Transporting Helios` chariots

Issue 2 / 2004
Phaethon 2004:
Transporting
Helios’ chariots
_Focus on industry-specific solutions
_Relieving road and port congestion in England
_Rapid development in China
2
EDITORIAL
Dear Reader,
in order to provide our customers with the best possible
service at all times, we are constantly adapting our service
portfolio to meet the market’s latest logistics and quality
requirements. Through our global key account initiative,
the Strategic Customer Development Program, we are
responding to the growing demand for industry-specific
logistics services and developing fully integrated solutions
for global customers that meet the product and process
needs of specific industries. This issue of Kuehne + Nagel
World highlights our commitment to these solutions.
As the global economies are becoming ever more closely interlinked, Kuehne + Nagel
is steadily expanding its logistics network. Not least in China, where in March 2004 we
were the first global logistics provider to receive a Class A Forwarder's License and since
September have been operating a wholly owned subsidiary in Shanghai. Two state-ofthe-art logistics terminals were recently opened in this vibrant economic centre. In
2005, the Class A License will be extended to all Kuehne + Nagel offices in China and
additional branches are planned for China’s hinterland cities.
Kuehne + Nagel World provides a compelling insight into the company’s global operations – from transporting Japanese solar-powered vehicles to Greece and a new intermodal transport concept in the United Kingdom through to celebrating Kuehne +
Nagel’s 50th anniversary in Canada. An insight into the fascinating world of logistics.
I hope you enjoy reading this issue.
Imprint
Yours
PUBLISHED BY
Kuehne + Nagel International AG
P.O. Box 67, CH-8834 Schindellegi
Phone:+41 (0)44 / 786 95 11
Fax: +41 (0)44 / 786 95 95
Internet: www.kuehne-nagel.com
E-mail: [email protected]
Klaus Herms
Chief Executive Officer
EDITORS
Inge Lauble-Meffert
Robert Watts
E D I T O R I A L A S S I S TA N T
Andrea Zander
PROJECT MANAGEMENT &
PRODUCTION
Ingo Leemhuis
3
Focus on
industry-specific
solutions 4
FOCUS
4
Focus on industry-specific solutions
8
The prescription for growth
MARKETS+PRODUCTS
10
Relieving road and port congestion
in England
Relieving
road and port
congestion in
England 10
Rapid
development
in China 16
12
The Golden Lion as hand luggage
16
Rapid development in China
18
No textbook methods
19
Locomotives on the road
20
Transporting Helios’ chariots
INSIDE
24
New terminals Down Under
25
State-of-the-art logistics hubs in Europe
26
50 years of Kuehne + Nagel
International Ltd.
28
Klaus-Michael Kuehne names
cargo freighter
30
Two gold medals at the Paralympics
Warehousing and distribution for
Philips in Mexico
British Airways relies on
Kuehne + Nagel’s wine logistics
Transporting
Helios’ chariots
Mountains of paper a thing
of the past
31
On the subject...
20
K U E H N E + N A G E L WORLD
2/04
4
FOCUS
Focus on industryspecific solutions
The development and implementation of comprehensive
logistics solutions tailored to the needs of globally operating
companies take centre stage in Kuehne + Nagel’s worldwide
key account initiative. Ken Nieze, Senior Vice President,
Global Sales, talks about the programme and what customers
can expect.
>>
5
K U E H N E + N A G E L WORLD
2/04
6
FOCUS
KUEHNE + NAGEL WORLD: In 2002,
In order to meet the growing de-
Kuehne + Nagel launched its global Strategic
mand for industry-specific solutions we
Customer Development Program. Tell us more
have divided our efforts into the five verti-
about this initiative.
cals retail / durables, automotive, pharmaceuticals / healthcare, industrial goods /
NIEZE: In short, we have created sales units
chemicals, and high-tech.
that address the global logistics requirements of key industries. By combining the
KUEHNE + NAGEL WORLD: How does Kuehne
comprehensive range of products and ser-
+ Nagel actually succeed in anticipating cus-
vices from across our organisation with
tomers’ changing requirements?
this industry know-how and integrating
them into made-to-measure solutions, we
NIEZE: When we began implementing the
can provide globally operating customers
new sales programme we assigned industry
with a truly one-stop-shop for all their
specialists with the primary responsibility
requirements.
of bringing precisely this knowledge into
the company. Their industry expertise and
KUEHNE + NAGEL WORLD: Why did the need
proximity to customers’ markets provides
for this new approach arise?
us with the necessary insight to enable the
“We now offer globally operating companies a single point
of sale for all their logistics needs.”
