Our Organisation - Waverley Council

Transcription

WAV E R L E Y C O U N C I L • M A N A G E M E N T P L A N
Co u n c i l
3rd Quarterly Review
2005-2006
Working with all sections of the community to protect and enrich Wa v e r l e y
Bruce, Benita
& Lee Tunks
ACT/NSW
Odyssey
Phil Price NZ
3x3
Alexis Barthou
Light House
Kevin Draper
WA
Intersection
Ruth Abernethy Canada
Ladies - size 8
Dora Dallwitz
SA
After the
Nullabor
nymph
Waverley Council – Management Plan Review
3rd Quarter January to March 2006
General Manager’s Introduction
We are required by section 407 of the Local Government Act 1993 to report to Council, within
two months of the end of each quarter, on progress during that quarter in achieving the
performance targets set in our current Management Plan.
Council’s 2005-2009 Management Plan includes all our goals, activities and targets categorised
into eight ‘chapters’ based on the main themes in our vision. This quarterly report summarises
progress from October to December 2005 in each of these areas. The chapters and their
corresponding progress reports are:
⇒
⇒
⇒
⇒
⇒
⇒
⇒
⇒
Bondi Junction
The Bondi Area
Neighbourhoods
Our Environment
Our Community
Moving Around Waverley
Planning for Waverley
Our Organisation
p. 26 -31
p. 32 - 41
p. 42 - 50
p. 51 - 53
p. 54 - 64
p. 65 - 70
p. 71 - 76
p. 77 - 96
A summary of progress in all areas can be found on pages 3 to 25.
In each of our Management Plan chapters, we also identified a number of significant issues for
2005/2006. This progress report includes comment about each of these significant issues.
This report shows many activities being achieved or on target to be achieved. These include:
• Completion of streetscape improvements in Bondi Junction at Oxford Street, West;
• Adoption of the Waverley Strategic Plan;
• Finalisation of the review of the successful implementation of the Youth Safety
Protocol and the evaluation of the well received Christmas/New Year strategy at
Bondi;
• Presentation of the Greenlinks study to Council and the subsequent exhibition of
the study for comment;
• Exhibition of the Waverley Heritage Assessment for public comment; and
• Progress with the implementation of our Communications Action Plan.
Overall our progress to date in meeting the ambitious range of targets we set is good.
Strategies are in place to address areas identified as being behind target or those where the
target set has not met. Progress will continue to be monitored closely to ensure we remain on
track to achieve what we have planned to do in 2005/2006.
Kim Anson
General Manager
1
Waverley Council – Quarterly Management Plan Review
Summary of Progress – January to March 2006
Bondi Junction
Program: 1. Place Management
Activity
1.1 Bondi Junction Place
Management
Measure
Target
Progress this
quarter
Bondi Junction Committee meets as
scheduled.
•
100%
9
Regular reporting on service standards.
•
Quarterly from January 2006
9
Program: 2. Building and Environment
Activity
2.1 Waste Management
Measure
Target
High level of cleanliness in the public
domain.
•
Compliance with Service Level
Agreements.
Bondi Junction newsletter references to
best practice in waste management,
recycling, stormwater issues and graffiti
removal.
•
At least one per quarter.
Progress this
quarter
Ï
Ï
KEY
9
Ï
U
Achieved
Substantially achieved or on track to be achieved
Not achieved
Not reported on this quarter
2005/2009 Management Plan Review
3
Bondi Junction
Program: 3. Safety
Activity
Measure
3.1 Accessible and Safe Open
Space.
Implementation of Youth Safety Protocol.
Target
•
Progress this
quarter
9
January 2006
Program: 4. Regulatory Activity
Activity
Measure
Target
Progress this
quarter
4.1 Licensing, Compliance and
Inspections
Percent of premises requiring registration
that achieve registration.
•
90%
Ï
Percent of registered premises inspected
annually.
•
90%
Ï
Percent of CARS requests completed
within service standard.
•
80%
Ï
Program: 5. Transport
Activity
5.1 Parking Management
Measure
Regular parking patrols.
Target
•
Patrolled at least once per day.
Progress this
quarter
9
4
The Bondi Area
Program: 6. Place Management
Activity
6.1 Bondi Area Place
Management
6.2 Strategic Policies and
Plans
Measure
Target
Progress this
quarter
9
Performance on monthly Service Level
Agreements (SLA).
•
100% activities as specified and
within agreed timeframe.
Percentage of CARS requests for Bondi
Beach Place actioned within service
standards.
•
75% of CARS requests completed
•
90% of CARS completed within one
week of service standard.
Ï
•
October 2005.
9
•
March 2006.
9
Fully documented Place Management
model.
Waverley Strategic Plan - Bondi Beach
component adopted.
Ï
Program: 7. Environment
Activity
Measure
Target
Progress this
quarter
Regular waste audits of abandoned waste
and bins left on streets.
•
At least four times a week.
9
Dumped rubbish action strategy for summer
period revised and implemented.
•
•
Reviewed annually - October.
Implemented annually - January.
9
9
Beach litterbins are less than 100% full.
•
95% of the time.
Waste audit on Bondi Beach targeting
cigarette butts.
•
Conducted annually - February.
9
9
5
The Bondi Area
Program: 8. Safety and Community Wellbeing
Activity
8.1 Community Safety
8.2 Visitor Management
8.3 Beach Safety Management
(Lifeguard Service)
Measure
Target
Progress this
quarter
Christmas New Year Strategy developed,
implemented and evaluated annually.
•
•
Developed annually - September.
Evaluated annually - February
9
9
Regular safety audits of the Bondi Beach
Place Management area completed and
issues actioned.
Revised Visitor Management Strategy
implemented.
Number of lives lost or serious injuries
sustained on Council's beaches per annum
while Council lifeguards on duty.
•
•
Audits – quarterly
Issues actioned – within two months
of audit.
From January 2006
U
U
Not to exceed the average number
for the past five years.
Ï
•
•
U
Program: 9. Moving Around Bondi
Activity
Measure
Target
•
Meet service level agreement
standard.
Progress this
quarter
9
6
The Bondi Area
Program: 10. Bondi - 'Looking Good'
Activity
10.1 Public Place Maintenance
Measure
•
•
•
•
•
•
•
•
•
•
Programmed park maintenance
completed within timeframe/standard
specified in SLA.
Programmed maintenance of traffic
calming devices completed within
timeframe/ standard specified in SLA.
Programmed maintenance of high profile
gardens completed within timeframe/
standard specified in SLA.
Programmed maintenance of grass
verges completed within
timeframe/standard specified in SLA.
Beach Rake program completed in
accordance with timeframe and standard
specified in SLA.
Compliance with poster, sticker and
graffiti removal program of high profile
areas in Bondi.
Response to CARS requests for removal
of offensive graffiti and posters within 1
working day.
Programmed cleaning and maintenance
of Council assets completed in
accordance with SLA.
Compliance with pool cleaning program
for North Bondi Pool.
Abandoned cars removed.
Target
Progress this
quarter
•
95%
•
100%
•
95%
•
95%
9
•
95%
9
•
95%
9
•
100%
9
•
95%
9
•
95%
9
•
100% in accordance with
Impounding Act.
9
9
9
9
7
The Bondi Area
Program: 10. Bondi - 'Looking Good'
Activity
10.2 Capital Works
Measure
Capital works projects for Bondi Pavilion
completed within allocated timeframe and
budget.
Target
•
Progress this
quarter
Ï
100%
Program 11. Regulatory Activity
Activity
11.1 Enforcement Of Council
Regulations
11.2 Licensing, Compliance
and Inspections
Measure
Ranger patrols of Bondi Beach Place carried
out in accordance with the SLA
requirements.
Percentage of registered premises inspected
annually.
Target
Progress this
quarter
•
95%
9
•
90%
Ï
8
Our Neighbourhoods
Program: 12. Village Centres and Gateways
Activity
Measure
Target
Progress this
quarter
12.1 Strategic Policies and
Plans
and Cleaning
DCP and Public Domain Improvement Plans
for all village centres developed.
Maintenance and cleaning as per schedule.
•
DCP on exhibition February 2006
U
•
90%
U
Mowing and weeding as per schedule.
•
90%
9
Cleaning, maintenance and mowing program
reviewed.
•
February 2006
U
Improved maintenance of village centres.
•
Standard set in Public Place
Management Plan.
Ï
Commercial Waste collected daily.
•
90%
9
Dumped rubbish inspected for identification
for action and removed.
•
•
Inspection/follow up – 90%
Removed – 100% with one week of
notification.
9
9
Maintenance of landscaped traffic calming
devices completed a minimum of 4 times per
year.
•
100%
9
•
9
Maintenance of trees in streets.
9
Our Neighbourhoods
Program: 12. Village Centres and Gateways
Activity
12.3 Licensing, Compliance
and Inspections
Measure
Target
Progress this
quarter
Percent of registered premises inspected
annually.
•
90%
Ï
Percentage of building sites inspected with
24 hours of request.
•
90%
9
Parking patrols focused on crowded
residential areas:
• Bronte
• Other villages
•
A different area patrolled at least
one day per week.
9
10
Our Neighbourhoods
Program: 13. Parks and Playgrounds
Activity
13.1 Accessible and Safe
Open Space
Measure
Design for Marks Park equal access.
Target
•
December 2005
Progress this
quarter
9
Monitoring of playgrounds and fitness courts:
9
•
High use playground (Waverley Park)
inspected daily.
•
100% of checklist completed daily.
•
Playgrounds inspected monthly to a
documented checklist.
•
100% of checklist completed for
each month.
9
Implementation of compliance with Council's
Annual Risk Reduction Plan.
Emergency cleaning of Council reserves
undertaken within 24 hours of working day.
•
95%
9
•
within service standards.
9
Parks and reserves cleaned weekly.
•
95%
9
•
95%
9
13.3 Landscape Maintenance
in Parks and Reserves
Major parks (Waverley Park, Thomas Hogan
Reserve) cleaned daily.
Daily maintenance for major parks
(Waverley Park & Thomas Hogan Reserve).
•
95%
9
•
95%
9
13.4 Maintain Trees in
Reserves
Other parks and reserves maintained to a 6week program.
Request for tree pruning meets service
standard.
•
Ï
13.2 Cleaning Recreational
Facilities, Parks and
Reserves
11
Our Neighbourhoods
Program: 14 Residential Waverley
Activity
14.1 Waste Avoidance and
Recovery
and Cleaning
14.3 Landscape Maintenance
Traffic Calming Devices
14.4 Maintain Trees in Streets
Measure
Target
Progress this
quarter
Domestic Waste collected weekly.
•
100%
9
Increase recycling.
•
5% per annum from base year 2004
Ï
Reduce waste to landfill.
•
1% per annum.
Ï
Commercial Waste collected according to
individual contracts.
•
100%
9
•
90%
U
Dumped rubbish inspected for identification
for action and removed.
•
•
9
Maintenance cycle completed a minimum of
4 times per year.
Request for tree pruning meets service
standard.
•
Inspection/follow up - 90%
Removed - 100% with one week of
notification.
100%
•
Ï
9
12
Our Environment
Program: 15 Council Infrastructure/Building Assets
Activity
15.1 Stormwater Pollution
Control
Measure
Target
Progress this
quarter
Percent completion of activities identified
within the integrated Stormwater
Management Plan.
•
90%
Ï
Response to environmental pollution
incidents.
•
Within service standard.
9
13
Our Community
Program: 16 Services for Children
Activity
15.1 Support to Child Care
Measure
Completion of review of operations of Child
Care Support.
Target
•
Progress this
quarter
9
March 2006
Program: 17 Services for Young People
Activity
Measure
17.1 Better Futures Project 1
(Young People 9-13 years)
17.2 Library Youth Space
Completion of action plan based on research
into needs of 9-13 yr olds for services.
Review of use of library youth space and
develop future actions.
•
•
Target
Progress this
quarter
Action plan finalised September
2005
March 2006
9
Target
Progress this
quarter
9
Program: 18 Services for People with a Disability
Activity
18.1 Disability Planning
Measure
Percent of remaining targets met in the
Disability Action Plan and Access Policy.
•
Progress made on 100% of
remaining components of the plan.
9
14
Our Community
Program: 19 Services From Culturally And Linguistically Diverse Communities
Activity
19.1 Policy Implementation
Measure
Target
Progress this
quarter
Percent of targets met in Multicultural Policy.
Progress made on 20% of components
of the plan.
9
Percent of targets met in Aboriginal and
Torres Strait Islander Access and Equity
Policy.
Progress made on 20% of components
of the plan.
9
Target
Progress this
quarter
Program: 20 Accommodation Services
Activity
20.1 Affordable and Special
Needs Housing Provision
Measure
Development of a standardised customer
satisfaction tool for tenants.
•
U
March 2006
Program: 21 Community Safety
Activity
21.1 Planning Community
Safety
Measure
Target
Progress this
quarter
Development of projects for submission.
•
December 2005
9
Completed training schedule for identified
staff in Homeless Persons Protocol.
•
December 2005
Ï
15
Program: 22 Traffic And Transport Planning, Management And Regulation
Activity
22.1 Moving People More
Efficiently
Measure
Progress this
quarter
Implementation of Transportation Policy:
•
Non-structural (behavioural change)
options to reduce car use.
Traffic congestion measures introduced:
Along main roads during weekdays:
• Parking patrols
• Vehicle speeds
Along transport corridors on week-ends:
• Parking patrols
• Vehicle speeds
22.2 Moving People Safely
Target
Regular communication program for safe
driving, safe parking and eduction on traffic
and parking regulation.
Traffic and Transport Safety Projects
implemented:
• Seven Ways completed.
• Hardy and Murriverie Streets completed.
• Investigation and design School zones Bondi Basin.
School Safety
•
Pilot Project by April 2006 (car
share).
9
•
•
Twice daily during peak hour.
Annual reduction from base year.
9
9
•
•
•
Articles in various local papers,
targeting one aspect of drive safety
twice per quarter commencing July
2005.
9
9
9
Ï
•
•
•
June 2006
February 2006
July 2006
•
Up to five schools patrolled per
week in the am and pm peak.
9
16
Program: 22 Traffic And Transport Planning, Management And Regulation
Activity
22.3 Improving Local Amenity
Measure
Parking patrols focused on commercial
areas:
• Bondi Beach
• Bondi Junction
• Local villages
Parking patrols focused on crowded
residential areas:
• Bondi Junction
• Bondi Basin
• Bronte
• Local Neighbourhoods
Target
•
•
•
•
•
•
•
Bondi Beach – Patrolled in
accordance with SLA.
Bondi Junction – Patrolled at least
twice per day.
Local villages - Patrolled at least
once a week.
Bondi Junction - Patrolled at least
once per day.
Bondi Basin - Patrolled at least
twice per day weekend and once
per day weekdays.
Bronte - Patrolled at least once per
day.
Local Neighbourhoods - Every
area patrolled at least once per
week.
Minimum of 3 areas as reviewed
per annum.
9
9
Review Residential Preferential Parking
Schemes.
