Report GRI 2009 - 2010 (eng)

Table of Contents
01.
MESSAGE FROM THE CEO
Page 3
02.
COMPANY PROFILE
2.1 Our Company
2.2 Historic Summary
2.3 Property and Acquisitions
2.4 Where we Operate
2.5 Commitment to Sustainability
2.6 Risk Factors
2.7 Our Stakeholders
2.8 Awards and Acknowledgements
2.9 Scope of the Report
2.10 Data Measuring Techniques
2.11 Reporting Level and GRI Table
2.12 Contact
Page 5
Page 5
Page 6
Page 7
Page 8
Page 9
Page 9
Page 10
Page 11
Page 12
Page 12
Page 13
Page 13
03.
CORPORATE GOVERNANCE
3.1 Compensation of Directors and Administration
3.2 Organizational Structure
3.3 Our Shareholders
3.4 Associations
Page 14
Page 16
Page 17
Page 18
Page 18
04.
Economic-Financial Performance
4.1 Economic Performance
4.2 Our Investments
4.3 Generating Value
Page 19
Page 19
Page 20
Page 21
05.
EMPLOYMENT PERFORMANCE
5.1 Our Employees
5.2 Labor Relations
5.3 Health and Safety in the Workplace
5.4 Quality of Life
5.5 Adding Value to Labor Development
Page 22
Page 22
Page 23
Page 24
Page 25
Page 27
06.
SOCIAL PERFORMANCE
6.1 Community Relations
6.2 Customer Relations
Page 28
Page 28
Page 29
07.
ENVIRONMENTAL PERFORMANCE
7.1 Management of Materials and Supplies
7.2 Energy Management
7.3 Water Management
7.4 Biodiversity
7.5 Management of Emissions, Effluents, and Waste
Page 30
Page 30
Page 34
Page 36
Page 36
Page 39
08.
GRI INDICATORS TABLE
Page 42
2
01. MESSAGE FROM THE CEO
GRI 1.1, 1.2, 2.2, 2.8, 2.9, 3.6, 3.7, 3.10, 3.11, 4.12
On behalf of Viña Santa Rita, I am pleased to present our first Sustainability Report, which details
our company’s social, economic-financial, and environmental performance in 2010, as well as that
of our affiliates—Viña Carmen, Sur Andino, Nativa Eco Wines, Viña Doña Paula and Sur Andino
Argentina.
The pages that follow describe the work undertaken by each and every one of our collaborators,
who have worked day by day to make our company a benchmark in the global wine industry.
As part of our ongoing process to improve our service and management, our company was
certified in the ISO 9000 quality management standard in 2010. We also established the
Sustainability Management Department, which is charged with ensuring the sustainable
development of Viña Santa Rita and its affiliates. In 2011 this office became the Department of
Sustainability and Corporate Affairs.
Despite these developments, it was the earthquake of February 27, 2010 that marked our
production and work that year. We responded to this adverse situation quickly and effectively, and
provided support to our workers and to members of the communities in which we operate. At the
same time we began the process of repairing our plants, which were affected by the earthquake.
As is well known, our industry relies mainly on exportation, and because of this, the fluctuations in
the rate of exchange of the US dollar during the reporting period affected the revenues of
companies in the sector. This situation prompted Viña Santa Rita to take the necessary action to
successfully deal with these economic ups and downs, demonstrating yet again our company’s
financial stability and maturity.
Finally, I would like to take this opportunity to emphasize that Viña Santa Rita is a company that is
committed to caring for the environment, which is reflected in our many efforts to improve our
practices in our agricultural areas and wineries. We also participate in research and development
projects implemented by wine technology consortia that are focused on climate change, energy
efficiency and corporate social responsibility.
All of these advances demonstrate Viña Santa Rita’s commitment to social responsibility,
sustainable development, and our different stakeholder groups, and are the reason that we have
pledged to publicly and transparently present the vision that our company has adopted for its
economic, social, and environmental sustainability.
Sincerely,
Silvio Rostagno
Chief Executive Officer
3
Note: Silvio Rostagno joined Viña Santa Rita as its Chief Executive Officer on January 1, 2011.
4
02. COMPANY PROFILE
2.1 Our Company
GRI 2.1, 2.2, 2.6, 4.8, LA1
Viña Santa Rita is one of Chile’s leading wine producers and is the country’s fourth largest exporter
of bottled wine. Today the company has taken on a leading role in the wine industry due to its
commitment to sustainability and its long-term vision.
Viña Santa Rita’s combination of vast experience and the use of leading edge technology are
reflected in our high quality wines, which have earned the company recognition and honors both
in Chile and abroad throughout its 120-year history.
The company’s social objective is to produce, import, and sell alcoholic and non-alcoholic
beverages derived from the agricultural, industrial, and commercial exploitation of vitiviniculture
and its derivatives. The winery also offers lodging and dining services, as well as promotional
merchandise.
As of December 2010, Viña Santa Rita had 1,630 employees, including 18 managers, 221
professional and technical staff, and 1,391 workers. At the consolidated level –this includes our
affiliate companies, which will be discussed below—our employees number 1,747, distributed as
follows: 20 managers, 254 professional and technical staff, and 1,473 workers.
VISION
Be a world leader in
Premium wines.
MISSION
Improve people’s
moments of
pleasure.
VALUES
1. Passion for
improvement
2. Personal
integrity
3. Commitment to
Sustainability
Social Goal
In accordance with article 4 of its Statutes, the goals of Sociedad Anónima Viña Santa Rita are as
follows:
a) The agricultural, industrial, and commercial development of rural estates.
b) The agricultural, industrial, and commercial development of winegrowing and winemaking and
its by-products.
c) The provision of food services by operating restaurants and similar establishments.
d) The provision of lodgings in establishments such as hotels, inns, and guesthouses.
e) The sale of promotional merchandise.
f) The organization of activities to promote culture and the arts.
g) The production, import, and sale of alcoholic and non-alcoholic beverages in general, and
related and complementary activities.
5
2.2 Historic Summary
GRI 2.2, 2.5, 2.8
1880
Viña Santa Rita was founded by Domingo Fernández Concha, a celebrated businessman and public
figure of his day, on the same Alto Jahuel property that houses the company’s main facilities
today.
1970
From the late 19th century to the mid-1970s, the winery was owned and operated by the García
Huidobro family, beginning with Vicente García Huidobro, son-in-law of Domingo Fernández
Concha, who carried on the legacy and ideals of the company’s founder.
1980
Grupo Claro and Owens Illinois acquired an interest in Viña Santa Rita, including its brands. The
same year the company officially became a limited liability corporation.
1982
The “120” line was launched and originally consisted of a single product.
1988
Grupo Claro takes control by acquiring Owens Illinois’ interest in the company.
1990
In the late 1980s and early 1990s the company began a period of great expansion and became an
open stock corporation in 1991.
1992
The Viña Carmen project was launched, oriented toward the production of fine wines for the
international market.
1997
Viña Santa Rita began the process of internationalization by establishing the Viña Doña Paula S.A.
company in Argentina.
2001
The company acquired the Terra Andina brand from the French multinational Pernod Ricard. Since
then, the brand has been managed through the Viña Carmen affiliate Sur Andino S.A.
2003
Santa Rita Europe Limited was established with offices in London in order to better serve
European markets.
2005
Distribuidora Santa Rita Ltda. was established for the principal purpose of distributing the
company’s products throughout Chile.
6
2006
Two agricultural properties were acquired in the Gualtallary and La Consulta sectors of Mendoza
Province in Argentina. The properties have a total area of 253 hectares.
2007
Sur Andino Argentina S.A. was established to complement the array of wines offered by Viña Doña
Paula.
2008
Santa Rita USA Corp. was established with offices in Miami in order to best serve the US market.
2009
Nativa Eco Wines S.A. was established exclusively to make organic wines.
2.3 Property and Acquisitions
GRI 2.2, 2.6, 2.8, 4.4
55.1%
Cristalerías de
Chile S.A.
Sociedad Anónima Viña Santa Rita was initially constituted as a limited liability
corporation on January 21, 1980, and registered in the Commercial Registry of
Santiago on January 24, 1980.
The company became an open stock corporation on October 31, 1991, and
was registered with the Chilean Securities and Exchange Superintendency
(Superintendencia de Valores y Seguros) under No. 0390 in the Securities
Register.
23.5%
Bayona S.A.
The corporation has an indefinite term and the last revision of its statutes was approved at the
Special Meeting of Shareholders held on July 28, 2008 and the decisions thereto recorded in a
notarized public instrument.
To date no agreement has been finalized between María Luisa Vial de Claro and the company’s
majority shareholders, Cristalerías de Chile S.A. and Bayona S.A., both affiliates of Compañía
Electro Metalúrgica S.A.
The primary brands of the company and its affiliates are:
•
•
•
•
•
•
Viña Santa Rita S.A.: Casa Real, Triple C, Floresta, Pehuén, Medalla Real, and 120.
Viña Carmen S.A.: Gold Reserve, Winemaker’s, Nativa, Carmen Insigne, Margaux, and Rhin.
Viña Centenaria S.A.: Bodega Uno and Hermanos Carrera.
Sur Andino S.A.: Terra Andina and 7 Soles.
Viña Doña Paula S.A.: Doña Paula and Los Cardos.
Nativa Eco Wines S.A.
7
2.4 Where we Operate
GRI 2.4, 2.7, 2.9, EC1
Our vineyards are located in the best and most diverse
terroirs of Chile and Argentina to ensure the optimum
growth and development of each variety.
In Chile, the winery has more than 3,000 hectares planted in
the prestigious winegrowing valleys of Limarí (134
hectares), Casablanca (312 hectares), Leyda (80 hectares),
Maipo (1,282 hectares), Rapel (1,273 hectares) and Curicó
(186 hectares).
Tremendous geographic
diversity has enabled
our winegrowers and
winemakers to produce
a wide range of high
quality wines that bear
the mark of their
terroirs.
This has led us to establish our legal domiciles on Avenida Apoquindo N° 3669,
6th Floor, in the Municipality of Las Condes in Santiago de Chile, and on
Camino Padre Hurtado N°0695, Alto Jahuel, in the Municipality of Buin.
In 2010, the
company earned
11,942 billion
Chilean pesos.
Currently, the principal export markets of Viña Santa Rita and its affiliates are
the United States, Ireland, Sweden, Norway, Finland, Denmark, Canada, the
United Kingdom, Holland, Brazil, and China.
