Annual Report 2009-2010
Transcription
Annual Report 2009-2010
A joint message from the President and the CEO For 15 years, Renaissance has been present and active in the heart of the city thanks to the strategic position of its head office and first storefront right in the middle of a very cosmopolitan neighborhood. It is conveniently located near the Jean Talon market, within Little Italy and at a metro station. Over the years it has spread out to many different boroughs and municipalities on the Island of Montreal and the neighbouring suburbs. This movement began slowly in response to the needs of the community and to the requests of many citizens who were more and more open to environmental issues and the relevant values. An instrumental and privileged partner to the growing sector of a population seeking the reuse of used consumer goods of all kinds, Renaissance has thus become a key player in sustainable development. Today Renaissance operates nine Fripe-Prix Community Boutiques and has a vast network of 17 collection points, 109 donation bins, and a distribution centre, all aimed to maintain a steady supply of clothing and used consumer goods. This infrastructure eases the collection and sorting of reusable goods, provided each year by some 300,000 donors. The goods and clothing are then sold at low prices and are a help to many low-income families. Thanks to the 800,000 sales transactions processed annually in its stores, Renaissance reached a level of 70% self-financing. Twinned with the financial backing of Emploi-Québec, these revenues support its multiple programs of social and professional training. Consequently, the number of placements of participants back into the job market or education system has surpassed 2,000 since the beginning of the organisation. Because of tremendous support of the population, its partners, and members of its team, Renaissance initiated and developed a vision and a course of action that both respects the environment and generates added value to society and the economy. Having become the leading social enterprise in Quebec, Renaissance is in a position to tailor the impact of its efforts by responding to the emerging needs of the community. We would like to thank our principal benefactors and partners: la Caisse d’économie solidaire Desjardins, la CDEC Centre-Nord, le Collectif des entreprises d’insertion, Emploi-Québec, The J.W. McConnell Foundation, Goodwill Industries International, Investissement-Québec, RecycQuébec, le Réseau d’investissement social du Québec, Social Capital Partners, la Succession J.A. DeSève, The City of Montreal, as well as all the businesses and institutions that accommodate our donation bins. Finally, we would like to express our deepest gratitude to the members of our Board of Directors for their devotion and passion, to all our staff for their enthusiasm and efficiency, to all our participants for their perseverance and their courage, and to all our volunteers for their continued dedication. André Véronneau President Pierre Legault CEO Renew Of Syrian origin, Bouchra is 57 years old and has been settled in Quebec for nearly twenty years. “I loved Montreal from the beginning; I was so enthusiastic that I forgot the difficulties.” For a while she had seasonal work but then became housebound due to illness. When she recovered, she told herself “I must do something with my life.” Emploi-Québec referred her to Renaissance. “I am very happy to work; I hope to become a good salesperson and to learn everything about customer service. I have renewed hope Bouchra Sales clerk/sorter/cashier to be on the right path. I am doing this training also to regain my self-confidence, and to tell myself that I am capable. It is very interesting because I am also being trained on how to look for work so that I can prepare for my re-entry into the workforce under the best conditions. This is very important for me who was out of work for so long.” After Renaissance, Bouchra plans to find work in customer service. 15 years of continual action Mission Renaissance is a non-profit organisation whose mission is to facilitate the social and professional reintegration of people experiencing difficulty entering the workforce, while enlisting a commitment to take concrete steps to protect the environment. Renaissance: A model of Sustainable Development Sustainable development is based on development which meets the needs of the present without compromising the ability of future generations to meet theirs’. This concept of development strikes a balance between people, the economy and the environment. Renaissance has adopted this philosophy and is pursuing a triple mission: social, environmental, and economic: SOCIAL, because it facilitates the social and occupational reintegration of individuals who have difficulty entering the job market; ENVIRONMENTAL, because it collects millions of used goods, thus diverting them from landfill sites and ECONOMIC because it offers affordable clothing and other objects to the underprivileged. Committed to sustainable development, Renaissance is accredited as a Brundtland Green Enterprise. Our History 1994 — Birth of Renaissance. Inspired by both European and American job training centres, the directors of Moisson Montreal Harvest food bank developed a unique and independent Quebec model. 