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MANAGED SERVICES MONTHLY ACTIVITY REPORT
MANAGED SERVICES MONTHLY ACTIVITY REPORT August 2008 Anexeon LLC 6883A W Charleston Blvd,Las Vegas , NV 89117 , United States of America CONFIDENTIAL REPORT Page 1 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 This document provides Acme Insurance Management Team with a detailed service report provided by Anexeon LLC for August 2008. The following sections are included : PREVENTIVE MAINTENANCE ACTIVITY This report details the preventive maintenance work carried out for computers where the DPMA is installed. Desktop computing represents a substantial investment for today's businesses. Regular preventive maintenance keeps the desktop environment secure against internet attacks. The following preventive maintenance activities are carried out at regular intervals : ● ● ● Antivirus updates: Checks whether the desktop has the latest antivirus definition updates. Antivirus programs must update themselves regularly to stay effective against new viruses. Spyware management: Removes spy-ware that can slow down your computer, displays annoying pop-up ads, changes Internet settings, or uses your private information without your consent. Temporary file deletion: Removes unused files from your system allowing Windows to run faster and free up valuable hard disk space. SECURITY PATCH MANAGEMENT ACTIVITY There have been several widely publicized attacks and vulnerabilities related to Microsoft software. Many organizations with proactive Microsoft patch management in place were not affected by these attacks or vulnerabilities. They acted on information Microsoft made available previous to the attacks. This report provides information regarding the Microsoft security patch update process carried out at your site along the status of security hot-fixes. BACKUP MONITORING Backup operations are complex and volatile making it difficult for companies to understand their true backup success rate, and more importantly, their recoverability. As a result, companies are exposed to substantial business risk from lost data, leaving their IT departments scrambling to identify, troubleshoot and remediate sources of failure between backup windows. This report provides a concise summary regarding the backup success, backup failures, root causes for failure and backup performance. SERVER MONITORING This report provides information regarding the health of your servers. Server health monitoring identifies and eliminates conditions that could compromise server productivity. This report documents a server's core health parameters in a concise and simple layout without going into technical details. Servers are very important to a business environment. This report displays how fast servers respond and server availability. DEVICE MONITORING This report provides information regarding devices setup under Device monitoring (SNMP and ICMP). It shows device availability and a response time analysis i.e., the average response time for the device. Additionally, the report provides an interface utilization analysis i.e., for inbound and outbound traffic of the devices under monitoring. WORK STATUS This report provides a detailed summary of work performed at your location for all desktop and server machines. Each service request is documented with a non technical description, the time taken to resolve the issue, and if the service request required an on-site visit. CONFIDENTIAL REPORT