2013 hammerhead dealer kit - Hammerhead Off-Road

Transcription

2013 HAMMERHEAD DEALER KIT
Hammerhead Off-Road, LP
1200 Lakeside Parkway #400
Flower Mound, TX 75028
Phone: 214-513-1700
Fax: 214-513-1711
Hammerhead Off-Road, Inc
www.hammerheadoffroad.com
A Factory To Dealers Direct Program
Play Safe, Play Hard!
____________________________________________________________________________________
Hammerhead Complete Dealer Kit Acknowledgement
The purpose of this document is to acknowledge that you have received and agree to be bound
by the terms contained in the Hammerhead Dealer Kit and the terms below:
1
For each unit sold dealer agrees to complete the Buyers Safety Agreement checklist and obtain
the customer’s initials and signature in all appropriate places. In the event that the customer
will not initial and sign in all appropriate places dealer agrees to provide written notice to the
customer that the warranty is voided and to provide a copy of this notice to Hammerhead OffRoad Inc.
2
For each unit sold dealer agrees to follow and complete the Pre-Delivery or Setup Checklist and
to initial and sign in all appropriate places.
3
For each unit sold dealer agrees to register each vehicle for warranty by completing a warranty
registration card, completing a copy of the Pre-Delivery or Setup Checklist, completing the Buyer
Safety Agreement checklist, and providing a copy of the sales receipt within fourteen days of
purchase. These items shall be forwarded to Hammerhead Off-Road, Inc. within fourteen days
of purchase pursuant to the instructions in the Hammerhead Dealer Kit.
4
Dealer is familiar with the laws of the state that dealer is located in relating to the sale of each
unit. Dealer agrees to be responsible for all notice requirements relating to the sale of each unit
that is required in its state, including but not limited to statutes commonly referred to as Lemon
Law Notices. Dealer agrees to indemnify Hammerhead Off-Road Inc. for any losses or expenses
caused by failing to comply with state law.
Please fax signed copy back to 214-513-1711 OR mail signed copy back to:
Hammerhead Off-Road
1200 Lakeside Parkway Ste #400
_____________________________________________________________________________________
NAME OF DEALERSHIP
OWNER, CEO, or PRINCIPAL
DATE
1
mail@hammerheadoffroad.com
____________________________________________________________________________________
TABLE OF CONTENTS
Hammerhead Off-Road Dealer Kit Acknowledgement....................................................... 1
Hammerhead Off-Road Table of Contents ...................................................................... 2-3
Hammerhead Off-Road Office Contact Sheet .................................................................... 4
New Dealer Introduction .................................................................................................... 5
Hammerhead Off-Road Website Tools ............................................................................... 6
Hammerhead Off-Road Netsuite Tools …………………………………………………………….…………….7
Hammerhead Off-Road General Warranty Policy for Off-Road Vehicles (1/3) .................. 8
Hammerhead Off-Road General Warranty Policy for Off-Road Vehicles (2/3) .................. 9
Hammerhead Off-Road General Warranty Policy for Off-Road Vehicles (3/3) ................ 10
Hammerhead Off-Road MudHead and Torpedo Warranty and Parts Policy .................. 11
LCT Distributor Territory Map……………………………………………………………………………..………..12
LCT 136cc Torpedo Engine Parts List………….................................................………..…..13-14
LCT 208cc MudHead Engine Parts List…………...............................................………….…15-16
Hammerhead Off-Road Warranty Registration……………………………………………………………..17
Hammerhead Off-Road Parts Order Instructions…………………………………………………………..18
Hammerhead Off-Road Parts Order Form ........................................................................ 19
Hammerhead Off-Road Warranty Parts Order Form ....................................................... 20
Hammerhead Off-Road Warranty Claim Form ................................................................. 21
Hammerhead Off-Road Buyers Safety Agreement (1/2) ................................................. 22
Hammerhead Off-Road Buyers Safety Agreement (2/2) ................................................. 23
Hammerhead Off-Road Products Repair Time Allotment ........................................... 24-26
Hammerhead Off-Road GTS Assembly Instructions .................................................... 27-30
Hammerhead Off-Road 150 and 250 Set Up Checklist ..................................................... 31
Hammerhead Off-Road Rancher Assembly Instructions ............................................. 32-35
Hammerhead Off-Road Dealer Setup RANCHER UTV Set Up Check List .......................... 36
____________________________________________________________________________________
Hammerhead Off-Road Dealer Setup Check List (MudHead) .......................................... 37
Hammerhead Off-Road Dealer Setup Check List (Torpedo) ............................................. 38
Hammerhead Off-Road Co-Op Marketing Program (1/2) ................................................ 39
Hammerhead Off-Road Co-Op Marketing Program (2/2) ............................................... 40
Hammerhead Off-Road Co-Op Credit Form ..................................................................... 41
Hammerhead Off-Road General FAQ’S ............................................................................ 42
Hammerhead Off-Road Go-Kart FAQ’S ............................................................................. 43
Hammerhead Off-Road Rancher FAQ’S ............................................................................ 44
____________________________________________________________________________________
Hammerhead Office Contact Sheet
National Sales Manager
Garrett Laves
garrett@hammerheadoffroad.com
Ph: 214-513-1700 ext 229
Accounting
Jing Shi
jing@hammerheadoffroad.com
Ph: 214-513-1700 ext 227
Warranty/Parts/Service
Sam Cox
sam@hammerheadoffroad.com
Ph: 214-513-1700 ext 224
Warranty/Parts/Service
Chad Wilson
chad@hammerheadoffroad.com
Ph: 214-513-1700 ext 223
Shipping
Iris Lee
iris@hammerheadoffroad.com
Ph: 214-513-1700 ext 228
Office Address
4
____________________________________________________________________________________
New Dealer Introduction
Dear Hammerhead Off-Road Dealer,
In an effort to protect your Hammerhead Off-Road franchise, we would like to ensure you that
all Hammerhead products are ONLY sold through authorized retail storefronts. Hammerhead
Off-Road does not and will not partake in drop shipments or the crated delivery of machines to
end consumers. Any dealer that has sold a crated unit either in or out of his territory is grounds
for immediate termination.
Internet advertising is allowed at or above MSRP only. You will not be allowed to sell
Hammerhead Off-Road units over the Internet using any type of online shopping cart, your
website, E-Bay or any other type of auction website. Internet commerce for the sale(s) of
Hammerhead Off-Road units is not permitted and is grounds for immediate termination. ALL
UNITS MUST BE SET UP BY THE DEALER AND SOLD THROUGH YOUR AUTHORIZED RETAIL STORE
FRONT(S) ONLY!!!
Hammerhead Off-Road units must be properly set up for use by a qualified technician and test
driven before delivery of a unit to an end consumer. Dealer is required to utilize the PreDelivery assembly checklist for verifying the correct assembly of each machine. If you come
across any questions regarding assembly, shipping damage or the incorrect maintenance or
malfunctioning of a machine, please do not hesitate to contact us so that we can assist you.
Dealers are required to register each vehicle for warranty either online at
www.hammerheadoffroad.com or by faxing in a warranty registration card and supplementary
information to 214-513-1711. Supplementary warranty information includes a completed and
signed Buyer Safety Agreement, Pre-Delivery Checklist and a copy of the sales receipt, along
with the warranty registration card for each unit sold. Warranty must be validated by
Hammerhead Off-Road before warranty parts and/or warranty payments are approved.
