Eastern Oklahoma Medical Center Medical Service Area Telephone

Transcription

Eastern Oklahoma Medical Center
Medical Service Area
Telephone Survey Form and Results
Oklahoma Office of Rural Health
Center for Rural Health
OSU Center for Health Sciences
Oklahoma Cooperative Extension Service
Oklahoma State University
July 2008
AE-08026
Eastern Oklahoma Medical Center Medical Service Area
Telephone Survey Form and Results
Community Health Engagement Process documents available online at:
www.okruralhealthworks.org
Lara Brooks, Assistant Extension Specialist, OSU, Stillwater
405-744-6083; Fax: 405-744-9835, Email: [email protected]
Brian Whitacre, Assistant Professor and Extension Economist, OSU, Stillwater
405-744-6083
Jack Frye, Area Extension Rural Development Specialist, OSU, Ada
580-332-4100
Brian M. Freking, LeFlore County Extension Director, Poteau
918-647-8231
Corie Kaiser, Health Consultant, Oklahoma Center for Rural Health, Oklahoma City
405-945-9197
Val Schott, Director, Oklahoma Center for Rural Health, Oklahoma City & Tulsa
405-945-9197
Oklahoma Office of Rural Health
Center for Rural Health
OSU Center for Health Sciences
Oklahoma Cooperative Extension Services
Oklahoma State University
July2008
Telephone Survey Form
EASTERN OKLAHOMA MEDICAL CENTER SURVEY DRAFT
Page 1 of 7
Survey Date: June 9 - 20, 2008
NOTE TO INTERVIEWER: All questions are optional and respondent may, of course, choose not to
answer. All answers provided on this form are for facilitation purposes only. If an answer does not
"fit" into one of the provided answers, please take down the exact answer given. Thank you.
Introduction and screener:
Hello. My name is ________________ with ________________. We are an independent research company
and today/this evening, we are conducting a brief survey on the topic of healthcare for the Eastern Oklahoma
Medical Center medical service area. This survey will take approximately 10 minutes of your time. The
community is reviewing the healthcare situation in LeFlore County. It is very important that we include the
opinion of your or someone in your household on this brief but important survey. To ensure confidentiality
all responses are completely anonymous.
Qualifier 1: May I ask, are you over the age of 18?
Yes
No (Ask to speak to someone over the age of 18. TERMINATE if there is no one over the age
of 18 in the household.)
Qualifier 2: What is your zip code? (Read list if necessary.)
74571, Talihina
74930, Bokoshe
74932, Cameron
74937, Heavener
74940, Howe
74951, Panama
74953, Poteau
74955, Sallisaw
74956, Shady Point
74959, Spiro
74966, Wister
Other _____________(TERMINATE)
1a.
Have you or someone else in your household been to a doctor, Nurse Practitioner, or Physician
Assistant in LeFlore County in the past 24 months?
Yes
No (Skip to Q.2a)
(Do not read) Don't know/Refused (Skip to Q.2a)
1b.
Please tell us the name of that doctor, nurse practitioner, or physician assistant.
(Record exact response)
Page 2 of 7
1c.
How satisfied were you or someone in your household with the quality of care received in LeFlore
County? Would you say that you were…(READ LIST) ?
Satisfied
Dissatisfied
(Do not read) Don't know/Refused (Skip to Q.2a)
1d.
Why do you say that? (Record exact response. Probe for clarification.)
2a.
Have you or someone in your household been to a specialist in the past 24 months?
Yes
No (Skip to Q.3)
(Do not read) Don't know/Refused (Skip
2b.
What type of specialist have you or someone in your household been to and in which city are they
located?
Type of Specialist
3.
City
How many people live in your household? (Record response below)
__________ (If respondent is the only person who lives in household, ask for "you" only
in Q.4).
4a.
Page 3 of 7
What type of health insurance covers you and your family? (Read list if needed.
Ask for "you" and "family" (if applicable). Can provide more than one response.)
You
Family
Insurance through Employer/Previous employer
Medicaid
Medicare
Medicare Part D (Prescriptions)
Medicare Advantage (Private pay)
Medicare Supplement (Private pay)
Self-Paid Insurance
VA benefits
Indian Health Services benefits
* Do Not Have Health Insurance
Other________________________________
4b. If insurance is through employer / previous employe or is self-paid, what company do you use?
Blue Cross / Blue Shield
Cigna
Healthchoice
Champus / TriCare Program
Employer Health Coalition
Meritain Health
United Healthcare
Don't Know / Refused
Aetna
5.
Have you or someone in your household used the services of a hospital in the past
24 months?
Yes
No (Skip to Q.12)
(Do not read) Don't know/Refused (Skip to Q.12)
6.
At which hospital(s) were services received? (Do not read list unless prompt is needed. Record exact
Record verbatim responses.)
