View - OEConnection
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View - OEConnection
Right part. Right place. Right time. Volume 12 September/October/November 2006 Messenger CollisionLink National Rollout to GM Wholesale Dealers General Motors now recognize that CollisionLink is the automated way to online order processing to achieve those results. In its wholesale dealers and addition, we hope with integration of GM’s ‘Bump the Competition’ program to your doorstep. Each of into CollisionLink will even GM’s further streamline wholesalers' five up regions is approaching the rollout differently. Some regions are holding area meetings; some equipment parts business. the OEConnection to bring it teaming professionals in the original D2DLink Locates from ADP DMS recommends CollisionLink is A newsletter for ability to sell more OE parts.” GM endorses CollisionLink as a regions are visiting each dealership recommended best practice to its wholesale individually. And OEConnection is there dealers. This endorsement is based on every step of the way to show you how CollisionLink’s ability to streamline the Now the power, speed, and accuracy of CollisionLink is the most efficient and accurate wholesale parts procurement process, offer D2DLink that you’ve always loved are available increased opportunities for add-on OE right in your DMS! OEConnection has joined “GM is committed to helping our dealerships…sell more OE parts, and we recognize that CollisionLink is the automated way to achieve those results.” Eric Hylen, GM/OEConnection Liaison way to process wholesale parts orders – online. Eric Hylen, GM/OEConnection Liaison said, “GM is committed to helping our dealerships be more efficient, more profitable and sell more OE parts, and we sales and provide tools that enable dealership parts departments to better service collision wholesale customers. Still getting fax orders that need part verification, data entry and call backs? While in an ADP DMS, press L — and within one second, the D2DLink dealer database presents users with the ten closest stocking locations. CollisionLink is your solution to help with ADP to make D2DLink’s nationwide dealer improve efficiency in your wholesale parts inventory accessible from ADP’s w.e.b.SuiteTM business of DMS products, giving you the fastest and with online ordering and automatic part verification. most accurate OE part locating results. Contact your GM DPM or GM Collision Here’s how it works! While in an ADP Specialist for more information. Or call DMS, press L — and within one second, the OEConnection at 888-776-5792, x3. D2DLink dealer database presents users with the ten closest stocking locations. For D2DLink subscribers, there’s no more wasted time minimizing and maximizing applications. By reducing the time it takes to process each Mazda Update transaction, counterpeople can become All 700+ Mazda dealer inventories are now Now, each time a Mazda dealer searches posted daily on OEConnection’s D2DLink for needed parts, the PDC availability additional selling opportunities. Call an parts sourcing system. And last month, automatically displays first. View, then just OEConnection representative to learn more Mazda PDC inventory was added to the close the PDC window to see dealer about upgrading your D2DLink subscription program. on-hand quantities. so it’s integrated with your ADP DMS. more efficient and concentrate on 888-776-5792, x3. 1 In This Issue Page Topic Letter From the Editor 1 CollisionLink National Rollout to GM Wholesale Dealers OEConnection has been busy and all our 1 D2DLink Locates from ADP DMS activities revolve around our customers — OEConnection now has six different 1 Mazda Update you and your counter staff — creating and dealerships processing fleet orders online 2 Letter From the Editor improving products so you can work easier, testing this solution. To learn more, call us 3 Attention CollisionLink Subscribers faster, smarter, more efficiently and helping at 888-776-5792, x 1881. 3 CollisionLink — VIN Decoding you become more profitable. Here are just a 4 Tire Replenishment few things that have kept our 140+ OEConnection parts department web 4-5 Tire FAQs employees hopping. sites — using D2D Plus – StoreFront. 5 Tire Distributors Who’s Who • OEConnection’s 6 GM Key and Paint Lookup which is FREE TO DEALERSHIPS — is 6 Let D2DLink Help You Sell More Parts! now nationwide with authorized tire 7 LinkIQ — Reports Emailed Directly to Your Desktop or One-Click Away distributors posting tires on D2DLink. Now 8 Build a Website for Your Parts Department online. For step-by-step instructions, email 9 Dealer Profile us at [email protected]. 