Thanks again for choosing Hammerhead Off-Road. We stand behind and support our dealers
100%.
Sincerely,
Garrett Laves
National Sales Manager
5
____________________________________________________________________________________
Hammerhead Off-Road Website Tools
Dealers can conveniently access the Hammerhead Off-Road exclusive dealer’s section of the
website to obtain the most updated information on our business. The dealer portion of our
website offers several great tools for quick, accurate and optimal customer service.
Instructions to access the dealer’s website:
1) Go to www.hammerheadoffroad.com
2) Click on Dealer Login
3) Type in your assigned “Dealer ID” and “Password” (FOUND ON OPENING PAGE OF
DEALER KIT)
Your Dealer ID:
Your Password:
Below is a list of things you can do under the dealer section of our website:
1) Register products for warranty
2) Look up illustrated parts manuals for all models, including obsolete models
3) Find common dealer book forms (Parts order forms, Warranty forms, etc…)
4) Download Co-op advertising materials and guidelines, high resolution unit pictures,
sample ads and logos
If you have any questions about using the dealer section of the website please feel free to call
us at (214) 513 -1700 for immediate assistance.
6
____________________________________________________________________________________
Hammerhead Off-Road NetSuite Tools
www.netsuite.com
Dealers can conveniently access NetSuite at www.netsuite.com. NetSuite is the software
system that Hammerhead Off-Road uses for all sales, parts and warranty invoicing and recordkeeping. NetSuite even allows dealers the opportunity to order parts online instantaneously.
Please note that all invoices are e-mailed to your e-mail account once processed in NetSuite.
Instructions to access NetSuite:
1) Go to www.netsuite.com
2) Click on Customer Login
3) Type in your assigned “E-Mail Address” and “Password” (FOUND ON OPENING PAGE OF
DEALER KIT)
Your E-mail address:
Your Temporary Password: 123456
Below is a list of things you can do once you have access to NetSuite:
1) Order parts online
2) Look up parts
3) Find pricing on parts
4) Search for individual invoices and invoice history
5) See what units have been registered for warranty
6) Find out if warranty claims have been submitted, processed and paid
If you have any questions about using NetSuite please feel free to call us at (214) 513 -1700 for
immediate assistance.
7
____________________________________________________________________________________
General Warranty Policy for Hammerhead Off-Road Vehicles
The warranty period shall never exceed twenty-four (24) months from products delivery date
IMPORTANT!
ALL UNITS MUST BE REGISTERED WITHIN 14 DAYS OF PURCHASE OR WARRANTY IS VOID.
To register your product please complete the Warranty Registration Card found in this dealer book. Fax
or mail the Warranty Registration Card, Buyer Safety Agreement and Pre-Delivery checklist along with a
copy of the sales receipt to Hammerhead Off-Road in order to activate the warranty. You may also
register a warranty online using your dealer ID and password at www.hammerheadoffroad.com. Please
contact Hammerhead Off-Road to receive your dealer ID and password. Hammerhead Off-Road
reserves the right to verify all warranty information with the retail customer.
During the warranty coverage period we will cover original warranty parts and labor only. The dealer is
required to get prior approval for all warranty work as well as for warranty part(s) orders. After the
warranty part(s) have been received and the warranty work has been completed you may then submit a
Warranty Labor Claim for reimbursement of up to $55 per hour, or per state law agreed by
Hammerhead Off-Road. All warranty credits will be issued by check, usually within a 90-day period.
GENERAL WARRANTY POLICY
Labor Warranty is covered for the first 90 days (THREE MONTHS) from the end consumer’s date of
purchase. Warranty Parts are covered for 180 days (SIX MONTHS) from the end consumer’s date of
purchase. All warranty paperwork must be received within 14 days of repair.
WARRANTY PARTS COVERAGE
Warranty starts from the date of purchase by end consumer:
FRAME:
1 year
ENGINE:
180 days
CARBURETOR:
90 days
MUFFLER:
90 days
A-ARM, SPINDLES, AXLES:
90 days
ELECTRONICS:
90 days
FRONT AND REAR FENDERS:
30 days
COLORED BODY PANELS:
30 days
SPEEDOMETER:
30 days
TIRES & WHEELS:
30 days
BRAKES:
30 days
CLUTCH:
30 days
SEATS:
30 days
8
____________________________________________________________________________________
WHAT PARTS ARE NOT COVERED?
GENERAL EXCLUSION: The warranty does not cover consumable and normal wear and tear items such
as, but not limited to, batteries, throttle cables, brake cables, chains, bikini tops, safety belts, air filters,
brake pads, tires, oil changes, and/or problems occurring due to a lack of scheduled maintenance or
consumer abuse. Modifications to the vehicle that are not Hammerhead Off-Road approved parts will
void the warranty in its entirety. Defective parts are subject to recall by Hammerhead Off-Road upon
failure and are required to be held by the dealer for 30 days from the time of the initial repair date.
GENERAL LABOR WARRANTY
90 DAYS (3 MONTHS). Hammerhead Off-Road will reimburse warranty repair workmanship up to $55
per hour, or per state law agreed by Hammerhead Off-Road. All repair hours are paid by the
Hammerhead Off-Road Flat Hour Sheet Guideline found in your dealer book.
WARRANTY PROCEDURE
1. Make sure the warranty registration is on file with Hammerhead Off-Road.
2. Diagnose problem on the machine.
3. Call Hammerhead Off-Road to get warranty guidelines 214-513-1700.
Please have the following ready when calling:
VIN
DATE OF PURHCASE
DATE RECEIVED BY THE SERVICE CENTER FOR REPAIRS
Guidelines are:
MUST HAVE WARRANTY REGISTRATION FORM ON FILE
MUST BE A HAMMERHEAD OFF-ROAD UNIT
MUST PROVIDE DEALERSHIP’S FLAT LABOR RATE FEE
4. Complete “Warranty Parts Order Form” and fax to 214-513-1738 to get warranty parts free of charge
5. Perform warranty service under the guidelines (i.e. flat rate schedule) set forth by Hammerhead OffRoad. Hammerhead Off-Road will pay your published shop rates per hour up to $55/Hour, or per state
law agreed by Hammerhead Off-Road.
6. Complete “Warranty Labor Claim Form” and submit to Hammerhead Off-Road within 15 days of
repair. APPROVED WARRANTY CLAIMS WILL RESULT IN A CHECK BEING SENT OUT TO THE DEALER.
ONLY HAMMERHEAD OFF-ROAD AUTHORIZED DEALERS WILL BE ELIGIBLE TO RECEIVE CREDIT.
9
____________________________________________________________________________________
NOTICE: We do not charge for warranty parts on authorized repairs. Any defective parts from the
repair are required to be returned to Hammerhead Off-Road upon request within 30 days of repair. All
warranties are voided if the vehicle has been altered for use in racing or competition, rented, used
under abnormal conditions, or subject to abuse, misuse, neglect or improper maintenance.
Hammerhead Off-Road is not liable for any damage claim or liability claim, personal or otherwise
resulting from operation of the vehicle in any way. All warranty parts will be shipped using UPS or Fed
Ex ground ONLY. If the warranty part needs to shipped 2nd day air or shipped overnight, the ordering
dealership will be responsible for all shipping fees.
