Warranty document_Nov.12_ENG.indd

WARRANTY POLICY
Starting W12-13
Warranty Policy
Packs & bags | LIMITED LIFETIME WARRANTY
Dakine offers a Limited Lifetime Warranty against manufacturing defects. Dakine will repair or replace, at its discretion any product found to be defective within the scope of normal and appropriate
use and are within the Limited Lifetime Warranty covenants which exclude normal wear. Claims
should be presented to the shop where the goods were purchased with proper documentation to
validate claims thereunder.
All other products + packs & bags before season W12-13 | 2 YEAR LIMITED WARRANTY
Dakine offers a Two (2) Year Limited Warranty, from the time of initial purchase, against manufacturing defects. Dakine will repair or replace, at its discretion, any products found to be defective
within the scope of normal and appropriate use and are within the Two, (2), Year Limited Warranty
covenants which exclude normal wear. Claims should be presented to the shop where the goods
were purchased, with proper documentation to validate claims thereunder.
Warranty Instructions
European Customers
Please contact the store where you purchased the Dakine product. They will help you with your
defective product.
If you are unable to contact the store where the item was purchased, you may contact the Dakine
Europe Customer Service Department via email: [email protected].
All Other Customers
Please refer to the International Contacts list downloadable here :
http://www.dakine.com/Uploads/DAKINE/DAKINE_International_Contacts.pdf
and contact a representive in your country for warranty instructions.
DAKINE Europe
ZA Pedebert, 100 Av. des Sabotiers
40150 Soorts-Hossegor - FRANCE
Ph : +33 558 43 42 05
www.dakine.com
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What means Limited Lifetime Warranty ?
Dakine’s Lifetime Limited Warranty covers our packs and bags that are defective in materials or
workmanship (such as defective seams, sliders, zip pullers...) in the period starting from the date
of purchase (for packs and bags from season W12-13 and later) and the end of life of the product
used under normal conditions.
In some specific cases (see exemples p.4), Dakine will apply the 2 Year Limited Warranty
Please note the following restrictions applicable to the Dakine’s Limited Lifetime Warranty
> Under no circumstances the Dakine Warranty will allow you to ask for refund of the price paid
in case of a damaged or defective product.
> Damages resulting from abuse (such as tears, cuts and holes in the fabric) and cosmetic
damage (such as scratched or stained fabrics) are not covered by Dakine Warranty.
> Under no circumstances will Dakine cover incidental or consequential damages (such as
damage to or loss of the contents of the bag, loss of use, loss of time and similar expenses).
> Other damages not covered are damages caused by airlines or other transit damage (such
as pressure damage; tears, cuts and holes in the fabric; damage to the wheel covers, handles
and other hardware of the bag). Damage claims in transit cases should be filed against the
carrier.
DAKINE Europe
ZA Pedebert, 100 Av. des Sabotiers
40150 Soorts-Hossegor - FRANCE
Ph : +33 558 43 42 05
www.dakine.com
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WARRANTY POLICY
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Defects that are covered under Dakine’s Limited Lifetime Warranty
ZIPPERS
ZIP PULLER
SEAMS AND STITCHING
Defects that are NOT covered under Dakine’s Warranty
HOLE, CUT AND SCRATCH
DAKINE Europe
ZA Pedebert, 100 Av. des Sabotiers
40150 Soorts-Hossegor - FRANCE
Ph : +33 558 43 42 05
FORCED DAMAGE
SELF REPAIR
www.dakine.com
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Some things that are only covered the first two (2) years
BUCKLES AND SNAPS
WHEELS
INSIDE COATING
DAKINE Europe
ZA Pedebert, 100 Av. des Sabotiers
40150 Soorts-Hossegor - FRANCE
Ph : +33 558 43 42 05
HANDLE
ZIPPER TAPE DAMAGED
www.dakine.com
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