Step 1 - MailASail

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Mailasail Iridium Computer Setup Guide for Iridium Data Services
Version Dec-03
E-Mailing and Browsing with your Iridium Sat Phone
IMPORTANT NOTES:
1. This set-up guide assumes a Windows based PC with Windows 95, 98, win2000 or winXP.
Users of win Me, or NT should consult the set-up guide on the Iridium CD
2. The Iridium data kit supplied with your Motorola SatPhone must interface with a computer serial port. Many
modern laptop computers are manufactured without serial ports. If your laptop does not have a serial port, we have
usually been successful with a PCMCIA serial port converter (expensive), or with a USB to serial port connector
(less expensive). This guide does not show details for installing these. You must refer to the manufacture’s guide for
installing serial port converters and for setting up the serial port number.
Contents of this guide
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What your data connection and Iridium CD can do for you
How to send and receive emails
Serial Ports – Connecting to the Iridium Data link
Install the Iridium World Data Services CD
How to connect to the Internet
Configure the Apollo Brand Communication Software
Setup COM Port & FIFO settings
Setup Microsoft Internet Explorer
Modify Multimedia Settings
Disable Hibernate (Only for laptop users)
Setup E-mail in Outlook Express
Configure settings in Outlook Express
Configure LAN and Never Dial a Connection
Speedup your E-mail with ExpressMail
Maximise your speed potential
Modify Network Adapters
Check your mailasail email from anywhere
Troubleshoot and helpful user info
Uninstall Apollo Software
Apollo Serial Number & FAQS
Useful Web Sites for Boaters & Useful Software
Contact Technical Support
Section 1
Section 1
Section 2
Section 3
Section 4
Section 5
Section 6
Section 7
Section 8
Section 9
Section 10
Section 10
Section 11
Section 12
Section 13
Section 14
Section 15
Section 16
Section 17
Section 18
Section 19,20
Section 21
2
SECTION 2 Serial Ports – Connecting to the Iridium Data link
CONNECTIONS
RS232 (DB9) serial port
USB to Serial Port converter
When phone and PC is turned OFF, connect the
RS-232 (DB-9) serial cable from the data kit
adapter on your Motorola phone to the serial
port on your PC.
If you don’t have a serial connector on your pc,
you can install a PCMCIA-RS-232 adapter, or
USB serial adapter.
RS-232 Serial Connector
Next: Turn your computer on and let it start up (for about 2-3 minutes)
IMPORTANT NOTE!
To be able to use the Data, you need a good signal strength all the time. If you are in a boat or vehicle, use the
magnetic antenna on the roof on a large grounding plate, or use the fixed external antenna, this will give you
a more stable connection.
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SECTION 3 (Win XP and Win 2000)
Install the Direct Internet Software to PC
NOTE!
For Mailasail email, it is recommended that you install only Direct Internet from the Iridium World Data Services CD
(ignore the Dial Up option on the CD).
For more detailed information, you can also read the DOC’s file on the Iridium Data CD. Also see under Direct Internet- User’s Guide
If your operating system is Win95, or win98, these instructions will generally apply but the pictures may differ.
If you are going to set this up on a PC with WIN NT4.0, please refer to the user guide on the data CD.
START INSTALLATION FROM HERE
Step 1
Disable all firewalls, anti-virus programs (Norton-McAfee), and all
other programs you might have running eg. Task scheduler,
Screensaver, HotSync/True sync, PDA applications, GPS and 2-way
pager software, messenger etc. Keep the cursor on top of each Icon,
right click and exit them, one by one.
Step 2
Insert the Iridium Data CD into your CD drive wait
until it loads and a screen appears.
Step 3
Double Click Here
Follow this guide STEP BY STEP and verify
that ALL your settings are similar as in these
following screens.
4
Step 4
Select Direct Internet
Step 5
Select the appropriate Operating System
win95, win98, win2000 or NT
For Windows XP, select win2000
5
Step 6
Double
Click
Setup
Step 7
Fill the SERIAL NUMBER from
the CD jacket, in CAPITAL
LETTERS.
