PMAPS Viewer - Proposal Software

Transcription

www.ProposalSoftware.com
PMAPS Viewer
Opening the Viewer
Proposal Software
1140 US Highway 287, Suite 400-102
Broomfield, CO 80020 USA
Tel: 203.604.6597 www.proposalsoftware.com
Table of Contents
Opening the Viewer .................................................................................................... 1
Troubleshooting ........................................................................................................... 3
General Troubleshooting to Resolve Errors ........................................................................................ 3
Message: Invalid URI .................................................................................................................................. 3
Message: The Viewer Could Not Be Loaded. ...................................................................................... 3
No Message on Web Page – Newer Browsers..................................................................................... 5
No Message on Web Page – Older Browsers ...................................................................................... 6
Compatibility Mode IE 9 .............................................................................................................. 6
Compatibility Mode IE 10 ............................................................................................................ 6
Compatibility Mode IE 11 ............................................................................................................ 7
No Message on Web Page – Refresh Cache Does Not Resolve Display Issues ........................... 7
Delete History ............................................................................................................................... 7
Message: The Viewer Could Not Be Loaded. .................................................................................... 10
Message: Viewer Must Be Launched from Website ......................................................................... 14
Message: Base URL Cannot be Blank .................................................................................................. 14
General Office Troubleshooting ........................................................................................................... 15
Troubleshooting Proxy Settings .............................................................................................................. 15
PMAPS – Opening the Viewer
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Opening the Viewer
No administrative rights are necessary to open the Viewer.
1. Close the viewer if open.
2. Log in to your PMAPS application.
3. Go to the Administration page.
4. Click Open the WebPro Viewer.
5. Click Run when prompted. (Depending on security protocol, the user may receive additional
prompts and should choose to run/install and choose OK/Allow to proceed.)
The following screen displays, indicating configuration of the viewer. Please note that this
process may take a few minutes the first time you open the viewer for a new release.
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7. Once the viewer opens, go to the Search page and view any document by clicking the
preview icon.
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Troubleshooting
General Troubleshooting to Resolve Errors
Message: Invalid URI
The format of the URI could not be determined.
With the latest release of PMAPS, all users must launch the viewer from the Administration page
one time before they are able to view documents. To resolve, close the viewer toolbar and
follow the instructions contained in this document (click here to quickly go to instructions).
Message: The Viewer Could Not Be Loaded.
Details: ReferenceError - ActiveXObject is not defined.
Do NOT click the box Prevent this page from creating additional dialogs. Click OK. The Viewer
Mode must be set to Standard (Recommended). To switch mode, follow the steps below:
1. Go to the Administration page.
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2. In the version section, click the [Switch Mode] link.
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Wait for the page to refresh and display the Viewer Mode Standard (Recommended). Then,
click Open the WebPro Viewer.
No Message on Web Page – Newer Browsers
Unable to view web pages properly in newer browsers
If your PMAPS application has recently been updated, and the pages aren’t displaying properly,
this may be due to stored browser cache memory. Your browser has a folder in which certain
items that have been downloaded are stored for future use. Graphic images (such as buttons
and icons), photos, and even entire web pages are examples of items which are saved or
cached. When visiting a webpage, your browser checks if a copy of the files on the page is in its
cache already. If so, it will save the visitor some downloading and make webpages load faster.
Some browsers refer to their cache as Temporary Internet Files. There are some situations when
bypassing your browser's cache is preferred. Just clicking the refresh button (or hitting F5) won't
be sufficient in this case, because this reloads the webpage while still using the old files from the
cache. You need to refresh your cache first!
Click on the appropriate link below for instructions on refreshing your cache.
Chrome
Internet Explorer
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No Message on Web Page – Older Browsers
Unable to view web pages properly in older browsers
For users on older versions of Internet Explorer, which are no longer supported by Microsfot (e.g.,
IE 9 and 10) who are not seeing the scroll bars on the search results, you may have to turn on,
then off compatibility viewing mode to reset the IE.
Compatibility Mode IE 9
In IE 9 there should be a broken document icon on the URL address bar (to the right of the
address next to the Proposal Software Inc. [US] certificate name). Click the icon to turn on/off
compatibility viewing mode for this site. The document is blue when it is turned on, white when
turned off. Turn it on and wait for the page to refresh. Then, turn it back off (ensure the icon is not
blue).
In IE 10 there is no icon to adjust compatibility viewing, you have to click on the Tools menu and
then select the Compatibility View settings option.
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Then, click the Add button to add pmapwebpro.com to be viewed in compatibility mode.
Click Close and once the page refreshes go back in and remove pmapswebpro.com from
compatibility view.
If users on IE 11, they simply need to ensure that the pmapswebpro.com site is not set in
Compatibility View.
No Message on Web Page – Refresh Cache Does Not Resolve
Display Issues
Unable to view web pages properly.
Delete History
If the URL is confirmed in all lowercase and you are still experiencing page display issues, you
may also have to restore your IE settings to the default and delete your IE history.
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1. In IE go to the Tools menu or Settings wheel icon and choose Internet Options.
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2. Go to the Advanced tab.
3. Click the Reset… button.
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4. Check the Delete personal settings box and then click Reset. Click OK to any further prompts
to complete the process. You will have to restart your computer for the changes to take
effect.
Message: The Viewer Could Not Be Loaded.
Details: Error – Automation server can’t create object.
If you have more than one Internet Explorer available in your Start menu under All Programs,
select the option labeled Internet Explorer; do not select the option labeled Internet Explorer (64bit).
1. Click the Cancel button in the dialog box.
2. Check the bottom of your screen for a prompt.
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3. Select to Run the Active X add-on in the prompt at the bottom of the screen.
If you receive the error above and no prompt appears, it is possible that your computer has
group security policies in place that restrict access to the IE settings allowing prompting for
ActiveX controls. Follow the steps below to enable the Active X prompts:
1. From the Tools menu in IE (the gear icon in IE9), select Internet Options.
2. Select the Security tab.
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3. Click Internet as the zone to change.
4. Click Custom Level. The Security Settings - Internet Zone dialog box appears.
5. Scroll down to the options below Internet ActiveX Controls and Plugins and enable the
following:

Run ActiveX Controls and Plugins

Script ActiveX Controls Marked Safe for Scripting
6. Click OK to save your settings and exit the Internet ActiveX Controls and Plugins dialog box.
7. Click OK to close the Internet Options dialog box.
8. Quit Internet Explorer.
ActiveX should be enabled when you reboot Internet Explorer.
If the prompt still does not appear, you may need to adjust your user account settings in the
Action Center of the Control Panel.
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1. Open the Control Panel, select System and Security, and then click on the Change User
Account Control settings under Action Center.
The screen shot below shows a Never notify setting which may not be permitted by your IT
department. Lower the setting by one level and try again. If you are prompted to allow
access when attempting the Viewer again, be sure to choose to Always Allow.
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Message: Viewer Must Be Launched from Website
If you receive a message that the Viewer needs to be launched from the website:
1. Close the Viewer.
2. Open the WebPro site.
3. Login.
4. Allow WebPro to automatically open the Viewer when it is needed.
This should only appear once as WebPro will then update the necessary registry on your
computer.
Message: Base URL Cannot be Blank
If you receive the following message: There was an error while processing the request Message:
Base url cannot be blank.
1. Close the Viewer.
2. Restart the Viewer.
If you have applied all troubleshooting above and continue to receive error messages:
1. Close all programs.
2. Uninstall the PMAPS Viewer.
3. Check the folder c:\program files\proposal software\pmaps webpro viewer to ensure there
are only a few files and the subfolder Amyuni. If there are many files, the uninstall may have
been unsuccessful. Check the Programs>Uninstall or change a program and uninstall all
instances of PMAPS Viewer.
4. Go to the Start menu and in the Search programs and files enter the word regedit and click
your Enter button or click the magnifying glass icon.
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5. Launch the regedit.exe that is found under Programs.
6. Click on the highest level My Computer.
7. Click the Edit menu then Find and enter the word browserlink (no space).
8. If an occurrence is found, select it from the left side then in the right side, right-click the entry
and choose to Delete.
9. Click the Edit menu again and choose Find Next.
10. Repeat until all occurrences of browserlink have been removed.
11. Make sure all applications are closed and install the core components again.
General Office Troubleshooting
1. Close all open applications, including IE.
2. Uninstall the PMAPS Viewer.
3. Run repair on Office (http://support.microsoft.com/kb/924611).
4. Run repair on .NET.
5. Reboot the computer.
6. Reinstall the PMAPS WebPro core components.
Troubleshooting Proxy Settings
If you receive errors when using the Viewer which are specific to your proxy settings please
follow the steps below. (You may need to contact your IT for some of these values however you
do not need Administrative rights to make these changes).
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1. Launch the PMAPS Viewer.
2. Right-mouse click the PMAPS icon and select Settings.
3. Start by typing IE in the Proxy field which will try to use your local IE proxy detection settings
and clicking Save. Repeat the command that caused the error. If that does not work go to
the next step.
4. Type in your hard coded proxy in the Proxy field. The format should be:
http://proxyname.com:portnumber. Repeat the command that caused the error.
If the error reported is an authentication or credentialing error change the Proxy Default
Credentials field to True. Change the Use NT Authentication field to True if authenticating the
proxy with the user’s Active Directory credentials.
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Proposal Software
1140 US Highway 287, Suite 400-102
Broomfield, CO 80020 USA
Tel: 203.604.6597
www.proposalsoftware.com

PMAPS Viewer - Proposal Software

Transcription

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