Spring 2015 issue - The Markham Board of Trade

Transcription

Spring 2015 issue - The Markham Board of Trade
2015
Spring Issue
M A R K H A M ’ S
FINDING THE
E X C L U S I V E
VENTURE
IN ADVENTURE
PLUS
3rd Annual ASPIRE
Awards – pg 4
Reset: Changing Course
to Grow – Redline
Communications Group
rebounds – pg 8
When is your Social
Media a Waste of
Time? – pg 10
Seven tips on
Incorporating your
Business – pg 17
B U S I N E S S
M A G A Z I N E
I
72
Joe
Daisy
C
Dr. Pe
R
A
Cov
2015_LaDifference_04_outl.indd 1
1/20/2015 9:47:08 AM
IN THIS ISSUE
Publisher
Richard Cunningham, President & CEO
e
r
u
t
n
e
V
the
enture
What
ybe
Tokyo,
d sushi
es with
MARKETING
Membership information
Mary Ann Quagliara
Director, Member Services
905-474-0730 ext. 3017
Markham Board of Trade
Markham Convergence Centre
7271 Warden Avenue, Markham, ON L3R 5X5
T: 905-474-0730 • F: 905-474-0685
[email protected]
www.markhamboard.com
Markham Board of Trade
2014-15 Board of Directors
OFFICERS:
Joe A. Salib (Chair), Sun Life Financial – Unionville
Cover and Cover Story Design: CS-Graphic Design Inc.
Design: Lisa Mervin, L.J. Sales
Cover photo courtesy ParkBus.ca
Printing: CanMark Communications
Circulation – 12,000
© February 2015. All rights reserved.
No part of this publication may be reproduced or
copied in parts, or as a whole, without prior written
permission of the Markham Board of Trade
Publication Agreement Number 41245573
MADE IN MARKHAM
A LOOK AT SHIMCO,
AWARD WINNING
SUPPLIER OF
HIGH QUALITY
AEROSPACE
PARTS.
10
Your Social Media:
When is it a Waste of time?
6
Advertising information
Christine Rogers
Advertising & Marketing Consultant
905-474-0730 ext. 3019
a doctor,
ming Daisy
Wai (Vice Chair), Ad2000 & Beyond Advertising
med of beco
business
ing a travel
y
’t in companCharles Scott (Secretary), Community Volunteer
nitely wasn
career
Fishman’s
nder Amir
awnZamin Baqar (Treasurer), KPMG Enterprise
ays been dr
alw
’d
He
n.
ent
, Fishman sp
he outdoors
mp
DIRECTORS:
a survival ca
summers at
s Shadi Aghaei, Times Group Corporation
wa
it
t,
bu
ods;
t in the wo
for
d studying
hen he starte
Dr. Peter
ssion Kim, Canadian Memorial Chiropractic College
college admi
is medical
ed
en he realizCarole McAfee Wallace, Wilson Vukelich LLP
wh
T)
est (MCA
ppy.
ha
made him
lly
rea
at
wh
dying for the Bruce McMeekin, J Bruce McMeekin Law
“While stu
ng as
s also worki
Vito Marchese, Whiteboard Studio
MCAT I wa
self
I
. found my
a tour guide
ors
re time outdo
Rashpal Sahota, Powerful Mind Powerful You
spending mo
me
ca
be
it
d
g an
sted Tilden, RE/MAX Realtron Realty Inc.
than readin
intere
Bruce
I was more
clear what
e about
“What I lov
Erez Zevulunov, MIT Consulting
in,” he says.
ilds
is how it bu
the outdoors
ll
Andy
Taylor, City of Markham Representative
You have fu
confidence.
ges
ical challen
days of phys
Richard Cunningham,
s and
see progres
and you’ll
in front
ht President
rig
& CEO, Markham Board of Trade
nt
me
accomplish
”
of your eyes.
7:08 AM
COVER STORY
Editor
Dave Deeley
Director, Marketing & Communications
Your comments are always welcome.
Please email [email protected]
Finding the Venture
ul
most beautif
What are the
one?
in Adventure
s
n take some
cause of thi
places we ca
s of
over 20 year ries
visors with
us indust
rio
Business ad
va
g
in
PD
IN 3
servic
s in:
experience ing personal service
id
and provProfessional
Development
Tips
ess Plans
sin
Bu
•
g
g & Auditin
l Planning
Accountinfrom Markham
& Financia Public Library
te
ta
Es
•
& Start-Ups
Corporate
Personal &
Taxation –
t, CA, CFP
EigenmachBOOKS
JackBUSINESS
x
22 228
905.305.97
.com
crackower
HUMAN
nmachtRESOURCES
jack@eige
Reset: Changing
Course to Grow
13
kower.com
crac
acht
Howmto
get
an
Underperforming
www.eigen
• Suite 202
E:
w Drive
Be
an
345 Renfre
9
estion Fishm
mpany’s
That’s the qu
tario L3R 9S
elves
belief, the co
m ask thems
Markham, On
signed
p
and his tea
tri
trips are de
w
on a ne
ing
fic
cid
eci
de
sp
e
when
perienc
to teach
Personal ex
learning
destination.
skills – from
e in this
a major rol
e to
often plays
staff
how to cano
ide
gu
r
s tou
ing first
decision. Hi
d
administer
d and worke
lderness.
have travelle
aid in the wi
ich
wh
,
en
world
“We’ve tak
around the
the
recommend
e
helps them
people who’v
ide
s and prov
a paddle
best activitie
never held
ch group
ea
to
s
a
ote
fun anecd
an’s
to going on
In fact, Fishm
e canoe
they’re with.