•
Date of adoption of action plans to address
issues raised in parking surveys.
•
Within six (6) months of survey
results.
Percent of residents surveyed in the postimplementation phase of a new parking
scheme who say that parking amenity has
improved.
•
75%
•
100% in accordance with
Impounding Act.
Progress this
quarter
9
9
9
9
9
9
9
9
17
Program: 23 Community Planning And Policy Development
Activity
Measure
23.1 Strategic Urban Planning
Percent of statutory requirements or Council
requests completed within agreed
timeframes for new or amended planning
policies including LEP's, DCP's,
Environmental Studies and Strategic Plans.
23.2 Sustainable Built Form
23.3 Community Planning
23.4 Social Planning
23.5 Cultural Planning
Target
Progress this
quarter
•
100% within agreed time frames.
9
Compliance with directions from State
Government and Council to prepare and
amend planning instruments and policy as
required.
Improved consideration of sustainability in
the development assessment process.
•
To be completed within statutory
timeframes.
9
•
Ï
Adoption of the Waverley Strategic Plan
(WSP) using the Community Planning
approach.
Actions from Waverley Strategic Plan
achieving social planning integrated into
Management Plan.
ArtsPlus actions integrated into Management
Plan.
•
Undertake spot audits of 15
development assessments each
year to ensure compliance with
local and state sustainability
policies.
March 2006
•
March 2006
9
•
March 2006
9
Ï
18
Program: 24 Building Control
Activity
24.1 Development and
Building Control
Measure
Target
Progress this
quarter
Median DA turnaround time compared to
Group 2 councils.
•
Median DA turnaround time to equal or
better the median level for Group 2
councils by 2005.
Number of appeals to Land and
Environment Court.
•
50%of appeals or greater to be settled
by consent orders, discontinued or
dismissed.
Percent of construction certificates issued
within a median turnaround time of 15
working days of application.
•
80% of all construction certificates.
9
Percent of building sites inspected within
24 hours of phone request or 48 hours of
written request.
•
100% of all inspections.
9
Nett dwelling completions.
•
Less than 0.5% per annum.
U
U
Ï
19
Our Organisation
Program: 25 Quality, Responsive Customer Service
Activity
25.1 Understanding
Customers Needs and
Expectations
25.2 Creating a Service
Culture
Measure
Continue and extend mystery shopper
program.
Performance in mystery caller and
mystery shopper programs.
Performance in customer service areas
against internal service standards.
Target
Progress this
quarter
Program extended by December 2005.
One set of ten visits per quarter in
each area.
Mystery Shopper:
• Average 80% on all measures.
Ï
•
Ï
•
•
•
25.3 Customer Service
Systems, Processes and
Co-ordination
75% of CARS requests meet service
standard.
90% of CARS completed within one
week of service standard.
Results from exit interviews with
customers.
•
Overall customer satisfaction score of
80% or better.
Performance in dealing with complaints.
•
90% of complaints finalised within
service standard.
Results from internal customer surveys.
•
Customer service measures adopted in
all areas of Council.
•
Overall customer satisfaction score of
80% or better.
February 2006
Ï
Ï
Ï
Ï
Ï
20
Our Organisation
Program: 26 Public Participation - Community Consultation
Activity
26.1 Community and
Customer Surveys and
Consultation
26.2 Precinct system
26.3 Regular Consultative
Forums
Measure
Target
Progress this
quarter
Percentage of scheduled consultations
and surveys conducted.
•
80%
U
Percentage of surveys, consultation plans
and results posted on intranet.
•
100% (>30 participants).
U
Adoption of action plans from survey and
consultation reports.
•
Within 2 quarter of receiving results.
Number of community consultations that
include strategies to target CALD
communities.
Number of Precinct meetings held and
attendance level.
•
20%
•
•
Precincts meet at least 3 times a year.
Using 1998/1999 as a base year
maintain or increase Precinct
attendance figures.
•
•
•
At least 6 per year
At least quarterly
At least quarterly
•
•
At least 3 a year
At least 2 a year
9
Ï
9
9
U
•
At least twice a year
U
•
At least monthly
U
Number of meetings of:
• Disability Access Committee.
• Multicultural Advisory Committee.
• Major Events and Community Safety
Committee.
• Public Arts Committee.
• Waste & Resource Recovery
Customer Reference Panel.
• Surf Life Saving Clubs in Waverley
Area.
• Eastern Region Local Government
Aboriginal and Torres Strait Islander
Forum.
Ï
Ï
U
21
Our Organisation
Program: 27 Public Participation - Provision Of Council Information
Activity
27.1 External Communications
Measure
Target
Develop and implement a
Communications Strategy.
•
Implementation commenced by
February 2006.
Redesign/upgrade website.
•
Every three years.
•
15% increase in visits each year from
base year (2004 505,500 visitors).
Progress this
quarter
9
Ï
Program: 28 Open and Accountable Governance
Activity
28.1 Reports Required by
Legislation and
Government Departments
28.2 Information Management
and Technology
Measure
Target
Progress this
quarter
Percent of reports required by legislation
provided on time and in format required.
•
100%
9
Percent of availability (free of unplanned
downtime) of local area network.
•
95% average across system.
9
22
Our Organisation
Program: 29 Continuous Improvement Through Business Excellence
Activity
29.1 Business Service
Improvement
Measure
Improvement recommendations from the
Community Cultural Centre review
implemented.
Target
Progress this
quarter
•
New computerised booking system
March 2006
U
•
Revised hire/usage policy, fees,
charges and procedures - March 2006
U
Program: 30 Financial Management
Activity
30.1 Income Collection
30.2 Expenditure Management
30.3 Financial and Business
Support to Operational
Units.
Measure
Target
Amount of overall budgeted income target
met.
•
100%
Amount of rates levied compared to
budget.
•
100%
Returns from key commercial investments
compared to budget.
Budgeted expenditure met overall.
•
95%
•
Percent of accepted procurement audit
recommendations implemented.
•
Kept at or below budget and reduced if
income not achieved.
90% within two quarters of acceptance
and budget allocation.
Progress this
quarter
Ï
Ï
Ï
Ï
23
Our Organisation
Program: 31 Strategic Asset Management
Activity
31.1 Asset Management and
Planning
31.2 Capital Works
31.3 Maintaining Quality and
Accessible Buildings and
Infrastructure
31.4 Risk Reduction
31.5 Fleet and Equipment
Maintenance
Measure
Target
Progress this
quarter
Annual monitoring of key performance
measures adopted in SAMP.
•
80% of targets as prescribed in SAMP
achieved within planning period.
Investment Strategy developed and
implemented.
Percent of works delivered on time and
within budget in accordance with
approvals in the Capital Works Program
as reviewed quarterly by Council.
Percent of works completed on budget.
•
Stage 1 by October 2005
9
•
90%
Ï
•
90%
Ï
Percent of works completed on time.
•
90%
Ï
Percentage of works over $50,000
subject to an access audit.
Percent of accepted recommendations of
public risk audits implemented.
•
100%
Ï
•
100%
Percentage of funded strategies from
annual Risk Reduction Plan implemented
Percent of vehicles and equipment
available for use on a daily basis.
•
100%
•
90%
9
24
Our Organisation
Program: 32 Staffing the Organisation
Activity
32.1 Equal Employment
Opportunity
32.2 Occupational Health and
Safety
32.3 Training And
Development
32.4 Managing Performance
Measure
Target
Progress this
quarter
2005/09 EEO Management Plan
prepared and implemented
•
Commence implementation February
2006
Number of childcare places provided for
staff.
Reduce the number of time lost injuries.
•
8 from January 2006
9
•
Less than 2004/2005 average.
U
Reduce the severity of injuries (net cost).
•
9
Reduced the duration of time lost injuries.
•
Ï
OH&S Committee meets.
•
Monthly.
Ï
Develop and Implement OH&S Strategic
Plan.
•
Develop
Strategies in OH&S Strategic Plan priority
improvement areas achieved.
Percentage of new staff trained in ethics,
OH&S, EEO.
•
80%
Ï
•
90%
9
Percent of scheduled components of
Training Plan delivered annually.
Managers and supervisors complete
compulsory Management Development
training.
•
85%
9
•
•
100% managers, 2005
75% supervisors, 2006
Percent of assessments completed within
4 weeks of due date.
•
100%
U
- December 2005
Ï
Ï
25
Bondi Junction
Vision:Bringing Bondi Junction alive as Australia’s best - integrated,
livable urban neighbourhood, offering a high quality of life and
commerce
Programs •
•
•
•
•
•
•
Place Management
Building and Environment
Economic Sustainability
Community Wellbeing
Safety
Regulatory Activity
Transport
Significant Issues for 2005/2006
•
Finalise and implement the Town Square Development Control Plan.
•
Substantial progress on the new Bondi Junction LEP.
•
Completion of streetscape improvements in Oxford Street, West.
•
A review of traffic management and traffic flows following the completion of Westfield.
•
Proposed community satisfaction surveys on cleaning, open space and public space
amenity.
•
A continued focus on bringing Bondi Junction alive with a program of cultural events.
•
The finalisation of service level agreements covering the provision of council services.
Progress on Significant Issues
•
The draft Bondi Junction Town Square Local Environmental Plan (LEP) –
Amendment No 6 and Development Control Plan (DCP) has been completed and reexhibited during January and February 2006. The draft plans will now integrated into
the Bondi Junction Comprehensive LEP and DCP. Future development applications in
the Town Square Precinct can be assessed using the draft LEP as it now has status
under the Environmental Planning & Assessment Act.
26
•
The consultant team of Connell Wagner was appointed in November 2005 and has
completed Stage 1 of the new Bondi Junction LEP/DCP project. The team has
completed the Planning Framework and is currently preparing the Structure Plan for the
new draft instruments.
A consultation session for this project was held on 29 March 2006, where the Urban
Profile was presented to key stakeholders. Submissions from invited stakeholders have
been requested to further inform the Planning Review prior to the next Consultation
stage.
•
The streetscape improvements in Oxford Street, West are now substantially
completed. This was a five stage project with kerb, guttering footpath and road sheeting
completed. Defect rectification is currently ongoing. The next stage of improvements at
Newland Street is due for completion in mid June 2006. An official opening is planned
for 24 June.
•
The first stage of community consultation related to traffic management and traffic
flows following the completion of Westfield has been completed. The overall project
is scheduled to be finalised in June 2007.
•
The proposed community satisfaction surveys have been completed. Results are
currently being compiled and a report is due early in May 2006.
•
Our annual community cultural event the Global Table was held on 8 April 2006. Our
marketing program, with its focus on bringing Bondi Junction alive, is continuing.
•
Service level agreements with regular reporting have been finalised.
27
Bondi Junction
Program:
Place Management
1.1 Bondi Junction Place Management
Measure
Bondi Junction Committee meets as scheduled.
•
100%
Regular reporting on service standards.
•
Quarterly from January 2006
Target
Bondi Junction Committee meets – Target Achieved
To date regular quarterly meetings of the Bondi Junction Committee have taken place in 2005/2006.
Reporting on service standards – Target Achieved
Service Level Agreements (SLAs) are in place with regular reporting. A survey of community
satisfaction has been completed and this will assist in assessing the effectiveness of some service
levels.
Program:
Building and Environment
Measure
High level of cleanliness in the public domain.
Bondi Junction newsletter references to best
practice in waste management, recycling,
stormwater issues and graffiti removal.
•
Target
Compliance with Service Level Agreements.
•
At least one per quarter.
Cleanliness of the public domain - Substantially Achieved
Information to date from the Community Satisfaction Survey has shown satisfactory level of
community satisfaction with the cleanliness of the public domain in Bondi Junction.
Bondi Junction newsletter – On Track
The March 2006 Bondi Junction newsletter, which was delayed until April, will have an article on the
recycling trial for the public domain.
28
Bondi Junction
Program:
Safety
3.1 Accessible And Safe Open Space
Measure
Implementation of Youth Safety Protocol.
Target
•
January 2006
Implementation of Youth Safety Protocol – Target Achieved
A review of the implementation of the Bondi Junction Youth Protocol including interviews conducted
with key stakeholders and other agencies in January 2006 indicated strong ‘take up’ rates and
positive outcomes. There is evidence that the positive pro-active approach established through the
development of the protocol has influenced the overall approach to security in Bondi Junction with
improved confidence, reduced fear of crime, a greater willingness to engage with young people, and
improved cooperation amongst agencies. This represents a significant achievement under
Council’s Community Safety Plan.
Program:
Regulatory Activity
4.1 Licensing, Compliance and Inspections
Measure
Percent of premises requiring registration that
achieve registration.
Target
•
90%
Percent of registered premises inspected annually.
•
90%
Percent of CARS requests completed within
service standard.
•
80%
Premises requiring registration that achieve registration - 88% registered - On Track
Type of premises
% of premises that achieve
Target - 90%
requiring registration
registration
annually
86.5%
Food shops
192 require registration
166 registered
Hair/Beauty/Skin
Penetrations
70 registered
86%
Place of public
entertainment
5 registered
100%
Place of Shared
Accommodations
0 registered
0%
29
Bondi Junction
Program:
Regulatory Activity
4.1 Licensing, Compliance and Inspections (continued)
Percent of registered premises inspected - 35% inspected – On Track
Type of premises requiring
% of registered premises
Target -90%
inspection
inspected
annually
Food Shops
24.5%
47 inspected to date
Hair/Beauty/Skin
Penetrations
45 inspected to date
60%
Place of Public Entertainment
5 inspected to date
100%
0 inspected to date
0%
Place of Share
Accommodations
CARS requests completed within service standard – On Track
30
Bondi Junction
Program:
Transport
Measure
•
Target
Patrolled at least once per day.
Parking patrols commercial areas – Target Achieved
Bondi Junction - patrols have generally been carried at least twice per day in accordance with the
SLA.
Parking patrols crowded residential areas – Target Achieved
Bondi Junction - all areas including both metered and non-metered areas have been patrolled at
least once per day.
31
The Bondi Area
Vision:Protecting the existing spirit and evolving character and values of
our iconic Bondi Beach area, its unique assets and coastal
environment, while welcoming large numbers of visitors.
Programs •
•
•
•
•
•
Place Management
Environment
Safety and Community Wellbeing
Moving Around Bondi
Bondi 'Looking Good'
Regulatory Activity
•
Completion of the Bondi chapter of the Waverley Strategic Plan.
•
Further refinement and implementation of our Place Management approach.
•
Implementation of the recommendation of the Community Cultural Centre review.
•
Continuation of our successful Christmas/New year strategy for Bondi.
•
Installation of new visitor, regulatory and interpretative signage for Beach, Park and
Coastal walk.
•
Updating our Visitor Management strategy.
•
Development and implementation of the Bondi component of the ‘Looking Good’
strategy.
• The draft Bondi Chapter of the Waverley Strategic Plan, Chapter Three, entitled
“Protecting the Bondi Area” was completed in 2005. It was publicly exhibited for
comment with the final version being submitted to Council for endorsement on the 11
April 2006.
