Voice Management System

Transcription

Voice Management System
The Leader in Industrial Networks, Industrial IT & Industrial Telecommunications
THE IPPBX
FOR HARSH ENVIRONMENT
www.vectorinfotech.com
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Copyright © 2013 Vector InfoTech Pte Ltd
All contents are subjected to change without prior notice. Vector InfoTech assumes no responsibility for any errors which may appear in this document.
VECTOR INFOTECH GROUP
Vector InfoTech Group is firmly established in both local and international fields as a highly reliable
Industrial Networks, Industrial IT and Industrial Telecommunications Specialist. We design and supply
complete system solutions including Industrial Communications & Networking Systems, Hardware,
Software and Engineering Services. Our expertise is extended as well to Total Turnkey Communication
System Packages.
Established in 1992, Vector InfoTech Group specializes in the supply of reliable industrial products
and solutions to local and multinational corporations from the Oil & Gas, Petrochemicals, Power,
Utilities, Transportation & Chemicals, Semi-Conductor, Building & Construction, Food, Pulp & Paper
Industries.
Together with our strong international partners hailing from various industries, we pride ourselves
with proven track record in supplying high quality products and complete solutions.
Vector InfoTech Group with a sound market reputation, global expertise, strong partners, and a pool
of versatile, dedicated, experienced and qualified in- house engineers and support staff stretched
across several regions.
With our pool of experienced, fully qualified engineers and dedicated support staff, coupled with
strong working partners, we continue to provide quality, cost-efficient reliable systems and solutions
to our valued customers.
Since 2005, we achieved
ISO 9001:2008 Certification.
Gaining certification shows Vector InfoTech’s dedication
to improving business & quality services. Incorporating
the ISO standard ensures our customers will continue
to benefit from outstanding quality processes in every
aspect of service . .
. . . this is something we are proud of.
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CONTENTS
• IP Technology Is On The Way
• Pure VoIP Environment
• The Complete Industrial Solution
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• Why choose VMS Industrial IPPBX Solution?
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• The Powerful Alternatives for All Industries
- A Robust System
- Unbeatable Reliability and Values
- Availability and Compatibility
- Industrial Mobility
- Centralized Management
- Lower Cost of Ownership
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• VMS Communications System
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• More Features, Less Cost
- Comprehensive Communications Systems
- Full Range of PBX Features
- Automatic Call Distribution (ACD)
- Linking up individual terminals via IP or SIP
- Deployable in PSTN or VOIP Network
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• VMS can be tailored to your requirements
• VMS Solutions
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• Analogue Solutions
• Digital Solutions • Indoor IP Phone Solutions
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• Outdoor Industrial IP Phone Solutions
• Accessories
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IP TECHNOLOGY IS ON THE WAY
Ethernet or IP technology is fast becoming the preferred method for all industrial communications – including voice and other
real time data traffic. Ethernet offers high reliability with the proven ability to adapt to changing environment, especially new
type of transmissions media. As Ethernet becomes the common interface for interconnection, it becomes natural to use this
resource for all communications requirements. Adding voice communications capabilities, by either extending a telephone
extensions or offering additional features can be as easy as plugging in a box and a handset.
Industrial operations, such as manufacturing, oil and gas production, mining, off shore platform and others – have much to gain
from the convergence of voice and data communications. With powerful new ease to use features for all users – from field operators to executive management personnel, the next generation industrial graded IPPBX system promises long term cost savings
from consolidate hardware and streamlined operations.
Flexibility
Investment
Safeguard
Future-proof
Communications
Maximum
reliability
PURE VOIP ENVIRONMENT
THE COMPLETE INDUSTRIAL SOLUTION
There are number of advantages to using VoIP instead of
Analog transmissions with the main one being that you do
not need any dedicated Analog cables to carry the signal.
In many situations an existing data network, wired or wireless, can be used for VoIP.