Ken Nieze, Senior Vice President, Global Sales
NIEZE: In the past, Kuehne + Nagel was
ongoing alignment of our offering. This
largely known for its expertise in interna-
approach ensures that Kuehne + Nagel as
tional forwarding, while our substantial
a company can continue to create solu-
logistics offering went largely unheralded,
tions for present and future requirements
despite the fact that for many years we had
of the different industries.
already been offering customers a broad
scope of logistics services at either end of
KUEHNE + NAGEL WORLD: What solutions are
the forwarding chain. It was time for us to
customers looking for in particular?
go out and tell people more about the full
range and depth of our portfolio.
Ken Nieze, Senior Vice President, Global Sales,
talks about the Strategic Customer Development
Program and what customers can expect.
NIEZE: One of the challenges that many of
Also, reviewing our customer base
our customers currently face is having to
showed that an increasing number of com-
right-size their logistics departments, while
panies are no longer procuring their logis-
at the same time they have a growing de-
tics at a regional or local level, but through
mand for worldwide logistics-related infor-
global buying committees – a further rea-
mation to support their decision making
son for us to rethink our overall sales strat-
processes. This is one of the areas we excel
egy and organise our efforts around these
in. We provide customers with the supply
changing conditions. We now offer globally
chain visibility and logistics data they need
operating companies a single point of sale
for the successful running of their day-to-
for all their logistics needs.
day business and which serves as a reliable
basis for strategic decisions.
7
Another interesting trend is that
customers with large seafreight volumes
are leveraging our ability to provide costefficient and flexible solutions. As the leading seafreight forwarder with the largest
number of containers shipped worldwide
and numerous carrier contracts, Kuehne +
Nagel is able to offer the best combination
and frequency of allotments to ensure the
efficient flow of goods for customers.
We are also seeing a growing demand for total outsourced logistics solutions. The combined technology and logistics expertise of a lead logistics provider
like Kuehne + Nagel can create sustainable
and revenue-enhancing solutions – a value
proposition that a customer’s own investment in the necessary logistics tools would
not adequately return.
KUEHNE + NAGEL WORLD: After a little more
than two years, is the Strategic Customer
Development Program already bearing fruit?
NIEZE: It’s still early days, but what the key
account initiative definitely has achieved is
to increase customers’ awareness of the rich
service offering and combined logistics
solutions of Kuehne + Nagel. Our ability to
gain additional and new business has also
increased, which shows that we are on the
dealing with implementation requirements
right track.
and that can establish customer-specific
implementation teams.
KUEHNE + NAGEL WORLD: What challenges lie
ahead?
A further challenge is the increase
in number of companies who are looking
to Kuehne + Nagel as their strategic part-
NIEZE: As with every key account pro-
ner. We have therefore ensured that the
gramme, one of the big challenges is that it
Strategic Customer Development Program
can take anything from six months to two
can easily be scaled in size to accommo-
years to bring a new customer on board,
date these growing numbers. We have, for
but only a week to lose them. The require-
example, expanded the number of indus-
ments of global companies are much
try experts in the high-tech vertical
broader in terms of scope of services and
to allow for the growing interest from the
need for technology-driven solutions than
sector.
in the past. We have therefore created a
core team of professionals dedicated to
KUEHNE + NAGEL WORLD: Thank you.
K U E H N E + N A G E L WORLD
2/04
8
FOCUS
The prescription for growth
The pharmaceutical and healthcare industry is characterised by fierce
competition, margin pressures and complex global procurement and supply
chain processes. The strategic and financial benefits of outsourcing logistics
are becoming clear to more and more companies in the industry.
I N T H E 9 0 S , the pharmaceutical and
surgical interventions and wound care, chose Kuehne +
healthcare industry was characterised by high profit
Nagel in Asia Pacific to manage transportation of
margins. Double-digit growth wasn’t uncommon, and
inbound freight from factories in the United States,
companies could make considerable research & devel-
Europe and Asia to its new facility in Singapore.
opment investments. However, over the last few years
Kuehne + Nagel also provides on-site order prepara-
the pressure on margins has increased worldwide. With
tion, expiry date management and regional warehous-
patents on blockbuster products expiring and competi-
ing and distribution activities. In the United States,
tors penetrating the market with low-cost generics,
Omron Healthcare International, a leading brand in
turnover for many companies is decreasing. In order to
the personal home diagnostic industry, selected
be successful in this highly contested environment it is
Kuehne + Nagel Logistics Inc. to implement an inte-
vital to be the first to develop, patent and launch new
grated North American supply chain solution encom-
products – “time-to-market” is the decisive factor for
passing import transportation, US customs brokerage
success.
