FLOOR SPACE
Transcription
FLOOR SPACE
FLOOR SPACE F irst of all, positive thoughts and a quick recovery to our President Chris Bland. A couple of stats of late: • Statistically, Housing starts are at 204,000 (seasonally adjusted per year) • Unemployment fell to 7.1% (down 0.2%) This good news and the beautiful weather in British Columbia have given spring a great launch. At the BC Floor Covering Association, we are “gearing up“, for a year better than ever. This year, the Flooring Expo will be held on the 18th of October at the Coast Langley Hotel, and is already showing signs of outperforming last years’ event (thanks to feedback from many of last years’ attendees). The floor covering Expo is a multi-faceted event sharing knowledge, and opportunities, to all areas of the flooring industry, from installation, to new products and innovation. This years’ Expo will launch the “Pathway to Excellence” awards. These awards will showcase and spotlight the people who make a difference in the floorcovering industry, exemplifying high standards, and contribution. Anyone wishing to nominate someone, or to see the criteria of nomination, can call the BC Floor Covering Associations’ office, and we will be happy to send you a nomination ballot. Training and education will continue at the BC Floor Covering Association until the end of the year with 11 scheduled training classes from April to December. Lets’ Get Better at what we do. Scott Cooper, Vice President BC Floor Covering Association Board of Directors 2015 President Chris Bland 13056 22a Ave. Surrey, BC V4A 8Y4 Ph: 604.881.4944 [email protected] Scott Cooper Vice President Stanley-Cooper Timber & Stone Ph: 604.341.6532 [email protected] Past-President Scott Rust Erv Parent Co. 791 Caldew St. Delta, BC V3M 5S3 Ph: 604.525.4142 [email protected] Alan Watier Ardex Americas 14908 - 57th Ave. Surrey, BC V3S 8W3 Ph: 778.870.5101 alan.watier@ ardexamericas.com Jason Davids Exclusive Floors 5550 Panorama Dr. Surrey, BC V3S 1B7 Ph: 604.575.9550 [email protected] Jeanette Martin Cypress Hardwood Flooring Ltd. Unit #123 823 Henning Dr Burnaby, BC V5C 6P3 Ph: 604.910.6922 [email protected] Meliha Simms Exclusive Floors 5550 Panorama Dr. Surrey, BC V3S 1B7 Ph: 604.575.9550 meliha@ exclusivefloors.com Ron Teljeur Acorn Wood Floors #2 7550 River Rd. Delta, BC V4G 1C8 Ph: 604.952.4393 [email protected] Darryl Wilson Mapei 7440 Vantage Way, Delta, BC V4G 1H1 Ph: 604.940.0002 [email protected] Executive Director Thomas Foreman BC Floor Covering Association Unit #2, 19299 - 94th Ave, Surrey, BC V4N 4E6 Ph: 604.881.4944 [email protected] BCFCA Committee Chairs for 2015 www.bcfca.com Office Contacts: Jackie Trafton, Benefits & Administration Manager Denise Rowse, Administrative Assistant Tel: 604-881-4944 | email: [email protected] Insurance/Benefits Committee – Ron Teljeur Social Committee – Jason Davids Marketing/PR Committee – Darryl Wilson BC FLOOR COVERING ASSOCIATION MAY 2016 13 ‘THE EXPERT SERIES’ with Frank den Hoed of Exclusive Floors We have the pleasure of welcoming Frank den Hoed of Exclusive Floors to our Expert Series this month. Frank is a rare commodity in this industry, as he has proved himself over the years as a true all rounder. He began his career as an installer, eventually becoming a certified Red Seal journeyman, moved into distribution where he worked with Metropolitan Floors for 9+ years, before opening a new chapter in his career as an Account Manager at Exclusive Floors. Frank is a flooring pro through and through, and a great source of wisdom and information. Q: Frank, looking back on your different roles in this industry - journeyman installer, distribution representative and contract sales/manager - which did you enjoy the most and why? AS: I’m not sure I could choose one over the other as I’ve enjoyed all of these roles for a variety of reasons. Each position offered its own unique challenges and opportunities for personal development, whether it be working with my hands and honing skills as an installer, problem solving for dealers as a distribution rep, or working with site foreman and installation crews to complete a large project. Q: When you started out as an installer, what made the difference for you as you were learning your craft? AS: The first 6 months I floundered. I had the youthful mindset that this would be “just a job” until I figured out what I wanted to do. The moment I made the decision to embrace flooring as my career, everything changed. I wanted to learn as much as I could as fast as I could, so I sought out