10 PC Locking Up? We’ll email you a copy. (Available for Ford 11 OEConnection Employee Profile and GM franchises) 12 D2D Plus Free Enhancements Tire Program – dealerships can locate and replenish tires • OEConnection wants your opinion. If you receive email surveys about how you run your dealership, it may be on OEConnection’s behalf. We’d sure like Contact Us your help. Plus, we always offer gift card opportunities to those who participate. • Both Ford and General Motors are 4150 Highlander Parkway • Richfield, Ohio 44286 phone: 330-523-1800 fax: 330-523-1700 toll-free: 888-776-5792 [email protected] www.OEConnection.com For comments, feedback, or suggestions on this newsletter’s content or value, and to submit product feature suggestions, please contact the newsletter editor: Janice Schenk, Product Marketing Manager 888-776-5792, ext. 1891 [email protected] To subscribe to D2DLink, D2D Plus, D2D Express or LinkIQ for your dealership, contact: Kyle McChesney, Sales Manager 888-776-5792, ext. 1847 [email protected] To subscribe to CollisionLink, contact: Ike Herman, CollisionLink Implementation Manager 888-776-5792, ext.1842 [email protected] For information about OEConnection products and services for your auto manufacturer, contact: James Rose, Jr., VP Sales & National Accounts 888-776-5792, ext. 1840 [email protected] Submit address, email, telephone, fax number and parts manager changes to: [email protected] or call 888-776-5792, ext. 2 For product and technical questions, call Customer Care at 888-776-5792, ext. 2 Lead Writer: Laura Jedacek Contributing Writer: Beth Starling OEConnection is a venture of DaimlerChrysler, Ford Motor Company, General Motors, and ProQuest. 2 asking their wholesale dealers to enroll in CollisionLink. OEConnection’s CollisionLink team has joined with the respective regional and corporate staffs of these two automakers, and criss-crossed the • Sell • Over parts 400 to fleet dealerships locations? now Now more than ever, dealers are buying and selling in large volumes to reduce idle or reduce parts purchase costs. • FADs and ADIs – take note: For increased visibility to Ford dealers D2D Plus – StoreFront is for you. Process orders for one part or stock orders online! (See page 8) • Want to help your counter staff be more productive? Now you can access D2DLink from your ADP DMS. See page 1 for the full scoop. See – we have been busy! I hope you have a wonderful fall and holiday season. We publish the OEConnection Messenger three times each year – look for the next edition in January, just before NADA 2007. And if you or your dealer principal will be in Las Vegas for the show, please stop by our booth to say hello. We’d love to put a face with our customers’ names. country meeting face-to-face in support of these efforts. If you’re not yet enrolled, you’re missing out on a chance to see aftermarket parts on orders, and an opportunity to increase sales! • LinkIQ is now easier than ever to have Janice Schenk use. Just log in, and with one click, you can Product Marketing see how your dealership ranks in your areas. Manager Or see your missed sales opportunities. 888-776-5792, x1891 (See page 7 or call us to learn more) [email protected] CollisionLink • CollisionLink • CollisionLink OEConnection Helps Dealers Advertise CollisionLink to Shop Customers Do you have shops that you’d like to convert from fax or phone-ordering to CollisionLink online ordering? Send your logo (.tif, .jpg, or .gif) and contact information to [email protected] and OEConnection will create and send you electronic copies of dealership-personalized marketing material: fax, email, letters, flyers and more. Once approved, we’ll even send you 100 color shop invoice stuffers to help you get started. Looking forward to hearing from you! “Collision Link ’s VIN decoding is great. We print out the V IN inform a tion with pain t codes a n d attach it to every painter ’s work ord er.” Joe Willia ms, Estim ator Tim’s Auto Body Stroudsbu rg, Pennsy lvania CollisionLink – VIN Decoded Options CollisionLink shows you and your shops VIN details and decoded information. Paint codes, gear ratios, bumper sensors and more. Wow! Great information. If you’re a wholesale dealer selling to collision shops, and you’re not yet help eally r s l i a det “ VIN ops help times h our s lves. Nine ome c se ps be nt, and o them h s .” icie f 10 out o , more eff s as often r u l te smar eed to cal n t don’ ector rts Dir an, Pa lm il Jim D Group na r Huble polis, India a n ia d In DEALERS SEE enrolled in CollisionLink, you’re missing out on a tool that can help your shops help you. SHOPS SEE 