In 2009 and 2010, the group exported its wines to 80 countries around the globe.
8
It is important to mention that over the past decade Viña Santa Rita has adopted an array of
practices and technologies that emphasize the varietal character and terroirs of its wines,
including sustainable agriculture, improving clonal material, improving trellising and irrigation
systems, balanced vitiviniculture, leaf and canopy management, restricting yields, delayed
harvesting, block management in the vineyard, and vinification of individual lots.
2.5 Commitment to Sustainability
GRI 2.9, 3.5, EN6
In response to the need to implement sustainability policies and create a work culture to support
them, we decided to establish a Sustainability Office, and in September 2011 this unit became the
Department of Sustainability and Corporate Affairs. The Department is charged with implementing
a variety of plans that will help mitigate any negative impacts on the environment caused by our
operations. The Office also aims to improve relationships with our stakeholders and develop longterm strategies for reducing our carbon footprint and energy consumption, among other issues.
With a similar motive the company launched a project in partnership with Consorcios Tecnológicos
del Vino and the Centro Vincular de Responsabilidad Social y Desarrollo Sostenible, based in the
Pontificia Universidad Católica de Valparaíso (PUCV), with co-financing from Innova Chile–CORFO.
The project is intended to expand the company’s internal ability to generate Sustainability Reports
and was implemented at the recommendation of a consultant who specializes in Corporate Social
Responsibility and GRI. The reports are to be prepared in strict accordance with the content and
quality provisions of the G3 methodology of the Global Reporting Initiative (GRI).
As part of our concern for the environment, in 2010 Viña Santa Rita participated in the Technology
Node Project “Energy and Climate Change: Boosting exports and increasing competitiveness in the
wine sector,” implemented by the Universidad Alberto Hurtado, Consorcios Tecnológicos del Vino
and the Pontifica Universidad Católica de Chile (PUC), with the participation of the Ministry of
Energy’s National Energy Efficiency Program. The objective of the project is to channel the interest
of Chilean wine companies in climate change and energy efficiency into a study that will result in
technical proposals and recommendations for improvements to help face these issues in the
country.
2.6 Risk Factors
GRI 1.2
Early 2010 was marked by the earthquake of February 27, the human and material consequences
of which were felt in Regions VI and VII, where most of our company’s winegrowing operations are
located.
In response to this situation and in line with our corporate values, we developed plans of action
with volunteers from our workforce to assist any employees who had been impacted by the quake
and to lessen the impact that this event had on families and communities.
9
Producing wines relies heavily on the quantity and quality of grapes harvested. As an agricultural
activity, winegrowing is influenced by factors such as climate and pests. At the same time, higher
than expected yields can have a negative effect on the product’s final sale price.
For this reason we have demanding quality standards for managing our agricultural activities that
include virus-free plantations, deep wells to provide a good supply of water, and frost control
systems in many vineyards. These measures allow us to reduce our susceptibility to adverse
climatic and phytosanitary factors.
2.7 Our Stakeholders
GRI 4.14, 4.15, 4.16, 4.17
Our relationship with different stakeholder groups is of vital importance to Viña Santa Rita. People
are the foundation of our operation and their commitment is essential to our success as a
company. We have identified our main stakeholder groups to be:
1.
2.
3.
4.
5.
6.
7.
Shareholders
Local Communities
Customers
Employees
Government and Regulating Authorities
Communications Media
Suppliers
Throughout its history, the company has carried out numerous activities to strengthen its
relationships with these groups, seeking feedback on its own operations and implementing
improvements to enhance its performance. In 2010, Viña Santa Rita carried out the following
activities in this regard:
Employees
Local Communities
Suppliers
In order to strengthen family values and foster a positive work
environment, in 2010 the company organized 60 social, cultural,
and recreational activities. In all, 3,000 people participated in
these events. The activities were organized through the
Fortalezas Program, which was created by the company and is
coordinated by internal company monitors located throughout
the country.
This year, special emphasis was placed on the enological training
program, the main objective of which is to teach people about
the characteristics and qualities of each of our wines. This activity
targeted sales staff, customers, restaurants, and specialty
boutiques, as well as wine consumers.
A noteworthy development in the training area is the
development of a new website exclusively oriented to providing
those who sell Viña Santa Rita wines with business knowledge
and current sales information, and to responding to inquiries
about sales management.
10
Viña Santa Rita’s principal suppliers are: Cristalerías de Chile S.A.,
Vitivinícola Patacón Ltda., Tetra Pack de Chile Comercial Ltda.,
Inesa Chile S.A., Envases Roble Alto Ltda., Inmobiliaria e
Inversiones Siete Mares S.A., Agrícola San Juan de Huinca Ltda.,
Terramater S.A., Longovilo, Empresas Lourdes S.A., ACI Chile
Corchos S.A., Envases CMF S.A., Sociedad editora e impresora
Multigráfica S.A.
Shareholders
Shareholders have access to information about the company and
its activities through informative meetings, the Annual Financial
Report, and the Annual Shareholders’ Meeting.
Customers
In 2010, the company strengthened ties with its clients through
promotional point-of-sale activities, press releases, contact
through its website, and ongoing support provided by its
Customer Service area. The Group’s main clients in Chile are:
Cencosud Retail S.A., Comercial D&S S.A., Rendic Hermanos S.A.,
Distribuidora y Comercial Dimak Ltda., and José Zapata e Hijo S.A.
At the International levle, the most important customers are
Palm Bay Imports, Inc., M.J. Gleeson & Co., Amka Vinimport,
Liquor Control Board of Ontario, and Edward Dillon & Co. Ltd.
Government and
The company is always careful to comply with all legal provisions
Regulating Authorities and mandates of the government and its regulatory authorities
as an active participant in the development of the country’s wine
industry both within Chile and abroad.
Communications Media The company is in constant communication with the local and
international press in order to keep media outlets informed of
new products, new business developments, changes in
management, and other issues relevant to the public. In 2010,
through press releases, events, interviews, and visits to our
facilities, Viña Santa Rita forged close ties and collaborative
relationships with members of both the trade press and
mainstream media outlets.
2.8 Awards and Acknowledgements
GRI 2.10
In the communications media
Wine and Spirits magazine named Viña Santa Rita “Value Brand of the Year” in 2010, and in 2009,
the same media named Viña Carmen “Value Winery of the Year” for the tenth time.
The Canadian publisher Wine Access awarded Casa Real Reserva Especial 2005 96 points, the same
score Pehuén 2005 received in the International Wine Challenge held in the United Kingdom, and
Triple C won a Gold Medal in the Mundus Vini competition in Germany.
11
Carmen was recognized by Canada’s Wine Access magazine, which scored Carmen Gold Reserve
2004 with 94 points, and Wine Spectator magazine gave the 2005 vintage of the same wine 90
points. Finally, Chilean publication Descorchados scored the 2007 Gold Reserve at 94 points.
The Doña Paula wines received scores above 90 points in key publications such as Wine Spectator,
Wine Advocate, e-robertparker.com, and Wine Enthusiast, and its icon wine, Selección de Bodega
2006 earned 92 points in the prestigious magazine Wine Spectator.
Acknowledgements for Quality
Terra Andina was in the spotlight once again when its icon wine, Terra Andina Suyai, earned a Gold
Medal in the Korea Wine Challenge and a Double Gold Medal in the Cata y Vino competition held
in Chile.
In February 2010 Doña Paula Estate Malbec 2009 received the most important award given by the
Argentine industry, the Gold Trophy in the Argentina Wine Awards, where it was named the Best
Malbec between USD10 and 20 per bottle.
2.9 Scope of the Report
GRI 2.5, 2.8, 3.1, 3.2, 3.3, 3.6, 3.7, 3.10, 3.11
Viña Santa Rita has prepared this Sustainability Report to make public its socially responsible
economic-financial, social, and environmental management for the period from January 1 to
December 31, 2010, in comparison with 2009. It was prepared in complete adherence to the
principles of content and quality contained in the GRI G3 methodology.
The Viña Santa Rita Board of Directors has decided to publish annual Sustainability Reports on the
operations of our company, Viña Santa Rita, and its affiliates operating in Chile—Viña Carmen, Sur
Andino and Nativa Eco Wines—and in Argentina—Viña Doña Paula and Sur Andino Argentina. This
is the company’s first Sustainability Report.
2.10 Data Measuring Techniques
GRI 3.5, 3.9
The quantitative information presented in this report is the result of the tasks and actions
undertaken by Viña Santa Rita and its affiliates in the economic-financial, social, and
environmental dimensions as the result of the calculations accepted and validated by our
company.
12
2.11 Reporting Level and GRI Table
GRI 3.12
In order to facilitate our stakeholders’ reading of this Sustainability Report, a Table of GRI
Indicators has been included on pages 41–47, which allows readers to select information
according to their interests.
Because this is our first Sustainability Report, and using the principles of content and quality of the
GRI G3 methodology, Viña Santa Rita and its affiliates have self-declared in Level B, and are
reporting 57 of the 79 indicators.
2.12 Contact
GRI 3.4
An open and transparent dialogue with our stakeholders, and especially with the communities of
Chile’s IV, V, RM, VI, and VII Regions is one of our most important commitments, and therefore we
appreciate your opinions. Please address questions, concerns, and suggestions to:
Elena Carretero
Manager of Corporate Affairs and Sustainability
[email protected]
+562 362-2122
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03. CORPORATE GOVERNANCE
GRI 2.3, 4.1, 4.2, 4.3, 4.6, 4.7, 4.9
Viña Santa Rita has a governing body and Board of Directors headed by a President, Vice
President, its Directors, and a Committee of Directors.
The current Board was elected to a three-year term during the Annual General Shareholders’
Meeting on April 14, 2009, at which time Juan Agustín Figueroa was elected President and Baltazar
Sánchez, Vice President. Board members are Gregorio Amunátegui, Joaquín Barros, César Barros,
Arturo Claro, Gustavo de la Cerda, Manuel Francisco Gana, Pedro Ovalle, and Alfonso Swett. The
primary function of this Board is to provide general guidelines for company operations and
supervise the compliance with its plans for development and business.
President of the Board of Directors
Juan Agustín Figueroa
Attorney, partner of the IDP Abogados law firm; President of Marítima de Inversiones S.A.;
Director of Elecmetal S.A., Cristalerías de Chile S.A., and Quemchi S.A.; President of Termas de
Puyehue S.A.; Full Professor of Litigation in the Universidad de Chile Law School; President of the
Pablo Neruda Foundation and the Bibliófilos de Chile Society; and Member of the Court of
Auditors of the second instance of the Comptroller General of the Republic.
