the picture - Energy and Utilities Alliance

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Sustainability
...the bigger
picture
In this issue:
• Sustainability perspectives: how do
different organisations approach sustainability
• Sustainable skills
• Bio-LPG: the off-grid fuel of the future
• Enabling our energy future: a tale of elephants,
inertia and innovation
• The benefits of cost efficient, collaborative and
streamlined street works
Need
N
Ne
eed
d a Room?
Room
R
o ?
oom
WELCOME
OUTPUT
Welcome
Camden House Mee
Meeting
eting
ting
gR
Rooms
ooms – K
Kenilworth,
Kenilw
enillw
worth,
orth War
Warwickshire
Warrwickshir
wicckshirre
to this issue of OUTPUT
EUA HQ in Kenilwor
Kenilworth
th (W
(Warwickshire)
arwickshire) has excellent meeting room
room facilities with capacities ranging from
from
our smallest rroom
oom for 1 to 8 people to our largest room
room which can hold up to 60 people theatre
theatre style.
EUA members rreceive
eceive a 25% discount on our standard
standard rates. This includes Fairtrade
Fairtrade tea, coffee
coffee and
biscuits as well as use of our A/V equipment.
Sustainability is something that affects us all on a daily basis, whether it be
turning down the thermostat to reduce your energy bills, sorting the recycling for
collection every other week or figuring out how big your car engine is so you know how
much road tax you need to pay. In this issue we take a look at sustainability.
‘Camden House is an eexcellent
xcellent
ellen place
place ffor
or off
off-site
f-sit
-site mee
meetings’
etings
tings’ (National Grid)
ICOM
Castle Room
Capacity for 60 theatr
theatre
e style or
27 with ‘U’ shaped tables;
Minimum charge: 20 people
We hear from Alan Whitehead MP about his work on green gas, as well as from Calor who
discuss Bio-LPG as the off-grid fuel of the future. As a past winner of ‘Responsible
Business of the Year’ Jaguar Land Rover are perfectly placed to offer advice on how
companies should approach sustainability; Jonathan Garrett, Director of CSR at the
company discusses the car manufacturer’s successes to date as well as its future targets.
We hear from the sustainability team at Coventry University about how they make sure they
meet their sustainability targets. Energy Innovation Centre also shed light on Project
Futurewave, an online energy hub that aims to help people find and install the best energy
solutions for their homes through communities of trusted installers.
We also focus on sustainable skills, with Yasmin Damree-Ralph, the Equality and Diversity
Officer for JTL telling us more about the JTL Ambassador Scheme and what we need to do
to attract young talent as well as more women to apprenticeships. Energy and Utility Skills
also bring us up to date on a new scheme that aims to improve gas competence
management across our industry.
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features an oval
table, is ideal for smaller
smaller m
meetings
eetings
with a capacity for 8 people
And finally, to discover more about EUA’s newest division, the Natural Gas Vehicle Network,
turn to page 8.
Hollie Franklin, Editor, OUTPUT
EUA President
Ian Hughes
(Kingspan Hot Water Storage)
Abbey Room
Bob Murray
EUA Vice President/Treasurer
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Chief Executive
Mike Foster
HHIC Director
Stewart Clements
ICOM Director
Ross Anderson
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o enquir
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Contents
Editor/enquiries
Hollie Franklin
[email protected]
Energy and Utilities Alliance (EUA)
Camden House
Warwick Road
Kenilworth
Warwickshire
CV8 1TH
Regulars
2 UN
4 HHIC
6 ICOM
7 HWA & MARC
8 NGV Network
9 President’s Column
12 Leading Voice – Yasmin Damree-Ralph
15 View from the House – Alan Whitehead
23–24 New Members
Features
10 More companies sign up to a new
scheme revolutionising gas
competence management across
the industry
11 Training programme to cater for utility
customers with varying abilities
14 The benefits of cost efficient,
collaborative and streamlined
street works
16 EUA’s green credentials
16 A university’s approach to sustainability
18 Sustainability lessons we can learn
from the car industry
20 Bio-LPG: the off-grid fuel of the future
22 Enabling our energy future: a tale of
elephants, inertia and innovation
1
UTILITY NETWORKS NEWS
ROAD
AHEAD
CLOSED
Utility
Networks
News
OUTPUT
Smart Connected Homes and
Buildings group launched
Di
t
air quality. Subscan’s John Robinson asked
‘what are the dangers from underground
services’ and reviewed PAS128 for utility
records, mapping and verification. The
morning session came to an end with final
speaker Bob Gallienne from NJUG. Bob
looked at where and how growth would be
delivered and how legislative issues would
impact on this.
The first session entitled ‘Policy, Regulation
and Strategy’ was chaired by Nicole Metje
from the University of Birmingham and
welcomed the Department of Transport’s
Anthony Ferguson who asked ‘how can
Following a lively Q&A, Session 2 ‘Installing
delays be reduced for road users?’
and Maintaining Critical Infrastructure with
Discussion centred on penalties versus
Minimum Impact’ chaired by Bob Gallienne
incentives with the consensus of opinion
kicked off. Robert Huxford from Urban
settling unsurprisingly on incentives to
Design Group looked at the streets of the
reduce delays. The audience believed
21st century; he was followed by Stuart
penalties increase bureaucracy and costs
Donaldson of National Grid. His subject,
for all involved. It was pleasing to hear that
medium pressure gas mains replacement
a consultation will be issued to help settle
and customer/stakeholder engagement,
on a course of action that meets the needs
was a topic many of the delegates could
of all concerned. Transport for London and
identify with and was taken a step further
Kent County Council’s pioneering lane
by James Harris from Elgin who looked at
rental schemes were also highlighted to
minimising the impact on stakeholders.
demonstrate lessons that had been
learned and to see if this type of scheme
After a hearty lunch, Session 3 ‘Technology,
would have traction in other areas of the
Innovation and Best Practice’ chaired by
country. Dave Stewart and Angela
Shane O’Neill from Elgin took delegates on
Dobbin from Transport for
the next step of the street works
Greater Manchester
journey. Graham Bond from
followed and talked
Wales and West Utilities
about multi-modal
discussed
For me this was a
responsibilities,
revolutionising the
unique event that brought
specifically the
customer experience
together many different facets of the
Metrolink,
during gas
highways and
distribution street
utility and highway industries with
cycling and
works, followed by
the common goal of providing
mains
abandonment
how these
excellence of service and proactive
technology from
work together
approach to innovation.
Northern Gas
with bus, rail
John Robinson,
Networks. This talk
and freight. They
Subscan Technology Ltd
addressed the innovative
also touched on the
approaches currently being
challenging issues of
“
”
2
The concept of the
‘Internet of
Things’ is not a
new one, we
all
recognise
that we
need to
understand
the detail
and
undoubtable
impact it will
have on both our
businesses and
indeed our lives. Figures
from networking specialist, Cisco,
suggest there will be 25 million devices
connected to the internet by 2020. We have
already seen the emergence of apps that
allow homeowners to remotely control their
heating and, as end users demand more
benefit from smart technologies, we as an
industry need to be ready.
Sponsored by
Utility Street Works:
new approaches for
critical infrastructure
Members from across the Energy and
Utilities Alliance came together on 16th
March for the annual Street Works seminar
which took place at the Cavendish
Conference Centre in London.
SPRING/SUMMER 2016
Exhibitors:
used to reduce
disruption in the
street. Dexter
Hunt from the
University of
Birmingham
questioned
whether
multi-utility
tunnels are
Tom Lambert,
the sustainable
Balfour Beatty
and economic
future with Steve
Richmond from REHAU
questioning the impact that heat
networks will have on street works if, as
anticipated, they become more
commonplace in UK towns and cities. The
day closed with frank and lively
discussions.
“
Energy management will require us to
think beyond the energy needed to
power the interconnected devices
that comprise the smart home
or building and think about
how this energy will be
measured, controlled
and managed.
Excellent
event, presentations
exceptionally informative
and relevant.
”
Who
are NEEG?
The Network Engineering and Equipment
Group (NEEG) are part of the Utility
Network division of EUA. Membership of
the group includes the Gas Distribution
Networks (GDNs) and companies from
across the supply chain that provide
engineering services and components for
the UK’s national infrastructure and utility
providers.
The group, chaired
by Andy Vine of
ALH Systems,
Many thanks for
meet quarterly
to discuss
the invite to the NEEG
sector
meeting, there were some
challenges
good questions from the floor
and
and some things I need to take
understand
topical issues
away and think about.
facing the
Head of Gas Distribution –
industry. Many
Ofgem
meetings offer an
insight into working
“
”
The smart meter roll-out will create an
unprecedented new platform for innovation in
energy services – 53 million smart electricity
and gas meters will be installed by energy
suppliers in homes and small businesses by
the end of 2020, each storing a consumer’s
consumption and tariff information. It is this
platform that provides the stimulus for the
development of new technologies and
services in the Consumer Home Area
Network (C HAN) and empowers consumers
to take energy saving measures.
The smart meter roll-out places a strong
emphasis on consumer benefits and the
pace of market demand for consumer
engagement solutions in the UK is greater
than anywhere else in the world. We have
already witnessed significant innovation in
consumer energy management as part of
the C HAN, and we fully expect this to
continue following the roll-out of smart
meters.
In order for manufacturers of ‘intelligent’
products to fully explore what their respective
technologies could deliver in the smart
connected homes and buildings arena, EUA
launched the Smart Connected Homes and
Buildings group. The very nature of the
connected homes industry requires
businesses to connect in order for the
potential to be realised. This new group,
made up of members from across all of
EUA’s divisions, will look at how we can
improve interfaces and interoperability to give
greater control to individuals to manage
their environment, exactly as
they require.
with the GDNs and support business
planning. Most recently, the group
reviewed the midpoint regulatory cycle as
part of their ongoing work on price controls
and performance of RIIO-GD1 and the
forthcoming GD2.
Peter Day, EUA Manager with responsibility
for the group, said “GDN engagement and
collaboration is critical to all NEEG
members and we are fortunate that senior
GDN staff attend to share best practice
and provide thought leadership, which in
turn enables GDN partners and the supply
chain to focus their own development. The
meetings also offer an opportunity for
members to network with key stakeholders
and with one another. Understanding the
current market and perhaps more
importantly having an insight into future
markets make NEEG meetings lively and
thought provoking. We are extremely lucky
to have all of the major players within this
sector of the industry represented and this
is why NEEG can speak with one voice on
the many issues affecting us.”
The group’s objectives include:
• To fully explore how and where smart
meters fit into the intelligent and connected
controls within a home or building.
• To understand how all the various elements
of the smart and connected home or
building monitoring and controls fit together,
and what the various communications
protocols are.
• To identify how EUA and its members can
best influence and improve the consumer
journey.
• To ensure clear and concise information on
the systems and possibilities is available to
the consumer, and to empower them to
make the right purchase decisions.
Over the coming 12 months the Smart
Connected Homes and Buildings group aim
to be recognised as the group that provides
industry and consumers alike with clear
advice and information on all things in the
connected homes and buildings market. The
nature of the online arena means that we
can’t plan for exactly what’s around the
corner, as no-one really knows. But it is also
likely that the drive for more efficient buildings
and carbon reduction will give rise to
legislation. Energy and technology have
changed the way buildings are both
constructed and managed and we need to
be ahead of the curve; our new
group will enable this to happen.
For more information contact
Gary Cottrell:
[email protected]
“
The NEEG
meeting was an enjoyable
event and I am genuinely
impressed by the attitude of the
attendees to want to innovate
and keep innovating.
Topics covered by
NEEG include:
• Business
intelligence and
financial forecasting
with GDNs and
Innovation Portfolio Manager
industry peers.
– National Grid
• Regulatory engagement
– Ofgem, RIIO-GD1&2,
OFWAT, AMP6, ED1.
• Innovation and route to market.
• Industry standards.
• The development and role of
unconventional oil and gas, including
shale, hydrogen and biogas.
• Cross sector learning with electricity DNO
and water companies.
• Street works – Street permit scheme,
street works commissioner, challenges.
• National Infrastructure projects – HS2,
The Northern Powerhouse.
• Current topical areas of interest – Internet
of Things, circular economy, Building
Information Modelling (BIM), house
building, smart energy including
3
metering.
”
OUTPUT
HHIC NEWS
HHIC
News
Roger Webb,
Director
The change to building regulations in 2005
remains one of the most successful
Government interventions in the residential
energy market. By mandating that all new
domestic gas boiler installations should use a
condensing boiler, the Government improved
the energy efficiency of the residential heating
sector at little additional cost to consumers and
to Government.