VMS complete Industrial voice solutions delivers breakthrough unified Communications solutions that can help
you achieve all of these goals, and more. Our pure VoIP
IPPBX solutions redefine the traditional phone system to
offer:
Vectorinfotech proudly introduce the VMS Industrial graded series of IPPBX, a specially designed communications
server based on a pure software communications server
platform that provides call processing for any SIP technology devices in the VoIP market. VMS Industrial IPPBX is
built base on industrial standard Chassis specially used in
any industrial or off-shore platform.
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Extremely high levels of scalability, reliability and
availability
Exceptional ease of installation, use and management
High level of mobility
Lower total cost of ownership
To meet requirement for Industrial and off-shore platform
Indoor environment of communications
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WHY Choose
VMS Industrial
IPPBX Solution?
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The Industrial Grade communications system designed for harsh Industry environment
VMS system is flexible for future and further expansions
VMS Unified Communications System is fully compatible with any third party VoIP devices
VMS communications solutions is simple to deploy and yet easy to use and manage
VMS helps to reduce total cost of ownership and operational engineering cost
VMS communications system provides a comprehensive communications solutions
A complete VoIP communications system equipped with Indoor and Outdoor Industrial Phones
The Powerful Alternatives for All Industries
A Robust System
VMS Industrial series of IPPBX is more than just a normal
telephone system - it is a complete yet robust unified
communications system that is designed to use in harsh
environment such as off-shore platform, oil and gas production field, Railway or Mining field.
VMS system is built on a standard 1U 19” entry level chassis to a 2U 19” industrial graded chassis with varies industrial components. This rack mount VMS communication
system will fit neatly into your communication network
cabinet along with other existing network components.
Unbeatable Reliability and Values
VMS’s distributed unified communication server provide
enterprise to industrial class of reliability and scalability
of every size from 30 users up to 500 users extensions
and support up to 16 SIP trunks.
No matter what the size of your deployment, you can
always expect the high reliability of the system while enjoying low cost of ownership and streamlined, centralized management.
Availability and Compatibility
VMS can be connected to a wide range of network connections regardless of whether you choose to use a
contemporary IP solution, a traditional one with ISDN or
analog, as a standalone system or transparent network
across several locations. VMS support almost 99 percent
of market’s third party SIP devices ranging from IP Telephone to analog telephony, Industrial grade IP Phone,
Ruggedize outdoor phone, Ex-proof IP Phones or a digital telephony interfaces.
Moreover, it also flawlessly interoperates with legacy
PABX telephone system and safeguards the existing investment while allowing organizations to add IP-based
communications to work groups, branches and new locations
Industrial Mobility
With easy, flexible options for call forwarding options in
VMS IPPBX keeps everyone in touch.
Get the freedom to go anywhere you want and never
will miss any important emergency calls in the tunnel or
in any high risk Platform.
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Centralized Management
Lower Cost of Ownership
The network transparency of VMS enables all extensions
to be centralized as through it were a single telephone system across different platform or plants.
Moving onto a single platform that handles both voices
and data traffic reduces capital expenditure by a huge
margin both initially and long terms. VMS which is based
in pure IP communications, allow one converged network
to transport data and voice service simultaneously.
The system utilizes the internet to bridge calls between
local and remote extensions and enables companies to
decentralize their organization structure while enjoying
zero costs for intra and inter office calls, thus improving
the efficiency.
Moves, Add and Changes are much easier and cost effective on an IP based VMS IPPBX communications system.
Unlike other communications system, complex configuration and user license can be very costly.
VMS Communications System
VMS Communications system is a 2 U Industrial
platform system that can fits up to 5 PCI telephony
interfaces. More telephony interface cards can be
installed into the system for additional analog or
digital trunks.
