service - meypar

April 2016
COMPETITIVE SOLUTIONS
WITH HIGH PERFORMANCE
ADVENTA, THE LINK
TO THE FUTURE
EFFICIENCY, MOBILITY,
AND NEW TECHNOLOGIES
NEXUS, A TRULY
COMPREHENSIVE
SOLUTION FOR THE
MOBILITY OF CITIES
EXCELLENCE IN
SERVICE
April 2016
®2016
Publish
Maquinaria de Estacionamientos y Parquímetros SL.
Design & content
Communication Department.
SUMMARY
Editorial
News
ADVENTA, The link to the
future
Excellence in SERVICE
NEXUS, a truly
comprehensive solution
for the mobility of cities
Editorial
EDITORIAL
CEO
Oliva Torras Group
Ramon
Mandaña
Adding value to progress since 1945”, these
simple words are not only our motto, but
perfectly define our mission as a group. This
70-year history has profoundly transformed
what Oliva Torras was at the beginning - a
company rooted in Catalonia’s centuries-old
metallurgical tradition. Our history is our DNA, marked
by the passionate and entrepreneurial character of all
those who came before us. To all of them, our deepest
appreciation and gratitude.
The Oliva Torras Group consists of various companies
and business divisions which, through their products
and services, are present throughout Europe and
America.
3
Although we continue to design and manufacture
many metal-based products and components, the
group’s companies provide a highly technological and
innovative component, which they are known for in
their respective markets. This multi-sectoral knowledge
and the continuous technological transfer between
companies allow us to provide solutions that contribute
to people’s comfort, business security, social progress
and environmental sustainability.
Meypar, with its 10-year history, is one of the most
valuable companies in the group because of its
innovative character, because of its presence in a
strategic sector as is mobility and its worldwide
service vocation. I invite you to learn more about these
and other aspects of the company in the pages that
follow in this publication.
NEWS
INGENIA solution
at Costa Rica’s Airport
Via Rail, new functionalities
in the VIA SERIES
Via Rail, a public railway operator in Canada,
has started a process to modernize the
management of the vehicle parking garage
available at its stations. Meypar has
developed an adapted of the VIA platform to
meet the operator’s needs.
In addition to the functions specific to the
regulation of parking lots, the kiosks of the Via
series will offer other services to users, such
as local information or information related to
the railway services provided by Via Rail.
Sistemas de Parqueos de Costa Rica,
Meypar’s dealer in this country, has
successfully completed the installation of
the Ingenia solution for the monitoring and
operation of the Juan Santamaría International
Airport´s parking garage. This is the main
airport in the country, operated by Aeris
Holding Costa Rica, and located 18 km away
from the city of San Jose. The parking lot,
which contains 500 spaces and
CITADEL shopping mall
Citadel is one of the leading shopping malls
in Monterrey’s metropolitan area. Owned by
Stiva, with a GLA of 560,000 ft2 and close
to 10 million visitors per year, Meypar has
installed its Ingenia line in the 2400-space
parking garage of this macro-entertainment
center. This new line offers high added value,
joining the reliability and robustness of the
high turnover solution of the brand, with a
vanguard design in view of the current trends
in interiors.
4
registers around 60,000 monthly operations,
is also used by a large number of monthly
pass users. For access control, Meypar has
equipped the facilities with 3 entry stations, 4
exit validators, 3 automatic pay stations, and
2 fee computers. The solution installed by
Sistemas de Parqueos also incorporates LPR,
HID readers, and perimetral cameras along all
entrance and exit lanes.
News
SANT CUGAT DEL VALLES
a calling for sustainable mobility
The town of Sant Cugat del Valles, with more
than 80,000 inhabitants and very close to
Barcelona, has become a new Nexus city with
the introduction of 34 units from the VIA series.
Choosing for Meypar’s technological solution
for the Smart City, the local administration is
consolidating its policy towards sustainable
mobility, which has for years particularly
focused on all that concerns the quality of life
of its citizens and its services.
MEYPAR USA Corporation
always getting closer
to our customers
The operation of the blue zone is carried out
by Promusa, a publicly-owned company.
This management model is representative
of other medium-sized cities in which the
administration chooses to take on the
operation of regulated parking on public
roads.
Meypar’s internationalization through its own
subsidiaries has taken a significant step this
year with the establishment of Meypar USA
Corporation. Headquartered in Houston, the
new company will have its own presence in
the United States, a market in which Meypar
projects are already a reality in Nevada,
California and Arizona, along with increasing
implementation in Puerto Rico. Meypar
USA joins the companies present in Peru
and Mexico, where the brand is leading the
market.