NOTICE: Hammerhead Off-Road reserves the right to change product specifications, designs, and
standard equipment without notice and without incurring obligation. These vehicles are not designed or
manufactured for racing or use on rental tracks, public streets, public roads, highways, paved surfaces,
or right-of-ways. Always wear an approved helmet and eye protection when riding. Always secure
loose clothing and long hair. Always utilize seatbelts. Please read the operators manual before usage
and go over the Buyer Safety Agreement.
FAQ’s:
1. FOR WHAT REASONS CAN MY WARRANTY CLAIM BE DISPUTED OR DENIED?
Warranty can be denied because of an out of warranty date, the unit was not a Hammerhead
Off-Road unit or the Warranty Registration Card was not submitted to Hammerhead Off-Road
within 14 days of purchase. The warranty does not apply to any part, which in opinion of seller
was defective because of improper maintenance, improper assembly, alterations, abuse,
negligence, or accident. The warranty does not cover loss of use of the seller vehicle, loss of time,
inconvenience, or any other consequential damage which includes, but is not limited to, loss or
damage to person or property or any expense of returning any damaged units to the seller,
distributor, or its authorized dealer.
2. DOES HAMMERHEAD OFF-ROAD OFFER AN EXTENDED WARRANTY?
No, Hammerhead Off-Road does not offer any type of extended warranty.
3. IS MY KART STILL UNDER WARRANTY IF I HAVE OWNED IT FOR 1 YEAR BUT PUT ONLY 6
HOURS OF DRIVING TIME ON IT?
Warranty is base on the exact date of purchase; not based on how many hours it has been used.
4. HOW DO I GET WARRANTY PARTS FOR FREE?
To get your parts covered by the warranty, you must call the warranty department at 214-5131700. You must also be an authorized Hammerhead Off-Road dealer.
10
____________________________________________________________________________________
Warranty & Parts Policy for MUDHEAD and TORPEDO Vehicles Only
The warranty period shall never exceed twenty-four (24) months from products delivery date
VERY IMPORTANT!!
Please note that the Mudhead and Torpedo come standard with a THREE-YEAR Parts and
Labor ENGINE warranty provided by LCT. You can find a list of all parts covered by the LCT
warranty for the MUDHEAD and TORPEDO on page 14 – page 18. Excluding the engine
components which are covered by LCT, all other parts on the MudHead and Torpedo are
covered under the General Warranty Policy for Hammerhead Off-Road Vehicles found on
page 9 – page 11 of this dealer kit.
ALL UNITS MUST BE REGISTERED WITHIN 14 DAYS OF PURCHASE OR WARRANTY IS VOID.
Warranty starts from the date of purchase by end consumer:
ALL HAMMERHEAD DEALERS MUST NOW BE SET UP WITH AN LCT DISTRIBUTOR
in order to receive LCT warranty service, LCT parts and LCT warranty parts
for the LCT engines featured on the MudHead and Torpedo
1) Contact your local LCT Territory Distributor found on page 13 of the dealer kit.
2) Fill out the necessary paperwork provided by your local LCT Territory Distributor and return it
back to the LCT Territory Distributor for your LCT dealership approval.
3) Once LCT Distributor approves you as an LCT dealership the LCT Territory Distributor will provide
you with a Login and Password for www.lausonpower.com where you can access all necessary
documents, such as warranty codes, part numbers, service and owner manuals etc...
4) At www.lausonpower.com you can submit all necessary warranty with the warranty code
number(s). You will also fill out the OPEESA (standard outdoor power equipment) warranty
form for LCT approval.
5) In order to get warranty approval, the consumer must provide their sales receipt with the date
of purchase on the sales receipt. You will then enter the consumer’s purchase date on the
warranty claim. The sales receipt generally does not include the engine numbers and
therefore is not necessary to have the engine number in order to receive warranty parts and
payment.
6) The LCT Territory Distributor provides ALL LCT parts, regardless of the parts being for warranty
or purchased parts.
7) Warranty payment is provided by LCT’s corporate office with your stated labor rate and 20%
profit on the parts.
11
____________________________________________________________________________________
Hammerhead Off-Road Warranty Registration Form
Registration Terms & Conditions:
In order to activate the warranty please follow the instructions below:
1) Make a copy of the Bill of Sale
2) Make a copy of Pre-Delivery Checklist
3) Make a copy of Buyer-Safety Agreement
4) Fill out warranty card and send with all above documents to:
Attn: Warranty Registration
1200 Lakeside Parkway Ste. #400
Or, Fax to 214-513-1738
Or, Online at www.hammerheadoffroad.com
Hammerhead Off-Road Warranty Registration Card
(Must be sent in with a copy of sales receipt and Buyers Safety Agreement)
VIN# __________________________________________Model:_______________________________
Dealer Name: ________________________________________________________________________
Dealer Address: ______________________________________________________________________
City: _____________________________ State: _________________ Zip:________________________
Customer Name: _____________________________________________________________________
Customer Address: ___________________________________________________________________
Customer City: ________________________________ State: _________________________________
Customer Phone: ______________________________ Email: _________________________________
Date of Purchase: ____________________________________________________________________
I Certify that all information provided is true and correct to the best of my knowledge. I understand
the exceptions and limitations of the warranty coverage.
Customer Signature:_______________________________ Date: _______________________
17
____________________________________________________________________________________
Hammerhead Off-Road Parts Order Instructions
Parts Order Instructions:
All parts manuals are online and can be found by using your dealer login and password at
www.hammmerheadoffroad.com. You can also check pricing online at www.netsuite.com
1) Order parts online using your e-mail and password at www.netsuite.com
OR
1) Completely fill out the Hammerhead Off-Road “Parts Order Form.” Make sure the dealer name
and shipping location are legible. List all parts required and include quantity, part number, part
name, and dealer cost (if known).
2) All part orders need to be faxed in to (214) 513-1738. If there are any questions regarding a part
number, availability, cost or any other matter please call our parts department at (214) 5131700.
3) A freight charge will be added to your invoice based upon which shipping method is requested
by the dealer (ground, 2nd day or overnight). All warranty parts are shipped ground unless
otherwise requested by the dealer. If a dealer requests 2nd day or overnight on a warranty parts
order the dealer is responsible for all shipping fees.
4) For any returned part(s) shipped out in error as a result of the dealer there will be a 20%
restocking fee. Returned parts must be shipped back to us by the dealer at the dealer’s expense.
Please call us for a Return Authorization (RA) number.
5) For any part(s) shipped out in error as a result of Hammerhead we will authorize you a Return
Authorization (RA) number and pay the freight to ship the part(s) back to us. There will not be a
20% restocking fee.
Billing Options
All parts are prepaid by the dealer using a credit card. We do not accept Discover credit cards.
18
Hammerhead Off-Road
Parts Order Form
www.hammerheadoffroad.com
T: (214) 513-1700 F: (214) 513-1738
(ver: 090223)
Bill to:
Company: _______________________________
Address: ________________________________
City/State/Zip: ___________________________
Phone: _________________________________
Fax: ___________________________________
PO#: _______________ Date: ______________
Part No.
Shipping UPS:
Ship To Address (if different from Bill to):
Company: _______________________________
Address: ________________________________
City/State/Zip: ___________________________
Phone: _________________________________
Description
Ground
2nd Day
Quantity
Next Day
It is understood that any complaints, damaged goods must be
reported within 10 days of delivery date.
Returns: All Return items will be charged a 20% restocking fee.