NOTE! You find this on a sticker on the
reverse side of the dust jacket for the CD
Step 8
Click Next
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If using
Windows
XP, this
window will
pop up
Step 9
Click “Continue Anyway”.
After the installation and when the Apollo Setup window appear it says:
Setup Finished,
“The Apollo Emulator was successfully installed”.
If you get some error messages, write them down for future reference.
Step 10
Remove the data CD from your CD drive.
Step 11
Close all new screens that opened and Turn Off the PC and leave it off for about 2-4
minutes.
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SECTION 4
How To Connect to the Internet with WinXp or Win2000
Step 1
Note-If you don’t have the black crossed icon here,
Double click on this black crossed Icon in the right
corner of your desktop
Click: start – Programs – Band Communucations –
Apollo controller. This will launch the black crossed
Icon again into your taskbar
Step 2
Click to connect on this Yellow Phone button
Step 3
To Log Out click again
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How To Connect to the Internet with Win 95, Win98 or ME
Hardware Profile
Turn on PC again.
When you start up your PC after you have installed the Iridium Data CD and you have
WIN 95 / 98 / or ME you have now the following mode:
Windows cannot determine what configuration your computer is in.
1. Select
“Iridium Direct Internet”. (usually option 2 )
2. Press
Enter.
3. Wait until windows starts up properly. (2-4 min)
4. Load the program as Section 3 (consult the Iridium CD guided for full instructions)
win2000 or XP configures your computer automatically - you don’t see this profile at all.
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SECTION 5
How to configure Brand Communications Apollo Software
Go to Start – Programs – Brand Communications – Apollo Configuration.
Step 1
Double click Configuration
Alternatively On Your Desktop you may
now have now these Icons – so double
click Configuration
Step 2
Click Services
Leave empty
Current
Apollo Configuration
Step 3
Click Edit
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Apollo Configuration-Services
Step 4
Verify and correct all
these settings
Click OK
The Username must be
directinternet and also the
Password must be
directinternet
(all in lower case)
Services-Edit Apollo Configuration
Services-Edit-Advanced
Click OK.
Close next screen also and go back to the other screen
Services-Edit-Advanced
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Step 5
Click Current –
Services - Modems.
Select Modems and
click on EDIT and you
see this screen. Set to
COM 1
Click OK
If using PCMCIA Card or USB
serial converter, set the correct
COM port here, often it is COM2
or COM4
Modems-Edit
Apollo Configuration
This Data Port as selected here COM 1 needs to be set to same Com Port as used in the Port setting of the PC. (See later in this guide) If you are using a PCMCIA Card, then
the Data Port, COM PORT here needs to be set same as the port for that card. Go to Device manager, look for the Ports, and locate the PCMCIA card you are using for the
serial connector, when you see which port the serial card has, then insert that port in this screen as above.
Option: Click Advanced
Set as this screen:
Modems-Edit-Advanced
Click OK and Apply and close all open
screens
Step 6 FINISH so far!
Your Iridium Apollo Data Software is now set up
properly. Restart the PC and continue to
modify rest of your pc as in following pages!
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SECTION 6
How To Setup COM PORT & FIFO settings
Step 1
Go To
My Computer – Right Click Properties – Hardware – Device
Manager
or via:
Start-(Settings)-Control PanelSystems-(Hardware)-Device
Manager
Step 2
Click on Ports (Com & LPT)
Double Click
Communications Port to open next
screen
Desktop
Start-Settings/Control Panel-Systems-Hardware-Device Manager
If you are using a PCMCIA to serial card, you must select the correct port that is used for the card for
example COM 4 or COM 5, double click that Card here, and go to Port Settings and change Bits per
seconds to 19200. Set same settings in your PCMCIA card as your Apollo configuration, and also to
19200 in both PCMCIA and in Apollo.