Page 2 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 OVERVIEW OF DEVICES UNDER MANAGEMENT System Classification Total Servers Total Devices Total Desktops 3 0 17 Server Details Server Name IP Address BBSRVR 192.168.16.12 ICDATA1 192.168.0.222, 192.168.16.13 ICSRVR1 192.168.16.109, 192.168.16.10 Operating System Service Pack Microsoft Windows 2000 Advanced Server Service Pack 4 Microsoft(R) Windows(R) Server 2003, Standard Edition Microsoft(R) Windows(R) Server 2003 for Small Business Server Service Pack 2 Service Pack 2 Desktop Details Operating System Service Pack System Count Microsoft Windows XP Professional Service Pack 2 13 Microsoft Windows XP Professional Service Pack 3 4 CONFIDENTIAL REPORT Page 3 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Desktop Operating System Service Pack Graph CONFIDENTIAL REPORT Page 4 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 PREVENTIVE MAINTENANCE ACTIVITY - ANTIVIRUS UPDATES Description Checks whether the desktop has the latest antivirus definition updates. Antivirus programs must update themselves regularly to stay effective against new viruses. ■ Success ■ Failure ■ Not Supported / Not Installed ■ Info Not Available SERVER System / Day BBSRVR ICDATA1 ICSRVR1 IP Address 192.168.16.12 192.168.0.222, 192.168.16.13 192.168.16.109, 192.168.16.10 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ DESKTOP System / Day 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 755-01 192.168.16.132 IP Address ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 755-03 192.168.16.141 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 755-04 192.168.16.144 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 755-05 192.168.16.129 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 755-06 192.168.16.145 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 755-07 192.168.16.147 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 755-08 192.168.16.143 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 755-09 192.168.16.117 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 755-10 192.168.16.119 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 192.168.16.137, BRIAN-RW 192.168.16.142 192.168.16.134, CLARA-RW 192.168.16.138 CLARA_LAP 192.168.1.5 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ FILEROOM 192.168.16.114 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ GRACE-LP 192.168.16.146 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ CONFIDENTIAL REPORT Page 5 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 PREVENTIVE MAINTENANCE ACTIVITY - ANTIVIRUS UPDATES - List of Systems where Antivirus found to be Not Supported Category System Name IP Address DESKTOP 755-03 192.168.16.141 DESKTOP 755-04 192.168.16.144 DESKTOP 755-07 192.168.16.147 DESKTOP 755-08 192.168.16.143 DESKTOP 755-09 192.168.16.117 DESKTOP 755-10 192.168.16.119 CONFIDENTIAL REPORT Antivirus Found Page 6 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 List of Antivirus supported By ITSupport247 Version Vendor AVG 7.5 AVG Free Edition CA eTrustAntivirus 7.1 CA eTrustITM Agent 8.1 CA eTrustITMAgent 8.0 McAfee Managed VirusScan McAfee VirusScan Enterprise 7.0 McAfee VirusScan Enterprise 7.1 McAfee VirusScan Enterprise 8.0 McAfeeVirusScan 4.5 Norton AntiVirus 10.0 Norton AntiVirus 14.0 Norton AntiVirus 2001 8.0 Norton AntiVirus 2002 Norton AntiVirus 2003 9.0 Norton AntiVirus 2004 10.0 Norton AntiVirus 2006 12.0 Norton AntiVirus 2006 12.2 Norton AntiVirus Corporate Edition 7.6 Norton