Muskoka Age Friendly Community Assessment
Transcription
Muskoka Age Friendly Community Assessment
Muskoka Age Friendly Community Assessment Prepared by Heather Hay for the District Municipality of Muskoka March 2016 Muskoka MAP – Community Assessment Introduction The purpose of this report is to compile an inventory of assessment data collected from previous Seniors' Needs Assessment activities related to various projects across the region (including data collected through an initial AFC assessment survey completed in Muskoka in 2014, survey data collected by the District to inform a new Seniors Community Advisors program and the new Muskoka Community Health Links, and other needs assessment data collected by partner agencies in the last three years). Once the inventory of previous needs assessment data is compiled, additional assessment activities (focus groups and surveys) will be executed to address any data gaps (if gaps are identified). At the same time, a comprehensive inventory of existing seniors services, programs and resources currently available in the region will be compiled for use in developing action plans and identifying potential solutions and partnerships. Introduction 1 Muskoka MAP – Community Assessment Table of Contents Introduction................................................................................................................................................1 Executive Summary...................................................................................................................................4 Collaboration with other Age-Friendly Projects........................................................................................5 Background................................................................................................................................................6 Inventory of Background Information..................................................................................................7 Outdoor Spaces and Buildings.................................................................................................................10 Muskoka AFC Assessment 2014.........................................................................................................10 Outdoor Spaces and Buildings General..........................................................................................10 Public Restrooms and Rest Areas...................................................................................................11 Public and Private Buildings..........................................................................................................12 Summary.............................................................................................................................................12 Transportation..........................................................................................................................................13 Muskoka AFC Assessment 2014.........................................................................................................13 General............................................................................................................................................13 Parking............................................................................................................................................14 Community Transportation Services..............................................................................................15 Inventory.............................................................................................................................................15 Resources.............................................................................................................................................17 Baysville & Dorset.........................................................................................................................17 Bala.................................................................................................................................................17 Bracebridge.....................................................................................................................................17 Gravenhurst....................................................................................................................................18 Huntsville........................................................................................................................................18 Midland...........................................................................................................................................18 Summary.............................................................................................................................................18 Housing....................................................................................................................................................19 Muskoka AFC Assessment 2014.........................................................................................................19 Housing General.............................................................................................................................19 Housing Maintenance and Modifications.......................................................................................19 Inventory.............................................................................................................................................21 Resources.............................................................................................................................................21 Summary.............................................................................................................................................22 Respect and Social Inclusion...................................................................................................................24 Muskoka AFC Assessment 2014.........................................................................................................24 Respect and Social Inclusion..........................................................................................................24 Inventory.............................................................................................................................................24 Resources.............................................................................................................................................24 Summary.............................................................................................................................................24 Social Participation..................................................................................................................................25 Muskoka AFC Assessment 2014.........................................................................................................25 Social Participation.........................................................................................................................25 Inventory.............................................................................................................................................25 Resources.............................................................................................................................................26 Summary.............................................................................................................................................29 Civic Participation and Employment.......................................................................................................30 Introduction 2 Muskoka MAP – Community Assessment Muskoka AFC Assessment 2014.........................................................................................................30 Inventory.............................................................................................................................................30 Resources.............................................................................................................................................30 Government....................................................................................................................................30 Summary.............................................................................................................................................36 Community Information..........................................................................................................................37 Muskoka AFC Assessment 2014.........................................................................................................37 Resources.............................................................................................................................................38 Summary.............................................................................................................................................38 Community Supports and Health Services..............................................................................................39 Muskoka AFC Assessment 2014.........................................................................................................39 Inventory.............................................................................................................................................40 Resources.............................................................................................................................................43 Health Units....................................................................................................................................43 Health Support Organizations.........................................................................................................43 Home Support Services..................................................................................................................48 Palliative Care & Bereavement......................................................................................................48 Private Support Services.................................................................................................................49 Home Health Equipment & Vehicles..............................................................................................50 Summary.............................................................................................................................................51 Bibliography.............................................................................................................................................53 Appendix I: Miscellaneous Resources.....................................................................................................56 Emergency Services........................................................................................................................57 Food Banks.....................................................................................................................................57 Safety...................................................................................................................................................61 Appendix II: Statistical Economic & Social Profile of Muskoka - May 2010 3.....................................64 Appendix III: AFC Hub...........................................................................................................................67 Appendix IV: Muskoka AFC Assessment Tool........................................................................................72 Introduction 3 Muskoka MAP – Community Assessment Executive Summary The key features of the District Municipality of Muskoka that is mentioned in several of the reports are the large geographic area of 6,475 km2 with a small population of 59,9801 (2011) permanent residents and over 75,000 seasonal residents. There are two main transportation corridors running north and south Hwy #11 on the east and Hwy 400 on the west. The majority of services are along the Highway #11 corridor and east west traffic is not as efficient meaning those in the west have more of a challenge accessing services. Traditional traffic patterns mean that individuals may be travelling outside the District for services. ON the east side those in Huntsville will often prefer to travel to North Bay for specialists appointments and in the west the people in Mactier generally prefer to travel to Parry Sound or from Honey Harbour to Midland. One element that is missing from the AFC research but is referred to by some of the reports is poverty and ensuring that basic needs are being met. Safety, access to legal supports and food security are a priority for the individual before they can deal with social participation. Another gap is while there are services in may of the communities there is no mapping of what services exists in each individual community. The biggest area of concern for residents and the one Muskoka has been actively pursuing is the issue of transportation. There are two new bus services and a plan to expand to a dispatch system using a combination of services agency partners and commercial units. There are additional issues of parking spots not being large enough to load and unload a wheelchair, snow removal, The next main area of concern is access to health services including a family doctor, specialists, therapy and treatment, home care support. There is a push to allow people to age at home but without the supports in place and extra funding for in house services. Civic participation tells us that there are lots of volunteer postings but not much in paying work for seniors. And Respect and Social Inclusion are generally positive with the exceptions of shut ins and caregivers getting the support they need. The final area of concern is Housing and the lack of affordable supports to maintain older homes. There are long waitlists for senior's housing and long term care at a time when most would prefer to be at home. Collaboration is an ongoing theme amongst many of the reports – finding unique ways to serve more people with less resources by moving towards integration of services and resources. The nature of Muskoka is that collaboration may need to include other LIHN's and districts to ensure the needs of Muskoka residents are being met. 1http://www12.statcan.ca/census-recensement/2011/dp-pd/prof/details/page.cfm? Lang=E&Geo1=CD&Code1=3544&Geo2=PR&Code2=35&Data=Count&SearchText=Muskoka&Sear chType=Begins&SearchPR=01&B1=All&Custom=&TABID=1 Executive Summary 4 Muskoka MAP – Community Assessment Collaboration with other Age-Friendly Projects The only other project currently funded as an Age-Friendly Community Project is the Town of Gravenhurst has received $25,000 through the Ontario Seniors' Secretariat. According to the Secretariat's website: This project will develop an age-friendly action plan for Gravenhurst