15-kilometr
a river
working as
s. “Of
ant School
e
experience
trip,” he say
ap
(IB) Applic
sh
ild
an helped
alaureate
guide in Jap
course we bu
ional Bacc
ang’s
at
erh
rn
Ov
te
t
In
for
tha
An
the itinerary
them up to
country.
n Centre
d to
trip to that
akes Tow
an
upcoming
moment. An
ning the Jap
r What M Schools Unique
go
ve
co
“While desig
is
D
ck
celebrate we
ba
ht
paddle
itely thoug
ori Private
trip I defin
for a night
periences
Montess
the best ex
.”
d
to some of
and stargaze
ng there an
rki
wo
ile
his
leting
I had wh
ties
After comp
those activi
ee
incorporated
science degr
biomedical
he says.
d outdoor
o the trip,”
int
die
jor
stu
ma
st
an
again
Fishm
at
To compete
tures,
leadership
h as G Adven
adventure
rsity. While
vel giants, suc
ive
tra
niches
Un
t
n
ou
tia
Lauren
t
s carved
pu
ha
g
he
an
er
erh
Ov
mers
semest
in his final
st of its custo
use and
for itself. Mo
owledge to
students
his new kn
ernational
le of
have been int
t in the midd
any
mp
co
ed
the
t
liv
pitched a ten
bu
he
is is where
and tourists,
ting with
the forest. Th
experimen
cember.
has begun
er
mber to De
oth
pte
s
Se
ard
m
ly
tow
fro
on
it rained, I
trips targeted
474-3434
aphers
“Each time
e 1: 905as photogr
ther
5-470-1200
ol to Grad
oups (such
nutes to ga
gr
mi
ty Prep: 90
few
.
Pre-Scho
a
rs)
had
traine
d Universi
ool
ss
an
sch
ne
12
to
fit
n
e
d
the
ru
an
o
ad
d
tter wh
2 to Gr
e
ma
.
my stuff an
ad
no
ing
r,
Gr
ur
ve
Howe
uld start po
s his
before it wo
Fishman say
en the
ch
travelers are
one day wh
to offer mu
There was
the
any’s goal is
lly early in
mp
co
rea
cation.
d
va
rte
rain sta
t any old
ll the
jus
we
n
pt
tha
sle
’t
re
e
mo
hadn
g for a uniqu
morning, I
’t in a
“You’re payin
e
e and wasn
says. “Anyon
nI
night befor
he
he
e,”
“W
nc
s.
rie
expe
,” he say
ering
good mood
realized
trip, we’re off
tent door I
can plan a
unzipped the
nture.”
and it
you an adve
st snowfall
fir
the
s
wa
.”
it
to see
15
Spring 20
azing sight
The VOICE
was an am
8
12
14
Employee to Improve.
3 CONSIDERATIONS FOR
YOUR SURPLUS ASSETS
16
2014 BUSINESS EXCELLENCE
AWARD RECIPIENT PROFILE
18
SALUTE TO SMALL BUSINESS
20
nvision solutions
WELCOME OUR NEWEST MEMBERS 22
17
om
TCMPS.c
Markham’s exclusive business
magazine published by:
7
7 Tax Advantages
through Incorporating
Your Business
www.markhamboard.com
IN THE NEXT ISSUE
MARKHAM WELCOMES
THE GAMES OF SUMMER
PLUS:
MARKETING AND
HR TIPS FOR SMALL
BUSINESS, THE LATEST IN
TECH GOODIES AND GOOD
READING FROM MPL.
The VOICE Spring 2015
3
Y P C W H AT ’ S G O I N G O N ?
3rd
Monday, April 13
5:30 - 7:30 p.m.
Flato Markham Theatre
171 Town Centre Blvd.
Markham, ON
Celebrate Markham’s top young professionals!
Cultivating local talent and inspiring the next
generation of business leaders.
$20 + HST
Everyone Welcome
Cocktail Reception
Business Formal
Title Sponsor
Registration: www.markhamboard.com
[email protected]
905-474-0730 ext 3025
Event Partner
Professional Development IT PAYS TO KNOW
Mark your calendar for
payroll education!
Marty S., CPM - CPA Member, Ontario Region
With more than 190 federal
and provincial regulations
and changes each year,
staying payroll compliant
is one of the biggest
challenges employers face.
Stay Current Stay Compliant
Improve compliance and reduce the risk of audits and
penalties with help from Professional Development
seminars from Canadian Payroll Association (CPA).
CPA offers seminars for all levels from beginner to advanced. On
a variety of topics covering Learning Payroll, Taxable Benefits,
Employment Standards, Pensions and more. Check our calendar for
a seminar in your area.
Learn more at payroll.ca.
Call 416-487-3380 ext 118 or 1-800-387-4693 ext 118.
Become a CPA member and get preferred rates on seminars.
www.payroll.ca
4
The VOICE Spring 2015
The VOICE Spring 2015
5
Finding the Venture
in Adventure
By Samantha Sim
Picture this. You’re on a
10-day trip in Japan. What
sights do you visit? Maybe
you walk the streets of Tokyo,
eat authentic ramen and sushi
or visit Japanese shrines with
a rich history.
But have you thought of
hiking through the Japanese
mountainside or paddling
through the country’s rivers,
all with the goal of snapping
the best photos? That’s exactly
where Markham-based
adventure travel company
Overhang Adventures will be
taking a group of travellers
later this year. The company,
founded in 2008, specializes
in taking people on trips out
of the ordinary.
Overhang Adventures is
just one of the many companies
entering the growing adventure
travel segment of the tourism
industry worldwide. A
study conducted by George
Washington University, in the
United States, found that 26 per
cent of international travelers
are engaging in adventure
travel activities. The percentage
of individuals travelling for
adventure
rose almost
20% between
2009 and
2012.
Growing
up as a shy
young boy
who always
6
The VOICE Spring 2015
2015
dreamed of becoming a doctor,
owning a travel business
definitely wasn’t in company
founder Amir Fishman’s career
plan. He’d always been drawn
to the outdoors, Fishman spent
his summers at a survival camp
out in the woods; but, it was
when he started studying for
his medical college admission
test (MCAT) when he realized
what really made him happy.
“While studying for the
MCAT I was also working as
a tour guide. I found myself
spending more time outdoors
than reading and it became
clear what I was more interested
in,” he says. “What I love about
the outdoors is how it builds
confidence. You have full
days of physical challenges
and you’ll see progress and
accomplishment right in front
of your eyes.”
Business advisors with over 20 years of
experience servicing various industries
and providing personal services in:
Accounting & Auditing • Business Plans
& Start-Ups • Estate & Financial Planning
Taxation – Personal & Corporate
Jack Eigenmacht, CA, CFP
905.305.9722 x 228
Because of this
belief, the company’s
trips are designed
to teach specific
skills – from learning
how to canoe to
administering first
aid in the wilderness.
“We’ve taken
people who’ve
never held a paddle
to going on a
15-kilometre canoe
trip,” he says. “Of
course we build
them up to that
moment. And to
celebrate we go
for a night paddle
and stargaze.”
After completing his
biomedical science degree
Fishman studied outdoor
adventure leadership at
Laurentian University. While
in his final semester he put
his new knowledge to use and
pitched a tent in the middle of
the forest. This is where he lived
from September to December.