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To open these screens, Double click on “Communication Port”
and select “Port Settings”
Step 3
Port Settings
Modify settings as in this screen
Bits per second = 19200
Step 4
Click Advanced
Desktop
Start-Control Panel-Systems-Hardware-Device Manager-Ports-Port Settings
Step 5 Tick the Use FIFO
buffers
Step 6
Adjust
these
Buffer
buttons to
the left.
When
finish,
click OK
and close
all.
This COM 1 needs to be set to the same here in Apollo as the Com
Port you are using on your PC
(Desktop Start-Control Panel-Systems-Hardware-Device Manager-Ports-Port Settings-Advanced)
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SECTION 7
How to modify Microsoft Internet Explorer
Internet Explorer
Tools-Internet Options-General
Step 1
Setup Your Homepage
Open Internet Explorer
Go to
Tools-Internet Options-General
This homepage is useful
Insert www.google.com in the
address field
When you open Internet Explorer
next time, this website will open
automatically as home page
Step 2
Click on Programs
Tick this box, Apply and OK
And close
Continue with next steps
Tools-Internet Options-Programs
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Internet Explorer
SECTION 8
Modify Multimedia settings
Step 1
Open Internet Explorer
Go To: Tools-Internet
Options-Advanced
In this screen, scroll down to
Multimedia and modify as
following
Step 2
Tick
these
boxes
ONLY
Internet Explorer Tools-Internet Options-Advanced
Step 3
Apply & OK
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SECTION 9
Disable Hibernate mode in your laptop
Go To
Start – Control Panel –
Power Options –
Hibernate
Take out the checkmark in
the box for “Enable
hibernation”
(It can cause conflicts with com port
when it goes into hibernate)
Start-Control Panel-Power Options-Hibernate
Desktop
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SECTION 10
How To Setup your e-mail account for Mailasail
in Outlook Express
One of the main reasons for using Mailsail is for the much faster compression and retrieval speeds it offers.
To take full advantage of Mailsail you should also load and use the ExpressMail program.
However, Mailsail will work (slower) without ExpressMail.
Note: If you configure Outlook Express to work without ExpressMail, You will have to change some of the
settings later before you can run ExpressMail (see Section 12),
This guide is made for Microsoft
Outlook Express.
If you use another e-mail program, you
can use this guide as reference.
Step 1
Open Outlook Express
Step 2
Outlook Express E-mail Program
Go To:
Tools and Accounts –
MAIL
Step 3
Click Add
and Mail
Outlook Express Tools-Accounts
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Step 4
Follow the wizard and fill
your e-mail
Enter: mailasail.com
Enter: mailasail.com
Outlook Express
Step 5
Fill the Mailasail account name
and Mailasail password
(this is given to you by mailasail)
Tick Remember Password
Step 6
Click Next and Finish and close
the screens and continue to
modify settings as in next
section
Outlook Express
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SECTION 11
Now modify Your Outlook Express E-Mail Account
Step 1
Open Outlook Express
Click on Tools and
Accounts and Mail
Highlight the
mailasail.com and click
on
“Set as Default” if it is
not default already!
Outlook Express Tools-Accounts-Mail
Step 2
Click on Tools and
Accounts and Mail
Click Properties
Step 4
Here you can fill
additional info for your
account (optional)
Tick this box!
Outlook Express
Tools-Accounts-Mail-Properties-General
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Step 5
Servers
Click on Servers
POP3= mail.mailasail.com
SMPT=mail.mailasail.com
Tick this box
This box must be ticked
Outlook Express
Tools-Accounts-Mail-Properties-Servers
Step 6
Click Settings…
Tick this box
Click OK
Tools-Accounts-Mail-Properties-Servers-Settings
Outlook Express
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Step 7
Connection
Click Connection
This box MUST be empty!
Click Apply and OK
Step 8
Advanced
Adjust Server Timeout to 2 minutes.
Click Apply and OK.
Do Not tick the box for “Leave a Copy of messages on the
server” This can give you problems if you don’t have time
to download your large files sometimes. Every time you
connect, these un-downloaded files begins again to
download to your PC and can block your e-mailing if the
files are too large.
