Spa Business Handbook 2012

in association with spa business & spa opportunities
spa business
2 0 1 2
H A N D B O O K
the global resource for spa professionals
SPONSORED BY
www.spahandbook.com
SOTHYS
ADVANCED
RESEARCH
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THE LEISURE MEDIA COMPANY PUBLISHES
Attractions
management
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MANAGEMENT
TOUCHING BASE
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the cuts in
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KICKSTARTER
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round-up
HIGH LINE
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spa business handbook 2012
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SPA BUSINESS HANDBOOK: 2012 EDITION
8 Development Pipeline
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18 Diary Dates
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WHO’S WHO?
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48 Spa Management & Consultants
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54 Trade Associations
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INDUSTRY INSIGHTS
66 Sector Stats
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70 Research: Recovery Position
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www.spahandbook.com
UNITING THE WORLD OF SPAS
spa business
2012 HANDBOOK
spa business
2 0 1 2
H A N D B O O K
the global resource for spa professionals
The global resource
for spa professionals
The annual Spa Business Handbook brings
together research and vital reference content.
Visit the website: www.spahandbook.com or
view it online at www.spahandbook.com/digital
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spa business
Uniting the world of spas
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110 The Future Of Growth
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188 Spa-kit
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114 Performance Review
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118 Money Matters
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196 Contact Book
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TRAINING
Spa Business subscribers
work in all areas of the
spa market worldwide. The
magazine is available in print,
digitally and as a PDF edition, in addition to a
daily website and weekly ezine.
See www.spabusiness.com
spa opportunities
Jobs, news and training
FIND
GREAT STAFF
FOR YOUR
SPA
Spa Opportunities magazine
focuses on recruitment, careers and news
and is published every two weeks. It has a
daily website showing all the latest jobs and a
weekly ezine. See www.spaopportunities.com
spa-kit.net
PRODUCTS & SERVICES
248 Training Directory
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service, which includes sector-specific linked
websites and a weekly ezine.
www.spahandbook.com
spa business handbook 2012
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- new dimensions in relaxation
Relaxation Dome, A LivinGlobe Project – Therme Bad Aibling, Germany
Sky-Skan, Inc
/BTIVBt.VOJDIt.FMCPVSOF
[email protected]
From Sky-Skan, since 40 years the World‘s
leading provider of multi-media technology to planetariums - the ultimate relaxation palaces - comes a high-tech solution for today‘s spas and wellness centers
enabling them to offer visitors a unique
immersive enviroment to unwind, chillout, and forget the outside world. No
matter what size or shape your space
may be, Sky-Skan can create a perfectlytailored system for your facility.
definiti® Systems offer the state-of-theart in digital immersive
multi-media. We offer complete turn-key
solutions for any combination of
stimulating experiences. This includes:
- Projection on spherical surfaces
- Panoramic displays
- Variety of resolutions and brightness
- Multi-channel surround sound
- Ambient LED lighting
- Integration of scent systems
- Additional A/V devices as required
- Rapid reconfiguration for live events
- 24/7 automated control
- Library of visuals and environments
- Complete theming and architecture
assistance
Whether new construction, renovation,
or even to just breath new life into an
existing space, Sky-Skan can help you
blend multi-media technology into your
facilty transforming them into new exciting spaces. We can help you with:
- Relaxation Spaces
- Chill Out Dome
- Designer Bars
- Immersive Theaters
- and more!