“Each time it rained, I only
had a few minutes to gather
my stuff and run to school
before it would start pouring.
There was one day when the
rain started really early in the
morning, I hadn’t slept well the
night before and wasn’t in a
good mood,” he says. “When I
unzipped the tent door I realized
it was the first snowfall and it
was an amazing sight to see.”
What are the most beautiful
places we can take someone?
That’s the question Fishman
and his team ask themselves
when deciding on a new trip
destination. Personal experience
often plays a major role in this
decision. His tour guide staff
have travelled and worked
around the world, which
helps them recommend the
best activities and provide
fun anecdotes to each group
they’re with. In fact, Fishman’s
experience working as a river
guide in Japan helped shape
the itinerary for Overhang’s
upcoming trip to that country.
“While designing the Japan
trip I definitely thought back
to some of the best experiences
I had while working there and
incorporated those activities
into the trip,” he says.
To compete against major
travel giants, such as G Adventures,
Overhang has carved out niches
for itself. Most of its customers
have been international students
and tourists, but the company
has begun experimenting with
trips targeted towards other
groups (such as photographers
and fitness trainers).
However, no matter who the
travelers are Fishman says his
company’s goal is to offer much
more than just any old vacation.
“You’re paying for a unique
experience,” he says. “Anyone
can plan a trip, we’re offering
you an adventure.”.
E: [email protected]
www.eigenmachtcrackower.com
345 Renfrew Drive • Suite 202
Markham, Ontario L3R 9S9
An International Baccalaureate (IB) Applicant School
Discover What Makes Town Centre
Montessori Private Schools Unique
Pre-School to Grade 1: 905-474-3434
Grade 2 to Grade 12 and University Prep: 905-470-1200
TCMPS.com
The
The VOICE
VOICE Spring
Spring 2015
2015
7
Made in Markham
Redline Communications Group
Reset: Changing
Course to Grow
By Mary Teresa Bitti
In
late January, Markham,
Ontario-based Redline
Communications Group
won a contract worth more
than $1 million for the second
phase of a wireless network across
an oilfield in Argentina. This is
just the latest win for the company
that has become a strategic partner
to the super majors of the oil and
gas sector. Its proprietary widearea wireless Virtual Fiber™
solution has become the de facto
standard anywhere in the world
these energy giants deploy a field
communication network.
This leadership position is the
result of a reset Redline’s board
of directors initiated back in 2009,
two years after the company
went public and 10 years after
it entered the market as a much
different company. Founded
in 1999, Redline’s initial vision
was to develop an advanced
wireless transmission technology
for the mass consumer market
which at the time on the cusp
of switching from dial-up to
broadband. “WiMAX, a wireless
standard that enabled the
delivery of “last mile” or the
final leg of broadband access,
was being formed with great
promise of replacing or serving
as a substitute to cable and DSL,”
says Leigh Chang, vice president
marketing and business
development at Redline. “Our
target market was the internet
service providers. You had to be
a standards-based technology for
the operators to select you.” And
8
The VOICE Spring 2015
Redline wanted a share of this
massive market.
In the background, Redline
was also developing a proprietary
high performance, high reliability
technology supporting the
critical backhaul portion of
telecommunications networks
that the current business is based
on. Up until 2010, this aspect of
the business took a backseat.
standardized, it was difficult
for companies to differentiate
themselves. “In 2009, the Board
said this is not going to cut it
any more because the WiMAX
standard itself was in trouble.
The next generation of wireless
technology– LTE or 4G–was
emerging and WiMAX’s great
promise of being the default
standard for all internet service
“The majority of marketing
and R&D dollars--close to $100
million of investment--targeted
the standards-based technology,”
says Chang.
Redline enjoyed a good run
thanks to the strength of its
technology, but competition with
much larger players such as LG,
Samsung, Huawei and Alcatel
was fierce, investment high and
margins razor thin. What’s more,
because the technology was
providers was fading. Those
competitors that stuck with the
WiMAX standard technology
have since gone by the wayside,”
says Mr. Chang.
In short order, the Board
installed a new CEO who was an
expert in change management.
He set about identifying
Redline’s competitive advantage-reliability, performance,
flexibility--and the specific target
markets that could benefit from
Redline’s unique advantages.
“It so happened the oil and gas
industry was looking to invest
in infrastructure to move to the
next level of operation: digital
oilfields,” says Chang. “We had
already had limited success
in the sector and we saw that
our ability to operate in harsh
environments would bring real
value to oil and gas companies.”
Redline refocused itself
specifically to serve this sector
and within three years grew its
professional service offerings to
complement the technology and
position itself as a total solution
provider and trusted strategic
partner to the energy industry,
designing, implementing and
managing digital oilfields for
its clients. The result: revenues
from oil and gas clients have
grown from $1 million in 2010
to $20 million in 2014. Last year,
for the first time in its history,
the company was profitable. “We
win now not just by having a
better technology but by having a
better understanding of a specific
industry resulting in better
relationships with our clients,”
says Chang. “We are entering a
healthier new chapter.”
Perhaps one of the best lessons
entrepreneurs can learn is the
importance of flexibility and being
willing and able to course correct.
Fail fast is a well-worn adage tied
closely to entrepreneurship and
for good reason: being able to
change strategy and reset can lead
to success.
Stronger.
Faster.
Smarter.
HRPA is proud to introduce
the CHRL designation.
The best leaders set the
highest standards for themselves.
The Certified Human Resources Leader designation is the new
gold standard for HR leadership in companies across Canada.
Certified Human Resources Professional,
Leader, and Executive. The new gold standard:
www.hrpa.ca/designations
The VOICE Spring 2015
9
MARKETING
Your Social Media:
When is it a Waste of Time?
W
hether you’re a small or big
business, being on social
media is a good idea. The
visibility and connectivity
accessible through social media
has convinced most business
owners that it’s worth their
while. But what isn’t so clear is
how to measure what’s working
and what’s not, and when to drop
a platform that’s just a waste of
time and energy.
While its possible to track
ROI and conversions, it can be
tough to accurately measure the
effectiveness of a social media
campaign. You might find that
some social media efforts that
drive visitors to your content can
be measured in other ways. The
only way to know if what you’re
doing is enough is to have a
gauge on your ROI.