General Features
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Easy plug and play platform that works right out of the box
Suitable for companies from all sectors
Suitable for Industrial sectors
SIP and IAX compatible for trunks line and terminal
Intergrated, highly-functional voice mail system
Embedded full features Auto Attendant standard
Support both wired and wireless communication devices
Support analog devices
Support Caller ID
Support third party VoIP service provider
Support fax functionality
Automatic call routing to local or long distance for cost
savings
Voicemail to email functionality
*Complete IPPBX functionality
Advanced Features
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Connect easily from home or remote office through IP
Phones
Enable networking to other VMS platforms at remote offices
and branches
Utilize cost-saving VoIP technology that supports IP Phones
and remote workers
Effecient remote management system
Enable networking with legacy PBX system
Enable networking with other IP PBX system
Offer economical analog trunk using FXO interface
Offer advanced digital trunk using ISDN-PRI circuits
Work perfectly with 3rd party FXS gateway
Compact design powerful system
Flexible rack mounting
No Vendors lock in and no user license required
** Redundant power supply for advanced series
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More Features, Less Cost
VMS communications system is built with an user friendly Graphical User Interface which consists of main function
such as creating a new extensions, Create a new trunks or a live system monitoring and many more.
Comprehensive Communications Systems
With IP VMS communications system, a comprehensive set of communication features are integrated into a single software
suite which makes it easy to use and easy to manage. Adding new extensions, new trunk or even editing a dial plan can be done
easily via the built-in web interface. It comes with Admin control interface and user control interface. IP VMS System enables the
administrator to make informed decisions about how to communicate with others and control how, when and where they can
be reached.
Full Range of PBX Features
VMS Series offers a complete enterprise class of traditional PBX features such as Call waiting, Call on hold, Call transfer, Call parking, Conference, Voicemail, IVR and many more. All such features are available for local and remote extensions. In a pure VoIP
communications environment, VMS also supports the registration to any third party VoIP service providers for long distance calls.
Automatic Call Distribution (ACD)
VMS offers ACD functionality which enables companies to reduce call waiting time for their customers, increasing productivity
and efficiency. ACD allows extensions registered in communications system to be associated with one or more groups, such as
sales group, technical support group, etc. VMS System also supports incoming call queues and outgoing call queues.
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VMS communications system built with separate web interface for each of the individual user registered in the system.
Individual user able to download voicemail, configures call forwarding, send and receive fax via their own web interface.
Linking up individual terminals via IP or SIP
Individual telephony equipments such as traditional analog phone, IP handset, Soft phone,can be connected to VMS products
series, regardless of location. The only condition to connect IP terminal over existing data network is a voice-compatible IP connection. This allows you to use any existing or old IP terminal from any manufacturer together with VMS. By optimizing the use
of existing resources, you can reduce your investment volume considerably.
Deployable in PSTN or VoIP Network
VMS communications system is designed to operate in VoIP, PSTN or a hybrid environment. Businesses that are not ready to
switch fully to IP environment can still benefit from our technology. Customers may choose to keep their regular calls going out
over PSTN and use VOIP only for intra and inter office calls to reduce the cost of internal communications. When business switch
to pure VoIP solution, they will enjoy extra benefits, such as lower cost of long distance and international calls. VMS can also be
integrated with any legacy PBX system in the existing network.