DIARY DATES
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spa business handbook 2012
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SPA MANAGEMENT & CONSULTANTS
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SPA MANAGEMENT & CONSULTANTS
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www.spahandbook.com
Professional’s Choice Awards 2011 - Favorite Ayurvedic Line | Best
product line for a Signature Facial Experience - expert jury at 2008
Wellness Summit, Kuala Lumpur, Malaysia | Star of Excellence Award
2008 Best of Merit by Printing Industry of Minnesota for print excellence
in cartons and containers | Nominated for Anti-aging Product of the
Year, Asiaspa Awards 2007 | SUNDÃRI Gotu Kola Age defying Firming
Facial named among 15 top facials for flawless skin by Spa magazine
| Spa Asia Reader’s Choice Award 2006 for Best Spa Product in
Ayurvedic category | Star of Excellence 2006 Certificate of Merit by
the Printing Industry of Minnesota for bodycare packaging cartons
| “Best Mask” in 2002 by Self Magazine for SUNDÃRI Rose and
Lavender Hydrating Mask | SUNDÃRI Neem Night Cream named
one of the world’s top twenty miracle products by UK Shape | Rising
Star Award in the beauty category by Fashion Group International for
establishing the first luxury Ayurvedic based global skin care line.
Concept spas, exclusive treatments and products
from the world’s leading Ayurveda brand
Is Ayurveda on your menu?
www.sundari.com | [email protected]
TRADE ASSOCIATIONS
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119
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"$
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"(
AT LAST…
THE SECRET FORMULA
ESPA products are as unique as they are
effective - they have to be - they’re tested
each and every day by our highly trained
and extremely professional global network
of therapists. Partner with ESPA and discover
how the secret to our inspirational success
could translate into yours.
We’re proud to be a British company who
manufacture in the UK. For further information
on partnering with ESPA please call our New
Business team on: +44 (0)1252 742800 or
email us on [email protected]
Professional Beauty’s ‘Most Inspiring Spas 2012’
features 5 ESPA partner spas. View our partner spas at:
www.espaonline.com/spa-portfolio
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TM
Spa Wellness Solution Provider
w w w. ge o s p a . d e
Concept Spa Gardens
Conceptualise I
E x p e r i e n c e Z o n e P l a n n i n g I Te c h n i c a l D e s i g n I I n s t a l l & C o m m i s s i o n I Tr a i n I O n g o i n g S u p p o r t
Design by Desire
GeoSpa boasts a unique experience in developing unsurpassed spa wellness facilies worldwide.
We provide developers, hoteliers, private investors and spa owners with stunning and innovave Spa Experience Zones.
We pride ourselves in partnering world-renowned Architects, Designers & Spa Consultants in the flourishing market of spa.
Thermal Suite
Together we create new concepts, trends & business opportunies for Investors.
Offices
Europe
Middle East
South Asia
South East Asia
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The Dolder Grand Spa, Zurich, CH
IT DOESN’T TAKE TOO MUCH TO BE A PERFECT HOST. KLAFS’ SPA IS ALL IT TAKES.
AIDAbella cruise ship
Tschuggen Mountain Oasis, Arosa, CH
Friedrichsruhe, Zweiflingen, D
For more than 80 years KLAFS have made spa dreams come true. With our passion for perfection we take
care of even the smallest detail to put your ideas into realit y. Good to know we build all KL AFS spas to
last for many years to come. Put yourself in the picture with our new reference catalogue 360°. Order your
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Individual concepts and prefabricated elements for spa and health resorts and leisure facilities. We produce solutions according to customer specifications or develop our own customer or project-specific solutions. Including wet
areas. These can be individual or serial productions.
LUX ELEMENTS -CONCEPT
Photographer: Jeroen Kuppens
®
LUX ELEMENTS®THE ORIGINAL!
LUX ELEMENTS GmbH & Co. KG
An der Schusterinsel 7 · D - 51379 Leverkusen-Opladen
Telefon: + 49 (0) 21 71/ 72 12 - 0 · Telefax: + 49 (0) 21 71/ 72 12 10
E-Mail: [email protected] · internet: www.luxelements.com
environmentally friendly · proven quality · presure-stable and rigid · fire-retarding · design variety · waterproof · insulating · economical
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IT ONLY TAKES 17.5 MINUTES
TO ACQUIRE A NEW CUSTOMER.