that will identify new opportunities to make the community more walkable and conducive to a variety of active transportation modes, while taking into consideration the specific needs of our aging population. (http://www.seniors.gov.on.ca/en/srsorgs/afcpgp_projects.php) The Gravnhurst project appears to focus on accessibility in outdoor spaces and might benefit from the Muskoka Assessment. A joint meeting to discuss opportunities for collaboration is recommended. Collaboration with other Age-Friendly Projects 5 Muskoka MAP – Community Assessment Background The World Health Organization (WHO) defines an age-friendly community as one that optimizes opportunities for health, participation and security in order to enhance quality of life as people age. The WHO created a checklist of essential features of Age Friendly Rural and Remote Communities that includes eight community sectors: • • • • • • • • Outdoor spaces and buildings Transportation Housing Social Participation Respect and Social Inclusion Civic Participation and Employment Communication and Information Community Support and Health Services The initial Age Friendly Community Assessment Muskoka began in 2013 with the formation of a Site Steering Committee and a presentation by Jean Kincade and Lucy Marco who shared the results of the Brantford and Brant County project. Kincade and Marco suggested establishing categories based on the level of independence versus age for establishing target groups. Initial focus groups were held in fall of 2013 to determine the most appropriate assessment tool to use. The Age Friendly Community Quiz developed by Age Friendly Manitoba was selected for its focus on rural issues and concerns and modified to capture specific local data. The survey was available online from January to June 2014 and in print and garnered 215 responses. In addition to the survey there were 10 focus groups with a total of 121 participants and in depth interviews were conducted with 10 individuals. An effort was made to solicit the input of seniors, caregivers and service providers. Baysville East Gwillimbury Huntsville Magnetewan Muskoka Port sydney South muskoka Utterson Background Bracebridge Gravenhurst Kearney Midland Parry Sound Ryde Uffington Vankoughnet Burk's Falls Hanover Kilworthy Milford bay Port Carliing Severn bridge Ullswater Wahta 6 Muskoka MAP – Community Assessment Inventory of Background Information Age-Friendly Rural and Remote Communities: A Guide http://www.phac-aspc.gc.ca/seniors-aines/alt-formats/pdf/publications/public/healthysante/age_friendly_rural/AFRRC_en.pdf Federal/Provincial/Territorial Ministers Responsible for Seniors Filename: AFRRC en.pdf This guide is based on a Canadian project that focused on 10 remote and rural communities in Canada. It is an extension of the work by the World Health Organization and the Global Age-Friendly Cities Project. It provides an analysis and projections of seniors and aging in rural Canada. For each of the common themes the Key Elements identifies the barriers and practical suggestions for improving agefriendliness. The guide also covers the stages and process for working toward an age-friendly community from assessment to planning, then implementation and the importance of monitoring. The guide concludes with a Checklist of of Age-Friendly Features for each of the community dimensions. Finding the Right Fit: Age-Friendly Community Planning Filename: Ontario Age-Friendly Community Planning.pdf The Ontario government prepared this comprehensive guide for communities about the process of becoming age-friendly, descriptions of the eight community dimensions, resources and a glossary of acronyms. The guide maps out the process in various communities from meetings and grant applications to assessment, actions plans, implementation and evaluation. The next steps section for each community often includes funding opportunities and the concrete actions taken to turn the plans into reality. Approaches to Rural Innovation and Integration District Municipality of Muskoka Filename: Approaches to Rural Innovation and Integration This powerpoint was presented to the OMSSA Learning Symposium on June 23, 2015. It outlines the strategies Muskoka has used to provide services in the areas of community investment, housing, health, transportation, food, social enterprise, seniors and children. One key slide illustrates the progression from all services offered through one office in 2004 on to the additions of Ontario Works community offices in three towns in 2008 to outreach and seniors clubhouses in all towns and townships in 2013 followed by the current rural initiatives in 2015. A list of the partners in Muskoka Health Planning, funding sources, the concept of collaboration moving towards integration and the pitfalls are also presented. Background 7 Muskoka MAP – Community Assessment A Master Aging Plan For Brantford & the County of Brant (September 16, 2008) Grand River Council on Aging Filename: MasterAgingPlan_Booklet.pdf Representatives Jean Kincade and Lucy Marco from the Grand River Council on Aging presented to the Site Steering Committee for Age Friendly Muskoka in 2013. They have presented to groups across Canada and their work has provided the blueprint for developing and implementing a Master Aging Plan. The Master Aging plan includes a description of the target groups, the senior's needs identified by the planning committees for each of the community dimensions. The chart with the Objectives and Suggested Strategies is of particular interest as well as the list of recommendations for the City and council, community agencies, federal and provincial government, the community and the individual. A Master Aging Plan For Brantford & the County of Brant: Implementation Planning Phase (October 26, 2009) Grand River Council on Aging Filename: ImplementationActionPlan.pdf This is provided as reference as it is the next step in the planning process and an awareness of the implementation plan will inform the development of the Master Aging Plan. Community Results - Master Aging Plan for Brantford and Brant County (October 8, 2013) Grand River Council on Aging Filename: Comparison-Community versus MAP-Oct-8.pdf This third document is a comparison of Community Results and the Master Aging Plan. The specific activities that occurred within the community provide suggestions of what can be done to meet the speicific goals and objectives of the Master Aging Plan. Global Age-friendly Cities: How does Peterborough compare? Peterborough Social Planning Council (2012) Filename: 2012_feb_14_report_on_age_friendly_comm.pdf The report includes the assessment data for Peterborough for comparison purposes. They have also identified specific recommendations and the local, regional and provincial partners needed to move the recommendation forward. Muskoka Senior Community Advisor Program: Baseline Data & Community Engagement Project Bloom Consulting (January 2015) This report provides an overview of the Muskoka Senior Advisor Program piloting in five communities. The highlights from discussion groups are listed and common barriers and suggestions for programs and services are listed. One interesting piece is the list of specific services available in each of five communities and the lack of some services such as meals on wheels. This may be useful information to be captured for the rest of Muskoka. Background 8 Muskoka MAP – Community Assessment District of Muskoka: Demographic profile Planning and Economic Development Department (September 2011) Filename: Demographic_Profile_September 2011.pdf This is the most current demomgraphic profile of Muskoka. It provides a breakdown of permanent and seasonal populations, education, income and labour data. Background 9 Muskoka MAP – Community Assessment Outdoor Spaces and Buildings Muskoka AFC Assessment 2014 Outdoor Spaces and Buildings General Outdoor Spaces and Buildings 0 10 20 30 40 50 60 70 80 90100 Sidewalks, paths and trails are well maintained and snow cleared. Brushes and shrubs are trimmed along sidewalks. Sidewalks have flat intersections. Snow removal is prompt. Snow banks removed so passengers can get in and out of vehicles. Poor Fair Good Very good Excellent Snow removal considers those who use scooters or wheel chairs. Parking lots are well maintained and cleared of snow and ice. Residential areas are well lit. Businesses clear snow and ice in front of their buildings. High snowbanks were a visibility and safety hazard. Generally businesses are doing a good job keeping their storefronts clear of snow although the sandwich boards can be an obstacle particularly in the winter with snowbanks. The pole with the push button for crosswalks is sometimes difficult to reach due to the buildup of snow. Huntsville sidewalks are poorly maintained with cracks. Outdoor Spaces and Buildings 10 Muskoka MAP – Community Assessment Public Restrooms and Rest Areas Public Restrooms and Rest Areas 0 10 20 30 40 50 60 70 80 Public washrooms are available. Good signs direct people to washrooms. Poor Fair Good Very good Excellent Public washrooms can accommodate people with disabilities. Benches available along sidewalks, paths or trails. There are not enough public washrooms in general and although a washroom may have an accessible stall there are very few accessible family washrooms that allow for an opposite gender person to provide personal care. Caregivers need to plan their outings based on access to washrooms. Many public toilets are too low and some public washrooms are located downstairs. In Bracebridge and Gravenhurst seniors felt there are long gaps between benches on the sidewalks making it difficult to walk long distances. In the winter the benches are removed all together so there is nowhere to stop and rest. Seniors in Huntsville felt there were adequate benches and places to rest. Outdoor Spaces and Buildings 11 Muskoka MAP – Community Assessment Public and Private Buildings Public and Private Buildings 0 10 20 30 40 50 60 70 80 90 Ramps with slope appropriate for wheel chairs Handrails Non-slip flooring Poor Fair Good Very good Excellent Good lighting Doors that are easy to open Services are grouped for easy access There are handrails, ramps and wheelchair buttons in many public buildings. The flooring can be slippery particularly in the winter when they are wet and ramps are too steep. Some doors to buildings are too heavy and not all the automatic buttons work. Many services are spread out all over town. The Service Canada office in Huntsville is only open one day a week for four hours. Difficult for a rural community to meet regulations for accessibility because their needs might not be the same. One participant indicated his frustration that in order to make their community centre accessible, they would need to make the washroom scooter-accessible, but the roadways leading to the center don't have sidewalks and therefore scooters cannot even physically reach the center. Summary The survey was conducted during a winter with record snowfalls which created problems for many seniors and is reflected in the survey results. Snow on sidewalks, parking lots and trails provided the biggest barriers for seniors. Businesses did clear in front of their buildings. There are not enough public, accessible washrooms with adequate signage. The main concern for public and private buildings are the non-slip flooring Outdoor Spaces and Buildings 12 Muskoka MAP – Community Assessment Transportation Muskoka AFC Assessment 2014 General Transportation 0 10 20 30 40 50 60 70 80 90 100 Roads are maintained and appropriately lit. Roads are well signed. Lines on pavement are clear and visible. Poor Fair Good Very good Excellent Crosswalks are well marked and signed. Speed limits are appropriate in populated areas. Some roads have potholes in the spring making it difficult to get around. The signage is generally good but street signs are sometimes blocked by tree branches and snow. Narrow roads in rural areas without a paved shoulder are difficult to navigate for anyone using a bicycle or assistive devices. Crosswalks don’t give you enough time to cross the road. The District of Muskoka contracted Lura Consultants to conduct extensive research into transportation services in Muskoka in preparation for developing a transportation system that builds upon the Corridor 11 bus that runs from Huntsville to Barrie twice a day and the MET bus system that uses school buses to bring people into the larger centres for shopping and services. The three reports are called “'Motor' Collaborative: Proposed Design and Operation Details”, “Transportation in the District Of Muskoka: Current Conditions, Gaps And Opportunities Best Practice” “Case Studies In Addressing Rural Transportation Challenges” Transportation 13 Muskoka MAP – Community Assessment Parking Parking 0 10 20 30 40 50 60 70 Parking located close to services. Enough parking spots for vehicles with hangtags. Poor Fair Good Very good Excellent Disabled parking are monitored. Drop off areas available and conveniently located. There are generally enough disabled parking spots but some are not large enough to allow the loading and unloading of someone in a wheelchair on the side of the vehicle. Snowbanks can make it difficult to get in and out of a vehicle especially if a ramp is used. Some senior housing has limited disabled parking. Some felt that disabled spots are not adequately monitored. Pay parking at the hospital is frustrating if you’re trying to visit someone and can be a deterrent to visiting regularly and paying a $5 parking fee each time. There’s only one wheelchair parking space outside of the Service Ontario building- it’s often occupied, which makes access to Service Ontario services difficult if you need that parking spot Library doesn’t have enough accessible parking either. Free parking along the main street is very helpful. Moving cars when it snows is a large problem as they have to be moved too early in the morning; sometimes they have already plowed by 9:30 which is when they say they’re coming- tenants would like a better idea of exactly when they’re coming. Not enough visitor parking. Residents are concerned about the delivery truck for The Pines next door blocking the front laneway for emergency vehicles. Transportation 14 Muskoka MAP – Community Assessment Community Transportation Services Community Transportation Services 0 20 40 60 80 100 120 Affordable and accessible transportation is available. A volunteer or informal network of drivers is available. Poor Fair Good Very good Excellent Transportation for health appointments out of community. Older adults have information about transportation options. The Huntsville residents are happy to have a local bus system but would like a stop at the Summit Centre to partake in activities/exercise. Bracebridge residents have the “Santa’s Village” trolley in the summer months, however it is not accessible and it is difficult to get up the steps with mobility issues. The Corridor 11 Bus that runs from Barrie to Huntsville had been used by a couple of tenants, but they indicated that especially when