Choctaw Nation Hospital - Talihina, OK
Eastern Oklahoma Medical Center - Poteau, OK (Skip to Q. 9)
Haskell County Hospital - Stigler, OK
Latimer County General Hospital - Wilburton, OK
Sequoyah Memorial Hospital - Sallisaw, OK
Sparks Regional Medical Center - Ft. Smith, AR
St. Edwards Mercy Medical Center - Ft. Smith, AR
Other (Specify) ____________________ (Skip to Q. 12)
(Do not read) Don't know/Refused
7.
(If any hospital other than Eastern Oklahoma Medical Center was indicated in Q.6, ask Q. 7, Q.8a,
Q.8b, and Q.8c; otherwise skip to Q.9). You mentioned that you or someone else in your household
received care at a hospital other than Eastern Oklahoma Medical Center, why did you or your family
member choose this/these hospital(s)? (Do not read list unless prompt is needed. Record verbatim
responses.)
Better service
Closer/convenient location
Insurance reasons
Referral/Recommended/Transferred
8a.
Specialty doctor
Where my doctor works
Other (Specify) _____________________
What hospital services were used there? (Do not read list unless prompt is needed. Record exact
response.)
Birthing services
Bone density
CT Scan (CAT Scan)
Dietary services/Diabetic counseling
Emergency room
Inpatient stay
Inpatient surgery
Laboratory (blood) tests
Mammogram
Mental health/Substance abuse
8b.
Page 4 of 7
MRI
Outpatient surgery
Physical therapy
Radiology (X-Ray)
Respiratory therapy
Sleep study
Specialty doctor
Ultrasound
Other (Specify) ____________________
How satisfied were you or someone in your household with the services you received at this hospital?
Would you say you were… (Read list)
Satisfied
Dissatisfied
8c.
What could Eastern Oklahoma Medical Center do to attract your business in the future? (Do not
read list. Record verbatim response.)
Hire more local employees
Improve friendliness of staff
Improve quality of physicians
Improve service of administration/staff
Install better equipment/technology
Offer a cleaner/attractive facility
Offer more services
Provide more physicians
Nothing, will not use regardless
Reduce their costs
Other _________________________
9.
(If Eastern Oklahoma Medical Center is mentioned in Q.6, ask Q.9, Q.10, Q.11, and Q.11a and
Q.11b; otherwise, skip to Q.12.) What hospital services were used at Eastern Oklahoma Medical
Center? (Do not read list unless prompt is needed. Record verbatim responses.)
24 Hour Emergency care
CT Scan
Outpatient Surgery
General acute care
General surgery
Laboratory
MRI
10.
Page 5 of 7
OB / GYN
Physical therapy
Radiology
Respiratory services
Ultrasound
Other (Specify) ____________________
Please rank on a scale from 1 -10 (where 1 = very poor, 10 = excellent) how you felt about
the following aspects of your hospital visit:
Rank (1 - 10)
a)
b)
c)
d)
Services provided by the doctors
The hospital's facilities
Services provided by the nurses
Services provided by the administrative staff
11a. In general, how satisfied were you or someone in your household with the services you received at this
Eastern Oklahoma Medical Center? Would you say you were… (Read list)
Satisfied
Dissatisfied
(Do not read) Don't know/Refused (Skip to Q.12)
11b. Why do you say that? (Record exact response. Probe for clarification.)
12.
Please tell us what you like about Eastern Oklahoma Medical Center. (Do not read list unless
prompt is needed. Allow more than one response. Record verbatim responses.)
Closeness/convenience
Quality of service offered
Up-to-date facilities
Variety of services offered
Acceptance of insurance/Medicare/Medicaid
Other (Specify) ____________________
13.
Please tell us what you would change about Eastern Oklahoma Medical Center.
Do not read list unless prompt is needed. Record verbatim responses.)
Distance - too far away
Quality of services offered
Outdated facilities
Difficulty in getting an appointment
Not enough services offered
14.
Page 6 of 7
Increase the number of physicians
Prices too high
Other (Specify) ____________________
Does Eastern Oklahoma Medical Center offer the following services?
YES
NO
DON'T KNOW
CT Services
General Surgery
Home Health Services
Mammography Services
MRI
Nuclear Medicine
OB / GYN
Outpatient Surgery Services
Physical Therapy Services
15.
In addition to the services listed above, are there any other services you would like to see offered at
Eastern Oklahoma Medical Center e(Do not read list unless prompt is needed.)
Cardiologist
Orthopedist
Urologist
Other (Specify) ____________________
16a. Which newspaper do you read on a regular basis?
Do not read list unless prompt is needed.)
Heavener Ledger
Poteau Daily News
Mini-Penny, Inc.
