8 hour average transit time

Environment
31
Responsibility
LuxairCARGO at a glance
Handled in good company
Flexible
• Dedicated airside offsize handling area
•
EU-certified
veterinary station
Cleanertechnologies
Directhighwayaccessavoids
• Phitosanitary controls on site
localcommunities
• Vacuum cooler
Flightpathsminimisedisturbance
•
Cool-chain guarantee
Acogenerationpowerplant;
Extensivewasteprevention
•
Excellent customer service
Asurfacewaterretentionand
andrecyclingprogramme
purificationbasin;
Sophisticatednoisemonitoring
Reliable
Constructionmaterialsfreefrom
equipment
•
Runway
4 000 x 60m
specifi
ctoxicchemicals;
10/28 ILS ICAO CAT IIIb
Integratedgroundpowerunits;
•
Europe-wide RFS
Electrically-poweredhandling
•
Experienced staff on duty 24/7
equipment.
•All personnel trained to international standards
•1,000,000 tons annual capacity
• Eight Boeing 747F parking positions
Minimisingeffectsontheenvironment
Safe
• Safe room
•
Security cage
Whilstairportsandassociatedactivitiesbringsubstantialbenefi
ts,they
• Cargo screening
alsohavearesponsibilitytominimisetheeffectsoftheiractivitieson
• Video surveillance
•Access control
peopleandtheenvironment.AtLuxembourgAirport,over€25million
havebeeninvestedtominimiseadverseeffectsonlocalcommunities
Efficient
andtheenvironmentingeneral.
• Modern, efficient ground handling equipment
• Customs on site 24/7
TheCargocenteritselfincorporatesadvancedconstructionandpower
• Modern process-oriented terminal
technologiestoreducetheenvironmentalimpactofitsactivities.Com• Short aircraft/truck distance
• Automated stacking and retrieval
binedwithdirectaccesstomajorhighways–enablingtruckstoavoid
•120-minute Boeing 747F turnarounds
localcommunitiesandreachoptimumcruisingspeedsimmediatelyaf• Complete document handling service
terleavingtheairport–wehavebeenabletodramaticallyreducethe
effectonourneighbours.
Flightdisturbancehasalsobeenminimisedbytheselectionoffavourablelandingandtake-offroutes.
5
LuxairCARGO, one of the key acti­vities of LuxairGroup, has established
itself as Europe’s 5th largest cargo hub. Providing shippers, logistics
specialists, and airlines with advanced systems and modern facilities,
­LuxairCARGO guarantees fast transit times, high-quality, flexible, secure
and efficient handling. For nearly forty years, ­LuxairCARGO has been
serving the needs of those who share the common understanding that
time is the most precious commodity of all.
By constant investment in people and technology, we will continue
to reduce cycle times, improve through put, maintain highest quality
standards and continue to react flexibly to ­market and ­customer needs.
In addition to our personal commitment, ­Luxembourg’s central European
location makes our Cargocenter extremely attractive.
LuxairCARGO’s commitment to further develop its position as one of
Europe’s leading cargo hubs, and my personal commitment to continuously improve and provide customer-oriented, high-quality services and
processes will help us and you to be successful ­together.
I look forward to welcoming
you in our facilities!
Hjoerdis Stahl
Executive Vice President LuxairCARGO
6
7
Airline services
Road feeder services
Connected
A world-class hub for a world-wide industry
Our Cargocenter at Luxembourg Airport sets new standards in airfreight.
Luxembourg is Europe’s 5th largest cargo airport, a major distribution
hub for high tech goods, perishables, livestock and consumer products.
Trucks are a minute away from the open road, and less than 24 hours
from any European city.
8
Import
9
Imports waste no time on the ground
Fully automated elevating transfer vehicles are fed with incoming ULD’s
from 33 airside doors and inserted directly into the stacker system.
Volume is not a restriction. Our system can hold 1,626 10-ft pallets –
the capacity of more than 40 B747 freighters. Experienced staff then
sorts incoming freight by individual customer needs and ­destinations
on 35 automated breakdown stations. Through-units speed straight
through to waiting trucks. And your documentation? Our highly trained
staff processes arrival notes, cargo releases and customs clearance electronically. 24 hours a day.