Vice President of the Board of Directors
Baltazar Sánchez
Commercial Engineer; President of the Board of Directors for Cristalerías de Chile S.A., Red
Televisiva Megavisión S.A., Ediciones Financieras S.A., and Ediciones e Impresos S.A.; Vice
President of the Board of Elecmetal S.A.; Director of the Compañía Sudamericana de Vapores S.A.,
Sudamericana Agencias Aéreas y Marítimas S.A., Quemchi S.A., ME Global Inc., VTR Global Com
S.A., Inversiones Siemel S.A., and Empresas La Polar S.A.
Directors
Gregorio Amunátegui
Attorney; Agricultural businessman; Director of Red Televisiva Megavisión S.A.
Joaquín Barros
Agricultural businessman, Executive President of Quilicura S.A. and Compañía de Inversiones La
Central S.A.; President of Productos Químicos Tanax S.A.C. e I., Instituto Sanitas S.A., Sociedad
Anónima Jahuel de Aguas Minerales y Balneario; Vice President of Navarino S.A. and Red
Televisiva Megavisión S.A.; and Director of Cristalerías de Chile S.A., Envases CMF S.A., Compañía
Sudamericana de Vapores S.A., and Sudamericana Agencias Aéreas y Marítimas S.A.
César Barros
Agricultural Engineer with Master’s and Doctoral degrees in Economics; President of the Chilean
Commodities Exchange; Director of Empresas Iansa S.A., Consultant to the National Agricultural
Society; Professor at Pontificia Universidad Católica de Chile; and columnist for La Tercera
newspaper and Qué Pasa magazine.
14
Arturo Claro
Agricultural Engineer; President of Quimetal Industrial S.A.; Vice President of Compañía
Sudamericana de Vapores S.A. and Sudamericana Agencias Aéreas y Marítimas S.A.; Director of
Marítima de Inversiones S.A. and St. Andrews Smoky Delicacies S.A.
Gustavo de la Cerda
Businessman; shareholder of De La Cerda y Hatton Inversiones Ltda.; and Director of Elecmetal
S.A., Quemchi S.A., Navarino S.A., Banco Bice and Bicecorp S.A.
Manuel Francisco Gana
Civil Industrial Engineer of the PUC; Director of Enap, La Polar, Trenes Metropolitanos, Cintazul,
Trendy, and Marsur; Partner and Director of Gecomsa S.A.; and Director of the Rostros Nuevos
and Notre Dame Foundations.
Pedro Ovalle
Attorney, President of Maquinaría y Construcción Río Loa S.A. and Vice President of Logística
Industrial S.A. (Loginsa).
Alfonso Swett
Businessman; Director of Elecmetal S.A., Quemchi S.A., Navarino S.A., Red Televisiva Megavisión
S.A., and Sudamericana Agencias Aéreas y Marítimas S.A.; President of Forus S.A., Costanera
S.A.C.I., and Olisur S.A.; Director of Marbella Chile S.A. and Hortifrut S.A.; and Consejero de
SOFOFA.
The Committee of Directors is composed of César Barros, Arturo Claro, and Manuel Francisco
Gana. During the year the Committee undertook the following activities:
• Examined and reported to the Board on the operations referred to in Articles 44 and 89 of Law
18,046 regarding transactions with directors and related companies.
• Reviewed the external auditing report relating to internal control.
• Examined the Balance Sheet and other financial statements, prior to their presentation to
shareholders for approval.
• Examined the plans for compensation to managers and executives.
It is important to note that the operational and administrative structure of Viña Santa Rita is
overseen by a Board of Directors that delegates responsibilities to a General Manager (CEO), who
has the support of 10 managers in order to achieve the objectives set by company management.
Also, each of our affiliates is accountable to the General Manager.
In 2010, Aníbal Ariztía was the General Manager until August 31. Luís Arturo Valverde served as
the interim CEO between September 1 and December 31, 2010, and Silvio Rostagno assumed the
position on January 1, 2011.
The duties of the CEO, are aimed at:
- Leading the organization’s strategic planning process, identifying critical factors for success, and
establishing the company’s specific goals and objectives.
- Developing general strategies for reaching the proposed objectives and goals.
15
- Creating an environment in which people can optimize the available resources to achieve goals
with the least amount of time, money, and materials.
- Implementing a management structure that contains the elements necessary for the
development of action plans.
The General Manager also acts as the company’s legal representative; sets operational,
administrative and quality policies based on the parameters set by the Board, is accountable to
shareholders for the results of operations and organizational performance, and, along with the
other functional managers, plans, directs, and controls the company’s activities. The General
Manager exercises functional authority over the rest of the company’s executive, administrative,
and operational positions; is the external and international face of the company; provides the
company with business contacts and relationships with the goal of establishing local and
international long-term business; and the primary goal is to create added value based on company
products and services, maximizing the value of the company for shareholders.
Santa Rita will make the investments necessary to comply with its social objective, as is set forth in
its statutes. For such purposes, the Company Directors will have sufficient powers to effect
business investments based on the plans for expansion that have been approved by the Board as
well as in projects deemed profitable in accordance with technical-economic criteria.
With respect to its financing policy, the sources of funding are managed in accordance with the
company’s long-term financial plan. Financial resources are obtained from own sources,
traditional borrowing, through public and private instruments, with or without the option of
conversion in capital, in Chile or abroad, if the strategic conditions so warrant. The own resources
consist of accounting depreciation, amortization, and other net income for the period. The profit
of the period represents a net source of financing in that portion of retention that is approved by
the Annual General Meeting (ordinary or extraordinary).
3.1 Compensation of Directors and Administration
GRI 4.4, 4.5
In accordance with the provisions of Law 18,046, the Annual General Meeting of Shareholders
held on April 19, 2010, approved the compensation payable to the Board of Directors in that year.
Details of the amounts is shown in note 37, letter d) of the Financial Statements, and amount to
M$131,513 for the year 2010 and M$79,343 for the year 2009.
Honoraria for specific services rendered by the Directors of the Company in 2009 were M$3,238;
none were paid in 2010.
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3.2 Organizational Structure
Administration & Finance
Fernando Concha *
GRI 2.3
Exports
Salvador Domenech *
Viña Santa Rita S.A.
* To December 2010
** Since January 2011
*** Since September 2011
National Markets
Luis Arturo Valverde *
Production
Jorge Heiremans *
Board of
Directors
General Manager
Silvio Rostagno Hayes.**
Enological Area
Andrés Ilabaca *
Agricultural Area
Sebastián Warnier *
Business & Administration
José Miguel Benavente *
Human Resources
Marta Valenzuela *
Comptroller
Guillermo González *
Quality
Marcela Lizana *
Corporate Affairs & Sustainability
Elena Carretero ***
Affiliates:
Viña Carmen
General Manager
Eulogio Pérez-Cotapos
Sur Andino
General Manager
Salvador Domenech
Nativa Eco Wines
General Manager
Sebastián Allende
Viña Doña Paula y Sur Andino Argentina
General Manager
Edgardo del Pópolo
17
3.3 Our Shareholders
GRI 4.4
Viña Santa Rita’s 12 principal shareholders as of December 31, 2010 were:
Shareholder
Cristalerías de Chile S.A.
Bayona S.A.
Inversiones Santa Isabel Limitada
AFP Habitat S.A. Fondo de Pensiones
Banchile Fondo de Inversión Small Cap
AFP Capital S.A. for Fondo de Pensiones
AFP Provida S.A. for Fondo de Pensiones
Banchile Administradora General de Fondos S.A.
Fondo de Inversión Larraín Vial Beagle
Inversiones San Pablo S.A.
Inversiones Alonso de Ercilla S.A
Banchile Corredores de Bolsa S.A.
Number of Shares
570,007,171
243,304,701
92,260.244
45,314,761
37,569,709
19,903,545
10,894,468
7,615,301
873,431
752,052
726,541
627,449
Percentage of
Participation
55.10
23.52
8.92
4.38
3.63
1.92
1.05
0.74
0.08
0.07
0.07
0.06
3.4 Associations
GRI 4.12, 4.13
Viña Santa Rita and its affiliates subscribe to the following external initiatives:
- National Sustainability Code, developed by Vinos de Chile and the Wine Consortiums
It includes the following associations and/or, trade associations:
- Vinos de Chile
- Wines of Chile
- Wines of Argentina
- Sociedad de Fomento Fabril, Sofofa
- Icare
- Vinnova
- Consorcios del Vino
- Red Técnica del Maipo
- Corporación Chilena del Vino
- Ruta del Vino de Colchagua
18
04. Economic-Financial Performance
4.1 Economic Performance
GRI EC1, SO7
In 2010, Viña Santa Rita’s consolidated sales amounted to 104.121 billion pesos, up 3.5% over
2009. This increase is explained primarily by returns on exports, which amounted to USD 95.9
million, 2.6% higher than in 2009, coupled with domestic sales of 52.897 billion pesos, which
represents a 13.6% increase over the previous year.
It should be mentioned however that our 2010 results were initially impacted by the challenges
we faced in becoming fully operational again after the February 27th earthquake. Our export
revenues also were impacted by the lower exchange rate in 2010 compared to that of 2009.
In 2010 Viña Santa Rita and its affiliates exported a total of 2,736,000 cases, 5.0% more than in the
previous year. Export revenues amounted to USD 95.9 Million, which is a 2.6% increase over sales
invoiced through December 2009. The average FOB price was USD 35.1 per case in 2010,
compared to USD 35.9 in 2009.
All factors tolled, the value of export sales in 2010 measured in Chilean pesos decreased by 6.1%,
which was partially compensated by the revaluation of the Chilean peso in relation to the dollar.
Export sales for Viña Santa Rita alone were valued at USD 54.2 million, 1.5% higher than the
amount invoiced the previous year. Sales volumes also increased by 4.7% over 2009.
In 2010, the company’s affiliates Viña Carmen S.A., Sur Andino S.A., and Nativa Eco Wines S.A.,
along with Doña Paula S.A. and Sur Andino Argentina S.A., shipped 1,293,000 cases, or 5.3% more
than in the previous year, at an average price of USD 32.3.
In the domestic market, sales volumes amounted to 67.7 million liters in 2010, which was 3.0%
above the previous fiscal year. Sales revenues rose by 10.3%, representing an increase of 13.6%
over domestic sales in 2009.