AntiVirus Corporate Edition 7.5 Norton AntiVirus Corporate Edition 7.6 Norton AntiVirus2005 11.5 Symantec AntiVirus 0.1 Symantec AntiVirus 8.0 Symantec AntiVirus 8.1 CONFIDENTIAL REPORT Page 7 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 List of Antivirus supported By ITSupport247 Version Vendor Symantec AntiVirus 8.1 Symantec AntiVirus 10.0 Symantec AntiVirus 9.0 Trend Micro Client/Server Security Agent:7.6 8.0 Trend Micro OfficeScan Client Trend Micro PC-cillin Internet Security 12 Trend Micro PC-cillin Internet Security 14 Trend Micro PC-cillin Internet Security 2005 Trend Micro PC-cillin Internet Security 2006 Trend Micro PC-cillin Internet Security 2007 CONFIDENTIAL REPORT Page 8 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 PREVENTIVE MAINTENANCE ACTIVITY - ANTIVIRUS UPDATES - List of Systems where Antivirus found Missing Category System Name IP Address DESKTOP 755-03 192.168.16.141 DESKTOP 755-04 192.168.16.144 DESKTOP 755-07 192.168.16.147 DESKTOP 755-08 192.168.16.143 DESKTOP 755-09 192.168.16.117 DESKTOP 755-10 192.168.16.119 CONFIDENTIAL REPORT Page 9 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 List of Antivirus searched during the scanning process AVG 7.5 AVG Anti-Virus AVG Free AVG Free Edition BitDefender 8 Free Edition BitDefender Antivirus BitDefender Business Client BitDefender Client BitDefender for File Servers BitDefender Free Edition BitDefender Internet Security BitDefender Security for Windows Servers BitDefender Total Security CA eTrust Antivirus CA eTrustITM Agent ClamWin Free Antivirus Command Antivirus eScan Corporate for MailScan eScan Corporate for windows ETrust EZ Antivirus eTrust InoculateIT EZ Antivirus F-Prot F-Secure GFI MailSecurity for Exchange/SMTP CONFIDENTIAL REPORT Page 10 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 List of Antivirus searched during the scanning process Kaspersky Anti-Virus Kaspersky Internet Security McAfee Managed VirusScan McAfee SecurityCenter McAfee Total Protection Agent Service McAfee Total Protection for Small Business McAfee Virus McAfee VirusScan Enterprise NOD32 Antivirus Norton Antivirus Norton Internet Security Norton Security Centre Panda PC-cillin 2003 Server Protect Information Server ServerProtect Normal Server Sophos Anti-Virus Symantec AntiVirus Symantec Client Security Trend Micro Antivirus TREND MICRO Client/Server Security Agent Trend Micro OfficeScan Client Trend Micro OfficeScan Corporate Edition Trend Micro PC-cillin Internet Security Trend PC-cillin CONFIDENTIAL REPORT Page 11 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 List of Antivirus searched during the scanning process VirusBuster CONFIDENTIAL REPORT Page 12 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 PREVENTIVE MAINTENANCE ACTIVITY - SPYWARE MANAGEMENT Description Spyware management removes spyware that can slow down your computer, displays annoying pop-up ads, changes Internet settings, or uses your private information without your consent. Note :- Blank data represents information not available. ■ System / Week IP Address Severe ■ High ■ Elevated ■ Moderate ■ Low (highest threat found for the week) Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 (8/1/2008 to 8/2/2008) (8/3/2008 to 8/9/2008) (8/10/2008 to 8/16/2008) (8/17/2008 to 8/23/2008) (8/24/2008 to 8/30/2008) (8/31/2008 to 8/31/2008) 755-01 192.168.16.132 755-03 192.168.16.141 6■ 37 ■ 29 ■ 47 ■ 25 ■ 0 2■ 13 ■ 16 ■ 755-04 192.168.16.144 67 ■ 13 ■ 43 ■ 73 ■ 755-05 192.168.16.129 