Unit Price
Amount
Total
Shipping Charge
Grand Total
PAYMENT INFORMATION (check appropriate method):
Check (please make the check payable to "Hammerhead Off-Road", 30 Days Terms available on authorized accounts only)
Mail to: 1200 Lakeside Parkway #400, Flower Mound, TX 75028
Visa / Master Card
Credit Card #: ___________________________________________ Expiration Date: ________________
Name on the Card: _______________________________________Security Code: ________________
I authorize my credit card to be charged for the above amount. I am aware that I will receive an invoice that will act as
my record of this transaction.
Print Name: ____________________________________ Authorization Signature: ___________________________
Hammerhead Off-Road
T: (214) 513-1700 F: (214) 513-1738
WARRANTY PARTS ORDER FORM (ver: 090223)
IMPORTANT INSTRUCTIONS
This form is used to order warranty replacement parts. Warranty parts EXCLUDE normal wearable items or parts
broken from misuse of the units. Please read and understand Hammerhead Limited Warranty Policy before
submitting this form. If you have any questions, please call our Service Department for assistance.
Dealer Name: _________________________________________________________________
Ship To Address:________________________________________________________________
City/State/Zip: ___________________________
Phone: _________________________________ Fax: __________________________________
Unit Information
Product Model: ___________________________VIN# (17 Digits): ________________________
Registration Date: _________________________ Today Date: ____________________________
Miles (For Scooter Only): ___________________ Dealer Reference#: ______________________
Problem Description:
Part Number
Description
Shipping Method:
Hammerhead Off-Road ships all parts ground.
Quantity
Technician Name:___________________________________ Signature:____________________
Please Fax Order to (214) 513-1738
Print Form
Hammerhead Off-Road
T: (214) 513-1700 F: (214) 513-1738
WARRANTY LABOR CLAIM FORM (ver: 090223)
IMPORTANT INSTRUCTIONS
To ensure warranty labor reimbursement are paid timely and correctly, all fields must be accurately completed.
Please read and understand Hammerhead Off-Road limited warranty policy before submitting this claim. All labor
hours are paid according to our flat hour sheet. If you do not have a copy of the flat hour sheet please check online or contact our service department. Hammerhead will only pay up to $55 / hour for labor claims.
Dealer Name: _________________________________________________________________
Address:________________________________________________________________
City/State/Zip: ___________________________
Phone: _________________________________ Fax: __________________________________
Unit Information
Product Model: ___________________VIN# (17 Digits): ________________________________
Registration Date: _________________________ Repair Date: ____________________________
Miles (For Scooter Only): ___________________ Dealer Reference#: ______________________
List Reason for Repair:
Job Code
Hours
Description of work performed
Rate/Hr.
Ext. Total
TOTAL LABOR
Warranty Parts List
(If you were billed for parts, please list TJPO number below for reimbursement.)
Part Num
Description
Price/unit Count
Ext. Total
TJPO
TJPO
TJPO
I certify the above listed parts have been repaired or replaced to my satisfaction.
Technician Signature
Hammerhead Off-Road use only: Approved Amount $________ Rejection Reason_________________________
____________________________________________________________________________________
Hammerhead Buyer Safety Agreement (1/2)
-
______Always read the owner’s manual carefully before riding and follow the operating
procedures described in the owner’s manual.
-
______Pay close attention to all warnings contained in the manual and on all labels.
-
______These vehicles are designed for riders of ages 5 through 8 for Torpedo or , 9 through 15 for
Mudhead, 16 and older for 150cc, 18 and older for 250cc.
-
______Both the parent and the child must fully understand everything in the owner’s manual
before riding.
-
______Always wear a helmet, face shield, boots, gloves, and protective clothing while riding.
-
______Beginners should receive training from a certified instructor.
-
______It is illegal to ride this vehicle on public roads or highways.
-
______Do not allow your child to ride without supervision.
-
______Do not ride under the influence of drugs or alcohol. They can affect your judgment
and slow your reaction time.
-
______Always maintain a safe distance between your vehicle and vehicles around you.
-
______Never ride this vehicle unless it has been properly adjusted and maintained.
-
______Never run the engine in closed areas. The exhaust gas contains poisonous carbon
monoxide.
-
______Do not touch any part of the engine, muffler, or the exhaust system during or
immediately after operation of the vehicle.
-
______Always check for obstacles before operating in a new area.
-
______It is highly recommended that this vehicle should not be driven at night or during dark
periods
-
______Never attempt to operate over large obstacles, such as large rocks, or fallen trees. Always
follow proper procedures when operating over obstacles as described in this manual.
22
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Hammerhead Buyer Safety Agreement (2/2)
-
______ Always be careful when skidding or sliding. On extremely slippery surfaces such as ice, go
slow and be very cautious in order to reduce the chance of skidding or sliding out of control.
-
______ Never do wheelies, jumps or any stunts.
-
______ Never operate the vehicle in fast flowing water. Remember that wet brakes may reduce
your stopping ability. Test your brakes after leaving the water. If necessary, apply those
several times to let friction dry out the linings.
-
______ Always use the size and type of tires specified in this manual. Always maintain proper tire
pressure as described in this manual.
-
______ All modifications to this vehicle should be made by a qualified mechanic. Any modifications
or performance parts that are not sold by or approved by Hammerhead Off-Road will void
the warranty.
-
______ When transporting the machine in another vehicle, be sure that it is kept upright and that
the fuel cock is in the “off” position. Otherwise, fuel may leak out of the carburetor or the
fuel tank.
-
______ Always follow the break-in-period as described in the owner’s manual. Not following the
break-in period will void the engine warranty.
-
______ Always clean the air filter as described in the owner’s manual. Improper maintenance of the
air-filter will void the engine warranty.
Failure to follow all warnings and irresponsible operation can cause serious harm, injury or death. By
initialing each item on the above checklist, I have indicated my complete understanding of these points,
and I acknowledge my responsibilities regarding the contents. I also agree to explain the points on this
checklist to anyone besides myself who will be operating the vehicle now and/or in the future.
__________________________________
Dealer’s Signature
_________________________________
Buyer’s Signature
__________________________________
Print Store Name
_________________________________
Print Buyer’s Name
__________________________________
Date
_________________________________
Date
__________________________________
VIN Number
_________________________________
Model
23
Hammerhead Flat Rate Labor Hours
JOB CODE
ENGINE
1000
TROUBLESHOOT ENGINE MECHANICAL
1010
REPLACE FLYWHEEL ONLY
1020
REPLACE WATER PUMP ASSY.
1030
ADJUST VALVES
1040
REBUILD UPPER ENGINE COMPLETE
1050
REMOVE AND REPLACE ENGINE FROM FRAME (150CC ENGINE)
1060
REPLACE CYLINDER, HEAD, GASKET, PISTONS, RINGS
1070
REPLACE CYLINDER HEAD ONLY
1080
REMOVE AND REBUILD CYLINDER HEAD
1090
REPLACE SPARK PLUG
1100
REMOVE AND REPLACE STARTER CLUTCH
1110
REPLACE RADIATOR
1120
REPLACE OIL PUMP ASSY.
1130
REPLACE FAN INCLUDING SHROUD
1140
REPLACE EXHAUST PIPE COMPLETE
1150
REPLACE EXHAUST PIPE GASKET
1160
REPLACE EXHAUST PIPE BRACKET
1170
REPLACE OIL LINES (EACH)
1180
REPLACE WATER TEMP. SENSOR (EACH)
1190
REMOVE AND REPLACE ENGINE FROM FRAME (GTS250)
1200
REPLACE OIL COOLER ASSY.