17.5 minutes is one lap in the milon circuit and it is all it
takes to convince your customers of the beneits of our
unique training systems:
With over 2000 circuits, our unique technology is a proven fast
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To find out more about milon’s intelligent training systems
and to test drive our systems call +44 (0)800 0988 420.
UÊÊ ÕÞÊ>Õ̜“>Ìi`ÊiµÕˆ«“i˜ÌÊÃiÌ̈˜}Ãʓ>ŽiÊ
exercising 100% safe
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Are you ready for milon?
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Welcome to a universe of infinite serenity
Founded in 1872. Celebrating 140 years of skin care expertise
We continue to achieve our Mission. We cultivate relationships with people.
We appreciate genuine meaningful values. We create beauty, we create wellness.
Contact us to find out more about our innovative offer of Spa services:
+44 (0)20 34023169
www.shiseidospas.com
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DESIGN. HYGIENE. VITALITY.
HEALING CLAY SPA
Ceremony for Body and Soul
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1.866.966.9798
The largest Suite of Spa Management Tools Worldwide.
Over 3,000 Spa Clients in 60 Countries
“ SpaBooker is changing my
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&
®
There is only one
SpaFinder Wellness
®
Only SpaFinder Wellness brings you the world’s largest spa and
wellness gift certificate and voucher programs and the top-ranking
consumer websites – all designed to bring more customers to your
business. SpaFinder Wellness. Integrated marketing that gets results.
For more information, please contact: [email protected]
s pafin der.com | s pafind er.co.uk | sp afind er.co.jp
©2012 SpaFinder Wellness, Inc. All Rights Reserved.
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Heats oils, serums, muds, butters, balms
and waxes to the perfect temperature for
a unique brush application.
Compact and handheld, it’s ideal for use in facials, body
massage, manicures and pedicures and can be used on or
off the docking station. Skincare products stay warm for up
to an hour of pure pleasure.
+44 (0)1789 204 904
e: [email protected]
t:
www.spapliance.com
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spa business handbook 2012
&"
Providing the
Perfect Spa Experience?
Simple.
No matter the size of your business,
SpaSoft ™ offers a flexible interface
that empowers you and your staff to
provide the best service imaginable.
Select an edition that fits your
business and enjoy:
Personalizing each guest’s experience
Secure point-of-sale transactions
(PCI-DSS/PABP-PA DSS Validated)
Simple solutions to maximize revenue
opportunities
Visit www.spasoft.com to request
your demo now!
%1/2#0;241(+.'
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&&
Spa & Activity Software
for your success
TAC Informationstechnologie GmbH
Schildbach 111 | 8230 Hartberg | Austria
T: +43 3332 6005 990
E: [email protected]
Offices:
Am Oekopark 10a | 8230 Hartberg | Austria
Gasometer A, Guglgasse 6 266 | 1110 Vienna | Austria
1007 Church Street, Suite 401 | Evanston, IL 60201 | USA
www.reservationassistant.com
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WE WORK HARD SO OUR CLIENTS DON’T!
WTS International is one of the world’s leading spa and leisure firms. As consultants
and operators, we provide conceptual and strategic planning, needs assessment studies,
design consultation, pre-opening services and daily management. We work closely with
hotels, resorts and real estate developments of all types worldwide for their spas, fitness
facilities and leisure complexes.
FACEBOOK.COM/WTSINTERNATIONAL
© 2012 WTS INTERNATIONAL, INC.