Immediate
Export
10
11
Automated
1
Shipment arrives
2
Pallets are built
3
Pallets are stacked
4
Pallets are loaded
Only 108 metres from truck to aircraft
LuxairCARGO’s large, open warehouse has been specifically designed
to speed a flow of inbound and outbound shipments. As soon as we receive your shipment, our expert pallet builders get down to work. With
years of experience, they can handle any type of freight. Safely and
competently. Pallet weight and contours are checked automatically before entering the fully-automated stacker system. The system groups
them by flight number in pre-selected storage zones, ensuring rapid
airside delivery in the correct loading sequence.
And big is normal in Luxembourg: we have all the equipment to deal
with outsized shipments in our dedicated offsize handling zone, directly
from truck to aircraft if necessary. Documentation is handled equally
efficiently. We accept shipments, check air waybills, issue customs and
flight manifests, and prepare flight and crew documents.
Rapid truck to aircraft delivery
49 pallet build-up stations
32 airside export doors
Fast, skilled handling
Automated control and loading
Full professional document service
Nature of goods
Computers
Accessories
Courrier
Express mail
Garments
Spare parts
Perishables
Others
12
Special cargo
Control
13
State-of-the-art facilities
Temperature-controlled environments
Cool chain maintenance
Vacuum cooler
EU-certified veterinary stations
Dedicated NHC & restricted areas
24-hour security
Strong rooms
Well-trained specialist staff
Outsized shipments
Ready for today’s new traffic mix
By staying ahead of global cargo trends, we can offer customers specia­
lised services for today’s mix of air shipments. Compared with a world
average of almost 50% of general cargo, this commodity only represents 20% for LuxairCARGO. Top of a growing list of special cargo are
pharmaceuticals and ­perishables – such as flowers, fruit, vegetables,
and meat – demanding strict temperature control in the chain between
­aircraft and refrigerated road transport. Inbound pallets are broken
down in cool rooms, while outbound perishables await departure in
the stacker system’s thermal cells (0°C to +30°C).
For livestock, our Cargocenter is a fully-qualified EU quarantine station,
with inspection rooms, onsite veterinary services, and holding space
for any animals, from horses to day-old chicks. It also has specially
­segregated areas for animal products for non-human consumption
(NHC), the increasing range of restricted articles, and valuables – for
which we provide dedicated storage and 24-hour security.
14
Special cargo
NHC Station
Freezer
Refrigerator
Animal station import and export
Heating cells
Meat handling facility
Security cage
Strong room
Vacuum cooler
15
Range
16
Infrastructure
17
4000m x 60m runway
Category IIIb operations
Flights 0600 – 2300 daily
Short taxiing distances
8 x B747F positions
1 mio tons/year cargo capacity
58,000 m2 warehouse
1626 10-ft ULD stacker positions
113 truck doors
142 truck park places
18,500 m² Logistics Center
Built for traffic growth
Our Cargocenter is one of Europe’s most advanced, best-equipped
­airfreight handling facilities. The company’s policy of continuous investment ensures customers benefit from the industry’s latest technologies
and techniques. The airport itself has a 4000m runway, Cat IIIb operations, high slot availability and a dedicated cargo ramp for ­simultaneous
handling of up to 8 wide-bodies. The lack of congestion and short taxiing distances reduce fuel burn and increase handling speed. The infrastructure was planned from the outset to be progressively expanded in
line with traffic growth. With an initial capacity of 500,000 tons a year,
facilities were expanded to 750,000 tons in 2001 with the opening of
our Logistics Center. The 2007 extension of the main warehouse brings
total capacity up to 1 million tons. Inside the terminal, everything is
designed for efficiency and speed. The short distance between truck
and aircraft, open warehouse design, automated stacking and retrieval,
spacious assembly areas, build and break facilities, perishable station
and numerous facilities for special shipments ensure that we can handle
all types of consignments rapidly and safely.
