The MARACAY WAY

Transcription

The MARACAY WAY

The MARACAY WAY
A Customer Experience Guide
The MARACAY WAY
Table of Contents
Chapter 1: INTRODUCTION
Overview .......................................................................................................................................................................................1
Maracay Homes . ......................................................................................................................................................................1
Next Steps to Happy Homeownership ..........................................................................................................................2
PURCHASE AGREEMENT DOCUMENTS
DESIGN STUDIO SELECTIONS
Chapter 2: NEXT STEPS — BUILDING YOUR NEW HOME TOGETHER
Overview .......................................................................................................................................................................................5
Next Steps — Building Your New Home Together..................................................................................................5
Chapter 3: FINANCING YOUR NEW HOME
Overview........................................................................................................................................................................................7
Loan Application Checklist ................................................................................................................................................10
Loan Processing......................................................................................................................................................................12
Chapter 3 Summary ............................................................................................................................................................14
Chapter 4: NEW HOME SELECTIONS
Overview .....................................................................................................................................................................................17
Welcome to Maracay Homes Design Studio............................................................................................................17
Selection Tips and Time Frames....................................................................................................................................18
Limitations..................................................................................................................................................................................19
Chapter 4 Summary............................................................................................................................................................22
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The MARACAY WAY
Chapter 5: TRADE CONTRACTOR SPECIALIST MEETINGS
Introduction to Trade Contractor Specialists............................................................................................................25
Total Home Technology......................................................................................................................................................25
Landscaping.............................................................................................................................................................................26
Pools ............................................................................................................................................................................................26
Chapter 5 Summary. ...........................................................................................................................................................27
Chapter 6: MEETINGS DURING THE CONSTRUCTION PROCESS
Overview ....................................................................................................................................................................................29
Pre-Construction Meeting ................................................................................................................................................30
Hard-Hat Tour...........................................................................................................................................................................31
New Home Orientation ......................................................................................................................................................34
New Home Presentation....................................................................................................................................................37
Chapter 6 Summary............................................................................................................................................................38
Chapter 7: CONSTRUCTION OF YOUR NEW HOME
Overview.....................................................................................................................................................................................41
Maracay Homes Safety Requirements .......................................................................................................................42
A Unique Process..................................................................................................................................................................43
“Ugly Duckling” Phases ......................................................................................................................................................43
Inspections and Scheduling .............................................................................................................................................43
Plans and Specifications ....................................................................................................................................................44
Quality .........................................................................................................................................................................................46
Maracay Home Inspections..............................................................................................................................................46
Customer Communication: Process and Follow Up ............................................................................................47
Trade Contractors...................................................................................................................................................................47
Schedules..................................................................................................................................................................................48
Chapter 7 Summary............................................................................................................................................................49
Chapter 8: CLOSING ON YOUR NEW HOME
Overview .....................................................................................................................................................................................51
Closing Logistics ......................................................................................................................................................................51
Closing Preparation ..............................................................................................................................................................54
Chapter 8 Summary............................................................................................................................................................55
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The MARACAY WAY
Chapter 9: NEW HOME LIMITED WARRANTY PROTECTION PROGRAM
About Maracay Homes’ Limited Warranty Protection Program.....................................................................57
Maracay’s Five-Step Warranty Process ......................................................................................................................58
Items Not Warrantable Include ......................................................................................................................................58
Repair Decisions.....................................................................................................................................................................59
Service Hours and Appointments.................................................................................................................................59
Opportunities for Warranty Service and Warranty Protection Plan Details ............................................60
60-Day Follow Up................................................................................................................................................................60
11-Month Review & One-Time Services....................................................................................................................61
Interim Service........................................................................................................................................................................62
How to Contact Us for 60-Day Follow Up, Interim and 11-Month Review Services ..........................63
Manufacturer’s Warranties................................................................................................................................................65
Chapter 9 Summary............................................................................................................................................................68
Chapter 10: THE TOP TEN
Overview. ....................................................................................................................................................................................71
No Verbal Representation .................................................................................................................................................71
Making Selections and Timing ........................................................................................................................................72
Differences in Home Plans ...............................................................................................................................................72
Site Plans ...................................................................................................................................................................................73
Construction Phases.............................................................................................................................................................74
Variations ...................................................................................................................................................................................75
Private Home Inspectors....................................................................................................................................................76
Landscaping .............................................................................................................................................................................76
Emergency Service...............................................................................................................................................................77
Warranty Service....................................................................................................................................................................77
Supplemental Materials
Homeowner’s Warranty/Standards
8-Year Defect/Structural Warranty
Termite Treatment Certificate
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Introduction
MARACAY HOMES – CHOICES FOR THE WAY YOU WANT TO LIVE
Maracay Homes’ New Arizona Living Collection provides a fresh approach to home design
that addresses the unique needs, preferences and lifestyles of the Arizona homebuyer.
Highlighted by the customization aspects of Maracay’s FlexDesign® program, home plans
incorporate innovative, effective and efficient use of space. Features like an “owner’s
entry”—with cubbies for personal items and a technology station or a secret passageway
allows homeowners to access the laundry room from the master closet, creating a more
efficient way to manage housekeeping needs. Select a Generation Suite for multigenerational household needs or enjoy an expansive bonus room to provide space for
the hobbyist.
IT’S ALL ABOUT CHOICES – THE DIFFERENCE BETWEEN LIKING A HOUSE AND LOVING YOUR
MARACAY HOME!
An Arizona-based builder, Maracay Homes builds single-family homes for premium homebuyers in the greater
Phoenix and Tucson markets. For over 20 years, Maracay has crafted more than 8,000 homes throughout Arizona.
The company offers a suite of proprietary processes and tools including FlexDesign®, LivingSmart®, Maracay Homes’
Limited Warranty Protection Program and Design Studio to increase buyers’ customization options. Maracay Homes is
the recipient of numerous quality and design awards including the prestigious Pacific Coast Builders’ Conference
Golden Nugget Award of Merit and past Builder of the Year Award from the Southern Arizona Home Builders
Association (SAHBA).
Building a new home is exciting, but it can be a bit overwhelming at times given the large number of details,
production schedules and deadlines. Maracay Homes will strive to make the experience enjoyable and gratifying for
you and your family while keeping your home purchase and construction process on track. We remain in constant
contact with you by phone, email and mail at regular intervals to continually update you on the progress of
construction, as well as to remind you about scheduled meetings and orientations.
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The information contained in the Customer
Experience Guide (CEG) offers detailed
descriptions and expectations for every step
of the journey – from your first visit to our
sales center to the day we hand you the keys
to your new Maracay home.
CUSTOMER FEEDBACK
Maracay Homes is fully focused on trying to
provide what is most important to our
customers: sought-after locations; wellthought-out community designs, choice
homesites and innovative floor plans along
with honest and open communication.
Dialogue with hundreds of customers helped
Maracay Homes create Flex Design® to give
you more choices for the way you want to live.
NEXT STEPS TO HAPPY
HOMEOWNERSHIP
Our desire to maintain open communication
with you extends through the buying process
and after move-in. In an effort to improve the
products and services we provide, we
welcome your comments on our
performance. You will receive a brief survey
from Woodland, O’Brien and Scott
approximately forty-five to sixty (45 to 60)
days after closing on your new home. Please
take the time to provide us with honest and
accurate feedback. We aim to build the best
home and the best customer relationships
possible; your feedback is important to us and
helps us reach that goal!
The following paragraphs outline the
events that typically take place in the
purchase of a new home. Most of these
events are covered in detail in later
chapters of this guide, including time
frames to which we must adhere for the
construction and settlement process to run
smoothly. For quick reference, we’ve
provided checklists at the end of each
chapter that spell out what you’ll need to
do and what Maracay Homes will be doing
“behind the scenes.”
The home-building process is fascinating
but also complex, with many decisions to
make and details to arrange. While
Maracay builds your new home, you’ll play
an important part in several significant
aspects of your purchase.
This guide serves as the cornerstone of our effort to set mutual expectations during the planning, construction and
servicing of your new home. If we establish a common set of expectations, there is an increased likelihood that your
purchase of a Maracay Home will result in your satisfaction and eagerness to refer us to friends and colleagues.
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NEXT STEPS — BUILDING
YOUR NEW HOME TOGETHER
Next Steps — Building Your New Home
Together, Chapter 2, describes the Next
Steps Meeting, which helps each of us
gain an understanding of our mutual
expectations. This chapter clearly outlines
the selection, construction and warranty
processes. Please be prepared to discuss
the contents of The Maracay Way — A
Customer Experience Guide at the Next
Steps Meeting. After this meeting, you
should have a thorough and realistic
understanding of what we provide.
FINANCING YOUR NEW HOME
PURCHASE AGREEMENT
The Purchase Agreement and various addenda presented
to you at the time of purchase constitute the legal
documentation of buying a new home. For your
convenience, this guide includes a tab labeled “Purchase
Agreement Documents,” immediately following the
Overview Section, in which you can place a copy of your
Purchase Agreement. Please read the Purchase
Agreement and all attachments carefully as they spell out
our mutual obligations. In the unlikely event of any
confusion or inconsistency between your Purchase
Agreement and The Maracay Way — A Customer
Experience Guide, the Purchase Agreement will take
precedence. Also, we will place your copies of the Public
Report and Covenants, Conditions and Restrictions
(CC&Rs) for your community in this tab, as well as the
Homeowners’ Association (HOA) documents (Articles of
Incorporation, Bylaws and Design Guidelines).
Financing Your New Home, Chapter 3,
provides a thorough description of the
loan process. This chapter includes an
introduction to Tri Pointe Connect and
helps explain why we feel so strongly that they are the best choice for your new-home financing. Further, Chapter 3
includes a checklist of the documents you will be required to bring to your meeting with Tri Pointe Connect.
TM
YOUR NEW HOME SELECTIONS
New Home Selections, Chapter 4, walks you through the exciting process of personalizing your new home with
selections from the Maracay Homes Design Studio. Chapter 4 contains selection tips and time frames and explains
selection limitations.
TRADE CONTRACTOR SPECIALISTS
Trade Contractor Specialists, Chapter 5, provides an introduction to the trade contractors that are available to you for
the selection of additional customizing options in your new home, such as structured wiring, landscaping and pools.
MEETINGS DURING THE CONSTRUCTION PROCESS
Meetings during the Construction Process, Chapter 6, details the scheduled personalized interactions during the
construction process. Familiarizing yourself with the information in this chapter will help you obtain the maximum
benefit from these meetings.
CONSTRUCTION OF YOUR NEW HOME
Construction of Your New Home, Chapter 7, contains guidelines on safety, security and work in progress. This
chapter provides valuable insights into the world of new-home construction and will help you appreciate and
participate in the process of constructing your new home.
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CLOSING ON YOUR NEW HOME
Closing on Your New Home, Chapter 8, describes the documents you will sign and other important details about
the closing process. We’ve included information to help you prepare for closing and moving.
YOUR NEW HOME WARRANTY PROCESS
New Home Limited Warranty Protection Program, Chapter 9, describes the Maracay Homes’ Limited Warranty
Protection Program. This chapter also outlines the maintenance you should expect to perform on your new home and
our warranty service commitment. It details the Full Warranty process at your 60-Day Follow-Up and 11-Month
Review/One Time Services. Additionally, there is a special section on Emergency Service.
THE TOP TEN
The Top Ten, Chapter 10, lists the top ten (10) areas that tend to be a source of misunderstanding or frustration
between home builders and their customers. At Maracay Homes, we address these areas upfront
to ensure that the stage is set for a smooth process.
SUPPLEMENTAL MATERIALS
Supplemental Materials, the last section of this guide, contains valuable information for Maracay homeowners. This
section includes a Homeowner’s Warranty/Standards, complete with your Maracay Homes Limited Warranty Protection
Program. Another important document in this section is the Termite Treatment Certificate for your new home.
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Next Steps
Building Your
New Home Together
OVERVIEW
As a Maracay customer, we encourage you to participate in a series of scheduled
meetings with various members of your community team. These sessions will keep you
informed and establish and maintain clear expectations for all parties. They will also
facilitate clear communication and customer satisfaction. The first of these scheduled
meetings is the Next Steps Meeting.
MEETING PURPOSE
The Next Steps Meeting is held between you and your New Home Advisor and will last approximately two (2) hours.
At this meeting, we will review this guide in detail so you thoroughly understand our processes.
ATTENDEES
All parties named in the Purchase Agreement should attend this meeting. If a real estate agent assisted you with
your purchase, he or she is welcome, but not required to attend.
A WORTHWHILE INVESTMENT
Be sure to read and become familiar with the material in this guide prior to the Next Steps Meeting. We realize
there’s a lot to absorb, but considering the size of the investment you are making, you’re certain to find the
investment of a few additional hours worthwhile. The Next Steps Meeting is the perfect opportunity to ask questions
and obtain clarification.
MEETING AGENDA
During the Next Steps Meeting we will review the summary pages found at the end of each chapter and answer any
questions you have after reading The Maracay Way — A Customer Experience Guide. We’ll give you a copy of the
guide when you sign your Purchase Agreement. Your New Home Advisor will also have a hard copy on hand for your
reference during scheduled meetings.
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To-Do List
Ours
Deposit and verify earnest money.
Architectural review of your home.
Draw your plot plan.
Order your building permit.
Prepare your homesite for construction.
Submit your Purchase Agreement
paperwork to the lender and title
company.
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Yours
Read The Maracay Way — A Customer
Experience Guide and jot down any
questions you may have.
Review the options list given to you by your
New Home Advisor at the time you signed
your Purchase Agreement.