Today 99 per cent of all new boilers sold are
condensing and there are over 10 million
installed in UK homes. However, since 2005,
Government and the heating industry have
been searching for the next ‘condensing boiler’
equivalent. To date there have not been any
suitable products that could be mandated to
save energy.
The problem is often unit cost or complexity of
installation. In some circumstances product
development has not materialised as expected.
The result is that 10 years after the mandating
of condensing boilers, Government has not
been able to introduce further legislation to
increase the efficiency of heating installations.
Industry and indeed the Government know that
further savings are possible, and so using the
condensing boiler policy as a precedent, HHIC
have identified further improvements that can
be made to the efficiency of residential heating
systems by mandating Boiler Plus systems.
Boiler Plus is defined as “a condensing gas
boiler with an additional unit that optimises
the performance of the heating system”.
In the last few years manufacturers have
started to come to market with more innovative
products to help reduce the gas used by
boilers to heat a home. These controls don’t
just turn the heat on and off; they manage heat
production in the boiler and reduce energy
consumption. HHIC defines these systems as
‘Boiler Plus’.
4
New policy put
forward by HHIC has
a promising start
The Boiler Plus research paper
presented to DECC in 2015
begins by considering eight
classes of advanced heating
controls. By assessing the
applicability, cost
effectiveness and impact
of each of these classes it
recommends that all new
boilers should be installed
alongside Class VI controls,
consisting of weather
compensation and a room sensor,
which provide +5 per cent efficiency
improvements.
Simple regulation using the Energy related
Products Directive (ErP) to mandate a step
change in heating efficiency could result in
significant avoided emissions at no net
additional cost to homeowners. It would also
help reduce carbon in line with the UK’s 2050
carbon objectives at no additional cost to the
UK Government.
According to DECC figures, approximately
77.6MtCO2e are emitted each year by the
residential sector. Installing Class I controls
alongside 8 million new boilers would reduce
annual carbon emissions in 2020 by 183,377
tCO2e (0.2 per cent of current residential
emissions). Class II controls would reduce
annual carbon emissions by 362,793 tCO2e
(0.5 per cent) and Class VI controls would
result in 710,246 tCO2e (0.9 per cent) of
avoided emissions.
Stewart Clements, Director, HHIC said;
“Since presenting the concept of Boiler Plus
to DECC we have been encouraged by the
level of interest shown in our research
paper. It has become increasingly clear that
the Government is concentrating on fewer
areas of energy policy, given what policies
they have scrapped or downgraded. That, in
itself, is not a bad thing. Much better to do
several things right, than a dozen things halfheartedly, or even worse, wrong. So to have
the response we have had to Boiler Plus
confirms that the industry could be on to the
next ‘big thing’.
At the Inaugural meeting of the Domestic
Heat Strategy Group in November 2015,
Boiler Plus was high on the agenda with
DECC requesting evidence to further support
the findings identified.
We are confident that DECC understand the
need for a sensible gradual improvement in
system efficiencies. Boiler Plus is a practical
way to nudge the efficiency of a heating
system upwards, without majorly increasing
costs to consumers or to installers.
We are looking forward to continuing to work
with DECC to make this policy model a reality
in 2017.”
Replacing an old boiler, the infamous ‘zombie
boilers’ with a new, high efficiency one saves
between 10 and 30 per cent (depending upon
use); advanced controls another 1 to 4 per
cent. They may only be marginal gains, but as
Dave Brailsford (Team GB’s cycling guru)
maintains, these marginal gains add up to
bigger picture success.
The other advantage of mandating heating
controls is that it requires little or no additional
training of the 122,000 heating engineers
currently operating in the UK. It is part of an
existing boiler installation process and does not
require consumers to make conscious
changes to how they live with their heating.
HHIC to
launch new
website
Following a brand refresh, work has started on a new member’s website for HHIC.
The new site will have a password protected dedicated members area, which will
allow the sharing of documents, technical bulletins, minutes of meetings,
presentations etc. The new site is expected to go live in the summer.
SPRING/SUMMER 2016
New London Boiler Cashback Scheme
gets a ‘thumbs up’ from HHIC
London Mayor, Boris Johnson, has the
support of the UK heating industry
following the announcement of a new
Boiler Cashback Scheme.
The Boiler Cashback scheme will provide
6,500 owner occupiers and private landlords
with £400 cashback when they replace an
inefficient boiler with a new 90 per cent
efficient gas boiler or renewable low carbon
heating system.
HHIC has long championed boiler scrappage
schemes, we have been working with DECC in
recent months on their revival, so when news
came that the Boiler Cashback Scheme was
back, HHIC and its members were delighted.
There are approximately 9 million
inefficient boilers operating in UK
homes. Old inefficient boilers are
not necessarily a priority to
replace for homeowners, but
these boilers have higher
operational costs and so lead to
higher bills, and they use more
energy, creating more carbon
emissions.
The scheme will be marketed via the local
boroughs’ existing referral mechanisms,
ensuring that those in fuel poverty and with
seasonal health needs are targeted. Gas
Safe Registered installers will be able to
undertake the installation work without being
forced to gain additional and costly
accreditations. The Mayor and his
team have clearly done their
homework and are pulling out all of
the stops to deliver a first class
programme; local authorities
across the country should watch
closely.
Boris
Johnson
The demand and need for schemes of
this kind is present and they could be just
what the UK needs to get us firmly on the
path to carbon reduction. Gas boilers, of all
energy efficiency measures, have delivered
the biggest savings in UK homes since
2005 and the scope to do more is
considerable.
HHIC joins the debate on building
regulations enforcement
HHIC and
representatives
from across the
industry recently
joined the
Association of
Plumbing and
Heating Contractors
(APHC) at the House of
Lords to address the issue of
building regulations enforcement.
The plumbing and heating industry is one
of the most regulated areas of construction,
and non-compliance impacts the
businesses of those who do comply and
puts lives at risk.
The meeting aimed to review the current
position on the enforcement of building
regulations and to establish a range of key
priorities to bring about change to benefit
bona fide plumbing and heating installers.
Proceedings commenced with a
consideration of the current position on the
enforcement of building regulations, with the
emphasis being that the purpose of the
meeting was to improve current standards
rather than to replace those already existing.
Identifying the need to improve the
enforcement process, delegates considered
whether inspectors have the required
background knowledge to enforce
regulations and whether systems were in
place to inform customers about a rogue
trader as a route to enforcement.
Discussions then moved on to whether or
not an appetite for change to building
regulations exists within Government. From
a political perspective it requires the industry
to present a strong case for change.
Industry knows that wilfully ignoring
regulations in order to win work
happens. There is also the
issue of the interpretation and
understanding of
regulations, coupled with
the lack of enforcement
supporting regulations,
suggesting that whilst
installers usually have the
best of intentions, bona fide
installers are under pressure to
compete with contractors pricing
for works that are often bending the
rules. Feedback on current trends indicates
that this situation is worsening rather than
improving.
The meeting also included a presentation by
Professor Rudi Klein, CEO of the Specialist
Engineering Contractors’ (SEC) Group.
Beginning by presenting a case for the
refinement of enforcement policy, Professor
Klein posed several key questions to be
considered in achieving this goal. Raising
Neil
Macdonald
the issue of the high cost of enforcement
faced by businesses as a result of the many
different competence schemes, Professor
Klein asked whether one single scheme
could be the key to effective enforcement
and also whether responsibility for
enforcement should be removed from local
authorities in favour of creating one national
enforcement agency. He also asked whether
responsible authorities should be
placed under greater pressure to
deliver on enforcement and
suggested that there needed to
be more high profile
enforcement cases. He
concluded with the suggestion
of joining forces with the
electrical industry in combatting
issues regarding enforcement.
The meeting generated some highly
constructive discussion, which made it
clear that we are not about reducing
standards but improving on the delivery of
current standards. In moving forward we
need to be solution focused in considering
key issues of non-compliance and how to
get the regulations properly enforced. The
group has since started work on a plan of
action with the support of the wider industry.
If you have any feedback or ideas about this
area of work please get in touch;
5
[email protected]
OUTPUT
ICOM NEWS
ICOM
News
As well as setting
performance criteria for
specific products, the Ecodesign
Directive also addresses issues that
can affect the performance of a range
of products. ICOM considers the role of
Lot 33 in setting standards for ‘smart
appliances’.
By now the influence of the Ecodesign
Directive on various aspects of product
performance will have become familiar to
most readers. What has not received as much
coverage, however, is the Directive’s focus on
what are described as ‘horizontal modes or
functions’, such as exhibited by the ‘smart
appliances’ in Lot 33. These are the subject of
a study that began in September 2014 and
will continue for around 2 years.
This study will follow the general framework
required for ‘Energy related products’ before
creating an implementing measure, or Lot, but
will differ in two key aspects.
The first of these is that the studies for most
Lots are product specific; however, the Lot 33
study employs the less common ‘horizontal
modes or functions’ as its criteria. This means
any products within the scope of the
Ecodesign and Energy Labelling Framework
which have ‘smart’ functionality will be studied.
In other words, the definitions, analyses and
policy measures related to this study will be
applicable to all existing and future
appliances.
The second is that the study will consider any
positive environmental impacts generated by
smart appliances – not at the product level but
at the overall energy level.
The study into smart appliances is still in its
early stages and has been split into various
‘Tasks’. Task 1, which defines the scope of Lot
33, was published last year, as were Task 2
‘Economic and Market Analysis’, Task 3
6
Can
appliances be
‘smart’?
‘Users’ and Task 4 ‘Technical
Analyses of Existing Products’.
The next draft reports to be published
are Task 5 ‘Base Cases (environmental and
economic)’, Task 6 ‘Design Options’ and Task 7
‘Scenarios’.
So what is defined as a smart
appliance in Lot 33?
Task 1 defines a smart appliance as an
appliance that supports Demand Response
(DR) by automatically responding to external
stimuli, where the response is a change of the
appliance’s electricity consumption pattern.
This change to the consumption pattern is
referred to as the ‘flexibility’ of the smart
appliance. The DR does not require devices to
either measure or communicate their changes
in energy consumption pattern.
The Lot 33 study focuses on ‘end devices’,
which are appliances that are directly
controlled and can alter their own electricity
consumption, as opposed to devices that
control other appliances or end devices.
This is best illustrated by an example in the
final Task 1 report. Consider a situation where
50,000 houses are served by heat pumps all
linked to a ‘home energy gateway’; if the
central electricity generating body anticipates
a peak load at a certain time but needs to
reduce generating capacity, it can send a
signal to each heat pump requesting they do
not switch on for an hour. If the average load
per house is reduced by 1kW during this time,
there is an overall reduction of 50MW in
required generating capacity, thereby
reducing the environmental impact of starting
up additional power generation units.
Task 2 focuses on the market and trends of
smart appliances, and outlines a significant
expected growth potential, whilst highlighting
that the current population
of existing smart appliances is
rather limited. With regards to heating, Task 2
looks at electric boilers, electric heat pumps
and circulators.
Task 3 deals with the current typical user
behaviour for several types of appliances.
Heating appliances are shown to have a more
cyclic operation pattern than other appliances,
with an increased demand in the morning and
evening. Seasonal changes in operation
patterns are also shown to play a part.
Finally, the Task 4 report focuses on the
technical aspects of various appliance types
and discusses how existing appliances can
best be made DR-enabled, based on their
current operating pattern, with all smart
appliances having communication capabilities
as a must.
There are currently still a number of concerns
about these studies, one of the main ones
being the marked lack of available market data
especially in the HVAC sector. There is also a
general opinion that the Commission needs to
clarify whether its objective is to increase
energy efficiency and reduce carbon
emissions, or to level out peak demands in the
grid. Cost, data security and clarification of
whether requirements will be voluntary or
mandatory are also issues that need to be
addressed.
ICOM is actively monitoring progress in this
area and will be issuing updates as and when
further progress is made. All these task reports
can be found on the dedicated smart
appliances website: http://www.ecosmartappliances.eu
SPRING/SUMMER 2016
Isaac Occhipinti,
Head of External Affairs
Last year, the UK’s solar energy generation
ability grew by 62 per cent. It is pretty clear,
even at a casual glance that solar PV
adoption has been largely driven by
subsidy and strongly affected by the Feedin Tariff (FiT) scheme. As of January 2016,
there were 853,158 FiT commissioned
installations. Of these 98.9 per cent were
solar installations, accounting for 83 per
cent of installed capacity.
That’s almost 844,000 households now
being paid for the electricity they generate,
even when they use it themselves, and any
surplus electricity is being exported to the
grid. And of course they are also saving
money on their electricity bills.