and container delivery to Kuehne + Nagel’s multi-
Looking for ways to save costs, pharmaceutical
and healthcare companies have been consolidating
client distribution centre in Alsip, Illinois, for storage
and distribution to retailers.
manufacturing plants over the last few years. From
Providing logistics services to the healthcare
research & development to distribution, global flows of
and pharmaceutical industries requires a logistics part-
goods have to be coordinated. The management of
ner who fully complies with a host of regulatory proce-
these procurement and supply chains is becoming in-
dures. Ira Smith, head of Kuehne + Nagel’s Strategic
creasingly complex and further strain is being placed
Customer Development Program for the pharmaceuti-
on companies’ resources, in particular when the
cal & healthcare industry, says, “Working closely with
emphasis is on placing drugs in the right place just in
our strategic customers and partners we place great
time. As a result, companies are turning to third-party
value on ensuring full compliance with industry-wide
logistics expertise to help drive efficiencies and lower
regulations governing the storage and distribution of
costs throughout the supply chain.
pharmaceutical and healthcare products as set forth by
In June, Kuehne + Nagel was awarded contracts
the US Food and Drug Administration (FDA) as well as
by two major healthcare companies. Mölnlycke Health
working in concert with US Pharmacopeial (USP)
Care, a leading manufacturer of single-use products for
guidelines.”
9
For Bayer Bitterfeld GmbH in Germany, for example,
Kuehne + Nagel’s warehousing and distribution services include
the storage of quarantined products. The release of such products is
subject to strict regulations by Bayer’s quality control team.
Another example is Kuehne + Nagel’s door-to-door solution for
cool-chain products. For Allergan, Inc. in the US, a global spe-
“Working closely with our strategic customers and partners we place great
value on ensuring full compliance with industry-wide regulations governing the
storage and distribution of pharmaceutical and healthcare products as set forth by
the US Food and Drug Administration (FDA) as well as working in concert with US
Pharmacopeial (USP) guidelines.”
Ira Smith, head of Kuehne + Nagel’s Strategic Customer Development Program
ciality pharmaceutical company, Kuehne + Nagel stores, packs and
distributes the product BOTOX®, a purified protein, in a specific
cool chain packaging solution.
Reliable and cost-efficient IT-based logistics solutions allow
pharmaceutical and healthcare companies to redirect capital
outlays to their strategic objectives – researching, developing and
marketing new products. It’s Kuehne + Nagel’s prescription for
growth.
K U E H N E + N A G E L WORLD
2/04
10
MARKETS+PRODUCTS
Relieving road and port
congestion in England
Kuehne + Nagel has reached a ground-breaking three-year agreement with the
largest freight rail operator in the UK, English Welsh and Scottish Railway (EWS),
to switch 200,000 container movements across the country from road to rail.
This allows Kuehne + Nagel to address the increasing problem of road and port
congestion in the UK.
11
P O R T S I N T H E South of England, in particular Felix-
directly into designated storage areas, where they can be more
stowe and Southampton, have experienced major problems with
easily retrieved than in the general holding area. This contributes
congestion over the past few years, as have all the main motor-
towards the overall efficiency of the terminal’s operations.
ways across the country. Added to this there is a shortage of road
Trial services for the onward transport of seafreight contai-
haulage capacity. For the first time, a logistics provider has now
ners by rail began towards the end of 2003 between Southampton
set up an intermodal solution in the UK for seafreight traffic.
and Burton-on-Trent, followed by the addition of Southampton
Prior to a vessel’s arrival in port, Kuehne + Nagel’s infor-
to Wakefield and Widnes services. With two trains running five or
mation systems can advise the terminal which containers will sub-
six times each week, it is estimated that more than 35,000 road
sequently go forward by rail. Containers can thus be moved
miles are saved weekly.
K U E H N E + N A G E L WORLD
2/04
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MARKETS+PRODUCTS
13
The Golden Lion
as hand luggage
The German Museum of Film recently held an exhibition in tribute to the work
of director Akira Kurosawa. Kuehne + Nagel was commissioned to transport
exhibits from the artist’s estate in Japan to Frankfurt.
The Japanese director Akira Kurosawa on the set of “Kagemusha” in 1980.
