Newsletter - Pacrim Hospitality Services Inc.

Transcription

Newsletter
April, 2014
HIGHLIGHTS
Page
WHAT’S NEW AND NEWSWORTHY
2
GIVING BACK TO OUR COMMUNITIES
5
AWARDS & RECOGNITION
7
WHAT’S HAPPENING IN YOUR HOTEL
14
NEW APPOINTMENTS
17
WHAT OUR GUESTS ARE SAYING
19
INTERGY
21
WHAT’S NEW & NEWSWORTHY
On April 14, 2014 IHG and Maplewood Hotels & Resorts
Announced it will be Developing 15 New-Build Candlewood Suites
in Canada
InterContinental Hotels Group (IHG) [LON: IHG, NYSE: IHG (ADRs)] and Maplewood Hotels & Resort announced
on April 14, 2014 plans to develop 15 new-build Candlewood Suites® properties in target markets throughout
Canada over the next few years. Formed in 2013, Maplewood is a joint venture between Driftwood Hospitality
Management and Pacrim Hospitality Services Inc.
“Driftwood is eager to continue our expansion in Canada through our strategic partnership with Pacrim,” said
Carlos Rodriguez, EVP for Driftwood. “We’re also keen on strengthening our relationship with IHG, which is
why the development of new Candlewood Suites hotels through Maplewood is a perfect fit.”
“We believe that the extended stay business model is largely under-represented in Canada, and our
agreement with IHG presents a significant opportunity to introduce extended stay properties across the
country,” stated Glenn Squires, CEO of Pacrim.
In 2007, Pacrim opened the first Candlewood Suites hotel for Canada in Montreal and currently owns or
operates 11 IHG®-branded hotels in Canada and two in the United States. Driftwood has 12 IHG-branded hotels
in its portfolio, through management and franchise agreements with affiliates of IHG, across the United States
in markets including Chicago, Denver and Orlando.
“Canada is a key market for growth in the Americas region,” said Joel Eisemann, chief development officer, the
Americas, IHG. "Pacrim and Driftwood have been long-time strategic partners for us in both Canada and the
U.S. They are proven industry leaders; and we are proud that they already own several IHG-branded hotels
across diverse geographies, offering a range of guest experiences. We are excited that they have chosen the
Candlewood Suites brand and IHG to further pursue strategic growth in Canada.”
2
April 2014 Newsletter
IHG continues to expand the portfolio of Candlewood Suites hotels in Canada through this relationship and
other valued owners.
Candlewood Suites hotels offer travelers, who spend weeks and sometimes months away from home, a
relaxed, casual and home-like hotel experience. The brand achieves this by providing a comfortable space
guests can make their own and through friendly, but non-intrusive service that offers guests an extended stay
experience entirely on their terms.
All Candlewood Suites hotels feature a combination of studio and one-bedroom suite floor plans with a fully
equipped kitchen, executive desk, DVD player, recliner in all suites and sofa bed in one-bedroom suites as well
as complimentary high-speed Internet access.
The Candlewood Suites brand is part of the IHG family of brands. IHG is one of the world’s leading hotel
companies, with a rich heritage and broad portfolio of nine hotel brands with 4,700 hotels in nearly 100
countries and territories.
About Candlewood Suites® Hotels
For more information about the brand or to book a reservation, visit www.ihg.com/CandlewoodSuites. Find Candlewood Suites hotels on
Twitter http://www.twitter.com/Candlewood or Facebook www.Facebook.com/CandlewoodSuites.
IHG
Visit www.ihg.com for hotel information and reservations and www.ihgrewardsclub.com for more on IHG Rewards Club. For our latest news,
visit: www.ihg.com/media, www.twitter.com/ihg, www.facebook.com/ihg or www.youtube.com/ihgplc.
Pacrim and Intergy Launches Go Travel Insider
Go Travel Insider is a new and exclusive travel club launched this month by Pacrim and Intergy. To kick off this
club, there will be exciting contests and draws to welcome our Insiders. As an Insider, you will receive exclusive
travel packages, promotions and contests via email.
Offering you the very best travel offers and incentives
It is FREE TO JOIN and become an “Insider” of Go Travel Insider
 Exclusive travel packages
 Exclusive travel promotions
 Exclusive travel contests
 Call 1-866-770-7666
 Email : [email protected]
To become an Insider, just visit our preference centre to opt in and tell us about yourself http://invite.gotravelinsider.com/enrol. You will receive packages and promotions tailored to your interests.