MEYPAR
solutions for toll roads
Four years after starting to work in the field
of the highways business, the MeyparOliva Torras team continues to increase
its knowledge of the modernization of toll
collection. The goal of innovation in this field
is to improve the level of service provided to
the user, increase the security of transactions,
and to optimize the management of toll booth
staff. The developed solutions are part of the
industry trend toward unassisted tollbooths,
which are increasingly automated with the use
of the latest technologies.
5
N
O
EET
STR
EFFICIENCY, MOBILITY, AND NEW TECHNOLOGIES
NEXUS, A TRULY COMPREHENSIVE
SYSTEM FOR THE MOBILITY OF CITIES
After years during which the concept of a Smart
City has been on the minds of the city leaders
worldwide, the opinion that this is not just about
equipping urban centers with innovative devices
is more unanimous every day. Without a doubt,
these provide improvements to citizens and local
governments. However, on their own, they do
not constitute an efficient solution, as their cost is
enormous and unattainable for the majority of cities.
Efficiency, in addition to innovation, is turning into the
key factor for all urban development. To achieve it, it
is necessary to standardize services and solutions.
Otherwise, a multitude of unconnected systems
incapable of interacting with each other proliferate.
MESSAGE
LISTENER
SENSORIZED SPACES
TARIFF
ENGINE
TCP
UDP
COMMAND
MANAGER
FTP
SERVER
ELECTRIC VEHICLE
OUTDOOR
PARKING FACILITY
WIFI
6
COMPLAINTS
Innovation
It all starts with the architecture
Interaction for a
comprehensive solution
Nexus has been developed with this focus;
creating a platform capable of providing
a comprehensive response to efficient
real-time management of mobility in cities
while satisfying the criteria of scalability and
interaction with other systems. With these
goals in mind, its architecture has been
designed in a modular manner, using the
concept of plug-ins and the possibility of
interacting with SQLServer, MySQL, and
Oracle databases, among others. These
two features allow the interchange of
information with other platforms and the rapid
development of new services.
Using the SOAP protocol, the web server that
hosts the Nexus platform interacts with other
servers dedicated to other on-street parking
systems, or even with the off-street Meypar
system, thus allowing for the management of
integrated urban parking services. Likewise,
Nexus is able to interact with parking space
sensor systems, pollution sensors and
noise pollution sensors, as well as signage
systems and free space guidance systems.
At the same time, this open design offers
the possibility of integration with monitoring,
maintenance, and payment via cell phone
platforms and applications. These capabilities
are what make Nexus a truly comprehensive
solution.
The back office of the Nexus platform, with
an interface developed in a web environment,
allows the operator to control the whole
system in real time. With access regulated
depending on the user profile, the interface
offers an interactive map of the urban network
and the devices installed. This map allows for
the monitoring, controlling, and updating of
the whole network of terminals and devices.
It also integrates a control panel which
allows graphic access to all of the system’s
indicators and statistics. For operations, the
solution gives access to all information on
operations, alarms, revenue, and the payment
of violations. All searches are configurable by
the user as to provide him with an interface
perfectly adapted to each operation type.
YS
QL
SQL
BBDD
The control center
M
S
ER
VE
R - ORACLE
HIBERNATE LINQ
ON-STREET
INTEGRATION
SOAP
HTTP
WEB
SERVER
BACKOFFICE
OFF-STREET
INTEGRATION
SOAP
HTTPS
PAYMENT BY
CELL PHONE
7
OTFREFET
S
COMPETITIVE SOLUTIONS WITH HIGH PERFORMANCE
ADVENTA, THE LINK
TO THE FUTURE
Over the past 10 years, the improvement in security,
speed and continuity of service has brought about
a great leap forward in the use of communications
networks. Increasingly common use of the internet and
more reliable networks are allowing us to move on from
parking monitoring systems with off-line support to
ones with online support. The new ADVENTA solution
has been the result of this trend.
8
Innovation
QR Code
Of all of the technologies emerging in
the current market, QR codes are taking
precedence over traditional bar codes due
to their numerous advantages over them.
Among these is the ability to be read in any
position through 360. This feature, along
with the reading correction capability of this
technology (up to 30%), minimizes illegible
tickets, which improves the reliability and
robustness of the system. At the same time,
QR codes have a faster reading speed, which
results in a greater capacity to withstand a
large volume of operations. Finally, QR codes
allow the recording of a large volume of
information over a smaller surface area. The
Adventa series allows printing of tickets both
on paper rolls and on fanfold.