1210
REMOVE AND REPLACE ENGINE FROM FRAME (80T, SHARK)
1220
REPLACE INTAKE PIPE
1230
REPLACE CAM
HOURS:
0.5
0.5
0.8
0.5
2.5
2
1.5
0.75
1
0.2
1
0.8
0.8
0.5
0.5
0.3
0.2
0.5
0.5
3.5
0.75
1.5
0.25
0.5
CARBURETOR / FUEL
JOB CODE
2000
TROUBLESHOOT CARBURETOR/FUEL
2010
REPLACE FUEL LINE/VACUUM LINE
2020
ADJUST FOR HIGH ALTITUDE ONLY
2030
REPLACE AUTO CHOKE ONLY
2040
REMOVE AND REPLACE CARBURETOR
2050
REMOVE, CLEAN COMPLETE, AND REINSTALL CARBURETOR
2060
REMOVE AND REPLACE THROTTLE CABLE/ROD
2070
REPLACE FUEL TANK
2080
REPLACE FILTER ONLY
2090
REMOVE AND REPLACE FUEL PETCOCK ASSY.
2100
ADJUST THROTTLE CABLE/ROD ONLY
2110
REPLACE VACUUM PISTON COMPLETE
2120
REPALCE JETS
HOURS:
0.5
0.2
0.2
0.3
0.7
1.25
0.5
0.5
0.1
0.2
0.2
0.5
0.5
TRANSMISSION / REVERSE ASSY.
JOB CODE
3000
TROUBLESHOOT TRANSMISSION/REVERSE
3010
REBUILD TRANSMISSION/GEARBOX COMPLETE (FOR 250 ONLY)
3020
REPLACE CRANKCASE COVER GASKET
3030
REMOVE AND REPAIR REVERSE ASSY.
3040
REPLACE REVERSE ASSY.
3050
REMOVE AND REPLACE REVERSE CABLE/ROD
3060
REPLACE C.V.T. PULLEY/CLUTCH (EACH)
3070
REPLACE DRIVE BELT ONLY
3080
REPLACE GASKET FOR C.V.T. COVER ONLY
3090
ADJUST REVERSE CABLE/ROD ONLY
3100
REPLACE TRANSMISSION/GEARBOX (MINI ONLY)
3110
REPAIR INTERNAL REVERSE TRANSMISSION
3120
REPLACE OUTPUT SHAFT AND GEAR
HOURS:
0.5
2.5
0.5
1
0.6
0.5
0.5
0.5
0.3
0.2
1
2
1
JOB CODE
ELECTRICAL
4000
TROUBLESHOOT ELECTRICAL
4010
REPLACE GENERATOR/STATOR
4020
REPLACE RECTIFIER/REGULATOR
4030
REPLACE C.D.I.
4040
REPLACE COIL/RESISTOR PACK
4050
REPLACE WIRE HARNESS (FRONT)
4060
REPLACE WIRE HARNESS (REAR)
4070
REPLACE TURN SIGNAL SWITCH
4080
REPLACE STARTER MOTOR
4090
REMOVE AND REPLACE BATTERY
4100
REPLACE HEADLIGHT SWITCH
4110
REPLACE ELECTRIC COOLING FAN (EACH)
4120
REPLACE KEY SWITCH
4130
REPLACE HEADLIGHT ASSY. (EACH)
4140
REPLACE HEADLIGHT BULB
4150
REPLACE TAILLIGHT ASSY. (EACH)
4160
REPLACE TAILLIGHT BULB
4170
REPLACE BLINKER ASSY. (EACH)
4180
REPLACE BLINKER BULB
4190
REPLACE ANY ELECTRICAL ITEM NOT LISTED
4200
REPLACE SPEAKER (EACH)
4210
REPLACE SPEEDOMETER
4220
REPLACE STARTER RELAY
4230
REPLACE SPEAKER WIRE FROM DASH TO SPEAKER
4240
REPLACE SPEEDOMETER MAGNET OR SENSOR
4250
REPLACE ELECTRIC MOTOR
4260
REPLACE CONTROLLER COMPLETE
4270
REPLACE DC CONVERTER
4280
REPLACE DIGITAL DASH
4290
REPLACE ACCELERATOR BOX
4300
REPLACE FUSE IN CONTROLLER BOX
HOURS:
0.5
0.7
0.2
0.2
0.2
1
0.5
0.25
0.45
0.3
0.25
0.3
0.25
0.25
0.15
0.25
0.15
0.25
0.15
0.25
0.3
0.25
0.25
0.5
0.25
2.5
1.5
0.5
0.5
0.6
0.3
JOB CODE
FRAME / BODY
5000
REPLACE GAS PEDAL
5010
REPLACE BRAKE PEDAL
5020
REPLACE ROLL CAGE BAR L. OR R. (EACH)
5030
REPLACE ROLL CAGE CROSS BAR-TOP
5040
REPLACE ROLL CAGE CROSS CAR-TOP REAR
5050
REPLACE ROLL CAGE SIDE BAR L. OR R. (EACH)
5060
REPLACE REAR CARGO RACK
5070
REPLACE SEAT ASSY. (EACH)
5080
REPLACE SEAT BELT ASSY.
5090
REMOVE AND REPLACE SHIFTER/PARKING BRAKE ASSY. (EACH)
5100
REPLACE FRONT FENDER (EACH)
5110
REPLACE REAR FENDER (EACH)
5120
REPLACE DECALS (EACH)
5130
REPLACE DASH (GO KART)
5140
REPLACE DUMP BED
5150
REPLACE DUMP BED SIDES (EACH)
5160
REPLACE FRONT HOOD (UTV)
5170
REPLACE FENDER FLARES
5180
REPLACE HOOD (GO KART)
5190
REPLACE DASH PANEL (UTV)
5200
REPLACE MIRROR (EACH)
5210
REPLACE TAILGATE
HOURS:
0.25
0.25
0.35
0.25
0.2
0.2
0.35
0.4
0.35
0.5
0.25
0.25
0.1
0.5
1
0.4
1.5
0.5
0.5
1
0.2
0.5
JOB CODE
STEERING
6000
REPLACE STEERING GEAR ASSY.