Spiro Graphic
Talihina American
Other (Specify) ____________________
16b. Which radio station do you listen to on a regular basis?
KKRI FM 88.1 (Christian)
KTKL FM 88.5 (Christian)
KARG FM 91.7 (Religious)
KPRV FM 92.5 (Classic Country)
KKDB FM 95.9 (Classic Rock)
KZBB FM 97.9 (Alternative)
KOMS FM 107.3 (Country)
KPRV 1280 AM (Classic Country
Other (Specify) ____________________
17.
Page 7 of 7
The administration at Eastern Oklahoma Medical Center is considering setting up an urgent care clinic
on Broadway in Poteau. Would you or someone in your household use this clinic if it were built?
Yes
No
18.
Sleep labs are used to treat problems associated with sleeping (including snoring). Would you or
someone in your household use a sleep lab if it were available in Poteau?
Yes
No
The last few questions are for statistical purposes only and like any of the other questions, respondents may
choose not to answer.
18.
19.
20.
21.
What is your age?
18-24
21-30
31-40
41-50
51-60
61-70
71-80
80+
What is your ethnicity?
Caucasian
Asian
Hispanic
African American
Native American
Other (Specify) ____________________
What is your annual household income?
Less than $10,000
$10,000 to $14,999
$15,000 to $24,999
$25,000 to $34,999
$35,000 to $49,999
$50,000 to $74,999
$75,000 to $99,999
$100,000 to $149,999
$150,000 to $199,999
$200,000 or more
INTERVIEWER: RECORD ANSWER BASED ON OBSERVATION ONLY. DO NOT ASK.
Male
Female
Unknown (Can't Tell)
That completes the survey. Thank you for your time!
Telephone Survey Results
What is your zip code?
Response Category
74953, Poteau
74937, Heavener
74959, Spiro
74966, Wister
74955, Sallisaw
74940, Howe
74571, Talihina
74930, Bokoshe
74932, Cameron
74951, Panama
74956, Shady Point
Total
No.
116
31
10
10
9
6
6
3
3
3
3
Percent
58.0%
15.5%
5.0%
5.0%
4.5%
3.0%
3.0%
1.5%
1.5%
1.5%
1.5%
200
100.0%
58 0%
58.0%
74953 Poteau
P t
74953,
15.5%
74937, Heavener
5.0%
74959, Spiro
0%
10% 20% 30% 40% 50% 60% 70%
Eastern Oklahoma Medical Center Telephone Survey Results
1
Q1a. Have you or someone else in your household been to
a doctor, Nurse Practitioner, or Physician in
in LeFlore County in the past 24 months?
Response Category
Yes
No
No.
139
61
Percent
69.5%
30.5%
Total
200
100.0%
Yes
69.5%
No
30.5%
2
Q1b. Please tell us the name of that doctor,
nurse practitioner, or physician assistant.
Response Category
Dr. Dennis Carter
Dr. Medeiros
Dr. Steven Medeiros
Dr. William Willis
Dr. Don B. Schumpert
Melinda Scantling, ARNP
Dr. Clark
Julie Clark, PA-C
Dr. Scott Clark
Dr. Jonathan Clark
Dr. Ahmer Hussain
Dr.
Gregory
D G
Dr. Myra Gregory
Dr. Randall Matos
Dr. Janet Garvin
Dr. Thomas Bonin
Dr. Jeffrey Spear
Dr. Rodriguez
Dr. Linda Rodriguez
Dr. Bruce Darrow
Dr. Johns
Eddie Noel, PA-C
Dr. Richard Winters
Don't know/No response
Total
All
Categories
21
12
2
13
12
11
10
11
9
3
7
3
2
4
4
3
3
3
3
2
1
1
1
14
Percent
13.5%
7.7%
1.3%
8.4%
7.7%
7.1%
6.5%
7.1%
5.8%
1.9%
4.5%
1.9%
1 9%
1.3%
2.6%
2.6%
1.9%
1.9%
1.9%
1.9%
1.3%
0.6%
0.6%
0.6%
9.0%
155
100.0%
Percent
Satisfied
100.0%
83.3%
100.0%
69.2%
100.0%
90.9%
70.0%
81.8%
100.0%
100.0%
71.4%
66.7%
66 7%
100.0%
100.0%
75.0%
66.7%
33.3%
100.0%
33.3%
100.0%
100.0%
100.0%
100.0%
Some respondents answered more than once.
3
Q1c-1. How satisfied were you or someone in your household
with the quality of care received in LeFlore County?
Would you say that you were…
Response Category
Satisfied
Dissatisfied
No.
115
24
Percent
82.7%
17.3%
Total
139
100.0%
Satisfied
82.7%
Dissatisfied
17.3%
4
Q1c-2. How satisfied were you or someone in your household with
the quality of care you received in your County?