•
32
Our Place Management Approach for Bondi continues to be refined including:
¾ Review of service standards and refining relevant Service Level Agreements to
reflect changes to service standards and meet the needs of the Bondi Area.
¾ Implementing new reporting systems for the Service Level Agreements using new
software (eg. Service Desk for customer requests and palm pilot software for Parking).
¾ Cleaning for new bin casings and graffiti and poster removal programs are still being
implemented.
¾ Review of waste management strategies and programs for Bondi to ensure a coordinated and holistic approach to addressing waste issues.
¾ Introduction of night-time waste audits to address waste management and
presentation issues in Bondi’s commercial areas.
¾ Condition surveys and service audits are being undertaken monthly and issues
actioned promptly.
• Implementation of the recommendations of the Community Cultural Centre
Review continue. Progress and achievements during the last quarter included:
¾ Development and submission to the Department of Gaming and Racing of a
business case for a change in the liquor license for the Bondi Pavilion (Theatre License
to a Governors License).
¾ Review and updating of hiring guidelines is continuing.
¾ Design of directional and information signage for the Pavilion is progressing.
However, the completion time (February 2006) has been extended to May 2006.
¾ New system for hiring the music studios is being implemented
•
A de-brief report on our successful Christmas/New Year strategy for Bondi was
submitted and endorsed by Council on 7 March 2006. The Bondi and Beaches
Manager, Safe Summer Initiative Project Officer and Event Organiser conducted debrief presentations at the Major Events and Safety Committee Meetings on 21 February
2006. The Bondi and Beaches Divisional Manager also presented a de-brief report with
the Eastern Suburbs Police Commander at the Liquor Accord in March 2006. Further
de-brief presentations are planned with the Bondi Beach and Dover Heights Precinct
Committees and Combined Precinct Committee meeting.
33
•
New visitor, regulatory and interpretative signage for Beach, Park and Coastal Walk
has been installed.
•
The review and updating of the 2002/2005 Visitor Management Strategy has only
recently commenced. Implementation of a revised strategy will delayed until later this
year, probably July or August 2006.
•
Elements of the ‘Looking Good’ Strategy’ that have been implemented or are in
progress for Bondi include:
¾ Provision of new bin enclosures in areas not specified in initial roll out. Areas include
Campbell Parade East and Glenayr Ave
¾ Bin cleaning and poster and graffiti removal program continued during the summer
months.
¾ Increased weed removal program with additional spraying program implemented
during December 2005 and January 2006.
¾ The Graffiti Management Policy was adopted by Council in February 2006 and will
be implemented commencing May 2006
34
The Bondi Area
Program:
Place Management
6.1 Bondi Area Place Management
Measure
Performance on monthly Service Level
Agreements (SLA).
Percentage of CARS requests for Bondi Beach
Place actioned within service standards.
Fully documented Place Management model.
•
Target
100% activities as specified and within agreed
timeframe.
•
75% of CARS requests completed within
service standard.
•
90% of CARS completed within one week of
service standard.
•
October 2005
Performance on monthly Service Level Agreements (SLA) –Target Achieved
100% of activities specified in the current service level agreements have been achieved.
Percentage of CARS requests for Bondi Beach Place actioned within service standards –
Target Substantially Achieved
The target for requests being completed within service standard has not been met with an average
of 66% of CARS requests completed within the service standard. A lot of the requests have
however been completed within the timeframe but were not closed on the system. This distorted
the statistical figures. This issue has since been corrected with administration support being
provided to the relevant departments to close the requests on time.
On average the completion rate within one week for requests is also recorded as below 90% due to
the same issue.
Documented Place Management model – Target Achieved
A fully documented model for the Place Management System for the Bondi Beach area was
completed in the 2nd quarter. It briefly describes the structure of the system and how it operates
which, in essence, features a place manager with some support staff managing the provision of
Council services at Bondi through service level agreements (SLA’s) with various internal services
providers.
6.2 Strategic Policies And Plans
Measure
Waverley Strategic Plan - Bondi Beach component
adopted.
Target
•
March 2006
Target Achieved
The draft Bondi Chapter of the Waverley Strategic Plan, Chapter Three, entitled “Protecting the
Bondi Area” was completed in 2005. It was publicly exhibited for comment and the final was
submitted to and endorsed by Council in April 2006.
35
The Bondi Area
Program:
Environment
Measure
Regular waste audits of abandoned waste and
bins left on streets.
•
Target
At least four times a week.
Dumped rubbish action strategy for summer
period. Revised and implemented.
•
•
Reviewed annually
- October
Implemented annually - January
Beach litter bins are less than 100% full.
•
95% of the time.
Waste audit on Bondi Beach targeting cigarette
butts.
•
Conducted annually - February.
Regular waste audits of abandoned waste/bins left on streets – Target Achieved
Waste audits are conducted on average five days a week. When workloads allow, they are
conducted twice a day by both the Rangers and the Waste Education & Enforcement Officer.
Dumped rubbish action strategy for summer period - Target Achieved
The Dumped Rubbish program for the Bondi Basin area, was extended until the end of February
2006, and was successfully implemented throughout locations identified as being regular dumping
areas.
Beach litter bins less than 100% full - Target Achieved
95% of the time during the summer beach litter bins were less then 100% full. There has been a
visible reduction of waste on Bondi, Bronte and Tamarama Beaches. This is due to a combination of
the beach rake program, Park and Summer cleaning teams enhancing their waste collection
programs to meet waste management targets and various community education campaigns.
Waste audit on Bondi Beach - Target Achieved
The waste audit on Bondi Beach targeting cigarette butts was undertaken by Council’s Environment
Officer on 4th February 2006. A 2m x 2m section of sand was audited resulting in 6 butts being
found. This is a significant reduction from audits previously undertaken in January 2005 - 14 butts
and January 2004, prior to the smoking on the beach ban – 61 butts. The significant initial drop
from 2004 to 2005 is attributed to Council’s new beach rake, which has the capability to collect
cigarette butts. The further 50% reduction from 2005 to 2006 is due to the success of Council's
education strategies surrounding the smoking on the beach ban.
36
The Bondi Area
Program:
Safety And Community Wellbeing
8.1 Community Safety
Measure
Christmas New Year Strategy developed,
implemented and evaluated annually.
•
•
Target
Developed annually - September.
Evaluated annually - February
Regular safety audits of the Bondi Beach Place
Management area completed and issues actioned.
•
•
Audits – quarterly
Issues actioned – within two months of audit.
Christmas New Year Strategy - Target Achieved
A de-brief report on our successful Christmas/New Year strategy for Bondi was submitted and
endorsed by Council on 7 March 2006. De-brief presentations were conducted at the Major Events
and Safety Committee Meeting and Liquor Accord. De-brief presentations are also planned for the
Bondi Beach, Dover Heights Precinct and Combined Precinct Committee meetings in April.
At its meeting on 7 March 2006, Council endorsed:
¾ Implementation of the 2005 Safe Summer Initiative for 2006 with refinements as specified in the
de-brief report.
¾ Applying the 2005 event management model for 2006. However, the event management model
for Dudley Page Reserve is to be reviewed in relation to the financial management model.
¾ Seeking tenders for the management of the Christmas and New Year Events at Bondi for a
further three years as Mixed Industry’s tenure had expired.
These items are in progress and will be completed by May/June 2006. A report that includes the
proposed 2006 Safe Summer Initiative program, proposed 2006 Event Management Model and the
recommended tenderer for the Christmas New Year Events will be submitted to Council for
endorsement in July 2006.
Regular safety audits of the Bondi Beach Place Management area - Target Not Achieved
A safety audit of the Bondi Place was not undertaken during this quarter. However, a number of
meetings and verbal discussions have occurred between the Police and Bondi and Beaches
Division on safety matters. A formal safety audit has been programmed for April 2006.
8.2 Visitor Management
Measure
Revised Visitor Management Strategy
implemented.
•
Target
From January 2006
Target Not Achieved
The review and updating of the 2002/2005 Visitor Management Strategy has only recently
commenced. Implementation of a revised strategy will delayed until later this year, probably July or
August 2006.
37
The Bondi Area
Program:
Safety and Community Wellbeing
8.3 Beach Safety Management (Lifeguard Service)
Measure
Number of lives lost or serious injuries sustained
•
on Council's beaches per annum while Council
lifeguards on duty.
Target
Not to exceed the average number for the
past five years.
Target Substantially Achieved
The number of major first aid incidents is currently above the 5 year average. However, we are
below the average for major resuscitations, major spinal treatments and deaths. The Lifeguards
successfully resuscitated a Japanese male on 2 February 2006. There have been no deaths this
summer season that were beach related. However, in March 2006 the Lifeguards treated an elderly
man of suspected heart attack within the Pavilion. Unfortunately they were unsuccessful in reviving
him.
Program:
Moving Around Bondi
Measure
•
Target
Meet service level agreement standard.
Target Achieved
Regular parking patrols are being conducted by vehicle and foot patrols. The latter exceed the draft
service level agreement. The parking division has introduced an electronic hand held device to
collect data and issue infringements. The SLA reporting formats were reviewed to reflect the new
system. New enhanced reporting formats have been established and are being provided on a
monthly basis.
38
The Bondi Area
Program:
Bondi - 'Looking Good'
Measure
Programmed park maintenance completed within
timeframe/standard specified in SLA.
Target
•
95%
Programmed maintenance of traffic calming
devices completed within timeframe/ standard
specified in SLA.
•
100%
Programmed maintenance of high profile gardens
completed within timeframe/ standard specified in
SLA.
•
95%
Programmed maintenance of grass verges
completed within timeframe/standard specified in
SLA.
•
95%
Beach Rake program completed in accordance
with timeframe and standard specified in SLA.
•
95%
Compliance with poster, sticker and graffiti removal
program of high profile areas in Bondi.
•
95%
Response to CARS requests for removal of
offensive graffiti and posters within 1 working day.
•
100%
Programmed cleaning and maintenance of Council
assets completed in accordance with SLA.
•
95%
Compliance with pool cleaning program for North
Bondi Pool.
•
95%
•
100% in accordance with Impounding Act.
Programmed park maintenance – Target Achieved
All programmed park maintenance in the Bondi area was completed in accordance with the SLA,
100% of the time during the 3rd quarter.
Programmed maintenance of traffic calming devices – Target Achieved
All programmed soft landscape maintenance of the traffic calming devices in the Bondi area was
completed in accordance with the SLA, 100% of the time during the 3rd quarter.
Programmed maintenance of high profile gardens – Target Achieved
All programmed maintenance of high profile gardens was completed in accordance with the SLA,
100% of the time during the 3rd quarter.
39
The Bondi Area
Program:
Bondi - 'Looking Good'
10.1 Public Place Maintenance (continued)
Programmed maintenance of grass verges - Target Achieved
All programmed maintenance of grass verges in the Bondi area was completed in accordance with
the SLA during the 3rd quarter.
Beach Rake program – Target Achieved
Cleaning of Bondi Beach by the beach rake in accordance with the SLA was completed 100% of the
time during the 3rd quarter.
Compliance with poster, sticker and graffiti removal program – Target Achieved
Billposters, stickers and graffiti on public property (Council & NSW Govt. service utililities) were
removed 100% of the time in the target locations within the Bondi Beach Place Management Area
Response to CARS requests for removal of offensive graffiti and posters – Target Achieved
All sites notified via CARS requests have been inspected. Graffiti considered offensive has been
removed from Council property.
Programmed cleaning and maintenance of Council assets – Target Achieved
Building and Maintenance tasks specified in the SLA have been achieved within the budget
allocation. 100% was achieved for the litter bin collection program. Target achieved for waste and
mechanical workshop services. Street Sweeping and Cleansing programs devised alternate
activities to compensate for unreliable plant (street sweeper), which is now scheduled for
replacement.
Compliance with pool cleaning program for North Bondi Pool - – Target Achieved
100% of the program was met.
Abandoned cars removed – Target Achieved
All complaints were investigated and identified vehicles were removed and impounded.
10.2 Capital Works
Measure
Capital works projects for Bondi Pavilion
completed within allocated timeframe and budget.
Target
•
100%
On Track
Repair work on the Ist floor balcony slab is progressing within the allocated timeframe and budget.
The project is due for completion (and public access) on 24 April 2006. The disabled access toilet
and changeroom was completed late last year. The project was within timeframe and budget.
40
The Bondi Area
Program:
Regulatory Activity
11.1 Enforcement of Council Regulations
Measure
Ranger patrols of Bondi Beach Place carried out in
accordance with the SLA requirements.
Target
•
95%
Target Achieved
Rangers patrol the Bondi Beach Place Management Area in accordance with the draft Service Level
Agreement. Patrols were conducted at least three times per day and at times up to five times.
Rangers also respond to reactive requests 100% of the time unless otherwise engaged in higher
priority tasks.
11.2 Licensing, Compliance And Inspections
Measure
Percentage of registered premises inspected
annually.
Target
•
90%
Percentage of registered premises inspected - 63% - On Track
Type of premises
Target requiring inspection
inspected
90%
annually
Food shops
173 require inspection
66.5%
115 inspected
Hair/Beauty/Skin
Penetrations
14 inspected
42%
Place of Public
Entertainment
8 inspected
100%
Place of Shared
Accommodations
8 inspected
53.3%
41
Our Neighbourhoods
Vision:Improving the look and feel of our important local
neighbourhoods, particularly our parks, playgrounds, streets and
local shops and schools.
Programs •
•
•
Village Centres and Gateways
Parks and Playgrounds
Residential Waverley
•
Bronte Commercial Centre DCP adopted and Bronte village public domain upgrade
completed.
•
Public domain design framework developed for all neighbourhood shopping strips.
•
Public Place Management Plan completed and adopted.
•
Hewlett Street Reserve improvements designed and implemented.
•
The Bronte Commercial Centres DCP was adopted as an Interim Policy in July 2005
pending a review of all Waverley Commercial Centres during 2006. At the same time,
Council also adopted a Concept Plan for the public domain upgrade of the McPherson
Street /Lugar Street Commercial Centre. A Project Control Group has been established
and is finalising a concept plan for this centre prior to Public Works and Services going
to construction tender.
•
The Local Villages Project involves the preparation of a new DCP and Public Domain
Plan for all of Council’s Commercial Centres, excluding Bondi Junction and Bondi
Beach. A consultant was commissioned in December 2005 and an inception meeting
held in February 2006.
The first Consultation Session with the public was held for Hall Street and Glenayr
Avenue on 5 April 2006, where a detailed analysis was presented for comment.
Further meetings are scheduled through April and May 2006.
42
•
Our Public Place Management Plan was completed and adopted by Council in August
2005. An outline of projects and progress can be found at Appendix 1 to this report.
•
The target for Hewlett Street Reserve improvements to be adopted by Council by
December 2005 was met. Documentation for construction purposes has been
prepared. Tenders will be sought for this project together with the Hunter Park upgrade
in May 2006.
43
Our Neighbourhoods
Program:
12.1 Strategic Policies and Plans
Measure
DCP and Public Domain Improvement Plans for all
village centres developed.