(Tools-Accounts-Mail-Properties-Advanced)
Outlook Express
Tools-Accounts-Mail-Properties-Advanced
Press the OK button
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Outlook Express
Tools-Accounts-Mail-Properties-Connection
Step 9
All
In Internet Accounts
Click All
You should consider
removing all these
other accounts, except
the one you use for
e-mail
(keep mailasail)
Outlook Express
Tools-Accounts-All
Step 10 General
Press the Properties
button
Look in properties for your e-mail
account
Check that this box is ticked
Press OK and then close
Finished !!!
Outlook Express
Tools-Accounts-All-Properties
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SECTION 12
Express.
Speedup your E-mail with ExpressMail and Outlook
Mailasail is constantly working to save your telephone charges. ExpressMail is a software program which
speeds up the connection times and transfer speeds. Once ExpressMail is properly installed you can forget it
is there and use Outlook Express as normal. The benefit is reduced telephone air-time and smaller telephone
bills.
Step1 Insert the ExpressMail CD and run the install program.
When ExpressMail is installed, you should see the icon shown below.
Next
Modify your Mailasail account as follows: From Outlook Express select - Tools – Accounts
How To modify Outlook Express E-Mail Account
Step 1
mailasail.com
Open Outlook Express
Click on Tools and
Accounts and Mail
Highlight the
mailasail.com and click
Properties
Outlook Express Tools-Accounts-Mail
Step 2
Select General
Re-name mailasail with
ExpressMail
Step 3 Click Servers
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Step 4
Change the contents of
Incoming mail and
Outgoing mail as shown
Step 5
Click Advanced
Outlook Express
Tools-Accounts-Mail-Properties-General
Step 6
Modify
Outgoing mail (8025)
And
Incoming mail (8110)
as shown.
Step 7 click OK
The ExpressMail setup
is now complete.
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SECTION 13
Maximise your speed potential
Step 1
General
To make your connection faster and
more convenient, please look at these
following screen shots below, and
verify that you have similar settings.
You might want to have some of these
different, but if you are unsure about
them, then you can use same settings!
Open Outlook Express again
Go to
Tools – Options – General
Modify, and click next tab
Outlook Express
Tools-Options-General
Step 2
Read
Modify, and go to next screen
Outlook Express
Tools-Options-Read
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Step 3
Receipts
Modify, and go to next screen
Outlook Express
Tools-Options-Receipts
Step 4
Send
Modify, and go to next screen
Outlook Express
Tools-Options-Send
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Step 5
Connection
Tick this box
Click Change
Tools-Options-Connection
Outlook Express
Tools-Options-Connection
Step 6
Change
Never Dial a Connection should be ticked
Click on LAN Settings…
Outlook Express
Tools-Options-Connection-Change…
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Step 7
All boxes must be empty
Click OK
Click Apply and OK
Outlook Express Tools-Options-Connection-Change-LAN Settings
Step 8
In Tools – Options - Security
Modify, and click Apply and OK and
close all screens you have open.
Restart your PC
Outlook Express
Tools-Options-Security
You are now set!
Restart your PC and you are ready to go!
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SECTION 14
If you feel competent, there are settings you can modify in Network
Connections.
Network Connections
Go To:
Start – Settings – Control Panel – Network Connections
Here you will see your connections and can do modifications if
necessary.
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SECTION 15
Mailasail WEB MAIL
To check your e-mails anywhere, you can access our e-mail server on the internet.
Go to: http://www.mailasail.com then select webmail
Login with your e-mail username and password from your e-mail account.
N.B. If no mail is shown, click Archive to see old mail.
This technique should be used to retrieve pictures and attachments which were
intentionally deleted by mailasail (your mailasail account normally sends only text
messages to your satellite phone).
SECTION 16
Troubleshooting
On the Iridium Data CD in Docs section you will find Direct Internet Troubleshooting help, please refer to
that info if you experience problems, below we have collected more info which we have seen helpful.