As a result of the above situation, Viña Santa Rita’s gross earnings in 2010 amounted to 42.659
billion pesos, up 5.1% from the previous year.
Administrative and sales expenses in 2010 rose 5.3% over 2009 and primarily due to a greater
emphasis on marketing in our export markets.
With regard to the financial effects of the February 27th earthquake, on November 16, 2010,
Faraggi Global Risk insurance adjusters presented their Settlement Report, which describes the
damages associated with this event and the proposed compensation package.
As a result of the factors described above, Viña Santa Rita posted profits of 11.942 billion pesos at
year-end on 31 December 2010, compared to the 7.571 billion earned in 2009.
19
Viña Santa Rita’s consolidated 2009 sales were
100.203 billion pesos, 1.3% down from 2008. In the
export market, Viña Santa Rita and its affiliates
exported a total of 2,606,000 cases in 2009, just 0.5%
less than in the previous year. Within Chile, sales
volume reached 65.7 million liters, or 0.6% more than
in the previous fiscal year.
During the period reported herein,
neither Viña Santa Rita nor its
affiliates experienced incidents
that threaten free competition.
Moreover, since the company was
founded 130 years ago, we have
always insisted that competition be
respected throughout the entire
value chain, flatly rejecting unfair
competition, thus fulfilling our
corporate values, under the
current legal legislation in Chile, in
Argentina, and in our target
markets.
4.2 Our Investments
GRI EC1
Investments in agriculture and winemaking are intended to
further the strategic plan of Viña Santa Rita and its affiliates
by improving efficiency in winemaking, ensuring a greater
supply of fine grapes, and boosting production of high quality
wines.
The company invested
USD 14.8 million in
2010, primarily in the
agricultural and
enological areas, in
addition to USD 18.7
million in 2009.
In the agricultural area, Viña Santa Rita continued its program of
planting fine varieties in the Pumanque sector of the Colchagua
Valley.
In 2010 the company acquired new harvesting machines and completed construction of an
800,000m3 reservoir in Colchagua. In Mendoza, work continued on the installation of frost
protection systems for existing plantations.
In the winemaking area, the company invested in equipment for the Los Lirios plant, including
pumps, presses, temperature controls, and chilling equipment. Improvements were also made to
expand the facility’s winemaking capacity and the family wine cellar.
Another noteworthy investment in 2010 was the purchase of SAP software modules for sales,
production, quality control, and human resources, among others. This tool will facilitate the
integration of company processes and significantly improve our information and control systems.
20
4.3 Generating Value
GRI EC3, EC4
As mentioned throughout this report, people are the company’s basis of the actions. In this sense,
Viña Santa Rita seeks to provide its workers with a series of benefits that help improve their
quality of life. In 2010, the company granted the following benefits:
Benefit
Amount paid out
in CLP in 2010
Birth benefit (amount in $$ +
complete layette)
Bonus
$1,098,637
layette
$1,112,621
Kitchen Set
$323,438
$1,260,468
$16,377,390
$2,576,860
Wine birthdays
$4,237,440
Toys $4,411,712
Gift $12,800,000
Wedding Gift (Kitchen Set + 5
working days with pay)
Death benefit
School bonus
Student Grant for employees
Gifts of wine (Independence Day
+ Christmas + Birthdays)
Christmas (Gifts for children of
employees + staff gifts)
Number of
people who
received
benefit in
2010
31
% of total employees
who received benefit
in 2010
11
1.14%
10
528
2
960
1.04%
55%
0.2%
100%
719
1,000
75%
100%
3.22%
Additionally, the company made use of the tax exemption on investment SENCE for employee
training. In 2010, Viña Santa Rita spent CLP$ 28,145,000, using this 100%profit.
21
05. EMPLOYMENT PERFORMANCE
5.1 Our Employees
GRI LA1, LA2, LA14
During the reporting period, Viña Santa Rita had 1,630 employees,
distributed as follows: 18 managers, 221 professional and technical
staff, and 1,391 workers. At the consolidated level, the number of
employees was 1747, including 20 managers, 254 professional and
technical staff, and 1473 workers.
Women hold
1.5% of all
positions of
responsibility
The average employee age at Viña Santa Rita and its affiliates in 2010
was 40 years old. At the consolidated level, 23% of company employees
were women and 77% men. Women and men receive the same pay for the
same work.
Distribution by gender (Viña Santa Rita &affiliates)
Women
Men
2010
400
1,347
2009
351
1,458
Distribution by age (Viña Santa Rita &affiliates)
Up to 25 years
26–35 years
36–45 years
46–55 years
56–65 years
66 or older
2010
235
451
505
388
141
27
2009
189
427
521
456
167
49
Distribution by contract type (Viña Santa Rita
&affiliates)
Fixed / Temporary
Indefinite / Permanent
2010
2009
45%
55%
53.7%
46.3%
Distribution by employment type (Viña Santa Rita
&affiliates)
Administrative staff
Assistants
Executives
Managers
General workers
Re-stockers
Supervisors
Technical staff
Sales Representatives
Total
2010
142
89
25
84
1,126
137
48
7
89
1,747
22
Distribution by seniority (Viña Santa Rita &affiliates)
Less than 1 year
1–5 years
6–10 years
11–15 years
16–20 years
21–25 years
26–30 years
2010
63
329
174
137
120
73
66
Distribution by educational level (Viña Santa Rita
&affiliates)
Elementary complete
Elementary incomplete
High school complete
High school incomplete
Technical Studies complete
Technical Studies incomplete
University complete
University incomplete
2010
46.4%
6.7%
18.4 %
4.6 %
11.5%
1.2%
8.8%
2.5%
5.2 Labor Relations
GRI LA4, LA6, LA9, HR4, HR5, HR9
Viña Santa Rita guarantees the physical and moral
integrity of all of its collaborators, provides dignified
working conditions, requires appropriate conduct, and
provides a safe and healthy work environment.
To enable the comprehensive development of our
employees, through its actions the company ensures that
employees are not subject to intimidation or harassment
of any kind. Nor do we tolerate requests or threats
intended to force any individual to act in an illegal
manner or to engage in behavior that violates his or her
moral or personal beliefs.
The company also emphatically rejects all forms of
discrimination, whether for political, racial, religious,
ethnic, sexual, social, gender, marital status, or other
reason.
Relations with indigenous peoples
Our company respects and complies
with the provisions of Law N°19,253,
which putsforth the standards for the
protection,
promotion,
and
development of Chile’s indigenous
peoples. We also uphold the provisions
of the International Labor Organization
(ILO) Convention 169 on Indigenous and
Tribal
Peoples
in
Independent
Countries. This convention establishes
standards for indigenous labor,
education, and health, among other
aspects.
During the period covered in this report, Viña Santa Rita
and its affiliates registered no incidents of the above-mentioned transgressions.
23
In regard to labor relations, the company maintains fluid and collaborative relations with our two
established unions, providing opportunities and encouraging reporting of any irregularities
connected to worker risks or threats to measures adopted to guarantee our employees’ basic
rights. In all, 13.39% of our employees (at the consolidated level) belong to a union. Collective
bargaining was carried out with the unions in Los Lirios and Buin in 2010, resulting in agreements
that were mutually beneficial to our employees and the company. The current contract has a
three-year term and addresses aspects such as study grants for the children of employees,
scholarships for legal dependants, vacation bonuses, and maternity and paternity bonuses, as well
as marriage and Christmas bonuses and assistance with funeral costs. Other benefits include a sick
leave subsidy, indemnification for occupational disability, provision of one work uniform each
year, and bonuses for efficiency, productivity, loss reduction, bottles produced, harvesting,
sanitization, specialization, and for tractor drivers.
Viña Santa Rita also has several entities that promote good
workplace relations, including the Bipartite Training Committee,
Employee Assistance Committee, Joint Committee (of which
100% of our employees are members), Quality of Life Monitors
and ISO Auditors.
13.39% of our
employees are
covered under a
collective
agreement
5.3 Health and Safety in the Workplace
GRI LA7, HR8
Thanks to the effort and dedicated work of our employees, each year Viña Santa Rita is able to
maintain its outstanding reputation as a producer of high quality wines. For this reason, we
recognize the tremendous importance of safeguarding the health and safety of our employees, as
they are the foundation of our company’s success.
In recognition of this responsibility, the company has partnered with the Chilean Occupational
Safety Association (ACHS) and also has a Department of Safety and Hygiene as well as Risk
Prevention monitors.
Another development worth noting is that the company has opened a polyclinic for its employees
in the Buin Plant that provides free health care to employees and their families (including spouses
and legal dependents). Another clinic in Rancagua attends company employees under a separate
agreement. These centers provide pediatric, gynecological, general medicine, dentistry,
psychological, and trauma care, and in 2010 registered 5,662 patient visits, down from 7,312 visits
in 2009.
In the 2010 period the company registered 132 accidents at the consolidated level, although none
of these resulted in a fatality. The result was 1,715 lost workdays due to accidents, with an
average absenteeism rate of 3.2% of all days worked.
24
2009/2010
period
Accident Rate
(# accidents in
the period)
Incident Rate
(+TP x IT x
TSIM)
Number of fatal
accidents
Contribution
rate (CB+CA)
Most common
types
of
accident
(CASUISTICA)
VC
VSR
SA
DSR
10
280
1
9
97.00
108.00
173.00
65.00
0
0
0
0
1.97% (1.02)
1.97% (1.02)
2.65% (1.7)
1.63% (0.68)
Trips, slips and falls
from heights
Strikes
by/from/against an
object
Contact with sharp
object
Overexertion
Strikes
by/from/against an
object
Trips or slips
Strikes
by/from/against an
object
Overexertion
Falls from heights
Strikes
by/from/against an
object
Trapped
in
a
machine
Overexertion
Vehicle collision or
hit
Incident control CHPS Action, PR CPHS Action, PR CPHS Action, PR CPHS Action, PR
Consulting, Training Consulting, Training ACHS Training
Training
TS = +TP x IT x TSIM= sum of average rate of incidents causing temporary disability and the rate of incidents
due to disability and death paid out during the year
TS = CB + CA=basic contribution plus additional contribution
VC = VINA CARMEN, VSR= VINA SANTA RITA, SA= SUR ANDINO, DSR= DISTRIBUIDORA SANTA RITA
In regard to the above, it should be mentioned that Viña Santa Rita uses an external contractor for
security services, which are carried out in accordance with all legal requirements.