•
Target
DCP on exhibition February 2006
Target Not Achieved
The Project commenced in February 2006 with exhibition of the draft DCP planned for November
and December 2006.
12.2 Public Place Maintenance and Cleaning
Measure
•
90%
Mowing and weeding as per schedule.
•
90%
Cleaning, maintenance and mowing program
reviewed.
•
February 2006
Improved maintenance of village centres.
•
Standard set in Public Place Management
Plan.
Commercial Waste collected daily.
•
90%
Dumped rubbish inspected for identification for
action and removed.
•
•
Inspection/follow up – 90%
Removed – 100% with one week of
notification.
Maintenance of landscaped traffic calming devices
completed a minimum of 4 times per year.
•
100%
•
service standard.
Maintenance of trees in streets.
Target
Maintenance and cleaning – Target Not Achieved
Approximately 75% of programmed areas attended to as per schedule due to the high demands
from the main commercial centres and the unreliable nature of plant (street sweeper) at Bondi.
Mowing and weeding - Target Achieved
All programmed maintenance of grass verges was completed in accordance with schedule. This
schedule is flexible to compensate for inclement weather.
Cleaning, maintenance and mowing program reviewed - Target Not Achieved
The Director Public Works & Services has reviewed the program and recommendations are under
review.
44
Our Neighbourhoods
Program:
12.2 Public Place Maintenance and Cleaning (continued)
Improved maintenance of village centres – On Track
Ongoing maintenance is being conducted according to schedule. New 140 litre bin casings to
replace existing lift out bins is planned by June 2006. Cushman assists rickshaw operators within
village centres. Variations to the current program will be considered after the adoption of the Local
Villages DCP.
Commercial Waste – Target Achieved
The Commercial Waste Operation has a scheduled program of collections to undertake daily. This
schedule is flexible enough to allow for additional collections under reasonable circumstances. The
scheduled collections were undertaken on time for over 90% of the program.
Dumped Rubbish inspected and removed – Target Achieved
All notification of dumped rubbish is investigated within the service standard. There were 753
dumped rubbish complaints investigated this quarter. 181 incidents (24%) were referred to Public
Works and Services for pick up. Once notified by Planning & Environmental Services to action a
removal, the identified dumped rubbish is removed within the specified timeframe.
A large number of dumped rubbish complaints are duplications, paid pick ups or removed prior to
investigation.
Maintenance of landscaped traffic calming devices – Target Achieved
100% of soft landscape maintenance of all traffic calming devices in the Council area was
completed during the 3rd quarter.
Maintenance of trees in streets – Target Achieved
230 requests were received for street tree maintenance during the 3rd quarter, of which 208 were
completed in service standard – a 90% completion rate.
45
Our Neighbourhoods
12.3 Licensing, Compliance and inspections
Measure
Percent of registered premises inspected annually.
Target
•
90%
Percentage of building sites inspected within 24
hours of request.
•
90%
Parking patrols focused on crowded residential
areas:
• Bronte.
• Other villages.
•
A different area patrolled at least one day per
week.
Percentage of registered premises inspected - 50% - On Track
Type of premises requiring
inspection
inspected
Food shops
Hair/Beauty/Skin Penetrations
Place of Public Entertainment
Place of Shared
Accommodations
Target 90%
annually
81 inspected
46.5%
52 inspected
63%
5 inspected
100%
20 inspected
36.3%
Percentage of building sites inspected - Target Achieved
In excess of 90% of requests for building site inspections were undertaken in the specified time.
Parking patrols – Target Achieved
In Bronte all areas including both metered and non-metered areas have been patrolled at least once
per day.
Apart from Bronte, the mobile LGA team patrols all local neighbourhoods outside metered parking
areas and residential parking areas at least once per week.
46
Our Neighbourhoods
Program:
13.1 Accessible and Safe Open Space
Measure
Design for Marks Park equal access.
Target
•
December 2005
Monitoring of playgrounds and fitness courts:
•
High use playground (Waverley Park)
inspected daily.
•
100% of checklist completed daily.
•
Playgrounds inspected monthly to a
documented checklist.
•
100% of checklists completed for each month.
•
Implementation of compliance with Council's
Annual Risk Reduction Plan.
•
95%
Design for Marks Park – Target Achieved
Council considered a design for the Marks Park equal access path at its December 2005 meeting.
Council deferred the matter to consider alternative options within Marks Park for achieving disability
access. Two options for the path route were presented to the April 2006 Council meeting.
Monitoring of high use playground (Waverley Park) – Target Achieved
Throughout the 3rd quarter, playgrounds in major parks were inspected daily with checklists
completed 100% of the time.
Monitoring of playgrounds – Target Achieved
All other playgrounds in the Waverley area were inspected at least monthly during the quarter with
checklists completed 100% of the time.
Two items of play equipment (spring animals) have been replaced with new items at Varna Park
and Bronte Park playgrounds.
Implementation of compliance with Council's Annual Risk Reduction Plan – Target Achieved
Actions arising from the 2004/2005 Public Risk Reduction Plan have been completed. Regular
inspections of parks, as required under the plan, are ongoing. Compliance with this requirement is
100%. The new Operational Risk Plan currently being devised will continue to cover parks.
47
Our Neighbourhoods
Program:
13.2 Cleaning Recreational Facilities, Parks And Reserves
Measure
Target
Emergency cleaning of Council reserves
• 100% of CARS requests completed within
undertaken within 24 hours of working day.
service standards.
Parks and reserves cleaned weekly.
•
95%
Major parks (Waverley Park, Thomas Hogan
Reserve) cleaned daily.
•
95%
Emergency cleaning of Council reserves – Target Achieved
Throughout the 3rd quarter, 100% of CARS requests for emergency cleaning of Council’s reserves
were completed within the service standard.
Parks and reserves cleaned weekly – Target Achieved
100% of all Council Reserves (except the major parks) were cleaned at least once weekly during
the 3rd quarter.
Major parks (Waverley Park, Thomas Hogan Reserve) cleaned daily – Target Achieved
Throughout the 3rd quarter, 100% of all major parks were cleaned daily.
13.3 Landscape Maintenance In Parks And Reserves
Measure
Daily maintenance for major parks (Waverley Park • 95%
& Thomas Hogan Reserve).
Other parks and reserves maintained to a 6 week
program.
•
Target
95%
Daily maintenance for major parks – Target Achieved
Throughout the 3rd quarter, daily landscape maintenance of all major parks in the Waverley area
was undertaken 100% of the time.
Other parks and reserves maintained – Target Achieved
Over the 3rd quarter, maintenance cycles were 100% completed.
13.4 Maintain Trees In Reserves
Measure
Request for tree pruning meets service standard.
•
Target
service standard.
Request for tree pruning meets service standard – On Track
During the 3rd quarter no requests were received to prune Council trees in reserves.
48
Our Neighbourhoods
Program:
14.1 Waste Avoidance and Recovery
Measure
Domestic Waste collected weekly.
•
100%
Increase recycling.
•
5% per annum from base year 2004
Reduce waste to landfill.
•
1% per annum
Commercial Waste collected according to
individual contracts.
•
100%
Target
Domestic Waste collected – Target Achieved
Domestic Waste collections were undertaken as per schedule. Some rescheduling is required to
reallocate duties to cater for the extension of some runs to compensate for non-completion of
others. The schedule is also flexible enough to allow for additional collections under reasonable
circumstances.
Increase recycling – On Track
On current information we are on track to achieve well in excess of our target.
Reduce waste to landfill – On Track
On current information we are on track to achieve well in excess of our target.
Commercial Waste collected – Target Achieved
The Commercial Waste Operation has a scheduled program of collections to undertake daily to
ensure individual contracts are met. This schedule is flexible enough to allow for additional
collections under reasonable circumstances. The scheduled collections were undertaken on time
for over 90% of the program.
14.2 Public Place Maintenance and Cleaning
Measure
•
90%
Dumped rubbish inspected for identification for
action and removed.
•
•
Inspection/follow up - 90%
Removed - 100% with one week of
notification.
Target
Maintenance and cleaning – Target Not Achieved
Approximately 75% of programmed areas attended to as per schedule due to the high demands
from the main commercial centres and the unreliable nature of plant (street sweeper) at Bondi.
Dumped rubbish inspected and removed - Target Achieved
Once notified by Planning and Environmental Services identified dumped rubbish is removed with
the specified timeframe.
49
Our Neighbourhoods
Program:
14.3 Landscape Maintenance Traffic Calming Devices
Measure
Maintenance cycle completed a minimum of 4
• 100%
times a year.
Target
Maintenance cycle completed - On Track
Landscape maintenance of traffic calming devises is ongoing throughout the year with 3 cycles
having been completed.
14.4 Maintain Trees In Streets
Measure
Request for tree pruning meets service standard.
•
Target
service standard.
Request for tree pruning meets service standard – Target Achieved
230 requests were received for street tree maintenance during the 3rd quarter, of which 208 were
completed in service standard – a 90% completion rate.
50
Our Environment
Vision:Looking after our beaches, coastal reserves, coastal walks, our
unique natural environment and the safety of people who use
them.
Programs •
•
•
Open Space Development
Environmental Management Planning and Policy
Development
Council Infrastructure/Building Assets
•
Implementation of Waverley Tree Management Plan.
•
Development of the Greenlinks strategy and implementation of a pilot project.
•
Progress with projects funded by the Environmental Levy.
•
Reduction in greenhouse gas emissions from Council operations.
•
Development of best practice environmental policy.
•
Works commenced arising from the Tamarama Park Plan of Management.
•
The draft Waverley Tree Management Plan was placed on exhibition in late 2005 and
the period of exhibition was extended to ensure inclusion of all community input.
Submissions are currently still being considered. In addition the consultant has carried
out further editing work on the 3 volumes to achieve a more user-friendly document. It
is expected that the plan should be ready to go to Council in May 2006.
•
A report regarding the Greenlinks Study was prepared and presented to Council in
March 2006. The Study identifies future potential Greenlinks for a pilot project. The
proposed Greenlinks and background information will be publicly exhibited to provide an
opportunity for greater community consultation. The Greenlinks Project is on exhibition
from 28 March to 26 April 2006. Following the exhibition, submissions will be assessed
and reported to Council in June 2006.
51
•
All environmental projects funded by the Environment Levy for the 2005/2006
financial year are currently running on time and within budget. Progress in the last
quarter includes the development and submission of Council’s Water Savings Actions
Plan to the NSW Department of Energy, Utilities and Sustainability (DEUS), the
continuation of Council’s Stormwater Policy review, and the continuation of the
implementation of Council’s Environmental Management System and Business
Assessment Program.
•
As part of our commitment to greenhouse gas reduction, Council has been
implementing various programs identified within the Waverley Greenhouse Gas
Reduction Action Plan (2003). Progress in the last quarter included the purchase of
25% of our energy requirements from alternative green energy sources (including
solar, wind, hydro, and landfill gas) in five of our corporate buildings, continuation of
the Waverley Greenlinks project to encourage walking and cycling throughout
Waverley, the development of sustainable transport behaviour change initiatives with
schools, including a “Walking School Bus”, and the continuation of a Compressed
Natural Gas (CNG) trial in Council’s heavy fleet vehicles in partnership with the
Australian Greenhouse Office.
•
A range of best practice environmental policies have been reviewed and developed
during the reporting period. These include the development of Council’s Water
Savings Actions Plan, the continuation of Council’s Stormwater Policy Review, and the
continued implementation of the Waverley Council Environmental Management
System, for which a further 32 environmental management plans have been developed
for high environmental risk Council activities in the reporting period.
•
Significant consultation has taken place with the community for the Tamarama Park
Plan of Management. The proposed accommodation, which includes the kiosk, has
been re assessed following consultation to reduce the scale. Further amendments are
to be made to the report before going to Council and to exhibition.
52
Our Environment
Program:
Council Infrastructure/Building Assets
15.1 Stormwater Pollution Control
Measure
Percent completion of activities identified within the
Integrated Stormwater Management Plan.
Response to environmental pollution incidents.
Target
•
90%
•
Within service standard.
Completion of activities identified within the Integrated Stormwater Management Plan – On
Track
All activities identified within the Integrated Stormwater Management Plan are currently running on
time and within budget. Completed stormwater pollution control activities identified through the
Integrated Stormwater Management plan include the ongoing lease of a suction truck to effectively
and efficiently maintain road side stormwater pits, as well as the regular maintenance of Council’s
gross pollutant traps.
Response to environmental pollution incidents - Target Achieved
In the reporting period, Council received 28 environmental pollution complaints. Of these, 96%
were actioned within the service standard.
53
Our Community
Vision:Promoting diversity and a friendly, safe, involved community with
a great cultural life and a strong sense of civic pride: a community
that provides self sustaining, easy to access, affordable facilities
and support services for all its members and strengthens our
social fabric.
Programs •
•
•
•
•
•
•
•
•
•
•
Services for Children
Services For Young People
Services For Older People
Services for People With A Disability
Library Services
Recreational and Cultural Services
Community Development and Support
Accommodation Services
Community Employment and Training Services
Community Safety
Community Information, Referral and Provision Facilities
•
Implementing the Community Safety Plan.
•
Improved programs for young people.
•
Meeting targets set in our Disability, Multicultural and Aboriginal and Torres Strait
Islander Policies and Action Plans.
•
Maintaining quality childcare services.
•
Providing a range of quality services for older people and following up issues from the
2004 Aged Care Forum.
•
Improved co-ordination of our arts and cultural programs.
•
Council undertook three major projects in the first year of implementation of its
Community Safety Plan. These projects included the development of a youth protocol
for Bondi Junction, the development of a homeless persons protocol, and development
of a model strategy for promoting safe celebrations at Bondi Beach over Christmas/ New
Year.
54
In November 2005, Council completed a major submission to the Attorney General’s
Crime Prevention Division, seeking funds to implement a second year of projects under
its Community Safety Plan. The projects proposed include the development of a Web
site on domestic violence, and a number of projects aiming a reduce alcohol fuelled
violence in Waverley, particularly targeting young people 15-25, who are at most risk of
harm from binge drinking.
•
Progress on Councils improved programs for young people is as follows.
•
Three Bondi Live Youth Music Project (BLYMP) events have been held at
Bondi Pavilion during the year. BLYMP events are organised jointly by
Council’s youth worker, Bondi Pavilion and WAYS Youth Services, with
support from Waverley Police.
•
A Roads and Traffic Authority sponsored training workshop for supervisors of
learner drivers was held at the Mill Hill Centre in September 2005 with 15
parents registered to attend. A second workshop will be held in May 2006.
•
An action plan based on research into the needs for 9-13 year olds for
services was completed and submitted to the Families First Senior Officers
Group for South East Sydney in November 2005. Recommendations about
better information provision to the local community have been included in the
next Management Plan and a further submission for funding will be
submitted.