6010
REPLACE STEERING KNUCKLE
6020
REPLACE TIE ROD (EACH)
6030
REPLACE STEERING WHEEL
6040
REPLACE STEERING SHAFT
6050
REPLACE ROD END (EACH)
HOURS:
0.5
0.2
0.3
0.15
0.2
0.2
JOB CODE
SUSPENSION
7000
REPLACE FRONT SHOCK (EACH)
7010
REPLACE UPPER A-ARM (EACH)
7020
REPLACE LOWER A-ARM (EACH)
7030
REPLACE STRUT (EACH)
7040
REPLACE FRONT HUB (EACH)
7050
REPLACE FRONT WHEEL BEARINGS (EACH)
7060
REPLACE REAR SWING ARM UPPER
7070
REPLACE REAR SWING ARM LOWER
7080
REPLACE REAR SHOCK (EACH)
7090
REPLACE REAR SWING ARM BUSHINGS/COLLAR
7100
REPLACE REAR AXLE
7110
REPLACE REAR BEARINGS/SEALS
7120
REPLACE CV AXLE (EACH)
7130
REPLACE WHEEL (EACH)
7140
CHANGE TIRE ON WHEEL (EACH)
7150
REPLACE REAR AXLE SPROCKET ONLY
7160
REPLACE DRIVE SPROCKET ON REVERSE UNIT
7170
REPLACE CHAIN, GUARD, TENSIONER
7180
REPLACE REAR SWING ARM (250 ONLY) (EACH)
7190
REPLACE REAR AXLE HUB (EACH)
7200
REPLACE REAR DIFFERENTIAL
HOURS:
0.25
0.5
0.5
0.65
0.4
0.4
0.75
1.5
0.25
0.75
1
1
0.75
0.2
0.35
0.5
0.5
0.25
1
0.3
1.5
JOB CODE
BRAKE SYSTEM
8000
REPLACE BRAKE PADS ONLY (PER CALIPER)
8010
REPLACE FRONT BRAKE DISC ONLY (PER SIDE)
8020
REPLACE REAR BRAKE DISC ONLY
8030
REPLACE BRAKE LINE ONLY (EACH)
8040
BLEED BRAKE LINE ONLY (EACH)
8050
REMOVE AND REPLACE MASTER CYLINDER ONLY
8060
REPLACE BRAKE CALIPER ONLY (EACH)
HOURS:
0.35
0.35
0.35
0.3
0.25
0.5
0.35
MISC. ITEMS
JOB CODE
0001
PARTS REIMBURSEMENT
0002
TOUCH UP PAINT WORK
0003
OUTSIDE LABOR REIMBURSEMENT
HOURS:
1
1
1
Hammerhead Off-Road, Inc
________________________________________________________________________
GTS Assembly Instructions:
1. Attach front lower a-arm to strut and shock on each side. Then attach the tie rod
to the strut arm and fender to frame. Last attach front wheels (valve stem out).
2. Attach rear shocks, fenders, and hubs if applicable. Then install rear
wheels(valve stem out)
27
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________________________________________________________________________
3. Attach fuel tank to rear rack and then attach rear rack to frame. Also attach rear
brake light and turn signals.
27
[email protected]
________________________________________________________________________
4. Install driver and passenger seat (2 bolts in each seat), safety belts, dash (4
phillips head screws), and steering wheel (3 bolts).
5. Attach the 2 upper brush guard bars, 2 side arm bars, and top H cross bar. Then
attach the front blinkers to each front brush guard bolt and mirrors to the mount.
27
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________________________________________________________________________
6. Service battery with acid then let it sit for 30 minutes before sealing, then let
trickle charge for 8 complete hours. Last install battery with cushion, battery
cover, and strap.
***note incorrect service of battery will shorten life of it***
7. Last double check all nuts, bolts, and cotter pins are installed and tight. Check all
fluids are full and grease all fittings.
***install canvas top but not to haul on highway***
27
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____________________________________________________________________________________
Hammerhead Off-Road Dealer Setup GO-KART Check List (150 & 250)
1.______ Remove the Go Kart from crate.
2.______ Service battery; Put battery acid in the battery. Leave battery cover off for 30 minutes. Then put a trickle charge on it for 8 hours.
3.______ Remove all loose pieces from inside of kart, including nuts and bolts.
4.______ Raise up front of Go Kart with lift or second person in order to gain enough distance to put the lower Support Strut mounts and
shocks in place. Then install Tie Rod Ends, Fenders, Front Wheels, and the Steering Wheel. Install front hood if applicable.
5.______ Lift up rear of Go Kart off ground to install rear shocks, fenders, and wheel hubs (if applicable). Then put on the large washer, castle
nut and cotter pin. Snap on the rubber cover on all 4 wheel hubs. Last install rear wheels (valve stem out).
6.______ Attach fuel tank to rear rack, and then install the rear rack to the frame along with rear blinkers to rear rack. Next install driver and
passenger seat along with safety belts.
7.______ Connect fuel line from carburetor to fuel valve located on bottom of fuel tank. On models equipped with a vacuum fuel valve the
fuel line from carburetor will attach to the top outlet on fuel valve and the vacuum line will attach to lower outlet on fuel valve.
8.______
Install roll cage LH & RH bar on kart first. Attach front blinkers to front bar bolts. Then install top cross bar and side arm bars.
9.______
This unit is a four-stroke model and is delivered with lightweight engine oil for transport. It is highly recommended that the engine
oil be changed to a suitable 10W-40 or 10W-30 engine oil after break-in period.
10._____
Fill the fuel tank with gasoline and check to make sure engine has oil in it.
11._____
Place rectangular battery pad in battery tray and install battery (place gray plastic cover over battery before strapping in the
battery).
12._____ The Go Kart is ready to start. The following steps will help you insure that the Go Kart is working properly, and that it is
functioning according to specifications.
13._____ The engine emergency stop button is on the control panel behind the steering wheel.
14._____ Engage the hand brake and put unit in the neutral position. It is recommended to also push the foot brake.
15._____ The ignition switch operates in the same manner as the ignition on a car. Start engine.
16._____ This unit is equipped with an automatic choke. When it is first started, the automatic choke causes the engine to idle at a higher rate for
about one minute. The automatic choke turns itself off when the engine is warm. If necessary, adjust the idle after engine has warmed up.
17._____
Use the shifter for going from forward to reverse. Make sure foot brake is pushed in all the way and unit is not moving.
***Always go back and check all bolts and nuts after initial break-in period and quarterly!!!***
By initializing each item on the above checklist, I have indicated that I followed/completed the
above instructions and acknowledge my responsibilities regarding the contents.
_____________________________________________________________________________________
Dealer Signature
Customer Signature
_____________________________________________________________________________________
Dealer Name
Customer Name
_____________________________________________________________________________________
VIN #
Model # (MSO)
Date
31
_____________________________________________________________________________
Hammerhead Off-Road Rancher LT Assembly Instructions
1. Attach front lower a-arm to strut and shock on each side. Then attach the tie rod to the
strut arm.
2. Install the 2 bolts in steering column.
3. Attach plastic cover with 6 screws, then attach steering wheel using 6 allen bolts.
32
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_____________________________________________________________________________
4. Remove rear swing arm brace and mount shock in the top bolt hole. **Note: Moving
lower part of shock will change the stance of the vehicle if desired.
5. Install rear tow hitch with 4 bolts to swing arm.
6. Install rear fenders on each side using 8 screws. Now install all 4 wheels and lower
vehicle to the ground.
32
[email protected]
_____________________________________________________________________________
7. Remove 2 pins and lower dump bed into brackets. Insert push pins with cotter pin to
secure. Attach dump bed shock to frame and dump bed. **Note: Remove L bracket from
dump bed and discard.
8. Install top roll cage using 4 bolts on the bottom and 4 bolts to attach the 2 cross bars
along the top. Next attach seatbelts to each side of roll cage. Now mount each mirror to
mount on each side of roll cage.
32
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_____________________________________________________________________________
9. Attach back of seat to roll cage using 4 bolts.
10. Attach roof to top of roll cage using 4 bolts.
11. Lastly fill, charge, and install battery under seat.
32
[email protected]
____________________________________________________________________________________
Hammerhead Off-Road Dealer Setup RANCHER LT Check List (150cc)
1.______ Remove the unit from crate.
2.______ Service battery; Put battery acid in the battery. Leave battery cover off for 30 minutes. Then fully charge battery
3.______ Remove all loose pieces from inside of unit, including nuts and bolts.