the weather is bad, there are no bus shelters or places to sit, making it difficult if you have mobility issues. Lack of choices for transportation when you have no vehicle make it very difficult to remain independent. Red Cross volunteer drivers are available for transportation to medical appointments out of town, but not within town. Although taxis are expensive, the service is very good, and drivers will generally help with carrying groceries etc. Inventory Best Practice Case Studies in Addressing Rural Transportation Challenges (October 2011) Lura Consulting for the District Municipality of Muskoka Filename: 1. Transportation in the District of Muskoka - Current Conditions (Final Report - Oct 12).pdf This is the first of three reports by Lura Consulting for the District Municipality of Muskoka in attempt to identify and meet the transportation needs of Muskoka residents. This report provides an assessment of rural transportation and a series of case studies of other rural transportation programs from communities in Ontario and the United States. Of particular note is the Lessons Learned section is the Features of Interest for the District of Muskoka. Transportation 15 Muskoka MAP – Community Assessment Transportation in the District of Muskoka: Current Conditions, Gaps and Opportunities Lura Consulting for the District Municipality of Muskoka (October 2011) Filename: 2. Best Practices in Rural Transportation Solutions - Final Report (Oct 11).pdf This is the second in a series of three reports and provides a comprehensive analysis of the current transportation resources including details of the public, private, health care, community service-based programs that offer transportation services. Transportation challenges includes a discussion of general transportation barriers and the challenges of volunteer and other transportation services. The next section identifies the service gaps including priority groups, geographic areas, trip purpose and lack of awareness of existing programs and volunteer training and recruitment. There is a chart and map of the most frequent ride request routes by a number of community service agencies. The benefits and suggestions for what a coordinated system might encompass and potential drawbacks are also addressed. “MOTOR” Collaborative: Proposed Design and Operation Details Lura Consulting for the District Municipality of Muskoka (October 2011) Filename: 3. MOTOR Collaborative - Proposed Design and Operations Details (Final Report - Oct 31).pdf The Muskoka Organized Transportation Offers Rides (MOTOR) Collaborative is the result of a year of meetings to provide Muskoka residents with “affordable accessible, co-ordinated and reliable” (page 1) transportation. There is an inventory of existing transportation resources and description of the Brokerage/Dispatch model to be used. The Operations plan is divided into three phases 0-5 years, 5-10 years and 10+ years. The program will use partner agencies where applicable and a range of options including volunteer driver program, ride sharing, taxi partnerships and eventually a MOTOR fleet to meet the remainder of the ride requests. The report concludes with a chart that highlights potential partner concerns and solutions. Muskoka Transportation: Highlights of Current Conditions and Best Practices Research Lura Consulting for the District Municipality of Muskoka (September 27, 2011) Filename: 4. PPT Research Highlights - Sept 27th mtg.pdf This is a powerpoint presentation developed by Lura that provides highlights of the research that is included in the three previous reports on transportation in Muskoka. Transportation 16 Muskoka MAP – Community Assessment Resources Bellfarm Patient Transfer Services Non-urgent patient transfer service Barrie 705-814-9885 1-866-893-9797 First Nations Inuit & Aboriginal Health Non-Insured Health Benefits Program Medical transportation for eligible First Nations people and Inuit. Ottawa 1-613-952-0087 1-800-640-0642 TTY 1-800-267-1245 MTO Senior Driver Renewal Program Bala Royal Canadian Legion Need-A-Ride transportation program to take anyone to local medical appointments. Bala 705-762-3913 Bracebridge Canadian Cancer Society (Cancer related medical appointments) Barrie 705-726-8032 1-800-338-6610 Bracebridge 705 645-8557 Canadian Red Cross Society Drivers aged 80 years to renew your licence every Muskoka District Branch -Transportation 2 years you will have to attend a driver's licence Bracebridge 705-645-6227 renewal session. Transportation 1-800-387-2251 A small number of drivers may also be asked to take a road test to have their driving skills assessed. Easter Seal Society Northern Region 705-497-5436 Services for families of children whose activity is 1-800-461-9548 restricted by a physical handicap. Transportation Huntsville 1-888-570-6110 services include administration of the Northern MTO Road Conditions Downsview 1-800-268-4686 Road Conditions Health Travel Grant. Sudbury 511 Specialized Driver Assessment - Skill Builders Driver evaluations for anyone who has a medical condition that may affect his/her ability to drive. Barrie 705 727-0319 705-566-8858 1-800-316-5730 Hammond Transportation Operating regular grocery shopping trips for in town seniors • Wheelchair accessible buses are available to charter Bracebridge 705645-5431 1-800-563-1885 Muskoka Baysville & Dorset Corridor 11 Bus Hammond Transportation Bracebridge 705 645-5431 The bus runs Monday to Friday, from Huntsville to Barrie and back, making stops along the way in Bracebridge, Gravenhurst, Washago and Orillia. It Weekly shopping trips from Dorset & Baysville to does not run on weekends or holidays Bracebridge. Bracebridge 705-645-5431 1-800-563-1885 Transportation 17 Muskoka MAP – Community Assessment Huntsville www.hammondtransportation.com www.corridor11bus.ca Ontario Northland Bus Lines North Bay 705-472-4500 1-800-461-8558 Bracebridge Bus Line 1-800-363-7512 Riverside Inn 705-646-2239 www.ontarionorthland.ca Royal Canadian Legion Huntsville Transit Accessible bus Huntsville Cell on Bus -789-5684 Ext 3821 705-788-6365 Metro Bus (formerly A&P) Weekly grocery shopping trips for in town seniors free of charge. Call for schedule, route and accessibility. Huntsville 705 645-5431 Muskoka Seniors Home Assistance Take veterans or their dependents to medical Helps seniors with no means of transport, who have appointments, both locally and out of the District. medical appointments, shopping, social functions Bracebridge 705-645-8500 etc. Huntsville 705-789-6676 Gravenhurst Transportation 705-789-0876 MTO Driver and Vehicle Licence Issuing Office Gravenhurst 705-687-6365 www.mto.gov.on.ca Muskoka Airport Gravenhurst 705-687-2194 Peace of Mind Elder Care Muskoka c 1-888-367-1772 Cell 705-327-9418 Northern Airport Service (Shuttle Bus) Huntsville 705-474-7942 1-800-461-4219 Ontario Northland Bus Lines Huntsville 705-789-6431 Midland Georgian Bay Metis Council, Long Term Care Program - Escorted transportation. Midland 705-526-6335 Summary Transportation has been identified in the AFC assessment and by the District of Muskoka in the Lura reports as a priority. The District has just launched the MET program providing transportation from remote areas into larger centres on a weekly basis using school buses. Transportation routes need to take into consideration that some traffic patterns result in residents seeking services outside Muskoka. The MOTOR collaboration proposed is designed build on exisitng services and to grow and change to meet the changing needs of the community. Transportation 18 Muskoka MAP – Community Assessment Housing Muskoka AFC Assessment 2014 Housing General Housing 0 10 20 30 40 50 60 70 80 90 Affordable housing is available. Housing is located close to services. Poor Fair Good Very good Excellent Supports to help older adults stay in homes. Assisted living options are available. "Alert systems" are available for people living alone. Affordable long term care options are available. Families do not need to be separated for LTC. Housing Maintenance and Modifications Housing Maintenace and Modifications 0 10 20 30 40 50 60 70 80 90 General maintenance of homes is available. Affordable services for yard maintenance and snow clearing. Poor Fair Good Very good Excellent Information re: programs for home modification is available. Housing 19 Muskoka MAP – Community Assessment There is a long waitlist to get into places like McVittie. Some residents indicated that they would like help with cleaning in their individual apartments, especially for difficult areas like behind stoves and high windows. Some senior residences are closer to services than others. The emergency lights during a power outage only last for a certain amount of time, then the hallways get very dark and there is a need for another emergency light system. Leaves and snow build up in the back area of the building at the seating area and on the stairway. Most tenants of senior facilities indicated that they were unable to stay in their own homes due to lack of supports either health or home maintenance. It is difficult to find a reasonable, reliable service for driveway clearing, making winter especially difficult for anyone with limited mobility. Local residents can't compete with the money being offered by cottagers for maintenance and yard work. Focus groups were held in Lofty Pines in Gravenhurst and the Huntsville Legion Seniors' Manor in Huntsville and any concerns were covered under the general concerns above. The following are specifically about the seniors housing at McVittie Place and Oakwood Heights. McVittie Place McVittie Place was built to be affordable housing for seniors but only 10 of the 80 units are built to be accessible. The tubs in the other units are not accessible and there is not enough storage in the units for linens/extra clothes etc. The doors in building are heavy and hard to open. The bathrooms in the buildings’ units don’t have enough room for a walker or a medicine cabinet. The units are not well-lit enough particularly in the living/dining room area. Proximity to Walmart is a huge benefit providing shopping with good prices. Cogeco is the only TV provider in the building, which means there is very little choice- if there’s a service interruption, they don’t send someone for days so there is no service. Tenants would prefer a live-in superintendent, even if at an extra cost. They would feel safer/like they could get questions answered more quickly. Main building areas are kept very clean which is appreciated, although the floor is getting very scratched and not wearing well in main areas. The signage for McVittie Place is not big or clear enough and visitors sometimes get confused and go to the Pines. Oakwood Heights 200 Oakwood indicated that they don’t like the individual hydro metering for units - want it to be the same as 100. Both buildings had lots of complaints about the cold temperatures in the common room and the front door intercom does not always work. Residents would like to have a list of all of the contact numbers for any building issues and would like to receive a call to confirm that the work request has been received and an estimate on when the work will be completed. Both buildings were upset about snow removal in the buildings’ parking lot, which requires car owners to move their cars very early in the morning. Ice at the front entrance to the building and parking lots is sometimes an issue. The furniture in the common room of 100 Oakwood has been there for 27 years. Housing 20 Muskoka MAP – Community Assessment Inventory Housing Needs of Low Income People Living in Rural Area: The Implications for Seniors http://www.cmhc-schl.gc.ca/odpub/pdf/63253.pdf?lang=en July 2003 The biggest challenge for seniors in rural communities is they are more likely to own an older home with higher maintenance, utilities and transportation costs. There are fewer rental properties and access to services can be a challenge. The advantage is land is affordable and servicing retirement communities can provide local employment. District Municipality of Muskoka. (June 23, 2015). Approaches to Rural Innovation and Integration. (slides 9-10). The district has participated fully in all provincial affordable housing programs, including building McVittie Place, an 80 unit building for seniors. Muskoka has established the Attainable Housing Advisory Table (MAHAT), whose role is to raise public awareness, and provide education and information to the District and the public about the importance of attainable housing. The Muskoka Affordable Housing Initiatives Program (MAHIP) role is to raise public awareness, and provide education and information to the District and the public about the importance of attainable housing.. The District Council confirmed their commitment to increase the supply of affordable housing, by transferring previous D/C Waivers, and 100% of Ontario Works upload savings, to the program. Resources Municipal Housing www.fairvernnursinghome.ca Muskoka District Municipal Office Bracebridge 705-645-2231 (705) area code only 1-800-461-4210 Automated System 705-645-2100 www.muskoka.on.ca Leisureworld Caregiving Centre Gravenhurst 705-687-3444 www.leisureworld.ca Bracebridge Municipal Non-Profit Housing Corporation Bracebridge 705-645-3303 Services for availability and eligibility at 705-645-2412 Muskoka Landing Huntsville www.jarlette.com The Pines Long Term Care Home Bracebridge 705-645-4488 www.thepinesltc.ca Gravenhurst Municipal Non Profit Housing Corp & Huntsville Municipal Housing Corp Bracebridge 705-645-2412 ext 285 The Lang Residence Gravenhurst Long Term Care Retirement Residences Fairvern Nursing Home Huntsville Housing 705-789-4476 705-788-7713 705-687-5978 Muskoka Hills Retirement Villa Bracebridge 705-645-6364 21 Muskoka MAP – Community Assessment www.muskokahillsretirementvilla.com www.chartwell.com Mental Health Castle Peak Retirement Residence Bracebridge 705-646-0808 www.castlepeakmuskoka.com Muskoka North Residential Gravenhurst Country Moments Huntsville Care Homes 705-787-1639 1-800-804-8876 705-687-6199 www.country-moments.com Carolyn's Comfort Homes Bracebridge 705-706-4663 Granite Ridge Retirement Residence Gravenhurst 705-687-0007 www.graniteridgerr.com Muskoka Haven Rest Home Port Sydney 705-385-0459 Gravenhurst Manor Gravenhurst www.chartwell.com 705-687-3356 James Street Place Bracebridge www.chartwell.com 705-645-1431 Co-housing Solterra Co-housing Chartwell Select Muskoka Traditions Huntsville 705-789-0012 www.chartwell.com Mary Lake Retirement Residence Port Sydney 705-405-0284 Pine Ridge Retirement Committee Gravenhurst 705-687-2202 705-687-0181 Rogers Cove Retirement Home Huntsville 705 789-1600 705-645-0007 1-877-833-0007 Co-operative Housing Bethune Housing Co-operative Inc Gravenhurst 705-687-7305 Huntsville Legion Seniors Manor 705-789-6812 Accessible Housing The Friends Serving Muskoka & Parry Sound 1-888-746-5102 705-746-5102 www.thefriends.on.ca Summary For those who remain at home getting the maintenance and support needed to remain at home is difficult and as owners they are more likely to have an older house in need of repairs. For inidviduals wanting to move into town closer to services there is a long waitlist to get into affordable senior's housing in facilities like McVittie or Lofty Pines The next area of concern is for those currenlty residing in senior's housing are issues of accessiblilty within the unit (ie the tub) or outside with leaves and snow creating hazards. There are not enough accessible units for those who need them and the non accessible units mean a higher risk of a fall or injury. Individuals who require a higher degree of Housing 22 Muskoka MAP – Community Assessment medical support will be put on a wait list for long term care and often end up in the hospital in alternate level of care beds. The long term care bed may not be close to family and friends and there can be another wait to be transferred to the facility in their community. Finding ways to provide the support people need to remain at home with affordable costs is a priority. There are no emergency shelter facilities for seniors who have medical needs and require personal care support. Housing 23 Muskoka MAP – Community Assessment Respect and Social Inclusion Muskoka AFC Assessment 2014 Respect and Social Inclusion Respect and Social Inclusion 0 10 20 30 40 50 60 70 80 Older adults are generally treated respectfully. Community activities bring generations together. Poor Fair Good Very good Excellent Older adults are asked to participate. Inventory Muskoka Senior Community Advisor Program: Baseline Data & Community Engagement Project Bloom & Lacroix (January 2015) Report summary listed under Background Some excerpts from the focus groups in the seven target communities said: “yes, seniors are generally busy, active and happy.” ... “Community meals tend to attract the largest tournouts.”