5.4 Quality of Life
GRI LA3, HR6, HR7
In its ongoing commitment to strengthening family and workplace values, Viña Santa Rita
launched the Fortalezas Program, operated by our Human Resources area, in 2000. The program
promotes quality of life by encouraging a healthy lifestyle that includes the values and culture of
Viña Santa Rita and that is compatible with our productive and commercial processes and our
development plans. Since 2003 the program has included internal monitors—employee volunteers
who act as agents to bring people together, assist them, and coordinate the planning of annual
activities. Today, the company has 42 internal monitors, and in 2010 the program ran more than
60 social, cultural and recreational activities. In all, more than 3,000 employees and family
members participated in these events throughout Chile.
All employees with a permanent contract who have worked with the company for more than 6
months receive a series of employee benefits from Viña Santa Rita to provide comprehensive
support to the employee and his or her family. The main benefits are as follows:
- Salary adjustments every six months (January and July) in accordance with Chile’s IPC (inflation
index)
25
- Work uniform: summer and winter uniforms for female staff members
- Maternity and paternity benefit: birth bonus (cash) and a complete layette
- Wedding gift: cooking set and 5 days off with pay
- Funeral assistance: for the death of a spouse or child, a standard Hogar de Cristo funeral
- Company loans: medical loan (to pay uncovered medical expenses), emergency loans (maximum
of $200,000, repayable in 8 payments), school loan (1 UF per child, to a maximum of 3 UF,
deducted from paycheck in 5 interest-free payments), car loan (for car purchase or repairs, only
available to company salespeople, to a maximum of $200,000 to be repaid in 8 paycheck
deductions)
- Polyclinic: free medical care for all employees working in the Buin Plant
- Medical leave assistance: for each day of certified leaves no longer than 10 days, the company
will cover the first 3 days not covered by the employee’s medical insurer, up to twice per year
- Collective agreement with Colmena private health insurer
- Supplementary health insurance: worker pays 100% of premium
- Catastrophic illness insurance: company-paid supplemental medical insurance complement
private or state-sponsored (FONASA) health insurance benefits, for high-cost or catastrophic
illness.
- Workplace accidents: assistance from the Chilean Occupational Safety Association.
- Employee wellness service for Viña Santa Rita employees: non-profit solidarity group (operates
with a 1% contribution from all employees that is matched by the company) to reimburse health
expenses for those not covered by employees’ private health insurance or by FONASA.
- Study grant: cash amount for children attending kindergarten to post-secondary educational
establishments.
- Employee study grant: finances all or part of a professional or technical program, diploma, or
graduate studies.
- University study grant for employees’ children: covers 100% of monthly payments to a maximum
of $125,000 net per month for non-union employees.
- Educational award for academic excellence
- Vacation bonus: paid for vacations longer than 10 work days for workers with gross monthly
earnings of up to $1,000,000 pesos per month
- Wine pack: 6 bottles of wine for the Independence Day and Christmas, plus 2 bottles for
birthdays
- Christmas: gifts for employees’ children up to 12 years of age, and employee gift
- La Araucana Caja de Compensación (family welfare fund)
- Employee discounts: Ahumada and Cruz Verde pharmacies, VTR (preferential prices), Movistar
(preferential cell phone plans), Gimnasio Energy (RM), Banco de Chile (preferential plans), Dentists
(paycheck discount).
Study Grant:
employees
2010: 9
2009: 12
Study Grant:
children of
Employees
2010: 35
2009: 34
Wellness Fund
2010: 14,223
Benefits
2009: 14,285
Benefits
26
Viña Santa Rita is committed to the communities in which it operates and as such rejects the use
of any form of forced labor and child exploitation in all of its facilities and the entire value chain as
actions that violate the basic rights of all individuals.
5.5 Adding Value to Labor Development
GRI LA10, LA11, LA12
Viña Santa Rita is aware that if it wishes to remain a wine industry leader, it must provide
continuous training for its employees. This helps the company ensure the best market results, but
also encourages workplace integrity in all its employees.
Training activities organized in 2010 amounted to 34,354 staff hours, similar to that of 2009. The
average number of hours per worker was 10 hours of training.
Training Indicators 2010–2009
2010
Number of employees trained
908
Number of courses taught
100
Number of work hours in training
34,354
2009
868
127
34,223
This year 197 employees were certified under the Labor Skills Certification program operated by
Fundación Chile and Chile’s National Training and Employment Service (SENCE), with the active
participation of Vinos de Chile trade association. When added to the 488 workers already certified,
this makes Viña Santa Rita the winery with the highest percentage of certified workers.
In 2010, we continued our successful program of general courses that was implemented in 2009
and addresses the needs of the company and workers alike. Topics covered included teamwork;
the use, handling, and application of pesticides; sales techniques; enology and viticulture; tractor
maintenance and operation; operation and maintenance of harvesting machines; household
electrical skills; and furniture making. Attendance at these courses was voluntary and amounted to
829 individuals, which represents a 68% increase over 2009, when 493 people participated.
Also during the reporting period, a total of 306 employees (31.8% of all permanent employees)
were evaluated under the company’s performance management program.
Administrative Staff Evaluated: 202 people
Professional Staff Evaluated: 104 people
27
06. SOCIAL PERFORMANCE
6.1 Community Relations
GRI SO1, SO4, SO5, SO6, SO8
Viña Santa Rita contributes to the community in the areas of culture and art through the
Fundación Claro Vial, which was founded by Mr. Ricardo Claro and his wife María Luisa Vial
In 2006 Viña Santa Rita partnered with the Foundation to build the Museo Andino (Andean
Museum) on the grounds of its Buin estate. The institution was established under the provisions of
Chile’s Law of Cultural Donations. The museum houses the former private collection of the ClaroVial family, which includes objects of archeological, historic, and artistic importance to Chile and
Latin America.
In 2009 and 2010, the museum welcomed more then 38,583 visitors, including 11,312
international visitors and 6,600 teachers and students from primary, secondary, and special
education programs in the country.
Also within Santa Rita’s Buin estate are the Hotel Casa Real and Doña Paula restaurant, both of
which had an important role in Chile’s history. First they were the residence of the García
Huidobro family for more than 200 years, and then the home of Paula Jaraquemada, the heroine
of Chile’s independence. The buildings and surrounding park have been declared a national
monument, and Viña Santa Rita ensures their continued conservation and commemoration
through guided visits and by the services offered therein. More than 31,000 people enjoyed the
restaurant in 2009 and 2010, despite a four-month closure to repair the damage caused by the
earthquake in February 2010.
During the period covered in this report, Viña Santa Rita made no monetary or in-kind
contributions to any political campaigns or parties, nor has the company been sanctioned or fined
for any illegal activities or infractions.
Public Policies:
Corruption:
Viña Santa Rita and its
affiliates are members of
Vinos de Chile, an
association that
represents the wine
industry in its relations
with government.
Through the efforts of its
members, the
organization strengthens
Chile’s image as a wine
producer and organizes
promotional activities to
build industry ties both at
home and abroad.
It bears mention that, while no acts of
corruption have been registered at Viña Santa
Rita or any of itsaffiliates to date, in the event
that any such actions are discovered, the person
or persons involved will be relieved of their
duties and an internal investigation carried out
and, where required, the matter will be referred
to the proper legal authorities.
28
6.2 Customer Relations
GRI PR2, PR3, PR4, PR5, PR6, PR7, PR8, PR9
In 2010, the company forged closer ties with its customers through point-of-sale promotional
activities involving Santa Rita products, press releases, website contacts, and the ongoing support
of provided by our Customer Service area. For reference, the Group’s main clients in the Chilean
market include Cencosud Retail S.A., Comercial D&S S.A., Rendic Hermanos S.A., Distribuidora y
Comercial Dimak Ltda. and José Zapata e Hijo S.A. At the international level, its principal clients are
Palm Bay Imports, Inc., M.J. Gleeson & Co., Amka Vinimport, the Liquor Control Board of Ontario
and Edward Dillon & Co. Ltd.
In our advertising, communications, and marketing activities, Viña Santa Rita complies with all
current legislation in the countries in which we operate, and we voluntarily adhere to the Chilean
Advertising Code of Ethics developed by the Advertising Self-Regulation and Ethics Board (CONAR),
which is based on the ICC Code of Advertising and Marketing Communication Practice published
by the Paris-based International Chamber of Commerce. In regard to the above, the company has
registered no infractions in this area.
It is also important to state that during the reporting period we received no significant fines or
complaints regarding the privacy or leaking of personal data of our clients. The company also has a
procedure in place for receiving and handling customer complaints, as is stipulated under ISO 9001
(2000). Such matters are the responsibility of our Quality Office.
In regard to our product labels, we follow all current legal provisions in our export markets in
order to provide our customers with all of the information they need, including alcohol content,
place of origin, volume, lot number, and other details.
The company did not conduct any customer satisfaction surveys in 2009 or 2010, but plans to do
so in 2011 after the SAP system is fully implemented.
29
07. ENVIRONMENTAL PERFORMANCE
GRI EN30
Grupo Santa Rita has been implementing projects that incorporate sustainable practices into its
entire production process for years.
One noteworthy initiative in the vineyard is the “Mother Block” project. Seven years ago the
company launched the project to obtain the best-quality, virus-free plant material and keep them
in sanitary conditions for propagation and planting. The material obtained, free of seven viruses,
represented a total investment of $159,240,000 Chilean pesos over six years. The end result was a
nursery of 180,000 plants with these characteristics.
USD 5.8 million has been invested in the wineries over the last five years as follows:
- Geothermally heated bottle cellar: USD 1 million
- Geothermally heated barrel cellar, improved insulation and ventilation: USD 800,000
- Energy saving light bulbs: USD 100,000 per year
- Half-pressure water systems to save water used in washing: USD 250,000
- CIP (Clean in Place) for washing tanks and trucks with solution recovery USD 150,000
- Installation of a system to measure, control, and record electrical energy use in our industrial
plants: USD 120,000
- 5 Liquid Industrial Waste treatment plants: USD 3 million
7.1 Management of Materials and Supplies
GRI EN1
The winemaking process involves the use of different products, from raw material, containers and
packaging, among others.