K U E H N E + N A G E L WORLD
2/04
14
MARKETS+PRODUCTS
T H E D I V E R S I T Y and splendour
of the props was impressive. In addition to
magnificent kimonos, authentic samurai
paraphernalia and swords, production photos, storyboards, panoramas and scenography painted by Kurosawa himself, there was
also a small treasure: a Golden Lion.
Kurosawa was awarded the Golden
Lion at the 1951 film festival in Venice for
his masterpiece “Rashomon”. It is today
owned by the Kurosawa Memorial Museum
in Imari on Kyushu, the southernmost of
Japan’s four main islands. Due to the Golden Lion’s considerable symbolic value the
The images in this article are used with the kind permission of La Biennale di Venezia and the German Museum of Film in Frankfurt.
15
trophy had to be personally collected from
the museum’s director and carried as hand
luggage. The other objects were safely
packaged and transported from Yokahama
to Frankurt, in time for the opening of the
exhibition.
Hans-Peter Reichmann, Deputy Director of the German Museum of Film, was
“We found working with Kuehne + Nagel a thoroughly
positive experience, and we would be very happy if future
exhibition projects gave rise to an opportunity to continue this
cooperation.”
Hans-Peter Reichmann, Deputy Director of the German Museum of Film, Frankfurt
very pleased with the way the exhibits were
handled. “We found working with Kuehne
+ Nagel a thoroughly positive experience,
Shortly thereafter Kuehne + Nagel
and we would be very happy if future exhi-
was commissioned to transport various
bition projects gave rise to an opportunity
props from the late American director
to continue this cooperation.”
Stanley Kubrick’s estate.
K U E H N E + N AK
GN
EWORLD
L WORLD
2/04
1/03
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MARKETS+PRODUCTS
Rapid development in China
As of 1 September 2004, Kuehne + Nagel has been operating a wholly
owned subsidiary in Shanghai and recently opened two new logistics facilities in
this vibrant city. The company is set to further expand its capacities in 2005.
K U E H N E + N A G E L has been present in China since
Many globally operating companies have already relocated
1979. The company was among the first international forwarders to
their manufacturing plants to China, and the trend continues. In
open a representative office in Beijing, and 11 further offices at
order to optimise the global flows of goods, such companies require
strategic locations followed. In March 2004, the company was
highly sophisticated know-how and efficient logistics systems.
awarded a Class A Forwarder’s License – a milestone in the devel-
Kuehne + Nagel is making considerable investments in the expan-
opment of its activities in China. Now, in full control of its opera-
sion of its infrastructure to meet these growing logistics and supply
tions in the Middle Kingdom, Kuehne + Nagel can directly provide
chain requirements for the long term. Only recently, the company
customers with the full scope of integrated international forwarding
took two state-of-the-art multi-user logistics centres in Baoshan and
and logistics solutions.
in the Waigaoqiao Free Trade Zone into operation.
17
“The ongoing expansion of our logistics
infrastructure is one of our strategic focal points.
We strive to provide the best service for our
customers through integrated solutions.”
Andy Weber, Managing Director for
Kuehne + Nagel (Asia Pacific) Management Ltd.
Kuehne + Nagel’s recently opened logistics centre in
Shanghai’s Waigaoqiao Free Trade Zone.
With the opening of these new terminals Kuehne + Nagel
has extended its network in China to 18 locations in 15 cities. “The
ongoing expansion of our logistics infrastructure is one of our
strategic focal points. We strive to provide the best service for our
customers through integrated solutions,” says Andy Weber,
Managing Director for Kuehne + Nagel’s Asia Pacific organisation.
“The company is planning to establish further facilities in Beijing,
Xiamen, Ningbo and the dynamic Pearl River Delta region.”
In early 2005, the Class A Forwarder’s License will be extended to all remaining Kuehne + Nagel representative offices, and
within the next 18 months the company plans to open nine more
branches in hinterland cities.
K U E H N E + N A G E L WORLD
2/04
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MARKETS+PRODUCTS
No textbook methods
Kuehne + Nagel’s project specialists recently transported a complete radar
system for the Royal Malaysian Navy 500 kilometres from Malacca to Lumut.
A standard task, if it hadn’t been for the challenging loading operations.
B U I L T B Y Contraves Advanced Devices Sdn. Bhd.