journeymen and other industry leaders and would frequently bombard them with questions. It was their willingness to mentor that ultimately molded me from being that guy “with a job” to a skilled craftsman, who was able to provide for himself and his family. I’m extremely grateful to all who’ve contributed to my development over the years. Q: What would you say to the youth of Q: One of the most common issues in our are compelling reasons why you should consider becoming a flooring installer over other trades. • You’ll always be warm and dry (we need heat to install most products properly). • You’ll earn a very comfortable income. • You’ll be constantly challenged with new or difficult installations, new products to work with, etc. • It keeps you employed even in tough times. A few reasons for this…flooring wears out, people want to change colour or flooring type, for the most part, homeowners don’t want to attempt installation themselves. Plumbing, electrical, framing, drywall typically happen only once during the lifespan of a building, but the flooring will change several times, so you keep employed when other trades sit at home. • You can be proud of what you’ve accomplished during the day. As I mentioned earlier, there is a great sense of accomplishment that comes from working with your hands and creating a beautiful finished product. industry is General Contractors being more interested in the completion date than risks associated with starting the job too early. What advice would you give installers and contract sales people when faced with this scenario? How did you handle it? AS: If you’re getting pressure to begin a project when it’s clearly not ready, take this as your opportunity to reaffirm why they awarded you the job in the first place. Educate them as to why you shouldn’t begin installation, explain the potential pitfalls and cost implications should they insist you proceed, acknowledge their concerns regarding their time constraints and offer to work out solutions where both parties can feel confident that things will be done correctly and within a time period that’s acceptable. Remember, you are the flooring professional, and they’ve hired you to make sure their job is installed to the highest quality…remind them of this! Your last resort should be asking them to sign a waiver, but it may be necessary to protect yourself and your staff. 14 MAY 2016 BC FLOOR COVERING ASSOCIATION today leaving high school and considering a career as a floor covering installer? AS: If you’re not adverse hard work, there www.bcfca.com Q: With the benefit of hindsight, what would you do differently if you undertook a career in floor coverings all over again? AS: Truthfully there’s not a lot I would change, this was the path my career took, and each step led me to where I’m at now, so I really have no regrets. Q: What advice do you have for installers just starting out in the trade? Rather than give specific advice, I’ll share two examples of conversations I’ve had with site foremen over the years… AS: Site Forman #1 – “The installers did really nice work but always showed up late and left early. They never cleaned up after themselves. They ate and smoked in finished units. They continued to park onsite when repeatedly asked not to. I was always yelling at them to put on their hardhats and safety vests. They do good work, but I’m so frustrated with them, I never want them back on my site!” Site Foreman #2 – “The installers did really nice work, they were here early and worked late to finish. I never had to ask them to clean up, their units were always spotless. They parked where they were told, wore their safety gear when working onsite. They were very polite and willing to help, I only want this crew on my sites from now on.” Q: You've worked for some very successful companies. In your opinion, what would you say they have in common that was instrumental to their success? AS: They had vision and a plan, and they never stopped growing. The typical cycle for companies is firstly the growth cycle, gaining clients and growing the business. Next comes the management cycle, simply managing the clients you’ve secured. Now comes the tricky part…if you aren’t still trying to grow, you’ll likely decline, as you’ll inevitably lose clients for various reasons (not always your fault). Stay in a calculated growth mode that you can control, and tweak your plan as needed. As the company grows, ensure you’re hiring the best person for the position, and then SAVE THE DATE! BCFCA 2016 Flooring Expo & Installers