4.______ Raise up the front of the unit with lift or second person, in order to gain enough distance to install the lower arm to strut and shock.
Then install Tie Rod Ends, Front Wheels, and the Steering Wheel.
5.______ Install the rear fenders and rear tow hitch mount.
6.______ Lift up the rear of the unit the off ground to install rear shocks and wheels (valve stem out). Then put on the large washer, castle
nut, and cotter pin. Snap on the rubber cover on all wheels.
7.______ Install the rear dump bed and connect tail lights.
8.______
Install roll cage LH & RH bar on kart first. Then install remaining cross bars and tighten all bolts
9.______
10._____
Fill the fuel tank with gasoline.
11._____
battery).
12._____
The unit is now ready to start. Make sure shifter is in neutral. The following steps will help you insure that the unit is working
properly, and that it is functioning according to specifications.
13._____ Make sure the emergency brake is engaged and the unit will not roll.
14._____ Engage the foot brake to start unit.
15._____ The ignition switch operates in the same manner as the ignition on a car. Start engine.
16._____
This unit has an automatic electric choke. When it is first started, the automatic choke causes the engine to idle at a higher rate
for about one minute. The automatic choke turns itself off when the engine is warm. If necessary, adjust the idle and air screw
after engine has warmed up.
17._____
Use the shifter for going from forward to reverse. Make sure foot brake is pushed in all the way.
18._____
Pre-operations instructions/inspections have been followed and owner’s manual has been provided to consumer.
_____________________________________________________________________________________
Dealer Signature
Customer Signature
_____________________________________________________________________________________
Dealer Name
Customer Name
_____________________________________________________________________________________
VIN #
Model # (MSO)
Date
36
____________________________________________________________________________________
Hammerhead Off-Road Dealer Setup Check List (MudHead)
2.______
Service battery; Put battery acid in the battery. Leave battery cover off for 30 minutes. Then put a trickle charge on it for 8 hours.
4.______ Check that all gas lines are tight and secure and the engine has oil in it.
5.______
Install roll cage LH & RH bar on kart first. Then install the side arm bars and middle bars.
6.______
Install all 4 fenders to frame.
7.______
8.______ Fill the fuel tank with gasoline.
9.______
battery).
10._____
The Go Kart is ready to start. The following steps will help you insure that the Go Kart is working properly, and that it is
11._____
It is recommended to also push the foot brake while you start unit.
12._____
Pull the choke cable out, located under driver seat, before starting so unit can warm up.
13._____
Turn the ignition switch to the on position, then push the start button to start.
14._____
After roughly one minute push in choke to ride unit.
_____________________________________________________________________________________
Dealer Signature
Customer Signature
_____________________________________________________________________________________
Dealer Name
Customer Name
_____________________________________________________________________________________
VIN #
Model # (MSO)
Date
37
____________________________________________________________________________________
Hammerhead Off-Road Dealer Setup Check List (Torpedo)
3.______ Check that all gas lines are tight and secure and engine has oil in it.
4.______ Install roll cage LH & RH bar on kart first. Then install side and middle bars.
5.______
oil be changed to a suitable 10W-40 or 10W-30 engine oil after a 5 – 10 hour break-in period.
6.______
Fill the fuel tank with gasoline.
7.______
The Go Kart is ready to start. The following steps will help you insure that the Go Kart is working properly, and that it is
8.______ The engine emergency stop toggle switch is on the control panel behind the steering wheel.
9.______ It is recommended to also push the foot brake while you start unit.
10._____ Engage the choke on the side of the carburetor before starting so that unit can warm up.
11._____ Turn the ignition switch to the on position and flip the toggle switch to the on position. Now pull the start rope on the engine.
12._____ After roughly one minute disengage the choke and the unit is ready to ride.
_____________________________________________________________________________________
Dealer Signature
Customer Signature
_____________________________________________________________________________________
Dealer Name
Customer Name
_____________________________________________________________________________________
VIN #
Model # (MSO)
Date
38
____________________________________________________________________________________
Hammerhead Off-Road Co-Op Marketing Program (1/2)
Hammerhead Off-Road will credit up to 50% of the net cost of qualifying retail advertising and
promotions. Your advertisement allotment will be calculated at 2% of your gross unit purchases per
calendar year (January 1st - December 31st) up to a $2,000 limit per year. Unused co-op cannot be
carried over to the next year.
Co-Op contribution amounts will be calculated on a calendar year basis (January 1st – December 31st).
Only advertisements that are run during the current calendar year will qualify for a co-op request.
You are free to submit your advertisement for payment at any time during the year, but payment will
ONLY be issued during the 1st quarter of the following year. Payment is applied during the first quarter
of the following year to calculate 2 % of total gross purchases from the previous year, up to a $2,000
limit.
In this dealer kit, you will find guidelines to assist you with the co-op program and what does and does
not qualify for credit. Please supply us with a copy of the advertisement attached to the invoice. Co-op
payment will not be issued without proper supporting documentation.
MEDIA QUALIFICATIONS FOR CO-OP PROGRAM
The following qualifies for Hammerhead Off-Road co-op Program.
Daily / Weekly Paid Circulation Newspapers
Regional / Local Magazines
Pre-Printed Inserts
Direct Mail
Radio
Television
Outdoor
Yellow Page Ads
If you have any questions on any other source of media qualification, please contact Hammerhead OffRoad at 214-513-1700 for discussion and approval. We will be more than happy to work with you and
your suggestions are always welcome.
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____________________________________________________________________________________
Hammerhead Off-Road Co-Op Marketing Program (2/2)
All promotions and advertisements must feature a picture of a Hammerhead Off-Road unit along with a
Hammerhead Off-Road Logo.
You may download any of our logos from our website at
www.hammerheadoffroad.com or contact Hammerhead Off-Road for an e-mail copy of the logo.
All Hammerhead Off-Road products are eligible for the co-op advertising program. If other products are
featured in the same ad, you will be reimbursed up to 50% for the portion of the ad that features
Hammerhead Off-Road.
Example: Full Page Ad cost $400.00
½ ad features Hammerhead Off-Road unit along with logo
½ ad features other brand
= $200.00
= $200.00
Hammerhead Off-Road will pay 50% of $200.00 = $100 Co–Op.
BROADCAST GUIDELINES AND REQUIREMENTS
Radio / Television:
30 second spot must feature Hammerhead Off-Road name twice (2x)
60 second spot must feature Hammerhead Off-Road name three times (3x)
For radio or television advertisements please submit your audio or DVD/VHS of the advertisement along
with the invoice from the broadcasting company.
ALL AUDIO AND DVD/VHS WILL BECOME PROPERTY OF HAMMERHEAD OFF-ROAD
AND WILL NOT BE RETURNED.
WEB-SITE GUIDELINES AND REQUIREMENTS
Dealers may go to the Hammerhead Off-Road website (www.hammehreadoffroad.com) and copy
images and paste them to your website or advertisements.
The website must feature the Hammerhead Off-Road name, logo, and image(s) on the home (front)
page.
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Hammerhead Off-Road Co-Op Credit Form
Complete this form and submit it to Hammerhead Off-Road
with invoice and supporting documentation.
Dealer Name
Street Address
City
State
Phone
E-mail
Submitted By
Date
Zip
Please check below. Co-Op does not include designs, agency, production, and/or web hosting
charges.