Make note of the non-structural options
that you want to add to your home. Your
New Home Advisor will review these
options with you during this meeting and
finalize your choices before the PreConstruction Meeting.
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Financing Your New Home
TRI Pointe Connect™
A Clear Path To Homeownership.
HOME FINANCING. TAILORED TO YOU.
Financing is a critical step in buying your new home, but it doesn’t have to be difficult. TRI Pointe Connect™ is
designed to provide a simple and clear path to homeownership by offering a full range of home financing options.
Like any relationship, communication is key. And we’re ready to offer guidance and answer any questions, every step
of the way.
TRI POINTE CONNECT PROVIDES:
1. An impressive selection of loans with terms that fit your needs.
2. A transparent process that’s in sync with the construction and delivery of your home.
3. All the support, communication and TLC you’ll need from a group exclusively dedicated to providing financing for
Maracay customers.
FINANCING AND CLOSING PROCESS
Taking occupancy and moving in requires that your
lender be appropriately involved. This process
helps to ensure that when your home is completed
and delivered, you will be ready to enjoy it!
LOAN APPLICATION
If you have not already done so, you must apply for
any financing required to close escrow on your new
home within five (5) days of the date on your
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Purchase Agreement. This step ensures there is enough time to meet all the criteria necessary to start and close on
your new home.
We ask each customer to make application with TRI Pointe Connect. Maracay’s investment in your new home is
significant. Obtaining a preliminary approval from TRI Point Connect protects Maracay by giving us confidence you are
eligible to obtain the financing needed to close your Maracay home when construction of your home completes.
The checklist in this chapter will get you started on the documentation you need to provide to your lender. Your
lender may require other items we have not mentioned.
PRELIMINARY APPROVAL AND LOAN APPROVAL
Obtaining loan preliminary approval prior to your appointment at the Design Studio will help you determine the dollar
amount of selections that fits your budget and loan amount. Your preliminary approval should include the anticipated
amount for all Design Studio selections.
Your preliminary approval may be conditional upon certain requirements being met first. For example, you may need
to provide copies of tax returns or a recent pay stub, or explain a late charge on one of your credit cards.
Maracay Homes requires you to obtain loan approval within 14 days of the date of the Purchase Agreement before
construction starts on your new home. Take care to meet all loan conditions promptly to help ensure that your home
is started on time.
LENDER AFFILIATION
Although we have an affiliation with TRI Pointe Connect, we will work with any lender of your choice. Keep in mind
that special incentives are offered in our communities when you obtain your financing through TRI Pointe Connect. If
you have another lender, you’ll need to provide your New Home Advisor with their contact information. Instruct your
lender to keep your New Home Advisor up to date on the status of your loan.
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WHY TRI POINTE CONNECT?
Your satisfaction is our ultimate goal. Maracay Homes strives to provide our customers with quality materials, finishes
and amenities; we also seek to establish relationships with companies with like-minded goals. Obtaining financing is a
very important step in the home-buying process.
It is important to choose a mortgage lender you can count on. TRI Pointe Connect has streamlined the mortgage
process, allowing customers to benefit from timely and efficient closings. TRI Pointe Connect offers an extensive array
of products and programs to meet homebuyer’s needs.
A SMOOTH PROCESS
The mission of TRI Pointe Connect is to provide a highly satisfying, customer-focused mortgage experience that
compliments the Maracay Homes purchase experience. In addition to unparalleled service, TRI Pointe Connect offers
competitive mortgage products and terms. By selecting TRI Pointe Connect, you can be confident of a satisfying and
timely closing experience.
COMPLETE FINANCIAL PICTURE
The job of your TRI Pointe Connect Loan Consultant is to completely understand your particular financial
circumstances. You will review all information on the application at your meeting with your TRI Pointe Connect Loan
Consultant. A situation rarely arises that your Loan Consultant has not encountered in the past. Do not hesitate to
discuss any questions you have regarding your assets, income or credit. By providing complete information, you will
prevent delays or extra trips to deliver documents.
STEP ONE
If you decide to use TRI Pointe Connect as your lender, you will need to
contact your TRI Pointe Connect Loan Consultant and apply for a mortgage
loan. Your New Home Advisor will provide the contact information.
Note: You must apply for a mortgage loan with TRI Pointe Connect within five (5) business
days after signing your Purchase Agreement and supply Maracay Homes with a preliminary
approval within fourteen (14) days. Additionally, if you elect to use a lender other than TRI
Pointe Connect, you must notify Maracay Homes of your lender selection in writing
immediately, along with an underwritten loan approval from the outside mortgage
company. In all cases, your final lender selection must be made within twenty-one (21) days
from the Pre-Construction Meeting.
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Loan Checklist
BACKGROUND
The following checklist will assist you with the loan application process. Once the application has been made
and the initial disclosures issued, you can expect your TRI Pointe Connect Loan Consultant to request the
documentation needed.
INCOME
The following items are necessary to disclose income:
• Most recent pay stubs (Thirty (30) days consecutive)
• Documentation of any supplemental income such as bonuses or commissions (last two (2) years)
• W-2s for last two (2) years
• If you are self-employed or earn income from commissioned sales, copies of tax returns with all schedules
(last two (2) years).
• Documentation of alimony or child support (if this income is considered for the loan)
• Copies of any notes receivable (if applicable)
• Names, addresses and phone numbers of all employers for the last two (2) years
PROPERTY INFORMATION
The following items are necessary to document your final purchase price:
• TRI Pointe Connect will work directly with Maracay Homes to ensure your Purchase Agreement and any
addenda are included in your loan file.
• If you are working with a Maracay Homes’ trade contractor for a pool or landscaping company you will
need to provide these contracts directly to TRI Pointe Connect or your outside lender.
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REAL ESTATE OWNED
The following items are necessary to document Real Estate Owned:
• Most recent mortgage statements for each property owned
• Current lease agreements and most recent two (2) years tax returns (if you own any rental properties)
PERSONAL INFORMATION
The following items are necessary to disclose personal information:
• Social security number and driver’s license for each borrower
• Home address for the last two (2) years
• Divorce decree or separation agreements (if applicable)
• Trust agreement (if applicable)
• Power of attorney (if applicable)
• Documentation of current residency status (if you are not a U.S. citizen)
• Name, address and phone number of landlord (if applicable)
• Bankruptcy papers, including discharge (if applicable)
LIQUID ASSETS
The following items are necessary to disclose liquid assets:
• Most recent two (2) months’ statements for all bank accounts (all pages with full account #s)
• Most recent two (2) months’ investment statements (if using funds for closing or reserves)
• Most recent two (2) months’ retirement statements and terms of withdrawal (if using funds
for closing or reserves)
LIABILITIES
TRI Pointe Connect will run a credit report which will list the majority of your monthly obligations. However, there are
a few items that do not show up on most credit reports. Therefore, we need to receive the following in order to
disclose all of your liabilities:
• Student or home equity loans
• Alimony, child-support or any other divorce related liability (if applicable, provide copies of divorce decree
and child support documentation)
Note: You will be asked to pay for an appraisal during the processing of your loan.
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LOAN PROCESSING
BACKGROUND
Once you have given all preliminary information to your lender and sign a release to authorize the aforementioned
steps, the lender will order a credit report and appraisal and may send verification forms to your employers, banks
and current mortgage company or landlord. Your lender will provide you with a Loan Estimate.
DEFINITION OF LOAN ESTIMATE
The Loan Estimate is a form designed to provide disclosures that will be helpful to you in understanding the key
features, costs, and risks of the mortgage loan for which you apply.
VERIFYING SALES PRICE
Before the loan processor
submits your file to the
underwriters for underwritten
approval, he or she will verify the
final sales price. Make sure that
copies of all addenda (such as
final changes signed after the
original Purchase Agreement)
were completed and have been
sent to the lender. This assists the
lender in determining the exact
loan amount. If the final changes
affect the total price of your
home after this point, your lender
may require you to resubmit your
loan application for the higher
amount, or ask you to pay for the
additional items in cash.
LOAN APPROVAL
When you apply for a loan, your
lender will discuss the time frame
for obtaining underwritten loan approval and additional items that may be needed to expedite the process. If any of
the documents requested have not been returned to the lender in a timely manner, approval may take longer.
Note: As outlined in the Purchase Agreement, loan preliminary approval must be obtained within fourteen (14)
days of the date of your signed Purchase Agreement, and underwritten loan approval must be provided prior to
the start of construction on your new home.
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OUTSIDE LENDER
As detailed in your Purchase Agreement, you may choose an outside lender to finance your home. However, you will
be offered special incentives (either a closing cost contribution or allowance) if you obtain financing through TRI
Pointe Connect. You also accept the added responsibility of ensuring that your lender is prepared for closing on the
date scheduled by Maracay Homes, as well as the responsibility for obtaining loan approval.
Note: As specified in the Purchase Agreement, any delays in closing caused by an outside lender will result in
added expenses to you. If you are unable to close escrow on your new home on the scheduled date for any
reason (e.g., delay caused by an outside lender, vacation plans, moving company delays, etc.), we will charge a
nonrefundable fee of $150 per day to extend your closing beyond the date set by Maracay Homes. Please review
the “closing” provision of the Purchase Agreement.
INTEREST RATE LOCK-IN
The only thing anyone knows for certain about interest rates is that they will change. You will need to consider
whether and when to “lock in” the interest rate for your loan. Please understand that this is your financial decision
and we make no commitment on the delivery date, other than the date indicated in the terms of your Purchase
Agreement. We can predict with reasonable accuracy approximately when your home will be completed, but
nonworking days and other unforeseen circumstances can delay the schedule. Very often, your interest rate will be
tied to an expiration date, so be sure to allow time for contingencies.
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3
Summary:
Financing Your New Home
TRI Pointe Connect
WHY TRI POINTE CONNECT?
It is important to choose a mortgage lender you can count on. TRI Pointe Connect has streamlined the mortgage
process, allowing customers to benefit from timely and efficient closings. TRI Pointe Connect offers an extensive array
of products and programs to meet homebuyer’s needs.
TIMING
You will need to contact a lender and apply for a mortgage loan within five (5) business days after signing your
Purchase Agreement. Additionally, you need to supply Maracay Homes with your preliminary approval within fourteen
(14) days after signing your purchase agreement. Final lender selection must be made within twenty-one (21) days
from the Pre-Construction Meeting.
INTEREST RATE LOCK-IN
The decision to “lock in” an interest rate is your financial decision. We make no commitment on the delivery date
other than what is indicated in the terms of your Purchase Agreement.
OUTSIDE LENDERS
Note: As outlined in the Purchase Agreement, loan preliminary approval must be obtained within fourteen (14)
days of the date of your signed Purchase Agreement, and underwritten loan approval must be provided prior to
the start of construction on your new home. In addition, if your lender delays the closing on your new home, you
will incur additional charges.
TRI Pointe Connect, LLC is an Equal Housing Lender.
Licensed by the AZ Department of Financial Institutions, Mortgage Banker 0929022. Corporate NMLS ID 1250459. All rights reserved.
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To-Do List
Ours
Obtain preliminary approval from your
lender within fourteen (14) days of
signing your Purchase Agreement
Explain the loan application process and
emphasize important dates to remember
Ensure TRI Pointe Connect, if selected to
provide your home financing, delivers
exemplary service, competitive mortgage
products, and a timely closing.
Provide any information requested by
lenders and appraisers.
Yours
Apply for a mortgage loan with TRI Pointe
Connect within five (5) days of signing your
Purchase Agreement.
You may use either TRI Pointe Connect or
an outside lender, but remember: if you
obtain financing through TRI Pointe
Connect, you’ll receive a closing cost
contribution, or an allowance.
Promptly provide your lender with all
required information about your income,
assets and credit. If you choose to obtain
financing through an outside lender, we
must have an underwritten approval from
the outside lender with acceptable
conditions prior to the start of your home.
Avoid making employment changes or
incurring any new debt, late-payment
charges or non-sufficient funds charges.
Please contact your TRI Pointe Connect
Loan Consultant if you anticipate any of
these events.
Finalize your lender selection twenty-one
(21) days after your Pre-Construction
Meeting.
If you use an outside lender, make sure
they’ll be prepared to close on the date
specified by Maracay Homes.
Legal Disclaimer: Information is accurate as of date of printing and is subject to change without notice.
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New Home Selections
OVERVIEW
Before we physically build your home, we build it on paper. During this period, we will be
obtaining the necessary permits, finalizing the architectural drawings, engineering the
homesite, coordinating with our trade contractors and preparing to start construction on
your new home.
That brings us to one of the most pleasurable parts of the process: selecting finish materials
and colors for items such as cabinets, countertops, plumbing fixtures and flooring. One of
your responsibilities is to make these selections in a timely manner. Our organized process
allows us to balance your desire for flexibility in personalizing your home while allowing the
time needed to prepare for construction. Therefore, we will schedule an appointment with
you for the Maracay Homes Design Studio and finalize all of your selections within fourteen
(14) days of signing your Purchase Agreement.
WELCOME TO THE MARACAY HOMES DESIGN STUDIO
A kaleidoscope of colors, shapes, designs and customized treatments await you when visiting the Maracay Homes
Design Studio. Meet with a New Home Designer to choose the right balance of colors, textures and finishes that truly
reflect your tastes. We’ve created a relaxing and enjoyable experience for you. Preview top name brands you know
and trust in one showroom. Personalize your home for the way you want to live.
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LET’S GET YOU STARTED
We hope your visit to the Maracay Homes Design Studio will be one of the most exciting steps you will take during
the construction of your new home. When you sign your Purchase Agreement, your New Home Advisor will
coordinate with the Design Studio to schedule your appointment. If you need to change your appointment, please
call the Design Studio directly at (480) 889-3704. We will be happy to work with you to create a schedule that is
convenient yet within the timelines of your Purchase Agreement.