2■ 755-06 192.168.16.145 12 ■ 18 ■ 21 ■ 17 ■ 52 ■ 15 ■ 3■ 755-07 192.168.16.147 9■ 17 ■ 33 ■ 17 ■ 16 ■ 7■ 755-08 192.168.16.143 755-09 192.168.16.117 0 47 ■ 35 ■ 33 ■ 37 ■ 0 0 0 0 755-10 192.168.16.119 BRIAN-RW 192.168.16.137, 192.168.16.142 0 29 ■ 20 ■ 14 ■ 30 ■ 1■ 15 ■ 27 ■ 0 27 ■ BRIAN_LAP 192.168.16.125 CLARA-RW 192.168.16.134, 192.168.16.138 CLARA_LAP 192.168.1.5 0 1■ 0 6■ 10 ■ 3■ 11 ■ FILEROOM 192.168.16.114 GRACE-LP 192.168.16.146 13 ■ 86 ■ 58 ■ 61 ■ 52 ■ 0 0 68 336 248 253 370 15 ■ 1■ 0 0 0 1■ 33 ■ SCANSTATION01 192.168.16.122 SX280-J3QL771 192.168.16.127 Total 1 PREVENTIVE MAINTENANCE ACTIVITY - SPYWARE THREAT LEVEL ANALYSIS ■ Threat / Week ■ LOW Severe ■ High ■ Elevated ■ Moderate ■ Low Week 1 (8/1/2008 to 8/2/2008) Week 2 (8/3/2008 to 8/9/2008) Week 3 (8/10/2008 to 8/16/2008) Week 4 (8/17/2008 to 8/23/2008) Week 5 (8/24/2008 to 8/30/2008) Week 6 (8/31/2008 to 8/31/2008) 68 336 248 253 370 1 CONFIDENTIAL REPORT Page 13 of 42 Managed Services Monthly Activity Report August 2008 CONFIDENTIAL REPORT Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Page 14 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 PREVENTIVE MAINTENANCE ACTIVITY - SPYWARE THREAT NAME ANALYSIS Threat Name / Week Threat Type Cookie (General) Cookie a.websponsors (General) Cookie ad.yieldmanager (General) Cookie adrevolver (General) Cookie Adserver (General) Cookie AdsRemote.Scripps.com (General) Cookie Advertising.com (General) Cookie Ajan 1.0 (General) Cookie ATDMT.com (General) Cookie Bizrate (General) Cookie Bluestreak.com (General) Cookie Bravenet.com (General) Cookie BS.Serving-Sys (General) Cookie BurstNet.com (General) Cookie casalemedia.com (General) Cookie CGI-Bin (General) Cookie Clickability.com (General) Cookie Com.com (General) Cookie CoreMetrics.com (General) Cookie DealTime (General) Cookie dedmazai.com (General) Potentially Desktop Weather Unwanted Program Cookie DoubleClick (General) Cookie FastClick.com (General) Cookie GeoCities (General) Cookie Hitbox.com (General) Cookie hitslink.com (General) Cookie IndexTools.com (General) Cookie Mediaplex.com (General) Cookie One-Time-Offer (General) Cookie Overture.com (General) Cookie PointRoll.com (General) Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 (8/1/2008 to 8/2/2008) (8/3/2008 to 8/9/2008) (8/10/2008 to 8/16/2008) (8/17/2008 to 8/23/2008) (8/24/2008 to 8/30/2008) (8/31/2008 to 8/31/2008) 247RealMedia.com 1 1 1 5 1 5 26 16 19 28 2 18 12 14 18 1 2 3 2 5 1 7 28 20 18 31 2 8 36 28 28 42 1 3 11 8 7 5 9 9 8 7 2 1 5 9 1 6 3 4 7 1 7 4 1 5 1 1 1 7 2 2 1 2 1 1 3 5 3 12 12 8 35 27 23 41 3 8 9 6 10 1 1 5 6 3 8 4 1 1 1 1 3 18 12 11 14 6 1 4 3 12 11 8 17 1 2 CONFIDENTIAL REPORT Page 15 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 PriceBandit QuestionMarket.com RealMedia.com Cookie (General) Cookie (General) Cookie (General) 5 20 14 15 20 3 17 14 14 20 1 6 5 5 11 CONFIDENTIAL REPORT Page 16 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 PREVENTIVE MAINTENANCE ACTIVITY - SPYWARE THREAT NAME ANALYSIS Threat Name / Week Threat Type Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 (8/1/2008 to 8/2/2008) (8/3/2008 to 8/9/2008) (8/10/2008 to 8/16/2008) (8/17/2008 to 8/23/2008) (8/24/2008 to 8/30/2008) (8/31/2008 to 8/31/2008) Ru4.com Cookie (General) SexTracker.com Cookie (General) 1 1 1 1 2 Stat.Onestat Cookie (General) statcounter.com Cookie (General) 3 Trafficmp.com Cookie (General) 2 9 2 3 2 9 7 TribalFusion.com Cookie (General) 2 15 9 11 11 14 WindowsMedia Cookie (General) 