•
•
•
•
•
•
•
•
•
Newspaper (attach full page and invoice)
Magazine (attach full page and invoice)
Inserts (attach sample and invoice)
Direct mail (attach sample and invoice)
Radio (attach audio, script, and invoice)
Television (attach DVD/VHS, script and invoice)
Commercial Web Sites (attach sample and invoice)
Outdoor (attach photo and invoice)
Yellow Page Ad (attach full page and invoice)
In order to receive credit you must attach the required back up supports, per the list above. If you
have any other advertisements not listed above, please call (214) 513-1700 for approval.
[email protected]
____________________________________________________________________________________
Hammerhead Off-Road General FAQ’S
1. HOW DO I GET THE DEALER COST ON UNIT PARTS WITHOUT HAVING TO CALL IN?
Go to www.netsuite.com and login using your e-mail and password. You can get all the
necessary information once you have access into NetSuite.
2. WHAT IS THE MANUFACTURER’S SUGGESTED RETAIL PRICE (MSRP) ON PARTS?
We do not have a MSRP set for parts. However, we recommend that dealers try to keep the
mark up in the 40%-50% range.
3. IF THE UNIT REQUIRES WARRANTY WORK BUT HAS NOT BEEN SOLD YET, WILL I GET
REIMBURSED LABOR TIME FOR WORKING ON IT?
Yes, as long as unit is still in dealer stock and NOT being used as a demo and/or parts are NOT
normal wear and tear items. Please refer to warranty guidelines for more details.
4. IF THE UNIT WAS PREVIOUSLY SOLD AT ANOTHER DEALER WILL I GET REIMBURSED LABOR
TIME FOR WORKING ON IT?
Yes, but you will need to contact our parts department to verify that all the registration
paperwork has been filed correctly. If the unit has NOT been registered you must provide a bill of
sale from the end consumer.
5. CAN I CALL IN MY PARTS ORDER?
Yes, except for warranty orders. For warranty orders we require a hard copy (warranty parts
order form).
6. CAN I ORDER PARTS ONLINE?
Yes, but only through www.netsuite.com. However, you cannot submit warranty parts orders
online.
7. CAN MY PARTS ORDER BE DROP-SHIPPED TO THE END CUSTOMER?
No. We ONLY ship orders direct to the dealer.
8. DO I NEED A RETURN AUTHORIZATION NUMBER FOR PARTS THAT NEED TO BE RETURNED?
Yes. For any part(s) shipped out in error we will issue you a Return Authorization (RA) number.
Please contact us for any returns.
9. WHAT IS THE SUGGESTED LABOR RATE?
Hammerhead Off-Road pays the dealer $55 / hour unless otherwise required by state laws and
agreed by Hammerhead.
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Hammerhead Off-Road Go-Kart FAQ’S
1. WHERE CAN I FIND THE VEHICLE IDENTIFICATION NUMBER ON THE UNIT?
The VIN is usually located behind the driver’s side seat on the crossbar. Otherwise, the VIN may
be where the rear swing arm bolts to the frame behind the driver’s side seat.
2. WHAT TYPE OF MOTOR OIL IS RECOMMENDED FOR USE IN THE OFF-ROAD GO-KARTS?
The go-kart comes standard with low-grade factory oil. This factory oil should be drained after a
break-in period of 5-10 hrs and replaced with higher grade oil. 10W-40 or 10W-30 are good all
around oil weights, but the type of oil can vary depending on overall riding conditions. Synthetic
oils are always recommended.
3. WHAT TYPE OF FUEL IS RECOMMENDED FOR THE OFF-ROAD GO-KARTS?
Premium fuel is recommended, but regular unleaded is all that is needed. These are not high
compression engines and do not require premium fuel.
4. WHAT AIR PRESSURE IS RECOMMENDED FOR THE OFF-ROAD GO-KARTS?
We recommend 7psi for the front tires and 10psi for the rear tires as these pressure settings are
good for normal use on off-road terrain. This air pressure is recommended for all of our go karts.
5. WHAT TYPE OF GEARBOX OIL IS RECOMMENDED?
We recommend high-grade 80/90 or 75/140 gear oil.
6. WHAT ARE THE FIRST THINGS TO CHECK IF THE UNIT WILL NOT START?
Make sure the unit has fuel in it. If the unit has an on/off valve make sure the valve is turned on.
Then check for spark by grounding out the plug wire and turning the engine over. Last, check the
engine for compression by first pulling out the spark plug and then using a compression gauge to
see how much compression the engine has. If the unit is still having trouble starting please
contact the parts department for further assistance at (214)513-1700.
7. WHAT NEEDS TO BE DONE IF THE GO-KART IS NOT TO BE USED FOR A WHILE?
If the unit is to be unused for at least 30 days the battery will need to be maintained by charging
it every 30 days in order to keep the battery up and reverse any sulfating caused by normal
discharging. You can also use a battery maintainer that will automatically charge and cycle the
battery. Also, use a fuel stabilizer in the fuel. Make sure the unit is running long enough to get
the mixture into the carburetor.
8. ARE THE GO-KARTS STREET LEGAL?
No. These karts are made for off-road use only. They are not approved to be used on any public
road and/or highway.
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____________________________________________________________________________________
Hammerhead Off-Road Rancher UTV FAQ’S
1. WHERE CAN I FIND THE VEHICLE IDENTIFICATION NUMBER ON THE RANCHER LT?
The VIN is located under the seat on the frame by the gas tank.
2. WHAT TYPE OF MOTOR OIL IS RECOMMENDED FOR USE IN THE RANCHER LT?
The Rancher LT comes standard with low-grade factory oil. This factory oil should be drained
after a break-in period of 5-10 hrs and replaced with higher grade oil. 10W-40 or 10W-30 are
good all around oil weights, but the type of oil can vary depending on overall riding conditions.
Synthetic oils are always recommended.
3. WHAT TYPE OF FUEL IS RECOMMENDED FOR THE RANCHER LT?
Premium fuel is recommended, but regular unleaded is all that is needed. These are not high
compression engines and do not require premium fuel.
4. WHAT AIR PRESSURE IS RECOMMENDED FOR THE TIRES?
We recommend 10psi for the front tires and 12psi for the rear tires as these pressure settings are
good for normal use on off-road terrain.
5. WHAT TYPE OF GEARBOX OIL IS RECOMMENDED?
We recommend high-grade 80/90 or 75/140 gear oil.
6. WHAT ARE THE FIRST THINGS TO CHECK IF THE UNIT WILL NOT START?
Make sure the unit has fuel in it. If the unit has an on/off valve make sure the valve is turned on.
Then check for spark by grounding out the plug wire and turning the engine over. Last, check the
engine for compression by first pulling out the spark plug and then using a compression gauge to
see how much compression the engine has. If the unit is still having trouble starting please
contact the parts department for further assistance at (214)513-1700.
7. WHAT NEEDS TO BE DONE IF THE GO-KART IS NOT TO BE USED FOR A WHILE?
If the unit is to be unused for at least 30 days, the battery will need to be maintained by charging
it every 30 days in order to keep the battery up and reverse any sulfating caused by normal
discharging. You can also use a battery maintainer that will automatically charge and cycle
battery. Also, use a fuel stabilizer in the fuel. Make sure the unit is run long enough to get the
mixture into the carburetor.
8. IS THE RANCHER LT STREET LEGAL?
No. These units are made for off-road use only. They are not approved to be driven on any
public road and/or highway.
44

2013 hammerhead dealer kit - Hammerhead Off-Road

Transcription

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