Training and Education Support Industry Skills Unit

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Training and Education Support
Industry Skills Unit
Meadowbank
A workbook for people undertaking entry units for Hairdressing
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Version 1
Product Code: 2555
ACKNOWLEDGMENTS
TAFE NSW – Community Services, Health, Tourism and Recreation Curriculum
Centre would like to acknowledge the support and assistance of the following
people in the production of this workbook:
Writer:
Barbara Fallone, Teacher
Donna Colombini, Teacher; Donna Cooper, Teacher;
Gabriele Seidel-Wynne, Teacher; Jo Laforce, Teacher
Coordinator:
Julie Walker, Head Teacher
Program manager:
Narelle Goiser, Program Manager
Instructional designer/
editor:
Kate Robinson, Kate Robinson Media
Proofreader:
Nina Paine, Written Right
Stills photography:
Addison West, Jo Laforce and Barbara Fallone
The Salon character
illustrations:
Jo Kay
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Contributors:
Fact sheet illustrations
Erin Cassidy
Thank you to the TAFE Institutes, teachers and students and to Rose Borg, Violetta
Kola and Deahna Foti from Mink Hair + Spa who gave their time voluntarily for this
resource.
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Enquiries to TAFE NSW, Training and Education Support, Industry Skills Unit
Locked Bag 6, Meadowbank, NSW 2114, phone (02) 9942 3200.
ISBN: 978-0-7348-9000-9
© The State of New South Wales, Department of Education and Training, TAFE
NSW, Community Services, Health, Tourism and Recreation Curriculum
Centre, 2007.
Copyright of this material is reserved to Community Services, Health, Tourism and
Recreation Curriculum Centre, TAFE NSW. Reproduction or transmittal in whole or
in part, other than for the purposes of private study or research, and subject to the
provisions of the Copyright Act, is prohibited without the written authority of
Community Services, Health, Tourism and Recreation Curriculum Centre, TAFE
NSW.
© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW
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TABLE OF CONTENTS
INTRODUCTION.................................................................................................................... 1
Aim ............................................................................................................. 1
How the Workbook is set out....................................................................... 1
Case studies .............................................................................................................. 2
About the icons........................................................................................... 3
Helpful tips ................................................................................................. 4
Self-paced learning .................................................................................................... 4
Using the Workbook .................................................................................................. 4
How to answer short answer questions ...................................................................... 5
Assessment ................................................................................................. 6
Recognised Prior Learning .......................................................................... 7
UNIT 1: FOLLOW PERSONAL HEALTH AND SAFETY ROUTINES AT WORK ...................... 8
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OH&S – Risk assessment ........................................................................... 10
Fact sheets: Handle and use chemicals safely ........................................... 11
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Tips for: Handle and use chemicals safely ................................................. 22
Working with hazards – what can you do? “Prevention is better than cure!” ............. 22
Tips for safe working with chemicals ........................................................................ 22
Tips for how to look after yourself ............................................................................ 23
Activity 1: Handle and use chemicals safely .............................................. 24
Performance criteria ................................................................................................ 24
Case study .............................................................................................................. 24
Fact sheets: Handle hairdressing equipment safely ................................... 30
Tips for: Handle hairdressing equipment safely ......................................... 37
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Checklist: Passing and handling equipment safely .................................................... 37
Activity 2: Handle hairdressing equipment safely ..................................... 38
Performance criteria ................................................................................................ 38
Case study .............................................................................................................. 38
Fact sheets: Practise personal hygiene ...................................................... 44
Tips for: Practise personal hygiene ........................................................... 47
Activity 3: Practise personal hygiene ........................................................ 48
Performance criteria ................................................................................................ 48
Case study .............................................................................................................. 48
Fact sheets: Practise healthy posture ....................................................... 53
Tips for: Practise healthy posture ............................................................. 58
Activity 4: Prastice healthy posture .......................................................... 59
Performance criteria ................................................................................................ 59
Case study .............................................................................................................. 59
Review exercises ....................................................................................... 63
Workplace task ......................................................................................... 66
Self-assessment quiz ............................................................................................... 66
Checklist: Personal protective equipment ................................................................. 67
Checklist: How to care for your hands ...................................................................... 67
Checklist: How to check your posture ...................................................................... 68
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Instructions: A. Prepare a colour .............................................................................. 68
Instructions: B. Clean the equipment used for a colour ............................................ 69
Skills Passport .......................................................................................... 70
Suggested responses: Follow personal health and safety routines at work . 72
Activity 1: Handle and use chemicals safely.............................................................. 72
Activity 2: Handle hairdressing equipment safely ...................................................... 73
Activity 3: Practise personal hygiene ........................................................................ 73
Activity 4: Practise healthy posture .......................................................................... 74
Review exercises ...................................................................................................... 74
Self-assessment quiz ............................................................................................... 74
UNIT 2: MAINTAIN AND ORGANISE WORK AREAS ..........................................................75
OH&S – Risk assessment ........................................................................... 76