Kuehne + Nagel arranged for the radar unit to be
for the Royal Malaysia Navy, in mid-2003 a radar was lifted
secured to a special frame, in order to safely lift it from the
and installed on the roof of one of the manufacturer’s build-
rooftop onto the trailer. The radar’s control panel, located
ings in Malacca for testing. During the next six months Royal
within the building on the second floor, had to be securely
Malaysian Airforce jets flew over the area and helped estab-
packaged and pulled out onto a specially built seven-metre
lish that the system was working to the agreed standards and
platform alongside the building, where it was then attached to
with the necessary precision. Once the system had received
the crane. Under the close scrutiny of the customer, and with
approval by the Malaysian Navy, Kuehne + Nagel’s project
sheer ingenuity as well as an excellent crane driver in the seat,
specialists were called in to transport the radar unit and its
the control panel too was carefully manoeuvred and lifted
control panel to the navy base in Lumut.
onto the waiting low bed trailer.
The challenge they faced wasn’t so much the trans-
Mr Georg Schlumpf, Managing Director of Contra-
port of the equipment than actually lifting the entire system
ves Advanced Devices Sdn. Bhd., commented, “This was by
onto the low bed trailer. Access to the radar and its control
all standards a unique experience and Kuehne + Nagel was
panel was difficult. Both the crane and the trailer had to be
well up to it.” The radar system was then safely transported to
positioned alongside the building in a narrow alley, and an
its destination.
outdoor staircase additionally obstructed the lift. There were
no textbook methods available for the crane to safely
manoeuvre the 7.5 million US dollar radar system.
19
Locomotives on the road
Sometimes it can be necessary to haul locomotives on the
road. This was the case when Kuehne + Nagel was asked to
transport track laying equipment for the expansion of the
Malaysian railway network.
T H E M A L A Y S I A N railway corpo-
ration, Keretapi Tanah Melayu Bhd., operates a
network of over 2,200 kilometres covering the
length and breadth of the country. From the
first steam locomotive in 1885 and diesel engines in the 1950s to the introduction of the
country’s first electric rail system in 1995,
Malaysia’s railway system has continually been
upgraded to run more and faster trains.
An integral part of ongoing projects to
develop the national railway infrastructure is
the job of extending sections of the network
from single to double track, which was contracted out to Leighton Contractors (Malaysia)
Sbd. Bhd. Kuehne + Nagel was entrusted with
the haulage of the necessary equipment from
a construction site in Thailand to Malaysia. The
machinery consisted of two 63.5-tonne loco-
Leaving the Thai town of Ban Mi in late
motives, a taping machine weighing in at 34
January 2004, the convoy was accompanied
tonnes, a 42-tonne track stabiliser as well as
by a police and heavy transport escort for the
rail track cranes and locotractors.
entire route. Trans-loading procedures at the
It was crucial for the customer that the
border were a most difficult arrangement and
entire cargo be transported with the minimum
called for meticulous attention to detail. But
time so that work on the track could begin as
with the necessary equipment in place and
scheduled. Kuehne + Nagel opted to use multi-
heavy-lift specialists at hand, Kuehne + Nagel
axle low bed trailers for the 1,500 kilometre
safely moved the cargo from the Thai to the
journey.
Malaysian low bed trailers for its onward jourMalaysian and Thai road transport
ney and on-time delivery.
policies do not allow cross-border transport of
Hamish Tyrwhitt, General Manager and
heavy cargo. Taking the necessary trans-load-
Director of Leighton Contractors (Malaysia)
ing operations into account, and considering
Sdn. Bhd., was impressed with Kuehne +
the weight and dimensions of the cargo, exten-
Nagel’s efficient performance associated with
sive pre-planning was necessary.
the entire transport. “A job well done.”
K U E H N E + N A G E L WORLD
2/04
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MARKETS+PRODUCTS
21
Transporting
Helios’ chariots
Symbolising the connection between technology, nature and Olympic ideals,
the Phaethon 2004 solar car race, organised ahead of this year’s Olympic
Games in Athens, saw 15 crews from across the world gather and compete
in a spirit of sportsmanship and scientific endeavour. Kuehne + Nagel transported five Japanese teams’ sensitive equipment to Greece.