(Bloom & Lacroix, 2015, p. 7) Resources The resources section for Social Participation would be relevant for this section as well. Summary Seniors felt that they are generally treated with respect and that there are community activites that bring the generations together. There is room for improvement in providing older adults with opportunities to participate. Respect and Social Inclusion 24 Muskoka MAP – Community Assessment Social Participation Muskoka AFC Assessment 2014 Social Participation Social Participation 0 10 20 30 40 50 60 70 Range of social events for older adults of all ages. Activities include variety of events. Activities in location that are accessible for all. System for "shut in" seniors have social contacts. Poor Fair Good Very good Excellent Those not interested are identified and respected. Supports for caregivers to participate in social activities. Some senior's buildings have a “check-in” program in the building so that tenants can formally check in on one another, and it has worked to some degree. Residents in other facilities indicated they would be interested in having a more formalized chick in system. For those in facilities there are lots of activities (eg. WISE, VON SMART exercise, Bingo, Cards) but some would prefer more variety. There are ample opportunities to volunteer and some residents feel pressured to participate. There is a lack of respite care that allow caregivers to participate in social activities. Inventory Muskoka Senior Community Advisor Program: Baseline Data & Community Engagement Project Bloom & Lacroix (January 2015) Report summary listed under Background In terms of identifying members of the community who were isolated and in need of help, focus group participants generally could only identify one or two members of the community who may fall into this category. There appears to be a lack of awareness with active, engaged seniors of the ‘hidden vulnerable’ in their own communities. This is a significant disconnection because vulnerable, social isolated seniors are a key target audience for the program and outreach for these seniors is a central concern to the Seniors Planning Table members and other service providers. (Bloom & Lacroix, 2015, p. 6&7) Social Participation 25 Muskoka MAP – Community Assessment Resources Community Connection Connecting people to services in their community. Dial 211 to reach an information specialist 24 hours/day, 7 days/week. Community Information 211 TTY 1-888-435-6086 www.communityconnection.ca Archipelago www.thearchipelago.on.ca 705-746-4243 Armour Township www.armourtownship.ca 705-382-3332 Callander 705-752-1410 Contact information for clubs, groups and associations (sports, hobby, shared interest) is compiled annually by each municipality, usually under their Culture and Recreation Departments Carling www.carlingtownship.ca 705-342-5856 Chisholm www.chisholm.ca 705-724-3526 Municipal Offices Joly Township 705-384-5428 Muskoka Kearney www.townofkearney.com 705-636-7752 Machar Township www.machar.net 705-386-7741 Magnetawan www.magnetawan.com 705-387-3947 Bracebridge www.bracebridge.ca Lake of Bays 705-645-5264 705-635-2272 1-877-566-0005 www.lakeofbays.on.ca Gravenhurst www.gravenhurst.ca Huntsville TTY www.huntsville.ca 705-687-3412 McDougall 705-342-5252 www.municipalityofmcdougall.com 705-789-1751 1-888-696-4255 705-789-1768 McKellar 705-389-2842 www.township.mckellar.on.ca McMurrich/Monteith 705-685-7901 www.McMurrichMonteith.com Nipissing Muskoka Lakes www.muskokalakes.ca Georgian Bay Township 705-724-2144 705-765-3156 nipissingtownship.com 705-538-2337 1-800-567-0187 www.township.georgianbay.on.ca Parry Sound 705-746-2101 www.townofparrysound.com Parry Sound Township of Perry www.townshipofperry.ca Social Participation 705-636-0588 26 Muskoka MAP – Community Assessment Powassan www.powassan.net 705-724-2813 Ryerson Municipal 705-382-3232 Seguin Dwight 705-635-3319 www.lakeofbayslibrary.ca/dwight/ 705-732-4300 1-877-473-4846 www.seguin.ca Baysville www.lakeofbayslibrary.ca 705-767-2361 Milford Bay www.muskokalakes.ca 705-764-0283 Port Carling www.muskoka.com/library 705-765-5650 Vankoughnet 705-645-7548 South River www.southriverontario.com 705 386-2573 Strong Township www.strongtownship.com 705-384-5819 Sundridge www.sundridge.ca 705-384-5316 Wahta www.wahta.com 705-762-2354 Whitestone www.whitestone.ca 705-389-2466 Walkers Point www.muskoka.com/library 705-687-9965 Libraries Parry Sound Many libraries offer internet access, shut in services, photocopying, services for the visually and hearing impaired. Call for information. Point au Baril www.thearchipelago.on.ca 705-366-2515 Muskoka Kearney www.olsn.ca/kearney 705-636-5849 Magnetawan First Nation 705-383-2477 Magnetawan www.magnetawanlibrary.ca 705-387-4411 Bala www.muskoka.com/library 705-762-1086 Bracebridge 705-645-4171 www.bracebridge.library.on.ca Honey Harbour www.gbpl.ca 705-756-8851 McKellar 705-389-2611 www.township.mckellar.on.ca MacTier www.gbpl.ca 705-375-5430 Parry Sound www.pspl.on.ca Gravenhurst 705-687-3382 www.gravenhurst.ca/en/library.asp Huntsville www.huntsvillelibrary.ca Social Participation 705-789-5232 Shawanaga 705-746-9601 705-366-2029 Ext 23 South River/Machar www.olsn.ca 705-386-0222 Sundridge-Strong 705-384-7311 27 Muskoka MAP – Community Assessment www.olsn.ca/sundridgestronglibrary Residence 705-723-1656 Whitestone-Hagerman 705-389-3311 www.olsn.ca/whitestonelibrary Young At Heart Senior Citizen's Club Burk's Falls 705-382-2526 Resources for Women Senior Centres & Clubs Muskoka Muskoka Women's Advocacy Group Serving Muskoka District Baysville Autumn Leaves Seniors 705-767-3579 Toll Free Bracebridge Senior Citizens Centennial Club 315 Bracebridge 705-645-9111 YWCA of Muskoka Serving Muskoka District • Women in Business • Men in business • Girlz Unplugged • Women of Distinction • ywca ENCORE (after breast cancer exercise program) Bracebridge 705 645-9827 Dorset Seniors' Club 705-766-2278 Gravenhurst Seniors Club 705-687-8126 Huntsville Seniors Club 55 705-789-9783 Ryde Community Centre 705-687-4200 Seniors Citizens Friendship Club Sprucedale (residence) 705-685-7938 Utterson Live Wires Seniors 705-385-2648 1-800-461-1740 705-645-4461 Women's Own Resource Centre (WORC) Serving Almaguin Highlands Information, referral, workshops, individual support and community events. Toll Free South River 1-888-640-8668 705-386-9672 Animals Wellness Initiative for Seniors Engaged W.I.S.E. Bracebridge 705-394-8577 Ontario Society for the Prevention of Cruelty to Animals Parry Sound Bracebridge 705-645-6225 www.muskoka.ontariospca.ca Parry Sound Seguin Seniors Drop-In Centre Parry Sound 705-746-7186 South River Friendly Circle Senior's Drop In Centre Resdence 705-386-7785 Trout Creek Seniors Friendship Club Powassan Social Participation Huntsville 705-789-9709 www.animals-huntsville.on.ca Orillia 705-325-1304 www.orillia.ontariospca.ca South River 705-386-0020 Ontario Ministry of Natural Resources Bracebridge 705-645-8747 28 Muskoka MAP – Community Assessment Parry Sound www.mnr.gov.on.ca 705-746-4201 Serving Parry Sound & Muskoka Kearney 705 636-0309 Aspen Valley Wildlife Sanctuary Rosseau 705 732-6368 After Hours 705-644-4122 www.avws.ca A Wing and a Prayer Bird Rehabilitation Centre Port Sydney Bear with Us Inc. Serving Parry Sound & Muskoka Sprucedale 705 685-7830 www.bearwithus.org Bear Wise 24/7 Reporting Hotline (Bear Season) 1-866-514-2327 TTY 705-945-7641 www.ontario.ca/bearwise 705-385-1488 Solitudes Wildlife Rehabilitation Centre Summary The biggest gaps identified are having a system for shut ins, respecting those who don't wish to participate and support for caregivers to participate in activities. The SCA report also found that residents often aren't aware of the isolated members of their community. Participants were generally satisfied with the number and range of activities avaialable. Social Participation 29 Muskoka MAP – Community Assessment Civic Participation and Employment Muskoka AFC Assessment 2014 Civic Participation and Employment 0 10 20 30 40 50 60 70 Poor Fair Good Very good Excellent Volunteer opportunities intergenerational. Older adult employees compensated for work. Older adults are encouraged to volunteer. Very few seniors were employed but there are some options available for seniors who still want to work. There are ample opportunities to volunteer and occasionally there is too much pressure to do so. Inventory No additional reports. Resources Government Members of Parliament Federal and Provincial Tony Clement, Member of Parliament Toll Free 1-866-375-8669 Bracebridge 705-645-1593 Huntsville 705-789-4640 Parry Sound 705-746-9053 www.tonyclement.ca Norm Miller, Member of Provincial Parliament Bracebridge 705-645-8538 Toll Free 1-888-267-4826 Civic Participation and Employment Parry Sound 705-746-4266 Toll Free 1-888-701-1176 www.normmillermpp.com First Nations Available community resources and programs, such as housing, education, employment, health & wellness and more, may be accessed through the appropriate Band Councils. Band Councils Moose Deer Point First Nation 30 Muskoka MAP – Community Assessment Mactier www.moosedeerpoint.com 705-375-5209 Wahta Mohawk First Nation Bala 705-762-2354 Toll Free 1-877-678-6754 www.wahtamohawks.ca Dokis First Nation Monetville www.dokisfirstnation.com 705-763-2200 Henvey Inlet First Nation Pickerel www.hifn.ca 705-857-2331 Toll Free TTY 1-800-640-0642 1-800-267-1245 Native Health Services, Parry Sound (Health Canada) Parry Sound 705-746-5807 Nepean 1-866-225-0709 www.hc-sc.gc.ca Police – Non Emergency Magnetawan First Nation Britt 705-383-2477 www.magnetawanfirstnation.com Anishinabek Police Services - Shawanaga, Wasauksing and Magnetawan Detachments Nobel 705-366-2534 www.apscops.org Friendship Centres Shawanaga First Nation Nobel 705-366-2526 www.shawanagafirstnation.ca Georgian Bay Native Friendship Centre Inc Midland 705-526-5589 www.gbnfc.com Wasauksing First Nation (formerly Parry Island) Parry Sound 705-746-2531 www.wasauksing.ca North Bay Indian Friendship Centre 705-472 2811 www.nbifc.org Health & Wellness Southern Ontario Aboriginal Diabetes Initiative Central Region Peterborough 705-527-1560 www.soadi.ca Wahta Mohawk Nursing Station Bala 705-762-2354 1-877-678-6754 www.wahtamohawks.ca B’saanibamaadsiwin Native Mental Health Program Parry Sound 705-746-2512 First Nations, Inuit and Aboriginal Health - NonInsured Health Benefits Program Ottawa 613-952-0087 Civic Participation and Employment Parry Sound Friendship Centre 705-746-5970 www.parrysoundfriendshipcentre.com Federal Service Canada – Access all federal services & programs including CPP and OAS. Toll Free TTY Service Canada Centres Bracebridge Parry Sound www.servicecanada.gc.ca 1-800-622-6232 1-800-926-9105 705-645-2204 705-746-9374 Mail – Post Offices www.canadapost.ca 31 Muskoka MAP – Community Assessment TTY Muskoka Bala Baysville Bracebridge Dorset Dwight Gravenhurst Huntsville MacTier Milford Bay Minett Kilworthy Port Carling Utterson Rosseau Windermere 705-762-5412 705-767-3988 705-645-9955 705 766-9977 705 635-1350 705-687-4630 705-789-2221 705-375-2443 705-764-1745 705-765-6071 705-689-2968 705-765-5321 705-385-2253 705 732-4323 705-769-3364 Parry Sound Burk's Falls Kearney Magnetawan Nobel Parry Sound Pointe au Baril Powassan Branch South River 705-382-3901 705-636-5422 705-387-3756 705-342-5351 705-746-9044 705-366-2564 705-724-2934 705-386-2927 1-877-817-6636 1-800-268-7095 MacTier 705-375-1436 Burk's Falls 705-382-9711 Parry Sound 705-773-4216 1-800-267-8097 1-800-268-7095 705-724-5493 1-800-387-3445 705-384-7022 1-800-387-3445 TTY Powassan Driver Inquiry Sundridge Driver Inquiry Ministry of Transportation Ontario Road Conditions Downsview 1-800-268-4686 5-1-1 www.mto.gov.on.ca/english/traveller/conditions Senior Driver Renewal Program Northern Region 1-800-461-9548 705-497-5436 DriveTest Driver Examination Centre Huntsville 1-888-570-6110 www.drivetest.ca District Offices Provincial Service Ontario – Portal to all Provincial Programs Muskoka District Municipal Office Bracebridge 705-645-2231 (705) area code only 1-800-461-4210 Automated System 705-645-2100 www.muskoka.on.ca ServiceOntario – Access all provincial services and programs including: Driver's licence, plates and parking permits • Power of Attorney kits • District of Parry Sound Social Services, Housing Landlord Tenant Board information • Ontario drug Parry Sound benefit applications • Housing 1-877-767-6060 Housing 705-774-9600 ServiceOntario Centres www.psdssab.org Bracebridge 705-645-4415 1-800-267-8097 Huntsville 705-789-4616 Civic Participation and Employment 32 Muskoka MAP – Community Assessment Municipal Offices www.machar.net Muskoka Magnetawan www.magnetawan.com Bracebridge www.bracebridge.ca Lake of Bays 705-645-5264 705-635-2272 1-877-566-0005 www.lakeofbays.on.ca Gravenhurst www.gravenhurst.ca Huntsville TTY www.huntsville.ca Muskoka Lakes Township www.muskokalakes.ca 705-687-3412 705-789-1751 1-888-696-4255 705-789-1768 705-765-3156 Georgian Bay Township 705-538-2337 1-800-567-0187 www.township.georgianbay.on.ca Parry Sound 705-387-3947 McDougall 705-342-5252 www.municipalityofmcdougall.com McKellar 705-389-2842 www.township.mckellar.on.ca McMurrich/Monteith 705-685-7901 www.McMurrichMonteith.com Nipissing 705-724-2144 Parry Sound 705-746-2101 www.townofparrysound.com Township