In order to get there, you have
to align your objectives to your
measurement. For each network
(Facebook, LinkedIn, Twitter,
etc.) you’ll need to have an
objective before you can decide
on how successful the network
is. You’ll need to decide what
measurement would be the most
valuable to you. Maybe you’re a
blogger and your goals are e-mail
sign-ups and blog followers, or,
maybe you are a retailer looking
to increase sales and traffic to
your website – either way you
must consider your key metric.
I can guarantee that if you
have had no objectives for your
social media, then you will be
extremely disappointed with the
results.
Capturing the data is the easy
part – measuring interactions/
outcomes (likes, clicks, shares,
followers) and analyzing traffic,
reach, and leads against your
objectives is what really matters
when you are deciding if your
social media investment is a
waste of time or has a value for
your business.
As for which social media
network you should be on, again
let your audience and objectives
guide you. Take a look at the
general trends and demographic
information each network
provides and compare that to
the audience you are looking
to target. Social media is not
different than other marketing
tools, in that you need to
understand your brand and your
audience before you can choose
the right platform, set objectives
and measure your success.
Doug Hohener is the President of
CreativeWorks Marketing, a Markham
based, international award-winning
agency. Doug can be reached at
416-653-3053 or via email at
[email protected]
www.marlintravel.ca/Don-Mills-Donway
Unique
Destinations
Adventure
Beyond
Travel
Destinations®
Specializing in Adventure Travel & Unique Destinations
Marlin Travel Don Mills has over 50 years of adventure travel experience. Between our experienced Travel
Professionals, we have visited over 60 countries and 7 continents. Whether its Manchu Picchu, Antarctica
or The Rock of Gibraltar, our Travel Professionals will help plan your prefect adventure.
ADDED BONUS: Bring in a copy of this ad and receive
25 Bonus AIR MILES® reward miles by simply visiting our branch.*
Marlin Travel Don Mills
217-170 The Donway West
Don Mills, ON, M3C 2G3
416-510-0015
*Receive 25 reward miles on presentation of this ad. No purchase is required. Offer is valid for the recipient only and is not transferable. Offer must be redeemed by Marlin Travel Don Mills by June 1, 2015. Limit one (1) offer per collector. Some conditions apply. Ask your Marlin Travel Don Mills travel professional for
complete details. Base reward mile offer is 1/$35 on vacation packages, cruise fares and other fl ights. Not applicable on scheduled airline or rail tickets, hotel and car reservations paid locally, service fees, non-commissionable items, foreign exchange and insurance. Other conditions may apply. ®Trademarks of AIR MILES
International Trading B.V. Used under license by LoyaltyOne, Inc, and Transat Distribution Canada Inc. Marlin Travel is a division of Transat Distribution Canada Inc. ON Reg. #50015084 Head Offi ce: 191 The West Mall, Suite 700, Etobicoke, ON, M9C 5K8.
10
The VOICE Spring 2015
Less gimmicky, more Vicinity.
Smart business for your business.
With Vicinity, you can make customers happier by offering rewards that will keep them coming back more often.
Customize and create your own loyalty program with smart, simple technology and grow your business.
Quick and easy set-up
Customized to your business
Improves customer communications
Get a free demo 1.855.336.1422 vicinitywelcome.ca
The VOICE Spring 2015
11
PD IN 3
Professional Development Tips
from Markham Public Library
In
today’s rapidly
evolving economy
and labour
market, individual
professional development
is critical and constant. An
abundance of platforms, styles,
and opportunities for learning
also make it complex. This series
explores accessible, cost-efficient
approaches to PD and how to
make the most of them through
the library.
Are you networked?
HOW DO I SAVE $184,000
IN TAXES WHEN I SELL MY BUSINESS?
THE LIFETIME CAPITAL GAINS EXEMPTION
You may have heard of the exemption, but when an offer to
purchase your business is made, are you properly structured to
be eligible for the exemption? The partners of Kreston GTA can
help. We are an experienced firm of Chartered Professional
Accountants that advise businesses throughout their life cycle.
Whether you need to structure your business for sale, or just need
help setting up your business, we are there to provide strategic
support.
Contact Spence Walker to set up a consultation.
krestongta.com | 905.474.5593 | 8953 Woodbine Avenue, Markham, Ontario
A member of Kreston International | A global network of independent accounting firms
12
The VOICE Spring 2015
Networking is frequently touted
as the ideal way to expand
your contact base, market your
organization, and tap into the
hidden job market. Emphasizing
quality over quantity, Geoffrey
Malleck, Associate Director
of University of Waterloo’s
Economic Development Program,
recommends shifting objectives
from superficial introductions to
meaningful collaborations.
The first Monday of each
month Markham Library
partners with Startup York for
Entrepreneurs in Residence,
where local entrepreneurs share
experiences in a TEDx style talk.
Held at Angus Glen Library,
these free events are an ideal
opportunity to expand your
professional network. While
there, consider these 3 key
networking strategies:
1. Seek to build.
Every relationship you form will
expand your connected learning
community (CLC) and present
opportunities for mutual support
and collaboration. Always
have an open mind in initial
conversations; be prepared to
share your story and look for
parallels in others’ experiences.
With this in mind, be cognizant
of opportunities for networking
beyond formal events –
connections from the gym or
cafe may become unexpected
collaborators or colleagues!
2. A method to the mingling.
Openness, engagement, and
critical feedback are qualities of
active listening that are almost
always reciprocated, making
your CLC an ideal support
network and idea incubator.
Be prepared to share the story
of your career journey and
inspiration, and investigate
intersections and similarities
between each other’s industries
or approaches. The potential for
remarkable parallels – especially
across fields and development
stages – is endless.
3. Follow up.
In his studies of intelligent
selling for business development,
William Smalley of Route Five
International Inc found that
professionals fail to contact
73% of new leads generated.
Relationships are a two-way give
and take, and require regular
maintenance. After asking for
their card, reach out to your new
contact in the days following
your meeting; demonstrate
their impact on you by relating
a point from your conversation
to a subsequent occurrence,
realization, or finding. Ensure
the relationship is ongoing and
positive by forwarding pertinent
articles, asking opinions on
current news, and meeting for an
occasional coffee.
Amanda R. Kelly is the Business
Community Librarian in the City
of Markham Library’s Community
Development Department.
Reach Amanda at akelly@
markham.library.on.ca and
905-513-7977 x5340 – or on
Twitter @markhamlibrary.