>>
K U E H N E + N A G E L WORLD
2/04
22
>>
MARKETS+PRODUCTS
I N G R E E K mythology, Phaethon, the child of Helios,
ensured the timely and safe transportation of the Japanese Ashiya
the sun god, had only one wish: to drive his father’s chariot that
University team’s vehicle. This year again, the university assigned
pulled the sun across the sky. The same sun that ignites the
Kuehne + Nagel in Osaka with the transport of their car, Sky Ace
Olympic flame every four years in the Greek town of Olympia can
Tiga, from Japan to Greece and recommended the company to
serve as a source of inexhaustible energy for humanity. This basic
the other Japanese participants in the race.
principle brought together teams of young scientists from around
The overall cargo consisted of five solar cars, spare parts,
the world who are devoted to the development of solar powered
tyres and other equipment, and weighed around 500 kilograms
vehicles.
per team. With vehicles coming from Kobe, Osaka, Tokyo, Shiga
The Phaethon 2004 race was organised by the Cultural
and Shizuoka, Kuehne + Nagel’s specialists in Osaka initially
Olympiad, an institution recently founded with the aim of carry-
coordinated all local transportation. The cars were hauled to
ing out distinct events that reflect the Olympic values and ideals.
Osaka and packed for shipment to Athens via the Italian port of
Three years ago, Kuehne + Nagel demonstrated its exper-
Gioia Tauro. One team’s prototype, however, was late out of pro-
tise in the handling of sensitive solar car equipment. For the
duction and was therefore transported to Athens by air to ensure
3,000-kilometre World Solar Challenge in Australia, the company
its timely arrival.
Phaethon 2004 consisted of a two-hour circuit race followed by a rally across Greece.
23
In Greece, Kuehne + Nagel’s local staff took over and
arranged for the onward transport of the five cars to the site of the
race, where the teams assembled and prepared their vehicles for the
competition.
Phaethon 2004 consisted of a two-hour circuit race followed by a rally across Greece. The event was a huge success and
proved yet again that solar energy is a viable source of alternative
energy in the immediate future.
The winning team of young scientists from Ashiya University
in Japan with their car, the Sky Ace Tiga.
The organisers are now planning to hold the race every
four years – starting in Olympia, the finishing line will be in the
respective year’s Olympic city.
K U E H N E + N A G E L WORLD
2/04
24
INSIDE
New terminals Down Under
Following the opening of a new airfreight and logistics terminal in Melbourne
at the end of 2003, Kuehne + Nagel has recently taken two further state-of-the-art
warehouses in Sydney into operation. This brings the company’s logistics area in
Australia to 25,000 sqm.
T H E T W O new terminals, optimal-
ly located in close proximity to Sydney’s air-
a central handling hub for all logistics activities in the region.
port and seaport facilities, will serve as a
Jens Pohlmann, Managing Director
dedicated warehouse and shared-user site
for Kuehne + Nagel in Australia, said,
respectively. Companies will benefit from a
“Kuehne + Nagel now has one of the best
comprehensive offering of warehousing and
logistics infrastructures available to cus-
distribution solutions ranging from general
tomers in Australia. The power of our
logistics to import and export transportation
global network and the specialist local
to reverse logistics and innovative value-
knowledge gained in more than 30 years of
added services. Kuehne + Nagel will draw
experience in Australia ideally comple-
further synergies facilitated by the location
ment one another.”
and aims to develop the shared facility into
Klaus-Michael Kuehne, Executive Chairman of the Board of Directors of Kuehne + Nagel International AG, was able to gain first-hand information on the
growing demand for integrated logistics solutions in Australia during his visit to the company’s national offices. Here with Jens Pohlmann (left), Managing Director
for Kuehne + Nagel Australia, and Paul Damkjaer (right), Sydney Branch Manager.
25
State-of-the-art logistics
hubs in Europe
Germany. Following the opening of a
15,000 sqm logistics facility in Langenbach
near Munich in early 2004, Kuehne + Nagel
recently inaugurated its state-of-the-art logistics centre in Hamburg-Altenwerder. With a
total warehousing space of 31,000 sqm the
new site doubles the company’s capacities in
Hamburg. The centre’s ideal location in close
proximity to the Altenwerder container terminal and its excellent infrastructure facilitate the
provision of efficient logistics services. In view
of the enlarged European Union the new facility constitutes an important logistics hub.
Luxembourg. Concluding the second
phase of construction, last September Kuehne
+ Nagel officially opened its new logistics
centre in Contern with a cross-docking and
logistics area of 26,000 sqm. National and
multinational customers can benefit from an
integrated logistics offering that encompasses
industry-specific solutions, value-added services and innovative distribution concepts.
The facility’s ideal location allows for fast
and efficient distribution to all of Europe’s
economic centres. Kuehne + Nagel will also
accommodate its European competence centre
for Lead Logistics Solutions in Contern.