3 2 1 Zedo Cookie (General) 3 10 12 13 1 1 3 CONFIDENTIAL REPORT 20 Page 17 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 PREVENTIVE MAINTENANCE ACTIVITY - WINDOWS TEMPORARY FILE DELETION Description Windows temporary file deletion: Removes unused files from your system allowing Windows to run faster and free up valuable hard disk space. Note:- Blank data represents information not available. Number : Temp File Deleted count Size : Freed Space System / Week IP Address 755-01 192.168.16.132 755-03 192.168.16.141 755-04 192.168.16.144 755-05 192.168.16.129 755-06 192.168.16.145 755-07 192.168.16.147 755-08 192.168.16.143 755-09 192.168.16.117 755-10 192.168.16.119 BRIAN-RW CLARA-RW 192.168.16.137, 192.168.16.142 192.168.16.134, 192.168.16.138 CLARA_LAP 192.168.1.5 FILEROOM 192.168.16.114 GRACE-LP 192.168.16.146 Total Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 (8/1/2008 to 8/2/2008) (8/3/2008 to 8/9/2008) (8/10/2008 to 8/16/2008) (8/17/2008 to 8/23/2008) (8/24/2008 to 8/30/2008) (8/31/2008 to 8/31/2008) 2269 4451 4007 6684 3020 64.96 MB 67.23 MB 47.05 MB 116.58 MB 50.75 MB 1724 989 2624 1618 50.80 MB 18.03 MB 163.08 MB 16.49 MB 4536 7304 2264 8463 11714 85.68 MB 311.64 MB 42.77 MB 96.29 MB 214.66 MB 594 3290 1404 4446 10.68 MB 65.62 MB 18.67 MB 58.80 MB 1086 3590 3856 774 2857 14.43 MB 41.64 MB 79.68 MB 19.99 MB 84.22 MB 1663 5054 3333 5071 2329 37.19 MB 56.22 MB 30.15 MB 54.46 MB 30.41 MB 4474 1321 1641 3047 63.63 MB 16.01 MB 20.70 MB 36.71 MB 87 57 50 443 829 3.03 MB 4.75 MB 3.94 MB 61.53 MB 68.04 MB 120 1757 894 1387 2514 1.21 MB 65.89 MB 26.95 MB 36.13 MB 76.37 MB 1201 1229 6429 3458 17.61 MB 12.53 MB 104.63 MB 108.63 MB 605 117 296 509 189 5.17 MB 1.67 MB 4.86 MB 13.72 MB 2.45 MB 1128 1057 3633 6564 18.87 MB 298.06 MB 44.24 MB 327.77 MB 6873 22329 19783 11864 13180 148.61 MB 404.70 MB 503.23 MB 189.15 MB 268.41 MB 2070 111.34 MB 22232 53143 50145 40864 55765 518.78 MB 1.35 GB 987.16 MB 790.30 MB 1.31 GB CONFIDENTIAL REPORT Page 18 of 42 Managed Services Monthly Activity Report August 2008 CONFIDENTIAL REPORT Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Page 19 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 SECURITY UPDATES Description There have been several widely publicized attacks and vulnerabilities related to Microsoft software. Many organizations with proactive Microsoft Patch management in place were not affected by these attacks, because they acted on information that Microsoft made available previous to the attacks. This report provides information about the security update process carried at your site along with the status of the security hot-fix implementation. Note :- Blank column in graph represent there are no Missing Security Updates found for these month. CONFIDENTIAL REPORT Page 20 of 42 Managed Services Monthly Activity Report August 2008 CONFIDENTIAL REPORT Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Page 21 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 SECURITY UPDATES - OVERALL ANALYSIS OF SECURITY UPDATES CONFIDENTIAL REPORT Page 22 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 BACKUP MONITORING - BACKUP JOB ANALYSIS (Success / Failure) Description The complexity and volatility of backup operations make it difficult for companies to understand their true backup success rate, and more importantly, the recoverability of their data. As a result, companies are exposed to substantial business risk from lost data, leaving their IT departments scrambling to