BUSINESS BOOKS
GOOD READING
FROM MARKHAM
PUBLIC LIBRARY
Reverse Innovation
by Vijay Govindarajan & Chris Trimble
Innovation is the new business idea everyone is
talking about – and it’s no longer exclusive to Silicon
Valley. The dynamics of global innovation are
changing, and the implications are profound. While
exploring where, when and why, hear stories from the
world’s leading companies (like GE, P&G, PepsiCo)
about strategies that work and those that don’t. Learn
how to make innovations in emerging markets happen, and how they
can unlock greater opportunity worldwide in this playbook for the next
generation of global growth.
Welcome to the Real World:
Finding your Place, Perfecting your
Work, & Turning you Job Into your Dream
Career
by Lauren Berger
A smart, practical, and entertaining guide to
uncharted professional landscapes – from navigating
a minefield of personalities, handling your boss,
and identifying priorities, to ultimately succeeding in a new career.
New professional? Switching employers or careers? This engaging,
straightforward read shares essential information on managing,
overcoming, and triumphing through the transition.
7676 Woodbine Ave., Unit 10, Markham, ON, Canada L3R 2N2
905-940-2378
The Social Innovation Imperative
by Sandra M. Bates
When your expected ROI is measured in social good
over dollar value, the innovation game is played very
differently. For a decade Sandra M. Bates has been
helping major corporations create new markets for
technology, consumer goods, and services. Now she
turns her attention to the social sector, exploring
why innovation in social sectors – like health care,
conservation, education – is unique, and providing the framework and
tools for driving innovative change to impact our world. Nonprofits,
corporations, and government agencies will learn to investigate needs,
innovate the solution, and implement their plan in this guide to
generating meaningful social value.
The Second Machine Age:
Work, Progress, and Prosperity in a Time
of Brilliant Technologies
by Erik Brynjolfsson & Andrew McAffee
Digital technologies will soon diagnose diseases
more accurately than doctors, apply big data to
transform retail, and autonomously transport us to
our destination. Leading thinkers at MIT, the authors
reveal the forces driving the reinvention of our lives and economy.
Drawing on years of research and up-to-the-minute trends, they also
outline best strategies for a new path to prosperity in a world where
education, collaboration, and professions – from lawyers to truck
drivers – are forever transformed.
For more information visit www.markhampubliclibrary.ca
Servicing all
your accounting
and tax needs
• Bookkeeping Services
• Income Tax Preparation
& Planning
• HST/GST
• Payroll Services
• Manual or Computerized
Tel: 905-471-7979
Email: [email protected]
www.jpaccountingtax.com
114 Anderson Avenue, Suite 7C, Markham, ON L6E 1A5
The VOICE Spring 2015
13
HR ISSUES
How to get an Underperforming
Employee to Improve
L
et’s face it, most people
don’t wake up in the
morning and think
to themselves: “How
do I steal from my employer by
doing a lousy job?” The reason
for this is that people normally
associate feelings of safety with
remaining employed. This is
normally not assured with blatant
or continuing underperformance
on their part.
If you can alleviate or improve
upon whatever is impeding
your apparent underperformer’s
performance, the problem is often
resolved quickly. This can be
anything from:
• A lack of knowing what exactly
is expected at a level they really
understand, and can therefore
act upon
• A poor manager who
demotivates or,
• Personal problems that are
distracting their focus from
timely, accurate work.
This is not about prying too
deeply into an employee’s
personal life. Instead, it is
about asking, respectfully and
supportively how you can help
remove potential barriers to their
individual performance.
If, after understanding what is
really going on with a particular
employee you still believe it is a
performance problem, ask them
how you might be able to help
them perform better in their job?
Nicely, calmly, usually privately,
and in a spirit of discovery, while
taking notes, ask them: “How
could we as an organization, or
me as a leader here, enable you to
perform better in your role?”
Listen carefully to their
responses, and let them come back
to you if they want to think about
it for a day or two. Maybe they
need some training, coaching,
mentoring, support, tools, safety
gear, ventilation, or potentially
something else. Enable them if it
seems reasonable. Normally, by
working with someone to get their
performance level up, the sheer
fact that you’re doing so provides
an improvement.
Finally, if and when you
and/or your qualified human
resources consultant has worked
through the diagnostic work to
determine that there is an actual
individual performance problem,
then, and only then, should you
consider additional action.
For a typical small to midsized employer, this will involve
a progressive discipline process
as laid out in your HR Policies
& Procedures documentation,
tied back to their employment
R
14
The VOICE Spring 2015
agreement. This normally starts
with a verbal warning, working
through one or more written
warnings, moving up to a formal
performance improvement
plan, and failing improvement,
potential termination, normally
‘without cause’ in a legal sense.
Pay-in-lieu of notice, statutory
severance, career transition, and
common law considerations
should all be considered.
In reality, these parting
goodies as they are often viewed
are to provide a bridge for the
employee as they work to find
their next employer. You are also
covering off some of their basic
physiological and safety needs in
the process. Don’t begrudge them,
its wasted energy. We recommend
you pay up and move on.
Alex Gallacher CHRP, CHRE is
Managing Director of ENGAGE HR™
www.engagehr.com
Canada-Ontario Job Grant
Employers....
Get a Grant to Train Your Workers!
Are you investing in or
thinking about:
• professional development
• certifications or re-certifications
• third party training for your staff
The Canada-Ontario Job Grant is a new initiative that assists
employers with their workforce training needs. You could qualify
for up to $10,000 per employee.
As a COJG Service Provider, yorkworks will facilitate your application
and approval process.
Inquire today, watch your business grow and succeed!
yorkworks Employment Services
111 Sandiford Dr, Stouffville, ON L4A 0Z9
www.yorkworks.ca | 905.640.2352
The VOICE Spring 2015
15
3
If
SPECIAL
EVENT
TUESDAY, MARCH 31, 2015
7:30 - 9: 00 A.M.
MARKHAM CONVERGENCE CENTRE
7271 WARDEN AVENUE
$20 + HST
Speaker: Dr. Ian Dawe
Physician in Chief, Ontario Shores
Centre for Medical Health Sciences
Bell Let’s Talk is a multi-year
charitable program dedicated to
mental health
Since 2010, Bell has committed
$73.6 million to mental health
initiatives in Canada
16
The VOICE Spring 2015
REGISTRATION
MARKHAMBOARD.COM
905-474-0730 X. 3025
[email protected]
Considerations for
Your Surplus Assets
you have surplus cash
consider, as you can call the loan
accumulating in your
principal back any time.
company, you may be
Tax-exempt life insurance
wondering whether
To avoid exposing income from
to retain or withdraw the funds.
surplus assets that you know
There are a number of ways to
will be passed on to your heirs,
protect your hard-earned wealth,
consult your insurance advisor
and things to consider before you
about putting these highly taxed
take action.