The Eastern Sydney Youth Services Network is supported by Council with funds under
the Better Futures Program. The interagency addresses youth issues in Botany,
Randwick, Waverley and Woollahra LGAs. Two workshops were planned in this
quarter. Young People the Law and Police Relations was held with 30 representatives
from youth services and the police. A workshop on Mental Health and Young People is
planned for the next quarter
Following the launch of the Bondi Junction Youth protocol in July 2005 a review was
conducted in late 2005 with shopkeepers, police and young people all reporting
excellent improvements to communications and improved safety outcomes in the area.
55
Planning has been underway for Youth Week 2006 in this quarter which along with
Bondi Blitz and other activities will include a safe partying workshop.
•
Significant progress has been made in the past 3 quarters on Council’s Multicultural
Policy, including:
Festival of the Winds
The 27th Annual Festival of the Winds was held on the 11 September 2005.
Refugee Week
A series of events was organised for Refugee week in October celebrating the
tremendous contribution of the many people who have come to the Waverley
community as refugees.
Language Aides Program
The first round of review and renewal of the Language Aides Program was completed
during the period. . To promote awareness of the availability of language aides, stories
on the program were included in the July and August editions of Pipeline, and the Spring
edition of Waverley in Focus.
Translations
A brochure on safety at the beach, using international symbols, and translated into 7
languages, was completed in November and extensively distributed. Council’s
Precincts brochure was translated into Russian and Chinese.
Library Community Language Resources
The Library continued to extend its community language resources.
Bondi Pavilion Community Cultural Centre
The Bondi Pavilion Community Cultural Centre encourages and assists a diverse range
of communities to find cultural expression, and provides opportunities for cultural
exchange. People of many cultures are involved with the Centre as performers, artists,
tutors, participants and audience. Activities have included a range of exhibitions,
theatre productions, classes and activities and school holiday programs:
During the 3rd quarter preparations have been made for the Global Table and for
Harmony Day. Work was done this quarter to ensure access and equity activities which
sit under Council’s Multicultural Policy were fully integrated into different departmental
initiatives and reflected in the new Management plan for 2006-2010.
56
•
Progress was made in the first 3 quarters on at least 20% of components of Council’s
Aboriginal and Torres Strait Islander Access and Equity Policy, as follows:
NAIDOC week (3-10 July 2005)
Council celebrated NAIDOC Week with a number of events.
For the month of July 2005, Oxford St Mall was lined with banners featuring the work
of Gordon Syron, father of contemporary Aboriginal Art. Activities were also held in
the mall throughout NAIDOC week.
Sorry - As part of its reconciliation activities, the Eastern Region Local Government
Aboriginal and Torres Strait Islander Forum arranged for the inclusion of a topic on
reconciliation in the Premier’s High Schools Debating Competition. “The Prime
Minister should say sorry” was held in August.
ERLGATSI Forum
Council is represented at the Eastern Region Local Government Aboriginal and
Torres Strait Islander Forum. The Forum is working towards producing a brochure on
services available at participating Councils. The possibility of establishing a web-site
with the support of TAFE or UNSW is also under discussion.
•
Progress on the Disability Action Plan and Access Policy in the period from July September included:
•
Access audits were conducted for major Council projects including 158 Carrington
Rd Affordable Housing redevelopment; Bondi Icebergs, Marks Park Equal Access
Path and Coast Walk improvements and Beaches and Coast Walk Regulatory and
Visitor Management signage project
•
Continued implementation of the Accessible Footpath Plan
•
Continued training of all new staff in disability awareness and additional training
for planning staff in DCP 26, and
•
An expansion of client service when Waverley Works was successful in tendering
to provide employment services for people living with HIV/AIDS and Hep C, and
people with a mental illness. Service commenced in August from a new office in
East Sydney.
•
Finalisation of design for Marks Park equal access path.
57
•
Development of a brief for consultants to develop a Waverley Planned Access
and Mobility Plan
As master of ceremonies for the SSROC the Access Committee continued to meet
regularly in this quarter and to consider a range of issues around access including
access to the cliff walk, to parks and reserves and around Bondi Junction. Ongoing
consideration of Disability Access Parking and improvements to footpaths continued.
A page of the summer edition of Waverley in Focus was dedicated to information about
Council’s access policy and achievements for disability access in Waverley.
Information about services provided for people with disabilities was also included with
contact details.
Council marked International Day of People with a disability in December with a number
of activities. Council hosted a one day workshop, Advocating for Access 2005, offered
free by Guide Dogs NSW/ ACT for Councillors, relevant staff and Access Committee
members from Southern Sydney Region Councils (SSROC). Waverley’s Mayor, Mora
Maine acted dinner celebrating the work of the Access Committees of member
Councils. Members of the Waverley Community Living Project participated in the
official launch of the NSW Government’s campaign – don’t DIS my ABILITY
(Department of Ageing Disability and Home Care). Members also joined in Club Wild at
the Opera House, an event organised by and for people with disabilities to celebrate
creative expression through music, video and performance.
Work on the Access Aware project continues by the responsible agency – DIRC NSW.
Software development is nearly complete, a demonstration was held on 7 November.
Next stage will be focus group testing, with launch likely to be held in next quarter.
•
Childcare was provided in the last quarter to well in excess of the targeted 450 families
in the three child care centres and through Family Day Care. Numbers of children
enrolled were in excess of expected numbers in each centre. Staff recruitment and
appointment for child care centres continues to be an issue for the program due to the
industry shortage in qualified professionals.
58
Family Day Care has 30 registered carers this quarter with one more being recruited.
This allows more than 200 families to access care.
Family Day Care and Bronte have submitted documentation for licensing due to be
approved shortly.
•
Council continued to provide quality service for older people throughout the period
including Seniors Centre Activities, Meals on Wheels and Home Library Services. A
number of actions were taken to address the issues arising out of the 2004 Aged Care
Forum. The Integrated Planning and Community Consultation Team continued to work
on collection and analysis of information about Waverley’s ageing population. The
information has been shared with Council’s Planning and other key officers, and will be
documented for the public in Council’s Social Plan. Council has also set aside funds for
a project to explore the issues as they relate to planning controls.
•
Improved co ordination of our arts and cultural programs continues to be
implemented in key areas such as event planning, marketing and advertising, event
promotion and risk management planning.
Planning of arts and cultural programs follow a more coordinated approach through
regular meetings and work groups involving staff from Library & Customer Services,
Bondi Pavilion Community Cultural Centre, Community Services, Integrated Planning,
Bondi Junction Place Management, Bondi Place Management and Multicultural
Services.
The production of an event calendar for internal and external promotion of council
activities ensures a council wide approach to allocation of resources and to key
messages being promoted to the community.
59
Our Community
Program:
Services for Children
16.1 Support To Child Care
Measure
Completion of review of operations of Child Care
Support.
Target
•
March 2006
Completion of review of operations of Child Care Support - Target Achieved
This review of Child Care Support was carried out in the first two quarters of the year, following a
restructure of the SUPS program by the Department of Family and Community Services.
Sydney Day Nurseries will provide support services to children with additional needs in services
throughout Waverley in a region that now stretches from Woollahra through to Marrickville and
Leichhardt. The review of Child Care Support has resulted in two new positions, which will provide
for the management and coordination of council’s childcare and family day care services and for the
delivery of the family support program, including counselling and parenting programs. Some
community work responsibilities will also be delivered from a new full time position. The Speech
Pathology position has been difficult to recruit to and aspects of this work have now been included
in the newly restructured roles in this team.
Program:
Services for Young People
17.1 Better Futures Project 1 (Young People 9-13)
Measure
Better Futures Project 1 (Young People 9-13
•
years).
Target
Action plan finalised September 2005
Better Futures Project - Target Achieved
Following completion of a report and action plan last year project funding was extended to develop
pilot projects in Inner and Eastern Sydney for 9-13 year olds. The pilots were aimed at enhancing
Out of School Hours (OOSH) programs, building capacity and integrating programs with other
services. A pilot has begun with Bondi Beach, Bronte and Clovelly OOSH sending their over 9’s to
WAYS Youth Services on Tuesdays for eight weeks.
A mural with Paddington OOSH over 9’s was developed celebrating the school’s 100th anniversary.
Further arts projects are being planned with the Factory OOSH in Redfern, SMOOSH at Gardiners
Road Public School in Rosebery/Eastlakes and possibly at Pyrmont and Vaucluse. Staff training for
working with over 9’s is planned for May 2006 and will be facilitated by Network, the NSW Peak
OOSH body. An eight week course for 9-13s is being developed at La Perouse Public School. An
improvement to dissemination of information about programs and services for 9-13s with local
Councils is also being looked at. All pilot projects are designed to be sustainable and transferable.
60
Our Community
Program:
Services for Young People
17.2 Library Youth Space
Measure
Review of use of library youth space and develop
future actions.
Target
•
March 2006
Review of use of library youth space and develop future actions – Target Achieved
The Library's new Youth Space was established in the December 2005 on the ground floor of the
Library. During this quarter the space was painted and fitted out with some great funky furniture, an
LCD TV screen with wireless headphones and an internet PC. To complement our existing teenage
novel collections in the area we have purchased graphic novels, databases, magazines, CDs and
DVDs. The space will be officially opened in June 2006 to coincide with the Library's scheduled
HSC talks. The space is already proving popular with young people and it is anticipated that it will
provide a good relaxing environment and a break from the study grind most high school students
generally associate with a Library visit.
Program:
Services for People with A Disability
18.1 Disability Planning
Measure
Percent of remaining targets met in the Disability
Action Plan and Access Policy.
•
Target
Progress made on 100% of remaining
components of the plan.
Target Achieved
A full report is available on progress made on the remaining components of the Action Plan in
2005/2006. Progress in the period from July 2005 included:
• Access audits for major Council projects including 158 Carrington Rd Affordable Housing
redevelopment; Bondi Icebergs, Marks Park Equal Access Path and Coast Walk improvements
and Beaches and Coast Walk Regulatory and Visitor Management signage project;
• Continued implementation of the Accessible Footpath Plan;
• Continued training of all new staff in disability awareness and additional training for planning
staff in DCP 26;
• An expansion of client service when Waverley Works was successful in tendering to provide
employment services for people living with HIV/AIDS and Hep C, and people with a mental
illness. Service commenced in August from a new office in East Sydney;
• Finalisation of design works for Marks Park equal access path; and
• Development of a brief for consultants to develop a Waverley Planned Access and Mobility Plan
The Access Committee continued to meet regularly in this quarter and to consider a range of issues
around access including access to the cliff walk, to parks and reserves and around Bondi Junction.
Ongoing consideration of Disability Access Parking and improvements to footpaths continued.
61
Our Community
Program:
Services for People from Culturally and Linguistically Diverse
Communities
19.1 Policy Implementation
Measure
Percent of targets met in Multicultural Policy.
Percent of targets met in Aboriginal and Torres
Strait islander Access and Equity Policy.
•
•
Target
Progress made on 20% of components of the
plan.
Progress made on 20% of components of the
plan.
Percent of targets met in Multicultural Policy – Target Achieved
Progress has been made on at least 20% of components of Council’s Multicultural Policy, as
follows:
• Festival of the Winds
The 27th Annual Festival of the Winds was held on the 11th September. Kite flying is a traditional
element of celebration across many cultures and the Festival celebrates diversity through kites,
multicultural food, music and dance. This year’s performances show cased West Indian, Brazilian,
Argentinian, Chinese, Spanish, Pacific Islander, African, Indian and Indigenous cultures. To
encourage active participation, free dance workshops were offered, and hundreds of local school
children participated in kite making workshops in the lead up to the Festival.
• Refugee Week
A series of events was organised for Refugee week in October celebrating the tremendous
contribution of the many people who have come to the Waverley community as refugees. As a
forerunner to Refugee Week, the Pavilion hosted: My family – Showing Diversity, a travelling
photographic exhibition by young people portraying their families, some of them from refugee
background, and a series of paintings by Jeeva Chapman expressing concern for the plight of
refugees. On Friday 28 October popular young comedian Hung Le, who came to Australia as a
refugee, performed for about 100 people at the Eastern Suburbs Leagues Club, supported by the
Solidarity Choir.
• Language Aides Program
The first round of review and renewal of the Language Aides Program was completed during the
period. The language aide data collection form was revised and updated, and an information
session on good practice under the new guidelines was provided for all language aides in August.
To promote awareness of the availability of language aides, stories on the program were included in
the July and August editions of Pipeline, and the Spring edition of Waverley in Focus.
• Translations
A brochure on safety at the beach, using international symbols, and translated into 7 languages,
was completed in November and extensively distributed. Council’s Precincts brochure was
translated into Russian and Chinese.
• Library Community Language Resources
The Library continued to extend its community language resources. This period the Library
purchased 140 books in Chinese, 74 in Hungarian and 60 in Polish.
• Bondi Pavilion Community Cultural Centre
The Bondi Pavilion Community Cultural Centre encourages and assists a diverse range of
communities to find cultural expression, and provides opportunities for cultural exchange. People of
many cultures are involved with the Centre as performers, artists, tutors, participants and audience.
Activities this quarter included:
•
People, Places and Pelicans, an exhibition of photographs and paintings by Alan Rozen,
covering his extensive journeys across 35 countries
62
Our Community
Program:
Services for People from Culturally and Linguistically Diverse
Communities
19.1 Policy Implementation (continued)
•
•
•
•
•
Traveller 2005, an exhibition of paintings by Victoria Shenow, exploring and celebrating her
inner and outer world
A return season of the theatre production, My Father’s Hands, by comedian George
Smilovich, and presenting the story of his pianist father who “escaped 5 countries – from
Romania to Palestine, Cuba to El Salvador and Guatemala before settling in Australia
A theatre presentation by Capoeira Brazil tracing the history of the art form
Regular classes and activities such as African dance and drumming, Aikido, Wu Tao,
Qigong, Latin dance and Capoeira
The September school holiday program, which involved the employment of many CALD
tutors offering a wide variety of cultural activities.
During the 3rd quarter preparations have been made for the Global Table and for Harmony Day.
Work was done this quarter to ensure access and equity activities which sit under Council’s
Multicultural Policy were fully integrated into different departmental initiatives and reflected in the
new Management plan for 2006-2010.
Targets met in Aboriginal and Torres Strait Islander Access and Equity Policy - Target
Achieved
Progress was made in the first 3 quarters on at least 20% of components of Council’s Aboriginal
and Torres Strait Islander Access and Equity Policy, as follows:
• NAIDOC week (3-10 July 2005)
Council celebrated NAIDOC Week with a number of events including:
• Group of Eleven Artists – an exhibition of paintings at Waverley Library
• Boomalli Members Show – an exhibition of paintings and photographs at Bondi Pavilion Gallery
• Yidaki Didge and Dance in Australia – a free show held as part of the school holiday program,
which also included Indigenous Painting Workshops for children.
For the month of July, Oxford St Mall was lined with banners featuring the work of Gordon Syron,
father of contemporary Aboriginal Art. Activities were also held in the mall throughout NAIDOC
week, including face painting, dot painting classes, indigenous cooking and taste testing, and story
telling.