To ensure that you receive our undivided attention, the Design Studio is open by appointment only. Your Design Studio
selections must be finalized prior to your Pre-Construction Meeting. The Design Studio is open Monday through
Friday from 8:00 a.m. to 5:00 p.m. You may also find it beneficial to make child-care arrangements for younger
children, as these important decisions will require your full attention, and space in the Design Studio is limited.
SELECTION TIPS AND TIME FRAMES
Your New Home Designer will guide you through the selection process, combining their own experience working with
other customers with your own preferences and personal style.
When you sign your Purchase Agreement, we will provide you with a list of all the options and assist you in selecting
Maracay Homes Flex Design® alternatives available for your new home.
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DESIGN STUDIO SELECTIONS
The items that you will select during your appointment at the Design Studio are listed below.
NOTE: Not all options are available at all communities
▪ Flooring
▪ Interior and exterior door hardware
▪ Kitchen, bathroom and laundry
countertops and edge detail
▪ Water softener systems and reverse-osmosis water
purification systems
▪ Shower doors for standard and optional
secondary bathrooms
▪ Lighting packages, including ceiling fans and
pendant fixtures
▪ Cabinet locations, door style, stain color,
species of wood and accessories (e.g.,
roll-out shelves, glass doors, crown
molding, hardware)
▪ Wood window sills, baseboards, door casings and
crown molding
▪ Kitchen, bathroom and laundry sinks
▪ Closet organizers
▪ Standard interior paint colors and twotone paint options
▪ Stair-baluster woodtype, location, style and stain
color
▪ Interior door style
▪ Appliances
▪ Cultured marble surrounds with steel porcelain tub
at secondary baths
▪ Custom tile mud work for kitchen and bathrooms
LIMITATIONS
Maracay Homes invests significant upfront time and resources on architectural elevations, Maracay Homes Flex
Design® options, floor plans and interior finish choices that create neighborhoods and homes of value. As a result of
this upfront investment, we simply do not have the resources to build one-of-a-kind custom homes for individual
buyers. Although this framework
works well for the majority of our
customers, we recognize that
some will require greater
customization than we can offer.
Those individuals will need to wait
until after closing to further
customize their homes. Please
understand that we do not make
any exceptions to this approach.
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TIMING AND LOCATION
You will make your selections at the Maracay Homes Design Studio. At the time of signing your Purchase Agreement,
your New Home Advisor will coordinate with the Design Studio to schedule your appointment. This appointment and
finalization of all selections made in the Design Studio will take place within fourteen (14) days of signing your
Purchase Agreement. The length of each appointment varies, but most customers are able to complete their
selections within four to five (4 to 5) hours. Your New Home Designer will ensure that you have sufficient time to feel
totally comfortable and satisfied with your choices.
INTERIOR COLORS
The Maracay Homes Design Team encourages you to bring cushions or swatches to coordinate colors within your
new home. You will have the opportunity to view color samples in both natural and artificial light to receive an
accurate impression of the color. Please note that variations can occur between samples and the actual material
installed.
COLOR VARIATIONS
Keep in mind that all natural materials contain variations and, when installed in your home, will differ from the
samples available in the Design Studio or displayed in our model homes. This is particularly true of wood products
such as cabinets, stairs, rails and hardwood floors as well as granite and marble products.
Such differences will typically extend across the products installed in your home as well. For example, you should
anticipate variations across the grain in wood cabinets or granite countertops in a single kitchen.
Manufactured materials such as tile, stone and carpeting will also differ from samples due to dye-lot variations.
PRODUCT AVAILABILITY
Although we choose our brand partners and their products with longevity in mind,
change is inevitable. There are times when a manufacturer may update their
product offerings with little or no notice to the industry and your original selections
are no longer available. If suppliers discontinue any of your selections, we will
contact you and work with you to make an alternate selection.
Note: Re-selections must be made within one (1) week. It is imperative that
construction of your new home progresses on schedule.
20
HOMES PURCHASED WHILE UNDER CONSTRUCTION
Maracay Homes routinely starts construction on homes that are not yet sold. This practice allows us to make
thoughtfully designed homes available to customers who are relocating from outside the Phoenix and Tucson area,
as well as customers who sell their old home quickly and don’t have the luxury of waiting for a new home to be built
from the ground up. If you are purchasing a designer home, all of the selections have been made and your ability to
modify these selections or Maracay Homes Flex Design® options is likely to be very limited. See your New Home
Advisor for additional information.
MEASURE TWICE , CUT ONCE
“Measure twice, cut once” is a favorite
phrase among experienced carpenters
who know to check their measurements
prior to making the cut. This applies to
your selections as well. We’re counting on
you to make sure that our paperwork
accurately reflects the choices you’ve
made. This is important because your
selection sheet serves as the template we
will use to build your home.
Note: We recommend that you retain
your selection sheets for future reference.
These materials are useful for matching
paint colors, flooring colors and
replacement items in your new home.
CUSTOM DESIGN SERVICE AND MATERIALS
Your New Home Designers are happy to offer their services to help you create a special and personal look for some
features of your new home. For example, you may choose a custom design for your kitchen backsplash, vanity or tub
splash or upgraded tile or solid surfaces for showers and vanities.
We require a 100 percent deposit on custom selections at the time of your Pre-Construction Meeting. Requests for
this service must be made during your first appointment with the Design Studio. A second appointment may be
necessary to complete the process.
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4
Summary:
New Home Selections
TIME FRAMES
You’re going to be making many big decisions, and we realize that you may wish to have more time to do so.
However, our construction processes depend on your cooperation, so we cannot make exceptions to any of the time
frames we have established for making selections, as outlined in this chapter. We’re confident you will find that this
process offers design flexibility unparalleled by builders similar in size and scope to Maracay Homes. If you feel you
cannot work within our established time frames, a custom-home builder might better suit your needs.
DISCONTINUED SELECTIONS
If suppliers discontinue any of your selections, we will contact you to make an alternate selection. Re-selections must
be made within one (1) week.
VARIATIONS IN NATURAL MATERIALS
All natural materials contain variations and will differ from samples and across single installations. Manufactured
materials, such as tile, stone and carpeting, will also differ from samples due to dye-lot variations.
ACCURATE SELECTIONS
Please review the final selection sheet prior to signing to ensure it accurately reflects your selections.
22
To-Do List
Ours
Stay on top of the latest residential
design trends.
Make the most up-to-date products
and materials available to you.
Have a team of design professionals
ready to assist you in putting together
the home of your dreams.
Document your selections to ensure
that the correct items and colors are
installed in your new home.
Yours
Schedule your Design Studio appointment
and finalize all selections within fourteen (14)
days of signing your Purchase Agreement.
Collect cushions, swatches, photos, sketches
and ideas you’d like to incorporate in your
new home, and bring them to your
appointment.
If you have young children, arrange for
someone to take care of them while you’re
at the Design Studio.
Make your Design Studio appointment
enjoyable in every way!
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24
5
Trade Contractor
Specialist Meetings
INTRODUCTION TO TRADE CONTRACTOR SPECIALISTS
Certain selections for your new home require an industry
specialist. We have very carefully chosen trade contractor
specialists with vast expertise in home technology,
landscaping and pools. If you would like to have any of these
options included in the initial construction of your new
home, we will set up an appointment for you to meet with
the appropriate trade contractor.
TOTAL HOME TECHNOLOGY
You will meet with our knowledgeable and experienced home technology experts to discuss security, structured
wiring and audio/ video needs for your new home. These trade contractors will guide you in selecting features that
are unique to your specific situation and circumstances. In the end, whether it is home security, home connectivity or
home entertainment, you can be sure your expectations will be met.
This meeting must take place and your selections finalized within twenty-one (21) days after your Purchase
Agreement. Please note that some low-voltage items you select may require additional high-voltage (110V) electrical
outlets to operate. Discuss the additional outlets needed with your New Home Advisor immediately following your
meeting with our total home technology provider.
25
LANDSCAPING
Landscaping is a very important aspect of the overall design and feel of your new home. Your landscaping expert will
be delighted to discuss design, installation, maintenance or any other aspect of your landscaping needs and wants,
and takes great satisfaction in helping you create and design the outdoor experience you desire. This meeting must
take place and your selections finalized within twenty-one (21) days after your Purchase Agreement.
POOLS
Our pool experts will meet with you to discuss and design the backyard oasis of your dreams. From pools to spas,
our preferred pool partner has the expertise to make your visions come to life. This meeting must take place and
your selections finalized within twenty-one (21) days after your Purchase Agreement.
Note: If you wish to finance your pool or rear-yard landscaping as part of your mortgage, you will need to obtain
approval from TRI Pointe Connect or your outside lender. The lender may require an appraisal of the value of the
options. Pools and landscaping may not be included in VA or FHA mortgages.
26
5
Summary:
Trade Contractor
Specialist Meetings
Our desire is to connect you, our valued customer, with experts who have proven themselves to Maracay Homes as
specialists in the areas of home technology, landscaping and pools. Meeting with these specialists will give you the
opportunity to design and bring to life your ideas for your new home.
27
To-Do List
Ours
Arrange meetings with experienced
trade contractors who will help you
select home technology options, pools
and landscaping for your new home.
Order the necessary products and
materials and incorporate them into the
construction schedule of your new home.
Yours
Carefully consider whether you would like to
include home technology, landscaping, and/or
pool options and upgrades with your new
home purchase. Discuss with your New Home
Advisor and lender whether these choices
make sense for your situation.
Work with your New Home Advisor to
schedule meetings with Maracay’s preferred
trade contractors for home technology, pools
and landscaping.
Make and finalize these selections within
twenty-one (21) days after your Purchase
Agreement.
Immediately after meeting with our home
technology experts, contact your New Home
Advisor to discuss any additional electrical
outlets that will be required for your lowvoltage selections. For instance, if you add a TV
outlet or phone jack at your covered patio, we
need to make sure those items are listed on
your selection sheet next to “covered patio.”
If you wish to include pools or landscaping in
your mortgage, make sure you obtain the
approval of TRI Pointe Connect or your
outside lender.
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6
Meetings during the
Construction Process
OVERVIEW
INTRODUCTION
As mentioned at the beginning of this guide, while your home is under construction
you’ll probably feel a mixture of excitement and frustration. On any given day, there may
be a lot of activity at your homesite, or none at all.
That’s why we schedule several meetings with your New Home Advisor and/or
Construction Project Manager to review the progress of your new home and discuss any
questions or concerns you may have. All meetings are held during regular business hours
from Monday through Friday. These meetings are reviewed below.
Note: While we hope to accomplish many things during these meetings, nothing is more
important to us than your safety. Please follow the safety procedures described in
Chapter 7, Construction of Your New Home – Maracay Homes Safety Requirements, and
remember that these meetings are not appropriate for children.
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YOUR NEW HOME CONSTRUCTION PROJECT MANAGER
Your Pre-Construction Meeting is typically the first opportunity you have to meet your community’s production team.
Your New Home Construction Project Manager is responsible for all construction activities in your community.
1 . PRE-CONSTRUCTION MEETING
Your New Home Advisor will schedule a Pre-Construction Meeting once you complete your option selections. This
meeting will take place during business hours approximately one (1) week prior to the start of construction of your
new home. This meeting typically takes about one and a half (1-1/2) hours. If you need more time, we’ll be happy to
accommodate you.
Your New Home Construction Project Manager and New Home Advisor will review with you the options you selected
and the placement of your new home on your homesite. During this meeting, we are counting on you to verify the
various items you selected on your agreement paperwork. Maracay Homes wants to be certain that the detail we will
be providing to our trade contractors and suppliers is accurate and complete to avoid confusion in building your new
home.
In very rare situations, customers might require small changes at the Pre-Construction Meeting but sign off on them
the same day. Please remember that changes or additions cannot be made after the meeting. Also, we can not
commit to an exact closing date at this time.
If you’re going to have a home inspector review your new home, you must notify your New Home Advisor at or prior
to the Pre-Construction Meeting and complete an amendment to your Purchase Agreement.
CUSTOMER COMMUNICATION FORM
To facilitate excellent communication with our valued customers, we have created a form called, “Customer
Communication Form.” This form can be obtained at any time from your New Home Advisor. It’s a great way to
document any questions you may have at any time during the building process and to get prompt answers from the
Maracay Homes’ Team. The process is simple: obtain a form from your New Home Advisor, complete it and return it
to the Sales Office. Your form will be answered promptly by the appropriate member of the Maracay Homes’ Team.
SELECTIONS AND CHANGES
Prior to starting your new home, we provided the opportunity to make selections and choose Maracay Homes Flex
Design® options (please see Chapter 4, New Home Selections for additional information).
30
PREPARATION
Please bring the following items to your Pre-Construction Meeting:
• The Maracay Way — A Customer Experience Guide
• Purchase Agreement
• Design Studio Selection sheets
• Electrical, low voltage selections (if applicable),cable, phone and audio/video diagrams or specifications
• Any Maracay Homes Flex Design® options you have chosen
• Appropriate footwear and clothing to walk your homesite (see Chapter 7)
• Landscape plan (if applicable)
• Pool plan (if applicable)
ADDITIONAL ATTENDEES
If a real-estate agent helped you with your purchase, he or she is welcome, but not required, to attend.
2 . HARD-HAT TOUR
BACKGROUND
The next meeting we invite you to attend is the Hard-Hat Tour, which is conducted prior to the installation of
insulation and drywall. At this meeting, your New Home Construction Project Manager reviews the framing of your
home and its mechanical systems, which include heating, ventilating and air-conditioning (HVAC), plumbing and
electrical. In addition, we review all of your selections and any Maracay Homes Flex Design® options, phone, cable
and audio/video locations.