(typically interest-bearing) assets
If you haven’t already done so,
into a tax-exempt life insurance
have a comprehensive financial
policy where the investment
plan prepared for you. If it is
income can grow on a tax-free
determined that there are surplus
basis. This way, tax on the income
assets that you are unlikely to
earned on these
need during your
surplus assets that
lifetime, even under
Note that due to
would normally be
very conservative
paid to the Canada
assumptions,
the potential of
Revenue Agency
consider these
escalating health(CRA) could instead
options to protect
care and long-term
be paid to your
them from high
beneficiaries in the
taxes and creditors.
care costs, it is
form of a tax-free
essential that you
Lifetime gifts
death benefit. If
are prepared for
If you have surplus
needed, you could
these contingencies access the investment
assets that you
will definitely
account within the
before redirecting
not need during
your surplus assets. life insurance policy
retirement, or if you
either directly or
are planning on
through tax-free
providing funds to your children
policy loans, which could be
or grandchildren, then it probably
repaid after death with part of the
does not make sense to continue
death benefit.
exposing the income from these
Charitable giving
surplus assets to your high
Donating some of your surplus
marginal tax rate.
assets to charitable organizations
Instead, consider giving some
can help create a charitable legacy,
of these surplus funds to family
while providing some tax relief.
members now, either directly
Recent tax changes also make it
or through a trust if you do not
more attractive to donate publicly
want the children to have control
listed securities such as shares that
of these assets. There will be no
have appreciated in value. Now,
attribution on any investment
when you donate certain publicly
income earned on the gifted
listed securities in-kind to a
funds if the child is 18 or older
qualified charity, your capital gain
and no attribution on capital
on the disposition may be exempt
gains if the child is under 18. In
from tax.
the case of a trust, it is important
that the trust be properly
Sunil Heda, CPA, is an Investment &
structured to avoid the attribution
Wealth Advisor with RBC Dominion
Securities Inc. Member CIPF. This
rules. If you are concerned about
article is for information purposes only.
direct gifts to your children, then
Please consult with a professional
lending funds to a family trust
advisor before taking any action
and providing your children with
based on information in this article.
only the income earned on the
Reach Sunil at 416-571-0369 or
[email protected]
lent funds is another strategy to
7
Tax Advantages
through Incorporating
Your Business
As
the operator an
unincorporated
business, tax-planning
opportunities
may become available by
incorporating, particularly if the
company qualifies as a Small
Business Corporation (“SBC”).
A SBC is a CanadianControlled Private Corporation
(“CCPC”) where at least 90% of
the fair market value of the assets
are used in an active business
carried on in Canada.
Through incorporation, you
will become the shareholder and
employee of a separate taxable
entity, without triggering any
income tax.
1. Limited Liability
A sole proprietor is liable
for business debts and may
subject his/her personal assets
to creditor claims or lawsuits
that may arise in the business.
As a shareholder, to the extent
that you have not provided
personal guarantees, generally,
your personal assets should be
protected. However, directors
and officers of the corporation
may be held liable for certain
activities of the corporation.
2. Small Business Deduction
(“SBD”)
Active business earnings of
a CCPC may be eligible for
reduced rates of Federal and
Provincial tax. The Ontario small
business rate is 15.50% on the
first $500,000 of taxable income
and 26.50% thereafter.
3. Deferral of Tax
For a sole proprietor in Ontario,
once regular earnings reach
$220,000, income will be taxed
at the top marginal personal tax
rate of 49.53%. For an Ontario
CCPC, active business earnings
are taxed at 15.5% on the first
$500,000 of taxable income.
Funds not currently required
personally can be retained in the
corporation for corporate uses,
providing a deferral of up to
34.03% until dividends are paid.
4. Tax deferral on bonuses
By choosing an appropriate yearend of the corporation, a bonus
can be declared and deducted by
the corporation in its fiscal year,
but not taxed to you until the
following calendar year.
5. Estate Planning and
income splitting
Through structuring of the
company’s share capital, you can
maintain your investment and
control in the corporation while
providing for future company
growth to accrue to shares held
by others. This can provide for
ongoing income splitting with
family members and minimize
taxes arising on your death.
6. Capital Gains Exemption
(“CGE”)
The lifetime CGE, available to
Canadian residents, shelters
up to $800,000 of capital gains
from tax on the sale of private
company shares, which are
qualifying dispositions. There
may be opportunities to multiply
the CGE with other family
members. Careful planning is
required to take advantage of the
CGE and reduce or eliminate any
income taxes on the disposition
of your company shares.
Mayor’s Annual Business Address & Luncheon
Presented by
7. Allowable Business
Investment Loss
If your private corporation should
fail, the loss of your investment
in shares or debt may qualify as
a business investment loss, one
half of which would be deductible
against any income source.
Wednesday, May 27, 2015
Hilton Suites Toronto/Markham Conference Centre & Spa
Sponsored by:
MINKEN
EMPLOYMENT LAWYERS
Charles Hargest, CPA, CA
Senior Manager, Tax
BDO Canada LLP
Markham
RESERVE YOUR TICKETS TODAY!
online: www.markhamboard.com
email: [email protected] • phone: 289-844-3025
The VOICE Spring 2015
17
2 0 1 4 AW A R D W I N N E R
NVISION SOLUTIONS
Business Employer of Excellence
By Samantha Sim
F
or web design and
marketing agency
nvision solutions talent
is number one. Since
the company’s founding eleven
years ago, owner George Arabian
has made it a priority to build a
strong, loyal team.
“Employee retention is one
of the most important things in
our industry. It’s already very
saturated with people claiming
to have the right skills, but that’s
not necessarily true,” he says.
“Once we find a well-rounded
person we want to make sure
they stay with us.”
Arabian uses a thoughtful
approach to recruiting
and retaining top talent by
emphasizing personal growth
with initiatives such as “creative
money”. Every employee receives
a budget they can use towards
creative activities, which can be
anything from concerts to art
supplies. Or on a regular basis
they’ll have Friday outings
where the team hangs out
outside of the office.