of Perry www.townshipofperry.ca 705-636-0588 Powassan www.powassan.net 705-724-2813 Ryerson Municipal 705-382-3232 Seguin 705-732-4300 1-877-473-4846 Archipelago www.thearchipelago.on.ca 705-746-4243 Armour Township www.armourtownship.ca 705-382-3332 South River www.southriverontario.com 705 386-2573 Callander 705-752-1410 Strong Township www.strongtownship.com 705-384-5819 Carling www.carlingtownship.ca Chisholm www.chisholm.ca 705-342-5856 Sundridge www.sundridge.ca 705-384-5316 705-389-2466 Joly Township 705-384-5428 Whitestone www.whitestone.ca Kearney www.townofkearney.com 705-636-7752 705-724-3526 www.seguin.ca Garbage Dumps / Landfill Stations Muskoka Machar Township 705-386-7741 Civic Participation and Employment 33 Muskoka MAP – Community Assessment Port Severn Gravenhurst Dorset Port Carling Dwight Bracebridge Sinclair Huntsville 705-644-3387 705-687-8067 705-766-9910 705-765-5955 705-635-1667 705-645-3782 705-635-2328 705-789-3071 Parry Sound Parry Sound Armour 705-746-7170 705-382-2682 Burks Falls South River Seguin 705-382-2682 705-386-7741 705-732-6915 Financial Aid Service Canada (CPP, OAS, GIS) Toll Free 1-800-622-6232 TTY 1-800-926-9105 www.servicecanada.gc.ca Income Security CPP/OAS TTY 1-800-277-9914 1-800-255-4786 Ontario Guaranteed Annual Income System (GAINS) 1-866-668-8297 Muskoka District Community Services Bracebridge 705-645-2412 1-800-461-4215 www.muskoka.on.ca District of Parry Sound Social Services, Housing Parry Sound 705-774-9600 Toll Free 1-877-767-6060 www.psdssab.org Assistive Devices Program Financial assistance for • communication devices • Civic Participation and Employment diabetic supplies • enteral feeding supplies • hearing aids • orthotic devices • ostomy supplies • pressure modification devices • prosthetics • respiratory supplies • visual aids • wheelchairs and ambulation aids. Toronto 1-800-268-6021 TTY 1-800-387-5559 www.health.gov.on.ca Canadian Hard of Hearing Association, Sudbury Branch Financial assistance for hearing aids. Requires referral by an audiologist. Toll Free & TTY 1-866-300-2442 Office & TTY 705-523-5695 McConnell Foundation Serving Muskoka District Financial assistance for eyeglasses, assistive devices, dentures and dental work. Bracebridge 705-645-2412 Ext 190 RISE (Resource Centre for Independent Living) Serving Muskoka & Parry Sound District Direct funding for people with physical disabilities. An independent living resource centre for information on education, employment, housing, recreation and leisure. 1-888 634-6828 705-746-6996 www.risercil.org Access 2 Entertainment Card Toronto • Serving Canada Free admission (or significant discount) for support persons accompanying a person with a disability at member movie theatres across Canada - in conjunction with Famous Players and Cineplex Entertainment. 1-416-932-8382 ext 227 www.access2.ca Ontario March of Dimes Assistive Devices Program - Funding for wheelchairs, bath aids etc. Home & Vehicle Modification Program MODmobility - Donate or buy recycled assistive devices such as wheelchairs, walkers, bath aids, etc. 34 Muskoka MAP – Community Assessment Toronto Toll Free www.marchofdimes.ca 1-416-425-3463 1-800-263-3463 Disability Medications Ontario Drug Benefit (ODB) Covers most of the cost of most prescriptions and procuts for seniors. Ministry INFOline 1-800-268-1154 Trillium Drug Program 1-800-575-5386 Ontario Disability Support Program (ODSP) Toll Free 1-800-665-9718 Seniors' Information Line Bracebridge 705-645-8718 (Drug Co-Payment) TTY 705-645-5717 Toll Free 1-888-405-0405 www.mcss.gov.on.ca/en/mcss/programs/social/ods p Tax Preparation Assistance Accessibility Resource Centre - Independent Living Services of Simcoe County & Area Community Volunteer Income Tax Program Barrie 705-737-3263 (CVITP) Toll Free 1-800-465-1133 www.cra-arc.gc.ca/tx/ndvdls/vlntr/menu-eng.html TTY 705-737-3242 Gravenhurst Public Library 705-687-3382 www.ilssimcoe.ca www.gravenhurst.ca/en/library.asp Heating Costs Assistance Muskoka Seniors Home Assistance Huntsville 705-789-6676 Low-Income Energy Assistance Program (LEAP) Customers contact the access agency listed below their utlity provider. Thrift Stores Habitat for Humanity & ReStore Muskoka Hydro One United Way of Greater Simcoe County Toll Free 1-855-487-5327 Lakeland Muskoka District Municipality of Muskoka 705-645-2412 Veridian Connections Gravenhurst United Way of Greater Simcoe County Toll Free 1-855-487-5327 (low income) Lakeland Parry Sound District of Parry Sound Social Services 705-386-2358 Parry Sound Power Corporation District of Parry Sound Social Services 705-774-9600 Civic Participation and Employment Bracebridge Huntsville www.habitatmuskoka.com Salvation Army Thrift Store Bracebridge Gravenhurst Huntsville Parry Sound 705-646-0106 705-788-0305 705-645-5961 705-687-6711 705-789-8125 705 746-9644 South River Adventist Community Services Centre Thrift Store 705-386-7793 Health Travel Costs Northern Health Travel Grant Program Northern Ontario- Parry Sound District 35 Muskoka MAP – Community Assessment Travel grants help pay for transportation costs for eligible residents of Northern Ontario who must travel long distances within Ontario for specialty medical services that are not available locally. English 1-800-461-4006 French 1-800-461-1149 TTY 1-800-387-5559 Sudbury 705-675-4010 www.health.gov.on.ca Additional Resources TTY www.ontario.ca 1-800-268-7095 Service Canada Centre Bracebridge 705-645-2204 TTY 1-888-926-9105 Toll Free 1-888 622-6232 www.servicecanada.gc.ca Northern Lights Canada, Ontario Employment Services Bracebridge 705-646-2092 www.northernlightscanada.ca Contact local food banks, Salvation Army, service clubs, churches, Royal Canadian Legions or call YWCA Muskoka 211. Bracebridge 705-645-9827 www.ywcamuskoka.com Royal Canadian Legion Bala 705-762-3913 Muskoka Small Business Centre Gravenhurst 705-687-2801 Bracebridge 705-646-9021 Huntsville 705-789-4641 www.muskokasmallbusiness.ca Port Carling 705-765-5302 South River 705 386-2906 Employment North, Ontario Employment Services Gravenhurst 705-687-6350 Salvation Army Corps Toll Free 1-800-461-5541 Parry Sound 705 746-5391 www.employmentnorth.com Bracebridge 705-645-2602 YMCA Employment Service Gravenhurst 705-687-7271 Huntsville 705-787-0349 Huntsville 705-788-0624 www.ymcaofsimcoemuskoka.ca Employment Employment Ontario Hotline Toll Free 1-888-387-5656 TTY 1-888-533-6339 www.tcu.gov.on.ca/eng/employmentontario ServiceOntario, Business Info Line 1-888-745-8888 1-416-212-8888 Northern Lights Canada, Ontario Employment Services Burk's Falls 705-382-6100 www.northernlightscanada.ca Parry Sound Office Employment Services 705-746-9374 Telemessage 1-888-206-7218 www.hrsdc.gc.ca Summary There were not many seniors interested in working and there are plenty of volunteer opportunities. The AFC dimensions assume that the senior has their basic needs met. The issue of food insecurity, safety, access to legal support and basic needs is not addressed in the AFC survey. Civic Participation and Employment 36 Muskoka MAP – Community Assessment Community Information Muskoka AFC Assessment 2014 Communication and Information Computer training available and appropriate for older adults. Information for socially isolated delivered by phone or visits. Poor Fair Good Very good Excellent Achievements of older adults are in local media. Older adults are asked to share information. Written communication large enough dark print on light paper. Information posted where seniors do their daily activities. 0 10 20 30 40 50 60 70 Newspaper is main way many residents get information about community events. The building’s bulletin boards are an effective way for tenants to see what’s going on; also word of mouth. Most tenants read the newspaper which is how they hear about local news. Many tenants indicated that they would like to have a tenant directory (for those who opt in) with a list of names, unit #’s and telephone numbers so they can contact each other more easily. Unless they have a family advocate or other advocate, many seniors don't know about the services available to them, they get overwhelmed and may not seek help. A process is needed for identifying and helping isolated seniors, as they are the most vulnerable. More communication avenues needed during the summer when there are seasonal residents who don't necessarily know about local services. One idea that was proposed was setting up a ”telephone tree" system to disseminate information across the community, especially for shut-ins. Several residents indicated a need for a local mechanism to convey when a Fire Ban is in effect, especially with the influx of seasonal cottagers. There is a need for an improved mode of communication during local emergencies (floods, power outages etc.) perhaps the development of a local emergency plan Larger print on posters in the community would be very helpful. The library does offer one-on-one computer training and will do home visits. Community Information 37 Muskoka MAP – Community Assessment Resources MuskokaRegion.com is the Muskoka Region community online weekly newspaper delivered free to every household. Newsreel, presentations to Committee, The Blast, videos (https://vimeo.com/87492965). “Hub”ubaloo – weekly news blast to health partners, municipalities, funders, interested stakeholders. Community Website (http://www.muskokacommunity.ca/) Ryder Newsletter Moose FM Hunter's Bay radio Summary With the decline of the local newspapers it is increasingly difficult to reach seniors who are not out and active in the community. Few seniors use the internet or are able to access computer training so they can become more proficient. Posters and signs can be effective tools for getting information out into rural areas. Community Information 38 Muskoka MAP – Community Assessment Community Supports and Health Services Muskoka AFC Assessment 2014 Community Supports and Health Services 0 10 20 30 40 50 60 70 80 90 100 Physicians are available to the community. Public health nurses at health centres and home visits. Specialists' services are readily available. Staff are respectful and trained to work with seniors. Home health, personal care and support services. Communal meal programs. Meal delivery. Transportation to buy groceries, medicines and other. Poor Fair Good Very good Excellent Delivery of groceries, medicines and other. Transportation to medical appointments. Occupational therapy, vision, dental care and foot care. Affordable palliative care. Mental health, mammograms, diabetes and cancer. Medical equipment rental or loans. Respite and adult day programs are available. While many respondents indicated that they do have a family doctor or nurse practitioners there are others who have waited up to 8 years for a doctor. Many local doctors are aging and there is a fear that when they retire, patients will be left with no primary healthcare provider. Those without a doctor and complex care issues are not feeling that thier needs are being met through walk in clinics and often end up in the Emergency department. Nurse practitioners are considered to be an excellent asset to the system. Some people have difficulty getting into town to see a doctor and wait until it's critical enough for an ambulance trip to Emergency. Community Supports and Health Services 39 Muskoka MAP – Community Assessment The lack of specialists in Muskoka was a recurring theme, with people required to travel to Orillia, Barrie or Toronto. It is expensive to travel to specialists’ appointments and paying for gas/mileage and parking. There are pharmacies in each of the major centres that deliver prescriptions and the Public health nurses are also a great resource, especially for flu shots etc. Several residents are diabetic and expressed frustration at the fact that there is drug coverage under Trillium for certain medications and diabetic testing kits, but not for insulin or needles that you need. There are long wait lists for home care through CCAC, not enough supports for caregivers. and they felt that the government should offer a subsidy for private care options while people are waiting for access to care. The Hospice and palliative care services are very good for those who have needed them it was a very positive experience. There are diagnostic imaging services through the local Cottage Country Health team, but if you are not a patient with them, you have to travel to Bracebridge or Orillia for imaging. Inventory Annual Report 2015 Office of the Auditor General of Ontario (Fall 2015) Filename: 2015AR_en_final The key areas of interest in the Report are the discussion of the Local Health Integration Networks Section 3.08 and the effectiveness of the Community Care Access Centres Section 3.01. In the audit are a list of indicators that are used to measure the performance of the LIHNs. North Simcoe Muskoka met the targets for only 5 of the 15 indicators. The NSM LIHN does not have a complaint procedure. One of the indicators is the wait time from community for CCAC in-home services and NSM LIHN had the worst record with 82 days (page 328). The TORC report on Rural Health – November 2009 Filename: The_TORC_Report_on_Rural Health_November_2009 This report is a summary of the TORC Rural health Forum in Stratford on November 5, 2009. The forum identified the need to shift the funding and focus onto health promotion and preventing illness. The agenda included discussions of innovation and solutions at the individual, community and provincial level. The report also includes key messages and recommendations for action for all three levels. Seniors in Need , Caregivers in Distress: What are the home care priorities for seniors in Canada? Health Council of Canada (April 2012) Filename: Seniors in Need, Caregivers in Distress Report.pdf The report begins with the line, “Most seniors in Canada live at home and would like to remain there as Community Supports and Health Services 40 Muskoka MAP – Community Assessment long as possible.” The overview of homecare begins with the profile of the senior, their needs, common problems and the process for accessing home care services. Hospitals can save expensive hospital bed stays if there are adequate home care services Alternate Level of Care (ALC) patients, for people following falls and at end of life. The next section covers the caregiver, the impact of caregiving, the lack of publicly funded support as needs increase and the cost of caregiver burnout. The section on Integration reviews various Canadian and International programs that integrate home care into the health system. Challenges in home care is the final section of the report. Home care supports assume the family will provide most of the caregiving and changing demographics will require an increase in home care support and a National Family Caregiver Strategy. The recruitment and retention of home care workers and the cost effectiveness of home care versus alternate level of care and long term care are are also addressed. Low Income: A report on low income and its impact on health in Simcoe Muskoka Simcoe Muskoka District Health Unit (May 2015). Filename: low-income-report-web2.pdf This is a quick overview of who lives in low income in Simcoe Muskoka and the specific area of their health that are affected by poverty. The impacts on income inequaltiy, housing and food insecurity are also listed. The final section includes specific solutions for the individual and public, private and nongovernment organizations. The statistics cited may be useful as they are specific to Simcoe Muskoka. North Simcoe Muskoka – Five Geographic Areas Community Resilience and Capacity Strategy Discussion Document North Simoce LHIN, August 2012 This document was prepared to provide direction for the LHIN Leadership Council Retreat on September 12, 2012 as the LHIN determined their strategic priorities for 2013-2016. An outline of the Care Connections Recommendations and the feedback from five engagement sessions held in each of the five geographic areas indicate the need for better collaboration and transitions, focusing on health and wellness, and the need for civic responsibility at the community level. The key messages from Ontario's Action Plan for Health Care (February 2012), Commission on the Reform of Ontario's Public Services (February 2012 – a.k.a. Drummond Report), Addressing Alternate Level of Care (June 2011) and Enhancing the Continuum of Care (November 2011) provide directions for improvement. The report concludes with four Options to generate discussion on how best to align with the Integrated Health Services Plan and the Care Connections plan. Vision for an Integrated Regional Seniors' Health Program in North Simcoe Muskoka by Sandra Easson-Bruno, July 31, 2009 Filename: Integrated Regional Seniors Health Program Vision - Full Document.pdf This report contains a comprehensive overview of Muskoka, it's aging population and the impact on the health system. The statistics show that a small percentage of seniors are the highest consumers of health services. The Seniors' Health Plan proposes to provide services to seniors through Specialized Community Supports and Health Services 41 Muskoka MAP – Community Assessment Geriatric Services which involves Muskoka Senior's Health Team as one of 5 regional pods feeding in to Centralized Services and a Central Core. Seniors would have early access to cost effective services and to reduce the high cost of emergency and hospital services. “the LHIN is completing an inventory of regional services. The work will be pivotal in defining system gaps. In the interim, we know there is a slow growing basket of health services for seniors in NSM. Most are relatively new, having been established within the last five years.” (Easson-Bruno 2009, p.34) Dementia-Friendly Communities: A Multi-Sector Collaboration to Improve Quality of Life for People Living With Dementia and Caregivers: Environmental Scan by Société Alzheimer Society Ontario. Filename: Alzheimer Society Environmental Scan for Dementia Friendly Communities 21 January 2016.pdf This environmental scan provides an overview of dementia, the growing prevalence, the impact on caregivers, the issues, programs and services that are currently available. There is a discussion and comparison of Dementia Friendly Community and Age-Friendly Communities features. There are a number of checklists that planning committees could use to incorporate the dementia friendly concepts into Age friendly community planning. On average in Canada, family caregivers provide about 7 hours of help to family and friends for every two hours of professional care. Ontario’s health system could not sustain the current levels of care in the community without the continued contribution of family caregivers. If expected to continue to support and care for their loved one, family caregivers will need to be better supported. (p.8) NSM Integrated Regiona Seniors Health Model Filename: SGS Program Graphic.pdf The graphic maps out the model for Specialized Geriatric Services (SGS) and the three levels of care: tertiary with regional hospital based services, secondary with locally delivered services and for seniors assessed as frail the primary level. Ontario's Action Plan for Seniors: Independence, Activity and Good Health. The Ontario Seniors’ Secretariat. (2013) Filename: ontarioseniorsactionplan-en-20130204.pdf This Action Plan covers the programs the Ontario government has that have an impact on the lives of seniors such as tax credits, drug benefits, pension income splitting and ending mandatory retirement. There is also a summary of the Sinha Report whose recommendations were used in developing the action plan. Additional information about programs to promote healthy seniors and senior friendly communities is also included. Community Supports and Health Services 42 Muskoka MAP – Community Assessment Resources Telehealth Ontario Free, confidential telephone health line to speak with a Registered Nurse. 1-866-797-0000 TTY 1-866-797-0007 www.health.gov.on.ca/en/public/programs/telehea lth Health Units The public health programs and services include active living, flu clinics, immunization, nutrition and safe water. Simcoe Muskoka District Health Unit Gravenhurst 705-684-9090 Huntsville 705-789-8813 Toll Free 1-877-721-7520 Health Connection 705-721-7520 www.simcoemuskokahealth.org North Bay Parry Sound District Health North Bay 705-746-5801 Burk's Falls 1-800-563-2808 Parry Sound 705-746-5801 Toll Free 1-800-563-2808 www.myhealthunit.ca Native Health Services Parry Sound 705-746-5807 Nepean 1-866-225-0709 www.hc-sc.gc.ca/fniah-spnia/index-eng.php Parry Sound Toll Free www.aomps.com Al-Anon Parry Sound Toll Free 705-746-7113 1-800-668-5192 705-730-3307 1-888-425-2666 Alcoholics Anonymous Bracebridge 705-646-2491 www.egbdaa.org Huntsville 705-789-8992 www.aahuntsvilleparrysound.ca Parry Sound 705-746-2464 www.aahuntsvilleparrysound.ca Nipissing Detoxification Centre North Bay 705-476-6240 Ontario Addiction Treatment Centres Bracebridge 705-645-1677 www.oatc.ca Ontario Problem Gambling Helpline 1-888-230-3505 www.opgh.on.ca Alzheimer Alzheimer Society of Muskoka Bracebridge 705-645-5621 1-800-605-2075 www.alzheimer.ca Health Support Organizations Arthritis Addiction Arthritis Society Client Services - Rehabilitation and Education Programme Bracebridge 705-645-8548 Ontario 1-800-321-1433 www.arthritis.ca Ontario Drug & Alcohol Helpline 1-800-565-8603 www.drugandalcoholhelpline.ca Addiction Outreach Muskoka/Parry Snd Bracebridge 705 645-1311 Toll Free 1-888 668-1856 Community Supports and Health Services 43 Muskoka MAP – Community Assessment Brain Injury Brain Injury Services of Simcoe Muskoka Inc Bracebridge 705-645-8882 x 24 1-877-320-1950 www.braininjuryservices.ca Diabetes Education Centre Parry Sound 705-746-5461 www.diabetesinformation.org Southern Ontario Aboriginal Diabetes Initiative Central Region Peterborough 705-527-1560 www.soadi.ca Cancer Canadian Cancer Society (Transportation to Cancer related medical appointments) Barrie 705-726-8032 1-800-338-6610 Bracebridge 705- 645-8557 www.cancer.ca Falls Canadian Cancer Society North Bay and District Unit Foot Care 705-472-9072 1-888-208-2125 www.cancer.ca Cancer Care Ontario Breast Screening Bracebridge 705-645-3000 Parry Sound 705-746-4540 x 3602 Toll Free 1-800-661-8897 www.cancercare.on.ca Mobile Coach 1-800-461-7031 www.cancercare.on.ca/obsp Canadian Cancer Society Smokers Helpline 1-877-513-5333 www.smokershelpline.ca Diabetes Muskoka Algonquin Healthcare Diabetes Education Centre & Clinic Bracebridge 705-645-8824 Huntsville 705-789-2311 www.mahc.ca www.diabetescentre.com Community Supports and Health Services North Simcoe Muskoka Integrated Regional Falls Program Orillia 705-330-3200 Toll Free 1-877-665-6065 Muskoka Muskoka Foot Clinic, Bracebridge Bracebridge 705-645-4613 Huntsville 705-789-3762 We Care Home Health Services Barrie 705-734-2235 1-800-842-3757 www.wecare.ca Muskoka Home Care Connection, Muskoka Staffing Company Ltd Bracebridge 705-645-0099 www.homecaremuskoka.ca Senior Citizens Centennial Club Bracebridge 705 645-9111 Foot Care Clinic by Cathy Bowes (Residence) 705-645-5647 Gravenhurst Seniors Club Gravenhurst 705-687-8126 Schoutsen, Nancy In-home advanced foot care. Private and services accepted by DVA. Gravenhurst 705-684-9926 44 Muskoka MAP – Community Assessment Huntsville Foot Health Centre 705-788-0974 www.huntsvillefoothealth.ca Foot Clinic Gower, Fran RN Oxtongue Lake Dwight Dorset Recreation Centre Baysville Seniors Hall Canadian Hearing Society Bracebridge Toll Free TTY 705-645-8882 1-877-842-8882 705-645-6855 1-877-872-0585 www.chs.ca 705-635-1229 705-635-1229 705-766-9968 705-767-2325 Deaf Access Simcoe Muskoka Bracebridge 705-645-8882 Toll Free 1-877-840-8882 TTY 705-645-6855 www.deafaccess.ca Parry Sound Muskoka Algonquin Healthcare Burk's Falls and District Health Centre 705-382-2900 1-800-661-2900 Foot Care Clinic 705-382-9565 www.mahc.ca Transitions Home Care Parry Sound 705-746-0500 1-800-565-3986 South River Machar Medical Centre 705-386-0512 Bonnie Brown Foot Care North Bay 705-476-7241 Hearing Bell Canada - Accessibility Services Communication service providing special aids and services to extend the use of telephones to persons with hearing challenges, sight and motion disabilities. Toronto 1-888 268-9243 TTY 1-888 268-9242 www.bell.ca/specialneeds Canadian Hard of Hearing Association Sudbury Branch Toll Free & TTY 1-866-300-2442 Office & TTY 705-523-5695 Community Supports and Health Services Private Providers of Hearing Services Hearing Aid Centre North Bay Toll Free www.rayshearing.com Kimberley Hearing Centre Bracebridge 705-474-8441 1-800-718-0436 705-645-3455 Muskoka Audiology Clinic Process applications for the "Hearing Now" Fund for the Canadian Hard of Hearing Association Bracebridge 705-646-2227 705-646-0150 Audia Hearing Aid Centre Gravenhurst 705-684-8300 Muskoka Hearing Aids Limited Huntsville 705-789-9393 Near North Hearing Centre North Bay 705-494-9900 North Bay Audiology Clinic Ltd. 705-472-1295 Parry Sound Audiology Clinic 705-746-9012 Sound Ideas Audiology Parry Sound 705-746-5500 45 Muskoka MAP – Community Assessment 1-866-663-8801 Heart & Stroke Heart and Stroke Foundation of Ontario Muskoka Chapters Barrie 705-737-1020 1-800-572-1572 www.heartandstroke.ca Muskoka District Stroke Centre Huntsville 705-789-0022 x 6005 www.cesnstroke.ca Parkinson Society Canada Central & Northern Ontario Region Toll Free 1-800-565-3000 www.parkinsoncno.ca Vision Bell Canada - Accessibility Services Toronto 1-888 268-9243 TTY 1-888 268-9242 www.bell.ca/specialneeds CNIB Lake Joseph Centre MacTier 705-375-2630 1-877-748-4028 www.cnib.ca/en/about/facility/lake-joseph Multiple Sclerosis Multiple Sclerosis Society of Canada 1-800-268-7582 www.mssociety.ca Myalgic Encephalomyelitis (ME) Chronic Fatigue Syndrome (CFS) Muskoka Support Group for Myalgic Encephalomyelitis (ME) / Chronic Fatigue Syndrome (CFS) Gravenhurst 705-687-2305 CNIB Nipissing/ Parry Sound North Bay 705-472-2710 x 5416 CNIB Service Days Huntsville &Bracebridge Barrie Toll Free www.cnib.ca 705-728-3352 1-800-563-0887 Hospitals & Nursing Stations Muskoka Osteoporosis Osteoporosis Canada www.osteoporosis.ca 1-800-463-6842 Paraplegic Association Muskoka Algonquin Healthcare South Muskoka Memorial Hospital Bracebridge 705-645-4404 Senior Assessment and Support Outreach Team - Requires physician/nurse practioner referral. 705-645-4400 ext.3505 www.mahc.ca Canadian Paraplegic Association Ontario, Muskoka Office Kearney 705-636-5827 Toll Free 1-877-803-5678 www.cpaont.org Huntsville District Memorial Hospital 705-789-2311 Automated 705-789-0022 www.mahc.ca Parkinson Society Wahta Mohawk First Nation Nursing Station Bala 705-762-2354 1-877-678-6754 Community Supports and Health Services 46 Muskoka MAP – Community Assessment www.wahtamohawks.ca B’saanibamaadsiwin Native Mental Health Program Parry Sound 705-746-2512 Parry Sound West Parry Sound Health Centre Parry Sound 705-746-9321 Automated 705-746-4540 www.wpshc.com Argyle Nursing Station Port Loring 705-757-1717 Britt Nursing Station 705-383-2375 Pointe au Baril Nursing Station 705-366-2376 Rosseau (Ruth Dare) Nursing Station 705-732-1095 Telehealth Ontario www.wpshc.com 1-866-797-0000 Whitestone & Area Nursing Station Dunchurch 705-389-1951 Local Health Integration Network (LHIN) North East Local Health Integration Network North Bay 705-840-2872 Toll Free 1-866-906-5446 www.nelhin.on.ca North Simcoe Muskoka Local Health Integration Network Orillia 705-326-7750 Toll Free 1-866-903-5446 www.nsmlhin.on.ca Mental Health Ontario Mental Health Helpline (Connex Ontario Health Services Information) 1-866-531-2600 www.mentalhealthhelpline.ca Community Supports and Health Services Canadian Mental Health Association, Powassan Drop-In Centre Powassan 705-724-3651 North Bay 705-474-1299 www.cmhanipissing.on.ca Enaahtig Healing Lodge and Learning Centre, Outreach Mental Health Team Orillia 705-330-4059 www.enaahtig.ca Muskoka-Parry Sound Community Mental Health Service Bracebridge 1-800-563-1990 Parry Sound 1-866-829-7049 Toll Free 705-746-4264 www.mpscmhs.on.ca Adult Protective Services Parry Sound Crisis Line Sundridge Huntsville Bracebridge www.mpscmhs.on.ca 705-774-9809 1-888 461-5424 705-384-1424 705-645-6771 705-645-2262 Muskoka-Parry Sound Council of Consumer/Survivor and Family Initiatives Greenhouse Friendship Centre Huntsville 705-789-8891 South Muskoka Self-Help Centre Bracebridge 705-384-5392 x 28 www.mpscmhs.ca Northeast Mental Health Centre - North Bay Campus (also in Sundridge) 705-474-1200 x 2154 Recovery International Windermere 705-769-3515 Seniors' Mental Health Program 47 Muskoka MAP – Community Assessment North Bay 705-494-3054 "Progammes De Sante Mentale" Laboratories Gamma-Dynacare Medical Laboratories Bracebridge 705-645-7502 Huntsville 705-789-0111 Parry Sound 705-746-6213 www.gamma-dynacare.com Walk-In Clinics Bracebridge Medical Centre 705-645-1027 South Muskoka Medical Centre Bracebridge 705-646-7634 Wellness Algonquin Family Health Team Wellness Hub Health promotion and healthy living information and programs. Huntsville www.algonquinfht.ca 705-789-5986 SMART Volunteer Exercise Program VON Barrie 705-380-1509 Home Support Services The Community Care Access Centres listed below provide an access point to health and personal support services to help individuals live independently at home or to assist them in making the transition to a long-term care home. Information about and links individuals to services available in the community Community Care Access Centres CCAC- West Parry Sound Community Supports and Health Services 1-800-440-6762 705-773-4602 CCAC- East Parry Sound 1-888-533-2222 705-476-2222 CCAC- North Simcoe Muskoka 1-888-721-2222 705-789-6451 www.nsm.ccac-ont.ca Home At Last (HAL) A free service providing patient transition from hospital to home. The trained attendant will go home with the patient and stay until they are settled. 1-800-565-4145 ext 223 The Friends Serving Parry Sound & Muskoka Services for clients with a physical disability, who can direct their own care and require assistance with personal care • Outreach Program provides personal support and homemaking services • respite care • Adult Day Away Program • caregiver support program • in-home respite services to family caregivers. 