro de Pesquisa e Segurança Viária
Av. Amador Aguiar,700 - City Empresarial Jaraguá
02998-020
Tel. 11-3948-4822
Fax. 11-3948-4800
São Paulo - SP
www.cesvibrasil.com.br
[email protected]
Datadot Brasil
Av. Amador Aguiar,700 - City Empresarial Jaraguá
02998-020
Tel. 11-3948-4854
São Paulo - SP
www.datadot.com.br
PST Eletrônica S. A – POSITRON
Carolina Amaral
Analista Comercial
19 3787-6270
55 19 3787 6211
[email protected]
VEHICLE DATA
Autenticis Consultoria de Sistemas e Marketing Ltda
(COMVEN)
Av. Niemeyer,02 - Sl - 206
Leblon
22450-220
Tel. 21-3206-5960
Rio de Janeiro - RJ
www.autenticis.com.br
Cadastro Nacional de Veiculos Roubados (CNVR)
Rua Três Cruzes,718
Vila Queiroz
02285-000
Tel. 11-2451-9527
São Paulo - SP
www.cnvr.com.br
Assessórios Automotivos
Proda Comercial
R. Topázio,258
Mutinga
06286-240
Fax. Tel. 11-2184-1504
11-2184-1545
Osasco - SP
www.proda.com.br
[email protected]
INSURANCE COMPANIES
Segplus Serviços e Corretagem de Seguros
Av. Presidente Wilson,210 - 14º andar
20030-020 - Tel. 21-3906-2765/2770
Rio de Janeiro - RJ - www.segplus.com.br
[email protected]
ST Administradora e Corretora de Seguros
R. Araujo Leite,23-65
Vl Santa Tereza
17012-055
Tel. 14-2106-7676
Fax. 14-2106-7686
Bauru - SP
www.segurototal.com.br
[email protected]
SLV - Consultoria de Seguros
Av. Cursino, 2218
Jardim Saúde
04132-001
Tel. 11-2872-2546
Fax. 11-2769-2546
São Paulo - SP
[email protected]
TRACKING AND BLOCKING SYSTEM
Movix - Empresa Bras. De Soluções de Mobilidade
Marechal Deodoro,630 - 3º andar - sala 304
Centro
80010-912
Tel. 41-3091-3313
Fax. 41-3091-3317
Curitiba - PR
www.miobrasil.com.br
[email protected]
79
Henji Informática
R. Alzira Ferreira Ventura, 53 - Centro
09760-050
Tel. 11-4337-8319/8404
Fax. 11-4332-1944/9871
São Bernardo do Campo – SP
www.henji.com.br
Rcell Motorola
R. Gomes de Carvalho,829- 12º andar
Vl Olimpia
04547-003
Tel. 11-3053-1114
São Paulo - SP
www.rcell.com.br
Seva
Av. David Sarnoff,3814
32210-110
Tel. 31-3211-1000
Contagem - MG
www.seva.com.br
[email protected]
80
Siproel Indústria Eletrônica
R. Leonilda S. Nadolny, 53
83413-700
Tel. 41-3675-4444
Fax. 41-3675-4433
Colombo - PR
www.siproel.com.br
[email protected]
Teletrim
Rua da Quintana, 753 - 2º andar - Cj 21
04569-011 - Tel. 11-4003-8300
São Paulo - SP - www.teletrim.com.br
LOGISTICS
Tegma Gestão Logística
Av. Nicola Demarchi, 2000
09820-655
Tel. 11-4343-2500
Fax. 11-4347-7001
www.tegma.com.br
[email protected]
AIR COMPANIES
TAM Linhas Aéreas
Av. Jurandir,856 - Lote 4
04072-000
Tel. 11-5582-9273
São Paulo - SP
www.tam.com.br
Gol Linhas Aereas
Rua Gomes de Carvalho, 1692 12º andar
Vila Olímpia
CEP 04547-006 São Paulo - SP
Tel. (11) 3169.6100/3169.6145/3169.6142
STATE SYNDICATE OF VEHICLE RENTAL
COMPANIES - SINDLOC’S
Sindloc - Alagoas
R. Quintino Bocaiúva,129
Pajuçara
57030-570
Tel. 82-3327-4512
Fax. 82-3327-3388
Maceió - AL
[email protected]
Sindloc - Bahia
Av. Tancredo Neves,274 - Centro Empresarial
Iguatemi - BL A - Sl 618 A
Pituba
41820-020
Tel. 71-3431-9640/3450-4218
Fax. 71-3431-9640
Salvador - BA
www.sindlocba.com.br
[email protected]
Sindloc - Ceará
R. Dr. Pedro Borges,33 - 3º andar - Sl 311
60055-110
Tel. 85-3281-1455 - Fax. 85-3281-7886
Fortaleza - CE - [email protected]
Sindloc - Distrito Federal
S.I.A Trecho 03/04 - Lote 705/15 - S I A Guará I Parte C
71200-030
Tel. 61-3202-7774/3233-8272
Fax. 61-3201-3974
Brasília - DF
[email protected]
PARTNERS - ENTITIES
Sindloc - Minas Gerais
R. Chapecó,260
Prado
30410-070
Tel. 31-3337-1874/7660
Belo Horizonte - MG
www.sindlocmg.com.br
[email protected]
Sindloc - Pará
Av. Conselheiro Furtado,3906
Guama
66073-160
Tel. 91-3223-1471
Belém – PA
[email protected]
Sindloc - Paraná
Rua Silva Jardim,2042 - 16º andar
Rebouças
80250-200 - Tel. 41-3242-8260/3232-9408
Fax. 3242-6079/3223-6856
Curitiba - PR - [email protected]
Sindloc - Pernambuco
Rua Capitão Zuzinha, 22 - Ed. Setubal Center - Sl 305
Boa Viagem
51030-420
Tel. 81-3341-3361
Recife - PE
[email protected]
Sindloc - Rio de Janeiro
Av. Guilherme Maxwell,516 - SL 604
Bonsucesso
21042-112 - Tel. 21-2573-0558
Rio de Janeiro - RJ
www.sindlocrj.com.br
[email protected]
Sindloc Rio Grande do Sul
Av. São Pedro,531 -2º andar -Sl 208
São Geraldo
90230-120
Tel. 51-3343-2422
Porto Alegre - RS
www.sindlocrs.com.br
[email protected]
Sindloc São Paulo
Praça Ramos de Azevedo,209 - Cj.22
Centro - 01037-010
Tel. 11-3123-3131
São Paulo - SP
[email protected]
www.sindlocsp.com.br
Sindloc Sergipe
“Sindicato em homologação”
81
Sindloc - Espírito Santo
Av. Nossa Senhora da Penha,356 - Ed. Boulevard da
Praia - 3º Piso - Lj 22
Praia do Canto
29055-131
Tel. 27-3315-5086/5051
Fax. 27-3315-5051
Vitória - ES
www.sindloces.com.br
[email protected]
Sindloc - Rio Grande do Norte
Rod. BR 101,nº800
Émaus
59148-160
Tel. 84-4008-2821
Fax. 84-4008-2824/2823
Parnamirim - RN
[email protected]
FATTO STAMPA
is stronger than ever.
Be part of
our campaign and
training programmes. Send
us your suggestions and
co-operate with our researches
to improve our sector.
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National
Training and
Qualification
Programme
BRAZILIAN ASSOCIATION OF
CAR RENTAL COMPANIES
abla.com.br
Ministry
of Tourism

THE RENT A CAR INDUSTRY IN BRAZIL

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