For nvision it isn’t just about
retaining talent, it’s also about
keeping the team happy. Not
only has this strategy benefitted
employees, it’s been good for
business too. In fact, the company
is launching its new website
design – which will feature a
page focusing on who each staff
member is and some background
information on them.
“I want businesses looking
for our services to see nvision as
having the best employees within
our industry,” says Arabian.
“When they see our team is
talented and happy they want to
work with us and it does help us
attract clients.”
The nvision way of creating
Bruce Ander, chair of the Awards committee, presents George Arabian, President,
nvision solutions with the Business Employer Of Excellence Award.
the best work environment
extends beyond its leadership.
Arabian cites an example when
his group of his staff were going
to Miami for a conference, which
was paid for by the company.
There was one employee who
originally wasn’t supposed to
attend but deserved to go. His
team was willing to forego
certain luxuries, such as staying
at a less expensive hotel and
taking a different flight, so that
their budget could accommodate
this extra person.
The company is looking to
continue its success of keeping
employees happy with the
launch of its new health and
wellness program later this
year. The new program will use
gamification to encourage the
team to be healthier. This is the
process of incorporating rewards
and social interaction to a health
and wellness program with the
intention of encouraging more
employees to participate.
IMAGINE BEING
CLUB
IMAGINE
BEINGAAMEMBER
MEMBEROF
OFAAPRIVATE
PRIVATEGOLF
GOLF
CLUB
LIKE MEADOWBROOK.
MEADOWBROOK.
NOW
IMAGINE
IT STARTING
AS LOW
AS $42.50
A MONTH
NOW
IMAGINE
DOING ITFROM
FOR ONLY
$42.50
A MONTH.
Meadowbrook Golf
Sideroad,
Markham,
Ontario.
Meadowbrook
Golf Club
Club- -Warden
WardenAve
Ave&&Stoufville
Stoufville
Sideroad,
Markham,
Ontario.
www.meadowbrookgolf.net
905-887-5801
www.meadowbrookgolf.net 905-887-5801
Meadowbrook
Meadowbrook Ad_Imagine
Ad_Imagine Being1/4
Being1/4 AD.pdf
AD.pdf 1
1
name
name
Meadowbrook Golf
Golf Club
Club -- Imagine
Imagine Quarter
Quarter page
page
Meadowbrook
Client
Client
Meadowbrook
Meadowbrook Golf
Golf Club
Club
Description
Description
Art
Art Director
Director
Peter
Peter Day
Day (416-294-4645
(416-294-4645 -- cell)
cell)
Bleed
Bleed
Ad
Ad
Product
Product
Ad
Ad
Created
Created
CMYK
CMYK
Feb
Feb 3
3 2014
2014
Modified
Modified
Goudy
Goudy Old
Old Style
Style BT
BT
Bold
Bold
tion
ion
VOICE Spring 2015
FileFile-
s
The
Job
Job
#
#
NEL
NEL
18
14-02-19
14-02-19 9:02
9:02 PM
PM
Feb
Feb 5
5 2014
2014
Angus Glen Golf Club
Mill Run Golf Club
10080 Kennedy Rd., Markham L6C 1N9
The Angus Glen South Course $6 million
rejuvenation project is complete, come back
and play it again for the first time.
www.angusglen.com
RR#1 269 Durham Rd 8, Uxbridge L9P 1R1
45 Hole Golf Course specializing in Golf,
Tournaments, Weddings and Special Events.
A year round facility!
Randall Wood General Manager
905-852-6212 • [email protected]
Cresthaven Golf Club Inc.
7892 McCowan Rd, Markham, L3P 3J3
18 hole par 3, practice net, putting green,
chipping area, snack bar.
905-477-2756 • www.cresthavengolf.ca
Granite Golf Club
2699 Durham Rd 30, Stouffville, L4A 7X4
Granite Golf Club is a gender-neutral and
family-oriented exclusive private golf club
offering the finest facilities and member
services.
www.granitegolfclub.ca
Meadowbrook Golf
& Country Club
11939 Warden Ave PO Box 670
Gormley L0H 1G0
A private golf club featuring a Championship
18 hole course, Executive Par 3 course,
superb practice facilities and comfortable
clubhouse with restaurant.
Chris McNair, Head Golf Professional
905-887-5801 ext. 223
[email protected]
www.meadowbrookgolf.net
Remington Parkview
Golf and Country Club
6400 Steeles Ave E., Markham L3S 3J5
2-18 hole golf courses, 200 seat banquet
facility, open year-round.
Mike Begley, General Manager
416-293-2833
[email protected]
www.remingtonparkview.com
Station Creek Golf Club
12657 Woodbine Ave PO Box
489 Gormley L0H 1G0
A Clublink owned private golf club with
banquet and catering facilities.
Ashwin De Xavier, Clubhouse Manager
905-888-1219 • [email protected]
www.clublink.ca
York Downs Golf
& Country Club
4134 16th Ave., Unionville L3R 0P1
A premiere private club for the enjoyment
of its members and guests featuring
27 holes of golf and a superb social and
dining facilities.
www.yorkdowns.com
The VOICE Spring 2015
19
MBT SALUTES SMALL
“Your Company is as Good as your Writing” –
Harvard Business Review
Allegoro Communications specializes in Professional
Writing Services
Writing Products Include:
•
•
•
•
News Releases, Feature Articles
Brand Messaging for Print & Digital Ads
Newsletters, Brochures, Flyers
Social Media Messaging/Strategies
•
•
•
•
Web Content
Blogging
Editing & Proofreading
Proposal & Grant writing
Sohini Bhattacharya Co-Founder & Partner
647-287-7984
Email: [email protected]
Website: www.allegorocommunications.com
New and pre-owned vehicles.
Over 25 years of automotive experience
Healthy pets make happy homes.
Open 7 days a week.
Dr. P. Brar and Dr. B. Yogi
5970 - 16th Avenue - Unit 104,
Markham, ON, L3P 7R1
Nick Zanzonico | MARKVILLE CHEVROLET BUICK GMC
5336 Hwy 7 E, Markham | 905-294-1440
[email protected]
www.markvillechevrolet.com
Tel: 905.554.7210 • Fax: 905.554.7214
www.16aveanimalhospital.com
Mon-Fri 8:00am. – 6:00pm.