1995 — Renaissance opens its first Fripe-Prix Community Boutique, in the building housing its head office, at 7250 boulevard Saint-Laurent, in the borough of Villeray – Saint-Michel – Parc-Extension. Renaissance becomes a member of Goodwill Industries International and of Le Collectif des entreprises d’insertion. 1996 — Renaissance opens its second Fripe-Prix Community Boutique, on Saint-Jean-Baptiste Boulevard, in the borough of Rivière-des-Prairies – Pointe-aux-Trembles. Renaissance obtains its first Emploi-Québec grant, for integration activities. 1997 — Renaissance opens its third Fripe-Prix Community Boutique, on Masson Street, in the borough of Rosemont – Petite-Patrie. 1998 — Renaissance opens its fourth Fripe-Prix Community Boutique, on Décarie Boulevard, in the borough of SaintLaurent. 1999 — Renaissance opens its fifth Fripe-Prix Community Boutique, on Saint-Hubert Street, in the borough of Rosemont – Petite-Patrie. 2000 — The Distribution Centre opens on Côte-de-Liesse Road, in the borough of Saint-Laurent. 2001 — Renaissance opens its sixth Fripe-Prix Community Boutique, on Wellington Street, in the borough of Verdun – Île des Soeurs. 2002 — Renaissance is officially accredited as a job training centre by Emploi-Québec and recognized as a social integration enterprise. 2004 — Renaissance opens its seventh Fripe-Prix Community Boutique, on Saint-Jacques Street West, in the borough of Notre-Dame-de-Grâce. Thanks to a loan from the Caisse d’Économie Solidaire, Renaissance purchases the building in which they had been renting office space for their head office for ten years. 2005 — Renaissance opens its eighth Fripe-Prix Community Boutique, on Pie IX Boulevard, in the borough of Mercier – Hochelaga-Maisonneuve. 2007 — Renaissance opens its ninth Fripe-Prix Community Boutique, in the Côte-des-Neiges Plaza, in the borough of Côte-des-Neiges. 2008 — Renaissance refreshes its image and innovates, launching both the Station Renaissance concept – permanent donation centres where attendants welcome donors, and the “Community Boutique” concept. April 2008 — Renaissance inaugurates its new Station Renaissance concept with the opening of the Nuns’ Island Station-Donation Centre, on Golf Road. It has been a great success, with a donation rate of 350-400 donors each week. November-december 2008 — Renaissance opens three new Station-Donation Centres, in St-Lambert (Victoria Avenue), Beaconsfield (Saint-Charles Boulevard), and Laval (Concorde Boulevard). 2009 — Renaissance opens three new Station-Donation Centres, in Dorval (Lakeshore Ave.), Lasalle (Newman Boulevard), and Mercier – Hochelaga-Maisonneuve (Sherbrooke Street East). The borough of Côte-des-Neiges – Notre-Dame-deGrâce selects Renaissance for its Eco-Centre which adds an eighth Donation Centre. Purchase of the first hybrid truck (electric and bio-diesel) which launches the eventual replacement of the organisation’s fleet of collection trucks. December 2009 — Renaissance celebrates the placement of the 2,000th participant. Redistribute Michael is 28 years old. He is originally from Togo where he was an artist and dancer and owned an art boutique. He left his country with its difficult economic situation to follow his companion and has been in Quebec for less than a year. He began looking for work as soon as he arrived and his early searches led him to Renaissance. “Working at Renaissance has changed a lot of things Michael Stock handler/driver’s helper for me. It is a precious help so that I can return to the work force. I am also making friends and I am getting trained to be a forklift driver. It is an asset for me, and will help when I look for work. I trusted and still have full confidence in Renaissance, because it helps a lot.” Michael plans to get a job in stock handling, to train in construction and, if he has time, to continue to dance! Donations are at the heart of our success Donations are a vital link for Renaissance. Not only do they offer a second life for millions of tons of clothing and reusable goods; but they also help to change lives by financially supporting the job training program of Renaissance. In the Greater Montreal area, Renaissance operates a widespread network for the collection, sorting, and resale of goods donated by a large number of citizens who are eager to offer tangible support to this social and environmental cause. The Donation Centres Because of the enthusiastic response from the community, Renaissance has worked to expand its network of Station Renaissance Donation Centres which are devoted exclusively to the welcoming of donors and receiving their goods. Several stations were inaugurated in 2009-2010 in strategic areas across the Island of Montreal – in Dorval, LaSalle, Mercier – HochelagaMaisonneuve, and at the Côte-des-Neiges – NDG ÉcoCentre. These four new donation centres join the existing