On average a domestic consumer pays
about 15p per unit from their energy
supplier. Solar PV users of course benefit
from free energy, and then export any they
cannot use to the grid, for around 3p per
unit. But they still use energy from the grid at
times when their solar system is not
producing energy, i.e., when the sun isn’t
out.
HWA & MARC NEWS
HWA &
MARC
News
Energy storage is top
priority for HWA
HWA recognise that it makes sense to
maximise all of the energy produced rather
than putting it in the grid and then paying
15p per unit to take it back out. We believe
that people could get more from their solar
PV systems. Consequently one of HWA’s
priorities for 2016 is to explore the UK’s
potential to locally store the energy
generated, using hot water storage as the
mechanism.
Excess electricity can be used to power an
immersion heater and store the energy in the
form of hot water in a cylinder. By directing
surplus energy to the immersion element,
homeowners can utilise up to 100 per cent of
self-generated green energy – even when
they are not at home.
There are now a few systems on the market
which homeowners can connect to their
immersion heater and use to heat domestic
water when there is excess solar-generated
energy available, which would otherwise be
exported to the grid. These units monitor the
amount of electricity generated as well as the
amount that a home is using. When there is a
surplus this energy is diverted into the
immersion heater instead of being exported
to the grid.
The message from HWA is clear; storage of
some sort is essential to harvest renewable
energy, and hot water storage is the only
practical solution.
Trade association membership recognised by
Public Procurement process
Winning local authority contracts for
supply of goods or services is the holy
grail for many businesses. Over the past
few years there have been significant
changes to the public procurement
process brought about by the EU Public
Contracts Directive (2014).
The legislative package in the field of
European public procurement includes
three new directives: the procurement
directive, namely Directive 2014/24/EU on
public procurement, the utilities Directive
2014/25/EU on procurement by entities
operating in the water, energy, transport
and postal services sectors, and for the
first time a directive on the award of
concession contracts, Directive
2014/23/EU.
The European procurement reform aims at
‘simplification and flexibilisation’ of
procurement procedures. In most cases
they require competition. The EU rules
reflect and reinforce the value for money
focus of the Government’s procurement
policy.
All sounds fair and simple?
As with any change there comes
trepidation. But change is a business reality,
so like many other manufacturers seeking to
obtain public procurement contracts,
members of MARC have been closely
monitoring the changes and taking the
necessary steps to ensure they improve
their chances of getting a piece of the
action.
Isaac Occhipinti, Head of External Affairs,
MARC, said;
“With the pressure on local authorities and
other public bodies to make savings, more
and more are using buying groups for their
procurement processes. If manufacturers
want to secure public contracts it is vital that
they are engaged with this process.
Tendering is not just a box-ticking exercise;
it's about selling your services. One of the
biggest hurdles for a business to overcome
is how to differentiate itself in the sales
process. But in the public sector, when so
much of the process is ‘on paper’
companies need to stand out from the
competition.
One way you can achieve this is to have all
relevant industry standards and
accreditations. It takes significant resources
and commitment to get these badges of
excellence, such as membership of a trade
association, but if you're serious about
winning public sector contracts it's a
necessity. It proves to the outside world that
your company is credible. The new
procurement processes recognise the value
of industry membership and accreditations.
This is great news for trade associations and
even better news for their members.”
For membership information please contact
Isaac Occhipinti on 01926 513742.
7
NGV
Network
News
EUA gets 6th Division
Natural Gas Vehicle
Network
Following a
successful tender,
EUA is delighted to
welcome the Natural Gas
Vehicle (NGV) Network as its
sixth division. The NGV
Network represents participants
from across the NGV industry
supply chain that play a role in the
use of gas as a transport fuel,
including network operators,
infrastructure providers, vehicle
manufacturers, fuel providers and
logistics companies.
The network aims to raise awareness of the
benefits of gas as a transport fuel for trucks
and buses, and promotes NGVs as a
transport solution to help lower transport
emissions. The network also works with
Government and other agencies to develop the
framework within which the industry will operate,
all work in which EUA has extensive experience.
The arguments for
switching to gas as a
transport fuel are
compelling. The UK has
to meet its legal
commitment of reducing
greenhouse gas (GHG)
emissions by at least 80
per cent by 2050 as well
as improving air quality. In
addition, the UK has a
shorter term EU commitment to reduce GHG
emissions by 10 per cent across all transportation
fuels by 2020. NGVs offer considerable carbon
emission reductions over diesel. Estimates suggest
that reductions could be as much as 10 to 30 per
cent on a well-to-wheel basis and as 20 per cent of
the total transport sector GHG emissions come
from the UK’s 208,000 HGVs, there is a real
opportunity to tackle the transport sector’s GHG
emissions.
8
SPRING/SUMMER 2016
OUTPUT
NGV NETWORK NEWS
There is a cost saving available with NGVs. Gas
offers a 40 per cent fuel cost saving compared
to diesel, and fuel duty has been fixed at
24.7p/kg until 2024, which means all the
savings won’t be absorbed by increased
taxes. Although NGVs can be more
expensive to buy or convert, the
investment can pay back in 2 to 5 years.
NGV engines can be up to 50 per cent
quieter than diesel engines, leading
to a reduction in noise pollution. This
means larger vehicles, such as
delivery vans and refuse trucks,
could operate earlier in the
morning and later in the
evening without causing
a disturbance.
Currently the transport sector is almost exclusively
fuelled by oil, and natural gas is the only practical
alternative for larger vehicles. The UK currently
imports 55 million tonnes of oil, meaning that
£25 billion is being spent abroad, this could be
significantly reduced by swapping oil for gas. Shale
gas is expected to be the same price as imported
natural gas; however, because shale gas is
produced in the UK, around half of that cost comes
back to the UK in the form of taxes, so the net cost
of shale gas to the UK is only a quarter of imported
oil. Together with helping lower carbon emissions,
these arguments make a strong case for NGVs.
An increasingly comprehensive network of gas
refuelling stations is currently being built. The UK
now has a combination of publically accessible
filling stations and dedicated fuelling depots, some
of which are being shared between operators. The
UK’s largest natural gas filling station has recently
opened on the M6 near junction 28 in Leyland, and
the first major customer signed up to use the facility
is the John Lewis Partnership for the Waitrose
distribution fleet.
The station was built
in close
collaboration with
National Grid and is
connected to
National Grid’s
transmission
network. It has the
capacity to fuel 500
vehicles daily. Also,
Europe’s largest
LNG filling station, DRIFT, has been in operation for
several years near junction 18 on the M1 near
Daventry, and new LNG and Bio-LNG stations are
also opening in strategic locations; the most recent
example is the LNG refuelling station in Huntingdon,
which opened in September 2015.
We now have a good selection of NGVs available in
the UK and across the EU there are over 1.2 million
gas vehicles in operation (both dedicated and dual
fuel). This includes over 21,000 trucks and buses,
of which more than 700 are operating in the UK.
Drivers of NGVs have reacted positively, as they
experience reduced noise levels, less fumes and
an easy refuelling process.
Using the existing high-quality gas pipeline
infrastructure already in place coupled with the
reduced operating costs and lower GHG
emissions, natural gas looks ready to take its rightful
position as the fuel of choice for industrial and
commercial vehicles and EUA will be there to steer
its journey.
For more information visit
www.ngvnetwork.co.uk
Ian
Hughes,
EUA
President
Everybody knows that
we need to be
building new homes.
The Government
has made
numerous pledges
to build more in
recent times and
has set the ambitious
target of building
1 million new homes by
2020; this means a minimum
of 250,000 new homes will need to
be built per year, which is a huge challenge for
the construction industry. But what will the next
generation of homes look like?
PRESIDENT’S COLUMN
carbon technologies to be adopted that could
include a heat network, heat pumps, solar
thermal, hybrid heating, gas absorption heat
pumps and micro-CHP.
So what can we as members do? Is retrofitting,
such as installation of insulation and double
glazing, a sensible and viable option? The
most recent DECC Public Attitudes Tracking
survey suggests that homeowners aren’t
interested in increasing energy efficiency
around the home. Therefore, these new homes
should also be built to the highest levels of
efficiency so as to avoid costly retrofits;
especially since the Government scrapped
recent schemes such as ECO, the Green Deal
to policy over the last year have had a big
effect and it’s now time for the Government to
establish a clear policy framework to support
businesses and homeowners to take action.
In addition, a recent report from The National
Policy for the Built Environment Committee
recommended that the Government should
reverse its decision to do away with the zerocarbon homes requirement and Code for
Sustainable
Homes.
Why do our homes
need to be
sustainable?
While plans to build more homes are very
welcome, and indeed was one of the asks
within the EUA manifesto, the Government
needs to make sure that they are ‘renewable
ready’. Building new homes offers a unique
opportunity to design and build sustainable
developments that make use of all of the
different technologies available to benefit
homeowners. These new properties should
include a hot water cylinder or at the very least
space to install one in the future so that these
new builds are in fact renewable ready.
Currently, hot water cylinders, which heat and
store hot water, are the only practical solution for
turning energy produced off-peak or by
renewable technologies into something useful
and banking it for when it is needed. This will
not only help reduce household energy bills but
also reduce carbon emissions.
A plan to build new homes is also good news
for the heating industry, manufacturers,
contractors and installers alike. However,
Government need to ensure that the heating
systems fitted in these homes are as efficient as
possible; for example, they should include
heating controls installed to help control any
heat generated. And if we’re serious about
tackling fuel poverty and cutting our carbon
emissions then new homes need to be able to
support a low-temperature heating system.
The construction of garden cities is also a
welcome announcement and will provide an
opportunity to build truly sustainable
developments that are free from the usual
barriers of connecting to existing wider
structures. They would allow a mix of low
and the zerocarbon homes
standard.
Despite the
apathy, is there a
way we could
engage homeowners to
carry out home energy
efficiency improvements in our
already established housing stock?
The much anticipated smart meter roll-out
programme, expected to start in late 2016,
plans to install a smart meter into each and
every UK home, showing consumers real time
information on just how much energy is being
used. This could be just the catalyst needed to
reinvigorate energy efficiency among
homeowners.
In a recently published report, the CBI called
on the energy industry to work with
Government in establishing a policy framework
for energy efficiency. In the report the group
discusses the action needed to tackle the
barriers homeowners face in taking up energy
efficiency measures. The report suggests that
the energy industry has an important role to
play in incentivising consumers to consider
energy efficiency measures when undertaking
home improvements. It blamed the 'hassle
factor', the time and effort it takes to find
accurate information or appropriate finance, for
a lack of consumer investment in energy
efficiency of their homes. The report also
suggests that the already mentioned changes
We know
our homes
need to be
sustainable
but what
about our
commercial
buildings? There are
often news stories
reporting of NHS trusts
installing a new renewable technology
leading to improved energy efficiency and
savings on energy bills, which is fantastic
news as the money can then be better spent
on essential care. In addition, a recent report
from the World Green Building Council
(WGBC) claims that retailers can boost their
profits by providing greener healthier stores.
The report suggests that evidence shows
greener healthier retail stores, typically with
high levels of natural light, fresh air and
greenery, are becoming more appealing to
consumers and potentially more profitable
for retailers as well as increasing employee
productivity. The WGBC World Green
Building Trends 2016 survey also recently
confirmed that green building is now a
mainstream concern; the number of green
certified building projects being completed
is continuing to rapidly increase, with the
market doubling every 3 years. The survey
further revealed that the proportion of
building companies planning to secure
green certification for over 60 per cent of
their projects will increase from 18 per cent
to 37 per cent by 2018. So it looks like
building green will be the way of the future.
9
FEATURE: SUSTAINABLE SKILLS
OUTPUT
SPRING/SUMMER 2016
More companies sign up to a new
scheme revolutionising gas
competence management across
the industry
Ensuring that employees are competent and
work safely is the number one priority for all
gas companies. Making sure staff operate to
the highest standards and how they maintain
their gas safety competencies is an essential
part of this.
The Group Competence Scheme (GCS) has
been developed in collaboration with gas
companies and Energy & Utility Skills to offer
an alternative solution for maintaining the
competence standards of employees.
To comply with their responsibilities under the
Health & Safety at Work Act many gas
companies already had existing processes
designed to keep their engineers up to date
and working to current standards. The GCS
was developed in response to a number of
those employers who wanted a robust
scheme that enabled them to use these
systems and processes to demonstrate their
commitment to maintaining a competent
workforce. The change from CORGI to Gas
Safe Register provided a real boost to
achieving this, with the Health and Safety
Executive (HSE) welcoming the introduction
of an alternative approach for the renewal of
Gas Safe competencies.