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spa business handbook 2012
'&
SPA-KIT.NET PRODUCT ROUND-UP
POWERED BY spa-kit.net
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Aromatherapy Associates (AA) is taking more of a medical, results-driven
approach to treatments with the
launch of its first machine and complementary facials. The natural skincare
and essential oils company is using
the compact Aroma Radiance unit,
which emits electro- and galvanic
currents, in combination with three
hands-on facials – Ultimate Radiance,
Aroma Clear and Aroma Lift – in order
to effectively combat the signs of ageing and deliver noticeable results.
spa-kit.net KEYWORDS:
AROMA SKIN
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British-based skincare company REN has
just revealed its Bio Retinoid Anti-Ageing
Concentrate. By harnessing the powers of
100 per cent natural vitamin A, pro vitamin
A and retinoid analogue, the concentrate
aims to provide the same high-performance of retinol – but without the irritating
effects that are associated with this synthetic ingredient. Users should warm five
188
spa business handbook 2012
Hydrothermal specialist Barr + Wray has
created a seated pool station to provide
an underwater air and hydro-massage
focused on reflexology. Air is injected into
the base of the Reflexology Station and
pumped up through the seat, while water
is pumped through the walls of the unit,
foot plate and back plate. This results
in an invigorating and relaxing massage
which is concentrated on the feet and
lower part of the body to help improve circulation, as well as to help combat pain,
tension, sore muscles and aching joints.
spa-kit.net KEYWORDS:
BARR
+
WRAY
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spa-kit.net KEYWORD:
TAC
drops of the concentrate in their palm
at night and apply to the face, neck and
décolleté. The result: a reduction in the
appearance of wrinkles, age spots and
imperfections; firmer, plumper, healthier
looking skin; a brighter, more even-toned
complexion; and smoother/younger looking skin. Other 2012 REN launches will
include a new toner, a mineral sunscreen
and a glycolic mask.
spa-kit.net KEYWORD:
REN
TAC has added a mobile booking app to
its spa and activity software Reservation
Assistant. The app allows spas guests
to book spa treatments and buy vouchers or products via smartphones and
Facebook. When a booking is made via
the app, Reservation Assistant automatically adapts the employee shift and room
usage schedule. To avoid no-shows, it also
sends out an SMS appointment reminder.
For more information, or to contact any of these companies, log on to www.spa-kit.net
3Pa_WX]zb8STP[ATb^daRT
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Ideal Resource from Darphin is a new multicorrective skin cream containing a trio
of high-end ingredients designed to help
visibly erase wrinkles and surface imperfections, while working to revive skin’s original
radiance. The ingredients are knotweed,
containing a powerful antioxidant called resveratrol; centella asiatica, a medicinal herb
used to help skin reveal its natural glow;
and white hibiscus flower, the source of an
acid which helps to improve the skin’s texture. And all three of them act in synergy
to assist in the creation of Darphin’s Line
Polish Complex™ technology. The cream
addresses three pillars of youthful skin –
wrinkle, texture and radiance – helping to
promote natural collagen production and
smoothing wrinkles and fine lines for a
plump sensation after application.
spa-kit.net KEYWORD:
DARPHIN
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Health and wellness software provider
Mindbody has launched a daily deals
product. Called Mindbody Deals, the
new service will integrate a social
coupon redemption process into the
point of sale system as part of efforts
to make it easier for front desk staff
to handle daily deals. Mindbody will
tailor its deals into each organisation’s current way of doing business,
taking into account their check in/out
process, reporting system and automated marketing features.
spa-kit.net KEYWORD:
MINDBODY
www.spahandbook.com
New from La Prairie is its Soleil Suisse
Sun Defense Système line which comprises five complementary suncare
products that have been created “to go
beyond the first line of defence” of conventional sun-protection offerings. Included
are Sun Protection Emulsion, Face SPF30;
Sun Protection Lotion, Body SPF30; Ultra
Protection Stick – Eye, Lip, Nose SPF40;
Soothing After Sun Mist – Face, Body; and
Gradual Tanning Lotion – Face, Body. All
the products feature La Prairie’s exclusive
anti-ageing Cellular Complex.
spa-kit.net KEYWORDS:
LA PRAIRIE
BWXbTXS^zbBWX\\TaX]VbWPSTb
spa-kit.net KEYWORD:
SHISEIDO
Shiseido’s 2012 Spring/Summer Makeup
collection has seen its Shimmering Rouge
lipstick range gain seven new shades.