3 D2DLink • D2DLink • D2DLink • D2DLink Tire Replenishment – FREE to Dealers The Tire Replenishment Tool (TRT) provides Dealers dealers with online tire replenishment from several ways: using TRT can benefit in • Stock less and benefit from reduced carrying costs distributors. Choose your distributors, select • One-time setup and modify as needed • Helps maintain consistent stock levels tires, and set minimum stocking levels so • Choose auto or manual ordering • Establish better relationships with tire distributors. orders are created every business morning. AUTOMATIC ORDER REPLENISHMENT STEP 1 Click Stocking Guide STEP 4 Edit fields STEP 5 Check box to automatically send order to supplier STEP 6 STEP 2 Check box to display replenishment needs to distributor for better service Click row STEP 7 Click Save, then Close STEP 3 Click Edit STEP 8 Repeat Steps 2-7 as needed, then click Close Want to suggest your favorite tire distributor to start using TRT? Call Steve True at 888.776.5792, ext. 1844. Or click on Tools and select Tire Distributor Referral Wizard to suggest your preferred tire distributors. Tire Frequently Asked Questions Q: What is the monthly cost of the Tire Replenishment Tool (TRT)? 4 Q: What if I don’t want TRT to automatically order my tires? A: TRT and Tire Size Look-up are FREE A: TRT is designed so orders can be D2DLink enhancements. Locate tires by size manual or automatic. In your Stocking or part number, check authorized distributor Guide, under Auto Order, select the check- inventory and create a tire stocking guide box if you want to automatically order the to manually or automatically replenish your tire when it falls below your target stocking tire inventory. level (See Step 5 above). To manually order, Attn: Ford Dealers: Check out Ford’s new Tire Recommended Stocking Guide on FMCDealer.com. This easy-to-use web-based tool can help you stock the most popular tire sizes and the right items for your market, customized to your traffic levels and desired RO penetration. Make sure you have a look and see why setting up a tire replenishment guide in D2DLink just became easier. do not check the Auto Order box. If your inventory falls below your target stocking level, the screen display for that tire line will appear in BLACK, indicating the tire is ready for manual ordering. continued on page 5 D2DLink • D2DLink • D2DLink • D2DLink Tire Frequently Asked Questions Q: Why should I set up TRT for tire- Q: Can I get TRT ordering when I can just pick up the phone to order? instructions? A: Yes, we offer a A: TRT allows you to do more than order 4-page step-by-step tires. By establishing optimal stocking guide for TRT. Email us levels compares at D2Dmarketing@ stocking levels to quantity on hand (QOH) OEConnection.com from your inventory (as published in for an electronic D2DLink). This comparison can be used copy. for each tire, continued from page 4 TRT to send an order to your preferred tire distributor. Your inventory could then be more current with less chance of missed sales opportunities,with less time and effort. Q: Can I use TRT if I’m trying to build orders for quantity lot programs? A: Yes. Use manual ordering to track your See a WebEx computer-based training session at: pending orders. Once your desired order http://www.oeconnection.com/CustCare_Training.aspx quantity is reached, just release the order. Tire Distributors Who’s Who Join the 50 state celebration! TRT is now available nationally! Hundreds of tire distributor locations across America are now posting their authorized tires on D2DLink, helping auto dealership parts departments find, restock, and sell tires faster, easier and more efficiently. Tire distributors posting tires on D2DLink: AER Albert Tire American Tire Distributors (Select Markets) Am-Pac Tire Distributors Blagg Tire Capital Tire C & L Tire (Coming Soon!) C&R Tire (Coming Soon!) Clay Dooley Consumer Tire Dapper Tire Discount Tire Express (Coming Soon!) Dobb’s Tire Eastern States Tire (Coming Soon!) Exxpress Tire (New!) Flynn’s Tire Friend Tire (New!) Goodyear Wholesale Tire Centers K&M Tire Kauffman Tire Kramer Tire (New!) Levin Tire (Coming Soon!) Macarthur-121 Tire Martino Tire (Coming Soon!) McGee Tire Motostar North Central Tire NTB O’Brien Tire Distributors Parrish-McIntyre Tire Pomp’s Tire Premier Tire Terminal Prestige Tire Purcell Tires@Wholesale (New!) Raben Tire RHD Tire, Inc. S&S Tire S.D.A. Tire Scher Tire Schierl Tire Sullivan Tire Summit Tire (TDW) Thompson Tire (Coming Soon!) Tire Kingdom/NTB Tire Partners Terry’s Tire Town Thompson Tire (Coming Soon!) Tire Distributors Inc. (New!) Tire Distributor Warehouse (Coming Soon!) Tire Source (New!) Tire Tracks (PR Walker) Tireman USA Tire Wholesalers, Inc. (Comimg Soon!) U.S. Tire and Exhaust Waukegan Tire 5 D2DLink • D2DLink • D2DLink • D2DLink Let D2DLink Help You Sell More Parts! Ever get calls from D2DLink-searching (GM/ACDelco or Ford/Motorcraft) parts dealers and you can’t find the part in your and most DMSs don’t. DMS? The reason could be because D2DLink combines the OE and OEM Alias So the next time your DMS indicates none on-hand, look the part up on D2DLink! Attention GM Dealers Did you know k e y code cut s e q u e n c e and p a i n t c o d e p a r t OEM Alias (OEM) n u m b e r l o o k u p s are in D2DLink? These features are included in D2DLink at no charge, and can be found on the Tools menu. For help in using these features, press F1 from within D2DLink. D2DLink also shows all OEM/ OEM Alias parts. Here’s how: Step 1: Click on Tools and select Inventory Information Step 2: Click on download icon for current inventory Step 3: View Part Number and OEM Alias Part Numbers NOTE: You may only know this part by the Genuine “OE” Part Number and not the OEM Alias Part Number. 6 LinkIQ • LinkIQ • LinkIQ • LinkIQ • LinkIQ Reports Emailed Directly to Your Desktop or One-Click Away LinkIQ’s newest FREE enhancement provides To learn more about LinkIQ and new product parts managers with their favorite reports enhancements, contact an OEConnection and parts movement information delivered representative at 888.776.5792, ext. 3. right to their desktop or just one-click away. It saves time and it’s easy! • Identify parts to phase-in or phase-out • See D2DLink missed opportunities • Identify places where your idle inventory is selling • Rank your dealership’s sales, stocking levels, idle and more • Optimize OEM-sponsored stocking programs Preconfigured reports automatically appear Click Schedule to have reports emailed to you Click to run reports immediately 7 D2D Plus • D2D Plus • D2D Plus • D2D Plus Build a Website for Your Parts Department! Get noticed by customers and let your parts department shine with a personalized StoreFront website! OEConnection’s D2DPlus – StoreFront expands a dealership’s web-based advertising by showcasing their parts department to other D2DLink subscribers. StoreFront can help you create add-on sales and sell more parts while increasing customer retention and satisfaction. Join the hundreds of dealers nationwide subscribing to StoreFront. Enroll online at www.OEConnection.com or contact an OEConnection representative at 888.776.5792, ext. 2. sy so ea s a w ront es me F v a e s r t o i d rts “St up an Selling pa t e s o t e. of tim toreFront a lot with S ates the e n i l on min lus, lly eli ne calls. P a u t r i v o for ph ol to help need o !” reat t g ntory a e s v n it ’ i y idle sell m nager rts Ma o, Pa re, MD e Reg n le r ltimo a D rd, Ba o F is r Nor “StoreF ront sa ves me time . It ’s a lo t easier b uying parts on line tha picking n u p t h e With Sto phone. reFront , there is phone h no old-time so I can on work k ing! It ’s eep a great Brian Hu t o o l!” nter, Part s Ma Miller Bro thers Ford nager , Inc. Ellicott C ity, MD Shop over 400 websites! 8 Click to see dealer’s web inventory Dealer Profile Hubler Chevrolet, Indianapolis, Indiana Kasey Dillman, Parts Manager (left), Rick Bell, Assistant Parts Manager A Conversation with Kasey Dillman: D2DLink CollisionLink LinkIQ “D2DLink is easy to use and it’s fast! “CollisionLink is great. Part numbers are “LinkIQ helps me determine which parts I D2DLink saves me a lot of time because it already verified as soon as our guys open should add to our inventory because it gives locates parts faster and more efficiently than the order. me area parts sales information. any other locator we’ve ever used!” check every part number on every order.’ simple tool helping me stock the right parts But in so I don’t miss sales opportunities. With after The rule used to be ‘double months of doing that It’s a D2D Plus CollisionLink, verified, LinkIQ, I now make better stocking “Mid-day updates with D2D Plus - Inventory green-checked parts to be all accurate. So decisions and sell more parts because I Updating help keep our inventory even now we only look at the parts that have stock the parts customers want!” more current on our D2DLink parts locator. alternates available or are flagged as And that improves efficiency because wrong for the vehicle. Orders are processed mid-day updating reduces the number of faster and easier. CollisionLink definitely requests and phone calls for parts that were makes us more productive, improves order already sold and helps us sell morning