The Gas Safe Register holds a record of all
engineers deemed competent to work on
specific gas appliances and installations.
Before the GCS was introduced, the only way
that competencies could be renewed every
5 years was via the Accredited Certification
Scheme (ACS) route.
Fully endorsed by the Industry Standards
Setting Body, supported by the UK
Accreditation Service (UKAS) and the HSE,
the GCS is an innovative alternative to ACS. It
is available to businesses with typically more
than 25 engineers.
10
The scheme utilises existing systems and
processes to confirm the competence of Gas
Safe Registered staff. Evidence is collected
from the workplace and other sources to
Training programme to
cater for utility customers
with varying abilities
Receiving a home visit from a utility
company can be intimidating for customers
of varying abilities. Many may struggle to
communicate, for others simply getting to
the door can be a challenge. In the UK, 9.4
million individuals are registered as having
a disability and with the roll-out of smart
meters due later this year Actavo Network
and In Home Solutions, formerly known as
Sierra Support Services Group, has
invested in the utility sector’s first
programme to train field-based engineering
and frontline contact centre teams in
recognising the needs of customers with
varying abilities.
gain a detailed insight into the environment
surrounding employees and forms the basis
for continual assessment, removing the need
for additional assessments. It is also a
sustainable way of managing skills
competence, as engineers are assessed on
the job, reducing down time and the costs of
additional assessments.
Ann-Marie O’Donnell, customer strategy
director at Actavo Network and In Home
Solutions, explains, “We recognised the
need to develop specialist training
schemes and the power of partnering with
specialist organisations representing those
with vulnerabilities. They advised Actavo on
how the training facility could be used in a
way which accurately portrays the
everyday difficulties a customer may face.
British Gas successfully completed a pilot for
the scheme and was the first organisation to
have their GCS certificated in 2015, leading
the way for other organisations to follow suit.
Bob Kerr, Head of HS&E and Compliance,
from British Gas commented: "We are
delighted with the results of the GCS pilot
scheme and are pleased to have a viable
alternative to ACS for registering our
engineers. As we bed the process in, GCS will
become business as usual for British Gas and
we are already experiencing the benefits
amongst our engineer workforce. We have
worked hard to develop our own systems and
processes to ensure our engineers are
competent in all matters of gas safety and the
GCS gives these further recognition. We
would encourage the industry to seriously
consider implementing their own GCS and are
proud to have been involved in leading such a
ground-breaking pilot with Energy & Utility
Skills."
The scheme is proving popular and a number
of businesses across the UK are transferring
to GCS. Following in the footsteps of British
Gas, Aaron Services, part of the Lakehouse
Group, Avanti Gas and DencoHappel are
working towards operating their GCS and are
expecting to be certificated in May 2016.
With just over 250 Gas Safe registered
engineers, Aaron Services are well prepared
for the switch as they operate an internal
comprehensive competence management
approach at present. GCS is a way of formally
capturing the work that is being done and
using it to achieve GCS Certification.
John Posey, Commercial Director, commented:
“The switch is really gathering momentum.
Assessing competence is so important to our
engineers and to us as an organisation. We
need to get it right and with GCS we are
confident we have the best system to do that.”
Avanti Gas, one of the leading national LPG
supply companies in the UK are also
committed to continuous improvement and
development of competence for their
engineers and are preparing to make the
switch to GCS.
Ian McCluskey, HSSE and Engineering
Manager said: “GCS allows our engineers to
demonstrate competence in their normal
working environment which is far more realistic
than an assessment centre and allows them to
be assessed against our existing operating
procedures with which they are familiar. GCS
confirms the continued competence of our
engineers rather than relying on a snapshot
once every 5 years. I am confident this will
deliver long term business benefits for Avanti
Gas.”
Energy & Utility Skills launched GCS in June
2014 as an innovative alternative for gas
employers to renew the Gas Safe Register
competencies of their employees.
Kev Sankar, Commercial Director at Energy
& Utility Skills, commented: “The pilot went
very well so we are now focusing on
creating awareness across the industry,
establishing consistent standards and
proving an alternative to traditional methods
of assessment. It is important to remember
that the scheme is available for businesses
of any size, not just the biggest companies
but medium sized businesses as well. We
are ready to provide guidance and help
businesses implement this alternative
approach.”
The GCS scheme is ideal for companies
like Aaron Services, Avanti Gas and
DencoHappel where there is already a high
level of competence compliance,
something that all responsible businesses
may already be doing. Gas Safe
Registered businesses large and small, all
with very different ways of managing their
businesses, are now seeing how GCS can
work for them; why not join them?
Find out more about GCS at
www.euskills.co.uk/group-competencescheme-gcs or contact
Lucy Ritchie on 07850 203755 or
[email protected]
Actavo’s state-of-the-art training facilities
include a house complete with all working
utilities replicating obstacles and structural
constraints of a typical customer’s home,
thereby enabling interactive training which
surpasses role-play.
The programme centres on our ability to
recognise individual customer needs and
subsequently do whatever we can to make
customers feel at ease. Knowledge and
training are the key to success here. Give
your frontline team the skills they need to
help make a home visit go well and you’ll
be amazed with the ingenious ways they
find to overcome formidable challenges for
customers. The programme gives our field
engineers new life skills and, in turn, a
certainty that they have delivered service
excellence for customers facing challenges on a daily basis.”
The programme helps engineers to better
consider customers with a variety of needs
such as the blind
and deaf, elderly,
parents with
young children,
wheelchair
users or those
with other
mobility issues.
Tailored exercises
and training now
enables engineers to
learn how to sympathetically
and effectively meet the requirements of all
individuals, giving field service teams
confidence to develop and maintain
superior customer–engineer trust.
Ann-Marie
O’Donnell
Engineers can practice different methods
until they are confident in using them
during real home visits and use a blend of
theory, practice and interactive exercises.
The aim is that engineers are confident in
transferring theory-based learning into
real-time practice before applying what’s
learned for actual home visits.
The methods covered in the programme
include reading basic sign and body
language signals which are key for
interacting with hard-of-hearing customers.
Engineers also appreciate
the need to agree where
new equipment should be
located before installation
and know the importance of
not moving existing furniture
during a visit for the visuallyimpaired whilst still
communicating in a clear,
concise yet friendly manner
at all times.
Understanding what constitutes superior
service to meet the needs of the customer
is what differentiates service delivery
partners. Simply meeting customer
expectations doesn’t ‘cut it’ with measures
of satisfaction and experience such as Net
Promoter Score (NPS).
Actavo’s intention to continue to invest in
the programme is supported by its
evaluation using NPS, which measures
likely recommendation from customers
based on actual service experience.
Ann-Marie O’Donnell concluded, “We want
to surpass our customer’s needs and
wants and this starts with understanding
what constitutes superior service and ends
with customers trusting your business
more than your competitors.”
11
OUTPUT
FEATURE: SUSTAINABLE SKILLS
strategy
Leading
voice
time
business
people
performance
background
personal
opinion
speak
growth
words
comment
viewpoint feedback
answers
In this issue OUTPUT hears from
Yasmin Damree-Ralph
the Equality and Diversity officer for JTL to learn more
about the JTL Ambassador scheme
What does your career history allow
you to bring to your current role?
Yasmin has over 15 years’
experience in equality and
diversity. She has worked in
the public, private and
voluntary/third sectors, developing
policies and strategies for implementing
equality and diversity into the core business.
She has delivered equality, diversity and
inclusion training to various organisations
across England, ranging from local
authorities to small charities, and delivered
bespoke training in consultation with clients’
needs. She has produced a short training film
for learners on unacceptable behaviour and
has designed equality and diversity training
for apprentices.
Yasmin is currently the Equality and Diversity
Officer for JTL, working in the Building
Services Engineering Sector, here she has
embedded equality and diversity practices
throughout the organisation, developing
processes, procedures and practices to
ensure that staff and learners have a robust
mechanism for accessing support,
information and guidance. She has
introduced JTL’s Single Equality Scheme,
managing and overseeing projects to
encourage under-represented groups into
apprenticeships and gaining trade skills. She
is currently managing the Apprentice
Ambassador Initiative which was launched in
July 2013 and is also part of the Quality
Improvement Team, which oversees
the business processes and needs.
12
I was an Equality and Diversity Consultant
prior to joining JTL in 2007, working with many
public sector organisations on addressing
issues affecting minority groups. All good
experience for this more dedicated role at JTL.
How do you ensure that you stay
current?
Regular training courses, conferences and the
like, and constant updates and discussions
through our professional body the IEDP -Institute of Equality and Diversity
Professionals, in which I take a leading role.
What do you do differently and bring
to the organisation?
It’s actually quite rare for the role I have to be a
dedicated one – it’s often tacked on to another
job just as a range of additional
responsibilities, so I am fortunate to be able to
dedicate my whole working life time to equality
and diversity. I’m lucky that JTL see the role as
important enough to have a dedicated officer
managing it within the business.
It allows me to understand the law and how it
relates to the issues, to be proactive in the role
rather than reactive which would be the case if
it was one of several areas of work for which I
was responsible, and it allows me to bring
these issues as mainstream ones to
the management of the JTL business.
What was the last thing you changed
your mind about?
I don’t tend to change my mind about things.
If you research issues properly you tend to
find a stance that you feel comfortable with
and stay there.
If you woke up and had 2,000
unread emails and could only
answer 300 of them how would you
choose which ones to answer?
I’d read the first line or two in the subject line
and if it didn’t have anything of value I’d pop
it in my delete box or flag them as deal with
later, and work through the priority emails.
What should we be doing to help
avoid future skills shortages?
We should be training more and more
people, engaging with more and more young
people and teaching them real skills that are
valuable in today’s world. We need to
educate young people and parents that we
desperately need quality young people to be
taught practical skills – going to university
and more academic skills may be right for
many young people but for many more it’s
not. They need to be allowed to follow the
right path for them which may well be to take
an apprenticeship that prepares them for a
trade and a fulfilling career in something like
electrical or plumbing, the areas that JTL
specialises in delivering into the workforce.
There is little point in delivering huge
numbers of young people with, for example,
media degrees when there are no jobs for
them to do!
What can the engineering sector do
to attract young talent (and
specifically more women) to it?
More of what we do as a business at JTL!
Provide quality training opportunities that are
attractive to young people who do not want
to continue in academic pursuits and who
LEADING VOICE: JTL
SPRING/SUMMER 2016
prefer the lure of practical training that will
open doors for worthwhile lifelong careers,
without the burden of huge student debt to
pay off in the future.
University or an apprenticeship?
What advice would you give to a
young person facing this choice?
University is the right path for a lot of young
people. But equally for many more it isn’t. We
have to continue to develop the awareness
that university isn’t for bright kids and
apprenticeships are for less able young
people. We attract a large proportion of
extremely able young people who simply
can’t face university. Parents, teachers and
even careers advisers need to become more
aware and more open minded to the practical
opportunities that may be right for their young
people. Simply driving young people to
university as the ‘obvious’ choice is doing
many of them and the universities no favours
at all.
Tell us a little about the JTL
Ambassador Scheme?
We who work in the Building Services
Engineering sector know that whilst it is
overwhelmingly male dominated, it doesn’t
need to be. We have a large number of very
able young women who have qualified or who
are currently taking their apprenticeships with
a view to becoming an electrician, a plumber,
a heating and air conditioning
installer or who work in engineering
“I never
imagined
being a
plumber”,
says Gina...
Gina Mann, a plumber, is one of JTL’s
newest Ambassadors, joining the now 22strong group of young women in 2016.
She works alongside her fellow
Ambassadors to spread the word about
the opportunities that exist for young
women in the Building Services
Engineering sector.
Gina is 29 years old and lives in
Faversham in Kent with her 6 year old
daughter, Loki.
When she left school, Gina was
unsure what career she wished to
pursue and worked in various roles,
including waitressing and running
a lively rugby club. Becoming a
maintenance. And the women are every bit as
good at these jobs as their male counterparts!
They do have to overcome the initial concerns
about working in what many see as a ‘man’s
world’ but once they have addressed this, most
women report back that far from being a
negative, their gender is seen as a positive, by
employers and fellow workers. The important
thing for women who consider taking
apprenticeships in these sectors is to have
good role models, women who have done it
before and who are willing to help them to see
beyond the initial issues. I devised the
Ambassador programme at JTL to encourage
women who are already in the sectors to work
with us to encourage other young women to
consider the options available to them. And it’s
working. In the first 10 months of 2015 we had
782 female applicants for apprenticeships in
the Building Services Engineering sector – far
more than we’ve ever had before!