Offering brilliant colour and infusing the
lips with lasting moisture, they include
Opal, a pale luminous pink; Sorbet, a
very pale icy pink; Mango, a vivid golden
orange; Butterscotch, a rich warm beige;
Sugarplum, a soft red; Venus, a deep violet; and Temptress, a deep reddish brown.
spa business handbook 2012
189
SPA-KIT.NET PRODUCT ROUND-UP
POWERED BY spa-kit.net
:TabcX]5[^aXP]zb]TfP__a^PRW
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The WellSoft range from RKF Luxury
Linen includes bathrobes (pictured),
plaids and blankets for relaxation
areas. The WellSoft fabric is made out
of 100 per cent fine polyester which
has been treated to give it a soft touch.
2012 will see the debut of RKF’s
micro-cotton fabric range of linen, bath
towels, bath robes, slippers and mats.
The fabric is created from a fine 100
per cent cotton and while thicker and
fluffier than regular cotton, it will also
be light and more economical to wash.
spa-kit.net KEYWORD:
RKF
:;05BzVTcbb^_WXbcXRPcTS
fXcW;^d]VT@bPd]P
KLAFS has unveiled the Lounge Q sauna,
a variation on the KLAFS Sauna Lounge
with a new interior design. Perpendicular
hemlock panels stretching the entire
length of the wall give the sauna a sophisticated appearance, while Canadian pine
wood has been used to create a high-quality impression and a comfortable bathing
atmosphere. The loungers are set on the
190
spa business handbook 2012
Kerstin Florian’s Correcting Eye Rescue
has been designed to instantly brighten,
treat dark circles, puffiness and fine lines.
The set comprises Eye Rescue pads, made
from marine fibres called chitosan, which
is similar to collagen and said to reduce
trans-dermal water loss in the skin; and a
Rehydrating Neorli Water spray. The idea is
to saturate the pads with the neroli water
and relax with them under the eye for
15-30 minutes. This is claimed to improve
the skin’s smoothness by 114 per cent
and decrease wrinkles by 35 per cent.
spa-kit.net KEYWORDS:
KERSTIN FLORIAN
2^\_[TcT[hATU^a\TSQh<daPS
spa-kit.net KEYWORD:
MURAD
Murad believes that ageing is a fact of life,
but looking your age isn’t. The company’s
new Complete Reform anti-ageing cream
can be used day and/or night – after
cleansing, before moisturising – and contains Murad’s exclusive Glyco Firming Com
plex, said to increase firmness by 61 per
cent after just one application, and an antiageing carotenoid blend with glycolic acid
to help skin become firmer and brighter.
wall to look as if they’re floating, while
the headrests are ergonomic and new,
indirect lighting enhances relaxation.
Capable of variation in both width and
depth in 10cm stages, Lounge Q, says
KLAFS, can be adapted to fit even difficult
spaces and tight corners. Individual installation options open up other possibilities,
such as the introduction of a natural stone
wall or a glass front.
spa-kit.net KEYWORD:
KLAFS
www.spahandbook.com
For more information, or to contact any of these companies, log on to www.spa-kit.net
2^\U^acI^]Tzb7hSaP\T\^ah
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Luxury Italian spa skincare house Comfort
Zone has reformulated its ultra-hydration
product range, Hydramemory. As well as
five new products – Hydramemory Extra
Cream 24h (50ml); Hydramemory Cream
Gel (50ml); Hydramemory Fluid 24h
(30ml); Hydramemory Serum (30ml); and
Hydramemory Hydramask 24h (50ml) –
the range features a key new ingredient
in baobab extract. This has been incorporated because of its ability to retain large
amounts of water, resulting in ultimate
moisture for the skin. Other active ingredients include trehelose, to limit water loss
by skin cells; and hyaluronic acid, to help
keep the skin smooth and plump. The
range has also been given new light-blue
coloured packaging to reflect water and
the hydrating properties of the range.