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VMS can be tailored to your requirements
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VMS Solutions
Basic
Configuration
Model
VMS 30 Entry Level
VMS 100 SME
VMS 300 Enterprise +
Designed for
Small Deployment with not
more than 30 users
Medium to Large Deployment from
50-100 user extensions
Large Deployment from 100 user
extensions to 500 user extensions
System Interface LAN Ports
2
2
2
Slot for expansions card
1 slot for PCI Telephony Card
6 slots for additional PCI Telephony
Card
6 slots for additional PCI
Telephony Card
Analog Port
4
8/16
8/16
BRI Port
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4/8
4/8
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2/4/8
2/4/8
Telephone
Interface
E1/T1 Port
Standard Voicemail
IVR
Protocol
DTMF
Full PBX features
Third party VoIP Provider
Included
Included
Included
Supported
Supported
Supported
SIP
SIP/IAX2
SIP/IAX2
Inband, RFC2833, SIP INFO
Included
Included
Included
Yes
Yes
Yes
Platform
1U 19’’ Rack Mount
Total number of extensions
10 extensions
100 extensions
500 extensions
30 calls
50 calls
300 calls
5
15
30
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Supported
Supported
Not available
Optional
Optional
Optional
Optional
Optional
Total number of concurrent
calls
SIP trunk
Recording
Redundant Power Supply
Solid State Drive
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Analogue Solutions
Analogue Telephony Interfaces
Product Images
Model
FXO
FXS
4 ports FXO/FXS
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4
Model
FXO
FXS
8 Ports FXO/FXS
4-8
4-8
Model
FXO
FXS
16 ports FXO/FXS
4-16
4-16
Specifications
- Designed for SOHO (maximum up to 4 PSTN lines)
- Only for PSTN connections
- Half-length PCI / PCI-E interface
- FXO and FXS modules are interchangeable
- Support Caller ID, Call Waiting and Call Conferences
- Setup Mode: 4 FXO or 4FXS or 2FXO+2FXS
Specifications
- Designed for SME (maximum up to 8 PSTN lines)
- Only for Traditional PSTN connections
- Half-length PCI / PCI-E Interface
- Support Caller ID, Call Waiting and Call conferences
- Choice of Mode: 8 FXO or 8 FXS or 4FXO+4FXS or
2FXS+6FXO
Specifications
- Designed for SME (maximum up to 16 PSTN lines)
- Only for PSTN connections
- Full length PCI / PCI-E Interface
- Support Caller ID, Call Waiting and Call Conferences
- Setup Mode: 16 FXO or 16FXS or 8FXO+8FXS or
4FXS+12FXO or 4FXO+12FXS
Digital Solutions
Digital E1/T1/J1 Telephony Interfaces
Product Images
Model
E1 / T1
2 ports E1/T1
1-2
Model
E1 / T1
4 ports E1/T1
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Specifications
- Designed for Enterprise (maximum up to 64 E1/T1
Channels
- Only for Digital connections
- Voice Mode: EuroISDN, 4ESS(AT&T), 5ESS(Lucent),
DMS100
- Support PRI,CAS, CCS, HDLC, Cisco HDLC and Frame
relay for data modes
Specifications
- Designed for Enterprise (maximum up to 128 E1/T1
Channels
- Only for Digital connections
- Voice Mode: EuroISDN, 4ESS(AT&T), 5ESS(Lucent),
DMS100
- Support PRI,CAS, CCS, HDLC, Cisco HDLC and Frame
relay for data modes
- Optional hardware Echo Cancellations
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Indoor IP Phone Solutions
Basic
Configuration
Type
Entry Level IP Phone
Enterprise IP Phone
Executive IP Phone
TI TITAN Chipset
Yes
Yes
Yes
Phone Feature
Normal Features