Fact sheets: Organise work areas .............................................................. 77
Tips for: Maintain and organise work areas ............................................... 82
Checklist: Setting up your work area ....................................................................... 82
Activity 1: Organise work areas................................................................. 83
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Performance criteria ................................................................................................ 83
Case study .............................................................................................................. 83
Fact sheets: Clean work areas ................................................................... 91
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Tips for: Clean work areas ....................................................................... 102
Tips for cleaning work areas and equipment ........................................................... 102
Checklist: Safe use of cleaning and disinfecting products and equipment ............... 102
Tips for safe disposal of waste ................................................................................ 103
Checklist: Disposing of waste ................................................................................. 103
Activity 2: Clean work areas ................................................................... 104
Performance criteria .............................................................................................. 104
Case study ............................................................................................................ 104
Review exercises ..................................................................................... 110
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Workplace task ....................................................................................... 113
Self-assessment quiz ............................................................................................. 113
Instructions: Prepare the work area for a haircut ................................................... 114
Skills Passport ........................................................................................ 116
Suggested responses: maintain and organise work areas ......................... 118
Activity 1: Organise work areas .............................................................................. 118
Activity 2: Clean work areas ................................................................................... 119
Review exercises .................................................................................................... 120
Self-assessment quiz ............................................................................................. 120
UNIT 3: PREPARE CLIENTS FOR SALON SERVICES ..................................................... 121
OH&S – Risk assessment ......................................................................... 122
Fact sheets: Gown and protect clients .................................................... 123
Tips for: Gown and protect clients .......................................................... 125
Tips for gowning up ............................................................................................... 125
Checklist: Gowning service .................................................................................... 125
Activity 1: Gown and protect clients ....................................................... 126
Performance criteria .............................................................................................. 126
Case study ............................................................................................................ 126
Fact sheets: Prepare hair for shampoo service ........................................ 131
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Tips for: Prepare hair for shampoo service .............................................. 141
General tips .......................................................................................................... 141
Activity 2: Prepare hair for shampoo service ........................................... 142
Performance criteria .............................................................................................. 142
Case study ............................................................................................................ 142
Fact sheets: Shampoo hair ...................................................................... 150
Tips for: Shampoo hair ............................................................................ 157
General tips .......................................................................................................... 157
Activity 3: Shampoo hair ........................................................................ 158
Performance criteria .............................................................................................. 158
Case study ............................................................................................................ 158
Fact sheets: Apply and remove treatment products ................................ 164
Tips for: Apply and remove treatment products ...................................... 167
Tips for applying and removing treatments ............................................................. 167
Tips for massage treatment .................................................................................... 167
Activity 4: Apply and remove treatment products ................................... 168
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Performance criteria .............................................................................................. 168
Case study ............................................................................................................ 168
Review exercises ..................................................................................... 175
Workplace task ....................................................................................... 179
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Self-assessment quiz ............................................................................................. 179
Checklist: Shampoo procedure............................................................................... 180
Checklist: Preparing for treatment application ........................................................ 181
Checklist: Treatment procedure ............................................................................. 182
Instructions: Prepare clients for salon services ....................................................... 182
Skills Passport ........................................................................................ 184
Suggested responses: Prepare clients for salon services .......................... 186
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Activity 1: Gown and protect clients ....................................................................... 186
Activity 2: Prepare hair for shampoo service ........................................................... 187
Activity 3: Shampoo hair ........................................................................................ 188
Activity 4: Apply and remove treatment products .................................................... 189
Review exercises .................................................................................................... 190
Self-assessment quiz ............................................................................................. 190
UNIT 4: DRY HAIR TO SHAPE ......................................................................................... 191
OH&S – Risk assessment ......................................................................... 193
Fact sheets: Consult with senior operator and prepare for service .......... 194
Tips for: Consult with senior operator and prepare for service ................ 198
Working with your senior operator ......................................................................... 198