spa-kit.net KEYWORDS:
COMFORT ZONE
B_P_[XP]RTzb>aQPSSaTbbX]V
cWT]TTSU^aPRRdaPRh
B^\\TaWdQTazbbcTP\QPcW
Sommerhuber’s new Healing Clay
Steam Bath is a steamroom for therapeutic mud ceremonies. Its special
ceramic tiles keep their warmth and
give off long-wave infrared heat to help
calm the nervous system and provide
optimum relaxation. Combined with
mud, this results in a ceremony that
can nurture the skin, purify the body
and stimulate the metabolism. The tiles
come in 19 different glazes and a range
of sizes. The floor has been designed
so that mud and water drain off easily.
spa-kit.net KEYWORD:
SOMMERHUBER
www.spahandbook.com
The first of five spa and salon appliances
planned by new company Spapliance, the
ORB is a portable, continuous heat chamber
for warming skincare products – including oils, balms, serums and paraffin waxes.
Addressing the need to heat products
accurately and safely, it reaches a perfect
delivery temperature in less than 15 minutes and – once removed from the heat
source – will retain this for up to an hour.
Indicator lights let the therapist know when
the product needs to be reheated. The ORB
comes in white (pictured) or mocha brown.
spa-kit.net KEYWORD:
SPAPLIANCE
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spa-kit.net KEYWORD:
SPAEQUIP
As its name implies, Clap Tzu’s WaveMotion
Bodywork Table – distributed by SpaEquip
– can rotate, rock and tilt, producing fluid
movements to enhance bodywork treatments. The top – which locks into place
for traditional massage services – rotates
360°, in addition to inclining and tilting up
to 7° in any direction. With each massage,
the height adjustable table gently rocks the
client, offering the sensation of floating.
spa business handbook 2012
191
SPA-KIT.NET PRODUCT ROUND-UP
POWERED BY spa-kit.net
BT[UWTPcX]VQP\Q^^
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Incorporating an active ingredient
called 1055 boletus extract,
Hydradvance is a new skin hydration
generation programme from Sothys.
A tailor-made solution for all skin
types, it involves an intensive fivephase salon treatment and a complete
range of four complementary products
to retail for home use. The products
include Hydradvance Intensive
Serum, Hydradvance Light Cream,
Hydradvance Comfort Cream and
Hydradvance Hydra-Nourishing Mask.
spa-kit.net KEYWORD:
SOTHYS
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In partnership with patent holder BuckHeitmann, Austria-based spa designer
Thermarium has launched The SnowShower. Offering the ultimate cool down,
the experience – controlled by a touch
screen – allows users to select from a
choice of light snowfall, moderate snowfall or blizzard. The flakes gently melt on
contact with the skin, stimulating the cir-
192
spa business handbook 2012
Spa Revolutions has launched Lava
Bambu, a naturally self-heating bamboo
massage tool. Created out of sustainable harvested black natural and speckled
bamboo from southern China, it incorporates Lava Gel – the same self-heating
technology used in the ever-popular lava
shells. The gel consists of a mix of natural
minerals, black lava, dried sea kelp and
algae, which chemically react when combined to create the heat. A 23-piece Lava
Bambu Protocol Training Kit contains all
the necessary components.
spa-kit.net KEYWORDS:
LAVA BAMBU
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spa-kit.net KEYWORDS:
SILHOUET-TONE
Silhouet-Tone’s new Skin Remodeling
System is a non-surgical skin rejuvenation
procedure designed to effectively stimulate
new collagen growth in the deeper skin
layers. Benefits include the stimulation of
cell renewal; the activation of neo-collagen production; the relaxation of lines and
wrinkles; a tightening of the skin; and the
restoration of muscle tone, all delivered
together through a single treatment head.