ones and are a valuable compliment to the 109 donation bins in the Greater Montreal area; in addition to the Community Boutiques also receiving donated goods. The results of the Green Challenge represent a grand total of 84,600 pounds of clothing, books, and used household goods diverted from landfill sites for the week of October 18-25. To highlight the commitment and generosity of the citizens of the winning municipalities and boroughs, the CEO of Renaissance, Pierre Legault, presented commemorative plaques to the mayor of Verdun, Mr. Claude Trudel, and to Mr. Edgar Rouleau, the mayor of Dorval. Collection Drives Under the auspices of the Waste Reduction Week in Quebec (from October 18-25, 2009) and its annual fall clothing drive, Renaissance launched a Green Challenge in the municipalities of the Greater Montreal area. As nine municipalities and boroughs took up the challenge, their citizens were invited to drop off their clothing and reusable goods at their Donation Centres. The donors were also entered in a draw to win one of the eco-friendly prizes, such as solar panels, rain barrels, or composters. During the week of the first “Green Challenge”, 3,384 donations were received. The borough of Verdun was the winner for the highest number of donations with 802 donations, followed by the borough of Villeray – St-Michel – Park Extension with 656 donations and the borough of Côte-des-Neiges – Notre-Dame-deGrâce with 501 donations. As for the prize for the most donations per 1,000 inhabitants, the city of Dorval won with its 17.98 donations per 1,000 citizens while the city of Beaconsfield came a close second with 17.58 donations per 1,000. And Verdun was third with 11.83 donations. Volume of goods saved from landfill sites by municipalities & boroughs (in pounds) Verdun 20050 Villeray – Saint-Michel – Parc-Extension 16400 Côte-des-Neiges – Notre-Dame-de-Grâce 12525 Beaconsfield 8425 Dorval 8200 Rivière-des-Prairies – Pointe-aux-Trembles 5625 Saint-Laurent 4750 LaSalle 4375 Mercier – Hochelaga-Maisonneuve 3425 Revalue Ilian is 34 years old. Originally from Bulgaria where he worked in the tourist industry, he moved to Quebec seeking a more stable life. It was very difficult for him at the beginning, with the language barrier and culture shock. After a six-month intensive French course, he was able to express himself better, and began looking for work – to no avail. He finally discovered Renaissance! Ilian Stock handler/driver’s helper “Everyone is very kind. They explain how the job market works, how to prepare for your job searches. Renaissance offers me stable employment, training and allows me to get my forklift driver’s license. Today I feel more prepared to enter the workforce.” Ilian plans to continue to improve his French and get back into the job market. The unrelenting fight against poverty and exclusion For fifteen years Renaissance has been continually working to build a more just society by giving thousands of excluded and diminished people a place in the workforce. This integration allows them to develop or enhance their self-esteem, autonomy, and civic responsibility. Whether they be new immigrants to Quebec or have struggled to find work, participants find Renaissance provides a warm, understanding, and stimulating environment as well as the tools needed to ease their socio-professional integration. By recovering and reselling the donated goods at affordable prices, Renaissance offers a precious economic support to individuals and low-income families. Redistributed throughout the conveniently located FripePrix Community Boutiques these goods undoubtedly make a huge difference in many low-income homes. Volunteerism Everyday, a large number of people living with an intellectual or physical disability are able to find their place at Renaissance which offers them the possibility to do meaningful work in the various Community Boutiques and also to have access to social integration adapted to their needs. Their work is greatly appreciated and we wish to thank our 72 volunteers as well as the organisations who have partnered with us: The West Island Readaptation Centre, Centre de Réadaptation Gabrielle-Major, l’École Irénée-Lussier, and La Commission Scolaire Marguerite-Bourgeois. Our Partnership with Emploi-Québec Emploi-Québec’s support of the mission and job training programs has been ongoing since 1996. This partnership from the onset recognized the unique model formulated by Renaissance and in doing so, stimulated its development and enhanced its credibility despite the challenges which had to be faced. The financial agreement, which covers the participants’ salaries which has been ongoing, and increased last year by 19% with a contract by the Minister of Employment and Solidarity, is a definite mark of confidence and permanent encouragement. With this solid base, Renaissance can continue to develop its job training services and even envision new avenues, whether in sectors where there is a manpower shortage or with programs designed for specific clientele. Recognise Valérie is a 22 year old Quebecer. She has