3
Pacrim Hospitality attended 2014 Saltscapes East Coast
Expo
The 10th annual Saltscapes Expo was held April 25th-27th in Halifax, NS at Exhibition Park. The Pacrim
Atlantic Canada Sales Team attended the Expo and represented our portfolio of 41 Pacrim hotels, as well as
Saltscapes Restaurant and General Store.
The overall attendance at the Saltscapes Expo was estimated at 40,000 people – a very busy and productive
3 days for the team.
L-R: Rob MacPherson, Director, National Sales; Yvan Laviolette, Regional Sales Manager, Super 8 New Brunswick; Heidi Sponagle,
Sales Manager, Holiday Inn Express Stellarton; Glenn McIsaac, Regional Sales Manager, Super 8 Amherst and Dartmouth Oceanview
Hotel; Debbie Rihard, Corporate Sales Manager, Holiday Inn Express Moncton; Dan Myers, Sales Manager, Best Western Plus
Chocolate Lake and Karen Young, Sales Manager, Hampton Inn & Suites Saint John, NB (front)
Eighteen hundred visitors completed Pacrm’s ballots for
prizes at the Expo.
Congratulations to Charles MacLeod, the winner of the
Pacrim Atlantic Canada Prize Basket at the Saltscapes Expo.
The basket is worth $750.00 containing gifts representing
each province in Atlantic Canada.
L-R: Gerald Normandeau, Senior Vice President, Operations, PHSI presenting
Charles MacLeod with the winning basket.
4
Super 8 St. John’s “Curled for Cancer” during the
Scotiabank Annual Fundraiser
On Saturday, March 29th, the Crazy 8’s of St. John’s
“Curled for Cancer” during Scotiabank’s annual
fundraiser, which raised over $21,000.00 in total.
Members of the “Crazy 8’s”
L-R: Sarah TeBogt, Guest Services; Chris Woodley, Sales Manager;
Tiffany Brazil, Guest Services and Colleen MacDonald, Guest
Services.
Crowne Plaza Moncton Downtown Participated in
Annual 2014 SoupFest to Support Single Parents
On February 4, 2014, Tara Worrell and Dan Gaudet, Cooks
from the Crowne Plaza Moncton participated in the
Annual SoupFest to Support Single Parents’.
More than 750 soup lovers had the chance to sample and
enjoy gourmet soups during the two sessions held at the
Moncton Market. Many of the Greater Moncton Hotel
and Restaurant Executive Chefs and a Cooking School,
created exceptional soup recipes to tantalize everyone’s
taste buds.
Support to Single Parents Inc. is the only agency of its kind
in New Brunswick, located at 22 Church Street in
Moncton, NB.
The agency provides information,
resources, and referral services to the community.
The agency has published articles in medical and educational journals, as well as completing comprehensive
reports on women’s issues such as health, employment and addictions.
For more information about the agency, please visit their website http://www.supporttosingleparents.ca/home.html or
Facebook Page https://www.facebook.com/Supporttosingleparents.
5
Holiday Inn Truro Hosted 3rd Annual Women’s Day Soirée
On March 7th the Holiday Inn Hotel & Conference Centre Truro hosted the 3rd Annual Women’s
Day Soirée in honour of International Women’s Day and in support of the Central Nova Women’s
Resource Centre. Staff from the hotel took to the runway to show off their “Sexy or Sensible”
shoes and raised over $1,700.00 dollars for this great cause!
Cake created by
Gary Hillier, Executive Chef
Cheque Presentation
(L-R): Susan Scharpegge, GM; Heather Russell,
Executive Director of the Central Nova Women’s
Resource Centre and Stacey Harrison, Sales
Manager
Servers for the night:
Calvin, Adam, Irish, Stewart and
little Jamar
L-R: Lynn MacDonald, Catering Manager; Jacqueline
MacIntyre, Guest Services Agent; Cheryl Stewart,
Food & Beverage Supervisor; Jennifer Mantin, Food
& Beverage Server; Brandy White, Controller; Susan
Scharpegge, General Manager; Dinah Darby,
Housekeeping Supervisor; Leana Todd, Food &
Beverage Server and Samantha Madore, HR &
Marketing Manager
Holiday Inn Express Stellarton Donates Time
to Shepherd’s Lunchroom
The Holiday Inn Stellarton has an annual tradition. Each Spring they
prepare and serve a hot turkey dinner at the Shepherd’s Lunchroom;
an organization that serves hot meals as a community service in
Pictou County. Completely run by volunteers The Shepherd’s
Lunchroom serves approximately 120 visitors, twice a week. Area
businesses take turns cooking and serving a hot meal and Holiday Inn
Express Stellarton is proud to be one of them. “We are now known
for our turkey dinners (as it is considered a real treat)...or maybe it’s
because we always bring two big tubs of Scotsburn ice cream for the
kids!” said Heidi Sponagle, Sales Manager.