Advanced Features
Advanced Features
Display
2 X 15 Character line
132 x 64 graphic LCD
320 X 160 LCD
Keys
31 keys with 9 function keys
32 keys with 4 soft keys
48 keys include 16
programmable keys
Indicating LED
4 LED display
5 LED display
6 LED display
Redundant server
Yes
Yes
Yes
Protocol
SIP v1, v2
SIP v1, v2
SIP v1, v2
DTMF
In-band, RFC2833, SIP INFO
SIP accounts
2 VoIP accounts
3 VoIP accounts
6 VoIP accounts
Expansion module
Not supported
Not supported
Up to 6 expansion modules
(EXP38 and EXP39)
Hotline
Supported
Supported
Supported
Power over Ethernet
Yes
Yes
Yes
Ethernet Port
2 RJ45
2 RJ45
2 RJ45
SMS
Not supported
Supported
Supported
Codec
Narrowband Codec’s:
G.711, G.723.1
Narrowband:
G.711, G.723.1, G726, G729AB
Wideband: G.722
Narrowband:
G.711, G723.1,G726, G729AB
Voice features
VAD, CNG, AEC, PLC, AJB
XML Phone Book
Not supported
Yes
Yes
Menu driven GUI
Yes
Yes
Yes
LDAP Phone book
Not supported
Yes
Yes
IPPBX integration
Yes
Yes
Yes
Power
AC100-240V input
DC5V/1.2A Output
AC100-240V input
DC5V/1.2A Output
AC100-240V input
DC5V/1.2A Output
Dimension
185x200x90 mm
185x200x90 mm
273x204x42 mm
Weight
0.77KG
0.77KG
1.05KG
Operating Humidity
10-95%
10-95%
10-95%
Wall Mountable
Yes
Yes
No
Storage Temperature
Up to 60 degree
Up to 60 degree
Up to 60 degree
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Outdoor Industrial IP Phone Solutions
Basic
Configuration
Type
Industrial IP Phone
Industrial IP Phone
Explosive Proof
Weather Proof
Outdoor IP Phone
Weather Proof
Outdoor IP Phone
Housing
Polycarbonate
Polycarbonate
Glasfibre Reinforced
Polyester (GRP)
Aluminium Alloy
die-cast body
Protection
Degree
ACC to IEC60529 IP65
Class II 3 G Ex nAn L II T5
IP 66 acc. to IEC 60529
IK09 acc. to EN IEC
62262 2002
FCC, IP67,EN50121,ITU-T
Power over Ethernet
Power over Ethernet
Power over Ethernet
PoE
Power Supply
Ringing Volumn
Display
Temperature
Protocol
Multiple
Registration
Approx. 95dB (A) at 1 meter
Approx. 95dB (A) at 1 meter Approx. 98dB (A) at 1 meter
Approx. 95dB(A) at 1 meter
Illuminated 128 x 64 Pixel
128 x 64 Pixel
182 x 64 Pixel
128 x 64 Pixel
-20 C to +55 C
-20 C to +55 C
-40 C to 70 C
-10C to +75C
SIP, H.323
SIP, H.323
SIP, H.323
SIP, SIP2.0
Up to 6 SIP account
Registrations
Up to 6 SIP account
Registrations
Up to 6 SIP account
Registrations
Up to 2 SIP Account
Voice Encoding
G.711 A-law / u-law,
G723.1, G.729A
G723.1, G.729A
G723.1, G.729A
G.711 A-law / u-law, G723.1,
G.729, G722, G726
Echo
Compensation
G.168
G.168
G.168
G.168, 96ms
Quality of
Service
Priority of IP-Packet acc to
TOS and DiffServ, VLAN
Priority Account
Priority Account
Priority Account
DiffServ
Ethernet Port
1 RJ45
1 RJ45
1 RJ45
2 RJ45
0
0
0
0
0
0
DTMF
H.245 Signal Type
H.245 Signal Type
H.245 Signal Type
SIP Info, DTMF Relay,
RFC2833
Call Transfer,
Call Holding,
Call Waiting
Yes
Yes
Yes
Yes
3 Party Conference of
internal /external subscriber
3 Party conference
3 Party
Conference
internal /external subscriber internal /external subscriber
Dimensions
293 X 191 X 128 mm
293 X 191 X 128 mm
267 X 225 X 132 mm
295 x 205 x 75 mm
Weight
Key Pad
Approx. 2.3Kgs
Approx. 2.3Kgs
Approx. 5Kgs
Approx. 0.94 Kgs
Illuminated Steel Key Pad
With Stainless Steel Plate
Stainless Steel V4A
Stainless Steel
14
Accessories
Accessories for Indoor IP Phones
LCD Expansion Module