Note: Please remember that at this time we cannot accommodate requests for custom changes or changes to
the selections that you have made.
ITEMS TO REVIEW
We find that this meeting helps ensure that all selections are installed according to the original agreements. It also
gives you an understanding of what is “inside the walls” in your new home. Plan on taking a few moments at this
meeting to review with your New Home Construction Project Manager our warranty and service procedures and
some of the maintenance items you will be responsible for in your new home.
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SHORT NOTICE
Your New Home Advisor will notify you when it’s time to schedule the Hard-Hat Tour, which is held shortly after the
framing and mechanical systems are roughed in but just prior to the installation of insulation and drywall. This is a
critical time in the construction of your new home, and there is a very short “window” during which we can conduct
this meeting.
Note: We are only able to provide a one to three-day (1 to 3-day) notice prior to your Hard-Hat Tour, and cannot
stop the construction of the home in order to schedule this meeting. Your understanding and cooperation with
these tight scheduling constraints are appreciated.
The Hard-Hat Tour lasts approximately one to one and a half (1 to 1-1/2) hours. Your attendance is optional, but
highly recommended.
SAFETY
We care about your safety and require all customers to schedule construction visits with their New Home Advisor.
Please understand that access to your homesite during construction may not be permitted on certain days.
Construction sites pose many hazards and risks, but if you observe the following safety
requirements, your visit will be trouble-free:
• Check in at the Sales Office before entering the job site
• Wear a hard hat at all times
• Wear closed-toe shoes
• Don’t bring children or pets
• Visit only during normal business hours
• Park only in the street
For more detailed information about our safety procedures, see Chapter 7, Construction of your New Home.
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PREPARATION
Please bring the following items to your Hard-Hat Tour:
• Purchase Agreement
• Design Studio Selection sheets
• Any phone, cable and audio/video diagrams
• Any Maracay Homes Flex Design® options you may have selected
• Appropriate footwear
• Hard hat
• Landscape plan (if applicable)
• Pool plan (if applicable)
ADDITIONAL ATTENDEES
If a real-estate agent helped you with your purchase, he or she is welcome, but not required, to attend.
YOU’RE ALMOST HOME!
Soon you will be asked to attend a New Home Orientation, closely followed by a New Home Presentation. Both
events are designed to effectively communicate how to operate, maintain and live happily in your new Maracay
home. You will be notified of the date and time of the New Home Orientation and the New Home Presentation
approximately forty-five (45) days prior to the completion of your new home.
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3 . New Home Orientation
Your New Home Orientation introduces you to your newly completed home and its many features — a meeting
that goes beyond the traditional walkthrough to include a detailed demonstration of your new home’s operation
and a review of your maintenance responsibilities and warranties. At this meeting, you will be meeting with your
Warranty Representative. Your Warranty Representative is fully qualified to build and inspect every facet of your
home. You will be glad they are an advocate for you!
Equally important, we want to confirm that we have delivered your new home with all construction work
completed and all of your selections correctly installed.
At your New Home Orientation, your Warranty Representative will meet with you to offer information about your
home’s warranties, maintenance schedule and warranty process. You will also learn how to operate the heating
and air-conditioning units, appliances, electrical circuit breakers, plumbing shut-off valves and other necessary
equipment to keep your home running smoothly and efficiently. This is our opportunity to familiarize you with your
newly completed home and review instructions concerning the operation of the various components and features.
During the New Home Orientation, please inspect the home for any items or areas that display chips, scratches or
other noticeable defects. Such cosmetic items will not be covered under your warranty after this inspection.
Your title-company appointment will be scheduled on the same day as your New Home Orientation. After the
orientation is complete, you’ll be prepared to attend your title-company appointment and sign your closing
documents.
SCHEDULING OF YOUR NEW HOME ORIENTATION
Your New Home Sales and Closing Coordinator will typically schedule your New Home Orientation forty-five (45)
days prior to completion. This orientation is always scheduled for 9 a.m. or 1 p.m. several days before closing. Your
Waranty Representative will meet you at your new home. Expect the orientation to take approximately two to four
(2 to 4) hours, depending on the size of the home.
PREPARATION FOR YOUR NEW HOME ORIENTATION
If you have questions about home maintenance or Maracay Homes’ Limited Warranty Protection Program, make
note of them to bring up at the New Home Orientation. If you have not already done so, please read Chapter 9,
Your New Home Limited Warranty Protection Program, before your New Home Orientation.
34
ADDITIONAL ATTENDEES AT YOUR NEW HOME ORIENTATION
Past experience has shown that this orientation is most beneficial when you are able to focus all your attention on
the information we present about your new home. Although we appreciate that friends and family members are
eager to see your new home, we can only accommodate those listed on the Purchase Agreement at this orientation.
Therefore, Maracay Homes cannot accommodate children, other family members, friends or pets during any type of
on-site visits or inspections.
Please bring the following items to your New Home Orientation:
• Appropriate footwear and clothing to walk the interior and exterior of your home.
• As a reminder, children cannot be accommodated at the New Home Orientation.
• If a real-estate agent helped you with your purchase, he or she is welcome, but not required, to attend.
HOME INSPECTORS
If you’re going to have a home inspector review your new home, you must notify your New Home Advisor at or prior
to the Pre-Construction Meeting and complete an amendment to your Purchase Agreement. Our formal
construction meetings and orientations are scheduled and designed for you, not home inspectors, who generally
conduct their work just prior to our various meetings. Specific time frames are outlined in the Home Inspector
Addendum and coordinated by your New Home Advisor. It is very important that home inspections are scheduled
after Maracay’s Pre-Walk Inspection, which takes place four to seven (4 to 7) working days prior to your New Home
Orientation.
For safety reasons, homeowners and real-estate agents cannot accompany inspectors unless a Maracay Homes’
team member is present. In addition, for safety reasons, Maracay Homes cannot accommodate children, other family
members, friends or pets during any type of on-site inspection. Additionally, home inspectors are never allowed on
the roof of a Maracay Home for safety reasons.
Note: If you plan on using a private home inspector, it is your responsibility to ensure that the inspector fully
complies with all Maracay Homes’ safety and liability insurance requirements. Proof of insurance must be
provided to your New Home Advisor before any inspection can occur.
Regardless of the documentation provided to you by your home inspector, Maracay Homes reserves the right to
make the final determination for construction issues raised by the independent inspector based on applicable
municipal codes and Maracay Homes’ quality standards. If there is a variance between items noted and issues
corrected, it will be explained to you (and the inspector, if requested) in full detail.
35
IMPORTANT DOCUMENTS
At your New Home Orientation, you will
receive several important documents. One is a
list of emergency phone numbers for critical
trade contractors, such as heating and
plumbing, who might be needed after hours or
on weekends. The manufacturers’ literature for
the furnace, water heater, appliances and
other consumer products will also be provided.
Finally, you will receive a copy of the
completed New Home Orientation form. We
suggest that you keep these items in your copy
of The Maracay Way — A Customer Experience
Guide.
COSMETIC SURFACE DAMAGE
During your New Home Orientation, we
examine surfaces such as floors, walls, window
glass, mirrors, appliances, countertops, etc., to
ensure there is no damage or to repair any
that may exist. After the New Home
Orientation, any cosmetic repairs to your home
will become your responsibility. During the
move-in process, surfaces endure minor
scratches and stress; therefore, these damages
are not covered under Maracay Homes’
Limited Warranty Protection Program. Please
use safeguards to protect your home’s surfaces
prior to move-in.
INSPECTING YOUR NEW HOME
In addition to introducing you to your
new home, the New Home Orientation is
also an opportunity for you to inspect
your home and note any details that
require attention on the New Home
Orientation form.
In an effort to eliminate any confusion
and avoid misunderstandings, verbal
commitments will not be honored;
please be sure to note all items in writing
on the New Home Orientation form. This
includes any items we agree to transfer
from a home inspector’s report.
COMPLETION OF ITEMS
We strive to complete all items noted at the
New Home Orientation prior to close of
escrow. Generally, most items will be completed before you move in. However, Maracay Homes will not delay escrow
for incomplete items. If work needs to be performed in your home after you move in, construction team members
are available for appointments Monday through Friday, 8:00 a.m. to 4:00 p.m. Under normal circumstances, you can
expect us to resolve all items within ten (10) working days. We will inform you of any delays caused by back-ordered
materials. Only those items listed on the New Home Orientation form will be addressed.
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4. YOUR NEW HOME PRESENTATION
During the presentation of your new home, you will be asked to initial and sign off on the completed items from the
New Home Orientation form. This documents that each item has been corrected to your satisfaction. Additionally, it
is an important transition point where we, at Maracay Homes, pass your new home from the construction team to
the warranty team. Your New Home Presentation and closing will normally be scheduled about four (4) working days
after your New Home Orientation and will last approximately one (1) hour. You and your New Home Construction
Project Manager will review and discuss all items listed on your New Home Orientation form. Any final questions or
concerns may be discussed as well. Any new items discovered will be forwarded to our warranty department, and
they will schedule a time to complete them. Provided there are no delays at closing, once the New Home
Presentation is complete you’ll receive your keys and can move into your new Maracay home!
FUTURE SERVICE
Maracay Homes responds to warranty items as detailed in Chapter 9, New Home Limited Warranty Protection
Program. It is important to distinguish between the items that are noted on the New Home Orientation form
(generally referred to as “punchlist” items) and any regular warranty service items that arise after you move in.
37
6
Summary:
Meetings During the
Construction Process
SAFETY
During all visits to the construction site, your safety is our top priority. Please be familiar with and adhere to all safety
procedures referenced in this guide.
YOUR CONCERNS
At meetings with Maracay Homes’ team members during the construction process, you have our undivided attention.
This is the best time to ask questions or bring up any concerns. However, we cannot make changes to any selections
or options at any of these meetings except as mentioned in the Pre-Construction Meeting.
PRE-CONSTRUCTION MEETING
Your Pre-Construction Meeting is the first meeting you’ll attend with your community construction team and is held
about a week before physical construction begins on your home. This is when you will meet the rest of your
community team.
HARD-HAT TOUR
The second meeting is the Hard-Hat Tour, held just before insulation and drywall is installed. We can only provide one
to three (1 to 3) days’ notice to schedule the Hard-Hat Tour and will not stop construction of your home to
accommodate this meeting. Please plan on spending one and a half to two (1-1/2 to 2) hours on this tour.
NEW HOME ORIENTATION
At the New Home Orientation, we will demonstrate the features, operation and maintenance of your new home. We
will also examine surfaces to ensure there is no cosmetic damage, or to repair any damage that may exist. After this
point, any cosmetic repairs to your home become your responsibility and are not covered under the Maracay Homes
Warranty Program. Additionally, we will confirm with you that we have delivered your new home with all construction
work completed and all of your selections correctly installed.
38
NEW HOME PRESENTATION
This is the final step in the process leading to homeownership! Your Maracay Homes Team will present your beautiful
new home to you and ensure that any items noted during the New Home Orientation have been corrected. If any
new items are noted, they will immediately be referred to our warranty department. In most cases, immediately
following this presentation you will be given the keys to your new home and new lifestyle!
PRIVATE HOME INSPECTORS
Private home inspections must take place prior to construction meetings and orientations (never at the orientation).
Your New Home Construction Project Manager will review and address every item on the home inspector’s list.
Maracay Homes will make the final decision as to which items are corrected.
39
To-Do List
Ours
Do everything possible to ensure your
safety while on a Maracay
construction site.
Demonstrate the features and
operation of your new home and
explain what maintenance you will
need to perform.
Ensure that cosmetic damage to
walls, floors, etc., is documented and
repaired before you move in.
Address all Customer Communication
Forms and respond to you quickly.
Yours
Familiarize yourself with all the safety
procedures outlined in this chapter.
When attending meetings or orientations,
remember to bring your Purchase Agreement;
selection sheets; list of Flex Design® choices;
telephone, cable and audio/video diagrams;
landscape or pool plan (if applicable).
Wear appropriate clothing and footwear for
site visits.
Make arrangements for child care on days you
will be visiting the construction site.
If you plan to hire a private home inspector,
make sure his/her inspection is scheduled prior
to Maracay construction meetings and
orientations.
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7
Construction of Your New Home
OVERVIEW
Building a new home can be one of life’s most treasured experiences. Your Maracay Homes’ Construction
Team strives to make the entire home-building process enjoyable for you and your family. We always welcome
your comments or questions. Our ultimate goal is to ensure your new home meets Maracay Homes’ exacting
quality standards.
Keep in mind that the construction timeline differs from home to home depending upon a number of variables,
including the size of the home, the homesite, the weather and the overall number of Maracay Homes Flex
Design® options that have been selected.
The construction of a new home differs from other manufacturing processes in several ways. For example, your
new home is built out in the open rather than in a controlled environment, so it is subject to weather conditions.
Different options may be selected and different trades may work on each home. Homes are built by people, not
machines, so each home is crafted differently even if the same options are chosen. By keeping these differences
in mind, you can enjoy participating in and observing the construction of your new home.
41
MARACAY HOMES SAFETY REQUIREMENTS
Safety is Maracay Homes’ top priority and a core value of our company. Our practices help ensure safety for our
customers as well as for our team members and trade contractors. Maracay Homes is a true leader in the housing
industry in safety standards.
A new-home construction site is exciting, but it can also be dangerous. Therefore, we must require the following:
• Hard hats must be worn at all times.