Compared to Other Oklahoma Communities
Survey Area
Other Surveys Averages
Other Surveys Low Range
Other Surveys High Range
Satisfied
Dissatisfied
No Response
82.7%
92.2%
86.3%
100.0%
17.3%
6.2%
13.1%
0.0%
0.0%
1.6%
0.6%
0.0%
Eastern Oklahoma
Medical Center
Other Surveys Low
Range
Other Surveys High
Range
0%
Satisfied
20%
40%
Dissatisfied
60%
80%
100%
No Response
5
Q1d-1. Why do you say that you are satisfied with the services you
received in LeFlore County?
Response
Satisfied, because the services were local and personal
Good treatment/care
Satisfied with doctors/physician assistants/nurses
Resolved medical issue(s)
Satisfied, no reason given
Short waiting time
Satisfied, but still concerned about health care
No. Percent
31 26.7%
26 22.4%
21 18.1%
13 11.2%
10
8.6%
7
6.0%
6.9%
8
Total
116 100.0%
Q1d-2. Why do you say that you are dissatisfied with the services you
received in LeFlore County?
Response
Incompetent/uncaring medical professionals
Billing/Administrative issues
Long wait
Disparity of skill between doctors
Dissatisfied with federal government
Total
No. Percent
11 47.8%
5 21.7%
4 17.4%
2
8.7%
4.3%
1
23 100.0%
6
Q2a. Have you or someone else in your household
been to a specialist in the past 24 months?
Response Category
Yes
No
No.
115
84
1
Percent
57.5%
42.0%
0.5%
Total
200
100.0%
Yes
57%
Don't
know/No
response
1%
No
42%
7
Q2b-1. What type of specialist have you or someone in your household been to?
Type of Specialist
No.
Percent
Top 6 Responses
Cardiologist
33
17.8%
Orthopedist
24
13.0%
Gastroenterologist
13
7.0%
Oncologist
13
7.0%
Neurologist
12
6.5%
OB/GYN
12
6.5%
All others
78
42.2%
185
100.0%
Total
1
Q2b-2. What type of specialist have you or someone in your household been to
and in which city are they located?
Type of Specialist
Cardiologist
Orthopedist
Gastroenterologist
Oncologist
Neurologist
OB/GYN
Surgeon
City
Fort Smith, AR ( 27); Poteau (2); Tulsa (2); Las Vegas, NV (1);
Talihina (1)
Ft. Smith, AR (18); Tulsa (2); Fayetteville, AR (1); Oklahoma
City (1); Okmulgee (1); Tahlequah (1)
Ft. Smith, AR (8); Poteau (2); Fayetteville, AR (1); Little Rock,
AR (1); Talihina (1)
Ft. Smith, AR (8); Oklahoma City (3); Little Rock, AR (1);
Springdale, AR (1)
Ft. Smith, AR (11); Oklahoma City (1)
Ft. Smith, AR (9); Poteau (2); McAlester (1)
Ft. Smith, AR (7); Poteau (2); Oklahoma City (1); Shawnee (1)
No.
Percent
33
17.8%
24
13.0%
13
7.0%
13
7.0%
12
12
11
6.5%
6.5%
5.9%
Opathamologist
Ft. Smith, AR (6); Fayetteville, AR (1); Rogers, AR (1); Tulsa (1)
9
4.9%
Endocrinologist
Dermatologist
ENT
Internist
Psychiatrist
Urologist
Nephrologist
Rheumatologist
Orthopedic Surgeon
Podiatrist
Pulmonologist
Allergist
Hematologist
Geneticist
Pediatric Cardiologist
Plastic Surgeon
Vascular Surgeon
Ft. Smith, AR (7)
7
6
5
5
5
5
4
4
3
3
3
2
2
1
1
1
1
3.8%
3.2%
2.7%
2.7%
2.7%
2.7%
2.2%
2.2%
1.6%
1.6%
1.6%
1.1%
1.1%
0.5%
0.5%
0.5%
0.5%
Ft. Smith, AR (6)
Ft. Smith, AR (4); Fayetville, AR (1)
Ft. Smith, AR (5)
Ft. Smith, AR (3); Muskogee (1); Van Buren, AR (1)
Ft. Smith, AR (3); Oklahoma City (1); Van Buren, AR (1)
Ft. Smith, AR (2); McAlester (1); Tulsa (1)
Ft. Smith, AR (3); Oklahoma City (1)
Ft. Smith, AR (3)
Ft. Smith, AR (2); Poteau (1)
Ft. Smith, AR (2); Las Vegas, NV (1)
Ft. Smith, AR (1); Muskogee (1)
Ft. Smith, AR (2)
Oklahoma City (1)
Little Rock, AR (1)
Ft. Smith, AR (1)
Ft. Smith, AR (1)
Total
185 100.0%
Some individuals responded more than once.