Working with clients .............................................................................................. 198
OH&S and care of tools and equipment .................................................................. 198
Activity 1: Consult with senior operator and prepare for service ............. 199
Performance criteria .............................................................................................. 199
Case study ............................................................................................................ 199
Fact sheets: Complete dry ...................................................................... 208
Tips for: Complete dry ............................................................................ 213
Client range for service .......................................................................................... 213
Do‟s and Don‟ts for dry hair to shape ..................................................................... 213
Activity 2: Complete dry ......................................................................... 214
Performance criteria .............................................................................................. 214
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Case study ............................................................................................................ 214
Fact sheets: Finish hair .......................................................................... 219
Tips for: Finish hair ................................................................................ 221
Finishing products ................................................................................................ 221
Communication ..................................................................................................... 221
Activity 3: Finish hair ............................................................................. 222
Performance criteria .............................................................................................. 222
Case study ............................................................................................................ 222
Review exercises ..................................................................................... 226
Workplace task ....................................................................................... 228
Self-assessment quiz ............................................................................................. 228
Checklist: Tools, electrical equipment and styling aids ........................................... 229
Checklist: Safe use of electrical equipment ............................................................. 229
Checklist: Preparation before you commence your work ......................................... 230
Checklist: Questions to ask before using finishing techniques ................................ 230
Instructions: Dry hair to shape .............................................................................. 231
Skills Passport ........................................................................................ 232
Suggested responses: dry hair to shape ................................................... 234
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Activity 1: Consult with senior operator and prepare for service ............................. 234
Activity 2: Complete dry ......................................................................................... 235
Activity 3: Finish hair ............................................................................................ 236
Review exercises .................................................................................................... 236
Self-assessment quiz ............................................................................................. 236
UNIT 5: ASSIST COLLEAGUES PROVIDING MULTIPLE SALON
SERVICES AS A TEAM MEMBER ................................................................................... 237
OH&S – Risk assessment ......................................................................... 238
Fact sheets: Communicate with hairdressing work team colleagues ........ 240
Tips for: Communicate with hairdressing work team colleagues .............. 247
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Rules of thumb for working in a small group in a busy workplace .......................... 247
Code of ethics ........................................................................................................ 247
Activity 1: Communicate with hairdressing work team colleagues .......... 248
Performance criteria .............................................................................................. 248
Case study ............................................................................................................ 248
Fact sheets: Provide service to colleagues ............................................... 254
Tips for: Provide service to colleagues .................................................... 256
Advantages of being part of a team ......................................................................... 256
To be an effective member of a team ....................................................................... 256
Activity 2: Provide service to colleagues ................................................. 257
Performance criteria .............................................................................................. 257
Case study ............................................................................................................ 257
Fact sheets: Work in a team ................................................................... 264
Tips for: Work in a team.......................................................................... 276
Do‟s and Don‟ts of feedback ................................................................................... 276
Activity 3: Work in a team ...................................................................... 277
Performance criteria .............................................................................................. 277
Case study ............................................................................................................ 277
Review exercises ..................................................................................... 283
Workplace task ....................................................................................... 286
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Self-assessment quiz ............................................................................................. 286
Instructions: Assist colleagues providing multiple salon services ............................ 287
Skills Passport ........................................................................................ 290
Suggested responses: Assist colleagues providing multiple salon services as
a team member ....................................................................................... 292
Activity 1: Communicate with hairdressing work team colleagues .......................... 292
Activity 2: Provide service to colleagues .................................................................. 293
Activity 3: Work in a team ...................................................................................... 294
Review exercises .................................................................................................... 295
Self-assessment quiz ............................................................................................. 295
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GLOSSARY ...................................................................................................................... 296
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The Salon Workbook
WRHCS205A
FOLLOW PERSONAL
HEALTH AND SAFETY
ROUTINES AT WORK
UNIT
1
Fact sheets and activities contained within this unit will assist you to become
competent in the following skills:
 Handle and use chemicals safely
The symptoms, causes and common forms of occupational contact dermatitis
are recognised and preventative routines are implemented according to
workplace procedures.