• Hard-soled shoes are required; open-toed sandals or high-heeled shoes are never allowed on a job site.
• Schedule an appointment with your New Home Advisor before visiting your site. Unscheduled site visits will not be
accommodated.
• A Maracay Team Member must accompany you at all times.
• No children or pets are allowed on site (including during scheduled meetings).
ADDITIONAL SAFETY PRECAUTIONS
Please observe these common-sense safety procedures at all times when visiting:
• Do not walk backwards, not even one step. Look in the direction you are moving at all times.
• Watch for boards, cords, tools, nails or other construction materials that might pose a tripping hazard or cause injury.
• Look both ways before walking into the street and between construction vehicles and other large obstacles.
• Do not enter any level of a home that is not equipped with stairs and rails.
• Stay a minimum of six (6) feet from all excavations.
• Give large, noisy grading equipment or delivery vehicles plenty of room. Assume that the driver can neither see nor
hear you.
• Do not handle or attempt to use any tools, equipment, materials or ladders.
• Please park your car as far away from the construction area as possible. Any damages that may occur to your
vehicle are not the responsibility of Maracay Homes.
• Understand that construction activities will continue in your neighborhood after you move in. Protect yourself and
your children by staying well away from areas under construction, including storm-water management areas.
Maracay Homes is not responsible for bodily injuries or property damage that may occur when someone
trespasses onto construction areas.
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A UNIQUE PROCESS
As a consumer, you rarely have the opportunity to watch as the products you purchase are created. Virtually all the
products you typically purchase are created in controlled environments like factories where workers manufacture
thousands of similar products day in and day out. Your new home, however, is created right before your eyes, in all
kinds of weather conditions, and with an incredibly varied set of trade contractors who are creating a one-of-a-kind
product to your agreed-upon specifications.
Your new home will be built using more than 100 different materials through the coordinated efforts of nearly 30
trade contractors and over 100 construction personnel. In order to efficiently and effectively meet construction
deadlines, you must make your option selections within the time period specified in your Purchase Agreement. This
cooperation and effort is of paramount importance during the construction process.
“UGLY DUCKLING” PHASES
While your home is under construction, it’s common to find scrap material and other debris on your homesite. In
addition, your home will be exposed to the elements, and it’s very likely that somewhere along the line, errors will be
made during construction. While we understand that this can cause you concern, please realize that every home we
have ever built, including our beautifully decorated model homes, has gone through these exact same “ugly
duckling” phases. You can feel confident that Maracay Homes will make corrections as necessary based on
construction scheduling and our quality standards.
INSPECTIONS AND SCHEDULING
Maracay Homes operates with a set of standardized schedules and inspection
processes to ensure that your home is examined and checked for errors or defects.
These processes and inspection checks are typically not “continuous,” but rather occur
at specific predetermined steps during construction. We point this out so you will
understand that occasionally errors are made and may remain in the home for some
period of time before they are corrected during the next scheduled phase.
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PLANS AND SPECIFICATIONS
JURISDICTION REVIEW
The building department of the county or city where your home will be located must review and approve the plans and
specifications for your home and homesite. It is difficult to predict the amount of time required for this process, and it can
sometimes delay the start of your home. This is one of the reasons why we cannot make structural or Maracay Homes
Flex Design® changes after signing the purchase agreement.
ENGINEERING REVIEW
Structural elements of your plans have been designed by a registered and licensed structural engineer to provide safety for
you and your family.
REGULATORY CHANGES
From time to time, city or county agencies adopt new codes or regulations that can affect your home. Such changes are
usually adopted in the interest of safety and are legal requirements with which Maracay Homes must comply. The codes
and requirements in effect for each area can vary. This is one of several reasons why we may construct the same floor plan
slightly differently in two separate jurisdictions, or in two separate time periods within the same jurisdiction.
INDIVIDUAL FOUNDATION DESIGNS
Another area where variations among homes can appear is in the foundation system. The foundation design is specific to
each community and homesite. Maracay Homes determines the proper foundation plan to use based on soil conditions.
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CHANGES IN MATERIALS, PRODUCTS AND METHODS
The housing industry, building trades and product manufacturers are continually working to improve methods and
products. In addition, manufacturers sometimes make model changes that can impact the final product. As a
result, we may use methods or materials in your home that differ from those in our models or other homes in
your community.
Since such substitutions or changes may become necessary due to matters outside our control, we reserve the right
to make them without notification. In such instances, these substitutions will be consistent with the quality of the
substituted product or method. Sometimes certain products are discontinued. If this occurs during the construction
process, we will contact you to make another selection. The new selection must cost approximately the same as the
original. If you select an upgrade as a replacement for a discontinued product, you will be responsible for any
difference in cost.
VARIATIONS
Many different trade contractors have assembled your home. The same individuals rarely work on every home in the
same way. The exact placement of switches, outlets, door bell, vents and so on will vary slightly from the model and
other homes with the same floor plan.
COMMUNITY SPECIFICATIONS
The most common source of misunderstanding about specific designs or products that are specified in our homes is
when customers make assumptions based upon what they see at a different Maracay Homes’ community. There are
many reasons why we tailor our products and options to each specific community.
Note: Do not make assumptions about anything you see at a different Maracay community without first checking
with your New Home Advisor. This is especially important if you are purchasing at a community that does not
feature a model home.
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QUALITY
A HANDCRAFTED PRODUCT
Maracay Homes will build your new home to the standards described in this guide. Each new home is a handcrafted
product combining art, planning, engineering, science and raw labor. The efforts of many people with different
training, experience and skills come together. We coordinate and supervise the contributions of these individuals to
your new home.
Just like safety, quality is also a cornerstone of our operations. We put checks and balances, processes and
procedures in place to support the highest quality outcomes in each home we deliver. We take great pride in our
reputation as a “Leader of Quality” in the Phoenix and Tucson housing markets. If you have any quality concerns,
please discuss them with any of your Maracay team members.
MARACAY HOME INSPECTIONS
As part of Maracay Homes’ Quality Assurance Program, four (4) separate inspections will be made while building
your new home. Along with verifying that the correct options are being installed, we make sure the home is
compliant with building codes. We meet or exceed the Arizona Workmanship Standards.
INSPECTIONS
#1 PRE-SLAB INSPECTION
Your New Home Construction Project Manager will verify all options before the slab is poured.
#2 PRE-INSULATION INSPECTION
Your New Home Construction Project Manager will inspect the framing, air-conditioning, plumbing and electrical
systems of your new home before the drywall is installed in order to ensure that Maracay Homes’ standards are met.
#3 TRIM INSPECTION
Your New Home Construction Project Manager will review the installation of cabinets, trim carpentry, paint and drywall.
#4 PRE-WALK INSPECTION
This final quality inspection takes place several days before your scheduled New Home Orientation. Your New Home
Construction Project Manager will inspect all the details of your new home.
Note: If you decide to use a home-inspection company, you may schedule them after the Pre-Walk Inspection
and before the close of escrow. Please schedule this inspection with your New Home Advisor.
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CUSTOMER COMMUNICATION:
PROCESS AND FOLLOW-UP
There are times when a home under construction does not look its best or an error is made by one of the many
people who participate in its construction. You can feel confident that we have systems and personnel in place to
ensure that errors are corrected. We remind you that these corrections may not be made immediately because of
schedules or availability of trade contractors. However, rest assured that the corrections will be made prior to
completion of the home.
We understand your interest in your new home while it is being constructed and welcome your input. To avoid
duplication of efforts or misunderstandings, we ask that you bring up your concerns at the Pre-Construction Meeting,
Hard-Hat Tour or New Home Orientation. If you feel it’s an urgent matter, contact your New Home Advisor.
TRADE CONTRACTORS
A COMBINED EFFORT
Your home is built through the combined efforts of qualified contractors and specialists in many trades. Only
authorized suppliers, trade contractors and Maracay Homes’ team members are permitted to perform work in your
new home.
TRADE CONTRACTOR AGREEMENTS
Suppliers and trade contractors have no authority to enter into agreements on behalf of Maracay Homes. For your
protection and theirs, the terms of our trade contractor agreements prohibit alterations without written authorization
from Maracay Homes. Their failure to comply with this procedure will result in the removal of unauthorized
alterations. Please do not attempt to enter into agreements directly with trade contractors or third-party contractors
not associated with Maracay Homes.
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SCHEDULES
WEATHER
The delivery date for your new home begins as an estimate. Until the roof is completed and the structure is enclosed,
weather can dramatically affect the delivery date. Even after the structure is enclosed, weather can severely impact
installation of utility services, final grading, landscaping or exterior painting. Extended periods of inclement weather
may also delay work. When favorable weather conditions return, our trade contractors go back to work, picking up
where they left off. Please understand that all of us are as eager as you are to see progress made on your home.
OTHER IMPACTS ON THE SCHEDULE
Weather is just one of a host of different variables that can impact the construction schedule of your home. Industrywide peaks in activity can severely tax a limited pool of qualified trade contractors. It is common for construction
activity on a home to remain idle for several days while awaiting county or city building inspections. Also, certain
products (such as drywall or concrete) are occasionally in short supply or may be temporarily unavailable.
MARACAY HOMES’ ROLE
Throughout the entire process, you can feel confident that we are as anxious as you are to see construction progress
towards completion. We are a leader in our industry and have the leverage to minimize the delays that these types of
situations can create. That being said, delays do occur, so please factor them into your personal plans.
ADVANCE NOTICE
As completion of your home nears, more factors come under our control and we can be more precise about your
home’s completion date. Your New Home Sales and Closing Coordinator will contact you to discuss a targeted date
for your closing, and follow up that call with written notification of the closing date no less than forty-five (45) days
prior to the scheduled closing appointment.
FINAL ARRANGEMENTS
We suggest that until you receive notification of your scheduled closing appointment, you should avoid finalizing
arrangements for your move. Until then, flexibility is the key to your comfort, sanity and convenience. We want you to
enjoy this process and avoid unnecessary stress caused by circumstances beyond your control. Review Chapter 3,
Financing Your New Home, for additional suggestions on this topic.
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7
Summary:
Construction of Your New Home
SAFETY
Your safety is our top concern when you visit the construction site. You must be familiar with safety procedures and
coordinate all visits with your New Home Advisor.
CONSTRUCTION ERRORS
Sometimes there will be scrap material and debris in your home, and it is also possible that some errors will be made
during its construction. Errors are not always corrected right away. This can be stressful, but rest assured that we have
established processes at specific points to ensure that errors are corrected and the home is ready to progress to the
next stage.
ADDRESSING YOUR CONCERNS
We welcome your observation of and participation in the construction of your new home. The best time to ask
questions or bring up concerns is during the several scheduled meetings throughout the process.
DIFFERENCES BETWEEN HOMES
Every new home we build is different and individually tailored to each customer. Homes built in different communities or
even at different times within the same community will have variations. Do not make assumptions about anything you
see at a different Maracay community without first checking with your New Home Advisor. This is especially important if
you are purchasing a home at a community that does not feature a model home.
CONSTRUCTION SCHEDULE
Many variables affect the construction schedule. For most of the time while your home is under construction, we can
only estimate its completion date. This estimate is subject to change, so we ask that you remain flexible. We can provide
a more definite date as the home nears completion.
QUALITY INSPECTIONS
Maracay Homes has built several checks and balances into the construction of your new home to ensure it is built to
our high standards of quality.
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To-Do List
Ours
Construct and deliver the quality
home we promise within the time
frame we specified.
Conduct regular quality inspections
to ensure your home is being built to
our standards.
Keep you up to date on the progress
of construction.
Put your mind at ease by answering
questions and allaying any concerns
you may have.
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Yours
Coordinate all construction-site visits with your
New Home Advisor.
Don’t be shy about asking questions and
voicing concerns during scheduled meetings
with Maracay Homes.
Be patient and flexible. It’s best not to finalize
your moving plans until you receive notification
of your closing appointment.
8
Closing on
Your New Home
OVERVIEW
INTRODUCTION
Maracay Homes recognizes that timing is vitally important in planning your closing and
move. We can schedule a targeted delivery date when construction reaches a point at
which weather and other factors are unlikely to affect completion of your home. This
occurs about forty-five (45) days before closing. Your New Home Sales and Closing
Coordinator will contact you at this time to schedule your New Home Orientation and
New Home Presentation, as described in Chapter 6, Meetings during the Construction
Process, as well as your closing date.
CLOSING LOGISTICS
DATE OF CLOSING
The actual closing of your new home takes place the same day as your New Home Presentation appointment. In
order to facilitate a smooth and timely closing the day of your New Home Presentation, we ask that you sign all of
your closing documents prior to this date. Typically, our title company is ready to have you sign by your New Home
Orientation date. Our Escrow Officer at First American Title or Title Security Agency will contact you prior to your
closing date to schedule an appointment to sign all of your closing documents. If you are unable to attend this
signing appointment in person, you will need to arrange for a power of attorney for someone else to sign on your
behalf with the title company. Typically, the signing appointment takes one to two (1 to 2) hours. If you are an out-ofstate customer, our title company can also arrange to have your closing documents mailed to your home or office.
On the date of closing, you will not need to revisit our title company since your part of the closing is already complete.
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LOCATION OF SIGNING
The signing appointment on your new home will take place at the title company’s office. Our Escrow Officer will
confirm the location with you when he or she schedules the appointment. There will not be a Maracay Homes team
member present at the signing appointment; the title-company representative is authorized to complete appropriate
paperwork on our behalf.
CLOSING DOCUMENTS
At closing, the documents necessary to convey your new home to you and to close the loan from your mortgage
company will be executed and delivered. In addition to these standard items, the lender, the title company and
Maracay Homes may require other documents to be signed.