18
Global hub
19
8 hour average transit time
There’s a reason why Luxembourg is Europe’s 5th largest and fastest growing freight hub. It’s much less congested. Less clogged with
passenger traffic in the air, less cluttered with facilities and urban sprawl
on the ground. So freight moves in and out faster. Average transit time
for ­cargo is 8 hours; we turnaround B747F’s in 2 hours. There’s another
reason too. LuxairCARGO’s facilities were built to meet the operational
needs of the world’s largest cargo aircraft. 99% of goods here are shipped
by pure freighters; elsewhere in Europe, around 50% of cargo is carried
in belly-holds of passenger aircraft. Handling pure freighters helps us deal
with cargo more easily and move shipments faster. When you add in our
position in the centre of Europe, you can see why more and more carriers
and logistics leaders are choosing Luxembourg. Trucks are a minute away
from the open road, and less than 24 hours from any ­European city.
Uncongested
Specialist
Built for cargo-only aircraft
Uncongested airport: slots available
Dedicated freight facilities
Direct freighter service to 90 cities
2.5 mio tons
2.0
1.5
1.0
0.5
CGN
BRU
LUX
LHR
AMS
CDG
Fast
Efficient
Average freight transit time:........8 hrs
B747 freighter turnaround:...........2 hrs
Cargocenter open:......................24 hrs
Customs open:............................24 hrs
Any European city: . .......... max 24 hrs
Automated systems documentation
Skilled, experienced manpower
Direct access to highways
High level security
FRA
20
Information technology
21
Fully-integrated information technology
Advance customs release
Bar codes to speed processing
Real-time customer data access
E-freight ready
Integrated IT builds speed, efficiency and safety
When you have more than 200 wide-body and 20 narrow-body movements a week, you need a top of the line information management
­system like LUCAS (LuxairCARGO System). LUCAS speeds our handling
flow by automatically managing and monitoring all shipments and
processes. It selects and positions ULDs for each departing aircraft;
monitors storage and tracking for inbound flights; oversees the flow of
goods, documents and data; and optimises resources by undertaking
shift planning and time management.
Paperless
22
Ramp handling
23
Sophisticated handling equipment
13 highloaders (7-30tons)
Ramp equipment cleaning facility
ETV, garage, ground equipment shop
50-tonne scale
Fast aircraft turnaround
The 90,000 m² dedicated cargo ramp accommodates up to 8 wide-­
bodied (or 7 wide-bodied and 2 narrow-bodied) aircraft. All positions
have built-in ground power, although the apron is large enough for aircraft
to manoeuvre under their own power to any of the stands.
We are the launching handling agent for the B747-8F. LuxairCARGO’s
staff routinely handles four B747Fs simultaneously through the stacker
system, while coordinating aircraft, ramp and ­terminal activities. Our
main deck loaders – with capacities of up to 30 tons – can be supplemented
by cranes and a 50-ton scale to handle off-size or heavy shipments,
which can be delivered by truck directly to the aircraft.Luxembourg is
also prepared for winter weather. 8 de-icing trucks and snow-removal
equipment ensure minimum disruption during adverse conditions.
Qualified
24
Safety and security
Vigilance 24/24h and 360°
Our first concern at LuxairCARGO is safety and security: of staff, ­visitors,
cargo and aircraft. With continuous CCTV monitoring of all areas –
t­ erminals, truck doors and the apron – TAPA certification and a decompression ­chamber accommodating up to 3 ULDs at a time, we ensure
the highest inter­national standards of security. The cargo terminal has
one central ­restricted-access entry and exit point for staff and visitors,
while outbound trucks are sealed and scrutinized at the gate. High-value
goods are held in secure vaults and dedicated protected storage areas,
supplemented if necessary by guards.
These advanced security systems and procedures are designed not only
to fully meet all international requirements, but also to ensure minimum
disruption to fast and efficient throughput.
25
World class
World-class security systems
Complete CCTV surveillance
Cargo screening
Single entry/exit point
Permanent spot checks
Secure storage for valuables
TAPA certified
26
Customer service
27
Delivering
Airlines include
Forwarders include
Aero-Charter Airlines, Atlas Air,
Cargolux, China Airlines, China Cargo
Airlines, European Air Transport,
Ethiopian Airlines, Jade Cargo
International, Lufthansa Cargo AG,
Silk Way Airlines, Uni-top Airlines,
Volga Dnepr Airlines, Yangtze River
Express.