culation and invigorating the senses. The
shower can be used as a standalone treatment or incorporated into a steam/sauna
session to really stimulate circulation in
the body and optimise its thermal benefits. The Snow Shower is presented in a
standard format and can be retrofitted into
existing environments. It can also be customised to suit the individual design and
style of a particular spa.
spa-kit.net KEYWORD:
THERMARIUM
www.spahandbook.com
For more information, or to contact any of these companies, log on to www.spa-kit.net
8hPbWXb[X\\X]VQTSVTcb
P6WPaXT]Xd_SPcT
The latest Iyashi Dome slimming bed has
been created in collaboration with massage table designer Gharieni. Featuring
improved build quality, enhanced comfort and a new system for raising the
dome, the bed emits infra-red rays in a
move designed to replicate the ancient
Japanese ritual of suna ryoho for eliminating accumulated toxins from the body
via perspiration by burying oneself in hot
sand. Using ceramic-titanium technology
to generate the catalyst for decomposing toxins in the body, the benefits of the
system are said to include an anti-ageing effect, softened and rejuvenated skin,
weight loss, an enhanced and toned silhouette, a reduction in the ‘orange peel’
effect, preparation of the body for physical
activity and a relaxation of the muscles.
spa-kit.net KEYWORD:
IYASHI
2Pa[c^]6a^d_zbSTeT[^_\T]c
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Distribution firm Universal Companies
has revealed the spa industry’s first
hot rock – The Spa Rock. Compared
with river rocks, it has a range of
benefits which create an enhanced
experience for both parties. These
include heat being generated from one
side of the rock only, so the massage
therapists’ hands won’t overheat; the
two self-heated rocks remaining warm
for more than five hours on one charge
so they don’t have to leave a client’s
body; and the rocks reaching the
desired temperature in minutes.
spa-kit.net KEYWORD:
UNIVERSAL
www.spahandbook.com
The Carlton Group has launched VisageH20,
a new development in microdermabrasion.
The machine uses aquabrading, a combination of high pressure air and water ‘jetted’
onto the skin. Like microdermabrasion, it
aims to provide an effective anti-ageing
and rejuvenating treatment, taking the natural process of skin renewal – which slows
down with age – and hastening it. Two
modes are available on the machine, Jet
and Spray, while two hydrofloral solutions,
peppermint and Rose, are supplied. Colour
therapy is also included, using LED lights.
spa-kit.net KEYWORD:
CARLTON GROUP
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spa-kit.net KEYWORD:
PORCELANOSA
Porcelanosa has introduced a fresh range
of bathroom furniture. Ideal for creating
a sleek, contemporary look in large and
small spaces, the collection is available
in a choice of colours and finishes, plus
a range of oak veneers. Based around a
low-profile washbasin, low drawers can be
combined with eye level horizontal units
and slim vertical cupboards, and completed with free-standing shelves.
spa business handbook 2012
193
SPA-KIT.NET PRODUCT ROUND-UP
POWERED BY spa-kit.net
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Dermalogica has introduced Overnight
Repair Serum, created to protect,
maintain and stimulate collagen in
the skin. With argan oil to shield the
lipid barrier and brown seaweed to
fight free radicals, its formulation also
includes the aromas of botanicals
such as jasmine, rose, ylang-ylang,
geranium, rosemary, cinnamon
and neroli. The serum comes in a
0.5oz/15ml white glass bottle with
a silver cap. Recommended usage is
four to six drops, although this can be
customised to a client’s preference.
spa-kit.net KEYWORD:
DERMALOGICA
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aP]VTU^ab_PbP]SbP[^]b
Ladypillo has revealed the first range of
support pillows for use in spa and salon
treatments. The collection offers five ergonomic pillows created to enhance different
elements of the salon experience. The
Bodypillo, for example, is a topper to fit
over the top of a treatment table for extra
comfort. While the signature Ladypillo (pictured) is a contoured upper body support,
194
spa business handbook 2012
OiO, a fun new line of baths and washbasins designed by Michel Boucquillon for
Italy-based Antonio Lupi Design,
has been created to jazz up spa washrooms and suites with elements of
glamour and fun. Made out of 100 per
cent recyclable polyethylene, which
offers both lightness and strength, the
items in the range are available in either
translucent or coloured versions. All are
free-standing and can be installed indoors
or outdoors. They can also be fitted with
an interior lighting system.