L-R: Cathy Mahoney, Housekeeping
Manager; Erika McCluskey, Guest
Services Manager and Heidi Sponagle,
Sales Manager
6
AWARDS AND RECOGNITION
Pacrim Proudly Announces the 2013 Global Partners in Safety
Award Winners for its IHG Branded Managed Hotels
Congratulations to the following InterContinental Hotels Group (IHG) branded Pacrim managed properties
upon receiving the prestigious IHG 2013 Global Partners in Safety Award: Holiday Inn Hotel & Suites Grande
Prairie, AB and Holiday Inn Express Stellarton-New Glasgow, NS.
This award is given to those hotels that excel in guest and employee safety and employee operation risk
training. It is the highest recognition given by the IHG Americas Region Risk Group. In addition to the award, a
showcase of the award winning hotels successful safety program efforts will be communicated, via
appropriate channels, to IHG stakeholders.
The safety and security of guests and employees is of the utmost importance to Pacrim”, said Glenn Squires,
CEO. “Along with the appropriate employee training, Pacrim has always been committed to providing and
maintaining a safe and secure environment for its guests and employees. We are truly proud of this
achievement and commend all hotels for their dedication and ongoing efforts in the area of safety.”
Holiday Inn & Suites Grande Prairie
L-R: Brandy Paul, Front Desk Agent
Saleem Khataibeh, Assistant General Manager;
Genevieve Rioux, General Manager;
Stefanie Clement-Lacroix, GSM and
Ellis Osbourne, Maintenance Manager
Holiday Inn Express Stellarton – New Glasgow
L-R: Mark Hosking, General Manager;
Cathy Mahoney, Executive Housekeeper
Erika McCluskey, Guest Services Manager
and Tim McNutt, Maintenance Manager
7
Argus Properties Ltd., Owner and Developer of the Four Points by
Sheraton, Kelowna Airport, BC Receives the “2013 Best Mixed Use
Tommie Gold Award”
from
The Canadian
Home
The prestigious
Tommie Gold Award
was Builders
presented by Association
The Canadian Home Builders Association (CHBA) of the
Central Okanagan to Ted Callaghan, President and CEO of Argus Properties Ltd. (www.argusproperties.ca) for the
development
and
construction
of
The
Four
Points
by
Sheraton,
Kelowna
Airport
(www.fourpointskelownaairport.com). This award recognizes excellence in the building industry for new
products built or renovated. According to the CHBA, winners of the Tommie Gold Awards display the upmost
quality in the construction or renovation of their buildings along with the incorporation of environmentally
sustainable features within the build and landscape surroundings.
The Four Points by Sheraton opened its doors on June 27, 2013 and has received recognition and praise from its
guests and industry colleagues. Rated by Starwood Hotels & Resorts Worldwide as the highest quality Four Points
by Sheraton built in Canada, it boasts high quality materials used within the building, such as stonework, granite,
marble, and fine wood finishes. The natural stone used on the building’s exterior and lobby features is locally
quarried and custom cut to the building standards. The lobby and public areas are finished with fine woods, wall
coverings with designer tile, and carpet floors accented with polished stone counters and features.
“Pacrim would like to congratulate Ted Callaghan and Argus Properties Ltd. on receiving this prestigious award”,
said Glenn Squires, CEO. “In business, there is no greater compliment than earning the respect and admiration of
your peers. We are honoured to work with Argus Properties Ltd. and to have this quality designed and built hotel
in Pacrim’s managed portfolio.”
8
Best Western Grande Prairie Hotel & Suites & Padrino’s Italian
Ristorante Received “Employer of Choice” Award
Congratulations on receiving the Alberta Hotel &
Lodging Association’s prestigious designation as an
“Employer of Choice” for a second year running.
Retaining this Employer of Choice designation for
two years requires not only outstanding evaluation
and employee survey results, but also continuous
improvement and commitment to achieving
excellence in human resource practices.
