Contents - Citibank

Contents
HOW TO USE CITIBANK ONLINE..................................................................................................................................................................................... 4
I.
REGISTER CITIBANK ONLINE WITH DEBIT CARD .................................................................................................................................................... 4
Step 1: Click Register .................................................................................................................................................................................................. 4
Step 2: Select Card Type (DEBIT CARD or CREDIT CARD) ........................................................................................................................................... 5
Step 3: Read Terms and Conditions and click I AGREE .............................................................................................................................................. 6
Step 4: Provide details of account owner information and click CONTINUE ............................................................................................................. 7
Step 5: Receive One-Time PIN Authentication (OTP) from your registered phone number and enter OTP ............................................................. 8
Step 6: Create Your User ID & Password .................................................................................................................................................................. 9
Step 7: Click CONTINUE to complete ...................................................................................................................................................................... 10
II. REGISTER CITIBANK ONLINE WITH CREDIT CARD .................................................................................................................................................... 11
Step 1: Click REGISTER ............................................................................................................................................................................................. 11
Step 2: Select CARD TYPE (DEBIT CARD OR CREDIT CARD) ...................................................................................................................................... 12
Step 3: Read through TERMS AND CONDITIONS and Click I AGREE ........................................................................................................................ 13
Step 4: Enter Card Owner Information .................................................................................................................................................................... 14
Step 5: Receive One – Time PIN Authentication (OTP) from your registered phone and input OTP ...................................................................... 15
Step 6: Create Your User ID and Password: ............................................................................................................................................................. 16
Step 7: Registration is now completed .................................................................................................................................................................... 17
III. CREDIT CARD ACTIVATION ..................................................................................................................................................................................... 18
Step 1: Select My Profile from Services ................................................................................................................................................................... 18
Step 2: Click on MY PROFILE and select Local Card Activation ................................................................................................................................ 19
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Step 3: Input One-Time PIN Authentication (OTP) .................................................................................................................................................. 20
Step 4: Check on card which you would like to activate and click ACTIVATE .......................................................................................................... 21
Step 5: Click CONFIRM to activate the card ............................................................................................................................................................. 22
Step 6: Click DONE to complete card activation ...................................................................................................................................................... 23
IV. VIEW e-STATEMENT ON CITIBANK ONLINE ............................................................................................................................................................ 24
Step 1: Click Download recent statements to download e-Statement ................................................................................................................... 24
Step 2: Enter One Time Password (OTP) which is sent to your mobile phone. ....................................................................................................... 25
Step 3: Select Product Type and Period. .................................................................................................................................................................. 26
Step 4: Select e-Statement period ........................................................................................................................................................................... 27
Step 5: Click “Proceed” to download e-Statement. ................................................................................................................................................. 28
V. VIEW REWARD POINTS ............................................................................................................................................................................................ 30
Step 1: Click on Credit Card Account under My Citi................................................................................................................................................. 30
Step 2: Click on Card Name ...................................................................................................................................................................................... 31
Step 3: View Total Available Reward Points under Account Details........................................................................................................................ 32
VI. ADD NEW PAYEE ..................................................................................................................................................................................................... 33
Step 1: Click Payments and Transfers to add payee ................................................................................................................................................ 33
Step 2: Receive One-Time PIN Authentication and input OTP ................................................................................................................................ 34
Step 3: Click Add a Payee ......................................................................................................................................................................................... 35
Step 4: Select a Payee Type ..................................................................................................................................................................................... 36
Step 5: Input Payments & Transfer information ...................................................................................................................................................... 37
Step 6: Search Bank Code ........................................................................................................................................................................................ 38
Step 7: Select Bank Code where you would like to transfer .................................................................................................................................... 39
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Step 8: Click CONTINUE to re-view new payee ........................................................................................................................................................ 40
Step 9: Click CONFIRM after reviewing new payee ................................................................................................................................................. 41
Step 10: Activate new payee by click “ACTIVATE A PAYEE” .................................................................................................................................... 42
Step 11: Input OAC to activate new payee and Click CONTINUE............................................................................................................................. 43
Step 12: Click DONE and start to make transfers or payments ............................................................................................................................... 44
VII. MAKE PAYMENTS & TRANSFER ............................................................................................................................................................................. 45
Step 1: Click Payments & Transfers ......................................................................................................................................................................... 45
Step 2: Select Credit card to make payments or transfers ...................................................................................................................................... 46
Step 3: Select acount destination ............................................................................................................................................................................ 47
Step 4: Input payment amount and reference ........................................................................................................................................................ 48
Step 5: Review Payments & Trasnfer information................................................................................................................................................... 49
Step 6: View payments & transfers information ..................................................................................................................................................... 50
VIII. MAKE A SCHEDULE TRANSACTIONS ..................................................................................................................................................................... 51
Step 1: Select a destination you would like to make payments & transfers in the future ...................................................................................... 51
Step 2: Input payment amount and select payment frequency, first transfer day, repeat until ........................................................................... 52
Step 3: Review future payments & transfer to make this transfer.......................................................................................................................... 53
VIII MODIFY SCHEDULE TRANSACTIONS ...................................................................................................................................................................... 54
Step 1: Select Schedule Transactions under Manage Payments & Transactions .................................................................................................... 54
Step 2: View List of Schedule Transactions: ............................................................................................................................................................. 55
Step 3: Click on Plus icon on account you would like to SUSPEND, DELETE or EDIT ............................................................................................... 56
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HOW TO USE CITIBANK ONLINE
I.