With a new Government in place, do
you have any specific asks in terms of
support for apprenticeships?
Resources – which are clearly in short supply –
to help educate young people, their parents
and teachers about apprenticeships and their
value to the young people and the country. In
many cases there is now equality between
university study and apprenticeships.
single parent at 23 gave
Gina the impetus she needed
to make some changes and led
to her enrolling on a plumbing
apprenticeship in 2014 in a bid
to build a better standard of living
for herself and her daughter.
She is now in the second year of her
course, studying for an NVQ Level 2
Diploma, working 4 days a week on the job
with Swale Heating and spending the
remaining day at Canterbury College. An
average working day sees Gina preparing
sites, installing pipework, radiators and
valves and carrying out general repairs and
maintenance.
Gina says: “If you had asked me 13 years
ago what I would be doing as a profession I
would never in a million years have thought I
would be working within the plumbing
industry. However, my perceptions have
been proved wrong and the opportunity to
take on an apprenticeship has been a
positive one for me – it’s a great route to a
practical qualification and it also allows you
to gain experience at the same time.
“There are other benefits too. I’ve matured
and become more reflective since I started
as an apprentice. I’ve become really
motivated and, above all, the social
experience of dealing with various
professionals and clients has improved my
They need to look at and address the barriers
to access to apprenticeships for many young
people and make it possible, particularly for
those from challenging backgrounds, to
access these quality work-based training
opportunities. And we could do without worthy
individuals discrediting apprenticeships with
general comments about their value! Not every
training provider is as competent as JTL I
appreciate, but to make broad brush
statements criticising quality is unfair and very
negative for those of us who strive for quality.
What do you think the future holds for
apprenticeships and the JTL
Ambassador Scheme?
I think the Government and all other parties are
very positive about apprenticeships in general
terms. It’s just important that they all recognise
the need for quality as well as quantity. The JTL
Ambassador scheme will go from strength to
strength and as well as trying to attract more
young women to these sectors we will in future
be addressing the same scheme to attract
more applicants from the black and ethnic
minority groups and then other groups as well.
It will simply grow and become more
important year on year.
confidence
– so much so that I’m now
a JTL Ambassador, with a skill that I
previously thought was far beyond
my reach and of which I’m really
proud.”
Gina’s apprenticeship is
ongoing and she hopes to
continue to NVQ Level 3 and
beyond. She’s interested in
gaining experience in gas work,
as well as tutoring and potentially
running her own business.
There have been some challenges along
the way for Gina too. Sometimes she’s
struggled with long hours and she’s had to
build up her physical strength – as she
says, “carrying water tanks takes beef!”
She is still enjoying the reactions she
receives from some clients when she
arrives at their homes – they’re not always
expecting to see a female plumber but
she reports that the feedback and
reactions have been really positive.
In Gina’s own words: “An apprenticeship
is hard but it’s rewarding and it gives you
direction and focus – one thing I wish I
had back when I was younger.
Apprenticeships in the construction
industry in particular are mentally and
physically challenging but they are well
suited to anyone who wants a flavour of
what it means to be a professional in your
chosen industry. You can tap into a
valuable source of support too on the way
to gaining professional qualifications
of your own”.
13
FEATURE: STREET WORKS
OUTPUT
Amey, who have a 10-year strategic
partnership with Staffordshire County
Council, have moved one step closer to
solving these challenges by introducing a
smart city platform that will cleverly
coordinate infrastructure projects to
reduce disruption, mitigate adverse
environmental impacts and improve the
sustainability and quality of works.
14
The new 18-month collaborative project
known as the ‘Staffordshire Heineken
Project’ (named after the iconic advert for
Heineken beer where we see utility
companies collaborating to share the
same site) will see seven partners Amey,
Staffordshire County Council, CSC,
Staffordshire University, Elgin, Future Cities
Catapult and Tenshi design, prototype,
develop and trial a new spatial planning
service with support from non-funded utility
companies.
The smart city platform from lead
technology partner CSC allows for the
analysis of a diverse set of data sources
including future plans and maintenance
information and presents the results on a
map to allow the planners to see the
context in which the works will be carried
out. The platform will highlight where it
thinks opportunities for joint works could
be, allowing the planners to scale the
number of delivered joint works beyond
what can be achieved manually.
Once the platform is in place, Amey will
work with Staffordshire County Council to
explore how the social, environmental,
economic and infrastructure data it
contains can be used to better inform the
Council’s own decision-making and
planning; and Tenshi will run an SME
engagement programme helping local
small businesses and innovators take
advantage of this new resource to support
Staffordshire’s information economy. In this
way it is hoped that the platform will
support ‘smart communities’ in
Staffordshire, not just smart infrastructure.
Richard Nickson from Elgin, the producers
of ‘roadworks.org’, the national roadworks
database, will be supporting the project
with their web service driven applications.
He said:
“Providing clear, authoritative data on our
intuitive and portable platform delivers
information seamlessly either directly to
customers through the roadworks.org
HOUSE
View
The benefits of
cost efficient,
collaborative
and streamlined
street works
As the population of cities and places
continues to grow, so too do the demands
placed on local infrastructure. In a time of
austerity, local authorities and their service
providers are facing the growing challenge
of maintaining the quality and lifespan of
the highway, as well as accommodating
the increasing volume of telecoms and
utility company works required to satisfy
citizen needs. According to
roadworks.org, during 2015 details on
2,336,569 roadworks were completed with
utilities accounting for 67 per cent of these.
VIEW FROM THE
SPRING/SUMMER 2016
from
the
but more difficult for
the retrofitting of
existing stock. The
CCC itself has
previously suggested that
the answer might be to go
all-electric – to replace our
boilers and gas networks with
domestic electrical heating, and with
ground and air source heat pumps.
However, their ability to take on the
massive load is coming into question and
the load range on a daily and seasonal
basis for domestic and commercial
heating would mean that an enormous
investment in additional low carbon
electricity generation would be required to
provide the necessary capacity and backup. And what about the position of our gas
networks and boiler installations: would we
really junk all of them within a couple of
decades to go all-electric? It certainly
sounds an improbable task.
House
By Alan Whitehead MP
portal, or, via our API service, and in doing
so holds the potential to catapult the street
works sector towards real-time
management and communication of
potential disruptions, whilst powering a
revolution in longer-term planning through
collaboration and joint working. We are
really excited by the opportunity to
contribute to this ‘smart city’ project.”
As part of the project, the Future Cities
Catapult will be leading a research stream
which will deliver an economics white
paper and further research to inform how to
make this collaborate environment the
norm, rather than the exception.
Rick Robinson IT Director, Smart Data and
Technology from Amey said:
“By combining cross-industry collaborative
working with smart technology we can truly
revolutionise the way works are
programmed across the infrastructure
network. Maintaining the physical highways
network hasn’t changed much over the last
decade, however, our ability to access
analytics and data is allowing us to
profoundly change the services we deliver,
providing economic, environmental and
social benefits to our clients and end users.”
Works on the highway are undertaken to
allow the general public to receive essential
services such as electricity, gas water and
communications as well as ensuring the
network remains fit for purpose. The
Staffordshire Heineken project has
identified a clear opportunity to deliver
repairs and improvements in a more cost
efficient, collaborative and streamlined way,
which positively impacts the economy,
environment and improves citizen
experience for the residents of
Staffordshire.
Here’s a conundrum.
In the Fifth Carbon
Budget (for
2028–2032), the
Committee on
Climate
Change says
that we’re
going to have to
be using far less
gas in our energy
systems if we hope to
achieve our climate change
targets. The Committee envisages the
power sector producing less than 100g
CO2 emissions per kilowatt hour: present
gas-fired power stations come in at about
350–400g. But that prospect is not
looking good currently, with the
Government apparently determined to
build many new gas-fired power stations
to fill the gap left by coal coming off the
system in 2025. A danger could be that
such stations, in order to make their own
investment back, will have to continue to
produce gas-fired power for 40 years –
way past the point at which the
Committee suggests that we should be
on a downward curve on gas, let alone
continuing with unabated coal.
But then there’s the other part of the
conundrum: gas in our domestic and
commercial heating systems, which
constitutes 50 per cent of our overall use.
How can we feasibly decarbonise the
boilers, domestic and commercial, that
provide most of our heat? Some ground
can be made up by district heating
schemes, though this route has important
but limited application, certainly in terms
of where suitable heat loads are to make
CHP and district heating viable. Besides,
you often have to start from scratch on
new heat networks; good for new-build
Perhaps with a more careful analysis of the
components we’ll need for power
generation we can avoid locking ourselves
into a high carbon, gas-fuelled future, but
the decarbonisation conundrum seems to
remain firmly seated on heat. However, I
think that quietly, and with far less attention
and resource than it merits, at least a
partial answer (and we know by now that
there are no ‘silver bullet’ solutions for low
carbon energy) is shaping up in the form of
green gas. That is, instead of ripping out all
our networks and boilers, we start looking
at how to refuel them more sustainably.
‘Green gas,’ after all, has, in one form or
another, been with us for some time.
Hydrogen was a substantial component
(up to about 30 per cent) of ‘town gas’
supplied to every household pre-natural
gas. And natural gas is essentially just
methane, substitutable at least in part by
biomethane produced from anaerobic
digestion of waste material and from
energy crops. Biomethane, with a little
cleaning-up, can essentially be injected
into the gas mains as they stand, or bottled
and used off-grid where necessary.
Indeed, with little fanfare, some 50
anaerobic digestion plants are now
actually, or in the process of, injecting
biogas into the grid, accounting for close
to 5 per cent of gas supplies for heat.
All of this is certainly not a magic bullet.
Biomethane is presently substantially
constricted by the amount of feedstock
that could be put to work producing it,
although some newer techniques such as
Ecotricity’s proposed ‘grass mills’ may
extend the feedstock range further, but let’s
say, a ceiling of about 15 per cent of gas
for heat might be reasonably easily
achieved. Hydrogen, on the other hand,
probably has less constraint on what can
be produced. In the longer term,
substantial production could be achieved
through using surplus electricity produced
by generators that would otherwise have to
switch off due to system constraints – for
electrolysis of water for hydrogen
manufacture or more long term, as a byproduct of carbon capture and storage.
But hydrogen can only be injected directly
into existing mains systems (to about 5 per
cent of supply) without necessitating a refit
of existing boilers and mains. But then,
what about running local mains systems on
hydrogen? Experiments into how local
systems might be run on far higher mixes
of hydrogen and methane are currently
under way: running local ring networks
largely on hydrogen is certainly a feasible
proposition.
So no one size fits all solution, but perhaps
with a combination of the contribution that
CHP and district heating can make,
alongside direct injection and adaption
involving biomethane and hydrogen, a
realistic alternative route to the substantial
decarbonisation of heat can be charted.
This will take time, because whilst we know
the destination, the route remains clouded
in uncertainty and in possible solutions
that, on analysis, pose more problems than
they solve. Nevertheless, biogas as an
alternative decarbonising agent for heat,
has, in my view a bright future ahead of it.
One final thought: gas in boilers is already
far more carbon-efficient than its
counterpart in electricity production:
estimates put it at half the intensity, partly
because of the advances made in boiler
efficiency. Put the various ’10 per cent’
solutions that I have outlined together with
that thought; and maybe we’re not too far
away…
15
OUTPUT
FEATURE: SUSTAINABILITY PRESPECTIVES
Sustainability
perspectives
SPRING/SUMMER 2016
A university’s
approach to
sustainability
Sustainability is something that makes up part of our daily lives, but how
do various organisations make sure they meet their sustainability targets?
Here OUTPUT gathers together different perspectives on sustainability.
First, Mike Foster talks us through EUA’s take on how a small
organisation can make a contribution. Opposite, we hear from the
sustainability team from Coventry University to learn about how a
centre of learning tackles sustainability. Finally, Jonathan Garrett,
Director, CSR at Jaguar Land Rover, tells us how a global brand
approaches sustainability.
EUA’s green credentials
The University currently has one operational
300KW biomass boiler located in the
BREEAM excellent rated Engineering and
Computing building which is used to heat the
building and helps to save 40,000kgCO2/year.
Tell us a little about ‘The Carbon
Challenge’; how does this help to
engage staff and students?