Protective gloves are worn for hairdressing chemical services according to
manufacturer's product safety data sheets and workplace operator safety
procedures.

Facial masks and goggles are worn when mixing colour and/or lightening
products where indicated in relevant legislation, manufacturer's product
safety data and according to workplace operator safety procedures.

Skin protective barrier creams are applied regularly to protect skin in regular
contact with water and shampoo.

Cleaning and disinfecting products are diluted according to manufacturer's
instructions and protective gloves are worn where indicated by
manufacturer's product safety data sheets and workplace operator safety
procedures.
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
 Handle hairdressing equipment safely

Scissors are held with points away from the body and passed with handles
away from the body.

Scissor blades are wiped with care away from the body and towards the
point.

Disposable razor blades are removed and replaced according to workplace
safety procedures.

Used blades are disposed of according to relevant legislation and safe
workplace practices.

Electrical sockets are switched off when inserting and removing plugs on
thermal equipment.

Equipment with loose wires is discarded and reported according to workplace
maintenance procedures.
 Practise personal hygiene

Hands are washed thoroughly with antibacterial cleanser before and after
client contact.

Relevant legislation and regulations are implemented after contact with
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Unit 1: Follow personal health and safety routines at work
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infectious disorders.
 Practise healthy posture

Posture-supportive closed-toe footwear is worn in the workplace.

Client chairs are adjusted up or down where possible to avoid operator
bending.

Straight back and shoulders with bending from the knees where required is
consistently demonstrated.
To complete this unit it is recommended that you read the fact sheets and complete
all the activities in each section:
Handle and use chemicals safely – fact sheets and activity 1

Handle hairdressing equipment safely – fact sheets and activity 2

Practise personal hygiene – fact sheets and activity 3

Practise healthy posture – fact sheets and activity 4.
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Workplace task
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Skills Passport.
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When you have completed each of these sections, check your work in the activities
against the suggested responses. There are also some review exercises for you to
complete. When you are ready, you can attempt the:
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The Salon Workbook
OH&S – RISK ASSESSMENT
Prior to completing any service in a hairdressing salon and/or at TAFE it is
important to be aware of the risks involved. By law it is the responsibility of the
facilitator and student to minimise Occupational Health and Safety (OH&S) risks.
The risk assessment below identifies potential risks when following a personal
health and safety routine at work. It includes an explanation of the safety measures
required to ensure your own safety and the safety of others.
Hazard
Electrical
equipment
Risks
Electric shock
Safety measures
Make sure power cords are in good
condition.
Fire
Burns
Could burn skin
Do not use electrical equipment near
water.
Apply correct handling method and follow
advice on the safe handling of equipment.
Wear gloves.
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Chemicals
Electrical appliances should be inspected
regularly by an electrician and tagged.
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Electrocution
Wear a dust mask.
Eye burn
Wear goggles.
Ruin clothing
Wear an apron.
Dermatitis
Carcinogenic
Use barrier cream.
Always wear a dust mask.
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Bleach
Carcinogenic
Disinfectant
and cleaning
products
High acidity
Increase the risk of
various health
problems
including
inhalation and
dermatitis
Always wear gloves, a mask and goggles.
Always read manufacturer‟s instructions
on how to use products.
Wear personal protective equipment (PPE)
when using products.
Check the Manufacturer‟s Safety Data
Sheets (MSDS).
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Unit 1: Follow personal health and safety routines at work
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FACT SHEETS
ELEMENT 1: HANDLE AND USE
CHEMICALS SAFELY
1.1 The symptoms, causes and common forms of occupational contact
dermatitis are recognised and preventative routines are implemented
according to workplace procedures
Dermatitis
Work-related dermatitis is a skin condition caused by things that people touch. In
hairdressing the hands are the most commonly affected part of the body.
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Hairdressers have been identified as an occupational group who are greatly at risk
of contracting skin disorders, especially hand dermatitis. The term generally
applies to inflammation of the skin, usually from exposure to irritants.
(Source unknown)
Dermatitis
What is dermatitis?
Dermatitis is a skin inflammation, caused by exposure to irritants.
There are three types of dermatitis you need to be aware of:
1) irritant contact dermatitis
2) allergic contact dermatitis
3) contact urticaria.
Irritant contact dermatitis
The most common form of dermatitis is irritant contact dermatitis. This is a toxic
reaction of the skin and can be reduced by the wearing of gloves and moisturising
the skin with the appropriate hand creams.
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The Salon Workbook
Irritant contact dermatitis can be caused by continual use of water, shampoo,
conditioner, cleaning aids and chemicals.
Allergic contact dermatitis
Allergic contact dermatitis is a reaction to dyes, tints, perm solution and bleaches.
Prevention is the key here. A chemical irritant known as a „sensitiser‟ causes
allergic dermatitis, for example phenylendiamine in hair colouring and persulphate
salts in bleach powders.
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This condition may take longer to develop and causes a mild to severe dermatitis or
eczema.
© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW