the Estes Corporate Overview Brochure

CORPORATE
OVERVIEW
OVERVIEW
At Estes, our mission is clear: to deliver
solutions that exceed our customers’
expectations while maintaining the
highest level of quality.
CHOOSE A SUPPLY CHAIN PARTNER
YOU CAN REALLY TRUST.
Since 1931, people and businesses have trusted Estes to meet them where they are—and connect them to
where they’re going. It’s a simple but powerful mission that has evolved over the decades. What started as a
regional freight transportation business in southside Virginia has grown into a network of global reach, linking
customers and resources with the same service-oriented, people-focused approach that shippers have counted
on for generations.
Whether it’s our full range of shipping solutions or our locally based customer care specialists standing ready
to help at the terminal level, Estes is dedicated to building a supply chain that’s there for you—wherever your
business takes you.
DELIVERING SOLUTIONS THAT
DRIVE YOUR BUSINESS FORWARD.
Over the years, Estes has set the standard for reliable 1- and 2-day LTL service. It’s what put us on the map.
But in today’s fast-paced, dynamic world of commerce, LTL is just part of the shipping equation. Customers
need options more than ever—and as a total-solutions provider, Estes truly delivers.
LTL
With nearly 750 million 1- and 2-day lanes, Estes
offers a complete range of LTL solutions and gives
you the flexibility to ship to nearly any destination.
But our reliable service wouldn’t be what it is today
without our local customer care. With hundreds of
terminals across the country, you’re never far from
connecting with a real person and dealing directly
with our experts.
GLOBAL
TIME CRITICAL
Whether you’re crossing borders or crossing oceans,
We’re proud to offer one of the largest next-day
our worldwide and offshore shipping connects you
networks in the nation, all backed by our experienced
with your customers wherever they are. Estes’
customer care team. No matter where your time-
streamlined global solutions bring the world within
sensitive shipments are headed, you can rely on
reach—and with service features like bilingual
Estes for industry-leading success rates, personal
customer support, we make it easy to ship
service and on-time, as-promised delivery.
internationally with confidence.
VOLUME & TRUCKLOAD
CUSTOM SOLUTIONS
Our discounted volume and truckload rates help you
No two supply chains are alike. From top to bottom,
generate real savings with larger shipments, even
it takes shipping solutions tailored to your specific
during peak shipping periods. With a single point of
needs to keep everything on track. That’s why our
contact, you can take advantage of our extensive fleet
experts are always ready to help you design and
to get the capacity you need at the right price.
manage your logistics—whether you’re looking for a
better way to connect one link of your supply chain or
you’re searching for a complete turnkey solution.
LTL SERVICES
Reliable regional shipping meets personalized customer care
We know today’s shippers have more options than ever when it comes to LTL service. It takes an unparalleled
commitment to customer care to rise above the rest—and that’s exactly what makes Estes a consistent leader
in the category. As a privately held company, we have the flexibility to quickly adapt in today’s fast-paced
business environment. So no matter how or where you need to ship, there’s an Estes representative ready
to help you make it happen. This dedication to solutions and service is the way we’ve done business for
decades—and it’s how we deliver reliable, responsive regional shipping every day.
•Local customer care representatives at
every terminal
•Regional services throughout the U.S. with
nearly 750 million 1- and 2-day lanes
•National service providing timely, cost-effective
long-haul service options from coast to coast
•Reliable international and offshore service for
thousands of shipping destinations worldwide
•Direct coverage of all 50 states, including
Alaska and Hawaii
•Strategic processes that minimize handling
•More than 80 years of transportation expertise
•Superior, award-winning safety record
•Competitive pricing
WE’RE PUTTING A LOCAL FACE
ON WORLD-CLASS SERVICE.
You don’t have to go far to experience what sets Estes
apart from all the rest. With more than 200 terminals
around the country, there’s always a local team of
customer care specialists ready to assist you with
your shipping needs. It’s a critical part of our mission
to serve you better—and it’s one more reason that
shippers across America turn to Estes to get
the job done.
TIME CRITICAL SERVICES
The smart way to ship virtually anywhere, anytime
When your shipment calls for guaranteed or expedited delivery, you need an experienced carrier who knows
what it takes to provide reliable, timely service in the air and on the ground. But getting it there by the
deadline is only part of the picture. That’s why Estes works with you to create personalized time-critical
solutions, giving you the flexibility to ship how, when and where you need to.
Guaranteed
•Standard transit time delivery options guaranteed
by 5 p.m., noon or 10 a.m., with customized
service available
•Rapid-response scheduling and price quotes
•White-glove service available with
guaranteed shipping
•Nonstop shipment monitoring and tracking
•Delivery confirmation via phone, fax or email
•More than 30 types of guaranteed
service options
Expedited
Time/Date-Definite
•24/7/365 access to our team of
expedited specialists
•Custom solutions to fit any time/date-definite
request beyond standard guarantees
•In-transit upgrades available when shipping
deadlines become more urgent
•Timed and staged product rollouts
•One of the industry’s highest success rates
for on-time, as-promised delivery
•Worldwide access to flexible expedited
solutions, including air and ground
•Special equipment
•Worldwide access, including both domestic
and international freight forwarding
VOLUME & TRUCKLOAD SERVICES
The capacity and service you need—on demand
With multiple delivery options, a nationwide fleet and a dedicated team of experts trained to ensure your
freight gets the special treatment it requires, Estes’ cost-effective volume and truckload services are ideal
for larger shipments or additional capacity during peak periods. Our service portfolio also gives you access
to top-tier brokerage services, featuring hundreds of qualified carriers across North America and beyond.
No matter what your shipping challenge may be, Estes has the capacity and resources to provide you with
the most efficient solution possible.
Volume LTL
Dedicated Truckload
•Reliable, asset-based options
•Direct lanes
•Cost based on trailer space used
•Large, dependable fleet
•Extensive fleet available year-round
•Strategically located terminals to support
extensive service areas
Truckload
•Multiple-load capacity on a daily basis
•Lower costs-per-pound than LTL
•Minimized handling
•Backhaul lane opportunities for extra
savings to truckload customers
Truckload Brokerage
•Single point of contact through Estes
•Van, flatbed, dray, intermodal available
•Carriers rigorously qualified for safety,
reliability and financial stability
•Extreme flexibility of brokerage with Estes
assets as a backup
WE’RE DEDICATED TO
SAFETY. EVERY TURN.
EVERY MILE.
At Estes, we’re committed
to delivering freight
securely—whether it’s
hiring safe, qualified
drivers or rolling out
our new state-ofthe-art onboard
tracking systems.
GLOBAL SERVICES
Land, sea and air solutions that bring the world to your doorstep
Beyond our borders, Estes gives you virtually unlimited options in the air, over the sea and throughout
the continent with our subsidiary Estes Forwarding Worldwide (EFW). Facing a critical deadline?
Take advantage of our Next-Flight-Out service. Shipping full container loads to Europe? Estes offers
ocean transportation and brokerage with a single call and a single invoice. Heading across the border?
Our experts make it seamless with document preparation, bilingual support and more. From origin to
destination, Estes’ global solutions are your ticket to streamlined international shipping.
Airfreight
•Extensive air solutions including next flight out,
chartered flights and on-board couriers
•TSA-certified indirect carrier (EFW)
•All airfreight services backed by necessary
certifications and affiliations
Ocean
•Both full container load (FCL) and less-than container load (LCL) shipment options available
•Fully licensed U.S. Customs Broker (EFW)
•Frequent, reliable sailings to and from
destinations around the globe
International
Consolidation/Deconsolidation
•Lowers costs and speeds up delivery of
international freight
•Value-added services include labeling, ticketing,
sorting and segregating, temporary storage,
quality inspections and more
Customs Brokerage
•Licensed by U.S. Customs and Border Protection
•Experts guide you through the sequence of customs
formalities to ensure your shipment is on track
and on time
•Services include document preparation, import
customs clearance, cross-border clearance,
remote filing, importer security filing (10+2 rule),
other government agency (OGA) filings, in-bond
preparation, global reporting and more
International Freight Forwarding
•Agent for transshipping freight to or from foreign
countries via a variety of modes
•Estes handles clearing freight through customs
•Includes full document preparation and
other arrangements
CUSTOM SOLUTIONS
The flexibility and expertise to start from square one
As priorities change and markets shift, managing your supply chain can seem like a tall order. Staying ahead of
the curve is about being flexible, and that’s exactly what makes Estes’ custom solutions so valuable to today’s
shippers. We start from the ground up: developing an efficient design for your transportation systems, getting
your products to market quickly and in good condition, and reducing your risk exposure with dedicated
equipment and personnel. Whatever it takes to keep your business flowing, Estes has the resources
and extensive network to put your personalized plan into action.
Supply Chain Management Services
Domestic Freight Forwarding
•Design, management and product-to market services
•Virtually limitless shipping and storage services
•Customized services to fit specific needs
•Constant monitoring and a full range of
time-definite and delivery-specific options
Design and Management Services
Special Services
•Complete logistics management and
implementation for B2B and B2C supply chains
•Crating and packaging
•Final-mile delivery services available for
custom needs
•Exhibit services
Product-to-Market Services
•Consolidation and distribution
•Pool distribution
•Product rollout
•Reverse logistics
•Custom and dedicated delivery
•Government
•Hazmat and special permits
•Household moving (Estes SureMove)
•Leasing
•Two-person or multiple-person
•Pick and pack
•Prohibitive freight
•Quality inspections
•Residential delivery
•Security/escort services,
armed or unarmed
•Sort and segregate
•Special equipment
•Temporary storage
•Ticketing/labeling
•And more!
WITH MY ESTES,
IT’S TRULY YOUR ESTES.
We understand how important it is to have the
most accurate, up-to-the-minute information
at your fingertips. That’s why we created My
Estes, a one-stop online portal just for you.
Whether you’re getting a customized rate
quote, tracking the progress of a shipment,
sending documents or scheduling a pickup,
My Estes gives you the power to do more
than ever with just a few clicks. Log on
today and see how we’re keeping you
connected to your shipments
like never before.
A WORLD OF SERVICE—
AND ONE NAME THAT GETS YOU THERE.
From LTL to custom international shipping and everything in between, Estes has built a reputation for
reliability, flexibility and service. It’s what customers around the country and around the world count on
every day when they team up with us. It’s what drives our commitment to continuous improvement.
And as a total-solutions provider, it’s what makes Estes a true leader in the industry.
To start shipping with Estes, contact a local account manager or simply call 1-866-ESTES4U (378-3748).
You can also connect with us anytime at www.estes-express.com.
Together, we remain committed
to providing a level of service
that is unsurpassed in the
transportation industry.
LTL
Global
Time Critical
Custom Solutions
Volume & Truckload
1-866-ESTES4U (378-3748) • www.estes-express.com
©2014 Estes Express Lines 03/13-0292
Service Is What Our People Deliver! ®