Right Side (F-B): Sasha, Mervyn, Jaysen, Jona, Tamara,
Minerva, Tetyana, Riza, Tara, Heather, and Bianca
Left Side (F-B): Robyn, Noma, Treena, Oscar, Michelle and
Mark.
Best Western Grande Prairie Hotel & Suites & Padrino’s Italian
Ristorante Employee and Manager of the Year
Congratulations to Kathy Winchell and Jenna Stierle. Kathy has been the Housekeeping Manager since 2008
and winner of the Manager of the Year Award. Jenna has been with the hotel for 6 years and recently
promoted to Restaurant Shift Supervisor and is the winner of the Employee of the Year award.
L- R: Kathy Winchell, Manager of the Year and
Treena Coney, General Manager
L-R: Jenna Stierle, Employee of the Year and
Treena Coney, General Manager
9
Crowne Plaza Fredericton Received 2013 IHG Award for Highest
Overall Guest Satisfaction and the 2013 IHG Award for Highest
Revenue Growth Index within Upscale Brands in Canada
Congratulations to General Manager,
Geoff Gallant and team Crowne Plaza
Fredericton. Keep up the great work!
Front row (L-R): Nancy Pedersen, Executive Housekeeper; Kelly Waugh, Sales Manager Kim Gowan, Sales Manager; Wendy Secord, Outlets
Supervisor; Centre (L-R) Geoff Gallant, Hotel Manager; Reiko MacFarlane, Guest Services Manager; Lourdes Aparicio, Catering Sales
Manager; and Cyndy Jewett, Crowne Meeting Director Back row (L-R): Eugene Copeland, Chief Engineer; Andrea Scott, Outlets Manager;
Stephane Belisle, Assistant Guest Services Manager; Chris Coles, Banquet Manager and Brent Conlin, Executive Chef
Super 8 Moncton Employee Goes “Above and Beyond” for Guests
and Employees
The Super 8 Moncton would like to recognize Maurice “Moe” Richard for
going above and beyond for the guests. Maurice has been with the
hotel for one year as Maintenance Staff, as well as a member of the
Service Committee. During a committee meeting Moe took initiative and
asked for a “Maintenance Was Here” card so guests know that someone
was taking care of their request. He follows up with the guests to ensure
complete satisfaction.
Maurice also volunteers his personal time to do things for the hotel
employees. On weekends he built wooden boxes for the housekeepers
to store bottles.
“He greets the guests like they were family when he sees them and has a
wonderful relationship with the staff. Everyone knows Maurice is reliable
and addresses issues immediately,” said Sherry Chapman, Interim GM.
Maurice “Moe” Richard, Maintenance
10
Super 8 Drayton Valley, AB Assistant Housekeeping Supervisor,
Deanna Bradshaw, Recognized with Gold Key Award
On Saturday, April 26, 2014, Deanna Bradshaw, Assistant
Housekeeping Supervisor at Super 8 Drayton Valley was presented
with the Gold Key Award at the Alberta Hotel & Lodging
Association’s Annual Convention & Tradeshow held in Banff,
Alberta. Congratulations Deanna!
“Though Deanna is a very quiet individual, her positive attitude has
made her a role model to all the team members. She goes above
and beyond to please our customers and to the entire team. She is
very reliable, conscientious and resourceful. She has shown to us
that her commitment to the Super 8 is #1. She is a real Super
Woman. Deanna has a heart of GOLD without expecting
anything in return.” said Ray Theresa Labossiere, General Manager,
Super 8 Drayton Valley.
VIA EMAIL
On behalf of the Alberta Hotel & Lodging Association, I am pleased to extend our sincere congratulations to
Deanna Bradshaw on being nominated for the Gold Key Award. This award is presented to individuals to
recognize their contribution to Alberta’s tourism and hospitality industry. Gold Key Award winners exemplify
the attitude and dedication necessary to serve our guests and promote Alberta as a tourist destination.
We look forward to celebrating this wonderful accomplishment with Deanna at the Gold Key Awards Luncheon,
Saturday, April 26th. In the meantime, thank you for submitting the nomination and the opportunity to
recognize the wonderful efforts of your staff member.