THE PRINCIPAL DOCUMENTS TYPICALLY INCLUDE THE FOLLOWING:
ITEM
DESCRIPTION
Warranty Deed
Conveys the home and homesite to you subject only to permitted exceptions
Title Commitment
At or before closing, you will receive a standard form for an American Land
Title Association (ALTA) owner’s title insurance commitment to insure
marketable title of your home to you in the amount of the purchase price,
subject to title exceptions that are described in the commitment. Review the
title commitment carefully and discuss any questions with the title company.
Approximately sixty (60) days after the closing, the title company mails a
standard ALTA owner’s title insurance policy, insuring you the title to your home
in accordance with the commitment you received at closing. Keep the title
insurance policy with your other valuable papers.
Full Warranty
We provide a Full Warranty with this guide. Please read it thoroughly.
Promissory Note
The promissory note is from you, payable to the lender in the principal amount
of the loan, plus interest. If you are including property taxes and homeowner’s
insurance in your monthly mortgage payment, that payment is determined by
dividing your annual taxes and insurance by 12 and adding the result to the
principal and interest.**
Deed of Trust
This encumbers your home as security for repayment of the promissory note.
** For FHA and VA loans, taxes and insurances must be included in the monthly
payment. For conventional loans, you must make a down payment of 20 percent
or more to avoid having taxes and insurance added to your monthly payment.
Closing Disclosure
The Closing Disclosure is a form that has been designed to provide disclosures
that will be helpful to borrowers in understanding all of the costs of the
transaction. The Closing Disclosure must be provided to you three (3) business
days before you can sign your loan documents for your new home purchase.
REMINDER - You must be in receipt of your lender's Closing Disclosure three (3) business days prior to being
able to sign the loan documents to close on your home!
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CLOSING EXPENSES
Customary items that may be prorated to the date of closing are prepaid expenses, or reserves required by your
lender and homeowners’ association. Prorations of general real property taxes and assessments will be based on the
current year’s taxes and assessments or, if they are unavailable, on the taxes and assessments for the prior year. The
county in which your home is located may impose partial-year improvement levies after closing.
REAL-ESTATE AGENT/BROKER
Maracay Homes will pay any and all commissions to the Real-Estate Agent/Broker and will not entertain any other
arrangement between the purchaser and Agent/Broker.
THE FINAL NUMBER
The final cost figure is available near the actual closing date. Your Escrow Officer and lender will work together to
assemble the total costs from all service providers on your transaction. Your lender will generate your Closing Disclosure
detailing the costs and credits resulting in your final amount needed for closing. Please request and review your Closing
Disclosure from your lender so that you receive the Closing Disclosure at least a week to ten (10) days prior to your
scheduled closing date. Although a reasonably close estimate may be determined before the date of closing, the
proration of several items included is affected by the closing date and cannot be calculated until that date is known.
Note: Accuracy and timing of the final Closing Disclosure can often be a source of frustration for our customers, yet it
is an inherent part of the process. Your patience and flexibility is appreciated.
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CLOSING PREPARATION
PLANNING
Plan to bring certified funds, in the form of a cashier’s check or money order, to your closing appointment. If you
would like to use a wire transfer of funds, please contact the title company at least two (2) days before closing to
receive wiring instructions. Be sure to allow time to arrange for and obtain these funds.
DOCUMENTS
The Consumer Financial Protection Bureau (CFPB) combined disclosures required under the Truth in Lending Act
(TILA) and Real Estate Settlement Procedures Act (RESPA). The new integrated Closing Disclosure provides clarity
and protection for you. The Closing Disclosure is required to be delivered to you three (3) business days prior to
signing your loan documents in order to close your new home.
INSURANCE
You need to provide proof to your lender that you have a homeowner’s insurance policy. Your insurance agent should
know exactly what is needed. We suggest you arrange this at least four (4) weeks before the expected closing date.
MARACAY HOMES OR LENDER ISSUES
The title company is not authorized to negotiate or make representations on behalf of any of the parties involved in
the closing. Therefore, please discuss any questions, agreements or other details directly with us or your lender in
advance of your signing appointment.
UTILITIES
Construction Project Managers will turn on
the electric, water and gas service to your
new home initially, but prior to your closing
date you will need to notify those utilities of
your move so that new service is provided in
your name. We suggest that you contact
these companies 1-2 weeks ahead of time to
avoid any interruption in service. Utilitycompany contact information is provided in
the closing confirmation letter sent to you by
your New Home Sales and Closing
Coordinator immediately following the
scheduling of your closing date. Maracay
Homes will have utility services removed from
its name after closing.
Note: Telephone, cable TV and trashremoval service must be initiated by the
homeowner.
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8
Summary:
Closing on Your New Home
DELIVERY DATE
A delivery date will be estimated only when construction reaches a point when weather and other factors are
unlikely to affect completion of your home. This occurs approximately forty-five (45) days before closing. Until then,
many factors can influence the schedule. Your New Home Sales and Closing Coordinator will contact you at this time
to schedule your New Home Orientation and New Home Presentation as well as your closing date.
CLOSING DATE
Closing will occur the same day as your New Home Presentation. Your Escrow Agent from First American Title or
Title Security Agency will contact you one to two (1 to 2) weeks prior to schedule an appointment to sign all your
closing documents.
FINAL COST
The final cost figure is available near the actual closing. Although a reasonably close estimate may be determined
before the date of closing, the proration of several items included is affected by the closing date and cannot be
calculated until that date is known.
AUTHORIZATION
The title company is not authorized to negotiate or make representations on behalf of any of the parties involved in
the closing.
UTILITY SERVICE
Maracay Homes will have utility service removed from its name after closing. You will need to notify all applicable
utility companies before closing, so your service is not interrupted.
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To-Do List
Ours
Contact you approximately forty-five
(45) days before closing with an
estimated delivery date.
Effective on the closing date, remove
Maracay’s name from utility service on
your new home.
Yours
Request your Closing Disclosure from your
lender in advance of your closing. You should
plan to review your Closing Disclosure from your
lender at least one week to ten (10) days prior
to the scheduled closing date. Remember, you
must receive this document three (3) business
days prior to being able to sign your closing
documents for your new home.
Set up your warranty file.
Leave all manufacturer’s warranty
documents in your new home.
Keep you informed of all Maracay
Community events via email and
newsletters.
Prepare for closing and your New Home
Presentation, which will occur on the same day.
Coordinate the transfer of utility services into
your name before the closing date.
Bring certified funds to your meeting with the
title company for your closing expenses.
Recommend Maracay Homes to your friends
and family!
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9
New Home Limited Warranty
Protection Program
ABOUT OUR WARRANTY PROTECTION
As a quality new home builder, we are proud to offer our buyers the Home Builder’s Limited Warranty (Limited
Warranty), a new kind of warranty – the most comprehensive new home warranty available today – as a sign of our
faith in our homes and the people who service them. Unlike many new home warranties this Limited Warranty
provides protection against more than just “major structural failures.”
This Limited Warranty is a component of our Maracay Homes Limited Warranty Program.
Through our relationship with Professional Warranty Service Corporation (“PWSC”), we are able to offer this
exceptional approach to new home warranty protection. Simply stated, we warrant that your new home will be free of
“Construction Defects” for the full eight years from the close of escrow. The Limited Warranty document defines
those conditions that constitute a “Construction Defect” and describes the process we will use to determine whether
a condition reported by you qualifies for coverage.
HOME BUYER ADVANTAGES:
Our Limited Warranty is not limited to major structural failures like many of the warranties offered by other builders.
Refer to the sample warranty booklet for a detailed explanation of conditions that constitute a construction defect,
including the overview provided on Page 4 of the sample warranty booklet (Standards by Which the Existence of a
Construction Defect Will Be Determined).
Also note that unlike many third party warranty programs that require homeowners to file claims with the Warranty
Company (and pay claim service fees), you continue to deal directly with us throughout the entire warranty period.
WHY WE ARE OFFERING THIS NEW LEVEL OF WARRANTY PROTECTION?
We know your new home is most likely the largest investment you will ever make, and we want you to feel as secure
and comfortable as possible in choosing us to build your new home for you. Very few builders are eligible to offer
this unique, long-term warranty, and we think this says something important about us. And if we strive to give you this
level of written warranty protection, imagine the quality we seek in the rest of your home. We haven’t repealed your
common sense home owner maintenance responsibilities. These too, are an important part of the obligations
associated with owning any home. We want you to know that a new home contains several thousand components
and there is the possibility that there will be conditions in your home that will require correction by us.
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We will be happy to answer any questions you may have about our Limited Warranty. A copy of it has been provided
in the supplementary materials section at the end of this Customer Experience Guide. You may also contact our
warranty administrator, PWSC, directly should you have any questions pertaining to the Limited Warranty at
(800) 850-2799.
MARACAY’S FIVE-STEP WARRANTY PROCESS:
1. Check this manual to determine if the item is covered, then submit a detailed, written service request
to the Maracay Homes Warranty Department.
2. After the Warranty Department receives your request, a Warranty Representative will contact you
within one (1) business day to schedule an appointment to review your items.
3. The scheduled review appointment will take place in your home, where the Warranty Representative
will verify which items are covered. Please understand that this time is allocated to review only the
items you submitted. We will make sure we have all the facts and information before we schedule
service. Warrantable items will then be transferred to a service work order and the Warranty
Representative will schedule work appointments with the appropriate trade contractors.
4. Trade contractors will perform warranty work during scheduled appointments.
5. Your Warranty Representative will request written confirmation from you that the work has been completed.
To assist you in determining what types of items might require attention, we have included performance
standards in this Customer Experience Guide’s supplemental materials section. They describe the
tolerances of workmanship and materials within which you’re new home should perform during the term
of your warranty period.
*Tip - Keep a list of minor items needing Maracay’s attention. It is more convenient to have multiple items done at
one time rather than be inconvenienced by multiple trips to fix each minor item as it pops up.
ITEMS NOT WARRANTABLE INCLUDE:
1. Damage from accidents, abuse, misuse, neglect or alterations by the homeowner or others.
2. Damage from earthquakes, rain, floods, freezing temperatures, windstorms, lightning or other natural
occurrences. Winds in excess of 54 miles per hour are considered natural occurrences per the Arizona Registrar
of Contractors (ROC) guidelines.
3. Damage from act of war, vandalism, armed conflicts or persons engaged in criminal acts.
4. Damage due to lack of timely and proper maintenance.
5. Damage caused by homeowner or renter.
6. Damage due to ordinary wear and tear.
7. Damage to cosmetic surfaces.
8. Homeowner maintenance items.
9. Damage caused by failure to maintain proper grading and drainage.
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REPAIR DECISIONS:
The decision to repair, replace or make payment in lieu of repair or replacement of a covered condition in the home
is at our or our Maracay representative’s sole discretion. These remedies are our only obligations under the Maracay
Homes Limited Warranty Program.
SERVICE HOURS AND APPOINTMENTS:
All warranty appointments, meetings and work will be scheduled Monday through Friday between 8:00 a.m. and
4:00 p.m. except for major recognized U.S. holidays. When scheduling an appointment with your Warranty
Representative, discuss expectations for how long the appointment will take and when the work will be completed.
As part of home ownership, you will need to make time for us to make necessary repairs. This will mean in many
instances taking unpaid time off of work or making other means for the work to be performed. The homeowner of
the home (or an assigned representative) is required to be present for the entire time that work is being performed.
If you have assigned a representative, he or she must be eighteen (18) years of age or older. For insurance reasons,
we are not allowed to perform warranty work while alone in your home with a minor, and we would hate to
inconvenience you by having to reschedule.
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It is our goal to complete all work as quickly as possible. But keep in mind that it’s not uncommon to need two to
three (2 to 3) consecutive days to accomplish warranty work. For example, drywall repairs done the first day may
need to be painted the following day to ensure that the drywall mud (joint compound) has enough time to set before
it is painted.
OPPORTUNITIES FOR WARRANTY SERVICE / LIMITED WARRANTY PROTECTION
PROGRAM DETAILS
THE 60-DAY FOLLOW-UP:
During the first couple of months that you’re living in your new home, you may notice items that need repair and/or
adjustment. Moisture from the wood, paint, concrete, and other materials slowly evaporates during the first year
causing cosmetic shrinkage cracks and pops. So, it’s a good idea to keep a running list of the items you find, since
about forty-five (45) days after closing you’ll receive a letter from the Maracay Warranty Department asking that you
submit a service request in writing. Within one (1) business day of receiving your request, your Warranty
Representative will contact you to schedule an appointment at your home. If your home is experiencing an issue that
keeps you from enjoying your new home you may submit for work before the 60 days. Example: shower door will not
close properly.
During this meeting, your Warranty Representative will review each of your submitted items. He or she will then
identify the items Maracay Homes will address at this time, write them on a service request form and schedule the
work with the appropriate trade contractors. Only the items that are covered by your Maracay Homes’ warranty will
be listed on this form. As with the New Home Orientation, we need to identify in writing all items which we agree to
address. Verbal discussions which are not reduced to writing on a service request commitment will not be acted
upon or honored.
Some items, such as drywall
and grout, are repaired one time
during the first year and can be
addressed at your convenience
one time during the first year of
homeownership. It’s best to
wait until the home has
experienced both hot and cold
seasons before scheduling this
one time work.
Under most circumstances, and
with your cooperation with
regard to scheduling, you can
expect us to resolve all items
within ten (10) working days.
We will inform you of any delays
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caused by back-ordered items and/or items which may need extra time to be manufactured and delivered.
It generally works best for our customers if we address all warranty work at one time. This helps with scheduling
constraints, such as the requirement that homeowners be present during scheduled service work appointments.