1
Q3. How many people live in your household?
Response Category
One
Two
Three
Four
Five
Six
Eight
No.
58
76
25
24
12
4
1
Percent
29.0%
38.0%
12.5%
12.0%
6.0%
2.0%
0.5%
Total
200
100.0%
One
29.0%
Two
38.0%
Three
12.5%
Four
12.0%
Five
6.0%
Six
Eight
2.0%
0.5%
0%
10%
20%
30%
40%
50%
11
Q4a. What type of health insurance covers you?
Response Category
Insurance through employer/Previous
employer
All Medicare
Medicare
Medicare Part D
Medicare Advantage
Medicare supplement
Medicare Plan J Self Pay
Self-paid insurance plan
Indian Health Services
All Medicaid
SoonerCare
VA bbenefits
fit
Do not have health insurance
All
Categories
Total
Percent
92
29.8%
57
25
6
24
1
23
17
18.4%
8.1%
1.9%
7.8%
0.3%
7.4%
5.5%
26
17
21
8.4%
5.5%
5 5%
6.8%
309
100.0%
Major
Categories Percent
92
113
29.8%
36.6%
23
17
26
7.4%
5.5%
8.4%
17
21
5.5%
5 5%
6.8%
309 100.0%
9
Q4b. What type of health insurance covers your family?
Response Category
Insurance through employer/Previous employer
All Medicare
Medicare
Medicare Part D
Medicare Advantage
Medicare supplement
Self-paid insurance plan
Indian Health Services
All Medicaid
SoonerCare
VA benefits
Do not have health insurance
Total
All
Major
Categories Percent Categories Percent
37.4%
77 37.4%
77
58 28.2%
30
14.6%
17
8.3%
2
1.0%
9
4.4%
14
6.8%
14
6.8%
15
7.3%
15
7.3%
21 10.2%
21
10.2%
9
4.4%
9
4.4%
12
5.8%
12
5.8%
206 100.0%
206 100.0%
12
Q4c. What insurance companies are you or members
of your household insured by?
Response Category
Blue Cross/Blue Shield
Health Choice
United Healthcare
State Teachers Insurance Plan
Champus/TriCare Program
AARP
Premier Health Care
ALFLAC
Golden Rule
1 Each:
All
Categories
42
20
16
11
6
3
3
2
2
21
Percent
33.3%
15.9%
12.7%
8.7%
4.8%
2.4%
2.4%
1.6%
1.6%
16.7%
126
100.0%
Aetna,, Benefit Planners of Ft. Smith,,
Cigna, Colonial, Delta, Employer Health
Coalition, Equitable, Healthscope,
Humana, Medco, Mercy Health Plan,
Mutual Insurance, Pearl Med,
Pennsylvania Life, Prudential, Shelter,
State of Oklahoma and BMI, State of
Oklahoma Employees Medical Insurance,
Texas International Life, United America,
United Mine Workers
Total
14
Q5. Have you or someone else in your household used
the services of a hospital in the past 24 months?
Response Category
Yes
No
No.
118
81
1
Percent
59.0%
40.5%
0.5%
Total
200
100.0%
Yes
59.0%
Don't
know/No
response
0.5%
No
40.5%
13
Q6. At which hospital(s) were services received?
Response Category
Sparks Regional Medical Center
St. Edwards Mercy Medical Center
Choctaw Nation Hostpital
Hastings Hospital
McAlester Regional Hospital
Sequoyah Memorial Hospital
Cancer Treatment Center of America
INTEGRIS Health
Little Rock Children's Hospital
Mena Regional Health System
Okmulgee Memorial Hospital
OSU Medical Center
St. John Medical Center
Summit Medical Center
University of Arkansas Medical Science Center
Pushmataha Hospital
Veterans Administration Hospital
Name Not Given
Total
Location
Poteau, OK
Ft. Smith, AR
Ft. Smith, AR
Talihina, OK
Tahlequah, OK
McAlester, OK
Sallisaw, OK
Tulsa, OK
Oklahoma City, OK
Little Rock, AR
Mena, AR
Okmulgee, OK
Tulsa, OK
Tulsa, OK
Van Buren, AR
Little Rock, AR
Antlers, OK
Fayetteville, AR
Corpus Christi, TX
No.
63
33
32
9
2
2
2
1
1
1
1
1
1
1
1
1
1
1
1
2
Percent
40.1%
21.0%
20.4%
5.7%
1.3%
1.3%
1.3%
0.6%
0.6%
0.6%
0.6%
0.6%
0.6%
0.6%
0.6%
0.6%
0.6%
0.6%
0.6%
1.3%
157
100.0%
15
Q7. You mentioned that you or someone else in your household
received care at a hospital other than Eastern Oklahoma
Medical Center, why did you or your family member
choose this/these hospital(s)?