Best regards,
Lisa
Lisa Blue
Manager, Human Resources Development
11
Hampton Inn & Suites Saint John Voted #1 Hotel in The Telegraph
Journal’s Reader Choice Poll 2014
The Hampton Inn and Suites Saint John was
recently voted the #1 hotel in the Telegraph
Journal’s Reader Choice awards for 2014. Each year
this provincially circulated newspaper runs a poll
asking readers to vote for their favourite business in
a wide variety of categories. The Hampton Inn has
been a finalist in years past, but this year, the hotel
has been selected as the #1 Reader’s choice in the
accommodation category. The team at the hotel is
very honored to be chosen for this award and they
are very appreciative of this significant recognition
from the community they service.
Pacrim Sales Employees, Nominated for Sales Mentor of the Year
Award, Attended the IHG Canada Sales Leadership Conference
The IHG Canada Sales Leadership
Conference took place in January, in
Montreal, PQ. Events included training
focused on key industry trends and the
IHG Way of Sales as well as the popular
Key Account Director one-to-one
tradeshow.
A Gala Awards Dinner to recognize the
'best of the best' of IHG’s Canadian hotel
sales professionals concluded the
conference. Pacrim’s own Rob
MacPherson, Director of National Sales
and Diane Fehr, Regional Sales Manager,
Western Canada were both nominated
for the Sales Mentor of the Year award.
L-R: Tim Trowbridge, IHG, Marie-France Bergeron, IHG,
Rob MacPherson, Director, National Sales, PHSI;
Debbie Rihard, Corporate Sales Manager, HIE Moncton;
Diane Fehr, Regional Sales Manager, Western Canada and
two attendees (names unknown)
12
Annual General Manager Conferences
The General Managers of Pacrim managed hotels attended annual conferences in January and February, 2014.
Each conference took place over a 2-day period, including workshops, guest speakers and an evening banquet.
The group having fun with a team building exercise led by Amr Awad, Regional Vice President, Pacrim
Hospitality Services Inc.
L-R: Colleen Maynard (Super 8 St. John’s),
Susan Scharpegge (Holiday Inn Hotel &
Conference Centre Truro), Eric Normandeau
(Super 8 Caraquet).
L-R: Glenda MacLean (Hampton Inn Saint
John), Janet Toner (no longer with the
company), Geoff Gallant (Crowne Plaza
Fredericton), Parise Lafrance (Super 8
Dieppe), Janalyn Smith (Super 8 Amherst),
Robin Allen (Wingate by Wyndham
Calgary).
During the conference awards were presented to Holloway owned properties in 3 categories; Shining Star,
Guiding Star and Rising Star.
2013 Shining Star Award
Ken Myers, General Manager of
Super 8 Fort St. John (right) being
presented with the 2013 Shining
Star
Award
by
Gerald
Normandeau,
Senior
Vice
President, Pacrim Hospitality
Services Inc. (left). This award is
for exemplary hotel performance
against specified criteria.
2013 Guiding Star Award
Naomi Ducklow, General
Manager of Super 8 Grande
Prairie (right) being presented
with the 2013 Guiding Star
Award by Felix Seiler, COO,
Holloway Lodging Limited
Partnership (left). This award
is for community involvement
and raising awareness of the
hotel in the local market.
2013 Rising Star Award
Kamran Zafar, General Manager
of Travelodge Slave Lake (right)
being presented with the 2013
Rising Star Award by Amr Awad,
Regional Vice President, Pacrim
Hospitality Services Inc. (left).
This award is for most improved
performance year over year.
Special thanks to the teams of Super 8 Windsor and Best Western PLUS Chocolate Lake Hotel for their hospitality
and successful orchestration of the conferences.
13
Wingate Edmonton Supports Sochi Olympics
All of the employees at the Wingate Edmonton were treated to T-Shirts and hoodies so they could show their
support for Team Canada during the 2014 Sochi Olympics. A business card draw was held for the Team
Canada Jersey. Congratulations to guest James Aheneykew who won the jersey! (photo unavailable).
Back L-R: Olga and Yvona
Middle L-R: Lourdes, Ruziel, Rose, Mila, Gemma, & Knorman
Front L-R: Divine & Jocyline
L-R: Yvona shaking hands with fellow employee
Gemma as she was supporting Slovakia during the
Games.
Crowne Plaza Moncton Downtown Treats Guests to Movie Night
During the Month of March
To help celebrate March Break, the Crowne Plaza
Moncton hosted free movies and popcorn for their
in-house guests for the first three weeks of March
every Thursday to Saturday from 6 pm to 9 pm.
