Connected Tennessee Final Grant Report Page|36

Transcription

Connected Tennessee Final Grant Report
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V. APPENDIX
APPENDIX 1: PROVIDERS ENGAGED BY CONNECTED TENNESSEE
PROVIDER NAME
PLATFORM
WEBSITE
Access Cable Television, Inc.
Cable
http://accesshsd.net/
Ardmore Telephone Company, Inc.
DSL
http://ardmore.net/
AT&T Mobility, LLC
Mobile Wireless
http://www.wireless.att.com
AT&T Tennessee
DSL
http://www.att.com
Athena Broadband
Fixed Wireless
http://www.athenabroadband.com
Beasley Wireless
Fixed Wireless
http://www.beasleywireless.net
Ben Lomand; Volunteer First Services, LLC
DSL, Fiber
http://www.blomand.net
Benton County Cable
Cable
http://www.bentoncountycable.net
Bledsoe Telephone Cooperative
DSL
http://www.bledsoe.net
BreezeAir.net
Fixed Wireless
http://breezeair.net/
Bristol Tennessee Essential Services
Fiber
http://www.btes.net
C Spire Wireless
Mobile Wireless
http://www.cspire.com/
Cable ONE
Cable
http://www.cableone.net/
CDE Lightband
Fiber
http://www.clarksvillede.com
Celina Cable
Cable
N/A
CenturyLink
DSL
http://www.centurylink.com
Charter Communications, Inc.
Cable
http://www.charter.com
Cogent Communications, Inc.
Fiber
http://www.cogentco.com
Comcast
Cable
http://www.comcast.com
CPWS; CPWS Broadband
Cable
http://www.cpws.com
Cricket Wireless
Mobile Wireless
http://www.leapwireless.com
Crossroads Wifi; Crossroads Tech
Fixed Wireless
http://www.crossroadswifi.com
CRU Enterprises
Fixed Wireless
http://www.crunet.com
DTC Communications
DSL, Fiber
http://www.dtccom.net/
Electronic Communication Systems
Fixed Wireless
http://ecsis.net
EPB
Fiber
http://www.epb.net
ETC
Cable
http://www.etcnow.com/
Fayetteville Public Utilities
Cable
http://www.fpu-tn.com
Frontier Communications
DSL
http://www.frontier.com
High Country Online, LLC
Fixed Wireless
http://www.highcountryonline.net
Highland Telephone Cooperative, Inc.
DSL, Fiber
http://www.highlandtel.net
Hughes Network Systems, LLC
Satellite
http://www.hughes.com/
Info-Ed, Inc.
Fixed Wireless
http://www.info-ed.com
InfoStructure Cable
Cable
http://www.click1.net
Jackson Energy Authority
Fiber
http://www.jaxenergy.com
JTM Broadband, LLC
Fixed Wireless
http://www.jtmbroadband.com/
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Lakeway Publishers, Inc.; LogOn Computer Services, Inc. Fixed Wireless
http://www.ultranetwifi.com
Level 3 Communications, LLC
Fiber
http://www.level3.com/
Loretto Communication Services, Inc.
DSL
http://www.lorettotel.com
Mediacom
Cable
http://mediacomcable.com
MegaPath Corporation
DSL
http://www.megapath.com
Monster Broadband, Inc.
Fixed Wireless
http://www2.monsterbroadband.com
Morristown Utility FiberNET
Fiber
http://www.musfiber.net
NetEase
Fixed Wireless
http://www.netease.net
North Central Telephone Cooperative
DSL, Fiber
http://www.nctc.com
Pickwick Cablevision, Inc.
Cable
http://www.pickwickcable.net
Planet Connect
Fixed Wireless
http://www.planetc.com
Pulaski Electric System
Fiber
http://www.pulaskielectric.org
QuickRelay Networks
Fixed Wireless
http://www.quickrelay.com
Ritter Communications
Skybest
Cable, DSL
Fiber
http://rittercommunications.com/
http://www.skyline.org
Skycasters
Satellite
http://www.skycasters.com
Softek, Inc.
Fixed Wireless
http://www.softek.net
Spirit Broadband
Cable
http://www.spiritbb.com
Spring City Cable
Cable
N/A
Sprint
Mobile Wireless
http://www.sprint.com
StarBand Communications
Satellite
http://starband.com/
TDS Telecom
DSL, Fiber
http://www.tdstelecom.com/
TEC
DSL, Fiber
http://www.tec.com
Tele-Page, Inc.
Fixed Wireless
http://www.telepageinc.com/
Tennessee Wireless, LLC
Fixed Wireless
http://www.tennwireless.com
Time Warner Cable
Cable
http://www.timewarnercable.com
T-Mobile
Mobile Wireless
http://www.t-mobile.com/
TNWEB, LLC
Fixed Wireless
http://www.tnweb.com
Trenton TV Cable Company
Cable
N/A
Trinity Communications, LLC
Cable
http://www.trinitycable.com
Tullahoma Utilities Board
Fiber
http://www.tub.net
TW Telecom of Tennessee, LLC
DSL, Fiber
http://www.twtelecom.com
Twin Lakes Telephone Cooperative Corporation
DSL, Fiber, Fixed Wireless
http://www.twlakes.net/
U.S. Cellular
Mobile Wireless
http://www.uscellular.com
United Communications
DSL, Fiber
http://united.net/
Verizon Wireless
ViaSat, Inc.
Vyve Broadband
Wisper, LLC
WK&T
WOW!
Mobile Wireless
Satellite
Cable
Fixed Wireless
DSL, Fiber
Cable
http://www.verizon.com
http://www.wildblue.com
http://VyveBroadband.com
http://www.gowisper.com
http://www.wk.net
http://www.wowway.com/home-map
Zito Media
Cable
http://www.zitomedia.com/
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APPENDIX 2: MY CONNECTVIEWTM INTERACTIVE MAP SCREENSHOT EXAMPLE
The following provides a screenshot of My ConnectView TM with focus on broadband service
types available in the Nashville, Tennessee area. The full map is available at
http://www.connectedtn.org/interactive-map.
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APPENDIX 3: CONNECTED TENNESSEE MAPS
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APPENDIX 4: RURAL BROADBAND EXPERIMENTS IN TENNESSEE
The following is a comprehensive list of expressions of interest filed in Tennessee:
Name of Filer
Documents
Aeneas Communications, LLC
http://apps.fcc.gov/ecfs/document/view?id=7521089107
Athena Broadband
City of Holly Springs
Blue Ridge Electric Membership Corporation
Citizens Striving to be Part of the 21st Century
Crossroads WiFi
ECSIS.NET, LLC
Erwin Utilities
ETC Communications, LLC
Fayetteville Public Utilities
Gibson Electric Membership Corporation
Hancock County
Jackson Energy Authority
John Ragan
Johnson City Power Board
Loretto Communication Services, Inc.
Meriwether Lewis Electric Cooperative
Millington Telephone Company
Morristown Utilities Commission
North Central Communications, Inc.
North Central Telephone Cooperative, Inc.
PES Energize
REV of Southern Middle Tennessee
RFC Broadband, Inc.
RTC Solutions, Inc.
Rutherford County, TN
Shelbyville-Bedford County Chamber of Commerce
SI Wireless dba Mobile Nation
Southeast TN Development District
Spring City Cable TV, Inc.
TDS Telecommunications Corp.
Tennessee Wireless, LLC
Tri-County Electric Membership Corporation
Twin Lakes Coop Corp
Union County Chamber of Commerce
Volunteer Energy Cooperative
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APPENDIX 5: ENGINEERING & TECHNICAL SERVICES FIELD VALIDATION TECHNIQUES
Introduction
Connected Nation, Inc. is a not-for-profit working across states and with the federal government to
implement the State Broadband Data and Development (SBDD) program created by the Broadband Data
Improvement Act of 2008 and funded by the American Recovery and Reinvestment Act of 2009, and is
managed by the National Telecommunications and Information Administration (NTIA) within the
Department of Commerce. One of the main components of the SBDD program is the creation of a
detailed, nationwide map of broadband coverage in order to accurately pinpoint remaining gaps in
broadband availability across the nation. Connected Nation is the largest mapping agent across the
nation supporting the SBDD program, working in Alaska, Florida, Iowa, Kansas, Michigan, Minnesota,
Nevada, Ohio, Puerto Rico, South Carolina, Tennessee, and Texas to collect, process, integrate, and
validate provider data, and map the broadband inventory across these jurisdictions.
Connected Nation’s methodology for fulfilling the charge of the SBDD program starts with first
establishing a trustworthy relationship with the dozens and sometimes hundreds of providers in each
jurisdiction. Our mapping and engineering experts work with the providers to understand what data
they have or can develop in-house describing their service territory by speed tier. Connected Nation
then processes these data through a validation process that helps ensure the accuracy of the mapping
data. This validation process is informed by, among other methods, broadband inquiries provided by
consumers and local stakeholders about the information depicted through Connected Nation’s
interactive broadband maps. This crowdsourcing approach is instrumental in helping to guide our
validation process. Where providers are unable or unwilling to participate in the program and share
data about their service territory, Connected Nation implements an estimation of their service territory
using various techniques.
This white paper provides an overview of Connected Nation’s methodology for provider outreach and
relationship management, consumer data collection, and analysis to leverage crowdsourcing data
stemming from broadband inquiries, and field validation of data volunteered by thousands of
participating broadband providers. The memorandum also describes Connected Nation’s methodology
for estimating the broadband coverage of providers who do not choose to participate in the SBDD
program and volunteer estimates of their service territory.
Provider Relationship Management
Over the past two years, Connected Nation’s Engineering & Technical Services (“ETS”) team has created
a strong rapport with broadband providers on a local and national level. The goal was to develop
trustworthy relations with thousands of providers across the jurisdictions where we are charged with
completing a broadband inventory map: Alaska, Florida, Iowa, Kansas, Michigan, Minnesota, Nevada,
Ohio, Puerto Rico, South Carolina, Tennessee, and Texas. Beginning with an initial database of several
thousand potential providers two years ago, the ETS team has contacted every known provider of
broadband services in 12 U.S. states and territories, spoken with provider executives and broadband
technicians, identified that the companies were viable providers of backhaul and residential broadband
services, and learned about each of the 1,400 viable broadband service businesses. The ETS team has
worked with providers, large and small, to understand what data they had available or could develop
within the allotted time; it has collected these data and in tandem with Connected Nation’s mapping
team of GIS technicians, validated, integrated, and ultimately mapped the service territory of
approximately 1,400 providers.
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The NITA requires two annual updates to the SBDD mapping data – one in the spring and one in the fall.
During these biannual mapping cycles, each provider is contacted at least three times by ETS team
members by e-mail or telephone. Each year, providers rely on Connected Nation’s ETS team members
as well for information about mapping updates or federal programs. While in the field, ETS team
members also meet and talk face-to-face with broadband business owners, ask questions, and learn a
variety of useful information:









What challenges do providers face in the current business environment?
Which providers are growing and which are contracting?
Which providers seek help and which have received assistance?
Which providers are reluctant to participate in special programs?
Which providers have compelling success stories that can be shared?
Who is pushing the envelope to extend broadband services in new ways and to more remote
locations?
How is new broadband deployment financed in different regions and for different platforms?
How have federal stimulus funding programs impacted the business?
Do providers find the annual RUS funds accessible and practical to manage?
Members of the ETS team regularly attend provider conferences and trade shows to stay abreast of
ever-changing regulatory and technical advances. On many occasions, the attending ETS team member
is participating as one of the defining speakers to share knowledge on broadband mapping, digital
literacy, broadband adoption and sustainability programs, and to report on real-time research analysis
conducted by Connected Nation.
Consumer Data Collection and Analysis
Broadband inquiries (“BBIs”) are submitted frequently by consumers via Connected Nation’s state-level
websites. Inquirers often seek help to identify local broadband provider options, or to learn when a
specific provider may be able to provide service at a particular location. Consumer comments also
provide information which may help validate the underlying mapping data.
To date, Connected Nation has received more than 20,000 BBIs, representing a large crowdsourcing
database of service information and consumer experiences. The primary objectives of Connected
Nation regarding these inquiries are to 1) improve the accuracy of the state maps with submitted
consumer information and follow-up field research, 2) provide broadband options to consumers through
cooperation with mapped providers and by facilitating new broadband service options, and 3) map and
analyze information from consumers about areas of unmet broadband demand and alternatives to
currently mapped services.
The process for responding to a BBI is straightforward, while the tools used by the ETS team are varied.
Tools include the state BroadbandStat maps, ArcGIS Explorer for reviewing (i) confidential provider
inventory maps, (ii) geocoded BBIs; and (iii) geocoded tower location maps, provider data submission
updates, provider websites, QuickBase, the Federal Communications Commission (“FCC”) Spectrum
Dashboard, FCC Universal Licensing System and Antenna Structure Registration databases, and a
plethora of other useful resources.
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Following completion of desktop research and a provider inventory for the BBI address, an ETS team
member speaks directly to the BBI consumer to gather more specific information, with the objective of
either: a) confirming or revising the BBI’s provider inventory, or b) gathering information about possible
broadband options near the BBI address.
While the mapping engine is designed to capture the supply of broadband services in any particular
state, the BBI process has the ability to capture demand information, and measure that demand against
the available supply. Examples of questions that may be answered by a completed BBI dataset:






Where are there concentrations of unmet demand (e.g., neighborhoods, lakeshores, school
district boundaries)?
Where are areas where consumers say price is a barrier for broadband adoption?
Which providers are most often reported as mapped, but not providing service?
How many unserved consumers are close to a wireless tower, and how many might be able to
receive wireless broadband with installation of a signal repeater?
What service platform is most requested by BBI consumers?
Which service providers are most often requested by BBI consumers?
The answers to these and other questions present opportunities to Connected Nation for identifying and
participating in broadband expansion opportunities and challenges.
Following the completion of the provider inventory with the consumer, the ETS team member can offer
the consumer location-specific options for obtaining service, such as providing contact information for
providers that the consumer was unaware were available, including satellite providers offering service
and equipment assistance in certain situations. Potentially, the BBI process can capture information
related to satellite referrals and other data points. Further, in instances where the provider inventory
indicates a mapping discrepancy, the GIS department can potentially capture information related to
census-block and road-segment reporting. Such information can yield other information, such as which
platform is more likely to be overstated due to these issues, or what percentage of the mapped
population is affected by use of these reporting blocks.
Although Connected Nation’s GIS department
could have simply created a “pin-point polygon”
around the customer’s home demonstrating no
service on the Connected Nation online
broadband mapping platform, follow-up calls to
the consumer indicated a larger potential
problem: the consumer commented on the
mapped area stating that cable modem service is
“generally unavailable for several miles on my
road.” The ETS team elected to conduct on-site
research, and the results of the field validation
effort produced a fairly noticeable mapping
refinement (the pink shading at right represents
the provider service area while the dark red line
indicates where there is no cable plant).
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Mapping discrepancies similar to the example above
are certainly to be expected in areas where
providers submit census-block data. At left, the redline polygon indicates an unserved area within the
orange-shaded service region. This discussion drives
home the importance of BBI, crowdsourcing
information and the field validation effort as a way
of resolving broadband inquiries, improving the
broadband maps, and responding more fully to
clients, the general public demanding broadband,
and other stakeholders.
Field Data Collection
Connected Nation’s ETS team has driven nearly
100,000 miles and completed thousands of on-site
validations of data submitted by the thousands of broadband providers included in Connected Nation
broadband maps. Provider field validations are performed throughout the calendar year to meet NTIA
requirements, as well as to test and confirm provider service boundaries, deployed assets, broadband
speeds, and delivery platforms. ETS team members utilize a variety of resources for validation support,
including provider coverage maps, FCC databases, and volunteered provider data submissions.
Validation locations are selected based on a broad set of criteria, and include all platform types. A
significant benefit to field work is that the ETS team gains a better understanding of the local broadband
environment while on-site and can identify previously unknown broadband providers – particularly,
fixed wireless providers. Such first-hand knowledge can be an important asset in informing future
programs.
Various tools, visual inspections, and tests provide the basis for a validation report. ETS engineers utilize
spectrum analyzers and frequency-tuned antennas, GPS devices, cameras, and mapping programs to
test, capture, and record validation information. All validation information can now be recorded directly
into Connected Nation’s QuickBase tool for geocoding, review, analysis, and reporting. Using common
laptop computer software, ETS engineers can access open broadband connections, determine the first-,
middle-, and last-mile providers for an Internet connection, and complete speed tests through
Connected Nation’s online speed test tools or through other speed-test utilities.
Visual confirmation of a provider’s presence in a community includes visiting provider offices and
network operations centers, identifying and inspecting overhead (utility pole) and underground
(pedestals and cabinets) gear labeled with provider names, seeking print-media listings and outdoor
advertisements, researching federal licenses and local franchises, and testing wireless frequencies for
transmissions and signal strengths. Validations may also include direct communication with broadband
consumers in the provider’s service area.
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Data Validation of Participating Provider
Field validations on data volunteered by broadband
providers begin weeks in advance of the field trips
as members of the ETS team work to prioritize an
area of the state for field visitation. As described
above, this process is also informed by
crowdsourcing data collected through broadband
inquiries from the general public. The next task
involves identifying all viable providers in the
defined area and determining their current level of
participation in the broadband mapping program.
Contact attempts are made to schedule on-site visits
with providers to engage active participation in the validation process and to further the relationship.
Lastly, ETS specialists will research the FCC Spectrum Dashboard to identify licensed mobile and fixed
wireless spectrum users in the area. Armed with relevant data, provider appointments and an arsenal of
test equipment (as shown below), the ETS team member sets out to determine how closely the actual
broadband environment matches the graphic depiction displayed on the Connected Nation state-level
interactive broadband map.
The video available at this link http://www.youtube.com/watch?v=tNMEQKHbDls provides an example
of a typical Connected Nation field validation performed by ETS member Dwayne Goodman in
Midlothian, a community south of Dallas, Texas.
Another typical field validation exercise was conducted on broadband data provided to Connected
Nation by a fixed wireless provider in Michigan using licensed BRS spectrum to deliver broadband
services across mostly rural areas in the upper portion of Michigan’s Lower Peninsula.
The ETS member is armed with a propagation map such as the one depicted below displaying coverage
in Alden, MI, which is 21.5 miles from the wireless provider’s transmit site west of Traverse City, MI.
Using the data submitted by the provider, the ETS team conducting this field validation calculated a
receiver threshold at the test point of approximately -81dBm using a 9dBi gain receive antenna, and an
actual field reading of -83.2dBm, as depicted in the chart on the following page.
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Occasionally, field validations uncover information
that is contrary to data submitted by a provider.
One such instance involved a Michigan
Competitive Local Exchange Carrier (CLEC) that had
provided coordinates for a remote terminal, a field
enclosure that houses DSL distribution equipment
(see picture below).
The CLEC affirmed they provided DSL services to
the surrounding community over copper owned by
the Incumbent Local Exchange Carrier (ILEC), but
from equipment owned by the CLEC.
An ETS team member drove to the listed
coordinates and located underground telephone
pedestals belonging to the ILEC, but there was no remote terminal enclosure belonging to the CLEC.
What was found at that location was a concrete pad with empty conduit. This suggests that someone
prepared for an enclosure to be installed, but no equipment is in place and no wires have been installed.
Such field validation is then used to make relevant corrections to that provider’s estimated broadband
service territory.
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Data Submission of Non-Participating Provider
In instances where providers are unable or unwilling to participate in the data collection process,
Connected Nation has developed an internal “play book” of best practices necessary for extraction of
data from a combination of field validation techniques paired with publically available data. One such
example includes Connected Nation’s estimation of San Juan Cable, LLC’s or OneLink Communications’
service territory for the cable broadband provider in the greater San Juan area in Puerto Rico. Connect
Puerto Rico, a wholly owned subsidiary of Connected Nation, is working for the Office of the Chief
Information Officer of Puerto Rico (OCIO) to implement the SBDD program across Puerto Rico.
Background: Following the protocols described in this memorandum, from September 2009 to the
present, Connected Nation’s staff, as well as staff from OCIO, have reached out to OneLink
Communications on numerous occasions to inform them about the SBDD mapping program goals and
processes and engage the company in a secure, trustworthy partnership to ensure accurate mapping of
its broadband service territory. Despite Connected Nation’s and OCIO’s best efforts, to date we have
been unable to engage OneLink Communications in meaningful discussions about its broadband service
coverage.
Identification of Provider’s Legal Name, d.b.a., and FRN: Connected Nation began building a file of
OneLink’s profile based on anecdotal information and, as time progressed, enriched the file with
information obtained through the public domain. For example, Connected Nation received information
from the Junta Reglamentadora de Telecomunicaciones de Puerto Rico (“JRT”) indicating that territory
once operated by Adelphia was the same territory now operated by OneLink. A search for a Federal
Registration Number (“FRN”) on the FCC COmmission REgistration System (“CORES”) system did not
yield results. It was later discovered that the entity of record with the JRT was, in fact, San Juan Cable,
LLC. A new search on the FCC CORES site yielded an FRN of 0013778857 and additional contact data.
Identification of Provider’s Coverage Area: Connected Nation extracted the municipality boundaries
where the company operates from OneLink’s publicly available website and used the company’s
published boundaries to create a GIS shapefile of the greatest advertised broadband package offered
across OneLink’s service area.
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These polygons were then compared against generic data supplied by OneLink during the course of
attempted communication (see comparative illustration below). The purple shaded area is Connected
Nation’s coverage polygon extracted from OneLink’s website and the red outlines illustrate the
franchisee boundaries submitted by OneLink.
Using this combined coverage polygon as the basis for further investigation, Connected Nation set out
on an exploratory “drive test” to determine where cable plant existed and estimate where cable modem
likely existed in the greater San Juan area. During the period of February 7 - 11, 2011, Connected Nation
deployed five ETS members (all highly trained former telecommunications operators) to conduct a
thorough analysis of OneLink’s “alleged” coverage area.
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At the conclusion of this week-long exercise, Connected
Nation had driven through several hundred miles of the
OneLink franchise area, located above-ground and
underground plant (consisting of both fiber and coaxial
cable), visited with and surveyed numerous local residents
inquiring about their broadband service, obtained
collateral material from OneLink’s local offices (to
determine maximum advertised connection speeds), and
created a polygon that illustrates the identified and likely
coverage area of OneLink.
The image below shows the results of the validation
efforts in terms of the revisions made to the advertised
cable broadband availability in the greater San Juan area.
Polygons in red, demonstrate areas where Connected Nation reasonably believes broadband “gaps”
exist in OneLink’s franchise area. Connected Nation submitted the purple-shaded areas, along with full
attributes, as the estimate of OneLink’s broadband service territory to the NTIA in the Puerto Rico SBDD
broadband data submission of April 1, 2011.
Validation Achievements
In-field validations have proven to be the most reliable verification method of local broadband
landscapes across jurisdictions mapped by Connected Nation. No other methodology can ascertain
deployed asset coordinates, wireless broadband frequency and signal strength attributes, and physical
plant locations as accurately as being there in person. The Connected Nation ETS team has discovered
cable broadband services where they were not reported to exist, no cable broadband where it was
reported to exist, missing DSL equipment, and wireless broadband towers at locations other than
reported, which directly affects signal coverage area. All of this information is used to revise, refine, and
reconfirm the mapping database that ultimately feeds the National Broadband Map.
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Additionally, many fixed wireless providers operate “below the radar,” meaning they are not a member
of any association, and typically do not advertise their services, but they still offer a viable service with
broadband speeds often exceeding those of DSL providers. The only dependable process to certify there
is no fixed wireless broadband coverage in a given area is to conduct a frequency analysis with a
spectrum analyzer across all available frequencies.
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APPENDIX 6: RESIDENTIAL SURVEY METHODOLOGY
Connected Tennessee estimated broadband adoption and barriers to adoption through a series of
random digit dial telephone surveys conducted from 2010 through 2014. The samples for each
residential survey, as well as the margins of error, are as follows:
Year
2010
2011
2012
2013
All respondents
1,213
1,201
1,202
1,206
Effective sample size (post-weighting)
1,194
1,074
992
919
Margin of error ( percentage point +/-)*
2.84
2.99
3.11
3.23
Rural respondents
373
401
402
475
Effective sample size (post-weighting)
373
353
298
342
Margin of error (percentage point +/-)*
5.07
4.89
5.68
5.3
*Margins of error reported at the 95% CI, based on the post-weighting effective sample size
2014
1,009
664
3.8
303
192
7.07
The statewide and rural broadband adoption estimates for 2014 are the result of a random digit dial
telephone survey of 1,009 adults in Tennessee between September 16 and November 3, 2014. Of the
1,009 respondents randomly contacted statewide, 200 were called on their cellular phones and 809
were contacted via landline telephone. Once the respondent agreed to participate, surveys took
approximately ten minutes to complete.
To ensure that each sample was representative of the state's adult population for each survey,
Connected Tennessee set quotas by age, gender, and county of residence, then weighted the results to
coincide with the most recent United States Census population estimates for each year. As with any
survey, question wording and the practical challenges of data collection may have introduced an
element of error or bias that is not reflected in the reported margins of error.
Connected Tennessee applied rim weighting to correct for minor variations and to ensure that the
samples matched the most recent U.S. Census estimates of the state's adult population by age, gender,
and the urban/rural classification of each respondent's county of residence. For the purpose of setting
quotas and weighting, Connected Tennessee defines "rural" respondents as adults living in a county that
is not a part of a Metropolitan Statistical Area (MSA), as designated by the United States Office of
Management and Budget. Connected Tennessee defines “low-income households” as those reporting
annual household incomes less than $25,000.
Thoroughbred Research Group, located in Louisville, Kentucky, conducted the surveys in English on
behalf of Connected Tennessee. Lucidity Research, LLC, of Westminster, Maryland, provided weighting
and research consultation. Cross-tabulations were calculated using WinCross 11.0, while weighting and
regression analyses were conducted using SPSS Statistics v. 20. Starting in 2011, surveys and survey
methodologies were peer reviewed by experts in the fields of data collection and analysis. Dr. Jack
Geller from University of Tampa reviewed the results and survey methodology used in the most recent
(2014) residential survey.
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As part of the State Broadband Initiative grant program, Connected Nation, Inc. and its subsidiaries have
been surveying broadband adoption and use in eight states since 2010 using the same survey questions
and methodologies.
In any given year in any one particular state, small sample sizes among respondents in the crosstabulated portions of the state samples can result in wide variations in observed results and wide
margins of error. For this reason, Connected Tennessee employed a logistic regression model to
estimate broadband adoption and mobile adoption rates for Hispanics, African Americans, low-income
households, households with children, and adults age 65 and older from 2010-2014. Connected
Tennessee calculated these estimates based on a number of demographic factors that have historically
been studied as having impacts on home broadband adoption rates (including age, employment, race,
ethnicity, household income, the presence of children at home, education level, state of residence, and
whether the household was in a rural portion of the state), as well as a time element.
The estimated results as well as the observed results can be found in Appendix 10. The model used in
the calculation of the estimated samples can be found in Appendix 7.
Connected Tennessee conducted these residential surveys as part of the State Broadband Initiative (SBI)
grant program, funded by the National Telecommunications and Information Administration (NTIA). The
SBI grant program was created by the Broadband Data Improvement Act (BDIA), unanimously passed by
Congress in 2008 and funded by the American Recovery and Reinvestment Act (ARRA) in 2009.
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APPENDIX 7: LOGISTIC REGRESSION MODEL FOR HOME BROADBAND ADOPTION
Data
Data were collected through random digit dial surveys of adults in eight states: Iowa, Michigan,
Minnesota, Nevada, Ohio, South Carolina, Tennessee, and Texas. The dataset includes 46,613 cases from
Connected Nation’s 2010-2014 Residential Technology Assessments in those eight states.
This dataset has a binary response dependent variable called “Broadband” which is equal to 1 if a
respondent reported that s/he subscribed to broadband at home, and 0 if the respondent said that s/he
did not subscribe to any home Internet service or only subscribed to dial-up Internet service. The
independent variables were chosen as those that have historically been studied as linked to home
broadband adoption and are as follows: sample (indicating whether a respondent was contacted by
landline or cell phone), age, employment status, educational attainment, survey year, state of
residence, presence of children at home, race/ethnicity, annual household income, and home
computer ownership.
Model Summaries
The overall test for the model gives chi-square test of 18900.762 with p-value of 0 indicates that the
model as a whole fits significantly better than a null model (a model with no independent variable);
87.5% of respondents have been accurately classified as being a home broadband adopter or not by this
model; The Hosmer and Lemeshow's goodness of fit test gives a p-value of 0.27 to reflect that this
model adequately fit the data.
Page|69
2
Model
Independent variable
Sample(ref: contacted by Landline)
Age(ref:18-34)
35-44
45-54
55-64
65 or older
Employment status (ref: employed)
Educational attainment
(ref: college degree or above)
No high school diploma
High school diploma
Some college
Year(ref: 2014)
2010
2011
2012
2013
State(ref: Texas)
Iowa
Michigan
Minnesota
Nevada
Ohio
South Carolina
Tennessee
Number of children at home
Race/ethnicity (ref: white non-Hispanic)
African Americans
Hispanics
Other races or ethnicities
Household income (ref: $75,000 or more)
Less than $25,000
$25,000 to less than $35,000
$35,000 to less than $50,000
$50,000 to less than $75,000
Computer ownership
(ref: no computer at home)
Constant
B
-.406
S.E.
.035
0.018
-0.236
-0.298
-0.74
-0.086
0.057
0.053
0.057
0.061
0.039
Wald
138.252
180.456
0.099
19.991
27.593
148.369
4.802
df
1
4
1
1
1
1
1
Sig.
Odds Ratio
.666
0
0
0.753
0
0
0
0.028
295.116
3
0
1
1
1
4
1
1
1
1
7
1
1
1
1
1
1
1
1
3
1
1
1
4
1
1
1
1
0
0
0
0
0
0
0.193
0.237
0
0.371
0.9
0.61
0.001
0.884
0.501
0.18
0
0
0
0
0.81
0
0
0
0
0
0.375
0.536
0.783
1.018
0.79
0.742
0.477
0.918
-0.98
-0.624
-0.245
0.072
0.045
0.045
-0.585
-0.501
-0.075
0.069
0.056
0.056
0.058
0.058
-0.059
0.008
0.035
0.229
0.01
-0.045
-0.09
0.121
0.066
0.066
0.068
0.068
0.066
0.066
0.067
0.031
-0.29
-0.342
0.025
0.06
0.072
0.106
-1.342
-1.025
-0.816
-0.447
0.055
0.059
0.055
0.054
185.352
195.47
30.165
263.199
109.149
78.825
1.697
1.401
28.184
0.799
0.016
0.261
11.319
0.021
0.453
1.794
14.977
41.979
23.639
22.422
0.058
658.832
589.801
299.919
218.832
68.285
4.115
0.062
4413.038
1
0
61.225
-0.68
0.047
211.602
1
0
0.507
0.557
0.606
0.927
1.071
0.943
1.008
1.035
1.258
1.01
0.956
0.914
1.129
0.748
0.711
1.026
0.261
0.359
0.442
0.639
2
B- These are values of bi in the equation of log(p/1-p)=b0+b1x1+ b2x2+ b3x3+...+bixi, where p is the probability of individuals
subscribing to home broadband service, and xi are demographical variables such as age and household income;
S.E.- These are standard errors associated with the coefficient of B;
Wald and Sig- Wald chi-square value and 2-tailed p-value are used to test the null hypothesis that the coefficient of B is 0. At
the level of 0.05, the p-value of 0.05 or less indicates that the coefficient of B is significantly different from 0;
df- Degrees of freedom for each test of B;
Odds Ratio- These are the exponentiations of B, indicating each group’s likelihood of subscribing to home broadband service
when compared to the reference group.
Page|70
APPENDIX 8: CONNECTED COMMUNITY ENGAGEMENT PROGRAM PROCESS
The Connected Community Engagement Program planning framework provides a clear path for the
sustainable acceleration of broadband access, adoption, and use.
Step 1: Engage.
Successful strategies to bridge the local digital divide and increase broadband access, adoption, and use
are predicated on broad and sustained stakeholder participation. A successful local technology planning
team should include people from multiple sectors, including:
 State and Local Government
 Public Safety
 Education (K-12, Higher Ed)
 Library
 Business & Industry
 Agriculture
 Recreation and Tourism
 Healthcare
 Community Organizations
 Technology Providers
Step 2: Assess.
The Connected planning process guides the local technology planning team through an assessment of
community technology resources, strengths, assets, needs, and gaps in order to identify and develop
strategies to address specific technology gaps and opportunities in the community. The Connected
assessment framework is separated into three distinct broadband measures: access, adoption, and use.
Each area has a maximum of 40 points. To achieve Connected certification, the community must have a
minimum of 32 points within each section and 100 out of the 120 points total overall.
Page|71
The ACCESS criteria determine whether a broadband and technology foundation exists within a
community. The measurement seeks to identify gaps in the local broadband ecosystem, such as last and
middle mile issues, cost barriers, and competition needs. Access scores are determined by evaluating:

Broadband Availability – is measured by analyzing provider availability of at least 3 Mbps
download and 768 Kbps upload broadband service gathered by Connected Nation’s broadband
mapping program. In communities that may have broadband data missing, community teams
were able to improve the quality of data to ensure all providers are included.

Broadband Speed – is measured by analyzing the speed tiers available within a community.
Connected Nation will analyze broadband data submitted through its broadband mapping
program. Specifically, Connected Nation will break down the coverage by the highest speed tier
with at least 75% of households covered. In communities that may have broadband data
missing, community teams were able to improve the quality of data to ensure all providers are
included.

Broadband Competition – is measured by analyzing the number of broadband providers
available in a particular community and the percentage of that community’s residents with
more than one broadband provider available. Connected Nation performed this analysis by
reviewing the data collected through the broadband mapping program. In communities that
may have broadband data missing, community teams were able to improve the quality of data
to ensure all providers are included.

Middle Mile Access – is measured based on a community’s availability to fiber. Three aspects of
availability exist: proximity to fiber middle mile points of presence (POPs), number of fiber
middle mile providers available, and available bandwidth. Data was collected by the community
in coordination with Connected Nation.

Mobile Broadband Availability – is measured by analyzing provider availability of mobile
broadband service gathered by Connected Nation’s broadband mapping program. In
communities that may have mobile broadband data missing, community teams were able to
improve the quality of data to ensure all providers are included.
The ADOPTION component seeks to ensure that all local residents have access to and the ability to use
broadband. Broadband adoption scores are comprised of:

Digital Literacy – is measured by first identifying all digital literacy programs in the community.
Once the programs are determined, a calculation of program graduates will be made on a per
capita basis. A digital literacy program includes any digital literacy course offered for free or at
very low cost through a library, seniors center, community college, K-12 school, or other group
serving the local community. A graduate is a person who has completed the curriculum offered
by any organization within the community. The duration of individual courses may vary.

Public Computer Centers – is measured based on the number of hours computers are available
each week per 1,000 low-income residents. Available computer hours is calculated by taking the
overall number of computers multiplied by the number of hours open to a community during
the course of the week.
Page|72

Broadband Awareness – is measured based on the percentage of the population reached. All
community broadband awareness programs are first identified, and then each program’s
community reach is compiled and combined with other campaigns.

Vulnerable Population Focus – A community tallies each program or ability within the
community to encourage technology adoption among vulnerable groups. Methods of focusing
on vulnerable groups may vary, but explicitly encourage technology use among vulnerable
groups. Example opportunities include offering online GED classes, English as a Second Language
(ESL) classes, video-based applications for the deaf, homework assistance for students, and jobfinding assistance. Communities receive points for each group on which they focus. Groups may
vary by community, but include low-income, minority, senior, children, etc.
The USE measurement seeks to realize the value of broadband on the community. As defined by the
National Broadband Plan, meaningful use of broadband benefits individuals, organizations, and
communities through economic, education, government, and healthcare opportunities. Use scores are
comprised of:

Economic Opportunity – A community receives one point per basic use of broadband and two
points per advanced use of broadband. Categories within economic opportunity include:
economic development, business development, tourism, and agriculture.

Education – A community receives one point per basic use of broadband and two points per
advanced use of broadband. Categories within education include K-12, higher education, and
libraries.

Government – A community receives one point per basic use of broadband and two points per
advanced use of broadband. Categories within government include general government, public
safety, energy, and the environment.

Healthcare – A community receives one point per basic use of broadband and two points per
advanced use of broadband. Entities within healthcare can include, but are not limited to,
hospitals, medical and dental clinics, health departments, nursing homes, assisted living
facilities, and pharmacies.
ACCESS
1. Broadband Availability
2. Broadband Speeds
3. Broadband Competition
4. Middle Mile Access
5. Mobile Broadband Availability
ADOPTION
6. Digital Literacy
7. Public Computer Centers
8. Broadband Awareness
9. Vulnerable Population Focus
USE
10. Economic Opportunity
11. Education
12. Government
13. Healthcare
Page|73
County Name
Greene County
Morristown
Sullivan County
Broadband
Availability
Score
Broadband
Speed Score
Broadband
Competition
Score
MiddleMile
Score
Mobile
Score
10
10
10
3
5
5
2
5
5
6
10
10
10
10
10
Total
Access
Score
31
40
40
Step 3: Plan.
Once community resources and needs are identified, the community planning team begins to identify
local priorities and policies, programs, and technical solutions that will accelerate broadband access,
adoption, and use. Connected Nation provides recommended actions based on best practices from
communities across the United States.
Step 4: Act.
The technology planning team works together to ensure that selected policies, programs, and technical
solutions are adopted, implemented, improved, and maintained. The Connected program also provides
a platform for collaboration and the sharing of best practices between communities. Connected Nation
provides communications support to raise awareness of your community’s efforts. For communities that
measurably demonstrate proficiency in broadband access, adoption, and use in the Connected
Assessment, Connected Nation offers Connected certification, a nationally recognized certification that
provides an avenue for pursuing opportunities as a recognized, technologically advanced community.
For more information about the Connected program, visit: www.connectmycommunity.org.
Case Study: Community Festival Highlights Broadband Through Gigabit Gaming
Filled with music, live entertainment, games, arts and crafts, and other fun activities, the Rivers and
Spires Festival in Clarksville, Tennessee is famous, drawing between 35,000 and 40,000 visitors to
Clarksville each April. This year, the festival will showcase a new feature: gaming stations and wifi kiosks
that allow visitors to tap directly into their gigabit network.
Clarksville provides gigabit Internet, the fastest Internet to date, which allows for movie downloads in
seconds, instantaneous page loads, and other features. Officials representing the ClarksvilleMontgomery County Economic Development Council, electricity and telecommunications provider CDE
Lightband, and others working with Connected Tennessee, are giving residents and visitors a chance to
test the network for themselves and experience firsthand what a gigabit connection really means.
The introduction of the gaming stations to the festival last April allowed 4,500 gamers to test the
network. This year, even more players will be able to join in with 80 gaming stations available
throughout the event. Experts who know the frustrations of slow network speeds while gaming will be
able to instantly recognize the difference that gigabit Internet provides. New gamers will be able to
experience the instantaneous reactions, fluid game play, quick action, and overall fun of online games
through a successful connection.
“We’re a gigabit city and we are trying to find avenues to advance what we’re doing and put out
information about it,” said Cal Wray, Executive Director of the Economic Development Council and
Community Champion for Clarksville. Clarksville began working with Connected Tennessee in the fall of
Page|74
2014 and is now near achieving Connected community certification. Economic development, education,
and tourism were all high-focus priorities on their action plan toward achieving certification.
Wifi kiosks in the downtown area will also be available during the festival, allowing visitors to use the
Internet and explore the town online, while also testing one aspect of the Technology Action Plan.
“Visitors can interact with it to get information; see restaurants, events, historic sites, and things to do in
the area. This provides more functionality and a better way to promote what’s going on, but also while
you’re there you’ll have wifi access,” explained Christy Batts, Broadband Division Manager for CDE
Lightband. CDE Lightband provides access to the fiber network which supports the gigabit connection
and works with the city to provide the gaming platforms and wifi kiosks that highlight the capabilities.
The kiosks will provide a 100 ft. radius of wifi access, as well as information about the city’s history,
upcoming events, and services. The kiosks at the Rivers and Spires Festival will be the first tests in a plan
to potentially cover the downtown area in wifi.
The Rivers and Spires Festival is held April 16-18. With new technology available, the event is sure to
bring even more fun and exciting opportunities to Clarksville.
Page|75
APPENDIX 9: FCC BROADBAND AVAILABILITY, 2015 FCC BROADBAND PROGRAM PROGRESS REPORT
Fixed Broadband Availability
2015 FCC Broadband Progress Report
State/Territory
United States
Alabama
Alaska
American Samoa
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Guam
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
3 Mbps Download/
768 Kbps Upload
96%
87%
87%
74%
96%
87%
99%
98%
99%
98%
99%
97%
93%
99%
97%
96%
99%
96%
94%
95%
88%
88%
91%
98%
99%
98%
96%
81%
93%
86%
99%
99%
94%
99%
92%
25 Mbps Download/
3 Mbps Upload
83%
65%
62%
0%
83%
41%
93%
82%
99%
97%
98%
93%
86%
0%
96%
50%
95%
86%
75%
73%
60%
71%
78%
93%
96%
87%
87%
60%
71%
13%
73%
94%
83%
98%
70%
Page|76
New York
North Carolina
North Dakota
Northern Mariana Islands
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
U.S. Virgin Islands
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
98%
93%
95%
62%
97%
93%
98%
98%
73%
100%
93%
90%
92%
97%
57%
99%
78%
93%
98%
85%
95%
90%
97%
86%
85%
0%
83%
51%
93%
87%
39%
99%
77%
81%
82%
62%
55%
95%
20%
79%
96%
44%
83%
70%
Page|77
APPENDIX 10: RESEARCH REPORTS
Connected Tennessee 2010-2014 Residential Technology Assessment Survey Trends (first 18 pages)
Connected Tennessee Annual Technology Assessment which covers 2010-2014 (next 61 pages)
Page|78
CONNECTED TENNESSEE 2010-2014 RESIDENTIAL TECHNOLOGY ASSESSMENT SURVEY TRENDS
2010
2011
Statewide
2012
1,013
77%
23%
<1%
1,007
77%
23%
0%
1,002
82%
18%
0%
995
81%
19%
<1%
809
78%
22%
0%
*
*
*
*
194
42%
57%
1%
200
34%
65%
1%
211
45%
55%
0%
200
34%
66%
0%
DOES YOUR HOUSEHOLD HAVE A COMPUTER?
Base: All Respondents Surveyed
Unweighted Sample Size (n=)
Yes
No
Don't know/refused
1,213
75%
25%
0%
1,201
79%
21%
<1%
1,202
79%
21%
0%
1,206
81%
18%
<1%
1,009
79%
20%
<1%
WHAT TYPE OF COMPUTER DO YOU HAVE AT HOME?
Base: Households With Computers
Desktop computer
Laptop computer
A tablet computer, such as an iPad
Don't know/refused
900
81%
52%
0%
<1%
936
70%
65%
10%
1%
959
66%
67%
24%
<1%
982
65%
69%
31%
1%
763
60%
71%
34%
1%
DO YOU HAVE A CELLULAR PHONE?
Base: Respondents Contacted Via Landline
Yes
No
Don't know/refused
DOES YOUR HOUSEHOLD ALSO HAVE A LAND LINE TELEPHONE CONNECTION?
Base: Respondents Contacted Via Cell Phone
Yes
No
Don't know/refused
* Not asked in Tennessee in 2010.
Page 1 of 18
2013
2014
2010
2011
Statewide
2012
DO YOU SUBSCRIBE TO THE INTERNET AT HOME?
Yes
No
Don't know/refused
1,213
70%
30%
<1%
1,201
72%
27%
<1%
1,202
75%
25%
<1%
1,206
78%
22%
<1%
1,009
76%
24%
<1%
DO YOU USE THE INTERNET FROM ANY LOCATIONS OUTSIDE OF YOUR OWN HOME?
Yes
No
Don't know/refused
1,213
54%
45%
1%
1,201
51%
49%
0%
1,202
51%
48%
<1%
1,206
56%
44%
<1%
1,009
53%
46%
<1%
Page 2 of 18
2013
2014
2010
2011
Statewide
2012
AT WHAT LOCATIONS OUTSIDE OF YOUR OWN HOME DO YOU USE THE INTERNET?
Base: Respondents Who Use The Internet Away From Home
At work
At the library
At someone else's home
On cell phone or handheld device
At school
Restaurants or coffee shops
Hotels
At a community center
Airports
Through wi-fi or an aircard
At the store/while shopping
While traveling/on vacation
In the car/while driving
In a hospital or doctor's office
At a second home/cabin
At church
Other (specify)
Don't know/refused
648
57%
30%
27%
12%
11%
11%
6%
4%
3%
1%
0%
0%
0%
0%
0%
0%
2%
3%
575
54%
13%
17%
16%
8%
12%
8%
3%
3%
8%
0%
0%
0%
0%
0%
0%
<1%
4%
590
57%
14%
17%
27%
12%
18%
13%
4%
7%
12%
0%
0%
0%
0%
0%
0%
1%
4%
627
52%
11%
11%
26%
10%
20%
7%
1%
3%
14%
1%
<1%
1%
1%
0%
1%
1%
3%
476
53%
9%
10%
29%
10%
20%
6%
3%
3%
10%
1%
<1%
<1%
1%
0%
1%
1%
1%
WHICH OF THE FOLLOWING DESCRIBE THE TYPE OF INTERNET SERVICE YOU HAVE AT HOME?
Base: Respondents Who Subscribe To Home Internet Service
Dial-up service through your telephone line
Broadband or high speed Internet service
Don't know/refused
845
14%
82%
4%
858
10%
88%
3%
900
6%
91%
4%
931
4%
93%
3%
730
5%
92%
3%
Page 3 of 18
2013
2014
2010
2011
Statewide
2012
WHICH OF THE FOLLOWING DESCRIBES THE BROADBAND SERVICE YOU HAVE AT HOME?
Base: Respondents Who Subscribe To Home Broadband Service
DSL service, usually provided by a telephone company
Cable modem, usually provided by a cable TV company
Fixed wireless broadband, connecting to the Internet through an outdoor antenna
Satellite broadband
Fiber to the home
Wireless/wi-fi
Broadband over power lines through your electric company, also known as BPL
Other (specify)
None of these
Don't know/refused
690
41%
41%
7%
5%
3%
2%
0%
0%
1%
5%
754
36%
48%
5%
5%
6%
2%
3%
0%
<1%
3%
813
31%
46%
6%
6%
10%
4%
4%
<1%
1%
7%
851
33%
52%
3%
5%
7%
6%
3%
<1%
<1%
2%
664
30%
51%
2%
7%
7%
4%
4%
<1%
<1%
2%
DO YOU USE WI-FI ZONES, SOMETIMES CALLED 'HOTSPOTS' TO ACCESS THE INTERNET?
Base: Respondents Who Use Internet Outside Of Their Home And Own
A Laptop Or Tablet Computer
Yes
No
Don't know/refused
332
54%
45%
1%
376
66%
34%
<1%
425
66%
32%
2%
467
61%
38%
1%
368
68%
30%
2%
Page 4 of 18
2013
2014
AT WHAT LOCATIONS DO YOU NORMALLY USE WI-FI HOTSPOTS?
Base: Respondents Who Use Wi-Fi Hot Spots
Hotels
At work
At the library
Airports
Outdoor public zones, such as in parks
At school (a)
At the store (a)
At home (a)
At someone else's home (a)
While traveling/on vacation (a)
At church (a)
At a hospital or doctor's office (a)
In the car/while driving (a)
Other (specify)
None of these
Don't know/refused
(a) Added to list in 2013
ON YOUR LAPTOP OR TABLET COMPUTER, DO YOU SUBSCRIBE TO A MOBILE WIRELESS
SERVICE THAT ALLOWS YOU TO ACCESS THE INTERNET THROUGH A CELLULAR NETWORK?
Base: Laptop Or Tablet Computer Computer Owners
Yes
No
Don't know/refused
Page 5 of 18
2010
2011
Statewide
2012
240
58%
57%
44%
34%
33%
17%
12%
*
*
*
*
*
*
*
*
0%
9%
<1%
244
65%
76%
50%
33%
40%
28%
14%
*
*
*
*
*
*
*
*
0%
5%
2%
273
76%
67%
50%
35%
44%
35%
17%
*
*
*
*
*
*
*
*
1%
6%
0%
276
64%
17%
20%
5%
10%
10%
5%
7%
2%
5%
1%
1%
2%
4%
1%
2%
0%
5%
246
54%
14%
25%
8%
7%
8%
3%
8%
3%
4%
1%
2%
1%
1%
3%
2%
0%
3%
464
20%
78%
3%
605
20%
79%
2%
662
16%
82%
2%
697
16%
81%
3%
551
14%
84%
1%
2013
2014
WHICH OF THE FOLLOWING DESCRIBE THE WAY YOU WORK FROM HOME, WHEN YOU DO SO?
Base: Employed Adults
You work at home, often using the Internet, but typically outside of normal business hours
You work at home using an Internet connection, instead of commuting to your usual work place
You own and operate a business out of your home
Other (specify)
Don't know/refused
Page 6 of 18
2010
2011
Statewide
2012
640
23%
13%
9%
1%
2%
634
26%
18%
11%
<1%
2%
680
28%
14%
9%
2%
2%
2013
2014
638
24%
15%
10%
2%
4%
484
28%
15%
9%
3%
1%
2010
2011
Rural
2012
334
76%
24%
0%
362
74%
26%
0%
344
78%
22%
0%
410
76%
23%
<1%
266
72%
28%
0%
*
*
*
*
39
50%
50%
0%
58
29%
71%
0%
65
43%
57%
0%
37
25%
75%
0%
Yes
No
Don't know/refused
373
70%
30%
0%
401
75%
25%
<1%
402
73%
27%
0%
475
73%
26%
<1%
303
72%
27%
<1%
Desktop computer
Laptop computer
Don't know/refused
261
82%
50%
0%
<1%
292
69%
62%
7%
2%
301
62%
65%
15%
1%
360
61%
69%
25%
<1%
206
54%
73%
21%
1%
Yes
No
Don't know/refused
Yes
No
Don't know/refused
Page 7 of 18
2013
2014
2010
2011
Rural
2012
Yes
No
Don't know/refused
373
64%
36%
<1%
401
68%
31%
1%
402
66%
34%
<1%
475
69%
31%
<1%
303
63%
37%
<1%
Yes
No
Don't know/refused
373
50%
49%
1%
401
38%
62%
0%
402
47%
53%
<1%
475
52%
48%
0%
303
43%
57%
0%
Page 8 of 18
2013
2014
2010
2011
Rural
2012
At work
At the library
At school
Hotels
Airports
At church
Other (specify)
Don't know/refused
185
58%
32%
28%
14%
10%
8%
6%
4%
4%
1%
0%
0%
0%
0%
0%
0%
2%
3%
142
53%
13%
24%
3%
12%
14%
10%
1%
2%
8%
0%
0%
0%
0%
0%
0%
1%
2%
173
44%
21%
16%
12%
15%
22%
13%
6%
4%
16%
0%
0%
0%
0%
0%
0%
0%
7%
220
46%
15%
14%
11%
14%
26%
6%
1%
1%
11%
1%
0%
<1%
<1%
0%
1%
1%
0%
106
48%
7%
8%
11%
15%
20%
5%
2%
2%
5%
0%
0%
0%
<1%
0%
1%
2%
2%
Don't know/refused
237
22%
75%
4%
267
17%
81%
4%
273
7%
88%
4%
335
7%
91%
3%
187
8%
90%
3%
Page 9 of 18
2013
2014
2010
2011
Rural
2012
Satellite broadband
Wireless/wi-fi
Fiber to the home
Other (specify)
None of these
Don't know/refused
177
50%
30%
7%
7%
2%
1%
0%
0%
1%
5%
218
46%
31%
7%
8%
2%
7%
3%
0%
0%
3%
240
40%
36%
5%
10%
6%
5%
5%
0%
1%
5%
299
47%
38%
3%
8%
9%
6%
2%
0%
1%
<1%
163
41%
33%
3%
14%
4%
6%
6%
0%
1%
3%
Yes
No
Don't know/refused
86
44%
56%
0%
92
67%
33%
1%
119
65%
33%
2%
158
50%
49%
1%
85
71%
28%
1%
Page 10 of 18
2013
2014
Base: Use Wi-Fi Hotspots
Hotels
At work
Airports
At the library
At school (a)
At the store (a)
At home (a)
At church (a)
Other (specify)
None of these
Don't know/refused
Yes
No
Don't know/refused
Page 11 of 18
2010
2011
Rural
2012
54
59%
53%
52%
35%
30%
17%
7%
*
*
*
*
*
*
*
*
*
7%
2%
57
74%
48%
64%
28%
33%
29%
12%
*
*
*
*
*
*
*
*
*
2%
3%
70
74%
45%
78%
32%
43%
20%
13%
*
*
*
*
*
*
*
*
*
4%
0%
85
21%
22%
64%
3%
4%
12%
2%
3%
1%
5%
0%
1%
1%
3%
0%
3%
0%
10%
60
11%
32%
48%
3%
13%
9%
0%
1%
0%
6%
0%
4%
0%
0%
3%
0%
0%
5%
130
15%
82%
4%
177
18%
79%
3%
200
16%
83%
2%
257
12%
84%
4%
148
12%
87%
2%
2013
2014
Other (specify)
Don't know/refused
Page 12 of 18
2010
2011
Rural
2012
184
21%
11%
11%
1%
1%
190
24%
14%
12%
1%
2%
215
19%
9%
7%
<1%
3%
2013
2014
226
22%
9%
11%
3%
5%
128
14%
9%
9%
5%
2%
2010
Low-Income
2011
2012
2013
2014
241
56%
44%
0%
213
54%
46%
0%
218
63%
37%
0%
210
62%
36%
2%
198
50%
50%
0%
*
*
*
*
54
36%
61%
3%
57
22%
78%
0%
33
32%
68%
0%
32
13%
87%
0%
Yes
No
Don't know/refused
295
53%
47%
0%
267
58%
42%
0%
275
58%
42%
0%
243
53%
47%
0%
230
56%
43%
1%
Desktop computer
Laptop computer
Don't know/refused
153
75%
43%
0%
0%
151
70%
51%
4%
1%
158
60%
51%
4%
<1%
131
63%
54%
17%
1%
110
57%
54%
6%
2%
Yes
No
Don't know/refused
Yes
No
Don't know/refused
Page 13 of 18
2010
Low-Income
2011
2012
2013
Yes
No
Don't know/refused
295
47%
53%
<1%
267
49%
51%
<1%
275
50%
49%
<1%
243
51%
49%
0%
230
52%
48%
0%
Yes
No
Don't know/refused
295
44%
54%
2%
267
37%
63%
0%
275
30%
69%
1%
243
34%
65%
1%
230
33%
67%
0%
Page 14 of 18
2014
2010
Low-Income
2011
2012
2013
At the library
At work
At school
Hotels
Airports
At church
Other (specify)
Don't know/refused
129
46%
42%
21%
14%
7%
5%
4%
1%
0%
0%
0%
0%
0%
0%
0%
0%
2%
4%
87
38%
38%
25%
8%
9%
11%
0%
0%
0%
7%
0%
0%
0%
0%
0%
0%
1%
7%
73
39%
28%
30%
25%
15%
16%
4%
5%
2%
10%
0%
0%
0%
0%
0%
0%
1%
8%
62
32%
34%
16%
4%
9%
28%
0%
1%
1%
18%
0%
0%
0%
0%
0%
1%
2%
4%
52
17%
12%
32%
7%
29%
30%
5%
2%
1%
14%
0%
0%
0%
0%
0%
0%
<1%
2%
Don't know/refused
137
23%
74%
4%
123
21%
78%
4%
137
9%
85%
6%
118
7%
86%
7%
98
6%
91%
3%
Page 15 of 18
2014
2010
Low-Income
2011
2012
2013
Fiber to the home
Satellite broadband
Wireless/wi-fi
Other (specify)
None of these
Don't know/refused
101
42%
31%
11%
5%
5%
1%
0%
0%
2%
8%
96
47%
34%
5%
3%
9%
3%
0%
0%
1%
7%
115
39%
31%
5%
6%
6%
6%
7%
1%
1%
8%
101
45%
45%
5%
2%
4%
4%
2%
0%
0%
1%
85
54%
22%
3%
8%
7%
6%
7%
2%
0%
2%
Yes
No
Don't know/refused
37
59%
41%
0%
31
56%
44%
0%
27
n/a
n/a
n/a
26
n/a
n/a
n/a
23
n/a
n/a
n/a
Page 16 of 18
2014
2010
Base: Use Wi-Fi Hotspots
At the library
Hotels
At work
Airports
At school (a)
At the store (a)
At home (a)
At church (a)
Other (specify)
None of these
Don't know/refused
Yes
No
Don't know/refused
Page 17 of 18
Low-Income
2011
2012
2013
2014
34
51%
46%
31%
28%
13%
12%
12%
*
*
*
*
*
*
*
*
*
9%
0%
17
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
19
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
14
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
14
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
65
13%
82%
4%
72
21%
75%
4%
75
4%
92%
4%
76
11%
78%
11%
60
17%
82%
1%
2010
Other (specify)
Don't know/refused
Low-Income households = annual household income less than $25,000
Cells marked as "n/a" are not reported due to small sample sizes
Page 18 of 18
91
12%
4%
3%
1%
1%
Low-Income
2011
2012
2013
78
9%
8%
7%
0%
3%
84
6%
14%
5%
1%
3%
57
8%
6%
0%
5%
6%
2014
52
6%
15%
6%
1%
3%
CONNECTED TENNESSEE -- 2010 RESIDENTIAL TECHNOLOGY ASSESSMENT
Statewide
Rural
Low-Income
WHEN WAS THE LAST TIME YOU PURCHASED A HOME COMPUTER?
Within the past 12 months
Between one and two years ago
Between three and four years ago
More than four years ago
Don't know/refused
900
30%
23%
21%
22%
4%
261
28%
23%
21%
25%
3%
153
25%
20%
24%
22%
9%
WHY DON'T YOU HAVE A COMPUTER AT HOME?
Base: Households Without Computers
You don't need a computer
Too expensive
You use a computer at a different location
Computers are too complicated/don't know how to use one
Any other reason?
Don't know/refused
313
71%
27%
9%
2%
1%
<1%
112
73%
30%
7%
2%
2%
0%
142
70%
33%
8%
2%
1%
1%
TO THE BEST OF YOUR KNOWLEDGE, IS BROADBAND OR HIGH SPEED INTERNET SERVICE AVAILABLE IN THE
AREA WHERE YOU LIVE?
Base: Households That Do Not Subscribe To Home Internet Service
Yes
No
Don't know/refused
368
64%
11%
24%
136
62%
15%
23%
158
70%
13%
17%
Page 1 of 61
Statewide
Rural
Low-Income
WHAT DO YOU PAY EACH MONTH FOR YOUR INTERNET SERVICE?
Base: Households That Subscribe To Home Internet Service
Less than $10
Between $10 and $19
Between $20 and $29
Between $30 and $39
Between $40 and $49
$50 or more
Don't know/refused
845
3%
6%
20%
21%
13%
18%
18%
237
3%
9%
22%
18%
11%
19%
19%
137
5%
8%
24%
22%
13%
14%
15%
WHAT IS THE NAME OF THE COMPANY THAT PROVIDES YOUR INTERNET ACCESS?
AT&T
Comcast
Charter
Bellsouth
Local Electric Cooperative
Embarq
Century Tel
Other (specify)
Don't know/Refused
845
24%
24%
13%
5%
5%
2%
1%
22%
5%
237
20%
7%
13%
5%
13%
2%
1%
35%
6%
137
19%
22%
18%
4%
6%
2%
1%
24%
5%
Page 2 of 61
Statewide
Rural
Low-Income
WHEN DID YOU FIRST BEGIN SUBSCRIBING TO BROADBAND SERVICE?
Base: Broadband Access At Home
Within the last six months
Between 7 and 12 months ago
Within the last two years
Within the last three years
Within the last four years
Within the last five years
More than five years ago
Don't know/refused
690
9%
11%
23%
13%
10%
8%
23%
2%
177
14%
11%
27%
12%
11%
5%
18%
2%
101
21%
22%
20%
11%
5%
5%
15%
0%
WHICH OF THE FOLLOWING CONTRIBUTED TO YOUR DECISION TO SUBSCRIBE TO BROADBAND SERVICE?
Base: Households That Subscribe To Home Broadband Service
Dial-up was too slow
You realized broadband was worth the extra money
The cost of broadband became affordable
You got a computer in your home
You learned that broadband became available in your area
You needed to conduct business online
You heard about the benefits of broadband in the news or through your community
A friend or family member convinced you to subscribe
Other
Don't know/refused
690
65%
35%
32%
29%
28%
26%
19%
14%
1%
2%
177
65%
36%
34%
32%
33%
21%
23%
13%
1%
1%
101
49%
29%
27%
30%
26%
18%
18%
25%
3%
3%
Page 3 of 61
Statewide
Rural
Low-Income
OVERALL, HOW SATISFIED ARE YOU WITH YOUR BROADBAND SERVICE? ARE YOU...
Very satisfied
Somewhat satisfied
Not satisfied
Don't know/refused
690
77%
20%
2%
0%
177
76%
20%
4%
0%
101
71%
24%
5%
0%
TO THE BEST OF YOUR KNOWLEDGE, HOW MANY BROADBAND PROVIDERS DO YOU HAVE TO CHOOSE FROM,
IN YOUR AREA?
One
Two
Three
Four
Five or more
Don't know/refused
690
20%
27%
24%
8%
6%
16%
177
29%
27%
20%
4%
4%
17%
101
24%
25%
13%
8%
6%
24%
TO THE BEST OF YOUR KNOWLEDGE, WHAT IS THE APPROXIMATE DOWNLOAD SPEED PROVIDED BY YOUR
INTERNET SERVICE PROVIDER?
Less than 768 kilobits per second
About 768 kilobits per second
About 1.5 megabits per second
Over 10.0 megabits per second
Don't know/remember
690
3%
6%
7%
8%
8%
5%
5%
58%
177
3%
6%
10%
10%
7%
4%
3%
56%
101
5%
7%
10%
9%
5%
7%
5%
51%
Page 4 of 61
Statewide
Rural
Low-Income
TO WHAT EXTENT WOULD YOU SAY THE ACTUAL SPEEDS YOU RECEIVE COMPARE TO THE SPEEDS
ADVERTISED BY THE INTERNET PROVIDER YOU USE?
WOULD YOU SAY THE ACTUAL SPEED YOU RECEIVE ARE…
Less than or slower than what is advertised
About the same as what is advertised
Faster than advertised
Don't know/remember
690
23%
67%
4%
6%
177
21%
68%
6%
5%
101
31%
60%
4%
4%
IS BROADBAND SERVICE AVAILABLE IN THE AREA WHERE YOU LIVE?
Base: Households That Subscribe To Dial-Up Service
Or Do Not Know What Type Of Internet Service They Have
Yes
No
Don't know/refused
155
42%
35%
23%
60
32%
48%
20%
36
49%
37%
14%
WHY DON'T YOU SUBSCRIBE TO BROADBAND INTERNET SERVICE?
Base: Households With Dial-Up Service Who Say Broadband Is Available
You don't need broadband
Broadband is too expensive
The broadband service offered where you live is not fast enough to be worthwhile
You can get broadband access somewhere else
Another reason
Don't know/refused
63
40%
38%
6%
6%
4%
18%
19
n/a
n/a
n/a
n/a
n/a
n/a
17
n/a
n/a
n/a
n/a
n/a
n/a
WOULD YOU SIGN UP FOR BROADBAND SERVICE IF IT WERE AVAILABLE IN YOUR AREA?
Base: Using Dial-Up Internet Service At Home And Broadband Is Not Available
Yes
No
Don't know/refused
92
49%
35%
17%
41
51%
34%
14%
19
n/a
n/a
n/a
Page 5 of 61
Statewide
Rural
Low-Income
WHY WOULDN'T YOU SUBSCRIBE TO BROADBAND INTERNET SERVICE?
Base: Households With Dial-Up Service Who Say Broadband Is Not Available
You don't need broadband
Broadband is too expensive
You can get broadband access somewhere else
Don't know anything about it
Another reason?
Don't know/refused
47
49%
24%
6%
4%
6%
13%
20
n/a
n/a
n/a
n/a
n/a
n/a
9
n/a
n/a
n/a
n/a
n/a
n/a
DO YOU ACCESS THE INTERNET THROUGH A CELLULAR PHONE OR OTHER MOBILE DEVICE?
Base: All Adults Who Use The Internet
Yes
No
Don't know/refused
993
28%
71%
1%
296
21%
79%
0%
198
21%
79%
0%
WHICH OF THE FOLLOWING TYPES OF INFORMATION DO YOU USE THE INTERNET TO LOOK FOR ONLINE?
Product or service information
Health or medical information
Information about events in your community
Information about government services or policies
Research for schoolwork
Jobs or employment
None of the above
Don't know/refused
993
75%
70%
56%
51%
48%
46%
8%
<1%
296
73%
66%
53%
47%
50%
39%
9%
1%
198
64%
60%
39%
40%
44%
50%
11%
0%
Page 6 of 61
Statewide
Rural
Low-Income
WHICH OF THE FOLLOWING WAYS OF COMMUNICATING WITH OTHERS DO YOU USE?
e-mail
Through a profile on a social or professional networking site such as Facebook, MySpace, or LinkedIn
Instant messages
Posting content to a website
Posting content to a blog
Chatting in chat rooms
Posting content to a microblog such as Twitter
None of the above
Don't know/refused
993
83%
52%
34%
23%
12%
10%
9%
11%
<1%
296
79%
48%
33%
22%
11%
11%
8%
15%
<1%
198
71%
50%
34%
21%
11%
11%
12%
20%
0%
DO YOU MAKE OR RECEIVE HOME TELEPHONE CALLS THROUGH YOUR INTERNET CONNECTION?
Yes
No
Don't know/refused
690
14%
85%
1%
177
11%
88%
1%
101
16%
83%
1%
Page 7 of 61
Statewide
Rural
Low-Income
WHICH OF THE FOLLOWING TYPES OF INDIVIDUALS OR ORGANIZATIONS DO YOU INTERACT WITH ONLINE, BY
VISITING A WEBSITE OR COMMUNICATING ONLINE TO OBTAIN INFORMATION?
Friends or family
Companies with whom you do business
People with whom you work
State government
Your health insurance company
Teachers for yourself or someone else
Doctors or other healthcare professionals
Your local government
Elected officials or candidates
None of the above
Don't know/refused
993
79%
49%
46%
37%
35%
34%
32%
27%
21%
11%
1%
296
74%
46%
38%
35%
30%
28%
28%
22%
18%
13%
1%
198
69%
29%
24%
31%
17%
33%
26%
19%
8%
20%
1%
WHICH OF THE FOLLOWING TYPES OF TRANSACTIONS HAVE YOU COMPLETED ONLINE?
Purchasing a product or service online
Paying bills
Online banking
Booking travel arrangements
Online transactions with government (such as e-filing for taxes)
Selling a product or service online
Buying, selling, or trading investments
None of the above
Don't know/refused
993
69%
55%
54%
52%
37%
26%
18%
18%
<1%
296
65%
46%
45%
44%
26%
26%
18%
20%
<1%
198
51%
36%
35%
27%
21%
15%
9%
31%
<1%
Page 8 of 61
WHICH OF THE FOLLOWING ACTIVITIES DO YOU CONDUCT ONLINE?
Using a search engine
Sending or receiving photos
Reading online newspapers or other news sources
Playing games online
Downloading music
Watching videos, movies, or TV shows online
Working from home
Reading blogs
Taking online classes
None of the above
Don't know/refused
Page 9 of 61
Statewide
Rural
Low-Income
993
73%
63%
62%
48%
43%
39%
27%
26%
18%
10%
<1%
296
68%
57%
58%
50%
44%
35%
20%
24%
18%
14%
<1%
198
59%
43%
52%
52%
38%
42%
16%
19%
15%
16%
1%
Statewide
Rural
Low-Income
WHEN WAS THE LAST TIME YOU PURCHASED A HOME COMPUTER?
Within the past 12 months
Between one and two years ago
Between three and four yeas ago
More than four years ago
Don't know/refused
936
32%
26%
19%
18%
5%
292
30%
29%
20%
18%
4%
151
24%
22%
20%
24%
10%
Base: No Computer In Household
Too expensive
Computers are too complicated
Your computer is broken, and you have not had it fixed or repaired yet
Have access on cell phone
Don't know/Refused
264
49%
36%
24%
19%
12%
1%
1%
108
52%
30%
24%
13%
13%
0%
2%
116
48%
52%
28%
20%
9%
0%
1%
DO YOU USE A COMPUTER ANYPLACE OTHER THAN AT HOME?
Base: Households Without Computers
Yes
No
Don't know/refused
265
34%
66%
0%
109
24%
76%
0%
116
32%
68%
0%
Page 10 of 61
Statewide
Rural
Low-Income
HOW OFTEN, IF EVER, DO YOU GO ONLINE FROM HOME?
Every day
Several times per week
Once per week or less
Never
Don't know/refused
858
77%
14%
6%
4%
0%
267
73%
12%
9%
5%
0%
123
74%
14%
6%
6%
0%
WHEN YOU ARE AT YOUR HOME, WHICH OF THE FOLLOWING DEVICES DO YOU USE TO ACCESS THE
INTERNET?
Base: Respondents Who Use The Internet From Home
A laptop computer
A desktop computer
A cell phone
A game console, like an Xbox 360 or Nintendo Wii
A tablet computer, like an iPad
None of the above or don't know
824
61%
60%
28%
18%
10%
1%
252
59%
61%
21%
18%
6%
1%
116
48%
55%
23%
24%
4%
3%
Page 11 of 61
Statewide
Rural
Low-Income
Yes
No
Don't know/Refused
343
64%
10%
27%
134
58%
12%
31%
144
71%
5%
23%
WHAT DO YOU PAY EACH MONTH FOR YOUR INTERNET SERVICE?
Base: Internet Subscription In Home
Less than $10
Between $10 and $19
Between $20 and $29
Between $30 and $39
Between $40 and $49
Between $50 and $74
$75 or more
Don't know/refused
858
2%
5%
12%
16%
12%
18%
9%
27%
267
3%
6%
11%
18%
11%
20%
8%
22%
123
4%
5%
14%
14%
12%
15%
13%
22%
Page 12 of 61
Statewide
Rural
Low-Income
DOES YOUR INTERNET PROVIDER ALSO PROVIDE YOUR HOME WITH OTHER SERVICES, SUCH AS YOUR
TELEPHONE, CELL PHONE SERVICE, OR TELEVISION? THIS IS OFTEN CALLED 'BUNDLING.'
Yes
No
Don't know/refused
858
79%
20%
1%
267
72%
27%
1%
123
74%
26%
0%
WHAT OTHER SERVICES ARE BUNDLED WITH YOUR HOME INTERNET SERVICE?
Base: Households That Subscribe To Home Internet Service Bundled With Other Services
Home phone service (land line)
Television
Cellular phone service
Other
Don't know/refused
671
75%
61%
12%
<1%
2%
190
78%
50%
10%
0%
<1%
89
71%
60%
10%
0%
5%
WHEN DID YOU FIRST BEGIN SUBSCRIBING TO HOME BROADBAND SERVICE?
Within the last six months
Between 7 and 12 months ago
Between 1 and 2 years ago
More than 10 years ago
Don't know/refused
754
8%
7%
16%
10%
9%
9%
15%
10%
13%
2%
218
9%
12%
16%
11%
10%
9%
15%
6%
9%
3%
96
21%
9%
17%
11%
10%
6%
8%
4%
13%
1%
Page 13 of 61
WHICH OF THE FOLLOWING CONTRIBUTED TO YOUR DECISION TO SUBSCRIBE TO BROADBAND SERVICE?
Broadband became available in your area
You bought or received a computer for your home
Someone in your home needed broadband for school
Broadband services now cost less than they used to
A friend or family member convinced you
You learned about an application that required broadband
You took a class on how to use broadband
Other
Don't know/refused
Page 14 of 61
Statewide
Rural
Low-Income
754
52%
46%
40%
36%
30%
30%
28%
20%
10%
1%
<1%
<1%
4%
218
47%
54%
44%
29%
31%
33%
30%
18%
11%
1%
0%
0%
4%
96
50%
41%
51%
34%
33%
32%
24%
28%
15%
2%
0%
0%
3%
Statewide
Rural
Low-Income
WHICH ONE OF THESE IS THE MAIN REASON WHY YOU DECIDED TO SUBSCRIBE TO
HOME BROADBAND SERVICE?
Someone in your home needed broadband for school
Broadband became available in your area
You bought or received a computer for your home
Broadband services now cost less than they used to
You learned about an application that required broadband
Other
Don't know/refused
754
17%
17%
15%
14%
9%
8%
6%
6%
1%
<1%
<1%
7%
218
17%
17%
22%
8%
8%
8%
7%
6%
2%
0%
0%
5%
96
17%
23%
7%
11%
12%
16%
3%
3%
0%
0%
0%
9%
OVERALL, HOW SATISFIED ARE YOU WITH YOUR BROADBAND SERVICE? ARE YOU...
Very satisfied
Somewhat satisfied
Not satisfied
Don't know/refused
754
57%
38%
4%
1%
218
54%
40%
6%
0%
96
54%
37%
6%
2%
Page 15 of 61
Statewide
Rural
Low-Income
NOW THINKING ABOUT YOUR HOME BROADBAND SERVICE, HOW WOULD YOU RATE YOUR SATISFACTION
WITH... YOUR AVERAGE DOWNLOAD SPEED?
Very Satisfied (5)
4
3
2
Not Satisfied At All (1)
Don't know/refused
754
30%
35%
20%
6%
4%
5%
218
27%
36%
19%
10%
4%
5%
96
23%
33%
19%
7%
9%
8%
WITH... YOUR AVERAGE UPLOAD SPEED?
Very Satisfied (5)
4
3
2
Don't know/refused
754
30%
36%
20%
5%
4%
6%
218
29%
31%
24%
7%
4%
5%
96
26%
36%
19%
5%
9%
5%
Page 16 of 61
WITH... YOUR VIDEO QUALITY?
Very Satisfied (5)
4
3
2
Don't know/refused
Statewide
Rural
Low-Income
754
44%
34%
13%
3%
3%
3%
218
46%
30%
14%
5%
2%
3%
96
40%
30%
17%
2%
5%
6%
754
47%
32%
13%
5%
2%
1%
218
44%
32%
13%
8%
2%
1%
96
39%
36%
14%
4%
2%
4%
WITH... THE RELIABILITY OF YOUR SERVICE, BEING ABLE TO ACCESS IT WHEN YOU WANT TO?
Very Satisfied (5)
4
3
2
Don't know/refused
Page 17 of 61
Statewide
Rural
Low-Income
WITH... YOUR PROVIDER'S CUSTOMER SERVICE?
Very Satisfied (5)
4
3
2
Don't know/refused
754
37%
29%
18%
7%
6%
4%
218
40%
25%
19%
5%
6%
6%
96
42%
22%
19%
7%
7%
3%
WITH... THE MONTHLY PRICE YOU PAY FOR YOUR CURRENT BROADBAND SERVICE?
Very Satisfied (5)
4
3
2
Don't know/refused
754
18%
28%
31%
11%
9%
4%
218
18%
27%
33%
12%
8%
2%
96
19%
27%
24%
18%
9%
3%
Page 18 of 61
WITH... THE MONTHLY PRICE YOU PAY FOR YOUR CURRENT BROADBAND SERVICE?
Very Satisfied (5)
4
3
2
Mean
Don't know/refused
Statewide
Rural
Low-Income
754
18%
28%
31%
11%
9%
3.4
4%
218
18%
27%
33%
12%
8%
3.3
2%
96
19%
27%
24%
18%
9%
3.3
3%
754
34%
29%
21%
6%
4%
7%
218
36%
27%
19%
7%
4%
7%
96
35%
22%
22%
6%
9%
7%
WITH... YOUR CONTRACT WITH YOUR CURRENT BROADBAND PROVIDER AND ITS TERMS OF SERVICE?
Very Satisfied (5)
4
3
2
Don't know/refused
Page 19 of 61
Statewide
Rural
Low-Income
TO THE BEST OF YOUR KNOWLEDGE, WHAT IS THE APPROXIMATE DOWNLOAD SPEED PROVIDED BY YOUR
INTERNET SERVICE PROVIDER?
Less than 768 kilobit per second
About 768 kilobits
About 1.5 megabits
About 3.0 megabits
About 4.0 megabits
About 6.0 megabits
About 10.0 megabits
Over 10.0 megabits per second
Don't know/remember
754
2%
3%
6%
5%
3%
5%
3%
10%
63%
218
5%
1%
8%
6%
2%
5%
2%
7%
63%
96
6%
4%
8%
3%
9%
3%
3%
11%
53%
TO WHAT EXTENT WOULD YOU SAY THE ACTUAL SPEEDS YOU RECEIVE COMPARE TO THE SPEEDS
ADVERTISED BY THE INTERNET PROVIDER YOU USE? WOULD YOU SAY THE ACTUAL SPEED YOU RECEIVE
ARE…
Less than or slower than what is advertised
About the same as what is advertised
Faster than advertised
Refused
Don't know/remember
754
29%
58%
6%
<1%
7%
218
32%
58%
4%
0%
5%
96
32%
54%
9%
0%
5%
Page 20 of 61
Statewide
Rural
Low-Income
WHICH OF THE FOLLOWING ACTIVITIES DO YOU CONDUCT USING THE INTERNET?
Communicating through e-mail or other ways of sending messages
Exploring or participating in hobbies or personal interests
Researching or purchasing goods or services
Online banking or paying bills
Searching for medical information, or communicating with healthcare professionals like doctors or insurance offices
Taking online classes or conducting research for schoolwork
Searching or applying for jobs
Interacting with government offices or elected officials
None of the above
Don't know/refused
939
86%
74%
74%
65%
63%
57%
41%
40%
29%
2%
1%
285
83%
77%
71%
59%
63%
55%
40%
34%
28%
1%
<1%
161
85%
73%
62%
48%
56%
42%
39%
53%
23%
2%
1%
Yes
No
Don't know/refused
754
17%
82%
1%
218
12%
87%
2%
96
19%
80%
1%
Base: Households That Subscribe To Dial-Up Service Or Do Not Know What Type Of Internet Service They Have
Yes
No
Don't know/refused
104
58%
28%
14%
49
50%
30%
21%
27
n/a
n/a
n/a
Page 21 of 61
Statewide
Rural
Low-Income
Base: Using Dial-Up Internet Service At Home And Broadband Is Not Available
Yes
No
Don't know/refused
43
73%
13%
14%
24
n/a
n/a
n/a
10
n/a
n/a
n/a
ON YOUR CELL PHONE, DO YOU SUBSCRIBE TO A PLAN THAT ALLOWS YOU TO ACCESS THE INTERNET?
Base: Respondents Who Own Cell Phones
Yes
No
Don't know/refused
972
47%
50%
2%
307
35%
63%
3%
168
37%
60%
3%
HOW OFTEN, IF EVER, DO YOU GO ONLINE USING YOUR CELL PHONE?
Base: Cell Phone Plan Allows Internet Access
Every day
Never
Don't know/refused
420
55%
12%
15%
17%
0%
92
48%
14%
17%
20%
0%
52
47%
11%
19%
23%
0%
Page 22 of 61
Statewide
Rural
Low-Income
WHICH OF THE FOLLOWING ACTIVITIES DO YOU CONDUCT ON YOUR CELL PHONE USING YOUR MOBILE
BROADBAND SERVICE?
Base: Respondents Who Access The Internet On Their Cell Phones
Searching for medical information, or communicating with doctors or other healthcare professionals
None of the above
Don't know/refused
339
85%
65%
51%
50%
38%
24%
18%
12%
9%
3%
<1%
70
79%
75%
55%
47%
38%
19%
18%
19%
7%
2%
1%
38
82%
65%
35%
54%
22%
19%
42%
21%
6%
0%
1%
OVERALL, HOW SATISFIED ARE YOU WITH THE MOBILE BROADBAND SERVICE ON YOUR CELL PHONE? ARE
YOU...
Very satisfied
Somewhat satisfied
Not satisfied
Don't know/refused
339
52%
42%
5%
1%
70
51%
45%
2%
3%
38
48%
45%
8%
0%
Page 23 of 61
Statewide
Rural
Low-Income
NOW THINKING ABOUT BROADBAND SERVICE ON YOUR CELL PHONE, HOW WOULD YOU RATE... YOUR
AVERAGE DOWNLOAD SPEED?
Very Satisfied (5)
4
3
2
Don't know/refused
339
21%
28%
28%
9%
7%
7%
70
23%
31%
20%
12%
5%
10%
38
17%
28%
35%
4%
13%
3%
NOW THINKING ABOUT BROADBAND SERVICE ON YOUR CELL PHONE, HOW WOULD YOU RATE... YOUR
AVERAGE UPLOAD SPEED?
Very Satisfied (5)
4
3
2
Don't know/refused
339
22%
30%
28%
10%
4%
6%
70
22%
28%
23%
11%
7%
9%
38
14%
33%
39%
6%
6%
2%
NOW THINKING ABOUT BROADBAND SERVICE ON YOUR CELL PHONE, HOW WOULD YOU RATE... YOUR VIDEO
QUALITY
Very Satisfied (5)
4
3
2
Don't know/refused
339
29%
24%
24%
8%
5%
9%
70
34%
18%
21%
15%
7%
5%
38
27%
8%
28%
18%
10%
9%
Page 24 of 61
Statewide
Rural
Low-Income
NOW THINKING ABOUT BROADBAND SERVICE ON YOUR CELL PHONE, HOW WOULD YOU RATE...
THE RELIABILITY OF YOUR SERVICE, BEING ABLE TO ACCESS IT WHEN YOU WANT TO?
Very Satisfied (5)
4
3
2
Don't know/refused
339
34%
31%
20%
8%
5%
1%
70
36%
28%
24%
5%
6%
1%
38
13%
32%
33%
12%
9%
0%
YOUR PROVIDER'S CUSTOMER SERVICE?
Very Satisfied (5)
4
3
2
Don't know/refused
339
38%
24%
26%
7%
2%
3%
70
37%
24%
26%
8%
2%
4%
38
37%
21%
33%
6%
3%
0%
THE MONTHLY PRICE YOU PAY?
Very Satisfied (5)
4
3
2
Don't know/refused
339
23%
25%
29%
10%
10%
3%
70
29%
18%
30%
9%
10%
3%
38
32%
27%
25%
6%
10%
0%
Page 25 of 61
Statewide
Rural
Low-Income
YOUR CURRENT CONTRACT AND ITS TERMS OF SERVICE?
Very Satisfied (5)
4
3
2
Don't know/refused
339
29%
30%
26%
8%
4%
4%
70
31%
28%
23%
13%
1%
5%
38
31%
21%
18%
15%
8%
6%
THE SERVICE AREA WHERE YOU CAN ACCESS BORADBAND ON YOUR CELL PHONE?
Very Satisfied (5)
4
3
2
Don't know/refused
339
31%
30%
23%
11%
4%
1%
70
26%
27%
26%
17%
3%
1%
38
20%
28%
21%
20%
10%
0%
Page 26 of 61
Statewide
Rural
Low-Income
Base: Households That Do Not Own Computers
Too expensive
Computers are too complicated
You have a cell phone that you use instead of a computer
You have an illness or physical condition that makes it difficult to use a computer
Your computer is broken, and you have not had it fixed or repaired yet
Any other reason? (specify)
Don't know/refused
247
49%
34%
24%
14%
14%
6%
5%
1%
3%
103
51%
28%
20%
8%
18%
3%
7%
1%
1%
119
48%
39%
29%
11%
15%
6%
4%
0%
2%
DOES YOUR HOUSEHOLD HAVE A TELEVISION?
Base: All Adult Residents
Yes
No
Don't know/refused
1,232
97%
3%
<1%
408
97%
3%
0%
282
96%
4%
<1%
DOES YOUR HOUSEHOLD SUBSCRIBE TO ANY OF THE FOLLOWING SERVICES?
Base: Households With Televisions
Cable television
Satellite television
None of the above
Don't know/refused
1201
52%
37%
12%
<1%
397
37%
51%
14%
<1%
271
43%
35%
25%
0%
Page 27 of 61
Statewide
Rural
Low-Income
WHAT DO YOU PAY EACH MONTH FOR YOUR CABLE TELEVISION SERVICE?
Base: Households With Cable Television Service
Less than $10
Between $10 and $19
Between $20 and $29
Between $30 and $39
Between $40 and $49
Between $50 and $74
Between $75 and $99
Between $100 and $124
$150 or more
Don't know/refused
615
<1%
1%
1%
4%
4%
16%
9%
11%
7%
11%
36%
146
1%
0%
1%
4%
7%
18%
12%
11%
6%
6%
34%
113
1%
1%
1%
6%
9%
24%
11%
4%
13%
9%
23%
WHAT DO YOU PAY EACH MONTH FOR YOUR SATELLITE TELEVISION SERVICE?
Base: Households With Satellite Television Service
Less than $10
Between $10 and $19
Between $20 and $29
Between $30 and $39
Between $40 and $49
Between $50 and $74
Between $75 and $99
$150 or more
Don't know/refused
457
<1%
<1%
2%
3%
4%
21%
22%
17%
4%
6%
19%
206
0%
0%
2%
3%
6%
27%
22%
13%
7%
5%
16%
96
1%
0%
1%
7%
7%
16%
26%
14%
8%
5%
15%
Page 28 of 61
Statewide
Rural
Low-Income
HOW OFTEN, IF EVER, DO YOU GO ONLINE FROM HOME?
Base: Households That Subscribe To The Internet
Several times per day
Once per day
Never
Don't know/refused
923
67%
11%
12%
5%
4%
1%
276
63%
14%
13%
5%
5%
1%
142
62%
12%
9%
8%
10%
0%
WHEN YOU ARE AT YOUR HOME, WHICH OF THE FOLLOWING DEVICES DO YOU USE
TO ACCESS THE INTERNET?
Base: Respondents Who Use The Internet At Home
A laptop computer
A desktop computer
A cell phone
A tablet computer, like an iPad
A game console, like an Xbox 360 or PlayStation 3
A digital music player, like an iPod or MP3 player
An e-book reader, like a Kindle or Nook
Your television
Other (specify)
None of the above
Don't know/refused
878
66%
62%
50%
28%
25%
21%
20%
19%
0%
<1%
1%
260
61%
57%
44%
24%
25%
19%
23%
15%
0%
1%
<1%
130
53%
57%
34%
12%
23%
17%
17%
17%
0%
<1%
<1%
Page 29 of 61
Statewide
Rural
Low-Income
Yes
No
Don't know/refused
309
66%
15%
18%
132
65%
17%
17%
140
74%
7%
18%
DOES YOUR HOME INTERNET PROVIDER ALSO PROVIDE YOUR HOME WITH OTHER SERVICES, SUCH AS YOUR
TELEPHONE, CELL PHONE SERVICE, OR TELEVISION?
Yes
No
Don't know/refused
923
76%
22%
2%
276
70%
29%
1%
142
62%
36%
2%
WHAT OTHER SERVICES ARE BUNDLED WITH YOUR HOME INTERNET SERVICE?
Base: Households That Subscribe To Home Internet Service Bundled With Other Services
Home phone service (land line)
Television
Cellular phone service
Other (specify)
Don't know/refused
707
79%
63%
10%
1%
3%
194
79%
53%
8%
1%
2%
95
87%
59%
10%
0%
2%
Page 30 of 61
Statewide
Rural
Low-Income
WHAT DO YOU PAY EACH MONTH FOR YOUR HOME INTERNET SERVICE?
Less than $10
Between $10 and $19
Between $20 and $29
Between $30 and $39
Between $40 and $49
Between $50 and $74
Between $75 and $99
$150 or more
Don't know/refused
923
1%
2%
9%
16%
14%
14%
3%
2%
<1%
2%
37%
276
1%
2%
14%
17%
15%
15%
5%
2%
<1%
2%
28%
142
2%
1%
11%
20%
11%
14%
1%
3%
<1%
6%
30%
DID YOU FIRST SUBSCRIBE TO HOME BROADBAND SERVICE BEFORE MOST OF YOUR FRIENDS, ABOUT THE
SAME TIME THAT MOST OF YOUR FRIENDS DID, OR AFTER MOST OF YOUR FRIENDS HAD ALREADY
SUBSCRIBED?
Before most of my friends
About the same time
After most of my friends
Don't know/refused
833
22%
35%
24%
19%
243
21%
33%
29%
17%
119
16%
28%
34%
23%
Page 31 of 61
Statewide
Rural
Low-Income
OVERALL, HOW SATISFIED ARE YOU WITH YOUR HOME BROADBAND SERVICE? ARE YOU…
Very satisfied
Mostly satisfied
Mostly dissatisfied
Very dissatisfied
Don't know/refused
833
44%
47%
5%
3%
2%
243
41%
47%
6%
5%
1%
119
48%
43%
4%
3%
1%
Base: Respondents Who Use The Internet
Using social networking sites like Facebook
Searching for medical information, or communicating with healthcare professionals like doctors or insurance offices
Advertising or selling products or services
None of the above
Don't know/refused
992
86%
75%
70%
68%
62%
61%
55%
37%
36%
26%
0%
1%
1%
304
82%
73%
71%
67%
56%
56%
54%
34%
38%
17%
0%
1%
1%
171
74%
63%
67%
66%
56%
50%
48%
51%
38%
17%
0%
3%
<1%
Yes
No
Don't know/refused
833
18%
80%
2%
243
16%
83%
1%
119
8%
90%
1%
Page 32 of 61
Statewide
Rural
Low-Income
Yes
No
Don't know/refused
90
58%
25%
17%
33
46%
38%
16%
23
n/a
n/a
n/a
Base: Dial-Up Subscribers Who Report That Broadband Is Not Available
Yes
No
Don't know/refused
41
42%
33%
25%
18
n/a
n/a
n/a
10
n/a
n/a
n/a
Base: Respondents Who Own Cell Phones
Yes
No
Don't know/refused
1,050
54%
45%
1%
331
47%
52%
1%
198
38%
59%
3%
WHEN YOU FIRST SUBSCRIBED TO A PLAN THAT LET YOU ACCESS THE INTERNET FROM YOUR CELL PHONE,
WAS IT BEFORE, ABOUT THE SAME TIME, OR AFTER MOST OF YOUR FRIENDS COULD ALREADY ACCESS THE
INTERNET ON THEIR CELL PHONES?
Base: Respondents Who Subscribe To A Data Plan On Their Cell Phones
Before most of my friends
About the same time
After most of my friends
Don't know/refused
543
19%
39%
32%
10%
149
19%
41%
26%
14%
65
23%
37%
28%
12%
Page 33 of 61
Statewide
Rural
Low-Income
HOW OFTEN, IF EVER, DO YOU GO ONLINE USING YOUR CELL PHONE?
Base: Subscribe To A Data Plan That Allows Internet Access On Cell Phone
Once per day
Never
Don't know/refused
543
62%
9%
8%
11%
11%
0%
149
53%
8%
9%
15%
15%
0%
65
49%
7%
6%
18%
20%
0%
DO YOU EVER USE YOUR CELL PHONE TO ACCESS THE INTERNET WHILE YOU ARE AT HOME?
Base: Respondents Who Use Their Cell Phones To Access The Internet
Yes
No
Don't know/refused
475
74%
26%
<1%
123
72%
28%
0%
49
78%
22%
0%
Page 34 of 61
Statewide
Rural
Low-Income
WHICH OF THE FOLLOWING ACTIVITIES DO YOU CONDUCT ON YOUR CELL PHONE USING YOUR MOBILE
BROADBAND SERVICE?
Searching for medical information, or communicating with doctors or other healthcare professionals
None of the above
Don't know/refused
475
83%
71%
62%
53%
48%
43%
36%
17%
13%
13%
3%
<1%
123
80%
74%
52%
46%
36%
38%
32%
12%
16%
8%
3%
<1%
49
78%
76%
47%
38%
37%
42%
33%
25%
23%
12%
2%
0%
OVERALL, HOW SATISFIED ARE YOU WITH THE MOBILE BROADBAND SERVICE ON YOUR CELL PHONE? ARE
YOU…
Very satisfied
Mostly satisfied
Mostly dissatisfied
Very dissatisfied
Don't know/refused
475
48%
46%
4%
2%
1%
123
49%
43%
4%
4%
1%
49
64%
32%
0%
4%
0%
Page 35 of 61
Statewide
Rural
Low-Income
WHAT DO YOU PAY EACH MONTH FOR THE MOBILE INTERNET SERVICE FOR YOUR CELL PHONE?
Less than $10
Between $10 and $19
Between $20 and $29
Between $30 and $39
Between $40 and $49
Between $50 and $74
Between $75 and $99
$150 or more
Don't know/refused
543
2%
5%
9%
16%
8%
14%
4%
4%
2%
8%
27%
149
3%
3%
6%
19%
11%
16%
5%
4%
3%
11%
18%
65
2%
2%
13%
16%
7%
24%
1%
1%
3%
4%
27%
NOW THAT YOU CAN ACCESS THE INTERNET USING YOUR CELL PHONE, DO YOU FEEL THAT YOU USE YOUR
HOME BROADBAND SERVICE LESS OFTEN, MORE OFTEN, OR ABOUT THE SAME AMOUNT?
Base: Respondents Who Subscribe To Home Internet Service And Have A Data Plan For Their Cell Phones
More often
Less often
About the same
Don't know/refused
484
10%
18%
70%
3%
128
11%
17%
68%
4%
40
5%
18%
75%
3%
Page 36 of 61
Statewide
Rural
Low-Income
WHICH OF THE FOLLOWING CONTRIBUTED TO YOUR DECISION TO SUBSCRIBE TO INTERNET SERVICE ON
YOUR CELL PHONE?
You purchased or received a cell phone that could access the Internet
You wanted a way to access the Internet while away from home
Mobile Internet service was automatically included with your cell phone contract
You wanted to use your cell phone to access the Internet at home
You needed mobile Internet service for your work
Mobile Internet service now costs less than it used to
You learned about an application you could use on your cell phone
You learned that faster mobile Internet service became available in your area
Mobile Internet service is less expensive than home broadband service
Any other reason? (specify)
Don't know/refused
543
67%
60%
49%
27%
27%
26%
25%
22%
19%
14%
<1%
3%
149
58%
57%
48%
30%
19%
20%
28%
23%
17%
18%
0%
3%
65
62%
46%
59%
34%
15%
26%
27%
32%
23%
19%
0%
1%
WHICH ONE OF THESE IS THE MAIN REASON WHY YOU DECIDED TO SUBSCRIBE TO INTERNET SERVICE ON
YOUR CELL PHONE?
You wanted a way to access the Internet while away from home
Mobile Internet service was automatically included with your cell phone contract
You purchased or received a cell phone that could access the Internet
You needed mobile Internet service for your work
You wanted to use your cell phone to access the Internet at home
Mobile Internet service now costs less than it used to
You learned about an application you could use on your cell phone
Mobile Internet service is less expensive than home broadband service
You learned that faster mobile Internet service became available in your area
Other (specify)
Don't know/refused
543
23%
23%
15%
15%
7%
4%
2%
2%
1%
1%
<1%
6%
149
31%
25%
11%
11%
7%
5%
2%
3%
1%
0%
0%
5%
65
14%
37%
13%
9%
12%
5%
2%
0%
0%
2%
0%
5%
Page 37 of 61
Page 38 of 61
Statewide
Rural
Low-Income
WHEN WAS THE LAST TIME YOU PURCHASED OR RECEIVED A DESKTOP COMPUTER FOR YOUR HOME?
Base: Households With A Desktop Computer
Less than 6 months ago
6 months to less than one year ago
One year to less than two years ago
Two years to less than four years ago
Four years ago or longer
Don't know/refused
652
5%
8%
17%
24%
45%
2%
224
8%
6%
14%
27%
43%
2%
83
5%
13%
14%
23%
38%
7%
WHEN WAS THE LAST TIME SOMEONE IN YOUR HOUSEHOLD PURCHASED OR RECEIVED A LAPTOP
COMPUTER?
Base: Households With A Laptop Computer
Don't know/refused
660
18%
15%
19%
30%
16%
2%
248
14%
18%
22%
31%
13%
1%
71
23%
18%
20%
21%
13%
6%
WHEN WAS THE LAST TIME SOMEONE IN YOUR HOUSEHOLD PURCHASED OR RECEIVED A TABLET
COMPUTER?
Base: Households With A Tablet Computer
Don't know/refused
294
25%
32%
23%
17%
1%
1%
87
34%
28%
23%
12%
1%
1%
19
n/a
n/a
n/a
n/a
n/a
n/a
Page 39 of 61
Statewide
Rural
Low-Income
HOW OFTEN, IF EVER, DO YOU GO ONLINE OR USE THE INTERNET FROM HOME?
Base: Households With Internet Service
Once per day
Never
Don't know/refused
931
73%
10%
9%
4%
3%
<1%
335
70%
13%
10%
4%
2%
0%
118
67%
4%
16%
6%
7%
0%
Base: Adults Who Own Cell Phones
Yes
No
Don't know/refused
1,021
65%
34%
1%
380
57%
42%
1%
168
45%
53%
2%
HOW OFTEN, IF EVER, DO YOU GO ONLINE OR ACCESS THE INTERNET USING YOUR CELL PHONE?
Once per day
Never
Don't know/refused
607
67%
7%
8%
8%
9%
<1%
197
62%
8%
13%
8%
10%
<1%
57
62%
9%
11%
7%
10%
0%
Page 40 of 61
Statewide
Rural
Low-Income
DO YOU EVER USE YOUR CELL PHONE TO ACCESS THE INTERNET WHILE YOU ARE AT HOME?
Base: Adults Who Use The Internet Via Cell Phone
Yes
No
Don't know/refused
539
78%
22%
0%
169
72%
28%
0%
48
76%
24%
0%
Base: Respondents Who Do Not Subscribe To The Internet At Home
Yes
No
Don't know/refused
355
64%
13%
23%
176
65%
15%
20%
142
65%
8%
28%
Page 41 of 61
Base: Adults Who Use The Internet At Home Or Outside The Home
Purchasing goods or services
Searching for medical or healthcare information
Conducting research for schoolwork
Searching for information about government services
Applying for services or filling out forms at government websites
Communicating with your doctor or other healthcare professionals
None of these
Don't know/refused
Page 42 of 61
Statewide
Rural
Low-Income
982
89%
78%
73%
72%
68%
67%
59%
48%
42%
37%
33%
28%
22%
19%
1%
<1%
364
85%
73%
70%
73%
59%
60%
53%
49%
34%
30%
28%
22%
25%
18%
1%
<1%
140
80%
66%
52%
77%
48%
58%
43%
49%
44%
45%
35%
15%
18%
12%
2%
0%
Statewide
Rural
Low-Income
AND WHICH OF THE FOLLOWING ACTIVITIES DO YOU CONDUCT ON YOUR CELL PHONE USING YOUR MOBILE
BROADBAND SERVICE?
Base: Adults Who Use Internet Via Cell Phone
None of these
Don't know/refused
539
85%
74%
69%
51%
48%
46%
35%
25%
23%
20%
17%
14%
9%
5%
4%
<1%
169
78%
81%
61%
46%
40%
46%
30%
25%
22%
13%
15%
13%
6%
5%
5%
0%
48
66%
78%
59%
28%
43%
42%
32%
34%
13%
16%
31%
12%
11%
0%
6%
0%
IN THE PAST 12 MONTHS, DID YOU USE THE INTERNET TO ORDER GOODS OR SERVICES FROM VENDORS
LOCATED WITHIN THE UNITED STATES?
Base: Adults Who Have Made Online Purchase In The Past 12 Months
Yes
No
Don't know/refused
743
91%
8%
1%
262
91%
9%
1%
75
83%
17%
0%
Page 43 of 61
Statewide
Rural
Low-Income
IN THE PAST 12 MONTHS, HOW MANY SEPARATE ORDERS DID YOU PLACE ONLINE TO VENDORS LOCATED IN
THE UNITED STATES?
Base: Adults Who Have Made Online Purchase From U.S. Vendors
1 or 2 orders
3 to 6 orders
7 to 10 orders
11 to 20 orders
More than 20 orders
Don't know/refused
675
8%
28%
16%
19%
27%
2%
239
10%
32%
14%
17%
26%
1%
62
20%
32%
19%
12%
10%
6%
OVER THE PAST 12 MONTHS, WHAT WOULD YOU ESTIMATE THE TOTAL COST OF GOODS AND SERVICES YOU
ORDERED FROM VENDORS IN THE UNITED STATES TO BE?
Base: Adults Who Have Made Online Purchase From U.S. Vendors
Less than $20
Between $20 and $49
Between $50 and $99
Between $1,000 and $4,999
$5,000 or more
Don't know/refused
675
1%
1%
7%
16%
16%
13%
6%
24%
9%
7%
239
0%
3%
8%
18%
19%
10%
6%
23%
6%
7%
62
8%
1%
14%
28%
18%
11%
6%
11%
1%
0%
IN THE PAST 12 MONTHS, DID YOU USE THE INTERNET TO ORDER GOODS OR SERVICES FROM VENDORS
LOCATED OUTSIDE OF THE UNITED STATES?
Base: Adults Who Have Made Online Purchase In The Past 12 Months
Yes
No
Don't know/refused
743
17%
82%
2%
262
9%
88%
3%
75
20%
80%
0%
Page 44 of 61
Statewide
Rural
Low-Income
IN THE PAST 12 MONTHS, HOW MANY SEPARATE ORDERS DID YOU PLACE ONLINE TO VENDORS LOCATED IN
COUNTRIES OTHER THAN THE UNITED STATES?
Base: Adults Who Have Made Online Purchase From Foreign Vendors
1 or 2 orders
3 to 6 orders
7 to 10 orders
11 to 20 orders
More than 20 orders
Don't know/refused
106
48%
35%
10%
1%
5%
1%
26
n/a
n/a
n/a
n/a
n/a
n/a
14
n/a
n/a
n/a
n/a
n/a
n/a
OVER THE PAST 12 MONTHS, WHAT WOULD YOU ESTIMATE THE TOTAL COST OF GOODS AND SERVICES YOU
ORDERED FROM VENDORS OUTSIDE OF THE UNITED STATES TO BE?
Base: Adults Who Have Made Online Purchase From Foreign Vendors
Less than $20
Between $20 and $49
Between $50 and $99
$5,000 or more
Don't know/refused
106
11%
17%
20%
24%
11%
4%
3%
6%
1%
2%
26
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
14
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Page 45 of 61
Statewide
Rural
Low-Income
OVER THE PAST 12 MONTHS, HOW MUCH REVENUE DO YOU ESTIMATE THAT YOU GENERATED FROM SELLING
PRODUCTS OR SERVICES ONLINE?
Base: Adults Who Sell Goods or Services Online
Less than $20
Between $20 and $49
Between $50 and $99
$5,000 or more
Don't know/refused
219
37%
2%
5%
11%
7%
6%
1%
10%
6%
14%
82
31%
2%
3%
18%
12%
3%
2%
4%
4%
22%
23
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
WOULD THE FOLLOWING TASKS BE VERY DIFFICULT, DIFFICULT, EASY, OR VERY EASY FOR YOU TO
ACCOMPLISH WITHOUT ASSISTANCE FROM SOMEONE ELSE?
SENDING OR RECEIVING AN E-MAIL
Base: All Respondents
Very difficult
Difficult
Easy
Very easy
Refused
Don't know
1,206
4%
7%
48%
38%
<1%
3%
475
6%
11%
49%
31%
<1%
4%
243
9%
16%
41%
27%
1%
7%
Page 46 of 61
Statewide
Rural
Low-Income
WRITING A LETTER USING WORD PROCESSING SOFTWARE LIKE MICROSOFT WORD
Very difficult
Difficult
Easy
Very easy
Refused
Don't know
1,206
6%
11%
48%
30%
<1%
4%
475
7%
15%
47%
25%
<1%
5%
243
13%
19%
42%
18%
1%
8%
CREATING OR EDITING A SPREADSHEET
Very difficult
Difficult
Easy
Very easy
Refused
Don't know
1,206
11%
24%
39%
18%
1%
7%
475
13%
30%
32%
16%
<1%
8%
243
18%
34%
26%
8%
1%
13%
Page 47 of 61
Statewide
Rural
Low-Income
ACCESSING THE INTERNET ON A MOBILE DEVICE LIKE A TABLET OR CELL PHONE
Very difficult
Difficult
Easy
Very easy
Refused
Don't know
1,206
7%
11%
47%
29%
1%
6%
475
6%
15%
53%
19%
<1%
6%
243
13%
15%
45%
17%
1%
9%
DO YOU HAVE ANY CHILDREN UNDER THE AGE OF 18 LIVING AT HOME?
Yes
No
Don't know/Refused
1,206
38%
62%
<1%
475
41%
59%
<1%
243
32%
68%
0%
AND HOW MANY OF THOSE CHILDREN ARE CURRENTLY ENROLLED IN KINDERGARTEN THROUGH THE 12TH
GRADE AT SCHOOL?
Base: Households With Children Under 18
0
1
2
3 or more
Don't know/refused
428
20%
37%
25%
17%
1%
175
17%
38%
25%
20%
0%
59
34%
32%
28%
6%
0%
Page 48 of 61
Statewide
Rural
Low-Income
HOW MANY OF YOUR CHILDREN USE THE INTERNET AT SCHOOL FOR THEIR CLASS ASSIGNMENTS?
Base: Households With Children Enrolled In K-12 School
0
1
2
3 or more
Don't know/refused
364
14%
42%
26%
13%
4%
156
17%
39%
28%
11%
4%
48
13%
45%
34%
5%
3%
DO YOUR CHILDREN USE YOUR HOME INTERNET SERVICE FOR THEIR SCHOOLWORK?
Yes
No
No home Internet service in household
Refused
364
71%
18%
11%
<1%
156
63%
22%
16%
0%
48
59%
19%
22%
0%
DO YOUR CHILDREN USE THE INTERNET ANYPLACE OUTSIDE OF YOUR HOME FOR THEIR SCHOOLWORK?
Yes
No
Refused
364
46%
53%
1%
156
45%
55%
0%
48
43%
57%
0%
Page 49 of 61
Statewide
Rural
Low-Income
WHERE DO YOUR CHILDREN USE THE INTERNET FOR THEIR SCHOOLWORK?
Base: Households Where Childeren Use The Internet For Schoolwork Outside Of Home
At school
At the library
Through wifi or an aircard
Through cell phone or handheld device
At work
Through a tablet computer supplied by the school
Through a laptop computer supplied by the school
Other (specify)
Don't know/refused
166
60%
20%
19%
5%
3%
3%
3%
2%
0%
0%
1%
2%
68
52%
26%
18%
3%
1%
0%
2%
6%
0%
0%
1%
3%
23
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
DO YOUR CHILDREN'S SCHOOLS PROVIDE THEM WITH A LAPTOP OR TABLET COMPUTER TO USE?
Yes
No
Refused
364
22%
76%
2%
156
23%
76%
2%
48
21%
78%
1%
HOW MANY OF YOUR CHILDREN HAVE A LAPTOP OR TABLET COMPUTER THAT IS PROVIDED TO THEM BY
THEIR SCHOOL?
Base: Households With K-12 Kids
0
1
2
3 or more
Don't know/refused
364
8%
8%
3%
2%
<1%
156
9%
7%
4%
3%
1%
48
4%
10%
6%
1%
0%
Page 50 of 61
Statewide
Rural
Low-Income
SINCE THE SCHOOL SUPPLIED A COMPUTER FOR SCHOOLWORK, HOW HAS THAT AFFECTED YOUR
CHILDREN'S GRADES? WOULD YOU SAY IT HAD...?
Base: Households With Children Whose School Provides Laptops Or Tablets
A positive impact
A negative impact
No impact as far as you can tell
Don't know/refused
83
49%
5%
41%
5%
37
54%
0%
42%
5%
11
n/a
n/a
n/a
n/a
AND WOULD YOU STRONGLY AGREE, AGREE, DISAGREE, OR STRONGLY DISAGREE WITH THE FOLLOWING
STATEMENTS?
HOME INTERNET SERVICE WOULD MAKE IT EASIER TO SEEK OUT HEALTHCARE INFORMATION.
Base: Households Without Internet Service
Strongly agree
Agree
Disagree
Strongly disagree
Refused
Don't know
275
19%
49%
18%
7%
1%
7%
140
22%
45%
20%
6%
1%
6%
125
20%
52%
13%
5%
1%
8%
STATEMENTS?
HOME INTERNET SERVICE WOULD MAKE IT EASIER TO RESEARCH OR BUY GOODS AND SERVICES.
Strongly agree
Agree
Disagree
Strongly disagree
Refused
Don't know
275
18%
46%
19%
5%
1%
10%
140
18%
45%
26%
3%
1%
6%
125
19%
47%
17%
5%
1%
11%
Page 51 of 61
Statewide
Rural
Low-Income
STATEMENTS?
HOME INTERNET SERVICE WOULD MAKE IT EASIER TO INTERACT WITH LOCAL, STATE, OR FEDERAL
GOVERNMENT OFFICES.
Strongly agree
Agree
Disagree
Strongly disagree
Refused
Don't know
275
15%
45%
23%
7%
0%
10%
140
20%
43%
21%
7%
0%
9%
125
19%
45%
22%
3%
0%
10%
STATEMENTS?
HOME INTERNET SERVICE WOULD MAKE IT EASIER FOR MY CHILD TO DO HOMEWORK.
Base: Households Without Internet Service Where Children Use The Internet For Schoolwork
Strongly agree
Agree
Disagree
Strongly disagree
Refused
Don't know
35
34%
35%
25%
6%
0%
0%
19
n/a
n/a
n/a
n/a
n/a
n/a
11
n/a
n/a
n/a
n/a
n/a
n/a
Page 52 of 61
Statewide
Rural
Low-Income
HOW OFTEN, IF EVER, DO YOU GO ONLINE OR USE THE INTERNET FROM HOME?
Once per day
Never
Don't know/refused
730
73%
11%
9%
3%
3%
<1%
187
67%
14%
10%
4%
5%
0%
98
75%
7%
10%
5%
3%
0%
AND WHAT DO YOU PAY EACH MONTH FOR YOUR HOME INTERNET SERVICE?
Less than $10
Between $10 and $19
Between $20 and $29
Between $30 and $39
Between $40 and $49
Between $50 and $74
Between $75 and $99
$250 or more
Don't know/refused
730
1%
2%
10%
14%
16%
28%
6%
3%
1%
1%
<1%
<1%
<1%
<1%
15%
187
0%
2%
8%
15%
17%
32%
5%
3%
1%
<1%
1%
0%
0%
0%
14%
98
3%
4%
16%
13%
6%
21%
14%
6%
0%
2%
1%
0%
0%
2%
12%
Page 53 of 61
Statewide
Rural
Low-Income
Base: Cell Phone Owners
Yes
No
Don't know/refused
819
71%
28%
1%
223
62%
36%
2%
131
53%
46%
1%
HOW OFTEN, IF EVER, DO YOU GO ONLINE OR ACCESS THE INTERNET USING YOUR CELL PHONE?
Base: Cell Phone Owners Who Have A Data Plan
Once per day
Never
Don't know/refused
511
71%
7%
7%
9%
5%
1%
121
59%
9%
8%
17%
8%
0%
49
83%
1%
4%
7%
6%
0%
DO YOU USE YOUR CELL PHONE TO ACCESS THE INTERNET WHILE YOU ARE AT HOME, WHILE YOU ARE AWAY
FROM HOME OR BOTH?
At home
Away from home
Both
Don't know/ refused
466
85%
98%
82%
0%
107
83%
97%
80%
0%
43
90%
100%
90%
0%
ARE THERE LIMITS TO THE AMOUNT OF DATA YOU CAN ACCESS ON YOUR CELL PHONE EACH MONTH BEFORE
YOUR SPEED IS REDUCED OR YOU ARE CHARGED MORE?
Base: Cell Phone Users Who Have A Data Plan
Yes
No
Don't know/refused
511
63%
32%
4%
121
62%
32%
6%
49
60%
35%
5%
Page 54 of 61
Statewide
Rural
Low-Income
Base: Adults Whose Cell Phone Data Plan Limits Data Usage
Never
1 or more times
1 or 2 times
3 or 4 times
5 or more times
Don't know/refused
321
51%
42%
23%
7%
12%
7%
81
56%
41%
19%
14%
8%
3%
29
27%
53%
4%
17%
32%
20%
AND TO THE BEST OF YOUR KNOWLEDGE, WHAT IS THE ADVERTISED BANDWIDTH OR DOWNLOAD SPEED
PROVIDED TO YOUR HOME BY YOUR INTERNET SERVICE PROVIDER?
Less than 768 kbps
At least 768 kbps, but less than 1.5 Mbps
At least 1.5 Mbps, but less than 4 Mbps
At least 4 Mbps, but less than 6 Mbps
At least 100 Mbps, but less than 1 Gbps
1 Gbps or more
Refused
Don't know/ remember
730
3%
3%
5%
4%
3%
4%
2%
3%
5%
4%
<1%
1%
1%
1%
61%
187
3%
4%
3%
5%
3%
2%
1%
<1%
6%
1%
0%
1%
<1%
1%
67%
98
7%
3%
2%
6%
2%
4%
0%
1%
5%
6%
0%
1%
0%
0%
62%
IN THE PAST 12 MONTHS, HOW MANY TIMES HAVE YOU REACHED OR EXCEEDED THAT MONTHLY DATA CAP?
Page 55 of 61
Statewide
Rural
Low-Income
Base: Adults Who Do Not Subscribe To Home Broadband Service
Yes
No
Don't know/refused
345
65%
18%
18%
140
57%
22%
21%
145
64%
18%
18%
Base: Adults Who Use The Internet At Home Or Outside The Home
None of these
Don't know/refused
761
88%
76%
76%
75%
67%
66%
60%
47%
47%
42%
36%
32%
24%
23%
1%
1%
197
84%
73%
71%
64%
54%
59%
52%
40%
45%
31%
25%
19%
20%
17%
1%
0%
112
86%
77%
68%
65%
53%
62%
57%
47%
49%
50%
40%
25%
13%
19%
3%
1%
Page 56 of 61
Statewide
Rural
Low-Income
AND WHICH OF THE FOLLOWING ACTIVITIES DO YOU CONDUCT ON YOUR CELL PHONE USING YOUR MOBILE
BROADBAND SERVICE?
None of these
Don't know/refused
466
85%
77%
67%
56%
52%
49%
37%
30%
28%
23%
20%
20%
14%
9%
3%
1%
107
78%
79%
61%
50%
49%
38%
35%
30%
23%
18%
13%
14%
9%
11%
4%
1%
43
82%
86%
67%
54%
55%
47%
34%
41%
30%
41%
31%
31%
26%
9%
1%
2%
SENDING OR OPENING FILES ATTACHED TO AN E-MAIL
Very difficult
Difficult
Easy
Very easy
Refused
Don't know
1,009
6%
10%
52%
26%
1%
5%
303
7%
11%
55%
19%
1%
7%
230
12%
21%
40%
18%
2%
6%
Page 57 of 61
Statewide
Rural
Low-Income
USING A PROGRAMMING LANGUAGE TO DESIGN OR EDIT SOFTWARE
Very difficult
Difficult
Easy
Very easy
Refused
Don't know
1,009
27%
40%
20%
4%
1%
7%
303
26%
45%
16%
2%
1%
9%
230
28%
40%
19%
3%
1%
8%
CREATING OR EDITING A MOBILE APPLICATION OR APP
Very difficult
Difficult
Easy
Very easy
Refused
Don't know
1,009
20%
38%
27%
5%
1%
8%
303
17%
43%
27%
3%
1%
9%
230
21%
41%
23%
3%
2%
10%
USING OR MANAGING INFORMATION USING DATABASE SOFTWARE
Very difficult
Difficult
Easy
Very easy
Refused
Don't know
1,009
11%
30%
44%
7%
1%
7%
303
13%
29%
43%
5%
1%
9%
230
15%
40%
32%
3%
2%
7%
Page 58 of 61
Statewide
Rural
Low-Income
HOW MANY CHILDREN UNDER THE AGE OF 18 LIVE AT YOUR HOME?
0
1
2
3 or more
Don't know/refused
1,009
58%
14%
15%
11%
1%
303
62%
12%
14%
11%
1%
230
70%
7%
11%
12%
0%
AND HOW MANY OF THOSE CHILDREN ARE CURRENTLY ENROLLED IN KINDERGARTEN THROUGH THE 12TH
GRADE AT SCHOOL?
Base: Households With Children Under 18
0
1
2
3 or more
Don't know/refused
330
20%
36%
29%
16%
0%
84
22%
40%
23%
15%
0%
54
16%
24%
26%
34%
0%
HOW MANY OF YOUR CHILDREN USE THE INTERNET AT SCHOOL FOR THEIR CLASS ASSIGNMENTS?
0
1
2
3 or more
Don't know/refused
278
10%
45%
29%
14%
3%
72
18%
40%
26%
14%
2%
48
15%
31%
25%
26%
4%
Page 59 of 61
Statewide
Rural
Low-Income
DO YOUR CHILDREN USE YOUR HOME INTERNET SERVICE FOR THEIR SCHOOLWORK?
Yes
No
No home Internet service in household
Refused
278
70%
15%
15%
<1%
72
51%
18%
32%
0%
48
53%
18%
29%
0%
DO YOUR CHILDREN USE THE INTERNET ANYPLACE OUTSIDE OF YOUR HOME FOR THEIR SCHOOLWORK?
Yes
No
Refused
278
46%
52%
2%
72
39%
60%
1%
48
33%
61%
6%
WHERE DO YOUR CHILDREN USE THE INTERNET FOR THEIR SCHOOLWORK?
Base: Households Where Children Use The Internet For Schoolwork In Locations Outside Of Home
At school
At the library
Through cell phone or handheld device
Through wifi or an aircard
At work
Through a tablet computer supplied by the school
Through a laptop computer supplied by the school
Other (specify)
Don't know/refused
131
60%
37%
15%
12%
6%
4%
3%
2%
1%
0%
4%
3%
26
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
16
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Page 60 of 61
Statewide
Rural
Low-Income
DO YOUR CHILDREN'S SCHOOLS PROVIDE THEM WITH A LAPTOP OR TABLET COMPUTER TO USE?
Yes
No
Refused
278
23%
75%
3%
72
17%
83%
0%
48
28%
65%
6%
HOW MANY OF YOUR CHILDREN HAVE A LAPTOP OR TABLET COMPUTER THAT IS PROVIDED TO THEM BY
THEIR SCHOOL?
0
1
2
3 or more
Don't know/refused
278
86%
8%
4%
2%
0%
72
90%
5%
3%
2%
0%
48
87%
6%
7%
0%
0%
SINCE THE SCHOOL SUPPLIED A COMPUTER FOR SCHOOLWORK, HOW HAS THAT AFFECTED YOUR
CHILDREN'S GRADES? WOULD YOU SAY IT HAD...?
Base: Households Where Children's Schools Provide Laptops Or Tablets
A positive impact
A negative impact
No impact as far as you can tell
Don't know/refused
68
55%
3%
33%
8%
13
n/a
n/a
n/a
n/a
15
n/a
n/a
n/a
n/a
Page 61 of 61

Connected Tennessee Final Grant Report Page|36

Transcription

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