accuracy and has stepped up production. receipts.” On selling more OE parts? CollisionLink we found the shows us aftermarket parts, and for 25% of D2D Express our shops, they buy OE when we offer them “D2D Express is a great tool for our dealership at competitive prices. Shops know the value and it’s easy to use. Parts orders are right of OE. For orders that come through on the screen so it’s easy to accept and CollisionLink, as opposed to the phone or commit to orders. D2D Express is helping us fax, two people can do the work of three. grow our business because we’re experiencing That’s a third saving in manpower and additional parts sales.” efficiency. Any dealership parts department CollisionLink professional person CollisionLink.”kIQ should want About Hubler Automotive The Hubler family has been selling and servicing new and used automobiles for almost 50 years throughout Indiana. This family business has nine locations as well as Internet shopping. The parts departments are also managed by a family — Jim Dillman, Parts Director for Hubler Group, and Kasey Dillman, Parts Manager for Hubler Chevrolet. This father/son team has over 45 employees in their parts departments, and uses most OEConnection products to enhance their business, including CollisionLink for their captive body shop – to send parts orders to the dealership counters. Hubler has the largest GM inventory in Indiana and 14 delivery trucks on the road. The management team and staff embrace technology to help them improve and more efficiently run their business. Hubler Automotive Group franchises include Chevrolet, Ford, Dodge, Mazda, Nissan, Lincoln, Cadillac, Pontiac, Buick and Acura. 9 OEConnection • OEConnection • OEConnection How To Ensure Smooth PC Activity OEConnection Customer Care can help ensure your PCs work properly when accessing OEConnection applications, and if lockups occur, how to correct the problem. Steps to Determine and Isolate PC Lockup Issues: 1. Go to www.yahoo.com, www.msn.com or www.google.com to see how responsive these sites are. 2. Log in to OEConnection products to see how responsive the site is. 3. Repeat steps 1 & 2 on other PCs to determine if 1 or more PCs are having the lockup problem. 4. Determine if OEConnection's site is responding differently than sites in step 1. 5. If all sites are responding the same – your PC, network or Internet connection may need a health check. 6. If the sites are responding differently, your dealership's proxy server and/or content filter may be caching (trying to access previously stored information) or blocking incorrectly. Here's what can help alleviate these problems. 7. Regarding Proxy Servers: a. Configure your proxy to not cache login.OEConnection.com. OR b. Allow your dealership's PCs to bypass (go around) the proxy when they connect to login.OEConnection.com. Do set proxy so PCs can go through the proxy for other websites. 8. Regarding Content Filters: a. Configure content filter to not block (whitelist) items from Call OEConnection Customer Care at 888-776-5792, ext. 2 for assistance. login.OEConnection.com. OR b. Allow your dealership's PC to bypass (go around) the content filter when connecting to login.OEConnection.com. Do apply your content filter to other Internet activities. Typically, when proxy servers or content filters are configured as steps 7 & 8 describe, PC lockups can be eliminated. For help in optimizing your PC for use with our products, please contact your IT department or OEConnection Customer Care at 888.776.5792, ext 2. Tuesdays with OEConnection On the second Tuesday of every month, at 2pm EST, OEConnection offers dealership staff 30-minute FREE virtual training. On training day, sit at your computer, listen on your telephone, and see how you can use OEConnection’s online products. For additional information, contact OEConnection Customer Care at 888-776-5792, ext. 2. Tuesdays, 2 pm EST Date Topic November 14, 2006 Are you using D2DLink just for locating parts? This session will teach you D2DLink bells and whistles. Set favorite dealers to appear at the top of searches, create an advertising message, search for parts that are discounted, search for tires by size, get discount part offers from selling dealers, and more. December 12, 2006 Want to improve your wholesale business efficiency and increase sales? Learn how CollisionLink helps wholesalers accept orders online — no more faxes! See aftermarket parts on orders to help sell more OE parts. January 9, 2007 Take a tour of all OEConnection products. Whether you’re already enrolled — or just want to browse our product assortment, learn how these online tools can