1-888-746-5102 705-746-5102 www.thefriends.on.ca Muskoka Seniors Home Assistance Serving Huntsville, Lake of Bays Township, Muskoka District Friendly Visiting • Telephone Reassurance • Friendship Luncheons • Frozen Meal Program • Transportation Service • Free income tax preparation. 705-789-6676 Volunteer and Transportation Program Karen Waters 705-789-6676 ext 23 www.muskokaseniors.org Palliative Care & Bereavement The Hospice and Palliative Care Networks listed 48 Muskoka MAP – Community Assessment below offer family-centred care program to assist those diagnosed with a terminal illness and their families. Support is available in home, hospital or nursing home. Volunteers provide non-medical support, companionship, assistance with light household duties, and simple comfort measures • Grief and bereavement support. whether that is 24 hours a day, seven days a week, or as little as once a month. Almaguin Palliative Care Team Residence 705-636-5893 Closing the Gap Healthcare Group - Rehab Express Inc. (Muskoka) Huntsville 705-788-9355 1-888 660-3959 www.closingthegap.ca Hospice Huntsville www.hospicehuntsville.com 705-789-6878 Hospice Muskoka www.hospicemuskoka.com 705-646-1697 Near North Palliative Care Network (Nipissing/ParrySound) North Bay 705-497-9239 1-800-287-9441 www.nnpcn.com Hospice West Parry Sound 705-746-4540 x 1416 www.parrysoundhospice.ca Private Support Services These fee for service businesses may provide nursing, personal care and home support services. Canadian Red Cross To support seniors and vulnerable individuals throughout Ontario at home through community support services including transportation, nutrition programs and personal support services North Bay 705-472-5760 Simcoe Muskoka Branch 1-800-387-2251 Sudbury 705-674-0737 www.redcross.ca CarePartners We accommodate any level of care required Community Supports and Health Services North Bay North East-West Area Simcoe Muskoka Branch www.carepartners.ca 705-495-6689 1-866-886-4172 1-866-886-4171 Community Solutions Limited Rehabilitation and support services, attendant care for acquired brain injury, spinal cord injury and strokes. Nobel 705-342-9750 Head Office 1-800-430-6523 www.commsolltd.com Muskoka Seniors and Special Services Gravenhurst 705-687-5334 ParaMed Home Health Care, Muskoka Huntsville 705-788-9899 1-800-465-5054 www.paramed.com Peace of Mind Elder Care Muskoka 1-888-367-1772 Mobile 705-327-9418 www.muskokaseniorcare.com Seniors for Seniors Muskoka www.seniorsforseniors.ca Transitions Home Care Parry Sound 1-800-565-3986 Time Togetherain't Huntsville www.timetogether.ca 877-719-1444 705-746-0500 705-789-5911 49 Muskoka MAP – Community Assessment www.deafaccess.ca Cangrands Internet based support group providing kinship support for caregiver families Huntsville www.cangrands.com Alisa Drouillard American Sign Language Interpreter serving Muskoka District Bracebridge 705-646-1963 705-789-3956 Accessibilty Equipment for Homes & Vehicles Accessibility Resource Centre Information and guidance for people requiring Assistive Devices, Vehicle Modifications, and Accessible Home Renovations • Funding Sources • Falls Prevention 1-800-465-1133 705-737-3263 TTY 705-737-3242 www.ilssimcoe.ca Assistive Devices Program (ADP) Financial assistance for: communications devices • diabetic supplies • enteral feeding supplies • hearing aids • orthotic devices • ostomy supplies • pressure modification devices • prosthetics • respiratory supplies • visual aids • wheelchairs and ambulation aids. Toronto 1-888 268-6021 TTY 1-800-387-5559 www.health.gov.on.ca Home Adaptations for Seniors' Independence (HASI), Canada Mortgage & Housing Corporation Financial assistance for minor home adaptations for low-income seniors. CMHC 1-800-668-2642 www.cmhc-schl.gc.ca American Sign Language Deaf Access Simcoe Muskoka Bracebridge 705-645-8882 1-877-840-8882 TTY 705-645-6855 Community Supports and Health Services Bell Canada Relay - Accessibility Services Centre Toronto 1-800-268-9243 TTY 1-800-268-9242 www.bell.ca/relay Home Health Equipment & Vehicles These businesses offer a range of home health care and mobility products Simcoe AccessRamp and Mobility Systems Orillia 705-727-9081 www.accessramp.ca Maximum Mobility Access Centre Orillia 705-326-8157 1-888-232-1063 www.maximumaccesscentre.com Medichair Barrie Barrie 705-722-3376 1-800-461-9047 www.barrie.medichair.com Medigas Barrie 705-721-0555 1-866-446-6302 www.medigas.com Ontario Wheelchair Access & Mobility Equipment Inc Orillia 705-327-1261 1-800-387-0245 TTY 705-329-0811 www.ontariowheelchair.ca 50 Muskoka MAP – Community Assessment Muskoka Assistive Device Exchange Database of devices for sale or free. No equipment is inspected. www.assistivedeviceexchange.ca Heather's Home Healthcare Medical Supplies and Equipment Bracebridge 705-645-7572 Muskoka Mobility and Medical Supply Gravenhurst 705-687-4796 Closing the Gap Healthcare Group Assessment for assistive devices/aids, home and car modifications and assistance with funding applications, provided as part of Occupational Therapy services. Huntsville 705-788-9355 1-888 660-3959 www.closingthegap.ca Janice Parrott, Registered Physiotherapist Huntsville Residence 705-789-3129 Huntsville's Hometown IDA Drugstore & Healthcare Services Huntsville 1-800-461-4218 Healthcare store 705-789-7534 www.huntsvilleshometownida.ca The Apothecary Shop Port Carling 705-765-6866 Motion Specialties Utterson 1-800-216-3632 Cell 705-787-5930 www.motionspecialties.com Summary Muskoka has an aging population and for those who retire here there is a wait list to find a family physician and often they lack the family caregiving support that would allow them to go home. Patients have to travel out of the area for specialists, often with long wait times, no transportation, little home care support and many communities do not have meals on wheels. According to the Vision for an Integrated Regional Seniors' Health Program in North Simcoe Muskoka (Easson-Bruno, p.5) 2 • Seniors account for: ◦ 19.5% of all area Emergency Department visits and about 40% of acute care admissions ◦ 62.6% of all hospital length of stay days (equivalent to over 332 beds) ◦ 58.3% of the total acute length of stay and 85.9% of the Alternate Level of Care length of stay (NSM LHIN, December 15, 2008). • 1% of the population accounts for 43% of the total hospital and home care volumes. About 60% of this population is over age 65 (Preyra & Perez, 2008). • The forecasted annual growth rate in health services for seniors is 4.0%. The provincial average 2 Sandra Easson-Bruno. (July 31, 2009). Vision for an Integrated Regional Seniors' Health Program in North Simcoe Muskoka. Community Supports and Health Services 51 Muskoka MAP – Community Assessment is 2.4% (Preyra & Perez, 2008). As the population continues to age, the system will not be able sustain the high costs of a very small percentage of patients who use a high percentage of the services. Programs like home care and palliative care can allow people to remain in their home at less costs for less cost than an Alternate Level of Care bed. Community Supports and Health Services 52 Muskoka MAP – Community Assessment Bibliography Age-Friendly Communities Canada Hub. (June 2013). Age-Friendly Communities Canada Research and Resource Inventory. Retrieved from http://afc-hub.ca Alzheimer Society of Ontario. (January 21, 2016) Dementia-Friendly Communities: A Multi-Sector Collaboration to Improve Quality of Life for People Living With Dementia and Caregivers: Environmental Scan. Bloom & Lacroix. (January 2015). Muskoka Senior Community Advisor Program: Baseline Data & Community Engagement Project. Canada Mortgage and Housing Corporation (CMHC). July 2003. Housing Needs of Low Income People Living in Rural Area: The Implications for Seniors. Retrieved from http://www.cmhc-schl.gc.ca/odpub/pdf/63253.pdf?lang=en Community Information Muskoka, (2010, May) A Statistical Economic & Social Profile of Muskoka Retrieved from http://www.muskokacommunity.ca/general-information/community-statistics/a-statistical-economicand-social-profile-of-muskoka-may-2010201 District of Muskoka, Planning and Economic Development Department. (September 2011). District of Muskoka: Demographic profile. District Municipality of Muskoka. (June 23, 2015). Approaches to Rural Innovation and Integration. Sandra Easson-Bruno. (July 31, 2009). Vision for an Integrated Regional Seniors' Health Program in North Simcoe Muskoka. Federal/Provincial/Territorial Ministers Responsible for Seniors. (n.d.). Age-Friendly Rural and Remote Communities: A Guide. Retrieved from http://www.phac-aspc.gc.ca/seniors-aines/alt-formats/pdf/publications/public/healthysante/age_friendly_rural/AFRRC_en.pdf Government of Ontario. (2013). Finding the Right Fit: Age-Friendly Community Planning. Retrieved from http://www.seniors.gov.on.ca/en/resources/AFCP_Eng.pdf Grand River Council on Aging. (September 16, 2008). A Master Aging Plan For Brantford & the County of Brant. Bibliography 53 Muskoka MAP – Community Assessment Grand River Council on Aging. (October 26, 2009). A Master Aging Plan For Brantford & the County of Brant: Implementation Planning Phase. Grand River Council on Aging. (October 8, 2013). Community Results - Master Aging Plan for Brantford and Brant County. Health Council of Canada. (April 2012). Seniors in Need, Caregivers in Distress: What are the home care priorities for seniors in Canada? Lura Consulting for the District Municipality of Muskoka. (October 2011). Transportation in the District of Muskoka: Current Conditions, Gaps and Opportunities. Lura Consulting for the District Municipality of Muskoka. (October 2011). Best Practice Case Studies in Addressing Rural Transportation Challenges Lura Consulting for the District Municipality of Muskoka. (October 2011). “MOTOR” Collaborative: Proposed Design and Operation Details. Lura Consulting for the District Municipality of Muskoka. (September 27, 2011). Muskoka Transportation: Highlights of Current Conditions and Best Practices Research. Murray Alzheimer Research and Education Program, University of Waterloo. (n.d.). Age Friendly Communities: Tools for Building Strong Communities. Retrieved from http://afc.uwaterloo.ca/index.html Office of the Auditor General of Ontario. (Fall 2015). Annual Report 2015. The Ontario Seniors’ Secretariat. (2013). Ontario's Action Plan for Seniors: Independence, Activity and Good Health. Peterborough Social Planning Council. (2012). Global Age-friendly Cities: How does Peterborough compare? Preyra, C., & Perez, C. (2008). The Ontario Health Based Allocation Model: A Profile of the North Simcoe Muskoka LHIN. North Simcoe Mukoka LHIN. (December 15, 2008). Emergency Department / Alternate Level of Care 2009/2010 Overarching Plan. North Simcoe Muskoka LHIN. (August 2012). North Simcoe Muskoka – Five Geographic Areas Bibliography 54 Muskoka MAP – Community Assessment Community Resilience and Capacity Strategy Discussion Document. North Simcoe Muskoka LHIN. (n.d.). NSM Integrated Regiona Seniors Health Model. Simcoe Muskoka District Health Unit. (May 2015). Low Income: A report on low income and its impact on health in Simcoe Muskoka. The Ontario Rural Council. (November 2009). The TORC report on Rural Health. Bibliography 55 Muskoka MAP – Community Assessment Appendix I: Miscellaneous Resources 211 Ontario Information and referral to community and social services in Ontario 211 211ontario.ca Assaulted Women's Helpline (24 hour) 1-866-863-0511 TTY 1-866-863-7868 Crisis Intervention Ontario Problem Gambling Helpline 1-888-230-3505 www.opgh.on.ca OPP (Ontario Provincial Police) 24 Hr Communications Centre 1-888-310-1122 TTY 1-888-310-1133 Seniors Assistance Team 705-329-7692 www.opp.ca 1-800-461-5424 Fem'aide Helpline for French-speaking women dealing with violence 1-877-336-2433 TTY 1-866-860-7082 www.femaide.ca Muskoka - Parry Sound Coordinated Sexual Assault Services (24 hour) Women's Sexual Assault Helpline: Daily 24hr 1-800-461-2929 Women’s Centre Bracebridge 1-877-406-1268 Bracebridge 705-646-2122 Parry Sound 705-774-9083 www.daphnewymn.com Addiction Outreach Muskoka /Parry Sound 1-800-668-5192 www.aomps.com Ontario Drug & Alcohol Helpline 1-800-565-8603 www.drugandalcoholhelpline.ca Crisis Help Emergency Shelter Crisis shelters for abused women and their children. Appendix I: Miscellaneous Resources Senior Safety Line For abused/at-risk seniors, over 150 languages 1-866-299-1011 or 211 Telehealth Ontario Free, confidential health line. Registered Nurse 1-866-797-0000 Poison Information 1-800-268-9017 TTY 1-877-750-2233 Victim Quick Response Program offers support to victims who have no other financial means. The program includes Emergency Expenses, Funeral Expenses and Counselling Expenses. Muskoka Victim Services Bracebridge www.muskokavs.ca 705-645-5444 Victim Crisis Assistance and Referral Service District of Parry Sound Parry Sound 705-746-0508 Ontario Provincial Police Toll Free 1-888-310-1122 Muskoka Interval House, Bracebridge 1-800-461-1740 705-645-4461 www.dawhois.com/site/chrysalishuntsville.com 56 Muskoka MAP – Community Assessment Chrysalis, Huntsville Food Banks 1-866-789-8488 705-789-8488 www.dawhois.com/site/chrysalishuntsville.com Muskoka Esprit Place Family Resource Centre Parry Sound 705-746-4800 1-800-461-1707 TTY 705-746-4800 www.psdssab.org All Saints Anglican Church Huntsville www.allsaintshuntsville.ca 705-789-2216 Georgian Bay Food Bank Port Severn Jennifer Whiston 705-538-2337 ext 261 1-800-567-0187 ext 261 [email protected] www.gbtownship.ca Emergency Services MacTier Food Bank Muskoka District Community Services Manna Food Bank Bracebridge 705-646-0114 http://www.mannafoodbank.ca/ Social assistance • community housing • long term care • emergency shelter fund • rent bank program • utility and mortgage assistance • homelessness Bracebridge 705-645-2412 1-800-461-4215 www.muskoka.on.ca 705-375-5572 Salvation Army Food Banks Gravenhurst Bracebridge Huntsville 705-687-2131 705-645-2602 705-789-3398 Table Soup Kitchen Foundation District of Parry Sound Social Services Huntsville 705-783-5827 www.thetablesoupkitchen.com/ Emergency Shelter and Emergency Energy Supplement Fund (ESES) • utility and rent assistance • Consolidated Homelessness Program for housing help. Parry Sound Housing Housing www.psdssab.org Burk's Falls and District Food Bank 705-382-3989 1-877-767-6060 705-774-9600 Salvation Army Emergency Services Bracebridge 705-645-2602 Gravenhurst 705-687-2131 Huntsville 705-789-3398 Parry Sound 705-746-5391 Argyle and District Food Bank 705-729-5174 Callander and Area Food Bank 705-752-0700 Good Happenings Food Bank South River 705-386-2615 Harvest Share Appendix I: Miscellaneous Resources 57 Muskoka MAP – Community Assessment Parry Sound www.harvestshare.org 705-774-9111 Powassan and District Food Bank 705-724-5693 Salvation Army Food & Nutrition Food Banks Muskoka All Saints Anglican Church Huntsville www.allsaintshuntsville.ca 705-789-2216 705-746-5391 Sundridge Food BankProgram Residence 705-384-1114 Parry Sound www.harvestshare.org Georgian