identify, troubleshoot and remedy sources of failure before the next backup window. The purpose of this report is to provide a concise document about the backup success, failures, root causes and performance. ■ Success ■ Failed ■ Cancelled Server Name: ICDATA1 ( IP Address: 192.168.0.222,192.168.16.13 ) Job Name Days 01 02 03 04 05 06 07 08 ■ ■ ■ ■ ■ 09 10 11 12 13 14 15 ■ ■ ■ ■ ■ 16 17 18 19 20 21 22 ■ ■ ■ ■ ■ 23 24 25 26 27 28 29 30 31 ■ ■ ■ RIM Complete ViewWise RIM Daily ViewWise ■ ■ CONFIDENTIAL REPORT ■ Page 23 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 BACKUP MONITORING - BACKUP JOB TIME ANALYSIS Time Analysis graph for ICDATA1 CONFIDENTIAL REPORT Page 24 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 CRITICAL SERVER/DEVICES AVAILABILITY OVERVIEW - UPTIME CHART CONFIDENTIAL REPORT Page 25 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 AVAILABILITY IP Address Device Name Availability ( %) BBSRVR 192.168.16.12 99.94 ICDATA1 192.168.0.222, 192.168.16.13 99.90 ICSRVR1 192.168.16.109, 192.168.16.10 99.97 CONFIDENTIAL REPORT Page 26 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 SERVER MONITORING - CPU UTILIZATION ACROSS MONITORED SERVERS Description A server that's too busy may be unable to satisfactorily respond to client requests. That translates into unhappy users. The simplest measure of a system's busyness is monitoring and measuring processor time, which measures the total utilization of your processor by all running processes. Consistent processor utilization above 80% needs to be investigated. CONFIDENTIAL REPORT Page 27 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 CPU Utilization Good Warning Error Min ( %) Max ( %) BBSRVR 192.168.16.12 1.00 14.00 6.42 ICDATA1 192.168.0.222, 192.168.16.13 3.00 61.00 8.06 ICSRVR1 192.168.16.109, 192.168.16.10 0.00 20.00 0.23 Device Name IP Address CONFIDENTIAL REPORT Average ( %) Page 28 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 SERVER MONITORING - MEMORY UTILIZATION ACROSS MONITORED SERVERS Description The utilization of memory can be a difficult resource to interpret. Some application such as Microsoft Exchange Server and Microsoft SQL Server will use as much physical memory as is available, so when viewing Memory Utilization on these devices, Page file (Swap) utilization is more indicative of issues. Overall, excessively high utilization of both physical memory and Swap indicates a need for memory upgrades in the servers. CONFIDENTIAL REPORT Page 29 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 Memory Utilization Good Warning Error Min ( %) Max ( %) ICSRVR1 192.168.16.109, 192.168.16.10 27.00 65.00 50.94 ICDATA1 192.168.0.222, 192.168.16.13 44.00 86.00 74.03 BBSRVR 192.168.16.12 44.00 61.00 55.26 Device Name IP Address CONFIDENTIAL REPORT Average ( %) Page 30 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 SERVER MONITORING - PAGE FILE (SWAP) UTILIZATION ACROSS MONITORED SERVERS Description Virtual memory / paging is a system where computer code and data can be swapped to and from a file on the hard drive. This allows the operating system to use more memory than what is available in physical memory. Unused 'pages' of computer memory can be swapped to the page file (or swap file), and then Windows can allocate the memory that was swapped to other programs. Windows makes efficient use of virtual memory. For example, if a program is sitting in the background in an idle state, Windows will automatically move the program's unused code