Troubleshooting Quick Check List
1. Check the signal strength, for data calls, you need a good signal strength. The antenna
must be located outside with a clear sky and not close to an Inmarsat satellite telephone
antenna or any other strong transmitting antennas.
2. If problems to get a good signal strength with the handheld phone, please use the
magnetic or the fixed mount external antenna. (option)
3. Check what type of antenna cable you are used, make sure to not exceed the
recommended cable length. Also make sure that you have the special low loss cable
installed.
4. Check what the battery voltage is, for a Euro Com fixed marine unit, the battery voltage
needs to be at least 12DV and charged.
5. The normal sized RS-232 9 pin Serial Cable CANNOT be longer than max 10ft – 3m. If
it is too long, it will begin to act like it does find the modem. For longer lengths, ask for a
special long serial cable.
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LIST OF COMMON ERRORS
Error 1
ERROR
WEB Mail problems
Due to the slow connection of the satellite system, (only max 9.6kbs), it is recommended to NOT use a
web based e-mail program like hotmail-msn-yahoo-aol. The fastest and best way to e-mail with this
satellite connection, is to use only Outlook Express. Globalsatelliteusa can provide you with a own email address for using with outlook express, please call us, and we can activate a account for you.
Error 2
ERROR:
“Dial up and connect to..” etc..
HELP:
Modify e-mail account settings
When you first time connect your sat phone with your PC and you see: “You are connected” and you
go to your e-mail program, ex. Microsoft Outlook Express, and a screen pops up saying:
“Dial up and connect to..” etc.., just Cancel this window, since you are not using the dial up at all, you
are using the Apollo Direct Internet connection.
If this screen always pops up when you try to connect then you have to change a setting. Go to: Outlook
Express –Tools –Options –Connections and select the “Never Dial a Connection” See SECTION
Error 3
ERROR:
Sending/Receiving e-mails fails
HELP:
Modify e-mail account settings
In Outlook Express when sending / receiving e-mails, there can occasionally be in some computers
tricky thing to send/receive, just hit the send/receive button several times. The used server can be
temporarily busy. It also helps sometimes to turn off sat phone and PC and try again after a moment. If
it continues, check your settings once again See SECTION and please contact the administrator for the
e-mail server you use.
-Sometimes when you have another e-mail account ex: msn and try to add another e-mail account to
use in Outlook express and it continues to send e-mails with ex. msn even it is not default, you have to
completely delete the msn account in order to be able to get the ex. Globalsatellite e-mail account to
work.
Then add It again if you need it.
Satellite connections have a slower speed than regular land based Internet connections. If you are
receiving large attachments or files to your computer via your sat phone it can take some time to
download it, and sometimes errors may occur. If you have problems with your e-mailing you can read
and reset your Globalsatellite e-mail account from any PC in the world or (Internet café) by using our
web access feature.
See SECTION
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Error 4
ERROR:
E-Mail issue
HELP:
Verify e-mail settings
Host could not be found? The host ex. ‘globalsatellite” could not be found. The server can sometimes be
busy, try again later, also check again that your password and username is correct for outlook express.
Turn off PC and sat phone, and try again after a moment.
See SECTION
Also verify that you are NOT connected using LAN, See SECTION
Also check that the “Never dial a connection” is selected. See SECTION
Shut down your sat phone and PC, wait 2-4 minutes, turn sat phone first on, and then the PC on, try to
connect and send a e-mail again. Sometimes there are things that has to be reset this way!
Error 5
ERROR:
HELP:
•
•
“Authentication failed”
Apollo Configuration
Verify your correct username and password in the Apollo Configuration. See SECTION
Copy the Username: directinternet and paste it in to the password field.
Username: directinternet Password: directinternet
After you inserted the username and password again, you have to reboot your PC and phone for
changes to take effect.
Verify all the settings in the Apollo Configuration screen. See SECTION
Error 6
ERROR:
HELP:
Dialing …Dialing…Dialing…Dial attempt time out. Server time out.
