to Travel - Länstrafiken

EASY
to Travel
Länstrafiken lets you travel in an easy way by bus
and train within Örebro County. You can pay for
your journey using a Länstrafiken Resekort (Travel
Card), a debit/credit card or a smartphone.
You can buy a Resekort card, and charge it with
travel funds (reskassa) or a period ticket, from
Länstrafiken at our customer service Travel Centre
in Örebro, from one of our agents, or on board one
of our buses.
Please note that you can’t use cash on the bus!
Paying for Tickets
Travel fund (reskassa)
‘Reskassa’ is a travel fund which you use like a wallet/money on your Länstrafiken
Resekort card. You use the travel fund to pay for your journey, and can add
more money whenever you want to. You can add money via one of our agents,
on the bus or in our online shop.
How to pay using your travel fund
On local buses in Örebro (purple buses)
1 On the card reader, choose what kind of ticket you want to buy: Adult (Vuxen, age 20 and above), School Age (Skolungdom, 7–19) or Family (Familj, up to
5 people including 1–2 adults and the others age 7–19). Two children under 7 can travel free with each paying passenger.
2 Hold your Resekort card against the card reader.
3 The ticket price is taken out of your travel fund.
appears on the display, and your ticket is now added to your Resekort card.
If more than one person is travelling with the same travel fund, repeat stages
1–3 for each extra person.
On regional buses and local buses in Karlskoga, Lindesberg, Hallsberg and Kumla (blue buses)
1 Tell the driver where you want to go. If you would like a receipt, tell the driver before paying.
2 Hold your Resekort card against the card reader on the driver’s ticket machine. The ticket price is taken out of your travel fund. The ticket is now added to your Resekort card.
On trains within Örebro County (TIB/Tågkompaniet, Västtåg/Kinnekulletåget, Värmlandstrafik trains, TÅGAB. Note: Your travel fund
cannot be used on SJ services.)
1 On the card reader on the yellow Länstrafiken ticket machine at the station, press Buy ticket with travel fund or company card (Köp biljett med res-
kassa eller företagskort).
2 Hold your Resekort card against the card reader.
3 Select your destination.
4 Select ticket type: Adult (Vuxen, age 20 and above), School Age (Skolungdom
7–19) or Family (Familj, up to 5 people including 1–2 adults and the others age 7–19).
5 Confirm your tickets using the green button at the bottom right of the screen.
6 Hold your Resekort card against the card reader again.
appears on the display, and your ticket is now added to your Resekort card.
If more than one person is travelling with the same travel fund, repeat stages
1–6 for each extra person.
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If you do not buy a ticket at the yellow Länstrafiken ticket machine before
boarding the train, you must buy a ticket on the train, and the price and
payment options will vary depending on the operator. Note: You cannot
use your Länstrafiken travel fund to buy your ticket on board the train.
Period ticket
A ticket which you can load onto your Länstrafiken Resekort card. It is
valid for a certain period (usually 31 days) in a particular travel zone.
The options are County Ticket (Länsbiljett), Leisure Ticket (Fritidsbiljett),
Off-Peak Ticket (Lågtrafikbiljett), Centre Ticket (Tätortsbiljett) or Commuter
Ticket (Pendlarbiljett) between two places/destinations.
The first time you travel using your period ticket,
you must activate it as follows:
On local buses in Örebro (purple buses)
1 Hold your Resekort card against the card reader.
2 Press the button next to the ticket you want to activate. You can also ask the driver to help you activate the ticket.
3 Hold your Resekort card against the card reader again.
appears on the display. Your period ticket is now activated and your journey is registered.
On regional buses and local buses in Karlskoga, Lindesberg,
Hallsberg and Kumla (blue buses)
1 Tell the driver you want to activate your period ticket.
2 Hold your Resekort card against the card reader on the driver’s ticket machine. Your period ticket is now activated and your journey is registered.
On trains
1 Hold your Resekort card against the card reader on the yellow Länstrafiken ticket machine at the station. You will see the tickets that are available on your Resekort.
2 Press the Activate (Aktivera) button next to the ticket you want to activate.
3 Hold your Resekort card against the card reader. Your period ticket is now activated and your journey is registered.
After your period ticket has been activated
On local buses in Örebro (purple buses)
1 Hold your Resekort card against the card reader.
2 The reader will check that you have a valid period ticket.
appears
on the display and your journey is registered.