Your Warranty Representative will request written confirmation from you that the agreed-upon work has been
completed.
Note: As you’ll recall from the New Home Orientation, and our building standards located in the supplemental
section of this book, damage to cosmetic items such as chips, stains, dents, scratches, dings and paint touch-ups
sustained after the NHP are not warrantable. Nor is other damage caused during the move-in period.
11 MONTH REVIEW & ONE TIME SERVICES
At approximately the 10th month of home ownership, Maracay Homes will send a letter from the Maracay Warranty
Department asking you to submit a service request in writing of the items you would like reviewed during your 11
Month Review. Within one (1) business day of receiving your request, your Warranty Representative will contact you
to schedule an appointment at your home.
As part of this 11 Month Review, Maracay Homes offers an optional one-time service call for drywall cracks and nail
pops, painting of drywall repairs, stucco cracks exceeding 1/16-inch, caulking touch up and grout during the first one
(1) year you own your home. Please note:
• We suggest waiting until your home has gone through approximately eleven (11) months of heating and cooling
before scheduling these services, as many components of a new home continue to equalize throughout the first year.
For example, although we use dried lumber, the wood continues to lose moisture and shrink slightly in our desert
environment. This can and will crack drywall and cause slight cracks to appear in the grout between your tile and
baseboards. Our extreme temperature variations from winter to summer can also cause materials to contract and
expand, with similar effects on your building components.
• Service work is provided in accordance with the guidelines set forth in this chapter.
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• The work will be performed during normal working hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. except
recognized U.S. holidays).
• This service is not provided on any surfaces with wall coverings.
• If drywall is repaired and the walls were originally painted by Maracay Homes, we will repaint the repaired areas.
However, the paint may not be an exact match due to the age of the original paint.
• Drywall repairs done on walls with custom paint (that is, applied by homeowners after close of escrow) are typically
not repainted by Maracay Homes but are primed
upon the request of the customer. These custom
paints can be very tough to match as they are
individually made in small batches. It’s a best
practice to always purchase extra paint and keep it in
the home away from extreme temperatures to help
it last longer.
Some repair issues occur under normal circumstances
and are not going to be addressed by Maracay
Homes. These include, but are not limited to hairline
stucco cracks; scratched and or damaged glass and
mirrors; burned-out light bulbs; batteries; replacing
air-conditioner filters; and testing smoke alarms.
INTERIM SERVICE:
Should you encounter anything that needs attention
between your close of escrow and the end of your
first year of homeownership, submit a service
request to Maracay’s Warranty Department. We
recognize that there are warranty items that may
require attention before or after your scheduled 60Day Follow-Up.
Please submit a service request to the Warranty Department, either online or by letter or fax, as soon as possible.
Maracay Homes will make every effort to contact you regarding your concerns within one (1) business day after
receiving your written request. A Warranty Representative will investigate and may process certain pressing items
prior to your next scheduled warranty appointment. Otherwise, minor items will be processed at your 60-Day
Follow-Up and or 11-Month Review.
Items taken care of at this time will follow the same process as outlined in the 60-Day Follow-Up section found
earlier in this chapter.
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HOW TO CONTACT US FOR 60 DAY FOLLOW UP, INTERIM AND
11 MONTH REVIEW SERVICES:
We require that all requests for warranty service be made in writing. Requests via our web site or in written form help
us to track all items to completion. For your convenience, there are four (4) ways to contact us:
Web Site
(Preferred Method)
www.Maracayhomes.com via Corrigo
Click on Warranty (located in the upper right-hand corner of the screen).
This is the preferred method for requesting service.
Email
[email protected]
Mail
Warranty Department
Maracay Homes
15279 N. Scottsdale Road, Suite 300
Scottsdale, AZ 85254
Fax Number
(480) 970-8899
INFORMATION REQUIRED WITH ALL WRITTEN REQUESTS
To better serve you, please be sure all requests include:
• Your name and address
• Your community name and homesite number
• Phone number(s) where you can be reached during business hours
• Your email address
• A complete description of the item(s); for example, “master bedroom
closet does not latch and the door handle seems loose” rather than
“door problem.”
We ask that you do not contact construction personnel on the site
directly to perform warranty service. All requests must be logged into
our warranty database to ensure that they are tracked and addressed.
If the item concerns home maintenance, we will review the
maintenance steps with you and offer whatever informational assistance we can. Please remember that Maracay
Homes does not provide routine home maintenance, nor is it covered by any of our warranties.
ROOF LEAK:
A roof leak is not considered an emergency, since roof leaks cannot be repaired safely until the weather clears. If you
are experiencing a roof leak, please move personal belongings away from the leak and make efforts to contain the
intruding water. Sometimes poking a small hole in the drywall will help direct the water and prevent pressure from
building up behind the drywall and causing further damage. Also see the “Storm Damage” section below.
63
STORM DAMAGE OR OTHER ACTS OF NATURE:
Occasionally, questions come up about damage caused by storms, freezing temperatures, or other natural
occurrences. Typical areas of storm damage are roof tiles and wind-driven rain intrusion into the attic via the roof
vents. Such damage is not covered by Maracay Homes Limited Warranty Program, so if your home is damaged by a
storm, contact your homeowner’s insurance agent immediately. Contain the damage as much as possible without
endangering yourself. Damage by frost is not covered, so it is important to protect and cover your plants and trees
and exterior back flow preventers during times of freezing temperatures.
Sometimes things occur in your home that are of great concern to you but do not meet the definition of Emergency
Service given below. You may be sure that every effort will be made by our Warranty Department to address your
concerns in a timely manner.
Note: If you feel you are facing a life-threatening emergency, call 911 or your local authorities.
EMERGENCY SERVICE:
Sometimes emergencies do occur, such as a gas leak or total loss of electricity. Our Warranty Department will
address these promptly. But before you contact Maracay, please make sure your emergency fits this definition per
page 12 of the Limited Warranty Protection Program: An emergency condition means an event or situation that
creates the imminent threat of damage to the home or common elements, or results in an unsafe living condition
due to a construction defect that you (or as applicable, the Homeowners Association) become aware of at a point in
time other than our normal business hours and you were unable to obtain our authorized representatives.
As per page 7 of the Limited Warranty you may incur reasonable expenses in making repairs in an emergency
condition without prior written approval, provided the repairs are solely for the protection of the home or common
elements from further damage or to prevent an unsafe living condition
and provided you notify us as soon as is reasonably possible. To obtain
reimbursement for repairs made during an emergency condition, you
must provide us with an accurate written record of the repair costs.
Please keep in mind most emergency service is covered for year one (1)
of home ownership. Emergencies such as water leaks in years 2-8 of
home ownership need quick attention however they may or may not be
covered under the Limited Warranty. Please refer to warranty documents
for more information.
Some possible Emergency Service situations are as follows:
• Gas leak. If you have a gas leak, leave your home immediately and do
not use the phone in your home. Contact your utility company or plumber
right away.
• Total loss of electricity. Check with the utility company before reporting
this to Maracay Homes or your electrician.
64
• Total loss of water. First, check your main water shut-off and contact the water department to be certain the
problem is not a general outage in the area.
• Plumbing leak that requires the entire water supply to be shut off. Please take steps to limit damage to surrounding
areas and personal belongings.
• Total stoppage of plumbing sewer system. Sewer stoppages caused by the home’s occupants will not be covered
by the Maracay Homes’ Limited Warranty Protection Program. Blockages after 60 days may require the customer to
pay the associated plumber’s costs if not construction related. This is because most construction related service
issues occur quickly after move in.
• Total loss of air-conditioning or heating. During the hot months of the year, air-conditioning contractors can be very
busy and will give priority to homes without any cooling. If your home has multiple air-conditioning units and one or
more of them are still working, you may have to wait a little longer for service. While we recognize that it is extremely
important that an air-conditioning problem is treated as a top priority, please note that air-conditioning problems of
any kind and regardless of weather conditions are not considered emergency service.
PROCEDURE
IF
THEN
Warranty emergency occurs
during business hours
Call Maracay’s Warranty Department
at (480) 346-5214.
Warranty emergency occurs
after hours or on weekends
or holidays
Call the appropriate trade contractor or utility provider directly and call
the after-hours Warranty message center at (480) 303-1112
so we can assist and follow up to ensure the proper repairs are completed.
Note: Phone numbers for trade contractors or utility provider are listed on the
Emergency Phone Numbers sticker you received at your New Home Orientation.
MANUFACTURERS’ WARRANTIES:
Some of the items in your home come with a warranty directly from the manufacturer. Per page 11 of the Limited
Warranty we assign to you all the manufacturer's warranties on all appliances, fixtures and items of equipment that
we installed in the home. Should an appliance or item of equipment malfunction you must follow the procedures set
forth in that manufacturer's warranty to correct the problem. Our obligation under this Limited Warranty is limited to
the workmanlike installation of such appliances and equipment. We have no obligation for appliances and equipment
defined as consumer products.
Consumer Product means any piece of equipment, appliance or other item that is a consumer product for purposes
of the Magnuson-Moss Warranty Act (15 U.S.C.§ 2301, et seq.) installed or included in the home. Examples of
Consumer Products include, but are not limited to, dishwasher, garbage disposal, gas or electric cook-top, range,
65
range hood, refrigerator or refrigerator/freezer combination, gas oven, electric oven, microwave oven, trash
compactor, automatic garage door opener, clothes washer and dryer, hot water heater, solar water heater, solar water
heating panels, furnace, boiler, heat pump, air conditioning unit, humidifier, thermostat, and security alarm system.
Please read all information provided by the manufacturers which discuss the use and care of the appliances, as well
as a description of the warranty on that particular item. Additionally, be sure to read all information and follow the
instructions for each appliance. Each manufacturer has their own registration requirements that ensure you receive
full warranties on their products. Warranties may be limited due to selling your home during the warranty period
(original buyer only), non-registration of ownership, etc. If you have questions regarding warranty limitations, please
contact the manufacturer directly and notify Maracay Homes that you’ve made the call.
For the first year, manufacturers of kitchen and laundry appliances will work directly with you if any repairs are
needed for these products. Each manufacturer provides materials explaining the use of each appliance and contact
phone numbers. Be prepared to provide the model and serial number of the item and the close of escrow date on
your home.
Note: For issues with your appliances, you will need to contact the manufacturer prior to the end of the warranty
period, typically twelve (12) months.
LANDSCAPE:
Landscaping beautifies the home and if maintained properly and in time will grow and blossom into something you
enjoy for years. Some of the specific warranty limitations on are landscaping materials are:
Trees – One (1) year from close of escrow date;
Bushes and shrubs – Six (6) months from close of escrow date;
Note: Proper maintenance must be performed to prevent future problems. Some of this maintenance includes
proper watering and protection from the weather such as freezing overnight temperatures. Plants that thrive in
the heat typically do not do well with some of our cold winter nights.
HOME OWNER MAINTENANCE:
Upkeep of your Maracay Home is very important both in the short and long term. Maintenance is the homeowner’s
responsibility and begins as soon as you close. Your ongoing maintenance responsibilities include, but are not limited
to, periodic repainting and resealing of finished surfaces as necessary, caulking for the life of the home and site,
regular maintenance of mechanical systems, regular replacement of HVAC filters, preserving proper grading around
the home and site, and clearing and cleaning drainage systems to allow for the proper drainage of water away from
the home and site.
As the homeowner you must use and perform periodic maintenance on all manufactured products according to the
manufacturer’s instructions and specifications. The misuse, abuse, neglect or other failure to follow manufacturer’s
66
specifications with regard to manufactured products may void the manufacturer’s warranty. Per the Limited Warranty
manufactured items have their own warranty and are not covered by the 8 year Protection Plan.
As part of this Customer Experience Guide, Maracay has included a Homeowner’s Maintenance Checklist. Please
refer to this document often as it will help you properly maintain your new home. This checklist is not intended to be
a complete list but covers many helpful areas of home maintenance which will keep your home not only looking
great but performing well and saving you potentially costly repairs in the future.
It’s the homeowner’s responsibility to prevent landscaping materials or plants from growing into and contacting the
exterior surface of the home or common elements such as walls or fences and from interfering with the proper
drainage of water away from the foundation. Customers or their landscapers should not alter the drainage pattern or
grade of the home site of the foundation so that it negatively affects the drainage of water away from the home or
other common elements on the home site or violates the applicable code.
Homeowners need to properly maintain each component of the home and home site including proper cleaning, care
and upkeep. It’s important for you to utilize the home’s components only for the purposes for which they are
intended and not damage, misuse, or abuse them.
As a homeowner you must understand and perform the maintenance that the home and homesite require.
Maracay Homes is not responsible for home maintenance issues or for damage that results from your failure to
maintain the home and or the home site.
Proper Care and maintenance of the home which includes but is not limited to the cleaning of appliances, fixtures,
painted surfaces and floor coverings. Using the proper cleaning products and methods is very important to the
longevity and appearance of your home. Maracay Homes will not be responsible for damages to items for failure to
use the proper cleaning agents and or cleaning methods on surfaces. An example would be not using a neutral
cleaner on natural stone products and causing damage to the appearance and performance of the stone. Many
common household cleaners can strip off protective coatings and lead to damages to the products.
Improper moisture levels can not only cause comfort issues but can also cause preventable damage to parts of your
home. As a homeowner you need to take action to prevent excessive moisture accumulation by:
A. Properly using ventilation equipment;
B. Preventing excessive temperature fluctuation within the home; and
C. Taking reasonable steps to avoid excessive dampness, humidity or condensation in the home or its common
elements that may lead to damage.