and data memory pages to the page file. Then, when the program becomes active again, Windows loads the code and data back. Paging frees up physical memory on the system and lets more processes execute. When a process needs code or data that was swapped to the hard disk, the system puts that code or data back into physical memory and transfers other information to the hard disk if necessary. Too much page swapping will induce load on the disk I/O as transferring data from disk to RAM is expensive. CONFIDENTIAL REPORT Page 31 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 Page File (Swap) Utilization Good Warning Error Min ( %) Max ( %) BBSRVR 192.168.16.12 0.00 6.00 0.42 ICDATA1 192.168.0.222, 192.168.16.13 0.00 23.00 9.97 ICSRVR1 192.168.16.109, 192.168.16.10 1.00 2.00 1.23 Device Name IP Address CONFIDENTIAL REPORT Average ( %) Page 32 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 SERVER MONITORING - DISK I/O ACROSS MONITORED SERVERS Description Monitoring Disk I/O shows you what percentage of the time the hard disk is busy. An average value of 90% or above indicates that the hard disk can’t keep up with the demand. This could be due to a hard disk that is too slow, or it could be caused by excessive paging. CONFIDENTIAL REPORT Page 33 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 Disk I/O Good Warning Error Min ( %) Max ( %) BBSRVR 192.168.16.12 0.00 30.00 2.45 ICDATA1 192.168.0.222, 192.168.16.13 0.00 100.00 3.52 ICSRVR1 192.168.16.109, 192.168.16.10 0.00 100.00 7.97 Device Name IP Address CONFIDENTIAL REPORT Average ( %) Page 34 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 SERVER MONITORING - DISK USAGE ACROSS MONITORED SERVERS Description Low free space means upcoming problems, like the inability to receive mail (for mail servers) or the inability to store new files (for file servers). Shortage on disk space does not (necessarily) come in an instant. Typically, free space decreases by a little every day. The consolidated disk usage graph gives a snapshot of space utilization across all servers for the monitored time frame. CONFIDENTIAL REPORT Page 35 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 Disk Usage Good Warning Error Min ( %) Max ( %) ICSRVR1 192.168.16.109, 192.168.16.10 29.00 34.00 32.16 ICDATA1 192.168.0.222, 192.168.16.13 20.00 99.00 91.45 BBSRVR 192.168.16.12 42.00 42.00 42.00 Device Name IP Address CONFIDENTIAL REPORT Average ( %) Page 36 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 PERFORMANCE ANALYSIS OF INDIVIDUAL SERVERS CONFIDENTIAL REPORT Page 37 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 Resource Name : ICSRVR1 Day/Category CPU Utilization (%) Memory Utilization (%) Disk I/O (%) Disk Usage (%) Page File (Swap) Utilization (%) Aug - 1 1.00 47.00 7.00 30.00 2.00 Aug - 2 0.00 32.00 4.00 32.00 1.00 Aug - 3 0.00 43.00 11.00 32.00 1.00 Aug - 4 0.00 45.00 5.00 32.00 1.00 Aug - 5 0.00 43.00 11.00 32.00 1.00 Aug - 6 0.00 45.00 12.00 32.00 1.00 Aug - 7 0.00 47.00 11.00 32.00 1.00 Aug - 8 0.00 47.00 5.00 32.00 1.00 Aug - 9 0.00 48.00 7.00 32.00 1.00 Aug - 10 0.00 50.00 2.00 32.00 1.00 Aug - 11 1.00 54.00 12.00 32.00 1.00 Aug - 12 0.00 56.00 12.00 32.00 1.00 Aug - 13 1.00 58.00 12.00 32.00 2.00 Aug - 14 0.00 52.00 8.00 32.00 1.00 Aug - 15 1.00 43.00 9.00 32.00 1.00 Aug - 16 0.00 45.00 0.00 32.00 1.00 Aug - 17 0.00 47.00 3.00 32.00 1.00 Aug - 18 0.00 48.00 7.00 32.00 1.00 Aug - 19 0.00 48.00 7.00 32.00 1.00 Aug - 20 0.00 50.00 7.00 32.00 1.00 Aug - 21 0.00 51.00 