held many temporary jobs, none of which allowed her the employment stability she sought. She realized she needed a stable job in order to get good references. “At first I was very hesitant to come to work at Renaissance because I was afraid of the unknown. But now I am happy I did it. I am a person who is not able to be without Valérie Maintenance worker a job. Since I have been at Renaissance, I have something to do with my days and that is going to help me find a stable job. I am also working to improve my weak points. This makes me happy to work. I find personal satisfaction, I am independent and responsible.” After Renaissance, Valérie foresees working in housekeeping or in a warehouse as well as returning to school. The reintegration process The socio-professional model, which Renaissance, as a social enterprise, has developed over the years, allows a large number of participants to acquire practical training alongside paid work. This opens them up to new job opportunities while also enabling them to discover their own social and professional value. The bulk of training occurs in the Fripe-Prix Community Boutiques in the areas of sales, stock handling, accounting, and housekeeping-maintenance. The participants are accompanied and supervised throughout the entire 26-week training by professional counselors and supported by the store management team. These professionals ensure that each individual’s progress reaches the objectives for both job placement as well as personal and social development. The success of the job training program with its participant retention and placement serve to demonstrate the quality of the services provided. In addition, the accreditation from Emploi-Québec, which covers the salaries of the participants, confirms that the trained workers represent a real “added value” for society and the economy. A team devoted to the success of the participants The management team within the store plays an influential daily role in the supervision of the participants. In effect, it is they who offer the practical training, who transmit their expertise, offer encouragement and validate the acquired skills and competencies in the store. It is this unity between the socio-professional and management teams which allows Renaissance to offer a program which is adapted, complete, and affirming, focused on both personal and professional accomplishment and success. Placement rate this year: 75% The profile of the participants Renaissance has a mainly female clientele (73%). A large number of these participants are new immigrants to Quebec. The 30-44 year old age group comprises 53% of the clients using the services of the organisation. Here are other characteristics of the participants: 9 %have no income 6 62 %have no work experience in Quebec 46 %have weak schooling 15 %frequently change jobs 15 % have behavior problems 82 %belong to visible minorities Note : A participant can experience more than one situation at a time. Mrs. Samson, Mayor of Villeray-St-Michel-Parc Extension, attended the presentation of Certificates of Distinction during the Week for Social Enterprises. Placements In 2009-2010, Renaissance proudly celebrated the successful placement of Eduardo, the 2000th participant (pictured on the cover, and his testimonial is featured on page 20). This year, 201 participants were placed, 169 found work and 32 returned to school – this represents a 75% placement rate. Since the beginning of Renaissance 15 years ago, there have been a total of 2,062 placements. Mrs. Anie Samson, Mayor of Villeray – St-Michel – Parc Extension, and Mr. Salve Simungomwa, a former participant who trained in housekeeping/ maintenance. Rebuild Meriem is a 23 year old Algerian woman who has been in Quebec for 6 months. Though she had been studying fashion and modeling in her native country she moved here to study nursing. “I was immediately drawn by the name Renaissance. I wanted to work in the store and I liked it right away. Everyone is very accepting. The team spirit puts me in a good mood. Not only is Meriem Sales clerk/sorter/cashier it a very good way to learn the language, but I am also getting valuable work experience which will help me find a job. I have already learned a lot of things, all the tasks and all the aspects of attitude which I need in a professional milieu. I feel equipped to take on the workforce!” After Renaissance, Meriem plans to return to school to study either education, nursing, or fashion. Renaissance puts the “R” in Reuse On the environmental front, Renaissance has positioned itself as a 21st century enterprise. The reuse of used consumer goods plays an integral part and is closely linked to the social and economic facets of its mission. Many results and initiatives are proof of this commitment. The environmental 3 R’s stand for: Reduce, Reuse, and Recycle. Renaissance is committed exclusively to reuse. The organisation collects clothing, shoes, accessories, books, and other household goods in good condition and resells them through a network of nine Community Boutiques. All the revenue is used to finance