Convention 2016 OCTOBER 20 Booths exhibiting products and services • Everyone Welcome for the flooring industry and launch of the • In/Outside Sales, BCFCA "Path to Excellence" awards program. Installers, Warehouse staff etc. A full day of seminars with access to the best technical representatives in the business. • Great Social Networking Attend 4 or more seminars and receive a full refund! Breaks and buffet lunch included. Q: Employers are always looking for great employees. For you, over the years, what motivated and inspired you to excel at your craft? I like to think my motivation comes from a simple desire to help. I truly hope that at the end of my career my peers will be able to say that I gave more than I took to this industry. We need to remember we’re all part of a team in some form, sales people, installers, warehouse staff, truck drivers, service representatives, apprenticeship program staff, distributors/suppliers, builders, developers and interior designers, all with similar goals. I think this highlights the role the BCFCA can play, as a voice for all, keeping our industry connected because success comes when we are all working together. Watch for our next Expert Series interview. v Please note in the last Expert Series, Allan Sieben's name was spelt incorrectly. The correct spelling is Allan Sieben. 2016 BCFCA ANNUAL 18 GOLF The Coast Hotel & Convention Centre | 20393 Fraser Highway, Langley, BC Only $40! + GST. create an environment that inspires them and allows them to flourish. June 2nd, 2016 at the Surrey Golf Club 7700 168th Street Surrey | Texas Scramble – 12pm Sponsors to date: • Full Day of Seminars • Social to follow (no host bar) For more information about exhibitor booths or attendee registration contact the BCFCA Office 604-881-4944 or [email protected] We've got you covered. www.bcfca.com Contact BCFCA 604-881-4944 [email protected] or www.bcfca.com BC FLOOR COVERING ASSOCIATION MAY 2016 15 NEW MEMBER PROFILE: OLSON FLOORS LTD. GENERATIONS OF EXCELLENCE O lson Floors was started as an installation firm in 1963 by Ken Olson in Saskatoon, Saskatchewan. Ken installed floor finishes in Saskatchewan until 1967 before moving his family to Abbotsford, BC. He continued to install floors in the Greater Vancouver area and the Fraser Valley and trained his sons to do so, encouraging them to become certified as he had. In 1984, Ken passed the business on to his son Bryne, and worked alongside him until he decided he needed a change of pace and worked as the Service Manager for a local Abbotsford store. He retired in 1993. Bryne continued to install floors and trained his sons to do so as well. In 2007, Bryne and his son Darren expanded Olson Floors to include a retail showroom in Yarrow, BC so they could offer all of their favourite brands directly to their customers. Just before celebrating 50 years of flooring installations, Ken Olson passed away on May 5, 2013. His family celebrated the success of his business in his honour in September of 2013. At the beginning of 2015, Olson Floors partnered with Hunter Douglas and Canadian Blind Manufacturing to add window coverings to their offerings. In the fall of 2015, Olson Floors moved their business from Yarrow to a larger showroom and design centre in Abbotsford. Here they are able to offer both floor and window coverings from the top brands in the industry with a focus on service. By expanding their skill set and adding a design professional to the team, Olson Floors has been able to help clients specify the best available products for each project they work on. Focusing on education, they work to ensure their clients – builders, designers and home owners alike – have as much information as possible about the products they are selecting. It is important to guide clients to the best decision for their project in terms of function, style and installation application. With experience in custom homes, multifamily residential and commercial projects, Olson Floors brings a well-rounded range of expertise to the table. Following some big changes in 2015, the Olson Floors team agreed that maintaining the highest level of quality is a priority for their business. This prompted a visit to Surfaces to update the team on products and take some valuable seminars. Upon returning home they made the decision to join the British Columbia Floor Covering Association to continue local, ongoing education and to take advantage of the benefits of a like-minded community. The Olson Floors team is excited for the year to come and is looking forward to upcoming events. 