spa-kit.net KEYWORDS:
ANTONIO LUPI
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spa-kit.net KEYWORD:
RESORTSUITE
ResortSuite – the integrated hospitality
software provider – is one of the latest
companies to announce the launch of a
mobile functionality to provide spas with
the ability to give guests real-time itineraries for individual and group activities and
interactive information around available
amenities. With ResortSuite Mobile, spa
members can even review statements
and itemised bills.
which relieves pressure on the breasts for
women lying on their front and is useful
for times when breasts are sensitive, such
during breastfeeding, after an operation or
before and after menstruating. Each pillow
is made from 100 per cent memory foam,
which reacts and responds to the body’s
heat and weight, to mould and support the
contours. The pillows return to their original shape after every treatment.
spa-kit.net KEYWORD:
LADYPILLO
www.spahandbook.com
CONTACT BOOK
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Aemotio SPA
Functionality, style and Italian design,
innovation and advanced technology:
this is Lemi quality, the strength behind our
products. Multi-sensory equipment, spa
tables, multipurpose chairs and furnishings
capable of satisfying all of your needs and
enhancing your business.
Maximum product quality, total service
efficiency and a multi-year warranty.
That’s Lemi Group: a valued partner
for a valuable business.
I T A L Y
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it starts with a vision…
to inspire your guests.
spa consulting | architecture & spa design | engineering | realisation
Our customers benefit from several advantages:
Coordination costs are reduced by working with
a single partner from conception to realisation
Quality is guaranteed by using the best materials
and technologies
Our experience ensures a high return on
investment
Our enormous international volume means
significant buying power, huge cost savings and
extremely favourable terms & conditions
Guaranteed schedule – completion dates
are contractually specified
Smooth operation – our maintenance service will
take care of your system throughout its operation
You can be confident of a professional spa design, combining
supreme functionality and sustainable technology to maximise profits.
Schletterer GmbH | A-6261 Strass i. Z. | Nr. 190
t +43 5244 62005 | f +43 5244 62005 50 | offi[email protected]
www.schletterer.com
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PRODUCT SELECTOR
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PRODUCT SELECTOR
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Visit
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spa business handbook 2012 !#$
the future of spa and wellness
Discover new possibilities with innovative SPA solutions from INVIION®.
Design. Technology. Equipment. Created to inspire. Built for success.
© Wellnesshotel Cervosa
Heat
Special Spa Equipment
www.inviion.com
Of
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spa business
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[email protected]
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www.hutchinsonconsulting.com
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Our world renowned
training programs
deliver stronger
sales, smoother
operations and
happier guests.
Peggy Wynne
Borgman, President
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Customized on-site training in
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■ The
Spa Director’s Management
Intensive seminar
education
wynnebusiness.com
Wynne Business Spa
Consulting and Education
14567 Big Basin Way,
Saratoga, CA 95070 USA
(800) 747-5525, ext. 30
COURSE SELECTOR
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www.spahandbook.com
5^aUd[[R^]cPRcSTcPX[bcda]c^cWTCaPX]X]V3XaTRc^ahfWXRWbcPacb^]_!#'
The CARITA Experience
Luxurious spa treatments to wrap your body with a veil of radiance and youthfulness. CARITA introduces
the latest innovative Diamond of Beauty treatment for unrivalled anti-ageing and firming results.
Discover more about CARITA calling on 020 7313 8780 or visiting www.carita.co.uk
COURSE SELECTOR
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COURSE SELECTOR
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ISBN: 978-1-870416-04-7