The main materials used in 2009 and 2010 were as follows:
Grapes (tons)
GRAPE PRODUCTION 2010
BUIN, LOS LIRIOS, LONTUÉ, PALMILLA PLANTS
Buin
Los Lirios
Lontué
Palmilla
5,349
14,976
10,002
17,046
BUIN PLANT
SUPPLIES 2010
Unit of Measure
Material
Glass
Cardboard
Paper
Plastic
Tons
Tons
Tons
Tons
Total
26,789
5,184
79
199
30
VINIFICATION PLANTS in BUIN, PALMILLA, LONTUÉ, LOS LIRIOS 2009
SUPPLIES
* 2009 Vintage + processing and bottling 2008
Material
Unit of Measure
Total
Tartaric acid
Kg
45,525
Citrus acid
Kg
8,754
Bentonite
Kg
2,494
Wood chips
Kg
20,974
Earth filters
Kg
52,664
Cream of tartar
Kg
250
Gelatins
Kg
703
Nitrogen
Cubic meters
10,663
Yeast
Kg
6,522
Carbon dioxide
Kg
63,968
Lye (caustic soda)
Kg
15,959
Sulfur dioxide
Kg
7,095
Diammoniumphosphate
Kg
18,046
Maxisan
Kg
1,060
Metabisulfite
Kg
1,853
Propylene glycol
Kg
11,610
Malic Acid
Kg
1,067
VINIFICATION PLANTS in BUIN, PALMILLA, LONTUÉ, LOS LIRIOS 2009
SUPPLIES
* 2009 Vintage + processing and bottling 2008
Material
Unit of Measure
Total
Tartaric acid
Kg
11,330
Metatartaric acid
Kg
5,344
Citrus acid
Kg
44,561
Bentonite
Kg
18,069
Wood chips
Kg
43,180
Egg Albumin
Kg
22
Casei plus
Kg
106
Biolees Clarifier
Kg
287
Cream of tartar
Kg
18,600
Gelatin
Kg
5,689
Nitrogen
Cubic meters
40,588
Activated carbon
Kg
1,380
Carbon dioxide
Kg
173,367
Lye (caustic soda)
Kg
38,860
Sulfur dioxide
Kg
8,819
Oxygen
Cubic meters
550
Maxisan
Kg
1,590
Diammoniumphosphate
Kg
300
Propylene glycol
Kg
9,030
Potassium sorbate
Kg
10,708
31
Stabivin
Velcorin
Earth filters
Freon
Kg
Kg
Kg
Kg
580
258
96,072
190
BUIN, PALMILLA, MARCHIGUE & ALHUÉ PROPERTIES 2009
SUPPLIES
* 2009 Vintage + processing and bottling 2008
Material
Unit of Measure
Total
Basfoliar MG
Kg
69
Phosphoric acid
Liters
987
Bortrac
Liters
675
Monoammonium phosphate Kg
627
Potassium chloride
Kg
367
(muriateof potash)
Potassium Nitrate
Kg
13,017
Solubor
Kg
72
Potassium Sulphate
Kg
2,069
Copper Sulphate
Kg
228
Magnesium Sulphate
Kg
784
Urea
Kg
35,203
Zintrac
Liters
610
Stopit
Liters
304
BUIN, PALMILLA, MARCHIGUE & ALHUÉ PROPERTIES 2009
SUPPLIES
* 2009 Vintage + processing and bottling 2008
Material
Unit of Measure
Total
Winspray Oil
Liters
247
Avaunt 30WG
Kg
194
Aziphnos Metil (Pasta Inia)
Kg
819
Cascade 100DC
Liters
310
Citroliv Emulsible
Liters
1,289
Cotnion 35WP
Kg
109
Diazinon 40WP
Kg
46
Dimetoato 40EC
Liters
276
Dipel WG
Kg
27
Halmark 75EC
Liters
1
Lorsban 4E
Liters
238
Lorsban 75WP
Kg
13
Master
Liters
766
Mimic 2F
Liters
138
Orchex 796E
Liters
198
Imidan
Kg
434
Capolysulfide
Liters
5.185
Salut
Liters
345
32
Talstart 10EC
Zero 5EC
Envidor 480SC
Kelthkane 50WP
Numectin 2,0EC
Vertimec 1.8EC
Rufast
Sulfurdust
Acoidal 80WP
Bellis
Flint 50WG
Metalaxil MZ58
Oxicup
Podastik
Podexal F-50
Podexal Ultra
Quintec
Rovral Dust
Rubigan
Rukon
Rukon + Sulfur
Serenade WP
Switch 62,5WP
Switch Premium
Systhane 2EC
Teldor 50WG
Teldor Dust
Teldor Wine
Vangard
Amizol 90WG
Goal 2EC
Roundup FG
Roundup Max
Rugby
Break
Dash HC
Silwett
Biorend
BM – 86
Dormex
Ethrel
SodiumHypochlorite
Pinolene
Proggib 4%
Gib Gro
Liters
Liters
Liters
Kg
Liters
Liters
Liters
Kg
Kg
Kg
Kg
Kg
Kg
Liters
Liters
Liters
Liters
Kg
Liters
Kg
Kg
Kg
Kg
Kg
Liters
Kg
Kg
Kg
Kg
Kg
Liters
Kg
Kg
Liters
Liters
Liters
Liters
Liters
Liters
Liters
Liters
Liters
Liters
Liters
Liters
7
172
27
273
119
77
73
146,295
971
137
15
91
72
1,132
413
75
155
146
187
13,727
698
4
2
543
13
50
1,342
724
2
1
268
2,801
603
792
28
536
30
55
1,226
404
3
1,709
10
36
16
33
7.2 Energy Management
GRI EN3, EN4, EN5, EN7, EN18, EN30
In recent years, Viña Santa Rita has striven to use energy more efficiently in its plants and
vineyards, which has led to a range of different initiatives to reduce energy consumption and use
products that are more energy efficient and environmentally friendly. Additionally, four years ago
the company began measuring the energy consumed in some productive processes and expects to
include 100% of our processes by 2011. This has involved an investment of USD 120,000.
Some of the most noteworthy energy projects implemented in the winery to date include:
- Bottle Cellar: construction of an underground cellar with a holding capacity of 1.2 million bottles,
where temperatures can be maintained at 15º to 18°C in winter and summer without major
fluctuations during the day. Because it is underground, it has excellent thermal insulation and
energy transfer from the subsoil to the cellar through the concrete walls. During the night, when
the temperature is lower outside than inside, cool air is injected by a forced air system with very
low energy consumption. These features allow the energy cost of operating the cellar to be kept
close to zero.
- Barrel Cellar: this 4,000-barrel aboveground cellar includes improved insulation on the shell as
well as nighttime cool air injection and an automatic humidification system, which allows the
temperature to be maintained while reducing energy costs by 80%.
- Remote Monitoring: A system run by a modern software program was incorporated for remote
monitoring of the heating and cooling systems in three facilities. Administered by a technician in
our main office, the system provides information on the facility’s operations, alarms, and energy
consumption and allows the operator to regulate functional parameters, control shutdown at peak
hours, adjust temperatures to the demand, and make decisions that maximize heat and cold
generation most efficiently. This system has enabled us to reduce maintenance, operational, and
energy consumption costs while improving service quality.
- Energy Efficiency: Given that the need for thermal energy in almost all of the processes involved
in winemaking fluctuates throughout the year, the company has installed equipment to increase
the efficiency of its energy use. To meet the need for cold temperatures during the stabilization
process, for example, high performance heat exchangers were installed to shorten the
stabilization period, which reduced the energy cost of this process by 60%. Additionally, in our
Viña Carmen facilities the boiler that had maintained the winery temperature was removed and
replaced by two tanks with a direct heating system that allows workers to heat the precise amount
of water required by the process. This has led to energy savings of 73% as well as lower
maintenance and labor costs.
The company has also introduced energy efficiency measures in the bottling and sales areas. In
2010, for instance, the company decreased the weight of its wine bottles in order to reduce
greenhouse gas emissions from transport. The bottles used for our reserve wines are now
approximately 24% lighter, resulting in savings of more than 1,400 tons of glass per year and
significantly lower CO2 emissions.
34
Furthermore, automatic temperature control systems have been installed in 50% of our tanks, and
we are currently installing magnetic induction bulbs in all of our plants and properties, which
consume less energy and have a longer life.
ENERGY CONSUMPTION 2010
BUIN, LOS LIRIOS, LONTUÉ, PALMILLA PLANTS
Energy
Buin
Los Lirios
Lontué
Palmilla
Electric Energy (MWh)
3,519
2,013
753
1,316
Fossil Energy (MWh)
2,207
430
512
1,176
TOTAL
7,601
4.,325
ENERGY CONSUMPTION 2009
BUIN, PALMILLA, LONTUÉ, LOS LIRIOS VINIFICATION FACILITIES
* 2009 harvest + processing & bottling 2008
Material
Unit of Measurement
Total
Diesel Trucks- Enology
Liters
9,600
Gas- Cellars
Liters
186,238
Electricity- Cellars
KWh
1,395,126
Oil- Generator
Liters
103,459
ENERGY CONSUMPTION 2009
BUIN, PALMILLA, LONTUÉ, LOS LIRIOS VINIFICATION FACILITIES
*2009 harvest + processing & bottling 2008
Material
Unit of Measurement
Total
Diesel Trucks- Enology
Liters
19,200
Gas- Cellars
Liters
320,235.3
Electricity- Cellars
KWh
7,360,000
Oil- Generator
Liters
121,858
Material
Bulk Liquefied Gas
Electricity
ENERGY CONSUMPTION 2009
BOTTLING PLANT
2009 harvest + processing & bottling 2008
Unit of Measurement
Total
Liters
82.563
KWh
1.385.209
ENERGY CONSUMPTION 2009
BUIN, PALMILLA, MARCHIGUE & ALHUÉ PROPERTIES
2009 harvest + processing & bottling 2008
Material
Unit of Measurement
Oil-Mobile units
Liters
149.175
Lubricants
Liters
2.850
Total
35
7.3 Water Management
GRI EN8, EN9, EN10
Water is vital to winegrowing and winemaking, and as such Viña Santa Rita has always striven to
find ways to use this resource responsibly and efficiently. In this regard, the company has no water
sources that have been significantly affected by withdrawal of water. Furthermore, much of the
water used in our facilities is reused. Some is treated in LIW treatment plants and then added to
our irrigation system to irrigate vineyards and parks. Along with this, all of our production plants
are equipped with CIP (Cleaning In Place) systems to reduce the generation of LIW and the use of
washing solutions used to sanitize equipment as well as LIW treatment plants.