Simplicity and
competitiveness
One of Meypar’s constant goals in its new
developments is always centered around
offering systems which, based on their
simplicity, provide competitive solutions
without having to sacrifice high performance.
In this sense, Adventa supports the various
most commonly used products incorporated
in the Ingenia series:
Services
suited to needs
Ticket transactions, monthly passes, value
cards, discount vouchers and pre-sale tickets.
These operations are possible in online
mode thanks to the QR. At the same time,
this system offers simpler reading, without
the need to use complex magstripe encoder/
decoders. This results in a lower cost of
maintenance.
9
Based on knowledge acquired through the
development of the monitoring system of the
Ingenia series, the R+D team has developed
a new solution to meet the real-time needs
of the configuration, monitoring, and control
of devices. A result of this experience and of
market demand, this new-generation system
has a modular philosophy. Via a system of
scalable licenses, operators have a control
system equipped only with the modes that
they use, simplifying
their management.
EXCELLENCE IN
SERVICE
n a market that is constantly becoming
more competitive, with major actors with
a global presence, Meypar has given
preference to excellence in service
as one of the pillars of its strategy to
stand out. Present in 9 countries in
Latin America, distributors have been
and continue to be a fundamental part of its
achievements, and are the best way to become
acquainted with the reality of local markets. To
share his vision, we talked with Kenneth Murillo,
the president of Sistemas de Parqueos de Costa
Rica, the dealer and technical service company for
Meypar in that country.
Kenneth, can you tell us about the company’s
background?
elements that emerge in the market, and which may, when applied
correctly, improve and distinguish one company from another. We have
to attend to and listen to our customers, in addition to being up to date.
The company was founded in 1996 as a response to innovation in the
automation of shopping malls, and was the first company to automate
a shopping mall and three small parking lots. Since then, we have been
facing new challenges in a large, emerging market.
What factors of your service and products do your
customers value most?
Today, customers have multiple companies that provide the service
of the sale and installation of devices. In addition, any products can
be acquired online. However, once we have the product on hand,
what are we going to do with it? There lies the difference; what the
customer wants is to rely on a company that provides support, with
replacement stock, and with staff that attend to their needs punctually
and adequately. The quality and reliability of the product must meet the
technical specifications, but this technology requires additional support
so that it is optimally functional in all aspects. The customer hopes to
acquire a product with a long useful life-span and with few technical
failures. This is achieved via teamwork in conjunction with the distributor
and the factory, which is a shared task and which benefits both sides. It
also becomes a fundamental link in the product. It is essential that the
service offered meet the needs of each customer, accompanying them
from the first day of the operation of the devices, and carrying out the
adjustments necessary to achieve maximum performance. This is not
a simple task. It requires observation and patience to set up a device
which is not only properly installed but also properly configured, and
which meets all of the technical, esthetic, and operational requirements.
This is the key to success, is the best cover letter, and is the only
purpose that should drive us all; good service.
How would you describe this market?
Costa Rica is a small country with many financial limitations. Even in
the area of shopping mall development, constant growth has been
maintained over the years. Small establishments have been closing and
large shopping malls have been popping up. As a part of the strategy,
in the field of parking lots, the customer approach is being diversified,
and every day, we aim to provide better service to the end user.
What role does service play in your value offering?
The basis of our company has been and will continue to be to provide
the best after-sales service, as well as effective, opportune preventative
and corrective maintenance at a reasonable price. Our best salesmen
are our customers themselves, to whom we owe a great deal, and
who we support in the full scope of our service. This is not only about
replacement parts; it also consists of priority, personalized, quality
attention. This sets us apart from other companies in the local market.
The availability of qualified staff and 24/7 online support is crucial to
this. Retaining customers for over 20 years is not easy; it requires
reinventing yourself every day and being up to date with the new
10
Corporate
CAU
11
HEADQUARTERS
MEYPAR
Avda. Ragull, 50 3a
08173 SANT CUGAT DEL VALLÈS
(Barcelona - SPAIN)
Tel.: (+34) 93 544 29 33
Fax: (+34) 93 675 62 20
[email protected]
www.meypar.com
MEXICO
C/ Sassoferrato, 61
Col. Alfonso XIII
01460 MEXICO D.F. (MEXICO)
Tel.: +5255 5208 1644
Tel.: +5255 5208 3756
[email protected]
USA
Two Allen Center
1200 Smith Street, 16th floor
HOUSTON TEXAS 77002
[email protected]
PERU
Avda. Víctor A. Belaúnde 147
Vía Principal 140
Edif. Real Seis, 6 - 7 F
LIMA, 27
Tel.: +51 (1) 716 5625
Fax: +51 (1) 716 5626
[email protected]