Case Study 2: Jabatan Pendaftaran Negara (JPN)

Case Study 2: Jabatan Pendaftaran Negara (JPN)

Case Study 2:
Jabatan Pendaftaran Negara
(JPN)
Andy Phan
Case Representative
Partner
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JPN – The Background
• Government Registration Department
responsible for registration of birth, death,
adoption, marriage and divorce.
• Managing
–
–
–
–
–
NRIC
Misc application forms
Official correspondences
Birth / Death certificates
Adoption / Marriage / Citizenship related documents
• Responsible for determining citizenship status
• Has over 210 branches and officers nationwide
Key Challenges in JPN
• Managing
Document &lost
Decentralized
Tracking
storageissues
location
• Decrease
Increase
Time
consuming
inproductivity
storage space
Storage
Management
Cost
Solution
• Docuflo DMS
Enterprise Edition
Business Benefits
Improved Efficiency
•
•
•
•
Fast retrieval
Increase productivity
Reduce storage space
Improve public delivery
Business Benefits
Improved Manageability
• Eliminate document lost
• Improved document security
• Improved document availability
Business Benefits
Improved Accessibility
• One-stop web access
• Document continuity / backup