Water (cubic meters)
LIW (cubic meters)
WATER CONSUMPTION 2010
BUIN, LOS LIRIOS, LONTUÉ, PALMILLA PLANTS
Buin
Los Lirios
Lontué
Palmilla
64,161
63,883
9,271
15,245
29,018
61,426
9,022
14,961
Total
152,560
114,427
7.4 Biodiversity
GRI EN11, EN12, EN14, EN15
To reduce the impact of vitivinicultural activities on the environment, Santa Rita has developed a
number of strategies focused on biodiversity. The first was to take an inventory of the flora and
fauna identified on the company’s estates. This information was used to identify non-productive
and environmental conservation zones; to establish biological corridors on the estate and along
water canals with plant cover to provide habitat for natural enemies; and to maintain existing
habitats.
36
EXISTING SPECIES IN VIÑA SANTA RITA FIELDS
Species
Scientific Name
FLORA
Eucalyptus
Eucalyptus globulus
Radiata or Monterrey pine
Pinus Radiata
Wild (elmleaf) blackberry
Rubus ulmifolius
Peumo
Cryptocarya alba
Aromo caven
Acacia caven
Boldo
Peumus boldus
Chilean myrtle
Luma apiculata
Pepper tree
Schinus molle L.
Bollen
Kageneckia oblonga
Litre
Lithraea caustica
Mayten
Maytenus boaria
Chilean palm
Jubaea chilensis
Soapbark tree
Quillaja saponaria
Chilean Willow
Salix humoldtiana
Blackwood
Acacia melanoxylon
Black poplar
Populus nigra
Weeping willow
Salix babilónica
Black locust
Robinia pseudoacacia
Acacia
Acacia dealbata
Quisco
Echinopsis chiloensis
BIRDS
Chilean mockingbird
Mimus thenca
Harris’ hawk
Parabuteounicinctus
Forbe’s blackbird
Curaeus curaeus
Pigeon
Columba livia
Chilean tinamou
Nothoprocta perdicaria
Chilean swallow
Tachycineta meyeni
West Peruvian dove
Zenaida meloda
California quail
Callipepla californica
Chilean pigeon
Patagioenas araucana
Cattle egret
Bubulcus ibis
Red-backed hawk
Buteo polyosoma
Austral thrush
Turdus falcklandii
Southern lapwing
Vanellus chilensis
Diuca finch
Diuca diuca
House sparrow
Passer domesticus
Eared dove
Zenaida auriculata
Chimango Caracara
Milvago chimango
Barn owl
Tyto alba
Black-chinned siskin
Carduelis barbata
American kestrel
Falcos parverius
Shiny cowbird
Molothrus bonariensis
37
Slender-billed parakeet
Rufus-collared sparrow
House sparrow
Great egret
White-tailed kite
Long-tailed meadowlark
Giant hummingbird
Sparkling violet-ear
Burrowing owl
Tufted tit-tyrant
Grassland yellow-finch
Magellanic horned owl
Degu
Culpeo / Andean fox
Rabbit
European hare
Hog-nosed skunk
Field mouse
Brown rat
Flat-tailed mouse
Sun lizard
Chilean green racer (snake)
Enicognathus leptorhynchus
Zonotrichia capensis
Troglodytes aedon
Ardea alba
Elanus leucurus
Sturnella loyca
Patagona gigas
Colibrí coruscans
Athene cunicularia
Anairetes parulus
Sicalis luteola
Bubo magellanicus
MAMMALS
Octodon degus
Lycalopex culpaeus
Oryctolagus cuniculus
Lepus europaeus
Conepatus chinga
Mus musculus
Rattus norvegicus
Thylamys elegans
REPTILES
Liolaemus sp
Philodryas chamissonis
The next step in the strategy was to restrict the application of chemical products in the vineyard to
those times when it was absolutely necessary, based on an Integrated Pest and Disease
Management approach. This approach encourages the use of manual and/or natural pest control
mechanisms and focuses on healthy growing that minimizes alteration of the ecosystem. This
approach is supported by the use of selected and duly registered (with SAG) phytosanitary
products in the vineyard and for pest control, as well as systematically alternating the chemical
groups of products applied.
Fertilizers--whether micro- and/or macro-nutrients—are primarily used on an as-needed basis and
as determined by analysis. Finally, a plan for the self-generation of nutrients is currently being
developed in the form of a composting program that uses harvest waste to extract humic acids
that will be applied to the soil using a fertilizing irrigation system to increase the biodiversity of soil
microfauna.
Additionally, a decision was made to establish environmental conservation areas at each of Santa
Rita’s properties based on the information obtained from the flora and fauna inventory and
examining current global and Chilean approaches to biodiversity conservation. Tracts of native
forest covering a total of approximately 124 hectares are found on some of our properties, such as
Polulo de Alhué, Santa Ema de Apalta, and Hacienda El Alto, in Buin. Added to these are the
conservation zones of El Consuelo de Pumanque, Fundo Trinidad de Marchigüe, and Las Majadas
de Palmilla estates, which mainly contain introduced species and cover a total of approximately
145 hectares.
38
It is also worth noting that the presence of the endemic perennial plant commonly known as
"Violeta" or "Flor de Tahay" (Calydorea xyphioides) has been recorded at the El Consuelo de
Pumanque estate. This species is currently classified as "vulnerable" and so some measures have
been taken to protect it. First, no planting was carried out in the zone where this species is
growing; second, bulbs were removed under the supervision of the Chilean Agriculture and
Livestock Service (SAG) and taken to a greenhouse operated by Viña Santa Rita in Buin for the
purpose of reproducing and replanting this species in other areas.
7.5 Management of Emissions, Effluents, and Waste
GRI EN18, EN19, EN21, EN22, EN26, EN28, EN29, EN30
As in other environmental areas, the company has made a continued effort to improve the
management of waste produced in all areas. For this purpose a system that uses geothermal
energy was implemented to regulate temperatures and avoid the use of air conditioning and other
climate control systems in our bottle and barrel cellars
Furthermore, all of the motors purchased for wine production must meet Euro 4 emission
standards, and all new cooling equipment uses ecological gas, which does not harm the ozone
layer.
Material
Skins
Pomace
Stalks
Skins
Pomace
Stalks
WASTE 2009–2010 (en Kg)
LOS LIRIOS PLANT
Total 2009
1,857,254
709,776
387,030
Total 2010
1,332,428
338,011
398,678
WASTE 2009–2010 (en Kg)
BUIN, PALMILLA, LONTUÉ, LOS LIRIOS VINIFICATION CELLARS
*Harvest 2009 + processing and bottling 2008
Material
Total
Percentage of incorporation
into the soil
8,496,054.5
30%
699,511
0%
1,405,691.5
30%
39
ORGANIC WASTE 2009
BUIN, PALMILLA, MARCHIGUE, AND ALHUÉ PROPERTIES
* Harvest 2009 + processing and bottling 2008
Material
Unit of Measurement
Total
Canes (pruning)
Tons
8,263
INORGANIC WASTE 2009 (in Kg)
BUIN, PALMILLA, LONTUÉ, LOS LIRIOS PROCESSING PLANTS
* Harvest 2009 + processing and bottling 2008
Material
Total
Percentage of Reuse
Plastic
102,644
100%
Glass
107,520
100%
Cardboard
90,884
80%
General garbage
202,472
0%
Material
Household-type garbage
Pressed sludge
Sludge
Glass
Cardboard
Metals
Plastic
Wood
INORGANIC WASTE 2010
LOS LIRIOS PLANT
Total 2010 (in Kg)
183,630
191,335
59,990
36,160
25,115
3,180
6,015
210
Destination
Authorized dump
Authorized compost plant
Authorized compost plant
Sold
Sold
Sold
Sold
Sold
All liquid waste generated is disposed of in compliance with DS90 regulations.
Total Caudal
2009
Average DBO5
concentration
2009
Load 2009
Total caudal
2010
Average DBO5
concentration
2010
Load 2010
CLEAN LIQUID INDUSTRIAL WASTE DUMPING
Unit
Los Lirios
Palmilla
Lontué Plant
Plant
Plant
Cubic meters 57,575
23,646
10,910
Buin Plant
50.435
Mg/lt
8,625
6,981
6,161
3,243
Lg DBO5
Cubic meters
496,593
61,426
165,064
14,961
67,220
9,022
163,546
38,690
Mg/lt
7,579
8,233
8,255
3,503
Lg DBO5
465,524
123,173
74,473
135,549
40
With respect to compliance with current environmental standards, the company received the
following penalties during the reporting period:
Date
March 2009
Site
Buin Plant
September
2009
Los Lirios
Plant
January
2010
May 2010
Los Lirios
Plant
Los Lirios
Plant
Environmental Fines
Details
Lack of sanitary authorization for the accumulation of
hazardous solid wastes. No wineries have complied
with the standard.
30
Plant lacks fence around perimeter to isolate activity.
UTM
Also detected accumulation of sludge in inappropriate
container with liquid run off to the ground and strong
odors.
20
Sulfur dioxide leak (SO2).
UTM
10
Non-compliance with RCA in LIW plant. Enlargement
UTM
and operation of third bioreactor was not included in
the RCA or reported later.
Fine
10
UTM
In regard to the environmental impact of transporting products and staff, as part of measuring our
carbon footprint, we are recording our fuel use and distances traveled. These results will be
included in the company’s next Sustainability Report.
41
08. GRI INDICATORS TABLE
GRI 3.12
GRI Code
Indicator Description
1. Profile
1.1
Statement from the senior decision maker.
1.2
Description of key impacts, risks, and opportunities.
2. Organizational Profile
2.1
Name of informing organization
2.2
Brands, products & services
2.3
Operational structure of the organization
2.4
Location of headquarters
2.5
Countries where the organization operates
2.6
Nature of ownership and legal form
2.7
Primary markets served
2.8
Scale of the reporting organization
2.9
Significant changes during the reporting period
2.10
Awards received during the period reported
3. Report Parameters
3.1
Reporting period
3.2
Date of most recent previous report
3.3
Reporting cycle
3.4
Contact point
3.5
Process for defining report content
3.6
Boundary of the report
3.7
Specific limitations on the scope or boundary of the
report
3.8
Basis for reporting on joint ventures, affiliates,
leased facilities, and outsourced operations, etc.