14
Super 8 Amherst Celebrates 10th Anniversary
On Saturday, May 31st, come celebrate the 10th
Anniversary of the Super 8 Amherst, NS from noon to 3
pm. The hotel is having a BBQ with proceeds going to the
West Highlands Gym Enhancement Project.
The school has received $170,208.00 thus far, with only
$11,628.00 to reach their goal of $18,836.00 to pay for
the enhanced space.1
1
Information received from West Highlands Elementary School
April Newsletter http://www.whe.ccrsb.ca/node/404.
Crowne Plaza Suffern Hosts the Unveiling of the 2015 WRX by
Subaru
On March 13th, Subaru was at the Crowne Plaza Suffern New York to unveil their 2015 WRX model. Pictured
here with the hotel staff are two of Subaru's members.
Left Side: Diego Castellanous, Banquet Manager; Dan Janelii and Jack Young, Subaru's Training
and Process Managers; and Bob Wilson, General Manager.
On the right (B-F): Nick Call, Assistant Controller; Victor Ebert, Controller; Theresa Brown, Dir. Of
Catering; Jeff Carden, Maintenance Manager; Robin Graham, Crowne Meeting Director; Linda
Columbia, Rooms Division Manager; Brianne O'Connell, Sales Manager and Tracy Martin, Sales
Administrator.
15
Holiday Inn Express Stellarton greets former Prime Minister
Mulroney
On April 11, 2014 former Prime Minister Brian
Mulroney attended a Conservative party
fundraiser to honour MP Peter Mackay.
The dinner, at $300.00 a plate was held at the
Nova Scotia Community College, Pictou Campus.
Pictured right is Mr. Brain Mulroney and Mark
Hosking, General Manager, HIE Stellarton. The PC
Party held a brief meeting at the Holiday Inn
Stellarton-New Glasgow before attending the
dinner.
Super 8 Truro Employees Brave the Winter Storm
Employees at the Super 8 Truro enjoy a “picnic”
during a blizzard in March. They brought food,
prepared burgers and shared comradely, while the
blizzard raged outside.
Pictured left to right are Laurie Currie, Front Desk;
Joe Kenny, Maintenance; Bryant Vance, Front Desk
and Teresa Riach, Housekeeping.
16
NEW APPOINTMENTS
Naomi Ducklow
General Manager
Pomeroy Inn & Suites Grande Prairie
E: [email protected]
Paola Miller
General Manager
Holiday Inn Express Myrtle Beach
Please welcome Naomi Ducklow as General
Manager of the Pomeroy Inn & Suites Grande
Prairie, Alberta.
Please welcome Paola Miller as General
Manger of the Holiday Inn Express Myrtle
Beach.
Having spent the last 3 years at Super 8 Grande
Prairie, Naomi is familiar with the local market
and was instrumental in increasing business at
the Super 8.
Paola held the position of General Manager
at Holiday Inn Bonita Springs since 2011.
Having started at the hotel several years
earlier, Paola worked her way up from Guest
Service Representative to Rooms Division
Manager and then GM.
Naomi is very involved in community events,
and is the incoming chair of the Rotary Club of
Grande Prairie for the 2014/15 term.
We look forward to Paola’s “hands-on”
approach to managing the hotel.
17
NEW APPOINTMENTS
Sherry Blake
General Manager
Super 8 Grande Prairie, AB
Dan Myers
Sales Manager
Best Western PLUS Chocolate Lake
We are pleased to have Sherry Blake as General
Manager at Super 8 Grande Prairie, Alberta.
Please join us in welcoming Dan Myers to Best
Western PLUS Chocolate Lake as Sales Manager.
Sherry has relocated from Kamloops, BC to
accept the challenge of managing the Super 8
Grande Prairie, having recently led the teams of
Holiday Inn Express Kamloops and Holiday Inn
Express Calgary.
Dan has an extensive background in hotel
management, having previously worked with
Pacrim at the Radisson Suites Hotel Halifax and
combined with his intimate knowledge of the
Halifax market, he will assist the hotel to achieve
its sales and revenue targets.
18
Holiday Inn & Suites Grande Prairie, AB
VIA EMAIL
I wanted to compliment and share the incredible
service I received during my stay at the hotel.
While in Grande Prairie, I needed a considerable
amount of popcorn for a presentation at the end of
the week. Patti, the Restaurant Manager, not only
offered to help me pop the popcorn, but also bag it
and DELIVER it to my presentation, knowing my
time frame was short. While I ended up figuring out
how to manage it without asking Patti and her team,
the offer stands as one of the most generous I've
ever received.