Maracay Homes provides the Home Builder’s Limited Warranty, a Construction Defect Warranty with an 8-Year
Protection Period administered by PWSC (Professional Warranty Service Company), as a part of the Maracay Homes
Limited Warranty Program. Please refer to that document for additional details on warranty coverage.
67
9
Summary:
New Home Limited Warranty
Protection Program
Our commitment to your satisfaction doesn’t end after closing. You can be confident that we will deliver top-quality
warranty service on your new home.
You will have two scheduled opportunities for service during your first year of homeownership. These opportunities
will occur at your 60-Day Follow-Up and 11-month Review.
If you encounter situations that you feel require more immediate attention, Maracay Homes will be there to help. In
addition, you’re covered by an Emergency Service procedure should the need arise.
68
To-Do List
Ours
Yours
Continue to deliver first-rate
warranty service after you close on
your new home.
Take advantage of the scheduled
opportunity we offer for service work (60Day Follow-Up).
Respond promptly to warranty
requests you initiate by mail, fax
or online.
If a need for interim service arises outside
of Maracay’s scheduled service, utilize our
warranty request process (mail, fax or
online).
Work closely with our trade
contractors to ensure all warranty
work is completed quickly, safely
and with quality in mind.
Send a reminder to your home
address for your 60-Day Follow-Up.
Review and use the feedback on
Woodland, O’Brien & Scott’s
customer surveys to improve our
processes and procedures.
Send a reminder to your home
address for your 11 Month Review
Ensure that a person eighteen (18) or
older is at the home on the day our
Warranty Representative is scheduled to
come. This will remove the unfortunate
situation of us having to reschedule for
another day since our insurance will not
allow us to perform service work in your
home without a person eighteen (18) or
older in presence at the time of the
warranty work.
Familiarize yourself with the procedures for
Emergency Service, just in case.
69
70
10
The Top Ten
OVERVIEW
INTRODUCTION
The Maracay Way — A Customer Experience Guide is designed to help you prepare for
the process of designing, constructing and owning your new home. We believe that by
educating you about what to expect, you will have a more thorough understanding of
our mutual obligations and the entire process will be less stressful and more enjoyable.
We have identified the top ten (10) areas that have been a source of misunderstanding
for home builders and their customers. At Maracay Homes, we tend to encounter these
misunderstandings far less frequently, because by addressing them in advance with
complete information, we set the stage for a smooth process.
#1 NO VERBAL REPRESENTATION
The construction process has hundreds of moving parts at any given time. Therefore, as noted in your Purchase
Agreement, there can never be any verbal representation. All communication will be in writing with regard to the
construction process, close of escrow and warranty for your new home. If you are unclear as to any expectations,
please refer to the written documentation you have been given by Maracay Homes. It is our business practice to
always set proper expectations and put all agreements in writing.
71
#2 MAKING SELECTIONS AND TIMING
All selections, including Maracay Homes Flex Design® structural options and Design Studio selections, must be
finalized within the applicable time period after you have signed your Purchase Agreement.
UNDERSTANDING THE PROCESS
We recognize and appreciate that this involves much work, thought and decision-making on your part in a relatively
short period of time. Often we are asked if we can make an exception “just this one time.” On occasion, customers do
not understand why they cannot continue to make changes or modifications when the physical start of their home is
still several weeks away, or when the installation of finished materials takes place much later in the process. Here’s
why: Many weeks before we begin construction, our homes are built “on paper.” Architectural drawings are
completed, site engineering is done and documentation is sent to dozens of vendors and trade contractors who
order materials specifically for that home. We also need to process specific information in order to obtain the
appropriate building permits.
YOUR COOPERATION IS NECESSARY
All of our construction processes are built around your cooperation. Our Maracay Homes Flex Design® program
offers design flexibility and cost effectiveness unparalleled by builders similar in size and scope to Maracay Homes. It
is a challenging process to manage effectively, and we hope you’ll agree that the tradeoff is well worth your
cooperation in this area.
#3 DIFFERENCES IN HOME PLANS
This is especially important if you are purchasing at a community that does not feature a model home of the type
you have selected. There are many reasons why we tailor the products and options we include to each specific
community. There are differences between communities and a natural evolution of home plans over time. If a
particular detail is very important to you, please clarify with the community team exactly how that detail is handled in
your community.
72
#4 SITE PLANS
UNDERSTAND YOUR NEW HOMESITE
It is your responsibility to fully understand, in advance, all
aspects of your homesite. To assist you in this process, we will
provide a copy of the site and plot plans. We will ask you to
sign copies of these plans acknowledging that you have
reviewed and fully understand them. These plans contain
detailed information concerning the grading of the yard, water
drainage patterns, utilities, easements (if any), where the home
will be located on the site, and much more information too
comprehensive to list here. All of the information is important
and a possible source of dissatisfaction if you do not
understand how to read and interpret the plan. At the PreConstruction Meeting, please ask your New Home Construction
Project Manager to clarify and explain any aspect of the plan
that you do not understand.
SURROUNDING LAND USES
It is your responsibility to fully understand the uses of the property surrounding your homesite, such as the location
of parks and/or commercial areas.
UTILITIES
The placement of electrical transformers, switches, phone or cable TV pedestals, or other utility-related items is
determined by the respective utility companies. It is very possible that one or more of these items will be located
within the utility easement on your homesite. Maracay Homes does not represent or have any control over these
placements, and therefore cannot entertain any requests for the location or movement.
73
#5 CONSTRUCTION PHASES
CONSTRUCTION ERRORS
At various times during construction you will find scrap material and other debris in your home. It’s also possible that
some errors will be made during its construction.
Errors are not always corrected immediately. We have standardized processes to ensure that your home is examined and
checked for errors or defects, and that it is cleaned as appropriate for the stage of construction and your eventual
occupancy.
CONTACT YOUR NEW HOME COMMUNITY TEAM
While we understand that the construction of a home can be a stressful experience, please remember that every home
we have ever built, including our beautiful model homes, have gone through the same “ugly duckling” phases. Please
feel free to contact the community team with any specific concerns that you have and to address any concerns at one of
our pre-scheduled meetings.
ADDITIONAL INFORMATION
For additional information, please refer to Chapter 7, Construction of Your New Home.
74
#6 VARIATIONS
MATERIALS WILL VARY
It is our goal to ensure that you are as informed as reasonably as possible concerning warranties, defects and
characteristics. Many of the materials, finishes and flooring used in the construction of your new home are subject to
variations in color, texture, size and shading. The samples in our Design Studio are only typical of the average color,
texture, size and shading. An exact match is neither implied nor guaranteed.
VARIATIONS IN DRYWALL AND STUCCO TEXTURE
It is very common in the housing industry to see various applications of drywall and stucco textures. Because these
materials are applied by hand, the texture can appear random as no two surfaces will be alike. This is the beauty of
the process: each application is unique. Hairline cracks in stucco are inherent in the product and are not repaired.
VARIATIONS IN NATURAL MATERIALS
Products made from natural materials will vary widely in appearance and can differ significantly from samples and
similar products installed in models. This is especially applicable to granite countertops, wood cabinets, wood
handrails and hardwood, marble and stone flooring.
The appearance of natural materials can also vary within a single home’s installation. For instance, the grain and hue
of a complete set of kitchen cabinets will vary from cabinet to cabinet.
A granite countertop will have varying characteristics across its entire surface, such as unique color veins, flake size
and color intensity. Because granite is a mined material, the location of seams will be determined by the granite
company and may vary from one home to another. Additionally, there can be a difference in the veining of the
granite due to different mining locations.
VARIATIONS IN TILE FLOORING
Tile appearance will vary in color, texture, shading and marking depending on the manufacturing process. The
samples displayed in the Design Studio reflect an “average” of these characteristics. Ceramic and porcelain tiles have
screen patterns. Some only have a single screen and stay more consistent than a multi-screen tile which shows
higher variation. Several sizes or trim of the same tile will not match in dye lot because they are made independently.
The actual size of the tile may vary from the size stated on the tile sample. An exact match is neither implied nor
guaranteed when installed in your new home.
VARIATIONS ARE EXPECTED
Of course, our warranties cover any actual structural defects. But please be aware that when you are choosing the
products described above, variations due to the natural materials used are to be expected, and these products will
not be changed once installed if you are unhappy with some aspect of their appearance.
75
#7 PRIVATE HOME INSPECTORS
BACKGROUND
You are welcome to arrange for a private home inspector. We require that the home inspector provides evidence of
proper liability insurance. Please be aware that we only agree to complete warrantable items that are listed on one of
our official Maracay Homes forms.
BUILDING STANDARDS
There are many different private home inspectors and no generally accepted standards for what is included by these
inspectors in their reports. We commit to constructing the home to the standards identified in the final section of this
guide (which are consistent with standards published by the National Association of Home Builders). Not every item
on your inspector’s list will necessarily be completed, as we may not share the inspector’s opinion.
REPORTS
Frequently a home inspector’s opinion governs what he or she looks for and includes in reports. There can be varying
approaches to the same construction application. We will be happy to discuss your inspector’s report with you in
detail, but we will only complete work that we list on one of our forms.
#8 LANDSCAPING
WARRANTY
Landscaping materials are covered as follows: trees – one (1) year from close of escrow date; bushes and shrubs –
six (6) months from close of escrow date; landscape equipment such as timer, pumps and trellises – (1) one year
from close of escrow date. If you are concerned about the health of any plants prior to closing, please address it
during your New Home Orientation.
HOMEOWNER’S RESPONSIBILITY
For all landscaping, it is critically important that you plan on investing time, effort and money in the proper care of
your yard from the first day you close on your new home. Right after installation, the yard will require several weeks of
proper watering to keep the roots moist and growing. Remember to protect plants and trees from frost damage.
CARING FOR YOUR NEW YARD
Please discuss any questions you have about the proper care of your yard with your New Home Construction Project
Manager at the New Home Orientation.
76
#9 EMERGENCY SERVICE
Emergency Service response from trade contractors is offered during the first year of warranty and is limited to
some very specific situations. Water events are considered emergency for all 8 years but may not be covered if
not deemed a defect by Maracay Homes. Please carefully review Chapter 9 to determine when you can expect
after-hours phone coverage and/or response on mechanical problems.
Also note the following:
• In the case of water leaks, turn off the main shut-off valve.
• A total sewage backup may be an emergency; however, the cause of the backup may or may not be
warrantable. Contact the Maracay Homes’ warranty department, so we may assist you in determining the cause
of the stoppage.
• If there is a total loss of power, check with your utility company before contacting Maracay Homes.
• A roof leak is not an emergency and is unsafe to
fix during a storm.
AIR-CONDITIONING
Please especially note that air-conditioning
problems of any kind and regardless of weather
conditions are not considered emergency service.
While we recognize that it is extremely important
that an air-conditioning problem is treated as a top
priority, it is likely that several days could pass
between when the problem is first reported and
when it is repaired.
TEST BEFORE THE SEASON BEGINS
To avoid the inevitable rush for service that heating
and air-conditioning contractors experience every
spring, please plan on testing your air-conditioning
system in the spring before temperatures become
too warm. In the fall, plan on testing your heating
system before temperatures become cold.
#10 WARRANTY SERVICE
Warranty service is provided only during the week. The agreements that Maracay Homes has in place with its
trade contractors is based solely on work performed on normal workdays: Monday through Friday from 8:00
a.m. to 4:00 p.m. except on recognized U.S. holidays. Weekend hours are not a part of the warranty program
except with regard to very limited emergency service circumstances. All warranty work must be documented;
therefore, it is imperative that Maracay Homes have a written request for service in order for us to hold our trade
contractors accountable.
77
To-Do List
Ours
Clearly communicate what you can
expect from the design, construction
and warranty service processes.
Build your home according to
Maracay’s high standards, which are
consistent with the standards of the
National Association of Home
Builders and the Arizona Registrar of
Contractors.
Service your home after closing in a
way that ensures your satisfaction and
willingness to refer Maracay to friends
and family members.
78
Yours
Review the Top Ten carefully and refer back to
it while your new home is in the design and
construction stages, as well as during the first
two years of homeownership.
Make sure you understand your site and plat
plans. If anything is unclear, discuss it with your
New Home Construction Manager at the PreConstruction Meeting.
Know the difference between what is covered
by Maracay’s warranties and what you are
responsible for as the homeowner.
c
o
Models or house plans that have the same or corresponding plan numbers may reflect changes or options that are different for each
All square footage is approximate. Marketing promotions/incentives only available through approved lenders. Prices, terms, incentives, materials and availability vary between Maracay Homes’ communities, and are subject to change without notice. No unconditional
Broker/agent must register their clients in person or on the client’s first visit at each community for a broker/agent to receive a commission. ©2015 ROC #172120
15279 N. Scottsdale Road, Suite 300 • Scottsdale, AZ 85254
Phone: (480) 970-6000 • Fax: (480) 970-8899
www.maracayhomes.com
Equal Housing Opportunity. Maracay Homes reserves the right to discontinue or modify all prices, plans, design, specifications, features, materials and financing at any time without notice and obligation. Models or house plans that have the same or corresponding plan numbers may
reflect changes or options that are different for each community for the city that model homes or house plans are located in. All square footage is approximate. Marketing promotions/incentives only available through approved lenders. Prices, terms, incentives, materials and availability
vary between Maracay Homes’ communities, and are subject to change without notice. No unconditional offer for sale or lease made be made and no unconditional offer purchase or lease may be accepted prior to issuance of an Arizona Public Report. Broker/agent must register
their clients in person or on the client’s first visit at each community for a broker/agent to receive a commission. ©2015 ROC #172120

The MARACAY WAY

Transcription

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