3.9
Data measurement techniques and the bases of
calculations
3.10
Explanation of the effect of any re-statements of
information provided in earlier reports
3.11
Significant changes from previous reporting periods
in the scope, boundary, or measurement methods
applied in the report
3.12
Table identifying the location of the Standard
Disclosures in the report
3.13
Policy and current practice with regard to seeking
external assurance for the report
4. Governance, Commitment, and Engagement
4.1
Governance structure of the organization
4.2
Function of the highest executive
4.3
Board structure
4.4
Participation of shareholders and employees
4.5
Linkage between compensation for members of the
highest governance body
4.6
Processes in place for the highest governance body
to ensure conflicts of interest are avoided
Page / Comments
3
3, 9
5
3, 5, 6, 7
14, 17
8
6, 12
5, 7
8
3, 6, 7, 12
3, 8, 9
11
12
12
12
13
9, 12
3, 12
3, 12
Not reported
12
3, 12
3, 12
13, 41
Viña Santa Rita has not sought
external assurance for the
Sustainability Report to date
14
14
14
7, 16, 18
16
14
42
4.7
Process for determining the qualifications and
expertise of the members of the highest governance
body to guide the organization’s strategy on
economic, environmental, and social issues
4.8
Statements of mission and values
4.9
Procedures of the highest governance body for
overseeing the organization’s identification and
management of economic, environmental, and
social performance
4.10
Processes for evaluating the highest governance
body’s performance
4.11
Explanation of whether the organization has
adopted a precautionary approach or principle
4.12
Economic, environmental, and social charters,
principles, or other initiatives to which the
organization subscribes or endorses
4.13
Memberships in associations and/or
national/international advocacy organizations
4.14
List of stakeholder groups engaged by the
organization
4.15
Basis for identification and selection of stakeholders
4.16
Approaches to engaging with different stakeholder
groups
4.17
Key topics and concerns that have been raised
through stakeholder engagement
Economic-Financial Dimension
Economic Performance
EC1
Direct economic value generated and distributed,
including revenues, operating costs, employee
compensation, donations and other community
investments, retained earnings, and payments to
capital providers and governments
EC2
Financial implications and other risks and
opportunities for the organization’s activities due to
climate change
EC3
Coverage of the organization’s defined benefit plan
obligations
EC4
Significant financial assistance received from
government
Market Presence
EC5
Range of ratios of standard entry-level wage by
gender compared to local minimum wage at
significant locations of operation
EC6
Policy, practices, and proportion of spending on
locally based suppliers at significant locations of
operation
EC7
Procedures for local hiring and proportion of senior
management hired from the local community at
locations of significant operation
Indirect Economic Impact
EC8
Development and impact of infrastructure
investments and services provided primarily for
14
5
14
Not reported
Not reported
3, 18
18
10
10
10
10
8, 19, 20
Not reported
21
21
Not reported
Not reported
Not reported
Not reported
43
public benefit through commercial, in kind, or pro
bono engagement
EC9
Understanding and describing significant indirect
economic impacts, including the extent of impacts
Social Dimension- Labor Practices & Workplace Ethics
Employment
LA1
Total workforce by employment type, employment
contract, and region, broken down by gender
LA2
Total number and rate of new employee hires and
employee turnover by age group, gender, and
region
LA3
Benefits provided to full-time employees that are
not provided to temporary or part-time employees,
by significant locations of operation
Labor/Management Relations
LA4
Percentage of employees covered by collective
bargaining agreements
LA5
Minimum notice period(s) regarding operational
changes, including whether it is specified in
collective agreements
Occupational Health & Safety
LA6
Percentage of total workforce represented in formal
joint management–worker health and safety
committees that help monitor and advise on
occupational health and safety programs
LA7
Rates of injury, occupational diseases, lost days, and
absenteeism, and number of work-related fatalities
by region and by gender
LA8
Education, training, counseling, prevention, and
risk-control programs in place to assist workforce
members, their families, or community members
regarding serious diseases
LA9
Percentage of total workforce represented in formal
joint management–worker health and safety
committees that help monitor and advise on
occupational health and safety programs
Training & Education
LA10
Average hours of training per year per employee by
gender, and by employee category
LA11
Programs for skills management and lifelong
learning that support the continued employability of
employees and assist them in managing career
endings
LA12
Percentage of employees receiving regular
performance and career development reviews, by
gender
Diversity & Equal Opportunity
LA13
Composition of governance bodies and breakdown
of employees per employee category according to
gender, age group, minority group membership, and
other indicators of diversity
LA14
Ratio of basic salary and remuneration of women to
Not reported
5, 22
22
25
23
Not reported
23
24
Not reported
23
27
27
27
Not reported
22
44
men by employee category, by significant locations
of operation
Human Rights
Investment & Supply Practices
HR1
Percentage and total number of significant
investment agreements and contracts that include
clauses incorporating human rights concerns, or
that have undergone human rights screening
HR2
Percentage of significant suppliers, contractors and
other business partners that have undergone
human rights screening, and actions taken
HR3
Total hours of employee training on policies and
procedures concerning aspects of human rights that
are relevant to operations, including the percentage
of employees trained
Non-Discrimination
HR4
Total number of incidents of discrimination and
corrective actions taken
Freedom of Association & Collective Bargaining
HR5
Operations and significant suppliers identified in
which the right to exercise freedom of association
and collective bargaining may be violated or at
significant risk, and actions taken to support these
rights
Child Labor
HR6
Operations and significant suppliers identified as
having significant risk for incidents of child labor,
and measures taken to contribute to the effective
abolition of child labor
Forced & Compulsory Labor
HR7
Operations and significant suppliers identified as
having significant risk for incidents of forced or
compulsory labor, and measures to contribute to
the elimination of all forms of forced or compulsory
labor
Security Practices
HR8
Percentage of security personnel trained in the
organization’s policies or procedures concerning
aspects of human rights that are relevant to
operations
Indigenous Rights
HR9
Total number of incidents of violations involving
rights of indigenous people and actions taken
Social Dimension– Society
Local Community
SO1
Nature, scope, and effectiveness of any programs
and practices that assess and manage the impacts of
operations on communities, including entering,
operating, and exiting the company
Corruption
SO2
Percentage and total number of business units
analyzed for risks related to corruption
Not reported
Not reported
Not reported
23
23
25
25
24
23
28
Not reported
45
SO3
Percentage of employees trained in organization’s
anti-corruption policies and procedures
Actions taken in response to incidents of corruption
SO4
Public Policy
SO5
Public policy positions and participation in public
policy development and lobbying
SO6
Total value of financial and in-kind contributions to
political parties, politicians, and related institutions
by country
Anti-Competitive Behavior
SO7
Total number of legal actions for anticompetitive
behavior, anti-trust, and monopoly practices and
their outcomes
Compliance
SO8
Monetary value of significant fines and total number
of non-monetary sanctions for noncompliance with
laws and regulations
Social Dimension– Product Responsibility
Customer Health & Safety
PR1
Life cycle stages in which health and safety impacts
of products and services are assessed for
improvement, and percentage of significant
products and services categories subject to such
procedures
PR2
Total number of incidents of non-compliance with
regulations and voluntary codes concerning health
and safety impacts of products and services during
their life cycle, by type of outcomes
Product & Services Labeling
PR3
Type of product and service information required by
procedures, and percentage of significant products
and services subject to such information
requirements
PR4
Total number of incidents of non-compliance with
regulations and voluntary codes concerning product
and service information and labeling, by type of
outcomes
PR5
Practices related to customer satisfaction, including
results of surveys measuring customer satisfaction
Marketing Communications
PR6
Programs for adherence to laws, standards, and
voluntary
codes
related
to
marketing
communications, including advertising, promotion,
and sponsorship
PR7
Total number of incidents of non-compliance with
regulations and voluntary codes concerning
marketing communications, including advertising,
promotion, and sponsorship by type of outcomes
PR8
Total number of substantiated complaints regarding
breaches of customer privacy and losses of
customer data
Compliance
Not reported
28
28
28
19
28
Not reported
29
29
29
29
29
29
29
46
PR9
Monetary value of significant fines for
noncompliance with laws and regulations
concerning the provision and use of products and
services
Environmental Dimension
Materials
EN1
Materials used by weight or volume
EN2
Percentage of materials used that are recycled input
materials
Energy
EN3
Direct energy consumption by primary energy
source
EN4
Indirect energy consumption by primary source
EN5
Energy saved due to conservation and efficiency
improvements
EN6
Initiatives to provide energy-efficient or renewable
energy based products and services, and reductions
in energy requirements as a result of these
initiatives
EN7
Initiatives to reduce indirect energy consumption
and reductions achieved
Water
EN8
Total water withdrawal by source
EN9
Water sources significantly affected by withdrawal
of water
EN10
Percentage and total volume of water recycled and
reused
Biodiversity
EN11
Location and size of land owned, leased, managed
in, or adjacent to, protected areas and areas of high
biodiversity value outside protected areas
EN12
Description of significant impacts of activities,
products, and services on biodiversity in protected
areas and areas of high biodiversity value outsider
protected areas
EN13
Habitats protected or restored
EN14
Strategies, current actions, and future plans for
managing impacts on biodiversity
EN15
Number of IUCN Red List species and national
conservation list species with habitats in areas
affected by operations, by level of extinction risk
Emissions, Effluents & Waste
EN16
Total direct and indirect greenhouse gas emissions
by weight
EN17
Other relevant indirect greenhouse gas emissions by
weight
EN18
Initiatives to reduce greenhouse gas emissions and
reductions achieved
EN19
Emissions of ozone-depleting substances by weight
EN20
NO, SO, and other significant air emissions by type
and weight
EN21
Total water discharge by quality and destination
29
30
Not reported
33
33
33
9
33
36
36
36
36
36
Not applicable
36
36
Not reported
Not reported
33, 38
38
Not reported
38
47
EN22
EN23
EN24
Total weight of waste by type and disposal method
Total number and volume of significant spills
Weight of transported, imported, exported, or
treated waste deemed hazardous under the terms
of the Basel Convention Annex I, II, III, and VIII, and
percentage of transported waste shipped
internationally
EN25
Identity, size, protected status, and biodiversity
value of water bodies and related habitats
significantly affected by the reporting organization’s
discharges of water and runoff
Products & Services
EN26
Initiatives to mitigate environmental impacts of
products and services, and extent of impact
mitigation
EN27
Percentage of products sold and their packaging
materials that are reclaimed by category
Compliance
EN28
Monetary value of significant fines and total number
of non-monetary sanctions for noncompliance with
environmental laws and regulations
Transport
EN29
Significant environmental impacts of transporting
products and other goods and materials used for
the organization’s operations, and transporting
members of the workforce
General
EN30
Total environmental protection expenditures and
investments by type
38
Not applicable
Not reported
Not reported
38
Not reported
38
38
30, 33, 38
48
49