Repower satphone and PC
Log off the Apollo Controller, and close the screen.
Re power the sat phone and PC and connect again. Sometimes it can lock up, and needs to be reset.
See also SECTION to lower the buffers. Verify your software version also, that you have the latest, in the
Motorola handheld, press *#91# 9500=INCO620, 9505=LAC109G or later
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Error 7
ERROR:
HELP:
Dialing, Initialising, dialing, Initialising, dialing…
Apollo Configuration
•
Check your settings in the Apollo Configuration. See SECTION verify the modem setting
•
•
Also See SECTION
If you did any changes, Re-power both sat and PC and try again
If you do not re-power the satphone (on-off-on) it will not connect, then it just dials, initializing, dialing,
but the sat phone will not recognize the call at all.
Error 8
ERROR:
Spoofing! This is not an error.
This happens if you are not using the computer in a while, normally in 60-300 seconds. When you open a
website, it will automatically connect again.
If you need to change the timeout for spoofing, go to the Icon on your desktop called Configuration.
See SECTION Double click and you see: Current-Services-Modem tabs here. Select Services and click
EDIT. You can here set the TIMEOUT for the Spoofing time as you wish. Click Apply-Apply and OK to
finish.
Error 9
ERROR:
“Can not find modem!”
HELP:
Disable other software
“The modem you have selected does not exist or is invalid. Please check your modem settings.”
If you get this message, there can be a few reasons.
1. HotSync. Look if you have a Icon in your right lower corner called HotSync o r similar.
This is a software for using PDA palm-pilots. This HotSync might use same Com 1 port as the Iridium
data system, and this HotSync application needs then to be disabled when you are using the sat phone.
Place the cursor on the HotSync Icon in the right lower corner of your desktop. When the text appears,
right click on it, select EXIT and left click, and accept the request to disable the HotSync program.
2. LAN. If you have used your PC on a LAN, this might cause the error. Hen you can disable the LAN
when using the Iridium Sat phone.
Go to: Start – Settings – Control Panel - Network Connections
Right click the Apollo Remote Access Connection Icon, left click to Enable it.
Do the same with any other connection Icons you have, but DISABLE them. See SECTION for
picture.
3. See also if you have a software open that are set default for COM 1 eg. a navigation or map software,
if so, go into your other software and select another port example Com 3 for that, close the application
and restart phone and PC and try again.
4. Check also that your RS-232 serial cable is not too long. MAX 10ft/3m is allowed.
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Error 10
ERROR:
HELP:
Cannot display web pages with Internet Explorer
Reset of Apollo Controller
Open the Apollo Controller (Double click the black crossed Icon in your right lower desktop corner)
Go to FILE Click EXIT
This will remove the “black X” Icon from your desktop.
Double click the other desktop Icon you have called “Controller”. This will launch a new “black
cross” Icon to your desktop. By doing this, it will restore the connection.
Re-Start the computer and phone. Try to connect and open a website again.
Error 11
ERROR:
Cannot display web pages with Internet Explorer?
HELP:
Modify Network Connections
Verify that you don’t have any other connections in use or enabled
See SECTION
Go To Start – Settings - Control Panel – Network Connections and Select the one you are NOT using
(MSN), and delete it here. Especially MSN Explorer might conflict with Internet Explorer, and
websites might not open at all
Error 12
ERROR:
Dialing… “No Carrier” “ Dial Attempt Timed Out”
HELP:
Check hardware
This occurs if you don’t have access to the gateway (Iridium server) Check that your data cable is still
connected to the sat phone, and that the phone is still turned on and have a good signal strength.
Error 13
ERROR
with Euro Com
General problem with data on the marine unit, EuroCom. Make sure to have a good ground to the unit. A
separate grounding wire to the ship ground, (engine block or SSB radio ground) NOT TO DC negative. Poor
ground can give data errors. Also verify the software version in the phone if it needs an software upgrade
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Error 14
ERROR:
HELP:
Cannot display web pages with Internet Explorer
Run CMD
ping & ipconfig
• Start – Run – Type in CMD
In this screen, type in: ipconfig
and press Enter
ipconfig
You will see this info, with their IP addresses only if you can connect to the Iridium Server.