Response Category
Specialty physician
Where my physician works
Better service
Closer/convenient location
Insurance reasons
Better equipment
Overall very good hospital
No.
29
25
24
20
8
8
1
1
Percent
25.0%
21.6%
20.7%
17.2%
6.9%
6.9%
0.9%
0.9%
Total
116
100.0%
Some respondents
p
answered more than once.
25.0%
Specialty physician
21.6%
Where my physician works
20.7%
Better service
17.2%
0%
10%
20%
30%
40%
50%
16
Q8a. What hospital services were used at the hospital
other than Eastern Oklahoma Medical Center?
Response Category
All Diagnostic Imaging
X-ray (Radiology)
CT Scan
MRI
Ultrasound
Mammogram
Laboratory (blood) tests
Specialty physician
Inpatient surgery
Inpatient stay
Emergency room
Outpatient surgery
Respiratory therapy
Physical therapy
Birthing services
Dietary services/Diabetic counseling
Bone density
Infusion therapy
Kidney dialysis
Pediatrics
Subcategories All Categories
90
47
19
18
4
2
51
33
30
29
27
10
7
6
2
2
1
1
1
1
Percent
30.9%
291
100.0%
Total
17.5%
11.3%
10.3%
10.0%
9.3%
3.4%
2.4%
2.1%
0.7%
0.7%
0.3%
0.3%
0.3%
0.3%
17
Q8b. How satisfied were you or someone in your household with the
services you received at this hospital? Would you say that you were…
Response Category
Satisfied
Dissatisfied
Total
No.
68
6
1
Percent
90.7%
8.0%
1.0%
75
99.7%
Satisfied
91.0%
Don't know/No
response
1.0%
Dissatisfied
8.0%
18
Q8c. What could Eastern Oklahoma Medical Center do to attract
your business in the future?
Responses
Improve quality of physicians
Offer more services
Provide more physicians
Improve service of administration/staff
Install better equipment/technology
Improve friendliness of staff
Offer a cleaner/attractive facility
Shorter waiting times
Better public relations
Less turnover in personnel
Accept more types of insurance plans
No.
35
22
17
13
9
8
6
5
3
1
1
1
2
Percent
28.5%
17.9%
13.8%
10.6%
7.3%
6.5%
4.9%
4.1%
2.4%
0.8%
0.8%
0.8%
1.6%
Total
123
100.0%
19
Q9. What hospital services were used at Eastern
Oklahoma Medical Center?
Responses
All Diagnostic Imaging
Radiology
CT Scan
MRI
Ultrasound
24 Hour emergency care
Laboratory
General acute care
Outpatient surgery
Respiratory services
General surgery
OB/GYN
Blood pressure monitoring
Physical therapy
Subcategories
Total
All Categories
53
Percent
30.8%
42
34
18
9
8
4
2
1
1
24.4%
19.8%
10.5%
5.2%
4.7%
2.3%
1.2%
0.6%
0.6%
172
100.0%
32
10
7
4
20
Q10. Please rank on a scale from 1 -10 (where 1 = very poor, 10 = excellent) how you
how you feel about the following…
Response Category
Very poor
1-2
3-4
5-6
7-8
Excellent
Total
9-10
Respondents
4
8
8
14
29
63
7
7
11
18
20
63
3
6
12
17
25
63
Services provided by the administrative staff
7
5
12
14
25
63
Very Poor
1-2
3-4
5-6
7-8
Excellent
9-10
Services provided by the administrative
staff
0%
20%
40%
60%
80%
100%
21
Q11a-1. How satisfied were you or someone in your household
with the services you received at Eastern Oklahoma
Medical Center? Would you say you were…
Response Category
Satisfied
Dissatisfied
Total
No.
42
21
Percent
66.7%
33.3%
63
100.0%
Satisfied
66.7%
Dissatisfied
33.3%
22
Q11a-2. How satisfied were you or someone in your household with
the services you received at Eastern Oklahoma Medical Center?
Compared to Other Oklahoma Communities
Survey Area
Satisfied
Dissatisfied
No Response
66.7%
84.5%
66.7%
97.1%
33.3%
12.1%
33.3%
2.9%
0.0%
3.5%
0.0%
0.0%
Other Surveys Low Range
Other Surveys High Range
Eastern Oklahoma
Medical Center
Other Surveys
Averages
Other Surveys Low
Range
Other Surveys High
Range
0%
20%
Satisfied
40%
60%
Dissatisfied
80%
100%
No Response
23
Q11b-1. Why do you say that you are satisfied with the services you
received at Eastern Oklahoma Medical Center?