• Sorry
As part of its reconciliation activities, the Eastern Region Local Government Aboriginal and Torres
Strait Islander Forum arranged for the inclusion of a topic on reconciliation in the Premier’s High
Schools Debating Competition. Debate of “The Prime Minister should say sorry” was held in
August. Forum members attended, and provided awards for the finalists.
• ERLGATSI Forum
Council is represented at the Eastern Region Local Government Aboriginal and Torres Strait
Islander Forum. The Forum is working towards producing a brochure on services available at
participating Councils. The possibility of establishing a web-site with the support of TAFE or UNSW
is also under discussion.
63
Our Community
Program:
Accommodation Services
20.1 Affordable And Special Needs Housing Provision
Measure
Development of a standardised customer
• March 2006
satisfaction tool for tenants.
Target
Development of a standardised customer satisfaction tool for tenants – Target Not Achieved
Development of a customer satisfaction tool for WHOP tenants will commence in April 2006 in
partnership with social housing managers, ESHRA and SWISH.
Program:
Community Safety
21.1 Planning Community Safety
Measure
Development of projects for submission.
Completed training schedule for identified staff in
Homeless Persons Protocol.
Target
•
December 2005
•
December 2005
Development of projects for submission - Target Achieved
Strategies were developed to address two issues raised in Council’s Community Safety Plan, binge
drinking and related violence among young people (15-25), and domestic violence, and initiation of
the partnerships that will enable their implementation. Funds for implementation were sought from
the Attorney General’s Crime Prevention Division under Council’s Community Safety Plan in
November
Completed training schedule in Homeless Persons Protocol – On Track
There have been no training sessions scheduled during the third quarter, however training is
ongoing throughout the year. Currently, 16 people have been trained in the Homeless Persons
Protocol and further training has been scheduled during the last quarter with the ability to cater for
an additional 24 people.
64
Vision:Encouraging more use of and better public transport, much more
walking and cycling and the efficient and safe use of cars and
parking spaces.
Programs •
Traffic and Transport Planning, Management and
Regulation
•
Implementation of bus priority measures.
•
Implementation of Pedestrian Access and Mobility Plan.
•
Installation of additional facilities for bike riders.
•
Reduced traffic speeds on local roads in Bronte and Bondi.
•
Completion of the Seven Ways project at Bondi.
•
Improvements to car parks at Bondi and Bronte.
•
A proposal for bus priority measures along Bondi Road (clearway on the southern side
from 2 - 8pm Saturdays, Sundays & Public Holidays during summer months only) was
developed and approved by the Waverley Traffic Committee. However, this proposal
was rejected by Council at its December 2005 meeting
Additional bus priority improvements will be considered as part of the Bondi Junction
Traffic and Transport Study that is currently underway.
Other bus priority measures will be developed for Old South Head Road and Bronte
Road by mid 2006.
•
A working party met in February 2006 to prepare a consultant’s brief for the
development of the Pedestrian Access and Mobility Plan. The plan should be
finalised by December 2006
65
•
New bike parking racks have been installed in both the Bondi and Bronte Beach areas.
In addition, lockers for the use of bike riders have been installed in the Syd Einfeld Drive
car park.
•
Several meetings have been held with officers of the Roads and Traffic Authority about
the installation of 40km/hr speed zones in the Bronte and Bondi Beach areas. The
RTA have advised that traffic calming devices, such as thresholds, need to be installed
in these areas to physically slow the speed of vehicles in the area rather than just relying
on speed signs.
Designs for the traffic calming works should be completed by mid 2006.
A mobile speed board has been used adjacent to schools in 40km/hr school zones. Its
high visibility and flashing lights have been extremely successful in reducing speeds.
•
Detailed design plans and specifications for Seven Ways have been completed
following adoption of the concept civil design and landscape ‘ Looking Good’ plans by
Council in December 2005.
Tenders for construction were called in February 2006. Stage 1 construction works
(roundabout and traffic safety devices in Glenayr Avenue) are due to commence in April
2006 with completion of this stage of the works by the end of June 2006.
•
Council resumed direct management of the Bondi Beach Car park in mid November
2005. Since then, management practices and procedures have been reviewed and a
number of anomalies resolved or under review, carpark signage has been totally
replaced with new informative and customer focused signage and the 25 year old
ticketing and gate controllers replaced with modern access management equipment.
While still at an early stage, better management practices are starting to indicate
improved revenues.
66
Program:
Traffic and Transport Planning, Management And Regulation
22.1 Moving People More Efficiently
Measure
Implementation of Transportation Policy:
• Non-structural (behavioural change) options to
reduce car use.
Traffic congestion measures introduced:
Along main roads during week days.
• Parking patrols
• Vehicle speeds
Along transport corridors on week-ends.
• Parking patrols
• Vehicle speeds.
Target
•
Pilot Project by April 2006 (Car Share).
•
•
Twice daily during peak hours.
•
•
Implementation of Transportation Policy – Target Achieved
Council approved a 12-month trial of a car sharing facility in Bondi Junction and Bondi Beach in July
2005. Two parking spaces in Bondi Junction and Bondi Beach (a total of four spaces) have been
made available to a car share operator in order to encourage more sustainable transport initiatives
and reduce the reliance on private car use. In the reporting period, Council recruited an officer to
develop and implement sustainable transport behaviour change initiatives. Currently a pilot
“Walking School Bus” is being developed to be trialed at participating schools.
Traffic congestion measures along main roads during week days
Parking patrols
Twice daily during peak hours – Target Achieved
Patrols have been carried out along the main roads (Bondi Road, Old South Head Road, Council
Street and Carrington Road) during both the morning and afternoon peak hour periods during the
week.
Vehicle speeds
Annual reduction from base year
Traffic counts have been collected along the main roads (Bondi Road, Old South Head Road,
Council Street and Carrington Road) to determine base vehicle speed data.
Along transport corridors on week-ends
Parking patrols
Twice daily during peak hour - Target Achieved
Patrols have been carried out along the main roads (Bondi Road, Old South Head Road, Council
Street and Carrington Road) during both the morning and afternoon peak periods on weekends and
public holidays.
Vehicle speeds
Annual reduction from base year
Traffic counts have been collected along the major arterial routes in Waverley (Birrell Street,
Macpherson Street, Murriverie Road, Military Road, Blair Street, Arden Street and York Road) to
determine base vehicle speed data.
67
Program:
Traffic and Transport Planning, Management and Regulation
22.2 Moving People Safely
Measure
Regular communication program for safe driving,
safe parking and education on traffic and parking
regulation.
•
Traffic and Transport Safety Projects implemented:
• Seven Ways completed;
• Hardy and Murriverie Streets completed;
• Investigation and design School zones - Bondi
Basin.
•
•
•
June 2006
February 2006
July 2006
•
Up to five schools patrolled per week in the
am and pm peak.
School Safety
Target
Articles in various local papers, targeting one
aspect of drive safety twice per quarter
commencing July 2005
Communication program – Target Achieved
Two articles have appeared in the Waverley Tribune and one article in the Wentworth Courier via
the Mayors Column. A major education campaign on parking safely and legally in Waverley is due
to be distributed to all households in April 2006.
Traffic and Transport Safety Projects – On Track
• Seven Ways – Detailed design plans and specifications have been completed following adoption
of the concept civil design and landscape ‘ Looking Good’ plans by Council in December 2005.
Tenders for construction were called in February 2006. Stage 1 construction works (roundabout
and traffic safety devices in Glenayr Avenue) are due to commence in April 2006 with
completion of this stage of the works by the end of June 2006.
•
Hardy Street and Murriverie Road works were completed in February 2006.
•
Design of School Safety zones works completed. Tenders to be called for construction.
School safety – Target Achieved
At least one school is being patrolled each day during the morning and afternoon start and finish
times.
In addition, a mobile speed board has been purchased and is being used to monitor the speed of
vehicles near schools.
68
Program:
Traffic and Transport Planning, Management And Regulation
22.3 Improving Local Amenity
Measure
Parking patrols focused on commercial areas:
• Bondi Beach
• Bondi Junction
• Local villages
Parking patrols focused on crowded residential
areas:
• Bondi Junction
• Bondi Basin
• Bronte
• Local Neighbourhoods
•
•
•
•
•
•
•
Target
Bondi Beach
- Patrolled in accordance with SLA.
Bondi Junction
- Patrolled at least twice per day.
Local villages
- Patrolled at least once a week.
Bondi Junction
- Patrolled at least once per day.
Bondi Basin
- Patrolled at least twice per day weekend and
once per day weekdays.
Bronte
- Patrolled at least once per day.
Local Neighbourhoods
- Every area patrolled at least once per week.
Review Residential Preferential Parking Schemes.
•
Minimum of 3 areas as reviewed per annum.
Date of adoption of action plans to address issues
raised in parking surveys.
•
Within six (6) months of survey results.
Percent of residents surveyed in the postimplementation phase of a new parking scheme
who say that parking amenity has improved.
•
75%
•
100% in accordance with Impounding Act.
Parking patrols focused on commercial areas – Target Achieved
Bondi Beach - patrols have generally been carried at least twice per day in accordance with the
SLA.
Bondi Junction - patrols have generally been carried at least twice per day in accordance with the
SLA.
Local villages – all local villages are being patrolled at least once per week.
Parking patrols focused on crowded residential areas – Target Achieved
Bondi Junction - all areas including both metered and non-metered areas have been patrolled at
least once per day.
Bondi Basin - all areas including both metered and non- metered areas have been patrolled at
least twice per day.
Bronte - all areas including both metered and non-metered areas have been patrolled at least once
per day.
Local Neighbourhoods - the mobile LGA team patrols all areas outside metered parking areas and
residential parking areas at least once per week.
69
Program:
Traffic and Transport Planning, Management and Regulation
22.3 Improving Local Amenity (continued)
Review Residential Preferential Parking Schemes – Target Achieved
Four residential parking schemes have been reviewed.
Adoption of action plans to address issues raised in parking surveys – Target Achieved
Of the four areas reviewed, action is being taken to implement two residential parking schemes. No
action on residential parking schemes is being taken in the other two areas.
Residents survey post-implementation phase of a new parking scheme
No surveys have been conducted this quarter.
Abandoned cars removed – Target Achieved
There were 217 complaints received concerning abandoned vehicles. All complaints were
investigated and 51 vehicles were removed and impounded.
70
Planning For Waverley
Vision:Integrating excellent environmental, social and physical planning
and regulation to achieve great looking, sustainable and
accessible buildings, streetscapes and neighbourhoods.
Programs •
•
Community Planning And Policy Development
Building Control
•
Completion of the Waverley Strategic Plan, Council’s first medium term strategic plan.
•
Finalisation and adoption of the ArtsPlus Plan.
•
Completion of the Waverley Heritage Review.
•
Continuing to improve our DA processing times, while improving our development
control policies.
•
The draft Waverley Strategic Plan (WSP), Council’s first medium term strategic plan,
was finalised after community feedback in this quarter and went to Council for adoption
in April 2006.
The WSP, Council’s roadmap for the future of Waverley, was developed in 2005 after
extensive internal and external consultations, which involved the active participation
from staff, councillors, community groups, government departments, local business,
residents and visitors. The Strategic Plan redefines Council’s vision, which has been
articulated in partnership with the community and guides our responses to the
challenges and opportunities we face over the next 12 years. The use of both cross
Council expertise and excellent community consultation has led to a range of very clear
directions, which are very unique to Waverley.
71
•
Council has a long history of promoting and supporting arts and cultural events in the Waverley
LGA. Residents and visitors have identified arts and culture as important factors contributing to
their quality of life and Council sought to document its commitment and future vision through the
development of the ArtPlus Plan. After extensive consultations with Council staff, arts
practitioners, other stakeholders and residents, a draft has been produced to go to the May of
Council before being placed on public exhibition for the required period. Actions from ArtsPlus
have been integrated into the proposed Management Plan 2006-2010.
•
The Waverley Heritage Assessment (WHA) was completed in July 2005. A report
regarding the WHA was submitted to Council in September 2005.
The WHA was publicly exhibited from 12 October 2005 until January 2006. Following
several requests for extending the exhibition period however, the public exhibition was
not concluded until February 2006.
During this period, work has also been undertaken to organise a Heritage Review Panel
to assist in assessing submissions prior to preparing a report to Council with
recommendations which will be implemented in the Waverley Consolidating LEP.
•
The first two quarters of the 2005/06-year saw the implementation of a number of
significant process improvements for DA assessment and these have been reviewed
and refined on an ongoing basis. This has generally seen an improvement to DA
processing times, however, the third quarter (ie January – March2006) generally sees
a slight increase in these times. This is a common seasonal anomaly, which is due to a
number of issues relating to the holiday period around Christmas. A correction usually
occurs in the following quarter.
72
Program:
Community Planning and Policy Development
23.1 Strategic Urban Planning
Measure
Percent of statutory requirements or Council
requests completed within agreed timeframes for
new or amended planning policies including LEP’s,
DCP’s, Environmental Studies and Strategic Plans.
Compliance with directions from State Government
and Council to prepare and amend planning
instruments and policy as required.
•
Target
100% within agreed time frames.
•
To be completed within statutory timeframes.
Target Achieved
The NSW Standard Instrument (LEP template) was gazetted on 30 March 2006. Submissions on
this document, as well as the Metropolitan Strategy were made to the NSW Department of Planning
by Strategic staff.
As a result of Planning Reforms from the NSW Department of Planning (DOP), Council resolved to
prepare a Waverley DCP which will consolidate all existing Waverley DCP’s into 1 document. A
report updating the changes to the Act and a detailed justification for this project was considered by
Council in December 2006.
Work on the consolidating DCP has begun using in-house resources and has resulted in a
redistribution of workloads and priorities amongst Strategic staff.
The timing for the Consolidating DCP has now been agreed to and exhibition is scheduled to begin
in May 2006.
23.2 Sustainable Built Form
Measure
Improved consideration of sustainability in the
development assessment process.
•
Target
Undertake spot audits of 15 development
assessments each year to ensure compliance
with local and state sustainability policies.
On Track
An ESD checklist is currently being developed for Planning Environmental Services staff to enable a
development application to be evaluated for compliance with Council’s ESD policy. The checklist
will enable Council to benchmark current ESD compliance levels.
73
Program:
Community Planning and Policy Development
23.3 Community Planning
Measure
Adoption of the Waverley Strategic Plan (WSP)
using the Community Planning approach.
Target
•
March 2006
Adoption of the Waverley Strategic Plan (WSP) using the Community Planning approach –
On Track
A number of significant planning activities demonstrating Council’s commitment to integrated
community planning continued throughout the year.
23.4 Social Planning
Measure
Actions from Waverley Strategic Plan achieving
social planning integrated into Management Plan.
Target
•
March 2006
Actions from Waverley Strategic Plan achieving social planning integrated into Management
Plan – Target Achieved
Integrated Planning staff participated significantly in the development of the Strategic Plan providing
seven background issues papers on a variety of thematic areas including for example cohesion,
diversity, safety and access. In addition work was carried out in developing directions and
strategies and in providing assistance with community consultations to the consultant.