Bay Food Bank Port Severn 705-538-2337 ext 261 www.gbtownship.ca MacTier Food Bank Rainbow Country Church Parry Sound 705-774-9111 Powassan and District Food Bank 705-724-5693 Salvation Army Rainbow Ctry Church Parry Sound 705-746-5391 Sundridge Food Bank Residence 705-384-1114 705-375-5572 Social Dining Manna Food Bank of Bracebridge 705-646-0114 www.mannafoodbank.ca Salvation Army Food Banks Gravenhurst Bracebridge Huntsville 705-687-2131 705-645-2602 705-789-3398 Table Soup Kitchen Foundation Huntsville 705-783-5827 www.thetablesoupkitchen.com Parry Sound Argyle and District Food Bank 705-729-5174 Burk's Falls and District Food Bank 705-382-3989 Callander and Area Food Bank 705-752-0700 Good Happenings Food Bank South River 705-386-2615 Many senior clubs, churches and groups host friendly luncheons, dinners, pot lucks and gettogethers where food is enjoyed in an environment welcoming to older adults. Dates, times, locations and any costs are subject to change Please call in advance to confirm. Muskoka Bracebridge Out of the Cold Dinner 705-644-3761 Bracebridge United Church 705-645-5713 www.bracebridgeunitedchurch.ca Pinegrove Fellowship Baptist Church Bracebridge 705-645-4771 www.pinegrovebaptist.ca Trinity United Church Gravenhurst www.trinityu.ca 705-687-2542 Muskoka Seniors Home Assistance Huntsville 705-789-6676 Harvest Share Appendix I: Miscellaneous Resources 58 Muskoka MAP – Community Assessment Volunteer and Transportation bookings 705-789-0876 Volunteer and Transportation bookings 705-789-0876 Table Soup Kitchen Foundation, Food Bank & Soup Kitchen Huntsville 705-783-5827 www.thetablesoupkitchen.com Baxter Community Volunteer Group Port Severn 705-756-8843 Bala & area 705-762-5876 Bracebridge 705-645-4022 Huntsville 705-789-2311 x 2211 Baxter Community Volunteer Group Port Severn Residence 705-756-8843 Parry Sound Trinity United Church, Gravenhurst Gravenhurst 705-687-2542 www.trinityu.ca Belvedere Heights Parry Sound 705-746-5871 Community Support Services: 705-746-5602 www.belvedereheights.com Bracebridge Legion First Baptist Church Parry Sound Belvedere Heights Parry Sound Harvest Share Parry Sound www.harvestshare.org 705 746-5345 705-774-9111 St Andrew's Church Parry Sound 705-746-9612 www.standrewsparrysound.com 705-645-8500 Out of the Cold Dinners – Thursday Parry Sound 705-746-5871 Community Support Services 705-746-5602 www.belvedereheights.com East Parry Sound Community Support Services Powassan 705-724-6028 Toll Free 1-888 521-0000 www.eastholme.ca/community.htm Fresh Food Baskets Program Enables communities to buy in bulk and purchase fresh fruit and vegetables at a discount price. Bracebridge 705-645-2412 ext 333 Contact Heather Elliot [email protected] www.muskokacommunity.ca click - key initiatives fresh food basket Salvation Army Corps, Parry Sound - Family Services & Rainbow Country Church Food Bank Parry Sound 705 746-5391 Meals on Wheels Delivered & Frozen Meals Muskoka Muskoka Seniors Home Assistance Huntsville 705-789-6676 Appendix I: Miscellaneous Resources 59 Muskoka MAP – Community Assessment Police Anishinabek Police Service Anishinabek Police Services - Dokis First Nation (Satellite of APS Nipissing) Monetville Nobel Shawanaga Satellite - Wasauksing Satellite – Magnetawan North Bay 705-763-9919 705-366-2534 705-746-2213 705-383-2477 705-472-0270 Ontario Provincial Police Seniors Assistance Team 705-329-7692 Appendix I: Miscellaneous Resources Local OPP Detachments Bala Bracebridge Huntsville Parry Sound Powassan 705-645-2211 705-645-2211 705-789-5551 705-746-4225 705-724-2016 Community Policing Georgian Bay Township Gravenhurst Mactier Port Carling Britt Burk's Falls Huntsville 705-538-2337 705-687-5023 705-375-0339 705-765-0597 705-383-2231 705-382-2015 705-789-2677 60 Muskoka MAP – Community Assessment Safety Ministry of Long-Term Care Elder Abuse 1-866-434-0144 Senior Safety (Elder Abuse) Hotline Retirement Home Complaints - Response and Information 1-800-361-7254 Senior Safety Line 1-866-299-1011 or call 211 24/7 hotline to assist abused and at-risk seniors Emergency 911 If the situation is an emergency and you believe that the person for whom you are concerned is at risk, call 911. Retiement Home Regulatory Authority (RHRA) 1-800-361-7254 1-855-275-7472 Sexual Assault Muskoka - Parry Sound Coordinated Sexual Assault Services Bracebridge & Parry Sound 1-877-406-1268 Elder Abuse Prevention Muskoka Bracebridge 705-646-7677 Toll Free 1-866-222-1224 www.elderabuseprevention.ca Elder Abuse Ontario Toronto 1-416-916-6728 1-866-299-1011 Women's Sexual Assault Helpline Daily 24hr 1-800-461-2929 Bracebridge 705-646-2122 Women's Resource Centre Bracebridge Parry Sound www.daphnewymn.com 1-877-406-1268 705-646-2122 www.onpea.org Ontario Provincial Police Seniors Assistance Team Orillia www.opp.ca Victim Services 705-329-7692 Information and Referrals Ministry of the Attorney General Victim Support Line 1-888-579-2888 Seniors' INFOline - Ontario 1-888-910-1999 Elder Abuse within a facility Appendix I: Miscellaneous Resources Support, services, information and referral to victims and witnesses immediately after a crisis has taken place. Ongoing support and safety planning. Muskoka Victim Services (VCARS) Bracebridge 705-645-5444 www.muskokavs.ca Victim Crisis Assistance and Referral Service District of Parry Sound Parry Sound 705-746-0508 1-888-310-1122 www.psdvcars.com 61 Muskoka MAP – Community Assessment Fem'aide Helpline for French-speaking women dealing with violence. Administration only 705-918-2433 www.femaide.ca Falls Prevention Staying Independent Falls Prevention Coalition (S.I.F.P.C.) Barrie 705-721-7330 x 7808 www.simcoehealth.org www.fallspreventioninfo.ca Scams & Frauds Crime Stoppers Near North & Simcoe-Dufferin-Muskoka Canada Wide 1-800-222-8477 National Do Not Call List (CRTC) Register to not receive unsolicited telephone calls and faxes. Call from the # you wish to register TTY 1-888-362-5889 1-866-580-3625 www.lnnte-dncl.gc.ca/insnum-regnum-eng PhoneBusters / Seniorbuster (Canadian AntiFraud Centre) Assists anyone who feels they have been the victim of consumer fraud or identity theft by telemarketers, email, fax, phone, or businesses. North Bay 705-495-8501 1-888 495-8501 www.antifraudcentre-centreantifraude.ca Emergency Response Systems Personal emergency response systems - devices you wear that when activated connect your home phone with assistance Georgian Bay Lifeline Personal Response and Support Services Penetanguishene 705-549-7431 www.lifeline.ca Appendix I: Miscellaneous Resources Sudbury Regional Hospital Helpline Sudbury 705-523-7000 1-800-667-8019 www.helplinesudbury.ca Huronia Alarm and Fire Security Midland 705-526-9311 1-888-363-9311 Monitoring Station 705-527-9311 www.huroniaalarms.com Lifeline Muskoka-East Parry Sound Health Services 1-877-856-6222 Muskoka Medical 1-800-265-5305 Friendly Visiting & Telephone Reassurance Seniors for Seniors - Homecare Specialists Muskoka 1-877-719-1444 www.srs4srs.ca We Care Home Health Services Barrie 705-734-2235 1-800-842-3757 www.wecare.ca Peace of Mind Elder Care Cell 1-888-367-1772 705-327-9418 Muskoka Seniors Home Assistance Huntsville 705-789-6676 Volunteer and Transportation Program bookings 705-789-0876 Belvedere Heights Parry Sound After Hours 705-746-5871 705-746-9367 Community Support Services 705-746-5602 62 Muskoka MAP – Community Assessment www.belvedereheights.com Transitions Home Care Parry Sound 705-746-0500 1-800-565-3986 East Parry Sound Community Support Services Powassan 705-724-6028 1-888 521-0000 www.eastholme.ca/community.htm Hospice Muskoka www.hospicemuskoka.com 705-646-1697 Wandering Persons Registry Alzheimer Society of Muskoka Bracebridge 705-645-5621 1-800-605-2075 www.alzheimer.ca Veterans Ontario Trial Lawyers Association (for Veterans) 905-639-6852 Bala Bracebridge Gravenhurst Huntsville Port Carling South River 705-762-3913 705-645-8500 705-687-2801 705-789-4641 705-765-5302 705 386-2906 Royal Canadian Legion Ontario Provincial Command Soldiers’ Aid Commission of Ontario • Royal Canadian Legion Benevolent Funds Aurora 905-841-7999 www.on.legion.ca Veterans Affairs Canada Kirkland Lake All initial applications for services are handled by Kirkland Lake office. English 1-866-522-2122 French 1-866-522-2022 www.vac-acc.gc.ca Royal Canadian Legion Appendix I: Miscellaneous Resources 63 Muskoka MAP – Community Assessment Appendix II: Statistical Economic & Social Profile of Muskoka - May 2010 3 Employment & Income • Muskoka’s median family income is $61,159 leaving Muskoka families 12% behind the provincial average. (2006 Census) • 40% of the permanent households in Muskoka earn less than $30,000 annually. (2002 Muskoka Housing Review Report, District of Muskoka) • Income Disparity: Women in Muskoka earn 36% less per year than men in Muskoka on average. (Financial Post Markets – Canadian Demographics 2007) • The fasted growing economic sector in Muskoka is the retail wage sector, creating more minimum wage jobs ($10.25 for adults, $8.90 for liquor servers) and less dignity wage incomes for families. (Financial Post Markets – Canadian Demographics, 2007) • We have 2030 single parent families, 1645 of those headed by women. (2006 Canadian Census) • Only 33% of expectant mothers are eligible for maternity benefits Canada-wide.(Dr. Paul Kershaw, UBC 2006) Violence • 3-5 children in every Canadian classroom witness violence in their homes. (YWCA Canada, 2006) • 89% of abused women do not report the violence or enter a shelter. (YWCA Canada, 2006) • Muskoka Interval House and Chrysalis Shelter for women and children sheltered 207 residents in 2009/2010, including 91 children. The shelters were over capacity on 141 days of the year and answered 2666 crisis calls. (Muskoka Women’s Advocacy Group, Joy McCormack, 6454461) Muskoka Interval House and Chrysalis outreach and court support services worked with 257 non-resident women in 2009/2010. (Muskoka Women’s Advocacy Group, Joy McCormack, 645-4461) • Partner Assault Response Program data confirms a relationship between employment and violence against women by men: 32% of participants are unemployed, 32% have an annual income less than $10,000, and 30% have an annual income less than $25,000. (Katreena Scott, Ph.D. C. Psych. OISE/University of Toronto, March 2008) 3 Community Information Muskoka. (May 2010) A Statistical Economic & Social Profile of Muskoka. Retrieved from http://www.muskokacommunity.ca/general-information/community-statistics/a-statistical-economicand-social-profile-of-muskoka-may-2010201 Appendix II: Statistical Economic & Social Profile of Muskoka - May 2010 64 Muskoka MAP – Community Assessment Shelter & Housing • Muskoka has a homeless problem. The Salvation Army oversees the 3 Emergency Family Units funded through the District of Muskoka in Huntsville, Bracebridge and Gravenhurst; 30 families are placed in Emergency Housing for durations of 4-6 weeks annually. • Muskoka has an affordable housing crisis. There are currently 495 applications on the wait list for 384 subsidized housing units in Muskoka up from 439 in 2009, 376 in 2008, 305 in 2007 and 217 in 2006. (District of Muskoka, 645-2231) • Chrysalis, a 10-unit supportive housing complex for women, housed 26 women and 12+ children in 2009-2010. (Muskoka Women’s Advocacy Group, Joy McCormack, 645-4461) • 90% of users of Muskoka Affordable Community Housing pilot program for emergency vouchers for singles are males between the ages of 17 – 25. (Kim Doughty, MACH, 2009) • Wenonah House for young offenders, an eight-bed open custody program for male youth from 13 to 18 years of age located in Gravenhurst, closed September 2008. • There are no shelter services for men in Muskoka. The closest shelter is Lighthouse Shelter in Orillia. Trauma, Abuse, Mental Health and Addiction Services • Muskoka has a nine-eleven month waiting list for sexual assault trauma therapy. 70% of adult women in therapy are dealing with childhood sexual assaults. 43% of counselling is for familial abuse. (Sexual Assault Services 646-2122, Lauren Power, Therapist) • One in six men has been abused sexually as a child. (Fireweed Project, Amelia Rising Sexual Assault Centre of Nipissing, 2007). • There are no funded support services in Muskoka for males aged 16 and over who have been sexually abused. • There are no publicly funded adult mental health services available in Muskoka for mild to moderate depression. • In the fiscal year ending March 2008, Addiction Outreach for Muskoka-Parry Sound served 937 clients, with males representing 59% of their client base. Child Care and Child Welfare • $7.7 million is the annual budget to aid at-risk children and youth in Muskoka, including approximately $1.7 million for mental health and $6 million for child welfare. (Allan Hogan, Muskoka Family & Child Services, 645-4426) The 2002 Canadian FREDA study indicates that 24% of girls under the age of 16 have experienced rape or coercive sex and a further 17% have experienced incest. (YWCA 645-9827) • Across Ontario, less than 15% of the child population aged 0-4 can be served within the licensed childcare system. The determination of financial eligibility for the child care subsidy changed in 2007. These changes have been positive for Muskoka families with the numbers of children and families served almost doubling since January 2007. Provincial Best Start funding Appendix II: Statistical Economic & Social Profile of Muskoka - May 2010 65 Muskoka MAP – Community Assessment has assisted in meeting these extra fee subsidy demands, yet the provincial funding is set to end March 31st, 2010, which could have a negative impact on Muskoka. (Arfona Zwiers, District of Muskoka, 645-2412) Social Welfare and Ontario Disability Support Program • In Muskoka, there are 552 clients on the Ontario Works caseload, and 1254 on the Ontario Disability Support Program (ODSP) caseload. (December 2008) Seniors 18.4% of Total Muskoka population is aged 65+ (Muskoka Demographic Profile, District February 2009): • 25.9% (2951) of those aged 65+ in Muskoka live alone (Ontario Trillium Foundation) • Of those aged 65+ who live alone, 75% (2213) are women • 49.1% (1087) of women aged 65+, who live alone, live in poverty (annual incomes less than $16, 273) LICO rates – Statistics Canada • 33.3% (246) of men aged 65+ who live alone, live in poverty • 1333 of Muskoka’s seniors live alone - in poverty Factors that contribute to higher incidence of poverty amongst women 65+ include: • Lower employment rates therefore lower employment income • Lower employment rates – lower pension income • Live longer alone – widows- loss of partners income Appendix II: Statistical Economic & Social Profile of Muskoka - May 2010 66 Muskoka MAP – Community Assessment Appendix III: AFC Hub • Appendix III: AFC Hub 67 Muskoka MAP – Community Assessment Appendix III: AFC Hub 68 Muskoka MAP – Community Assessment Appendix III: AFC Hub 69 Muskoka MAP – Community Assessment Appendix III: AFC Hub 70 Muskoka MAP – Community Assessment Appendix III: AFC Hub 71 Muskoka MAP – Community Assessment Appendix IV: Muskoka AFC Assessment Tool See Attached. Appendix IV: Muskoka AFC Assessment Tool 72