REGISTER CITIBANK ONLINE WITH DEBIT CARD
Step 1: Click Register
4
Step 2: Select Card Type (DEBIT CARD or CREDIT CARD)
5
Step 3: Read Terms and Conditions and click I AGREE
6
Step 4: Provide details of account owner information and click CONTINUE
7
Step 5: Receive One-Time PIN Authentication (OTP) from your registered phone number and enter OTP
8
Step 6: Create Your User ID & Password
9
Step 7: Click CONTINUE to complete
10
II. REGISTER CITIBANK ONLINE WITH CREDIT CARD
Step 1: Click REGISTER
11
Step 2: Select CARD TYPE (DEBIT CARD OR CREDIT CARD)
12
Step 3: Read through TERMS AND CONDITIONS and Click I AGREE
13
Step 4: Enter Card Owner Information
14
Step 5: Receive One – Time PIN Authentication (OTP) from your registered phone and input OTP
15
Step 6: Create Your User ID and Password:
16
Step 7: Registration is now completed
17
III. CREDIT CARD ACTIVATION
Step 1: Select My Profile from Services
18
Step 2: Click on MY PROFILE and select Local Card Activation
19
Step 3: Input One-Time PIN Authentication (OTP)
20
Step 4: Check on card which you would like to activate and click ACTIVATE
21
Step 5: Click CONFIRM to activate the card
22
Step 6: Click DONE to complete card activation
23
IV. VIEW e-STATEMENT ON CITIBANK ONLINE
Step 1: Click Download recent statements to download e-Statement
24
Step 2: Enter One Time Password (OTP) which is sent to your mobile phone.
25
Step 3: Select Product Type and Period.
26
Step 4: Select e-Statement period
27
Step 5: Click “Proceed” to download e-Statement.
28
Step 6: Open e-Statement to view.
29
V. VIEW REWARD POINTS
Step 1: Click on Credit Card Account under My Citi
30
Step 2: Click on Card Name
31
Step 3: View Total Available Reward Points under Account Details
32
VI. ADD NEW PAYEE
Step 1: Click Payments and Transfers to add payee
33
Step 2: Receive One-Time PIN Authentication and input OTP
34
Step 3: Click Add a Payee
35
Step 4: Select a Payee Type
36
Step 5: Input Payments & Transfer information
37
Step 6: Search Bank Code
38
Step 7: Select Bank Code where you would like to transfer
39
Step 8: Click CONTINUE to re-view new payee
40
Step 9: Click CONFIRM after reviewing new payee
41
Step 10: Activate new payee by click “ACTIVATE A PAYEE”
42
Step 11: Input OAC to activate new payee and Click CONTINUE
43
Step 12: Click DONE and start to make transfers or payments
44
VII. MAKE PAYMENTS & TRANSFERS
Step 1: Click Payments & Transfers
45
Step 2: Select Credit card to make payments & transfers
46
Step 3: Select acount destination
47
Step 4: Input payment amount and reference
48
Step 5: Review Payments & Trasnfer information
49
Step 6: View payments & transfers information
50
VIII. MAKE A SCHEDULE TRANSACTIONS
Step 1: Select a destination you would like to make payments & transfers in the future
51
Step 2: Input payment amount and select payment frequency, first transfer day, repeat until
52
Step 3: Review future payments & transfer to make this transfer
53
VIII MODIFY SCHEDULE TRANSACTIONS
Step 1: Select Schedule Transactions under Manage Payments & Transactions
54
Step 2: View List of Schedule Transactions:
55
Step 3: Click on Plus icon on account you would like to SUSPEND, DELETE or EDIT
Please call CitiPhone: (84 8) 3521 1111 if you have any questions.
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