Response
Resolved medical issue(s)
Good treatment/care
Satisfied with doctors/physician assistants/nurses
Service was good
Satisfied, because the services were local and personal
Satisfied, no reason given
Short waiting time
Satisfied, but concerned about staff qualifications
Satisfied, but concerned about administration/paperwork
Total
No.
8
7
6
6
5
4
3
2
1
Percent
19.0%
16.7%
14.3%
14.3%
11.9%
9.5%
7.1%
4.8%
2.4%
42
100.0%
Q11b-2. Why do you say that you are dissatisfied with the services you
received at Eastern Oklahoma Medical Center?
Response
Concerned with overall care/cleanliness
Incompetent/uncaring medical professionals
Long wait
Billing/administrative problems
Disparity of skill between physicians
Total
No.
9
7
3
1
1
Percent
42.9%
33.3%
14.3%
4.8%
4.8%
21
100.0%
24
Q12. Please tell us what you like about
Eastern Oklahoma Medical Center.
Response Category
Hospital personnel
Cafeteria/Food/Dining
Acceptance of insurance/ Medicare/ Medicaid
Cleanliness
Variety of services offered
Everything
Timeliness
No.
74
49
34
17
7
6
4
3
3
1
1
Percent
37.2%
24.6%
17.1%
8.5%
3.5%
3.0%
2.0%
1.5%
1.5%
0.5%
0.5%
Total
199
100.0%
37.2%
24.6%
17.1%
8.5%
Hospital personnel
0%
3.5%
10%
20%
30%
40%
25
Q13. Please tell us what you would change about
Eastern Oklahoma Medical Center.
Response Category
Increase number of physicians
Outdated facilities
Improve doctors and staff/More professionalism
No changes needed
Waiting periods/Timeliness
Prices are too high
Difficulty getting an appointment
Cleanliness
Improve administration
Better public image
Distance too far away
Distance-too
Increase the number of staff/nurses
Low income clinic
No.
75
57
37
26
15
13
12
7
6
5
5
3
2
2
1
1
Percent
28.1%
21.3%
13.9%
9.7%
5.6%
4.9%
4.5%
2.6%
2.2%
1.9%
1.9%
1.1%
0.7%
0 7%
0.7%
0.4%
0.4%
Total
267
100.0%
28.1%
Increase number of physicians
21.3%
13.9%
0%
10%
20%
30%
40%
26
Q14. Does Eastern Oklahoma Medical Center offer the following services?
Number of Responses
Service
CT Services
Yes
Percent of Total
Don’t
Know Total
No
Yes
Don’t
Know
No
Total
92
9
99
200
46.0%
4.5%
49.5%
100.0%
144
11
45
200
72.0%
5.5%
22.5%
100.0%
87
13
100
200
43.5%
6.5%
50.0%
100.0%
102
14
84
200
51.0%
7.0%
42.0%
100.0%
Nuclear Medicicne
96
18
86
200
48.0%
9.0%
43.0%
100.0%
OB/GYN
16
37
147
200
8.0%
18.5%
73.5%
100.0%
Outpatient Surgery Services
120
15
65
200
60.0%
7.5%
32.5%
100.0%
Physical Therapy Services
124
12
64
200
62.0%
6.0%
32.0%
100.0%
General Surgery
Home Health Services
MRI Services
27
Q15. In addition to the services listed above, are there any other services
you would like to see offered at Eastern Oklahoma Medical Center?
Responses
No additions
Cardiologist
Orthopedist
Oncologist
Better skilled physicians, more physicians in general
OB/GYN
Urologist
Surgeons
Will not use regardless
Dermatologist
ER physicians
Financial assistance
Hematologist
Home Health/Transportation to hospital
Anesthesiologist
Cosmetic surgeon
Endocrinologist
Gastroenterologist
Herbal/Natural medicine
Internist
Medical supplies
Mental Health/Rehabilitation center
Nutrition
Opthalmologist
Otolaryngologist
Pulmonologist
Radiologist
Wellness Center
No.
54
27
15
13
7
5
5
4
3
2
2
2
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
71
Percent
23.7%
11.8%
6.6%
5.7%
3.1%
2.2%
2.2%
1.8%
1.3%
0.9%
0.9%
0.9%
0.9%
0.9%
0.4%
0.4%
0.4%
0.4%
0.4%
0.4%
0.4%
0.4%
0.4%
0.4%
0.4%
0.4%
0.4%
0.4%
31.1%
Total
228
100.0%
28
Q16a. Which newspaper do you read on a regular basis?
Response Category
Poteau Daily News
Ft. Smith Southwest Times Record
Heavener Ledger
The Daily Oklahoman
Tulsa World
The Sequoyah County Times
Talhina American
Spiro Graphic
Latimer County Tribune
Native American Times
Stigler News Sentinel
Stilwell Democrat Journal
USA Today
Wall Street Journal
No.