CEVA Logistics, Claridon, DHL
Global Forwarding, Geis Cargo, JAS
Forwarding Worldwide, Kuehne +
Nagel, Morrison Express, Nippon
Express, Panalpina, Schenker, SDV,
Skyroute Logistics, Yusen Logistics
Night and day, 365 days a year
Customer service operates full-time at LuxairCARGO hence maintaining
close liaison with the regular ongoing production. And in close cooperation with customs, our highly-professional staff work in shifts, night and
day, to ensure that your shipments and documentation are processed
quickly and accurately.
We monitor the whole chain, from acceptance of shipments, checking
of air waybills and preparing crew documentation to issuing customs
manifests and preparing special documents and reports. And of course,
we provide customers with real-time on-line tracking of shipments. Do
you need any special information? Just call us, any time. Our dedicated
customer service personnel are available to action your special requests
… 24 hours a day.
28
Manpower
29
Assets
Developing human resources
Operating a freight terminal and distribution centre is a complex business. It requires great technical sophistication, strict compliance with
international regulations, the highest standards of safety and security,
and most of all … the best possible human resources. LuxairCARGO’s
staff is highly skilled, combining specialist expertise with ­exceptionally
high standards of customer service. These skills are continually improved
and updated through regular in-house training that covers every aspect
of the business. We understand that people are our most important
asset. The development of human resources has been essential to our
past success – and it remains vital for our future progress.
Skilled, professional workforce
Highest service standards
Compliance with international standards
Emphasis on safety
In-house training
30
Environment
Economic role
Luxembourg. A magnet for growth in Europe
As one of Europe’s major cargo gateways, Luxembourg is a vital link in
the long economic chain that stretches around the globe. With its central position and direct air and highway links, it has also become one of
the continent’s major distribution hubs for hi-tech products, perishable
commodities, livestock and consumer goods. Many firms have located
European distribution operations around our terminal. Freight forwarders and logistics specialists are helping them create dedicated vendor
hubs with a range of options, including local storage and highway distribution, component and final assembly, documentation, and pick and
pack services.
Handled in good company
31
Responsibility
Cleanertechnologies
Acogenerationpowerplant;
Asurfacewaterretentionand
purificationbasin;
Constructionmaterialsfreefrom
specifictoxicchemicals;
Integratedgroundpowerunits;
Electrically-poweredhandling
equipment.
Directhighwayaccessavoids
localcommunities
Flightpathsminimisedisturbance
Extensivewasteprevention
andrecyclingprogramme
Sophisticatednoisemonitoring
equipment
Minimisingeffectsontheenvironment
A major European cargo gateway
Distribution hub for entire continent
Over 3,000 direct jobs
Major contributor to national economy
Vital link in global economic chain
Whilstairportsandassociatedactivitiesbringsubstantialbenefits,they
alsohavearesponsibilitytominimisetheeffectsoftheiractivitieson
peopleandtheenvironment.AtLuxembourgAirport,over€25million
havebeeninvestedtominimiseadverseeffectsonlocalcommunities
andtheenvironmentingeneral.
TheCargocenteritselfincorporatesadvancedconstructionandpower
technologiestoreducetheenvironmentalimpactofitsactivities.Combinedwithdirectaccesstomajorhighways–enablingtruckstoavoid
localcommunitiesandreachoptimumcruisingspeedsimmediatelyafterleavingtheairport–wehavebeenabletodramaticallyreducethe
effectonourneighbours.
Powerhouse
Flightdisturbancehasalsobeenminimisedbytheselectionoffavourablelandingandtake-offroutes.
Ourcontactdetails
LuxairCARGO
Tel.(+352)24566001,Fax(+352)24566101
[email protected]
www.luxaircargo.lu
HandlingDepartment
Tel.(+352)24566011,Fax(+352)24566101
HandlingDepartment,24/24Operations
Tel.(+352)24566060,Fax(+352)24566102
[email protected]
SalesDepartment
Tel.(+352)24566204,Fax(+352)24566105
ExportTel.(+352)24566162
ImportTel.(+352)24566172
CustomsagentTel.(+352)24566170
[email protected]
CustomerService
Tel.(+352)24566204,Fax(+352)24566103
[email protected]
Handledingoodcompany