Input was provided at the steering and expert reference group level and in organising consultations
with harder to reach groups. In addition material from more specialised social planning
consultations were incorporated into the plan. In the 3rd quarter considerable work has been done
to review all available social planning material to ensure this has been incorporated into the newly
developed Management Plan. Further documentation, including an extensive profile of the area
which was available in draft during the development of the Strategic Plan Strategic Plan and issues
papers are being finalised to achieve compliance under the local Government Act.
23.5 Cultural Planning
Measure
ArtsPlus actions integrated into Management Plan.
Target
•
March 2006
Target Achieved
Residents and visitors have identified arts and culture as important factors contributing to their
quality of life and Council sought to document its commitment and future vision through the
development of the ArtsPlus Plan. Actions developed in this process were integrated into the newly
developed Waverley Strategic Plan and into the 2006/2010 Management Plan. Further consultation
with the community to develop more detailed actions is planned for later in 2006.
74
Program:
Building Control
24.1 Development And Building Control
Measure
Median DA turnaround time compared to Group 2
councils.
•
Target
Median DA turnaround time to equal or better
the median level for Group 2 councils by 2005.
Number of appeals to Land and Environment
Court.
•
50%of appeals or greater to be settled by
consent orders, discontinued or dismissed.
Percent of construction certificates issued within a
median turnaround time of 15 working days of
application.
•
80% of all construction certificates.
Percent of building sites inspected within 24 hours
of phone request or 48 hours of written request.
•
100% of all inspections.
Nett dwelling completions.
•
Less than 0.5% per annum.
Median DA turnaround time – Target Not Achieved
There were 206 development applications determined in the quarter with a median turn around time
of 71 days. This is outside the specified target of 64.5 days (being the average turn-around time for
Group 2 Councils). This outcome is considered a “seasonal” anomaly as a result of a number of
factors including the large number of applications regularly submitted just prior to Christmas,
assessment staff being on leave during the beginning of the new year and the gap in DCC meeting
dates (early December and late January).
Number of appeals to Land and Environment Court – On Track
In the quarter, a total of 14 new appeals were commenced. 8 appeals were heard and determined
or discontinued in this period:

1 appeal was upheld (ie lost)
1 appeal was dismissed (ie won)
4 appeals were the subject of consent orders (ie agreed outcome)
2 appeals were discontinued
Construction certificates issued - Target Achieved
There were 63 Construction Certificates determined in the half-year and 80% were issued within 15
days of receipt. This meets the specified target.
Building sites inspected - Target Achieved
100% of requested building inspections in connection with building works were completed within the
specified time.
Nett dwelling completions - Target Not Achieved
The number of final inspections for nett dwelling completions exceeded the per annum target in the
3rd quarter.
75
Our Organisation
Vision:Being a professional, friendly and ethical organisation that
consults with and listens to the community and manages its
people, resources and assets well, for today and for future
generations.
Programs •
•
•
•
•
•
•
Quality, Responsive Customer Service
Public Participation - Community Consultation
Public Participation - Provision Of Council Information
Open And Accountable Governance
Financial Management
Strategic Asset Management
Staffing The Organisataion
•
Implementation of our Customer Service Strategy and Action Plan.
•
Adoption and implementation of our Strategic Asset Management Plan.
•
Undertaking our extensive capital works program on time and on budget.
•
Finalising and rolling out our Communications Strategy.
•
Introducing a Governance Health Check Program.
•
Completing the fraud control and corruption prevention targets set for 2005/2006.
•
Completing our IT Strategic Plan.
•
Implementing our Human Resources Strategic Plan.
•
Completing and beginning implementation of our 2005/2009 EEO Management Plan.
•
Implementing our organisational restructure to better achieve Council’s priorities.
•
In line with our Customer Service Strategy and Action Plan Council's new customer
request system, Service Desk, was initiated for staff use at the end of March 2006 after
extensive customisation and a staff training program. It is being well used, there has
been very few problems in the implementation phase and the system statistics are easy
to read and useful. Public access to the system will be trialed in the next two months
with wider access to the community scheduled to coincide with the move of Customer
Services to Bondi Junction.
76
This year’s program of surveys for internal customers will be finalised with the
completion of a survey of internal customers for the services of Council’s Graphic Artist.
New Mystery Shopper programs have been scheduled for the Library, Customer
Services and Planning and Environmental Services in April 2006. Three customer
satisfaction surveys of external customers, planned for this quarter, were delayed
pending discussions on a uniform organisational approach to surveying of customers.
•
Council’s first Strategic Asset Management Plan, SAMP 1, was competed this quarter.
SAMP 1 offers some substantial benefits in terms of Waverley Council’s capacity to
methodically and effectively plan for the future of its assets. It may be viewed as a
diagnostic document addressing the issues we face as asset managers, laying a
foundation for further improvement in business processes. A second SAMP, SAMP 2, is
due to be produced within the next year and will have the benefit of more information
about asset condition. This will enable us to set firmer or perhaps even more ambitious
targets for improvement of assets and develop financial plans to sustain our assets in a
condition that we agree is “satisfactory”.
•
Capital works projects completed this quarter include Bondi Car Park access
equipment and Bondi Baths access study. Roads, footpaths and fencing allocations
were also expended. Variations for costs for capital projects will be considered in the 3rd
quarterly review of the budget.
•
Council’s communications strategy, the Communications Action Plan was
successfully developed in 2005. Implementation of the plan commenced in 2005 and
actions are continuing to roll out systematically throughout 2006. A key aspect of the
Action Plan is the development of guidelines to ensure all communications from Council
have a clear identity and meet minimum standards. This will improve the overall
effectiveness of Council information.
77
Draft visual identity and communications guidelines were developed in March 2006 and
a range of templates for regular Council publications are also currently being
developed. These and other initiatives in the Communications Action Plan aim to make
communications easier to read and more professional in appearance, with content
targeted, accessible and clear.
•
Council’s Executive Team have discussed the roll out of the Governance Health Check
Program in 2006/2007. Finalisation of the roll out is to be discussed at the May 2006
meeting of the Senior Management Team.
•
In this quarter we developed a new Corruption Prevention Plan, which was approved by
the Council’s Executive Team in January 2006. The new plan compliments our recently
developed Integrated Operational Risk Management Plan, which covers reduction and
management of environmental, public, business and occupational health and safety risk.
•
Work has commenced to scope the IT Strategic Plan. Initial outlines suggest that the
scope should be expanded to cover operational action plans necessary to ensure that
Council can retain information and data and access it easily into the future. The scope
is likely to expand into a knowledge management plan with action plans on IT systems
being designed to support acquisition and retention of organisational memory and
knowledge.
•
Progress has been made this quarter on bedding down the new structure in HR,
reviewing payroll processing, reviewing work arrangements and flexibility for matureaged workers, training in behavioural interviewing, improving corporate induction
programs and aligning the use of balanced scorecards for divisional managers with the
skills and performance assessment process. Other reviews have been undertaken to
assess and manage the impact of “Work Choices”. Recruitment of staff in HR has been
slowed due to market shortages of skilled personnel. This has resulted in some
programs in Human Resources Strategic Plan being delayed including reviews of
recruitment and implementation some aspects of the recently revised Pay Policy.
78
•
The 2005/2009 EEO Management Plan was developed in February-March 2006 and
has been adopted by the Council’s Executive Team.
•
Directors continued to implement the organisational restructure adopted by Council in
September 2005. All structures are now in place and budgets have been transferred to
correct departments. Some areas have experienced difficulties in recruitment of
personnel to fill re-designed or new positions. It is expected recruitment will be
completed by the end of the financial year. Activities linked to the re-structure, such as
the introduction of new divisional planning sessions and balanced scorecards for
divisional managers have improved organisational accountability and reporting on
divisional outcomes is improving as a result
79
Our Organisation
Program:
25.1 Understanding Customers Needs and Expectations
Measure
Target
Continue and extend mystery shopper program.
• Program extended by December 2005
• One set of ten visits per quarter in each area.
Continue and extend mystery shopper program –On Track
Additional mystery shopper programs are scheduled for the 3rd quarter for the Library, Customer
Services and Planning and Environmental Services (20 visits for each unit). A report will be
submitted to Council’s Executive Team on the progress of the mystery shopper programs after the
final visits have been completed and results analysed.
25.2 Creating a Service Culture
Measure
Performance in mystery caller and mystery
shopper programs.
Target
Mystery shopper
• Average 80% on all measures.
•
75% of CARS requests meet service
standard.
•
90% of CARS completed within one week of
service standard.
Results from exit interviews with customers.
•
Overall customer satisfaction score of 80% or
better.
Performance in dealing with complaints.
•
90% of complaints finalised within service
standard.
Results from internal customer surveys.
•
Overall customer satisfaction score of 80% or
better.
Performance in customer service areas against
internal service standards.
Performance in mystery shopper program – On Track
No programs were conducted in the 3rd quarter. Additional programs for the Library, Customer
Services and Planning & Environmental Services are scheduled for the next quarter.
Performance in customer service areas against internal service standards – On Track
During the 3rd quarter we received a total of 3389 CARS requests. The percentage of requests
meeting the service standards has been difficult to assess using the CARS system. The new
system, Service Desk, which was activated for staff use on 27 March 2006 is already producing
clear and accountable data which will be used for reporting at the end of this quarter.
Results from exit interviews with customers – Not Reported this Quarter
Three customer satisfaction surveys of external customers were planned for this financial year as
part of the Customer Service Strategy. These were delayed pending discussions on a uniform
organisational approach to surveying of customers.
80
Our Organisation
25.2 Creating A Service Culture (continued)
Performance in dealing with complaints – On Track
While all areas of the organisation comply with the Complaints Management Policy a process for
accurate data collection on performance is being investigated and new procedures drafted to make
use of our new customer request system, Service Desk.
Results from internal customer surveys – On Track
This year’s program of surveys for internal customers is on track. The results were reported on in
the last quarter and will be finalised with the completed of a survey of internal customers for the
services of Council’s Graphic Artist. This will be conducted over the next two weeks and will be
followed by a report on internal surveys conducted for the 2005/2006 Survey Plan developed as part
of the Customer Service Strategy.
81
Our Organisation
Program:
25.3 Customer Service Systems, Processes And Co-ordination
Measure
Customer service measures adopted in all areas of • February 2006
council.
Target
Customer service measures adopted in all areas of Council – On Track
Service standards have been developed in most areas of Council and are subject to ongoing review
by the Customer Service Leadership Team.
Program:
26.1 Community and Customer Surveys and Consultation
Measure
Percentage of scheduled consultations and
• 80%
surveys conducted.
Target
Percentage of surveys, consultation plans and
results posted on intranet.
•
100% (>30 participants).
Adoption of action plans from survey and
consultation reports.
•
Within 2 quarter of receiving results.
Number of community consultations that include
strategies to target CALD communities.
•
20%
Percentage of scheduled consultations and surveys conducted – Target Not Achieved
35 consultations and surveys were listed on the Consultation and Survey site as being scheduled
for completion in the 18 month period between January 2005 and June 2006. Of these 11 (31 %)
can be readily identified as having been completed during that period. Its is evident that a much
greater number of consultations were conducted but were not recorded as such on the centralised
intranet site. There are various reasons for this low rate of participation in the use of the intranet
including a lack of awareness amongst some staff. The targets and method of data collection will
be reviewed.
Percentage of surveys, consultation plans and results posted on intranet – Target Not
Achieved
Of the surveys and consultations listed on the Consultation and Survey Program, results for 4 (11.4
%) were posted on the intranet. For all of the above reasons analysis of this material is difficult and
review is needed.
Adoption of action plans from survey and consultation reports – Not Reported this Quarter
In its current form not enough information is available from the Consultation and Survey site to
determine whether relevant action plans have been adopted. There is a considerable amount of
surveying and consultation taking place in the organisation and this consultation does lead to
activity directly related to those consultations. However, because centralised recording of this
information is not occurring reporting is not possible at this time.
82
Our Organisation
26.1 Community and Customer Surveys and Consultation (continued)
Surveying in the child care centres, customer satisfaction surveys in a variety of services, mystery
shopper surveys, consultations around the new waste program, the strategic plan, cultural and
social planning, plans of management or changes to infrastructure have all been occurring and
action plans are developed for many of them. This target and method of collection unfortunately
does not allow effective analysis of the wealth of consultation within the organisation.
Number of community consultations that include strategies to target CALD communities –On
Track
New systems for recording, identifying and analysing the number of consultations with the CALD
community are to be developed along with new guidelines about the context in which the CALD
community should be specifically targeted. Initially this will be trialed in small pilots across Council.
26.2 Precinct System
Measure
Number of Precinct meetings held and attendance
level.
•
•
Target
Precincts meet at least 3 times a year.
Using 1998/1999 as a base year maintain or
increase Precinct attendance figures.
Number of Precinct meetings held and attendance – On Track
South Bondi/ Watson Precinct met only twice during 2005, as the majority of the executive stopped
attending or liaising with the Community Liaison Coordinator. However, at its November 2005
meeting a new Executive Team was elected, and meetings are scheduled to take place every two
months throughout 2006. All other precincts met a minimum of three times throughout 2005.
Precinct attendance figures - Target Not Achieved
Precinct Meeting Attendance 2005/2006
30
27.3
26
No of attendees
25
22.2
20
15
Average attendance
10
5
0
Target 98/99
July - December
2005
Jan - March 2006
83
Our Organisation
Program:
26.3 Regular Consultative Forums
Measure
Number of meetings of:
Target
Disability Access Committee.
•
At least 6 per year
Multicultural Advisory Committee.
•
At least quarterly
Major Events and Community Safety Committee.
•
At least quarterly
Public Arts Committee.
•
At least 3 a year
Waste & Resource Recovery Customer Reference
Panel.
•
At least 2 a year
Surf Life Saving Clubs in Waverley Area.
•
At least twice a year
Eastern Region Local Government Aboriginal and
Torres Strait Islander Forum.
•
At least monthly
Disability Access Committee – Target Achieved
The Waverley Access Committee have met 7 times during the first three quarters of the year
Multicultural Advisory Committee – On Track
The Multicultural Advisory Committee met once per quarter during the period.
Major Events and Community Safety Committee – Target Achieved
The Committee met on 21 February and 21 March 2006.
Public Arts Committee - Target Achieved
3 meetings held with a fourth meeting scheduled for May 06. The Public Arts Committee will be
reviewing its role and activities over the next 12 months with an initial plan to broaden the
membership of the committee to incorporate representatives from the Waverley community.
Waste & Resource Recovery Customer Reference Panel – Target Not Achieved
To date the Waste & Resource Recovery Customer Reference Panel has not met this year.
Surf Life Saving Clubs in Waverley Area – Target Not Achieved
No formal meeting occurred between Council and Surf Life Saving Clubs in the Waverley Area in
this quarter. However, Council’s Lifeguard Team Leader and Deputy Team Leaders have
numerous informal meetings with individual clubs and the Sydney Branch. A formal meeting to debrief on the summer season is being planned for May 2006.