The Carbon Challenge is an award winning
completely self-funding competition which
encourages a healthy rivalry to be the
‘greenest’ between the University’s various
campus faculties. It has resulted in huge
savings in carbon, increased recycling rates
and better space utilisation. There has also
been a large increase in the transparency of
sustainable initiatives and projects across the
University being reported, resulting in
strengthened links between faculties and the
Environment Team. The scheme relies on a
network of submeters which monitors each
campus building for changes in electrical
consumption. Over the 7 year period from the
beginning of the Carbon Challenge, the
scheme has saved in excess of 1,940 tonnes
of CO2 and financial savings in excess of
In a previous role, I saw first hand the impact melting glacial lakes
in the Himalayas have downstream on some of the poorest
people in the world; the plight of families in Bangladesh trying
to make a living on flood-prone low lying land and I’ve
worked for the charity WaterAid providing clean water to
millions. So I take climate change and sustainability
seriously. And as CEO of EUA, I’m determined to do my bit
with our organisation – walk the walk, not just talk the talk.
Mike
Foster
One of the first things I did as CEO was to change our tea, coffee
and biscuits to Fairtrade products only. The rationale of Fairtrade is
simple, and it isn’t simply charity. If farmers growing coffee, tea and
cocoa beans cannot get a fair price for their work then they will
simply give up and like so many thousands move to urban centres
to earn a living. Then who will grow the crops? And with lower
supply, any economist will vouch that prices go up. So Fairtrade is
partly self-interest, partly an ethical choice or what I call
“enlightened self-interest”.
This is the logic I applied when EUA became one of the first
organisations in the energy industry to become a Living Wage
employer. Little did I know then, that the Government would
take steps to encourage what they now call a National Living
Wage. I also wanted to send a signal on behalf of the smaller
members of EUA, by signing up to the BIS recognised
Prompt Payment Code. This is designed to protect the
cash flows of small businesses and I’m more than happy
to ensure our suppliers are paid on time.
16
How does a
centre of learning
approach its
sustainability? Is it
different to big
business? To find
out OUTPUT hears
from Selina Fletcher,
Sustainability
Manager, and Jenny
Forsyth, Carbon and
Environment
Coordinator, from the
Sustainability Team at
Coventry University
As we are in the energy business, it is right we do our bit
in this field. At the start of the year, we had solar PV
panels installed on the roof at Camden House. We are
doing our bit to reduce carbon emissions, but we are
Tell us about your
also achieving a return many times greater than the
sustainability
targets for
cost of capital. So good for the bottom line too. In our
2016?
reception you will also see our Display Energy
With a large staff and student
Certificate. Government has been slow in forcing
population and owning significant real
public bodies to display theirs, but what better way
estate, Coventry University has an
of raising awareness of energy use for both users
important responsibility to minimise the
and managers of buildings? If this means our
environmental impacts of its activities. In
members get more business, as awareness
order to meet this, we have the following
grows and greater levels of energy efficiency
are demanded, then who is going to complain?
sustainability targets for 2016:
• Achieve a 20 per cent reduction in carbon
emissions per student from the 2005/06
baseline.
• Maintain an 80 per cent recycling rate.
• Maintain the ISO 14001 accreditation and
commence implementation of ISO 50001.
• Achieve Fairtrade accreditation.
• Deliver and grow community engagement
through encouragement of recycling and
donation of goods to local charities.
• Increase uptake of cycling and car sharing
for staff and students commuting to the
University.
• Build inclusivity in the Responsible Futures
programme aimed at embedding
sustainability in the curriculum and maintain
the NUS Responsible Futures kitemark.
• Achieve BREEAM excellent rating for the
new Science and Health building.
What measures do you intend to
take to meet these targets?
Many of the targets will involve ensuring we
have buy-in from the relevant departments,
staff and students across campus. We work
closely with different groups from across the
University and we also hold regular
engagement events such as our annual
Green Week to encourage people to get
involved.
How will you measure success?
We track progress against KPIs on a monthly
or quarterly basis to ensure we are on track to
achieve our targets. Other monitoring
methods include attaining accreditations for
relevant standards.
What do you think the
Government needs to do to help
universities meet sustainability
targets?
Universities are currently in the unique
position of being at the forefront of driving the
sustainability agenda; through the beneficial
research and partnerships we create and
their great international reach. Students are
our future leaders and the values and ideas
they develop whilst studying at university will
be taken with them into the future world. We
look to the Government to support the
University in ensuring sustainability remains
high on the agenda.
The
sustainability
team from
Coventry
University
Tell us a little about your CHP and
biomass infrastructure? How
does this help the university
reduce carbon emissions
The University’s existing network of Combined
Heat and Power infrastructure consists of
decentralised CHP engines. These generate
and supply heat and power through
cogeneration, and along with a campus heat
distribution network, make a significant
positive contribution to reducing the
University’s carbon emissions. To achieve our
carbon reduction targets we are currently
looking at the implementation of a long term
decentralised energy strategy to include
refurbishment of the University’s existing CHPs
and potential for its expansion and
interconnectivity. The refurbishment of the
Charles Ward energy centre for instance has
led to a 15 per cent improvement in system
efficiency reducing carbon emissions. As
further systems are upgraded additional
energy and carbon savings are anticipated.
£300,000. The size of the savings made is still
significant year on year without any capital
expenditure needed on new buildings or
technology. A network of energy champions
in each building administers the management
and promotion of the scheme, empowering
students and staff to take responsibility for
their own actions on the environment.
If you could ask students to do
three things to help achieve your
sustainability goals what would
they be?
• Recycle absolutely everything they can and
help us maintain and improve upon our 80
per cent target.
• Consider how sustainable their method of
transport is to the University and take
advantage of all the different sustainable
travel options which we offer.
• Get involved in the sustainability agenda
and think about your carbon footprint.
17
OUTPUT
FEATURE: SUSTAINABILITY PERSPECTIVES
In the energy industry
we’re often told we
can learn many
lessons from car
manufacturers,
so OUTPUT
hears from
Jonathan
Garrett,
Director, CSR at
Jaguar Land
Rover, to see how
the leading
manufacturer and world
renowned brand approaches
sustainability
Jonathan
Garrett
delivering “Experiences our customers love,
for life”. Our customers have high
expectations so we simply have to lead in
our field, through our great products, in the
experiences customers have around them,
and in playing a positive role in strengthening
the societies and environment around us.
• For Jaguar Land Rover to succeed over
generations, not just years, we need to
understand and plan for a world that is
different.
• Our view is that the world around us is
changing and this will have profound
implications for all types and sizes of
organisations. Significant changes will
occur over the next 30 years. The world’s
population will grow to 9 billion by 2050,
75 per cent of whom will live in cities.
This will have profound impacts on
infrastructure, congestion, pollution and
control on cars.
positive impact on society through
‘Environmental Innovation’.
By 2020, we will achieve the following
‘Environmental Innovation’ key objectives:
• Reduce water use by 30 per cent per vehicle
produced.
• Achieve carbon neutral operations through
energy saving projects and carbon offsetting.
• Send zero waste to landfill across our sites by
treating waste as a resource.
• Maintain operational CO2 emissions at 30 per
cent lower than 2007 baseline and emissions
from in-bound and out-bound logistics at
0.39 tonnes per vehicle despite significant
global growth in vehicle volumes.
• Be amongst industry leaders for tailpipe CO2
emissions, fuel economy and cost of
ownership by 2020.
• Create opportunities for 12 million people
through our Global CSR programme
The UK’s
Largest Rooftop Solar
Panel Array At Its Engine
Manufacturing
Centre
Range Rover
Hybrid Models
Take On Epic
'Silk Trail'
To India
SPRING/SUMMER 2016
the regulatory landscape, as long as this is not
at the expense of increased costs and
reduced industry competitiveness.
We would also like to see a greater focus on
rewarding innovative new energy efficiency
projects and there should be greater flexibility
around the definition of qualifying assets in
order to further boost business investment.
Providing R&D support for closed-loop
recycling processes would similarly help to
accelerate advances towards a more
sustainable, circular economy.
What role does innovation play in
sustainability?
Innovation is a critical element in sustainability.
So important in fact that Environmental
Innovation is one of three passions in our
business strategy.
CO2 emissions of just 99g/km. Land Rover’s
world’s first luxury diesel SUV Range Rover and
Range Rover Sport hybrids are 400kg lighter
and achieve 26 per cent lower CO2 emissions
than the outgoing models.
We have developed a closed-loop recycling
process for aluminium and created a special
alloy through the REALCAR innovation project
(RC 5754) that is capable of taking high
recycled content. In 2015, we captured over
40,000 tonnes of press shop aluminium scrap
and returned it to our supplier Novelis for
reuse. Recycling aluminium requires 95 per
cent less energy in production relative to
primary aluminium therefore we saved
400,000 tonnes of manufacturing CO2
emissions compared to using primary/virgin
aluminium (roughly the equivalent of the
operational carbon footprint of our UK
manufacturing operations). During 2016, we
will continue our research to increase the
from one part of the life cycle to another. This
means addressing supply chain impacts, our
own operations and the use of the product by the
customer.
If you could ask employees to do three
things to help achieve your sustainability
goals what would they be?
• To deliver breakthrough thinking in sustainability,
we have to step outside of our comfort zones
and work more collaboratively. This means
finding new ways of working, identifying
colleagues in other departments who can add
value and thinking widely to engage the right
person at the beginning of a project or task.
• Reduce your own footprint. If we all make small
changes, they soon add up to a big difference
so play your part to save energy and resources.
For example, some of our employees recently
participated in a ‘Better Miles’ pilot and were
challenged to change their driving style to
achieve the lowest emissions possible.
The new Jaguar XE:
Aluminium-intensive
monocoque -- the first
in the class
Pioneering
Low And Zero
Emissions
Powertrain
Research
Sustainability lessons we can learn from the car industry
About Jaguar Land Rover
• Jaguar Land Rover is the UK’s largest
automotive manufacturing business, built
around two iconic British car brands – Land
Rover, the world’s leading manufacturer of
premium all-terrain vehicles and Jaguar, one
of the world’s premier luxury sports saloon
and sports car marques.
• The company achieved global sales of
487,065 vehicles in 2015, nearly a third of all
cars produced in this country. Sales have
more than doubled since 2009.
• The company has undergone a remarkable
transformation over the past 5 years, trebling
revenues, doubling profits and doubling its
workforce, taking on 20,000 new hires.
• In the Financial Year to March 2017 alone,
the company will invest over £3 billion in new
product creation and capital expenditure,
making it the UK’s number one R&D investor
in the advanced manufacturing sector.
18
View on sustainability
• Jaguar Land Rover took a long hard look at
its business and the world around it, and
created its Blueprint for Lasting Success, in
effect our strategy for a truly sustainable
business. Our purpose is focused on
Consumers are also changing, looking to
rent and pay as you go rather than car
ownership. This all means there will be
transport innovation. Jaguar Land Rover is
conducting autonomous driving trials
around its base in the West Midlands.
• To remain successful in the long term, our
business needs to evolve. Not only are we
developing the next generation of ultra-low
CO2 vehicles, we are examining what
premium mobility services our customers
will need in this changing world. As
demonstrated in Paris at COP21, efforts to
tackle our changing climate will only
intensify. New business models built
around the circular economy will help
innovative companies survive and thrive.
Tell us about your sustainability
targets for 2016? What measures do
you intend to take to meet these
targets?
Jaguar Land Rover’s ambition is to achieve
long-term responsible business growth by
placing sustainability at the heart of our
business strategy. We will do this by
reducing the environmental impact of our
products and operations and making a
Jaguar Land Rover will invest more than
£3 billion on new product creation and capital
expenditure in the year to March 2017,
including the development of new technologies
and innovations which will reduce the
environmental impacts of our products and
manufacturing operations.
We’re driving energy efficiency improvements,
investing in recycling and the generation and
use of renewable energy at our UK facilities.
How will you measure success?
We measure success through KPIs on our
balanced scorecard at a corporate and
functional level. In addition, we use our
annual employee engagement survey
(PULSE) to listen to our staff and what they
think of our progress in delivering our vision
for environmental innovation.
What do you think Government need to
do to help businesses meet sustainability
targets?
Retaining the current approach to Climate
Change Agreement delivers the right incentives
for businesses to make clean energy
investments. We welcome the Treasury’s
energy efficiency review and desire to simplify
In order to remain commercially successful
over the long term, we need to push the
boundaries on Environmental Innovation, in
terms of our products, our operations and
how we engage with the communities of
which we are part, around the world.
Over the past 5 years, Jaguar Land Rover has
invested £11 billion to transform its business,
delivering new lower CO2 emitting vehicles
and more efficient manufacturing facilities in
the UK.
How do you make sure you remain a
sustainable and industry leading
manufacturer?
We take a long-term view to identify megatrends affecting the automotive sector and the
world we are part of which helps us to identify
the critical areas to focus on in our
sustainability roadmap.