8.00 32.00 1.00 Aug - 22 1.00 54.00 11.00 32.00 1.00 Aug - 23 0.00 55.00 7.00 32.00 1.00 Aug - 24 0.00 57.00 7.00 32.00 1.00 Aug - 25 1.00 59.00 13.00 33.00 1.00 Aug - 26 1.00 60.00 11.00 33.00 2.00 Aug - 27 0.00 61.00 8.00 33.00 2.00 Aug - 28 0.00 63.00 7.00 33.00 2.00 Aug - 29 0.00 64.00 9.00 33.00 2.00 Aug - 30 0.00 63.00 7.00 33.00 2.00 Aug - 31 0.00 44.00 7.00 33.00 1.00 CONFIDENTIAL REPORT Page 38 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 PERFORMANCE ANALYSIS OF INDIVIDUAL SERVERS CONFIDENTIAL REPORT Page 39 of 42 Managed Services Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 Resource Name : ICDATA1 Day/Category CPU Utilization (%) Memory Utilization (%) Disk I/O (%) Disk Usage (%) Page File (Swap) Utilization (%) Aug - 1 8.00 74.00 4.00 93.00 9.00 Aug - 2 8.00 69.00 2.00 94.00 7.00 Aug - 3 8.00 53.00 1.00 94.00 0.00 Aug - 4 8.00 67.00 4.00 94.00 0.00 Aug - 5 9.00 77.00 4.00 95.00 3.00 Aug - 6 7.00 74.00 2.00 95.00 6.00 Aug - 7 10.00 76.00 3.00 95.00 9.00 Aug - 8 10.00 76.00 5.00 96.00 12.00 Aug - 9 7.00 83.00 0.00 96.00 13.00 Aug - 10 7.00 84.00 1.00 96.00 13.00 Aug - 11 8.00 77.00 3.00 96.00 16.00 Aug - 12 9.00 75.00 5.00 96.00 18.00 Aug - 13 8.00 73.00 4.00 96.00 21.00 Aug - 14 9.00 63.00 4.00 97.00 14.00 Aug - 15 9.00 65.00 4.00 97.00 0.00 Aug - 16 8.00 79.00 1.00 98.00 0.00 Aug - 17 7.00 80.00 0.00 98.00 0.00 Aug - 18 9.00 75.00 4.00 99.00 3.00 Aug - 19 9.00 72.00 4.00 99.00 7.00 Aug - 20 9.00 76.00 5.00 99.00 9.00 Aug - 21 9.00 73.00 4.00 98.00 12.00 Aug - 22 9.00 75.00 6.00 99.00 16.00 Aug - 23 6.00 76.00 0.00 99.00 16.00 Aug - 24 7.00 79.00 1.00 99.00 16.00 Aug - 25 7.00 80.00 4.00 98.00 18.00 Aug - 26 8.00 67.00 5.00 98.00 13.00 Aug - 27 9.00 74.00 5.00 98.00 14.00 Aug - 28 7.00 78.00 5.00 78.00 16.00 Aug - 29 9.00 77.00 10.00 90.00 21.00 Aug - 30 7.00 69.00 9.00 35.00 6.00 Aug - 31 5.00 79.00 0.00 20.00 1.00 CONFIDENTIAL REPORT Page 40 of 42 Managed Services Monthly Activity Report August 2008 Acme Insurance 9033 W. Anexeon Ave. Las Vegas, NV 89117 PERFORMANCE ANALYSIS OF INDIVIDUAL SERVERS CONFIDENTIAL REPORT Page 41 of 42 Managed Services InsurCorp 9033 W. Anexeon Ave. Las Vegas, NV 89117 Monthly Activity Report August 2008 Resource Name : ICDATA1 Day/Category CPU Utilization (%) Memory Utilization (%) Disk I/O (%) Disk Usage (%) Page File (Swap) Utilization (%) Aug - 1 8.00 74.00 4.00 93.00 9.00 Aug - 2 8.00 69.00 2.00 94.00 7.00 Aug - 3 8.00 53.00 1.00 94.00 0.00 Aug - 4 8.00 67.00 4.00 94.00 0.00 Aug - 5 9.00 77.00 4.00 95.00 3.00 Aug - 6 7.00 74.00 2.00 95.00 6.00 Aug - 7 10.00 76.00 3.00 95.00 9.00 Aug - 8 10.00 76.00 5.00 96.00 12.00 Aug - 9 7.00 83.00 0.00 96.00 13.00 Aug - 10 7.00 84.00 1.00 96.00 13.00 Aug - 11 8.00 77.00 3.00 96.00 16.00 Aug - 12 9.00 75.00 5.00 96.00 18.00 Aug - 13 8.00 73.00 4.00 96.00 21.00 Aug - 14 9.00 63.00 4.00 97.00 14.00 Aug - 15 9.00 65.00 4.00 97.00 0.00 Aug - 16 8.00 79.00 1.00 98.00 0.00 Aug - 17 7.00 80.00 0.00 98.00 0.00 Aug - 18 9.00 75.00 4.00 99.00 3.00 Aug - 19 9.00 72.00 4.00 99.00 7.00 Aug - 20 9.00 76.00 5.00 99.00 9.00 Aug - 21 9.00 73.00 4.00 98.00 12.00 Aug - 22 9.00 75.00 6.00 99.00 16.00 Aug - 23 6.00 76.00 0.00 99.00 16.00 Aug - 24 7.00 79.00 1.00 99.00 16.00 Aug - 25 7.00 80.00 4.00 98.00 18.00 Aug - 26 8.00 67.00 5.00 98.00 13.00 Aug - 27 9.00 74.00 5.00 98.00 14.00 Aug - 28 7.00 78.00 5.00 78.00 16.00 Aug - 29 9.00 77.00 10.00 90.00 21.00 Aug - 30 7.00 69.00 9.00 35.00 6.00 Aug - 31 5.00 79.00 0.00 20.00 1.00 CONFIDENTIAL REPORT Page 40 of 42