K U E H N E + N A G E L WORLD
2/04
26
INSIDE
“Kuehne + Nagel is a service provider,
and within this sector, management and
staff are of greatest importance. They are
the company’s key assets.”
In his speech, Klaus-Michael Kuehne underlined the significance of
employees’ loyalty and contribution.
27
50 years of Kuehne + Nagel
International Ltd.
Suzanne Broadbent, Marketing Coordinator, and Sarah McNelly, Marketing Analyst, report from Canada.
O N T H E E V E N I N G of April 19, 2004, Kuehne + Nagel
International Ltd. celebrated its 50th year in Canada. Numerous
tacle of the Cirque du Sublime production set the tone for an
evening of elegance, sophistication and entertainment.
customers and business partners as well as national and local politi-
Her Worship Mayor Hazel McCallion of Mississauga deliv-
cal representatives accepted our invitation to join us for this special
ered thoughtful congratulations to half a century of Kuehne + Nagel
occasion.
International Ltd.’s accomplishments in Canada. Hans-Georg
We were particularly honoured by the presence of Klaus-
Brinkmann, Managing Director for Kuehne + Nagel in Canada, and
Michael Kuehne, Executive Chairman of the Kuehne + Nagel
Mr. Kuehne went on to deliver speeches that told of the company’s
Group, who came all the way from Schindellegi, Switzerland.
national and global milestones, with the opening of offices in
Accompanying him were Klaus Herms, Chief Executive Officer,
Toronto and Montreal 50 years ago marking the beginning of
Reinhard Lange, Chief Operating Officer, and Inge Lauble, Head of
Kuehne + Nagel’s globalisation. Already in those days – as still
Corporate Communications.
today across the globe – it was the company’s objective to offer cus-
The day-long event started with a press conference at the
tomers a “package deal” of integrated logistics services.
national head office, where local and national media representatives
Mr. Kuehne recognised the significance of employees’ loyal-
gained insight into the history and strategy of the globally operating
ty and contribution. “Kuehne + Nagel is a service provider, and
logistics group.
within this sector, management and staff are of greatest importance.
The celebrations continued into the evening at the Living
They are the company’s key assets.”
Arts Centre in Mississauga. Guests arriving at the event were greeted
Glasses clinked and guests applauded with a toast and the
by a room decorated in blue and gold, symbolising the colours of
cutting of the Kuehne + Nagel Canada celebratory cake, marking
the company and 50 years of outstanding success in Canada.
the end of a wonderful evening and the beginning of the next
Vibrant jazz singer Shakura S’Aida along with the artistry and spec-
50 years.
K U E H N E + N A G E L WORLD
2/04
28
INSIDE
29
Klaus-Michael Kuehne
names cargo freighter
Naming passenger aircraft after well-known personalities is
a long-standing tradition with airlines. When it comes to cargo
freighters, however, it has scarcity value. Not surprisingly,
Klaus-Michael Kuehne, Executive Chairman of Kuehne + Nagel
International AG, was delighted when Lufthansa Cargo named a
B747-200F freighter after him.
I N T H E P R E S E N C E of members of
the Board of Deutsche Lufthansa AG and
Lufthansa Cargo AG, the naming ceremony
took place on May 17, 2004, in the Lufthansa
Technik hangar at Frankfurt Airport. “With
Lufthansa Cargo we have the right partner at
our side, supporting our efforts to measure up
to the high quality and service standards our
customers expect. I am greatly honoured to have
an aircraft in the Lufthansa Cargo fleet bearing
my name,” said Klaus-Michael Kuehne.
Since 1998, Kuehne + Nagel has been
one of Lufthansa Cargo’s Global Partners and
was also one of its biggest customers last year.
“By electing to name a freighter after KlausMichael Kuehne, we are thanking him for years
of excellent cooperation and paying tribute to
the services he has rendered to the airfreight
industry generally,” Dr. Andreas Otto, Member
of the Board of Lufthansa Cargo AG, said
during the ceremony.
Only four of Lufthansa Cargo’s 22
freighters currently bear a name – an honour
reserved to personalities in the international
forwarding and logistics business.
Following the unveiling of the name of the cargo
freighter, Dr. Andreas Otto, Member of the Board of
Lufthansa Cargo AG, presents Klaus-Michael Kuehne,
Executive Chairman of the Board of Directors of
Kuehne + Nagel International AG, with the naming
certificate.