the job training program for people with difficulties entering the workforce. Some of the donated clothing and goods are not reusable or are left unsold. These “rejects” are sold by the pound to sub-contractors who re-sort for their own purposes for teasing, upholstery, stuffing, rags, and other various uses. Important work has already been done to move the SaintLaurent Donation Centre from the rear of the building. The new location is easily accessible from the parking lot of the Saint-Laurent Community Boutique which makes it a lot easier for donors who arrive by car Our ‘Reuse’ Statistics 3 925 tons of clothing, books, and household goods were diverted from landfill sites Distribution of sales: 59 % clothing; 8 % accessories and jewelry 13 %household goods, home decor, sports equipment, toys, and electronic equipment 7 % shoes 6 % books 2 % recycled paint 2 % furniture 3 % miscellaneous Attendance at the 3R Expo during the Provincial Week to Reduce Waste As a partner of Action Re-buts and the Provincial Week to Reduce Waste, Renaissance was present at the 3R Expo 2009 which inaugurated the launch of the Week. Renaissance attended to promote the first edition of its “Green Challenge” for the municipalities and to publicize the new donation centres as well as to sensitize the population to do something which would be benefit both the community and the environment. Renovation of the Head Office Renaissance’s main building is in desperate need of renovations. For a building of this size, the costs are considerable. Currently, Renaissance is trying to develop an approach which would make the improvements less expensive while ensuring the durability of the renovations. Cécile Carrasco, from marketing and public relations, with Lise Lauzon, person in charge of the Donation Centres. Reflourish Yudith is 42 years old and has one child. She is originally from Cuba where she worked in the cultural field. Seeking a better life for her family, she has been living in Quebec for two years. “The first important thing that I did was to learn French. Then I started to look for work but I was unable to find anything. Renaissance offers a beautiful hope. I feel useful to society. The management team, the counselors, and all the participants are one big family. Everyone has a positive energy to help others. Yudith Sales clerk/sorter/cashier There is no differentiation, everyone is equal, I really like this situation. It is strange, though, as I don’t have the impression I am working because I am enjoying it so much! Working at Renaissance is a wonderful opportunity. I am really benefitting from the professional training; I feel I am well prepared. Here everything is possible.” Yudith plans to find work in customer service within a store and will go on to study communications. The Transport Department The transport department is an important facet of Renaissance. Operational since 1995, it is directly linked to the collection of donations. This service picks up the clothing and goods from the 109 donations bins which are spread over the metropolitan area as well as the donations from the eight Donation Centres on the Island of Montreal, the South Shore, and Laval. It also stocks the nine Community Boutiques on the Island of Montreal. They also look after the recycling of the organisation’s residual waste (textile, cardboard, plastic, paper, metal, etc), often reselling it to other business partners. The fleet has six trucks, including the electric/bio-diesel hybrid. The department also manages the Côte-de-Liesse Distribution Centre in the borough of Saint-Laurent where the busy team manages 20,000 square feet of storage space. The transport department now also offers training in stock handling and for driver’s helpers. Of the twenty-two people who followed the training since 2008, seventeen have found work, and six have returned to school. A reason to be proud! Quebec’s first hybrid transport truck sports Renaissance’s colours In last year’s annual report, Renaissance proudly announced the purchase of its first hybrid transport truck as it initiated the gradual replacement of its fleet. It is up and running! As it happens, it turns out to be the first hybrid transport truck to be driving on Quebec’s highways! A new design and colour scheme was developed by L’Agence Code for the whole fleet to better portray the coherence between the human dimension of Renaissance and its environmental values. All the trucks have been painted with the new colours. Renaissance and Boomerang Recycled Paints celebrate their ten year partnership! Thanks to the partnership between Renaissance and Peintures Récupérées du Québec Inc., the Fripe-Prix Community Boutiques offer the full range of Boomerang products. These are made from unused portions of household paint or stain which are recycled and therefore kept out of landfill sites. Solutions Enviro Plus Ecological Products Renaissance is gradually replacing all its cleaning products with environmentally friendly ones from Solution Enviro Plus, which are certified organic. After a successful six month trial run