If you can get IP addresses, it shows that you are able to Transmit data to the Server.
If you cannot see any addresses, type in:
ipconfig/renew
and press Enter
This will renew the IP addresses, now you can try to connect to the internet again.
If you type in: ping www.google.com
and press Enter
And you can see this info as below, it shows that you can Receive data
ping
•
•
•
•
•
•
Go To Start – Control panel – Network Connections –
Right Click the Apollo Remote Access Connection Icon
Click Properties
In General Select Internet Protocol (TCP/IP) and click Properties
Obtain an IP address automatically must be selected
Obtain an DNS address automatically must be selected.
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Error 15
ERROR:
HELP:
Cannot Connect To My Cell or Landline Connection anymore after I used the Iridium
connection.
Network Adapters
See SECTION for the troubleshooting help for network adapters.
You need to check if your network adapter for your connection is disabled, also make sure you have
logged into correct profile. See SECTION Use the setup guide from your other ISP for tech support.
Error 16
ERROR
HELP
You got this error screen
Because the Apollo Remote Access Connection Is disabled
See SECTION how to enable it again
Error 17
ERROR:
HELP:
•
Apollo Emulator Disabled?
Network Adapters
If you are using Windows 95-98-ME or NT you must boot/select the correct hardware profile
when you start up your PC. See SECTION
• Verify that you are not connected to a LAN
Make sure the LAN is NOT selected. See SECTION
• Win 95-98-ME-NT
Even you selected the correct profile, Iridium, when you started up your PC, and you still get the
error: “Emulator Disabled” See SECTION When you click on the phone Icon to start making data
calls, then go to following settings:
Right Click on My Computer – Go to Properties – Select Device Manager – click on Network
adapters. See SECTION
37
Error 18
ERROR:
HELP:
Could not configure the PC with a dynamic IP address
Verify that you selected correct op system when installed Apollo. If you
selected wrong OP, you need to uninstall the Apollo and re-install it.
Look in the Network adapter, see version there.
Error 19
ERROR:
Different connection problems
HELP:
Modify Network adapters
Verify that the network adapters are modified correctly
These adapters can be modified in the Device Manager if you are having some problems with connecting
to the Internet. Right Click My Computer – Properties – Hardware – Device Manager
Network Adapters
Verify that your Apollo NDIS adapter
is the ONLY one that is ENABLED.
HOW TO ENABLE:
Right click on the Apollo, and select
ENABLE.
HOW TO DISABLE:
Right click on the adapter, and select
DISABLE
If you later want to use your LAN,
then in this example the Intel ®
PRO/100 VM Network Connection
must be enabled again.
See also SECTION
38
Error 20
ERROR
INMARSAT – Iridium INTERFERENCE
Iridium antenna too close to a Inmarsat antenna.
When this problem occurs, it is attributable to the fact that the INMARSAT transmitter power overloads the Iridium receiver,
which can degrade Iridium handset performance. Hence, it is only an actively transmitting INMARSAT unit that poses any
interference to an Iridium unit. But this means, that you can have voice quality degradation and system access/call drop
degradation. Simply, the Iridium antenna must be as far as possible from a Inmarsat antenna. For more detailed info with
distances, please ask for our Iridium - Inmarsat Interference Spec Sheet.
Error 21
This is not an Error, the phone is just not connected to the Iridium Gateway
(serial cable unplugged, or phone not on)
39
SECTION 17
How To Uninstall Apollo Data Software
If you have problems with your Iridium system, and nothing seems to help and you have gone through these troubleshooting hints as above, you can install the Apollo
again and se if it helps, follow these steps as below to uninstall the old software.