94
51
19
10
6
5
4
3
1
1
1
1
1
1
24
Percent
42.3%
23.0%
8.6%
4.5%
2.7%
2.3%
1.8%
1.4%
0.5%
0.5%
0.5%
0.5%
0.5%
0.5%
10.8%
Total
222
100.0%
42.3%
Poteau Daily News
Ft. Smith Southwest Times Record
Heavener Ledger
23.0%
8.6%
0% 10% 20% 30% 40% 50% 60%
Choctaw Memorial Hospital Telephone Survey Results
29
Q16b. Which radio station do you listen to MOST OFTEN?
Response Category
99.1 FM
104.7 FM
KKDB FM 95.9 (Classic Rock)
KKRI FM 88.1 (Christian)
KOMS FM 107.3 (Country)
99.9 FM
KZBB FM 97.9 (Alternative)
88.9 FM
KARG FM 91.7 (Religious)
91.3 FM
KPRV 1280 AM (Classic Country)
2 Each: KMAG, KLOV FM, 98.9 FM, 98.7 FM, 97.1 FM,
93.7 FM, 93.4 FM, 89.3 FM, 102.7 FM
1 Each: KTKL FM 88.5 (Christian), KISS 93, 95.7 FM, 90.3
FM 107
9 FM
FM,
107.99 FM
FM, 104
104.33 FM
FM, 103
103.9
FM, 1650 AM
No.
17
13
11
10
8
8
7
6
5
4
3
3
Percent
8.5%
6.5%
5.5%
5.0%
4.0%
4.0%
3.5%
3.0%
2.5%
2.0%
1.5%
1.5%
18
9.0%
8
79
4 0%
4.0%
39.5%
Total
200
100.0%
8.5%
99.1 FM
6.5%
104.7 FM
5.5%
0%
10%
20%
1
Q17. The administration at Eastern Oklahoma Medical Center
is considering setting up an urgent care clinic on Broadway in
Poteau. Would you or someone in your household use
this clinic if it were built?
Response Category
Yes
No
No.
142
34
24
Percent
71.0%
17.0%
12.0%
Total
200
100.0%
Yes
71.0%
Don't know/
No response
12.0%
No
17.0%
1
Q18. Sleep labs are used to treat problems associated with
sleeping (including snoring). Would you or someone in your
household use a sleep lab if it were avaialbe in Poteau?
Response Category
Yes
No
Don't know/No Response
No.
89
99
12
Percent
44.5%
49.5%
6.0%
Total
200
100.0%
No
49.5%
Yes
44.5%
Don't know/
No response
6.0%
1
Q19. What is your age?
Response Category
18-20
21-30
31-40
41-50
51-60
61-70
71-80
81+
No.
4
8
22
34
48
40
27
17
Percent
2.0%
4.0%
11.0%
17.0%
24.0%
20.0%
13.5%
8.5%
Total
200
100.0%
2.0%
18-20
4.0%
21-30
11.0%
31-40
17.0%
41-50
24.0%
51-60
20.0%
61-70
13.5%
71-80
8.5%
81+
0%
5%
10%
15%
20%
25%
30%
33
Q20. What is your ethnicity?
Response Category
Caucasian
Native American
Native American/Caucasian
African American
Hispanic
No.
169
20
6
2
2
1
Percent
84.5%
10.0%
3.0%
1.0%
1.0%
0.5%
Total
200
100.0%
Caucasian
84.5%
Native American
10.0%
Native
American/Caucasian
3.0%
African American
1.0%
Hispanic
1.0%
0%
20%
40%
60%
80%
100%
34
Q21. What is your annual household income?
Response Category
Less than $10,000
$10,000 to $14,999
$15,000 to $24,999
$25,000 to $34,999
$35,000 to $49,999
$50,000 to $74,999
$75,000 to $99,999
$100,000 to $149,999
$150,000 to $199,999
$200,000 or more
No.
30
21
20
18
25
28
14
12
2
5
25
Percent
15.0%
10.5%
10.0%
9.0%
12.5%
14.0%
7.0%
6.0%
1.0%
2.5%
12.5%
Total
200
100.0%
15.0%
Less than $10,000
10.5%
$10,000 to $14,999
10.0%
$15,000 to $24,999
9.0%
$25,000 to $34,999
12.5%
$35,000 to $49,999
14.0%
$50,000 to $74,999
7.0%
$75,000 to $99,999
6.0%
$100,000 to $149,999
0%
5%
10%
15%
20%
35
Q22. What is your gender?
Response Category
Female
Male
No.
157
42
1
Percent
78.5%
21.0%
0.5%
Total
200
99.5%
Female 78.5%
Don't know/No
response
0.5%
Male
21.0%
36

Eastern Oklahoma Medical Center Medical Service Area Telephone

Transcription

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