Eastern Region Local Government Aboriginal and Torres Strait Islander Forum – Target Not
Achieved
The Eastern Region Local Government Aboriginal and Torres Strait Islander Forum has met
quarterly or 3 times since June 2005
84
Our Organisation
Program:
Public Participation - Provision of Council Information
27.1 External Communications
Measure
Develop and implement a Communications
Strategy.
Redesign/upgrade website.
•
Target
Implementation commenced by February
2006.
•
Every three years.
•
15% increase in visits each year from base
year (2004, 505,500 visitors).
Develop and implement a Communications Strategy – Target Achieved
Implementation of the Communications Action Plan began in September 2005, ahead of the
February 2006 target. Key activities from the Communications Action Plan are being progressively
implemented throughout 2006.
Redesign/upgrade website – On Track
Total user visits year to date on target to exceed 15% increase from previous year as
illustrated by below graph,
85
Our Organisation
Program:
Open And Accountable Governance
28.1 Reports Required By Legislation And Government Departments
Measure
Target
Percent of reports required by legislation provided
• 100%
on time and in format required.
Target Achieved
During the quarter, in accordance with statutory requirements, we reported on the 2nd quarterly
review of the 2005/2009 Management Plan. We also began work on the draft 2006/2010
Management Plan in preparation for the public exhibition of the draft plan in April/May 2006.
28.2 Information Management And Technology
Measure
Percent of availability (free of unplanned
downtime) of local area network.
•
Target
95% average across system.
Target Achieved
The network was available 99.98% of the time with nearly all downtime limited to outside of
operational hours.
Program:
Continuous Improvement Through Business Excellence
29.1 Business And Service Improvement
Measure
Improvement recommendations from the
Community Cultural Centre review implemented.
•
•
Target
New computerised booking system
- March 2006
Revised hire/usage policy, fees, changes and
procedures - March 2006.
New computerised booking system – Target Not Achieved
Some research had been undertaken in relation to a booking system for the Community Cultural
Centre and beach services, however, a number of divisions in Council are also researching booking
systems. A meeting has been organised with relevant Divisional Managers to discuss the feasibility
of acquiring and using one booking system.
Revised hire/usage policy, fees, changes and procedures - Target Not Achieved
Review and updating of hiring guidelines is continuing. A revised completion date for this activity is
June 2006.
86
Our Organisation
Program:
Measure
Amount of overall budgeted income target met.
•
100%
Amount of rates levied compared to budget.
•
100%
compared to budget.
•
95%
Target
Our income stream has been
better than expected for this
time of the year.
Income/Budget
80,000,000
60,000,000
Budget
40,000,000
Actual Income
20,000,000
Areas contributing most to this
position are interest on
investments, parking meter
income, commercial waste, car
parking stations and rates
income.
0
Sept
Dec
Mar
June
Income to budget
Rates collected compared to budget
Rates & Charges
35,000,000
30,000,000
25,000,000
20,000,000
15,000,000
10,000,000
5,000,000
0
Rates & Charges
plus Arrears
The third instalment notices for
2005/2006 Rates, Domestic
Waste Management Charges
and the Environmental Levy
were issued on 31 January
2006, within the prescribed time
frame set out in the Local
Government Regulations
Rates Collected
Sept
Dec
Mar
June
Third instalment Reminder Notices were issued on 22 March 2006 and the Notice of Overdue were
issued on the 14 April 2006. The recovery rate for the three quarters was 78.80% of the total Rate &
Charges levied plus arrears a 0.26% higher on last years figures.
87
Our Organisation
Program:
Category 1 Business Unit
7,000,000
6,000,000
5,000,000
4,000,000
3,000,000
2,000,000
1,000,000
0
Income Budgeted
Income Received
Sept
Dec
Mar
Our Category 1 Business
Properties have slightly better
than expected returns to date.
This is primarily due to some
occupants paying their rent in
advance and Council taking
control of Eastgate Car Park
and Bondi Beach Car Park.
June
Council's return on investment
of surplus funds continued to
exceed the projected estimate.
We have managed to exceed
the 30 day bank bill rate by
0.50%.
Interest on Investments
2,000,000
1,500,000
Budget
1,000,000
Actual
500,000
0
Sept
88
Dec
Mar
June
Our Organisation
Program:
30.2 Expenditure Management
Measure
Budgeted expenditure met overall.
•
Target
Kept at or below budget and reduced if
income not achieved.
Expenditure/Budget
70,000,000
60,000,000
50,000,000
40,000,000
30,000,000
20,000,000
10,000,000
0
Budget
Actual Expenditure
Sept Dec
Mar
June
Expenditure to date is in line with quarterly predictions. Close monitoring of Departments
expenditure is ongoing.
30.3 Financial And Business Support To Operational Units
Measure
Target
Percent of accepted procurement audit
• 90% within two quarters of acceptance and
recommendations implemented.
budget allocation.
Not Reported this Quarter
Audits processes are to be re established following the commencement of our Corporate
Procurement Manager in May 2006.
89
Our Organisation
Program:
Strategic Asset Management
31.1 Asset Management And Planning
Measure
Annual monitoring of key performance measures
adopted in SAMP.
Investment Strategy developed and implemented.
•
Target
80% of targets as prescribed in SAMP
achieved with planning period.
•
Stage 1 by October 2005
Monitoring of key performance measures in SAMP – Not Reported this Quarter
Council adopted SAMP 1 in February 2006. Monitoring of performance measures has now
commenced. Reports on measures will be provided in SAMP 2 (due December 2006) and
thereafter annually.
Investment Strategy developed and implemented – Target Achieved
Stage 1 of the Investment Strategy (previously referred to as Stages 1 and 2) was substantially
delivered by November/December 2005. The immediate financial implications of the project were
included in the draft 2006/2010 budget and were adopted by Council in February 2006. Stage 1
included the development of a ‘Preferred Options Paper’ and an Action Plan, which outlines first and
second order priority actions. Extensive consultation with Councillors and an officer Project Control
Group informed the development of these two papers and the direction of the strategy. Council
endorsed the Action Plan in February 2006and feasibility work to scope the priority initiatives in the
next stage of the strategy has begun.
31.2 Capital Works
Measure
Percent of works delivered on time and within
budget in accordance with approvals in the Capital
Works Program as reviewed quarterly by Council.
Target
•
90%
On Track
Projects completed this quarter include Bondi Car Park access equipment and Bondi Baths access
study. Roads, footpaths and fencing allocations were also expended. Variations for costs for
capital projects will be considered in the 3rd quarterly review of the budget.
31.3 Maintaining Quality and Accessible Buildings And Infrastructure
Measure
Target
Percent of works completed on budget.
• 90%
Percent of works completed on time.
•
90%
Percentage of works over $50,000 subject to an
access audit.
•
100%
Works completed on budget and on time – On Track
Works scheduled for infrastructure maintenance have all been completed on time except for two
projects, one of which took more time due to discover of tree roots and another where problems
were discovered with levels. The second of these incurred minor extra costs along with another
project that had minor costs increases due to discovery of unknown underground services.
90
Our Organisation
31.3 Maintaining Quality and Accessible Buildings and Infrastructure (continued)
Maintenance of buildings has proceeded in accordance with requests for works and the capital
works program. The Asset Condition Survey was completed in the 2nd quarter and a new
Maintenance Plan for Buildings is being developed in the 3rd and 4th quarters on the basis of the
Survey results for commencement in 2006/07.
Access audits completed – On Track
Access audits were conducted for all building works over $50,000, including in this quarter the Mill
Hill re-furbishment. An audit was also done in association with the upgrade of Victoria Street aged
housing units.
31.4 Risk Reduction
Measure
Percent of accepted recommendations of public
risk audits implemented.
Percentage of funded strategies from annual Risk
Reduction Plan implemented
Target
•
100%
•
100%
Not Reported this Quarter
No public risk audits were scheduled for completion this quarter.
The majority of actions in the public risk reduction plan devised in 2004/05 have now been
completed. We continued to implement remaining actions in the public risk reduction plan as
scheduled, focusing on beach and parks safety and event management. In addition, a new
integrated operational risk plan was developed which covers occupational, environmental and public
risks. This integrated plan will replace the current risk reduction plan from July 2006.
31.5 Fleet and Equipment Maintenance
Measure
Percent of vehicles and equipment available for
use on a daily basis.
Target
•
90%
Target Achieved
Vehicles and equipment were available more than 90% of the possible time required on a daily
basis. Reasons for unavailability can include scheduled services, registration, RTA checks,
mechanical fault and accidents.
91
Our Organisation
Program:
Staffing the Organisation
32.1 Equal Employment Opportunity
Measure
2005/2009 EEO Management Plan prepared and
implemented.
Number of childcare places provided for staff.
•
Target
Commence implementation February 2006.
•
8 from January 2006 – implemented.
EEO Management Plan prepared and implemented – Substantially Achieved
Our latest EEO Management Plan was completed and endorsed by the Consultative Committee and
Council’s Executive Team. Implementation of the Plan commenced April 2006.
Childcare places provided for staff – Target Achieved
A total of 8 places is available for children of Council staff at Gardiner Child Care Centre.
32.2 Occupational Health and Safety
Measure
Reduce the number of time lost injuries.
•
Target
Reduce the severity of injuries (net cost).
•
Reduced the duration of time lost injuries.
•
OH&S Committee meets.
•
Monthly.
Develop and implement OH&S Strategic Plan.
•
•
Develop - December 2005
Implement - 2006/2009
Strategies in OH&S Strategic Plan priority
improvement areas achieved.
•
80%
Reduce the number of time lost injuries – Target Not Achieved
The lost time injury benchmark was exceeded for the second quarter in a row.
Reduce the severity of injuries (net cost) – Target Achieved
The net cost of injuries remains well below the benchmark level.
Reduced the duration of time lost injuries – On Track
Whilst the duration of time spent away from work is decreasing it is still above the benchmark set for
this year. The duration spent on rehabilitation programs is now below the benchmark.
OH&S Committee meets – On Track
Following a recess over the Christmas / New Year period, the OHS&E committee met during March
2006
Develop and implement OH&S Strategic Plan – On Track
Council's OH&S Strategic Plan prescribes indicators for achieving improvements in the rate,
duration and severity of incidents and injuries. It also includes activities to achieve continuous
improvement in safe systems of work.
92
Our Organisation
Program:
32.2 Occupational Health and Safety (continued)
Develop and implement OH&S Strategic Plan
Council has recently developed an Integrated Operational Risk Management Plan that covers
occupational, environmental and public risk. One of the activities in this plan is to develop a new
OH&S Strategic Program which should have capacity to achieve desired outcomes in injury rates.
Indicators will be reviewed during the preparation of this program.
Achievement of strategies in OH&S Strategic Plan priority improvement areas – On Track
Quarterly reports received so far in 2005/2006 show that activities in improvement systems are
being achieved but there has been a recent increase in injuries and incidents reported. Most of
these are relatively minor but the situation requires monitoring. A fuller review of performance
against indicators is due to be presented to Council’s Executive Team in May 2006.
32.3 Training and Development
Measure
Percentage of new staff trained in ethics, OH&S,
EEO.
Percent of scheduled components of Training Plan
delivered annually.
Target
•
90%
•
85%
New staff trained in ethics, OH&S, EEO - Target Achieved
All scheduled mandatory training completed for this quarter (1 extra Ethics course scheduled).
Scheduled components of Training Plan delivered - Target Achieved
All scheduled components of Learning & Development Schedule delivered for this quarter except for
one Customer Service workshop due to lack of attendance.
32.4 Managing Performance
Measure
Managers and supervisors complete compulsory
Management Development training.
Percent of assessments completed within 4 weeks
of due date.
•
•
Target
100% managers, 2005
75% supervisors, 2006
•
100%
Managers and supervisors complete compulsory training - Not Reported this Quarter
No Management Development training was scheduled or conducted this quarter.
93
Our Organisation
Program:
32.4 Managing Performance (continued)
Completion of Skills and Performance Assessments - 3rd
quarter 2005/2006
41%
On Time
Overdue
59%
Percent of assessments completed – Target Not Achieved
Completion of S&PAs by Department 3rd quarter
2005/2006
120
No of assessments
100
80
On time
60
Overdue
40
20
0
CATS
GMO
PAES
PWAS
RCCS
TOTAL
For this quarter 59% of assessments were completed within 4 weeks of the due date.
94
Appendix 1
Public Place Management Plan projects and progress
Project/Program
Comment
-
Concept Plan completed
-
Design estimate prepared
-
Construction completed
Syd Einfeld Dr/Oxford St / York Rd TCD
-
Draft Concept Plan prepared
Murray St/Gibbs St / Bronte Rd TCD
-
-
-
Construction completed
-
-
-
Construction programmed for May
2006
-
Draft Street Furniture Plan being
prepared
-
Bins to be installed in April/May 2006
Bin Casing Replacement Bondi Rd
-
Bins to be installed in April/May 2006
Install /Improve signage at Gateway
locations
-
Working Group site inspection and
discussions completed
-
Deuce Consulting commissioned to
prepare Concept Plans for review by
Council
Reactive pick up to dumped rubbish in
Bondi Basin during Summer
-
Program introduced
-
Tonnages of waste collected 117.21
tonnes
Extend term of summer cleansing crew
from 18 weeks through to 34 weeks
Friday through to Monday
-
Program introduced
Increased weed removal program
-
Additional spraying program completed
in December 2005, January 2006
-
Dead weeds removed as part of clean
up program
-
Cleansing Unit tasks include removal of
bill posters and graffiti on a
programmed basis
-
TLC Graffiti Removalists commissioned
from November 2005 to April 2006
Military Rd/Hasting Pde TCD
Macpherson St/Albion St TCD
Bin Casing Replacement Charring Cross
Reactive removal of graffiti and bill
posters at Bondi Beach
95
Public Place Management Plan projects and progress (continued)
Project/Program
Comment
-
Draft Policy prepared for exhibition in
September
-
Policy adopted by Council in February
2006
-
Graffiti Management Team to be
established in April/May 2006
-
Contractor to be commissioned to
undertake initial treatment of Council
owned assets
-
Council has purchased Australian
Graffiti Register software to operate
Graffiti Register in association with
other member councils
Ongoing maintenance of new and existing
plantings in TCDs and road reserves
-
Program introduced with higher
frequency of return on maintenance
cycle
Investigate possible implementation of
Green Machine for Bondi Basin
-
Investigation being carried out by
Fleet Manager
Additional Tree Management Officer
-
Recruitment finalised
Documentation and implementation of a
new Graffiti Management Policy
96
WAV E R L E Y C O U N C I L • M A N A G E M E N T P L A N
How to contact us:
Cnr. Paul Street & Bondi Road,
Bondi Junction
P.O. Box 9, Bondi Junction 2022
DX 12006, Bondi Junction
email: [email protected]
homepage: www.waverley.nsw.gov.au
Telephone enquiries
General Business: 9369 8000
General Fax: 9387 1820
TTY for hearing impaired: 9389 9827
After hours emergencies: 9369 8000
your call will be directed to the
appropriate area
2005-2006
Working with all sections of the community to protect and enrich Wa v e r l e y