Iridium Apollo Direct Internet
How To Uninstall and delete the Software
(Ver March 24, 2003)
1. Uninstall Apollo Emulator software (Go into Control Panel-add/remove programs, select all files with Apollo name on it, remove them)
2. Boot up the computer into the Original or Undocked Hardware Profile
3. Click on Start
4. Go to Find
5. Click on Files or Folders
6. Search for apo* and search under ‘Containing text”: apollo * and iridium* and delete all these files that is dated that day you tried to install it first time.
Be sure these are the Iridium Apollo files.
7. Delete files for Apollo that are still on the system.
**IF YOU ARE UNSURE ABOUT A FILE DO NOT DELETE IT.**
8. Search for apo* “Containing text”: bran*
9. Delete files for Brand Communications that are still on the system.
**IF YOU ARE UNSURE ABOUT A FILE if it is Iridium Apollo or Brand communications, DO NOT DELETE IT**
10. Close the Find window
11. Right click on My Computer
12. Click on Properties
13. Click on the Hardware Profiles tab
14. Make sure that you delete all of the Iridium Direct Internet files listed here.
15. Click on the Device Manager tab
16. Click on Network Adapters
17. Make sure that you remove any instances of the Apollo Emulator listed there.
18. Click OK
19. Shut down the computer and restart after 2 minute.
If there are numerous instances of the Iridium Direct Internet hardware
profiles listed when you start up your pc, you will need to follow these steps.
How to remove the several Undocking modes. If you failed to install the software, you might get a lot of hardware profiles, to delete these, go to:
My computer - right click – select properties - -hardware Profiles
Select all the profiles you do not need, but do not delete the only undocked ,
Only delete for ex undocked 2, undocked 3 and so on.
But first, check if the laptop have a docking station connected, if so, do not delete that docking mode, only the ones that came up after the iridium installation.
Now you can install the Iridium Apollo Data CD again
SECTION 18
How To Find The Data Software Serial Number in my PC
Go To Controller Screen-Help-About Controller
How To Read Your IMEI# From Your Motorola Phone
Press *#06# But the last number will be a 1, not a zero.
Software Versions
If you have problems with data, the phone might have an old software version (in phones 9500).
To check the version in a Motorola 9500 and 9505 press:
*#91#
The latest version for 9500 is
INCO620
or later
9505 is
LAC109G
or later
If the version does not display when you press these characters, then the phone might need an upgrade.
If you need an software upgrade, contact Globalsatelliteusa.
40
SECTION 19
Sending pictures over sat phone connection
If you are going to send photos over this connection, it might take you a long time
to transmit. (with speed 4,5 – 9,6 kbps)
Following is a link to a jpeg converter that you can download for free. With this easy to use software you can compress the image to
a smaller size.
http://arctic.photoisland.com/faq/download/download.html
SECTION 20
Useful Weather Web Sites for Boaters
http://www.saa.noaa.gov
Weather
http://www.mpc.ncep.noaa.gov
Weather
http://www.ocens.com
Weather
Navigation Software
There is a lot of navigation software’s on the market, but for Iridium users there is one software that has
some unique features that you can benefit from.
MAX SEA
This advanced navigation software gives you:
• Weather Reports by E-mail for FREE
(Only with Max Sea)
• Weather Routing The navigation software will route you with the best route depending
of the current weather.
41
• PBG Personal Bathymetric (Excellent for Fishing)
This feature will update your chart with the current conditions of the sea in 3D.
• In Max Sea only, when you have installed several navigation charts in your computer,
Max Sea will use the most accurate map for your area, it will swap between your
installed maps as you wish. (Not compatible with Nobeltec)
SECTION 21
Contact US
If you have problems to connect or setting up your PC you can send the technical support an e-mail.
Please verify first that you really have all these settings correct, if it still does not work, please let us know.
Please provide following:
• Your Name (as registered with Mailasail).
• Your Sat Phone Tel-number.
• Your used e-mail address for the sat phone, and also
• another contact e-mail address where we can reach you.
Explain the problem and e-mail it to:
[email protected]