In addition, the hotel staff was quick to help me
with various other tasks: printing in the business
center, finding me a box to "store" my popcorn and
delivering it to my room, etc.
My room was comfortable and clean, and while I
didn't have time to make use of the amenities, I
appreciated what was available. The dining room
food was delicious, and the staff as a whole, was
friendly. I would stay there again in a heartbeat.
In a society that seems to have lost some of the
emphasis on customer service, I am grateful for and
impressed by the level shown at this hotel.
Thank you. Dawn
Intergy
VIA EMAIL
Just booked passage for me and my family for May
through your customer service representative,
"Gerald", in Halifax.
VERY AWESOME customer service from him, very
informative and very helpful.
Thanks for helping us get our vacation planning
started, Gerald!
Dennis Bailey
Savvy, Inc.
www.savvy-inc.com
VIA EMAIL (Follow-up to the above comments)
Hi Tammy,
This is fantastic feedback!
I'll be sure to thank Gerald myself, but if you see him
first, please let him know how much we all
appreciate it! We are all very impressed with the skill
and professionalism displayed by everyone on your
team -- it's a complicated platform and it's
remarkable how proficient they have become in
such a short time.
You and Colette deserve a big hand too for all your
hard work helping us get ready. We could not have
done it without you.
Today was a good day and you and the Intergy team
were critical to making it so.
Thanks,
Owen
Owen John
Vice President, Sales & Marketing
Nova Star Cruises
19
Hampton Inn & Suites Saint John, NB
Super 8 St. John’s
VIA Trip Advisor Review
VIA Trip Advisor Review
Ever get snowed in at a hotel? If you have
to, this is the hotel to be at.
The service at super 8 is old fashion out of
your way.
We recently stayed for a two night stay and
ended up adding a 3rd day because of the
wonderful weather from Saint John.
I forgot some things from home and one of
the front desk staff Colleen MacDonald was
finishing her shift and offered to take me to
the drug store I was blown away by this and
greatly appreciated it so much.
Staff were unable to make it so we all
bunkered down. Hampton ensured we were
comfortable, lots to eat and friendly staff
(even though it was only Pam and Jeanette).
They were able to make everyone feel
comfortable while we were snowed in and
we thank them for making our group
booking (85 rooms) a great success. See you
next year!!
Stayed February 2014, travelled on business.
I have stayed at Super 8 in St John's many
times and these two ladies always
remember us and make us feel so welcome.
Thanks again ladies - Colleen MacDonald
and Tiffany Brazil.
Stayed March 2014, travelled with family.
Janice C
Deer Lake, NL
Vicki K
Dartmouth, NS
20
INTERGY NEWS
Nova Star Cruises forms strategic alliance with Intergy Applied
Hospitality Solutions
Nova Star Cruises Limited, the operator of the new cruise ferry service between Yarmouth, Nova Scotia and
Portland, Maine, has formed a strategic alliance with Intergy Applied Hospitality Solutions.
Nova Star Cruises will operate a cruise ferry service between Yarmouth, Nova Scotia and Portland, Maine
beginning May 15th. The Nova Star, a brand new, state-of-the art cruise ferry vessel, will accommodate 1,200
passengers for a unique and entertaining travel experience that includes fine dining, retail shops, a casino, spa
and many more amenities. For more information see www.novastarcruises.com.
Intergy will serve as the reservation center hub for Nova Star Cruises. Intergy will also help strengthen and
expand the Nova Star Discovery program, a destination marketing program of high-value-added tour packages.
The Nova Star Discovery Program will enable guests to combine ferry passage with shore-based hotels and
excursions to further enhance their vacation in Nova Scotia. In addition to its current staff, Intergy is currently
hiring additional representatives in Yarmouth to support the Nova Star Cruises business.
21

Newsletter - Pacrim Hospitality Services Inc.

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print exposé - Immobilien Kitzbühel

RADISSON BLU PALACE HOTEL NOORDWIJK AAN ZEE

WSOR Polar flyer 2015_final_PRINT

expose - Mallorca Immobilien 24

Hotel Le toiny - Fabulous Homes International

nirula`s hotel,noida(1988)

PDF - Hotel Molika Bitola

Consulting Services - Morrissey Hospitality Companies, Inc.