help your department achieve greater efficiency and profitability. Free Web Training To register Visit OEConnection’s Virtual Training web page 10 http://www.OEConnection.com/ CustCare_Training.aspx OEConnection • OEConnection • OEConnection OEConnection Products Fast, easy, and accurate online fulfillment of collision shop wholesale parts orders. Fast, easy, and accurate online parts locating and fulfillment to help dealerships buy and sell more original equipment parts. • Rapid Parts Search – locates from within a DMS. Internet-based data analysis tools to help dealerships and auto manufacturers drive increased sales. Dealership inventories help fill a manufacturer’s emergency-needed backordered parts. Fast, easy, and accurate online fulfillment of fleet parts orders. Products and services to enhance D2DLink. • Idle & Reporting: Online tools to help reduce idle inventory. • Parts Matching: Sellers and buyers find bulk parts at a discount. • Advanced Selling: Daily, automatic idle inventory sales offers to potential shoppers. • StoreFront: Dealership-customizable web page showcasing complete parts inventory. • Inventory Updating: Mid-day and Saturday updating. • Bin Labels: Receive bin labels monthly for D2DLink parts. OEConnection Employee Profile Prior to joining OEConnection: Manager Personal accomplishment of which I’m for a healthcare staffing company. most proud: President’s Club for sales First job ever: Pumping gas at a performance two years in a row. full-service gas station. Would A moment I’d rather forget: Ernest customers: Thank you for your continued Byner’s 1987 AFC football championship business and we have some new and game fumble and Michael Jordan’s 1989 exciting products coming your way soon! like to tell OEConnection NBA game-winning shot over Craig Ehlo. Passionate about: Food and dining, sales, Vince Barr Territory Development Representative and Ohio sports teams. Two words that describe me: Persistent and At OEConnection since: March 2004 outgoing. Job responsibilities: Support customers in One long-term goal: To have a house on the education, enrollment, and usage of the OEConnection products. fishing boat. Favorite part of the job: Helping dealer- Favorite way to spend a day: Anything ships use our solutions to effectively outside with friends or family. improve their business. The most perfect day: The day the Qualities that make a person beach somewhere with a huge Cleveland Cavaliers or Browns win a successful in this position: Experienced, championship! friendly, honest, and confident. A brush with a famous person: Played 5 Education: Bachelor’s degree from Kent State. dollar slots beside Dr. J in Las Vegas. About the Direct Sales Force: OEConnection has dedicated salespeople directly contact dealerships and collision shops to inform customers about new technology as it is introduced. These OEConnection staff members are up-to-date on all the newest OEConnection products, features and benefits, and visit dealers and shops across the country on a regular basis. Salespeople are available Monday through Friday, 8am-8pm (EST). Call them at 888.776.5792, ext 3 to learn how OEConnection’s technology can help benefit and advance your business! 11 D2D Plus FREE Enhancements Help Make Smarter Stocking Decisions Ever shop for discounted parts on D2DLink, but didn’t know if you should buy? Or how many you sold? Is it a fast-mover? Is it obsolete or has it been recalled? Now you can get all the • Through a StoreFront parts search (all D2DLink dealers) • By clicking on Downloads (all D2DLink dealers) information you need right at your fingertips with • Through Shopping Match D2D Plus enhancements — no need to Reports (Parts Matching review each part in your DMS! OEConnection has simplified the buying process for our customers by providing relevant information to help make smart stocking decisions. Access this enhancement each time you see the information icon. subscribers) • Through Bundles (Idle & Reporting subscribers) For more information, contact OEConnection Customer Care at 888-776-5792, ext. 2. • Through Offers In tab (all D2DLink dealers) most recent Upward trend shows increased demand for part during most recent months. See average number of parts sold per month. Sales History shows recent increased demand. Read this newsletter? Send us an email at [email protected] to let us know what you like or what other information would be helpful to you and your team. The first 50 parts managers or counterpeople to reply will get a $5 Starbucks gift card. 4150 Highlander Parkway Richfield, Ohio 44286 PRSRT STD US POSTAGE PAID CLEVELAND, OH PERMIT NO. 2385