We’ve invested £11 billion in R&D over the
past 5 years which has helped us reduce
average CO2 emissions from our EU fleet by
25 per cent since 2007. For example, the
lightweight Jaguar XE body is over 75 per cent
aluminium content and delivers best in class
recycled aluminium content in our cars from 50
to 75 per cent through the use of postconsumer waste such as drinks cans.
• Challenge thinking and innovate. Dare to try
and actively challenge current thinking and
practices to find a more sustainable solution.
What can the energy industry learn from
car manufacturers regarding
sustainability?
Jaguar Land Rover believe that delivering
nine billion sustainable lifestyles by 2050 is
the greatest challenge facing society. We
don’t have all the answers but urge all
businesses, Governments and academia to
come on the journey with us and other
liked minded organisations to find those
innovations and breakthroughs. We call
this the Big Boardroom Agenda. To find out
more go to:
Partnering with suppliers, academia and
research bodies is critical in delivering
breakthrough sustainability strategies such as
REALCAR. High levels of teamwork, leadership
and expertise are needed across the value
chain to re-engineer how things are done to
reduce costs and environmental impact.
Engage all parts of business in this innovation
challenge – not just the designers and
engineers but the marketeers, HR, finance,
procurement, communications and
manufacturing teams as well. This requires
continual effort through training, e-learning,
experiential learning, awards/recognition and
communications campaigns.
Our detailed understanding of CO2 impacts of
the product life cycle, from cradle-to-grave, has
enabled us to deliver significant reductions in
CO2 over the lifecycle, not just shift emissions
sustainablebusiness.bitc.org.uk/bigboardroom-agenda
See Jaguar Land Rover’s latest
Sustainability Report:
www.jaguarlandrover.com/gl/en/responsi
ble-business/performance-and-reporting
19
OUTPUT
FEATURE: SUSTAINABILITY
SPRING/SUMMER 2016
UTILITY METERING 2016
U T I L I T Y
29th September 2016
The Vox Conference Centre,
Resorts World, Birmingham
Bio-LPG: the
off-grid fuel of the future
Building on a proven solution
A recent report from National Grid revealed
that half of the UK’s current energy
consumption is used to provide heat related
services in building and industry, and of this
two-thirds is provided by natural gas. For offgrid applications, natural gas is not an option,
and so the need for efficient and clean
energy has never been greater.
LPG is currently the lowest carbon emitting
fossil fuel available on the market, emitting
11.7 per cent less CO2 per kWh than oil. It is
extensively used in domestic applications
such as cooking and heating, as an
autogas/dual-fuel and in commercial
applications, such as space heating and
process heating. A gas at room
temperature that can be converted
20
2 0 1 6
T H E L E A D I N G M E T E R I N G S U P P LY
CHAIN CONFERENCE OF THE YEAR
Mark Cleaver,
Bio-LPG Manager,
Calor
The conversation around energy policy is an
ongoing hot topic for businesses in the UK,
particularly on the issue of sustainability. For
decision makers concerned about carbon
dioxide and other harmful emissions, LPG
(liquefied petroleum gas) has long been the
most logical energy choice for organisations
operating off-grid. Now, bio-LPG – also
known as biopropane – offers an even
cleaner solution. Mark Cleaver, Bio-LPG
Manager at Calor, explains why it looks set to
be the undisputed fuel of choice for those
looking to reduce carbon emissions and
meet sustainability targets.
M E T E R I N G
into a liquid through pressurisation, LPG is
easy to transport and store, making it an
increasingly popular choice for off-grid
commercial sites with heating, cooking or
space heating requirements.
Propane, the main component of LPG, has up
until recently only ever been produced from
fossil fuels. Consequently, the development of
bio-LPG – a renewable fuel – presents an
exciting opportunity for operators. While LPG
offers a cleaner alternative to many of the highcarbon options, such as oil and electricity, that
off-grid customers have previously had to rely
on, bio-LPG takes these incentives and
improves upon them further still.
Bio-LPG – the facts
Bio-LPG is a renewable gas, created from
renewable feedstocks such as organic plant
materials, vegetable oil and animal fats. The
fact that it is chemically indistinct from propane
means it can be blended with LPG, and can
therefore be combined and used with all
existing LPG systems. This represents a huge
advantage to customers, as there is no need
to change or upgrade the current heating
system, eliminating any upfront costs that
organisations would have to cover if they
opted for other renewable energy
applications.
While the combustion of bio-LPG does result
in a small amount of carbon being emitted, it is
offset by the carbon removed from the
atmosphere through the re-use of waste
materials. Fossil fuels are a finite resource
and any steps we can take to limiting their
usage should be welcomed. As the UK’s
energy demands continue to grow, a
renewable fuel such as bio-LPG represents a
low-cost and economically sustainable
solution.
A green partner
For environmentally conscious operators, a
range of other renewable technologies exist
for off-grid commercial businesses, such as
heat pumps, solar panels, wind turbines and
biomass. However, not only are these
dependent on weather conditions but they
may be too expensive or simply not viable as
a standalone energy solution. Relying solely
on these renewable energy technologies is
not advisable, especially if having a secure
source of heat is vital to the operation of a
business.
Businesses are already successfully using
LPG with other renewable technologies, and
bio-LPG looks set to take this a step further. It
can be easily integrated with other renewable
energy systems to compensate for their
sometimes intermittent ability to deliver the
heat load required – especially during periods
of peak demand. As a result, combining
Bio-LPG with other low carbon technologies is
an excellent business model to adopt.
Come and learn…
A financially smart move
Following a report from EUA that annual
carbon emissions from the residential LPG
sector could be slashed by 83 per cent by
2025 if heating was switched to bio-LPG, it is
clear that commercial businesses could
similarly benefit from this ‘drop-in’ fuel. To
incentivise uptake across all sectors, many
are arguing that there is a strong case for
bio-LPG to be included in the Renewable
Heat Incentive, a Government environmental
programme that provides financial
incentives to increase the uptake of
renewable heat.
Bio-LPG can offer a green and sustainable
future for the British off-grid energy market.
With approximately one million businesses
operating off the mains grid in the UK, the
potential for bio-LPG is enormous and one
that will help realise significant environmental
and efficiency gains for commercial
organisations. LPG already offers a lowcarbon solution to operators but bio-LPG will
make a significant contribution to delivering
a more sustainable energy solution for the
future.
For more information please
visit www.calor.co.uk
or call 0800 121 4568
How CMA outcomes may impact
smart meter deployment
What the outstanding technical
issues for meters and comms are, and
how they are being addressed
What the true scale of the skills and
resources challenge to deliver the
smart programme commitment is
About the status of customer engagement
strategies and actions
Contact [email protected] for sponsorship and
speaker opportunities
www.eua.org.uk/utility-metering-2016
Follow us on Twitter: @euaun #utilitymetering
21
OUTPUT
FEATURE: SUSTAINABILITY
SPRING/SUMMER 2016
NEW MEMBERS
B Y F R E D D I E T I L B R O O K , F U T U R E WAV E L E A D
ENERGY INNOVATION CENTRE
Enabling our
energy future:
a tale of elephants,
inertia and innovation
Four years on from the publication of the UK’s
first Heat Strategy and progress towards our
80 per cent carbon reduction target by 2050
is under ongoing scrutiny. According to the
Committee on Climate Change, meeting the
target will require ‘reducing domestic
emissions by at least 3 per cent a year’ and
this will involve supplementing current activity
with more ‘challenging measures’.
While we know that the technology to
decarbonise domestic heat is out there – and
improving fast – if the UK wants to make the
big impact it needs, we need to expand our
focus beyond technology and incentive
schemes, and look at what I like to call ‘the
customer shaped elephant in the room’. Bear
with me while I try to explain...
Customer engagement
With some of the oldest housing stock in
Europe, the decarbonisation of domestic heat
in the UK relies, ultimately, on millions of
consumers making their own changes and
taking their own decisions. It follows then that
a key part of the conversation around carbon
reduction has to focus on how we can
engage customers about how they heat their
homes and power their communities. To date,
this is an area where progress has been
limited and this creates an exciting
opportunity for the whole industry to join
forces and take action that will drastically
effect positive change here.
If you look at the current market, energy
customers who want to make their homes
more energy efficient can turn to a number of
different sources for advice, installations and
funding information. There is no single,
central point that makes it easy for a
22
customer to take action and people
are increasingly cautious due to a history of
bad experiences, shifting Government policy
and high prices. This lack of trust, combined
with a difficult-to-navigate category, creates
high barriers to action.
The situation is compounded by the fact that
the onus is always on the individual to
research, understand, select and act. This
results in inertia: for example, The Green Deal,
has been cut having only achieved 15,231
Green Deal Plans in progress by the end of
September 2015 (source: gov.uk).
Industry collaboration
In the face of such challenges, the only way to
stop the gap widening between the industry
and the customer is by coming together to
collaborate and to give consumers the
confidence that the industry is motivated to do
the right thing.
Over the last 18 months, this is something that
we have been working hard on at the Energy
Innovation Centre in conjunction with our gas
and electricity network partners. The result is
Project Futurewave – an online energy hub
that aims to help people find and install the
best energy solutions for their homes through
communities of trusted installers.
Inspired by the example of customer-centric
businesses, including eBay, Amazon and
Airbnb, which have developed collaborative
platforms that have the ability to service
different customers based on their individual
needs, wants and behaviours, Futurewave
takes homeowners on the whole journey from
education to action – whether they are
realising solutions for their home or their whole
community.
Connecting customers
Futurewave hopes to break through the
inertia in the market. Its three services will
connect the dots between customers who
want energy solutions, installers who want
to deliver them, and the right sources of
funding to activate them. There are three
components to the tool:
Find it will provide customers with clear
information on their energy options, and
connect them with trusted installers and
funding sources to help them realise those
options.
Build it will connect energy developers and
the industry with each other and relevant
projects that have been triggered by
customers. It will also enable them to
identify areas of demand and to ‘seed’
projects where appropriate.
Fund it will connect individuals and
communities with sources of investment
that can fund their energy projects.
Dashboard: This is a picture of a user
profile where users can compare energy
solutions, funding and trusted installers
available to them. The idea is that the
interface is very simple and helps users
make the decision to contact installers and
upgrade their energy mix.
Profile: This is one of the questions the
user has to answer to see the options
available to them. One of the core
platform principles is simplicity – we only
ask questions that users can actually
answer. Four simple inputs go into a
‘black box’ which calculates the options
available to the user, how much funding
they could be eligible for and who could
install the solution for them.
Future vision
The project is supported by Northern Gas
Networks, Wales & West Utilities, National Grid,
Scottish and Southern Energy Power
Distribution and SP Energy Networks. Over the
next 12 months we will be continuing to work
closely with these project partners to deliver a
number of pilots with the aim of validating both
the business model and the product itself.
In the next few weeks, we will be launching our
go-to-market brand via the Project Futurewave
blog site – and begin to really focus in on
creating a product that will fulfil an unmet need
in the marketplace.
We are only at the beginning of the journey and
we realise that it is going to take an almighty
collaborative push to really get customers
engaged in their energy choices. If we can get
this right, it could open up an exciting
opportunity for the industry to learn what makes
energy efficiency schemes work, provide
visibility of where demand is being met – or not
– and provide real time data so that policy
makers can see the impact of their policies.
In the longer term, the vision is that once we
engage customers, the platform will allow us
to begin to really close in on that ‘customer
shaped elephant in the room’.
For more information go to
www.projectfuturewave.com
The Association of
Gas Safety Managers
joins HHIC
Gas and asset managers in social
housing are facing challenges from
many directions – meeting regulatory
and compliance requirements,
ensuring tenants have affordable
heating and maximising the
opportunities offered by new
innovative technology, but within tight
budgets.
The Association of Gas Safety
Managers (AGSM) was formed
4 years ago as a professional
association for gas, asset and FM
managers in social housing to give
them access to professional
qualifications and the recognition that
goes with them, and to share best
practice and help shape the future of
the sector by creating one strong
collective voice. As well as having
nearly 300 individual members, the
AGSM has 20 corporate members,
collectively responsible for over
2 million housing stock.
The AGSM is spearheading several
major campaigns for change and has
lobbied the Government and influential
stakeholders. These include a focus
on a change in legislation to give
greater powers to access properties to
carry out statutory gas safety checks
and a move to an MOT style of annual
servicing of gas appliances.
The 2016 annual AGSM Gas Safety
Management Conference took place
on 11th and 12th April and attracted
over 300 AGSM delegates who heard
from top speakers, shared best
practice, networked and learnt from
each other. The AGSM Gas Safety
Management Exhibition ran in parallel
with the Conference over both days
and was supported by suppliers from
across the sector.