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A rich visual experience with a 160x320 graphic LCD
20 physical keys, each with a dual-color LED
20 additional keys through page switching
A daisy-chain of up to six modules providing up to 120 keys
Support for BLF/BLA, speed dialling and call pick-ups
Intercom, hold, transfer, voicemail, forward, DND
160x320 graphic LCD with 16-level gray scales
Operating humidity: 10~90%
Dimensions: 145x182x100mm
Call Center Headset
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Ultra Noise canceling microphone
Quick Disconnection cord
Ultra-light with only 50g
Comfortable wearing for all day use
330 degree rotational microphone boom
Pliable steel headband, large size ear pad
Transmit Sensitivity: -38.0 dB re. 1 V/Pa
Receiver Sensitivity: 95dB SPL +/-3 dB SPL
Receiver Impedance: 150 ohm
Voltage range: 1.0 – 10V
Accessories: leather like ear cushion, foam ear cushion, adjustable clothing clip, headset hanger
Industrial Accessories for Industrial Phones
Outdoor Telephone Protection Hood
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Indoor and Outdoor hood
Sound absorbing up to 25 dB (A)
Wall Mount or Mounting on pedestal
Available in Plastic, GRP, Sheet Steel, or Stainless Steel
Temperature Range: -600C to +600C
Dimension: 585 x 980 x 480 mm
Outdoor Telephone Protection Housing (Closed)
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Indoor and Outdoor Protection Housing
Available in Stainless Steel
Dimension: 350 x 350 x 190 mm
Outdoor Telephone Protection Housing (Opened)
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Indoor and Outdoor hood
Available in Stainless Steel
Available for Steel Cord and Spiral Code phone
Dimension: 100 x 60 mm
15
MALAYSIA (Sarawak)
Vector Infotech Sdn Bhd
Tel : +60-82-577-300
Fax: +60-82-570-300
SINGAPORE (Headquaters)
Vector InfoTech Pte Ltd
Tel : +65-6356-7333
Fax: +65-6356-7322
THAILAND (Rayong)
Vector InfoTech Bahrain
Mobile : +65-9655-6008
CHINA (Shanghai)
BAHRAIN
Vector InfoTech (Thailand) Co., Ltd
Mobile: +66-86-349-4937
Philippine
Vector InfoTech China
Tel : +86-21-3392-9757
Fax: +86-21-3392-9657
Vector InfoTech Philippine
Tel
: +63-2-804-2093
SINGAPORE (Jurong Island )
Vector InfoTech Pte Ltd
Tel : +65-6265-5646
Fax: +65-6265-5646
U.A.E (Abu Dhabi)
Vector InfoTech U.A.E.
Tel : +971-2-626-9970
Fax: +971-2-626-9462
INDONESIA
QATAR
TAIWAN
Vector InfoTech Qatar
Tel : +974-4-444-9942
Fax: +974-4-444-9943
Vector InfoTech Taiwan
Tel : +886-2-2898-6736
Fax: + 886-2-2898-6736
VIETNAM (Hanoi)
VIMAS. JSC.
Tel : +84-4-6275-1888
Fax: +84-4-6275-1889
SAUDI ARABIA
THAILAND (Bangkok)
VIETNAM (Ho Chi Minh)
Vector InfoTech Vietnam
Tel : +84-8-3910-0494 / 654
Fax: +84-8-3910-0944
PT Vektor InfoTek
Tel : +62-21-3190-5197/8
Fax: +62-21-3190-5399
KOREA
Vector InfoTech Korea
Tel
: +82-2-525-9431
Fax
: + 82-2-525-9571
Mobile: +82-10-8203-8168
GAS Vector Saudi Arabia Ltd
Tel
: +966-3-802-0548 Ext 118
Fax
: +966-3-831-1500
Mobile : +966-55-583-3643
Vector InfoTech (Thailand) Co., Ltd.
Tel : +66-2-1717-891/2 (DID)
Fax: +66-2-1717-893
MALAYSIA (Kuala Lumpur)
Vector Infotech Sdn Bhd
Tel : +60-3-9200-1396/7
Fax: + 60-3-9200-1398
Agents: GERMANY INDIA JAPAN MEXICO MYANMAR
Please contact Vector InfoTech Singapore or email us at [email protected] for any enquiries
VIT92/1209 V1/2014

Voice Management System

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