Sat-Sun 10:00am. – 5:00pm
Markham
Eiko Giese BA
Owner/Senior Consultant
[email protected]
www.marlintravel.ca/Don-Mills-Donway
Travel Life
170 The Donway West, Suite 217
Don Mills, Ontario M3C 2G3
Tel.: 416-510-0015
Cell: 647-688-8558
905 305 9657
106 - 2600 John St. Markham, ON, L3R 3W3
[email protected]
w w w.signaramamarkham.com
SUNIL HEDA, CPA
Investment Advisor
RBC Dominion Securities
416-571-0369 | [email protected] | www.rbcds.com/sunil.heda
Member-Canadian Investor Protection Fund.
20
The VOICE Spring 2015
905-305-7800
Hugo Pacific Commercial Centre
3601 Hwy 7 E. HSBC Tower, 10th Floor,
Suite 1005, Markham L3R 0M3
L BUSINESS
co
m
In
" Vi q u i r e
r tu ab
al ou
Ph t o
oto ur
90
g ra r e n
547
p h ow n
y S ed
w 0-66
tud
w 60
i o"
w.
c in
Services eligible for coverage under extended health benefit plans
ol
or
100 brochures: $380
500 brochures: $720
1,000 brochures: $820
2,500 brochures: $980
5,000 brochures: $1180
fx
fo
@
clr
fx
.
4 PAGE BROCHURES
Photography • Design • Print
Speech Therapy and Occupational
Therapy for Children and Adults
.ca
PRINT
SPECIAL
One Stop For All Your Graphic
Media Needs
T: 416-900-6024 E: [email protected]
W: nexaclinic.com
Suite 506, 3621 Highway 7 East
(Hwy 7 & Warden area)
FREE underground parking available for clients
11 Allstate Parkway, Suite 206
Markham, Ontario L3R 9T8
Tel: 905.415.8800 Fax: 905.415.8875
Tol Free: 1.888.415.8802
HARRIS & ASSOCIATES
BOOKKEEPING SERVICES
High Notes for Mental Health
Specializing in Bookkeeping,
QuickBooks Training and
T1 Tax Returns
Using music and words
to celebrate the lives,
talents and future of those
touched by mental illness.
Yvonne Harris
LUBA GOY! BORIS BROTT!
RICHARD MARGISON! MORE!
[email protected]
58 Lincoln Green Drive
Markham ON L3P 1R7
Tel: 905-948-0009
Fax: 905-948-9993
Chat with local mental
health organizations.
MAY 2, 2015
Flato Markham Theatre
905.305.SHOW
905.642.0054
canmarkcommunications.com
The VOICE Spring 2015
21
WELCOME TO OUR NEWEST MEMBERS
SEE THE ENTIRE LIST AT MARKHAMBOARD.COM
232709 Ontario Inc.
ADT Security Services
Canada Inc.
adt.ca
All Gold Imports Inc.
416-740-4653 ext 233
Allstate Insurance Company
of Canada (Box Grove)
boxgrove-allstate.ca
AMD
amd.com
Benjamin Moore – Colour
Sense
905-886-0123
BodyMind HealthWorks Inc
bodymindhealthworks.com
BodyMind HealthWorks Inc
bodymindhealthworks.com
Breckles Insurance Brokers
Limited
breckles.com
Bronte Bay CPA
Professional Corporation
brontebay.com
ByPeterAndPauls.com
bypeterandpauls.com
Canadian Cancer Society,
South York Region
cancer.ca
Club Markham
clubmarkham.ca
Courtyard by Marriott
& TownePlace Suites
by Marriott – Toronto
Northeast Markham
marriott.com/yyzzxm
Investors Group –
Rozina Jivani
investorsgroup.com
PwC
pwc.com/ca/en/privatecompany
David Jewell Sales
647-567-2929
Jozefacki Fielding
905-940-3141
RevitalEyes Eye Care
irevitaleyes.com
LA Fitness (Woodbine Ave)
289-301-4273
Second To None Promotions
secondtononepromotions.ca
M & J Dental
m8jdental.com
Shangri-la Banquet Hall
& Convention Centre
shangrilabanquet.com
Driverseat Markham
(2246023 Ontario Ltd)
driverseatcanada.com
EnerGreen Technologies
energreentechnologies.com
Fragrance Club Inc
lisascosmetics.ca
Freedom 55 Financial/
Quadrus Investment Services
freedom55financial.com
GE Digital Energy
905-927-5453
Marlin Travel – Travel Life
marlintravel.ca
Matrix Mortgage Global
1-800-429-07172
Moneris Solutions
moneris.com
Heritage Music Academy
heritagemusicacademy.ca
HotHouse Development Inc.
416-882-8747
Insource Corp
insourcecorp.ca
Markham Bowling Center
markhambowl.com
Mill Run Golf Club
golfmillrun.com
Gervais Party and
Tent Rental
gervaisrentals.com
Huawei Technologies
Canada Co. Ltd
huawei.com
Market-Share.Ca
market-share.ca
Murphy Business
Ontario Inc. – Markham
murphybusiness.ca/markham
Organics Live
organicslive.com
Peter’s Fine Dining
petersfinedining.com
Play Art Discover
playartdiscover.com
Signarama
signarama-markhamnorth.com
Skinny Body Care
nostrugglewieghtloss.com
Smash Kitchen & Bar
smashkitchen.com
Stephen Richard
Morrison ADR Inc.
SRMADR.com
Sunrise Carpentry
905-477-4878
Tangible Accounting
Solutions
tangibleaccountingsolutions.ca
The Cooperators (Thornhill)
cooperators.ca
True Blue Mobile
Software inc.
trueblue.guru
THANK YOU TO OUR GENEROUS SPONSORS
Premier:
Corporate:
Title Sponsor:
Breakfast Networking Series:
Women’s Networking Title Sponsor
22
The VOICE Spring 2015
COMING SOON!
&
BARS
ATTRACTIONS
T
MEN
AIN AM
ERT
ENT
RESTAURANTS
RKH
5
MA
1
20
or
LISTINGS TO THE HOTTEST
WWW.MARKHAMBOARD.COM
Frustrated
with the lack
of return on
your marketing
initiatives?
Tired of
paying the
high cost
of group
insurance?
Hate making
cold calls?
Worried
that business
expenses are
exceeding your
budget?
If any of this resonates with you, call the Markham Board of Trade.
We’re here to help your business succeed.
GROW your business • SAVE money • NETWORK with prospects
Call Mary Ann at
905-474-0730 ext 16
www.markhamboard.com
The VOICE Spring 2015
23
1.1.
2.2.
3.
3.
4.
4.
5.
5.