The AGSM runs two Awards
programmes – the AGSM Gas Safety
Awards for individuals and
organisations who are social housing
providers and contractors, which took
place on 12th April following the
Conference and the AGSM Supplier
Excellence Awards will take place on
2nd November for suppliers who are
working collaboratively with landlords.
AGSM members have all completed or
are undertaking a CORGI Level 4 VRQ
in Gas Safety Management with quality
and training playing a key role in raising
standards in gas safety. The CORGI
family of qualifications cover training for
managers, frontline staff in social
housing, auditors and tenants. The
AGSM runs a CPD programme to
ensure members are continuously
maintaining high levels of knowledge
and understanding.
Across the country seven regional
AGSM Gas Forums meet two to three
times a year and twice a year there are
National AGSM Gas Forums. With
nearly 800 members in these seven
groups, their one day meetings are a
valuable source of information, covering
technical updates on regulations and
compliance issues, introducing the
latest technology and are an
opportunity for sharing best practice,
case studies and discussions around
any of the subjects being covered.
Suppliers sponsor these events and in
return talk about their products and
services to the Forums.
For more information about the
AGSM please visit
www.agsm.uk.com or
call 01256 548040 or email
[email protected]
23
NEW MEMBERS
MeteRSit SRL joins EUA’s
Utility Networks
Founded in 2009, MeteRSit is an
Italian company belonging to the
SIT group that designs,
manufactures and markets smart
static gas meters with innovative
measurement technology, based
on the Micro Thermal Flow
Sensing principle. MeteRSit
provides accurate billing
information transparent to the end
user with a comprehensive range
of smart static and integrated gas
meters, compact and easy to install,
displaying readings in standard cubic
meters (m3), with no external devices
needed both for measurement conversion
and for the different communication
technologies available. The company’s
aim is to always combine innovation with
reliability. MeteRSit products can improve
the way in which gas is measured, sold and
used, enabling a more transparent
relationship with the end user and their
awareness of energy consumption. The
company has also shown that it is able to
listen to and understand the needs of
customers and, if necessary,
to make changes to meet
their needs.
MeteRSit will be joining the
Metering and Data group
operated by Utility Networks
(UN). With the smart meter
mass roll-out fast
approaching,
MeteRSit is a
leader in the
field that will
bring a new dynamic to the
Metering and Data group at
this exciting time.
development of its product range and
currently has approximately 300,000 meters
installed in the field. MeteRSit is a market
leader in Italy and recognises that joining UN
will help its position in the UK by providing
access to thought leaders in this field.
MeteRSit has seen strong growth in the last
2 years and was predicting an additional
200 per cent growth rate for 2015 in units.
The company has three sites across Italy, in
Milan, Padua and Rovigo.
MeteRSit is aware of the importance of the
social and environmental sustainability of its
activities and its products, and has defined
objectives and guidelines for the
implementation of factors that are
considered key to its business. Over the last
18 months several actions were addressed
in order for the company to be compliant
with ISO 14000 guidelines.
The company is committed to
delivering the best products
for its customers, having
invested €15 million in the
Further, the supply of in-line chimney fans to
heritage buildings is a company speciality.
These unique, in-line chimney fans allow the
full splendour of the historical building to be
viewed without interruption as the fan is
enclosed within the chimney itself, rather than
mounted on top.
Flueboost, the first fan supplier to join ICOM,
has manufactured its own range of CEapproved flue gas extraction fans for boilers,
water heaters and gas-fire applications from
its premises since the 1970s. Its products are
found right across the UK as the company’s
bespoke offering of large applications is
utilised by both commercial and residential
customers.
Despite the ‘small business’ label by Alison,
Flueboost maintains an impressive client list,
featuring many familiar, household brands
like Waitrose, The Royal Mint, Prezzo
Pizza, McDonald’s and The Royal
24
Bank of Scotland, to name a few.
Alison said: “Increasingly we are asked to
become involved in projects after boilers and
ductwork are installed which can make it
complicated, or even impossible, to find a
simple, cost effective solution to safely
evacuate the products of combustion.
“Whilst we recognise that most new boilers
have their own inbuilt fan, we are often
approached to supply an additional fan to
meet efflux velocity requirements or where the
flue route is complicated.
“In addition, new condensing boilers are
designed to be ErP compliant and highly
sensitive burners make it imperative for us to
become involved during the design and
selection process to resolve any potential
issues prior to installation.
ACV UK Ltd
Advance Appliances
Altecnic Ltd
Ariston Thermo Group
Bosch Thermotechnology Ltd
Cotherm Ltd
Danfoss Ltd
Dimplex UK Limited
Gledhill Building Products Ltd
Heatrae Sadia
Heatrod Elements Limited
Honeywell, ACS Control Products
Joule UK Ltd
Kingspan Hot Water Storage
Mannley Cylinders Ltd
McDonald Engineers
Newark Copper Cylinders Co Ltd
OSO Hotwater (UK) Ltd
Reliance Water Controls Ltd
RM Cylinders
Telford Copper Cylinders Ltd
Vaillant Group UK Ltd
Viessmann Ltd
Andrews Water Heaters
Babcock Wanson UK Ltd
Bosch Commercial and Industrial Heating
Calor Gas Ltd
Cochran Ltd
Combat HVAC Ltd
Ecoflam UK
ELCO UK
Energy Technology & Control Ltd
EOGB Energy Products Ltd
Fernox
Ferroli Ltd
Flueboost Ltd
G P Burners (CIB) Ltd
Hamworthy Heating Ltd
Hoval Ltd
Ideal Boilers Ltd
Johnson & Starley Ltd
Lochinvar Ltd
Mikrofill Systems Ltd
Nortek Global HVAC (UK) Ltd
Nu-way (Enertech Ltd)
Potterton Commercial
Powrmatic Limited
Remeha Commercial
Riello Ltd
Rinnai UK Ltd
Sabien Technology Ltd
Schwank Ltd
Sentinel Performance Solutions Ltd
Space-Ray (UK) Ltd
Spirotech UK Ltd
Stokvis Industrial Boilers (Intl) Ltd
Strebel Ltd
Vaillant Group UK Ltd
Vexo International Ltd
Viessmann Ltd
Weishaupt (UK) Ltd
A.C.Wilgar Ltd
Adey Professional Heating Solutions
Alpha Heating Innovation
Altecnic Ltd
Anton Industrial Services
Association of Gas Safety Managers (AGSM)
Ariston Thermo UK Ltd
Atag Heating Ltd
Atmos Heating Systems
Baxi
Be Modern Group
BEAMA Heating Controls
BEAMA Water Treatment
BFM Europe Limited
Biasi UK Ltd
Bosch Thermotechnology Ltd
Bowbros Ltd
British Gas
BSI Assurance UK Ltd
Builders Merchant Federation
Burley Appliances Ltd
Calor Gas Ltd
Carillion Energy Services
Charlton & Jenrick Ltd
Crosslee plc
Crystal Fires Limited
Daikin Airconditioning UK Ltd
Danfoss Ltd
Delta Energy & Environment Ltd
Dimplex UK Limited
Domestic & General Group plc
Ecuity Consulting LLP
EDF Energy
Encore Energy
Enertek International Ltd
Fabdec Ltd
Fernox
Ferroli Limited
Flowgroup plc
Fondital Helpline UK
Gas Contract Services Ltd
Grafton Merchanting GB
Grant Engineering (UK) Ltd
Ground Source Heat Pump Association
Grundfos Pumps A/S
Harvey Water Softeners Ltd
HETAS Ltd
Honeywell, ACS Control Products
Ideal Boilers Ltd
IE-CHP (UK & Eire) Ltd
Inspirit Energy Holdings plc
InstaGroup Ltd
Intergas Heating Ltd
Johnson & Starley Limited
Kamco Ltd
Kane International Ltd
KD Navien Ltd
Kiwa Gastec
Lettergold Water Treatment Solutions LLP
Logic Certification
Magic Thermodynamic box
Monarch Water
Morgan Lambert Ltd
NAPIT
NIBE Energy Systems Limited
Nirvana Energy Systems Inc
Nu-Flame
OFTEC
Panasonic Manufacturing UK Ltd
Pump House Pumps
Qnergy Ltd
Ravenheat
Rinnai UK Ltd
Sentinel Performance Solutions Ltd
Sime Ltd
Solar Trade Association
Spirotech UK Ltd
Sustainable Power Ltd
Teddington Appliance Controls Ltd
The Electric Heating Company Ltd
Thermoserv Ltd
Travis Perkins Group
UK Heating Distribution Ltd
UKLPG
Vaillant Group Ltd
Viessmann Ltd
Vokera Limited
Widney Leisure Ltd
Wolseley UK Ltd
Kudox Ltd
Myson Radiators
QRL Radiator Group
Stelrad Ltd
Zehnder Group UK Ltd
Develop Training Ltd
DI UK Ltd
DNV GL
EDF Energy (Gas Storage Hole House) Ltd
EDF Energy Customer Field Services
EDMI Europe Ltd
ElectraLink Ltd
Elgin
Elster
Energy Assets Ltd
Engage Consulting
Enzen
Fastflow Group Ltd
Ferranti Computer Systems NV
Fiorentini UK Limited
Fulcrum
Fusion Group Ltd
Fusion Provida Ltd
Future Energy Group
G4S Utility & Outsourcing Services (UK) Ltd
Gas Measurement Instruments Ltd
Gateway Storage Company Ltd
Generis Technology Ltd
George Fischer Sales Limited
George Wilson Industries Limited
GPS PE Pipe Systems
Gridbee Communications
GTC
Halite Energy Group
Harlaxton Engineering Services Ltd
HP
Humbly Grove Energy Ltd
Inovyn Enterprises Limited
Islandmagee Storage Ltd
Itron Metering Solutions UK Ltd
King Street Energy
Landis+Gyr
Lightsout Computer Services Ltd
Lomax Training Services
Lowri Beck Services Ltd
LSC Group Ltd
Meter Provida Ltd
MeteRSit SRL
Metertech Ltd
Mike Stratton & Associates Ltd
Morland Utilities Ltd
Morrison Utility Services
National Grid plc
Northern Gas Networks Ltd
P N Daly Ltd
PLCS Limited
Power Plus Communications AG
Providor Ltd
Radius Systems Ltd
Sarco Stopper Ltd
ScottishPower
Secure Meters (UK) Ltd
Sensus UK
Siemens
Silver Spring Networks UK & Ireland
SSE Hornsea Ltd
Storengy UK Ltd
The Clancy Group
The Murphy Group
Tuffentech Services Ltd
UK Smart Meter Installations Ltd
Uniper Energy Storage
Utility Innovations Solutions Ltd
Utility Power Systems (UPS)
Wales & West Utilities Ltd
Wolseley UK Ltd
WRc plc
ICOM
For more information visit:
www.metersit.com/en
ICOM welcomes Flueboost Ltd
into membership
ICOM’s newest member is Cheshire-based
Flueboost Limited, owned and operated by
Managing Director Alison Cartwright.
MEMBERS LIST
SPRING/SUMMER 2016
“We believe the opportunity to liaise with the
technical teams will be mutually beneficial to
discuss, at an early stage, how our products
can work efficiently, safely and effectively
together. This can only be an advantage
helping to achieve maximum product
performance and ultimately ensuring
customer satisfaction.
“I believe communication is the key to
upholding and raising standards.
“As a company, we are confident that
membership of ICOM will allow us access to a
wealth of experience and knowledge helping
us to improve our products and services to
customers throughout the UK and Ireland.”
Alison ensures Flueboost is actively involved
in the local community as she believes it has a
responsibility to be a good corporate
neighbour. The company has recently
fundraised for Target Ovarian Cancer, the
UK’s leading ovarian cancer charity and
collected winter clothing for distribution to the
homeless.
For more information visit: www.flueboost.co.uk
ALH Systems Ltd
Amec Foster Wheeler
Amey
AVK UK Limited
Balfour Beatty
Burdens Utilities
Bureau Veritas
Buss Metering Services Ltd
ByBox
Calvin Capital Ltd
Capita
Carillion Utility Services
Centrica Storage Ltd
Cerro EMS
CNG Services Ltd
ControlPoint
Co-operative Energy
Crane Building Services & Utilities
Corporate
Gemserv
15
TUESDAY
17 MAY 2016
Hilton Park Lane, London
For further information, please visit
www.gasindustryawards.com
TICKETS
are available to purchase
at a cost of
£125+VAT per ticket or
£1,100.00+VAT per table
(10 places).