conducted at the Saint-Laurent Boutique; six of the nine stores are now using these products. This not only saves money, as a single product currently replaces five previous ones, but it also makes it also simplifies things for the participants working in housekeeping/maintenance. These products are made in Quebec, phosphate-free, and biodegradable; thus good for the environment, the plumbing, and the staff. These changes were implemented in partnership with DAMI, the official supplier of sanitation products for Renaissance. Reorient Kettelene is 23 years old. She is of Haitian origin and has lived in Quebec for fifteen years. Her family situation did not allow her to have stability in her educational life. She held many different jobs in restaurants and discovered she had a vocation in customer service. She hoped to develop this ability, while finding steady employment because she really enjoys contact Kettelene Sales clerk/sorter/cashier with people. Emploi-Québec pointed her towards Renaissance. “I am very proud to work at Renaissance. I have improved so much. I also get a lot of help. I learned to work more on myself, to know what I want in the future, and where I want to be headed.” After her training, Kettelene hopes to go back to school to become a nursing assistant. Sound management The MDS management system The new website Renaissance continues to implement the MDS management system which offers optimal management of the different facets of the operation: collection, sorting, product presentation, and sale of the used goods. Two new trainer (mentor) positions were established to coach the management team within the stores and the participants so that everyone could acquire a better mastery of the system. The organisation is developing due to the subsequent increase in sales. Renaissance was able to open several new donation centres, to buy additional equipment and continues to refurbish the boutiques. The WESA system is used on a daily basis to establish and track the production objectives in conjunction with sales. The WESA system is equipped with multiple performance indicators; though the team has mastered many, there are still several important ones to learn. Renaissance’s fresh image and warm environmentally inspired colours are prominently displayed on the new website. It is easy to navigate, making it simple to discover the different aspects of the organisation, to quickly find one of Renaissance’s locations, to consult the job opportunities, and to convey the organisation’s latest news. Staff training The dedication and personal involvement of the men and women who are the human resources of Renaissance have always been the basis of our success and our greatest asset. In order to support its development, the organisation has a new active recruitment policy. Several new collaborators have come on board this year and new jobs have been created. Renaissance acquired a kiosk with the new colours of the organisation and has increased its visibility in different job fairs; with its social and environmental values Renaissance is becoming known as an employer of choice! Our partners Renaissance wishes to sincerely thank its principal partners and benefactors for their unwavering support and commitment. · · · · · · · · · · · · · · · · · · · · · · Mouhssine Marrakchi, Director of Human Resources, and Khalil Filali-Mouhim, manager of the Verdun Boutique, at the Employment and Training Fair, March 2010. · · · · · · · · Aéroport Montréal-Trudeau Boutique Jacob Caisse d’économie solidaire Desjardins CanadaDon Centre de réadaptation Lisette Dupras Chantier de l’économie sociale Collectif des entreprises d’insertion du Québec Corporation de développement économique communautaire (CDEC) Centre-Nord Emploi Quebec The Hamilton Foundation The J.W. McConnell Foundation Goodwill Industries International Investissements-Quebec Le Centre de réadaptation en déficience intellectuelle Gabrielle-Major West Island Readaptation Services Le Mûrier L’École François-Michelle L’École Irénée-Lussier Les Etablissements Verts Brundtland Green Entreprises Ministère de l’Emploi et de la Solidarité sociale Ministère de l’Immigration et des Communautés culturelles Ministère du Développement durable, de l’Environnement et des Parcs Recyc-Quebec Reitman’s Réseau d’investissement social du Quebec Social Capital Partners Succession J.A. DeSève Tommy Hilfiger City of Dorval City of Montreal Reinspire Joseph is a 22 year old Quebecer. Upon graduating from high school he worked at many different jobs without finding stability. “Working at Renaissance has allowed me to change my way of life. I have become independent, I am more responsible. I know that this work experience will help me find a good job afterwards. Joseph Sales clerk/sorter/cashier What I like the most is the contact with the clients, it is important to maintain contact with the outside world and to meet people. The training is very interesting because it also allows you to help yourself in your search for work.” After Renaissance, Joseph plans to train as a photographer and to find a job.