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On regional buses and local buses in Karlskoga, Lindesberg,
Hallsberg and Kumla (blue buses)
1 Hold your Resekort card against the card reader on the driver’s ticket machine.
2 The reader will check that you have a valid period ticket and your journey is registered.
On trains within Örebro County (TIB/Tågkompaniet, Västtåg/
Kinnekulletåget, Värmlandstrafik trains, TÅGAB, SJ Regional).
1 Hold your Resekort card against the card reader on the yellow Länstrafiken ticket machine at the station.
2 The reader will check that you have a valid period ticket.
appears on the display and your journey is registered.
Balance (Saldo)
How to check what tickets are on your Resekort card and the balance of
your travel fund.
On local buses (purple buses) and regional buses (blue buses)
1 Push the Balance/validity (Saldo/giltighet) button on the card reader.
2 Hold your Resekort card against the card reader.
3 The display shows your travel fund (reskassa) balance, your most recent tickets and how long they are valid for. You can also ask the driver for help accessing information about your travel fund balance and tickets on your Resekort card.
On trains
1 Press the Show card contents (Visa kortinnehåll) button on the dis-
play on the yellow Länstrafiken ticket machine.
2 Hold your Resekort card against the card reader. The display now shows your travel fund (reskassa) balance, along with information about any tickets you have and how long they are valid for.
How to add funds to your Resekort card
You can add more funds or a new period ticket to your Resekort card via
one of our agents, at our customer service Travel Centre in Örebro, on
board the bus or in our online shop at www.lanstrafiken.se
On the bus you must add at least 200 kronor, and with an agent you
must add multiples of 50 kronor (50, 100, 150 kronor and so on).
A list of where to find our sales agents can be found on our website.
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General information
Blanco tickets (Blancobiljetter)
Rural/Regional Blanco ticket (Blancobiljett Landsbygd/Region)
This is a paper ticket issued by Länstrafiken or a government authority,
and is only valid on regional buses between two destinations on a specific
day. The details are shown on the ticket.
When you board the bus, give the driver your ticket to be marked ‘in use’.
Centre/Local Blanco ticket (Blancobiljett Tätort/Stad)
This is a paper ticket issued by Länstrafiken or a government authority,
and is only valid in central Örebro (purple buses), and for local buses in
other towns (blue buses) on a specific day. The details are shown on the
ticket. When you board the bus, give the driver your ticket to be marked
‘in use’.
Notification of a medical appointment in Region
Örebro County
If you receive written notification of a medical appointment with Region
Örebro County (the regional authority), you can travel to your appointment on regional and local buses free of charge. Show the notification
to the driver and you will be given a ticket. Your ticket and notification
together are a valid travel pass.
After your appointment, the receipt from the medical centre and a ticket
issued by the driver are jointly a valid travel pass. If your notification says
you have free return travel (tur och retur), it is a valid travel pass when
presented with the ticket issued by the driver. Remember that this is only
valid for one specific day.
Mobile ticket (Mobilbiljett)
You can buy a mobile ticket using the Länstrafiken app. The first time you
use the app, you must link it to a debit or credit card. You can then buy a
ticket to travel by regional or local bus.
Debit/credit card (Bankkort)
On our buses, you can always use a debit or credit card to pay for a ticket.
However, you cannot use cash to buy tickets on our buses.
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Ticket types (Biljettyper)
When travelling on Länstrafiken trains or buses, the following ticket
types apply:
Ticket type
Age limits
Other
Child (Barn)
0–6 years
Two children can travel free with
each paying passenger. The third
child must pay for a School Age
(Skolungdom) ticket.
School Age
(Skolungdom)
7–19 years
Adult (Vuxen)
20 years and
above
Family (Familj)
Up to 5 people
Including 1–2 adults and the rest
school age
Changing buses
Between regional buses
When making a journey where you need to change from one regional
bus to another, you must buy a ticket all the way to your final destination. This will make sure you get the best price.
From a regional bus to a local bus
When you start your journey on a regional bus, a transfer ticket to local
buses is automatically included. The maximum transfer time varies
depending on how far you are travelling by regional bus.
From a train to a local bus
Works in the same way as from a regional bus to a local bus.
From a local bus to a train
On the local bus, tell the driver you want to buy a ticket all the way to
Hallsberg, for example.
Show the regional bus driver your local bus ticket and say you want to
buy a transfer ticket.
Surcharge
If you do not have a valid ticket during a ticket check, you will be charged a surcharge according to current Länstrafiken regulations.
2015-12-01 Engelska
From a local bus to a regional bus
Contact details
If you have any questions or comments, please contact Customer Services/
Kundservice on 0771-55 30 00 or e-mail [email protected]
www.lanstrafiken.se
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