K U E H N E + N A G E L WORLD
2/04
30
INSIDE
Two gold medals at the Paralympics
Daniel Arnold, who works for Kuehne + Nagel in Augsburg/Germany, has won two gold medals at the XII. Paralympic Games in Athens – in the men’s singles table tennis
competition and the team event. This achievement marks a
further high point in his very successful sporting career.
Congratulations! Four years ago in Sydney, he won a gold
medal in the team tournament and came second in the singles event. And last year he became German champion
without losing a single set!
Warehousing and distribution for
Philips in Mexico
Within the scope of a new three-year agreement, Kuehne + Nagel
will provide warehouse management and distribution services across
Mexico for Philips Mexicana S.A. Kuehne + Nagel will control costs by
Mountains of
of the past
The electronic age has put paid to the reams
of paper, mountains of files and cabinets bursting at the seams that plagued offices in the
past. Documents that used to be copied, faxed,
filed and archived for years and which were
often difficult to retrieve can today be
processed in seconds with an electronic
archiving system.
consolidating Philips’ products, where possible, with goods from other
clients from the consumer electronics industry. Philips will occupy over
11,000 sqm within Kuehne + Nagel’s Tultitlan distribution centre,
T H E P A P E R L E S S office is becoming a reality for
where value-added services include final product configuration,
many companies, among them Kuehne + Nagel. At the end of
labelling and inspection of returned products. The partnership with
2003, the company became one of the first global logistics ser-
Kuehne + Nagel is a critical step in Philips’ strategy to develop the
vice providers to start introducing a document management
Mexican market.
system for electronic archiving of forwarding documentation
worldwide – KNeFile.
British Airways relies on
Kuehne + Nagel’s wine logistics
Due to its expertise in the field of in-flight and wine logistics,
Kuehne + Nagel has recently won a new contract with British Airways.
The agreement covers import to the UK of goods under bond for subsequent consumption on board commercial flights. Kuehne + Nagel will
also look after regional distribution direct to British Airways’ African
and Far East caterers, who are supplied directly from South Africa and
Australia, respectively.
31
paper a thing
On the subject...
Joanna Weigert, Project Coordinator
Central Europe in Vienna, Austria
On the subject... your career:
In 2002, I completed my studies at
Up until now, the processing of shipping orders by import
the Fachhochschule für Internationale
and export staff involved time and paper-intensive storage and com-
Wirtschaftsbeziehungen (Technical
munication tasks. Although all orders are processed using the inter-
College for International Business
nal, globally standardised CIEL freight forwarding software, a paper
Relationships) in Austria specialising
file still had to be created for every shipment and documents
in the Eastern European economic
processed and filed by hand.
area. For my in-depth subjects I chose
Now, when a new shipment order is placed, an employee can
logistics and Hungarian, and my
create an electronic file directly in CIEL. Despatch orders, commer-
internship abroad was with Kuehne
cial invoices and other external documents are scanned in with a
+ Nagel in Hungary.
high-power scanner and assigned to the corresponding file. Internally
generated documents such as pick-up orders, waybills or invoices are
also stored automatically by the system as soon as they are printed
out by the operative responsible. E-mails relating to the shipment can
easily be forwarded to the electronic file along with any attachments.
Otto Peter, Director, Systems, Processes & Customer
Solutions, said, “The central electronic archive optimises both the
availability of documents and productivity when processing shipping
On the subject... your role:
I support the Area Management Team for the Central
Europe region. This involves working on projects, creating presentations and analyses, translation work and
organising various events connected with the Central
Europe region. All in all, it is a very wide-ranging and
interesting role!
orders. For example, an import clerk can immediately view docu-
On the subject... the languages you speak:
ments as soon as they have been created, printed or scanned in by the
Polish, German, English, French, Spanish, Hungarian.
export department – be it in Frankfurt, Tokyo or Toronto.”
The global implementation of KNeFile will be completed by
the end of 2004.
On the subject... your professional style: jovial,
open, active, inquisitive, team-oriented, ambitious.
On the subject... your hobbies:
Travel, fashion and fashion photography, art exhibitions,
jogging, meeting friends.
On the subject... your preferred mode of transport:
Car to get to work and plane to travel to “my” city,
New York.
On the subject... your preferred reading material:
Biographies and books with a historical background;
fashion magazines.
On the subject... your life motto:
“The greatest pleasure in life is doing what people say
you cannot do.” (Walter Bagehot)
K U E H N E + N A G E L WORLD
2/04
THE GLOBAL LOGISTICS NETWORK
www.kuehne-nagel.com