1 - 30887 Peardonville Road, Abbotsford, BC 604-856-5766 v 16 MAY 2016 BC FLOOR COVERING ASSOCIATION WANTED Sales Professional Olson Floors Ltd. is a family-owned flooring firm serving the Fraser Valley and Greater Vancouver. We are looking for a motivated individual to join our sales team at our Abbotsford location. The successful candidate will have a minimum of 2 years experience selling flooring coverings or working in construction related sales and be able to read architectural drawings and specifications and be comfortable on a construction site. Additionally, the following qualifications or characteristics are beneficial: ■ Excellent computer skills including knowledge of MS Office programs ■ Excellent written and verbal communication skills ■ Have their own transportation and a valid class 5 driver’s license ■ Be able to work successfully on a team ■ Meet or exceed monthly sales quotas ■ Excellent organizational skills ■ Experience in contract sales – specifically related to commercial or multi-family projects Brand-specific product knowledge is an asset, but not required. The position requires a flexible schedule that may include Saturdays or evening hours. Please contact [email protected] with cover letter and resume. No phone calls please. www.bcfca.com LOBA-WAKOL SEMINAR OVERVIEW L oba-Wakol LLC is a US subsidiary of German based companies Loba and Wakol, who are leaders in the industry offering finishes and adhesives with systems and solutions for everything from subfloor prep work, to a finished floor. They have partnered with Oakhill Distribution out of Toronto to represent both product lines throughout the Canadian market. On February 12th 2016, Oakhill Distribution and Loba-Wakol held a well attended free training and information seminar for BCFCA members at the Floor Covering head office. The seminar included both classroom time and full product demonstration. Topics included moisture testing and mitigation systems, adhesive performance, sound abatement and proper subfloor preparation. Loba added a new and exiting finish to their vast lineup, the Invisible Protect A.T. This two component waterborne finish retains the natural look and feel of untreated wood. With virtually no grain accentuation, this finish will leave the colour of the wood in its original state while still remaining extremely scratch resistant. Other finishes such as the Impact Oil and the Easy Finish were also demonstrated. Oakhill Distribution also demonstrated several Wakol products including their VOC free MS Polymer based adhesives that can also be used as an All in One system. Their PU280 moisture barrier was also showcased which with two coats will block moisture in concrete slabs up to 18 lbs./1000 sq. ft./24 hours (ASTM F 1869) or up to 98%rH (ASTM F 2170-02). Oakhill Distribution is committed to providing solutions for all flooring needs and will continue to offer these educational seminars for BCFCA members. For more information regarding this seminar or any of the product lines please contact Thalia Sieben at [email protected] v Ambassador Award Ballot The BC Floor Covering Association presents for the first time the Pathway to Excellence Awards starting with the Ambassador Award. This award will be presented to an individual who exemplifies high standards and has contributed to our industry during his or her career. Is there an individual that you feel could be honoured with this award? Here is your opportunity to recognize this person by nominating them for the BCFCA 2016 Ambassador Award. The criteria: • • • • Outstanding contributions to the flooring Industry Dedicated service Innovative leadership Industry recognized individual. Please provide a 50 word statement as to why this individual should be considered. This bio should outline the outstanding achievements by this individual throughout their career. This award will be presented at the Flooring Expo & Installers Convention on October 18th, 2016. ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ Name of Nominee:_________________________________ ________________________________________________ Submitted by:______________________________________ Company:_________________________________________ Please mail this form to: BCFCA, #2 – 19299 94th Avenue, Surrey BC V4N 4E6 Phone:____________________________________________ Email to [email protected] or fax to 604-881-4744 Email:____________________________________________ www.bcfca.com | www.nfca.ca | www.mfcsi.com www.bcfca.com THE BCFCA PATHWAY TO EXCELLENCE AWARDS BC FLOOR COVERING ASSOCIATION MAY 2016 17 NEW MEMBER PROFILE: ALPHA CARPET & DUCT CLEANING BRINGS ‘HIGHER STANDARD OF CLEANING’ TO RESIDENTIAL, COMMERCIAL CUSTOMERS L ike most small businesses, Alpha Carpet & Duct Cleaning had humble beginnings. “In 2004, I had gotten married and had bought a small apartment in Delta,” recalls Andrew Littlejohn, the company’s President & Owner. “The carpet was very dirty so I borrowed my dad’s truck and portable machine and afterward, I started to think that maybe I could turn this into a business.” Littlejohn had been working for his father installing and cleaning entrance mats for hotels, banks and other larger commercial properties. But after putting up a notice for carpet cleaning in the lobby of his building, business for the newly created Alpha Carpet began to roll in. “I started to get a job or two a week and then it just grew from there,” he recalls. “After three months, I was able to quit working for my father.” “Early on, I just kept borrowing my father’s equipment but within six months, after knocking on some doors, I landed some major commercial contracts.” Today, the company has eleven employees and does both residential and commercial carpet cleaning in the Lower Mainland. Three years ago, the company added duct cleaning to its services. “Duct cleaning is a good complement to the services we offer our customers,” Duct Cleaning is one of our biggest areas of growth at the moment “ says Littlejohn. Over the years, Littlejohn has observed many trends in flooring, including the introduction of laminate. “Originally, when I started the company in 2004, laminate was coming in really strong,” he says. “Everybody thought it was crazy to go into carpet cleaning,” he recalls. But he finds there is still plenty of demand for his services, which also includes area rug cleaning in Alpha Carpet’s shop in Surrey. “The residential business has picked up a lot in last few years,” he says. “I’m noticing that carpeting coming back a little bit, even in new homes, where there may be hardwood or laminate in the main areas but still carpeting in bedrooms, hallways and stairs.” The company strictly adheres to the recommendations of the major carpet manufacturers, typically using a hot water extraction or steam cleaning method. Scrubbing machines are sometimes employed for heavier, commercial work. (Hot water extraction and steam cleaning are the same). Littlejohn attributes the company’s success to its commitment to providing a ‘higher Turn your smartphone into a light meter! Installers often find themselves working in conditions with inadequate lighting and yet are still expected to do a great job. No one 18 MAY 2016 BC FLOOR COVERING ASSOCIATION thanks you if there is a problem later with the installation and the reason given is 'the lighting on site was terrible'. Light is measured in LUX and WorkSafe BC requires lighting to be supplied at a level of 500 LUX. This requirement is also noted in the NFCA Floor Covering Reference Manual under all of the specification guides. According to Worksafe BC 500 LUX is standard of cleaning.’ “It’s not just a slogan to us,” he says. “We pride ourselves on spending more time in a home or property than average cleaners to ensure we are doing the most thorough work possible. We also take care to protect the home, using drop cloths, corner guards, and so on.” In addition to building a solid residential clientele, Littlejohn continues to focus efforts on the commercial cleaning business. He oversees sales efforts for his company, attending networking groups and purchasing smaller customer lists from other (similar) businesses. Looking ahead, Littlejohn hopes to continue to expand his business and grow his network. “I love connecting with and helping other owners in our industry,” he says. “I hope to continue to expand and see what the future holds." For more information about Alpha Carpet & Duct Cleaning, visit: www.alphacarpet.ca v achieved in a 400 square foot area with two 500 watt Halogen lamps, set on tripods. With this being said, not too many installers carry a light meter to check conditions at time of installation but just about everyone has a smart phone, so, download the free App called 'Lux Camera - Light Meter & Measurement' for your smart phone and check site conditions yourself. v www.bcfca.com MOISTURE TESTING, FLOOR FLATNESS & NFCA STANDARDS SEMINAR 2016 CALENDAR OF EVENTS On April 18th the BCFCA held the first Moisture Testing, Floor Flatness & NFCA Standards seminar with over 32 members in