Winning with Epicor® Eagle N Series

Epicor® Retail Success Stories
Winning with
Epicor® Eagle N Series™
A Customer Success Booklet
It’s already happening—businesses using
Epicor Eagle N Series are enjoying higher revenues
and profits with expanded product and service
offerings.
Epicor Eagle N Series streamlines nearly everything
you do for your business. Here’s what it delivers:
• End-to-end retail capability that looks and
behaves like familiar office applications, so it’s
easy to navigate, learn and use
• Everyday processes, made simple: natural,
intuitive workflows whisk you through everyday
activities
• Resources where and when you need them:
embedded tools for analytics, support and
learning
... and there’s much more.
What do businesses powered by Eagle N Series
have to say about it? Read on to find out.
Table of
Contents
Driftwood Garden Center...........................................................................1
D&L Farm and Home..................................................................................1
Northside Pharmacies.................................................................................2
Hillermann Nursery & Florist........................................................................2
City Mill Company......................................................................................3
Bates Ace Hardware...................................................................................3
Driftwood Garden Center
Success Highlights
Challenges
• Daily back office tasks took too long
• Slow and delayed access to critical
information caused troublesome gaps in
key reports
Eagle N Series Advantages
• Back office team members save time
on routine tasks, thanks to intuitive,
easy-to-use software that looks and
behaves like familiar office productivity
applications
• Faster, more effective decision-making,
enabled by built-in, real-time, instantaccess analytics
• More complete, timely and accurate
reporting, enabled by real-time
data access
Epicor Eagle N Series is a tool that makes running a lawn and garden business
vastly efficient. As a business that just recently launched the new solution, we can
already see it improving the way we do business -- especially in our back office
operations with access to real-time data and enhanced reporting features.”
Brad Hazelett, Co-Owner, Driftwood Garden Center
D&L Farm and Home
Success Highlights
Challenges
• D&L wanted to become more efficient,
in the back office, in the stockroom, in
the aisles and at POS
• When inevitable business challenges
cropped up, finding causes and cures
took too long—undermining D&L’s
competitiveness
Eagle N Series Advantages
• With new technology at hand—and
visible to customers—D&L can be a more
serious player in the industry
• Significantly enhanced and accelerated
reporting and analytics help D&L address
issues and opportunities more readily
• Improved accuracy—on both system
screens and reports—helps the team be
more efficient, and enhances service
to customers
Since implementing Epicor Eagle N Series, we have experienced faster, easier
access to business analytics—leading to more accurate data and reports. This
new technology helps our company stay relevant in the industry and aids us in
addressing business challenges quicker. Eagle N Series is an innovative tool that
supports the management of our business.”
Lezlie MacElroy, Treasurer, D&L Farm and Home
1
Northside Pharmacies
Success Highlights
Challenges
• As its markets grew more competitive,
Northside had to fight to stay relevant
• Despite the challenges, the company
was growing—which led to other issues
• Internal operations were inefficient,
undermining both profits and customer
satisfaction
Eagle N Series Advantages
• New, future-ready technology and
comprehensive capability are positioning
Northside for additional growth
• Reporting is more consistent, more
uniform and easier to use, so staff stays
better informed
• Easier access to information frees up
staff time for business-critical tasks
We have decided to implement the new Epicor Eagle N Series solution to keep
our business relevant and streamline internal processes. We plan to continue our
business’ rate of growth and we know Epicor will help us get there.”
Danielle Spires, Systems Coordinator, Northside Pharmacies
Hillermann Nursery & Florist
Success Highlights
Challenges
• Hillermann faced steadily increasing
competition, and wanted to retain—
even gain—market share
• Knowing inventory’s critical importance
to the company’s success, the Hillermann
team seeks continually to improve
inventory management processes
Eagle N Series Advantages
• Enhanced, streamlined reporting
capabilities support improved and more
timely decision-making
• Transferring inventory across
departments is easier and more
accurate, helping to optimize inventory
costs and customer service
• Seamless, zero-downtime
implementation enabled Hillermann to
serve customers without interruption
We have been an Epicor customer for nearly 20 years. It is essential for our
business to utilize intuitive technology found in the Epicor Eagle N Series solution
to remain competitive and drive our business forward. We wanted to increase our
reporting capabilities—Eagle N Series gives us that functionality and it’s going to
be very beneficial for us.”
Sandi Hillermann-McDonald, President, Hillermann Nursery & Florist
2
City Mill Company
Success Highlights
Challenges
• Cumbersome, error-prone data
sharing—among multiple systems and
with vendors and customers—consumed
staff time and impeded operations
• With more than 500 employees, City
Mill had ongoing training needs—but no
efficient way to meet them
Eagle N Series Advantages
• Reliable, accurate and easy-to-use
import and export tools keep things
running smoothly
• Front-of-business employees can now
follow closing procedures more quickly,
easily and efficiently
• Employees learn what’s needed, when
it’s needed, with instant, one-click access
to in-context eLearning videos, right
from the toolbar
We trust that our business is more efficient now with the Epicor Eagle N Series
solution. It gives us the data we need to make accurate and effective decisions for
our growing retail business.”
Elise Burkart, Chief Financial Officer, City Mill Company
Bates Ace Hardware
Success Highlights
Challenges
• Pricing, labeling, and other processes
required shifting among multiple
applications, wasting time
• Bates wanted easier access to
information on sales and inventory levels
Eagle N Series Advantages
• New, modern interface delivers a cleaner
look and feel; staff learns the system
more quickly
• Streamlined procedures makes daily
tasks easier
• Tabs and ribbon favorites give
users immediate access to needed
information—enabling more profitable
business decisions
It’s the same information as before, but now it’s instantaneous... We’ve seen
an immediate savings in time and money... the new software makes the whole
process seamless.”
Wade Doss, Owner, Bates Ace Hardware
3
The new Epicor Eagle N Series solution will help
us streamline the transfer of inventory from one
department to another -- allowing us to operate
more efficiently and improve our margins.”
Sandi Hillermann-McDonald, President, Hillermann Nursery & Florist
Epicor Retail Success Stories
About Epicor
Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service
industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable
companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence,
Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and
global businesses demand. For more information, visit www.epicor.com.
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The contents of this document are for informational purposes only, are believed to be accurate as of March 2015, and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard
to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. The results represented in
this testimonial may be unique to the particular customer as each user’s experience will vary. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor
personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products.
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