attendance for this 5 hour course. All attendees were served lunch and given a chance to network and exchange knowledge with their peers and seminar facilitators, Chris Maskell, Wayne Laforet and Don Brletic. JUNE 2 – GOLF TOURNAMENT The topics were very well received with great feedback from our attendees: Shannon Hall, Cloverdale “Exceeded my expectations, very helpful and informative!” “Great information, well presented and very helpful.” The day started with NFCA Standards presented by Chris Maskell of BCFCA/MFCSI discussing NFCA floor installation standards, inspection and the problems we face in our industry. Following Chris, Wayne Laforet of Canadian Flooring Consultants presented a seminar on the differences between an ‘Indicator’ versus ‘Detector’ test, and how to moisture test wood and concrete substrates. The final presentation of Floor Flatness by Don Brletic, past BCFCA Board Member, of Ardex Americas Surrey Golf Club JUNE 8 – AGM BC Farm Museum, Fort Langley JULY 7 – MEMBER APPRECIATION BREAKFAST, LUNCH AND SHOW & SHINE AUG 12-13 – SLO-PITCH TOURNAMENT Softball City, South Surrey discussing requirements/challenges and available products to help with self levelling issues. Due to the demand in our industry we will be holding a Moisture Testing, Floor Flatness & NFCA Standards Seminar in Kelowna and here at the BCFCA office both in mid-September. Watch our website www.bcfca.com or contact the BCFCA office at 604-881-4944, for more education dates. If you have an education topic you would like to see presented, please let us know [email protected] v Donald Flooring Contract Sales Ltd. 5045 Still Creek Ave Burnaby, BC V5C 5V1 Phone: 604-939-6029 Fax: 604-595-1474 Phone: 604-732-6556 Fax: 604-732-3450 Andrew Littlejoh [email protected] www.alphacarpet.ca Mike Donald [email protected] www.donaldfloors.com Buckwold Western Ltd. 10207 Nordel Court Delta, BC V4G 1J9 Graphic Office Interiors 1751 Sean Heights Saanichton, BC V8M 0B3 Phone: 604-583-2355 Fax: 604-581-9430 Phone: 250-544-3506 Fax: 250-544-6663 Mark Cunningham [email protected] www.buckwold.com Larry Myhres and Steve Nagy [email protected] www.graphicoffice.com www.bcfca.com Langley, Coast Hotel OCTOBER 20 – PUMPKIN PATCH Port Kells Nursery OCTOBER 21 – NIGHT @ THE RACES Elements Casino, formerly Fraser Downs DECEMBER 8 – CHRISTMAS LUNCHEON Sandman Signature Hotel, Langley DECEMBER 10 – SKATE WITH SANTA Langley Events Centre WELCOME NEW BCFCA MEMBERS Alpha Carpet & Duct Cleaning 19349 94th Ave Surrey, BC V4N 4S1 OCTOBER 18 – FLOORING EXPO & INSTALLERS CONVENTION Ufloor Systems Inc. Phone: 604-250-6477 Dave Hamilton [email protected] www.ufloorsystems.com 2016 EDUCATION CALENDAR MAY 25 – MS EXCEL LEVEL 3 BCFCA Office SEPTEMBER – 7 POWERPOINT SEPTEMBER 14 – WORD SEPT. 14 – MOISTURE TESTING FLOOR FLATNESS & NFCA STANDARD SEMINAR 459 Banks Rd., Kelowna SEPT. 19 - MOISTURE TESTING, FLOOR FLATNESS & NFCA STANDARD SEMINAR BCFCA Office MEMBERS SUPPORTING MEMBERS! SEPTEMBER 21 – HARDWOOD SEMINAR BCFCA Office SEPTEMBER 28 – EXCEL LEVEL I OCTOBER 12 – EXCEL LEVEL 2 OCTOBER 19 – EXCEL LEVEL 3 MAY 2016 19 REMEMBERING CLINT RUCK I to Forbo, Clint had a successful career as a journeyman floorcovering installer, winning awards and competitions for his craftsmanship. Unfortunately, a motocross accident took him away too soon while he was practicing a sport that he loved. Clint leaves a big void around him, especially for his two young sons and his wife. He will be sadly missed by all who knew and worked with him. We will keep close the good memories from the many years we had the honor to share with him. t is with great sadness that we announce the passing of our colleague Clint Ruck on March 18, 2016. Since April 2006 Clint worked at MAPEI as a Sales Representative in the province of British Columbia. Prior to MAPEI Clint worked as a technical trainer for Forbo. Clint was also a very skilled tradesman. Previous We offer our sincerest condolences to his wife Michelle, his sons Colby and Logan, his parents, family and friends in these difficult moments. v ATTENTION INSTALLERS! Sponsored by: EXCLUSIVE OFFER Start your career in flooring the right way! Working with our sole preferred vendor in merchant services we proudly bring you this outstanding opportunity. Take advantage of the Merchant 1 Payments preferred member rates and receive: Floor Layer training and certification in Resilient, Carpet and Hardwood for installers is available on Annacis Island at the Floorlayers Training Centre. 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